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Q & A Lists
Item Question & Answer
Slazenger Unisex Sneakers ★ Slazenger Official Store ® Qoo10 12.12 Day Promotion ★ Super Sale Last Day Chance ★
Slazenger Unisex Sneakers ★ Slazenger Official Store ® Qoo10 12.12 Day Promotion ★ Super Sale Last Day Chance ★
Item Q&A
  • Question : Inquiry for the item from ire****Dec 13, 2018

  • Question : Inquiry related delivery from pow****Dec 13, 2018

  • Question : Inquiry related delivery from Sab****Dec 12, 2018

  • Question : Inquiry related delivery from kar****Dec 11, 2018

    Hi Seller, Shipping by QPrime is $2, how come is $3.99 ? Can Shipping be free for 12/12/18 ? Thanks.

    Answer : [Re] Inquiry related delivery from kar****

    Dear Cusotmer

    We will guide to cusotmer about the prime shipping
    It is 3.99 based on Singapore.

    We hope our customer do not miss shopping.
    Best Regard,
    Slazenger Officail Store

  • Question : Inquiry related delivery from mar****Dec 11, 2018

    If I order today (11 Dec) can I receive the shoes by 16 or 17 Dec? I am leaving for my holiday on 18 Dec.

    Answer : [Re] Inquiry related delivery from mar****

    Dear Cusotomer



    thanks for inquiry



    your order has already ship out



    i can revice within 3 days

+View all Notice, FAQ, Q&A >>
Slazenger Winter Sneakers© Slazenger Official Store® 5Type / Waterproof / Time Sale
Slazenger Winter Sneakers© Slazenger Official Store® 5Type / Waterproof / Time Sale
Item Q&A
  • Question : Inquiry related delivery from gra****Dec 10, 2018

    Re: cart no. 123528672
    Hi, I have ordered sin 4th Dec but till now my shipping status is still ‘delivery requested’ , is my order order out of stock? I need it urgently for my travel next week, pls advise.
    Rgds,
    GT

    Answer : [Re] Inquiry related delivery from gra****

    Dear Cusotomer



    thanks for inquiry



    your order has already ship out



    i can revice within 3 days

  • Question : Inquiry for the item from mee****Dec 08, 2018

  • Question : Inquiry related delivery from zec****Dec 03, 2018

  • Question : Inquiry for the item from zec****Dec 03, 2018

  • Question : Inquiry for the item from mee****Dec 03, 2018

    Is it waterproof?

    Answer : [Re] Inquiry for the item from mee****

    yes!

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🆔 SL-222 ®️ Slazenger Official Store ™️ 18SS Slazenger Lifestyle Line
🆔 SL-222 ®️ Slazenger Official Store ™️ 18SS Slazenger Lifestyle Line
Item Q&A
  • Question : Inquiry related delivery from bkn****Dec 05, 2018

    I have placed order since 23 Nov 2018.... Till now 05 Dec 2018 no response from this seller although I made several enquiries...

    Answer : [Re] Inquiry related delivery from bkn****

    The message was sent because of the subject.

  • Question : Inquiry for the item from soh****Aug 03, 2018

    My order no is 268349677. Can I check what is the status? Is it no stock so need wait until have then send out?

    Answer : [Re] Inquiry for the item from soh****

    Sorry for late delivery. I'll help you out today.

Slazenger Unisex Sneakers / shoes / Daily Deal !!
Slazenger Unisex Sneakers / shoes / Daily Deal !!
Item Q&A
  • Question : Inquiry related delivery from joe****Dec 05, 2018

    Hi, I will like to know when is my items going to reach me. It has been 16days since order place I haven't received any enquiries reply on my order items.

    Answer : [Re] Inquiry related delivery from joe****

    I'm so sorry.

  • Question : Inquiry related delivery from rao****Nov 13, 2018

    How long its tack time to ship out item?

    Answer : [Re] Inquiry related delivery from rao****

    Sorry for the late delivery ^^ I will try to get it as soon as possible, and due to the nature of overseas delivery, it will take some time for the receipt of the item.

    Question : [Re] Inquiry related delivery from rao****

    Thanks

  • Question : CON COMPANYSep 06, 2018

  • Question : Inquiry related delivery from ste****May 21, 2018

    What is happening? First u did not send item to me but claimed u did. And when u verified that you indeed did
    Not send, promise to send soonest. After 10 days, still nothing. Did not even update on when to send etc etc. The order has been more than one and a half month I think. Is there no one working in this big company? Very bad service. Extremely bad in fact - as u won’t reply even to queries. The first time, it took me three queries to get a reply. And the reply was: asking me why I never receive. Now, I will note how many times I need to write in to get an answer from u.

    Answer : [Re] Inquiry related delivery from ste****

    Sorry. Your order information is currently not verified and it is difficult to confirm the progress. Please write your order number

  • Question : Inquiry for the item from t_s****May 04, 2018

    Hi seller,
    My order arrived and I purchased according to your suggestion 24.5cm. But I couldn’t fit as It is too small. The base is the size but the inner is 1.5cm-2cm smaller.
    I’m very disappointed with my purchase because I trusted your recommendation and ordered immediately. See the size difference between my pair and your pair?

    Answer : [Re] Inquiry for the item from t_s****

    Due to the nature of the shoes, exact size is difficult to recommend. I would like to exchange it, but due to the nature of overseas delivery, it takes a lot of time and cost to exchange goods. Therefore, we do not collect the wrong items and process them as refunds. If you receive a refund, you will receive a refund and you will be asked to re-purchase at your preferred size. However, I will proceed with refund only this time. Thank you:)

    Question : [Re] Inquiry for the item from t_s****

    Please proceed with the refund.

    Answer : [Re] Inquiry for the item from t_s****

    Please proceed with the refund. Thank you.

    Question : [Re] Inquiry for the item from t_s****

    Yes sir. Sorry.:(

    Answer : [Re] Inquiry for the item from t_s****

    Hi admin,
    When will you refund? Update me with thanks.

    Question : [Re] Inquiry for the item from t_s****

    Qoo10 has received refunds, so it will be processed soon.:)

+View all Notice, FAQ, Q&A >>
🆔 SL-898 ★ Slazenger Collection ★ Qoo10 Best Selller ★ BILIZZARD ★ 1 Day Special Price !!
🆔 SL-898 ★ Slazenger Collection ★ Qoo10 Best Selller ★ BILIZZARD ★ 1 Day Special Price !!
Item Q&A
🆔 SL-212 ®️ Slazenger Official Store ™️ 18SS Slazenger Lifestyle Line
🆔 SL-212 ®️ Slazenger Official Store ™️ 18SS Slazenger Lifestyle Line
Item Q&A
  • Question : Inquiry for the item from rhe****Nov 01, 2018

  • Question : no respond after payment made for the productAug 17, 2018

  • Question : no respond after payment made for the productAug 16, 2018

  • Question : pls check order no:269382608Aug 16, 2018

    hi i have made payment on the above product on the 10th august but have not recieved item, nor information on delivery, kindly help to check if it is shipping to me. thank you. order no:269382608

    Answer : [Re] pls check order no:269382608

    hi is there anyone to answer my enquiry on order:269382608

🆔 SL-272 ®️ Slazenger Official Store ™️ 18SS Slazenger Classic Line
🆔 SL-272 ®️ Slazenger Official Store ™️ 18SS Slazenger Classic Line
Item Q&A
  • Question : Inquiry from chu****Oct 22, 2018

  • Question : IDIOT SELLERSep 05, 2018

  • Question : DO NOT RECOMMEND IRRESPONSIBLE SELLERSep 02, 2018

  • Question : 120887086Sep 01, 2018

  • Question : transit to dispatch centreAug 30, 2018

🆔 SL-181 ®️ Slazenger Official Store ™️ 18SS Slazenger Classic Line
🆔 SL-181 ®️ Slazenger Official Store ™️ 18SS Slazenger Classic Line
Item Q&A
Slazenger Sneakers Collection ©️  Slazenger Official Store ®️
Slazenger Sneakers Collection ©️ Slazenger Official Store ®️
Item Q&A
  • Question : Inquiry for the item from tin****Sep 21, 2018

  • Question : Inquiry related delivery from lin****Sep 20, 2018

  • Question : IDIOT SELLERSep 05, 2018

  • Question : BUYERS BEWARE!Sep 04, 2018

  • Question : 120887086Sep 04, 2018

+View all Notice, FAQ, Q&A >>
🆔 SL-232 ®️ Slazenger Official Store ™️ 18SS Slazenger Lifestyle Line
🆔 SL-232 ®️ Slazenger Official Store ™️ 18SS Slazenger Lifestyle Line
Item Q&A
  • Question : Inquiry for the item from alo****Sep 07, 2018

  • Question : Inquiry for the item from soh****Aug 03, 2018

    My order no is 268349439. Can I check what is the status? Is it no stock so need wait until have then send out?

    Answer : [Re] Inquiry for the item from soh****

    Sorry for late delivery. I'll help you out today.

®️ Slazenger Official Store ™️ ★ 18SS Slazenger Classic Line Collection ★
®️ Slazenger Official Store ™️ ★ 18SS Slazenger Classic Line Collection ★
Item Q&A
  • Question : Inquiry for the item from con****Jun 08, 2018

  • Question : Inquiry for the item from kny****May 05, 2018

    SL252 - do you have size 230 in stock for Mint col?

    Answer : [Re] Inquiry for the item from kny****

    Mint color 230 size is sold out. In addition, there is no stock :(

🆔 SL-252 ®️ Slazenger Official Store ™️ 18SS Slazenger Classic Line
🆔 SL-252 ®️ Slazenger Official Store ™️ 18SS Slazenger Classic Line
Item Q&A
  • Question : Inquiry related delivery from 53n****Jun 01, 2018

    Hello, can you please check and advise the status for Order 258383045? It has been 1 week since I placed order. Thank you!!

    Answer : [Re] Inquiry related delivery from 53n****

    Hello, I am sorry to have delayed delivery to you first. Currently sl-252 250 size before color is out of stock Sorry, I'm sorry to contact you too late ㅠㅠ We will process your refund, sorry

    Question : [Re] Inquiry related delivery from 53n****

    Hello, I have another order 258383045 for SL-252 Navy size 240. Can you pleae check and advise status? Thank you :)

    Answer : [Re] Inquiry related delivery from 53n****

    Hi Seller, thank you for giving me an option to change colour for Sl-252 but I do not want the Red. Can you please refund? Will you restock Navy and Mint for size 240 and 250? Please advise. Thanks.

    Question : [Re] Inquiry related delivery from 53n****

    The refund has been received and the product is not scheduled to be re-opened.

    Answer : [Re] Inquiry related delivery from 53n****

    Hello seller, I have not received the refund. Order is still showing as Shipping Requested. Can you please process refund urgently? Thank you!!

    Question : [Re] Inquiry related delivery from 53n****

    Hello seller, I have not received the refund and order is still Shipping Requested. Can you please process refund urgently? Thank you!

    Answer : [Re] Inquiry related delivery from 53n****

    258383045 Order number refund accepted

  • Question : Inquiry from 53n****Jun 01, 2018

    Hello, can you please check and advise the status of this order? Thank you!!

    Answer : [Re] Inquiry from 53n****

    Order 258383164. Please can you advise status as it has already been 1 week. Thank you!!

    Question : [Re] Inquiry from 53n****




    Hello, I am sorry to have delayed delivery to you first. Currently sl-252 250 size before color is out of stock Sorry, I'm sorry to contact you too late ㅠㅠ We will process your refund, sorry

  • Question : Inquiry for the item from ran****Apr 30, 2018

    I want to buy size 8 250 but is woman size,how i order?

    Answer : [Re] Inquiry for the item from ran****

    It is okay to order 250 size because it is a common size for men and women :)

  • Question : Inquiry for the item from ran****Apr 30, 2018

    I am wearing size 7 to 7.5 is it ok for me to buy the same size or buy one size bigger?

    Answer : [Re] Inquiry for the item from ran****

    Hello, customer :) The products are made in full size and can be easily ignited if you order in the size you usually wear. However, if you have a foot height or football width, we recommend one size larger. Please note that it may be different depending on the shape of your foot or your preferred grip. Thank you:)

  • Question : Inquiry from sam****Apr 25, 2018

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★ 18SS SLAZENGER ★ Qoo10 Best Price ★ Premium Shop ★ 100% Authentic ★
★ 18SS SLAZENGER ★ Qoo10 Best Price ★ Premium Shop ★ 100% Authentic ★
Item Q&A
  • Question : Inquiry for the item from mrs****Apr 21, 2018

    hi when will restock 688 & 788?

    Answer : [Re] Inquiry for the item from mrs****

    688/788 is not in stock ㅠ

    Question : [Re] Inquiry for the item from mrs****

    will you be restocking?

    Answer : [Re] Inquiry for the item from mrs****

    No, I do not re-stock ^^

  • Question : restockJul 25, 2017

  • Question : Shoe sizeApr 30, 2017

  • Question : Inquiry from avm****Apr 09, 2017

  • Question : Order No 211601832_Request for exchangeApr 08, 2017

    Hi, I have received the beautiful shoes, but the size is toooo small for my son. Can i exchange it for a bigger size? I do not mind paying the additional postage/ delivery charges if reasonable. Looking forward to your favorable response. Please respond to me via email.

    Answer : [Re] Order No 211601832_Request for exchange

    Dear customer.
    First of all, thank you for purchasing our products.
    Exchange shipping is costly and takes a long time, so it's a good idea to buy it again.
    We seek your kind understanding on this matter and are extremely sorry if there is any inconvenience caused.
    Have a nice day.

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🆔 SL-770 ®️ Slazenger Official Store ™️ 18SS Slazenger Lifestyle Line
🆔 SL-770 ®️ Slazenger Official Store ™️ 18SS Slazenger Lifestyle Line
Item Q&A
  • Question : what size to buy for a U.K. size 3 and size 4?Apr 15, 2018

    Hi Seller,

    My girls are currently wearing U.K. size 3 and 4.
    May I know what size to buy for them?
    Also, pls confirm this design is without shoe lace?

    Answer : [Re] what size to buy for a U.K. size 3 and size 4?

    こんにちはお客様4サイズを新ばご230サイズを購入すると、しますが、少し大きくなることがあります。また、3サイズは製作されていないサイズをお勧めが困難である。ありがとうございます^^

    Question : [Re] what size to buy for a U.K. size 3 and size 4?

    I cannot understand...can you reply in English or Mandarin?

    Answer : [Re] what size to buy for a U.K. size 3 and size 4?

    Hello Customers 4 Size If you purchase 230 sizes, you may get a little bigger. Also, it is difficult to recommend size 3 sizes are not made. Thank you ^ ^

Slazenger sneakers Exchange/Delivery Fee[NOT FOR SELL]
Slazenger sneakers Exchange/Delivery Fee[NOT FOR SELL]
Item Q&A
  • Question : 421907653Aug 28, 2016