Q&A board

Q & A Lists
Item Question & Answer
[LANEIGE] White Plus Renew Capsule Sleeping Pack 3ml X 16ea for all skin types
[LANEIGE] White Plus Renew Capsule Sleeping Pack 3ml X 16ea for all skin types
Item Q&A
  • Question : Inquiry for the item from ele****Oct 16, 2019

    Comes with the box?

    Answer : [Re] Inquiry for the item from ele****

    what box? it is bulk packing

  • Question : Inquiry for the item from jer****Jun 08, 2019

  • Question : Inquiry for the item from sno****Jan 22, 2019

  • Question : Inquiry for the item from liq****Jul 25, 2018

  • Question : is the price wrongly stated as $220??Jul 14, 2018

    is the price wrongly stated as $220??

    Answer : [Re] is the price wrongly stated as $220??

    we are so sorry.
    the product is out of stock. we will revise the price as soon as we can stock it.

+View all Notice, FAQ, Q&A >>
LANEIGE Best Collection Sample / Mini size Kit / Emulsion/Essence/Serum/Cream/Eye Cream
LANEIGE Best Collection Sample / Mini size Kit / Emulsion/Essence/Serum/Cream/Eye Cream
Item Q&A
  • Question : Inquiry related return and exchange from dri****Oct 14, 2019

  • Question : Inquiry for the item from cel****Oct 03, 2019

    Hi when is the expiry date for perfect renew trial set? If I order, how many days needed for delivery? Hope to receive before my holiday trip. Thanks

    Answer : [Re] Inquiry for the item from cel****

    2022-04-24

  • Question : Inquiry for the item from Jud****Jul 02, 2019

    Hi Seller may i know the exactly expiry date the all product ??

    Answer : [Re] Inquiry for the item from Jud****

    time freeze eye cream is out of stock.
    all has long

  • Question : Inquiry for the item from juz****Jul 17, 2018

    hi may I know the expiry date of the Mineral Skin Mist 30ml?

    Answer : [Re] Inquiry for the item from juz****

    sorry. Mineral Skin Mist is out of stock now

[LANEIGE] New Perfect Renew Trial Kit (5 items) x 1 set or 2 set
[LANEIGE] New Perfect Renew Trial Kit (5 items) x 1 set or 2 set
Item Q&A
  • Question : Inquiry related delivery from pat****Oct 14, 2019

    How long is the shipping?

    Answer : [Re] Inquiry related delivery from pat****

    from your order date, it can be take about 7days ~ max 13days in business day from korea to your country.

  • Question : Inquiry for the item from tan****May 28, 2018

    What is the expiry date or the shelf life of the trial set?

    Answer : [Re] Inquiry for the item from tan****

    it is so enough

    Question : [Re] Inquiry for the item from tan****

    So enough what? My query is not answered as I don't understand your answer "It is so enough." means.
    Pls advise the expiry date of your trial set stock.

    Answer : [Re] Inquiry for the item from tan****

    2020-10-15.. we are sorry for bothering you

  • Question : Inquiry related delivery from jun****May 07, 2018

    Hi, can I check how long will it take for the items to arrive from the date of order? Thank you.

    Answer : [Re] Inquiry related delivery from jun****

    it can be take about 5days ~ max 10days in business day from korea to your country.

COSRX All Sample 10pcs or 20pcs 30pcs available
COSRX All Sample 10pcs or 20pcs 30pcs available
Item Q&A
  • Question : Inquiry for the item from Hei****Oct 13, 2019

    Hi Seller,
    What’s the expiry date for the rice and honey mask samples?
    Thanks.

    Answer : [Re] Inquiry for the item from Hei****

    it is discontinued

  • Question : RestockSep 25, 2018

    When will you restock the rest?

    Answer : [Re] Restock

    we do'nt know also

  • Question : Inquiry for the item from ric****Mar 13, 2018

    For the price is how many pieces?
    All have stock ?

    Answer : [Re] Inquiry for the item from ric****

    bha, honey, rice is only available now.

  • Question : Inquiry for the item from tin****Feb 25, 2018

제스파 로아벨 LED마스크 무선충전 5 LED Lights28 LED Visible Ray 628nm
제스파 로아벨 LED마스크 무선충전 5 LED Lights28 LED Visible Ray 628nm
Item Q&A
  • Question : Inquiry related delivery from est****Oct 12, 2019

    Hi

    How long will delivery take if order now?

    Answer : [Re] Inquiry related delivery from est****

    from your order date, it can be take about 4days ~ max 7days in business day from korea to your country.

  • Question : Inquiry for the item from Ich****Oct 08, 2019

    Hi, is the stock available?

    Answer : [Re] Inquiry for the item from Ich****

    yes.

Anti Stress Fatigue Korean Red Ginseng Extract Red Ginseng Root Tea 3g x 100bags Healthy tea
Anti Stress Fatigue Korean Red Ginseng Extract Red Ginseng Root Tea 3g x 100bags Healthy tea
Item Q&A
  • Question : Inquiry for the item from tee****Oct 10, 2019

    Dear seller may I know the expiry date? Thank.

    Answer : [Re] Inquiry for the item from tee****

    2022-04-10

    Question : [Re] Inquiry for the item from tee****

    Thank you

    Answer : [Re] Inquiry for the item from tee****

    welcome

블루메이 제주 모이스처 알로에베라 98% 아이크림 40ml
블루메이 제주 모이스처 알로에베라 98% 아이크림 40ml
Item Q&A
LEBELAGE Gold Caviar Eye Cream 40ml or White Tone Up Eye Cream 40ml Anti-Wrinkle
LEBELAGE Gold Caviar Eye Cream 40ml or White Tone Up Eye Cream 40ml Anti-Wrinkle
Item Q&A
  • Question : Inquiry for the item from 262****Oct 05, 2019

    Does it help to reduce dark circles? If so, which is better for dark circles, the gold caviar or the white tone up?

    Answer : [Re] Inquiry for the item from 262****

    similar

*Its Skin* Secret Solution Wedding Dress White Cream 100ml Body Whitening
*Its Skin* Secret Solution Wedding Dress White Cream 100ml Body Whitening
Item Q&A
  • Question : Inquiry related delivery from 240****Oct 03, 2019

    Hi there, when will I receive this item? Thank you.

    Answer : [Re] Inquiry related delivery from 240****

    from your order date, it can be take about 5days ~ max 10days in business day from korea to your country.

[made in korea] hair building fibers 45g x 1pcs or 2pcs or 3pcs  Hair Thickening Fibres Concealer
[made in korea] hair building fibers 45g x 1pcs or 2pcs or 3pcs Hair Thickening Fibres Concealer
Item Q&A
  • Question : Inquiry related delivery from sha****Sep 29, 2019

  • Question : Inquiry related delivery from sha****Sep 29, 2019

    for EMS how fast will it be ?

    Answer : [Re] Inquiry related delivery from sha****

    about 5day

  • Question : Inquiry from eri****Feb 22, 2018

  • Question : Inquiry related delivery from swe****Nov 17, 2017

  • Question : can I self collect ?Nov 11, 2017

    Hi seller, I wish to self collect cos need it urgently.
    thanks.

    Answer : [Re] can I self collect ?

    i got it

+View all Notice, FAQ, Q&A >>
이니스프리 링클 사이언스 아이크림 1ml x Max 30pcs 주름개선 기능성 화장품
이니스프리 링클 사이언스 아이크림 1ml x Max 30pcs 주름개선 기능성 화장품
Item Q&A
Sulwhasoo First Care Activating Serum EX 4ml x 5pcs or 10pcs
Sulwhasoo First Care Activating Serum EX 4ml x 5pcs or 10pcs
Item Q&A
[Made In Korea] PRORANCE Hair Rich Cushion Powder 15g 1pcs or 2pcs/Hair Shadow/Hair Cushion/Hair
[Made In Korea] PRORANCE Hair Rich Cushion Powder 15g 1pcs or 2pcs/Hair Shadow/Hair Cushion/Hair
Item Q&A
  • Question : Inquiry for the item from ash****Sep 17, 2019

    Hi,
    May I know the expiry date for dark brown?
    Thank you.

    Answer : [Re] Inquiry for the item from ash****

    2022-04-09

  • Question : Inquiry for the item from Sha****Aug 26, 2019

  • Question : Inquiry for the item from Sha****Mar 22, 2019

  • Question : Inquiry for the item from vic****May 10, 2018

  • Question : Inquiry for the item from vic****May 10, 2018

+View all Notice, FAQ, Q&A >>
라네즈 크림 스킨 50ml x 3pcs (150ml)
라네즈 크림 스킨 50ml x 3pcs (150ml)
Item Q&A
  • Question : Inquiry for the item from App****Sep 10, 2019

    Dear seller , if I order the cream skin refiner ( 3 x 50ml) , how fast can it be shipped to me ? I will need this Product latest by next Wednesday ( 18th September 2019) . Please do get back to me as soon as possible . Thank you

    Answer : [Re] Inquiry for the item from App****

    you have to choose the EMS shipping.
    so we can ship it tomorrow. and i think you will get it until 9/18

    Question : [Re] Inquiry for the item from App****

    Dear Seller ,

    If I use Q express shipping , how Long will it take ? Thank you

    Answer : [Re] Inquiry for the item from App****

    sorry it seems it is diffccult to get it until next Wednesday

라네즈 글로이 메이크업 세럼 5ml x 1pcs or 3pcs (15ml)
라네즈 글로이 메이크업 세럼 5ml x 1pcs or 3pcs (15ml)
Item Q&A
[COSRX] OIl-Free Ultra-Moisturizing Lotion with Birch Sap 100 ml / 3.38 fl.oz + free gift
[COSRX] OIl-Free Ultra-Moisturizing Lotion with Birch Sap 100 ml / 3.38 fl.oz + free gift
Item Q&A
  • Question : Inquiry for the item from csa****Aug 29, 2019

    Hi, still have stock?
    What is the expire date?
    Thanks.

    Answer : [Re] Inquiry for the item from csa****

    yes. we have it. 2021-12-25

  • Question : Inquiry for the item from csa****Mar 25, 2019

    When is the expiry date ? Thanks.

    Answer : [Re] Inquiry for the item from csa****

    2021-12-04

  • Question : Price is $219.80????Jun 02, 2016

    Hi seller, the price of this lotion is $219.80 ??? Is there a mistake in the pricing?

    Answer : [Re] Price is $219.80????

    sorry. it is out of stock now. so we can not send it.. if we stock it later, we will fix the price.

Laneige Time Freeze Essence 25ml (5ml x 5 pcs) or Time Freeze Intensive Cream 50ml (10ml x 5pcs)
Laneige Time Freeze Essence 25ml (5ml x 5 pcs) or Time Freeze Intensive Cream 50ml (10ml x 5pcs)
Item Q&A
  • Question : Inquiry for the item from Pau****Aug 23, 2019

    When is the expiry for these both product?

    Answer : [Re] Inquiry for the item from Pau****

    almost

  • Question : Inquiry for the item from mic****Sep 03, 2018

    Expiry date for Essence?

    Answer : [Re] Inquiry for the item from mic****

    9-25-2019 . and the product will be always latest thing.

(made in korea)glucosamine omega3 sports massage cream 160ml/ 5.84oz free gift
(made in korea)glucosamine omega3 sports massage cream 160ml/ 5.84oz free gift
Item Q&A
  • Question : Inquiry for the item from tlt****Aug 21, 2019

    hi, may i know what percentage of glucosamine is in the product? thanks.

    Answer : [Re] Inquiry for the item from tlt****

    small. but it is cheap so we recommend you to try it at first

    Question : [Re] Inquiry for the item from tlt****

    noted, thanks!

    Answer : [Re] Inquiry for the item from tlt****

    welcome

  • Question : Can get before 19th Nov?Nov 15, 2016

    Hi.
    How long does it take to get this? I need it before flying off from Singapore on 19th November. If you got ready stock in Singapore, I can go self collect. Thanks.

    Answer : [Re] Can get before 19th Nov?

    no. it is shipped from korea

Ultrasonic Scaler Petden Dogs and Cats Dental Health Portable Pet Supplies
Ultrasonic Scaler Petden Dogs and Cats Dental Health Portable Pet Supplies
Item Q&A
  • Question : Inquiry for the item from fel****Aug 20, 2019

    Hi, is the product still available and how Long does it take to arrive?

    Answer : [Re] Inquiry for the item from fel****

    Hi do update me thanks :)

    Question : [Re] Inquiry for the item from fel****

    it si available.
    5day ~ 8days

  • Question : Inquiry for the item from mis****Jul 22, 2019

    Hi, I’ve just received it and I’m trying to charge it but there is not charge indicating light and it doesn’t turn on even after being plugged in for an hour. How do I know if it’s charging? Could it be faulty?

    Answer : [Re] Inquiry for the item from mis****

    it is not charing product

  • Question : Inquiry for the item from Jen****Dec 02, 2018

    Is the currency for the price quoted in SG dollar?

    Answer : [Re] Inquiry for the item from Jen****

    i think yes

[Innisfree] The Green Tea Seed Serum 1ml x 20pcs or 40pcs hydrated skin
[Innisfree] The Green Tea Seed Serum 1ml x 20pcs or 40pcs hydrated skin
Item Q&A
  • Question : Inquiry for the item from 242****Aug 21, 2019

    1) Hi what is the expiry date ?
    2) Is the sample the 2019 renewal version ?
    Thanks

    Answer : [Re] Inquiry for the item from 242****

    2021-06-24 . same as picture

[Made In Korea] 3 in 1 New Derma W Ultrasonic Skin Care Device Microdermabrasion System
[Made In Korea] 3 in 1 New Derma W Ultrasonic Skin Care Device Microdermabrasion System
Item Q&A
  • Question : Inquiry for the item from 241****Aug 17, 2019

    Hi!
    1. Is Derma W available with golden blade?
    2. Do you have Derma F device?
    Thanks.

    Answer : [Re] Inquiry for the item from 241****

    sorry

    Question : [Re] Inquiry for the item from 241****

    Sorry for what? Could you please answer my questions?
    Thanks.

    Answer : [Re] Inquiry for the item from 241****

    no F

  • Question : Inquiry for the item from ann****Jul 14, 2019

    Hi,

    The item don’t seem to be working from the sound , is there anywhere we can bring for checking / repair ?
    Thanks!

    Answer : [Re] Inquiry for the item from ann****

    http://hitecgreenway.com/

  • Question : Inquiry for the item from lui****Aug 15, 2018

    Hi, is the one year warranty apply for overseas customers also? How do we send it back to Korea if it’s not working within one year?

    Answer : [Re] Inquiry for the item from lui****

    via your local post office

  • Question : Inquiry for the item from che****May 29, 2018

    Is the item still available and is there any warranty

    Answer : [Re] Inquiry for the item from che****

    available now.

  • Question : Enquire on productMar 11, 2018

    Hi can I check if this product is authentic?

    If I use it Everyday(15mins per day), how often do I need to charge?

    Also, is there any warranty? Where can I get it repair if its faulty?

    Answer : [Re] Enquire on product

    http://hitecgreenway.com/

    above is manufactuer in korea,
    you can check ours (bj international)


    it is authentic.. if it has error on the product, we will support

+View all Notice, FAQ, Q&A >>
Genuine Samsung Gear VR4 2017 SM-R325 Type-C Adapter / Connector - GH98-42239A
Genuine Samsung Gear VR4 2017 SM-R325 Type-C Adapter / Connector - GH98-42239A
Item Q&A
  • Question : Inquiry for the item from Hai****Aug 14, 2019

    Hi are this adapter capable with note 9?

    Answer : [Re] Inquiry for the item from Hai****

    note 9 is c type. and this is c type gender.

    Question : [Re] Inquiry for the item from Hai****

    Are they fit not the type c.. the body of note 9 to the adpter.

    Answer : [Re] Inquiry for the item from Hai****

    see the item iamge

[LANEIGE] [10g x 10pcs] White Dew Intensive Eye Mask 10ml x 5 sheet or 10 sheet
[LANEIGE] [10g x 10pcs] White Dew Intensive Eye Mask 10ml x 5 sheet or 10 sheet
Item Q&A
  • Question : Inquiry for the item from joa****Aug 13, 2019

    Hi, when is expiry date for white dew eye mask10gm.
    Intend to order 20pcs. Tks!

    Answer : [Re] Inquiry for the item from joa****

    2020-0-03-22 and it is always be new one

  • Question : Inquiry for the item from val****Jul 07, 2019

    What is the expiry date?

    Answer : [Re] Inquiry for the item from val****

    2020-03-22

[TOSOWOONG] Crystal Intensive Whitening Cream 50g Lightening Cream Moisture
[TOSOWOONG] Crystal Intensive Whitening Cream 50g Lightening Cream Moisture
Item Q&A
  • Question : Inquiry for the item from 233****Aug 12, 2019

    Hi,
    What is the expiry date of this product?

    Answer : [Re] Inquiry for the item from 233****

    2022-01-20

  • Question : Inquiry for the item from cin****Jun 07, 2019

    Hi, this product is recommended to use once at night. Is it ok to use in the morning too? Tks

    Answer : [Re] Inquiry for the item from cin****

    i think so

  • Question : Expiry DateMar 11, 2018

    Hi Seller,

    May I know the expiry date of this product please?

    Answer : [Re] Expiry Date

    the expiry date is 2020-1-25

    Question : [Re] Expiry Date

    Noted. Thanks and I've placed my order.

    Answer : [Re] Expiry Date

    wel,come

[Mei-Klout] O2 Bubble Care Deep Pore and Sebum Cleaner 100ml high moisture
[Mei-Klout] O2 Bubble Care Deep Pore and Sebum Cleaner 100ml high moisture
Item Q&A
  • Question : Inquiry for the item from mqt****Aug 10, 2019

  • Question : Inquiry for the item from fio****Mar 05, 2019

    Hi, May I know what is the expiry date of the O2 Bubble Care Cleanser?

    Answer : [Re] Inquiry for the item from fio****

    sorry. it is out of stock now

    Question : [Re] Inquiry for the item from fio****

    Hi, but is still still available for sale. I can still add it to my shopping cart. Pls advise. Thanks

    Answer : [Re] Inquiry for the item from fio****

    we will close it soon

innisfree The Green Tea Seed Oil 10pcs(5ml) or 30pcs(15ml)
innisfree The Green Tea Seed Oil 10pcs(5ml) or 30pcs(15ml)
Item Q&A
[Made In Korea] New Auto Door Stopper CLOPPER 4 type available Easy Install
[Made In Korea] New Auto Door Stopper CLOPPER 4 type available Easy Install
Item Q&A
  • Question : Inquiry for the item from ire****Aug 07, 2019

    What is the difference between sticky and non sticky ?

    Answer : [Re] Inquiry for the item from ire****

    sticky and non sticky

  • Question : Inquiry related return and exchange from she****Jul 22, 2019

    or can I do an exchange or refund?

    Answer : [Re] Inquiry related return and exchange from she****

    what is wrong?

  • Question : Inquiry for the item from she****Jul 22, 2019

    hi seller...friction of the rubber is no good...cant hold my door...can do an exchange?

    Answer : [Re] Inquiry for the item from she****

    plz install the right position

  • Question : Inquiry for the item from hai****Jan 31, 2019

  • Question : Inquiry for the item from av1****Oct 09, 2018

    Halo.. the stopper can install at front side or back side of the door? Whic side is recommended to install ? Thk

    Answer : [Re] Inquiry for the item from av1****

    https://www.youtube.com/watch?v=_-3P29z_8PA

+View all Notice, FAQ, Q&A >>
[Made In Korea] Smart Microwave Steamer 1+1 (1.2L + 550ml) FDA BPA Free steamer
[Made In Korea] Smart Microwave Steamer 1+1 (1.2L + 550ml) FDA BPA Free steamer
Item Q&A
  • Question : Inquiry for the item from car****Jul 30, 2019

    Need to add how much water for steaming buns and steam for how long ?

    Answer : [Re] Inquiry for the item from car****

    see the size in item page

    Question : [Re] Inquiry for the item from car****

    The L size need to add 1litre of water for steaming?

    Answer : [Re] Inquiry for the item from car****

    maybe

  • Question : CoverJul 05, 2017

    Dear Seller,

    Do we need to take out the cover when put in microwave? Thank you.

    Answer : [Re] Cover

    it defends on your choice.

[TOSOWOONG] Double Effect Pore Rx Tightening Serum 30ml 1pcs or 2pcs Pore Control
[TOSOWOONG] Double Effect Pore Rx Tightening Serum 30ml 1pcs or 2pcs Pore Control
Item Q&A
  • Question : Inquiry related delivery from lua****Jul 24, 2019

    Hi seller,i order the items since 18 july but the status still didnt updated???My order no 299897442.Thanks

    Answer : [Re] Inquiry related delivery from lua****

    SGP148148907

    Question : [Re] Inquiry related delivery from lua****

    ok.thanks

    Answer : [Re] Inquiry related delivery from lua****

    welcome

  • Question : Inquiry for the item from noe****Jun 29, 2019

    Hi. May I know how to use?

    Use it after serum?

    Answer : [Re] Inquiry for the item from noe****

    see the item page

    Question : [Re] Inquiry for the item from noe****

    Wher

    Answer : [Re] Inquiry for the item from noe****

    in item page

  • Question : Inquiry for the item from soh****Jun 02, 2019

    Hi seller, has there been a sudden price increase? I used to buy it at $15 for 1 piece, but it's now $150?

    Answer : [Re] Inquiry for the item from soh****

    it is not stock yet.

  • Question : Inquiry for the item from ser****Mar 18, 2019

    HI is this item for oily skin people?

    Answer : [Re] Inquiry for the item from ser****

    see the item page

  • Question : Inquiry for the item from mey****Mar 05, 2019

    Hi, it is to be applied at the first or last step of skin care product?I cant see clear on the item page.

    May I have the full ingredient list as well?

    Answer : [Re] Inquiry for the item from mey****

    we do'nt have it

+View all Notice, FAQ, Q&A >>