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Q & A Lists
Item Question & Answer
Qdelivery Service Voucher [Value S$ 4.5 / Up to 5.0 kg]  Only for Local Delivery (Singapore)
Qdelivery Service Voucher [Value S$ 4.5 / Up to 5.0 kg] Only for Local Delivery (Singapore)
Item Q&A
  • Question : Inquiry for the item from vt0****Jan 23, 2019

    Hi, when will be the expiry for the etickets?
    Also, is it confirmed that we can just write the tracking number without printing the label? Thx

    Answer : [Re] Inquiry for the item from vt0****

    It's valid for 90 days.
    You can just write pickup number on the parcel.

  • Question : Inquiry related delivery from jan****Jan 22, 2019

    Hi I would like to deliver Sealed food products like Bakkwa. Is that possible with Qexpress?

    Answer : [Re] Inquiry related delivery from jan****

    We could not provide any special treatment by item.
    If it is perishable or need to be under clean environment, we recommend to use our Quick service.

  • Question : Inquiry for the item from joy****Jan 21, 2019

    Hi,

    I don't have printer at home to print waybill.

    Can I just write the pick up number on parcel for Qxpress courier to collect and send to recipient?

    Thank you.

    Answer : [Re] Inquiry for the item from joy****

    Hi,

    You can just write pickup number on the parcel.

    Thank you.

  • Question : Inquiry related delivery from fio****Jan 21, 2019

    Hi can I check if we can choose a delivery date and time slot for the delivery to be made to recipient? In addition, what will happen if recipient is not at home at point of delivery?

    Answer : [Re] Inquiry related delivery from fio****

    For the standard service, it is not possible to choose delivery date & time.
    If you need to do so, please use our Quick service.
    In case of delivery failure for Quick service, item will be returned but shipping charge will not be refunded.

  • Question : Inquiry related cancel and refund from lev****Jan 21, 2019

    I need to cancel my pick up for the standard delivery and opt for express delivery as my buyer needs the item urgently. Will I get a refund or voucher in return?

    Answer : [Re] Inquiry related cancel and refund from lev****

    Order Number: 288516544

    Question : [Re] Inquiry related cancel and refund from lev****

    As you pay in cash the money will be refunded to you.
    Your order has been cancelled now.

+View all Notice, FAQ, Q&A >>
Qdelivery Service Voucher [Value S$ 22.5 / Up to 30 kg] Only for Local Delivery (Singapore)
Qdelivery Service Voucher [Value S$ 22.5 / Up to 30 kg] Only for Local Delivery (Singapore)
Item Q&A
  • Question : Inquiry for the item from Whi****Jan 22, 2019

    Is there a need to print the label & attached onto parcel? I do not have a printer, can i just write the pick up & order no.?

    Answer : [Re] Inquiry for the item from Whi****

    You can just write pickup number on the parcel.

  • Question : Inquiry for the item from rac****Dec 17, 2018

    Hi, i have about 3 boxes, add up to about 30kg in total, can i use this service?

    Answer : [Re] Inquiry for the item from rac****

    You should request delivery per box.
    In your case, you should create 3 delivery request.

  • Question : Cart no. 122711177Nov 04, 2018

    Hi - Bought quite a lot of times but bought wrongly this time due to same pricing.

    Wanted to get 5x $4.50 but bought a 1x $22.50 instead.
    Can assist to change the voucher to 5x $4.50 internally instead?

    Thanks.

    Answer : [Re] Cart no. 122711177

    It's not possible to change.
    We will cancel your order 1st.

  • Question : Inquiry for the item from nws****May 11, 2018

    Hi which voucher should I choose for delivery of a packed Cot with size is about 116cm wide x 106cm high x 17cm Thick? Thanks

    Answer : [Re] Inquiry for the item from nws****

    Hi,

    For the bulky item which is exceeding 160cm (W+H+L), it is not possible to ship via Qdelivery.

    Thank you.

  • Question : Inquiry for the item from Reg****Oct 21, 2017

    Hi,

    Can I check if pickup only on weekends or weekday after 630pm. Is it still possible to get this service or any other alternative?

    For the box attached.

    Answer : [Re] Inquiry for the item from Reg****

    Hi,

    Our official pickup time is from 9 AM to 9 PM.
    If you need to decide certain time slot, please use our Quick service.

    Thank you.

    Question : [Re] Inquiry for the item from Reg****

    Hi,
    Do you have the quick service link for my item up to 30kg? My item weight abt 20-25kg

    Answer : [Re] Inquiry for the item from Reg****

    Hi,

    Quick service do not support heavy item.

    Thank you.

+View all Notice, FAQ, Q&A >>
Qx Quick Service Voucher            [ Value S$ 9.99 / Up to 20 kg] Only for Local Delivery (Singapor
Qx Quick Service Voucher [ Value S$ 9.99 / Up to 20 kg] Only for Local Delivery (Singapor
Item Q&A
  • Question : Inquiry related delivery from 261****Jan 22, 2019

  • Question : Inquiry for the item from ngn****Jan 21, 2019

  • Question : Inquiry for the item from jlp****Jan 18, 2019

  • Question : Inquiry for the item from Big****Jan 17, 2019

    Hi. This $6.99 means can delivery up to 20kg and 200cm? Or 5kg only and need to top up after choosing Qexpress delivery? Thanks.

    Answer : [Re] Inquiry for the item from Big****

    For Quick, size limit is up to 100cm.
    Quick and standard delivery is different service.
    For the detail matter, please call to 6661 9100.

  • Question : Inquiry related delivery from Suk****Jan 14, 2019

+View all Notice, FAQ, Q&A >>
Qdelivery Service Voucher [Value S$ 5.0] for Global Delivery ( Overseas )
Qdelivery Service Voucher [Value S$ 5.0] for Global Delivery ( Overseas )
Item Q&A
  • Question : Inquiry related delivery from hui****Jan 20, 2019

    Hi, is it possible to ship to Canada?

    Answer : [Re] Inquiry related delivery from hui****

    Yes it is possible

    Question : [Re] Inquiry related delivery from hui****

    So is this how I order the shipping request to Canada?

    Answer : [Re] Inquiry related delivery from hui****

    Yes.
    Please note that it may take 2~3 weeks for delivery.

  • Question : Inquiry related delivery from geo****Jan 18, 2019

    Can I confirm delivery to China upto 30kg with no added cost?

    Answer : [Re] Inquiry related delivery from geo****

    You may check price table from following URL.

    https://www.qoo10.sg/gmkt.inc/Order/ClickAndDelivery.aspx?tabid=main

    Voucher is just payment method. If you purchase $5 voucher it just value for $5. Please check delivery charge correctly.

  • Question : Inquiry for the item from joc****Jan 16, 2019

    The retail price show $15, but purchase at $5. Does this mean i can use to deduct $15 shipment fee? But only pay$5 wth $10 off?

    Answer : [Re] Inquiry for the item from joc****

    Even you use voucher, you should pay delivery charge.
    If voucher value is less than shipping charge, please pay extra via Qoo10 platform.
    Voucher is not a discount.

  • Question : Inquiry for the item from 234****Jan 12, 2019

    Dear seller, is this Global Delivery Service, available to consumers ?
    Or is it only available to sellers on Qoo10 ?

    Thanks and best regards.

    Answer : [Re] Inquiry for the item from 234****

    You may use service for non-Qoo10 delivery also.

  • Question : Inquiry for the item from app****Jan 12, 2019

    Hi Seller, can be delivery to Korea? Thank you

    Answer : [Re] Inquiry for the item from app****

    It is possible to ship from Singapore to Korea.

+View all Notice, FAQ, Q&A >>
[Qxpress] Qdelivery Door to Door Service. Now Open for Consumers.Only for Local Delivery (Singapore)
[Qxpress] Qdelivery Door to Door Service. Now Open for Consumers.Only for Local Delivery (Singapore)
Item Q&A
  • Question : Inquiry for the item from 210****Jan 17, 2019

    Hi,

    I've just placed order for a delivery from Singapore to United States. Now I noticed that the item is titled "Only for Local Delivery". May I know if the package can be delivered to United States if it is collected from a Singapore address.

    Thank you.

    Answer : [Re] Inquiry for the item from 210****

    We could ship to US.
    But we do not provide tracking number as local post office do not support tracking service.
    And it may take 2~3 weeks.

  • Question : Inquiry for the item from 210****Jan 16, 2019

  • Question : Inquiry for the item from inn****Jan 15, 2019

    Hi, can we ship non perishable food like potato chips, or dried noodles?

    Answer : [Re] Inquiry for the item from inn****

    We do not provide any special control on the product.
    If you want to ship out via our service, please pack neatly.

  • Question : Inquiry related delivery from mui****Jan 10, 2019

    Hi may I ask , if I don't have a printer . May I just write the the pick up no on the parcel ?

    Answer : [Re] Inquiry related delivery from mui****

    Please write pickup number on the parcel.

  • Question : Inquiry related delivery from cpu****Dec 27, 2018

+View all Notice, FAQ, Q&A >>
Qdelivery Service Voucher [Value S$ 7.5 / Up to 10 kg] Only for Local Delivery (Singapore)
Qdelivery Service Voucher [Value S$ 7.5 / Up to 10 kg] Only for Local Delivery (Singapore)
Item Q&A
  • Question : Inquiry related cancel and refund from jac****Jan 16, 2019

  • Question : Inquiry from jen****Nov 06, 2018

    hi there.. can i check as i have about 5 bags of items which i had pack in an individual big packing bags but i wish to put all in one carton box.

    do you provide carton box?

    Answer : [Re] Inquiry from jen****

    We do not provide any packing material.

    Question : [Re] Inquiry from jen****

    so i would have to do the packing myself?

    Answer : [Re] Inquiry from jen****

    Yes.

    Question : [Re] Inquiry from jen****

    if i use a big bag to pack and paste the label on front of the big bag, is it possible?

    Answer : [Re] Inquiry from jen****

    Please pack neatly.
    We do not take responsibility on damage due to improper package.
    For detail, please call to 6661 9100.

    Question : [Re] Inquiry from jen****

    thanks

    but just to check, if i want the items to deliver on the same day, is there any timing to take note as what time need to let the guy to come and collect?

    Answer : [Re] Inquiry from jen****

    Our standard service is not same day delivery service.
    If you want same day delivery service, please use Quick service.
    You may choose time slot.

    Question : [Re] Inquiry from jen****

    thanks

    Answer : [Re] Inquiry from jen****

    .

  • Question : Inquiry for the item from Ran****Dec 01, 2018

    Hi, how Long do u takes to delivery the item once pick up. ?
    Thank you

    Answer : [Re] Inquiry for the item from Ran****

    For the local delivery it normally takes 1~2 days from the pickup.

  • Question : Inquiry from lpc****Nov 20, 2018

    Hi, I can't find the print label and therefore unable to be ready for pick up tomorrow. kindly tell me where to find the label and also change the pick up time to 23 Nov (so that I have time to print and leave the item at home for the pick up)
    the pick up number is C361645SGSG.
    Cart no.is 123165738
    Thank you

    Answer : [Re] Inquiry from lpc****

    You may just write the pickup number on the parcel.

    Question : [Re] Inquiry from lpc****

    but your reply is too late and my maid could not help to do so as I have left my house.

    Answer : [Re] Inquiry from lpc****

    Rushed back home to write the pick up number.please arrange as usual

    Question : [Re] Inquiry from lpc****

    We will visit once again today.

  • Question : Inquiry for the item from bah****Nov 08, 2018

    Hi, I’d like to check on the procedure of using the qdelivery service. May I know what should I prepare before the delivery man arrive? Thank you.

    Answer : [Re] Inquiry for the item from bah****

    You should pack item neatly and please write pickup number on the parcel.

    Question : [Re] Inquiry for the item from bah****

    Thanks! If say I put up the request today, when will you be coming over to pick it up from me? Thanks.

    Answer : [Re] Inquiry for the item from bah****

    You may choose pickup date.
    We will pick the parcel up on that date.

    Question : [Re] Inquiry for the item from bah****

    Pickup number is it the e-ticket code?

    Answer : [Re] Inquiry for the item from bah****

    No.

    Please request delivery from following URL.

    https://www.qoo10.sg/gmkt.inc/Order/ClickAndDelivery.aspx?tabid=order

+View all Notice, FAQ, Q&A >>
Qdelivery Service Voucher [Value S$ 30] for Global Delivery ( Overseas )
Qdelivery Service Voucher [Value S$ 30] for Global Delivery ( Overseas )
Item Q&A
  • Question : Inquiry related delivery from myb****Jan 13, 2019

  • Question : Inquiry related delivery from lyd****Jan 04, 2019

    Hi! May I know if this overseas delivery service can be arranged to pick up parcel from Kuala Lumpur and to deliver back to Singapore? If can, how to make the arrangement? Thanks.

    Answer : [Re] Inquiry related delivery from lyd****

    It's not possible to pickup from other countries.
    This service is for shipment from Singapore to overseas.

  • Question : Inquiry related delivery from shi****Dec 26, 2018

    Hi Qexpress,

    i like to ship dibea D18 (portable & light vacuum cleaner) to malaysia ->johor. I bought it from qoo10 at $100 . The item weigh less than 4KG(3-4KG) . may i know is there any tax duty at malaysia custom for this home appliances ?

    Answer : [Re] Inquiry related delivery from shi****

    For your case, please call to 6661 9100.

  • Question : Inquiry for the item from mic****Oct 12, 2018

    Hi how does this oversea delivery voucher work?
    Can deliver to Malaysia Pahang Bentong?

    Answer : [Re] Inquiry for the item from mic****

    Hi,

    Can ship out.
    Voucher is just a payment method.
    You can request delivery without voucher also.

  • Question : delivery to indonesiaOct 05, 2018

    Hi do you do delivery to Indonesia JAwa Timur ?

    Answer : [Re] delivery to indonesia

    Hi,

    We pass the parcel to local delivery company.

    Thank you.

+View all Notice, FAQ, Q&A >>
Qdelivery Service Voucher [Value S$ 10] for Global Delivery ( Overseas )
Qdelivery Service Voucher [Value S$ 10] for Global Delivery ( Overseas )
Item Q&A
  • Question : Inquiry related delivery from reg****Jan 12, 2019

  • Question : Inquiry related delivery from 236****Jan 11, 2019

    How long is Singapore to Hong Kong shipping take?

    Answer : [Re] Inquiry related delivery from 236****

    It normally takes 2~3 weeks.

  • Question : Inquiry for the item from min****Dec 18, 2018

    Hello, possible to mail to Europe? Like the Netherlands or Germany.

    Answer : [Re] Inquiry for the item from min****

    We do not deliver to Netherlands or Germany.

  • Question : Inquiry related delivery from 233****Nov 12, 2018

  • Question : Pick Up Date and TimeNov 09, 2018

    Is that possible for me to arrange pick up on Saturday or arrange to collect on weekday after 7pm?

    Answer : [Re] Pick Up Date and Time

    You can request pickup on Saturday.
    But, it is not possible to select certain time for pickup.

    Question : [Re] Pick Up Date and Time

    Hi, how to request pickup on Saturday? Please guide me. Thank you.

    Answer : [Re] Pick Up Date and Time

    Hi, how to request pickup on Saturday? Please guide me. Thank you.

    Question : [Re] Pick Up Date and Time

    Please request delivery from follow URL.
    You may choose the date.

    https://www.qoo10.sg/gmkt.inc/Order/ClickAndDelivery.aspx?tabid=order

+View all Notice, FAQ, Q&A >>
Qdelivery Service Voucher [Value S$ 9 / Up to 15 kg]  Only for Local Delivery (Singapore)
Qdelivery Service Voucher [Value S$ 9 / Up to 15 kg] Only for Local Delivery (Singapore)
Item Q&A
  • Question : Inquiry related delivery from Ian****Jan 06, 2019

    Is this still available?? I have message for few days already but no reply at all!!!

    Answer : [Re] Inquiry related delivery from Ian****

    We never get any inquiries or messages from you.
    Are you asking about delivery service?
    If you are, it is available as usual.

  • Question : Inquiry related delivery from osw****Jan 04, 2019

    I need delivery for a office chair, dimension about 55, 55, 90. Weight less than 10kg. The chair is not in box. Ok? How much?

    Answer : [Re] Inquiry related delivery from osw****

    Hello, anybody there

    Question : [Re] Inquiry related delivery from osw****

    The office chair is over-sized item which could not use our service.

  • Question : Do you sent frozen package items?Jul 07, 2018

    Do you sent frozen package items?
    What are the requirements to use your service.
    I noted that the labels must be printed. Any requirements like the size or must use special shipping sheet etc?

    Answer : [Re] Do you sent frozen package items?

    Hi,

    We just provide 2 hour delivery service.
    If you include refrigerant, it should be fine.

    Thank you.

  • Question : I cancelled the pick up b4 yr ppl came and pick up and was being chargedApr 09, 2018

    I cancelled the pick up b4 yr ppl came and pick up and was being charged.
    As in my vchr is just gone like that.

    I was just trying to change the amount only.

    Felt it wasnt fair at all.

    This happens not once but twice.

    Answer : [Re] I cancelled the pick up b4 yr ppl came and pick up and was being charged

    Hi,

    Please let us know the pickup number you mention about.

    Thank you.

    Question : [Re] I cancelled the pick up b4 yr ppl came and pick up and was being charged

    Omg. I can't recall already

    Answer : [Re] I cancelled the pick up b4 yr ppl came and pick up and was being charged

    Hi,

    The voucher is operated by Qoo10.
    Please check detail with Qoo10 directly.
    We are just a merchant using their platform.

    Thank you.

    Question : [Re] I cancelled the pick up b4 yr ppl came and pick up and was being charged

    Ya but if we cancel b4 the pick up, shd I b charges?

    Answer : [Re] I cancelled the pick up b4 yr ppl came and pick up and was being charged

    Hi,

    Please check with Qoo10 directly.

    Thank you.

  • Question : Inquiry related delivery from ahc****Jun 15, 2018

    Hi i dont have a printer at home. Can i just write the pickup number on e box?

    Answer : [Re] Inquiry related delivery from ahc****

    Hi,

    It may cause pickup failure.

    Thank you.

+View all Notice, FAQ, Q&A >>
Qdelivery Service Voucher [Value S$ 18.5 / Up to 25 kg]  Only for Local Delivery (Singapore)
Qdelivery Service Voucher [Value S$ 18.5 / Up to 25 kg] Only for Local Delivery (Singapore)
Item Q&A
  • Question : Inquiry for the item from wai****Jan 02, 2019

    Hi. Do you deliver bicycles too?

    Answer : [Re] Inquiry for the item from wai****

    It's not suitable to delivery bicycles if it is not properly packed in box.

  • Question : delivery?Sep 18, 2018

    hi

    tracking SGP137338318

    will it be delivered today or tomorrow?

    Answer : [Re] delivery?

    Hi,

    It's out for delivery now.
    You may receive today or tomorrow.

    Thank you.

  • Question : Logistics Quote and InquiryJun 25, 2017

  • Question : Inquiry related delivery from tin****Mar 24, 2017

  • Question : Regarding bulk purchaseSep 29, 2016

Qdelivery Service Voucher [Value S$ 50] for Global Delivery ( Overseas )
Qdelivery Service Voucher [Value S$ 50] for Global Delivery ( Overseas )
Item Q&A
  • Question : Inquiry for the item from ste****Nov 15, 2018

  • Question : Inquiry for the item from pay****Oct 03, 2018

    Hi.. what is the price to send to Volos, Greece? And how long does it take?

    Answer : [Re] Inquiry for the item from pay****

    Hi,

    We do not ship to Greece.

    Thank you.

  • Question : Inquiry for the item from pat****Sep 24, 2018

    What are the rates for shipping to switzerland (~3kg) and how long does it take?

    Answer : [Re] Inquiry for the item from pat****

    Hi,

    We do not ship to Switzerland.

    Thank you.

  • Question : VoucherSep 06, 2018

    hi i dont quite understand the voucher.
    why do i need to buy voucher if there is no added value ?
    example if the $50 voucher is worth $60, then it makes sense.
    in this case ... a $50 voucher is a $50 voucher.
    unless you say that there is no other payment method other than the voucher.
    i can go into the website ... key in all the shipping info ... get the quote and pay by all other payment methods.
    i m trying it now.

    Answer : [Re] Voucher

    Hi,

    The voucher value is how much you pay.

    Thank you.

  • Question : how many days from singapore to Shenzhen, ChinaSep 06, 2018

    hi,

    how many days will it take to arrive in Shenzhen from date of pickup in singapore ?

    Answer : [Re] how many days from singapore to Shenzhen, China

    Hi,

    It normally take 2~3 weeks.

    Thank you.

+View all Notice, FAQ, Q&A >>
[Qxpress] Qx Quick Delivery. Only for Local Delivery (Singapore)
[Qxpress] Qx Quick Delivery. Only for Local Delivery (Singapore)
Item Q&A
  • Question : Inquiry related delivery from ric****Aug 30, 2018

    Hi, for quick delivery, the max weight is it 20 kg? Thanks!

    Answer : [Re] Inquiry related delivery from ric****

    Hi,

    Yes.

    Thank you.

    Question : [Re] Inquiry related delivery from ric****

    Do I need to print label too for express delivery?

    Answer : [Re] Inquiry related delivery from ric****

    Hi,

    For the Quick delivery, you should print label and attach it on the parcel.

    Thank you.

  • Question : Inquiry related delivery from nin****Aug 30, 2018

  • Question : Inquiry for the item from fid****Jul 10, 2018

    Hello! I am writing with regards to my order C267456SGSG. It shows delivery failed. May I check if it will be attempted again? I have mentioned in my order for courier to call recipient prior to delivery but recipient didn't receive any call yeaterday when they attempted a delivery. Please advise. Thank you.

    Answer : [Re] Inquiry for the item from fid****

    Hi,

    Please guide recipient to call to 6661 9100 to arrange delivery.
    As we have tried 3 rimes already, the recipient need to arrange directly with us.

    Thank you.

  • Question : Shipping to Belfast (Northern Ireland)Jun 20, 2018

    Do you ship parcel to Belfast? How long does it take?

    Answer : [Re] Shipping to Belfast (Northern Ireland)

    Hi,

    We ship to UK but it might take 2~3 weeks.
    If UK post is delivering to Belfast, the delivery should be possible.

    Thank you.

  • Question : Inquiry related delivery from jul****Sep 11, 2017

    Hi, how do I request for redelivery for a failed delivery attempt via this quick delivery?

    Answer : [Re] Inquiry related delivery from jul****

    Hi,

    It's been delivered now.

    Sorry for the inconveniences.

    Thank you.

+View all Notice, FAQ, Q&A >>
Qdelivery Service Voucher [Value S$ 13.5 / Up to 20 kg]  Only for Local Delivery (Singapore)
Qdelivery Service Voucher [Value S$ 13.5 / Up to 20 kg] Only for Local Delivery (Singapore)
Item Q&A
  • Question : Inquiry for the item from tin****Aug 12, 2018

  • Question : Inquiry related delivery from cha****Mar 13, 2018

    hi.. the delivery man said that the item bar code cannot be scanned yesterday when he came for collection. so will he come back to collect the item again today?

    cuz I can't seem to change the delivery date n pick up after tt.

    what should I do?

    my tracking no is C210508SGSG

    Thanks.

    Answer : [Re] Inquiry related delivery from cha****

    Hi,

    We might visit today again.
    To figure the matter in detail, could you send us picture of the label that you printed out(hardcopy)?

    Thank you.

  • Question : Inquiry for the item from sia****Mar 11, 2018

  • Question : Inquiry related delivery from ivy****Mar 06, 2018

  • Question : Double charge qxpress shipping: P730768Jan 01, 2018

    Hi, I failed a pickup on 15 Dec but to my horror, i was double charged with shipping.
    The person who was suppose to pick up my items actually forged my signature. Please assist to check & refund.

    Answer : [Re] Double charge qxpress shipping: P730768

    Hi,

    Please contact 6661 9100.

    Thank you.

+View all Notice, FAQ, Q&A >>