Q&A board

Q & A Lists
Item Question & Answer
AQUAEL ASAP FILTER
AQUAEL ASAP FILTER
Item Q&A
AQUAEL UNIFILTER UV
AQUAEL UNIFILTER UV
Item Q&A
Azoo Turtle Eyedrops 20ML
Azoo Turtle Eyedrops 20ML
Item Q&A
API Freshwater Master Test Kit
API Freshwater Master Test Kit
Item Q&A
  • Question : Inquiry for the item from min****Jul 31, 2019

  • Question : Inquiry for the item from sea****Jun 03, 2019

    hi what are the expiry date for all the different test?

    Answer : [Re] Inquiry for the item from sea****

    .

    Question : [Re] Inquiry for the item from sea****

    Any update?

    Answer : [Re] Inquiry for the item from sea****

    On Qpost : Hi, we sorry about that no ready stock now

    Question : [Re] Inquiry for the item from sea****

    I bought from another shop already thanks

    Answer : [Re] Inquiry for the item from sea****

    :)

MICROBE-LIFT Nite-Out II Nitrifying Bacteria
MICROBE-LIFT Nite-Out II Nitrifying Bacteria
Item Q&A
  • Question : Inquiry for the item from dus****Jun 06, 2019

    Hi, I received my order no. 297111972 this morning. The item is different from your listing. Is it the correct item? Kindly clarify. Thank you.

    Answer : [Re] Inquiry for the item from dus****

    Photo of item received

    Question : [Re] Inquiry for the item from dus****

    .

Azoo Turtle Anti-Fungus Treater 20ML
Azoo Turtle Anti-Fungus Treater 20ML
Item Q&A
AZOO GROWTH PLUS KOI FOOD(L) 6MM 5KG
AZOO GROWTH PLUS KOI FOOD(L) 6MM 5KG
Item Q&A
AZOO GOLDFISH ULTRA COLOR from Rainbow
AZOO GOLDFISH ULTRA COLOR from Rainbow
Item Q&A
AZOO GROWTH PLUS KOI FOOD(S) 3MM 1KG
AZOO GROWTH PLUS KOI FOOD(S) 3MM 1KG
Item Q&A
  • Question : Inquiry related cancel and refund from smi****May 16, 2019

    Hi seller, my order no. 295783563. What you have sent me is TOTALLY UNACCEPTABLE! I have ORDERED 8 PACKETS OF 1KG 3MM PELLETS that are small/medium size and you have SENT 1 PACKET 5KG 6MM PELLETS (large) & 3 SMALL PACKETS OF FISH FOOD OF TRANSPARENT PACKAGING, NO BRAND OR ANYTHING. There are 4 problems with this. Firstly, you should have sent me what I have ordered. Secondly, my fish are small and will choke on the large pellets. Thirdly, the packet is too large and can not fit into my cabinet. Lastly, you have sent me transparent packets of no brand or anything. Please resend my items OR come down to exchange to what I have ordered OR refund me and come down to collect.

    Answer : [Re] Inquiry related cancel and refund from smi****

    Hi refunded

SERA Super Carbon 250G
SERA Super Carbon 250G
Item Q&A
Azoo 9in1 Small Turtle Sticks
Azoo 9in1 Small Turtle Sticks
Item Q&A
AZOO 9 IN 1 AROWANA STICKS
AZOO 9 IN 1 AROWANA STICKS
Item Q&A
Aquarium Starter Kit- RS600 Sera/Azoo Package
Aquarium Starter Kit- RS600 Sera/Azoo Package
Item Q&A
  • Question : Inquiry for the item from 245****Dec 22, 2018

    Hi Seller,

    Please advise the material of the cabinet.

    Answer : [Re] Inquiry for the item from 245****

    Hi it is made out of wood

    Question : [Re] Inquiry for the item from 245****

    Noted. Does the stand alone order includes the cabinet.

    Answer : [Re] Inquiry for the item from 245****

    Yes it does include a cabinet. Do note that we currently only have 1 set of white in stock. black is out of stock at the moment

    Question : [Re] Inquiry for the item from 245****

    Noted.

AQUAEL HEXA SET LT
AQUAEL HEXA SET LT
Item Q&A
  • Question : Inquiry for the item from JAM****Dec 06, 2018

    how much does the filter basket costs, if they need to be regularly replace, that is?

    Answer : [Re] Inquiry for the item from JAM****

    Hi there, you do not need to replace the entire basket, however it is advisable to replace the filter sponge inside annually to maintain effective filtration.

All in One Aquarium Kit - DQ230
All in One Aquarium Kit - DQ230
Item Q&A
  • Question : Inquiry for the item from JAM****Dec 06, 2018

    Hi,

    Size is 24x16x28 cm ---- that is quite a large tank, why is there question about the number or size of fishes?

    Should be able to house 5 smaill to medium size goldfishes, no???

    James

    Answer : [Re] Inquiry for the item from JAM****

    It is not advisable to place goldfishes as they have high bio-load and the filter will not be able to handle it. An ideal number of fish would be 5-10 small cardinal tetras for reference. Measurements are of the entire tank however the capacity is approx 6.5l due to thickness of the tank + plastic housing on top.

  • Question : Inquiry for the item from yan****Dec 01, 2018

    Since the dimensions are pretty small, what kind and how many fishes can it house comfortably?

    Answer : [Re] Inquiry for the item from yan****

    Yes it's an all in one set with water pump, top filter and led light. All you need is to set up your water and you're good to go! As for sizing, this will be ideal for up to 6-8 tetras or a single betta fish. For small fishes smaller than 5cm approximately 1-3 will be a good size

  • Question : Inquiry for the item from yan****Dec 01, 2018

    Is the water pump included?

    What, precisely are included?

    Answer : [Re] Inquiry for the item from yan****

    Do check out the daily deal for this item, thank you!

AZOO TURTLE NUTRI STICK
AZOO TURTLE NUTRI STICK
Item Q&A
  • Question : Inquiry for the item from tas****Nov 16, 2018

    Hi, do you have stock for turtle nutri stick 330 ML?

    Answer : [Re] Inquiry for the item from tas****

    Hi there, we do have stock for our Turtle Nutri Stick 380g as there is no 330g available in the market.

SERA Raffy Royal 1000ML
SERA Raffy Royal 1000ML
Item Q&A
  • Question : Inquiry for the item from Mel****Nov 15, 2018

    Hi. Do u have sera raffy p (staple food) in shop? Tk u

    Answer : [Re] Inquiry for the item from Mel****

    Hi there, we do have Raffy P in our shop. Only 100ml and 250ml available. Thank you!

OTTO Aqua Safety
OTTO Aqua Safety
Item Q&A
AZOO AROWANA VITAMIN
AZOO AROWANA VITAMIN
Item Q&A
  • Question : Wrong item!Jun 27, 2018

  • Question : Wrong item!Jun 27, 2018

  • Question : Inquiry for the item from ron****Jun 25, 2018

    Please check ur message. I send u message regarding my order. U sent the wrong item. Why send me turtle food?

    Answer : [Re] Inquiry for the item from ron****

    Hello!?????

MICROBE-LIFT ALGAWAY 5.4
MICROBE-LIFT ALGAWAY 5.4
Item Q&A
AQUAEL SMART SHRIMP SET
AQUAEL SMART SHRIMP SET
Item Q&A
AZOO CHLORINE / CHORAMINE REMOVER (120ML250ML500ML)
AZOO CHLORINE / CHORAMINE REMOVER (120ML250ML500ML)
Item Q&A
  • Question : Inquiry for the item from jef****Nov 02, 2017