Q&A board

Q & A Lists
Item Question & Answer
2 x Vanish Power O2 Crystal White Laundry Fabric Stain Remover 800G+200G + FREE 1 x Vanish 800G + 1 x Harpic Cleaning Gel 450ml + Vanish Laundry Bag
2 x Vanish Power O2 Crystal White Laundry Fabric Stain Remover 800G+200G + FREE 1 x Vanish 800G + 1 x Harpic Cleaning Gel 450ml + Vanish Laundry Bag
Item Q&A
  • Question : Inquiry for the item from wwh****Apr 19, 2019

    Hi seller, I want to get the promo set but when is the colour egg mon going to release? I don't want to miss it, please advise

    Answer : [Re] Inquiry for the item from wwh****

    I waited till 3am this morning and did not see the mon release ☹

  • Question : Inquiry for the item from pec****Apr 13, 2019

    For the first item - Varnish O2 CW Frabic Stain Remover 800g+200g. Can it be use for coloured clothings.
    Not sure which is the correct item to buy for coloured clothes?

    Answer : [Re] Inquiry for the item from pec****

    Dear Valued Customer,

    Good day. Thanks for showing interest in making your purchase here RB Home SG Official Store. Varnish O2 CW Frabic Stain Remover can be use for coloured clothings. To know more about this product please see the video onthe page.

    Thank you for your patience and understanding.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry related delivery from sma****Nov 18, 2018

  • Question : Inquiry related delivery from 233****Nov 20, 2018

    Hi Seller,

    My order was placed on the 12th November 2018 and till date i have yet to receive my order. When i click on the shipping information, it prompt me tracking number and roadbull was the courier company. But when i called roadbull, they told me that they do not have my order. Please advise what happened and when i can receive my order.

    Answer : [Re] Inquiry related delivery from 233****

    Dear Valued Customer,

    Thank you for making your purchases in RB Home SG Official Store.

    We apologize for the late response and for the delay as we had to wait for the stocks to arrive in the warehouse. Upon checking, we are glad to advise that your order has been prepared and ready to be shipped to our courier partner to schedule and deliver within 2 to 4 working days our standard delivery time frame. You will be notified of the tracking number and link to track and/or reschedule.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support. We are looking forward to your purchases with us. Have a nice day!

    Alyssa
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry related delivery from 233****

    Dear Seller,

    I have yet to receive my order and till now there is still not tracking number allocated to me. Is already close to a month since i place my order. I have been calling the call centre to check on my order every week. Each time they tell me order already send to courier company but when i asked for tracking number, they say still waiting for courier company to allocate tracking number. Please advise.

    Answer : [Re] Inquiry related delivery from 233****

    Dear Valued Customer,

    We apologize for the delay in delivery. We are working on your order right now with the relevant department. Please give us until the end of the week to provide an update.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support. We are looking forward to your purchases with us. Have a nice day!

    Nica
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry related delivery from jes****Nov 14, 2018

    Hi, I ordered on 5 November and have not receive the item till today. My order number is 282295255.

    Answer : [Re] Inquiry related delivery from jes****

    Dear Valued Customer,

    Thank you for making your purchases in our RB Home Official Store.

    We apologise for the delay but we are glad to advise that your parcel has been prepared and shipped to our courier partner to schedule and deliver with Tracking Number: SM746543656162192296. You may follow the link below to track and/or reschedule:

    https://www.urbanfox.asia/courier-tracking/tracking/

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our RB Home Official Store.

    Shenna
    Customer Service Officer
    aCommerce SG

+View all Notice, FAQ, Q&A >>
1 x Air Wick Lavender and Almond Blossom Essential Mist Diffuser + 4 x Refills 20ml + FREE 1 x Induction or Ceramic Cooker+Pot! 50qty only
1 x Air Wick Lavender and Almond Blossom Essential Mist Diffuser + 4 x Refills 20ml + FREE 1 x Induction or Ceramic Cooker+Pot! 50qty only
Item Q&A
  • Question : Inquiry for the item from xia****Apr 17, 2019

    Hi, can i indicate induction cooker preferred for the free gift as i already own the ceramic one when i purchase? tq!

    Answer : [Re] Inquiry for the item from xia****

    Dear Valued Customer,

    Good day. Thank you for bringing this to our attention. Please be advised that Induction and Ceramic Cooker are randomly given we only have limited access that's why we do not have control over what free gift may be sent out.

    Thank you for your patience, have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from vso****Apr 13, 2019

    Can I get ceramic cooker if I order

    Answer : [Re] Inquiry for the item from vso****

    Dear Valued Customer,

    Good day. Thanks for showing interest in making your purchase here RB Home SG Official Store. We regret to inform you that the free item is randomly given.

    Thank you for your patience and understanding.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from dol****Mar 26, 2019

  • Question : Inquiry for the item from hil****Mar 27, 2019

  • Question : Inquiry for the item from cel****Mar 26, 2019

    Hi seller, I hv ordered on 21st March and recv the items today as of 26th March. The invoice attached wrote there was induction cooker send together with this shipment. But you only send the purchase items only. There is no induction cooker inside. I m still waiting for your reply.

    Answer : [Re] Inquiry for the item from cel****

    Hi Seller,
    I hv just recv the ceramic pot from the courier company at 5+pm again. Should be miss out by courier company. Thanks and sorry for inconvenience caused.

    Question : [Re] Inquiry for the item from cel****

    Dear Valued Customer,

    Good day. We are glad that you already received your parcel. You're most welcome. Should you have further questions, please don't hesitate to reach us.

    Thank you have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

24s Thirsty Hippo Offer! Less than $1.20 per piece! Thirsty Hippo Dehumidifier Moisture Absorber 600ml x 24s + Free 1 x Harpic Cleaning 500ml
24s Thirsty Hippo Offer! Less than $1.20 per piece! Thirsty Hippo Dehumidifier Moisture Absorber 600ml x 24s + Free 1 x Harpic Cleaning 500ml
Item Q&A
  • Question : Inquiry for the item from meg****Apr 15, 2019

  • Question : Inquiry related delivery from joe****Apr 08, 2019

    Hi seller,
    Good day.
    So what’s going on? Missing parcel has not delivered but changed status to delivered?

    Delivery company no reply until now. So I should complain to Qoo10 to get the refund and leave feedback on the reviews?

    What is all these about? Ordered 48s but deliveref 16s, no reply from seller and no reply from Delivery party.

    Can please assist to expedite checking and advise asap before i proceed to next step! At least tell me whether the items missing or arrange to reschedule for 2nd delivery?
    Sigh!

    Pls assist. Thanks.

    Answer : [Re] Inquiry related delivery from joe****

    Dear Valued Customer,

    Good day, Our sincere apology for the inconvenience caused. Dont worry we will coordinate this to our relevant team, and we will give you an update as soon as possible.

    Thank you for your patience, have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

    Question : [Re] Inquiry related delivery from joe****

    Hi aCommerce SG,

    Tks for reply.

    Is alright as i have settled the issue with delivery company myself. Several emails snd calls from 6 Apr to 10 Apr.
    Missing parcel located and just delivered finally.

    Attached the new delivery document the delivery party recreated for yr reference.


    Let me know how to cancel the non receipt claim application.

    Tks & regards.

    Answer : [Re] Inquiry related delivery from joe****

    Dear Valued Customer,

    Good day. We are glad to know rthat you already received your parcel. You're most welcome. You can request to cange the non-receipt claim at Qoo10 CS center.

    Thank you have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from Moo****Apr 07, 2019

    Hi, pls confirm 24 thirsty hippo are 600ML each? Is this ex stock and approx. delivery? Thanks

    Answer : [Re] Inquiry for the item from Moo****

    Dear Valued Customer,

    Good day. Thanks for showing interest in making your purchase here RB Home SG Official Store. Please be advised that this item is nearly in sold out status and the free gift are still available. But please be advised that the free gift is until supplies last.

    Thank you for your patience and understanding.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry related delivery from 236****Apr 05, 2019

    Hi,
    My order number 293014612, received email on Monday mention item sent on 01 April but not yet receive till today. Kindly check when i can receive it, thanks.

    Answer : [Re] Inquiry related delivery from 236****

    Dear Valued Customer,

    Good day. We checked and we noticed that your parcel has been packed and is being prepared to be forwarded to our courier. Please expect a notification from our courier partner for the tracking details any time soon. Please notify us if you received the tracking no. so we can help you update this to our curier partner. Your patience is greatly appreciated.

    Thanks you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from thm****Apr 05, 2019

    Free gift still available?

    Answer : [Re] Inquiry for the item from thm****

    Dear Valued Customer,

    Good day. Thanks for showing interest in making your purchase here RB Home SG Official Store. Yes free gift are still available. But please be advised that the free gift is until supplies last.

    Thank you for your patience and understanding.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

+View all Notice, FAQ, Q&A >>
[180 DAYS SUPPLY] Air Wick Essential Mist Fragrance Diffuser Refill 20ml - Buy 3 FREE 1
[180 DAYS SUPPLY] Air Wick Essential Mist Fragrance Diffuser Refill 20ml - Buy 3 FREE 1
Item Q&A
  • Question : Inquiry for the item from gla****Apr 14, 2019

    This 3 + 1 free means all 4 are refill only with NO actual diffuser given??

    Answer : [Re] Inquiry for the item from gla****

    Hi i need answer today otherwise coupon is due today & cant use anymore if u reply too late.

    Question : [Re] Inquiry for the item from gla****

    Dear Valued Customer,

    Good day. Thanks for showing interest in making your purchase here RB Home SG Official Store. Yes you are correct.

    Thank you for your patience and understanding.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer

ThirstyHippo Dehumidifier Moisture Absorber 600ml x 44pcs + FREE PowerPac Cooker
ThirstyHippo Dehumidifier Moisture Absorber 600ml x 44pcs + FREE PowerPac Cooker
Item Q&A
  • Question : Inquiry related delivery from cal****Mar 18, 2019

    Made purchase on 2 March. Item has been indicated as 'shipping on delivery' since, but yet to receive anything. Tried using the tracking number provided to track but it couldn't be found in the system. Pls advice on status of item thank you!

    Answer : [Re] Inquiry related delivery from cal****

    Dear Valued Customer,

    Good day. We checked and we noticed that your parcel has been packed and is being prepared to be forwarded to our courier. Please expect a notification from our courier partner for the tracking details any time soon. Please notify us if you received the tracking no. so we can help you update this to our courier partner. Your patience is greatly appreciated.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

    Question : [Re] Inquiry related delivery from cal****

    didn’t receive hippo at all, got just one air wick. please let me know where my items are. this isn’t what i ordered.

    Answer : [Re] Inquiry related delivery from cal****

    Dear Valued Customer,

    Good day, Thank you for bringing this to our attention. Our sincere apology for the inconvenience caused. Please allow us to check and confirm this first to our relevant department. We will update you as soon as possible.

    Thank you for your patience, have a great weekend.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

    Question : [Re] Inquiry related delivery from cal****

    Hi, any updates? Thanks!

    Answer : [Re] Inquiry related delivery from cal****

    Dear Valued Customer,

    Good day. Please accept our humble apologies for the inconvenience caused. Please be advise regarding delay in delivery as we are still waiting for the stocks of (Thirsty Hippo Dehumidifier Moisture Absorber 600ml 3 Pieces) to arrive in the warehouse.

    In line with this we already made a follow up regarding to this issue hopefuly they will inform us once stock is available.

    May we humbly ask for your patience and understanding.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

    Question : [Re] Inquiry related delivery from cal****

    Which date roughly will stock arrive?

    Answer : [Re] Inquiry related delivery from cal****

    Dear Valued Customer,

    We apologize for the delay this has been causing you. Unfortunately, we do not have an update yet as to when the stocks will be coming in. But rest assured that once the stocks are available, your order will be delivered to you shortly.

    We appreciate your patience and understanding on this matter.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Abba
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry related delivery from cal****

    hi when is it arriving ??? it’s been too long .

    Answer : [Re] Inquiry related delivery from cal****

    Dear Valued Customer,

    Good day. Thanks for showing interest in making your purchase here RB Home SG Official Store. As of now, we do not have an update regarding to restocking. You may also check our RB Home page for the stock availability

    Thank you for your patience and understanding.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry related delivery from dor****Apr 01, 2019

    I have ordered my item on 17 March. The status is shipping on delivery but till now, 1st Apr, there is still no update on the tracking status and no update from seller on the status. My order is 291895579. Please update me on status, if not cancel and refund me asap

    Answer : [Re] Inquiry related delivery from dor****

    Dear Valued Customer,

    Firstly, allow us to apolgise for the trouble. We can certainly understand your frustrations and to be honest, we are as much as frustrated as you are as this is not the kind of experience we wish to provide to our valued customers like you. As per your request we already process the cancellation and refund and will reflect in your statement 1 to 2 billing cycle.

    May we humbly ask for your patience and understanding.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from e_v****Mar 29, 2019

    Hi, any more stock for the rice cooker?

    Answer : [Re] Inquiry for the item from e_v****

    Dear Valued Customer,

    Good day. Please allow us to confirm and coordinate this first to our relavant team and we will get back to you with an up date.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry related delivery from Kwa****Mar 16, 2019

    Order placed on 3 Mar. Item stated as shipped out on 7 Mar. It is already 16 Mar today and I have not received the items 2 weeks after placing order. Please assist to check. Order no. is 291026439. Thanks.

    Answer : [Re] Inquiry related delivery from Kwa****

    Dear Valued Customer,

    Good day, Thank you for bringing this to our attention. Our sincere apology for the inconvenience caused. Please allow us to check and confirm this first to our relevant department. We will update you as soon as possible.

    Thank you for your patience, have a great weekend.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

    Question : [Re] Inquiry related delivery from Kwa****

    Any updates?

    Answer : [Re] Inquiry related delivery from Kwa****

    Dear Valued Customer,

    Good day. Our sincere apology for the inconvenience caused. Please be advise regarding delay in delivery as we are still waiting for the stocks of (Thirsty Hippo Dehumidifier Moisture Absorber 600ml 3 Pieces, GWP Steamboat with BBQ function, And Air Wick Lavender and Almond Blossom Essential Mist Fragrance Diffuser Starter Kit ) to arrive in the warehouse.

    Thank you for your patience and understanding.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

    Question : [Re] Inquiry related delivery from Kwa****

    Thanks for your reply. Kindly cancel my order and process a full refund to my account as I can’t wait infinitely for the order to arrive. Thanks.

    Answer : [Re] Inquiry related delivery from Kwa****

    Dear Valued Customer,

    Firstly, allow us to apologise for the trouble. We can certainly understand your frustrations and to be honest, we are as much as frustrated as you are as this is not the kind of experience we wish to provide to our valued customers like you.

    In line with this, we already process the cancellation and refund and will reflect in your statement 1 to 2 billing cycle.

    May we humbly ask for your patience and understanding.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9 am to 12 pm and 1 pm to 5 pm).

    Thank you for your continued support in our official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from jac****Mar 19, 2019

    Does the free rice cooker comes with safety mark?

    Answer : [Re] Inquiry for the item from jac****

    Dear Valued Customer,

    Good day! Thank you for interest in purchasing with us. Please be advised that you can only choose one of the gifts, either PowerPac 0.6L Rice Cooker with Steamer or PowerPac Multi Cooker Mc 165.

    Thank you for your patience and understanding on this matter.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

+View all Notice, FAQ, Q&A >>
Air Wick Starter Kit and FREE refill Twin Pack and Lock n Lock Container!  Airwick Air Care / Freshe
Air Wick Starter Kit and FREE refill Twin Pack and Lock n Lock Container! Airwick Air Care / Freshe
Item Q&A
  • Question : Inquiry for the item from gla****Apr 11, 2019

    Hi when will u get stock for other scents that are non- cherry blosom?

    Answer : [Re] Inquiry for the item from gla****

    Dear Valued Customer,

    Good day. Please accept our humble apologies for the inconvenience caused. We regret to inform you that as of now we can't give you the exact day of restocking as we are still waiting for an update coming from our relevant department.

    In line with this we already made a follow up regarding to this issue hopefuly they will inform us once stock is available.

    May we humbly ask for your patience and understanding.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

    Question : [Re] Inquiry for the item from gla****

    I have tried ur cherry Blomson before, it’s terrible cheap smell (not scent) & gives me headaches all the time. That’s why most ppl don’t prefer this scent, the other scent ; SPRING cherry blomson is ok.

    Answer : [Re] Inquiry for the item from gla****

    Dear Valued Customer,

    Good day. Thank you for bringing this to our attention. Please allow us to inform the relevant department on this.

    Thank you for your patience and understanding.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from 238****Mar 29, 2019

    Hi,
    when will the free item (refill) be replensihed??

    Answer : [Re] Inquiry for the item from 238****

    Dear Valued Customer,

    Good day. We checked and we noticed that your parcel has been packed and is being prepared to be forwarded to our courier. Please expect a notification from our courier partner for the tracking details any time soon. Please notify us if you received the tracking no. so we can help you update this to our curier partner. Your patience is greatly appreciated.

    Thanks you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from 211****Mar 22, 2019

    Type : Cherry Blossom Spray
    Free Refill : none
    Free Gift (While stock lasts) : Lock n Lock Tall Container
    Add on Refill Twin Pack : none

    Now is without free refill? Please advise.

    Answer : [Re] Inquiry for the item from 211****

    Dear Valued Customer,

    Good day. Please accept our humble apologies for the inconvenience caused. We regret to inform you that as of now we can't give you the exact day of restocking of the free refill as we are still waiting for an update coming from our relevant department.

    In line with this we already made a follow up regarding to this issue hopefuly they will inform us once stock is available.

    May we humbly ask for your patience and understanding.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from jen****Feb 28, 2019

    when restock for lavender spray?

    Answer : [Re] Inquiry for the item from jen****

    Dear Valued Customer,

    Thank you for reaching our RB Home SG Official Store and for showing interest in purchasing our products.

    We are yet to receive a confirmation from our relevant team as to when the new stocks of Lavender Spray will arrive. In the meantime, may we suggest considering the new Cherry Blossom Spray?

    Hope this answers your enquiries. Should you have further questions, please don't hesitate to reach us.

    ""Fellow Us"" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Lei
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from pg1****Dec 24, 2018

+View all Notice, FAQ, Q&A >>
Air Wick Essential Mist Fragrance Diffuser Starter Kit! FREE $10 Takashimaya Gift Vchr or LAMART Pan
Air Wick Essential Mist Fragrance Diffuser Starter Kit! FREE $10 Takashimaya Gift Vchr or LAMART Pan
Item Q&A
  • Question : Inquiry for the item from kim****Apr 11, 2019

    For the $10 takashimaya voucher, does it comes in a envelope? Thanks.

    Answer : [Re] Inquiry for the item from kim****

    Dear Valued Customer,

    Good day. Thank you for bringing this to our attention. Upon check the page Takashimaya comes with the envelope.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

Limited Offer! 2 x Air Wick Cherry Blossom Starter Kit at $10.90! Gadget + Refill
Limited Offer! 2 x Air Wick Cherry Blossom Starter Kit at $10.90! Gadget + Refill
Item Q&A
  • Question : Inquiry related delivery from ami****Apr 10, 2019

    Hi, i placed order on the 6th april but now still did not receive.

    Answer : [Re] Inquiry related delivery from ami****

    Dear Valued Customer,

    Good day. Thank you for having time to message us. We checked and we noticed that your parcel was tag as Delivered as of 11 Apr 2019, 10:58 am
    You may also check your parcel with UrbanFox web site : https://www.urbanfox.asia/courier-tracking/tracking/

    Using your tracker no. : SM746619105086248019
    Please notify us once confirmed delivered.

    Your patience is greatly appreciated. Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry related delivery from kel****Feb 14, 2019

    Can do self collection ? Need it urgently by this Saturday 16 Feb 2019

    Answer : [Re] Inquiry related delivery from kel****

    Dear Valued Customer,

    Our sincerest apology for the inconvenience this has caused you. But we regret to inform you that we do not offer self collection since we have a couier partner which is UrbanFox. May we humbly ask for your patience and understanding.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from jan****Jan 16, 2019

    So got two device or two refill with one device?

    Answer : [Re] Inquiry for the item from jan****

    Dear Valued Customer,

    Thank you for reaching out.

    We would like to infom you that 1 Device and 1 refill only

    Thank you for your patience and understanding.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from pre****Jan 13, 2019

    hi seller,
    as you indicated "Others" under shipping,
    is your shipping via Qxpress?

    Answer : [Re] Inquiry for the item from pre****

    Dear Valued Customer,

    Our courier partner is UrbanFox. We will deliver right at your doorstep.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Nica
    Customer Service Officer
    aCommerce SG

  • Question : 关于商品v_k****会员的咨询。Jan 11, 2019

    Hi there
    1 for 1 is two device??

    Answer : [Re] 关于商品v_k****会员的咨询。

    Dear Valued Customer,

    Thank you for reaching RB Home Official Store. Yes, that is correct. An Air Wick CNY Cherry Blossom Starter Kit and a Cherry Blossom Starter Kit. I hope this would help.

    ""Fellow Us"" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Claire
    Customer Service Officer
    aCommerce SG

    Question : [Re] 关于商品v_k****会员的咨询。

    Okies, may i know what is the difference fragrance? Both the same fragrance?

    Answer : [Re] 关于商品v_k****会员的咨询。

    Dear Valued Customer,

    Thank you for your interest in making your purchase with us.

    We would like to confirm that the fragrance of the two sets are both in same Cherry Blossom fragrance.

    We hope to see you order from us soon!

    ""Fellow Us"" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Jhoanne
    Customer Service Officer
    aCommerce SG

+View all Notice, FAQ, Q&A >>
ThirstyHippo Dehumidifier Moisture Absorber 600ml x 4packs Carton! Free Gift with Purchase
ThirstyHippo Dehumidifier Moisture Absorber 600ml x 4packs Carton! Free Gift with Purchase
Item Q&A
  • Question : Inquiry related delivery from hkt****Apr 02, 2019

    Tracking No: SM746765086964428645- Already more than 2 weeks since shipping date on 18 Mar 2019. Still no news on this goods. Please update on the status and sent the goods asap. Thanks

    Answer : [Re] Inquiry related delivery from hkt****

    Dear Valued Customer,

    Good day. Apologies on this. We have been consistently following this up with the relevant department. Once they provide a feedback, we will notify you at once.


    We appreciate your patience and understanding on this matter.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Abba
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from che****Mar 01, 2019

  • Question : Inquiry from 236****Feb 21, 2019

  • Question : Inquiry for the item from phy****Feb 20, 2019

    Hi seller, can’t select power pack multi pot.

    Answer : [Re] Inquiry for the item from phy****

    Dear Valued Customer,

    Thank you for your inquiry and making interest in purchases with us. We regret to inform you that GWP Power Pac Steam Dry is currently sold out status. We have sent a request for restocking and are expecting to receive it any time soon. In the meantime, we encourage you to check the other products we offer. Your patience on this is highly appreciated. Thank you and have a great day!

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our RB Home Official Store. Have a nice day!

    Greg
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry for the item from phy****

    Hi seller, I mean that pot is not available to select as per photo, not iron.

    Answer : [Re] Inquiry for the item from phy****

    Dear Valued Customer,

    Thank you for your inquiry and making interest in purchases with us. Free PowerPac Multi Cooker is available right now to add to your purchase. Grab the oppurtunity to purhcase this item while supply last..

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our RB Home Official Store. Have a nice day!

    Greg
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from ray****Feb 20, 2019

    Is this still available? Post is not updated

    Answer : [Re] Inquiry for the item from ray****

    Dear Valued Customer,

    Thank you for your inquiry and making interest in purchases with us. We regret to inform you that GWP Power Pac Steam Dry is currently sold out status. We have sent a request for restocking and are expecting to receive it any time soon. In the meantime, we encourage you to check the other products we offer. Your patience on this is highly appreciated. Thank you and have a great day!

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our RB Home Official Store. Have a nice day!

    Greg
    Customer Service Officer
    aCommerce SG

+View all Notice, FAQ, Q&A >>
Vanish White Liquid Laundry Fabric Stain Remover 4L + Free GWP
Vanish White Liquid Laundry Fabric Stain Remover 4L + Free GWP
Item Q&A
  • Question : Inquiry for the item from ope****Mar 29, 2019

    Hi when are you restocking the white version?

    Answer : [Re] Inquiry for the item from ope****

    Dear Valued Customer,

    Good day. Please accept our humble apologies for the inconvenience caused. We regret to inform you that as of now we can't give you the exact day of restocking of (Vanish White Liquid Laundry Fabric Stain Remover ) as we are still waiting for an update coming from our relevant department.

    In line with this we already made a follow up regarding to this issue hopefuly they will inform us once stock is available.

    May we humbly ask for your patience and understanding.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from arl****Mar 15, 2019

    Hi my order was 3 Mar. Its close to 2 weeks and the items are not delivered and there is also no call back or any information to let me know what is happening to my order. Can I have any information about this?

    Answer : [Re] Inquiry for the item from arl****

    Dear Valued Customer,

    Good day. Thank you for taking the time to message us. We checked and we noticed that this parcel was tag as Delivered as of 16 Mar 2019, 02:10 pm
    You may also check your parcel with UrbanFox web site : https://www.urbanfox.asia/courier-tracking/tracking/

    Using your tracker no. : SM746569261761114928
    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry related delivery from joc****Mar 06, 2019

    Hi, i have placed an order on 28 feb. It has shown, preparing of shipping. Can i know when are you going to ship the item??

    Answer : [Re] Inquiry related delivery from joc****

    Dear Valued Customer,

    Our sincere apology for the inconvenience caused. But we check in our inventory that Please be advise regarding delay in delivery as we are still waiting for the stocks of (Vanish Liquid Laundry Fabric Stain Remover 1L) to arrive in the warehouse. Thank you for your patience and understanding.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

    Question : [Re] Inquiry related delivery from joc****

    Then when is the stock coming? Pls advice an estimated date. Ur item is oos , u should make clear its oos and nt make ur customer wait forever. Hope u also understand from customer point of view.

    Answer : [Re] Inquiry related delivery from joc****

    Dear Valued Customer,

    Our sincere apology for the inconvenience caused. We are still waiting for the update coming from the warehouse team.

    Thanks you and may we humbly ask for your patience and understanding.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from mic****Mar 01, 2019

    Hi,

    May i know what the difference between the white n pink vanish? Quite a numbrr of buyers bought 2kinds.

    Vanish is for front or top load?

    Thank u seller.

    Answer : [Re] Inquiry for the item from mic****

    Dear Valued Customer,

    Thank you for reaching our RB Home SG Official Store and for showing interest in purchasing our products.

    Both products are efficient when it comes to stain removing, however, it is highly suggested to use the Vanish White Liquid Laundry Fabric Stain Remover when dealing with white-coloured clothes since this is with Whitener power not present in the Vanish Pink Liquid Laundry Fabric Stain Remover.

    Hope this answers your inquiry. Let us know if you need further assistance. We'd love to hear from you in the future.

    Lei
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from soh****Mar 01, 2019

    Hi. The 4 litres is pack in how many bottles? Or it's a bottle in 4 litres?

    Answer : [Re] Inquiry for the item from soh****

    Dear Valued Customer,

    Thank you for reaching our RB Home SG Official Store and for showing interest in purchasing our products.

    Here are the combinations of orders you may get in purchasing this promo:

    Option 1
    Main Item: 4 x 1L Vanish Pink Liquid + Laundry Bag Set
    GWP: 2 x 1L Vanish Pink Liquid
    Add On (optional): Vanish Sachets 120G x 5 (600g) at 40%

    Option 2
    Main Item: 4 x 1L Vanish Pink Liquid + Laundry Bag Set
    GWP: 1 x Air Wick Cherry Blossom Starter Kit
    Add On (optional): Vanish Sachets 120G x 5 (600g) at 40%

    Option 3
    Main Item: 4 x 1L Vanish White Liquid + Laundry Bag Set
    GWP: 2 x 1L Vanish Pink Liquid
    Add On (optional): Vanish Sachets 120G x 5 (600g) at 40%

    Option 4
    Main Item: 4 x 1L Vanish White Liquid + Laundry Bag Set
    GWP: 1 x Air Wick Cherry Blossom Starter Kit
    Add On (optional): Vanish Sachets 120G x 5 (600g) at 40%

    Hope this answers your inquiry. Let us know if you need further questions.

    Lei
    Customer Service Officer
    aCommerce SG

+View all Notice, FAQ, Q&A >>
Air Wick Essential Mist Fragrance Diffuser Starter Kit! FREE 1 Refill + $10 Takashimaya Gift Voucher
Air Wick Essential Mist Fragrance Diffuser Starter Kit! FREE 1 Refill + $10 Takashimaya Gift Voucher
Item Q&A
  • Question : Inquiry related delivery from xot****Mar 27, 2019

    Is stock available it been 2 weeks till now haven’t received

    Answer : [Re] Inquiry related delivery from xot****

    Dear Valued Customer,

    Good day. Thank you for your message. May we advise you that your order is already with our courier partner, Urban Fox. We apologize for the delay this has caused you. Once the order process is updated, you may use this tracking no.: SM746391103783340408 to keep track on your order.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Abba
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from bai****Mar 24, 2019

    Hi Seller,

    I would like to check on my cart order 125755322 placed on 17/3 and an email sent stating item has been sent on 18/3. I have tried check the Delivery Info : Urbanfox / SM746985091128498823 but was reflected numbers doesn’t exist. Appreciate your assistance to check on the delivery. Thank you

    Answer : [Re] Inquiry for the item from bai****

    Dear Valued Customer,

    Our apologies on this matter. Your order is already being prepared en route to our courier partner. There had just been some issues on the warehouse that arose which caused the delay. We are sincerely sorry about this. Please wait for the tracking number that will be sent to you once your order is already with the courier partner.

    We appreciate your patience and understanding on this matter.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Abba
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry for the item from bai****

    Noted. will wait for the delivery. Thank you m.

    Answer : [Re] Inquiry for the item from bai****

    Dear Valued Customer,

    Good day. Our sincere apology for the inconvenience caused. Please be advise regarding delay in delivery as we are still waiting for the new stocks of (Steamboat with BBQ function) to arrive in the warehouse.

    Please be advised that we all ready made a follow up on this order and requested to send it out once they received the stock

    Thank you for your patience and understanding.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from gla****Mar 24, 2019

    When will u have free gift on the steam boat pot again?

    Answer : [Re] Inquiry for the item from gla****

    Dear Valued Customer,

    Good day. Are you referring to the Powerpac Multi Cooker Steamboat? Please be advised that this free item is currently not available. We shall provide an update once the item is back.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Abba
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry for the item from gla****

    Yes i prefer with that multi steamboat cooker than this $10 takashimaya voucher.

    Answer : [Re] Inquiry for the item from gla****

    Dear Valued Customer,

    Good day, Thank you for bringing this to our attention. Please be advised that as of now that is what we have as a promo. Please do visit our page to check for the updates on the promos.

    Thank you for your patience, have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9 am to 12 pm and 1 pm to 5 pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from sal****Mar 14, 2019

    Can be put inside car?

    Answer : [Re] Inquiry for the item from sal****

    Dear Valued Customer,

    Good day. Thank you for your message.

    Although this diffuser is portable, we do not suggest it as there is no way of attaching it to the car aircon. There might also be a risk of falling should you lace it on your dashboard. Also, because of the liquid you will put inside (water and oil), there might be a risk of spillage in your car.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Abba
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from chr****Mar 13, 2019

+View all Notice, FAQ, Q&A >>
Thirsty Hippo Dehumidifier Moisture Absorber 600ml 32s + FREE PowerPac Steam Spray Iron + Free GWPs
Thirsty Hippo Dehumidifier Moisture Absorber 600ml 32s + FREE PowerPac Steam Spray Iron + Free GWPs
Item Q&A
  • Question : Inquiry for the item from lyn****Mar 20, 2019

    As advertised, does it comes with all the 4 free gifts in the picture or just the iron? Cause your drop down selection all put none except for the iron only.

    Answer : [Re] Inquiry for the item from lyn****

    Dear Valued Customer,

    Good day. Thank you for interest in purchasing with us. Please be advised that you can choose the type of free gifts that you want. Hope this answer your question. Should you have further questions, please don't hesitate to reach us.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9 am to 12 pm and 1 pm to 5 pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from j0l****Feb 28, 2019

  • Question : Inquiry for the item from dav****Dec 23, 2018

  • Question : Inquiry for the item from 245****Dec 07, 2018

    Hi. I have received my free gifts and 8 dehumidifers but I have missing 24 Hippo Dehumidifiers.

    When will I get my missing items?

    Ref number: SGSC13699926 / SGP 140225993.

    Please contact me to arrange for delivery.

    Thank you.

    Answer : [Re] Inquiry for the item from 245****

    Dear Valued Customer,

    Thank you for making your purchase with us.

    We apologise for the inconveniences this has caused you. We already notified the appropriate department to send out the missing item as soonn as possible.


    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our RB Home Official Store. Have a nice day!

    Jhoanne
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry related delivery from ang****Oct 27, 2018

    Enquiry on Cart No : 122345302
    When will I be receiving the order? Purchase was made on 18 Oct and it has been more than a week now.

    Answer : [Re] Inquiry related delivery from ang****

    Dear Valued Customer,

    We apologise for the late response.

    We checked and we regret to inform that your order is not yet prepared due to Sold Out status. We already requested for additional stock and rest assured that your order will be prepared immediately once stock received.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our RB Home Official Store. Have a nice day!

    Nica
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry related delivery from ang****

    Hi Nica, can you give an update when is the earliest delivery date? Please do not commit to us customers if you cannot handle the volume. I see that you are still selling in bulk at Qoo10 and other online platform.

    Answer : [Re] Inquiry related delivery from ang****

    Dear Valued Customer,

    Thank you for your message.

    We apologise for the delay. We are currently upgrading our system and we'll be able to ship your order on Tuesday 6-Nov.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our RB Home Official Store. Have a nice day!

    Jhoanne
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry related delivery from ang****

    So where are my purchased items? It's 12 Nov already. Previously you said you will be able to ship them on 6 Nov. Your shipment has been delayed for almost a month now.

    Answer : [Re] Inquiry related delivery from ang****

    "Dear Valued Customer,

    Thank you for making your purchases in our RB Home SG Official Store.

    We checked and we noticed that your parcel has been shipped to our courier partner to schedule and deliver with tracking number: SM746921127386710438. You may follow this link to track: https://www.urbanfox.asia/courier-tracking/tracking/

    ""Fellow Us"" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our RB Home SG Official Store and have a nice day!

    Lei
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry related delivery from ang****

    Hi Seller, missing main purchase of Thirsty Hippo 600ml x 32s! I only received the free items! Where are my main purchase items?!

    Answer : [Re] Inquiry related delivery from ang****

    Dear Valued Customer,


    We apologize for the inconvenience caused. We'll coordinate this information to the relevant department to expedite delivery of the missing item/s. Please bear with us. Thank you for your patience and understanding.

    ""Fellow Us"" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our RB Home Offi cial Store. Have a nice day!

    Claire
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry related delivery from ang****

    I cannot believe that I need to wait for almost 2 months for my purchases. Can you please give me a date for the delivery of the missing purchases?

    Answer : [Re] Inquiry related delivery from ang****

    Dear Valued Customer,

    Our sincere apology for the inconvenience caused. We already made a follow up and request to expedite the process regarging to this issue. Your patience is greatly appreciated.

    May we humbly ask for your patience and understanding.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

    Question : [Re] Inquiry related delivery from ang****

    As a customer, I have been very patient and understanding. But you as a seller, should also do something about your service. Can you please update me when will I receive the missing 32 pcs of thirsty hippo?

    Answer : [Re] Inquiry related delivery from ang****

    Dear Valued Customer,

    Our sincere apology for the inconvenience caused. We already coordinated and made a follow up on this we also requesting to expedite the delivery. We will get back to you as soon as we get an update coming from the relevant team.

    May we humbly ask for your patience and understanding.

    Thanks you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

+View all Notice, FAQ, Q&A >>
2 x Air Wick Lavender and Almond Blossom Essential Mist Fragrance Diffuser Starter Kit. FREE 1 x PowerPac Induction Cooker+Pot! 50qty only
2 x Air Wick Lavender and Almond Blossom Essential Mist Fragrance Diffuser Starter Kit. FREE 1 x PowerPac Induction Cooker+Pot! 50qty only
Item Q&A
  • Question : Inquiry for the item from alv****Mar 14, 2019

    I purchase a total of over $300 worth of orders from you. I only received 2 free gifts and never received any of my orders at all... Pls see attached photo.

    Answer : [Re] Inquiry for the item from alv****

    Dear Valued Customer,

    Thank you for making a purchase with us and our sincere apology for the confusion.

    As advised by our relevant team, your order will be in two (2) deliveries. We have initially delivered the rice cooker. For the other items, here's the tracking number: SM746835298553326915. You may track the progress of your order through this website:
    https://www.urbanfox.asia/courier-tracking/tracking/

    Hope this answers your enquiries. Should you have further questions, please don't hesitate to reach us.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our RB Home SG Official Store and have a nice day!

    Lei
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry for the item from alv****

    Hi Lei, to clarify, I have not receive the rice cooker free gift. Instead, I received the multi cooker and a hot pot. Pending my order items and the rice cooker free gift.

    Answer : [Re] Inquiry for the item from alv****

    Dear Valued Customer,

    Good day. Thank you for this clarification. We are sending you a package for the missing items. Once you receive it, kindly advise us and confirm to us if there are still missing items.

    For the coming items, here's the tracking number: SM746835298553326915. You may track the progress of your order through this website:
    https://www.urbanfox.asia/courier-tracking/tracking/

    Hope this answers your enquiries. Should you have further questions, please don't hesitate to reach us.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our RB Home SG Official Store and have a nice day!

    Abba
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry for the item from alv****

    Hello, I have received my orders today. But I am short of one free gift (rice cooker). Pls refer to the original photo for the 2 free gifts sent previously (multi-cooker and multi steamboat BBQ cooker).

    Answer : [Re] Inquiry for the item from alv****

    Dear Valued Customer,

    Good day, Thank you for bringing this to our attention. Our sincere apology for the inconvenience caused. Please be advised that we already coordinated this to our relevant department. We will update you as soon as possible.

    Thank you for your patience, have a great weekend.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from Hel****Mar 15, 2019

    Mar 08, 2019 (Cart no. 125581849)
    Received Free Gifts (Rice Cooker) but without actual items. Please advise items purchased sent separately?

    Answer : [Re] Inquiry for the item from Hel****

    Dear Valued Customer,

    Thank you for making your purchases with us. We checked and we noticed that your parcel is in transit status already please expect your parcel any time soon. You may also check your parcel with UrbanFox web site :https://www.urbanfox.asia/courier-tracking/tracking/
    Using your tracker no. : SM746835285565290824
    Please notify us once you received your parcel.
    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from axl****Mar 13, 2019

    hi, I only received the pot but no diffuser. my order number is 125580109, have log an inquiry and provided pics also. pls advice

    Answer : [Re] Inquiry for the item from axl****

    Dear Valued Customer,

    Thank you for making your purchases with us. We checked and we noticed that your parcel is in transit status already please expect your parcel any time soon. You may also check your parcel with UrbanFox web site :https://www.urbanfox.asia/courier-tracking/tracking/
    Using your tracker no. : SM746835278485952443
    Please notify us once you received your parcel.
    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from lad****Mar 12, 2019

    Dear seller,
    I placed an order of the above item on 7 Mar (Order no : 291214391). On 11 Mar, l received a big box with ONLY A RICE COOKER inside with the 2 diffusers + oil, etc missing. Appreciate you get back to me as when you are going to send the remaining items.
    Thank you.

    Answer : [Re] Inquiry for the item from lad****

    Dear Valued Customer,

    Good day. Thank you for bringing this to our attention. Let us assist you with this concern. But for us to do it accordingly, kindly provide us a photo of the items that you received so we can endorse it to the relevant department.

    Once the photos are in, we shall process what has to be done and deliver to you what is necessary.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Abba
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from Bco****Mar 12, 2019

    Hi Seller ,

    Received the free gift of rice cooker only without the items that I purchased . On the carton indicate 1 of 1 .So when could I expect the rest of the shipment ?

    Answer : [Re] Inquiry for the item from Bco****

    Dear Valued Customer,

    Good day, Firstly, allow us to apolgise for the trouble. We can certainly understand your frustrations and to be honest, we are as much as frustrated as you are as this is not the kind of experience we wish to provide to our valued customers like you.

    Please be advised That we already coordinated this to our relevant department. We will update you once done.

    Again we deeply apology for the inconvenience caused.

    Thank you for the patience and understanding.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

+View all Notice, FAQ, Q&A >>
Bundle of 2 x 3 Harpic Active Cleaning Gel Toilet Bathroom Cleaner (Total 6qty) + FREE Harpic 450ml + Harpic Toilet Block + Air Wicks Stick Ups
Bundle of 2 x 3 Harpic Active Cleaning Gel Toilet Bathroom Cleaner (Total 6qty) + FREE Harpic 450ml + Harpic Toilet Block + Air Wicks Stick Ups
Item Q&A
  • Question : Inquiry for the item from she****Mar 14, 2019

    Hi seller,

    Have stock for Lemon Vest Cleaning Gel already? Can I place order now?

    Answer : [Re] Inquiry for the item from she****

    Dear Valued Customer,

    Thank you for your interest in our products! Yes, this is already available. Do purchase now while stocks are available!

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Nica
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry for the item from she****

    Thank you so much and have a nice day to you. Will order tonight after work .

    Answer : [Re] Inquiry for the item from she****

    Dear Valued Customer,

    Good day. Its a pleasure assistaing you. Hope you enjoy the product you'll order with us.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Abba
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry for the item from she****

    Thank you seller. Please stock up every month as I need them every month .😄

    Answer : [Re] Inquiry for the item from she****

    Dear Valued Customer,

    Good day, Thank you for bringing this to our attention. No worries we will inform our relevant team.

    Thank you for your patience, have a great weekend.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from she****Mar 12, 2019

    Hi seller, still have stock for lemon vest? Can I place order for 21 bottles about ?

    Answer : [Re] Inquiry for the item from she****

    Dear Valued Customer,

    Good day!

    May we advise you that the item is sold out. We have coordinated this to the relevant department and will update you at once when the items will be back in stock. Rest assure that once the stocks are available, your order will be processed and be delivered to you shortly.

    We appreciate your patience and understanding on this matter.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Abba
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from 240****Feb 11, 2019

    HI SELLER,

    YOU TOLD ME THAT YOU HAVE NO STOCK FOR HARPIC ACTIVE TOILET BATHROOM CLEANER BUT YOU ADVERTISE THIS PROMOTION ON Q10 AND CAN CHOOSE THE FRAGRANCE TOO.

    THE SECOND TIME YOU TOLD ME THAT YOU NEED TO RESERVE FOR SINGLE PURCHASE AND ASKED ME TO FELLOW YOU FOR FURTHER UPDATE.

    SO IN THIS WAY , HOW CAN I TRUST YOUR ADVERTISEMENT ON Q10. IF YOU HAVE NO STOCK , YOU SHOULD LIKE OTHER SELLER DO NOT ADVERTISE OR INDICATE SOLD OUT.

    Answer : [Re] Inquiry for the item from 240****

    Dear Valued Customer,

    Thank you for taking the time to message us.

    Firstly, please allow us to apologise for the confusion this may cause you. Please be advised that this is due to a technical error caused by our on-going system upgrade. Our Technical Team is now looking into it and doing its best to update the list of the products here on Qoo10.

    Second, thank you for letting us know. We appreciate any feedback from our valued customers like you be it positive or not. So thank you so much for this.

    Lastly, more than anything else, it's the trust of valued customers like you that matter to us. We are a company who do not just wish to gain it but work hard for it. We will never do anything intentionally that may cause us this precious matter.

    Hope this clarifies everything. Let us know if you have any further concerns. We'd love to hear from you in the future. Have a wonderful day!

    Lei
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry for the item from 240****

    Hi seller,

    Update the q10 system ?
    Have the stock for Harpic Toilet Active Cleaning Gel,
    Lemon Vest 21 bottles ?
    Can i place order already ?

    Answer : [Re] Inquiry for the item from 240****

    Dear Valued Customer,

    As confirmed by our relevant team, the new stocks for HARPIC LIQUID LEMON ZEST 500ML VALUE PACK 3S will be arriving anytime soon.

    You may now place an order so that when the new stocks arrived, we can process your order the soonest.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our RB Home SG Official Store.

    Lei
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry for the item from 240****

    Thank you so much. I will place order tonight after work. Happy and prosperous New year to you.

    Answer : [Re] Inquiry for the item from 240****

    Dear Valued Customer,

    You're most welcome Should you have further questions, please don't hesitate to reach us. Thank you have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from 240****Feb 10, 2019

    HI SELLER,

    HAPPY NEW YEAR :)

    I WOULD LIKE TO KNOW IF I ORDERED 4 QTY OF THIS BUNDLE OF 2 X 3 HARPIC ACTIVE CLEANING CEL ( 24 BOTTLES ) BUT I WANTED LEMON VEST FRAGRANCE .

    DO YOU HAVE ENOUGH STOCK AS I DO NOT WANT OTHERS FRAGRANCE.

    Answer : [Re] Inquiry for the item from 240****

    Dear Value Customer,

    Thank you for making interest in our product. We regret to inform you that for item Lemon Zest 500ML Value Pack 3s is currently Sold Out due to the high volume of orders we recently received. We have sent a request for restocking and are expecting to receive it any time soon. In the meantime, we encourage you to check the other products we offer. Your patience on this is highly appreciated.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our RB Home Official Store. Have a nice day!

    Greg
    Customer Service Officer
    aCommerce SG


  • Question : Inquiry for the item from jus****Dec 27, 2018

    Hello Seller
    Still no sight of those missing items !!
    Now its drawing near to end of the year,as usual you are breaking your promise of getting my missing items deliver to me.
    This is horrible service you are providing!!

    Answer : [Re] Inquiry for the item from jus****

    Dear Valued Customer,

    We apologize for the inonvenience this has caused you. May you send us a photo of the only items you have received from us ? Your response is highly appreciated.

    ""Fellow Us"" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Claire
    Customer Service Officer
    aCommerce SG

+View all Notice, FAQ, Q&A >>
Bundle of 4 Vanish Powder Laundry Stain Remover! Free Sencor Intelligent Fast Boil Kettle!
Bundle of 4 Vanish Powder Laundry Stain Remover! Free Sencor Intelligent Fast Boil Kettle!
Item Q&A
  • Question : Inquiry for the item from soh****Mar 12, 2019

    Hi, if they free kettle still available? If I purchase on Wednesday 13/03, able to receive on 15/03 Friday?

    Answer : [Re] Inquiry for the item from soh****

    Dear Valued Customer,

    Thank you for your interests in making your purchases with us. Please be advised that we only have a few units left of Sencor Smart Kettle Pot there is a probability that this item is nearly sold out status, and with regards to the delivery, we are having some delay due to the overwhelming orders we received.

    Thanks you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

    Question : [Re] Inquiry for the item from soh****

    So how am I able to know that the stocks for the smart kettle are available anot? Cos if I purchase already and no more stock for the smart kettle how?

    Answer : [Re] Inquiry for the item from soh****

    Dear Valued Customer,

    Thank you for reaching our RB Home SG Official Store and for showing interest in purchasing our products.

    Please be advised that we are bound to update the inventory from time to time, based on the remaining stocks we have on-hand. Once the stocks are all sold-out, you will not be able to purchase the item then. That would be your indicator that the item has no stocks anymore.

    Hope this answers your enquiries. Should you have further questions, please don't hesitate to reach us.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our RB Home SG Official Store and have a nice day!

    Lei
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from sho****Mar 08, 2019

    Is free gift still available?

    Answer : [Re] Inquiry for the item from sho****

    Dear Valued Customer,

    Thank you for your interests in making your purchases with us. We only have a few units left there is a probability that this item is nearly sold out status.

    Thanks you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry related delivery from jes****Feb 26, 2019

    Hi seller, would like to place order for the pink powder. Please confirm if there are instock for the pink bottle and free gift (kettle)?

    Additionally, may I do a quick check on the approximately duration for the shipping?

    Thanks!

    Answer : [Re] Inquiry related delivery from jes****

    Dear Valued Customer,

    Good day. Please accept our humble apologies for the inconvenience caused. We regret to inform you that as of now we can't give you the exact day of restocking as we are still waiting for an update coming from our relevant department. In line with this we already made a follow up regarding to this issue hopefuly they will inform us once stock is available.

    May we humbly ask for your patience and understanding.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

    Question : [Re] Inquiry related delivery from jes****

    Any update on my enquiry.

    Answer : [Re] Inquiry related delivery from jes****

    Dear Valued Customer,

    Good day. We have remaining stocks as of the moment. We encourage you to purchase immediately as the item is fast moving. Though we already requested for additional inventory, we are not certain as to when it will arrive.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Abba
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from aeo****Feb 11, 2019

    Hi! I would like to purchase this , please reconfirm if you are still giving out the free kettle?

    Answer : [Re] Inquiry for the item from aeo****

    Dear Valued Customer,

    Thank you for making interest with our product. We regret to inform you that for the GWP Free Sencor Intelligent Fast Boil Kettle! is currently out stock, We have sent a request for restocking and are expecting to receive it any time soon. In the meantime, we encourage you to check the other products we offer. Your patience on this is highly appreciated.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our RB Home Official Store. Have a nice day!

    Greg
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from chr****Dec 30, 2018

    When do you have stock for the extra hygiene type?

    Answer : [Re] Inquiry for the item from chr****

    Dear Valued Customer,

    Thank you for reaching RB Home SG Official Store.

    We already have sent a request for restocking. However, we are unable to confirm as to when will it arrive. No worries, banners will be posted once stocks arrived.

    " Fellow U" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support. Have a nice day!

    Alyssa
    Customer Service Officer
    aCommerce SG

+View all Notice, FAQ, Q&A >>
(Group) Shieldtox and Mortein Insect Repellent All Insect Killer Twin Pack Free Single Pack
(Group) Shieldtox and Mortein Insect Repellent All Insect Killer Twin Pack Free Single Pack
Item Q&A
  • Question : Inquiry for the item from Emi****Mar 02, 2019

    Hi ,
    Carted many sets for my household but coupd not checkout as I kept getting items not sufficient.. please check and update me on current stock availability. Thanks

    Answer : [Re] Inquiry for the item from Emi****

    Dear Valued Customer,

    Thank you for your interest in our products. We checked and it shows that we have atleast 70 pieces left for the Mortein and we have low stocks (around 10) available for the Shieldtox. May we know how many you are planning to purchase?

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Nica
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from ind****Mar 02, 2019

    Hi, just checking why am I not able to apply the RB discount despite a purchase of over $50? What are the conditions for the $8 & $10 coupons as I’ve tried a few combinations but unable to avail the discount. Kindly advise. Thank you!

    Answer : [Re] Inquiry for the item from ind****

    Dear Valued Customer,

    Good day! Thank you for bringing this to our attention. Our sincere apologies for the inconvenience caused. We will check and confirm this first to our relevant team, could you send us photo?

    Thank you for your patience and understanding.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from gla****Feb 27, 2019

    Hi if we ordered now, is the toothpaste dispenser still available? If not then why did u still put the pic on the ad?

    Answer : [Re] Inquiry for the item from gla****

    Dear Valued Customer,

    Good day! Thank you for bringing this to our attention. Our sincere apologies for the inconvenience caused. Please be advise that promotions are given at a specific time and is offered in a limited time only.

    Thank you for your patience and understanding.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

    We really apologize for the confusion. We have informed the relevant team regarding this. Thank you and have a great day!
    (Feb 28, 2019 17:45)

  • Question : Inquiry related delivery from 212****Feb 25, 2019

    any self collection? thanks

    Answer : [Re] Inquiry related delivery from 212****

    Dear Valued Customer!

    Thank you for your interest in purchasing our products!

    We regret to inform you that self-collection mode is currently not available yet in our system.

    Hope this answers your enquiries. should you have further questions, please don't hesitate to reach us.

    """"Fellow Us"""" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our RB Home SG Official Store and we are looking forward to your purchases with us. Have a great Monday!

    Lei
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry related delivery from lia****Jan 13, 2019

    Order No. 288061537

    Hi seller, do pack and transport securely.
    I received my last order where abt 2 cans were leaked partially and 2 cans had leaked completely. So i didn't get the value I paid for. I also had to deal w the oily mess.
    Pls note for it not to happen this time.
    Thanks.

    Answer : [Re] Inquiry related delivery from lia****

    Dear Valued Customer,

    We apologize about what happened the last time. We make sure that your parcel will be delivered safe and securely without any damages. Just know that we are doing our best to improve our service.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Nica
    Customer Service Officer
    aCommerce SG

+View all Notice, FAQ, Q&A >>
2x Diffuser Starter Kit + Free Air Wick Stick Up - Lavender + Freshwater
2x Diffuser Starter Kit + Free Air Wick Stick Up - Lavender + Freshwater
Item Q&A
  • Question : Inquiry for the item from sha****Mar 02, 2019

    Hi i cant seem to use the $10 coupon. Pls advise. Thanks.

    Answer : [Re] Inquiry for the item from sha****

    Dear Valued Customer,

    Thank you for your interest in purchasing our products! Thank you for bringing this to our attention. Please see visit the page and click the s$10.00. Please advice if the discount did not go
    trough.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

    Question : [Re] Inquiry for the item from sha****

    Hi! Im still unable to use. Pls refer to the screenshot. Thanks!

    Answer : [Re] Inquiry for the item from sha****

    Hi customer, shop coupon can only be used on regular priced items. This is a promotion bundle deal.
    Hope this clarifies. Thanks

Finish Bundle of 2 Powerball / Detergent Powder / Quantum Max + Free Dishwasher Cleaner
Finish Bundle of 2 Powerball / Detergent Powder / Quantum Max + Free Dishwasher Cleaner
Item Q&A
  • Question : Inquiry for the item from jay****Feb 22, 2019

  • Question : Inquiry for the item from kya****Feb 20, 2019

    I’m trying to order the All in One Max, is there enough stick as it indicates only 1 quantity. Please advise.

    Answer : [Re] Inquiry for the item from kya****

    Dear Valued Customer,

    Thank you for showing interest in our products.

    We highly advise this is a bundle order and you can add one per quantity. If you want to add this item to your order, you need to purchase this item separately. Hope this answers your enquiries. Should you have further questions, please don't hesitate to reach us.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our RB Home Official Store. Have a nice day!

    Greg
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from kya****Feb 20, 2019

    What’s the finish dishwasher? Is that fit cleaning the dishwasher ? I’m ordering all in one max ball & I’m in the process of selecting my PWP items. Thank you.

    Answer : [Re] Inquiry for the item from kya****

    Dear Valued Customer,

    Thank you for your interest in making your purchases with us.

    Finish presents its latest innovation in the dishwashing technology with Finish Quantum that not only ensures your dishes come out clean, but are also protected throughout the dishwasher cycle. Now 14x actions, including First Time Tough Stain Removal, Glass and Silver Protetion and Shine Booster, for our best ever clean and shine. Hope this answers your enquiries. Should you have further questions, please don't hesitate to reach us.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our RB Home Official Store. Have a nice day!

    Greg
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from Raj****Feb 08, 2019

  • Question : Inquiry related delivery from koh****Feb 02, 2019

    HI is there a store pickup option?

    Answer : [Re] Inquiry related delivery from koh****

    Dear Valued Customer,

    Thank you for reaching RB Home Official Store. The purchase items will be delivered to you by our courier partner, Urban Fox. We regret to inform you that we are not affliated to any physical store. I hope this would help.

    ""Fellow Us"" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Claire
    Customer Service Officer
    aCommerce SG


+View all Notice, FAQ, Q&A >>
Air Wick Fresh as Spring Time Freshmatic Refill Cherry Blossom + Free Gadget
Air Wick Fresh as Spring Time Freshmatic Refill Cherry Blossom + Free Gadget
Item Q&A
  • Question : Inquiry for the item from 211****Feb 19, 2019

    Got on off power ?

    Answer : [Re] Inquiry for the item from 211****

    Dear Valued Customer,

    Thank you for reaching our RB Home SG Official Store and for showing interest in purchasing our products.

    This is to confirm that this product has Off setting together with the options on the frequency of spray you prefer.

    Hope this answers your enquiries. Should you have further questions, please don't hesitate to reach us.

    ""Fellow Us"" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Lei
    Customer Service Officer
    aCommerce SG

Air Wick Freshmatic Compact Automatic Spray Purple Lavender Refill 24ML Air Care / Freshener
Air Wick Freshmatic Compact Automatic Spray Purple Lavender Refill 24ML Air Care / Freshener
Item Q&A
  • Question : Inquiry for the item from tra****Feb 18, 2019

    Will u be restocking soon?

    Answer : [Re] Inquiry for the item from tra****

    Dear Valued Customer,

    Thank you for your interest in making your purchases with us.

    We regret to inform you this item is Sold Out due to the high volume of orders we recently received. We have sent a request for restocking and are expecting to receive it any time soon. In the meantime, we encourage you to check the other products we offer. Your patience on this is highly appreciated.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our RB Home Official Store. Have a nice day!

    Greg
    Customer Service Officer
    aCommerce SG

Air Wick Freshmatic Compact Automatic Spray Kit
Air Wick Freshmatic Compact Automatic Spray Kit
Item Q&A
  • Question : Inquiry for the item from yue****Feb 17, 2019

    Pls advise manufacturing date of the free refills and lavender refill in the gadget.

    Answer : [Re] Inquiry for the item from yue****

    Dear Valued Customer,

    Hi good day! It's nice to hear from you. We can assure you that all of our products are of high quality, and you'll definitely see great results! We are glad to know that you love our product! As for your inquiry, we are still waiting feedback from our relevant department.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Greg
    Customer Service Officer
    aCommerce SG

Woolite Fabric Hand Wash 1L
Woolite Fabric Hand Wash 1L
Item Q&A
  • Question : Inquiry for the item from and****Feb 12, 2019

  • Question : Inquiry for the item from mar****May 25, 2018

Shieldtox NaturGard Liquid Vaporiser + Refill FREE Air Wick Stick Ups Lavender
Shieldtox NaturGard Liquid Vaporiser + Refill FREE Air Wick Stick Ups Lavender
Item Q&A
  • Question : Inquiry for the item from kai****Feb 13, 2019

    Can the liquid vaporizer be use in bedroom at night?

    Answer : [Re] Inquiry for the item from kai****

    Dear Valued Customer,

    Thank you for your interests in making your purchases with us.

    Shieldtox NaturGard Liquid Vaporiser
    uses high quality ingredients to ensure odourless, low irritant protection from mosquitoes all night long.
    It repels mosquitoes within 10 minutes. Provides continuous protection for up to 60 nights. Hope this answers your enquiries. Should you have further questions, please don't hesitate to reach us.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our RB Home Official Store. Have a nice day!

    Greg
    Customer Service Officer
    aCommerce SG

Shieldtox PowerGard Flying Insect Killer Twin Pack + Free 1 Flying Insect Killer 500ML + Free Harpic Lavender Cleaning Gel 450ML
Shieldtox PowerGard Flying Insect Killer Twin Pack + Free 1 Flying Insect Killer 500ML + Free Harpic Lavender Cleaning Gel 450ML
Item Q&A
  • Question : Inquiry for the item from Kan****Feb 09, 2019

    Hi

    There's no item to choose under free gwp. Pls advise. Thanks

    Answer : [Re] Inquiry for the item from Kan****

    Dear Valued Customer,

    Thank you for your inquiry and continued support in our RB Home Official Store. Thank you for bringing this up. We will notify the relevant department about this concern and we will revert back you as soon as possible.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our RB Home Official Store. Have a nice day!

    Greg
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from lia****Jan 10, 2019

    Hello, will u be stocking some more? I was wanna order about 6, u only have 3 left, and I wanna order for free delivery.

    Answer : [Re] Inquiry for the item from lia****

    Dear Valued Customer,

    Thank you for bringing this to our attention. Our sincere apology for inconvenience caused. We regret to inform you that as of now we can't give you the exact day of restocking as we are still waiting for an update coming from our relevant department.

    May we humbly ask for your patience and understanding.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from lia****Dec 22, 2018

    Dear seller I've bought in bulk twice before, under better offer. Twin pack free twin lack plus toilet duck. The current offer doesn't compare. Will u bring back the previous offer?

    Answer : [Re] Inquiry for the item from lia****

    Dear Valued Customer,

    We cannot say if we'll be able to bring back the old offer. We will try our best to come up with better deals and promotions. Please keep posted.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Nica
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry related delivery from joy****Nov 30, 2018

    Cart No : 123125033

    I paid $4.50 for shipping fee. Yet your delivery partner, Urbanfox did not deliver my order today. Urbanfox's staff, Feng Jiandai did not update me when they rescheduled the delivery to 1 Dec. Lousy delivery service. Irresponsible people!

    Answer : [Re] Inquiry related delivery from joy****

    Dear Valued Customer,

    We apologize for the trouble it has caused you. We'll notify the relevant department regarding this incident and we'll request to expedite delivery on this. Again, we are truly sorry for the delay.

    ""Fellow Us"" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our RB Home Official Store. Have a nice day!

    Claire
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry related delivery from joy****

    Urbanfox's staff, Kenneth contacted me today at noon to inform me that they cannot find the parcel at their premises. Hence they are unable to deliver my order today as promised by them yesterday. Lost parcel!

    Answer : [Re] Inquiry related delivery from joy****

    Dear Valued Customer,

    We apologize for the trouble it has caused you. We already notified the relevant department regarding this. We'll then advise you once verified. Thank you for your patience and understanding.

    ""Fellow Us"" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our RB Home Offi cial Store. Have a nice day!

    Claire
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry related delivery from joy****

    Finally I received my order this afternoon. The items came in a dirty box with two small dirty sticks inside it.

    Answer : [Re] Inquiry related delivery from joy****

    Poor packaging

    Question : [Re] Inquiry related delivery from joy****

    Poor packaging

    Answer : [Re] Inquiry related delivery from joy****

    Dear Valued Customer,

    Thank you for reaching RB Home SG Official Store.

    Our utmost apology for the inconvenience but we appreciate you giving us a feedback. We will surely raise this to UrbanFox in order to make sure that situations like this can be avoided in the fuiture. Again, our sincerest apology.

    " Fellow Us " for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support. Have a nice day!

    Alyssa
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry related delivery from joy****

    Can tell me how the two dirty sticks got into the dirty box?

    Answer : [Re] Inquiry related delivery from joy****

    Dear Valued Customer,

    Thank you for taking the time to message us.

    We greatly appreciate you raising this concern to us.

    We do understand how frustrating this may be and we sincerely apologise for it. Let me assure you that this has been raised to the relevant teams already. We are also hoping for your kindness and patience.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support. Have a nice day!

    Alyssa
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry related delivery from joy****

    I am asking you a question but you did not answer it.

    Answer : [Re] Inquiry related delivery from joy****

    Dear Valued Customer,

    Thank you for reverting back.

    We don't have definite answer to your query as we always make sure that orders are packed securely and being handled with care during delivery. As for what the photo shows, like what was mentioned above, we have coordinated with UrbanFox regarding this to do an investigation to find out what exactly happened during the delivery. Please bear with us.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support. Have a nice day!

    Alyssa
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from sal****Nov 20, 2018

    When is the expiry date of the products? Thank you

    Answer : [Re] Inquiry for the item from sal****

    Dear Valued Customer

    Thank you for reaching RB Home SG Official Store.

    We regret to inform you that we cannot provide a specific expiration date of this product. This is due to our facility has just received the stock and we are in the process of logging all the said information. However, let me assure you that all our products are new, fresh, and original. We take care of our business but most especially with our valued customers as you. Hope this answers your enquiries.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support. We are looking forward to your purchases with us. Have a nice day!

    Alyssa
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry for the item from sal****

    Dear Alyssa,

    Please let me know when may I expect delivery?

    Thank you.

    Answer : [Re] Inquiry for the item from sal****

    Dear Valued Customer,

    Thank you for reaching RB Home SG Official Store.

    We apologize for the delay of response. Please be advised regarding delay on delivery as we still have to wait for the stocks of Harpic White and Shine Active Cleaning Gel 450ML Value Pack 3s to arrive in the warehouse anytime soon. Please bear with us. We appreciate your patience.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support. Have a nice day!

    Alyssa
    Customer Service Officer
    aCommerce SG

+View all Notice, FAQ, Q&A >>