Q&A board

Q & A Lists
Item Question & Answer
Sebamed Children Shampoo 750ml [pH5.5 / tear free / paraben free/ gentle cleansing]
Sebamed Children Shampoo 750ml [pH5.5 / tear free / paraben free/ gentle cleansing]
Item Q&A
  • Question : Inquiry for the item from eki****Apr 01, 2019

    Can I check the expiry date?

    Answer : [Re] Inquiry for the item from eki****

    Hi,
    The expiry date for Children's Shampoo is Sep 2020. Thank you for your interest -Ting

    Question : [Re] Inquiry for the item from eki****

    Noted thanks

    Answer : [Re] Inquiry for the item from eki****

    Hi,
    Welcome-Ting

  • Question : Inquiry for the item from thy****Jan 02, 2019

    What is the different for Children shampoo and Everyday shampoo? Both also can use by children?

    Answer : [Re] Inquiry for the item from thy****

    Hi, both the children shampoo and everday shampoo can be used by children as both are gentle to the scalp, with a pH of 5.5, soap free and paraben free. However, the children shampoo will be more suitable for toddlers as it has a no tears formula. Whereas the Everyday shampoo is catered towards gentle everyday use to add moisture and volume to the hair & scalp. Hope this helps! -Yvette

  • Question : Inquiry for the item from shu****Jul 24, 2018

    when is the expiry?

    Answer : [Re] Inquiry for the item from shu****

    Hi Tee, our Children's shampoo (750ml) has an expiry date of December 2020. Thank you.

    Regards,
    Elisha Woon

  • Question : Inquiry for the item from rya****Dec 24, 2017

  • Question : Inquiry for the item from ver****Sep 13, 2017

    Hi,
    May I know when will the stock arrive? Thanks

    Answer : [Re] Inquiry for the item from ver****

    Hi, children shampoo 750ml with pump is back in stock! Thank you and we look forward to your continuous support!
    -Yvette

Sebamed Baby Lotion 400ml [Relief irritation/ protective/Moisturizing/Sensitive Skin)
Sebamed Baby Lotion 400ml [Relief irritation/ protective/Moisturizing/Sensitive Skin)
Item Q&A
  • Question : Inquiry for the item from aki****Apr 01, 2019

    Hi, may i know when's the expiry date for the lotion? Thanks

    Answer : [Re] Inquiry for the item from aki****

    Hi,
    The expiry date for Baby Lotion is July 2021. Thank your for your interest. -Ting

  • Question : Inquiry for the item from gin****Feb 20, 2019

    Hi, what's the expiry date?

    Answer : [Re] Inquiry for the item from gin****

    Hi, for the Baby Lotion (400ml) the expiry date is in March 2012. -TT

    Question : [Re] Inquiry for the item from gin****

    why is it 2012? this is year 2019

    Answer : [Re] Inquiry for the item from gin****

    Hi, Sorry typo. The expiry is in March 2019*. Thank you. -TT

  • Question : Inquiry for the item from may****Sep 07, 2018

    I ordered 2 of 400ml baby body lotion and baby sunscreen spray but came anti dandruff shampoo instead. Please send my order asap.

    Answer : [Re] Inquiry for the item from may****

    Dear customer, apologies for the delivery of wrong parcel, we have contacted you already regarding the arrangement for the exchange. Thank you for bringing this to our attention and once again our sincere apologies for the mix up. -Yvette

  • Question : Inquiry for the item from sha****Sep 01, 2018

  • Question : Inquiry for the item from lov****Mar 20, 2018

+View all Notice, FAQ, Q&A >>
Sebamed Baby Wash Extra-soft 1000ml [Soap Free Sensitive Skin/Paraben-free/eczema/acne/cleanser]
Sebamed Baby Wash Extra-soft 1000ml [Soap Free Sensitive Skin/Paraben-free/eczema/acne/cleanser]
Item Q&A
  • Question : Inquiry for the item from tar****Mar 31, 2019

    What is the expiry date of this product? I see a customer has posted a comment that the product you sold was expiring sooner than the one bought from a retailer? Are you selling old stock?

    Answer : [Re] Inquiry for the item from tar****

    Hi, we don't sell old stock. Our latest expiry date is in July 2021. Thank you. -TT

  • Question : Inquiry for the item from hah****Dec 11, 2018

    When exp date this product?

    Answer : [Re] Inquiry for the item from hah****

    Hi, expiry is June 2020. Thank you. -Yvette

  • Question : Inquiry for the item from ivy****Jul 28, 2018

    Hi,
    May I know is there any body shampoo for toddler or young kids?

    Answer : [Re] Inquiry for the item from ivy****

    Hi Ms Ivy,

    If you are looking for a 2-in-1 body and hair cleanser, we don't have a product with that function. I would like to suggest that you can try our Baby Sebamed Children's Shampoo instead. It is a extra mild cleanser for your baby's hair and delicate scalp.

    It also contains a special "no tears" formula that doesn't sting the eyes and has the herbal extract, Chamomile, that helps soothe and alleviate irriation of the skin.

    Thank you for your kind understanding.

    Regards,
    Elisha Woon

    Question : [Re] Inquiry for the item from ivy****

    May I know which one is sebamed children shampoo?

    Answer : [Re] Inquiry for the item from ivy****

    Hi,
    The children shampoo comes in 3 pack sizes, 150ml, 250ml and 750ml (with pump). Here's the link to the children shampoo: https://www.qoo10.sg/item/SEBAMED-CHILDREN-SHAMPOO-750ML-SHAMPOO-MILD-PROTECTIVE-MOISTURIZING/539148808

    and to view all sebamed baby products, you may use this link here:
    https://www.qoo10.sg/gmkt.inc/Special/Special.aspx?sid=16981

    Do not hesitate to contact us should you have any queries, Thank you and we look forward to your support!
    -Yvette

Sebamed Baby Lotion 200ml [Relief irritation/ protective/Moisturizing/Sensitive Skin)
Sebamed Baby Lotion 200ml [Relief irritation/ protective/Moisturizing/Sensitive Skin)
Item Q&A
  • Question : Inquiry for the item from gin****Feb 20, 2019

    Hi. what's the product's expiry date?

    Answer : [Re] Inquiry for the item from gin****

    Hi, for the Baby Lotion (200ml) the expiry date is June 2012.

  • Question : Self collectionJan 17, 2016

    Hi, I'm just wondering if there is a possibility for self-collection? If yes, where is the location? Thank u :)

    Answer : [Re] Self collection

    Hi,
    Regret we donot cater for self-collection. Alternatively, you may check out at our retail outlets. Pls do let us your preference shopping area and we could advise the retailers at the vicinity. Thanks kelly

  • Question : restocking dateJan 04, 2016

    Hi, kindly advise when your new stock would arrive for the Baby lotion as there is only one left at the moment.

    Thank you.

    Answer : [Re] restocking date

    Hi, thank you for your support! The qty will be updated. Thanks and wishing you a great day ahead!
    Kelly

    hi, stk is updated. u may order now. thank you for yr support! kelly

  • Question : SebamedNov 18, 2015

    What's the expiry date for the 200ml?

    Answer : [Re] Sebamed

    Hi, expiry date for Sebamed BB Lotion 200ml currently @ 06/2018. Looking forward to your continuous support! Thanks, Kelly

Sebamed Clear Face Starter Kit [Anti-bacterial Cleansing Foam 50ml/Facial Toner 50ml/Care Gel 10ml]
Sebamed Clear Face Starter Kit [Anti-bacterial Cleansing Foam 50ml/Facial Toner 50ml/Care Gel 10ml]
Item Q&A
  • Question : Inquiry for the item from chi****Jan 16, 2019

  • Question : Inquiry for the item from Lav****Nov 20, 2018

    Hi is this clear face starter kit a suitable range for 11 Yrs old teenager starting to develop pimples on forehead and nose area ? I need to get a good face wash for my gal . Thanks

    Answer : [Re] Inquiry for the item from Lav****

    Dear Ms Tan,

    Yes, the Clear Face range is suitable for your daughter, The products provided in the kit will help to prevent pimples and also counteract the oiliness on her skin, especially around the forehead and nose area.

    Thank you!

    Regards,
    Elisha Woon

  • Question : Inquiry for the item from twi****Mar 24, 2018

    Hi,
    Is this clear face starter kit suitable for 11 year old gal who has acne n eczema?

    Answer : [Re] Inquiry for the item from twi****

    Hi, this Clear Face set is suitable for oily and acne prone skin. May I know if your girl has eczema on the face ?Regards, Yvette

    Question : [Re] Inquiry for the item from twi****

    No, she does not have eczema on her face. She only has slight eczema on her body. She sweats easily n her face tends to get oily. She has some blackheads and little red (pimple-like) bumps on her cheeks n T-zone and chin area.

    Answer : [Re] Inquiry for the item from twi****

    In that case, you can consider our Clear Face range for her facial skincare. This range is suitable for sensitive, oily and acne prone skin. As for her eczema on the body, our Anti Dry wash and lotion will help to relieve itch and moisturize the skin :) All sebamed products are soap free and have the pH value of 5.5 which is the same pH as our skin. Hope this helps! Thank you and we look forward to your support! -Yvette

  • Question : Inquiry for the item from seo****Sep 26, 2017

  • Question : StepsNov 12, 2016

    Hi, I've received my starter kit and so far my face do not react to it. Thank you for your free samples too (:
    may I know which step should I include the Mattifying Cream? after using the 3 steps in this starter kit? The purpose of Mattifying Cream is? Will it clog up pores?
    Also, can I use sunblock after using the 3 steps in this starter kit?

    Thank you so much!

    Answer : [Re] Steps

    Hi, thank you for your continuous support! :) We are delighted that you enjoy using our Clear Face Starter Kit. The Mattifying Cream does not clog pores and does not leave a greasy feeling. It can be used after the 3 steps in the starter kit, to mattify the face so that it doesn't look oily. You can also use the Mattifying Cream before applying make-up, as a make-up base.
    Yes, sunblock can be used after the 3 steps in the starter kit for the extra UV protection :)
    Thank you!
    Regards,
    Yvette

    Question : [Re] Steps

    Hi, thank you for your kind explanation. So to clarify, after the 3 steps, apply mattifying cream then sunblock? Is that correct?
    Thank you!

    Answer : [Re] Steps

    Hi, yes that's correct :) Sunblock is always the last step. Hope this helps!
    Thank you!
    Regards,
    Yvette

+View all Notice, FAQ, Q&A >>
Sebamed Baby Protective Facial Cream [Relief irritation/ protective/Moisturizing/Sensitive Skin)
Sebamed Baby Protective Facial Cream [Relief irritation/ protective/Moisturizing/Sensitive Skin)
Item Q&A
  • Question : Inquiry for the item from 242****Jan 11, 2019

    Hi,
    am looking out for face wash and face moisturize for a 11 year old girl, do you have any recommendation?

    Thank you.

    Answer : [Re] Inquiry for the item from 242****

    Hi, as your 11 year old girl is going through puberty, her skin will experience a few changes, such as it being oilier, and a few pimples appearing - which is normal. Therefore we recommend our Liquid Face and Body Wash as the face wash, which is a soap and paraben free cleanser to regulate the sebum production on her skin. As for a moisturiser, we highly recommend our oil free (gel based) Clear Face Care Gel as the face moisturiser. This helps to replenish hydration to the skin without adding more oil to the skin. Hope this helps! Do not hesitate to contact us should you have any queries. Thank you and we look forward to your support! -Yvette

    Question : [Re] Inquiry for the item from 242****

    Thank you very much for your advise!

    Answer : [Re] Inquiry for the item from 242****

    You're most welcome! - Yvette

  • Question : Inquiry for the item from zwa****Feb 11, 2018

    I want to buy this item about 12pcs.
    What is the latest expiry date you have?
    Thanks

    Answer : [Re] Inquiry for the item from zwa****

    Hi, the latest expiry date we have is Aug 2020. Thank you and we look forward to your support! -Yvette

  • Question : [About Item] Related InquiriesDec 04, 2016

    Hi, does this product come in a smaller bottle suitable for travel? Thanks

    Answer : [Re] [About Item] Related Inquiries

    Hi, we regret to inform you that our Baby Protective Facial Cream does not come in a smaller bottle. Thank you for your continuous support.
    Regards,
    Yvette

  • Question : Dry itchy skinFeb 10, 2016

    Hi my child is 7yo can he still use this product? Or issit just for babies? He has itchy and dry skin and his face feels rough. Is this suitable for him?

    Answer : [Re] Dry itchy skin

    Hi, you may use the BB Facial Protective Cream, we have adults using it too and find it good for their intention. Also, we would like to highlight that you should also consider the cleansing product you are using as this is the 1st contact to dry skin. From your description of his condition, it seems like his skin is pretty dry and hence leading to itchness. You may consider a few of our Sebamed Cleansers with moisturizing factors such as Olive Face & body Wash, Shower Oil (50% lipid)and Anti-dry wash emulsion. You may check out www.eltean.com for more information. Pls do let us know if you have further queries. Thank you, Kelly

  • Question : Expiry dateMay 30, 2015

    hi. What's the expiry date pls?

    Answer : [Re] Expiry date

    Hi, pls let us know which item you are enquiring on the expiry date. Thanks, Kelly

Sebamed Shower Oil 200ml [Sensitive Skin|pH 5.5|Vitamin ADE|Natural|Avocado Oil|Dry Skin|Aging Skin|Antioxidant]
Sebamed Shower Oil 200ml [Sensitive Skin|pH 5.5|Vitamin ADE|Natural|Avocado Oil|Dry Skin|Aging Skin|Antioxidant]
Item Q&A
  • Question : Inquiry related delivery from fru****Dec 30, 2018

    Is this stock?? So 4th jan then can order?

    Answer : [Re] Inquiry related delivery from fru****

    Dear customer, yes we have stocks for shower oil. You can order this anytime but due to our yearly stock count, we can only process the orders on 4th Jan :) Thank you for your kind understanding. -Yvette

    Question : [Re] Inquiry related delivery from fru****

    Ok thanks

    Answer : [Re] Inquiry related delivery from fru****

    Ok thanks

    Question : [Re] Inquiry related delivery from fru****

    You're welcome :)
    -Yvette

  • Question : Inquiry for the item from v_b****Apr 29, 2018

    Hi may I know if you’ll have time sale for the shower oil anytime soon?

    Answer : [Re] Inquiry for the item from v_b****

    Hi, you may follow us on Qoo10 or SebamedSingapore on Facebook for updates :) Thank you and we look forward to your support! -Yvette

Sebamed Ph 5.5 Liquid Face n Body Wash Promo Pack (1000+200ml) [Soap Free Sensitive Skin]
Sebamed Ph 5.5 Liquid Face n Body Wash Promo Pack (1000+200ml) [Soap Free Sensitive Skin]
Item Q&A
  • Question : Inquiry for the item from 211****Dec 20, 2018

    Hi seller:
    May I know when is the expiry date for the product?thks

    Answer : [Re] Inquiry for the item from 211****

    Dear Sir/Mdm,

    The expiry date for the Liquid Face and Body Wash (1000ml + 200ml) promo pack is March 2021.

    Thank you!

    Regards,
    Elisha Woon

    Question : [Re] Inquiry for the item from 211****

    thankyou,will order two sets

    Answer : [Re] Inquiry for the item from 211****

    Dear Sir/Mdm,

    Great! Thank you for your support.

    Regards,
    Elisha Woon :)

  • Question : Inquiry related delivery from shi****Dec 13, 2018

  • Question : Inquiry for the item from mul****Nov 17, 2018

    FOC items not in package.

    Answer : [Re] Inquiry for the item from mul****

    Dear Ms Tan,

    Thank you for bringing this to our attention.
    We sincerely apologize for any inconvenience caused regarding the FOC items stated.
    We kindly seek your understanding on this matter.

    Thank you.

    Best regards,
    Elisha Woon

  • Question : Inquiry for the item from mul****Nov 17, 2018

    FOC items not in package.

    Answer : [Re] Inquiry for the item from mul****

    Dear Ms Tan,

    Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused regarding the FOC items stated.
    We kindly seek your understanding on this matter.

    Thank you.

    Best regards,
    Elisha Woon

  • Question : Inquiry from sel****Aug 24, 2018

    Hi seller,
    I hv itchy fungal acne on face n body.
    Is this product suitable for my daily usage?
    Thanks !
    Mady

    Answer : [Re] Inquiry from sel****

    Dear customer, yes our Sebamed Liquid Face and Body Wash is suitable for sensitive, itchy skin and even for acne. The product is soap free and paraben free, with the pH of 5.5 which is the same pH as heathy skin. Our cleanser is gentle on the skin and helps to protect and build your skin's natural protective layer :) You can use our cleanser on a daily basis as well. Hope this helps! Do not hesitate to contact us should you have any queries. Thank you and we look forward to your support! -Yvette

+View all Notice, FAQ, Q&A >>
Sebamed Anti-Dry Hydrating Body Lotion 200ml [moisturizer/atopic eczema/psoriasis/chemotherapy]
Sebamed Anti-Dry Hydrating Body Lotion 200ml [moisturizer/atopic eczema/psoriasis/chemotherapy]
Item Q&A
  • Question : Inquiry for the item from lee****Dec 13, 2018

    Hi, is there a smaller tube like 100 ml that is suitable for use on flight? Also is this suitable as a moisturizer for travel in cold countries? Thank you.

    Answer : [Re] Inquiry for the item from lee****

    Hi, 200ml is the only size for this Anti Dry Lotion. And yes you can use this as a moisturiser for cold countries as the Anti Dry range is more hydrating than our classic range. Hope this helps! Thank you and we look forward to your support! -Yvette

  • Question : Inquiry for the item from sha****Aug 30, 2018

    Hi, whats the expiry for the body lotion? Thanks

    Answer : [Re] Inquiry for the item from sha****

    Hi, currently the expiry date for Anti-Dry Body Lotion 200ml is June 2020. -Yvette

  • Question : Self collectionApr 24, 2017

    Hi seller, will it possible for self pick up? thanks

    Answer : [Re] Self collection

    Hi, unfortunately we do not provide self pick up. However free delivery is provided with $100 spent (in a single checkout). Alternatively, you may find Sebamed full range of products available at Robinsons. Thank you and we look forward to your continuous support!
    Yvette

Sebamed Clear Face Anti-Pimple Gel 10ml pH5.5[Pimples/Oily/impurities Sensitive Skin/acne]
Sebamed Clear Face Anti-Pimple Gel 10ml pH5.5[Pimples/Oily/impurities Sensitive Skin/acne]
Item Q&A
  • Question : Inquiry for the item from Lav****Nov 23, 2018

    1) Hi where in Tanjong Pagar area can I buy this pimple gel ? Need it urgently for my Daughter .
    2) She is 11 Yrs old and started to hv pimple on forehead and nose with some white heads . Is this pimple gel suitable?
    3) if I order your products on Qoo10, how soon is delivery?

    Answer : [Re] Inquiry for the item from Lav****

    Hi, the anti pimple gel will be available at unity and selected Watsons outlets. It's also available at Robinsons :)

    yes this pimple gel will be suitable for your daughter :) we would recommend our clear face anti bacterial cleansing foam for her as well which will help combat the acne and reduce acne causing bacteria.

    Delivery via qoo10 orders will only be processed next week, delivery thereafter it depends on Qxpress delivery schedule. if you need it urgently, we'll suggest you get from our retailers :)

    Question : [Re] Inquiry for the item from Lav****

    What is want is the blue range but Watson Guardian Fairprice finest only have the green/pink range pimple cream. The blue range is more suitable for 11yrs teenager right? Which retail outlet can I get the clear face blue Color range ?

    Answer : [Re] Inquiry for the item from Lav****

    Hi, the clear face range is available at Unity pharmacy and selected watsons outlets. It's also available at Robinsons (JEM, Heeren, Raffles City). In general, the clear face range (blue range) is suitable for anyone with oily or acne prone skin :) Hope this helps! -Yvette

  • Question : $10 off $50 purchaseFeb 15, 2016

    Hi seller

    Is this promotion still valid? This is because the Qoo10 newsletter keep having this in it when now is 15 Feb 2016.

    Answer : [Re] $10 off $50 purchase

    Hi there! That was a newsletter sent on Friday. Our coupon ended on 14 Feb. But we are having promotions on different ranges in the meantime,
    Do check back!

    Cheers
    Evonne

    Hi! I just got to know that the qoo10 team accidentally added this in today's newsletter.
    Very sorry about that! Let us work on the next one. You can follow us to get our next coupon! Thanks!

    Evonne

  • Question : difference between clear gel vs anyi pimple gel.Sep 22, 2015

    Hi, i would like to know what is the difference between the clear gel and the anti pimple gel.

    Answer : [Re] difference between clear gel vs anyi pimple gel.

    Hi, we are not sure the name of your mentioned. You are probably confused on Care Gel (moisturizer) and anti-pimple gel or Anti-pimple coloured cream. For more information, pls explore www.eltean-sg.com. Pls do let us know if you need more information. Thank you. Kelly

  • Question : Expiry dateJun 04, 2015

    Hi Kelly, am thinking how much should I stock up for this pimple cream and the mattifying cream- may I know when is the expiry date and when is your next period of sales?
    Thanks

    Answer : [Re] Expiry date

    Hi, thanks for remembering my name.... :) expiry date - pimple cream 01/18 and Mattifying cream 05/17. Unable to confirm the next promo but we would organise on adhoc basis. We look forward to your continuous support! Kelly

  • Question : AdultDec 11, 2014

    Can this be use on adult as well? And on acne?

    Answer : [Re] Adult

    Hi, yes. Clear Face range is specially formulated for oily and acne prone skin. For details, pls check out www.eltean.com
    Thanks ,Kelly

Sebamed Baby Bubble Bath 1000ml+200ml Promo Pack [Soap Free /Moisturizing/Sensitive Skin]
Sebamed Baby Bubble Bath 1000ml+200ml Promo Pack [Soap Free /Moisturizing/Sensitive Skin]
Item Q&A
  • Question : Inquiry for the item from mil****Nov 11, 2018

    Can i know what is the expiry date?

    Answer : [Re] Inquiry for the item from mil****

    Dear Min,

    The expiry date for our Baby Bubble Bath Promo Pack (1000ml + 200ml) is May 2021.

    Regards,
    Elisha Woon

  • Question : Inquiry for the item from Ver****Aug 28, 2018

  • Question : Inquiry for the item from che****Jun 17, 2017

    May i know the expiry date pls? =)

    Answer : [Re] Inquiry for the item from che****

    Hi, the newest stock expiry date is 2019. Thank you for your continuous support!
    -Yvette

  • Question : Inquiry for the item from riz****Mar 23, 2017

    Hi! Do you have sebamed body liquid cleanser?

    Answer : [Re] Inquiry for the item from riz****

    Hi, baby liquid cleanser is actually the same as baby bubble bath. Baby liquid cleanser is the product name in Malaysia, but in singapore it's named as baby bubble bath. Thanks - Yvette

  • Question : [About Item] Related InquiriesJan 15, 2017

    Hi seller, i will like to enquire for the sebamed bubble bath,
    Can be use before the umbilical cord fall off? It can be use for hair and body right? Tks

    Answer : [Re] [About Item] Related Inquiries

    Hi, yes the baby bubble bath can be used for hair and body as well as on newborns, even before the umbilical cord falls off. Alternatively you can also consider our Baby wash extra soft which is recommended for newborns (age 0-1 year old) as it contains vernix which helps to strengthen the baby's delicate skin (because their skin's acid mantle layer is not fully developed yet). The baby wash extra soft can also be used on newborn's hair and body. Hope this helps!
    Thank you for your continuous support!
    Regards,
    Yvette

    Question : [Re] [About Item] Related Inquiries

    Orr ok tks alot

    Answer : [Re] [About Item] Related Inquiries

    You're most welcome!
    Regards,
    Yvette

+View all Notice, FAQ, Q&A >>
Sebamed Baby Bubble Bath 200ml [Soap Free Sensitive Skin/Paraben-free/eczema/acne/cleanser]
Sebamed Baby Bubble Bath 200ml [Soap Free Sensitive Skin/Paraben-free/eczema/acne/cleanser]
Item Q&A
  • Question : baby bubble bathNov 04, 2018

    hi is the sebamed baby bubble bath very foamy/bubbly kind?

    Answer : [Re] baby bubble bath

    Hi, the baby bubble bath has some foaming and bubbles, not a lot, but enough for cleansing as the formula itself is actually gentle and soap free :) -Yvette

  • Question : Can used for newborn baby?Oct 11, 2015

    The bath can used for newborn baby hair and body?

    Answer : [Re] Can used for newborn baby?

    Hi, yes Baby Bubble Bath is recommended to use for both bath and hair. Dilute BB Bath into your baby tub and cleanse baby gently as well as hair. You may also wish to consider Baby Wash Extra Soft which is a new item, specially formulated for newborn. Pls do not hesitate to let us know should you require more information. Alternatively, you may check out wwww.eltean.com for more product information. We look forward to your support! Thanks, Kelly

Sebamed Baby Wash Extra-soft 200ml [Soap Free Sensitive Skin/Paraben-free/eczema/acne/cleanser]
Sebamed Baby Wash Extra-soft 200ml [Soap Free Sensitive Skin/Paraben-free/eczema/acne/cleanser]
Item Q&A
  • Question : Inquiry for the item from qoq****Nov 01, 2018

    Hi, this baby wash extra soft can use for both hair and body or body only? Also, can use for both newborn and toddler or newborn only? Thanks

    Answer : [Re] Inquiry for the item from qoq****

    Hi, this baby wash extra soft can be used for both newborns and toddlers. On newborns they can use for hair and body, for toddlers as their scalp tends to get a little oilier, our Children Shampoo would cleanse better for the scalp. Hope this helps! Thank you and we look forward to your support! -Yvette

  • Question : Inquiry for the item from aik****Mar 27, 2017

    Hi can i check this is suitable for newborn till how many months?

    Answer : [Re] Inquiry for the item from aik****

    Hi, thank you for your enquiry!
    Yes, Sebamed Baby Wash Extra-soft is specially formulated for New Born!
    Sebamed BB Wash Xsoft - act like the "Vernix" which protects the baby's delicate skin and provides the best protection for your baby!
    There is no restriction as to when you need to stop using the wash as per your preference. We also have Sebamed Baby Bubble Bath which you may like to consider when feel you would like a change. Baby Bubble Bath is a also a no-tear formula and it has a dual usage - for usual regular cleansing as well as bubble bath for fun bath-time.
    Pls do let us know if you have further queries and we look forward to your continuous support!
    Kelly

  • Question : [About Item] Related InquiriesFeb 11, 2017

    Hi seller,
    If sebamed baby wash extra soft add to bath water ,do i still need to rinse with clean water after that?
    Tks

    Answer : [Re] [About Item] Related Inquiries

    Hi, there's no need to rinse with water after washing with baby wash extra soft added to bath water. Thank you!
    Cheers,
    Yvette

    Question : [Re] [About Item] Related Inquiries

    I see, thanks

    Answer : [Re] [About Item] Related Inquiries

    You're welcome!

  • Question : Can wash hair?Aug 26, 2016

    2 in 1?

    Answer : [Re] Can wash hair?

    Yes you can use it to wash the baby's hair as well.
    Cheers,
    Yvette

  • Question : 1000ml with pumpJun 29, 2016

    Hi, do you carry the 1L with pump? What is the difference between the Wash and the Bath? Thank you.

    Answer : [Re] 1000ml with pump

    Hi! We do not have the baby wash in 1litre.
    Our baby bubble bath and baby wash are both pH5.5 recommended for sensitive/dry skin.
    Our wash however, because of the formulation of sugar tenside complex, it has very high skin tolerance and is suitable for newborn. It is also recommended by Doctors for cleansing in cases of atopic eczema.

    The baby bubble bath contains chamomile for soothing of the skin in cases of irritation the baby may be experiencing.

+View all Notice, FAQ, Q&A >>
Sebamed Lip Defense SPF 30 4.8gm (Protection/Sensitive Skin/Non greasy/soothing]
Sebamed Lip Defense SPF 30 4.8gm (Protection/Sensitive Skin/Non greasy/soothing]
Item Q&A
  • Question : Inquiry for the item from jud****Oct 09, 2018

    Hi, what is the expiry date for the lip balm?

    Answer : [Re] Inquiry for the item from jud****

    Hi, the expiry date is March 2021. Thank you and we look forward to your support. -Yvette

  • Question : Expiry dateJan 30, 2016

    Hi what is the expiry date for the lip balm

    Answer : [Re] Expiry date

    Hi, the expiry date currently is 06/2018. We look forward to your continuous support! Thanks kelly

Sebamed Children Shampoo 150ml [shampoo/mild/ protective/Moisturizing/Sensitive Skin)
Sebamed Children Shampoo 150ml [shampoo/mild/ protective/Moisturizing/Sensitive Skin)
Item Q&A
  • Question : Inquiry for the item from for****Sep 19, 2018

    May i know what is the expiry date?

    Answer : [Re] Inquiry for the item from for****

    Dear Ms Lee,
    The expiry date for the product mentioned is Febuary 2021.
    Please do not hesitate to contact us at 62736093 should you have any other enquiries.

    Thank you!

    Regards,
    Elisha Woon

Sebamed Moisturizing Cream 50ml(Bodycare/Lotion/Sensitive Skin/No greasy/soothing/anti-inflammatory/not sticky]
Sebamed Moisturizing Cream 50ml(Bodycare/Lotion/Sensitive Skin/No greasy/soothing/anti-inflammatory/not sticky]
Item Q&A
  • Question : Inquiry for the item from sha****Aug 30, 2018

    Hi, whats the expiry date for this? Thanks

    Answer : [Re] Inquiry for the item from sha****

    Hi, currently the expiry date for Moisturizing Cream 50ml is Apr 2021. -Yvette

  • Question : Moisturizing CreamJan 13, 2016

    Hi,

    I would like to know if the Face Moisturizing Cream is suitable for oily skin types?
    Was thinking of giving this a try. Thanks!

    Answer : [Re] Moisturizing Cream

    Hi, we would suggest you try out Clear Face Care Gel which has abundant of moisturizers but free from oil instead of Sebamed Moisturizing Cream. We look forward to your continuous support! Thanks Kelly

  • Question : Sebamed Anti-Dry Night Intensive Cream 50mlNov 25, 2015

    I've been looking for Sebamed Anti-Dry Night Intensive Cream 50ml everywhere but can't seems to find it.
    Do u carry this item?
    Is not even in Watsons and guardian.
    Thanks!

    Answer : [Re] Sebamed Anti-Dry Night Intensive Cream 50ml

    Hi, thank you for your support in Sebamed! You may check out Robinsons, JL, OG and Unity healthcare outlets and independent pharmacies. Anti-dry range is available at selected Watsons outlets such as Watsons Ngee Ann City. Pls do let us know if you need more information. Thanks Kelly

  • Question : Authentic?Dec 20, 2014

    Hi Seller,

    Is all the Sebamed products you are selling authentic? Would love to purchase in bulk but scared to buy. Pls advised.

    Thank you!

    Answer : [Re] Authentic?

    Hi, we are the authorized agent of Sebamed in Singapore as indicated on all the product pages. Hope this clarify your doubt.
    Thanks,Kelly

Sebamed Olive Face and Body Wash 200ml [Sensitive Skin|pH 5.5|Vitamin E|Natural]
Sebamed Olive Face and Body Wash 200ml [Sensitive Skin|pH 5.5|Vitamin E|Natural]
Item Q&A
  • Question : Inquiry for the item from Hea****Aug 25, 2018

    Hi, any 1000 ml version available for sale?
    Any free gifts with purchase for this?

    Answer : [Re] Inquiry for the item from Hea****

    Hi, we regret to inform that for the Olive Face and Body Wash, 200ml is the only pack size. For this month, we provide x1 free sebamed miniature on min $20 spent on sebamed products, and x3 free miniatures on min$30 spent. Thank you and we look forward to your support! :) -Yvette

Sebamed Clear Face Anti-bacterial Cleansing Foam 150ml pH5.5[Cleansers/Oily/impurities/acne]
Sebamed Clear Face Anti-bacterial Cleansing Foam 150ml pH5.5[Cleansers/Oily/impurities/acne]
Item Q&A
  • Question : Inquiry related delivery from den****Aug 23, 2018

    Hi seller can you please ship out my order asap thank you

    Answer : [Re] Inquiry related delivery from den****

    Hi, noted on your request, your order have already been arranged for Qxpress's pick up. However, delivery date is based on Qxpress's delivery schedule. Thank you and we look forward to your continuous support! . -Yvette

  • Question : Inquiry for the item from sha****Jun 22, 2018

    Hi can i know the expiry date for clear face antibacterial cleansing foam , deep cleasing facial toner and anti pimple gel and also care gel

    Answer : [Re] Inquiry for the item from sha****

    Hi, expiry date as follows:
    CF Antibacterial cleansing foam: Jan 2021
    CF Deep Cleansing Facial Toner: Nov 2020
    CF Anti Pimple Gel: Oct 2020
    CF Care Gel: Feb 2019
    Thank you.
    -Yvette

  • Question : Inquiry for the item from chy****Feb 05, 2018

    This item have parafen?

    Answer : [Re] Inquiry for the item from chy****

    Hi, all sebamed products do not have parabens. It's also soap and alkali free, with the pH of 5.5 (exact pH as the skin). Our products are also dermatologically & clinically tested, as well as hypoallergenic, so it's suitable for sensitive skin too. Do not hesitate to contact us should you have any queries. Thank you and we look forward to your support! -Yvette

    Question : [Re] Inquiry for the item from chy****

    Any promo too?

    Answer : [Re] Inquiry for the item from chy****

    Currently there is a 20% discount. :)

    Question : [Re] Inquiry for the item from chy****

    Already discounted?

    Answer : [Re] Inquiry for the item from chy****

    Yes :)

    Question : [Re] Inquiry for the item from chy****

    Whats expiry? Have later stocks?

    Answer : [Re] Inquiry for the item from chy****

    July 2020 expiry date is the latest stock.

    Question : [Re] Inquiry for the item from chy****

    Btw, yr listing also not that clear too.. pls state clearly its for oily skin. ;(

    Answer : [Re] Inquiry for the item from chy****

    Thank you for the feedback, we will improve on the listing soon :) -Yvette

    Question : [Re] Inquiry for the item from chy****

    Combination skin can use? Or dry skin can use too? Buy wrongly liao ;(

    Answer : [Re] Inquiry for the item from chy****

    If you're looking for a foam cleanser, this is the only one we have on the list :) can be used on combination and oily skin.

    Question : [Re] Inquiry for the item from chy****

    This cleanser that i order can b used on normal skin too? Dry skin?

    Answer : [Re] Inquiry for the item from chy****

    The anti bacterial cleansing foam is recommend for oily or combination skin :)

  • Question : Inquiry for the item from chy****Feb 13, 2018

    Just opened package. Missing item. Ordered 7 cleanser only 6 here.

    Answer : [Re] Inquiry for the item from chy****

    Thanks for the update

  • Question : Inquiry for the item from chy****Feb 13, 2018

    By the way, are these cleansers for oily skin? Mine more to dryer skin.

    Answer : [Re] Inquiry for the item from chy****

    Hi, this anti bacterial cleansing foam is meant for oily to pimple prone skin. If you are looking for a cleanser for dryer skin, you may try our Facial Cleanser (normal to dry skin). https://www.qoo10.sg/item/SEBAMED-SEBAMED-FACIAL-CLEANSER-NORMAL-TO-DRY-SKIN-150ML-SOAP-FREE-SENSITIVE/434655868?sid=140955
    This item is paraben and soap free as well.
    Thank you and we look forward to your support!
    -Yvette

    Question : [Re] Inquiry for the item from chy****

    The page cannot b opened. Can exchange some to those? Think buy wrongly. But i want those foam like this though..

    Answer : [Re] Inquiry for the item from chy****

    If you're looking for a foam cleanser, then the clear face anti bacterial cleansing foam is the only one on the list :)

+View all Notice, FAQ, Q&A >>
Sebamed Children Shampoo 250ml [shampoo/mild/ protective/Moisturizing/Sensitive Skin)
Sebamed Children Shampoo 250ml [shampoo/mild/ protective/Moisturizing/Sensitive Skin)
Item Q&A
  • Question : no rinse required shampoo??Aug 17, 2018

    Hello,
    please advise if this is a no rinse required shampoo.

    thank you.

    Answer : [Re] no rinse required shampoo??

    Hi, sebamed children shampoo needs to be rinsed :) It's a gentle and soap free formula so it has less bubbles but cleanses effectively. It also has a pH of 5.5 which is the same pH as healthy skin. Do not hesitate to contact us should you have any queries. Thank you and we look forward to your support! -Yvette

  • Question : Inquiry for the item from for****Apr 30, 2017

    May i know the expiry date for the shampoo? Tks

    Answer : [Re] Inquiry for the item from for****

    Hi Lee,
    Our current expiry date for Children shampoo 150ml / 250ml is 06/2019 and 07/2019 respectively. We look forward to your continuous support. Thanks, Kelly

  • Question : Which ones to buySep 01, 2015

    Hi, I have a 7 year old who has been using California Baby products since birth. I would like to change his shampoo and body wash to that of Sebamed. Please advice which ones to order. Thanks

    Answer : [Re] Which ones to buy

    Hi, thank you for your interest in Sebamed Baby. Sebamed products are specially formulated to protect and stregthen our skin protective layer naturally, as well as with mild and gentle cleansing agents. In the Sebamed Baby range, we have Baby Bubble Bath, Baby extra-soft wash - both of which you may consider to use as cleansing / bathing. Children Shampoo, Baby Lotion, and Facial Protective cream which could be used as facial moisturizer, as well as baby lip balm. Sun protection lotion and cream are now available too. For more information, pls check out www.eltean.com. Pls do not hesitate to let us know if you need more information. Thanks Kelly

Sebamed Anti-Dry Derma Soft Wash Emulsion 200ml [moisturizing/atopic eczema/psoriasis/chemotherapy]
Sebamed Anti-Dry Derma Soft Wash Emulsion 200ml [moisturizing/atopic eczema/psoriasis/chemotherapy]
Item Q&A
  • Question : Extreme Dry seriesJun 30, 2018

    Hi, will you be listing Extreme Dry Skin Repair Lotion with 10% Urea here some day?

    Answer : [Re] Extreme Dry series

    Hi, we cannot guarantee that we will list in Extreme Dry Skin Repair Lotion 10% Urea on qoo10. However, you may purchase it from our retailers at Nishino Pharmacy or Welcia Pharmacy (Bugis outlet only). Thank you and we look forward to your support! -Yvette

    Question : [Re] Extreme Dry series

    Hi, thank you, Yvette~ i was wondering where else, other than NSC, to get them.. will look for the stores when i happen to go bugis. Thank u =)

    Answer : [Re] Extreme Dry series

    No problem :) Thank you for supporting sebamed! -Yvette

Sebamed Facial Cleanser Oily/Combination skin 150ml [Soap Free Sensitive Skin/Paraben-free]
Sebamed Facial Cleanser Oily/Combination skin 150ml [Soap Free Sensitive Skin/Paraben-free]
Item Q&A
  • Question : Inquiry for the item from nur****Jun 20, 2018

  • Question : Product enquirySep 06, 2017

    Hi, what is the difference between this facial cleanser for oily/combination skin and the clear face range? I have oily/combination skin and am prone to clogged pores.

    Answer : [Re] Product enquiry

    Hi, the Facial cleanser for oil/combincation skin and the Clear Face anti bacteria cleansing foam are both suitable for oily skin. Facial Cleanser is gel based, whereas the anti bacteria cleansing foam is foam based. It depends on the customer's preference. :) Hope this helps! Do not hesitate to contact us should you have further queries. Thank you and we look forward to your support!
    - Yvette

    Question : [Re] Product enquiry

    Thanks for the reply. I've made my order. Looking forward to receiving the items :)

    Answer : [Re] Product enquiry

    Thank you for supporting Sebamed! :)
    - Yvette

  • Question : Request for the available latest manufactured dateDec 10, 2015

    Hello,

    This is my 1st time order and just now I've placed the order no: from 158753955 to 158753962.
    Let me request the available "latest manufactured date" for all items please.

    Thank you!

    Answer : [Re] Request for the available latest manufactured date

    hi noted. thanks kelly

Sebamed Dry Skin Relief Shampoo Urea 5% 200ml [eczema/dry/itchy/redness/sensitive]
Sebamed Dry Skin Relief Shampoo Urea 5% 200ml [eczema/dry/itchy/redness/sensitive]
Item Q&A
  • Question : Inquiry for the item from eun****Jun 03, 2018

    Hi seller,

    Any facial and shower containing urea? Thanks.

    Answer : [Re] Inquiry for the item from eun****

    Hi, on Qoo10 currently we only carry Urea shampoo. For Sebamed Urea Lotion / Urea Hand Cream / Urea Foot Cream, you may check it out at our retailer: Bugis Welcia pharmacy, inside BHG. :) Thank you. -Yvette

  • Question : Inquiry related delivery from zam****Nov 01, 2017

    Do you have soap with urea? Can deliver to Philippines? How much?

    Answer : [Re] Inquiry related delivery from zam****

    Hi, thank you for your interest in sebamed. We regret to inform you that we do not ship overseas. Regards, Yvette

Sebamed 24hr care deodorant roll-on lime 50ml [Sensitive Skin|pH 5.5|alcohol-free|dermatologically tested|does not clog pores|underarm|sports]
Sebamed 24hr care deodorant roll-on lime 50ml [Sensitive Skin|pH 5.5|alcohol-free|dermatologically tested|does not clog pores|underarm|sports]
Item Q&A
  • Question : Inquiry related delivery from siy****Mar 24, 2018

    If we purchase more than 1 bottle, e.g. 2 bottles, is the shipment fee also at $4?

    Answer : [Re] Inquiry related delivery from siy****

    Yes that's right. Free shipping is available with a minimum purchase of $100. :) Regards, Yvette

  • Question : Inquiry for the item from siy****Mar 24, 2018

    Hi, can I know the expiry date of the deodorant pls. Tks

    Answer : [Re] Inquiry for the item from siy****

    Hi, the expiry date for the Deodorant Roll On Lime 50ml is Aug 2020. Thank you, -Yvette

Sebamed Feminine Intimate Wash 200ml pH3.8 (Soap Free Sensitive Skin/Paraben-free/Hygiene/Cleanser/soap free]
Sebamed Feminine Intimate Wash 200ml pH3.8 (Soap Free Sensitive Skin/Paraben-free/Hygiene/Cleanser/soap free]
Item Q&A
  • Question : Inquiry for the item from jan****Dec 22, 2017

    Hi what is the expiry date? Tks

    Answer : [Re] Inquiry for the item from jan****

    Hi, our feminine wash expirary is in year 2020. Thank you and we look forward to your support! -Yvette

  • Question : About ItemsSep 28, 2017

  • Question : Inquiry for the item from sar****May 06, 2017

    Hi seller,

    May i know where can i find the travel size 200ml for this feminine wash? Thank you.

    Answer : [Re] Inquiry for the item from sar****

    Good Morning!
    Thank you for your interest in Sebamed. Fyi, 200ml is not travel pack. It is normal pack size. Sebamed Feminint Intimate Wash 200ml is available in Unity Healthcare Pharmacy, Robinsons, OG, selected Watsons and hospital retail phamarcies and ecomm at Q10. We look forward to your continuous support! Thanks, Kelly

    Question : [Re] Inquiry for the item from sar****

    Oh, sorry. I meant the travel size of 50ml. Where can i find it?

    Answer : [Re] Inquiry for the item from sar****

    Hi, we regret to inform you that Sebamed Feminine Wash 50ml is currently out of stock. Thank you and we look forward to your continuous support!
    -Yvette

  • Question : Do you have retail store in Singapore that sell Sebamed Feminine Intimate Wash 200ml pH3.8?Nov 13, 2016

    Do you have retail store in Singapore that sell Sebamed Feminine Intimate Wash 200ml pH3.8?

    Answer : [Re] Do you have retail store in Singapore that sell Sebamed Feminine Intimate Wash 200ml pH3.8?

    Hi, yes we do. You can purchase our Feminine Intimate Wash 200ml at Unity, Watsons and Robinsons :) Thank you for your continuous support!
    Regards,
    Yvette

  • Question : Sebamed feminine wash in travel sizeJul 04, 2016

    Hi do u have it in travel size pack?

    Answer : [Re] Sebamed feminine wash in travel size

    Hi, thank you for your enquiry. We are pleased to inform you that Sebamed Feminine Wash pH3.8 travel pack 50ml will be available at Unity Healthcare in Oct 2016. Pls check it out then. Thanks and wishing you a great day ahead!
    Kelly

+View all Notice, FAQ, Q&A >>
Sebamed Anti-Hair Loss Shampoo 200ml pH5.5[Hair-Loss/prevent hair-loss)
Sebamed Anti-Hair Loss Shampoo 200ml pH5.5[Hair-Loss/prevent hair-loss)
Item Q&A
  • Question : Inquiry for the item from shr****Nov 05, 2017

    Hi, is the anti hair loss shampoo available in Watson or pharmacy too? Which outlet carries this? Thanks.

    Answer : [Re] Inquiry for the item from shr****

    Hi, yes it is availbale at selected watsons outlets. You may give watsons a call to ensure stock availability. Thanks and we look forward to your support. - Yvette

  • Question : Inquiry for the item from exq****Sep 11, 2017

    Hi, is this the same formula as Sebamed's scalp activating shampoo (available in HK market)?

    Answer : [Re] Inquiry for the item from exq****

    Hi, yes it is the same formula, just renamed differently for Singapore market. Hope this helps!
    Thank you and we look forward to your support!
    -Yvette

  • Question : >200mlJun 11, 2017

    where can i find a larger sized bottle for this anti hairfall shampoo?

    Answer : [Re] >200ml

    Hi, we regret to inform you that the largest size for Ant-hairfall shampoo is 200ml.
    Thank you for your continuous support!
    Regards,
    Yvette

  • Question : Extreme Dry Skin Relief ShampooFeb 07, 2017

    Hi, will you be selling Extreme Dry Skin Relief Shampoo online?

    Answer : [Re] Extreme Dry Skin Relief Shampoo

    Hi, we won't be selling Extreme Dry Skin Relief Shampoo online, but it is available at selected watsons and guardian outlets, as well as at Nishino Pharmacies (Shaw House, Liang Court & Takashimaya). Do give Nishino Pharmacies a call before going down to purchase to ensure that the outlet has it in stock. Thank you for your continuous support!
    Regards,
    Yvette

  • Question : is there a larger bottle than 200ml?Sep 08, 2015

    Please advise if it's available and the price you're charging...

    Answer : [Re] is there a larger bottle than 200ml?

    Hi, Anti-Hair Loss Shampoo - only 1 pack size 200ml is available. Pls check out Sebamed Official e-store @ Qoo10 for the respective prices, Thank you , Kelly

Sebamed Anti-Dry Night Intensive Cream 50ml [moisturizer/atopic eczema/psoriasis/chemotherapy/diabetes/pH 5.5]
Sebamed Anti-Dry Night Intensive Cream 50ml [moisturizer/atopic eczema/psoriasis/chemotherapy/diabetes/pH 5.5]
Item Q&A
Sebamed Clear Face Coloured Anti-pimple Cream 10ml pH5.5[Pimples/Oily/impurities Sensitive Skin/No Preservatives/eczema/acne/reduces oil/No Oils/No emulsifiers)
Sebamed Clear Face Coloured Anti-pimple Cream 10ml pH5.5[Pimples/Oily/impurities Sensitive Skin/No Preservatives/eczema/acne/reduces oil/No Oils/No emulsifiers)
Item Q&A
  • Question : Inquiry for the item from kat****Oct 11, 2017

    Hi, my gal is 11 years old.. Recently she have acne on her forehead.. Is not pimple type but acne which pop out with some white head on top.. May I know if the tea tree and ache cream can use?
    Thanks

    Answer : [Re] Inquiry for the item from kat****

    Hi, I'm not sure about tea tree, but in your case, at 11 years old, your girl is entering the puberty stage. If there's some white head on the skin, it could mean that the skin is starting to get oily, or she keeps touching her face with dirty hands. We would recommend our anti-bacterial cleansing foam to help gently cleanse the face. After washing, follow up with a pimple cream to treat the white heads. :) Hope this helps! Do not hesitate to contact us should you have any queries. Thank you and we look forward to your support!
    -Yvette

    Question : [Re] Inquiry for the item from kat****

    OK.. May I have the link to buy?

    Answer : [Re] Inquiry for the item from kat****

    Here's the link to the anti-bacterial cleansing foam: http://list.qoo10.sg/item/SEBAMED-SEBAMED-CLEAR-FACE-ANTI-BACTERIAL-CLEANSING-FOAM-150ML-PH5-5/420452974?sid=16984

    Thanks,
    Yvette

  • Question : thisNov 12, 2016

    hi seller
    what is the difference between this cream and the other version of the pimple cream you have which is colourless? What is the difference in terms of the function between the skin-coloured one and the colourless one?

    I tried the skin-coloured version but it didnt work for me... so im am wondering about this. Thanks!!!

    Answer : [Re] this

    Hi, the difference between the pimple cream and the Pimple Gel is mainly the colour :) While the Pimple Cream treats the acne and provides coverage, the Pimple Gel is colourless and has a cooling effect to treat the acne and inflammation.

    The Pimple Gel (colourless) does not damage, irritate or peel off skin, plus the gel formulation allows it to be rapidly absorbed by the skin.
    Thank you for your continuous support! :)
    Regards,
    Yvette

    Question : [Re] this

    Hi seller

    Thanks for your answer.

    Can i ask the difference between the cleanser bar and antibacterial cleansing foam?
    I switched from the foam to bar and i think my skin worsened (many more pimples, though not immediately after starting the usage of bar)). Is it due to the bar? Should i go back to the foam? What is the main difference in these 2 products?

    Answer : [Re] this

    Hi,
    the main difference between the 2 products is that the Antibacterial Cleansing Foam contains the additional ingredient Montaline C40. This ingredient (derived from coconut extract) has antibacterial properties which kills acne causing bacteria without drying or damaging the skin.

    The Antibacterial Cleansing Foam is recommended for acne-prone skin with many inflamed pimples, whereas the Cleansing Bar is slightly milder and suitable for skin with milder forms of acne (such as blackheads and whiteheads with few inflamed pimples).

    I recommend you to go back to the foam for more effective deep pore cleansing. For more effective use, here's a tip: leave the foam on the face for about 2-5 minutes to allow the cleanser to kill the acne causing bacteria, before washing it off. It has been dermatologically tested and proven to reduce acne causing bacteria from 100,000 to 0 in just 5 minutes.

    Hope this helps!
    Thank you for your continuous support!
    Regards,
    Yvette

  • Question : AlternativesJun 18, 2016

    The shipping is really expensive for such a small item :( any cheaper alternative like singpost or free store pickup possible?

    Answer : [Re] Alternatives

    Hi, unfortunately our condition for free shipping has already lowered to $60. You can purchase this at unity outlets for single items and also accumulate link points should you have Ntuc card

  • Question : I have sensitive skin and ecamzSep 30, 2015

    I always got pimple and acne at my chin how can I can pls help me,I use to use evesoft products

    Answer : [Re] I have sensitive skin and ecamz

    Hi, thank you for your interest in Sebamed! You may check out Sebamed Clear Face range which is specially formulated for pimple-prone face. For more product information, www.eltean.com. We look forward to your support! Thank you, Kelly

  • Question : ShadeMay 29, 2015

    Hi Kelly, may I know what is the color tone of this pimple cream? Is it very dark or towards orange color? I belong to medium fair-so am not sure if the color would turn out far off from my original shade.

    Thank you

    Answer : [Re] Shade

    hi, we hv only 1 tone skin colour light brown. Regret cant specified the tone as requested. Looking forward to your support! Kelly

Sebamed Clear Face Deep Cleansing Facial Toner 150ml pH5.5[Oily/impurities  Sensitive Skin/eczema/acne/Deep Pores cleansing /reduces oil)
Sebamed Clear Face Deep Cleansing Facial Toner 150ml pH5.5[Oily/impurities Sensitive Skin/eczema/acne/Deep Pores cleansing /reduces oil)
Item Q&A
  • Question : Inquiry for the item from sha****Aug 24, 2017

    Please to highlight for the deep cleaning facial toner 150ml, Guardian now selling at promo sgd8.40

    Answer : [Re] Inquiry for the item from sha****

    Hi, noted and thank you for your continuous support! Pls also check out Qoo10 for their special offers.
    Regards,
    Yvette

  • Question : Inquiry for the item from shu****Jul 26, 2017

    hi. can i apply toner on my face without a cotton pad? apply without cotton pad wil cause acne?

    thank u in advance for answering my question ♡

    Answer : [Re] Inquiry for the item from shu****

    Hi, it all depends on your personal preference if you want to use a cotton pad to apply your toner, or to use your hands.

    Using cotton pad will not cause acne, but we would recommend that you use good quality ones so that it will not be too rough on the skin.

    Hope this helps! :)
    Thank you and we look forward to your support!
    Regards,
    Yvette

  • Question : About itemFeb 10, 2016

    Hi seller. I have oily & acne skin. Does this suit it? Do I need to rinse after applying?

    Answer : [Re] About item

    Hi, yes the Sebamed Clear Face range is specially formulated for oily and pimple-prone skin. Suggested Application: Leave the foam on your face for 5 mins (if possible) for the active ingredient to act on the bacteria and rinse off. Pls do also consider the range of products to enjoy best result - CF Cleansing Bar for cleanisng, Care Gel for moisturizing (a moisturiser without oil), Deep Cleansing Toner for deeper cleasing and estringent effect, as well as the anti-pimple gel or cream for treatment on the pimple/acne. Pls do let us know if you have further queries. Thank you, Kelly

  • Question : expiry date of current batchJul 23, 2015

    hi, may I know the expiry date of this current batch of toners?

    Answer : [Re] expiry date of current batch

    Hi, if you are referring to CF Deep Cleansing Toner, the expiry date of the current stock is Jan 2018. We look forward to your continuous support. Thanks Kelly

  • Question : Blossom DeodorantMay 02, 2015

    Hi, any chance you will bring in the deodorant in blossom? I don't think it is available in Singapore. Let me know, thank you!

    Answer : [Re] Blossom Deodorant

    hi, regret deodorant blossom is not available in singapore but we do have active n lime. Pls chk out Robinsons, OG, John Little n selected Unity healthcare outlets. Thanks n looking forward to yr continuous support! kelly

+View all Notice, FAQ, Q&A >>