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Q & A Lists
Item Question & Answer
[SCANPAP]] TC Boy/Bumble Bee Canned Food [Tuna/ Salmon/ Baked Bean] 5 Cans. FREE Gifts!
[SCANPAP]] TC Boy/Bumble Bee Canned Food [Tuna/ Salmon/ Baked Bean] 5 Cans. FREE Gifts!
Item Q&A
  • Question : Inquiry related delivery from Ngp****Nov 27, 2017

    How come Your page shows ‘ free delivery stirewide’ but there’s still $3.99 Shipping fee for the tuna set order ?

    Answer : [Re] Inquiry related delivery from Ngp****

    Dear Customer,
    We will provide "free delivery" for order of S$29.90 and above.
    Alternatively you may select "Store Pick Up" to arrange self-collect from our office.
    Sorry for the inconvenience caused.
    Best Regards
    Scanpap

  • Question : QuestionNov 19, 2017

    Hi Boss
    May i know the expire date for the tuna ? Thanks

    Answer : [Re] Question

    Hi customer,

    Its about 2020-2011.

  • Question : Request for self collectJul 19, 2017

    Hi, pls include the option for self collect (at no extra charge) as i work in that area and would like to purchase, thanks

    Answer : [Re] Request for self collect

    Can advise expiry dates for the items? Thanks

    Question : [Re] Request for self collect

    Dear customer,

    We will update you once the self-collection option is available.
    The expiry date is around year of 2019 to 2020

    Answer : [Re] Request for self collect

    ok pls let me know i will buy of there is free delivery or have self collection option, thanks.

    Question : [Re] Request for self collect

    Dear customer,
    Currently there are free delivery for purchses over S$29.90.
    We are in the process of updating the system to allow self-collection.
    Thank you for your support.
    Scanpap Team


    Dear customer,
    We are still requesting self-collection option from Qoo-10
    Will update you soon. Thanks for your suggestion 😊
    (Jul 20, 2017 17:42)

  • Question : Inquiry related delivery from yip****Jul 14, 2017

    Hi, can you pls reduce your free shipping with $29.70 purchase instead of $29.90? Thought of to get 3 sets with free shipping but realised it is short of 20 cents to entitle for free shipping. Thanks

    Answer : [Re] Inquiry related delivery from yip****

    Dear customer,

    Sorry that we cannot reduce the free shipping because it is unfair to other buyer who have placed their orders.
    You may top up other item in our store to enjoy the free delivery.

    Thank you.

Jumbo Toilet Roll Dispenser/ Holder  (Transparent Blue)
Jumbo Toilet Roll Dispenser/ Holder (Transparent Blue)
Item Q&A
  • Question : How many keys does the holder come with ?Nov 05, 2017

    How many keys does the holder come with ?

    Answer : [Re] How many keys does the holder come with ?

    Dear customer,

    It comes with 1 pcs of key

  • Question : Inquiry for the item from 244****Oct 21, 2017

    Can show pictures how to install this dispenser? Need to drill holes into bathroom tiles?

    Do u charge for installation?

    Thanks

    Answer : [Re] Inquiry for the item from 244****

    Dear customer,

    We will get back to you on Monday. Thank you

    Question : [Re] Inquiry for the item from 244****

    Ok thanks. What is size of the toilet roll to fit in this dispenser?

    Thanks

    Answer : [Re] Inquiry for the item from 244****

    Dear customer,

    We do not provide installation service. Yes you need to drill holes on wall.
    This dispenser can fit jumbo roll up to 300m.

    Thank you

    Question : [Re] Inquiry for the item from 244****

    Ok thanks for info

  • Question : Inquiry for the item from bab****Jul 25, 2017

    Do you have other colours, thanks?

    Answer : [Re] Inquiry for the item from bab****

    Dear customer,

    Only transparent blue is available.

  • Question : Do you have other colors or plain plastic?Jun 29, 2017

    Hi,

    Do you have other colors or plain plastic as my toilet is brownish color. Thanks!

    Answer : [Re] Do you have other colors or plain plastic?

    Dear customer,

    We have the same type of dispenser in transparent black color.

  • Question : Inquiry for the item from jes****Jun 17, 2017

    Dear seller
    Can you help to do the installation too for the dispenser I like to buy 2 of it for 2 toilets and the giant toilet papers as well as the tissue bundles.

    Answer : [Re] Inquiry for the item from jes****

    Dear customer,

    Thanks for your enquiry.
    Our team will contact you soon.

    Question : [Re] Inquiry for the item from jes****

    Dear seller,
    Thanks for the prompt response. I checked that i do not have the space for the toilet dispenser so i will just purchase the papers instead. Thanks.

    Answer : [Re] Inquiry for the item from jes****

    Dear Customer,
    So we will not arrange the installation till further notice from you.

    Thanks and best regards
    Scanpap


+View all Notice, FAQ, Q&A >>
Air Freshener Dispenser **LCD Timer Dispenser**
Air Freshener Dispenser **LCD Timer Dispenser**
Item Q&A
  • Question : Inquiry for the item from jos****Oct 28, 2017

    What is the height / diameter of the spray can of other brands that it can take?

    Answer : [Re] Inquiry for the item from jos****

    Dear customer,

    We are selling Scent Force Air Freshener which fit nicely into this dispenser.
    Below is the measurement of the Air Freshener
    Diameter: 65mm
    Height: 146mm

  • Question : Inquiry for the item from mer****Oct 04, 2017

    Can the refill take from other brand like Glade?

    Answer : [Re] Inquiry for the item from mer****

    Dear customer,

    Yes can.

  • Question : Inquiry for the item from sta****Aug 21, 2017

    Where can I get the refill?
    How much is the refill?
    What flavors are there for the refill?

    Answer : [Re] Inquiry for the item from sta****

    http://list.qoo10.sg/item/SCENTFORCE-AIR-FRESHENER-300ML-LEMON-LAVENDER-CK/532108441

    Dear customer,

    You may refer to the link above for the refill.
    Thank you

[SCANPAP] DIAPEX SOFT BABY WIPES. 10 packs X 30 WIPES. 10 packs X 80 WIPES. NO ALCOHOL AND PARABEN.
[SCANPAP] DIAPEX SOFT BABY WIPES. 10 packs X 30 WIPES. 10 packs X 80 WIPES. NO ALCOHOL AND PARABEN.
Item Q&A
  • Question : Inquiry for the item from uni****Oct 21, 2017

    What is the dimension measurement of each sheet ?mm x ? mm.

    Also where is the country of manufacture?

    Answer : [Re] Inquiry for the item from uni****

    Dear customer,

    We will get back to you on Monday. Thank you

    Dear customer,

    Append below the dimensions of each sheets

    Diapex 30sheets : 15.6cm x 19.5cm
    Diapex 80 sheets: 15cm x 22cm

    The products are made in Malaysia.


    (Oct 23, 2017 09:41)

[SCANPAP] Amber Soft Facial Tissue Soft Pack. (5x3 packs) 200 sheets/pack 3000 Sheets in Total.
[SCANPAP] Amber Soft Facial Tissue Soft Pack. (5x3 packs) 200 sheets/pack 3000 Sheets in Total.
Item Q&A
  • Question : Cancel OrderOct 16, 2017

[6 rolls x 8packs] ONWARDS Kitchen Towel
[6 rolls x 8packs] ONWARDS Kitchen Towel
Item Q&A
  • Question : Inquiry for the item from shi****Oct 06, 2017

    Do u hv smaller pack or combination of onwards toilet paper + tissue paper + kitchen toilet?

    Home users do not need cartons for home use so would be better to hv a bit of everything for regular use

    Answer : [Re] Inquiry for the item from shi****

    Dear customer,

    Currently we only sellling in one whole carton.
    We will take your suggestion into consideration.
    Thank you

[SCANPAP] Carton Sales*ONWARDS Facial Tissue Box [40boxes]
[SCANPAP] Carton Sales*ONWARDS Facial Tissue Box [40boxes]
Item Q&A
  • Question : Inquiry for the item from shi****Oct 06, 2017

    Do u have lesser than 10 packs eg 5 as it’s too bulky to buy so much n store.

    Your free delivery is only with min purchase of $29.90

    Answer : [Re] Inquiry for the item from shi****

    Dear customer,

    Currently we only sellling in one whole carton.
    We will take your suggestion into consideration.
    Thank you

  • Question : Collection at OfficeJul 20, 2017

    Hello,

    Are we able to self collect the tissues? We will need it by Monday 24/7/717.

    Answer : [Re] Collection at Office

    Dear customer,
    Self collection is not available at the moment.

  • Question : Inquiry related delivery from dor****Jul 05, 2017

    Hi

    Can I choose delivery date?
    If I order now, I would like to receive it on next Wednesday, is that possible?

    Thanks thanks

    Answer : [Re] Inquiry related delivery from dor****

    Dear customer.

    Kindly leave us a memo when you place the order.
    We will try our best to arrange for you.

    Question : [Re] Inquiry related delivery from dor****

    Ok tks

    Answer : [Re] Inquiry related delivery from dor****

    Dear customer,

    You are welcome

  • Question : order 219160533Jun 22, 2017

  • Question : Inquiry related delivery from jan****Jun 21, 2017

+View all Notice, FAQ, Q&A >>
*Carton Sales*Prefer Jumbo Toilet Roll -2 ply- 12 rolls per carton
*Carton Sales*Prefer Jumbo Toilet Roll -2 ply- 12 rolls per carton
Item Q&A
  • Question : Delivery AddressSep 20, 2017

  • Question : Inquiry for the item from bel****Sep 04, 2017

    Hi Seller,
    Do you include the toilet roll holder ?
    Thanks,
    Isabel

    Answer : [Re] Inquiry for the item from bel****

    Dear customer,

    Toilet roll holder is not included. You may purchase it separately in our Qoo10 store.

    Kindly refer to the link below:

    http://list.qoo10.sg/item/JUMBO-TOILET-ROLL-DISPENSER-HOLDER-TRANSPARENT-BLUE/516662838

  • Question : Order number 224236216Aug 07, 2017

    Hi, I would like to change from store-pick up to delivery.

    My delivery address is 26A Kallang Place S339212. (Drink Stall)
    Contact Number 97995711

    Is it possible?

    Benjamin
    97995711

    Answer : [Re] Order number 224236216

    Hi dear customer,
    We will try to amend this order delivery status for you.
    Best regards
    Scanpap

  • Question : Inquiry related delivery from nic****May 29, 2017

    Hi Seller,
    As I can't add my office address to my info at Qoo10 as believe it's a new building and not update.
    Can I still purchase the product by providing you the deliver address?
    Thanks

    Answer : [Re] Inquiry related delivery from nic****

    Dear customer,

    Yes. You may make order first and provide me the actual delivery address here. Thank you :)

  • Question : DimensionMar 25, 2017

    Dear Seller,

    Can i know what how many meters is a roll ? Thanks

    Answer : [Re] Dimension

    Dear Buyer,

    It is 200m per roll.

+View all Notice, FAQ, Q&A >>
[SCANPAP] Amber Soft Bamboo Toilet Paper (3x10 rolls) + Facial Tissues (3x3 Packs)
[SCANPAP] Amber Soft Bamboo Toilet Paper (3x10 rolls) + Facial Tissues (3x3 Packs)
Item Q&A
  • Question : EnquirySep 12, 2017

    If i don't need the Tissue Paper, can the 3 packs of tissue paper be exchanged into additional 3 packs of Toilet Paper, like this can ?? Because i still got alot of tissue paper at home but toilet paper finishing soon. Pls advise.

    Answer : [Re] Enquiry

    Dear customer,

    We also selling the toilet paper alone.
    You can refer to the link below.

    http://list.qoo10.sg/item/SCANPAP-AMBER-SOFT-BATHROOM-TISSUE-3-X-10-ROLLS-100-PULP-BAMBOO/540243040

    Thank you

  • Question : Inquiry for the item from sha****Aug 16, 2017

  • Question : Inquiry for the item from leo****Jul 26, 2017

    The delivery is for?

    Answer : [Re] Inquiry for the item from leo****

    Dear customer,

    This item is free delivery.

  • Question : Inquiry for the item from leo****Jul 26, 2017

    Thank you.

    Answer : [Re] Inquiry for the item from leo****

    You are welcome :)

  • Question : Inquiry for the item from leo****Jul 26, 2017

    Thank you.

    Answer : [Re] Inquiry for the item from leo****

    You are welcome :)

+View all Notice, FAQ, Q&A >>