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Q & A Lists
Item Question & Answer
[THE FACE SHOP] Easy Gel - 10ml (New)
[THE FACE SHOP] Easy Gel - 10ml (New)
Item Q&A
  • Question : Inquiry for the item from jan****May 27, 2019

    Will you be stocking up 68?

    Answer : [Re] Inquiry for the item from jan****

    Dear customer.

    We are sorry to tell you that we cannot make 100% sure if we have stock every time because we pick up products from the brands as soon as we receive an order.

    If the item is not on our listing, there are two possible reasons why we don't have them:
    1. The product line is not for sale anymore.
    2. The producer(maker) is not opening that item for sale for distributors.
    We will inform our Product Manager to try to put this item in our stock, but we cannot give you a promise.

    Sorry for the inconvenience.

    Best Regards.

[Dr.Young] Triple Action BB - 30ml (SPF33 PA+++)
[Dr.Young] Triple Action BB - 30ml (SPF33 PA+++)
Item Q&A
  • Question : Inquiry for the item from hat****May 19, 2019

    Pls respond. This is terrible

    Answer : [Re] Inquiry for the item from hat****

    Hi

    Thanks for sending me the photo and i really apologize for sending wrong product.
    We are going to send the correct product for you and you don't have to return the wrong product for me.
    Actually, the product you received is quite expensive and popular in Korea so you may use it if you want :)
    Once again, i'm so sorry for this inconvenient issue.
    The correct product will be shipped out shortly.

    Question : [Re] Inquiry for the item from hat****

    As per request and hear from the re delivery

    Answer : [Re] Inquiry for the item from hat****

    The correct product will be shipped out shortly. I'm so sorry about that...

    Question : [Re] Inquiry for the item from hat****

    About how many days to reach me?

    Answer : [Re] Inquiry for the item from hat****

    It will be delivered in 10 days.

  • Question : Inquiry for the item from hat****May 17, 2019

    This is not what i order

    Answer : [Re] Inquiry for the item from hat****

    Hi

    Thanks for sending me the photo and i really apologize for sending wrong product.
    We are going to send the correct product for you and you don't have to return the wrong product for me.
    Actually, the product you received is quite expensive and popular in Korea so you may use it if you want :)
    Once again, i'm so sorry for this inconvenient issue.
    The correct product will be shipped out shortly.

  • Question : expiration date of bb creamNov 25, 2016

    dear seller, may i know what is the expiry date of this batch of triple action bb cream? how long will it take if i order today? thank you :)

    Answer : [Re] expiration date of bb cream


    Hello dear customer and thanks for giving me a message.
    Manufacturing date is around early 2016 to recent date .
    And its expiration date is 3 years from manufacturing date and 1 year after opening.
    We always get the freshest items since our office is located nearby the main office of every cosmetic store.
    Should you have any further questions, please feel free to contact us.

    Thank you, have a great day!

  • Question : ShippingSep 12, 2016

    Hi how long will i received the item if place today ?

    Answer : [Re] Shipping

    Hello, dear
    From tomorrow, we have 'Thanksgiving holiday' to 18th,
    So we will start over our packing work from 19th.
    Shipping term is about 7~30 WORKING days (excepting weekend) from shipping date
    If you need more help from us, please do not hesitate to let me know :)
    Have a great day!
    Sincerely

[Troiareuke] Acsen Pore Control Mask - 50ml
[Troiareuke] Acsen Pore Control Mask - 50ml
Item Q&A
  • Question : Inquiry for the item from tif****May 19, 2019

  • Question : Inquiry for the item from won****Nov 11, 2018

    hi can i have the expiry date?

    Answer : [Re] Inquiry for the item from won****


    Dear customer,

    Manufacturing date is around early 2018 to recent date.
    And its expiration date is 3 years from manufacturing date and 1 year after opening.
    We always get the freshest items since our office is located nearby the main office of every cosmetic store.
    Should you have any further questions, please feel free to contact us.

    Thank you, have a great day!

  • Question : Inquiry for the item from won****Nov 09, 2018

  • Question : Inquiry for the item from ama****Sep 15, 2018

[BEYOND] Angel Aqua Cream Super Size 1+1 Special Edition - 1pack (150ml x 2pcs)
[BEYOND] Angel Aqua Cream Super Size 1+1 Special Edition - 1pack (150ml x 2pcs)
Item Q&A
  • Question : Inquiry for the item from gin****May 20, 2019

    Expiry date?

    Answer : [Re] Inquiry for the item from gin****

    Dear customer,

    Manufacturing date is around mid-2018 to recent date.
    And its expiration date is 3 years from manufacturing date and 1 year after opening.
    We always get the freshest items since our office is located nearby the main office of every cosmetic store.
    Should you have any further questions, please feel free to contact us.

    Thank you, have a great day!

[APIEU] Pure Block Daily Sun Cream - 50ml (SPF45 PA+++)
[APIEU] Pure Block Daily Sun Cream - 50ml (SPF45 PA+++)
Item Q&A
  • Question : Inquiry for the item from hen****May 20, 2019

    Hi,
    May I know the expiry date?

    Answer : [Re] Inquiry for the item from hen****

    Dear customer,

    Manufacturing date is around mid-2018 to recent date.
    And its expiration date is 3 years from manufacturing date and 1 year after opening.
    We always get the freshest items since our office is located nearby the main office of every cosmetic store.
    Should you have any further questions, please feel free to contact us.

    Thank you, have a great day!

  • Question : Inquiry for the item from mic****Jul 14, 2018

    Is this new packaging for the natural pure block?

    Answer : [Re] Inquiry for the item from mic****

    Yes, it's new packaging. Thank you :)

[Troiareuke] Seoul Aesthetic Cushion - 15g
[Troiareuke] Seoul Aesthetic Cushion - 15g
Item Q&A
  • Question : Inquiry for the item from ccl****May 16, 2019

  • Question : Inquiry for the item from dav****Dec 23, 2018

    Hi, does it come with shades to choose and is the refill available for sale ? Tx

    Answer : [Re] Inquiry for the item from dav****

    Hi

    The shade of this product is No 22 which is natural beige.
    We are only selling main product not just for the refil.
    Thank you :)

  • Question : New packagingSep 08, 2018

    Hi, is this the new batch n packaging as the previous cushion are different

    Answer : [Re] New packaging

    Hi

    We directly receive the product from this brand head quater so you will recieve the recent product. Thank you.

[CNP LABORATORY] Mugener Ampule - 15ml
[CNP LABORATORY] Mugener Ampule - 15ml
Item Q&A
  • Question : Inquiry for the item from Aih****May 16, 2019

    What the expiry date for the ampoules?

    Answer : [Re] Inquiry for the item from Aih****

    Dear customer,

    Manufacturing date is around mid-2018 to recent date.
    And its expiration date is 3 years from manufacturing date and 1 year after opening.
    We always get the freshest items since our office is located nearby the main office of every cosmetic store.
    Should you have any further questions, please feel free to contact us.

    Thank you, have a great day!

[INNISFREE] My Hair Recipe Loss Care Scalp Scaler (For Hair Loss Care) - 1pack (3items)
[INNISFREE] My Hair Recipe Loss Care Scalp Scaler (For Hair Loss Care) - 1pack (3items)
Item Q&A
  • Question : Inquiry for the item from myh****May 16, 2019

    Hi there do you have any stock for this item now?

    Answer : [Re] Inquiry for the item from myh****

    Hi dear

    Thanks for your inquiry.
    We have stock this product now.
    Thank you :)

    Question : [Re] Inquiry for the item from myh****

    Thk u.

    Answer : [Re] Inquiry for the item from myh****

    Thank you too!

[CLIO] Kill Cover Stay Perfect Foundation - 1pack (2items) (SPF50+ PA++++)
[CLIO] Kill Cover Stay Perfect Foundation - 1pack (2items) (SPF50+ PA++++)
Item Q&A
  • Question : Inquiry for the item from por****May 15, 2019

    Hi seller
    Do you have 04 ginger I would like to order?

    Answer : [Re] Inquiry for the item from por****

    Dear customer.

    We are sorry to tell you that we cannot make 100% sure if we have stock every time because we pick up products from the brands as soon as we receive an order.

    If the item is not on our listing, there are two possible reasons why we don't have them:
    1. The product line is not for sale anymore.
    2. The producer(maker) is not opening that item for sale for distributors.
    We will inform our Product Manager to try to put this item in our stock, but we cannot give you a promise.

    Sorry for the inconvenience.

    Best Regards.

[THE FACE SHOP] Perfume Seed Rich Body Milk - 300ml
[THE FACE SHOP] Perfume Seed Rich Body Milk - 300ml
Item Q&A
  • Question : Inquiry for the item from 237****May 13, 2019

    hi seller,

    do you got the stock of Perfume Seed Velvet Body Milk (pink packaging)?
    await for your reply soon., thanks

    Answer : [Re] Inquiry for the item from 237****

    Dear customer.

    We are sorry to tell you that we cannot make 100% sure if we have stock every time because we pick up products from the brands as soon as we receive an order.

    If the item is not on our listing, there are two possible reasons why we don't have them:
    1. The product line is not for sale anymore.
    2. The producer(maker) is not opening that item for sale for distributors.
    We will inform our Product Manager to try to put this item in our stock, but we cannot give you a promise.

    Sorry for the inconvenience.

    Best Regards.

[CLIO] Kill Cover Founwear Cushion XP Simply Pink (Limited) - 1pack (15g+Refill)
[CLIO] Kill Cover Founwear Cushion XP Simply Pink (Limited) - 1pack (15g+Refill)
Item Q&A
  • Question : Inquiry for the item from Rac****May 10, 2019

    Hi

    What's the difference between this and the CLIO Glow cushion?

    https://www.qoo10.sg/item/CLIO-CLIO-KILL-COVER-GLOW-CUSHION-1PACK-15G-REFILL-SPF50-PA/650017951?selectedOptions=

    Thank you

    Answer : [Re] Inquiry for the item from Rac****

    Hi

    The differnce between two product is that the glow cushion has glow effect. The other is not.
    Thank you:)

[Troiareuke] Laser Cream - 25ml
[Troiareuke] Laser Cream - 25ml
Item Q&A
  • Question : Inquiry for the item from tif****May 09, 2019

    Thank you... Btw do u selling the new version 200ml cell energy mask

    Answer : [Re] Inquiry for the item from tif****

    Hi

    Sorry, we don't have that product.
    Thank you.

  • Question : Inquiry for the item from tif****May 09, 2019

[VDIVOV] Lip Cut Rouge - 3.8g (Part 2)
[VDIVOV] Lip Cut Rouge - 3.8g (Part 2)
Item Q&A
  • Question : Inquiry for the item from dav****May 09, 2019

  • Question : ItemMay 11, 2018

[THE FACE SHOP] Watery Tint - 5g
[THE FACE SHOP] Watery Tint - 5g
Item Q&A
  • Question : Inquiry for the item from 244****May 09, 2019

    can i know what is the expiry date of your water tint esp for 01 pink bella as at date of enquiry as 09may2019?

    Answer : [Re] Inquiry for the item from 244****

    Dear customer,

    Manufacturing date is around mid-2018 to recent date.
    And its expiration date is 3 years from manufacturing date and 1 year after opening.
    We always get the freshest items since our office is located nearby the main office of every cosmetic store.
    Should you have any further questions, please feel free to contact us.

    Thank you, have a great day!

[Troiareuke] P.I.T Cleansing Milk - 300ml
[Troiareuke] P.I.T Cleansing Milk - 300ml
Item Q&A
  • Question : Inquiry for the item from tif****May 09, 2019

  • Question : Inquiry for the item from tif****May 07, 2019

  • Question : Inquiry for the item from hwa****Sep 12, 2017

    Hi seller, how can I redeem the 3% discount with minimum spending of $50. I keep receiving error message that I have redeemed

    Answer : [Re] Inquiry for the item from hwa****

    Hello my friend!
    We are really sorry but we don't know how to use the coupon.
    You need to contact Qoo10 directly for that.
    Sorry!

[Troiareuke] A.G.T Hydro Essence - 100ml
[Troiareuke] A.G.T Hydro Essence - 100ml
Item Q&A
[Flor De Man] Eco Clinic Multi Therapy Hair Treatment - 1pack (2pcs)
[Flor De Man] Eco Clinic Multi Therapy Hair Treatment - 1pack (2pcs)
Item Q&A
  • Question : Inquiry for the item from she****May 08, 2019

    Hi..does price for 1 or 2 bottles?

    Answer : [Re] Inquiry for the item from she****

    Hi

    This product comes with Eco Clinic Multi Therapy Hair Treatment - 160ml and 15ml.
    Thank youl.

  • Question : Inquiry for the item from que****May 07, 2018

    Indication of 2 pcs per pack. Do you mean 2 x 160 ml ?

    Answer : [Re] Inquiry for the item from que****

    Hello
    Thanks for your inquiry and the below is the information for this product.
    Contents : Eco Clinic Multi Therapy Hair Treatment - 160ml, 15ml
    Thank you.

  • Question : 2 bottlesNov 26, 2017

    Are you saying buy1 pack come with 2 bottles of 160ml? Please confirm. Thank you.

    Answer : [Re] 2 bottles

    When you see its description,

    - Contents : Eco Clinic Multi Therapy Hair Treatment - 160ml, 15ml

    Thank you!

[GOODAL] Moisture Barrier Fresh Gel Cream - 50ml
[GOODAL] Moisture Barrier Fresh Gel Cream - 50ml
Item Q&A
  • Question : Inquiry for the item from acq****May 07, 2019

    Hi, do u sell goodal moisture eye cream? This one in the picture.

    Answer : [Re] Inquiry for the item from acq****

    Dear customer.

    We are sorry to tell you that we cannot make 100% sure if we have stock every time because we pick up products from the brands as soon as we receive an order.

    If the item is not on our listing, there are two possible reasons why we don't have them:
    1. The product line is not for sale anymore.
    2. The producer(maker) is not opening that item for sale for distributors.
    We will inform our Product Manager to try to put this item in our stock, but we cannot give you a promise.

    Sorry for the inconvenience.

    Best Regards.

[Ciracle] Red Spot Pink Powder - 16ml
[Ciracle] Red Spot Pink Powder - 16ml
Item Q&A
  • Question : Inquiry for the item from liy****May 05, 2019

    Hi seller, when is the expiry date for the item? Is the item available for sale? Thanks!

    Answer : [Re] Inquiry for the item from liy****

    Dear customer,

    Manufacturing date is around mid-2018 to recent date.
    And its expiration date is 3 years from manufacturing date and 1 year after opening.
    We always get the freshest items since our office is located nearby the main office of every cosmetic store.
    Should you have any further questions, please feel free to contact us.

    Thank you, have a great day!

[CNP LABORATORY] Vita B Energy Gel Cream - 50ml
[CNP LABORATORY] Vita B Energy Gel Cream - 50ml
Item Q&A
  • Question : Inquiry for the item from mar****May 05, 2019

  • Question : Inquiry for the item from bub****May 23, 2018

    Hi! Am I supposed to use this before or after my Moisturizer?

    Answer : [Re] Inquiry for the item from bub****

    Hi
    It can be used after moisturizer.
    Thank you:)

  • Question : Expiry DateMay 01, 2018

[Dr.Jart] Ceramidin Hand Cream - 50ml
[Dr.Jart] Ceramidin Hand Cream - 50ml
Item Q&A
  • Question : Inquiry for the item from suj****May 04, 2019

    When is the expiry date? Thanks.

    Answer : [Re] Inquiry for the item from suj****

    Dear customer,

    Manufacturing date is around mid-2018 to recent date.
    And its expiration date is 3 years from manufacturing date and 1 year after opening.
    We always get the freshest items since our office is located nearby the main office of every cosmetic store.
    Should you have any further questions, please feel free to contact us.

    Thank you, have a great day!

[SIDMOOL] Madagascar Real Moisture Cream - 80g
[SIDMOOL] Madagascar Real Moisture Cream - 80g
Item Q&A
[THE FACE SHOP] Ink Lasting Cushion - 15g (SPF30 PA++)
[THE FACE SHOP] Ink Lasting Cushion - 15g (SPF30 PA++)
Item Q&A
  • Question : Inquiry for the item from edr****Apr 27, 2019

[THE FACE SHOP] Ink Gel Stick - 1.5g
[THE FACE SHOP] Ink Gel Stick - 1.5g
Item Q&A
  • Question : Inquiry for the item from cel****May 02, 2019

    Hi when is the expiry?

    Answer : [Re] Inquiry for the item from cel****

    Dear customer,

    Manufacturing date is around mid-2018 to recent date.
    And its expiration date is 3 years from manufacturing date and 1 year after opening.
    We always get the freshest items since our office is located nearby the main office of every cosmetic store.
    Should you have any further questions, please feel free to contact us.

    Thank you, have a great day!

    Question : [Re] Inquiry for the item from cel****

    Hi please check again as i understand the lipstick has been discontinued so all stocks are near expiry date

    Answer : [Re] Inquiry for the item from cel****

    Yes, we don't sell the products which expires soon. Thank you :)

[THE FACE SHOP] Waterproof BB - 50ml (SPF50+ PA++++)
[THE FACE SHOP] Waterproof BB - 50ml (SPF50+ PA++++)
Item Q&A
  • Question : Inquiry for the item from jzz****May 01, 2019

    hihi, whens the expiry date?

    Answer : [Re] Inquiry for the item from jzz****

    Dear customer,

    Manufacturing date is around mid-2018 to recent date.
    And its expiration date is 3 years from manufacturing date and 1 year after opening.
    We always get the freshest items since our office is located nearby the main office of every cosmetic store.
    Should you have any further questions, please feel free to contact us.

    Thank you, have a great day!

[Dr.G] Green Mind Up Sun - 50ml (SPF50+ PA++++)
[Dr.G] Green Mind Up Sun - 50ml (SPF50+ PA++++)
Item Q&A
[APIEU] Glycolic Acid Peeling Booster - 120ml
[APIEU] Glycolic Acid Peeling Booster - 120ml
Item Q&A
  • Question : Inquiry for the item from tin****Apr 26, 2019

    How to.use?

    Answer : [Re] Inquiry for the item from tin****

    Hello

    You can use this product at firs step of skin care.
    Thank you.

    Question : [Re] Inquiry for the item from tin****

    On bare hand or on cotton? Do u have video shown how to use?

    Answer : [Re] Inquiry for the item from tin****

    It can be used with either bare hand or cotton.
    I'm sorry that we don't have how to use video.
    Best regards

  • Question : Inquiry for the item from tin****Apr 27, 2019

    How many percent?

    Answer : [Re] Inquiry for the item from tin****

    Hi

    Thanks for your inquiry.

    Betula Alba Juice 30%
    Glycolic Acid 3%
    Salicylic Acid 0.45%

    Thank you :)

[CNP LABORATORY] Dual Balance Anti Oily Toner - 150ml
[CNP LABORATORY] Dual Balance Anti Oily Toner - 150ml
Item Q&A
  • Question : Inquiry for the item from jos****Apr 28, 2019

    Ph lvl for this?

    Answer : [Re] Inquiry for the item from jos****

    Hi

    Thanks for your inquiry.
    However, there is no information of Ph level.
    Thank you.

  • Question : Expiry dateAug 23, 2018

    may I know the expiry date.

    Answer : [Re] Expiry date

    Dear customer,

    Manufacturing date is around middle of 2017 to recent date.
    And its expiration date is 3 years from manufacturing date and 1 year after opening.
    We always get the freshest items since our office is located nearby the main office of every cosmetic store.
    Should you have any further questions, please feel free to contact us.

    Thank you, have a great day!