Q&A board

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Q & A Lists
Item Question & Answer
Ray-Ban Wayfarer Liteforce Polarized - RB4195F 601S9A - Sunglasses
Ray-Ban Wayfarer Liteforce Polarized - RB4195F 601S9A - Sunglasses
Item Q&A
  • Question : Inquiry related delivery from dun****Sep 30, 2019

    Hello, can I self collect? I have sent you multiple private inquiries but there is no reply.

    Please reply me ASAP

    Answer : [Re] Inquiry related delivery from dun****

    Dear Valued Customer,

    Thank you for accepting my call.
    We checked and we noticed that your parcel has been shipped to our courier partner to schedule and deliver with tracking number: SM713700677257712294 You may follow this link for tracking: https://www.urbanfox.asia/courier-tracking/tracking/.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Greg
    Customer Service Officer
    aCommerce SG

Kids Ray-Ban Aviator - RJ9506S 211/7E - Sunglasses
Kids Ray-Ban Aviator - RJ9506S 211/7E - Sunglasses
Item Q&A
  • Question : Inquiry for the item from boa****Jul 18, 2019

    Is this size 52 ? Any in black frame size 52 ?

    Answer : [Re] Inquiry for the item from boa****

    Dear Valued Customer,

    Thank you for your interest in our products. Unfortunately, we don't have black frames in size 52 right now. We checked and we only have prescription glasses but its also not black. You may check it here.

    https://qoo.tn/BUAANT

    We also have kids sunglasses in size 52 but this is purple. Here's the link for that.

    https://qoo.tn/BXBANT

    Again, for the size 52 in plain black frame. We don't have any as of now. Hope you understand.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Nica
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from jol****Nov 09, 2018

    Hi,

    Can we try on the sunglasses at your outlet?
    Thanks.

    Answer : [Re] Inquiry for the item from jol****

    Dear Valued Customer,

    Thank you for taking the time to message us.

    Yes, you can definitely visit our Physical Stores and see the desire glasses and even try it on. Once you are decided on which item to order, kindly please get the exact model name or number so you may order it here on our Ray Ban SG Official Store online.

    Hope this answers your inquiries. Let us know if you have any further concerns. We'd love to hear from you!

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our STORE Official Store and have a nice day!

    Lei
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry for the item from jol****

    Hi,

    I'm keen to bring my kids to try the Rayban aviator sunglasses. Are they polarised lenses?

    Where is the outlet (central/east) or hq to try on kids sunglasses?

    Thanks.

    Answer : [Re] Inquiry for the item from jol****

    Dear Valued Customer,

    Thank you for the interest in purchasing our products.

    We regret to inform you that our Kids Ray-Ban Sunglasses Aviator - RJ9506S 211/7E - size 50 is not polarized. As for our official outlet, kindly please refer to this link for your reference.

    https://www.ray-ban.com/singapore/store-locator

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Ray-Ban SG Official Store and have a nice day!

    Lei
    Customer Service Officer
    aCommerce SG

Ray-Ban - RX5318D 2000 - Glasses
Ray-Ban - RX5318D 2000 - Glasses
Item Q&A
  • Question : Inquiry for the item from san****Jun 15, 2019

    Please give the size info. Is it Matt black.

    Answer : [Re] Inquiry for the item from san****

    Dear Valued Customer,

    Good day. Thank you for interest in purchasing with us. here are the details • Lens Length: 55 • Bridge Size: 16 • Frame Material: Plastic • Frame Color: Black • Lens Color: Clear.

    Hope this answers your inquiries. Should you have further questions, please don't hesitate to reach us. Have a nice day!"

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

Ray-Ban Aviator Large Metal - RB3025 004/51 - Sunglasses
Ray-Ban Aviator Large Metal - RB3025 004/51 - Sunglasses
Item Q&A
  • Question : Inquiry for the item from amr****Jun 13, 2019

    Hi I need to buy this instantly is there a shop I can pay cash and carry?

    Answer : [Re] Inquiry for the item from amr****

    Dear Valued Customer,

    Thank you for your interest in our products. Unfortunately, we don't have a physical store but you may check the nearest Ray-Ban retailer in your area here, https://www.ray-ban.com/singapore/store-locator.

    Hope this helps!

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Nica
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from Lim****Oct 26, 2018

Ray-Ban Sunglasses Aviator Large Metal Ii - RB3026 L2821 - size 62
Ray-Ban Sunglasses Aviator Large Metal Ii - RB3026 L2821 - size 62
Item Q&A
Kids Ray-Ban Sunglasses Aviator - RJ9506S 223/71 - Popular - size 50
Kids Ray-Ban Sunglasses Aviator - RJ9506S 223/71 - Popular - size 50
Item Q&A
  • Question : Inquiry for the item from pra****Mar 16, 2019

    Hi is this product from USA? Or China?

    Answer : [Re] Inquiry for the item from pra****

    Dear Valued Customer,

    Good day. Thank you for taking the time to message us. Please be advised that almost all of our products are made in Italy. However, the Ray-Ban company has grown impressively and started extending factories in China. But please allow us to reassure you that this doesn't make these items any less of quality. All the materials are the same and built in the same machine, just different location. So to answer your question, there are two possible countries where this item is manufactured. It's either Italy or China. Hope this answers your enquiries. Should you have further questions, please don't hesitate to reach us.

    Thank you and have a nice day!

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from k3n****Sep 22, 2018

    Hi, i would like to ask if it's possible to go down to the store and have a look on the glasses and collect on the item on the spot?

    Answer : [Re] Inquiry for the item from k3n****

    Hi! Thank you for your interests in making your purchase with us. Unfortunately we are not affiliated in any physical store and we cannot speak on behalf of other stores as we do not know their providers.

    Thank you for your understanding and continued support in our Rayban Home Official Store. Have a nice day!

    CHRIS
    Customer Service Officer
    aCommerce SG



    ""Fellow Us"" for more updates and

    promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

Ray-Ban Sunglasses Erika Metal - RB3539 002/8G - Popular - size 54
Ray-Ban Sunglasses Erika Metal - RB3539 002/8G - Popular - size 54
Item Q&A
  • Question : Inquiry for the item from sio****Feb 27, 2019

    Does the 25% discount apply for this sunglass (i try to use but cannot)? Does this sunglass comes with brown lenses? Thx

    Answer : [Re] Inquiry for the item from sio****

    Dear Valued Customer,

    Thank you for reaching our Ray-Ban SG Official Store.

    We're sorry to hear that you are having this trouble in your purchase with us. May we please ask for a screenshot of the error you are having when using the voucher code? This is so we can further verify this concern.

    Thank you for your patience and understanding.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support. Have a nice day!

    Lei
    Customer Service Officer
    aCommerce SG

Ray-Ban Eyeglasses - RX7082D 2012 - size 54
Ray-Ban Eyeglasses - RX7082D 2012 - size 54
Item Q&A
  • Question : Inquiry for the item from my4****Dec 12, 2018

    This model state as female . May I know you have male model?

    Answer : [Re] Inquiry for the item from my4****

    Dear Valued Customer,

    Thank you for showing interest to our products. Unfortunately, we don't have male version for this model however, if you want you can take a look at this Rayban model that we have which is Ray-Ban Eyeglasses - RX5318D 2012, which have the same color from RX7082D 2012. Thank you and have a good night!

    ""Fellow Us"" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store.

    Claire
    Customer Service Officer
    aCommerce SG

Ray-Ban Sunglasses - RB4260D 601/71 - Popular - size 57
Ray-Ban Sunglasses - RB4260D 601/71 - Popular - size 57
Item Q&A
  • Question : Inquiry related delivery from ele****Dec 11, 2018

    Hi would like to know if I order today will the item be able to reach me by 22 decembrr 2018 as I am buying it for a Christmas present. Thanks.

    Answer : [Re] Inquiry related delivery from ele****

    Dear Valued Customer,

    Thank you for the information. But we regret to inform you that there's a chance of delay of delivery due to high volume of orders.

    May we humbly ask for your patience and understanding.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

Ray-Ban Sunglasses Aviator Large Metal Polarized- RB3025 002/58 - Popular - size 58
Ray-Ban Sunglasses Aviator Large Metal Polarized- RB3025 002/58 - Popular - size 58
Item Q&A
  • Question : Inquiry for the item from lim****Dec 01, 2018

Ray-Ban Eyeglasses - RX5318D 2012 - Popular - size 55
Ray-Ban Eyeglasses - RX5318D 2012 - Popular - size 55
Item Q&A
  • Question : Inquiry related delivery from jon****Nov 25, 2018

    Hi Seller,

    how good is the packaging for shipping?Asking because some courier folks might mishandle the parcel during the shipment

    How to claim for warranty within the 2 years?

    thank you.

    Answer : [Re] Inquiry related delivery from jon****

    Dear Valued Customer,

    Thank you for interest in purchasing with us. Rest assured that our courier can handle the parcel, and if there's any damage in the item let as know and we will assist you. Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

Ray-Ban Sunglasses Clubmaster - RB3016F W0365 - size 55
Ray-Ban Sunglasses Clubmaster - RB3016F W0365 - size 55
Item Q&A
  • Question : Inquiry for the item from aud****Oct 14, 2018

    Hi is this authentic..and is there warranty

    Answer : [Re] Inquiry for the item from aud****

    Dear Valued Custom,

    Thank you for your interest in making your purchases with us. We are glad to advise that all our Ray-Ban sunglasses are authentic. Thank you for your continued support in our Ray-Ban Official Store. Have a nice day!

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Ray-Ban Store. Have a nice day!

    Chris
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry for the item from aud****

    Is there warranty for the glasses?

    Answer : [Re] Inquiry for the item from aud****

    Dear Valued Custom,

    Thank you for your interest in making your purchases with us. We are glad to advise that our Ray-Ban sunglasses are authentic. and have 2 years warranty. Thank you for your continued support in our Ray-Ban Official Store. Have a nice day!

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Ray-Ban Store. Have a nice day!

    Chris
    Customer Service Officer
    aCommerce SG