Q&A board

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Q & A Lists
Item Question & Answer
SgLightStore - Safety Mark Drivers
SgLightStore - Safety Mark Drivers
Item Q&A
  • Question : Inquiry for the item from ngk****Sep 01, 2019

  • Question : Inquiry for the item from sjc****Feb 11, 2019

SgLightStore - 15W LED Track Light - Warm Light Only
SgLightStore - 15W LED Track Light - Warm Light Only
Item Q&A
  • Question : Inquiry for the item from Jag****Aug 05, 2019

    Hi,
    Can I check if it is possible to mount this without the track?
    I am looking for single light to shine on painting on small area.

    thanks.

    Answer : [Re] Inquiry for the item from Jag****

    Hi, sorry you need a track to light up this light. Thanks :)

SgLightStore - 36W LED UFO E27 Energy saving Light Bulb with 1 YR Warranty!! (White Only)
SgLightStore - 36W LED UFO E27 Energy saving Light Bulb with 1 YR Warranty!! (White Only)
Item Q&A
  • Question : Inquiry for the item from hip****Jul 10, 2019

    Could you share the dimension of the 36W bulb? Diameter and height. Thks.

    Answer : [Re] Inquiry for the item from hip****

    Diameter:19cm
    Height: 9cm
    (Please allow 1-2cm differences)

    Question : [Re] Inquiry for the item from hip****

    Thks! Both 24W & 36W bulbs have the same dimensions?

    Answer : [Re] Inquiry for the item from hip****

    nope. 24Watt is smaller in diameter

    Question : [Re] Inquiry for the item from hip****

    Then what is 24W bulb’s dimension?
    Your replies for 36W and 24W are both 19cm diameter and 9cm high (+/-1-2 cm). Thks.

    Answer : [Re] Inquiry for the item from hip****

    Then what is 24W bulb’s dimension?
    Your replies for 36W and 24W are both 19cm diameter and 9cm high (+/-1-2 cm). Thks.

    Question : [Re] Inquiry for the item from hip****

    36W Diameter : 19cm
    36W Height: 9cm

    24W Diameter: 15.5cm
    24W Height: 8cm

SgLightStore - 24W LED UFO E27 Energy saving light bulb with 1YR Warranty!!
SgLightStore - 24W LED UFO E27 Energy saving light bulb with 1YR Warranty!!
Item Q&A
  • Question : Inquiry for the item from hip****Jul 10, 2019

    What is the dimension (diameter n height) of the bulb? Thks.

    Answer : [Re] Inquiry for the item from hip****

    Diameter:19cm
    Height: 9cm
    (Please allow 1-2cm differences)

SgLightStore - Safety Mark Drivers
SgLightStore - Safety Mark Drivers
Item Q&A
  • Question : Inquiry for the item from con****Jun 29, 2019

    What is the DC Output voltage and current rating of the 3-6W driver?
    And can I have the dimensions of the driver.
    Thanks

    Answer : [Re] Inquiry for the item from con****

    Hi. the driver DC output is 300mA.
    L:7.5cm B:3cm H:2cm

    Question : [Re] Inquiry for the item from con****

    Thanks. I have already placed order with you using my brother's account. Order numbers are 298993647 and 298993648.

    Answer : [Re] Inquiry for the item from con****

    Yes we have received ur order. Thanks

  • Question : Inquiry for the item from juz****Sep 30, 2018

    Hi for this 12Watts driver, can I purchase to replace my driver for the 4 in 1 LED glass downlight I got also from your store?

    Answer : [Re] Inquiry for the item from juz****

    Hi. Sorry. it's a different driver. can you whatsapp us at 97560459 for the 4 in 1 driver. thanks

  • Question : LED Driver ConnectorsJan 07, 2018

    Does your LED drivers comes with the connectors?

    Answer : [Re] LED Driver Connectors

    Hi, yes there is connector attached. Thanks :)

    Question : [Re] LED Driver Connectors

    What types of connectors is available? Male? Female? Coz I dun see it as options in the listing.

    Answer : [Re] LED Driver Connectors

    It is a female connector. It come with the driver so there is no option to choose. Thanks

3 Watt LED Flat Panel DownLight with 1 year warranty
3 Watt LED Flat Panel DownLight with 1 year warranty
Item Q&A
  • Question : Inquiry for the item from jam****Jun 23, 2019

    Hi seller. It’s the dimension 8.3cm and 6.3xm below? Please see photos Thanks

    Answer : [Re] Inquiry for the item from jam****

    Hi, Your downlight cut out is 6cm. our smallest, 3watt is 6.2cm

SgLightStore - 3M Thin LED Strips
SgLightStore - 3M Thin LED Strips
Item Q&A
SgLightStore - LED T5 Tube - White / Warm Colour with 1 year warranty
SgLightStore - LED T5 Tube - White / Warm Colour with 1 year warranty
Item Q&A
  • Question : Inquiry for the item from Egg****May 30, 2019

  • Question : Replacement to LEDNov 10, 2018

    Hi,

    I currently have a fluorescent T5 setup (T5 tubes connected in serial). If i want to replace with LEDs, do I need to remove the ballast or can I just do a swap of all the tubes only?

    Answer : [Re] Replacement to LED

    Hi, you need to remove everything and replace to LED. LED cannot mix with florescent lights and no need ballast. Thanks :)

  • Question : Inquiry for the item from sol****Sep 03, 2018

    Hi seller, can I know do u include the connecter? Cause I need to install it for the L box light in the toilet? Thanks

    Answer : [Re] Inquiry for the item from sol****

    Hi, yes the connector is provided. Thank you :)

  • Question : 2 Pin connectorAug 15, 2018

    My existing t5 fluorescent is using 2 pin power connector.

    Is your 4 feet LED t5 using 2 pin or 3 pin ? If using 3 pin, do you provide free converter to connect to my existing 2 pin power ?

    Answer : [Re] 2 Pin connector

    Hi, ours are 3 pin but you can don't connect the earth wire if you want to connect using 2 wiring. Btw you can't mix fluorescent tube with LED tube too so you need to change all. Thanks :)

  • Question : Inquiry for the item from ray****Jul 23, 2018

    is it the same as the one in the attached pic?

    Answer : [Re] Inquiry for the item from ray****

    Hi, sorry it is not the same as our. Our is 3 pin and do not have the on/off switch. Thanks :)

+View all Notice, FAQ, Q&A >>
SgLightStore - 1M Thin LED Strip Driver
SgLightStore - 1M Thin LED Strip Driver
Item Q&A
  • Question : Inquiry for the item from fiz****May 10, 2019

    Hi
    May I check with you, do u sell the 5amp led driver for led strip light? Is it 5amp driver enough for 3 meter length of led strip light?
    Thanks

    Answer : [Re] Inquiry for the item from fiz****

    Hi. sorry our drivers are currently out of stock. You may WhatsApp us at 97560459 to check again on stock arrival. Thanks!

12 Watt LED Flat Panel DownLight with 1 year warranty
12 Watt LED Flat Panel DownLight with 1 year warranty
Item Q&A
  • Question : Inquiry for the item from sup****May 03, 2019

    Hi,

    Are the dimmable 18w round led downlight in stock?
    thanks.

    Answer : [Re] Inquiry for the item from sup****

    Can u WhatsApp us at 97560459

  • Question : Inquiry for the item from sup****Apr 22, 2019

    Are these LED lights dimmable?

    Answer : [Re] Inquiry for the item from sup****

    Our dimmable ones out of stock at the moment.

  • Question : Inquiry for the item from 239****Mar 15, 2019

    May I know what is the false ceiling cut out size for the 17 cm square LED downlight please?

    Answer : [Re] Inquiry for the item from 239****

    Hi, the cut out size is 6inch. 15cm.

    Question : [Re] Inquiry for the item from 239****

    I see, great to hear that, thanks

  • Question : Inquiry for the item from hil****May 30, 2018

SgLightStore - Singapore Spring Safety Mark LED Surface Panel / Ceiling Light with 3 Years Warranty
SgLightStore - Singapore Spring Safety Mark LED Surface Panel / Ceiling Light with 3 Years Warranty
Item Q&A
  • Question : Inquiry for the item from ckl****Apr 15, 2019

    Hi, this series is more expensive becos of different led driver (with safety mark) used? The lights itself are the same am i correct? Thanks

    Answer : [Re] Inquiry for the item from ckl****

    Hi. Yes. the difference is only the driver

    Question : [Re] Inquiry for the item from ckl****

    Ok noted. Thanks

    Answer : [Re] Inquiry for the item from ckl****

    Welcome.

    Regards,
    Qoo10.sg

  • Question : Recommended wattageJun 05, 2017

    Dear Seller,

    Please advise on the recommended wattage for use in the following areas:

    1)Bedroom
    2)Toilet
    3)Service yard
    4)Household shelter

    Thank you!

    Answer : [Re] Recommended wattage

    Hi Buyer, please see below recommend.

    Bathroom - 24w
    Toilet and Service Yard - 18w
    Storeroom - 18w or 12w depending how bright you want.

    Thanks.

SgLightStore - Kaze Trio - 40/46/52 Inch (Arctic White)
SgLightStore - Kaze Trio - 40/46/52 Inch (Arctic White)
Item Q&A
  • Question : Inquiry for the item from hhh****Jan 06, 2019

    Hi,
    If I buy fan through qoo10,
    1. do I get free delivery? as your website mentions free delivery for $250 order.
    2. Do you provide installation of fan? How much?
    3. Do you help to install track light also? How much.
    Thanks.

    Answer : [Re] Inquiry for the item from hhh****

    Hi, please contact us at 97560459 for more details Thanks :)

6 Watt LED Surface Panel / Ceiling Light with 1 year warranty
6 Watt LED Surface Panel / Ceiling Light with 1 year warranty
Item Q&A
  • Question : Inquiry for the item from loo****Nov 06, 2018

    Hi SgLightStore,
    1. do you sell any 3-tones lights (cool, warm, daylight) in similar design? Either in 6W, 9W or 12W.
    2. if yes, what's the weblink we can order from you?

    Hope to hear from you soon, thanks.

    Answer : [Re] Inquiry for the item from loo****

    Hi, sorry we do not have the 3 colour tone ceiling light listing in Qoo10 currently but we have them in our Showroom. Please drop by and have a look when you are free. Thanks :)

    Question : [Re] Inquiry for the item from loo****

    Ok, glad to know - hope the 3-colour tone ceiling lights sold in your showroom are within our limited budget!

    3. what are some of the available designs? (can share some pictures with us?)
    4. what are some of their wattage + prices?

    Answer : [Re] Inquiry for the item from loo****

    Hi, there are many designs. You can visit our showroom ot website for more details Thanks :)

SgLightStore - LED Flat Panel DownLight with 1 year warranty
SgLightStore - LED Flat Panel DownLight with 1 year warranty
Item Q&A
  • Question : Inquiry for the item from jcr****Oct 30, 2018

    Is this safety mark driver?
    is it necessary to get safety mark driver...

    Answer : [Re] Inquiry for the item from jcr****

    Hi, this link is non-safety mark driver. For safety mark driver, the warranty is 3 years. Thanks :)

    Question : [Re] Inquiry for the item from jcr****

    is safety mark driver necessary? can i hav the link to safety marker driver?

    Answer : [Re] Inquiry for the item from jcr****

    Hi, yes it is better to have. Please see below link Thanks :)

    https://m.qoo10.sg/gmkt.inc/Mobile/Goods/Goods.aspx?goodscode=521631443&banner_no=1305330

  • Question : Inquiry for the item from jcr****Oct 30, 2018

    how big opening of hole do i need for 3 and 6w led square lighting?

    Answer : [Re] Inquiry for the item from jcr****

    Hi, for 3w is 2.5 inch and 6w is 4 inch Thanks :)

  • Question : Inquiry for the item from lzt****Jun 30, 2018

  • Question : Downlight 3in1Jun 25, 2018

    Hi, for the downlight Square, do you have 3 in 1 (colours) for 9watt?

    Answer : [Re] Downlight 3in1

    Hi, our 3 in 1 only in 12w glass panel thanks :)

  • Question : Inquiry for the item from J9l****Jun 23, 2018

+View all Notice, FAQ, Q&A >>
SgLightStore - PL-057 Pendant Light
SgLightStore - PL-057 Pendant Light
Item Q&A
  • Question : Length of cableOct 08, 2018

    Hello!
    What is the length of the cable?

    Answer : [Re] Length of cable

    Hi. The length is up to 1m. adjustable

SgLightStore - Samaire SA575 LED/E27 Frankfurt - 57 Inch (PWT)
SgLightStore - Samaire SA575 LED/E27 Frankfurt - 57 Inch (PWT)
Item Q&A
  • Question : Inquiry for the item from Des****Oct 01, 2018

    Hi, do u have this item ready??? Any whatsapp for easy communication???

    Answer : [Re] Inquiry for the item from Des****

    yes. you may whatsapp us at 97560459

Acorn AC-108/218/203/238/268 $299 PROMOTION!!!!
Acorn AC-108/218/203/238/268 $299 PROMOTION!!!!
Item Q&A
  • Question : Inquiry for the item from jie****Sep 01, 2018

SgLightStore - 3 in 1 LED Glass Panel DownLight 12 Watt with 1 year warranty
SgLightStore - 3 in 1 LED Glass Panel DownLight 12 Watt with 1 year warranty
Item Q&A
  • Question : Inquiry for the item from ton****Aug 09, 2018

    What is the hole cutout dimension for the square light?

    Answer : [Re] Inquiry for the item from ton****

    Hi, it is about 13-14cm :)

  • Question : Inquiry for the item from rad****Nov 07, 2017

    safety mark?

    Answer : [Re] Inquiry for the item from rad****

    Hi, for changeable color it doesn't come with safety mark. Thanks

  • Question : Inquiry for the item from rad****Nov 03, 2017

    Exchangeable if light not working?

    Answer : [Re] Inquiry for the item from rad****

    Hi, yes please bring over to our showroom for exchange. Thanks

  • Question : [About Item] Related InquiriesDec 08, 2016

    Hi. What the dimension of the square downlight?

    Answer : [Re] [About Item] Related Inquiries

    Hi, the outer is about 5.5 inches. Tks

SgLightStore - 3 Watt LED Warm Double Spot Light with 1 year warranty
SgLightStore - 3 Watt LED Warm Double Spot Light with 1 year warranty
Item Q&A
  • Question : Installation service available?Aug 03, 2018

    Hi seller, is there installation service? Rate?

    Answer : [Re] Installation service available?

    Hi, yes we have installation service. You can WhatsApp us at 97560459 for our rate Thanks :)

  • Question : Inquiry for the item from jun****Jul 28, 2018

  • Question : Inquiry for the item from vic****Oct 17, 2017

    Hi tomolo wed18Oct open?

    Answer : [Re] Inquiry for the item from vic****

    Hi Sorry tomorrow we are close. Tks

  • Question : Inquiry for the item from kok****Sep 21, 2017

    What is the cut out hole dimension for this?

    Answer : [Re] Inquiry for the item from kok****

    Hi, the cutting hole is about 7.5 x 3.5 inch Thanks

SgLightStore - LED Surface Panel / Ceiling Light with 1 year warranty
SgLightStore - LED Surface Panel / Ceiling Light with 1 year warranty
Item Q&A
  • Question : electrical works?Jun 15, 2018

  • Question : Light colour temp & warrantyApr 21, 2017

  • Question : Led driver with safety mark ?Apr 24, 2017

    Dear seller,

    Is there any safety mark for the led driver?

    Thank you!

    Answer : [Re] Led driver with safety mark ?

    Hi, yes you may go to the listing with Safety Mark for your driver Thanks

  • Question : Light colourApr 04, 2017

    I am looking for the energy bulb equivalent of daylight (not as yellow as warm white or as grey-white as cool white; something in between). Which colour should I choose?

    Answer : [Re] Light colour

    Hi, there are only 3 colours available for LED light colour in the market now. Warm is near yellow, cool is near sunlight and white is pure white. Tks

    Question : [Re] Light colour

    Thanks. Am I right to say cool is between warm and white then?

    Answer : [Re] Light colour

    Hi, yes you are right!

    Question : [Re] Light colour

    ok, thanks!

    Answer : [Re] Light colour

    You are most welcome tks

  • Question : Led driverApr 17, 2016

    Is your led driver spring certified?

    Answer : [Re] Led driver

    Hi, our driver currently is CE and CCC certified which is international. But in the meantime, we are also applying for Safety Mark which only required in Singapore. It will take a few more months for the process. We have 1 year warranty for our products so please rest assured. Thanks.

SgLightStore - Spin Savannah - 43/52/60 Inch (Walnut Grain)
SgLightStore - Spin Savannah - 43/52/60 Inch (Walnut Grain)
Item Q&A
  • Question : Do u do installation? Price?Jun 14, 2018

    Do u do installation? What is the price?

    Answer : [Re] Do u do installation? Price?

    installation will be $50 per fan for concrete ceiling not exceeding 3m. thanks

  • Question : Inquiry for the item from son****Jun 13, 2017

    Hi do you have ready stock of the 42 inch?

    Answer : [Re] Inquiry for the item from son****

    Hi, we don't have stock in our shop now. The stock will come in around July. Tks

  • Question : Inquiry for the item from peg****Apr 15, 2017

SgLightStore - 7 Watt COB LED Track Light with 1 year warranty
SgLightStore - 7 Watt COB LED Track Light with 1 year warranty
Item Q&A
  • Question : Do u have dimmable track light?Jun 14, 2018

    Do u have dimmable track light?

    Answer : [Re] Do u have dimmable track light?

    Hi yes we do have dimmable track light. Maybe you can visit our showroom to see the sample

SgLightStore - Kaze Quinto - 50/56 Inch (Jet Black)
SgLightStore - Kaze Quinto - 50/56 Inch (Jet Black)
Item Q&A
SgLightStore - Acorn Fantasia DC356 - 36/46/56 Inch (Coffee Brown)
SgLightStore - Acorn Fantasia DC356 - 36/46/56 Inch (Coffee Brown)
Item Q&A
  • Question : ColourMay 28, 2018

    Is this black colour? Catalogue only have black (CO), white (WH) and wood (WD) colour. Thanks

    Answer : [Re] Colour

    Hi, this is abit black brown but to many people think it is black. If you want to see the actual colour, you can drop by our Showroom too Thanks :)

  • Question : motor from which country?Apr 09, 2018

    motor from which country? any proof of the motor origin country of manufacturing? thanks

    Answer : [Re] motor from which country?

    Hi, the manufacturing is in China. Thank you :)

SgLightStore - Acorn Fantasia DC356 - 36/46/56 Inch (Wood)
SgLightStore - Acorn Fantasia DC356 - 36/46/56 Inch (Wood)
Item Q&A
  • Question : Motor warrantyApr 28, 2018

    Hi Why your Motor warranty is 10years Not Lifetime?

    Answer : [Re] Motor warranty

    Hi, for DC motor we are giving 10 years warranty for this model currently Thanks :)

    Question : [Re] Motor warranty

    Hi, I thought is standard from acorn marketing Singapore for lifetime warranty on motor? I had purchase one set from you earlier but havn"t make payment yet. If is confirm oni 10 years motor warranty then I will cancel order now. thx

    Answer : [Re] Motor warranty

    Hi, yes it is lifetime motor warranty for their AC motor fans. For DC motor, it is 10 years warranty. But the onsite warranty is 2 years for both AC and DC fans. If you want lifetime motor warranty, you can choose to change to their AC motor fans Thanks :)

    Question : [Re] Motor warranty

    ok. much thanks for the prompt reply. will consider, Can you opt for other delivery company if we intend to order from you as we had really bad experience with the delivery.

    Answer : [Re] Motor warranty

    Hi, you are most welcome. It is our pleasure to serve you fast and good. Yes, you can now choose our Seller Delivery directly from us for delivery. For Qxpress Delivery, it is not within our control and we have bad experience with them too. We got no choice but to include them in because their price is cheaper option for our customers to choose. Our own delivery team is higher in cost so customers can decide which one they want to use now. Thank you :)

    Question : [Re] Motor warranty

    ok, how much your own delivery charge and how to opt for it if we r keen to buy from you in this platform as we had discount coupon.

    Answer : [Re] Motor warranty

    Hi, you can visit the page again and select Seller Delivery. Thanks :)

    Question : [Re] Motor warranty

    ok noted

    Answer : [Re] Motor warranty

    No problem, you are most welcome :)

    Question : [Re] Motor warranty

    Hi... If we buy a 46inch fan n realise too small fotlr our hall can exchange to 56inch? If self collection when can collect after payment make ?

    Answer : [Re] Motor warranty

    Hi seller had decided to buy from you the 56inch wood colour with light (Acorn Fantasia DC356 ).

    Will opt for Qxpress even though I had very bad experiences with them before as your company delivery is much expensive and over my budget.

    Do confirm if I make payment tmr early morning before 7am, can I get my fan before 03rd May? As my reno electrician going to install on 04th May.

    Thanks.

    Question : [Re] Motor warranty

    Hi, sorry we can't exchange the size for ceiling fan. Thanks :)

    Answer : [Re] Motor warranty

    Noted. Anyway i had purchase n paid for the 56inch wood col. Fan. Looking forward to receive soon. Thx.

  • Question : Inquiry for the item from mar****Dec 31, 2017

    Hi,

    For the Fantasia Dc 356 fan, wood color, may I confirm if the fan blades and housing are made from Acrylic/Abs material and not wood? Thanks.

    Answer : [Re] Inquiry for the item from mar****

    Hi, yes it is ABS material. Not real wood, Thanks :)

  • Question : Inquiry for the item from Tri****Dec 11, 2017

    Can i collect on the day after i place order for self collection?

    Answer : [Re] Inquiry for the item from Tri****

    Hi, you can pick up anytime tomorrow after 5pm as we need to arrange the stock from our warehouse to our showroom. Thank you :)

SgLightStore - 10M Thin LED Strips
SgLightStore - 10M Thin LED Strips
Item Q&A
  • Question : Inquiry for the item from aar****Apr 09, 2018

    Hi, may I ask if a driver is needed for the light to work?
    If I needed it in odd length, can I just cut it?

    Answer : [Re] Inquiry for the item from aar****

    Hi, yes you need a driver for this. You can also cut any length you want too. Thanks :)

    Question : [Re] Inquiry for the item from aar****

    How much would the driver cost?
    Are there incidcated lines to cut?

    Answer : [Re] Inquiry for the item from aar****

    Hi, the driver depend on length you need. We have another item listed for drivers too. Yes there are line for you to cut. Thanks :)

SgLightStore - Acorn Petalo DC325 - 46 Inch (Wooden Dark Grey)
SgLightStore - Acorn Petalo DC325 - 46 Inch (Wooden Dark Grey)
Item Q&A
  • Question : InstallationMar 17, 2018

    Hi seller,

    Do you provide installation , how much do you charge? Warranty 2 yrs parts include labour charge?

    Answer : [Re] Installation

    Hi, yes we provide installations at $50. The warranty is covered for 2 years on-site with labour and parts. Thanks :)

    Question : [Re] Installation

    Warranty by Acorn Mktg is 10 yrs or lifetime?
    Come with Safety Mark?

    Answer : [Re] Installation

    Hi, for this model 10 years warranty for motor. Yes all ceiling fans required Safety Mark and we only allow to sell ceiling fans with Safety Mark. Without Safety Mark, anything happened to your house there will be no insurance covered. Thanks :)

SgLightStore - Kaze Duo - 46/52 Inch (Jet Black)
SgLightStore - Kaze Duo - 46/52 Inch (Jet Black)
Item Q&A
  • Question : installationDec 22, 2017

    hi,
    is installation included or i have to find my own installer?

    Answer : [Re] installation

    Hi, installation cost is not included but we have installation services. You can contact us at 97560459 to arrange Thanks