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Item Question & Answer
SAMSUNG SHP-DR708 (WIFI PUSH PULL DIGITAL DOOR LOCK) (FREE INSTALLATION WITH 2 YEARS WARRANTY)
SAMSUNG SHP-DR708 (WIFI PUSH PULL DIGITAL DOOR LOCK) (FREE INSTALLATION WITH 2 YEARS WARRANTY)
Item Q&A
  • Question : Inquiry for the item from mar****Jan 23, 2019

  • Question : Inquiry for the item from mar****Jan 14, 2019

    Is NFC rfid card?

    Answer : [Re] Inquiry for the item from mar****

    NFC(Near Field Communication) is not RFID card. It is a built-in function of mobile phones. NFC is a feature in nearly every phone these days but please check if your mobile phone does support NFC.

    If your mobile phone supports NFC(Near Field Communication), you can use your mobile phone to unlock the digital lock (SHP-DR708) if you are authorized to use NFC assess. Of course, you need to download Samsung smart doorlock mobile app and pair the door lock with your mobile phone ahead of using NFC access.

    Using NFC, you don't need to bring a separate RFID card. You can simply scan your phone to unlock the digital lock (SHP-DR708).

  • Question : Inquiry for the item from fra****Dec 26, 2018

    digital bought and had been install...

    Answer : [Re] Inquiry for the item from fra****

    Thank you for the support. Hope you enjoy the security and convenience of Samsung digital door lock.

    Question : [Re] Inquiry for the item from fra****

    it indicate can open by 5 ways. via smartphone app, fingerprint, key, password. another way to open is what??? NFC??

    Answer : [Re] Inquiry for the item from fra****

    If your mobile phone supports NFC(Near Field Communication), you can use your mobile phone to unlock the digital lock (SHP-DR708) if you are authorized to use NFC assess.
    Of course, you need to download the app and pair the door lock with your mobile phone ahead of utilizing NFC access.
    NFC technology on phones is widely used for contactless payment and it is also being used for other applications such as security and door access these days.
    NFC is a feature in nearly every phone these days but please check if your mobile phone does support NFC.

    Thank you.

    Question : [Re] Inquiry for the item from fra****

    I am using note 9. can assist to connect it... tks

    Answer : [Re] Inquiry for the item from fra****

    Samsung Note 9 support NFC.
    If your door lock is successfully registered with Samsung Smart Doorlock mobile app on your phone, you can scan your mobile phone on the door lock to unlock it.
    (just like access card)

  • Question : Inquiry for the item from Pct****Dec 13, 2018

    Hi, when is the earliest installation if I were to place order today? Thank you

    Answer : [Re] Inquiry for the item from Pct****

    Dear Customer,

    Thanks for your enquiry.
    We have available slot tomorrow (15/12/2018) 11am.
    Once you place order, we will contact you to arrange installation schedule.

    If you have more questions please feel free to contact us.

  • Question : Inquiry for the item from fra****Dec 11, 2018

    if purchase the installation date u will contact me?

    Answer : [Re] Inquiry for the item from fra****

    Dear Customer,

    Thanks for your enquiry.
    Once you place order, we will contact you to arrange installation schedule.

    If you have any more enquiry please call our hotline 6564-4704.

+View all Notice, FAQ, Q&A >>
SAMSUNG SHP-DH525 (BLUETOOTH DIGITAL DOOR LOCK) (FREE INSTALLATION WITH 2 YEARS WARRANTY)
SAMSUNG SHP-DH525 (BLUETOOTH DIGITAL DOOR LOCK) (FREE INSTALLATION WITH 2 YEARS WARRANTY)
Item Q&A
SAMSUNG SHS-P718 (FINGERPRINT PUSH PULL DIGITAL DOOR LOCK) FREE INSTALLATION WITH 2 YEARS WARRANTY
SAMSUNG SHS-P718 (FINGERPRINT PUSH PULL DIGITAL DOOR LOCK) FREE INSTALLATION WITH 2 YEARS WARRANTY
Item Q&A
SAMSUNG SHP-DP728 (BLUETOOTH PUSH PULL DIGITAL DOOR LOCK) (FREE INSTALLATION WITH 2 YEARS WARRANTY)
SAMSUNG SHP-DP728 (BLUETOOTH PUSH PULL DIGITAL DOOR LOCK) (FREE INSTALLATION WITH 2 YEARS WARRANTY)
Item Q&A
  • Question : Inquiry for the item from roy****Dec 30, 2018

    For 'Clearance from door edge', where should I be measuring?

    Answer : [Re] Inquiry for the item from roy****

    Dear Customer,
    Thank you for your enquiry.
    Please visit our website (below) to check out "Samsung digital door lock check list"

    URL: https://www.samsungdigitallife.com/samsung-digital-door-lock-installation-check-list/

    If you have any questions please feel free to contact us.
    Thank you.

    Question : [Re] Inquiry for the item from roy****

    How many RFID cards does it come with?

    Answer : [Re] Inquiry for the item from roy****

    Dear customer,

    Door lock comes with 2 RFID card, 2 RFID sticker, 2 RFID key tag, 5 Mechanical overriding key.

    If you have any questions please feel free to contact us.
    Thank you.

  • Question : Inquiry for the item from Api****Dec 21, 2018

  • Question : Inquiry for the item from atj****Dec 12, 2018

    Can the samsung smartthing through zwave track who open the door?

    Answer : [Re] Inquiry for the item from atj****

    Dear Customer,

    Thank you for your enquiry.
    Samsung digital lock (such as SHP-DP728, SHP-DP727, SHP-DH525) compatible with SmartThings via Z-wave chip can unlock your digital lock remotely and check door lock status.
    However, it can't tell "who" open the door lock.

    Alternatively, SHP-DR708 (Wi-Fi door lock), that connects to home Wi-Fi direclty without any additional devices, can tell who unlocks the digital lock.
    You can rename fingerprint and user passwords on the mobile app and it will notify you accordingly when the door lock is unlocked.
    You can register 100 fingerprints and 100 user password. All of them can be renamed. (i.e., Mike, Julia, ...)

    If you must know who opens the door lock, SHP-DR708 would be the recommended choice.
    If you just need to unlock/lock the door lock remotely and check door lock status, SHP-DP728 with SmartThings Hub & Z-wave module will be sufficient.

    If you have more questions please feel free to contact us.
    Thank you.

  • Question : Inquiry for the item from atj****Dec 12, 2018

    Could you add the zwave card as the add in option for DP728?

    Answer : [Re] Inquiry for the item from atj****

    Dear Customer,

    Yes, we will add Z-wave module ($80) as option to select soon.
    Once Z-wave module option is added, we will post here again.

    Thank you for your advise.