Q&A board

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Q & A Lists
Item Question & Answer
Lush Satin Luxury Blanket / Deep Sleep Series - Cooling / Comfortable
Lush Satin Luxury Blanket / Deep Sleep Series - Cooling / Comfortable
Item Q&A
  • Question : Inquiry for the item from ahh****Oct 15, 2019

    Hi ,
    Is there any stock for pink (king). If I order today when can you arrange delivery. Thanks

    Answer : [Re] Inquiry for the item from ahh****

    Hi, pink color king size blanket have stocks, we can arrange to ship out next working days, thanks.

    Question : [Re] Inquiry for the item from ahh****

    How about pink queen any stock available. Thanks you

    Answer : [Re] Inquiry for the item from ahh****

    Hi, queen size pink color also available.

  • Question : Inquiry for the item from Lim****Oct 14, 2019

    To the person in charge, Seller or Qoo10 customer service. Please kindly refer to the attached pic, whether I write more or less than 70 wording for the confirmation item received column and give feedback it will show me the attached pic.

    I believe give Qpoint for the feedback is to
    encourage customer to share the product to some buyer. Please kindly look into it and your prompt reply be appreciates, thanks.

    Answer : [Re] Inquiry for the item from Lim****

    Hi Seller, very sorry then I write the request at here because dun know who should I give the request to? Please help to pass my feedback to the person or department that in charge. Thanks and have blessed wonderful week 🌈🌻💞

    Question : [Re] Inquiry for the item from Lim****

    Hi, please check attached file, this promt reminder to write review title less than 70 words not review contents, you can find highlighting area to key in your review tilte,thanks.

  • Question : Inquiry for the item from xin****Sep 25, 2019

    I would like to buy SINGLE SIZE again. When is the next restock? Thank you.

    Answer : [Re] Inquiry for the item from xin****

    Hi, single size will restock next month, thanks.

  • Question : Inquiry related delivery from mar****Sep 01, 2019

    Hi may I know for the pre order when will we receive it?

    Answer : [Re] Inquiry related delivery from mar****

    Dear buyer, single size grey color blanket out of stock currently, would you like to change queen size instead of, thanks.

    Question : [Re] Inquiry related delivery from mar****

    Hi I only need single size and you stated pre order so why is there no stocks for this? In this case it should be clearly stated in the first place instead of taking orders?

    I think you should send out queen size blanket instead of asking customers to top up since it isn't our fault?

    Answer : [Re] Inquiry related delivery from mar****

    Dear buyer, we will send the queen size to you, thanks.

  • Question : Inquiry related delivery from yon****Aug 30, 2019

    Hi seller,

    Stated supposed to ship out on 20th. Now 30th still haven't shipped out?

    Answer : [Re] Inquiry related delivery from yon****

    Hi, single size out of stock currently, would you like to top up $2 to change queen size instead of, thanks.

+View all Notice, FAQ, Q&A >>
[10.10] BPA FREE Stainless Steel Food Container/Lunch Box
[10.10] BPA FREE Stainless Steel Food Container/Lunch Box
Item Q&A
  • Question : Inquiry for the item from jes****Oct 16, 2019

    Hi seller,

    How long can the container keep warm? If i keep the cooked vegetables in the container while the vegetables still hot and close the container, will the vegetables turn yellowish?

    Thanks

    Answer : [Re] Inquiry for the item from jes****

    Hi, it can keep warm around 2-3 hours, thanks.

  • Question : Inquiry related delivery from Mab****Oct 09, 2019

  • Question : Inquiry for the item from jas****Oct 11, 2019

    Why is it that your advertised 980ml container is not found in the purchase list box ? I can only find a 900ml container in the list box selection.

    Answer : [Re] Inquiry for the item from jas****

    Hi, please see attached file, the last one option is 980ml linch box, you can call 62551855 if you still can't find, thanks.

    Question : [Re] Inquiry for the item from jas****

    Ok, I missed that out. Thanks.
    Do you have the dimensions for the 470ml ?

    Answer : [Re] Inquiry for the item from jas****

    Hi, the 470ml dimensions is 157x108x50mm, thanks.

  • Question : Inquiry for the item from veg****Oct 10, 2019

    Which are the ones/sizes with single compartment?

    Answer : [Re] Inquiry for the item from veg****

    Hi, 470ml, 900ml,1400ml,2100ml are all one compartment, thanks.

  • Question : Inquiry for the item from ngl****Oct 10, 2019

    Hihi so many size and don't know what size to buy. For normal portion of package vegetable rice from hawker centre, what size to buy pls?

    Answer : [Re] Inquiry for the item from ngl****

    Hi, please see attached picture, the 980ml with 2 compartments lunch box and 1400ml food container(one compartment only) are good for normal package vegetable rice, thanks.

+View all Notice, FAQ, Q&A >>
BPA FREE Sports Water Bottle
BPA FREE Sports Water Bottle
Item Q&A
  • Question : Inquiry for the item from Pau****Oct 11, 2019

  • Question : Inquiry for the item from yen****Aug 21, 2019

RELEA Microwave Cooking Pot 1.0L
RELEA Microwave Cooking Pot 1.0L
Item Q&A
  • Question : Inquiry for the item from pis****Oct 04, 2019

    Hi, is this pot just like thermal pot? Only this can use microwave whereas thermal use stove to heat up. But how to speed up the cooking?

    Answer : [Re] Inquiry for the item from pis****

    Hi, this thermal pot like normal one, and it can be used microwave cook, thanks.

  • Question : Usage of potOct 15, 2018

    Can this be used to just cook meat?

    Answer : [Re] Usage of pot

    yes, you should put into microwave oven cook first, then cover it for 2-3 hours.

  • Question : Inquiry for the item from swe****Aug 19, 2018

    Can boil & pour in instead of microwave?

    Answer : [Re] Inquiry for the item from swe****

    Yes, can boil and pour into pot.

  • Question : Inquiry for the item from lyr****Jul 24, 2018

    Why need to choose 2 colors? The price is for 2 Set?

    Answer : [Re] Inquiry for the item from lyr****

    it is system error, you can make order and leave message, we will refund the money to you, thanks.

2-IN-1 MULTIFUNCTIONAL Back Cushion / Sofa Throw Pillow / Aircon Blanket / Office Chair
2-IN-1 MULTIFUNCTIONAL Back Cushion / Sofa Throw Pillow / Aircon Blanket / Office Chair
Item Q&A
  • Question : Inquiry for the item from jje****Sep 29, 2019

  • Question : Inquiry for the item from wee****Sep 20, 2019

    Hi seller, will starry night be restocked? Thanks.

    Answer : [Re] Inquiry for the item from wee****

    Dear buyer, sorry for the inconvenience, we are not sure the restock time now, thanks.

  • Question : Inquiry for the item from che****Sep 17, 2019

    Hi, do u hv bigger size ?

    Answer : [Re] Inquiry for the item from che****

    Hi, please see attached image, these 2 designs have bigger size, 50x50cm, thanks.

  • Question : Inquiry for the item from che****Sep 17, 2019

    Hi, do u hv bigger size ?

    Answer : [Re] Inquiry for the item from che****

    Hi, please see attached image, these 2 designs have bigger size, 50x50cm, thanks.

  • Question : Inquiry for the item from lyz****Mar 28, 2019

+View all Notice, FAQ, Q&A >>
MUJI STYLE Bedsheet Washed Cotton Linen - Quilt Cover Set + Pillowcase + Fitted Sheet
MUJI STYLE Bedsheet Washed Cotton Linen - Quilt Cover Set + Pillowcase + Fitted Sheet
Item Q&A
  • Question : Inquiry for the item from eva****Sep 29, 2019

    Hi seller, will you ve restocking blue stripe ?

    Answer : [Re] Inquiry for the item from eva****

    Hi, we are not sure the blue stripes design currently, thanks.

  • Question : Inquiry for the item from sna****Sep 17, 2019

    Hi do you have a super Singa

    Answer : [Re] Inquiry for the item from sna****

    Hi, this single size measurements is 120x200, thanks.

  • Question : Inquiry for the item from joj****Sep 15, 2019

    Hi seller, is this a fitted or flat sheets?

    Answer : [Re] Inquiry for the item from joj****

    Hi, this is fitted bed sheets.

  • Question : Inquiry for the item from bab****Sep 13, 2019

    Currently there is no stock for the BLUE STRIPES SINGLE set MUJI STYLE Bedsheet Washed Cotton Linen.

    Will u re-stock the Blue Stripes Single for this on-going promotion?
    I want to buy it together with the other stripes colour series.

    Answer : [Re] Inquiry for the item from bab****

    Hi, sorry for the inconvenience, blue stripes single size out of stocks currently.

  • Question : Inquiry for the item from eil****Sep 13, 2019

    Can’t fit super single bed ?

    Answer : [Re] Inquiry for the item from eil****

    Can single fit Super single bed ?

    Question : [Re] Inquiry for the item from eil****

    Hi,
    Single Size(1.2m):
    1pc Quilt cover: 150x200cm
    1pc Bed sheet: 120x200cm
    1pc Pillow Case: 48x74cm
    *Bed sheet fits 20cm thickness mattress

+View all Notice, FAQ, Q&A >>
Premium Plastic Pedal Waste / Trash / Rubbish Bin 3 Sizes
Premium Plastic Pedal Waste / Trash / Rubbish Bin 3 Sizes
Item Q&A
  • Question : Inquiry related return and exchange from bye****Sep 21, 2019

  • Question : Inquiry for the item from yjl****Jul 03, 2019

    Hi seller,

    Re: item code 650764166, cart no. 127890923

    I would like to wait for the next shipment which takes another 2 weeks for the 10L to be delivered to me.

    Thks and rgds.
    Clare

    Answer : [Re] Inquiry for the item from yjl****

    Ok. thank you!

  • Question : Inquiry related delivery from gin****Jul 02, 2019

    Hi can I check when will item be shipped?

    Answer : [Re] Inquiry related delivery from gin****

    Hi, 15L trash bin available to ship out next day if you order, thanks.

  • Question : Inquiry for the item from kar****May 26, 2019

    Hihi do u only have white color version? I am interested in darker colors or black color version.

    Also would like to check if 10L Size will the standard ntuc plastic bag able to fit in?

    Thanks in advance.

    Answer : [Re] Inquiry for the item from kar****

    Good morning, we only have white color stocks, and standard ntuc plastic bag can fit 10L trash bin, thanks.

  • Question : 关于运送con****会员的咨询。Apr 03, 2019

    Hi seller when can get item?

    Answer : [Re] 关于运送con****会员的咨询。

    Dear customer, sorry fo rthe delay, we stuck in logistics problem, will deliver items in the middle of Apr, would you like refund if you can't wait, thanks.

+View all Notice, FAQ, Q&A >>
OXFORD THERMAL INSULATED LUNCH BAG
OXFORD THERMAL INSULATED LUNCH BAG
Item Q&A
  • Question : Inquiry for the item from jes****Sep 21, 2019

    Hi do u have stock for 80050 and 80061. Thanks

    Answer : [Re] Inquiry for the item from jes****

    Hi, no more stock currently, thanks.

  • Question : Inquiry for the item from she****Dec 12, 2018

    Hi I placed an order on Tuesday. When will my item be delivered? I need it asap

    Answer : [Re] Inquiry for the item from she****

    Hi, your items shipped out already, thanks.

Promo Sale! Quality Relea Thermal Food Jar 500ml/540ml/700ml/1000ml
Promo Sale! Quality Relea Thermal Food Jar 500ml/540ml/700ml/1000ml
Item Q&A
  • Question : Inquiry for the item from 250****Sep 19, 2019

    will you be restocking the 1000ml model? if so, when?

    Answer : [Re] Inquiry for the item from 250****

    Hi, we have 1 more pink color 1000ml hello thermal food jar in stock, can we have your contact, also you can call us 62551855, thanks.

  • Question : Inquiry for the item from ste****May 30, 2019

  • Question : Inquiry for the item from pam****Mar 14, 2019

    Will you be restocking 500ml red1? Thanks.

    Answer : [Re] Inquiry for the item from pam****

    Hi, this item may be restock next month, thanks.

    Question : [Re] Inquiry for the item from pam****

    Hi, can I pre-order by paying for the 500ml first using the special promotion now and you send me when it is here next month? Thanks.

    Answer : [Re] Inquiry for the item from pam****

    Sorry, we are not sure when will stock coming

  • Question : Inquiry for the item from mar****Mar 13, 2019

    Hello, when will the hello 500 blue stocks coming? Thanks!

    Answer : [Re] Inquiry for the item from mar****

    Hi, we have 2 blue color 500ml food jars available, you can make an order and leave message to us you want blue color, we will keep it for you, thanks.

  • Question : Inquiry for the item from dan****Mar 09, 2019

    Hi which is the red one? With the dog or the Chinese New year looking one?

    Answer : [Re] Inquiry for the item from dan****

    Hi, red 1 is with dog painting pattern.

+View all Notice, FAQ, Q&A >>
1+1 Premium Microfiber Pillow - Est 1KG Filling - Comfortable and Breathable
1+1 Premium Microfiber Pillow - Est 1KG Filling - Comfortable and Breathable
Item Q&A
  • Question : 상품 관련 imh****님의 문의입니다.Sep 04, 2019

    If I buy one, can I get two?

    Answer : [Re] 상품 관련 imh****님의 문의입니다.

    Yes, this is buy 1 free 1, you get 2 pillows, thanks.

  • Question : Inquiry for the item from ong****Jun 25, 2019

    1 + 1 @ $9.90?
    If I select 2, I will get 4 @ $19.80 in total?
    Thank you.

    Answer : [Re] Inquiry for the item from ong****

    Yes, but quantities are limited, thanks.

  • Question : Inquiry for the item from lia****Jun 21, 2019

    So i just select either classic white or porcelein? Both same weight? And will be receiving 2 piece?

    Answer : [Re] Inquiry for the item from lia****

    Hi, there are different weight, classic is 1 kg filling, it comes with 2 pcs same design collection pillow, thanks.

    Question : [Re] Inquiry for the item from lia****

    Ok thank you :)

    Answer : [Re] Inquiry for the item from lia****

    you are welcome

  • Question : Inquiry for the item from 244****Jun 15, 2019

  • Question : Inquiry for the item from sio****May 26, 2019

    Hi 1 +1 means I will get 2 Goethe price of 1?

    Answer : [Re] Inquiry for the item from sio****

    Good morning, 1+1 Means 2pcs pillow price @$12.9, thanks.

+View all Notice, FAQ, Q&A >>
BPA Free Sports Water Bottle 300ml/400ml/460ml/600ml/670ml/800ml/850ml/950ml
BPA Free Sports Water Bottle 300ml/400ml/460ml/600ml/670ml/800ml/850ml/950ml
Item Q&A
  • Question : Inquiry for the item from bei****Aug 28, 2019

    Will there be any restock for 460 ml bottle?

    Answer : [Re] Inquiry for the item from bei****

    Hi, maybe around mid of September, thanks.

  • Question : Inquiry for the item from ger****Jan 06, 2019

    hu,
    BPA free - authentic?

    Answer : [Re] Inquiry for the item from ger****

    Yes, it is BPA free water bottle.

  • Question : Inquiry related delivery from lwn****Oct 28, 2018

    Dear Seller,

    I have order the items on 24 Oct but it was not shipped out yet. My order # is 280535483. Please check and advice. Thank you.

    Answer : [Re] Inquiry related delivery from lwn****

    Hi, items ship out already, normal mail takes 5-7 working days.

  • Question : Inquiry related delivery from ong****Oct 28, 2018

  • Question : Inquiry related delivery from ong****Oct 28, 2018

    Hi, when my items will ship?

    Answer : [Re] Inquiry related delivery from ong****

    Hi, items ship out already, normal mail takes 5-7 working days.

+View all Notice, FAQ, Q&A >>
BPA Free Water Bottle 300/600/800ml
BPA Free Water Bottle 300/600/800ml
Item Q&A
  • Question : Inquiry for the item from yen****Aug 23, 2019

    Hi Seller,

    Are all the bottles here bpa free?

    Cos i have bought 3 bottles (300ml, 600ml, 800ml respectively) from u, but the 'bpa free' wordings is only printed on the 600ml, the other 2 bottles, just hv the 'portable cup' wordings printed on it.

    Kindly confirm asap, so that i can place order again. Thx~

    Answer : [Re] Inquiry for the item from yen****

    Dear buyer, new design water bottles don't print BPA free label on the bottle, because all water bottles are BPA free now, please see the package BPA free label, thanks.

    Question : [Re] Inquiry for the item from yen****

    Noted with thx~

    Answer : [Re] Inquiry for the item from yen****

    Noted with thx~

    Question : [Re] Inquiry for the item from yen****

    Noted with thx~

    Answer : [Re] Inquiry for the item from yen****

    You are welcome!

RELEA Anti Aging Antioxidant Water Maker  Hydrogen Water Bottle 290ml
RELEA Anti Aging Antioxidant Water Maker Hydrogen Water Bottle 290ml
Item Q&A
  • Question : Inquiry for the item from Yin****Aug 21, 2019

    Hi does this product come with PEM/SPE membrane? Meaning does it remove residual chlorine?

    Answer : [Re] Inquiry for the item from Yin****

    Hi, it comes with platinum mesh to remove residual chlorine, thanks.

  • Question : Inquiry from nit****Apr 09, 2019

    Hi may I know made in where. Thank

    Answer : [Re] Inquiry from nit****

    Hi, item made in China, thanks.

  • Question : Inquiry for the item from d35****Oct 25, 2018

  • Question : Inquiry for the item from lam****Jul 29, 2018

    Hi
    Does this bottle able to hold cold water cold for many hours ?

    Answer : [Re] Inquiry for the item from lam****

    this is hydrogen water bottle, not for keep cold water

  • Question : Inquiry for the item from 160****May 13, 2018

    Can walk in

    Answer : [Re] Inquiry for the item from 160****

    yes, welcome to visit our warehouse 31 woodlands close #08-31 Woodlands Horizon S737855 please call us 62551855 before coming, may we have your contact, thanks.

Warm insulation bucket
Warm insulation bucket
Item Q&A
  • Question : Inquiry for the item from chi****Jul 15, 2019

    Does each layer comes with stainless steel bowl? Or plastic bowl?

    Answer : [Re] Inquiry for the item from chi****

    Dear customer, each layer comes with 1 steel bowl and 1plastic bowl, thanks.

    Question : [Re] Inquiry for the item from chi****

    Is the price $69.90 for two thermos?

    Answer : [Re] Inquiry for the item from chi****

    Hi, the price $69.9 is per set, thanks.

    Question : [Re] Inquiry for the item from chi****

    One set has two separate thermos? Sorry, I am confused. Thanks. The two thermos can use separately right?

    Answer : [Re] Inquiry for the item from chi****

    Hi, please check attached picture, it comes with 3 separate containers, thanks.

    Question : [Re] Inquiry for the item from chi****

    I am referring to. Is $69.90 the price for two thermos. Because I see that I can select 2 thermos colour

    Answer : [Re] Inquiry for the item from chi****

    Hi, this is qoo10 system problem, price is $69.9 for 1 thermos, thanks.

  • Question : Inquiry for the item from T00****Jun 29, 2019

    when pink colour stock come in?

    Answer : [Re] Inquiry for the item from T00****

    Dear customer, pink color will restock around 10 July, can we have your contact, we will update you, thanks.

  • Question : Inquiry for the item from T00****Jun 29, 2019

    hi seller, is there any 2lays beside this?

    Answer : [Re] Inquiry for the item from T00****

    Hi, only this model have 2 lays containers, thanks.

Fr. 35.90! SWIVEL OFFICE CHAIR - MESH STRIPE CUSTOMISED PU CHAIR - 3 DIFFERENT BASE AVAILABLE
Fr. 35.90! SWIVEL OFFICE CHAIR - MESH STRIPE CUSTOMISED PU CHAIR - 3 DIFFERENT BASE AVAILABLE
Item Q&A
  • Question : Inquiry for the item from tqs****Aug 05, 2019

    Hi, do you just sell the backrest for 1A only?

    Answer : [Re] Inquiry for the item from tqs****

    Hi, design 1C stripe pro is available too, thanks.

    Question : [Re] Inquiry for the item from tqs****

    Ok, do you have stock for 1A red backrest only? How mich issit?

    Answer : [Re] Inquiry for the item from tqs****

    Sorry, don't have red one, but purple color with white handle have, thanks.

  • Question : Inquiry for the item from sch****Jul 23, 2019

    Do you have any study chair that can swivel but no wheels?

    Answer : [Re] Inquiry for the item from sch****

    Hi, we don't have the chair that you are looking for, thanks.

  • Question : Inquiry for the item from nur****Mar 25, 2019

  • Question : Inquiry for the item from qiu****Mar 18, 2019

    Hi can provide me the full
    Measurement for the office chair (Item A)

    Answer : [Re] Inquiry for the item from qiu****

    Dear customer, measurements is 93X58X46cm, thanks.

    Question : [Re] Inquiry for the item from qiu****

    Thanks ! Do you have any showroom?

    Answer : [Re] Inquiry for the item from qiu****

    Sorry, we don't have showroom.

  • Question : Inquiry from sha****Mar 20, 2019

    Hi. Is there a contact number i can call to clarify? Interested in the office chair but need to know which one is coffee colour? As there are 2 brown colour.

    Answer : [Re] Inquiry from sha****

    Hi, there are 2 dark color, one is black and the other on is brown.

RELEA Stainless Steel Thermal Vacuum Water Bottle150ml/250ml/350ml/450ml/460ml
RELEA Stainless Steel Thermal Vacuum Water Bottle150ml/250ml/350ml/450ml/460ml
Item Q&A
  • Question : Inquiry for the item from cyn****Aug 02, 2019

    Hi Seller,
    May i know the weight for RELEA Stainless Steel Thermos Insulated Vacuum Flask Water Bottle 450ml .
    Thank you.

    Answer : [Re] Inquiry for the item from cyn****

    Hi, the weight of 450ml thermal flask is 320g, thanks.

  • Question : Inquiry for the item from bry****Jul 27, 2019

    Hi for your item no 1. relea free bottle, the one with cup cover and handle. I cannot see the 500ml selection?

    Answer : [Re] Inquiry for the item from bry****

    Hi, 500ml size relea free thermal bottle is not available now, thanks.

  • Question : Inquiry for the item from Val****Apr 13, 2019

    Will you replenish stock?

    Answer : [Re] Inquiry for the item from Val****

    Hi, we will update you when items available, thanks.

  • Question : Inquiry for the item from cyn****Apr 04, 2019

    I have purchase double glass bottle and thermal portable bottle under cart no. 126107696. But only received thermal portable bottle. Please deliver double glass bottle to me asap.

    Answer : [Re] Inquiry for the item from cyn****

    The cap/stopper is missing. Only cover with the cup.

    Question : [Re] Inquiry for the item from cyn****

    Hi, sorry for the inconvenience, can we know how gram weight is the parcel?

    Answer : [Re] Inquiry for the item from cyn****

    495g

    Question : [Re] Inquiry for the item from cyn****

    Thank for you reply, we will check and update you again.

  • Question : Inquiry related delivery from Cla****Apr 05, 2019

+View all Notice, FAQ, Q&A >>
Relea Free thermos bottle  350ml/500ml
Relea Free thermos bottle 350ml/500ml
Item Q&A
  • Question : Inquiry related delivery from lmn****Jul 01, 2019

  • Question : Inquiry for the item from yan****Apr 21, 2019

  • Question : Inquiry for the item from hee****Mar 18, 2019

    hi! seller hope that the black thermos arrived as soon as possible... thanks!

    Answer : [Re] Inquiry for the item from hee****

    Dear customer, please leave your contact, we will update you once item avaible, thanks.

  • Question : RestockNov 06, 2018

    Hi, will there be restock for black colour? Thanks!

    Answer : [Re] Restock

    Dear customer, we are not sure when will restore black colour bottle currently.

PROMO SALE! RELEA Portable Double Wall Glass bottle 390ml and Stylish Glass Bottle 420ml
PROMO SALE! RELEA Portable Double Wall Glass bottle 390ml and Stylish Glass Bottle 420ml
Item Q&A
  • Question : Inquiry for the item from jen****Apr 16, 2019

    Hi, wish to know is the pink colour bottle as per picture attached will be restock and available soon? 请问粉红色的会再进货吗?谢谢

    Answer : [Re] Inquiry for the item from jen****

    Dear customer, no more pink stocks.

    Question : [Re] Inquiry for the item from jen****

    只是近期没有货,还是以后都没有粉红色的了?

    Answer : [Re] Inquiry for the item from jen****

    Hi, we will update you when ithems available

    Question : [Re] Inquiry for the item from jen****

    Ok. Thanks

    Answer : [Re] Inquiry for the item from jen****

    Thanks.

  • Question : Inquiry for the item from Smi****Feb 27, 2019

    Hi

    How many kg is the weight of 390ml double wall glass bottle?

    Answer : [Re] Inquiry for the item from Smi****

    Hi, this 390ml double wall glass bottle weight is around 500g.

    Question : [Re] Inquiry for the item from Smi****

    Ok.. Thank u

    Answer : [Re] Inquiry for the item from Smi****

    You are welcome!

  • Question : Inquiry for the item from pin****Apr 04, 2018

    Hi, this the lid leakproof, and can the bottle hold boiling water? Thanks.

    Answer : [Re] Inquiry for the item from pin****

    Dear Customer, this is leakproof water bottle, it can hold boiling water.

$28.90! Free Shipping - SWIVEL CHAIR with Wheels / EXECUTIVE CHAIR
$28.90! Free Shipping - SWIVEL CHAIR with Wheels / EXECUTIVE CHAIR
Item Q&A
  • Question : Inquiry related delivery from sal****Apr 16, 2019

    Hi Seller I have order 2 units of stripe lime Green handle white. The stock arrive today only one unit is received. You short delivery one unit to me. Pls advise. (ORDER NO 292259984).

    Answer : [Re] Inquiry related delivery from sal****

    Please check your account, we refunded $28.9, thanks.

    Question : [Re] Inquiry related delivery from sal****

    I have not received any refund update of this payment can you send me the detail. or email me the document.

    Answer : [Re] Inquiry related delivery from sal****

    Hi, did you use voucher, maybe qoo10 system blocked refund.

  • Question : Inquiry for the item from ede****Apr 16, 2019

    Please see my post in your damage goods and tell me your process of failed goods . What is next ?

    Answer : [Re] Inquiry for the item from ede****

    Sorry for the inconvenience, please send the photos to us, thanks.

  • Question : Inquiry related return and exchange from ede****Apr 16, 2019

    Please see photo of the crack and broken panel of the bottom. Please tell me your process of Damage goods and service delivery ?

    Answer : [Re] Inquiry related return and exchange from ede****

    Sorry for the inconvenience, we will arrange to send you the damaged part, thanks.

  • Question : Inquiry for the item from myd****Apr 12, 2019

    125759237 cart no.
    Item not delivered.

    Answer : [Re] Inquiry for the item from myd****

    Dear customer, we will deliver by 19 Apr, thanks.

  • Question : Inquiry for the item from myd****Apr 12, 2019

    125759685 cart no.
    Item not delivered

    Answer : [Re] Inquiry for the item from myd****

    Dear customer, we will deliver by 19 Apr, thanks.

+View all Notice, FAQ, Q&A >>
PREMIUM JAPAN STYLE COTTON BLANKET
PREMIUM JAPAN STYLE COTTON BLANKET
Item Q&A
  • Question : Inquiry related delivery from v.f****Apr 23, 2019

    Hi seller,
    In my record for this item Order No. 293381035, the shipoing date available date is 18 April 2919. But I still have not received it till now 23 April 2019 since I have ordered and paid in 4 April 2019. May I know when my item will be delivered?

    Answer : [Re] Inquiry related delivery from v.f****

    Sorry, green check design out of stock, please check we refund to you already, thanks.

  • Question : Inquiry for the item from cry****Mar 28, 2019

    king size can use? can give me cm.thank

    Answer : [Re] Inquiry for the item from cry****

    Hi, size is 200X230cm, can fit queen size bed, thanks.

    Question : [Re] Inquiry for the item from cry****

    thank

    Answer : [Re] Inquiry for the item from cry****

    You are welcome.

  • Question : Inquiry for the item from rya****Mar 29, 2019

    May I know what is the filling inside? Can this be washed using a washing machine?

    Answer : [Re] Inquiry for the item from rya****

    Yes, this is washable, filling material is microfiber

  • Question : Inquiry for the item from hey****Mar 28, 2019

    hi, one size only? and can fit queen size bed?

    Answer : [Re] Inquiry for the item from hey****

    Hi, size is 200X230cm, can fit queen size bed, thanks.

CNY SALE ! Stainless Steel Thermal Insulation Bottle 480ml/630ml/800ml/1000ml/1600ml/1800ml
CNY SALE ! Stainless Steel Thermal Insulation Bottle 480ml/630ml/800ml/1000ml/1600ml/1800ml
Item Q&A
  • Question : Inquiry for the item from rou****Mar 25, 2019

    is the above products made from China?

    Answer : [Re] Inquiry for the item from rou****

    yes

  • Question : Inquiry for the item from ver****Oct 12, 2018

    Hi seller

    I had just bought your thermal flask 1800ml which the buttom is leaking out water

    Can I exchange it as had ordered another piece at 630ml which will be delivered over today so can you send a new piece for the 1800ml so as to do a exchange for the faulty first piece

    Thanks a lot

    Answer : [Re] Inquiry for the item from ver****

    Dear customer, do you pour out water like picture and leaking out water from bottom?

    Question : [Re] Inquiry for the item from ver****

    No I just placed there over night which the next day the place was wet

    Pls note I only placed the thermal flask at the leaking spot

    Answer : [Re] Inquiry for the item from ver****

    Further to that the next day water is only warm not hot like the night before when I filled up with hot water

    Pls revert soon for the exchange

    Thanks a lot

    Question : [Re] Inquiry for the item from ver****

    Can you advise soon on the exchange as need it urgently

    Great thanks

    Answer : [Re] Inquiry for the item from ver****

    Dear customer, kindly check when fill full water keep overnight, if thermal pot is leaking, there is no more water left next day?

    Question : [Re] Inquiry for the item from ver****

    dear seller

    First I had not filled it full and secondly I did not check on the level but there is some leaking of water

    May I request for an exchange since I only purchased it a few day ago

    Answer : [Re] Inquiry for the item from ver****

    dear seller

    First I had not filled it full and secondly I did not check on the level but there is some leaking of water

    May I request for an exchange since I only purchased it a few day ago

    Question : [Re] Inquiry for the item from ver****

    Thank you

    Answer : [Re] Inquiry for the item from ver****

    Kindly fill full water and make sure thermal pot is leak or not, because this is food related items, only exchange due to manufacturing defects.

    Question : [Re] Inquiry for the item from ver****

    Hi Seller

    I had tried twice before I write in for this request

    Furthermore temperature is not as hot as the next day , still less than 24 hours

    May I request for an exchange

    Thanks

    Answer : [Re] Inquiry for the item from ver****

    Dear customer, Thermal pot can keep warm in 24 hours, not keep hot in 24 hours.

    Question : [Re] Inquiry for the item from ver****

    Ok noted

    So may I request for an exchange due to the leaking

    Answer : [Re] Inquiry for the item from ver****

    Please fill up full water overnight to check, if it is leaking water, because we still need to check it is leaking or not, thanks.

    Question : [Re] Inquiry for the item from ver****

    Hi Seller

    This was taken this morning , please note the leaking on the plate

    Please advise on the exchange of a new piece

    Thanks you

    Answer : [Re] Inquiry for the item from ver****

    As per the water level is filled full , please refer to the pic

    Could you kindly arrange for the exchange


    Thank you

    Question : [Re] Inquiry for the item from ver****

    Sorry for the inconvenience, can you bring the pot to ourware exchange new one? Our address is 31 Woodlands Close #08-31 S737855, please call us 62551855 before coming.

    Answer : [Re] Inquiry for the item from ver****

    Hi Seller

    Any possibilities that you can send it to us

    Question : [Re] Inquiry for the item from ver****

    Dear customer, we will arrange to deliver thermal pot to your place for exchange, and we will contact you again?

    Answer : [Re] Inquiry for the item from ver****

    Thanks a lot and appreciated

    May I know when would you be coming over, do kindly advise

    Thanks

    Question : [Re] Inquiry for the item from ver****

    Hi,we will call you before deliver, thanks.

    Answer : [Re] Inquiry for the item from ver****

    Thank you very much

    Question : [Re] Inquiry for the item from ver****

    Hi Seller

    Any possibility to send the new Piece by next week

    Answer : [Re] Inquiry for the item from ver****

    Hi, we will update you again, thanks.

    Question : [Re] Inquiry for the item from ver****

    Hi seller

    Thanks as needed the flask soon

    Look forward to hear from you , thanks a lot

    Answer : [Re] Inquiry for the item from ver****

    Dear customer, delivery man called you many times last saturday, but all failed, so he bring item back already, would you like to come to exchange?

    Question : [Re] Inquiry for the item from ver****

    Hi seller

    I was not in town last weekend, can he come over this few day

    So sorry for the inconvenience

    Answer : [Re] Inquiry for the item from ver****

    He can go over during late afternoon, usually we would be around

    Question : [Re] Inquiry for the item from ver****

    Dear customer, we are not sure when will arrange to redeliver, because item return to our warehouse already, you can come to exchange if you need, thanks.

    Answer : [Re] Inquiry for the item from ver****

    Might not be available to go over but would be ideal if you can send by this week as bringing out station next week

    Do msg me if possible

    Thanks a lot

    Question : [Re] Inquiry for the item from ver****

    Kindly come to our warehouse do exchange by yourself, thanks.

    Answer : [Re] Inquiry for the item from ver****

    Will not be available to head over as working these couple of days and would need the item next week during our station

    Pls kindly assist

    Thanks a lor

    Question : [Re] Inquiry for the item from ver****

    Sorry, we can't arrange to deliver this week, kindly come to exchange if you need urgent.

    Answer : [Re] Inquiry for the item from ver****

    As such can you deliver next week

    Question : [Re] Inquiry for the item from ver****

    We are not sure next delivery date, as we have arranged to deliver last week and paid delivery already.

    Answer : [Re] Inquiry for the item from ver****

    Okie noted but when can your delivery man be coming over, can update me or msg me at least I know is from him which we are aware

    Do let me know once you are updated , appreciated if it can be send over by this month

    Appreciate

    Question : [Re] Inquiry for the item from ver****

    May I know how much is the delivery charge

    Answer : [Re] Inquiry for the item from ver****

    Hi, you can arrange to delivery by yourself if you urgent, delivery fee around $5.

    Question : [Re] Inquiry for the item from ver****

    Can you assist to arranged for us , can be on normal delivery which we can paid , just let us know what’s the charges

    Pls also advise us when he will be coming over or msg us so as not to miss him this round

    Thanks

    Answer : [Re] Inquiry for the item from ver****

    Hi, the delivery fee is $5, when will be good to deliver?

    Question : [Re] Inquiry for the item from ver****

    Is today ok

    Answer : [Re] Inquiry for the item from ver****

    Hi, we contacted delivery service, they can't arrange to deliver today, are you free on Saturday or Sunday?

    Question : [Re] Inquiry for the item from ver****

    Ok on sun

    Answer : [Re] Inquiry for the item from ver****

    Hi Seller

    Received with thanks , very helpful

    Question : [Re] Inquiry for the item from ver****

    Hi, we received the returned pot, we fill full water test water leaking overnight, but we didn't find leakage problem, please see attached images.

    Answer : [Re] Inquiry for the item from ver****

    But mine which I had shown you previously from pic is leaking

    Anyway thanks for arranging for e exchange

    Question : [Re] Inquiry for the item from ver****

    But mine which I had shown you previously from pic is leaking

    Anyway thanks for arranging for e exchange

    Answer : [Re] Inquiry for the item from ver****

    Dear customer, we filled full water and checked the thermal pot yesterday again, it still full water level and no leaking water outside this morning.
    This thermal pot is no leakage problem, please don't abuse seller's trust, we free delivered twice to your house in your convenience because of leaking issue, really wasted our time and money.

    Question : [Re] Inquiry for the item from ver****

    Hi seller

    As mentioned earlier and picture shown to you it was leaking ... if it does not, I won’t be bringing it to your attention as I can’t used it earlier as well

    Answer : [Re] Inquiry for the item from ver****

    Which causes inconvience to me also

    Question : [Re] Inquiry for the item from ver****

    Dear customer, if this thermal pot is leaking, why you are using it when the delivery man went to your house to pick up, and the pot was still wet when we got it back.

    Answer : [Re] Inquiry for the item from ver****

    Hi Seller

    For your information we are not using it , is the left over water previously which hadn’t been used since last leaking

    Question : [Re] Inquiry for the item from ver****

    It's ok.

  • Question : RELEA STAINLESS STEEL THERMAL INSULATION TRAVEL BOTTLE 1.0LOct 19, 2018

    hi seller,

    do u have this model for sale?
    RELEA STAINLESS STEEL THERMAL INSULATION TRAVEL BOTTLE 1.0L

    Answer : [Re] RELEA STAINLESS STEEL THERMAL INSULATION TRAVEL BOTTLE 1.0L

    Dear customer, this will restock next month.

  • Question : Inquiry for the item from ppt****Sep 19, 2018

    Any warranty...?

    Answer : [Re] Inquiry for the item from ppt****

    Dear customer, this item can exchange against manufacturing defects.

  • Question : Inquiry related delivery from thc****Aug 30, 2018

    Error - i choose self pickup (free) but at check out it still charges $3.99 shipping. how to buy?

    Answer : [Re] Inquiry related delivery from thc****

    you just make order now, we will refund you later

+View all Notice, FAQ, Q&A >>
RELEA Borosilicate Glass Teapot  500ml
RELEA Borosilicate Glass Teapot 500ml
Item Q&A
  • Question : Inquiry for the item from Ech****Feb 16, 2019

    Hi seller may i know where is productmanufactured from and the temperature resistance. Thank you.

    Answer : [Re] Inquiry for the item from Ech****

    Hi, this is made in China, the temperature resistance range from -20°C to 150°C, thanks.

RELEA Glass Cup 4pcs Set
RELEA Glass Cup 4pcs Set
Item Q&A
  • Question : Inquiry from 211****Feb 08, 2019

    You are so worried bat my feedback you blocked me from writing a feed back. That shows you are anirresponsible seller

    Answer : [Re] Inquiry from 211****

    Already answered inquiry. If you have another any question, please contact to us.

RELEA Glass Water Jug 1150ml
RELEA Glass Water Jug 1150ml
Item Q&A
  • Question : Inquiry for the item from rat****Jan 09, 2019

    how heavy is the jug when it is empty?

    Answer : [Re] Inquiry for the item from rat****

    Good morning, the net weight of empty jug is 500g.

RELEA Anti Aging Antioxidant Water Maker Softer Hydrogen Water Bottle 350ml
RELEA Anti Aging Antioxidant Water Maker Softer Hydrogen Water Bottle 350ml
Item Q&A
  • Question : Inquiry related return and exchange from act****Dec 27, 2018

    I bought this item on 26 October 18, after 1.5 month, it is not working anymore. It can be turned on. How to get refund or replacement?

    Answer : [Re] Inquiry related return and exchange from act****

    Hi, sorry for the inconvenience, this item can exchange within 7 days after delivery. In this case, can you take a video send to us kweetiong1968@gmail.com, we will contact the manufactuer and update you again, thanks.

  • Question : BatteryMay 31, 2018

    Hi Seller
    1) May I know how many hours is battery charging time ? And how long it can last ?
    2) Need to change filter or cartridge every few months ?
    3) Any warranty period ?

    Thanks

    Answer : [Re] Battery

    Dear customer, please see following,
    1. the battery full charge need 2-3 hours, battery can use 10 times to make hydrogen water per charge,
    2. no need to charge filter
    3. You can exchange due to manufacting defects within 7 days after purchase.
    Thanks.

    Question : [Re] Battery

    Thank you so much for the response....

    Answer : [Re] Battery

    You are welcome!