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Item Question & Answer
【Digital-Ready】Mi LED TV | 32 43 55 in | Global English Sets | Xiaomi Smart Android TV
【Digital-Ready】Mi LED TV | 32 43 55 in | Global English Sets | Xiaomi Smart Android TV
Item Q&A
  • Question : Inquiry for the item from uni****Oct 23, 2019

  • Question : Inquiry related delivery from nar****Oct 15, 2019

  • Question : Inquiry related delivery from 262****Oct 16, 2019

  • Question : Inquiry for the item from son****Oct 21, 2019

    Is the TV digital ready with the tuner built in? Do I need to have the digital TV setup box?

    Answer : [Re] Inquiry for the item from son****

    Hi, It comes with an Analog tuner. This is the Very latest 2019 4S models from Xiaomi.
    It has a analog tuner, and you will need a simple digtial, singtel or starhub setup box to watch digital TV.
    But it is a Smart Andriod TV with Wifi connectivity and you can stream the Apps from the Tv as well. Thank you.
    You can use Netflix or Youtube or any movie and dramas streaming APPs direct from the TV. Thank you.

  • Question : Inquiry for the item from phi****Oct 16, 2019

    The 32 inch TV both versions are smart TV with app? Or only 1 is?

    Answer : [Re] Inquiry for the item from phi****

    Hi, we only have the 4S model for 32in Xiaomi SMART TV. It comes with Google Playstore and Netflix. Works with chromecast as well. Thank you.

    Question : [Re] Inquiry for the item from phi****

    The digital ready version also has Google play?

    Answer : [Re] Inquiry for the item from phi****

    Yes, digital ready version includes Google Playstore. Thank you.

+View all Notice, FAQ, Q&A >>
【Digital-Ready】Mi LED TV | 32 43 55 in | Global English Sets | Xiaomi Smart Android TV
【Digital-Ready】Mi LED TV | 32 43 55 in | Global English Sets | Xiaomi Smart Android TV
Item Q&A
  • Question : Inquiry for the item from vjc****Oct 19, 2019

  • Question : Inquiry related delivery from 235****Oct 18, 2019

    Hi, My order no : 306768016, order on 11-Oct, why until today still no update the delivery date?
    My request date on 19-Oct, please advise, thanks!

    Answer : [Re] Inquiry related delivery from 235****

    Hi, sorry for the delay. 32in sets will arrive tomorrow. Please expect delivery early next week. Thank you.

    Question : [Re] Inquiry related delivery from 235****

    Noted with thanks

    Answer : [Re] Inquiry related delivery from 235****

    Thank you.

  • Question : Inquiry for the item from dev****Oct 17, 2019

  • Question : 关于运送azh****会员的咨询Oct 16, 2019

    1,) 你们能否提供星期天送货和安装.
    2,) 另外你们有没有提供 Swivel Bracket Installation?

    Answer : [Re] 关于运送azh****会员的咨询

    Hi,
    1) For 32-50 inch TV, delivery will be by Qxpress which will be Monday-Saturday. If you purchase installation add on, our installer can be scheduled on a Sunday. For 55 inch and above, delivery will be done by our in-house delivery and it can be arranged on a sunday.

    3) We do provide Swivel Bracket Installation, there is an option for it at $89.

    Thank you for your interest!

  • Question : Inquiry for the item from sir****Oct 15, 2019

    What is the main difference between both options?

    Answer : [Re] Inquiry for the item from sir****

    What is the 32in model? 4A, 4S or 4C?

    Question : [Re] Inquiry for the item from sir****

    Hi, sorry may i know which 2 options are you looking at?
    Our 32in model is in 4S,
    You may view the detailed specifications here.
    https://www.displayspecifications.com/en/model/1d0f1246

    Thank you for your interest.

+View all Notice, FAQ, Q&A >>
【Official Store】Xiaomi Roidmi NEX  F8 Storm  F8e Cordless Handheld Vacuum |  ✔Strong Suction Power
【Official Store】Xiaomi Roidmi NEX F8 Storm F8e Cordless Handheld Vacuum | ✔Strong Suction Power
Item Q&A
  • Question : Inquiry for the item from jam****Oct 19, 2019

    Do you have ready stock for Roidmi Nex?

    Answer : [Re] Inquiry for the item from jam****

    Hi, currently we are waiting on stocks which will arrive by next week. Thank you.

  • Question : Inquiry for the item from zed****Oct 18, 2019

  • Question : Inquiry for the item from Whi****Oct 18, 2019

  • Question : Inquiry for the item from sil****Oct 17, 2019

    Any stock for NEX? How long is the delivery?

    Answer : [Re] Inquiry for the item from sil****

    Hi, currently NEX is out of stock. The next batch will be in by the end of this week. Delivery is around 1-3 business days. Thank you.

  • Question : Inquiry related delivery from 211****Oct 16, 2019

+View all Notice, FAQ, Q&A >>
【Official Store】Xiaomi Mijia Mi Robot Gen 1 Robot Vacuum |  ✔ 1 Year Local Warranty
【Official Store】Xiaomi Mijia Mi Robot Gen 1 Robot Vacuum | ✔ 1 Year Local Warranty
Item Q&A
  • Question : Inquiry from kel****Oct 18, 2019

    1 year warranty.

    Q. Where is the service center?
    Your official shop at IMM or the list of xiaomi official service center?

    Thanks

    Answer : [Re] Inquiry from kel****


    Hi, kindly keep the Qoo order ID for all warranty and service support will do. Qoo has the warranty details in system.
    For any repairs or servicing, kindly bring to Robot Care Center at

    IMM Building (warehouse/ office side - cut through Kopitiam)
    2 Jurong East Street 21 03-178
    S609601
    Mon-Fri 11-530pm
    Sat 10-12 noon

    Technical team can assist on the spot. No prior arrangement is required. Kindly bring the robot and the charging base and adaptor. Also, ensure that you have access to the account for the technician to verify your purchase on the spot (screenshots may not be accepted). Thank you

  • Question : Inquiry for the item from geo****Sep 25, 2019

  • Question : Inquiry from raj****Sep 09, 2019

  • Question : Inquiry for the item from yut****Aug 10, 2019

  • Question : Inquiry for the item from mel****Aug 08, 2019

    Hi, is the instruction manual in English or Chinese? And is warranty direct from manufacturer (Xiaomi Service Centre in SG)?

    Answer : [Re] Inquiry for the item from mel****

    HI, Yes. warranty is local and menu is 100% in english. These are all 100% local warranty Singapore region sets. Thank you. !00% all in Englsih voice command as well.

    Question : [Re] Inquiry for the item from mel****

    Thanks! So in case of problems, do I bring the vacuum cleaner to Xiaomi Service Centre?

    Answer : [Re] Inquiry for the item from mel****

    HI, Yes. That will do. You can contact us here for any usage assistance as well. Thank you.

+View all Notice, FAQ, Q&A >>
【Official Store】Xiaomi Mijia Roborock Gen 2 Robot Vacuum //  ✔ Vacuum + Mopping // Local Warranty
【Official Store】Xiaomi Mijia Roborock Gen 2 Robot Vacuum // ✔ Vacuum + Mopping // Local Warranty
Item Q&A
  • Question : Inquiry for the item from Shi****Oct 17, 2019

    is it S5?

    Answer : [Re] Inquiry for the item from Shi****

    Hi, yes it is S5. Thank you.

  • Question : Inquiry for the item from lee****Oct 11, 2019

    Hi - is this the S5 and will I be able to add to my Xiaomi home app if I’m currently set to China Mainland. Region? Thanks!

    Answer : [Re] Inquiry for the item from lee****

    Hi, please be informed that the Roborock are global sets and are to be connected to Singapore region in the Xiaomi Home APP. Thank you

  • Question : Inquiry for the item from 236****Sep 15, 2019

  • Question : Inquiry for the item from 262****Aug 30, 2019

  • Question : Inquiry for the item from Lim****Aug 21, 2019

    Hi..is midnight black in stock? How long will delivery take?

    Answer : [Re] Inquiry for the item from Lim****

    HI, It is in stock . we will ship out within 2-3 days. Thank you.

+View all Notice, FAQ, Q&A >>
【Official Store】 Xiaomi Air Purifier 2S / Pro / 3 | OLED Screen Display 510m³/h CADR
【Official Store】 Xiaomi Air Purifier 2S / Pro / 3 | OLED Screen Display 510m³/h CADR
Item Q&A
  • Question : Inquiry related delivery from wan****Oct 16, 2019

    How to claim warranty? I have this as a gift, can I have any documentation to claim warranty?

    Answer : [Re] Inquiry related delivery from wan****


    Hi, no registration is required. Kindly keep the Qoo order ID for all warranty and service support will do. Qoo has the warranty details in system. Thank you

    Question : [Re] Inquiry related delivery from wan****

    How do I confirm my item have 2 years warranty?

    Answer : [Re] Inquiry related delivery from wan****

    May i have your order number? Thank you.

    Question : [Re] Inquiry related delivery from wan****

    302760431

    Answer : [Re] Inquiry related delivery from wan****

    Do you have a photo or screenshot of the order is best. WE have on records. It is 2 year warranty. Thank you.

    Question : [Re] Inquiry related delivery from wan****

    Thanks. I just want to double check. As I am selling as second hand product for this item, buyer might cross check with you again for the warranty. Thanks :)

    Answer : [Re] Inquiry related delivery from wan****

    Thanks. I just want to double check. As I am selling as second hand product for this item, buyer might cross check with you again for the warranty. Thanks :)

  • Question : Inquiry related delivery from jes****Sep 29, 2019

  • Question : Inquiry for the item from jil****Sep 26, 2019

    Does item includes filter? If yes which type?

    Answer : [Re] Inquiry for the item from jil****

    Yes, there is a blue basic filter within. Thank you

  • Question : Inquiry for the item from alv****Sep 23, 2019

    Can I check does it connect to Singapore or china server? Asking for the 2s

    Answer : [Re] Inquiry for the item from alv****

    HI, Singapore server for 2S model. Thank you.

  • Question : Inquiry related delivery from Sod****Sep 18, 2019

+View all Notice, FAQ, Q&A >>
[July Special] ★ Xiaomi Smartmi Fan with Built-in Battery Smart APP Controls and Oscillation Mode
[July Special] ★ Xiaomi Smartmi Fan with Built-in Battery Smart APP Controls and Oscillation Mode
Item Q&A
  • Question : Inquiry for the item from fun****Sep 29, 2019

    Hi, will this work with the China server or just the Singapore server?

    Answer : [Re] Inquiry for the item from fun****

    Hi, The SamrtMi Fan 2S is to be connected to the Singapore server in the XiaoMi Home APP. Thank you.

    Question : [Re] Inquiry for the item from fun****

    FYI, my wife already purchased the fan from you. I tried the Singapore server and it did not work. Worked on the China server, which is better for me. Anyway it's a great little fan 😊

    Answer : [Re] Inquiry for the item from fun****

    Thnak you

  • Question : Inquiry for the item from cui****Sep 01, 2019

  • Question : Inquiry for the item from won****Sep 08, 2019

    For wifi control via app? Any special Xiaomi gateway needed ? How to connect the fan to normal Singtel or StarHub wifi at home ? Or it’s is Bluetooth between fan and phone connection?

    Answer : [Re] Inquiry for the item from won****

    HI, It is connected via Wifi of your phone for controls via the Mi Home APP. There is no special gateway needed. It is really easy to setup and pair. Normal home wifi from starhub or singtel will work perfectly. Thank you.

  • Question : Inquiry for the item from ngk****Sep 04, 2019

  • Question : Inquiry for the item from agt****Aug 31, 2019

    How to charge the battery within the fan & can it be replace? One battery how much

    Answer : [Re] Inquiry for the item from agt****

    HI, The battery within is 100% rechargable and is expected to last several cycles. The battery replacement if needed can be done at the Xiaomi center as well. It is $39.

    The 2S Fan model from Xiaomi comes with a built in battery and better quality of made. It is fully controlled by button on the Fan and via APP only. These are the very latest 2S Fan from Xiaomi as well and you can control it seamlessly with the Mi Home APP.
    there is control buttons on the Fan and of course and control with APP as well. They come with Wifi and APP control for the fan and Built in Battery too.
    Thank you .

+View all Notice, FAQ, Q&A >>
ROBOROCK BOUNDARY TAPE
ROBOROCK BOUNDARY TAPE
Item Q&A
  • Question : Inquiry for the item from mic****Sep 28, 2019

    What color is this and same color on both side ? Can we use either side?

    Answer : [Re] Inquiry for the item from mic****

    HI, same either isde is the same. Thank you.

  • Question : Inquiry for the item from sze****Aug 29, 2019

  • Question : Inquiry for the item from ger****Aug 22, 2019

    What is the length of tape per roll?

    Answer : [Re] Inquiry for the item from ger****

    HI, It is 2metre. Thank you.

  • Question : Inquiry for the item from ger****Aug 22, 2019

    What is the total length?

    Answer : [Re] Inquiry for the item from ger****



    HI, It is 2metre. Thank you.

  • Question : Inquiry for the item from joh****Aug 11, 2018

    What is the length?

    Answer : [Re] Inquiry for the item from joh****

    Hi, the boundary tape is 2m. The dimensions are 2000 x 25 x 2 mm. Thank you.

【Official Store】 Xiaomi Air Purifier 2S // Pro | OLED Screen Display | 500m³/h CADR | Local Warranty
【Official Store】 Xiaomi Air Purifier 2S // Pro | OLED Screen Display | 500m³/h CADR | Local Warranty
Item Q&A
  • Question : Inquiry related delivery from spr****Sep 28, 2019

  • Question : Inquiry related delivery from ken****Sep 18, 2019

ACCESSORIES FOR XIAOMI Air Purifier Filter
ACCESSORIES FOR XIAOMI Air Purifier Filter
Item Q&A
  • Question : Inquiry for the item from yuq****Sep 22, 2019

    Hi! Is this the original filter?

    Answer : [Re] Inquiry for the item from yuq****

    Yes. 100% orginal filters with xiaomi logo, serial and packaging. Thank you.

    Question : [Re] Inquiry for the item from yuq****

    Thanks! May I also check if I will receive sms notification on e day of delivery?

    Answer : [Re] Inquiry for the item from yuq****

    Yes. will call prior.

  • Question : Inquiry for the item from jun****Sep 14, 2019

    Hi,

    Can this filter be used in xiaomi 1st generation air purifier ?

    Thanks

    Answer : [Re] Inquiry for the item from jun****

    Yes. will work perfectly.

  • Question : Inquiry for the item from 242****Sep 14, 2019

  • Question : Inquiry for the item from Seo****Sep 08, 2019

    Hi,

    Is this filter compatible with xiaomi air purifier 2? Thanks

    Answer : [Re] Inquiry for the item from Seo****

    Yes. works perfectly. Thank you.

    Question : [Re] Inquiry for the item from Seo****

    Thanks. I’ve placed my order.

    Answer : [Re] Inquiry for the item from Seo****

    Thank you

ROBOROCK WATER FILTER PACK
ROBOROCK WATER FILTER PACK
Item Q&A
ACCESSORIES FOR XIAOMI MIjia RoboRock
ACCESSORIES FOR XIAOMI MIjia RoboRock
Item Q&A
  • Question : Inquiry for the item from now****Sep 16, 2019

    Can you help me take a look, refer to the photo which gen filter should I buy ? Thank you very much.

    Answer : [Re] Inquiry for the item from now****

    gen 1. Thank you

    Question : [Re] Inquiry for the item from now****

    Ok got it. Thank you.

    Answer : [Re] Inquiry for the item from now****

    Thank you

  • Question : Inquiry for the item from leo****Sep 09, 2019

    Hello the 13+ dollars price for the filter is for 1 or 2pc?

    Answer : [Re] Inquiry for the item from leo****

    HI, it is 1 pack of 2 pcs of filter. Thank you.

  • Question : Inquiry for the item from 211****Sep 03, 2019

    which option should i choose if my roborock is the Gen 2 type?

    Answer : [Re] Inquiry for the item from 211****

    HI, please choose roborock. Thank you.

  • Question : Inquiry for the item from chi****Apr 03, 2019

    Mine is gen 2 in black color. Do you sell its accessories such as brushes in black?

    Answer : [Re] Inquiry for the item from chi****

    Dear customer, sorry, we do not, we only carry the side brushes in white colour. Thank you

  • Question : Inquiry for the item from kbl****Dec 23, 2018

    Hi, the price for the mopping cloth is for one or two pieces? Thanxs!

    Answer : [Re] Inquiry for the item from kbl****

    2 pieces of orginal cloth. Thank you.

+View all Notice, FAQ, Q&A >>
ACCESSORIES FOR XIAOMI MIjia ROIDMI
ACCESSORIES FOR XIAOMI MIjia ROIDMI
Item Q&A
  • Question : Inquiry for the item from 242****Sep 11, 2019

    Hi,

    Cleaning Head Module & soft brush, are they for F8e model too?

    Answer : [Re] Inquiry for the item from 242****

    HI, It is all for the Roidmi F8 model. Thank you.

    Question : [Re] Inquiry for the item from 242****

    Can it be use on my model f8e

    Answer : [Re] Inquiry for the item from 242****

    Yes. If you get the Head it will work with F8e too. It give it more power.

ROBOROCK Battery Pack
ROBOROCK Battery Pack
Item Q&A
  • Question : Inquiry for the item from sal****Jul 13, 2019

    Can this be used for roborock s5?

    Answer : [Re] Inquiry for the item from sal****

    Hi, Yes. Will work with the S5 model. Thank you.

  • Question : Inquiry for the item from me@****Feb 05, 2019

    Is it good for mi vacuum first gen?

    Answer : [Re] Inquiry for the item from me@****

    Hi,yes, it is for XIAOMI MI ROBOT Gen 1, Thank you

  • Question : Inquiry related delivery from dia****Nov 14, 2018

    Purchased on 10th Nov. Still haven't shipped?

    Answer : [Re] Inquiry related delivery from dia****

    Hi, KIndly exepct delviery at doorstep today or tml. Thank you and sorry for the delay
    Qoo couriers are having very heavy load and are taking around 3-4 days to deliver the item .Thank you.

  • Question : Inquiry for the item from dav****Oct 21, 2018

    Can the battery used for Xiaomi Gen 1 vaccum cleaner?

    Answer : [Re] Inquiry for the item from dav****

    Ho, Yes. Works perfectly for xiaomi gen 1. Thank you.

  • Question : Inquiry for the item from Gds****Aug 05, 2018

【Official Store】Xiaomi Mijia Roidmi F8 Storm Cordless Handheld Vacuum Cleaner
【Official Store】Xiaomi Mijia Roidmi F8 Storm Cordless Handheld Vacuum Cleaner
Item Q&A
  • Question : Inquiry for the item from mar****Jun 29, 2019

    Hi can i check if this comes with the accessories as shown in the picture or need to purchase separately?

    Answer : [Re] Inquiry for the item from mar****

    HI, It comes with all the accessoires in the picture. It is a complete set with all the accessorires. Thank you

    Question : [Re] Inquiry for the item from mar****

    Thanks. Do you have a physical store?

    Answer : [Re] Inquiry for the item from mar****

    Hi, It is at IMM 03-178 for parts. Thank you.

  • Question : Inquiry for the item from 260****May 15, 2019

  • Question : Inquiry for the item from jan****Dec 08, 2018

  • Question : Inquiry for the item from lsy****Oct 09, 2018

    Hi is this the latest F8? Got ready stocks? Able to ship by when? Thank you!

    Answer : [Re] Inquiry for the item from lsy****

    Hi, Yes this is the listing for the very latest Roidmi F8 models. Kindly expect delivery within 1-2 working days at doorstep. It is ready in stock.Thank you.

ROBOROCK MAIN BRUSH + CLEANING TOOL
ROBOROCK MAIN BRUSH + CLEANING TOOL
Item Q&A
ROBOROCK HEPA FILTER
ROBOROCK HEPA FILTER
Item Q&A
  • Question : Inquiry for the item from Moo****Dec 20, 2018

    Can this fit in Xiaomi Gen 1

    Answer : [Re] Inquiry for the item from Moo****

    Dear customer, yes it is compatible for the Gen 1 as well. Thank you

  • Question : Inquiry for the item from ado****Oct 14, 2018

    Is the price quoted for 2 items?

    Answer : [Re] Inquiry for the item from ado****

    Hello, yes, the filter comes in a pack of 2 pieces. Thank you

ROBOROCK MOP CLOTH
ROBOROCK MOP CLOTH
Item Q&A
  • Question : $16.99 IS for two pieceOct 10, 2018

    May I know is $16.99 for 2 pieces of mop cloth?

    Answer : [Re] $16.99 IS for two piece

    Hi, Yup. It is 16.99 for the 2 original Roborock cloth. Thank you.