Q&A board

Q & A Lists
Item Question & Answer
[SG Local Fast Delivery] Contact Lens Casing ★ Light and Portable Storage Case for Travel!
[SG Local Fast Delivery] Contact Lens Casing ★ Light and Portable Storage Case for Travel!
Item Q&A
  • Question : Inquiry related delivery from jen****Oct 12, 2019

  • Question : Inquiry for the item from yha****Aug 09, 2019

    Can self collect?

    Answer : [Re] Inquiry for the item from yha****

    Dear Customer,

    Unfortunately we do not offer self collection at the moment. For quicker delivery, please opt for smartpac.

    Thank you.

  • Question : Inquiry for the item from des****Jul 16, 2019

    Any idea when blue will restock?

    Answer : [Re] Inquiry for the item from des****

    Dear Customer,

    We do not have an estimated date as supplier usually send us random colours.

    Thank you.

  • Question : Inquiry related delivery from pur****Jun 10, 2019

    Can self pick up?

    Answer : [Re] Inquiry related delivery from pur****

    Dear Customer,

    Unfortunately we do not offer self collection at the moment.

    Thank you.

[SG Local] Electric Milk / Coffee Frother ★ Foam Maker Mixer Whisk Egg Beater
[SG Local] Electric Milk / Coffee Frother ★ Foam Maker Mixer Whisk Egg Beater
Item Q&A
  • Question : Inquiry related delivery from str****Oct 09, 2019

    Can self collect?

    Answer : [Re] Inquiry related delivery from str****

    Dear Customer,

    Unfortunately we do not provide self collection at the moment.

    Thank you.

[SG Local Fast Delivery] Shoe Whitening Spray ★ Effective Stain Removal School Sports Shoes Sneakers
[SG Local Fast Delivery] Shoe Whitening Spray ★ Effective Stain Removal School Sports Shoes Sneakers
Item Q&A
  • Question : Inquiry for the item from kel****Oct 02, 2019

    Can used on NMD shoes ?

    Answer : [Re] Inquiry for the item from kel****

    Dear Customer,

    Yes this should be suitable for most type of shoes. Thank you.

    Question : [Re] Inquiry for the item from kel****

    ok tq

    Answer : [Re] Inquiry for the item from kel****

    .

  • Question : Inquiry for the item from Kel****Jul 08, 2018

    Hi, how do I use this product?

    Answer : [Re] Inquiry for the item from Kel****

    Dear Customer,

    Spray the solution on the shoe and wipe with a cloth to clean the dirt.

    Thank you.

[SG Local] Zip Lock Bags ★ Small Clear Zipped Ziplock Plastic Bags
[SG Local] Zip Lock Bags ★ Small Clear Zipped Ziplock Plastic Bags
Item Q&A
  • Question : Inquiry for the item from Apu****Sep 29, 2019

    The tickness is it good?

    Answer : [Re] Inquiry for the item from Apu****

    Dear Customer,

    Yes we feel that the thickness is good. Thanks.

  • Question : Inquiry for the item from jus****Jun 27, 2019

    hi may i check 9x13 can feel 50g of powders

    Answer : [Re] Inquiry for the item from jus****

    Dear Customer,

    Thank you for your interest. Unfortunately we are unable to advise this.

    Thank you.

[SG Local] Portable Travel Bidet Washer ★ Hygienic Pregnant Woman Bottle
[SG Local] Portable Travel Bidet Washer ★ Hygienic Pregnant Woman Bottle
Item Q&A
  • Question : Inquiry for the item from aag****Sep 22, 2019

    Hi does this come with a bag for travelling?

    Answer : [Re] Inquiry for the item from aag****

    Dear Customer,

    Yes, it comes with a drawstring bag :)

[SG Local Fast Delivery] Reusable Dolce Gusto Capsule ★ Refillable! Save Cost Use Your Own Coffee
[SG Local Fast Delivery] Reusable Dolce Gusto Capsule ★ Refillable! Save Cost Use Your Own Coffee
Item Q&A
  • Question : Inquiry for the item from dar****Sep 13, 2019

    hi, thanks for your fast shipment!

    I would like to ask if some paper filter is needed and do we need to compress the coffee grinds? what tool would be good to do the compress? thanks!

    Answer : [Re] Inquiry for the item from dar****

    Dear Customer,

    No additional filter is required and you may just use the scoop (if you have selected the optional add-on) to compress the coffee powder :)

    Thank you,

  • Question : Inquiry for the item from tau****Dec 11, 2018

    Is this bpa safe n food safe?

    Answer : [Re] Inquiry for the item from tau****

    Dear Customer,

    The material is safe.

    Thank you.

[SG] 10pcs Laundry Wash Ball ★ Washing Machine Clothes Fabric Detergent
[SG] 10pcs Laundry Wash Ball ★ Washing Machine Clothes Fabric Detergent
Item Q&A
  • Question : Inquiry for the item from Mas****Sep 11, 2019

    Size the ball, how many cm?

    Answer : [Re] Inquiry for the item from Mas****

    Dear Customer,

    Approx 4cm, measurement taken from one end to the other :)

    Thank you.

[SG Local] Cooking Oil Spray ★ BBQ Food Air Fryer Bottle Storage
[SG Local] Cooking Oil Spray ★ BBQ Food Air Fryer Bottle Storage
Item Q&A
  • Question : Inquiry for the item from alv****Aug 14, 2019

    May I know when will the oil spray stock available.
    Tks

    Answer : [Re] Inquiry for the item from alv****

    Dear Customer,

    We have restocked this item. Please make your purchase before it goes out of stocks.

    Thank you

    Question : [Re] Inquiry for the item from alv****

    Thank you, but already got from other, maybe next time.

    Answer : [Re] Inquiry for the item from alv****

    Sure, no problem

  • Question : Inquiry for the item from abb****Nov 07, 2018

[SG Local Fast Delivery] Japan Hair Dryer Holder ★ No Drilling Required! Hairdryer Storage Organizer
[SG Local Fast Delivery] Japan Hair Dryer Holder ★ No Drilling Required! Hairdryer Storage Organizer
Item Q&A
  • Question : Inquiry related delivery from dor****Aug 20, 2019

    received emails twice to ask me to confirm delivery, but till today I havent received the item ordered. pls check.

    Answer : [Re] Inquiry related delivery from dor****

    Dear Customer,

    The email is sent automatically by Qoo10 which we have no control over. As you have selected normal mail delivery, it will be delivered to you within 2 - 7 work days excluding weekends. Thanks

    Question : [Re] Inquiry related delivery from dor****

    thanks. I received them today.

[SG Local Fast Delivery] Clothes / Blazer Cover Bag ★ Dust and Damp-Proof See-Through Protection!
[SG Local Fast Delivery] Clothes / Blazer Cover Bag ★ Dust and Damp-Proof See-Through Protection!
Item Q&A
  • Question : Inquiry from nor****Aug 06, 2019

  • Question : Inquiry for the item from 235****Jun 03, 2019

    I wish to purchase both the medium and large size but you do not have the medium stock at the moment.
    May I know when will your stock arrived ?
    Please adv.

    Answer : [Re] Inquiry for the item from 235****

    Dear Customer,

    We have updated the stocks. You may place your orders before it goes out of stocks again :)

    Thank you.

  • Question : Inquiry from 240****Apr 15, 2019

  • Question : Inquiry for the item from han****Apr 04, 2019

    What’s the bag made of? Plastic?

    Answer : [Re] Inquiry for the item from han****

    Dear Customer,

    It' PEVA material, a type of water resistant material.

    Thank you.

  • Question : Inquiry for the item from bei****Mar 21, 2019

    Hi, may i know when will small size be restocked? Thanks

    Answer : [Re] Inquiry for the item from bei****

    Dear Customer,

    Small size will not be restocked as it's oos at supplier's side.

    Thank you.

+View all Notice, FAQ, Q&A >>
[SG Local] 80pcs Game Chips ★ Mahjong Coin Poker Card Children Learning Math
[SG Local] 80pcs Game Chips ★ Mahjong Coin Poker Card Children Learning Math
Item Q&A
  • Question : Inquiry related delivery from lsi****Aug 03, 2019

    Hi, if I order today am I able to receive by Tuesday?

    Answer : [Re] Inquiry related delivery from lsi****

    Dear Customer,

    We encourage you to opt for Smartpac for faster delivery. However Smartpac will take 1-3 working days to reach you.

    Thank you.

  • Question : Inquiry related delivery from 211****Jun 26, 2019

    HI, how long does it take to deliver? is it possible for self collect? we need 2 sets before next Monday. Thanks

    Answer : [Re] Inquiry related delivery from 211****

    Dear Customer,

    We regret to inform that we do not offer self collection at the moment. Mailing takes 2-7 working days depending on mode of postage.

    Thank you.

[SG Local Fast Delivery] Reusable Nespresso Capsule ★ Refillable! Save Cost Use Your Own Coffee
[SG Local Fast Delivery] Reusable Nespresso Capsule ★ Refillable! Save Cost Use Your Own Coffee
Item Q&A
  • Question : Inquiry for the item from eel****Jun 25, 2019

    Hi there can this capsule be used for the nespresso latissima one machine?

    Thank you.

    Answer : [Re] Inquiry for the item from eel****

    Dear Customer,

    This capsule is suitable for most nespresso machine as long as you are using the same capsule shown in the pic :)

  • Question : Inquiry for the item from yuk****Dec 13, 2018

    How much powder to put into 1 capsule to work like usual nespresso capsule to make coffee?

    Answer : [Re] Inquiry for the item from yuk****

    Dear Customer,

    Please fill the coffee powder to the brim of the capsule.

    Thank you.

  • Question : Inquiry for the item from Jos****Sep 25, 2018

  • Question : Inquiry for the item from hea****Aug 31, 2018

[SG Local Fast Delivery] Washing Machine Protection Cover ★ Laundry Washer Waterproof Protector
[SG Local Fast Delivery] Washing Machine Protection Cover ★ Laundry Washer Waterproof Protector
Item Q&A
  • Question : Inquiry from 234****May 20, 2019

  • Question : Inquiry for the item from xia****Nov 17, 2018

    Hi. For the type A: Deer. How does the back of the cover looks like for a front load washing machine

    Answer : [Re] Inquiry for the item from xia****

    Dear Customer,

    It is open back design for both top and front loader. Picture can be found in the listing.

    Thank you.

  • Question : Inquiry for the item from ire****Feb 12, 2018

    Can I pick up cover on my own ?

    Answer : [Re] Inquiry for the item from ire****

    Dear Customer,

    We regret to inform that we do not provide self collection at the moment.

    Thank you.

  • Question : Item in stockDec 06, 2017

    Hi I would like to ask when will your front loader (Deer) print be in stock again? Thank you.

    Answer : [Re] Item in stock

    Dear Customer,

    It will only be restocked in approx 2 weeks' time.

    Thank you.

[SG Local Fast Delivery] Hot Dish Holding Clamp ★ Anti-Scald Stainless Steel Plate Bowl Dish Holder
[SG Local Fast Delivery] Hot Dish Holding Clamp ★ Anti-Scald Stainless Steel Plate Bowl Dish Holder
Item Q&A
  • Question : Inquiry for the item from ber****Apr 21, 2019

    Hi,
    May I know when will other color be replenished? Thanks

    Answer : [Re] Inquiry for the item from ber****

    Dear Customer,

    The other colours are permanently out of stocks at supplier's side and hence we are unable to advise when the other colours will be restocked.

    Thank you.

[SG Local Fast Delivery] 3-Piece Stainless Steel Cutlery Utensils Set ★ With Free Storage Box!
[SG Local Fast Delivery] 3-Piece Stainless Steel Cutlery Utensils Set ★ With Free Storage Box!
Item Q&A
[SG Local Fast Delivery] Child Anti-Lost Wristband ★ Kids Safety Wrist Strap Harness Prevent Lost
[SG Local Fast Delivery] Child Anti-Lost Wristband ★ Kids Safety Wrist Strap Harness Prevent Lost
Item Q&A
  • Question : Inquiry for the item from fel****Apr 03, 2019

    Self collect possible?

    Answer : [Re] Inquiry for the item from fel****

    Dear Customer,

    We regret to inform that we do not provide self collection at the moment.

    Thank you.

  • Question : Inquiry related delivery from hui****Mar 10, 2019

    Hi seller, I just place order with express ship Mode and I need it urgently by this Friday. Please help me to send urgently. Thanks.

    Answer : [Re] Inquiry related delivery from hui****

    Hello, seller, are you there?

    Question : [Re] Inquiry related delivery from hui****

    Hi seller, I saw that you reschedule to ship on Wednesday, can you please send it tomorrow instead of Wednesday as I need to receive urgently

    Answer : [Re] Inquiry related delivery from hui****

    Dear Customer,

    Your order has been shipped.

    Thank you.

  • Question : Inquiry related delivery from tan****Dec 11, 2018

    When will receive if order today thru express order

    Answer : [Re] Inquiry related delivery from tan****

    Dear Customer,

    Order will be shipped out within 1-2 working days (you may indicate if you need your order urgently so that we can expedite) and smartpac orders will be delivered within 1-3 working days. Hope this clarifies.

    Thank you.

  • Question : Self-collectionNov 05, 2018

    Hello Seller,

    I urgently need the item by this Thursday for an overseas trip.
    Can I do a self collection?

    Thank you! :)

    Answer : [Re] Self-collection

    Dear Customer,

    We regret to inform we do not offer self collection at the moment.

    Thank you.

[SG Local Fast Delivery] 5pcs of Japan Remote Control Shrink Wrap ★ Plastic Protection Film Cover
[SG Local Fast Delivery] 5pcs of Japan Remote Control Shrink Wrap ★ Plastic Protection Film Cover
Item Q&A
  • Question : Inquiry for the item from Eco****Mar 03, 2019

    What is the max remote control size this can be used on?
    Are all 5 pcs the same?

    Answer : [Re] Inquiry for the item from Eco****

    Dear Customer,

    The dimension of this item (all 5 pieces) is approx 27 x 11cm. You may use this as a gauge as the max size will depend on the thickness of your remote control.

    Thank you.

  • Question : Inquiry for the item from ros****Jun 04, 2018

    I have the LG magic renote control of the length of 20cm, will it fit?

    Answer : [Re] Inquiry for the item from ros****

    Dear Customer,

    Yes, this would fit.

    Thank you.

[SG Local Fast Delivery] 5 Slots Toothbrush Holder ★ No Drilling Required! Hygienic and Neat Storage
[SG Local Fast Delivery] 5 Slots Toothbrush Holder ★ No Drilling Required! Hygienic and Neat Storage
Item Q&A
  • Question : Inquiry from wwf****Jan 23, 2019

    Hi, i went to singpost to collect the item, did not know it has to be collected within 10days. So kindly advise how do I receive my paid item?

    Answer : [Re] Inquiry from wwf****

    Dear Customer,

    Please provide us with your order number so that we can check on your order and advise you.

    Thank you.

    Question : [Re] Inquiry from wwf****

    Hi, thank you for your reply. My order no. Is 285136184.

    Answer : [Re] Inquiry from wwf****

    Dear Customer,

    We have dropped you a whatsapp and will assist you from there.

    Thank you.

  • Question : Inquiry for the item from pin****Nov 26, 2018

    Can stick to mirror?

    Answer : [Re] Inquiry for the item from pin****

    Dear Customer,

    Yes, this should stick on mirror.

    Thank you :)

[SG Local Fast Delivery] HEAVY DUTY Set of 4 Transparent Wall Hooks ★ Hangers Bathroom Kitchen Door
[SG Local Fast Delivery] HEAVY DUTY Set of 4 Transparent Wall Hooks ★ Hangers Bathroom Kitchen Door
Item Q&A
  • Question : Inquiry for the item from afr****Sep 12, 2018

    Hi is this waterproof?

    Answer : [Re] Inquiry for the item from afr****

    Dear Customer,

    This is waterproof but we would encourage you to use in dry areas as the hooks may rust after prolong contact with water.

    Thank you.

[SG Local Fast Delivery] 10-Piece Pack Cable Tie ★ Self-Lock Zip Wire Cord Winder Organizer
[SG Local Fast Delivery] 10-Piece Pack Cable Tie ★ Self-Lock Zip Wire Cord Winder Organizer
Item Q&A
  • Question : WidthAug 24, 2018

    Hi may i know what is the width of the ziptie?

    Answer : [Re] Width

    Dear Customer,

    This is 0.3 x 20cm :)

    Thank you.

[SG Local Fast Delivery] Car Storage Cooler Bag ★ Keep Food Warm or Keep Cool Seat Organizer
[SG Local Fast Delivery] Car Storage Cooler Bag ★ Keep Food Warm or Keep Cool Seat Organizer
Item Q&A
[SG Local Fast Delivery] 6pcs of Reusable Stretchable Food Storage Lids ★ Seal and Wrap Food
[SG Local Fast Delivery] 6pcs of Reusable Stretchable Food Storage Lids ★ Seal and Wrap Food
Item Q&A
[SG Local Fast Delivery] Bowl Holder Rack ★ Hygienic and Neat Storage! Kitchen Sink Drying Drainer
[SG Local Fast Delivery] Bowl Holder Rack ★ Hygienic and Neat Storage! Kitchen Sink Drying Drainer
Item Q&A
  • Question : Inquiry for the item from Ang****Jun 06, 2018

    Why I still haven't received my items thank you

    Answer : [Re] Inquiry for the item from Ang****

    Dear Customer,

    Your order was shipped out on 2nd June. Normal mail usually takes 2-7 work days (excluding weekend and PH). Please check your letterbox and it will be delivered to you very soon.

    Thank you.

  • Question : Inquiry for the item from sum****Jun 02, 2018

    Bowl holder outside diameter 14 Cm. What is inside diameter. Can hold bowl up to 13 Cm.

    Answer : [Re] Inquiry for the item from sum****

    Dear Customer,

    The interior diameter is 13cm.

    Thank you.

[SG Local Fast Delivery] Oil Draining Ladle ★ Healthier Family Meals! Filter Soup Grease Easily
[SG Local Fast Delivery] Oil Draining Ladle ★ Healthier Family Meals! Filter Soup Grease Easily
Item Q&A
[SG Local Fast Delivery] Set of 2 Laundry Ball ★ Eco Cleaner Softer Clothes Chemical Detergent Free
[SG Local Fast Delivery] Set of 2 Laundry Ball ★ Eco Cleaner Softer Clothes Chemical Detergent Free
Item Q&A
  • Question : Inquiry for the item from yeo****Mar 13, 2018

    Hi seller,
    Is the washing laundry ball (see attached) still available?

    Answer : [Re] Inquiry for the item from yeo****

    Dear Customer,

    This is still available and stocks are updated. Do check out on Qoo10 before it goes OOS.

    Thank you!

[SG Local Fast Delivery] Transparent Passport Cover ★ Clear Holder Protector With Card Slots Pocket
[SG Local Fast Delivery] Transparent Passport Cover ★ Clear Holder Protector With Card Slots Pocket
Item Q&A
  • Question : Inquiry for the item from gla****Dec 11, 2017

    Hi, do you have enough glossy covers if I want to order 5 of them? It states in the option Qty is 3 only.

    Answer : [Re] Inquiry for the item from gla****

    Dear Customer,

    Yes we have and have updated the stocks. You may proceed to checkout on Qoo10 before it goes out of stocks.

    Thank you.

  • Question : Inquiry for the item from wee****Oct 13, 2017

    Hi does tis plastic cover fit the Spore passport well or there r loose gaps?

    Answer : [Re] Inquiry for the item from wee****

    Dear Customer,

    It fits Singapore passport well.

    Thank you!