Q&A board

Q & A Lists
Item Question & Answer
Bundle of 4 Vanish Powder Laundry Stain Remover! Free Gift!!
Bundle of 4 Vanish Powder Laundry Stain Remover! Free Gift!!
Item Q&A
  • Question : Inquiry for the item from ang****May 27, 2019

    Hi. Is the promotion for free kettle ongoing?

    Answer : [Re] Inquiry for the item from ang****

    Dear Valued Customer,

    Good day. Thank you for your interest in purchasing our products! But we regret to inform you that as of now our kettle is in sold out status, we are still waiting for the stocks and we are not sure when is the exact date of restocking.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from soh****Mar 12, 2019

    Hi, if they free kettle still available? If I purchase on Wednesday 13/03, able to receive on 15/03 Friday?

    Answer : [Re] Inquiry for the item from soh****

    Dear Valued Customer,

    Thank you for your interests in making your purchases with us. Please be advised that we only have a few units left of Sencor Smart Kettle Pot there is a probability that this item is nearly sold out status, and with regards to the delivery, we are having some delay due to the overwhelming orders we received.

    Thanks you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

    Question : [Re] Inquiry for the item from soh****

    So how am I able to know that the stocks for the smart kettle are available anot? Cos if I purchase already and no more stock for the smart kettle how?

    Answer : [Re] Inquiry for the item from soh****

    Dear Valued Customer,

    Thank you for reaching our RB Home SG Official Store and for showing interest in purchasing our products.

    Please be advised that we are bound to update the inventory from time to time, based on the remaining stocks we have on-hand. Once the stocks are all sold-out, you will not be able to purchase the item then. That would be your indicator that the item has no stocks anymore.

    Hope this answers your enquiries. Should you have further questions, please don't hesitate to reach us.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our RB Home SG Official Store and have a nice day!

    Lei
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from sho****Mar 08, 2019

    Is free gift still available?

    Answer : [Re] Inquiry for the item from sho****

    Dear Valued Customer,

    Thank you for your interests in making your purchases with us. We only have a few units left there is a probability that this item is nearly sold out status.

    Thanks you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry related delivery from jes****Feb 26, 2019

    Hi seller, would like to place order for the pink powder. Please confirm if there are instock for the pink bottle and free gift (kettle)?

    Additionally, may I do a quick check on the approximately duration for the shipping?

    Thanks!

    Answer : [Re] Inquiry related delivery from jes****

    Dear Valued Customer,

    Good day. Please accept our humble apologies for the inconvenience caused. We regret to inform you that as of now we can't give you the exact day of restocking as we are still waiting for an update coming from our relevant department. In line with this we already made a follow up regarding to this issue hopefuly they will inform us once stock is available.

    May we humbly ask for your patience and understanding.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

    Question : [Re] Inquiry related delivery from jes****

    Any update on my enquiry.

    Answer : [Re] Inquiry related delivery from jes****

    Dear Valued Customer,

    Good day. We have remaining stocks as of the moment. We encourage you to purchase immediately as the item is fast moving. Though we already requested for additional inventory, we are not certain as to when it will arrive.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Abba
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from aeo****Feb 11, 2019

    Hi! I would like to purchase this , please reconfirm if you are still giving out the free kettle?

    Answer : [Re] Inquiry for the item from aeo****

    Dear Valued Customer,

    Thank you for making interest with our product. We regret to inform you that for the GWP Free Sencor Intelligent Fast Boil Kettle! is currently out stock, We have sent a request for restocking and are expecting to receive it any time soon. In the meantime, we encourage you to check the other products we offer. Your patience on this is highly appreciated.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our RB Home Official Store. Have a nice day!

    Greg
    Customer Service Officer
    aCommerce SG

+View all Notice, FAQ, Q&A >>
2 x Air Wick Cherry Blossom Starter Kit Gadget + Refill
2 x Air Wick Cherry Blossom Starter Kit Gadget + Refill
Item Q&A
  • Question : Inquiry related return and exchange from 236****May 17, 2019

    Hi Seller,

    My Cart no. 126928073. Found one of it is not working. Can I request for exchange?

    Answer : [Re] Inquiry related return and exchange from 236****

    Dear Valued Customer

    We regret to hear that you have received a damaged item. Kindly provide us a photo of the item so we can forward it to our relevant team. As per the replacement, we will need to pick it up and once the warehouse received the defective item, the replacement will be processed soon afterward. Again, we apologize for the inconvenience. Kindly confirm if you will be available on Tuesday, May 21st, 11 AM to 5 PM for the pick up?

    Thank you for your patience and understanding.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Anne
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry related return and exchange from 236****

    Hi Anne,

    Any update?

    Answer : [Re] Inquiry related return and exchange from 236****

    Dear Valued Customer,

    Good day. Thank you for reverting back to us. May we know if the item was already pick up? Please confirm so we can proceed to the next step.

    Thank you for your patience and understanding.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

    Question : [Re] Inquiry related return and exchange from 236****

    Hi Chris,

    No. The item is still with me. I'd sent an email to to the above email address and tried calling but nobody pick up. Please arrange for picking up of the item ASAP as I'll be oversea soon. Thkx!

    Answer : [Re] Inquiry related return and exchange from 236****

    Dear Valued Customer,

    Good day. Thank you for bringing this to our attention. Our sincere apology for the inconvenience caused. Please allow us to check and confirm this first to our relevant team and we will get back to you the soonest.

    Thank you for your patience and understanding.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from gwe****May 21, 2019

    Can we set the timer for the air freshener?

    Answer : [Re] Inquiry for the item from gwe****

    Dear Valued Customer,

    Thank you for your interest in our products. There's no timer for this product, however, there's a switch setting for the dispersal of fragrance.

    Large Flower: Intense experience for maximum enjoyment.
    Middle Flower: Medium intensity.
    Small Flower: Subtle experience for gentle fragrance.
    Dot: Off

    This is how long it can last (approximate):

    Top setting (large flower): Up to 19 days
    2nd setting down (medium flower): Up to 50 days
    3rd setting down (small flower): Up to 60 days
    Bottom setting is off.

    Hope this was helpful.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Nica
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry related delivery from ang****May 16, 2019

    when will the product be shipped out?? its been two weeks and the status is still.preparing????

    Answer : [Re] Inquiry related delivery from ang****

    Dear Valued Customer,

    We apologise for the late response.

    We checked and we regret to inform that your order is not yet prepared due to Sold Out status. We already requested for additional stock and rest assured that your order will be prepared immediately once stock received.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our RB Home Official Store. Have a nice day!

    Greg
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry related delivery from ang****

    why there was no update? why do i have to ask u? when will the stock be in? when can i receive it?

    Answer : [Re] Inquiry related delivery from ang****

    Dear Valued Customer

    We have yet to receive stocks for the item in your order. We already sen a follow-up request to our relevant team as this has been going on for too long. We sincerely apologize for the inconvenience. We will revert back to you once we have received the exact date or estimation of when would it be restocked as well as when the order has been prepared.

    Thank you for your patience and understanding.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Anne
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry related delivery from ami****Apr 10, 2019

    Hi, i placed order on the 6th april but now still did not receive.

    Answer : [Re] Inquiry related delivery from ami****

    Dear Valued Customer,

    Good day. Thank you for having time to message us. We checked and we noticed that your parcel was tag as Delivered as of 11 Apr 2019, 10:58 am
    You may also check your parcel with UrbanFox web site : https://www.urbanfox.asia/courier-tracking/tracking/

    Using your tracker no. : SM746619105086248019
    Please notify us once confirmed delivered.

    Your patience is greatly appreciated. Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry related delivery from kel****Feb 14, 2019

    Can do self collection ? Need it urgently by this Saturday 16 Feb 2019

    Answer : [Re] Inquiry related delivery from kel****

    Dear Valued Customer,

    Our sincerest apology for the inconvenience this has caused you. But we regret to inform you that we do not offer self collection since we have a couier partner which is UrbanFox. May we humbly ask for your patience and understanding.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

+View all Notice, FAQ, Q&A >>
Thirsty Hippo Dehumidifier Moisture Absorber 600ml x 36pcs + FREE Vacuum Flask
Thirsty Hippo Dehumidifier Moisture Absorber 600ml x 36pcs + FREE Vacuum Flask
Item Q&A
  • Question : Inquiry related delivery from hka****May 22, 2019

    Order no. : 294522392
    Ordered on 20th April, received confirmation that it was shipped on the same day... To date no sight of delivery despite 3 inquiries sent over the past 2 weeks. Please don't give me anymore standard replies telling me that you're looking into the matter and no actions have been taken....

    Please tell me how to go about cancel the order and get a refund instead. I had enough of this nonsense. BTW this is my 3rd encounters with shipping issues from the many purchases I made with you seller. No complaint about the products and great pricing, but your delivery partner suck...

    Answer : [Re] Inquiry related delivery from hka****

    Dear Christine Auw Yong,

    On behalf of RB Home, we want to extend my sincerest apologies for the negative experience that you had with us.

    We understand that as a loyal customer, when you make a purchase you expect to receive your product in a timely manner. We know that we have let you down, and for that we are very sorry. Inline with this we already requested to URBANFOX to deliver the parcel on Friday, please expect a call from them. Please notify us once you receive you parcel.

    We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.

    Should you need help in the future, please do not hesitate to contact us, as we will be very happy to assist you personally with anything you need.

    Chris
    Customer Service Officer
    aCommerce SG"

    Question : [Re] Inquiry related delivery from hka****

    At last received the items, thanks for taking actions and eventually resolved the issues.

    Answer : [Re] Inquiry related delivery from hka****

    Dear Valued Customer,

    That's great to hear. Thank you for your patience. We assure you that we are doing our best to better our service.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Nica
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry related delivery from 237****May 11, 2019

    order no 295331285

    hi, the shipping status showed the my order has been shipped out on 6may (order date 4May) and till now, ive not yet to receive. The tracking no you provide for urbanfox is not recognised at urbanbox tracking website, so what's the purpose of giving us a tracking number which is false?

    Ive also been getting emails to confirm delivery when i have no idea on the status of my order at all. Can you advise when will item be sent out please? if using q-express, its normally next day delivery upon pickup. Why is your chosen delivery company so unreliable?

    Answer : [Re] Inquiry related delivery from 237****

    Dear Valued Customer,

    Thank you for making your purchases in our RB Home Official Store.

    We checked and we noticed that your parcel has been tagged as delivered by our courier partner on 13 May 2019, at 09:56 am. Please confirm receipt to proceed with the next step.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our RB Home Official Store. Have a nice day!

    Laude,
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry related delivery from bel****May 11, 2019

  • Question : Inquiry related delivery from tan****May 11, 2019

    126745130

    Hello there, my order has been on shipping for more than a week. Nobody picks up the phone too. Qoo10 keeps spamming me the 'confirm delivery' emails.

    It is very clear you have operational issues with delivery. You should clean up your delivery act first before you keep selling.

    Very irresponsible behaviour.

    Answer : [Re] Inquiry related delivery from tan****

    Dear Valued Customer,

    We apologisef or the inconvenience caused.

    We checked and we are glad to advise that your parcel left the warehouse today at 09:47 am as it's scheduled for delivery today with tracking number: SM746462835285442393. You may follow the link below to track or reschedule:

    https://www.urbanfox.asia/courier-tracking/tracking/

    The next delivery status should show "On the way to deliver". Delivery hours of operation is until 6pm today.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our RB Home Official Store. Have a nice day!

    Laude,
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry from pig****May 08, 2019

    I would like to get the hippo with free kettle jug, not vacuum flask. Please advise if you can arrange for the 1.7L kettle jug instead if I order. Thank you.

    Answer : [Re] Inquiry from pig****

    Dear Valued Customer,

    Good day. Thank you for the information. But we regret to inform you that as of know we do not have 1.7L kettle jug as of now in this promo.

    May we humbly ask for your patience and understanding.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

+View all Notice, FAQ, Q&A >>
Finish Bundle of 3 Powerball / Detergent Powder / Quantum Max + Free Harpic
Finish Bundle of 3 Powerball / Detergent Powder / Quantum Max + Free Harpic
Item Q&A
  • Question : Inquiry for the item from Lyn****May 23, 2019

    Hi, are there ready stock now? How long is delivery?

    Answer : [Re] Inquiry for the item from Lyn****

    Dear Valued Customer,

    Thank you for your interest in our products. We do have available stocks for these so better purchase now while stocks last!

    Our standard delivery time is 3-5 working days. Hope this answers all you queries.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Nica
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry for the item from Lyn****

    Noted. Thank you

    Answer : [Re] Inquiry for the item from Lyn****

    Dear Valued Customer,

    You're most welcome. Looking forward to your purchases!

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Nica
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry from 235****May 17, 2019

  • Question : Inquiry for the item from nan****May 01, 2019

    How many pack of 24 pcs powerball for the purify of $35?

    3 pack of 24??

    Answer : [Re] Inquiry for the item from nan****

    Dear Valued Customer,

    Thank you for your interest in our products. This bundle includes 3 x Finish Advance Powerball 20g 24s and 1x Harpic Fresh Power 6 Wave 39g Summer Breeze for $35.

    Hoping to see you purchase from us soon!

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Nica
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from 245****Apr 29, 2019

    2 X Advanced Detergent Power Powder means 2 Packets?
    Each packet weight 1Kg?
    Please advise.
    Thanks

    Answer : [Re] Inquiry for the item from 245****

    Dear Valued Customer,

    Good day. Thank you for making interest in purchasing with us. Please allow us to confirm this first to our relevant team and we will get back to you as soon as possible.

    Thank you for your patience and understanding.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from nor****Apr 27, 2019

+View all Notice, FAQ, Q&A >>
Bundle of 3 x Harpic Power Bluematic 50G 6s Toilet Bathroom Cleaner! 1ST 100 Set - Free 3 x Harpic Active Cleaning Gel 500ML + 1 x Harpic Power Bluematic 50G 6s
Bundle of 3 x Harpic Power Bluematic 50G 6s Toilet Bathroom Cleaner! 1ST 100 Set - Free 3 x Harpic Active Cleaning Gel 500ML + 1 x Harpic Power Bluematic 50G 6s
Item Q&A
  • Question : Inquiry for the item from pei****May 22, 2019

    How long can one bluematic last in the toilet bowl?

    Answer : [Re] Inquiry for the item from pei****

    Dear Valued Customer,

    Thank you for your interest in our products. The Harpic Power Bluematic can last up to four weeks and gives it a pine fresh scent. Hope to see you purchase soon!

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Nica
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from mab****May 21, 2019

    Hi, do you have the manufacturing or expiry dates for the bluematic blocks?

    Answer : [Re] Inquiry for the item from mab****

    Dear Valued Customer,

    Thank you for your interest in our products. We just checked and unfortunately, we won't be able to provide the expiry date since the Bluematic is currently sold out. We have requested for additional stocks for this so do keep posted.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Nica
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from xlu****May 16, 2019

    If choose all bluematic does it means i will get 5 boxes, total 30 pieces?

    Answer : [Re] Inquiry for the item from xlu****

    Dear Valued Customer

    Yes. Since the bundle is total of 18s, choosing Bluematic 6s in free gifts #1 and #2 would total to 12s. Total of 30s will be sent to you (18s on the bundle + 12s on the free gifts). Hope this answers your inquiries.

    Thank you for your patience and understanding.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Anne
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from jul****May 12, 2018

    Do we remove the plastic bag or just open it and put it into the cistern? Instructions state to open plastic bag but do not remove the cloth. Are they the same thing?

    Answer : [Re] Inquiry for the item from jul****

    Dear Valued Customer,

    Thank you for making your purchases with us.

    We checked and we are glad to advise that the cloth must not be removed before dropping it in the cistern.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our RB Home Official Store. Have a nice day!

    Jojo
    Customer Service Officer
    aCommerce SG

2 x Vanish Power O2 Crystal White Laundry Fabric Stain Remover 800G/900G + FREE 1 x Vanish 800G + FREE 2 x 4S Thirsty Hippo 600ML
2 x Vanish Power O2 Crystal White Laundry Fabric Stain Remover 800G/900G + FREE 1 x Vanish 800G + FREE 2 x 4S Thirsty Hippo 600ML
Item Q&A
  • Question : Inquiry for the item from soh****May 21, 2019

    Hi. May I know which type of powder u have in stock now, so that I can order and no need to wait so long. Thanks. If I order today, when will I be receiving?

    Answer : [Re] Inquiry for the item from soh****

    Dear Valued Customer,

    Thank you for your interest in our products. We currently have stocks for these items but please be advised that stocks run out fast so you better purchase soon! Our standard delivery time is 3-5 working days.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Nica
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from pec****May 20, 2019

    Can this be use for coloired clothes

    Answer : [Re] Inquiry for the item from pec****

    Can this be used gor coloured clothes?

    Question : [Re] Inquiry for the item from pec****

    Dear Valued Customer,

    Thank you for your interest in our products. We don't recommend using this powder on colored clothes as this may cause discoloration on your colored cloths. This product is best used for whites while the Vanish Power 02 Fabric Stain Remover (Pink) is what we highly suggest for colored.

    Hope this was helpful!
    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Nica
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry related delivery from woo****May 03, 2019

    Hi,
    Please advise when my Order No. 294982586 will be delivered, I placed the order on 27 Apr

    Answer : [Re] Inquiry related delivery from woo****

    Dear Value Customer.

    We apologize for the delay and the inconvenience this has caused you. Upon checking, your item is on the midst of processing. The delivery and process had a delay due to the system migration and service upgrade we recently had. Again, we apologize for this inconvenience.

    Thank you for your patience and understanding.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Anne
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry related delivery from woo****

    Thanks for your reply. Please advise the date of delivery so that I can have someone at home to receive the items.

    Answer : [Re] Inquiry related delivery from woo****

    Dear Valued Customer,

    We checked and we regret to inform that your order is not yet prepared due to Sold Out status. We already requested for additional stock and rest assured that your order will be prepared immediately once stock received.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our RB Home Official Store. Have a nice day!

    Nica
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry related delivery from woo****

    Please update what's the status of my Order No. 294982586. When can it be delivered? Need urgently!

    Answer : [Re] Inquiry related delivery from woo****

    Dear Valued Customer,

    Thank you for making your purchases in our RB Home SG Official Store.

    Our sincere apology for the delay and trouble this may have caused you. We checked and we noticed that your parcel has been shipped to our courier partner to schedule and deliver with tracking number: SM7469574260500855. You may follow this link to track: https://www.urbanfox.asia/courier-tracking/tracking/

    ""Follow Us"" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our RB Home SG Official Store and have a nice day!

    Lei
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from 236****May 11, 2019

    Cart no. : 126549811 havent received the items, although the email says delivery on 1st may. ordered item on 26Apr. can seller pls help me check as i am unable to check the status for the items ordered.
    Thanks

    Answer : [Re] Inquiry for the item from 236****

    Dear Valued Customer,

    Thank you for making your purchases in our RB Home SG Official Store.

    Our sincere apology for the inaccurate order status. Please be advised that we are currently having some issues with our system caused by the ongoing system upgrade. Due to this, some of the orders updated status are not reflecting in a timely manner. Again, our sincere apology.

    As for your order, as per checking here, we regret to inform you that one product on your order (Harpic White and Shine Active Cleaning Gel 450ML) is currently on a Sold Out status. We have sent a request for restocking and are expecting to receive it any time soon. We will process the delivery as soon as the new stocks arrived.

    We sincerely apologise for the inconvenience this may have caused you. Your patience on this is highly appreciated. Thank you and have a great day!

    Lei
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry related delivery from 211****May 04, 2019

    please check my order number (Cart no. 126510713)at 24 april.but until now still not received
    the goods. more about one week. please check. Thank you.

    Answer : [Re] Inquiry related delivery from 211****

    Dear Valued Customer,

    We apologise for the late response.

    We checked and we regret to inform that your order is not yet prepared due to Sold Out status. We already requested for additional stock and rest assured that your order will be prepared immediately once stock received.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our RB Home Official Store. Have a nice day!

    Nica
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry related delivery from 211****

    hi. thank for reply. so when the stock delivery to me cos, my detergent already run out.please .....

    Answer : [Re] Inquiry related delivery from 211****

    Dear Valued Customer,

    We apologise for the late response.

    We already notified the relevant team regarding the delivery schedule of the additionals stocks in our warehuse. Rest assured that we will advise once we receive an update.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our RB Home Official Store. Have a nice day!

    Laude,
    Customer Service Officer
    aCommerce SG

+View all Notice, FAQ, Q&A >>
1 x Air Wick Lavender and Almond Blossom Essential Mist Fragrance Diffuser Starter Kit
1 x Air Wick Lavender and Almond Blossom Essential Mist Fragrance Diffuser Starter Kit
Item Q&A
  • Question : Inquiry for the item from Sil****May 20, 2019

  • Question : Inquiry for the item from glo****May 13, 2019

    Can choose starter kit for the free gift?

    Answer : [Re] Inquiry for the item from glo****

    Dear Valued Customer,

    Thank you for raising this concern to us and our sincere apology for the trouble this has caused you.

    For us to further verify this, may we please ask for a screenshot of the error/difficulties you are experiencing? We tried replicating it from our end, but we were able to choose the Lavender and Almond Blossom Diffuser Starter Kit from the dropdown list.

    Again, our sincere apology. Rest assured that necessary steps will be taken in making sure that this will not happen again in your future order with us.

    Thank you for your patience and understanding. Have a nice day!

    ""Follow Us"" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Lei
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry for the item from glo****

    Hi there,what is gift A & B?

    Answer : [Re] Inquiry for the item from glo****

    Dear Valued Customer,

    Thank you for your interest in our products. We would like to inform you that we are not able to disclose what the mystery gift is for this bundle but we assure you that you will like it.

    Better buy soon while stocks last!

    ""Follow Us"" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Nica
    Customer Service Officer
    aCommerce SG

(Group) Shieldtox and Mortein Insect Repellent All Insect Killer Twin Pack Free Single Pack
(Group) Shieldtox and Mortein Insect Repellent All Insect Killer Twin Pack Free Single Pack
Item Q&A
  • Question : Inquiry for the item from ren****May 14, 2019

    Hi RBHome, could you please advise the current free GWPs bundle promotion? Thanks.

    Answer : [Re] Inquiry for the item from ren****

    Dear Valued Customer,

    Thank you for reaching our RB Home SG Official Store and for showing interest in purchasing our products.

    Please be advised that our FREE items are under while supplies last rules. As for this specific promotion, the available item for free is our Air Wick Mono Stick Up Citrus.

    Hope this answers your inquiries. Should you have further questions, please don't hesitate to reach us. Have a nice day!

    ""Follow Us"" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our BRAND Official Store and we are looking forward to your purchases with us. Have a nice day!

    Lei
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from ren****May 10, 2019

  • Question : Inquiry for the item from ren****Apr 24, 2019

    Hi Seller,

    My orders suppose to come with 2 mop sets.. the DO indicated 2 mop sets but when I open the box, the mop sets is not there. Pls advise.

    Answer : [Re] Inquiry for the item from ren****

    Dear Valued Customer,

    Thank you so for raising this concern and our sincere apology for the trouble this has caused you.

    Please be advised that we had this concern escalated to our relevant team for investigation. This is a very uncommon that's why we really would like to get deeper into this issue and pinpoint the cause. We will send the missing items after this investigation. We do realize that this might cause you some inconvenience and we are truly sorry for this.

    Again, we sincerely apologise. Rest assured that we are doing our best to make sure that this won't happen again in your future purchase with us. Thank you for your patience and understanding.

    "Follow Us" for more updates and promotions. Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at sgcs@acommerce.asia, Monday to Friday (9 am to 12 pm and 1 pm to 5 pm).

    Lei
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from ren****Apr 21, 2019

  • Question : Inquiry for the item from Emi****Mar 02, 2019

    Hi ,
    Carted many sets for my household but coupd not checkout as I kept getting items not sufficient.. please check and update me on current stock availability. Thanks

    Answer : [Re] Inquiry for the item from Emi****

    Dear Valued Customer,

    Thank you for your interest in our products. We checked and it shows that we have atleast 70 pieces left for the Mortein and we have low stocks (around 10) available for the Shieldtox. May we know how many you are planning to purchase?

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Nica
    Customer Service Officer
    aCommerce SG

+View all Notice, FAQ, Q&A >>
24s Thirsty Hippo Offer! Thirsty Hippo Dehumidifier Moisture Absorber 600ml x 24s + Free 1 x Harpic
24s Thirsty Hippo Offer! Thirsty Hippo Dehumidifier Moisture Absorber 600ml x 24s + Free 1 x Harpic
Item Q&A
  • Question : Inquiry related delivery from est****May 12, 2019

    Hi
    I place my order on 7 May and today is 13 May and I still haven’t not received my delivery
    Kindly revert ASAP

    Answer : [Re] Inquiry related delivery from est****

    Dear Valued Customer,

    We apologisef or the inconvenience caused.

    We checked and we are glad to advise that your parcel left the warehouse today at 11:00 am as it's scheduled for delivery today with tracking number: SM746977102565456240. You may follow the link below to track or reschedule:

    https://www.urbanfox.asia/courier-tracking/tracking/

    The next delivery status should show "On the way to deliver". Delivery hours of operation is until 6pm today.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our RB Home Official Store. Have a nice day!

    JM
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry related delivery from hal****May 07, 2019

    Where is my order? The tracking number provided by urbanfox is not recognised?!?!

    Answer : [Re] Inquiry related delivery from hal****

    Dear Valued Customer,

    We checked and we regret to inform that your order is not yet prepared due to Sold Out status. We already requested for additional stock and rest assured that your order will be prepared immediately once stock received.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our RB Home Official Store. Have a nice day!

    Nica
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry related delivery from hal****

    By when?

    Answer : [Re] Inquiry related delivery from hal****

    Dear Valued Customer,

    Good day. We checked and we noticed that your parcel has been packed and is being prepared to be forwarded to our courier. Please expect a notification from our courier partner for the tracking details. This process usually takes less than a week, however, due to an on-going system migration and service upgrade, delivery process will take longer timeframe than the usual.

    Please notify us if you received the tracking no. so we can help you update this to our curier partner. Your patience is greatly appreciated.

    Thanks you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

    Question : [Re] Inquiry related delivery from hal****

    Tracking #SM746898727679916181 , but its not recognised in the urbanfox website. Please help

    Answer : [Re] Inquiry related delivery from hal****

    Dear Valued Customer,

    Good day. Our sincere apology for the inconvenience caused. Please be advise regarding delay in delivery as we are still waiting for the stocks of (Harpic Mountain Pine Active Cleaning Gel 500ML) to arrive in the warehouse. hopefully within this month, we get the new stock.

    Thank you for your patience and understanding.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry related delivery from jas****May 01, 2019

    Hi, my order is still untrackable @ urbanfox even though it stated shipped out. Is my order still with you or with urbanfox? How long do I have to wait?

    Answer : [Re] Inquiry related delivery from jas****

    Dear Valued Customer,

    Thank you for raising this concern to us. Please allow us to express our sincere apology for the trouble this has caused you.

    In keeping our commitment to bringing the best value to our customer, this process usually takes less than a week, however, due to an on-going system migration and service upgrade, as of now we can't check your order and listing to our system. Please give as until next week to check your order to our system. Our sincere apology for this.

    Again, our sincere apology. Rest assured that necessary steps will be taken in making sure that this will not happen again in your future order with us.

    Chris
    Customer Service
    Officer aCommerce SG

    Question : [Re] Inquiry related delivery from jas****

    Any updates on this? You mentioned will let me know this week.

    Answer : [Re] Inquiry related delivery from jas****

    Dear Valued Customer,

    We checked and we regret to inform that your order is not yet prepared due to Sold Out status. We already requested for additional stock and rest assured that your order will be prepared immediately once stock received.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our RB Home Official Store. Have a nice day!

    Nica
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry related delivery from jas****

    Omg when will the stock come in? Why is my order shipped when there's no stock? How long do I have to wait?

    Answer : [Re] Inquiry related delivery from jas****

    Dear Valued Customer,

    We are truly sorry for this. We don't have the exact date when the stocks will arrive but we assure you that we will immediately ship it out once stocks are available.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our RB Home Official Store. Have a nice day!

    Nica
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry related delivery from jas****

    I do not wish to wait anymore. Please cancel this order. How can you put order on delivery to lock the order and tell customer you do not know when the stock will be in. This is a very irresponsible act.

    Answer : [Re] Inquiry related delivery from jas****

    Dear Valued Customer,

    We are truly sorry for this. This is not the kind of service we would like to provide you. Please know that we have already ordered for new stocks and the estimate date for the arrival isn't specified to us. We do not want to put your hopes up. But we do understand your frustration and we know its unfair to you.

    If you wish to cancel this order, kindly request for cancellation and we will approve.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our RB Home Official Store. Have a nice day!

    Nica
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry related delivery from jas****

    You put my order on delivery status, how am I going to cancel? No option to cancel when item is on shipped out status.

    Answer : [Re] Inquiry related delivery from jas****

    Dear Valued Customer,

    Good day. We checked and we noticed that your parcel has been packed and is being prepared to be forwarded to our courier. Please expect a notification from our courier partner for the tracking details. This process usually takes less than a week, however, due to an on-going system migration and service upgrade, delivery process will take longer timeframe than the usual.

    Do you wish to cancel this order? Please revert back so we can inform and coordinate this to the relevant team. May we humbly ask for your patience and understanding.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

    Question : [Re] Inquiry related delivery from jas****

    So the stock is really in already? If it's already packed and prepared for delivery then pls proceed. What is my tracking number? I need to make sure it's trackable this time round.

    Answer : [Re] Inquiry related delivery from jas****

    Dear Valued Customer,

    Good day. Our sincere apology for the inconvenience caused. Please be advise regarding delay in delivery as we are still waiting for the stocks of (Harpic Mountain Pine Active Cleaning Gel 500ML) to arrive in the warehouse. hopefully within this month, we get the new stock.

    Thank you for your patience and understanding.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from meg****Apr 15, 2019

  • Question : Inquiry related delivery from joe****Apr 08, 2019

    Hi seller,
    Good day.
    So what’s going on? Missing parcel has not delivered but changed status to delivered?

    Delivery company no reply until now. So I should complain to Qoo10 to get the refund and leave feedback on the reviews?

    What is all these about? Ordered 48s but deliveref 16s, no reply from seller and no reply from Delivery party.

    Can please assist to expedite checking and advise asap before i proceed to next step! At least tell me whether the items missing or arrange to reschedule for 2nd delivery?
    Sigh!

    Pls assist. Thanks.

    Answer : [Re] Inquiry related delivery from joe****

    Dear Valued Customer,

    Good day, Our sincere apology for the inconvenience caused. Dont worry we will coordinate this to our relevant team, and we will give you an update as soon as possible.

    Thank you for your patience, have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

    Question : [Re] Inquiry related delivery from joe****

    Hi aCommerce SG,

    Tks for reply.

    Is alright as i have settled the issue with delivery company myself. Several emails snd calls from 6 Apr to 10 Apr.
    Missing parcel located and just delivered finally.

    Attached the new delivery document the delivery party recreated for yr reference.


    Let me know how to cancel the non receipt claim application.

    Tks & regards.

    Answer : [Re] Inquiry related delivery from joe****

    Dear Valued Customer,

    Good day. We are glad to know rthat you already received your parcel. You're most welcome. You can request to cange the non-receipt claim at Qoo10 CS center.

    Thank you have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

+View all Notice, FAQ, Q&A >>
Harpic Toilet Cleaning Set! 9 x Harpic Cleaning Gel 500ML + 2 x Harpic Lavender 500ML + 2 x Nature
Harpic Toilet Cleaning Set! 9 x Harpic Cleaning Gel 500ML + 2 x Harpic Lavender 500ML + 2 x Nature
Item Q&A
  • Question : Inquiry for the item from Ste****May 11, 2019

    Placed order on 24th April 2019, have not received till today 11th May 2019. No notification received too.

    Answer : [Re] Inquiry for the item from Ste****

    Dear Valued Customer,

    Thank you for making your purchases in our RB Home SG Official Store.

    Our sincere apology for the delay. We checked and we noticed that your parcel has been shipped to our courier partner to schedule and deliver with tracking number: SM746800619236000323. You may follow this link to track: https://www.urbanfox.asia/courier-tracking/tracking/

    "Follow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our RB Home SG Official Store and have a nice day!

    Lei
    Customer Service Officer
    aCommerce SG

Air Wick Lavender and Almond Blossom Essential Mist Fragrance Diffuser Refill
Air Wick Lavender and Almond Blossom Essential Mist Fragrance Diffuser Refill
Item Q&A
  • Question : Inquiry for the item from rac****May 06, 2019

    Do you sell the Fresh Water Breeze refil?

    Answer : [Re] Inquiry for the item from rac****

    Dear Valued Customer,

    Thank you fpr your interest in our products. Unfortunately, we don't have the Fresh Water Breeze Refill available. We only have the Lavender and Almond Blossom Essential Mist Fragrance Diffuser Refill and Mandarin Sweet Orange Essential Mist Fragrance Diffuser Refill.

    Hope to see you purchase soon!

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Nica
    Customer Service Officer
    aCommerce SG

Air Wick Essential Mist Fragrance Diffuser Starter Kit! FREE Gift worth up to $40
Air Wick Essential Mist Fragrance Diffuser Starter Kit! FREE Gift worth up to $40
Item Q&A
  • Question : Inquiry for the item from tan****Apr 30, 2019

  • Question : Inquiry related delivery from yuk****Apr 22, 2019

  • Question : Inquiry for the item from viv****Apr 20, 2019

    Isn’t only can use same brand of essential oil , if I use other Brand of oil can fix in ?

    Answer : [Re] Inquiry for the item from viv****

    Dear Valued Customer,

    Good day. Thank you for bringing this to our attention. Please allow us to check and confirm this to our relevant department. We will get back to you the soonest.

    Thank you for your patience and understanding.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from kim****Apr 11, 2019

    For the $10 takashimaya voucher, does it comes in a envelope? Thanks.

    Answer : [Re] Inquiry for the item from kim****

    Dear Valued Customer,

    Good day. Thank you for bringing this to our attention. Upon check the page Takashimaya comes with the envelope.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

1 x Air Wick Lavender and Almond Blossom Essential Mist Diffuser + 4 x Refills 20ml + FREE 1 x Induction or Ceramic Cooker+Pot! 50qty only
1 x Air Wick Lavender and Almond Blossom Essential Mist Diffuser + 4 x Refills 20ml + FREE 1 x Induction or Ceramic Cooker+Pot! 50qty only
Item Q&A
  • Question : Inquiry from min****Apr 29, 2019

  • Question : Inquiry for the item from jas****Apr 24, 2019

    Hi will I also get the cushion that comes free with $60 purchase of rb item?

    Answer : [Re] Inquiry for the item from jas****

    Dear Valued Customer,

    Thank you for reaching our RB Home SG Official Store and for showing interest in purchasing our products.

    For our further checking, may we know which promotion are you referring to? A screenshot will be a great help as well. Hoping to hear from you soon.

    "Follow Us" for more updates and promotions. Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at sgcs@acommerce.asia, Monday to Friday (9 am to 12 pm and 1 pm to 5 pm).

    Lei
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from xia****Apr 17, 2019

    Hi, can i indicate induction cooker preferred for the free gift as i already own the ceramic one when i purchase? tq!

    Answer : [Re] Inquiry for the item from xia****

    Dear Valued Customer,

    Good day. Thank you for bringing this to our attention. Please be advised that Induction and Ceramic Cooker are randomly given we only have limited access that's why we do not have control over what free gift may be sent out.

    Thank you for your patience, have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from vso****Apr 13, 2019

    Can I get ceramic cooker if I order

    Answer : [Re] Inquiry for the item from vso****

    Dear Valued Customer,

    Good day. Thanks for showing interest in making your purchase here RB Home SG Official Store. We regret to inform you that the free item is randomly given.

    Thank you for your patience and understanding.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from dol****Mar 26, 2019

+View all Notice, FAQ, Q&A >>
Air Wick Mandarin Sweet Orange Essential Mist Fragrance Diffuser Refill
Air Wick Mandarin Sweet Orange Essential Mist Fragrance Diffuser Refill
Item Q&A
  • Question : Inquiry from van****Apr 27, 2019

2 x Air Wick Lavender and Almond Blossom Essential Mist Fragrance Diffuser Starter Kit. FREE 1 x Induction or Ceramic Cooker or Lamart Mop Set (Micro Fibre)
2 x Air Wick Lavender and Almond Blossom Essential Mist Fragrance Diffuser Starter Kit. FREE 1 x Induction or Ceramic Cooker or Lamart Mop Set (Micro Fibre)
Item Q&A
  • Question : Inquiry for the item from rey****Apr 20, 2019

    Hi, may I know if the extra 2 refills will be included in the package? As seen in your picture promotion, I hope it does include 2 extra refills (mandarin orange) or else it will be a little boring with just lavender and almond blossom fragrance :(

    Answer : [Re] Inquiry for the item from rey****

    Dear Valued Customer,

    Good day. Thank you for bringing this to our attention. Please allow us to check and confirm this to our relevant department. We will get back to you the soonest.

    Thank you for your patience and understanding.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

    Question : [Re] Inquiry for the item from rey****

    Hi, thank you for the reply. For your information as I have not receive your reply few days ago, I have already made an order. Order No. 294600318. I hope you could include the extra refills (mandarin orange) instead, as I would prefer mandarin orange fragrance and really like to try out its fragrance. Thank you so much.

    Answer : [Re] Inquiry for the item from rey****

    Dear Valued Customer,

    Good day. Thank you for bringing this to our attention. We check and we noticed that if you order Air Wick Lavender and Almond Blossom Essential Mist Fragrance Diffuser Starter Kit. Is this correct?

    Thank you for your patience and understanding.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

    Question : [Re] Inquiry for the item from rey****

    Yes, I have ordered 2 sets of diffuser starter kit. However in your picture and previous listings, there are extra refills included in the kit? Therefore I would like to request for mandarin orange fragrance refill. It’s really disappointing if the starter kit does not provide extra refill like what is stated in your picture and previous listings.

    Answer : [Re] Inquiry for the item from rey****

    Dear Valued Customer,

    Thank you for making your purchases in our RB Home SG Official Store.

    We checked and we noticed that your parcel was delivered on 24 Apr 2019 at 12:25 pm. Please confirm receipt to proceed with the next step.

    We are hoping that you are satisfied with your purchase. Thank you for your continued support in our our our RB Home SG Official Store and we are looking forward to your purchases with us. Have a nice day!

    ""Follow Us"" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Lei
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry for the item from rey****

    Hi, yes I have received the parcel but I’m not satisfied with the order as what I have previously stated, in your picture and previous listings, there are extra refills included in the kits. Therefore the request for mandarin orange fragrance refill.

    Please reply accordingly as I have been asking so many times about the extra refills shown clearly in your picture and listing previously. But no respond is given till now.

    This is really a disappointing purchase with your misleading picture. I would appreciate if RB Home would send the extra refills accordingly if it really values its customers and future purchases.

    Thank you.

    Answer : [Re] Inquiry for the item from rey****

    Dear Valued Customer,

    Good day. Thank you for bringing this to our attention. Our sincere apology for the inconvenience caused. But we check and we notice in your order information that you order for 2 x Air Wick Lavender and Almond Blossom Essential Mist Fragrance Diffuser Starter Kit. FREE 1 x Induction or Ceramic Cooker or Lamart Mop Set (Micro Fibre) only.

    Thank you for your patience and understanding.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

    Question : [Re] Inquiry for the item from rey****

    Hi, yes I have ordered 2 x air wick starter kits and 1 free induction cooker, thinking there are 2 extra refills INCLUDED in the starter kits which is CLEARLY SHOWN in your picture. Therefore resulting in this unsatisfied purchase.

    Please reply accordingly, as I have been asking so many times about the extra refills shown in your option picture but still no respond till now. I hope RB Home customer service could stop replying the same exact reply but to reply accordingly.

    Answer : [Re] Inquiry for the item from rey****

    Dear Valued Customer,

    We apologize for this inconvenience. We've already forwarded this concern to our relevant team. As per the picture, we will have it investigate since the list did not include any extra refills (much to the customer's confusion). Please use the image I attached for your reference. We sincerely apologize as the picture caused a confusion on the order which result unsatisfaction on your end. We will have the relevant team update the picture or order on the Marketplace. We will revert back to you once we have received feedback from our backoffice team regading this concern.

    Thank you for your patience and understanding.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Anne
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from alv****Mar 14, 2019

    I purchase a total of over $300 worth of orders from you. I only received 2 free gifts and never received any of my orders at all... Pls see attached photo.

    Answer : [Re] Inquiry for the item from alv****

    Dear Valued Customer,

    Thank you for making a purchase with us and our sincere apology for the confusion.

    As advised by our relevant team, your order will be in two (2) deliveries. We have initially delivered the rice cooker. For the other items, here's the tracking number: SM746835298553326915. You may track the progress of your order through this website:
    https://www.urbanfox.asia/courier-tracking/tracking/

    Hope this answers your enquiries. Should you have further questions, please don't hesitate to reach us.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our RB Home SG Official Store and have a nice day!

    Lei
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry for the item from alv****

    Hi Lei, to clarify, I have not receive the rice cooker free gift. Instead, I received the multi cooker and a hot pot. Pending my order items and the rice cooker free gift.

    Answer : [Re] Inquiry for the item from alv****

    Dear Valued Customer,

    Good day. Thank you for this clarification. We are sending you a package for the missing items. Once you receive it, kindly advise us and confirm to us if there are still missing items.

    For the coming items, here's the tracking number: SM746835298553326915. You may track the progress of your order through this website:
    https://www.urbanfox.asia/courier-tracking/tracking/

    Hope this answers your enquiries. Should you have further questions, please don't hesitate to reach us.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our RB Home SG Official Store and have a nice day!

    Abba
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry for the item from alv****

    Hello, I have received my orders today. But I am short of one free gift (rice cooker). Pls refer to the original photo for the 2 free gifts sent previously (multi-cooker and multi steamboat BBQ cooker).

    Answer : [Re] Inquiry for the item from alv****

    Dear Valued Customer,

    Good day, Thank you for bringing this to our attention. Our sincere apology for the inconvenience caused. Please be advised that we already coordinated this to our relevant department. We will update you as soon as possible.

    Thank you for your patience, have a great weekend.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from Hel****Mar 15, 2019

    Mar 08, 2019 (Cart no. 125581849)
    Received Free Gifts (Rice Cooker) but without actual items. Please advise items purchased sent separately?

    Answer : [Re] Inquiry for the item from Hel****

    Dear Valued Customer,

    Thank you for making your purchases with us. We checked and we noticed that your parcel is in transit status already please expect your parcel any time soon. You may also check your parcel with UrbanFox web site :https://www.urbanfox.asia/courier-tracking/tracking/
    Using your tracker no. : SM746835285565290824
    Please notify us once you received your parcel.
    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from axl****Mar 13, 2019

    hi, I only received the pot but no diffuser. my order number is 125580109, have log an inquiry and provided pics also. pls advice

    Answer : [Re] Inquiry for the item from axl****

    Dear Valued Customer,

    Thank you for making your purchases with us. We checked and we noticed that your parcel is in transit status already please expect your parcel any time soon. You may also check your parcel with UrbanFox web site :https://www.urbanfox.asia/courier-tracking/tracking/
    Using your tracker no. : SM746835278485952443
    Please notify us once you received your parcel.
    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from lad****Mar 12, 2019

    Dear seller,
    I placed an order of the above item on 7 Mar (Order no : 291214391). On 11 Mar, l received a big box with ONLY A RICE COOKER inside with the 2 diffusers + oil, etc missing. Appreciate you get back to me as when you are going to send the remaining items.
    Thank you.

    Answer : [Re] Inquiry for the item from lad****

    Dear Valued Customer,

    Good day. Thank you for bringing this to our attention. Let us assist you with this concern. But for us to do it accordingly, kindly provide us a photo of the items that you received so we can endorse it to the relevant department.

    Once the photos are in, we shall process what has to be done and deliver to you what is necessary.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Abba
    Customer Service Officer
    aCommerce SG

+View all Notice, FAQ, Q&A >>
[180 DAYS SUPPLY] Air Wick Essential Mist Fragrance Diffuser Refill 20ml - Buy 3 FREE 1
[180 DAYS SUPPLY] Air Wick Essential Mist Fragrance Diffuser Refill 20ml - Buy 3 FREE 1
Item Q&A
  • Question : Inquiry related delivery from tio****Apr 24, 2019

    Orders on 14 apr, and status is still shipping requested. When is the order going to be shipped?

    Answer : [Re] Inquiry related delivery from tio****

    Dear Valued Customer,

    Thank you so for raising this concern and our sincere apology for the trouble this has caused you. Please be advised that another follow up was communicated to our relevant team regarding your order. We will send you an update as soon as we receive any valuable feedback.

    Again, our genuine apology for the inconvenience this may cause you. Rest assured that we do have all the intentions to resolve this the soonest.

    ""Follow Us"" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Lei
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from gla****Apr 14, 2019

    This 3 + 1 free means all 4 are refill only with NO actual diffuser given??

    Answer : [Re] Inquiry for the item from gla****

    Hi i need answer today otherwise coupon is due today & cant use anymore if u reply too late.

    Question : [Re] Inquiry for the item from gla****

    Dear Valued Customer,

    Good day. Thanks for showing interest in making your purchase here RB Home SG Official Store. Yes you are correct.

    Thank you for your patience and understanding.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer

Easy On Speed Starch / Double Starch
Easy On Speed Starch / Double Starch
Item Q&A
  • Question : Inquiry for the item from let****Apr 22, 2019

    You advertise as Bundle Deal but the selection looks like getting 1 each only, am I right?

    Answer : [Re] Inquiry for the item from let****

    Dear Valued Customer,

    Good day. Thank you for bringing this to our attention. Please allow us to confirm this first to our relevent team and we will get back to you the soonest.

    Thank you for your patience and understanding.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

ThirstyHippo Dehumidifier Moisture Absorber 600ml x 44pcs + FREE PowerPac Cooker
ThirstyHippo Dehumidifier Moisture Absorber 600ml x 44pcs + FREE PowerPac Cooker
Item Q&A
  • Question : Inquiry related delivery from cal****Mar 18, 2019

    Made purchase on 2 March. Item has been indicated as 'shipping on delivery' since, but yet to receive anything. Tried using the tracking number provided to track but it couldn't be found in the system. Pls advice on status of item thank you!

    Answer : [Re] Inquiry related delivery from cal****

    Dear Valued Customer,

    Good day. We checked and we noticed that your parcel has been packed and is being prepared to be forwarded to our courier. Please expect a notification from our courier partner for the tracking details any time soon. Please notify us if you received the tracking no. so we can help you update this to our courier partner. Your patience is greatly appreciated.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

    Question : [Re] Inquiry related delivery from cal****

    didn’t receive hippo at all, got just one air wick. please let me know where my items are. this isn’t what i ordered.

    Answer : [Re] Inquiry related delivery from cal****

    Dear Valued Customer,

    Good day, Thank you for bringing this to our attention. Our sincere apology for the inconvenience caused. Please allow us to check and confirm this first to our relevant department. We will update you as soon as possible.

    Thank you for your patience, have a great weekend.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

    Question : [Re] Inquiry related delivery from cal****

    Hi, any updates? Thanks!

    Answer : [Re] Inquiry related delivery from cal****

    Dear Valued Customer,

    Good day. Please accept our humble apologies for the inconvenience caused. Please be advise regarding delay in delivery as we are still waiting for the stocks of (Thirsty Hippo Dehumidifier Moisture Absorber 600ml 3 Pieces) to arrive in the warehouse.

    In line with this we already made a follow up regarding to this issue hopefuly they will inform us once stock is available.

    May we humbly ask for your patience and understanding.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

    Question : [Re] Inquiry related delivery from cal****

    Which date roughly will stock arrive?

    Answer : [Re] Inquiry related delivery from cal****

    Dear Valued Customer,

    We apologize for the delay this has been causing you. Unfortunately, we do not have an update yet as to when the stocks will be coming in. But rest assured that once the stocks are available, your order will be delivered to you shortly.

    We appreciate your patience and understanding on this matter.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Abba
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry related delivery from cal****

    hi when is it arriving ??? it’s been too long .

    Answer : [Re] Inquiry related delivery from cal****

    Dear Valued Customer,

    Good day. Thanks for showing interest in making your purchase here RB Home SG Official Store. As of now, we do not have an update regarding to restocking. You may also check our RB Home page for the stock availability

    Thank you for your patience and understanding.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry related delivery from dor****Apr 01, 2019

    I have ordered my item on 17 March. The status is shipping on delivery but till now, 1st Apr, there is still no update on the tracking status and no update from seller on the status. My order is 291895579. Please update me on status, if not cancel and refund me asap

    Answer : [Re] Inquiry related delivery from dor****

    Dear Valued Customer,

    Firstly, allow us to apolgise for the trouble. We can certainly understand your frustrations and to be honest, we are as much as frustrated as you are as this is not the kind of experience we wish to provide to our valued customers like you. As per your request we already process the cancellation and refund and will reflect in your statement 1 to 2 billing cycle.

    May we humbly ask for your patience and understanding.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from e_v****Mar 29, 2019

    Hi, any more stock for the rice cooker?

    Answer : [Re] Inquiry for the item from e_v****

    Dear Valued Customer,

    Good day. Please allow us to confirm and coordinate this first to our relavant team and we will get back to you with an up date.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry related delivery from Kwa****Mar 16, 2019

    Order placed on 3 Mar. Item stated as shipped out on 7 Mar. It is already 16 Mar today and I have not received the items 2 weeks after placing order. Please assist to check. Order no. is 291026439. Thanks.

    Answer : [Re] Inquiry related delivery from Kwa****

    Dear Valued Customer,

    Good day, Thank you for bringing this to our attention. Our sincere apology for the inconvenience caused. Please allow us to check and confirm this first to our relevant department. We will update you as soon as possible.

    Thank you for your patience, have a great weekend.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

    Question : [Re] Inquiry related delivery from Kwa****

    Any updates?

    Answer : [Re] Inquiry related delivery from Kwa****

    Dear Valued Customer,

    Good day. Our sincere apology for the inconvenience caused. Please be advise regarding delay in delivery as we are still waiting for the stocks of (Thirsty Hippo Dehumidifier Moisture Absorber 600ml 3 Pieces, GWP Steamboat with BBQ function, And Air Wick Lavender and Almond Blossom Essential Mist Fragrance Diffuser Starter Kit ) to arrive in the warehouse.

    Thank you for your patience and understanding.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

    Question : [Re] Inquiry related delivery from Kwa****

    Thanks for your reply. Kindly cancel my order and process a full refund to my account as I can’t wait infinitely for the order to arrive. Thanks.

    Answer : [Re] Inquiry related delivery from Kwa****

    Dear Valued Customer,

    Firstly, allow us to apologise for the trouble. We can certainly understand your frustrations and to be honest, we are as much as frustrated as you are as this is not the kind of experience we wish to provide to our valued customers like you.

    In line with this, we already process the cancellation and refund and will reflect in your statement 1 to 2 billing cycle.

    May we humbly ask for your patience and understanding.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9 am to 12 pm and 1 pm to 5 pm).

    Thank you for your continued support in our official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from jac****Mar 19, 2019

    Does the free rice cooker comes with safety mark?

    Answer : [Re] Inquiry for the item from jac****

    Dear Valued Customer,

    Good day! Thank you for interest in purchasing with us. Please be advised that you can only choose one of the gifts, either PowerPac 0.6L Rice Cooker with Steamer or PowerPac Multi Cooker Mc 165.

    Thank you for your patience and understanding on this matter.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

+View all Notice, FAQ, Q&A >>
Air Wick Starter Kit and FREE refill Twin Pack and Lock n Lock Container!  Airwick Air Care / Freshe
Air Wick Starter Kit and FREE refill Twin Pack and Lock n Lock Container! Airwick Air Care / Freshe
Item Q&A
  • Question : Inquiry for the item from gla****Apr 11, 2019

    Hi when will u get stock for other scents that are non- cherry blosom?

    Answer : [Re] Inquiry for the item from gla****

    Dear Valued Customer,

    Good day. Please accept our humble apologies for the inconvenience caused. We regret to inform you that as of now we can't give you the exact day of restocking as we are still waiting for an update coming from our relevant department.

    In line with this we already made a follow up regarding to this issue hopefuly they will inform us once stock is available.

    May we humbly ask for your patience and understanding.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

    Question : [Re] Inquiry for the item from gla****

    I have tried ur cherry Blomson before, it’s terrible cheap smell (not scent) & gives me headaches all the time. That’s why most ppl don’t prefer this scent, the other scent ; SPRING cherry blomson is ok.

    Answer : [Re] Inquiry for the item from gla****

    Dear Valued Customer,

    Good day. Thank you for bringing this to our attention. Please allow us to inform the relevant department on this.

    Thank you for your patience and understanding.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from 238****Mar 29, 2019

    Hi,
    when will the free item (refill) be replensihed??

    Answer : [Re] Inquiry for the item from 238****

    Dear Valued Customer,

    Good day. We checked and we noticed that your parcel has been packed and is being prepared to be forwarded to our courier. Please expect a notification from our courier partner for the tracking details any time soon. Please notify us if you received the tracking no. so we can help you update this to our curier partner. Your patience is greatly appreciated.

    Thanks you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from 211****Mar 22, 2019

    Type : Cherry Blossom Spray
    Free Refill : none
    Free Gift (While stock lasts) : Lock n Lock Tall Container
    Add on Refill Twin Pack : none

    Now is without free refill? Please advise.

    Answer : [Re] Inquiry for the item from 211****

    Dear Valued Customer,

    Good day. Please accept our humble apologies for the inconvenience caused. We regret to inform you that as of now we can't give you the exact day of restocking of the free refill as we are still waiting for an update coming from our relevant department.

    In line with this we already made a follow up regarding to this issue hopefuly they will inform us once stock is available.

    May we humbly ask for your patience and understanding.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from jen****Feb 28, 2019

    when restock for lavender spray?

    Answer : [Re] Inquiry for the item from jen****

    Dear Valued Customer,

    Thank you for reaching our RB Home SG Official Store and for showing interest in purchasing our products.

    We are yet to receive a confirmation from our relevant team as to when the new stocks of Lavender Spray will arrive. In the meantime, may we suggest considering the new Cherry Blossom Spray?

    Hope this answers your enquiries. Should you have further questions, please don't hesitate to reach us.

    ""Fellow Us"" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Lei
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from pg1****Dec 24, 2018

+View all Notice, FAQ, Q&A >>
ThirstyHippo Dehumidifier Moisture Absorber 600ml x 4packs Carton! Free Gift with Purchase
ThirstyHippo Dehumidifier Moisture Absorber 600ml x 4packs Carton! Free Gift with Purchase
Item Q&A
  • Question : Inquiry related delivery from hkt****Apr 02, 2019

    Tracking No: SM746765086964428645- Already more than 2 weeks since shipping date on 18 Mar 2019. Still no news on this goods. Please update on the status and sent the goods asap. Thanks

    Answer : [Re] Inquiry related delivery from hkt****

    Dear Valued Customer,

    Good day. Apologies on this. We have been consistently following this up with the relevant department. Once they provide a feedback, we will notify you at once.


    We appreciate your patience and understanding on this matter.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Abba
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from che****Mar 01, 2019

  • Question : Inquiry from 236****Feb 21, 2019

  • Question : Inquiry for the item from phy****Feb 20, 2019

    Hi seller, can’t select power pack multi pot.

    Answer : [Re] Inquiry for the item from phy****

    Dear Valued Customer,

    Thank you for your inquiry and making interest in purchases with us. We regret to inform you that GWP Power Pac Steam Dry is currently sold out status. We have sent a request for restocking and are expecting to receive it any time soon. In the meantime, we encourage you to check the other products we offer. Your patience on this is highly appreciated. Thank you and have a great day!

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our RB Home Official Store. Have a nice day!

    Greg
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry for the item from phy****

    Hi seller, I mean that pot is not available to select as per photo, not iron.

    Answer : [Re] Inquiry for the item from phy****

    Dear Valued Customer,

    Thank you for your inquiry and making interest in purchases with us. Free PowerPac Multi Cooker is available right now to add to your purchase. Grab the oppurtunity to purhcase this item while supply last..

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our RB Home Official Store. Have a nice day!

    Greg
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from ray****Feb 20, 2019

    Is this still available? Post is not updated

    Answer : [Re] Inquiry for the item from ray****

    Dear Valued Customer,

    Thank you for your inquiry and making interest in purchases with us. We regret to inform you that GWP Power Pac Steam Dry is currently sold out status. We have sent a request for restocking and are expecting to receive it any time soon. In the meantime, we encourage you to check the other products we offer. Your patience on this is highly appreciated. Thank you and have a great day!

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our RB Home Official Store. Have a nice day!

    Greg
    Customer Service Officer
    aCommerce SG

+View all Notice, FAQ, Q&A >>
Aerogard Personal Insect Repellent Odourless Aerosol 150G
Aerogard Personal Insect Repellent Odourless Aerosol 150G
Item Q&A
  • Question : Inquiry for the item from nmi****Mar 31, 2019

    Dear Abba,

    I have tried to order a quantity of 6. However, the website keep prompting that the quantity is not enough. May I know what is the maximum qty I can order? Thank you

    Regards
    Jeanie

    Answer : [Re] Inquiry for the item from nmi****

    Dear Valued Customer,

    Good day. Thank you for interest in purchasing with us. can you try to order 2 qty.? Please be advised that this item is nearly in sold out status

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer

  • Question : Inquiry for the item from nmi****Mar 28, 2019

    May I know the expiry date for the Repellent? Thank you

    Answer : [Re] Inquiry for the item from nmi****

    Dear Valued Customer,

    Thank you for your interest in making your purchases with us.

    We already requested for the list of this product's expiry date and manufacture date. We will advise you once there is an update. Rest assured that all items are fresh, in good condition and excellent quality.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your patience, understanding and continued support in our Dettol Official Store. Have a nice day!

    Abba
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry for the item from nmi****

    Dear Abba,

    Noted with thanks. Hope you can kindly inform me when you get an update. Thank you
    Regards
    Jeanie

    Answer : [Re] Inquiry for the item from nmi****

    Dear Valued Customer,

    Good day. Please accept our humble apologies for the inconvenience caused. We regret to inform you that as of now we can't give you the exact day of restocking of (Aerogard Personal Insect Repellent Odourless Aerosol 150G) as we are still waiting for an update coming from our relevant department.

    In line with this we already made a follow up regarding to this issue hopefuly they will inform us once stock is available.

    May we humbly ask for your patience and understanding.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from smi****Mar 14, 2019

Vanish White Liquid Laundry Fabric Stain Remover 4L + Free GWP
Vanish White Liquid Laundry Fabric Stain Remover 4L + Free GWP
Item Q&A
  • Question : Inquiry for the item from ope****Mar 29, 2019

    Hi when are you restocking the white version?

    Answer : [Re] Inquiry for the item from ope****

    Dear Valued Customer,

    Good day. Please accept our humble apologies for the inconvenience caused. We regret to inform you that as of now we can't give you the exact day of restocking of (Vanish White Liquid Laundry Fabric Stain Remover ) as we are still waiting for an update coming from our relevant department.

    In line with this we already made a follow up regarding to this issue hopefuly they will inform us once stock is available.

    May we humbly ask for your patience and understanding.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from arl****Mar 15, 2019

    Hi my order was 3 Mar. Its close to 2 weeks and the items are not delivered and there is also no call back or any information to let me know what is happening to my order. Can I have any information about this?

    Answer : [Re] Inquiry for the item from arl****

    Dear Valued Customer,

    Good day. Thank you for taking the time to message us. We checked and we noticed that this parcel was tag as Delivered as of 16 Mar 2019, 02:10 pm
    You may also check your parcel with UrbanFox web site : https://www.urbanfox.asia/courier-tracking/tracking/

    Using your tracker no. : SM746569261761114928
    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry related delivery from joc****Mar 06, 2019

    Hi, i have placed an order on 28 feb. It has shown, preparing of shipping. Can i know when are you going to ship the item??

    Answer : [Re] Inquiry related delivery from joc****

    Dear Valued Customer,

    Our sincere apology for the inconvenience caused. But we check in our inventory that Please be advise regarding delay in delivery as we are still waiting for the stocks of (Vanish Liquid Laundry Fabric Stain Remover 1L) to arrive in the warehouse. Thank you for your patience and understanding.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

    Question : [Re] Inquiry related delivery from joc****

    Then when is the stock coming? Pls advice an estimated date. Ur item is oos , u should make clear its oos and nt make ur customer wait forever. Hope u also understand from customer point of view.

    Answer : [Re] Inquiry related delivery from joc****

    Dear Valued Customer,

    Our sincere apology for the inconvenience caused. We are still waiting for the update coming from the warehouse team.

    Thanks you and may we humbly ask for your patience and understanding.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from mic****Mar 01, 2019

    Hi,

    May i know what the difference between the white n pink vanish? Quite a numbrr of buyers bought 2kinds.

    Vanish is for front or top load?

    Thank u seller.

    Answer : [Re] Inquiry for the item from mic****

    Dear Valued Customer,

    Thank you for reaching our RB Home SG Official Store and for showing interest in purchasing our products.

    Both products are efficient when it comes to stain removing, however, it is highly suggested to use the Vanish White Liquid Laundry Fabric Stain Remover when dealing with white-coloured clothes since this is with Whitener power not present in the Vanish Pink Liquid Laundry Fabric Stain Remover.

    Hope this answers your inquiry. Let us know if you need further assistance. We'd love to hear from you in the future.

    Lei
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from soh****Mar 01, 2019

    Hi. The 4 litres is pack in how many bottles? Or it's a bottle in 4 litres?

    Answer : [Re] Inquiry for the item from soh****

    Dear Valued Customer,

    Thank you for reaching our RB Home SG Official Store and for showing interest in purchasing our products.

    Here are the combinations of orders you may get in purchasing this promo:

    Option 1
    Main Item: 4 x 1L Vanish Pink Liquid + Laundry Bag Set
    GWP: 2 x 1L Vanish Pink Liquid
    Add On (optional): Vanish Sachets 120G x 5 (600g) at 40%

    Option 2
    Main Item: 4 x 1L Vanish Pink Liquid + Laundry Bag Set
    GWP: 1 x Air Wick Cherry Blossom Starter Kit
    Add On (optional): Vanish Sachets 120G x 5 (600g) at 40%

    Option 3
    Main Item: 4 x 1L Vanish White Liquid + Laundry Bag Set
    GWP: 2 x 1L Vanish Pink Liquid
    Add On (optional): Vanish Sachets 120G x 5 (600g) at 40%

    Option 4
    Main Item: 4 x 1L Vanish White Liquid + Laundry Bag Set
    GWP: 1 x Air Wick Cherry Blossom Starter Kit
    Add On (optional): Vanish Sachets 120G x 5 (600g) at 40%

    Hope this answers your inquiry. Let us know if you need further questions.

    Lei
    Customer Service Officer
    aCommerce SG

+View all Notice, FAQ, Q&A >>
Air Wick Essential Mist Fragrance Diffuser Starter Kit! FREE 1 Refill + $10 Takashimaya Gift Voucher
Air Wick Essential Mist Fragrance Diffuser Starter Kit! FREE 1 Refill + $10 Takashimaya Gift Voucher
Item Q&A
  • Question : Inquiry related delivery from xot****Mar 27, 2019

    Is stock available it been 2 weeks till now haven’t received

    Answer : [Re] Inquiry related delivery from xot****

    Dear Valued Customer,

    Good day. Thank you for your message. May we advise you that your order is already with our courier partner, Urban Fox. We apologize for the delay this has caused you. Once the order process is updated, you may use this tracking no.: SM746391103783340408 to keep track on your order.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Abba
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from bai****Mar 24, 2019

    Hi Seller,

    I would like to check on my cart order 125755322 placed on 17/3 and an email sent stating item has been sent on 18/3. I have tried check the Delivery Info : Urbanfox / SM746985091128498823 but was reflected numbers doesn’t exist. Appreciate your assistance to check on the delivery. Thank you

    Answer : [Re] Inquiry for the item from bai****

    Dear Valued Customer,

    Our apologies on this matter. Your order is already being prepared en route to our courier partner. There had just been some issues on the warehouse that arose which caused the delay. We are sincerely sorry about this. Please wait for the tracking number that will be sent to you once your order is already with the courier partner.

    We appreciate your patience and understanding on this matter.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Abba
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry for the item from bai****

    Noted. will wait for the delivery. Thank you m.

    Answer : [Re] Inquiry for the item from bai****

    Dear Valued Customer,

    Good day. Our sincere apology for the inconvenience caused. Please be advise regarding delay in delivery as we are still waiting for the new stocks of (Steamboat with BBQ function) to arrive in the warehouse.

    Please be advised that we all ready made a follow up on this order and requested to send it out once they received the stock

    Thank you for your patience and understanding.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from gla****Mar 24, 2019

    When will u have free gift on the steam boat pot again?

    Answer : [Re] Inquiry for the item from gla****

    Dear Valued Customer,

    Good day. Are you referring to the Powerpac Multi Cooker Steamboat? Please be advised that this free item is currently not available. We shall provide an update once the item is back.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Abba
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry for the item from gla****

    Yes i prefer with that multi steamboat cooker than this $10 takashimaya voucher.

    Answer : [Re] Inquiry for the item from gla****

    Dear Valued Customer,

    Good day, Thank you for bringing this to our attention. Please be advised that as of now that is what we have as a promo. Please do visit our page to check for the updates on the promos.

    Thank you for your patience, have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9 am to 12 pm and 1 pm to 5 pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from sal****Mar 14, 2019

    Can be put inside car?

    Answer : [Re] Inquiry for the item from sal****

    Dear Valued Customer,

    Good day. Thank you for your message.

    Although this diffuser is portable, we do not suggest it as there is no way of attaching it to the car aircon. There might also be a risk of falling should you lace it on your dashboard. Also, because of the liquid you will put inside (water and oil), there might be a risk of spillage in your car.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Abba
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from chr****Mar 13, 2019

+View all Notice, FAQ, Q&A >>
Bundle of 2 x 3 Harpic Active Cleaning Gel Toilet Bathroom Cleaner (Total 6qty) + FREE Harpic 450ml + Harpic Toilet Block + Air Wicks Stick Ups
Bundle of 2 x 3 Harpic Active Cleaning Gel Toilet Bathroom Cleaner (Total 6qty) + FREE Harpic 450ml + Harpic Toilet Block + Air Wicks Stick Ups
Item Q&A
  • Question : Inquiry for the item from she****Mar 14, 2019

    Hi seller,

    Have stock for Lemon Vest Cleaning Gel already? Can I place order now?

    Answer : [Re] Inquiry for the item from she****

    Dear Valued Customer,

    Thank you for your interest in our products! Yes, this is already available. Do purchase now while stocks are available!

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Nica
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry for the item from she****

    Thank you so much and have a nice day to you. Will order tonight after work .

    Answer : [Re] Inquiry for the item from she****

    Dear Valued Customer,

    Good day. Its a pleasure assistaing you. Hope you enjoy the product you'll order with us.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Abba
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry for the item from she****

    Thank you seller. Please stock up every month as I need them every month .😄

    Answer : [Re] Inquiry for the item from she****

    Dear Valued Customer,

    Good day, Thank you for bringing this to our attention. No worries we will inform our relevant team.

    Thank you for your patience, have a great weekend.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from she****Mar 12, 2019

    Hi seller, still have stock for lemon vest? Can I place order for 21 bottles about ?

    Answer : [Re] Inquiry for the item from she****

    Dear Valued Customer,

    Good day!

    May we advise you that the item is sold out. We have coordinated this to the relevant department and will update you at once when the items will be back in stock. Rest assure that once the stocks are available, your order will be processed and be delivered to you shortly.

    We appreciate your patience and understanding on this matter.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Abba
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from 240****Feb 11, 2019

    HI SELLER,

    YOU TOLD ME THAT YOU HAVE NO STOCK FOR HARPIC ACTIVE TOILET BATHROOM CLEANER BUT YOU ADVERTISE THIS PROMOTION ON Q10 AND CAN CHOOSE THE FRAGRANCE TOO.

    THE SECOND TIME YOU TOLD ME THAT YOU NEED TO RESERVE FOR SINGLE PURCHASE AND ASKED ME TO FELLOW YOU FOR FURTHER UPDATE.

    SO IN THIS WAY , HOW CAN I TRUST YOUR ADVERTISEMENT ON Q10. IF YOU HAVE NO STOCK , YOU SHOULD LIKE OTHER SELLER DO NOT ADVERTISE OR INDICATE SOLD OUT.

    Answer : [Re] Inquiry for the item from 240****

    Dear Valued Customer,

    Thank you for taking the time to message us.

    Firstly, please allow us to apologise for the confusion this may cause you. Please be advised that this is due to a technical error caused by our on-going system upgrade. Our Technical Team is now looking into it and doing its best to update the list of the products here on Qoo10.

    Second, thank you for letting us know. We appreciate any feedback from our valued customers like you be it positive or not. So thank you so much for this.

    Lastly, more than anything else, it's the trust of valued customers like you that matter to us. We are a company who do not just wish to gain it but work hard for it. We will never do anything intentionally that may cause us this precious matter.

    Hope this clarifies everything. Let us know if you have any further concerns. We'd love to hear from you in the future. Have a wonderful day!

    Lei
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry for the item from 240****

    Hi seller,

    Update the q10 system ?
    Have the stock for Harpic Toilet Active Cleaning Gel,
    Lemon Vest 21 bottles ?
    Can i place order already ?

    Answer : [Re] Inquiry for the item from 240****

    Dear Valued Customer,

    As confirmed by our relevant team, the new stocks for HARPIC LIQUID LEMON ZEST 500ML VALUE PACK 3S will be arriving anytime soon.

    You may now place an order so that when the new stocks arrived, we can process your order the soonest.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our RB Home SG Official Store.

    Lei
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry for the item from 240****

    Thank you so much. I will place order tonight after work. Happy and prosperous New year to you.

    Answer : [Re] Inquiry for the item from 240****

    Dear Valued Customer,

    You're most welcome Should you have further questions, please don't hesitate to reach us. Thank you have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from 240****Feb 10, 2019

    HI SELLER,

    HAPPY NEW YEAR :)

    I WOULD LIKE TO KNOW IF I ORDERED 4 QTY OF THIS BUNDLE OF 2 X 3 HARPIC ACTIVE CLEANING CEL ( 24 BOTTLES ) BUT I WANTED LEMON VEST FRAGRANCE .

    DO YOU HAVE ENOUGH STOCK AS I DO NOT WANT OTHERS FRAGRANCE.

    Answer : [Re] Inquiry for the item from 240****

    Dear Value Customer,

    Thank you for making interest in our product. We regret to inform you that for item Lemon Zest 500ML Value Pack 3s is currently Sold Out due to the high volume of orders we recently received. We have sent a request for restocking and are expecting to receive it any time soon. In the meantime, we encourage you to check the other products we offer. Your patience on this is highly appreciated.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our RB Home Official Store. Have a nice day!

    Greg
    Customer Service Officer
    aCommerce SG


  • Question : Inquiry for the item from jus****Dec 27, 2018

    Hello Seller
    Still no sight of those missing items !!
    Now its drawing near to end of the year,as usual you are breaking your promise of getting my missing items deliver to me.
    This is horrible service you are providing!!

    Answer : [Re] Inquiry for the item from jus****

    Dear Valued Customer,

    We apologize for the inonvenience this has caused you. May you send us a photo of the only items you have received from us ? Your response is highly appreciated.

    ""Fellow Us"" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Claire
    Customer Service Officer
    aCommerce SG

+View all Notice, FAQ, Q&A >>
2x Diffuser Starter Kit + Free Air Wick Stick Up - Lavender + Freshwater
2x Diffuser Starter Kit + Free Air Wick Stick Up - Lavender + Freshwater
Item Q&A
  • Question : Inquiry for the item from sha****Mar 02, 2019

    Hi i cant seem to use the $10 coupon. Pls advise. Thanks.

    Answer : [Re] Inquiry for the item from sha****

    Dear Valued Customer,

    Thank you for your interest in purchasing our products! Thank you for bringing this to our attention. Please see visit the page and click the s$10.00. Please advice if the discount did not go
    trough.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

    Question : [Re] Inquiry for the item from sha****

    Hi! Im still unable to use. Pls refer to the screenshot. Thanks!

    Answer : [Re] Inquiry for the item from sha****

    Hi customer, shop coupon can only be used on regular priced items. This is a promotion bundle deal.
    Hope this clarifies. Thanks

Air Wick Fresh as Spring Time Freshmatic Refill Cherry Blossom + Free Gadget
Air Wick Fresh as Spring Time Freshmatic Refill Cherry Blossom + Free Gadget
Item Q&A
  • Question : Inquiry for the item from 211****Feb 19, 2019

    Got on off power ?

    Answer : [Re] Inquiry for the item from 211****

    Dear Valued Customer,

    Thank you for reaching our RB Home SG Official Store and for showing interest in purchasing our products.

    This is to confirm that this product has Off setting together with the options on the frequency of spray you prefer.

    Hope this answers your enquiries. Should you have further questions, please don't hesitate to reach us.

    ""Fellow Us"" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Lei
    Customer Service Officer
    aCommerce SG