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Q & A Lists
Item Question & Answer
【Secret Key HQ Direct Operation】 Tatto eyebrow tint pack 8g 4 colors / Super Long Lasting!
【Secret Key HQ Direct Operation】 Tatto eyebrow tint pack 8g 4 colors / Super Long Lasting!
Item Q&A
  • Question : yumikoJul 09, 2018

    hi when I sleep or shower need to remove anot

    Answer : [Re] yumiko

    Please refer this :)

    *How to use


    01) Right after washing your face,
    apply this product in shape that you would like.

    *Tip_If it is hard to make the shape of eyebrows,
    fill inside of drawing guide.


    02) Let it dry for at least 2 hours.

    03) After it is dried take it off from outer side.

    04) Clean and naturally completed

    Question : [Re] yumiko

    I know I mean when sleep need to remove a not

    Answer : [Re] yumiko

    you don't need to remove :)

    Question : [Re] yumiko

    then can stay how many day

    Answer : [Re] yumiko

    when u will sent out

    Question : [Re] yumiko

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    We’d like to appreciate your purchase.
    Your parcel was sent out in July 10, can be checked a number to track them in 1~2 days later, it takes about 3~5 days to be delivered in business day.
    Thank you for waiting :)

    Have a nice day!

    Secret key

    Answer : [Re] yumiko

    ok thank

    Question : [Re] yumiko

    :)

    Answer : [Re] yumiko

    I get it aready so fast

    Question : [Re] yumiko

    Thank you :)
    If the product is good, please re-order again in 'Secret key'!

    Answer : [Re] yumiko

    the tattoo can stay how long

    Question : [Re] yumiko

    I never put more then two hours I only put 30minute

    Answer : [Re] yumiko

    This

    Question : [Re] yumiko

    Let it dry for at least 2 hours :)

    Answer : [Re] yumiko

    why may 2hours I put 30minute very dark aready

    Question : [Re] yumiko

    Depending on the amount and time of use, it may vary from person to person :)

    Answer : [Re] yumiko

    If I put one night

    Question : [Re] yumiko

    I just dyed my hair to red the colour no red I want my eyebrown same as my hair

    Answer : [Re] yumiko

    There is no tattoo eyebrow color of red.

    Question : [Re] yumiko

    red how which colour is mix if red

  • Question : Item still not shipped?Jun 08, 2018

    Hi, I have made my order on 5th June but the status is still "Shipping Requested". Would you kindly check on my order as I would be travelling overseas from 18 June and would like to receive this before my trip. Thank you.

    Answer : [Re] Item still not shipped?

    Dear customer.

    Hello, We are Secret Key (Hq office) based in Korea,south

    Your tracking number is SGP133899270 from Qxpress.

    Thank you :)

    Have a nice day!

    Secret key

  • Question : Inquiry related cancel and refund from pin****Apr 30, 2018

    Hi I ordered the eyebrow tattoo n lip tint but received completely different items! How do I return n do the exchange?? I am quite disappointed with the item mix up hope I dun have to go through the hassle of posting the items back...

    Answer : [Re] Inquiry related cancel and refund from pin****

    Dear, Customer
    Hello, We are Secret Key (Hq office) based in Korea,south.

    We are so sorry your inconvenience.
    The shipment was delivered incorrectly.

    Could i send them again? If you would like to have a refund for it, i will do that for you.
    Please give your answer.

    Thank you and have a nice day!
    Secret key

    Question : [Re] Inquiry related cancel and refund from pin****

    How do I return the items? It's a hassle having to ship back the items...

    Answer : [Re] Inquiry related cancel and refund from pin****

    Dear Customer,

    Hello, We are Secret Key (Hq office) based in Korea,south.

    We are so sorry your inconvenience.

    Your missing parcel will send out in May 4.
    It takes about 5~7 days to be delivered in business day.

    Please try the product which you have already received.
    and If the product is good, please re-order again in 'Secret key'!

    If you have any questions, please feel free to ask, and let us know,
    We will help you kindly.^^ 

    Thanks :)

    Regards,
    Secretkey

    Question : [Re] Inquiry related cancel and refund from pin****

    Does that mean I do not have to return the wrong items?

    Answer : [Re] Inquiry related cancel and refund from pin****

    you do not have to return the wrong items :)

    Question : [Re] Inquiry related cancel and refund from pin****

    Oh.. Thk u so much. Will surely reorder if the items are good. Thks.

    Answer : [Re] Inquiry related cancel and refund from pin****

    Oh.. Thk u so much. Will surely reorder if the items are good. Thks.

    Question : [Re] Inquiry related cancel and refund from pin****

    Thank you and have a nice day :)

  • Question : Inquiry for the item from pin****Apr 25, 2018

    Hello, what color do you recommend for black hair? Also, just to confirm, the color from latte to espresso is left to right?

    Thanks

    Answer : [Re] Inquiry for the item from pin****

    We recommend the Choco Frappuccino color for black hair :)
    Please refer the detail color on the page.

  • Question : Inquiry for the item from cjy****Apr 19, 2018

    Hi, my hair Color is more towards dark brown, may I know which Color should I buy? Thanks

    Answer : [Re] Inquiry for the item from cjy****

    I recommend you Choco Frappuccino color :)

+View all Notice, FAQ, Q&A >>
【Secret Key HQ】★SNOW WHITE TONE-UP 30% OFF★Cream/Milky pack/Lotion/Spot gel/Essence/Booster
【Secret Key HQ】★SNOW WHITE TONE-UP 30% OFF★Cream/Milky pack/Lotion/Spot gel/Essence/Booster
Item Q&A
  • Question : Inquiry for the item from geo****Jul 17, 2018

  • Question : Inquiry for the item from geo****Jul 17, 2018

  • Question : Inquiry for the item from goh****Jun 06, 2018

  • Question : Inquiry for the item from Hel****May 03, 2018

    Dear Seller

    For snow white milky lotion. Is it temporary whitening or permanently? Thanks!

    Answer : [Re] Inquiry for the item from Hel****

    If you use it steadily, you can see whitening effect :)

  • Question : Snow White Cream and Tone up creamMar 26, 2018

    Dear Seller,

    What is the difference between snow white cream and tone up cream ? The function of both products looks the
    same. What is the steps in using these two products? Thank you.

    Answer : [Re] Snow White Cream and Tone up cream

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south

    Thank you so much for your interests in our products.

    ★Snow white Tone-up Cream -> Color corrects skin condition and brightening skin.
    - Mint : Oil control cream/controlling excessive sebum/correcting the blushed skin evenly
    - Pink : Moisture cream/moisturizing and vitalizing the skin/correcting dull and dark into bright skin

    ★Snow white Cream-> whitening functional all-in-one base cream/makeup base+moisturizing+whitening/from deep into skin, it recovers skin natural raddiance and brighteness!

    Please refer this information.

    If you have any questions, please feel free to ask, and let us know,
    We will help you kindly.^^ 

    Thanks :)

    Secretkey

+View all Notice, FAQ, Q&A >>
【Secret Key HQ Direct Operation】Skin Refreshing Nature Toner★1+1★Witch-hazel/Milk/Teatree/Rose/Aloe
【Secret Key HQ Direct Operation】Skin Refreshing Nature Toner★1+1★Witch-hazel/Milk/Teatree/Rose/Aloe
Item Q&A
  • Question : Hyaluron soft micro-peel toner 500ml.Jul 18, 2018

    Hello, please advise what is the expiry of the hyaluron soft micro-peel toner 500ml?

    Answer : [Re] Hyaluron soft micro-peel toner 500ml.

    2018-06-29

    It is a latest restocked date of product, and there is difference a day or two from manufactured date.
    A use-by date is 2years from MFG.

    Thank you and have a nice day!
    Secret key

  • Question : Order No : 262086826Jun 25, 2018

    Please refer to the above order.

    As per your message, the stock for Mu-coating LPP hair treatment is currently out of stock and will only be available on 9th July 18

    Kindly do not cancel the order and to deliver the stock on 9th July.

    Thank you.

    Answer : [Re] Order No : 262086826

    Thank you for long waiting :)
    once the stock is ready, i will inform you again!
    Hava a good day!

  • Question : 상품 관련 cih****님의 문의입니다.Jun 25, 2018

    When are you guys restocking aloe and rose?

    Answer : [Re] 상품 관련 cih****님의 문의입니다.

    Hi:) 
    We are so sorry for the inconvenience caused by the out of stock.

    aloe and rose will be restock in July.
    We will do our best to quick restock. 

    Thanks:)

  • Question : Inquiry for the item from vss****Jun 22, 2018

    Hi, how many ml per bottle?

    Answer : [Re] Inquiry for the item from vss****

    hi, the toner is 248ml :)

  • Question : Inquiry from the****Jun 19, 2018

    Hello when are you going to restock the Aloe moisture toner?

    Answer : [Re] Inquiry from the****

    Hi:) 
    We are so sorry for the inconvenience caused by the out of stock.

    Aloe toner will be restock in July.
    We will do our best to quick restock. 

    Thanks:)

+View all Notice, FAQ, Q&A >>
【Secret Key HQ Direct Operation】 Mayu Healing Facial Cream 50g/Rich nutrition goes into deep skin
【Secret Key HQ Direct Operation】 Mayu Healing Facial Cream 50g/Rich nutrition goes into deep skin
Item Q&A
  • Question : Inquiry for the item from sha****Jul 17, 2018

    Please have promotion. Lol

    Answer : [Re] Inquiry for the item from sha****

    Hi,


    We are not plan on promo coming, but we will try our best plan on promo soon. Please give us expectation. Thanks :)

    Question : [Re] Inquiry for the item from sha****

    Hi seller. I repeated order many time during $9.90 promo. Hopefully you can offer me this price again. As I would like to order 30 bottles now as gift away.

    Answer : [Re] Inquiry for the item from sha****

    Thank you and have a wonderful day

    Question : [Re] Inquiry for the item from sha****

    we will try our best plan on promo soon :))

  • Question : Inquiry related delivery from shi****Jun 26, 2018

    Hi seller, please assist to send order asap as i will be travelling next Weds and needs the cream. Thanks in advance.

    Answer : [Re] Inquiry related delivery from shi****

    Dear customer.

    Hello, We are Secret Key (Hq office) based in Korea,south

    Your parcel was sent out in June 25.
    Your tracking number is SGP134463011 from Qxpress.

    Thank you :)

    Have a nice day!

    Secret key

    Question : [Re] Inquiry related delivery from shi****

    Hi seller, thank you for expediting my request. I have received my orders as well as attached MaYu but i m unable to update my status. Please assist to change the status to Delivered so i can confirm receipt. Thank you! ^^

    Answer : [Re] Inquiry related delivery from shi****

    Dear, Customer
    Hello, We are Secret Key (Hq office) based in Korea,south.

    Thank you confirm the receipt of the delivery completed items.
    If you have received the product, Please click the 'Receive' button.

    Thank you for your purchase.

    If you have any further inquiries, please feel free to contact us.

    Thank you and have a nice day!
    Secret key

  • Question : Inquiry for the item from sha****Jun 21, 2018

    Hi seller. May I know the expiry date please? Thank you

    Answer : [Re] Inquiry for the item from sha****

    2018-04-05 / 2018-06-15

    It is a latest restocked date of product, and there is difference a day or two from manufactured date.
    A use-by date is 2years from MFG.

    Thanks.

    Question : [Re] Inquiry for the item from sha****

    Thank you seller.

    Answer : [Re] Inquiry for the item from sha****

    Have a nice day :)

  • Question : Inquiry for the item from pet****Apr 29, 2018

    Can you provide the ingredient list for the mayu face cream in English?

    Answer : [Re] Inquiry for the item from pet****

    HI :)
    Thank you so much for your interests in our products.

    Please refer this!

    Water,Butyrospermum Parkii (Shea) Butter,Glycerin,Caprylic/Capric Triglyceride,Horse Fat,Dipropylene Glycol,Niacinamide,
    Cetearyl Alcohol,Cyclopentasil, oxane,C14-22 Alcohols,Butylene Glycol,Citrus Grandis (Grapefruit) Seed Extract,
    Acorus Gramineus Root/Stem Extract,Perilla Ocymoides Leaf Extract,Honey ExtractGinkgo Biloba Nut Extract,
    Angelica Gigas Root Extract,Paeonia Lactiflora Bark/Sap Extract,Camellia Sinensis Leaf Extract,Zizyphus Jujuba fruit Extract,
    Panax Ginseng Root Extract,Laminaria Japonica Extract,Punica Granatum Fruit Extract,Glycyrrhiza Glabra (Licorice) Root Extract,
    Artemisia Vulgaris Extract,Yeast Extract,Ammonium Acryloyldimethyltaurate/VP Copolymer,Xanthan Gum,Adenosine,
    Sodium Hyaluronate,Glyceryl Polyacrylate,Polysorbate 60Glyceryl Stearat,PEG-100 Stearate,Dimethicone,Cyclohexasiloxane,
    C12-20 Alkyl Glucoside,Tocopheryl Acetate

  • Question : Inquiry for the item from lux****Dec 18, 2017

    May I know when is the expiry date? Thanks

    Answer : [Re] Inquiry for the item from lux****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south

    It was made in December 2017 and can be used up to 2 years after opening.

    It's very very FRESH STOCK :)

    Thank you.

    Secretkey

+View all Notice, FAQ, Q&A >>
【Secret Key HQ Direct Operation】 Mu-coating LPP repair Hair treatment/Same effect of expensive salon
【Secret Key HQ Direct Operation】 Mu-coating LPP repair Hair treatment/Same effect of expensive salon
Item Q&A
  • Question : About itemJul 18, 2018

    Hi seller I have not receive my order can you check for me pls thank you

    Answer : [Re] About item

    your tracking number is SG1305285 from Qxpress.

    Thank you :)

  • Question : Inquiry for the item from Dio****Jul 17, 2018

    Will this help to curb hair loss problems as well?

    Answer : [Re] Inquiry for the item from Dio****

    Hi,

    It helps to curb hair loss problems as well :)

    Thank you.

    Secret key

  • Question : Inquiry for the item from flo****Jul 16, 2018

    Hi just to check this can last for how long for the hair

    Answer : [Re] Inquiry for the item from flo****

    Hi,

    The mu-coating treatment is hair pack concept.
    Hair pack concentrated nutrition style for making healthy hair.
    It provides nutrition concentrically.
    If you use continuously, you can see changed healthy hair.

    Thank you :)

    Regards,
    Secretkey

  • Question : Inquiry for the item from nur****Jul 13, 2018

    Hi may i knw if this is one time use or can be kept after one use?

    Answer : [Re] Inquiry for the item from nur****

    Hi,

    Mu-coating treatment can be kept after one use.
    Ther capacity is 480g :)

    Thank you!

    Secret key

  • Question : Inquiry for the item from ju_****Jul 11, 2018

    Hi , I would like to get the three different items but I can’t Add the ampoules and shampoo. How can I do that? Thanks

    Answer : [Re] Inquiry for the item from ju_****

    https://www.qoo10.sg/g/460468406

    you can buy this code!

    Question : [Re] Inquiry for the item from ju_****

    Thanks for the link but I cannot copy the link at all.

    Answer : [Re] Inquiry for the item from ju_****

    460468406

    please search the number in qoo10.

+View all Notice, FAQ, Q&A >>
【Secret Key HQ】◈STATRING TREATMENT LINE 30% OFF◈Galactomyces Essence/Eye cream/Cream/Sleeping Pac
【Secret Key HQ】◈STATRING TREATMENT LINE 30% OFF◈Galactomyces Essence/Eye cream/Cream/Sleeping Pac
Item Q&A
  • Question : Ingredients for sleeping packJul 06, 2018

    Do you have the list of ingredients in English for the sleeping pack? I can't read Korean.

    Answer : [Re] Ingredients for sleeping pack

    HI :)
    Thank you so much for your interests in our products.

    Please refer the photo :)

    Question : [Re] Ingredients for sleeping pack

    Thanks! How often should I use the sleeping pack?

    Answer : [Re] Ingredients for sleeping pack

    It can use 2~3 times a week :)

    Question : [Re] Ingredients for sleeping pack

    Thanks! I wanted to order your sleeping pack but when I put it in my cart to pay, the product was oos one min later. May I know when could you replenish it?

    Answer : [Re] Ingredients for sleeping pack

    you can buy it :)

  • Question : Starting treatment creamMay 01, 2018

    Hi

    May I know when the starting treatment cream will be re-stock? Thank you.

    Answer : [Re] Starting treatment cream

    The starting treatment cream will be re-stock on May 7.
    Thank you :)

    Question : [Re] Starting treatment cream

    Thank you.

    Answer : [Re] Starting treatment cream

    :)

  • Question : expiry dateNov 16, 2017

    May i know the expiry date of the rose edition eye cream? I saw the printed date 20171121.

    Answer : [Re] expiry date

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south

    It was made in June 2017 and can be used up to 2 years after opening.

    Thank you.

    Secretkey

  • Question : Starting Treatment Foam Cleanser 150mlJun 07, 2017

    I like to repeat order the Starting Treatment Foam Cleanser 150ml, but this product are sold out.
    Please advise when new stock available.

    Answer : [Re] Starting Treatment Foam Cleanser 150ml

    Thank you for your message, and sorry that the starting treatment foam cleanser rose edition has already dicontinued.

    Please refer that.

    Thanks,
    Secret key

  • Question : Inquiry for the item from bab****May 27, 2017

    Hi seller, may i know, the sheet of the face mask is made of which material?

    Answer : [Re] Inquiry for the item from bab****

    Thank you for your message, and i will check and reply about that soon.

+View all Notice, FAQ, Q&A >>
★1+1 SECRETKEY LIP ITEM★Velvet lip tint/Fitting Forever lipstick/Sweet glam tint glow/Two-tone glow
★1+1 SECRETKEY LIP ITEM★Velvet lip tint/Fitting Forever lipstick/Sweet glam tint glow/Two-tone glow
Item Q&A
  • Question : Inquiry for the item from sam****Jul 08, 2018

    Hi, why don't have stock for Vividpink?

    Answer : [Re] Inquiry for the item from sam****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    Vividpink was discontinued.

    Thank you :)

    Secretkey

  • Question : Inquiry for the item from pre****Dec 30, 2017

    Hello seller, I would like to order again the sweet glam baby pink. But I never see at order list. Can you help me please!. I love this lipstick very much. Thank you seller.

    Answer : [Re] Inquiry for the item from pre****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south
    We do not have any stock of sweet glam baby pink now.
    There is no definite arrival schedule.
    We will do our best for these products to be restocked as soon as possible.

    Thank you :)

    Secretkey

    Question : [Re] Inquiry for the item from pre****

    Thank you for your reply. Hope will restock soon.

    Answer : [Re] Inquiry for the item from pre****

    Thank you and Happy New Year :)

    Secretkey

  • Question : Inquiry for the item from Clo****Jan 02, 2018

    Hi sweet glam baby pink not in list?

    Answer : [Re] Inquiry for the item from Clo****


    2018-01-02 10:53:42

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    We do not have any stock of sweet glam baby pink now.
    There is no definite arrival schedule.
    We will do our best for these products to be restocked as soon as possible.

    Thank you :)

    Secretkey

  • Question : Inquiry for the item from wle****Nov 28, 2017

    Will the fitting lipstick comes with box

    Answer : [Re] Inquiry for the item from wle****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south

    Thank you so much for your interests in our products.
    Lipstick is contained on the lipstick box :)

    Please refer that.
    Thank you.

    Secretkey

  • Question : Inquiry for the item from yuk****Nov 13, 2017

    Do you have stock for Pussia Purple?
    When is the new stock coming ?
    Thanks.

    Answer : [Re] Inquiry for the item from yuk****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    Pussia Purple was discontinued.

    Thank you :)

    Secretkey.

+View all Notice, FAQ, Q&A >>
【Secret Key HQ】Secretkey EYE CREAM 1+1★Starting Treatment/Snail Repairing/Syn-ake/Multi cell
【Secret Key HQ】Secretkey EYE CREAM 1+1★Starting Treatment/Snail Repairing/Syn-ake/Multi cell
Item Q&A
  • Question : Inquiry for the item from shi****Jun 26, 2018

    Hi seller, please see attached orders and send them asap as i will be travelling next Wednesday. Thanks in advance.

    Answer : [Re] Inquiry for the item from shi****



    Dear customer.

    Hello, We are Secret Key (Hq office) based in Korea,south

    Your parcel was sent out in June 25.
    Your tracking number is SGP134463011 from Qxpress.

    Thank you :)

    Have a nice day!

    Secret key

    Question : [Re] Inquiry for the item from shi****

    Thank you so much Secret Key! ^^

    Answer : [Re] Inquiry for the item from shi****

    Hi seller, received the package yesterday but without the eye serums that i ordered as attached. Will send 2 more pic on what i ordered. Please send out the missing order immediately. Thank you.

    Question : [Re] Inquiry for the item from shi****

    Pic2- order received in the package

    Answer : [Re] Inquiry for the item from shi****

    Pic 3- items received after removing the bubble wrap. Please send out my eye serums n mask immediately n checked my order before semding out this time. I will not be able to use the serum which is suppose to be used on my holiday.

    Question : [Re] Inquiry for the item from shi****



    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    First up, Thanks for your purchasing and so sorry that we do not have any stock of Rose eye cream,
    It should be here On July 3th, we will send your parcel when it will be available as soon as possible.

    We are so sorry for the inconvenience caused by the out of stock.
    We will do our best for these products to be restocked as soon as possible.

    Thank you and have a nice day :)

    Regards,
    Secretkey

    Answer : [Re] Inquiry for the item from shi****

    Thanks for the reply. Please send the remaining items when ready.

    Question : [Re] Inquiry for the item from shi****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    your parcel was sent out in July 3.
    It takes about 5~7 days to be delivered in business day.

    Thank you for waiting :)

    Have a nice day!

    Secret key

    Answer : [Re] Inquiry for the item from shi****

    Noted. Thanks Secret Key. :)

  • Question : Inquiry for the item from rea****Jun 23, 2018

    Hi, may I know when will you restock the multi cell night repair eye cream? Thanks!

    Answer : [Re] Inquiry for the item from rea****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    multi cell night repair eye cream was discontinued.

    Thank you :)

    Secretkey

  • Question : Inquiry for the item from win****Jan 23, 2018

    #04 n#05 expire date is when.

    Answer : [Re] Inquiry for the item from win****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    2017-12-19 24k gold eye patch

    It is a latest restocked date of product, and there is difference a day or two from manufactured date.
    A use-by date is 2years from MFG.

    Thanks.

    Secretkey

  • Question : Inquiry for the item from win****Jan 23, 2018

    24k gold eyepath expire date is when..

    Answer : [Re] Inquiry for the item from win****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    2017-12-19 24k gold eye patch

    It is a latest restocked date of product, and there is difference a day or two from manufactured date.
    A use-by date is 2years from MFG.

    Thanks.

    Secretkey

  • Question : Inquiry for the item from win****Jan 23, 2018

    expire date is when.

    Answer : [Re] Inquiry for the item from win****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    2017-12-19 24k gold eye patch

    It is a latest restocked date of product, and there is difference a day or two from manufactured date.
    A use-by date is 2years from MFG.

    Thanks.

    Secretkey

+View all Notice, FAQ, Q&A >>
【Secret Key HQ Direct Operation】 Over 6k reviews! Starting Treatment Galactomyces Essence 155ml
【Secret Key HQ Direct Operation】 Over 6k reviews! Starting Treatment Galactomyces Essence 155ml
Item Q&A
  • Question : Inquiry from yel****Jul 02, 2018

    Why the prices been going up much??

    Answer : [Re] Inquiry from yel****

    We are not plan on promo coming, but we will try our best plan on promo soon. Please give us expectation. Thanks

  • Question : PriceJun 17, 2018

  • Question : Expiry DateMar 09, 2018

    Hi,
    please advise the expiry date for Rose edition Essence & Eye Cream.
    Thanks

    Answer : [Re] Expiry Date

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south
    Thank you so much for your interests in our products.

    Rose Essence 2018-02-20
    Rose Eye Cream 2017-03-23
    It is a latest restocked date of product, and there is difference a day or two from manufactured date.
    It can be used up to 2 years after opening.

    Thanks :)

    Secretkey

  • Question : Inquiry for the item from sof****Mar 03, 2018

    Hi does the starting treatment cream have spf? Thanks

    Answer : [Re] Inquiry for the item from sof****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    The starting treatment cream don't have spf.

    Thank you :)

    Secretkey

  • Question : Inquiry for the item from per****Feb 19, 2018

+View all Notice, FAQ, Q&A >>
【Secret Key HQ Direct Operation】 ❤1+1+1❤ TWINKLE WATERPROOF GEL PENCIL LINER 11 KINDS
【Secret Key HQ Direct Operation】 ❤1+1+1❤ TWINKLE WATERPROOF GEL PENCIL LINER 11 KINDS
Item Q&A
  • Question : Inquiry for the item from jem****Jul 02, 2018

    When is the next time sales for this item?

    Answer : [Re] Inquiry for the item from jem****

    Hi,

    We are not plan on promo coming, but we will try our best plan on promo soon. Please give us expectation. Thanks

  • Question : Inquiry for the item from rea****Jun 21, 2018

    Hi, do you have choco brown?

    Answer : [Re] Inquiry for the item from rea****



    Hi:)
    We are so sorry for the inconvenience caused by the out of stock.

    The choco brown color will be restock on July 23.
    We will do our best to quick restock.

    Thanks:)

  • Question : Inquiry for the item from con****Jun 21, 2018

    ChocoBrown no stock?

    Answer : [Re] Inquiry for the item from con****

    Hi:) 
    We are so sorry for the inconvenience caused by the out of stock.

    The choco brown color will be restock on July 23.
    We will do our best to quick restock. 

    Thanks:)

  • Question : Inquiry for the item from lee****Jun 07, 2018

  • Question : #10 Deep BlackJun 05, 2018

    When will deep black b available ?

    Answer : [Re] #10 Deep Black

    It will be restocked in the middle of June :)

+View all Notice, FAQ, Q&A >>
【Secret Key HQ Direct Operation】★1+1★Rose Water Base Toner/Gel Cream/Oil Clear Powder/No sebum
【Secret Key HQ Direct Operation】★1+1★Rose Water Base Toner/Gel Cream/Oil Clear Powder/No sebum
Item Q&A
  • Question : Inquiry for the item from con****Jul 01, 2018

    May I know the delivery how long

    Answer : [Re] Inquiry for the item from con****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    You can be checked a number to track them in 1~2 days later, it takes about 3~5 days to be delivered in business day.

    Have a nice day!

    Regards,
    Secretkey

  • Question : Recommend Gel CreamMay 22, 2018

    Hi,
    Can you recommend which type of gel cream is suitable for sensitive, sagging, wrinkle & ageing skin.
    Rosewater Base Gel Cream OR Snail Repairing Gel Cream ? OR Others?
    Thanks

    Answer : [Re] Recommend Gel Cream

    Thank you so much for your interests in our products.

    In your case, We recommend you Snail Repairing Gel Cream :)
    Snail mucus extract helps skin to recover from trouble and protect skin fron active oxygen.

    Regards,
    Secretkey

  • Question : Inquiry for the item from che****May 16, 2018

    hi seller,
    I have oily skin.. are your product suitable for oily skin type people?
    I have both black head and white.head on my face. enlarged pores.
    I brought alot of skin care products and the result always make me breakout even more. and I stop using them. now I have alot of skin care product untouched. ever since I don't buy skin care product anymore. can you recommend me?

    Answer : [Re] Inquiry for the item from che****

    and I also have to apply make up for work. almost daily..

    Question : [Re] Inquiry for the item from che****

    HI :)
    Thank you so much for your interests in our products.

    If your blackhead is your skin problem, I'd recommend the lemon sparkling peeling gel and black out pore bubble pack.

    They help remove dead skin cells and blackheads and improve skin sebum and cleanse pores.

    Once you remove dead skin cells and blackheads, you should be careful about moisturizing.

    The recommended sequence of usage of your current products would be:
    Peeling Gel or Bubbling pack(1~2 times a week) > Essence > Ampoule > Serum > Moisturiser

    If you have any questions, please feel free to ask, and let us know,
    We will help you kindly.^^ 

    Regards,
    Secretkey

  • Question : Inquiry for the item from mei****Feb 20, 2018

    Does the powder leave white cast? My skin is slightly darker than natural beige, is it suitable for me? Do you have pact for this too?

    Answer : [Re] Inquiry for the item from mei****

    Rose powder is colorless ultra fine particle powder with no lump or
    settling into wrinkles :)

  • Question : Inquiry for the item from yvo****Feb 17, 2018

    Hi seller,
    The oil control powder can be use on the hair scalp?

    Answer : [Re] Inquiry for the item from yvo****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    Thank you so much for your interests in our products.

    The oil control powder can be use on the hair scalp :)

    The oil control powder can be useful for oily scalp!

    If you have any questions, please feel free to ask, and let us know,
    We will help you kindly.^^ 

    Thanks :)

    Secretkey

+View all Notice, FAQ, Q&A >>
★Free Puff★ Secret key Tatoo Perfect Cover Cushion [SPF47/PA++] / 12h super long lasting / Acne care
★Free Puff★ Secret key Tatoo Perfect Cover Cushion [SPF47/PA++] / 12h super long lasting / Acne care
Item Q&A
  • Question : Inquiry for the item from Boe****Jun 30, 2018

  • Question : Inquiry for the item from lav****Apr 04, 2018

    Hi any Spf coverage?

    Answer : [Re] Inquiry for the item from lav****

    what means about spf coverage?

  • Question : Inquiry for the item from ono****Mar 20, 2018

    May I know this tattoo cushion just apply alone?Or need to use powder as the last step to set? Thanks

    Answer : [Re] Inquiry for the item from ono****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    Thank you so much for your interests in our products.
    You can use tatoo cushion just apply alone :)

    Thank you.

    Secretkey

  • Question : Inquiry for the item from Chr****Mar 20, 2018

    hi do u still have the black ones? (;

    Answer : [Re] Inquiry for the item from Chr****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    The Black Tatoo Cushion was discontinued.
    We don't have any stock of black cushion.

    Thank you :)

    Secretkey

  • Question : CushionMar 15, 2018

    Suitable for oily or dry skin ?

    Answer : [Re] Cushion

    It is suitable for oily skin and dry skin.
    with high moisture and nutrition, the perfect cover maintains the moist skin the whole day without getting dry.

+View all Notice, FAQ, Q&A >>
【Secret Key HQ Direct Operation】 💖1+1💖 Lemon Sparkling Peeling Gel 120ml + Cleansing Foam 120g
【Secret Key HQ Direct Operation】 💖1+1💖 Lemon Sparkling Peeling Gel 120ml + Cleansing Foam 120g
Item Q&A
  • Question : Inquiry for the item from pig****Jun 27, 2018

    Hi seller, the peeling gel one week use how many time? What the expiry date ?
    Thanks

    Answer : [Re] Inquiry for the item from pig****

    Hi,

    2018-05-29

    It is a latest restocked date of product, and there is difference a day or two from manufactured date.
    A use-by date is 2years from MFG.

    The recommended interval depends on the skin type, but it is recommended to use it once every seven days.

    Thank you :)

    Regards,
    Secretkey

  • Question : Inquiry for the item from byp****May 05, 2018

    When is the 30% discount coming back?

    Answer : [Re] Inquiry for the item from byp****

    Hi,

    We are not plan on promo coming, but we will try our best plan on promo soon. Please give us expectation. Thanks

    Question : [Re] Inquiry for the item from byp****

    I was going to buy 2 weeks ago but price suddenly went up! It was total 18 SGD for peeling gel & face wash

    Answer : [Re] Inquiry for the item from byp****

    we will try our best plan on promo soon :)

  • Question : Inquiry for the item from swe****Mar 04, 2018

    Hi, how many times do i use a week? Thanks

    Answer : [Re] Inquiry for the item from swe****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    The recommendation cycle varies depending on the type of skin, but we recommend using it once every 7 days.

    Thank you :)

    Secretkey

  • Question : Inquiry for the item from wan****Jan 06, 2018

    Hi may i know the expiry date of this profuct?

    Answer : [Re] Inquiry for the item from wan****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south

    It was made in December 2017 and can be used up to 2 years after opening.

    Thank you.

    Secretkey

【SecretKey Half-yearly Super Sale】❤BB/CC CREAM 1+1❤Perfect skin makeup/Suit any skin tone/Pore cover
【SecretKey Half-yearly Super Sale】❤BB/CC CREAM 1+1❤Perfect skin makeup/Suit any skin tone/Pore cover
Item Q&A
  • Question : Inquiry for the item from jes****Jun 24, 2018

  • Question : Inquiry for the item from dox****Jun 17, 2018

    Hi 1+1 why need to add money then is not 1+1 anymore? Please check.

    Also can I knw all Cc cream expiry dates? Cc or Bb better any difference?

    Answer : [Re] Inquiry for the item from dox****

    Hello,

    2018-05-28 Finish up BB cream
    2018-03-15 Coverup skin perfecter
    2018-04-06 VCC lift up CC cream
    2018-05-08 Telling U CC cream
    2018-06-07 Let me know CC cream

    It is a latest restocked date of product, and there is difference a day or two from manufactured date.
    A use-by date is 2years from MFG.

    You can choose the two product. There are also additional price for each option.

    The main difference is that the color of CC cream changes to match my skin tone.

    Thank you and have a nice day!

    Secret key

    Question : [Re] Inquiry for the item from dox****

    Is the Mfg dates indicated on the tubes? Bb and Cc what's the main difference? Hope can let me know soon for sale price ordering.

    Answer : [Re] Inquiry for the item from dox****

    Mfg dates indicated on the tubes :)
    The main difference is that the color of CC cream changes to match my skin tone.

【Secret Key Half-yearly Super Sale】 Multi cell night repair miracle Ampoule 50ml
【Secret Key Half-yearly Super Sale】 Multi cell night repair miracle Ampoule 50ml
Item Q&A
  • Question : Inquiry for the item from mic****Jun 25, 2018

    Do I apply ampoule before or after essence?

    Answer : [Re] Inquiry for the item from mic****

    HI :)
    Thank you so much for your interests in our products.

    The recommended sequence of usage of your current products would be:
    Essence > Ampoule > Serum> Moisturiser

    If you have any questions, please feel free to ask, and let us know,
    We will help you kindly.^^ 

    Thanks :)

  • Question : Inquiry for the item from mic****Jun 24, 2018

    What is the expiry date?

    Answer : [Re] Inquiry for the item from mic****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    2018-02-13 / 2018-05-23

    It is a latest restocked date of product, and there is difference a day or two from manufactured date.
    A use-by date is 2years from MFG.

    Thanks.

    Secretkey

  • Question : Inquiry for the item from ong****Jun 20, 2018

    Hi,

    What's the step for the ampoule?
    Toner , mask?

    Thanks

    Answer : [Re] Inquiry for the item from ong****

    The recommended sequence of usage of your current products would be:
    Cleansing> Toner> ampoule>cream or Cleansing> Toner> ampoule>mask pack

    Question : [Re] Inquiry for the item from ong****

    Thank you

    Answer : [Re] Inquiry for the item from ong****

    :)

  • Question : Inquiry for the item from kor****May 25, 2018

    Dear Seller,
    I have received my order today with thanks. But why there is no expiry date on the multi cell night repair. Please advise when is the expiry date?

    Answer : [Re] Inquiry for the item from kor****

    Thank you so much for your interests in our products.

    2018-02-13 / 2018-05-23

    It is a latest restocked date of product, and there is difference a day or two from manufactured date.

    A use-by date is 2years from MFG.

  • Question : Inquiry for the item from spa****May 14, 2018

    You mention multi cell repair eye cream is discontinued, meaning :
    1) secret key got new eye cream product to replace it?

    2) something wrong with the product?

    You still have left over eye cream? When us the expiry date?

    Answer : [Re] Inquiry for the item from spa****

    multi cell repair eye cream is not produce anymore
    and we don't have any stock of multi cell repair eye cream.

+View all Notice, FAQ, Q&A >>
【Secret Key Half-yearly Super Sale】❤1+1❤Skinny REAL QUICK Waterproof Eyeliner/Delicate brush
【Secret Key Half-yearly Super Sale】❤1+1❤Skinny REAL QUICK Waterproof Eyeliner/Delicate brush
Item Q&A
  • Question : Inquiry for the item from mic****Jun 25, 2018

    What is the expiry date for the black eye liner?

    Answer : [Re] Inquiry for the item from mic****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    2018-05-29

    It is a latest restocked date of product, and there is difference a day or two from manufactured date.

    Thanks.

    Secretkey

  • Question : 1.99+3.99 feesJun 13, 2018

    HI seller, buying eyeliner (shipping $1.99) and also toner (shipping $3.99). How can I combine to pay only 1 shipping cost $3.99?

    Answer : [Re] 1.99+3.99 fees

    It can't combine to pay only 1 shipping cost.
    Each shipping fee must be charged.
    Thank you for your understanding :)

  • Question : Inquiry related delivery from dap****Jun 12, 2018

    hi i ordered on 8 June as at today still no sign of delivery? may i know when will you send out my item? tks.

    Answer : [Re] Inquiry related delivery from dap****

    Dear customer.

    Hello, We are Secret Key (Hq office) based in Korea,south

    Your parcel was sent out in June 11.
    Your tracking number is SGP133972037 from Qxpress.

    Thank you :)

    Have a nice day!

    Secret key

  • Question : Inquiry for the item from dap****Jun 05, 2018

  • Question : Wanna change a colorJun 04, 2018

+View all Notice, FAQ, Q&A >>
【Secret Key HQ Direct Operation】 💖1+1💖 Starting Treatment Galactomyces Essence 155ml
【Secret Key HQ Direct Operation】 💖1+1💖 Starting Treatment Galactomyces Essence 155ml
Item Q&A
  • Question : 상품 관련 cih****님의 문의입니다.Jun 20, 2018

  • Question : Inquiry for the item from rho****Jun 02, 2018

    Add ons price is for 1 pcs or 1+1?

    Answer : [Re] Inquiry for the item from rho****

    HI :)
    Thank you so much for your interests in our products.


    This is 1+1 price :)

    Question : [Re] Inquiry for the item from rho****

    I mean add onns 30% is price for 1 or 1+1

    Answer : [Re] Inquiry for the item from rho****

    I mean add onns 30% is price for 1 or 1+1

    Question : [Re] Inquiry for the item from rho****

    30% option is price for 1!

  • Question : Inquiry for the item from Eve****Jun 02, 2018

    Hi Seller, my apology. The banana masks were found tucked at the side of the carton today.

    Answer : [Re] Inquiry for the item from Eve****

    Okay :)
    If you have any questions, please feel free to ask, and let us know,
    We will help you kindly.^^ 

  • Question : Inquiry related delivery from Val****May 23, 2018

  • Question : Inquiry for the item from Pup****May 08, 2018

    Hi what’s e difference btwn e gold n e rose ? I have been using e rose. What’s e feedback & result for e gold & e whitening pls

    Thank u

    Answer : [Re] Inquiry for the item from Pup****

    Dear, Customer
    Hello, We are Secret Key (Hq office) based in Korea,south

    Starting rose essence contanined galactomyces candidus.
    Candidus has plenty of nutrients needed for enzyme catalysis and more than 50% of it is composed of protein and contains necessary amino acid.
    Vitamin C, K : Maintain even skin tone and help pure skin tone management.
    Beta-glucan : Maintain skin refreshing and healthy.

    24k gold essence contanined 24k gold, honeysuckle extract.
    Whitening / Wrinkle improvement double functional cosmetics.
    make skin more moist and clean.
    organize skin texture and smoothe skin.

    Thank you and have a nice day!
    Secret key

    Question : [Re] Inquiry for the item from Pup****

    Thank u

    Answer : [Re] Inquiry for the item from Pup****

    ■ Secretkey Closed : May 18, 2018 - May 20, 2018

    Because of having none of service during the vacation time,
    about the inquirys after May 17th, We will reply sequentially from May 21th.

    Thank you for your understanding and patience

    Secretkey


    :)
    (May 21, 2018 10:32)

    Question : [Re] Inquiry for the item from Pup****

    Hi may I know when do I use e whiten booster ? Is it like e first time essence or is it a toner ?

    Answer : [Re] Inquiry for the item from Pup****

    Boosting essence is used on first stage of skin care creating bright and transparent skin.

+View all Notice, FAQ, Q&A >>
★Premium Snail Cream 1+1★Black Snail Cream/Prestige Snail Repairing/Snail Reparing Cream&Gel Cream
★Premium Snail Cream 1+1★Black Snail Cream/Prestige Snail Repairing/Snail Reparing Cream&Gel Cream
Item Q&A
  • Question : Inquiry for the item from war****Jun 15, 2018

  • Question : Inquiry for the item from Can****May 19, 2018

  • Question : Inquiry for the item from Fmo****May 04, 2018

    Any promotion for this products?

    Answer : [Re] Inquiry for the item from Fmo****

    Hi,

    We are not plan on promo coming, but we will try our best plan on promo soon. Please give us expectation. Thanks

  • Question : Inquiry for the item from tin****Oct 10, 2017

  • Question : Inquiry for the item from Fmo****Jul 09, 2017

+View all Notice, FAQ, Q&A >>
【Secret Key HQ Direct Operation】💖LOWEST PRICE💖 Sweet Glam Tint Glow Mini Kit(3 types)/3 Color 1set
【Secret Key HQ Direct Operation】💖LOWEST PRICE💖 Sweet Glam Tint Glow Mini Kit(3 types)/3 Color 1set
Item Q&A
  • Question : Expiry DateJun 11, 2018

    Hi! I want to know the expiry date of this item. Thank you

    Answer : [Re] Expiry Date

    2018-04-04

    It is a latest restocked date of product, and there is difference a day or two from manufactured date.
    A use-by date is 2years from MFG.

    Question : [Re] Expiry Date

    Noted with thanks

    Answer : [Re] Expiry Date

    :)

  • Question : Inquiry for the item from jtm****Jun 11, 2018

    Hi, may I know what's the expiry date? Thank you.

    Answer : [Re] Inquiry for the item from jtm****

    2018-04-04

    It is a latest restocked date of product, and there is difference a day or two from manufactured date.
    A use-by date is 2years from MFG.

  • Question : Inquiry for the item from leb****May 02, 2018

    Hi Seller,
    I’ve wrote to you the past 2 days but in vain.
    I placed order for 2 sets of lip tint however received 6 eye liner instead of 6 lip tints. Please can you do exchange because these are buying in behalf of my friends.
    Kindly advise, I look forward to hear from you asap.

    Answer : [Re] Inquiry for the item from leb****

    Dear, Customer
    Hello, We are Secret Key (Hq office) based in Korea,south.

    We are so sorry your inconvenience.
    The shipment was delivered incorrectly.

    Could i send them again? If you would like to have a refund for it, i will do that for you.
    Please give your answer.

    Thank you and have a nice day!
    Secret key

    Question : [Re] Inquiry for the item from leb****

    Dear Seller,

    Thank you for getting back. Yes, I would like you to send 2 sets of lip tint over as per mentioned I am buying in behalf of my friends. I am looking forward to receiving the items.

    Please also advice how you would like me to do with the wrong shipment for The Eye liner.

    Thank you,
    Lebornn

    Answer : [Re] Inquiry for the item from leb****

    Dear Customer,

    Hello, We are Secret Key (Hq office) based in Korea,south.

    We are so sorry your inconvenience.

    Your missing parcel will send out in May 4.
    It takes about 5~7 days to be delivered in business day.

    Please try the product which you have already received.
    and If the product is good, please re-order again in 'Secret key'!

    If you have any questions, please feel free to ask, and let us know,
    We will help you kindly.^^ 

    Thanks :)

    Regards,
    Secretkey

    Question : [Re] Inquiry for the item from leb****

    Hi Seller,

    Thank you for this arrangement. I will give good comment for this Customer service.

    Have a good day.

    Bon

    Answer : [Re] Inquiry for the item from leb****

    Thank you so much :)
    Have a great day!!

  • Question : Inquiry for the item from sha****Apr 25, 2018

    The price indicate as $10.90 but when come into the listing it’s $14.90. So what’s the real price?

    Answer : [Re] Inquiry for the item from sha****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    The sale price changes according to the discount event.

    Thank you :)

    Secretkey.

  • Question : Inquiry for the item from ang****Apr 22, 2018

    What is the size of each (1) lipstick?

    Answer : [Re] Inquiry for the item from ang****

    HI :)
    Thank you so much for your interests in our products.

    Sweet glam tint glow mini is approximately 5.2cm.

+View all Notice, FAQ, Q&A >>
【Secret Key HQ Direct Operation】Snow White Skin Care ★1+1+1★ Skin Booster+Essence+Moisture Cream
【Secret Key HQ Direct Operation】Snow White Skin Care ★1+1+1★ Skin Booster+Essence+Moisture Cream
Item Q&A
  • Question : Inquiry for the item from Myn****Jun 10, 2018

  • Question : Inquiry for the item from jas****May 15, 2018

    Can you send the moisture cream again? My cart no. 118599751. Thank you

    Answer : [Re] Inquiry for the item from jas****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    your parcel will send out in May 17.
    It takes about 5~7 days to be delivered in business day.

    Thank you for waiting :)

    Have a nice day!

    Secret key

  • Question : Inquiry for the item from jas****May 13, 2018

    Just got my 3 items ordered on 5 Msy but I was disappointed that I was given old stock for the snow white moisture cream which expires in May 2019. I've ordered the same item previously on 21/4 and the cream expires in 2020. I don't know why u give me old stock this time.

    Answer : [Re] Inquiry for the item from jas****

    Dear, Customer
    Hello, We are Secret Key (Hq office) based in Korea,south.

    We are so sorry your inconvenience.

    Could i send them again? If you would like to have a refund for it, i will do that for you.
    Please give your answer.

    Thank you and have a nice day!

    Secret key

  • Question : Inquiry for the item from jas****May 05, 2018

    May I know what is the expiry date of the items?

    Answer : [Re] Inquiry for the item from jas****

    2017-12-29 Snow white skin booster
    2017-11-08 Snow white essence
    2018-02-01 Snow white moisture cream

    It is a latest restocked date of product, and there is difference a day or two from manufactured date.
    A use-by date is 2years from MFG.

    Thanks.

    Secretkey

  • Question : Inquiry for the item from geo****Mar 21, 2018

+View all Notice, FAQ, Q&A >>
[Secret Key HQ]★Secretkey MU-COATING&SO FAST Series★Treatment/Shampoo/Hair Pack
[Secret Key HQ]★Secretkey MU-COATING&SO FAST Series★Treatment/Shampoo/Hair Pack
Item Q&A
  • Question : Inquiry for the item from cla****May 29, 2018

    Hi, what is the difference between MU coating and the premium so fast series? And I just permed bleached and coloured my hair, so kinda drying at the moment. Which one is more suitable?

    Answer : [Re] Inquiry for the item from cla****

    We recommend you Mu-coating LPP Repair Hair Treatment!
    It concentrated nutrition style for making healthy hair :)

  • Question : Inquiry for the item from ish****May 02, 2018

    How to use so fast booster pack? Is that a leave on treatment?

    Answer : [Re] Inquiry for the item from ish****

    Pleaser refer this :)

    *so fast booster pack how to use
    1) After shampooing remove all water on hair and apply moderate amount on the hair evenly.
    2) Do a scalp and hair massage carefully between 3 to 5 minutes with fingers, and rince throughly with tepid water.

    Question : [Re] Inquiry for the item from ish****

    Then what is the difference of so fast booster treatment?

    Answer : [Re] Inquiry for the item from ish****

    so fast booster treatment forms protective membrane at hair and protects from light damage.
    and so fast booster pack concentrated nutrition style for making heathly hair.

  • Question : Inquiry for the item from hik****Mar 30, 2018

    Will u be restocking the scalp shampoo?

    Answer : [Re] Inquiry for the item from hik****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    The scalp shampoo was discontinued.

    Thank you :)

    Secretkey

  • Question : Inquiry for the item from aal****Feb 19, 2018

  • Question : Inquiry for the item from zha****Feb 11, 2018

    Hi is it a must to use steam cap?

    Answer : [Re] Inquiry for the item from zha****

    it is not a must to use steam cap :)

+View all Notice, FAQ, Q&A >>
【Secret Key HQ Direct Operation】 PORE CARE! Black out pore peel-off pack/Bubbling pack/Toner/Remover
【Secret Key HQ Direct Operation】 PORE CARE! Black out pore peel-off pack/Bubbling pack/Toner/Remover
Item Q&A
  • Question : Inquiry for the item from yt.****May 26, 2018

    Hi seller, may I know the peel off mask ingredient? Is there any fragrance? Thank you.

    Answer : [Re] Inquiry for the item from yt.****

    We noted all the ingredients on the detailed page.
    Please refer :)

  • Question : Pore Bubbling Pack + Pore Minimizing PackApr 23, 2018

    Hi Seller, please advise if I were to buy Pore Bubbling Pack & Pore Minimising Pack, which one should I use first after make up remover & facial wash. And do I need to use it daily or 2-3 times a week?

    Answer : [Re] Pore Bubbling Pack + Pore Minimizing Pack

    Bubbling Pack & Pore Minimising Pack are pore care product.
    Please Select of pore pack for your skin type :)
    We recommend to use it 2-3 times a week!

  • Question : [About Item] Related InquiriesFeb 20, 2017

    Dear Seller, please advise when can I received my 2 black out peel off mask order no: 202851707. I have correspondence with your staff on 26 Jan, and it's promised to delivery after restock on 8 Feb, After that, I have been sending reminders to check on my stock, but no one bother to follow up from Q talk after my 3rd time followed up. This is my 4th time to send message here for reminder. If you are not sincere to send my missing item, please refund immediately.

    Answer : [Re] [About Item] Related Inquiries

    Thanks for your message, and i think your parcel was missing on delivery, so we are going to send them out again immediately. So you can check a number to track them in 1~2 days later, it takes about 3~5 days to be delivered.
    So sorry your inconvenience, Have a nice day!
    Secret key

  • Question : [About Item] Related InquiriesFeb 18, 2017

    Ingredients of peel pack?

    Answer : [Re] [About Item] Related Inquiries

    Thanks for your message, and we infrom all ingredients of the Black out pore peel off pack like below>>

    Water
    Polyvinyl Alcohol
    Alcohol Denat.
    Charcoal Powder
    Glycerin
    Dipropylene Glycol
    PEG-75
    Glycine Soja (Soybean) Seed Extract
    Sesamum Indicum (Sesame) Seed Extract
    Oryza Sativa (Rice) Extract
    Allium Sativum (Garlic) Bulb Extract
    Centella Asiatica Extract
    Melaleuca Alternifolia (Tea Tree) Leaf Extract
    Carica Papaya (Papaya) Fruit Extract
    Hamamelis Virginiana (Witch Hazel) Extract
    Sucrose
    Kaollin
    Bentonite
    PEG-60 Hydrogenated Castor Oil
    Cellulose Gum
    Butylene Glycol
    Boswellia Serrata Resin Extract
    1,2-Hexanediol
    Caprylyl Glycol
    Caprylhydroxamic Acid
    Fragrance
    Disodium EDTA

    Thank you and have a nice day!
    Secret key

  • Question : [相关商品]相关资讯Feb 13, 2017

    May I know when you restock black out pore brush?

    Answer : [Re] [相关商品]相关资讯

    Thanks for your message, and so sorry we do not have any stock of the blush now, and it sould not be manufactured, will be miscountinued.
    Please refer that.
    Thank you and have a nice day!
    Secret key

+View all Notice, FAQ, Q&A >>
【Secret Key HQ Direct Operation】 Snail Repairing Skincare 1+1★Toner/Essence/Emulsion/Cream/EyeCream
【Secret Key HQ Direct Operation】 Snail Repairing Skincare 1+1★Toner/Essence/Emulsion/Cream/EyeCream
Item Q&A
  • Question : Expiry DateMay 25, 2018

    Hi,
    Kindly advised the expiry date for Snail Repairing Gel Cream.
    Thanks

    Answer : [Re] Expiry Date

    Thank you for interests our product.

    2018-05-03

    It is a latest restocked date of product, and there is diffrent a day or two from manufactured date.
    A use-by date is 2years from MFG.

    Secretkey

  • Question : Order Status [order no: 257307496 & 257307497]May 22, 2018

    Dear Seller,

    Please update the status of my order, no: 257307496 & 257307497.

    I hope to receive the goods by this week or early next week.

    Thank you.

    Answer : [Re] Order Status [order no: 257307496 & 257307497]

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    We’d like to appreciate your purchase.
    Your parcel was sent out in May 21, can be checked a number to track them in 1~2 days later, it takes about 3~5 days to be delivered in business day.
    Because May 22 is a public holiday in korea.

    Thank you for waiting :)
    Have a nice day!

    Secret key

    Question : [Re] Order Status [order no: 257307496 & 257307497]

    Dear Seller,
    Thank you for the information.
    I was surprised to see that the order status are still "Shipping requested".
    Hope to see the tracking number soon.

    Thank you.

    Answer : [Re] Order Status [order no: 257307496 & 257307497]

    Dear customer.

    Hello, We are Secret Key (Hq office) based in Korea,south

    Your tracking number is SGP133282159 from Qxpress.

    Thank you :)

    Have a nice day!

    Secretkey

  • Question : Inquiry for the item from joa****May 20, 2018

    Hi seller, when is the snail repairing cream expire date?

    Answer : [Re] Inquiry for the item from joa****

    2018-05-03

    It is a latest restocked date of product, and there is difference a day or two from manufactured date.
    A use-by date is 2years from MFG.

    Thanks.

    Secretkey

  • Question : Free Shipping over 19$Jan 06, 2018

    Hi
    I want to buy from you additional the “Multi cell night repair Ampoule&Eye Cream” at 14.90$, Which makes 29.80 and qualifies for free shipping.
    But in the shopping cart says i have to pay shipping 1.99 each - in total 3.98.
    Can you correct this?

    Answer : [Re] Free Shipping over 19$

    Shipping cost have to pay for each item code :)

    Thank you.

    Secretkey

  • Question : About itemJan 05, 2018

    Hello Seller,

    I have saw the website have two different color Brown and white is Snail Repairing Skincare. So what the different?

    Answer : [Re] About item

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    The product in the top of picture is products of different brands.

    Thank you.

    Secretkey

    Question : [Re] About item

    Ok noted with thanks.

    Answer : [Re] About item

    Have a nice day :)

+View all Notice, FAQ, Q&A >>
Secret key Lemon Sparkling Peeling Gel Trial Sample Pouch 60ml (5ml*12ea)
Secret key Lemon Sparkling Peeling Gel Trial Sample Pouch 60ml (5ml*12ea)
Item Q&A
  • Question : PromotionMay 24, 2018

【Secret Key HQ Direct Operation】 ❤1+1❤ Sweet Glam TWO-TONE Glow 3.8g / 5 colors / Easy Lip Gradation
【Secret Key HQ Direct Operation】 ❤1+1❤ Sweet Glam TWO-TONE Glow 3.8g / 5 colors / Easy Lip Gradation
Item Q&A
  • Question : order 256943124 & 256943125May 17, 2018

  • Question : Inquiry related delivery from sno****Nov 27, 2017

    My order no. 237862754
    May I know when it will be shipped out? It's still on shipping requested.

    Answer : [Re] Inquiry related delivery from sno****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    We’d like to appreciate your purchase.
    Your parcel was sent out in November 27, can be checked a number to track them in 1~2 days later, it takes about 3~5 days to be delivered in business day.
    Thank you for waiting :)

    Have a nice day!

    Secret key

  • Question : Inquiry for the item from jas****Nov 07, 2017

    Hi seller,
    My order no. 234067992-234067995. Is it possible to receive my items as soon as possible. I need it for birthday gift. Thnx.
    Please reply.

    Answer : [Re] Inquiry for the item from jas****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south

    Your parcel was sent out in November 6, can be checked a number to track them in 1~2 days later, it takes about 3~5 days to be delivered in business day.
    Thank you for waiting :)

    Have a nice day!
    Secret key.

  • Question : Expiry DateMay 04, 2017

    Hi Seller
    What is the expiry date for
    a) Dry Rose
    b) Fresh Coral?
    Hope to hear from u soon. Thks.

    Answer : [Re] Expiry Date

    2017-03-21 Dry rose
    2017-03-21 Fresh coral

    It is a latest restocked date of them, and there is difference a day or two from manufactured date.
    A use-by date is 2years from MFG.
    Please refer that.
    Thank you.

【Secret Key HQ】★HONEY BANANA MASK PACK 10PCS★25g of essence is contained as a whole!!
【Secret Key HQ】★HONEY BANANA MASK PACK 10PCS★25g of essence is contained as a whole!!
Item Q&A
  • Question : Received 1 piece instead of 10 pieces (256289211)May 17, 2018

  • Question : [Cancel / Refund] Related InquiriesFeb 01, 2017

    Hi seller! My order is 202935871. I thought we had communicate and you will be sending starting essence masks in replace of multicell night masks so why suddenly I received a cancel/refund? I was actually looking forward to receiving it! Please look into it and I am looking forward to a favourable reply.

    Answer : [Re] [Cancel / Refund] Related Inquiries

    Oh, so sorry your inconvneince, It is totally our fault. So, we will send 20cps of the Starting treatment essential mask pack out. You can track them in 1~2 days later, it takes about 3~5 days to be delivered.
    Thank you and have a nice day!
    Secret key

  • Question : [About Item] Related InquiriesJan 24, 2017

    Hi seller, I had won an auction last night, auction number 212074703, items are 20 pcs Multi cell night repair mask. I would like to confirm is it Items are the Multi cell repair mask before I purchase it, becoming this page image shown is honey banana mask. Thankyou. Pls reply ASAP as due date purchase is today.

    Answer : [Re] [About Item] Related Inquiries

    So sorry your inconvenience, Coudl i order number about Multi cell night repair mask pack 20pcs? and then because we do not have any stock of the pack, we changed it to honey banana mask pack.
    Please give your answer.
    Thank you and have a nice day!
    Secret key

    Question : [Re] [About Item] Related Inquiries

    I only want the Multi cell repair mask. However yesterday is the due date of purchase and I was not sure whether do u have the stock of Multi Cell repair mask hence I did not purchase it. Thankyou.

    Answer : [Re] [About Item] Related Inquiries

    Actually, Multicell night repair mask pack was miscountinued, so it will be not manufactured any more.
    Please refer that.
    Thank you and have a great day!
    Secret key

  • Question : [About Item] Related InquiriesJan 25, 2017

    Dear seller,
    We were communicating halfway in Qtalk n suddenly u did not response. My order no is 202935871. Can you response please. Thank you!

    Answer : [Re] [About Item] Related Inquiries

    Oh, so sorry your inconvneince, we have checked your order that you ordered 100 pcs of the mask pack, so If you let me know which pack you need except multi cell night repair mask pack, we will send 100 pcs of them.

    and then you can choose other pack that are sold in http://list.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=419956719

    Please refer that, and give your answer.
    Thank you and have a nice day!
    Secret key

  • Question : auction NO. 211928738Dec 26, 2016

    Thank you very much for honouring your acutioned item and sending me
    the Order for acceptance. I have placed the order and looking forward to
    receiving it. Thanks again for being a genuine Seller. Much appreciated.

    Answer : [Re] auction NO. 211928738

    Your parcel have already been sent out in yesterday, you can check a number to track them in 1~2 days later, it takes about 3~5 days to be delivered.
    Thank you and have a great day.
    Secret key

+View all Notice, FAQ, Q&A >>
★Secretkey MASK SHEETS 10+10+5 SALE★Honey Banana/Mayu/Snail★25g of Essence is contained!
★Secretkey MASK SHEETS 10+10+5 SALE★Honey Banana/Mayu/Snail★25g of Essence is contained!
Item Q&A
  • Question : Inquiry for the item from sha****May 14, 2018

    Hi dear. May I know when is the expiry date? Thank you

    Answer : [Re] Inquiry for the item from sha****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south

    It can be used up to 2 years after opening :)

    Thank you.

    Secretkey

  • Question : 10+10 or 10+10+5?May 08, 2018

    Hi, can I clarify whether it's 20 pcs of masks or is it 20+5pcs of masks?

    Answer : [Re] 10+10 or 10+10+5?

    We revised the option :)
    You can select 10+10+5 of masks!

  • Question : Inquiry for the item from sho****Apr 28, 2018

    Has the snail * egf repairing mask been discontinued?

    Answer : [Re] Inquiry for the item from sho****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    snail * egf repairing mask has been discontinued.


    Thank you :)

    Secretkey

  • Question : Inquiry for the item from eq6****Mar 30, 2018

    Hi, when will have stock for Syn-ke mask?

    Answer : [Re] Inquiry for the item from eq6****

    Syn-ake mask i mean

    Question : [Re] Inquiry for the item from eq6****

    Hi,
    Thank you so much for your interests in our products.

    we don't have any stock of Syn-ake mask pak.
    we will do our best for these products to be restocked as soon as possible.

    Thank you.

    Secretkey

  • Question : Inquiry for the item from geo****Mar 21, 2018