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Q & A Lists
Item Question & Answer
Qdelivery Service Voucher [Value S$ 5.0] for Global Delivery ( Overseas )
Qdelivery Service Voucher [Value S$ 5.0] for Global Delivery ( Overseas )
Item Q&A
  • Question : Inquiry for the item from tho****Jul 20, 2018

  • Question : Inquiry related delivery from Joa****Jul 18, 2018

    Hi may I know if I can use it to send parcel to Brunei?

    Answer : [Re] Inquiry related delivery from Joa****

    Dear customer,

    We regret to inform you that it is not possible to ship to Brunei.

    Thank you.

  • Question : Qdelivery Service VoucherJun 28, 2018

  • Question : Ticket Authentication failedJun 25, 2018

    $7.50 with ticket No. 2545577108738

    I received a ticket authentication failed notification when i requested delivery. Kindly assist thanks!

    Answer : [Re] Ticket Authentication failed

    Hi,

    As the voucher is operated by Qoo10 directly, please check with Qoo10.
    We are just a merchant using their platform.

    Thank you.

  • Question : Inquiry for the item from bel****Jun 15, 2018

    can i ship sealed packet potato chips? to malaysia

    do you guys sell boxes too?

    Answer : [Re] Inquiry for the item from bel****

    Hi,

    Please pack item with box.
    We do not collect item if the packing condition is not suitable.
    We do not sell box.

    Thank you.

    Question : [Re] Inquiry for the item from bel****

    okay, so i can ship anything to malaysia? including sealed packet of food?

    Answer : [Re] Inquiry for the item from bel****

    Hi,

    If it is not a prohibited item or restricted item from Malaysia, it is possible to ship out to Malaysia.
    But we do not take responsibility on decomposition of food product during the delivery time.

    Thank you.

+View all Notice, FAQ, Q&A >>
Qdelivery Service Voucher [Value S$ 4.5 / Up to 5.0 kg]  Only for Local Delivery (Singapore)
Qdelivery Service Voucher [Value S$ 4.5 / Up to 5.0 kg] Only for Local Delivery (Singapore)
Item Q&A
  • Question : Inquiry related delivery from mcm****Jul 20, 2018

  • Question : EC814025809SGJul 20, 2018

  • Question : Pickup Request Cancellation (QT0000024160)Jul 20, 2018

  • Question : Courier enquiriesJul 19, 2018

    Hi,
    I'll like to clarify for the $4.50 up to 5kg, can i do several addresses just a consolidated order of 5kg? Or it's only to 1 address?

    Thanks.

    Answer : [Re] Courier enquiries

    Hi,

    It's only for 1 parcel (address).

    Thank you.

  • Question : Inquiry for the item from bsl****Jul 18, 2018

    Dear seller,
    I would like to ask if i want to delivery 5 steps ladders (abt 160cm) is it possible?

    Answer : [Re] Inquiry for the item from bsl****

    Hi,

    If it is not exceed our size limitation, it could be delivered.
    Please refer the size limitation from following URL.
    https://www.qoo10.sg/gmkt.inc/Order/ClickAndDelivery.aspx?tabid=main

    Thank you.

    Question : [Re] Inquiry for the item from bsl****

    Hi Seller,

    Just to ask do u provide delivery service that exceed 160cm? If yes, how much does it cost? Thanks.

    Answer : [Re] Inquiry for the item from bsl****

    Hi,

    We do not provide service for the item exceeding 160 cm.
    So sorry for this.

    Thank you.

+View all Notice, FAQ, Q&A >>
Qdelivery Service Voucher [Value S$ 50] for Global Delivery ( Overseas )
Qdelivery Service Voucher [Value S$ 50] for Global Delivery ( Overseas )
Item Q&A
  • Question : Inquiry related delivery from ema****Jul 19, 2018

    Hi, I’m trying to understand the usage of this 50 dollar voucher. I’m trying to send a box of items to Japan, Tokyo.

    Does this mean that this voucher allows me to send up to 30kg of items at $50 nett or the voucher is just to offset the final total amount?

    Thanks!

    Answer : [Re] Inquiry related delivery from ema****

    Hi,

    You can use the voucher as a payment method.
    If the shipping charge is higher than $50, you need to pay rest of the money.

    Thank you.

  • Question : Inquiry related delivery from sec****Jul 13, 2018

    Hi can I use this service if I am purchasing something?

    Answer : [Re] Inquiry related delivery from sec****

    Hi,

    This service is for the shipper.
    Please check with the shipper whether they could ship out with the voucher.

    Thank you.

  • Question : Inquiry related delivery from kan****Jul 02, 2018

  • Question : Inquiry related delivery from ts1****Jun 29, 2018

    can I use this voucher to send a parcel to Beijing? How long will it take to arrive at recipient door step? Thank you.

    Answer : [Re] Inquiry related delivery from ts1****

    Hi,

    You can use.
    It might take 2~3 weeks time.

    Thank you.

  • Question : Inquiry for the item from sco****Jun 25, 2018

    Hi

    I would like to send parcel for newborn baby to Glasgow UK. I'm new to qxpress. Pls kindly explain what should i know when sending overseas item using your service. Rates, delivery t8me, weigh, box etc. Thanks!

    Answer : [Re] Inquiry for the item from sco****

    Hi,

    Please kindly check following URL to refer.

    https://www.qoo10.sg/gmkt.inc/Order/ClickAndDelivery.aspx?tabid=main

    You can check price and size limit from the page.
    If you have further inquiries, please feel free to contact.

    Thank you.

+View all Notice, FAQ, Q&A >>
[Qxpress] Qdelivery Door to Door Service. Now Open for Consumers.Only for Local Delivery (Singapore)
[Qxpress] Qdelivery Door to Door Service. Now Open for Consumers.Only for Local Delivery (Singapore)
Item Q&A
  • Question : Inquiry for the item from sin****Jul 18, 2018

    Hi,

    1) how long does the $4.50 door to door service take to be delivered? E.g. if i place an order today, by when will it be received by recipient?

    2) is there a need to print out a label or can we simply hand write the address/reference number on the parcel?

    Thank u!

    Answer : [Re] Inquiry for the item from sin****

    Hi,

    1) It normally take 1~2 days from the pickup.
    2) You may write pickup number on the parcel.

    Thank you.

  • Question : Cancellation of pickup (C274276SGSG)Jul 18, 2018

    Hi I have scheduled a courier pickup today but i will like to cancel it. Pls help me to process it as I am unable to cancel it from Qoo10 website. Thank you.

    Answer : [Re] Cancellation of pickup (C274276SGSG)

    hi u received my request?

    Question : [Re] Cancellation of pickup (C274276SGSG)

    Hi,

    It's been cancelled.

    Thank you.

  • Question : what time you will come?Jul 16, 2018

    Hi, pick up is scheduled for today. Can you please confirm at what time pick up will be done?
    Thanks.

    Answer : [Re] what time you will come?

    Hi,

    Our pickup time is from 9 AM to 7 PM.

    Thank you.

  • Question : Inquiry related delivery from Vel****Jul 06, 2018

    Very disappointed the delivery service so near take long hours to delivery and miss my kid superhero costumes event.

    Answer : [Re] Inquiry related delivery from Vel****

    Hi,

    What is the tracking number that you mention about?

    Thank you.

  • Question : Inquiry related delivery from haz****Jul 05, 2018

+View all Notice, FAQ, Q&A >>
Qx Quick Service Voucher            [ Value S$ 9.99 / Up to 20 kg] Only for Local Delivery (Singapor
Qx Quick Service Voucher [ Value S$ 9.99 / Up to 20 kg] Only for Local Delivery (Singapor
Item Q&A
  • Question : Inquiry related delivery from hzy****Jul 16, 2018

  • Question : Label formatJul 05, 2018

    Hi There,

    For the label - what format is it in?

    I'm arranging pickup on behalf of the seller (I'm the buyer). So I need to forward the label file to the seller to print and stick onto the parcel.

    Answer : [Re] Label format

    Hi,

    Yes you need to do so.
    Once you complete the order, you can see the label from Qoo10 website.

    Thank you.

    Question : [Re] Label format

    Is it in PDF?

    Answer : [Re] Label format

    Also, if the item is fragile, where do I indicate? On the delivery request memo?

    Question : [Re] Label format

    Hi,

    It is not in PDF format.
    For the standard delivery, we do not do any special care.
    You can state fragile outside of the parcel but we highly recommend to pack neatly with bubble wrap.

    Thank you.

  • Question : Inquiry for the item from siq****Jun 20, 2018

  • Question : DifferenceJun 16, 2018

    Hi, what is the difference between QX quick delivery and standard delivery? Why the 15kg one more expensive than 20kg?

    Answer : [Re] Difference

    Hi,

    QXQuick is same day delivery.
    There is size limit on the item also.

    Thank you.

  • Question : Inquiry for the item from vir****May 27, 2018

    For Qx Quick Service Voucher, what is the parcel dimension limits?

    Answer : [Re] Inquiry for the item from vir****

    Hi,

    For the quick item, L+H+W need to be smaller than 100cm.

    Thank you.

    Question : [Re] Inquiry for the item from vir****

    Thanks. There is no voucher purchase option for $11.99 Qx Quick Delivery for 100-150cm parcel dimension?

    Answer : [Re] Inquiry for the item from vir****

    Hi,

    There's no voucher for exact $11.99.
    You can pay when you create delivery order.

    Thank you.

+View all Notice, FAQ, Q&A >>
[Qxpress] Qx Quick Delivery. Only for Local Delivery (Singapore)
[Qxpress] Qx Quick Delivery. Only for Local Delivery (Singapore)
Item Q&A
  • Question : Inquiry for the item from fid****Jul 10, 2018

    Hello! I am writing with regards to my order C267456SGSG. It shows delivery failed. May I check if it will be attempted again? I have mentioned in my order for courier to call recipient prior to delivery but recipient didn't receive any call yeaterday when they attempted a delivery. Please advise. Thank you.

    Answer : [Re] Inquiry for the item from fid****

    Hi,

    Please guide recipient to call to 6661 9100 to arrange delivery.
    As we have tried 3 rimes already, the recipient need to arrange directly with us.

    Thank you.

  • Question : Shipping to Belfast (Northern Ireland)Jun 20, 2018

    Do you ship parcel to Belfast? How long does it take?

    Answer : [Re] Shipping to Belfast (Northern Ireland)

    Hi,

    We ship to UK but it might take 2~3 weeks.
    If UK post is delivering to Belfast, the delivery should be possible.

    Thank you.

  • Question : Inquiry related delivery from jul****Sep 11, 2017

    Hi, how do I request for redelivery for a failed delivery attempt via this quick delivery?

    Answer : [Re] Inquiry related delivery from jul****

    Hi,

    It's been delivered now.

    Sorry for the inconveniences.

    Thank you.

  • Question : Inquiry for the item from nai****Aug 22, 2017

    What is this? Is tis for seller arrange pick up and send to my buyer within the same day? any size and weight limit?

    Answer : [Re] Inquiry for the item from nai****

    Hi,

    For standard delivery service, it is normally delivered next day.
    But it's not guaranteed service.
    There is size and weight limit. You may check from pickup request page.

    Thank you.

Qdelivery Service Voucher [Value S$ 9 / Up to 15 kg]  Only for Local Delivery (Singapore)
Qdelivery Service Voucher [Value S$ 9 / Up to 15 kg] Only for Local Delivery (Singapore)
Item Q&A
  • Question : Do you sent frozen package items?Jul 07, 2018

    Do you sent frozen package items?
    What are the requirements to use your service.
    I noted that the labels must be printed. Any requirements like the size or must use special shipping sheet etc?

    Answer : [Re] Do you sent frozen package items?

    Hi,

    We just provide 2 hour delivery service.
    If you include refrigerant, it should be fine.

    Thank you.

  • Question : I cancelled the pick up b4 yr ppl came and pick up and was being chargedApr 09, 2018

    I cancelled the pick up b4 yr ppl came and pick up and was being charged.
    As in my vchr is just gone like that.

    I was just trying to change the amount only.

    Felt it wasnt fair at all.

    This happens not once but twice.

    Answer : [Re] I cancelled the pick up b4 yr ppl came and pick up and was being charged

    Hi,

    Please let us know the pickup number you mention about.

    Thank you.

    Question : [Re] I cancelled the pick up b4 yr ppl came and pick up and was being charged

    Omg. I can't recall already

    Answer : [Re] I cancelled the pick up b4 yr ppl came and pick up and was being charged

    Hi,

    The voucher is operated by Qoo10.
    Please check detail with Qoo10 directly.
    We are just a merchant using their platform.

    Thank you.

    Question : [Re] I cancelled the pick up b4 yr ppl came and pick up and was being charged

    Ya but if we cancel b4 the pick up, shd I b charges?

    Answer : [Re] I cancelled the pick up b4 yr ppl came and pick up and was being charged

    Hi,

    Please check with Qoo10 directly.

    Thank you.

  • Question : Inquiry related delivery from ahc****Jun 15, 2018

    Hi i dont have a printer at home. Can i just write the pickup number on e box?

    Answer : [Re] Inquiry related delivery from ahc****

    Hi,

    It may cause pickup failure.

    Thank you.

  • Question : Inquiry for the item from kak****Apr 08, 2018

    L28+B28+H98=154cm, 13.5kg, can use this voucher?

    Answer : [Re] Inquiry for the item from kak****

    Hi,

    It's not possible.
    For the Quick delivery, sum of each length(L+H+W) have to be smaller than 100cm.

    Thank you.

  • Question : Inquiry for the item from tml****Feb 01, 2018

    Can chinese new year home made biscuits be delivered locally? Please check.

    Answer : [Re] Inquiry for the item from tml****

    Hi,

    If it is not perishable under normal outside temperature, it should be possible.
    But please make sure to pack the item neatly.
    We do not take responsibility on any damages.

    Thank you.

+View all Notice, FAQ, Q&A >>
Qdelivery Service Voucher [Value S$ 10] for Global Delivery ( Overseas )
Qdelivery Service Voucher [Value S$ 10] for Global Delivery ( Overseas )
Item Q&A
  • Question : transit time going to IndonesiaJul 02, 2018

  • Question : Inquiry for the item from men****Jun 29, 2018

  • Question : Inquiry for the item from jac****May 30, 2018

    Hi, how do we this. I’m planing to send some items to Korea. Estimated 2kg, which is about $45, so if I purchase $10 ticket, I still need pay $35?

    Answer : [Re] Inquiry for the item from jac****

    Hi,

    Yes you need to pay rest of money.

    Thank you.

    Question : [Re] Inquiry for the item from jac****

    How long does it take to ship to Korea?

    Answer : [Re] Inquiry for the item from jac****

    Hi,

    It take 5~7 days.

    thank you.

    Question : [Re] Inquiry for the item from jac****

    Thank you, how do I send the tracking to the receipent

    Answer : [Re] Inquiry for the item from jac****

    Hi,

    You can track and trace with pickup number.
    Once you create order you may get pickup number.

    Thank you.

    Question : [Re] Inquiry for the item from jac****

    Hi, parcel was pick up from Singapore in 4 June, how Long does it take to arrive the receipant in Korea?

    Answer : [Re] Inquiry for the item from jac****

    Hi,

    Please give us pickup number to check.

    Thank you.

    Question : [Re] Inquiry for the item from jac****

    C250534SGKR

    Answer : [Re] Inquiry for the item from jac****

    Hi,

    As we check, it has been arrived today to recipient.

    Thank you.

    Question : [Re] Inquiry for the item from jac****

    Meaning the recipient has receive? But they said they didn’t receive yet?

    Answer : [Re] Inquiry for the item from jac****

    It's been delivered today morning.

  • Question : Inquiry related delivery from sab****Jun 09, 2018

    hi, would like to ask that I have a friend in korea might send a parcel to me and I want to use qdelivery for shipping instead of ems, may I know what are the requirement? Read some reviews that I need to print out the sticky label my own? And my Friend going to send me t shirts probably and wondering if pack with courier bags is it acceptable? And do the driver pick the parcel up at the sender address in korea?

    Answer : [Re] Inquiry related delivery from sab****

    Hi,

    The shipper can just print out with A4 paper and paste on the parcel.
    The shipper could use polymailer. But we do not provide any pickup service in Korea.

    Thank you.

    Question : [Re] Inquiry related delivery from sab****

    so may I know if I need to send the parcel from korea to Singapore, how to I find the qdelivery in korea?

    Answer : [Re] Inquiry related delivery from sab****

    Hi,

    As we check there's no service from KR to SG.
    This service is only for the shipment from Singapore.

    Thank you.

    Question : [Re] Inquiry related delivery from sab****

    But however I can see that qdelivery is available from korea to Singapore?

    Answer : [Re] Inquiry related delivery from sab****

    This is the service I saw under qdelivery

    Question : [Re] Inquiry related delivery from sab****

    Hi,

    We hope the shipper to call to "02-2620-1100" from Korea.

    Thank you.

  • Question : Inquiry for the item from Sas****May 10, 2018

    How long does it take to ship from Singapore to Malaysia? Is it shipped by Singpost or courier company?

    Answer : [Re] Inquiry for the item from Sas****

    Hi,

    It will be shipped by Singpost normally.
    Normally it takes 1~2 weeks.

    Thank you.

+View all Notice, FAQ, Q&A >>
Qdelivery Service Voucher [Value S$ 7.5 / Up to 10 kg] Only for Local Delivery (Singapore)
Qdelivery Service Voucher [Value S$ 7.5 / Up to 10 kg] Only for Local Delivery (Singapore)
Item Q&A
  • Question : Inquiry related delivery from Teo****Jun 25, 2018

  • Question : Delivery size calculationJun 19, 2018

    I intend to use your service. The box size is L44, W32 and H12cm. Total is 88cm. The wieight is about 6 kg. May I
    know is it correct way to calculate the total size of 88cm. Do i need to have a cardboard box since the stuff in kept
    inside a card plastic casing? Please advice?

    Answer : [Re] Delivery size calculation

    Hi,

    Size 88cm is just a normal parcel.
    Please pack item with box. If the item is not packed properly, our driver could reject to collect.

    Thank you.

  • Question : Inquiry for the item from kar****Jun 17, 2018

    I do not have printer.
    Can I just write on the envelop abt Label details ?

    Answer : [Re] Inquiry for the item from kar****

    Hi,

    Please print label and paste on the parcel.
    Unless, it may lead pickup failure.

    Thank you.

  • Question : Inquiry for the item from era****Jun 11, 2018

  • Question : Inquiry related delivery from era****Jun 09, 2018

    Hi, after placed order only I noticed that we have to print the label. Kindly advise shall I cancel the order if I do not have a printer to print the label? The delivery is on Monday hence I appreciate if you can kindly advise ASAP. Thanks.

    Answer : [Re] Inquiry related delivery from era****

    Hi,

    The order has been cancelled.

    Thank you.

    Question : [Re] Inquiry related delivery from era****

    I have printed the voucher.

    Answer : [Re] Inquiry related delivery from era****

    I mean the label.

    Question : [Re] Inquiry related delivery from era****

    Hi,

    It's been cancelled as per request.
    It's not possible to retrieve the status back.
    You have requested "cancel the order".

    Thank you.

+View all Notice, FAQ, Q&A >>
Qdelivery Service Voucher [Value S$ 22.5 / Up to 30 kg] Only for Local Delivery (Singapore)
Qdelivery Service Voucher [Value S$ 22.5 / Up to 30 kg] Only for Local Delivery (Singapore)
Item Q&A
  • Question : Inquiry for the item from nws****May 11, 2018

    Hi which voucher should I choose for delivery of a packed Cot with size is about 116cm wide x 106cm high x 17cm Thick? Thanks

    Answer : [Re] Inquiry for the item from nws****

    Hi,

    For the bulky item which is exceeding 160cm (W+H+L), it is not possible to ship via Qdelivery.

    Thank you.

  • Question : Inquiry for the item from Reg****Oct 21, 2017

    Hi,

    Can I check if pickup only on weekends or weekday after 630pm. Is it still possible to get this service or any other alternative?

    For the box attached.

    Answer : [Re] Inquiry for the item from Reg****

    Hi,

    Our official pickup time is from 9 AM to 9 PM.
    If you need to decide certain time slot, please use our Quick service.

    Thank you.

    Question : [Re] Inquiry for the item from Reg****

    Hi,
    Do you have the quick service link for my item up to 30kg? My item weight abt 20-25kg

    Answer : [Re] Inquiry for the item from Reg****

    Hi,

    Quick service do not support heavy item.

    Thank you.

  • Question : Inquiry related delivery from tin****Mar 24, 2017

Qdelivery Service Voucher [Value S$ 13.5 / Up to 20 kg]  Only for Local Delivery (Singapore)
Qdelivery Service Voucher [Value S$ 13.5 / Up to 20 kg] Only for Local Delivery (Singapore)
Item Q&A
  • Question : Inquiry related delivery from cha****Mar 13, 2018

    hi.. the delivery man said that the item bar code cannot be scanned yesterday when he came for collection. so will he come back to collect the item again today?

    cuz I can't seem to change the delivery date n pick up after tt.

    what should I do?

    my tracking no is C210508SGSG

    Thanks.

    Answer : [Re] Inquiry related delivery from cha****

    Hi,

    We might visit today again.
    To figure the matter in detail, could you send us picture of the label that you printed out(hardcopy)?

    Thank you.

  • Question : Inquiry for the item from sia****Mar 11, 2018

  • Question : Inquiry related delivery from ivy****Mar 06, 2018

  • Question : Double charge qxpress shipping: P730768Jan 01, 2018

    Hi, I failed a pickup on 15 Dec but to my horror, i was double charged with shipping.
    The person who was suppose to pick up my items actually forged my signature. Please assist to check & refund.

    Answer : [Re] Double charge qxpress shipping: P730768

    Hi,

    Please contact 6661 9100.

    Thank you.

  • Question : Inquiry related delivery from tin****Mar 24, 2017

+View all Notice, FAQ, Q&A >>
Qdelivery Service Voucher [Value S$ 14 / Up to 25 kg]  Only for Local Delivery (Singapore)
Qdelivery Service Voucher [Value S$ 14 / Up to 25 kg] Only for Local Delivery (Singapore)
Item Q&A
  • Question : Logistics Quote and InquiryJun 25, 2017

  • Question : Inquiry related delivery from tin****Mar 24, 2017

  • Question : Regarding bulk purchaseSep 29, 2016

Qdelivery Service Voucher [Value S$ 30] for Global Delivery ( Overseas )
Qdelivery Service Voucher [Value S$ 30] for Global Delivery ( Overseas )
Item Q&A
  • Question : Inquiry related delivery from tin****Mar 24, 2017

  • Question : can request pick up in united states and send back to singaporeJan 12, 2017