You can leave inquiries about item, delivery, cancel/refund or other questions.
Hi, Do you have stock for the Tri Wheel spinner?
Hi Joe, yes there is ready stocks for tri wheel.
Hi. I just received the meta pro spinner but it's faulty. No matter how I spin it, on hand and on table. It only spin for a minute. Can do a 1 on 1 exchange?
Hey Jin, no problems about the one to one. We will send the replacement first thing tomorrow morning. Don't worry about sending the faulty back. 👍
I have received my spinner but after playing it awhile two of the three sides have fallen off and i tried to fix it but it is still falling out the whole fidget spinner is always shaking even though i compared the same spinner from yu which was my friends it was diffrent
Hi there! Thanks for your honest feedback, it's helpful for us to review our products. Sorry that the spinner you received wasn't to your expectations. There could be a chance the spinner was dropped in the midst of delivery. Currently we are out of stock, could you allow us to send you a replacement early next week? Else, we can acknowledge when you do a refund request via qoo10. Let us know what is your preference. Thanks!
Hi, thanks for replying and sorry i replied late but may i know if i can have a metal blue spinner? My previous one was a metal pink spinner.
Hi there. No worries at all, we will arrange a meta blue spinner to be posted out asap!
Thank you so much!
Hi there, it has been posted out this afternoon. Hope you will be happy with it. Have a great evening!
Interested in Gold Pro Series. Got stock?
Hi there, thanks for your kind interest. Stock is coming this Thursday. Have a great day!
Hi there, thanks for checking. Unfortunately yes, a small increase from our supply source. Have a great day ahead.
Which spinners would you recommend? Which spins the longest and will last longer too
Hi there! Thanks for your inquiry. Longer spinning time will be the META and PRO series, where both are equally long. Pro is lighter and slightly smaller, while META is a heaviest among the 3 series. So depending on your preference, we personally prefer META series. Hope this helps!
When will u restock the meta series?
Hi there! Morning, thanks for your inquiry. Meta series are coming in this Friday. Cheers!
Hi, I would like to enquire about whether it is possible to do a bulk purchase of the STANDARD SERIES. If so, may i know the min quantity of purchase and discounted rates?
Hi there! Thanks for your inquiry! For bulk sales, there is no minimum quantity, but we can only quote the discount based on your desired quantity. Feel free to text / call us @ 98645628 for a discussion. Cheers and have a great evening!
Hi, the glow in the dark spinner is from standard or meta series? How does it glow? Thanks
Hi there! Thanks for your inquiry. Glow in the dark spinners are from Standard Series. The glow condition is increased whenever there is light conditions (under the sun / brightly lit lamps). When the lighted condition is cut, the spinner glows. Hope this helps. Cheers!
Hi, what's the difference between the 3 types? Is it just material different or the speed or the rotating time ?
Hi there, thanks for your inquiry. The difference is with the weight and shape. Standard weights 50G, Meta 60G and Pro weights 25. Standard and Meta designand bearing allows spins above 3minutes, Pro design and bearing spins above 4minutes. Hope this information helps.
Hi there! Is there anything we can assist with?
hi,If i want to add on an order to already paid order is it possible?
Hi there! Thanks for your inquiry. Orders made will be consolidated same day before 11am (cut off) Have a great evening!
When would my item be shipped?My Cart No : 108716191.If the is no stork for black than i will take red.But if there is black color than ship it out.
Hi Erik, Thanks for your feedback, it will be picked up by Qxpress Monday morning (Qxpress guys doesnt pick up on weekends), and estimated to reach by Tuesday. Thanks again.
Just wonder have you received my order?item details is at the attachment.
Hi there! Thanks for checking with us. We browse thru the systems and could not find your request. You can try on your mobile, qoo10 APP, tap on your Customer name on the top right hand, tap on ORDERS, try to grab us an Order number and we will assist from there. Cheers and Happy Sunday!
Hi may i know it is ceramic or steel ball bearings?
Hi there! Thanks for your inquiry. It's steel ball bearings. Cheers!
How to use this item? Thanks
Hi there! Thanks for asking. Delivery Top up is used, when our customers, initially choose Singpost Registered mail, but last minute decided to change their mind, and hence, topping up $4 for Qxpress delivery instead. Hope this helps. Have a great evening!
Thanks but this item said top up $1 not $4. Thanks
Hi there, S$1, is the basic unit, can add quantity to make it to $4, while some heavy stuff will cost more like $8, or $12. Customers will normally check with us, and advise accordingly. Just feel free to check with us, happy to answer any inquiry you have. Cheers!