Q&A board

Available
MON~SUN : 9:00am ~ 7:00pm
Lunch Time: 1:00pm ~ 2:00pm
Public Holidays : Off
Q & A Lists
Item Question & Answer
Qdelivery Service Voucher [Value S$ 4.5 / Up to 5.0 kg]  Only for Local Delivery (Singapore)
Qdelivery Service Voucher [Value S$ 4.5 / Up to 5.0 kg] Only for Local Delivery (Singapore)
Item Q&A
  • Question : Inquiry for the item from 237****Nov 14, 2018

    i could not track my items which i bought from a seller
    Pick up number: C354868SGSG

    Answer : [Re] Inquiry for the item from 237****

    As we check the pickup date is today.
    Please arrange shipping with the sender correctly to make them to ship out.

  • Question : Inquiry related delivery from adh****Nov 13, 2018

    My pickup was indicates as failed. Remarks indicated label. What will happen to my package?

    Answer : [Re] Inquiry related delivery from adh****

    C354654sgsg

    Question : [Re] Inquiry related delivery from adh****

    Your parcel is not ready ship out from the sender.
    We will visit again today.

  • Question : Inquiry related delivery from wee****Sep 05, 2018

  • Question : Inquiry related delivery from est****Nov 08, 2018

    Hello Qdelivery,

    I would like to know if i've arranged for Qdelivery service for tomorrow pick up, when will the parcel be deliver to the recipient?

    Awaiting for your soonest reply.

    Thank you,
    Esther Tan

    Answer : [Re] Inquiry related delivery from est****

    Please request delivery from following URL.
    https://www.qoo10.sg/gmkt.inc/Order/ClickAndDelivery.aspx?tabid=order
    Normally we try to deliver on the next day from the pickup.
    But this service is not time guaranteed service.
    If you need to deliver on exact date, please use our Quick service.

  • Question : Inquiry related delivery from est****Nov 08, 2018

    Hello Qdelivery,

    I would like to know if i've arranged for Qdelivery service for tomorrow pick up, when will the parcel be deliver to the recipient?

    Awaiting for your soonest reply.

    Thank you,
    Esther Tan

    Answer : [Re] Inquiry related delivery from est****

    Please request delivery from following URL.
    https://www.qoo10.sg/gmkt.inc/Order/ClickAndDelivery.aspx?tabid=order
    Normally we try to deliver on the next day from the pickup.
    But this service is not time guaranteed service.
    If you need to deliver on exact date, please use our Quick service.

+View all Notice, FAQ, Q&A >>
Qdelivery Service Voucher [Value S$ 10] for Global Delivery ( Overseas )
Qdelivery Service Voucher [Value S$ 10] for Global Delivery ( Overseas )
Item Q&A
  • Question : Inquiry related delivery from 233****Nov 12, 2018

  • Question : Pick Up Date and TimeNov 09, 2018

    Is that possible for me to arrange pick up on Saturday or arrange to collect on weekday after 7pm?

    Answer : [Re] Pick Up Date and Time

    You can request pickup on Saturday.
    But, it is not possible to select certain time for pickup.

    Question : [Re] Pick Up Date and Time

    Hi, how to request pickup on Saturday? Please guide me. Thank you.

    Answer : [Re] Pick Up Date and Time

    Hi, how to request pickup on Saturday? Please guide me. Thank you.

    Question : [Re] Pick Up Date and Time

    Please request delivery from follow URL.
    You may choose the date.

    https://www.qoo10.sg/gmkt.inc/Order/ClickAndDelivery.aspx?tabid=order

  • Question : Inquiry related delivery from fan****Nov 08, 2018

    Hi, how long does it take to reach Ipoh from Singapore? Will there be a box provided for my item? And can I send food into Ipoh?

    Answer : [Re] Inquiry related delivery from fan****

    It normally take 1~2 weeks.
    We do not recommend to ship perishable item.
    And we do not provide any packing materials.

    Question : [Re] Inquiry related delivery from fan****

    Okay thanks

    Answer : [Re] Inquiry related delivery from fan****

    Hi just to check with you, you will come over to my house to collect my item right?

    Question : [Re] Inquiry related delivery from fan****

    Have you request delivery from Qoo10 website?
    If you have completed the delivery request, we may visit on the date that you choose.

  • Question : Inquiry for the item from won****Nov 08, 2018

    Retail price $25 slash to $10 meaning it is $25 worth value and i pay $10 ??

    Answer : [Re] Inquiry for the item from won****

    No. The voucher value $ 10. It is not $25 voucher.

  • Question : ShippingNov 01, 2018

    Hi, how long is shipping to USA?

    Answer : [Re] Shipping

    It normally takes 3 weeks.

+View all Notice, FAQ, Q&A >>
Qdelivery Service Voucher [Value S$ 7.5 / Up to 10 kg] Only for Local Delivery (Singapore)
Qdelivery Service Voucher [Value S$ 7.5 / Up to 10 kg] Only for Local Delivery (Singapore)
Item Q&A
  • Question : Inquiry for the item from bah****Nov 08, 2018

    Hi, I’d like to check on the procedure of using the qdelivery service. May I know what should I prepare before the delivery man arrive? Thank you.

    Answer : [Re] Inquiry for the item from bah****

    You should pack item neatly and please write pickup number on the parcel.

    Question : [Re] Inquiry for the item from bah****

    Thanks! If say I put up the request today, when will you be coming over to pick it up from me? Thanks.

    Answer : [Re] Inquiry for the item from bah****

    You may choose pickup date.
    We will pick the parcel up on that date.

    Question : [Re] Inquiry for the item from bah****

    Pickup number is it the e-ticket code?

    Answer : [Re] Inquiry for the item from bah****

    No.

    Please request delivery from following URL.

    https://www.qoo10.sg/gmkt.inc/Order/ClickAndDelivery.aspx?tabid=order

  • Question : Inquiry from jen****Nov 06, 2018

    hi there.. can i check as i have about 5 bags of items which i had pack in an individual big packing bags but i wish to put all in one carton box.

    do you provide carton box?

    Answer : [Re] Inquiry from jen****

    We do not provide any packing material.

    Question : [Re] Inquiry from jen****

    so i would have to do the packing myself?

    Answer : [Re] Inquiry from jen****

    Yes.

  • Question : Inquiry for the item from yan****Sep 21, 2018

    Hi do I need to print the pickup bar code? The delivery pickup person say new rules need to print from now on

    Answer : [Re] Inquiry for the item from yan****

    Hi,

    For the standard Qdelivery service, you can just write the pickup number on the parcel.

    Thank you.

    Question : [Re] Inquiry for the item from yan****

    Hi
    I just gotten pickup request but why does driver insist need to print Bar code?
    Qxpress says need to print
    So do we need to print or not?
    Pickup c347979sgsg

    Answer : [Re] Inquiry for the item from yan****

    As we check pickup has been completed on 5th.

    Question : [Re] Inquiry for the item from yan****

    Thanks, for future do we have to print the label before driver come?

    Answer : [Re] Inquiry for the item from yan****

    You may just write the pickup number on the parcel.

  • Question : Inquiry for the item from Ber****Nov 06, 2018

    hi

    if total weight and size of the item is less then 160cm and less then 7.5kg but there is a total of 3 ctn will it be consider as 1 delivery or 3 delivery?

    Answer : [Re] Inquiry for the item from Ber****

    Each box will be considered as a 1 delivery.
    You should request 3 deliveries to ship out all 3 cartons.

  • Question : Cancellation of Order no: 276665528Nov 01, 2018

    Kindly cancel this order and refund

    Answer : [Re] Cancellation of Order no: 276665528

    regardsing cancellation

    Question : [Re] Cancellation of Order no: 276665528

    It's been cancelled.

+View all Notice, FAQ, Q&A >>
Qx Quick Service Voucher            [ Value S$ 9.99 / Up to 20 kg] Only for Local Delivery (Singapor
Qx Quick Service Voucher [ Value S$ 9.99 / Up to 20 kg] Only for Local Delivery (Singapor
Item Q&A
  • Question : Inquiry related delivery from tan****Nov 11, 2018

  • Question : Inquiry for the item from rac****Oct 13, 2018

    Arranged for pickup at 2pm, delivery 4pm to 6pm. Now almost 5pm but still no sight of driver. Pickup office closing at 5pm.. called yr office but was informed by voicemail that no customer service today!!!!

    Answer : [Re] Inquiry for the item from rac****

    Delivered case

  • Question : Inquiry related delivery from mil****Sep 24, 2018

    Hi do u deliver cakes? Is there any way to indicate to driver so that care can be taken?

    Answer : [Re] Inquiry related delivery from mil****

    Hi,

    We deliver the cake but packing have to be taken care from the shipper.
    We do not take responsibility on any damage by shaken during the delivery.

    Thank you.

  • Question : DeliverySep 11, 2018

    Hi,

    I received below message which mention the actual weight of the parcel over the weight that I selected. Do you have any prof to show?
    Because I can confirm the weight I choose is correct. The parcel cannot be more than 1kg, thanks.

    Hi~

    Qxpress measured the weight of your item.
    The Item's weight is exceeded your payment fare.
    The item is pending in the distribution center.

    Please pay an additional charge.
    The item will be sent when you finish the payment.

    Pickup No : C304074SGMY
    Order No. : 272841427

    Weight Information.

    Customer selected weight : 0.75 kg
    Qxpress real-measure weight : 1.74 kg
    Customer weight Over 0.99 kg
    ---------------------------------------------

    Payment Information.

    Customer’s payment amount : $6.66
    Qdelivery Real-measure amount : $13.04
    ---------------------------------------------

    >Additional Charges : $6.38

    Answer : [Re] Delivery

    Hi,

    For your case, volume weight has been applied as the item size is quite bulky.
    For the detail information, please call to 6661 9100.

    Thank you.

  • Question : Inquiry related delivery from adh****Sep 03, 2018

    Hi, do you do delivery for food items?

    Answer : [Re] Inquiry related delivery from adh****

    Hi,

    Yes we delivery food but the item have to be neatly packed from the shipper.

    Thank you.

+View all Notice, FAQ, Q&A >>
Qdelivery Service Voucher [Value S$ 5.0] for Global Delivery ( Overseas )
Qdelivery Service Voucher [Value S$ 5.0] for Global Delivery ( Overseas )
Item Q&A
  • Question : Importing smartphones from Singapore to MalaysiaNov 11, 2018

  • Question : Inquiry for the item from myn****Nov 01, 2018

    Hi

    If I want to send from Singapore to malaysia, how do i do it? Where do I get the sticker that's on the parcel like I always recieved?

    Answer : [Re] Inquiry for the item from myn****

    Please request delivery from following URL.
    https://www.qoo10.sg/gmkt.inc/Order/ClickAndDelivery.aspx?tabid=order

  • Question : Inquiry related delivery from zen****Oct 09, 2018

    Hi fork sg to KL usually how long ? Can deliver to office ?

    Answer : [Re] Inquiry related delivery from zen****

    Hi, Around 1 week time.

    Question : [Re] Inquiry related delivery from zen****

    What about japan ? How Much is japan shipping

    Answer : [Re] Inquiry related delivery from zen****

    Please check following URL.

    https://www.qoo10.sg/gmkt.inc/Order/ClickAndDelivery.aspx?tabid=main

    Question : [Re] Inquiry related delivery from zen****

    Link can not open

    Answer : [Re] Inquiry related delivery from zen****

    As we check it is able to open.
    Please try again.

  • Question : Inquiry for the item from rev****Oct 16, 2018

    Hi, able to pick up from Indonesia and ship to sg?
    Thanks in advance

    Answer : [Re] Inquiry for the item from rev****

    It's not possible.

  • Question : Inquiry related delivery from bin****Oct 15, 2018

    Hi, if brought the above voucher ($5.00) and wan to send to Guangzhou does it include freight charges and must it be place in the box? Someone will collect and sent on behalf?

    Thank you.

    Answer : [Re] Inquiry related delivery from bin****

    If the shipping charge is higher than voucher, you should pay extra.
    Parcel have to be packed in box or polymailer.
    We will collect the item.

+View all Notice, FAQ, Q&A >>
Qdelivery Service Voucher [Value S$ 22.5 / Up to 30 kg] Only for Local Delivery (Singapore)
Qdelivery Service Voucher [Value S$ 22.5 / Up to 30 kg] Only for Local Delivery (Singapore)
Item Q&A
  • Question : Cart no. 122711177Nov 04, 2018

    Hi - Bought quite a lot of times but bought wrongly this time due to same pricing.

    Wanted to get 5x $4.50 but bought a 1x $22.50 instead.
    Can assist to change the voucher to 5x $4.50 internally instead?

    Thanks.

    Answer : [Re] Cart no. 122711177

    It's not possible to change.
    We will cancel your order 1st.

  • Question : Inquiry for the item from nws****May 11, 2018

    Hi which voucher should I choose for delivery of a packed Cot with size is about 116cm wide x 106cm high x 17cm Thick? Thanks

    Answer : [Re] Inquiry for the item from nws****

    Hi,

    For the bulky item which is exceeding 160cm (W+H+L), it is not possible to ship via Qdelivery.

    Thank you.

  • Question : Inquiry for the item from Reg****Oct 21, 2017

    Hi,

    Can I check if pickup only on weekends or weekday after 630pm. Is it still possible to get this service or any other alternative?

    For the box attached.

    Answer : [Re] Inquiry for the item from Reg****

    Hi,

    Our official pickup time is from 9 AM to 9 PM.
    If you need to decide certain time slot, please use our Quick service.

    Thank you.

    Question : [Re] Inquiry for the item from Reg****

    Hi,
    Do you have the quick service link for my item up to 30kg? My item weight abt 20-25kg

    Answer : [Re] Inquiry for the item from Reg****

    Hi,

    Quick service do not support heavy item.

    Thank you.

  • Question : Inquiry related delivery from tin****Mar 24, 2017

[Qxpress] Qdelivery Door to Door Service. Now Open for Consumers.Only for Local Delivery (Singapore)
[Qxpress] Qdelivery Door to Door Service. Now Open for Consumers.Only for Local Delivery (Singapore)
Item Q&A
  • Question : Status indicated parcel was delivered but recipient claimed non receiptNov 01, 2018

    Hi, my parcel (Request no. C343276SGSG) was picked up on 30th Oct for local delivery. The status indicated that parcel was delivered on 1st Nov. However, the recipient claim that parcel was not delivered. I tried to track the parcel online but your system appears to be down. The screen is completely blank.
    Please track the whereabouts of the parcel. Thank you.

    Answer : [Re] Status indicated parcel was delivered but recipient claimed non receipt

    Please track who signed for the parcel. My recipient is upset that I didn't deliver on time. The standard delivery time in the past is the next working day after pick up. In this case, it took 2 days and the parcel appears to have gone missing.

    Question : [Re] Status indicated parcel was delivered but recipient claimed non receipt

    C343276SGSG
    Pickup has been done on 30th and delivery has been delivered on 31st.
    For the detail information, please call to 6661 9100.

  • Question : Status wrong addressOct 26, 2018

  • Question : Inquiry related delivery from mdu****Oct 28, 2018

    I have 3 pick ups that we marked as failed, what will happen to that? No phonr call whatsoever. By monday i will work and the pick up address will be different. How can i modify the pick up address

    Answer : [Re] Inquiry related delivery from mdu****

    What is the pickup number for those?

  • Question : Lost Parcel StatusOct 09, 2018

    Hi QXPRESS,
    I am writing to you with regards to order 272275193 ORDER NUMBER.
    It has been over 1 month since the day of the picking up of my parcel to China. Your last reply to me is that it is due to the customs delay and theres nothing you can do about it.
    -Does it mean that the parcel is lost?
    -How long more do i have to wait?
    -I understand that you have outsourced this delivery to singapore post. As you have engaged them directly from your company, you should at least check with them what is the status of the parcel.(I would have engaged singpost myself if i have known that you will re-direct this to them to do the job)
    -PLease let me know the status of the parcel.
    Its been too long.

    Answer : [Re] Lost Parcel Status

    Hi,

    The recipient need to check directly with China post.
    Please guide the recipient to contact China post with "RX114199726SG".

    Thank you.

  • Question : Why my delivery marked as Pickup FailedOct 09, 2018

    Hi, I am supposed to have a QDelivery that will pickup from my house and deliver. However, the pickup is marked as failed now. No phone call, no bell rang. Please help
    Pickup number: C327174SGSG
    Order number : 277895833

    Answer : [Re] Why my delivery marked as Pickup Failed

    Hi,

    We will visit today once again.

    Thank you.

+View all Notice, FAQ, Q&A >>
Qdelivery Service Voucher [Value S$ 30] for Global Delivery ( Overseas )
Qdelivery Service Voucher [Value S$ 30] for Global Delivery ( Overseas )
Item Q&A
  • Question : Inquiry for the item from mic****Oct 12, 2018

    Hi how does this oversea delivery voucher work?
    Can deliver to Malaysia Pahang Bentong?

    Answer : [Re] Inquiry for the item from mic****

    Hi,

    Can ship out.
    Voucher is just a payment method.
    You can request delivery without voucher also.

  • Question : delivery to indonesiaOct 05, 2018

    Hi do you do delivery to Indonesia JAwa Timur ?

    Answer : [Re] delivery to indonesia

    Hi,

    We pass the parcel to local delivery company.

    Thank you.

  • Question : Inquiry related delivery from yeo****Aug 03, 2018

    , when i tried to arrange return parcel from SG to Qoo10 selller in Korea via Qxpress:
    1. attached message on address is prompted. Shipping unabke to proceed.
    Seller advise address is correct.
    2. attached PCC code requested from you store. Seller adviae ni PCC cose available.

    Please advise how to handle above issue

    Answer : [Re] Inquiry related delivery from yeo****

    Hi,

    For the PCC code, you need to check with seller.
    PCC is issued by Korean customs office to recipient.

    For the address matter, you should check with Qoo10.

    Thank you.

  • Question : Inquiry related delivery from tin****Mar 24, 2017

  • Question : can request pick up in united states and send back to singaporeJan 12, 2017

Qdelivery Service Voucher [Value S$ 50] for Global Delivery ( Overseas )
Qdelivery Service Voucher [Value S$ 50] for Global Delivery ( Overseas )
Item Q&A
  • Question : Inquiry for the item from pay****Oct 03, 2018

    Hi.. what is the price to send to Volos, Greece? And how long does it take?

    Answer : [Re] Inquiry for the item from pay****

    Hi,

    We do not ship to Greece.

    Thank you.

  • Question : Inquiry for the item from pat****Sep 24, 2018

    What are the rates for shipping to switzerland (~3kg) and how long does it take?

    Answer : [Re] Inquiry for the item from pat****

    Hi,

    We do not ship to Switzerland.

    Thank you.

  • Question : VoucherSep 06, 2018

    hi i dont quite understand the voucher.
    why do i need to buy voucher if there is no added value ?
    example if the $50 voucher is worth $60, then it makes sense.
    in this case ... a $50 voucher is a $50 voucher.
    unless you say that there is no other payment method other than the voucher.
    i can go into the website ... key in all the shipping info ... get the quote and pay by all other payment methods.
    i m trying it now.

    Answer : [Re] Voucher

    Hi,

    The voucher value is how much you pay.

    Thank you.

  • Question : how many days from singapore to Shenzhen, ChinaSep 06, 2018

    hi,

    how many days will it take to arrive in Shenzhen from date of pickup in singapore ?

    Answer : [Re] how many days from singapore to Shenzhen, China

    Hi,

    It normally take 2~3 weeks.

    Thank you.

  • Question : Inquiry related delivery from tca****Sep 02, 2018

    Hi, how long does it take to deliver to Vancouver, Canada?

    Answer : [Re] Inquiry related delivery from tca****

    Hi,

    It might take 2~3 weeks.

    Thank you.

+View all Notice, FAQ, Q&A >>
Qdelivery Service Voucher [Value S$ 18.5 / Up to 25 kg]  Only for Local Delivery (Singapore)
Qdelivery Service Voucher [Value S$ 18.5 / Up to 25 kg] Only for Local Delivery (Singapore)
Item Q&A
  • Question : delivery?Sep 18, 2018

    hi

    tracking SGP137338318

    will it be delivered today or tomorrow?

    Answer : [Re] delivery?

    Hi,

    It's out for delivery now.
    You may receive today or tomorrow.

    Thank you.

  • Question : Logistics Quote and InquiryJun 25, 2017

  • Question : Inquiry related delivery from tin****Mar 24, 2017

  • Question : Regarding bulk purchaseSep 29, 2016

[Qxpress] Qx Quick Delivery. Only for Local Delivery (Singapore)
[Qxpress] Qx Quick Delivery. Only for Local Delivery (Singapore)
Item Q&A
  • Question : Inquiry related delivery from ric****Aug 30, 2018

    Hi, for quick delivery, the max weight is it 20 kg? Thanks!

    Answer : [Re] Inquiry related delivery from ric****

    Hi,

    Yes.

    Thank you.

    Question : [Re] Inquiry related delivery from ric****

    Do I need to print label too for express delivery?

    Answer : [Re] Inquiry related delivery from ric****

    Hi,

    For the Quick delivery, you should print label and attach it on the parcel.

    Thank you.

  • Question : Inquiry related delivery from nin****Aug 30, 2018

  • Question : Inquiry for the item from fid****Jul 10, 2018

    Hello! I am writing with regards to my order C267456SGSG. It shows delivery failed. May I check if it will be attempted again? I have mentioned in my order for courier to call recipient prior to delivery but recipient didn't receive any call yeaterday when they attempted a delivery. Please advise. Thank you.

    Answer : [Re] Inquiry for the item from fid****

    Hi,

    Please guide recipient to call to 6661 9100 to arrange delivery.
    As we have tried 3 rimes already, the recipient need to arrange directly with us.

    Thank you.

  • Question : Shipping to Belfast (Northern Ireland)Jun 20, 2018

    Do you ship parcel to Belfast? How long does it take?

    Answer : [Re] Shipping to Belfast (Northern Ireland)

    Hi,

    We ship to UK but it might take 2~3 weeks.
    If UK post is delivering to Belfast, the delivery should be possible.

    Thank you.

  • Question : Inquiry related delivery from jul****Sep 11, 2017

    Hi, how do I request for redelivery for a failed delivery attempt via this quick delivery?

    Answer : [Re] Inquiry related delivery from jul****

    Hi,

    It's been delivered now.

    Sorry for the inconveniences.

    Thank you.

+View all Notice, FAQ, Q&A >>
Qdelivery Service Voucher [Value S$ 13.5 / Up to 20 kg]  Only for Local Delivery (Singapore)
Qdelivery Service Voucher [Value S$ 13.5 / Up to 20 kg] Only for Local Delivery (Singapore)
Item Q&A
  • Question : Inquiry for the item from tin****Aug 12, 2018

  • Question : Inquiry related delivery from cha****Mar 13, 2018

    hi.. the delivery man said that the item bar code cannot be scanned yesterday when he came for collection. so will he come back to collect the item again today?

    cuz I can't seem to change the delivery date n pick up after tt.

    what should I do?

    my tracking no is C210508SGSG

    Thanks.

    Answer : [Re] Inquiry related delivery from cha****

    Hi,

    We might visit today again.
    To figure the matter in detail, could you send us picture of the label that you printed out(hardcopy)?

    Thank you.

  • Question : Inquiry for the item from sia****Mar 11, 2018

  • Question : Inquiry related delivery from ivy****Mar 06, 2018

  • Question : Double charge qxpress shipping: P730768Jan 01, 2018

    Hi, I failed a pickup on 15 Dec but to my horror, i was double charged with shipping.
    The person who was suppose to pick up my items actually forged my signature. Please assist to check & refund.

    Answer : [Re] Double charge qxpress shipping: P730768

    Hi,

    Please contact 6661 9100.

    Thank you.

+View all Notice, FAQ, Q&A >>
Qdelivery Service Voucher [Value S$ 9 / Up to 15 kg]  Only for Local Delivery (Singapore)
Qdelivery Service Voucher [Value S$ 9 / Up to 15 kg] Only for Local Delivery (Singapore)
Item Q&A
  • Question : Do you sent frozen package items?Jul 07, 2018

    Do you sent frozen package items?
    What are the requirements to use your service.
    I noted that the labels must be printed. Any requirements like the size or must use special shipping sheet etc?

    Answer : [Re] Do you sent frozen package items?

    Hi,

    We just provide 2 hour delivery service.
    If you include refrigerant, it should be fine.

    Thank you.

  • Question : I cancelled the pick up b4 yr ppl came and pick up and was being chargedApr 09, 2018

    I cancelled the pick up b4 yr ppl came and pick up and was being charged.
    As in my vchr is just gone like that.

    I was just trying to change the amount only.

    Felt it wasnt fair at all.

    This happens not once but twice.

    Answer : [Re] I cancelled the pick up b4 yr ppl came and pick up and was being charged

    Hi,

    Please let us know the pickup number you mention about.

    Thank you.

    Question : [Re] I cancelled the pick up b4 yr ppl came and pick up and was being charged

    Omg. I can't recall already

    Answer : [Re] I cancelled the pick up b4 yr ppl came and pick up and was being charged

    Hi,

    The voucher is operated by Qoo10.
    Please check detail with Qoo10 directly.
    We are just a merchant using their platform.

    Thank you.

    Question : [Re] I cancelled the pick up b4 yr ppl came and pick up and was being charged

    Ya but if we cancel b4 the pick up, shd I b charges?

    Answer : [Re] I cancelled the pick up b4 yr ppl came and pick up and was being charged

    Hi,

    Please check with Qoo10 directly.

    Thank you.

  • Question : Inquiry related delivery from ahc****Jun 15, 2018

    Hi i dont have a printer at home. Can i just write the pickup number on e box?

    Answer : [Re] Inquiry related delivery from ahc****

    Hi,

    It may cause pickup failure.

    Thank you.

  • Question : Inquiry for the item from kak****Apr 08, 2018

    L28+B28+H98=154cm, 13.5kg, can use this voucher?

    Answer : [Re] Inquiry for the item from kak****

    Hi,

    It's not possible.
    For the Quick delivery, sum of each length(L+H+W) have to be smaller than 100cm.

    Thank you.

  • Question : Inquiry for the item from tml****Feb 01, 2018

    Can chinese new year home made biscuits be delivered locally? Please check.

    Answer : [Re] Inquiry for the item from tml****

    Hi,

    If it is not perishable under normal outside temperature, it should be possible.
    But please make sure to pack the item neatly.
    We do not take responsibility on any damages.

    Thank you.

+View all Notice, FAQ, Q&A >>