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Item Question & Answer
【Secret Key HQ Direct Operation】❤BB&CC CREAM 1+1❤Perfect skin makeup/Suit any skin tone/Pore cover
【Secret Key HQ Direct Operation】❤BB&CC CREAM 1+1❤Perfect skin makeup/Suit any skin tone/Pore cover
Item Q&A
  • Question : Inquiry for the item from the****Nov 17, 2018

  • Question : Inquiry for the item from xin****Aug 24, 2018

    Hi, when will the vcc lifting and let me know cc cream be restocked?

    Thanks~

    Answer : [Re] Inquiry for the item from xin****

    Hi,
    Thank you so much for your interests in our products.

    VCC lifting cream should be here On August 29th.

    Thank you :)

    Secret Key

    Question : [Re] Inquiry for the item from xin****

    Hi, vcc lifting not restocked yet?

    Answer : [Re] Inquiry for the item from xin****

    Hi,

    The restock date is way behind schedule.
    It should be here On Sep 10th.

    We are so sorry for the inconvenience caused by the out of stock.
    We will do our best for these products to be restocked as soon as possible.

    Thank you.

    Regards,
    Secretkey

  • Question : productAug 23, 2018

    Hi, I'm using VCC Lift Up CC Cream & it's suited me. However, was out of stock from your store. it's ok for me to switch and buy telling u cc cream?
    May I know the expired date.

    Hope to hear from you soon.

    Thanks

    Answer : [Re] product

    You can buy VCC Lift Up CC Cream now :)

  • Question : Inquiry for the item from jes****Jun 24, 2018

【Secret Key HQ Direct Operation】 Mu-coating LPP Repair Hair Treatment/Same effect of expensive salon
【Secret Key HQ Direct Operation】 Mu-coating LPP Repair Hair Treatment/Same effect of expensive salon
Item Q&A
  • Question : Inquiry for the item from geo****Nov 16, 2018

  • Question : Inquiry for the item from jam****Nov 12, 2018

    What is the free gift 'Snow White Cream Sample Pouch'?
    How to use it?

    Answer : [Re] Inquiry for the item from jam****

    5 ml sample pouch. It is a whitening cream applied to the face.

  • Question : Inquiry for the item from wcc****Nov 11, 2018

    Hi, Can i check that get my oder? Because my credit card is detuct my money , but my Qo 10 dont hv any record.

    Answer : [Re] Inquiry for the item from wcc****

    Dear, Customer
    Hello, We are Secret Key (Hq office) based in Korea,south.

    We can't check your order.
    If you can not confirm, please contact the Q10 customer center :)

    Regards,
    Secret Key

    Question : [Re] Inquiry for the item from wcc****

    Ok thanks n noted

    Answer : [Re] Inquiry for the item from wcc****

    Thank you :)

  • Question : Inquiry for the item from mei****Nov 11, 2018

    So just leave on for 15 min and rinse off?

    Fizzy and hair loss promble and use this product?

    Answer : [Re] Inquiry for the item from mei****



    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    Please refer this step :)

    1. After shampooing, apply towel drying
    2. Apply Mu+coating LPP repair treatment all over hair(Scalp, ok)
    3. Press scalp lightly for massaging
    4. Leave for 10~15 mins and Rinse off with warm water!

    Fizzy and hair loss promblem can use this product.

    Thank you!

    Regards,
    Secret Key

    Question : [Re] Inquiry for the item from mei****

    So one pack can only be use one time?

    Answer : [Re] Inquiry for the item from mei****

    One pack is 480g, you can be use over 3~4 month.

  • Question : Inquiry for the item from jas****Nov 11, 2018

    Is it ok to use when pregnant?

    Answer : [Re] Inquiry for the item from jas****

    Dear, Customer
    Hello, We are Secret Key (Hq office) based in Korea,south.

    Thank you so much for your interests in our products.
    It is ok to use when pregnant :)

    Thank you and have a nice day!

    Regards,
    Secret Key

+View all Notice, FAQ, Q&A >>
【Secret Key HQ Direct Operation】 💓1+1+1💓 TWINKLE WATERPROOF GEL PENCIL LINER 11 KINDS
【Secret Key HQ Direct Operation】 💓1+1+1💓 TWINKLE WATERPROOF GEL PENCIL LINER 11 KINDS
Item Q&A
  • Question : Inquiry for the item from don****Nov 17, 2018

  • Question : Business enquiryAug 27, 2018

  • Question : Inquiry for the item from myb****Oct 06, 2018

    Hi,

    May I know when this item will have promotion again?

    Answer : [Re] Inquiry for the item from myb****

    Hi,


    We are not plan on promo coming, but we will try our best plan on promo soon. Please give us expectation. Thanks

  • Question : Inquiry for the item from Har****Sep 28, 2018

    Hi - when will Real Black be in stock?

    Answer : [Re] Inquiry for the item from Har****

    It should be here On October 12th :)

  • Question : Inquiry related delivery from gir****Aug 27, 2018

    Hi, may I know it take how long for delivery ?
    If I place order by today, is it possible to reach me latest on Thursday (30/8)? As I m away from
    Spore on 31/8 onwards. Thanks.

    Answer : [Re] Inquiry related delivery from gir****

    it takes about 5~7 days to be delivered in business day :)

+View all Notice, FAQ, Q&A >>
【Secret Key HQ Direct Operation】 Starting Treatment Galactomyces Essence 155ml
【Secret Key HQ Direct Operation】 Starting Treatment Galactomyces Essence 155ml
Item Q&A
  • Question : Inquiry for the item from xia****Nov 17, 2018

  • Question : Inquiry for the item from suh****Nov 14, 2018

    Hi seller, please advice when to expect 1+1 sales? Thanks.

    Answer : [Re] Inquiry for the item from suh****

    Hi,


    We are not plan on promo coming, but we will try our best plan on promo soon. Please give us expectation. Thanks

  • Question : Inquiry for the item from ell****Nov 14, 2018

  • Question : Inquiry related delivery from 243****Nov 13, 2018

  • Question : Inquiry for the item from sup****Nov 08, 2018

    Hi your 11.11 promo.
    Is it I can buy any 2 treatment Essenes , 1 starting treatment essense and 1 rose Essence? In order to get the free 5 pc mask?

    Answer : [Re] Inquiry for the item from sup****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    Thank you so much for your interests in our 11.11 day promotion.
    You have to choose the option with free mask to get it for free.
    Please Click [★Add One More Bottle(+FREE MASK)] in option :)

    Thank you and have a nice day!

    Regards,
    Secret Key

+View all Notice, FAQ, Q&A >>
【Secret Key HQ】★Premium SO FAST Hair Booster★Shampoo/Treatment/Pack★Solution for the messed up hair
【Secret Key HQ】★Premium SO FAST Hair Booster★Shampoo/Treatment/Pack★Solution for the messed up hair
Item Q&A
  • Question : Inquiry for the item from Ten****Nov 16, 2018

  • Question : Inquiry for the item from lov****Mar 27, 2018

    when will the hair loss shampoo be restocked up?

    Answer : [Re] Inquiry for the item from lov****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    The so fast scalp solution shampoo was discontinued.

    Thank you :)

    Secretkey

  • Question : Inquiry for the item from wee****Mar 20, 2018

  • Question : Inquiry for the item from Lia****Jul 20, 2017

    Hi can I know when are you having promotion for the fast shampoo? I've been waiting since June but the promotion haven't start yet.

    Answer : [Re] Inquiry for the item from Lia****

    Dear.Customer
    There are no promotional plans in July.
    We can not tell you the exact date, but it is planned in early August.
    Please wait a minute.

    Thanks

  • Question : Inquiry for the item from Lia****Jun 07, 2017

    Hi can I know when are you having promotion again for the shampoo?

    Answer : [Re] Inquiry for the item from Lia****

    Thank you for your message, and we are going to start discount about the SO FAST Hair booster products soon.

    Thanks,
    Secret key

    Question : [Re] Inquiry for the item from Lia****

    Can I know when is it starting?

    Answer : [Re] Inquiry for the item from Lia****

    Sorry that we cannot inform about the promotion schedule previously.

    Please refer that.

    Thanks,
    Secret key

+View all Notice, FAQ, Q&A >>
【Secret Key HQ Direct Operation】Mayu Healing Facial Cream 50g/Rich nutrition goes into deep skin!
【Secret Key HQ Direct Operation】Mayu Healing Facial Cream 50g/Rich nutrition goes into deep skin!
Item Q&A
  • Question : Inquiry for the item from sha****Nov 07, 2018

    Hi may I know the expiry date please? And is there any better price for ordering 12 bottles? Thank you and have a wonderful day

    Answer : [Re] Inquiry for the item from sha****

    2018-08-30 / 2018-10-02

    It is a latest restocked date of product, and there is difference a day or two from manufactured date.

    Special SALE will be held from November 9th :)
    Please give us expectation. Thanks

    Question : [Re] Inquiry for the item from sha****

    Thank you for your replied. Shall wait for the sale on 9th. Fyi Currently I can get less then $13 from another seller. But as I am your long time customer so I prefer to get it from you if you have better offer. The lowest price I bought from you is $9.90. Thank you and have a wonderful day.

    Answer : [Re] Inquiry for the item from sha****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    Thank you so much for your interests in our products.
    We are selling now to our best price :)
    You can purchase the latest manufacturing date products because we are SECRET KEY HQ :))

    Thank you and have a nice day!

    Regards,
    Secret Key



    Question : [Re] Inquiry for the item from sha****

    Thank you seller. I had make my orders early this morning. Total of 12 bottles. Bought countless time and countless bottles from you since a years back. I have been using it myself as well as gifts too. Highly recommended to my friends. Thank you and have a wonderful day

    Answer : [Re] Inquiry for the item from sha****

    We’d like to appreciate your purchase :))
    But, We can't see your order list.
    Please let me know your order number :)

    Question : [Re] Inquiry for the item from sha****

    Sorry for the late reply. A picture of my orders. Thank you my dear. Have a wonderful day

    Answer : [Re] Inquiry for the item from sha****

    We’d like to appreciate your purchase :))
    Your parcel will send out in Nov 15!
    Thank you and have a nice day!

    Question : [Re] Inquiry for the item from sha****

    Thank you and have a wonderful day

    Answer : [Re] Inquiry for the item from sha****

    :)

  • Question : Can use as day cream?Aug 08, 2018

    Hi seller, can this cream be used as a day cream? Will it be too oily?

    Answer : [Re] Can use as day cream?

    Hi,

    Mayu cream can be used as a day cream :)
    It makes moist skin for a long time.

    Thank you.

    Secret key

  • Question : Inquiry for the item from sha****Jul 17, 2018

    Please have promotion. Lol

    Answer : [Re] Inquiry for the item from sha****

    Hi,


    We are not plan on promo coming, but we will try our best plan on promo soon. Please give us expectation. Thanks :)

    Question : [Re] Inquiry for the item from sha****

    Hi seller. I repeated order many time during $9.90 promo. Hopefully you can offer me this price again. As I would like to order 30 bottles now as gift away.

    Answer : [Re] Inquiry for the item from sha****

    Thank you and have a wonderful day

    Question : [Re] Inquiry for the item from sha****

    we will try our best plan on promo soon :))

    Answer : [Re] Inquiry for the item from sha****

    Thank you seller.

    Question : [Re] Inquiry for the item from sha****

    Have a nice day :)

    Answer : [Re] Inquiry for the item from sha****

    Hi seller. May I konw when will you be having promotion again?

    Question : [Re] Inquiry for the item from sha****

    Mayu cream will be having promotion in this weekend.

    Answer : [Re] Inquiry for the item from sha****

    Thank you very much

    Question : [Re] Inquiry for the item from sha****

    :)

  • Question : Inquiry related delivery from shi****Jun 26, 2018

    Hi seller, please assist to send order asap as i will be travelling next Weds and needs the cream. Thanks in advance.

    Answer : [Re] Inquiry related delivery from shi****

    Dear customer.

    Hello, We are Secret Key (Hq office) based in Korea,south

    Your parcel was sent out in June 25.
    Your tracking number is SGP134463011 from Qxpress.

    Thank you :)

    Have a nice day!

    Secret key

    Question : [Re] Inquiry related delivery from shi****

    Hi seller, thank you for expediting my request. I have received my orders as well as attached MaYu but i m unable to update my status. Please assist to change the status to Delivered so i can confirm receipt. Thank you! ^^

    Answer : [Re] Inquiry related delivery from shi****

    Dear, Customer
    Hello, We are Secret Key (Hq office) based in Korea,south.

    Thank you confirm the receipt of the delivery completed items.
    If you have received the product, Please click the 'Receive' button.

    Thank you for your purchase.

    If you have any further inquiries, please feel free to contact us.

    Thank you and have a nice day!
    Secret key

  • Question : Inquiry for the item from sha****Jun 21, 2018

    Hi seller. May I know the expiry date please? Thank you

    Answer : [Re] Inquiry for the item from sha****

    2018-04-05 / 2018-06-15

    It is a latest restocked date of product, and there is difference a day or two from manufactured date.
    A use-by date is 2years from MFG.

    Thanks.

    Question : [Re] Inquiry for the item from sha****

    Thank you seller.

    Answer : [Re] Inquiry for the item from sha****

    Have a nice day :)

+View all Notice, FAQ, Q&A >>
【Secret Key HQ Direct Operation】★Eye Masks★Gold&Pink&Marine Racoony / 24k gold Hydrogel Eye Patch
【Secret Key HQ Direct Operation】★Eye Masks★Gold&Pink&Marine Racoony / 24k gold Hydrogel Eye Patch
Item Q&A
  • Question : Inquiry for the item from geo****Nov 09, 2018

    Hi, for 24k premium eye patch and Gold Racoony eye patch, what's the difference?

    Answer : [Re] Inquiry for the item from geo****

    shapes are different.
    Gold racoony can be use as eye&spot patch, 24k gold patch can be use as eye&multi patch.
    and Gold racoony contain herb complex good for skin soothing. 24k eye patch include pure gold good for high-nutrition.

    Question : [Re] Inquiry for the item from geo****

    When you said spot patch, are you referring to pigmentations and freckles?
    I'm in a dilemma here (haha), which one to pick?

    I need your advice again, for ALL range of eye patch (Racoony 3 types and the 24k), if I wanna order 2 types so that I can alternate and cover different needs, which 2 types would you recommend?

    Answer : [Re] Inquiry for the item from geo****

    It is better to decide which part you will use often :)

    Question : [Re] Inquiry for the item from geo****

    I have already placed an order for two types, as well as 2 bottles of treatment essence. Hope to receive them as soon as possible, since I just finished my last drop of snow white booster :) btw, it would be great if you could just send some samples along my way :) thanks!

    Answer : [Re] Inquiry for the item from geo****

    We’d like to appreciate your purchase :))
    If the product is good, please re-order again in 'Secret key'!

    Question : [Re] Inquiry for the item from geo****

    Dear seller, no worries about me not buying from you. I have been using Secret Key's products for coming to 3 years or more, if I remember correctly.

    Now, I'm.just waiting for my orders to reach me soon enough :) Did you throw in some samples for me as requested?

    Answer : [Re] Inquiry for the item from geo****

    Thank you so much :)
    We sent your parcel with free starting treatment mask pack 5pcs:)

  • Question : Inquiry for the item from geo****Nov 06, 2018

  • Question : Inquiry for the item from t_b****Aug 16, 2018

    What difference for gold racoony hyrogel and 24k gold premium?

    Answer : [Re] Inquiry for the item from t_b****

    Hi,

    Please refer the detail page :)

    Thank you!

    Secret key

  • Question : Inquiry for the item from hjy****Apr 01, 2018

    Which types is good for whitening/ brightening?

    Answer : [Re] Inquiry for the item from hjy****

    I recommend you marin racoony and 24k gold patch.
    both are suitable for whitening/ brightening.

    Thank you.

    Secretkey

  • Question : Inquiry for the item from van****Feb 10, 2018

    Hi Seller,
    Please advise how many sets of eye patches are contained Racoony box and 24K Gold box?
    Thanks!

    Answer : [Re] Inquiry for the item from van****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    24k gold eyepatch contained 60 eye patches.
    Gold racoony contained 90 patches(Eye60P & Spot30P).
    Pink racoony contained 60 eye&cheek patches.

    Thanks.

    Secretkey

    Question : [Re] Inquiry for the item from van****

    Thanks for your reply.

    How about Marin Racoony? How many pcs?

    Answer : [Re] Inquiry for the item from van****

    Judt fyi.I have ordered my first order (gold racoony) under order no.247635699
    Thanks!

    Question : [Re] Inquiry for the item from van****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    Marin racoony contained 90 patches :)

    and Your parcel was sent out in Feb 19, can be checked a number to track them in 1~2 days later, it takes about 3~5 days to be delivered in business day.

    Thank you for waiting :)

    Have a nice day!

    Secret key

+View all Notice, FAQ, Q&A >>
【Secret Key HQ Direct Operation】 Snail Repairing Skincare 1+1★Toner/Essence/Emulsion/Cream/EyeCream
【Secret Key HQ Direct Operation】 Snail Repairing Skincare 1+1★Toner/Essence/Emulsion/Cream/EyeCream
Item Q&A
  • Question : Inquiry for the item from jan****Nov 12, 2018

    Please confirm if you've stock for Repairing Gel Cream. If so, what is the expiry date?

    Answer : [Re] Inquiry for the item from jan****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    Thank you so much for your interests in our products.

    2018-10-17
    It is a latest restocked date of product, and there is difference a day or two from manufactured date.
    and we have stock for Repairing Gel Cream :)

    Thank you and have a nice day!

    Regards,
    Secret Key

  • Question : Inquiry for the item from joa****Oct 11, 2018

    Re: snail repairing cream
    When is the promotion price will be back?

    Answer : [Re] Inquiry for the item from joa****

    Hi,


    We are not plan on promo coming, but we will try our best plan on promo soon. Please give us expectation. Thanks

  • Question : Expiry DateMay 25, 2018

    Hi,
    Kindly advised the expiry date for Snail Repairing Gel Cream.
    Thanks

    Answer : [Re] Expiry Date

    Thank you for interests our product.

    2018-05-03

    It is a latest restocked date of product, and there is diffrent a day or two from manufactured date.
    A use-by date is 2years from MFG.

    Secretkey

  • Question : Order Status [order no: 257307496 & 257307497]May 22, 2018

    Dear Seller,

    Please update the status of my order, no: 257307496 & 257307497.

    I hope to receive the goods by this week or early next week.

    Thank you.

    Answer : [Re] Order Status [order no: 257307496 & 257307497]

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    We’d like to appreciate your purchase.
    Your parcel was sent out in May 21, can be checked a number to track them in 1~2 days later, it takes about 3~5 days to be delivered in business day.
    Because May 22 is a public holiday in korea.

    Thank you for waiting :)
    Have a nice day!

    Secret key

    Question : [Re] Order Status [order no: 257307496 & 257307497]

    Dear Seller,
    Thank you for the information.
    I was surprised to see that the order status are still "Shipping requested".
    Hope to see the tracking number soon.

    Thank you.

    Answer : [Re] Order Status [order no: 257307496 & 257307497]

    Dear customer.

    Hello, We are Secret Key (Hq office) based in Korea,south

    Your tracking number is SGP133282159 from Qxpress.

    Thank you :)

    Have a nice day!

    Secretkey

  • Question : Inquiry for the item from joa****May 20, 2018

    Hi seller, when is the snail repairing cream expire date?

    Answer : [Re] Inquiry for the item from joa****

    2018-05-03

    It is a latest restocked date of product, and there is difference a day or two from manufactured date.
    A use-by date is 2years from MFG.

    Thanks.

    Secretkey

+View all Notice, FAQ, Q&A >>
★Free Puff★ Secret key Tatoo Perfect Cover Cushion [SPF47/PA++] / 12h super long lasting / Acne care
★Free Puff★ Secret key Tatoo Perfect Cover Cushion [SPF47/PA++] / 12h super long lasting / Acne care
Item Q&A
  • Question : Inquiry for the item from BUB****Nov 11, 2018

    Hi. When is the expiry date? Does it comes with sun protection?

    Answer : [Re] Inquiry for the item from BUB****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south

    Thank you so much for your interests in our products.

    2018-02-19
    It is a latest restocked date of product, and there is difference a day or two from manufactured date.
    It's a cushion foundation and blocks ultraviolet rays.

    Thank you and have a nice day :)

    Regards,
    Secret Key

  • Question : Inquiry for the item from Boe****Jun 30, 2018

  • Question : Inquiry for the item from lav****Apr 04, 2018

    Hi any Spf coverage?

    Answer : [Re] Inquiry for the item from lav****

    what means about spf coverage?

  • Question : Inquiry for the item from ono****Mar 20, 2018

    May I know this tattoo cushion just apply alone?Or need to use powder as the last step to set? Thanks

    Answer : [Re] Inquiry for the item from ono****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    Thank you so much for your interests in our products.
    You can use tatoo cushion just apply alone :)

    Thank you.

    Secretkey

  • Question : Inquiry for the item from Chr****Mar 20, 2018

    hi do u still have the black ones? (;

    Answer : [Re] Inquiry for the item from Chr****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    The Black Tatoo Cushion was discontinued.
    We don't have any stock of black cushion.

    Thank you :)

    Secretkey

+View all Notice, FAQ, Q&A >>
❤SECRETKEY STARTING TREATMENT LINE❤ Galactomyces essence/Eye cream/Cream/Mist/Mask pack
❤SECRETKEY STARTING TREATMENT LINE❤ Galactomyces essence/Eye cream/Cream/Mist/Mask pack
Item Q&A
  • Question : BROKEN BOTTLENov 04, 2018

    Hi, The bottle of essence was COMPLETELY broken when arrived at my place. This is horrible and very unprofessional. I have ordered from Qoo10 numerous times and this has NEVER happened.
    Please send me a new bottle as soon as possible as I'll be travelling next week OR give me a REFUND Please take a look at the photos attached to understand the state that my $33.90 essence bottle was in when I received it. HORRIBLE!

    Answer : [Re] BROKEN BOTTLE



    Dear, Customer
    Hello, We are Secret Key (Hq office) based in Korea,south.

    We are so sorry your inconvenience.
    Could we send them again? If you would like to have a refund for it, we will do that for you.
    Please give your answer.

    Thank you and have a nice day!

    Regards,
    Secret Key

    Question : [Re] BROKEN BOTTLE

    Please send again as soon as possible. Please kindly help to ensure that item won't be broken this time round. Thank you!

    Answer : [Re] BROKEN BOTTLE

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    your parcel will send out in Nov 7.
    It takes about 5~7 days to be delivered in business day.

    Thank you for waiting :)

    Have a nice day!

    Regards,
    Secret Key

  • Question : Inquiry for the item from Won****Nov 04, 2018

    Hi, can the starting treatment essence rose edition be applied on eye area? On the instructions it says to avoid eye area. Please clarify. Thanks!

    Answer : [Re] Inquiry for the item from Won****

    The starting treatment essence rose edition can be applied on eye area.
    There is no word on the essence detail page to avoid the eyes.

  • Question : Rose Edition Starting Treatment EssenceSep 10, 2018

    Hi, when will the restock for Starting Treatment Essence ROSE Edition be?

    Answer : [Re] Rose Edition Starting Treatment Essence

    Hi,
    Thank you so much for your interests in our products.

    It should be here On Sep 17th.

    Thank you :)

    Secret Key

  • Question : Inquiry for the item from chr****Aug 23, 2018

    Hi Seller,
    Pls advise the expiry dates for
    1) Starting Treatment Eyecream Rose Edition
    2) Multi cell night repair miracle Ampoule 50ml
    TQ

    Answer : [Re] Inquiry for the item from chr****

    2018-06-27 Starting Treatment Eyecream Rose Edition
    2018-06-26 Multi cell night repair miracle Ampoule 50ml

    It is a latest restocked date of product, and there is difference a day or two from manufactured date.
    It can be used up to 2 years after opening.

    Thank you.

    Secret Key

  • Question : Ingredients for sleeping packJul 06, 2018

    Do you have the list of ingredients in English for the sleeping pack? I can't read Korean.

    Answer : [Re] Ingredients for sleeping pack

    HI :)
    Thank you so much for your interests in our products.

    Please refer the photo :)

    Question : [Re] Ingredients for sleeping pack

    Thanks! How often should I use the sleeping pack?

    Answer : [Re] Ingredients for sleeping pack

    It can use 2~3 times a week :)

    Question : [Re] Ingredients for sleeping pack

    Thanks! I wanted to order your sleeping pack but when I put it in my cart to pay, the product was oos one min later. May I know when could you replenish it?

    Answer : [Re] Ingredients for sleeping pack

    you can buy it :)

+View all Notice, FAQ, Q&A >>
★Premium Snail Cream 1+1★Black Snail Cream/Prestige Snail Repairing/Snail Reparing Cream&Gel Cream
★Premium Snail Cream 1+1★Black Snail Cream/Prestige Snail Repairing/Snail Reparing Cream&Gel Cream
Item Q&A
  • Question : stockOct 31, 2018

    Do you have stock for Secret Key Snail Gel Cream?

    Answer : [Re] stock

    We have stock for Snail Gel Cream :)

  • Question : Inquiry for the item from war****Jun 15, 2018

  • Question : Inquiry for the item from Can****May 19, 2018

  • Question : Inquiry for the item from Fmo****May 04, 2018

    Any promotion for this products?

    Answer : [Re] Inquiry for the item from Fmo****

    Hi,

    We are not plan on promo coming, but we will try our best plan on promo soon. Please give us expectation. Thanks

  • Question : Inquiry for the item from tin****Oct 10, 2017

+View all Notice, FAQ, Q&A >>
【Secret Key HQ Direct Operation】 Tatto eyebrow tint pack 8g 4 colors / Super Long Lasting!
【Secret Key HQ Direct Operation】 Tatto eyebrow tint pack 8g 4 colors / Super Long Lasting!
Item Q&A
  • Question : Inquiry for the item from qas****Oct 30, 2018

    Does the ingredient contain henna extract?

    Answer : [Re] Inquiry for the item from qas****

    It does not contain henna extract :)
    Thank you!

  • Question : Inquiry for the item from jen****Aug 26, 2018

    Hi seller, if after applying i dont like the shape how can i remove after 2hrs?

    Answer : [Re] Inquiry for the item from jen****

    In case you draw the wrong shape, Please immediately touch it up by using cotton bud or tissue.

  • Question : yumikoJul 09, 2018

    hi when I sleep or shower need to remove anot

    Answer : [Re] yumiko

    Please refer this :)

    *How to use


    01) Right after washing your face,
    apply this product in shape that you would like.

    *Tip_If it is hard to make the shape of eyebrows,
    fill inside of drawing guide.


    02) Let it dry for at least 2 hours.

    03) After it is dried take it off from outer side.

    04) Clean and naturally completed

    Question : [Re] yumiko

    I know I mean when sleep need to remove a not

    Answer : [Re] yumiko

    you don't need to remove :)

    Question : [Re] yumiko

    then can stay how many day

    Answer : [Re] yumiko

    when u will sent out

    Question : [Re] yumiko

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    We’d like to appreciate your purchase.
    Your parcel was sent out in July 10, can be checked a number to track them in 1~2 days later, it takes about 3~5 days to be delivered in business day.
    Thank you for waiting :)

    Have a nice day!

    Secret key

    Answer : [Re] yumiko

    ok thank

    Question : [Re] yumiko

    :)

    Answer : [Re] yumiko

    I get it aready so fast

    Question : [Re] yumiko

    Thank you :)
    If the product is good, please re-order again in 'Secret key'!

    Answer : [Re] yumiko

    the tattoo can stay how long

    Question : [Re] yumiko

    I never put more then two hours I only put 30minute

    Answer : [Re] yumiko

    This

    Question : [Re] yumiko

    Let it dry for at least 2 hours :)

    Answer : [Re] yumiko

    why may 2hours I put 30minute very dark aready

    Question : [Re] yumiko

    Depending on the amount and time of use, it may vary from person to person :)

    Answer : [Re] yumiko

    If I put one night

    Question : [Re] yumiko

    I just dyed my hair to red the colour no red I want my eyebrown same as my hair

    Answer : [Re] yumiko

    There is no tattoo eyebrow color of red.

    Question : [Re] yumiko

    red how which colour is mix if red

    Answer : [Re] yumiko

    Red is likely to be difficult to make.

    Question : [Re] yumiko

    if golden

    Answer : [Re] yumiko

    Please refer the detail page :)

  • Question : Item still not shipped?Jun 08, 2018

    Hi, I have made my order on 5th June but the status is still "Shipping Requested". Would you kindly check on my order as I would be travelling overseas from 18 June and would like to receive this before my trip. Thank you.

    Answer : [Re] Item still not shipped?

    Dear customer.

    Hello, We are Secret Key (Hq office) based in Korea,south

    Your tracking number is SGP133899270 from Qxpress.

    Thank you :)

    Have a nice day!

    Secret key

  • Question : Inquiry related cancel and refund from pin****Apr 30, 2018

    Hi I ordered the eyebrow tattoo n lip tint but received completely different items! How do I return n do the exchange?? I am quite disappointed with the item mix up hope I dun have to go through the hassle of posting the items back...

    Answer : [Re] Inquiry related cancel and refund from pin****

    Dear, Customer
    Hello, We are Secret Key (Hq office) based in Korea,south.

    We are so sorry your inconvenience.
    The shipment was delivered incorrectly.

    Could i send them again? If you would like to have a refund for it, i will do that for you.
    Please give your answer.

    Thank you and have a nice day!
    Secret key

    Question : [Re] Inquiry related cancel and refund from pin****

    How do I return the items? It's a hassle having to ship back the items...

    Answer : [Re] Inquiry related cancel and refund from pin****

    Dear Customer,

    Hello, We are Secret Key (Hq office) based in Korea,south.

    We are so sorry your inconvenience.

    Your missing parcel will send out in May 4.
    It takes about 5~7 days to be delivered in business day.

    Please try the product which you have already received.
    and If the product is good, please re-order again in 'Secret key'!

    If you have any questions, please feel free to ask, and let us know,
    We will help you kindly.^^ 

    Thanks :)

    Regards,
    Secretkey

    Question : [Re] Inquiry related cancel and refund from pin****

    Does that mean I do not have to return the wrong items?

    Answer : [Re] Inquiry related cancel and refund from pin****

    you do not have to return the wrong items :)

    Question : [Re] Inquiry related cancel and refund from pin****

    Oh.. Thk u so much. Will surely reorder if the items are good. Thks.

    Answer : [Re] Inquiry related cancel and refund from pin****

    Oh.. Thk u so much. Will surely reorder if the items are good. Thks.

    Question : [Re] Inquiry related cancel and refund from pin****

    Thank you and have a nice day :)

+View all Notice, FAQ, Q&A >>
【Secret Key HQ】🌟MU-COATING 1+1🌟 LPP Repair Hair treatment 480g+Silk Protein Shampoo 500ml
【Secret Key HQ】🌟MU-COATING 1+1🌟 LPP Repair Hair treatment 480g+Silk Protein Shampoo 500ml
Item Q&A
  • Question : RestockOct 23, 2018

  • Question : Inquiry for the item from ell****Dec 20, 2017

    Hi, 1pkt can use how many times?

    Answer : [Re] Inquiry for the item from ell****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    Thank you so much for your interests in our products.

    It is different from person to person.
    Please refer to capacity.

    Thank you :)

    Secretkey

★SECRET KEY SNOW WHITE LINE★Cream/Milky pack/Lotion/Spot gel/Essence/Skin booster/Moisture cream
★SECRET KEY SNOW WHITE LINE★Cream/Milky pack/Lotion/Spot gel/Essence/Skin booster/Moisture cream
Item Q&A
  • Question : Inquiry for the item from ell****Oct 15, 2018

  • Question : Inquiry for the item from sua****Sep 26, 2018

  • Question : Inquiry for the item from geo****Jul 17, 2018

  • Question : Inquiry for the item from geo****Jul 17, 2018

  • Question : Inquiry for the item from goh****Jun 06, 2018

+View all Notice, FAQ, Q&A >>
【Secret Key HQ Direct Operation】 Multi Cell Night Repair Ampoule 50ml / Intensive Recovery Ampoule
【Secret Key HQ Direct Operation】 Multi Cell Night Repair Ampoule 50ml / Intensive Recovery Ampoule
Item Q&A
  • Question : Inquiry for the item from she****Oct 13, 2018

    Can I use the ampoule day and night?

    Answer : [Re] Inquiry for the item from she****

    The Multi cell ampoule can use day and night :))

  • Question : Inquiry for the item from ong****Jun 20, 2018

    Hi,

    What's the step for the ampoule?
    Toner , mask?

    Thanks

    Answer : [Re] Inquiry for the item from ong****

    The recommended sequence of usage of your current products would be:
    Cleansing> Toner> ampoule>cream or Cleansing> Toner> ampoule>mask pack

    Question : [Re] Inquiry for the item from ong****

    Thank you

    Answer : [Re] Inquiry for the item from ong****

    :)

  • Question : Inquiry for the item from kor****May 25, 2018

    Dear Seller,
    I have received my order today with thanks. But why there is no expiry date on the multi cell night repair. Please advise when is the expiry date?

    Answer : [Re] Inquiry for the item from kor****

    Thank you so much for your interests in our products.

    2018-02-13 / 2018-05-23

    It is a latest restocked date of product, and there is difference a day or two from manufactured date.

    A use-by date is 2years from MFG.

  • Question : Inquiry for the item from spa****May 14, 2018

    You mention multi cell repair eye cream is discontinued, meaning :
    1) secret key got new eye cream product to replace it?

    2) something wrong with the product?

    You still have left over eye cream? When us the expiry date?

    Answer : [Re] Inquiry for the item from spa****

    multi cell repair eye cream is not produce anymore
    and we don't have any stock of multi cell repair eye cream.

  • Question : Inquiry for the item from spa****May 12, 2018

    Is the product available? Previously order and is out of stock?

    Answer : [Re] Inquiry for the item from spa****

    Do you have the multi cell repair eye cream?

    Question : [Re] Inquiry for the item from spa****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    multi cell repair eye cream was discontinued.

    Thank you :)

    Secretkey

+View all Notice, FAQ, Q&A >>
【Secret Key HQ Direct Operation】★1+1★Rose Water Base Toner/Gel Cream/Oil Clear Powder/No sebum
【Secret Key HQ Direct Operation】★1+1★Rose Water Base Toner/Gel Cream/Oil Clear Powder/No sebum
Item Q&A
  • Question : Inquiry for the item from ead****Oct 06, 2018

    Rose water base gel cream isit a moisturizer?
    Use after toner?
    Apply morning & night?
    Expiry dates for those products?
    Thanks

    Answer : [Re] Inquiry for the item from ead****

    HI :)

    Thank you so much for your interests in our products.

    Rose water base gel cream can use as moisturizer.
    It apply mornig and night after use toner.
    and It was made in September 2018 and can be used up to 2 years after opening.

    Thank you.

    Regards,
    Secret Key

  • Question : Inquiry for the item from dav****Sep 09, 2018

    Hi, may I know what is the expiry date for gel cream if I place my order by today? Tx

    Answer : [Re] Inquiry for the item from dav****

    2018-05-17

    It is a latest restocked date of product, and there is difference a day or two from manufactured date.
    It can be used up to 2 years after opening.

    Thank you.

    Secret Key

  • Question : Inquiry for the item from con****Jul 01, 2018

    May I know the delivery how long

    Answer : [Re] Inquiry for the item from con****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    You can be checked a number to track them in 1~2 days later, it takes about 3~5 days to be delivered in business day.

    Have a nice day!

    Regards,
    Secretkey

  • Question : Recommend Gel CreamMay 22, 2018

    Hi,
    Can you recommend which type of gel cream is suitable for sensitive, sagging, wrinkle & ageing skin.
    Rosewater Base Gel Cream OR Snail Repairing Gel Cream ? OR Others?
    Thanks

    Answer : [Re] Recommend Gel Cream

    Thank you so much for your interests in our products.

    In your case, We recommend you Snail Repairing Gel Cream :)
    Snail mucus extract helps skin to recover from trouble and protect skin fron active oxygen.

    Regards,
    Secretkey

  • Question : Inquiry for the item from che****May 16, 2018

    hi seller,
    I have oily skin.. are your product suitable for oily skin type people?
    I have both black head and white.head on my face. enlarged pores.
    I brought alot of skin care products and the result always make me breakout even more. and I stop using them. now I have alot of skin care product untouched. ever since I don't buy skin care product anymore. can you recommend me?

    Answer : [Re] Inquiry for the item from che****

    and I also have to apply make up for work. almost daily..

    Question : [Re] Inquiry for the item from che****

    HI :)
    Thank you so much for your interests in our products.

    If your blackhead is your skin problem, I'd recommend the lemon sparkling peeling gel and black out pore bubble pack.

    They help remove dead skin cells and blackheads and improve skin sebum and cleanse pores.

    Once you remove dead skin cells and blackheads, you should be careful about moisturizing.

    The recommended sequence of usage of your current products would be:
    Peeling Gel or Bubbling pack(1~2 times a week) > Essence > Ampoule > Serum > Moisturiser

    If you have any questions, please feel free to ask, and let us know,
    We will help you kindly.^^ 

    Regards,
    Secretkey

+View all Notice, FAQ, Q&A >>
💖FREE SAMPLE 25ml💖1+1💖Secret key Lemon Sparkling Peeling Gel 120ml+Cleansing Form 120g
💖FREE SAMPLE 25ml💖1+1💖Secret key Lemon Sparkling Peeling Gel 120ml+Cleansing Form 120g
Item Q&A
  • Question : Inquiry for the item from the****Sep 28, 2018

    You give coupon but it cannot be applied?

    Answer : [Re] Inquiry for the item from the****

    because it is already a discount price now, the coupon does not apply :)

  • Question : Inquiry for the item from pig****Jun 27, 2018

    Hi seller, the peeling gel one week use how many time? What the expiry date ?
    Thanks

    Answer : [Re] Inquiry for the item from pig****

    Hi,

    2018-05-29

    It is a latest restocked date of product, and there is difference a day or two from manufactured date.
    A use-by date is 2years from MFG.

    The recommended interval depends on the skin type, but it is recommended to use it once every seven days.

    Thank you :)

    Regards,
    Secretkey

  • Question : Inquiry for the item from byp****May 05, 2018

    When is the 30% discount coming back?

    Answer : [Re] Inquiry for the item from byp****

    Hi,

    We are not plan on promo coming, but we will try our best plan on promo soon. Please give us expectation. Thanks

    Question : [Re] Inquiry for the item from byp****

    I was going to buy 2 weeks ago but price suddenly went up! It was total 18 SGD for peeling gel & face wash

    Answer : [Re] Inquiry for the item from byp****

    we will try our best plan on promo soon :)

  • Question : Inquiry for the item from swe****Mar 04, 2018

    Hi, how many times do i use a week? Thanks

    Answer : [Re] Inquiry for the item from swe****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    The recommendation cycle varies depending on the type of skin, but we recommend using it once every 7 days.

    Thank you :)

    Secretkey

  • Question : Inquiry for the item from wan****Jan 06, 2018

    Hi may i know the expiry date of this profuct?

    Answer : [Re] Inquiry for the item from wan****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south

    It was made in December 2017 and can be used up to 2 years after opening.

    Thank you.

    Secretkey

[Secret Key HQ]★Secretkey MU-COATING&SO FAST Series★Treatment/Shampoo/Hair Pack
[Secret Key HQ]★Secretkey MU-COATING&SO FAST Series★Treatment/Shampoo/Hair Pack
Item Q&A
  • Question : Inquiry for the item from chi****Sep 19, 2018

    Are these haircare products registered with HSA?

    Answer : [Re] Inquiry for the item from chi****

    Our haircare products are not registered with HSA.

  • Question : Inquiry for the item from lon****Aug 27, 2018

    Hi.. when will the ampoules restock ?

    Answer : [Re] Inquiry for the item from lon****

    Hi,

    We can't be sure when it will be back in stock.

    we apologize for the inconvenience.
    We will do our best for these products to be restocked as soon as possible.

    Thank you :)

  • Question : Inquiry for the item from Lyn****Jul 31, 2018

    When will you restock the ampule?

    Answer : [Re] Inquiry for the item from Lyn****

    Hi:) Thank you for your interest in Secret key.

    Unfortunately,
    the ampoule which you have requested is not currently available.
    Beacuse we can't be sure when it will be back in stock.

    we apologize for the inconvenience.
    We will do our best for these products to be restocked as soon as possible.

    Thank you :)

  • Question : Inquiry for the item from cla****May 29, 2018

    Hi, what is the difference between MU coating and the premium so fast series? And I just permed bleached and coloured my hair, so kinda drying at the moment. Which one is more suitable?

    Answer : [Re] Inquiry for the item from cla****

    We recommend you Mu-coating LPP Repair Hair Treatment!
    It concentrated nutrition style for making healthy hair :)

  • Question : Inquiry for the item from ish****May 02, 2018

    How to use so fast booster pack? Is that a leave on treatment?

    Answer : [Re] Inquiry for the item from ish****

    Pleaser refer this :)

    *so fast booster pack how to use
    1) After shampooing remove all water on hair and apply moderate amount on the hair evenly.
    2) Do a scalp and hair massage carefully between 3 to 5 minutes with fingers, and rince throughly with tepid water.

    Question : [Re] Inquiry for the item from ish****

    Then what is the difference of so fast booster treatment?

    Answer : [Re] Inquiry for the item from ish****

    so fast booster treatment forms protective membrane at hair and protects from light damage.
    and so fast booster pack concentrated nutrition style for making heathly hair.

+View all Notice, FAQ, Q&A >>
【Secret Key HQ Direct Operation】Skin Refreshing Nature Toner★1+1★Witch-hazel/Milk/Teatree/Rose/Aloe
【Secret Key HQ Direct Operation】Skin Refreshing Nature Toner★1+1★Witch-hazel/Milk/Teatree/Rose/Aloe
Item Q&A
  • Question : Inquiry for the item from min****Sep 07, 2018

  • Question : Inquiry from joa****Sep 06, 2018

  • Question : Inquiry for the item from sjl****Aug 28, 2018

    Hello, may I know what is the percentage of AHA and BHA in the hyaluronic toner?

    Answer : [Re] Inquiry for the item from sjl****

    We will contact you again after confirming the manufacture company.

    Regarding the hiallon soft microfilm toner you inquired about earlier,

    we share the manufacturer answers.

    Both(AHA&BHA) are included 0.1%.
    (Sep 21, 2018 14:48)

  • Question : Hyaluron soft micro-peel toner 500ml.Jul 18, 2018

    Hello, please advise what is the expiry of the hyaluron soft micro-peel toner 500ml?

    Answer : [Re] Hyaluron soft micro-peel toner 500ml.

    2018-06-29

    It is a latest restocked date of product, and there is difference a day or two from manufactured date.
    A use-by date is 2years from MFG.

    Thank you and have a nice day!
    Secret key

  • Question : Order No : 262086826Jun 25, 2018

    Please refer to the above order.

    As per your message, the stock for Mu-coating LPP hair treatment is currently out of stock and will only be available on 9th July 18

    Kindly do not cancel the order and to deliver the stock on 9th July.

    Thank you.

    Answer : [Re] Order No : 262086826

    Thank you for long waiting :)
    once the stock is ready, i will inform you again!
    Hava a good day!

+View all Notice, FAQ, Q&A >>
【Secret Key HQ Direct Operation】❤Base Makeup❤Tatoo Cover Cushion/BB Cream/CC Cream/Foundation/Powder
【Secret Key HQ Direct Operation】❤Base Makeup❤Tatoo Cover Cushion/BB Cream/CC Cream/Foundation/Powder
Item Q&A
  • Question : Inquiry for the item from chw****Aug 24, 2018

    Hi, when will vcc be back in stock?

    Answer : [Re] Inquiry for the item from chw****

    Hi,
    Thank you so much for your interests in our products.

    It should be here On August 29th.

    Thank you :)

    Secret Key

    Question : [Re] Inquiry for the item from chw****

    Hi, still no update for new stock for vcc?

    Answer : [Re] Inquiry for the item from chw****

    Hi,

    The restock date is way behind schedule.
    It should be here On Sep 10th.

    We are so sorry for the inconvenience caused by the out of stock.
    We will do our best for these products to be restocked as soon as possible.

    Thank you.

    Regards,
    Secretkey

  • Question : Missing Item - Cart no. 120608294Aug 17, 2018

    Dear Seller,
    I have order 2 items but only received 1 - Cover Up BB. How about the VCC Lift Up CC Cream ?
    Can please help to check.

    Thank you

    Best Regards
    Yan

    Answer : [Re] Missing Item - Cart no. 120608294

    We sent message on August 7.
    Please check this message :)

    --------------------------------------------------------
    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south

    First up, Thanks for your purchasing and so sorry that we do not have any stock of VCC cream,
    It should be here On August 13th, we will send your parcel when it will be available as soon as possible.

    If you would like to have a refund for it, Please leave a message to us.

    We are so sorry for the inconvenience caused by the out of stock.
    We will do our best for these products to be restocked as soon as possible.

    Thank you.

    Regards,
    Secretkey

  • Question : Inquiry for the item from yvo****Apr 10, 2018

    Hi, when will you restock VCC again? =)

    Answer : [Re] Inquiry for the item from yvo****

    VCC is restocked :)
    you can order now!!

  • Question : Inquiry for the item from Oct****Jan 22, 2018

    The cover up skin perfecter can it be used like a Bb cream make up to be applied on the whole face..?? Instead of using it just to cover some areas of the face??

    Answer : [Re] Inquiry for the item from Oct****

    The cover up skin perfecter it can be used like a Bb cream make up to be applied on the whole face :)

  • Question : Secret Key Tattoo Cover CushionJan 02, 2018

    Hi,

    will there be restock for the tattoo cover cushion?

    Answer : [Re] Secret Key Tattoo Cover Cushion

    The tattoo cover cushion pink edition was discontinued.
    It will be renew the product.

    Thank you for your interest in our products.

    Thank you and have a nice day!
    Secret key

    Question : [Re] Secret Key Tattoo Cover Cushion

    Is there any similar design coming up?

    Answer : [Re] Secret Key Tattoo Cover Cushion

    There is no definite plan.
    We will do our best for these products to be resnewed as soon as possible.

    Thank you :)

    Secretkey

+View all Notice, FAQ, Q&A >>
💓Crazy price only 23/8-27/8⏰ 💓1+1💓 Rose Water Oil Clear Powder/No sebum powder/Pore Blur Pact
💓Crazy price only 23/8-27/8⏰ 💓1+1💓 Rose Water Oil Clear Powder/No sebum powder/Pore Blur Pact
Item Q&A
  • Question : Inquiry for the item from hea****Aug 27, 2018

    Hi, how do I use this powder?

    Answer : [Re] Inquiry for the item from hea****

    Apply the adequate amount of powder on the embedded puff and tap on the spot with oil.

    Question : [Re] Inquiry for the item from hea****

    Is the powder tinted or transparent?

    Answer : [Re] Inquiry for the item from hea****

    rose powder is Colorless ultra fine particle powder.

    Question : [Re] Inquiry for the item from hea****

    Ok thanks! When will my item be shipped out please?

    Answer : [Re] Inquiry for the item from hea****

    your tracking number is uploaded :)

  • Question : Inquiry for the item from haz****Feb 22, 2018

  • Question : Inquiry for the item from spr****Feb 18, 2018

  • Question : Inquiry for the item from bes****Feb 15, 2018

    Hi seller can this powder applied while sleeping or after all the skincare at night ?

    Answer : [Re] Inquiry for the item from bes****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south

    Thank you so much for your interests in our products.

    Rose powder can be used as oil paper and eye&lip primer.
    Rose powder have to cleansing the face before you sleep.

    Thank you.

    Secretkey

  • Question : Inquiry for the item from wan****Jan 06, 2018

    Hi may i know the expiry date of this profuct?

    Answer : [Re] Inquiry for the item from wan****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south

    It was made in November 2017 and can be used up to 2 years after opening.

    Thank you.

    Secretkey

+View all Notice, FAQ, Q&A >>
♥FREE SHIPPING♥SECRETKEY LIP COLLECTION♥ Velvet Tint/Fitting lipstick/Sweet glam tint glow/Two-tone
♥FREE SHIPPING♥SECRETKEY LIP COLLECTION♥ Velvet Tint/Fitting lipstick/Sweet glam tint glow/Two-tone
Item Q&A
  • Question : Product sequenceAug 24, 2018

    Hi,
    Which are the top 2 or 3 series that are long lasting?

    Answer : [Re] Product sequence

    The ranking of long lasting is as follows : 1>2>3=4
    But there might be difference among individuals.

  • Question : Inquiry for the item from jed****Dec 31, 2017

    Hi is your fitting forever lipstick 1+1 as highlighted in yellow in your listing? Will you send 2 of same color?

    Answer : [Re] Inquiry for the item from jed****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south

    You can choose 2 diffrent color.

    Thanks.

    Secretkey

    Question : [Re] Inquiry for the item from jed****

    Thank you for reply. There's no option for 2nd color, so I indicate in memo to seller? Can I choose your new colors #peach pink as my 2nd color? 1st colour I will choose vivid pink from the drop down list. Thanks!

    Answer : [Re] Inquiry for the item from jed****

    I'd like to try #8 peach pink for my 2nd color.

    Question : [Re] Inquiry for the item from jed****

    I confused the product code.
    This item code that you inquiry about is single item code.
    Only one product can be purchased.
    I apologize for any inconvenience.

    Answer : [Re] Inquiry for the item from jed****

    Oh no worries. So how do I choose your new colors? #8 peach pink is not in your drop down list

    Question : [Re] Inquiry for the item from jed****

    The peach pink color was discontinued.
    You can buy these Fitting Lipstick color ▼
    Rose pink / Peach / Red / Vivid Pink / Light Pink / Red Burgundy

    Thank you for your understanding!

    Secretkey

  • Question : Inquiry for the item from fan****Dec 13, 2017

    Hi seller, when will the new stock for juicy orange tint glow coming?

    Answer : [Re] Inquiry for the item from fan****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    You can buy juicy orange color now :)

    Thank you for waiting!

    Secretkey

  • Question : Inquiry for the item from fan****Nov 28, 2017

    Hi Seller,
    When will the new stock for rose pink lipstick arrive?

    Answer : [Re] Inquiry for the item from fan****

    Hi:) 
    We are so sorry for the inconvenience caused by the out of stock.

    Rose pink lipstick will be restock in November 30.
    We will do our best to quick restock. 

    Thanks:)

  • Question : Inquiry for the item from you****Sep 04, 2017

    Hi, can I know when will the stock for watermelon ice cream come in? As I need it urgently. Can you also advise which glossy lipstick is nicer for tanned or darker skin tone? Thanks!

    Answer : [Re] Inquiry for the item from you****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    watermelon was discontinued.
    and if you like watermelon color, i will recomend you sweet glam tint glow babypink color.

    Thank you :)

    Secretkey.

+View all Notice, FAQ, Q&A >>
【Secret of White skin of korean girls】 ❤1+1❤ Secret key Snow White Cream 50g / Milky Pack 200g
【Secret of White skin of korean girls】 ❤1+1❤ Secret key Snow White Cream 50g / Milky Pack 200g
Item Q&A
  • Question : Inquiry for the item from chi****Aug 15, 2018

    Hi seller may I know what is the diff between milk lotion and milk pack? Thanks

    Answer : [Re] Inquiry for the item from chi****

    Hi :)

    Thank you so much for your interests in our products.

    milky pack is wash-off type that makes natural brightening lasting for 10hr for face&body.
    and milky lotion is no need wash off lotion type that makes immediate brightening effect.

    Thanks :)

  • Question : Inquiry for the item from ade****Oct 28, 2017

    Do I apply the lotion before or after sunblock? Cream is after sunblock?

    Answer : [Re] Inquiry for the item from ade****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    Thank you so much for your interests in our products.
    You can use suncream before using lotion.

    Thank you.

    Secretkey

  • Question : Premium milky packOct 15, 2017

    Hi, How can I select Premium Milky Pack?

    Answer : [Re] Premium milky pack

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    Premium Milky Pack was discontinued.

    Thank you :)

    Secretkey.

  • Question : Inquiry related delivery from nor****Oct 10, 2017

    230596346
    Please help.please help help help. I want my order please.
    This order is since 30 sep and i am waiting for the item to ship... I have been sending a direct massage for more then 7tiimes with no response.. please help

    Answer : [Re] Inquiry related delivery from nor****

    Dear customer.

    Hello, We are Secret Key (Hq office) based in Korea,south

    Your parcel was sent out in October 2.
    Your tracking number is SGP117516840 from Qxpress.

    Thank you :)

    Have a nice day!
    Secret key.

  • Question : Inquiry for the item from pei****Oct 08, 2017

    Hi seller
    Which of the product can be used for face brightening, but not that oily and also do not have to remove with make up remover?

    Answer : [Re] Inquiry for the item from pei****

    I recommend you Snow white milky lotion.
    It doesn't need to wash off lotion type.
    immediate brightning effect for face&body!

    Thank you.

    Secretkey

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【Secret Key HQ】🌟1+1🌟24k Gold Premium First Essence 150ml/Cream 50g/Serum 30ml/Eye patch(60 packs)
【Secret Key HQ】🌟1+1🌟24k Gold Premium First Essence 150ml/Cream 50g/Serum 30ml/Eye patch(60 packs)
Item Q&A
  • Question : Inquiry for the item from che****Aug 04, 2018

    24 gold first essence when will restock again? Thanks

    Answer : [Re] Inquiry for the item from che****

    Dear, Customer
    Hello, We are Secret Key (Hq office) based in Korea,south.

    It should be here On August 16th.
    We are so sorry for the inconvenience caused by the out of stock.
    We will do our best for these products to be restocked as soon as possible.


    Thank you.

    Regards,
    Secretkey

    Question : [Re] Inquiry for the item from che****

    How about rose essence?? Out of stock also.

    Answer : [Re] Inquiry for the item from che****

    Dear, Customer
    Hello, We are Secret Key (Hq office) based in Korea,south.

    It should be here On August 24th.
    We are so sorry for the inconvenience caused by the out of stock.
    We will do our best for these products to be restocked as soon as possible.


    Thank you.

    Regards,
    Secretkey

  • Question : SERUMApr 04, 2018

    Hi, anyway to purchase only the serum, I still kept 2 bottles of essence.

    Answer : [Re] SERUM

    Hi:) Thank you for your interest in our product.

    We're sorry to inform that
    We don't have any listing plan for serum yet. 
    We'll do our best to list these products. 

    Thanks :)

  • Question : Inquiry for the item from geo****Mar 21, 2018

  • Question : Inquiry for the item from geo****Mar 18, 2018

  • Question : Inquiry for the item from geo****Mar 18, 2018