Q&A board

Q & A Lists
Item Question & Answer
Airbot Supersonics Fluffy Cordless Vacuum Cleaner Handheld for Floor Carpet Sofa Mattress Car
Airbot Supersonics Fluffy Cordless Vacuum Cleaner Handheld for Floor Carpet Sofa Mattress Car
Item Q&A
  • Question : Inquiry for the item from ann****Feb 17, 2019

  • Question : Inquiry for the item from dng****Feb 15, 2019

    Hi seller, what the difference between airbot iroom and supersonic? Also why the gift dust brush only for iroom ?

    Answer : [Re] Inquiry for the item from dng****

    Hi , dear,

    Airbot supersonics red model is the flagship model with upgraded design and performance.

    Airbot iRoom purple model is the economic model with standard design with bed mite brush gift.

    thanks.

  • Question : Inquiry for the item from pau****Feb 14, 2019

    Hi Seller,i have received my airbot supersonic but short of my mite brush which I add on...pls check and send my missing item.thk u.Cart No:125044555.

    Answer : [Re] Inquiry for the item from pau****

    Hi,

    Please don’t worry , our staffs are working on that, missing item will be shipped to you within 2-3 working days.

    Thanks

  • Question : Inquiry for the item from joe****Feb 14, 2019

    Can other brands of accessories fit the supersonics?

    Answer : [Re] Inquiry for the item from joe****

    Hi,

    We are sorry that it may damage the product as the power / current / dimension may not compatible.

    Thanks.

  • Question : Inquiry for the item from 244****Feb 14, 2019

    Hi,

    If we choose supersonic vacuum, will the free gift be suitable for this model.

    Answer : [Re] Inquiry for the item from 244****

    Hi,

    Bed mite brush is provided only for iRoom model.

    Supersonics is the flagship model with upgraded performance and design.

    Thanks.

+View all Notice, FAQ, Q&A >>
Xiaomi Mijia Roborock Gen 2 Robot Vacuum | ✔ Vacuum + Mopping | Local Warranty
Xiaomi Mijia Roborock Gen 2 Robot Vacuum | ✔ Vacuum + Mopping | Local Warranty
Item Q&A
  • Question : Inquiry for the item from Zhi****Feb 17, 2019

    Is it ready stock? How long will it take to be delivered?

    Answer : [Re] Inquiry for the item from Zhi****

    Hi,

    Plenty of new stocks.

    Around 2 working days, item will be delivered.

    Thanks dear.

  • Question : Inquiry for the item from bea****Feb 16, 2019

    Hi, Is this a local english version set? Am not just referring to the instructiin manual but voice controls of the robot. 3 pin plug made for singapore's usage?

    Answer : [Re] Inquiry for the item from bea****

    Hi,

    it’s roborock international edition, upgraded design and performance.

    english user manual with Singapore plug.

    thanks.

  • Question : Inquiry from kni****Feb 16, 2019

    hi, where is the warranty service centre?

    Answer : [Re] Inquiry from kni****

    Hi,

    local service center is nearby Woodland.

    thanks.

  • Question : Inquiry for the item from sta****Feb 15, 2019

    Is the power plug using 3 pin plug (with safety mark)?

    Answer : [Re] Inquiry for the item from sta****

    Hi,

    it’s roborock international edition with upgraded design and performance.

    english user manual with singapore power plug.

    thanks.

  • Question : Inquiry related delivery from eun****Feb 13, 2019

    You mentioned that item will be shipped on 12th Feb but it has not arrived. You have delayed the delivery of this product multiple times and for a duration of longer than 30days. If I do not hear an adequate response by tmr 12pm, i will esclate this case of blatant consumer fraud to the authorities.

    Answer : [Re] Inquiry related delivery from eun****

    Hi,

    Our sincere apology for the unexpected delay.

    The shipping team was just back to duty yesterday after Chinese New Year break.

    They are preparing the shiping out of the parcel today and tomorrow.

    Thanks.

+View all Notice, FAQ, Q&A >>
Braun Thermoscan 7 IRT6520 Ear Thermometer (singapore distributor)
Braun Thermoscan 7 IRT6520 Ear Thermometer (singapore distributor)
Item Q&A
  • Question : Inquiry related return and exchange from Hik****Feb 09, 2019

    Thank you for delivering the Braun Thermoscan 7 Thermometer with 4 additional packs of Lens Filters, which we received on 8 Feb 2019 (Friday). Please note that the overall packaging has been deliberately tampered with and torn. Inside the packaging, 2 out of 4 packs of the Lens Filters have their seals opened. Please refer to the attached photos for reference. Kindly advise how this order can be replaced. Thanks,

    Answer : [Re] Inquiry related return and exchange from Hik****

    Hi,

    Thanks for the valuable information.

    Our warehouse service staffs will be back to duty next week Tuesday.

    We will coordinate yout exchange then/

    Thanks.

    Question : [Re] Inquiry related return and exchange from Hik****

    Thanks. Will look forward to your co-ordination of the exchange, please.

    Answer : [Re] Inquiry related return and exchange from Hik****

    Hi

    No problem. Our staffs will be working on that.

    Thanks.

    Question : [Re] Inquiry related return and exchange from Hik****

    hi, hope your staff are back from CNY break. any follow-up on the mentioned replacement? thanks,

    Answer : [Re] Inquiry related return and exchange from Hik****

    Hi,

    Our staffs are just back to duty.

    Our engineer will reserve the 18th/19th service timeslot for you at 50 Gambas Crescent #10-36.

    THanks.

    Question : [Re] Inquiry related return and exchange from Hik****

    Thanks for looking into this matter. As your office is pretty way off to get to, will you be able to send over the 2 replacement lens packs instead? the tampered ones are to be discarded.

    Answer : [Re] Inquiry related return and exchange from Hik****

    Hi,

    we will inform our warehouse staff to re-send the 2 lens package.

    thanks.

    Question : [Re] Inquiry related return and exchange from Hik****

    Thanks a lot, look forward to it. Please let us know when you have delivered the 2 lens packages so that we can look out for it.

    Answer : [Re] Inquiry related return and exchange from Hik****

    Hi,

    Around next week Tuesday or Wendensday.

    Thanks.

  • Question : Inquiry for the item from fre****Feb 02, 2019

  • Question : Inquiry from inf****Feb 13, 2019

  • Question : Inquiry for the item from 233****Jan 26, 2019

    Regarding the warranty, if the item is faulty, during the warranty period, is that a one to one exchange, or if repair, who will be doing the repair?

    Answer : [Re] Inquiry for the item from 233****

    Hi,

    Our product engineer will assit you with return and exchange should there is any product quality problem.

    Thanks.

  • Question : Inquiry for the item from app****Jan 24, 2019

    So how do I apply warranty and where I send for repairs when need arises?

    Answer : [Re] Inquiry for the item from app****

    Hi,

    The barcode at the bottom of the box has already been scanned and pre-registered with our warranty information.

    All information has been loged inside Qoo10 system.

    Thanks.

    Question : [Re] Inquiry for the item from app****

    I do not understand what you mean by logged in q10 system. So if the thermometer is faulty, how do I get it repair? Where can I get the information?

    Answer : [Re] Inquiry for the item from app****

    Hi,

    You just need to inform us throug the Qoo10 system, everything is loged and recorded.

    Your warranty service is guranteened.

    Thanks.

+View all Notice, FAQ, Q&A >>
Clarisonic Mia Fit Facial Cleansing Brush System/lipstick/laneige
Clarisonic Mia Fit Facial Cleansing Brush System/lipstick/laneige
Item Q&A
  • Question : Inquiry related delivery from sea****Feb 16, 2019

    Hi may i know when i will get my item? I order on the 14 feb.

    Answer : [Re] Inquiry related delivery from sea****

    Hi,

    please don’t worry, we are arranging the new stocks right now.

    if we cannot fulfill your order within 2-3 days we will 100% refund.

    thanks dear.

    Question : [Re] Inquiry related delivery from sea****

    Ok hope to get it soon thanks. Kindly update me

  • Question : Warranty by Clarasonic or your shopSep 08, 2018

    Hi. may I know who is giving warranty, Clarasonic or your shop?

    Answer : [Re] Warranty by Clarasonic or your shop

    our shop

  • Question : Brush headJun 10, 2018

    Do you sell the replacement brush head for Clarisonic Fit? Does Mia 2 brush head fits Clarisonic Fit?

    Answer : [Re] Brush head

    Dear customer,
    Now we don't sell the spare part

  • Question : Inquiry related cancel and refund from Mis****Apr 22, 2018

  • Question : Inquiry related delivery from ela****Feb 11, 2018

+View all Notice, FAQ, Q&A >>
Airbot A550 Robotic Vacuum Cleaner Smart Intelligent Robot for Floor Sweeping and Mopping
Airbot A550 Robotic Vacuum Cleaner Smart Intelligent Robot for Floor Sweeping and Mopping
Item Q&A
  • Question : Inquiry for the item from psy****Feb 12, 2019

    Hi,
    My A550 airbot only charged 2 bars n the machine beeps intermittenly and shows error E10. Do you have a repair centre here and what is the repair cost? Warranty has lapsed.
    Thanks.

    Answer : [Re] Inquiry for the item from psy****

    Dear customer,

    All parcels have been properly prepared. We have plenty of new arriving stocks.

    We are cooperating with Qxpress to schedule your delivery within 2-3 working days.

    Thanks and have a nice day.

    Cheers.

    Question : [Re] Inquiry for the item from psy****

    Hi, your reply was not relevant. I'm actually looking to repair the robot vacuum, not about your stocks.

    Answer : [Re] Inquiry for the item from psy****

    Hi,

    Oh , I see.

    Repair is not available right now as we are short of spare parts.

    I will further check with our inventory staffs.

    thanks dear.

  • Question : Inquiry for the item from bla****Dec 28, 2018

    Hi, I would like to purchase the replacement part of the side brush and filter for this model please.

    Answer : [Re] Inquiry for the item from bla****

    Hi,

    You can simply visit our home page and purchase the spare parts.

    Thanks.

  • Question : Inquiry for the item from bla****Dec 21, 2018

    Hi, where can i get the replacement part of the side brush and filter for this model?

    Answer : [Re] Inquiry for the item from bla****

    Hi,

    New stocks will be delivered around 25-26th of Christmas time.

    Qxpress will contact you to arrage the deliver, if first time fails, they will contact you again for the second attempts.

    Thanks.

  • Question : Inquiry for the item from kha****Dec 15, 2018

    Mine a550 has error 10. I lost the manual. Can you pls help tell me what’s the error and how to fix it? Thanks!

    Answer : [Re] Inquiry for the item from kha****

    Hi,

    Kindly provide us your order number and warranty service period.

    Also help us take some photo showing the product quality problem.

    Thanks.

  • Question : Inquiry from est****Dec 06, 2018

    Hi,
    I bought an Airbot A550 from you on 13 .9.16
    Now one of the wheels is spoilt and the robot refuses to move. One wheel is higher than the other..

    How do I get it repaired? Roughly how much is the repair cost?

    Where is your company located?

    Pl reply asap. Thanks

    Esther

    Answer : [Re] Inquiry from est****

    Hi,

    We will check with our warehouse engineer to see if there any spare parts for repair.

    Thanks

    Question : [Re] Inquiry from est****

    So what is the outcome? Can I get the wheel?

    Answer : [Re] Inquiry from est****

    I may not be the wheel problem. It could be a mechanical problem. Will you check for me? How much?

    Question : [Re] Inquiry from est****

    Dear customer,

    We are deeply sorry for the late response.

    As the 12.12. high income traffic overloads, the backends system service is disrupted.

    We are having some technical connection issue in the chatting service.

    Problems will be fixed by end of 12.12. and we will get all your updates.

    Thanks and appreciate your understanding.

+View all Notice, FAQ, Q&A >>
Airbot Supersonics 2in1 Handheld Vacuum Cleaner Carpet Floor Roller Brush Mattress Sofa Mite Killer
Airbot Supersonics 2in1 Handheld Vacuum Cleaner Carpet Floor Roller Brush Mattress Sofa Mite Killer
Item Q&A
  • Question : Inquiry for the item from 211****Feb 14, 2019

    Hi, does this come with mite roller brush.

    Answer : [Re] Inquiry for the item from 211****

    Hi,dear,

    The bed mite brush is optional for purchasing.

    Thanks.

  • Question : Inquiry for the item from Dan****Dec 08, 2018

    Are you still planning on selling the flex head accessory? Have been waiting for this since I bought the vacuum cleaner months ago.

    Answer : [Re] Inquiry for the item from Dan****

    Hi,

    We are sorry that supplier informed us that flex tube is out of stock due to the high demand in Korean and Japan market.

    Thanks.

  • Question : Inquiry for the item from jac****Aug 23, 2018

    Hi,

    For A100, do you sell the battery . May I know how much is it?

    Vbr
    Jack

    Answer : [Re] Inquiry for the item from jac****

    30 dollars

  • Question : Inquiry for the item from joe****Jul 10, 2018

  • Question : Inquiry for the item from noo****Jun 09, 2018

    The wheel leaves black markings when it turns. How to get rid of it?

    Answer : [Re] Inquiry for the item from noo****

    Dear customer,
    Can you send me a picture?

+View all Notice, FAQ, Q&A >>
Airbot Supersonics Refill Parts HEPA / Roller Brush
Airbot Supersonics Refill Parts HEPA / Roller Brush
Item Q&A
  • Question : Inquiry for the item from far****Feb 13, 2019

    Hi

    Can the roller brush and filter be used on airbot iroom?

    Answer : [Re] Inquiry for the item from far****

    Hi,

    All parts are compatible.

    Thanks.

  • Question : Inquiry for the item from joe****Jan 07, 2019

    Hi, does the Hepa parts comes with the filter flim that wraps around it? I lost the flim 😔

    Answer : [Re] Inquiry for the item from joe****

    Hi,

    Parcels have been prepared and shipped out.

    Qxpress will deliver the item within 2 working days.

    Thanks and have a nice day.

  • Question : Inquiry for the item from LOO****Dec 12, 2018

    Hi, these refill pack can be used on both upgraded purple or upgraded red airbot vacumm?

    Answer : [Re] Inquiry for the item from LOO****

    Dear customer,

    We are deeply sorry for the late response.

    As the 12.12. high income traffic overloads, the backends system service is disrupted.

    We are having some technical connection issue in the chatting service.

    Problems will be fixed by end of 12.12. and we will get all your updates.

    Thanks and appreciate your understanding.

Airbot Conoco Robotic Vacuum Cleaner Robot Floor Sweeper with 750mL Dust Box 2000Pa
Airbot Conoco Robotic Vacuum Cleaner Robot Floor Sweeper with 750mL Dust Box 2000Pa
Item Q&A
  • Question : Inquiry related delivery from cti****Feb 12, 2019

    My order no 125054465. When will you ship out?

    Answer : [Re] Inquiry related delivery from cti****

    Please response.

    Question : [Re] Inquiry related delivery from cti****

    Dear customer,

    All parcels have been properly prepared. We have plenty of new arriving stocks.

    We are cooperating with Qxpress to schedule your delivery within 2-3 working days.

    Thanks and have a nice day.

    Cheers.

  • Question : Inquiry related delivery from jeo****Feb 08, 2019

    My order number is 289741992. When will you ship it?

    Answer : [Re] Inquiry related delivery from jeo****

    Hi,

    THanks for the information. The Qxpress team will ship and deliver your product around Wednesday next week.

    Thanks.

  • Question : Inquiry from car****Jan 08, 2019

    Hi, I need to replace the brush. I brought this during November it's still under warranty. Please advise ASAP

    Answer : [Re] Inquiry from car****

    Hi,

    Brush / wheels / screws are consumables and will be subjected to wear and tear.

    You can purchase inside our shop.

    Thanks.

    Question : [Re] Inquiry from car****

    Hi, where to order the brush?

    Answer : [Re] Inquiry from car****

    Hi,

    The artworks and new listing of the brush will be online within 1 week.

    Thanks.

    Question : [Re] Inquiry from car****

    Hi, I would like to order the spare parts. Where to order?

    Answer : [Re] Inquiry from car****

    Hi,

    Our artworks designer and shop manager are preparing the new spare parts option right now.

    Items will be available for purchasing soon.

    Thanks.

  • Question : Inquiry for the item from tlc****Jan 08, 2019

    Which model is better?

    Answer : [Re] Inquiry for the item from tlc****

    Hi,

    The conoco model is very good for its dust cleanning effectiveness and its navigation time.

    Thanks.

  • Question : Inquiry for the item from koh****Jan 07, 2019

    Hi, may I know where is your service center? Warranty covers what items?

    Answer : [Re] Inquiry for the item from koh****

    Hi,

    Parcels have been prepared and shipped out.

    Qxpress will deliver the item within 2 working days.

    Thanks and have a nice day.

+View all Notice, FAQ, Q&A >>
*Deerma* Powerful Handheld Bagless Stick UV Mite Mattress Vacuum Cleaner Blue/UV Mite vacuum/Mites
*Deerma* Powerful Handheld Bagless Stick UV Mite Mattress Vacuum Cleaner Blue/UV Mite vacuum/Mites
Item Q&A
  • Question : Inquiry for the item from han****Jan 30, 2019

    Hi, do u sell dx115c parts separately?

    Answer : [Re] Inquiry for the item from han****

    Mine the front part is broken

    Question : [Re] Inquiry for the item from han****

    .

    Answer : [Re] Inquiry for the item from han****

    Hi,

    Thanks for the photo information.

    We will check with our warehouse staff.

    Thanks.

    Question : [Re] Inquiry for the item from han****

    Thanks! Pls update soonest

    Answer : [Re] Inquiry for the item from han****

    Hi any update?

    Question : [Re] Inquiry for the item from han****

    Hi,

    Our online shop manager will create the spare parts for our customer to purchase.

    It will be processed and approved by Qoo10 within 2-3 days.

    Thanks.

    Answer : [Re] Inquiry for the item from han****

    hi can send me the link to purchase

    Question : [Re] Inquiry for the item from han****

    Hi,

    The material is under preparing right now.

    Thanks.

  • Question : DX700Oct 25, 2018

    Hi Seller,
    When will yo restock DX700?
    Thank you.

    Answer : [Re] DX700

    Dear customer,

    The DX700 is under planing right now.

    Thanks

  • Question : Inquiry for the item from ang****Oct 06, 2018

    Hi seller, just to double check with u. Can the filter be wash after use for CM300 bed vacuum cleaner? As consider if buy this CM300 will I need to buy one another additional filter. Thanks

    Answer : [Re] Inquiry for the item from ang****

    Dear customer,

    The Filter is water washable and can be re-used.

    We recommend to change the filter every 6-10 months for effective and deep filtetration and pufirfication.

    Regards,
    Airbot Official Store

    Question : [Re] Inquiry for the item from ang****

    Hi seller, noted. Thanks for your info and explanation.

    Answer : [Re] Inquiry for the item from ang****

    Dear customer,

    Thanks you for the inquiry.

    Regards,
    Airbot Official Store

  • Question : Inquiry related delivery from kcd****Oct 01, 2018

    Can this be delivered on Saturday?

    Answer : [Re] Inquiry related delivery from kcd****

    Dear customer,

    We are sorry that the shipping team if off duty on Sunday.

    Please don't worry, they will call you or message you to schedule the delivery time.

  • Question : Inquiry for the item from pro****Sep 30, 2018

    Is dx115c wireless? And can it vacuum dust mite?

    Answer : [Re] Inquiry for the item from pro****

    Dear customer,

    The DX115C is powered by cable.

    It cannot clear bedmites.

    Please consider CM300 for bedmites cleaning.

    Regards,
    Airbot Official Store

+View all Notice, FAQ, Q&A >>
Digital Upper Arm Wrist Blood Pressure Pulse Sphygmomanometer LCD Screen Heart Beat Pulse Monitor
Digital Upper Arm Wrist Blood Pressure Pulse Sphygmomanometer LCD Screen Heart Beat Pulse Monitor
Item Q&A
  • Question : Inquiry related return and exchange from dra****Jan 31, 2019

  • Question : Inquiry for the item from sal****Jan 30, 2019

    HI,

    For big arms., can this arm monitor type fit ?

    because if small then it will open up in middle of testing.

    can you confirm?

    thanks

    Answer : [Re] Inquiry for the item from sal****

    Hi,

    This type of arm pressure monitor provides sufficient enough wrap for big arm circuference.

    Thanks.

  • Question : Inquiry related delivery from rit****Dec 22, 2018

    Can u please expedite my order as I need to give it as a Christmas present. Until now my order status still the same. It is in shipping requested for more than a week already. I hope I can get it as soon as possible. Thank you.

    Answer : [Re] Inquiry related delivery from rit****

    Hi,

    Item will be delivered on 25-26th of Chrismas

    Thanks.

  • Question : Inquiry related delivery from JS1****Dec 19, 2018

    Order No.285632979

    When will you send out my item that I order on 12.12.2018 ????

    Answer : [Re] Inquiry related delivery from JS1****

    Hi, dear all customer,

    Our new stocks have arrived and are being prepared right now.

    All parcels will be registered with Qxpress shipping today and tomorrow.

    Parcels will be shipped out and delivered between 24-26 around Christmas.

    The qxpress team will contact you for delivery to ensure it's received or placed at a safe place.

    Thanks and best wishes to your incoming Christmas.

    Cheers.

  • Question : Inquiry related delivery from naw****Dec 19, 2018

    Hi Seller,
    When will u send out my order?
    It’s been a week and my order status is still shipping requested.
    FYA.
    Thanks.

    Answer : [Re] Inquiry related delivery from naw****

    Hi, dear all customer,

    Our new stocks have arrived and are being prepared right now.

    All parcels will be registered with Qxpress shipping today and tomorrow.

    Parcels will be shipped out and delivered between 24-26 around Christmas.

    The qxpress team will contact you for delivery to ensure it's received or placed at a safe place.

    Thanks and best wishes to your incoming Christmas.

    Cheers.

+View all Notice, FAQ, Q&A >>
*Local Warranty 100% Authentic* NutriBullet Pro NB900 NB600 Mixer Juicer BPA-FREE
*Local Warranty 100% Authentic* NutriBullet Pro NB900 NB600 Mixer Juicer BPA-FREE
Item Q&A
  • Question : Inquiry from den****Feb 04, 2019

    When will u receive stock for nb600?

    Answer : [Re] Inquiry from den****

    Hi,

    The old model is obsolete.

    Sorry for the inconvenience.

    Thanks.

  • Question : Inquiry for the item from den****Feb 03, 2019

    Pls advise.

    1) Can I use NB900 in Singapore?
    2) Do I need any special adapter?
    3) What is the voltage of NB900?

    Answer : [Re] Inquiry for the item from den****

    Hi,

    NB900 is certified with E.U safety standard.

    Safe for 100 - 240 V AC.

    Thanks.

  • Question : Inquiry for the item from 236****Jan 14, 2019

    Are you bringing in the 6000w (NB 600) model anytime soon? Thanks

    Answer : [Re] Inquiry for the item from 236****

    Hi,

    NB600 model is currently out of stock right now.

    You may consider the upgraded NB900, more vigorous health juice.

    Thanks

  • Question : Inquiry for the item from eun****Jan 11, 2019

    Hi, do u taking in stock NB600, when & how much will it be pls?

    Answer : [Re] Inquiry for the item from eun****

    Hi,

    New stocks are ready right now.

    Thanks.

    Question : [Re] Inquiry for the item from eun****

    I tried to choose NB600 but it is not available & stated sold out still.

    Answer : [Re] Inquiry for the item from eun****

    Hi,

    We will be checking that.

    Thanks.

  • Question : Inquiry for the item from san****Jan 02, 2019

+View all Notice, FAQ, Q&A >>
Airbot Supersonics Refill Package - Fluffy Roller Brush
Airbot Supersonics Refill Package - Fluffy Roller Brush
Item Q&A
  • Question : Inquiry for the item from 241****Feb 03, 2019

    Hi, When will the fluffy soft brush be available?

    Answer : [Re] Inquiry for the item from 241****

    Hi,

    The full hair soft brush will be available for purchasing within 2 days.

    Thanks.

Airbot Supersonics Motorized Mite Roller Brush
Airbot Supersonics Motorized Mite Roller Brush
Item Q&A
  • Question : Inquiry for the item from let****Feb 02, 2019

  • Question : Inquiry from 235****Jan 02, 2019

    Hi ,this mite roller brush can fitt Dibea D18 model ? If can use I will take order. Thank you .

    Answer : [Re] Inquiry from 235****

    Hi,

    Parcels have been prepared and shipped out.

    Qxpress will deliver the item within 2 working days.

    Thanks and have a nice day.

  • Question : Inquiry for the item from 235****Dec 28, 2018

    Hi This Mite Brush can use by Dibea D18 . Thank you .

    Answer : [Re] Inquiry for the item from 235****

    Dear customer,

    Sincerely wish you a happy new year.

    Our parcels have been processed and shipped out.

    Qxpress delivery will contact you to schedule the delivery time and locaiton.

    Thanks.

  • Question : Inquiry for the item from LYK****Nov 12, 2018

    Is this motorized Mite Roller Brush the same as Mite Motorized Head?

    Answer : [Re] Inquiry for the item from LYK****

    Hi,

    Motorized brush is for bedmite cleaning.

    Motorized floor brush is for floor cleaning.

    Thanks

  • Question : Inquiry from loh****Oct 16, 2018

+View all Notice, FAQ, Q&A >>
Airbot A200 Robot Vacuum Cleaner Robotic Intelligent Smart Auto Automatic Mopping/Dirt Detect
Airbot A200 Robot Vacuum Cleaner Robotic Intelligent Smart Auto Automatic Mopping/Dirt Detect
Item Q&A
  • Question : Inquiry from iri****Jan 28, 2019

    my battery is spoil already. have sell battery only?

    Answer : [Re] Inquiry from iri****

    ?

    Question : [Re] Inquiry from iri****

    Hi,

    Please help us to check which model is your vacuum cleaner.

    Thanks.

    Answer : [Re] Inquiry from iri****

    A200

    Question : [Re] Inquiry from iri****

    Hi,

    Battery spare part is avaible for purchasing for A200 model.

    The listing will be created for you to place the order online.

    It will be processed within 2-4 working days.

    Thanks.

  • Question : Inquiry for the item from Tan****Sep 12, 2017

    Airborne got charging station? Will it auto return to base for charging?

    Answer : [Re] Inquiry for the item from Tan****

    Dear customer,

    Thanks for your interests. As a valued customer, we vow to ensure you have a great purchase experience with us.
    It doesn't have charging station, it need be charged by manual.

    Thanks & Regards,
    Robot Shop.

*Local Warranty 100% Authentic* NutriBullet Pro NB900 NB600 Mixer Juicer BPA-FREE
*Local Warranty 100% Authentic* NutriBullet Pro NB900 NB600 Mixer Juicer BPA-FREE
Item Q&A
  • Question : Inquiry related delivery from kat****Jan 23, 2019

    Hi will this item be shipped from Singapore? and if yes, how many days will the delivery take?

    Answer : [Re] Inquiry related delivery from kat****

    Hi,

    Yes. It’s local ready stocks.

    Around 2 days , Qxpress will complete the delivery.

    Thanks.

    Question : [Re] Inquiry related delivery from kat****

    thank you. so just to confirm if i make a purchase today can i receive it by this saturday?

    Answer : [Re] Inquiry related delivery from kat****

    Hi.

    On Saturday the parcel will be shipped out.

    Qxpress will deliver within 2 working days.

    Thanks.

    Question : [Re] Inquiry related delivery from kat****

    Sorry I got confused, do u mean I will receive it around feb 7th? If yes, please cancel my order as I need the item before I fly overseas and by then I will not be in Singapore.

    Answer : [Re] Inquiry related delivery from kat****

    Just to clarify i need the item by this saturday. If the delivery can't be made by then please cancel this order. Thank u.

    Question : [Re] Inquiry related delivery from kat****

    or can i come pick up the item from your office on saturday instead?

    Answer : [Re] Inquiry related delivery from kat****

    Hi,

    We don’t have local physical commercial shop for pick up service.

    Qxpress will deliver it tomorrow or the day after tomorrow.

    Thanks.

  • Question : Inquiry for the item from 246****Jan 13, 2019

    Hi, i would like to enquire if this is authentic? as there are many fakes out there in the market which can actually be very dangerous for consumers. Are there any return policy if found to be unauthentic?

    Answer : [Re] Inquiry for the item from 246****

    Hi,

    Product is genuine and authentic.

    For any quality problem, we will guranteen your 7 days return and refund.

    We also have customer service center and product engineer to prepare your service.

    Thanks.

  • Question : Inquiry related delivery from wee****Dec 05, 2018

    Can I check how long will I able to receive if I purchase today and deliver to Singapore address?

    Answer : [Re] Inquiry related delivery from wee****

    Dear customer,

    Regards the delivery, our warehouse staff is carefully preparing the protection packaging right now.

    Due to the feedback from some of our previous customers, some Qxpress courier violently handle the parcel during delivery process which cause box damage.

    The parcel packing and preparing will be completed soon and all parcels will be shipped out.

    Thanks for the patience and understanding.

  • Question : Inquiry for the item from lin****Nov 16, 2018

Real Bubee Double USB Electric Breast Pump with Milk Bottle for Mothers
Real Bubee Double USB Electric Breast Pump with Milk Bottle for Mothers
Item Q&A
  • Question : Inquiry for the item from ins****Jan 26, 2019

    Hi, when will your stock for the double electric breastpump be available (as its currently sold out)?

    Answer : [Re] Inquiry for the item from ins****

    Hi,

    New stocks are coming next week Friday.

    Thanks.

  • Question : Inquiry related delivery from v11****Dec 27, 2018

  • Question : Inquiry for the item from kur****Oct 28, 2018

    Hi,

    I wanna know if this one is also function as a milk warmer?
    Coz I need milk warmer more rather than sterilizer.

    Answer : [Re] Inquiry for the item from kur****

    Dear customer,

    We have single / double breast pump, milk warmer options inside the same listing.

    Thanks.

  • Question : Inquiry for the item from Sar****Oct 01, 2018

    Hi may i know if the double usb electric pump come with the heat pad?

    Answer : [Re] Inquiry for the item from Sar****

    Dear customer,

    We are sorry that there is no heater pad for the breast pump.

    Regards,
    Airbot Offical Store

  • Question : Inquiry related delivery from gwe****Sep 21, 2018

    Any self collection?

    Answer : [Re] Inquiry related delivery from gwe****

    Dear customer,
    We don't provide self pick up.
    Sorry for the inconvenience

+View all Notice, FAQ, Q&A >>
Deerma filter/HEPA DX700 DX115C CM300
Deerma filter/HEPA DX700 DX115C CM300
Item Q&A
  • Question : Inquiry for the item from jit****Jan 12, 2019

  • Question : Inquiry from tan****Dec 11, 2018

    Looking for deerma 128 c filter. Do you sell ?

    Answer : [Re] Inquiry from tan****

    Dear customer,

    We are deeply sorry for the late response.

    As the 12.12. high income traffic overloads, the backends system service is disrupted.

    We are having some technical connection issue in the chatting service.

    Problems will be fixed by end of 12.12. and we will get all your updates.

    Thanks and appreciate your understanding.

  • Question : Inquiry related delivery from pia****Sep 03, 2018

    Can I store collect DX700 filter?

    Answer : [Re] Inquiry related delivery from pia****

    Dear customer,
    We don't provide store pick up.
    you can place order online

    Question : [Re] Inquiry related delivery from pia****

    Ok.

    Answer : [Re] Inquiry related delivery from pia****

    welcome

  • Question : Inquiry for the item from zaw****Jul 23, 2018

  • Question : Inquiry for the item from san****Jul 08, 2018

+View all Notice, FAQ, Q&A >>
Airbot Supersonics Accessories Power Pack 2200 mAh
Airbot Supersonics Accessories Power Pack 2200 mAh
Item Q&A
  • Question : Inquiry for the item from kam****Jan 23, 2019

    May I know what are the items you have in your supersonics accessories power pack

    Answer : [Re] Inquiry for the item from kam****

    Hi,

    The power pack accessories are available for purchasing.

    Thanks.

  • Question : Inquiry for the item from Cwo****Dec 08, 2018

    Is this battery suitable for use on the latest model, the 17kpa one? If it is, I'll be buying the latest model and this as spare battery. Can the battery be delivered together with the vacuum cleaner foc?

    Answer : [Re] Inquiry for the item from Cwo****

    Hi,

    Purple model is with different battery design with bigger capacity, they are not compatible.

    Thanks

    Question : [Re] Inquiry for the item from Cwo****

    Is the battery for this purple model available for purchase in the website?

    Answer : [Re] Inquiry for the item from Cwo****

    Hi. The product Can be operated by one single hand. Easy and quock.

    Question : [Re] Inquiry for the item from Cwo****

    What kind of reply is this? I asked if the battery of the latest purple model can be bought from the website. Where can I buy an extra battery?

    Answer : [Re] Inquiry for the item from Cwo****

    Hi,

    The stocks of the spare parts of purple model is under planing right now.

    Our supply chain staff is working on that.

    Thanks.

[ Free Gift ] Airbot iRoom Cordless Handheld Vacuum Cleaner with Upgraded BLDC Motor Battery Pack
[ Free Gift ] Airbot iRoom Cordless Handheld Vacuum Cleaner with Upgraded BLDC Motor Battery Pack
Item Q&A
  • Question : Inquiry for the item from sum****Jan 06, 2019

  • Question : Inquiry for the item from ezf****Jan 05, 2019

  • Question : Inquiry for the item from vrg****Jan 04, 2019

    What is the difference between the $88 and $108 deal for Airbot Supertronics?

    Answer : [Re] Inquiry for the item from vrg****

    Hi,

    Parcels have been prepared and shipped out.

    Qxpress will deliver the item within 2 working days.

    Thanks and have a nice day.

  • Question : Inquiry for the item from woi****Jan 04, 2019

    Hi. Can this suck female long hair without harming the vacuum itself? Plan to buy this to suck daily hair drops for whole house.

    Answer : [Re] Inquiry for the item from woi****

    Hi,

    Parcels have been prepared and shipped out.

    Qxpress will deliver the item within 2 working days.

    Thanks and have a nice day.

  • Question : Inquiry for the item from Lin****Dec 19, 2018

    Is this item 10kpa or 17kpa? Does it come with the dust mite head or I have to buy separately?

    Answer : [Re] Inquiry for the item from Lin****

    Hi, dear all customer,

    Our new stocks have arrived and are being prepared right now.

    All parcels will be registered with Qxpress shipping today and tomorrow.

    Parcels will be shipped out and delivered between 24-26 around Christmas.

    The qxpress team will contact you for delivery to ensure it's received or placed at a safe place.

    Thanks and best wishes to your incoming Christmas.

    Cheers.

+View all Notice, FAQ, Q&A >>
Airbot A1000 Air Purifier Clean Air up to 100 Sqm Air Purifier HEPA Activated Carbon UV Ionizer
Airbot A1000 Air Purifier Clean Air up to 100 Sqm Air Purifier HEPA Activated Carbon UV Ionizer
Item Q&A
  • Question : Inquiry from 243****Dec 26, 2018

    How come the air-purifier A1000 not found in Q0010.

    Answer : [Re] Inquiry from 243****

    Hi,

    The new stocks of product is under planning right now.

    Thanks.

  • Question : ORDERED 3 BUT RECEIVED ONLY ONEJul 12, 2018

    ORDERED 3 BUT RECEIVED ONLY ONE
    please contact me ASAP.

    Answer : [Re] ORDERED 3 BUT RECEIVED ONLY ONE

    Dear customer,
    We separated them as two parcels. The other tracking number is SG1309939
    The system shows it had been delivered

  • Question : Filter replacementApr 24, 2018

    Dear Seller, I have purchases the Airbot from you would like to check is there a link for the replacement of filter?

    Answer : [Re] Filter replacement

    https://www.qoo10.sg/g/438626629

Airbot KK8 Robotic Vacuum Cleaner Smart Intelligent Robot for Floor Sweeping and Mopping
Airbot KK8 Robotic Vacuum Cleaner Smart Intelligent Robot for Floor Sweeping and Mopping
Item Q&A
  • Question : Inquiry from fin****Nov 26, 2018

    Dear Sirs, I bought the vacuum cleaner awhile ago and would like to buy the HEPA filters. May I know how to purchase them please?
    Thank you
    Mindy

    Answer : [Re] Inquiry from fin****

    Dear customer,

    We will check your order status based on the order number.

    Your parcel warranty will be scanned and provided.

    We will get back to you soon.

    Thanks for the inquiry.

    Question : [Re] Inquiry from fin****

    Dear sirs, I brought my vacuum cleaner overseas and would want to replace thenfilers. Please advise if you sell them and if so, where can I get them locally. Thank you.

    Answer : [Re] Inquiry from fin****

    Hi,

    Please provide us the product model / series number, and take a few photo of the filter.

    We will help to check the availability of the spare parts.

    Thanks

  • Question : Aibot TM-KK8Oct 23, 2018

  • Question : stock availabilityJun 13, 2018

    Hi, is the stock available currently?

    Answer : [Re] stock availability

    out of stock

  • Question : Inquiry for the item from mal****May 11, 2018

    Hi, I was wondering if I order this now, can I pick it up on Saturday? This Saturday, 12 May 2018?-

    Answer : [Re] Inquiry for the item from mal****

    it is out of stock

  • Question : Inquiry for the item from thc****Apr 29, 2018

    got stock? thanks

    Answer : [Re] Inquiry for the item from thc****

    Out of stock

+View all Notice, FAQ, Q&A >>
Airbot DX115C Handheld 2000KPa Vacuum Cleaner Free Gift 9 Head Tool Sets
Airbot DX115C Handheld 2000KPa Vacuum Cleaner Free Gift 9 Head Tool Sets
Item Q&A
  • Question : Inquiry for the item from 210****Nov 28, 2018

    Can I know if you are using 2 pin or 3 pin plug?

    Answer : [Re] Inquiry for the item from 210****

    Please reply ASAP as I would like to order your item - 2 pin or 3 pin plug.

    Question : [Re] Inquiry for the item from 210****

    Hi,

    3 - pin U.K plug is the standard set.

    Thanks

A100 Robotic Vacuum Cleaner Smart Intelligent Robot for Floor Sweeping and Mopping
A100 Robotic Vacuum Cleaner Smart Intelligent Robot for Floor Sweeping and Mopping
Item Q&A
  • Question : Inquiry for the item from air****Oct 19, 2018

  • Question : Inquiry for the item from xua****Sep 08, 2018

  • Question : Inquiry for the item from bea****Jun 24, 2018

    Do you sell only the remote control? I bought the vacuum but remote control spoilt.

    Answer : [Re] Inquiry for the item from bea****

    The item is out of stock

  • Question : Inquiry for the item from thc****Apr 29, 2018

    got stock? thanks

    Answer : [Re] Inquiry for the item from thc****

    Out of stock

  • Question : Hepa filterFeb 28, 2018

    Hi, I purchased this unit from you quite a while back and I'm hoping to buy additional hepa filter for this model. Do you sell it? If yes, how much and how do I purchase from you?

    Thanks.

    Answer : [Re] Hepa filter

    https://www.qoo10.sg/g/438626629

    you can buy it in this link

+View all Notice, FAQ, Q&A >>