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Q&A board

Q & A Lists
Item Question & Answer
[SG Seller FREE SHIPPING] Home organisation laundry basket/bins and hanging organisers!
[SG Seller FREE SHIPPING] Home organisation laundry basket/bins and hanging organisers!
Item Q&A
  • Question : Laundry XL Storage bagNov 12, 2017

    Gi! Seller

    When will there be a restock for this item?

    Answer : [Re] Laundry XL Storage bag

    Dear cutsomer, leadtime will be around 4 weeks, you may consider another similar design which is denim linen retangular laundry bin .

    Question : [Re] Laundry XL Storage bag

    Hi! Seller. Can it be flatten?

    Answer : [Re] Laundry XL Storage bag

    Dear cutosmer, you may consider another design if you need urgently, leadtime is around 4 weeks .

    Question : [Re] Laundry XL Storage bag

    I was referring if it can be close like flatten not urgently needed.😅

    Answer : [Re] Laundry XL Storage bag

    Hi, sorry for the miscommunication, yup the similar design can be flattened!

  • Question : EnquiryNov 12, 2017

    May I know will there be any new stocks for the denim linen rectangular laundry bin with cover. If yes, when will it be? Thanks a lot

    Answer : [Re] Enquiry

    Hi, leadtime is around 4 weeks. we have another new design which is comes with cover also, my laundry basket retangular design.

  • Question : Inquiry for the item from tra****Oct 26, 2017

    What is dimension of linen rectangular basket

    Answer : [Re] Inquiry for the item from tra****

    Dear cutsomer, for linen rectangular with stell rack is34*25*54cm, for denim linen rectangular laundry bin is 40*36*26cm. you can check from product inform :)

  • Question : Inquiry for the item from ars****Oct 07, 2017

    Hi when will the floral Pink laundry basket come back in stock??

    Answer : [Re] Inquiry for the item from ars****

    Hi, do you mean the flowers and birds design? Restocks should arrive around 3 to 4 weeks!

  • Question : Corporate Purchase - XL Storage BagSep 29, 2017

+View all Notice, FAQ, Q&A >>
[SG Seller FREE SHIPPING] Home/Travel storage organiser cosmetics/clothes/shoes/innerwear/toiletries
[SG Seller FREE SHIPPING] Home/Travel storage organiser cosmetics/clothes/shoes/innerwear/toiletries
Item Q&A
  • Question : faulty zipNov 17, 2017

    Hi, I received the items i ordered today but the blue flowers design pouch has a faulty zip.

    can i get a replacement please?

    thank you.

    Answer : [Re] faulty zip

    Hi, may I have a photo of the zip? Also, you may wish to try pulling the zip all the way to one end, then back to the other end, usually that fixes the problem.

  • Question : Inquiry for the item from Ail****Nov 09, 2017

    Hi..

    Ordered 7 but only receive 6.

    Answer : [Re] Inquiry for the item from Ail****

    Can i get refund? For the 1 item i didnt receive or you want to resend again? Thanks seller

    Question : [Re] Inquiry for the item from Ail****

    Can you refund or resend? Thx

    Answer : [Re] Inquiry for the item from Ail****

    One item is missing. Can you refund or resend? Thx

    Question : [Re] Inquiry for the item from Ail****

    Dear customer, kindly send whatsapp your order list to our staff Shirlyn at 98552425, she will assist you, thanks for your order and sorrry anout that:)

    Answer : [Re] Inquiry for the item from Ail****

    Hi i have sent the message to the number you gave. Can you please respond? Thanks seller

    Question : [Re] Inquiry for the item from Ail****

    Hi, understood, our colleague will follow up with you, thanks!

    Answer : [Re] Inquiry for the item from Ail****

    Hi when will you respond to me? Please be understand that i ordered and paid 7 items but you only delivered 6. This is my second purchase so please help thanks

    Question : [Re] Inquiry for the item from Ail****

    Dear cutsomer, our staff already arranged for you :)

  • Question : RestockOct 29, 2017

    Any restock for 6pc organiser pouch set for Navy color? If yes, when is it ready?

    Thanks

    Answer : [Re] Restock

    Dear customer, yup, we will restock for this color, leadtime is around 3 weeks :)

  • Question : Inquiry related delivery from syl****Oct 07, 2017

    Hi, I message to check when roughly I going to receive the item. But no response. Kindly advise ya. Thanks!

    Answer : [Re] Inquiry related delivery from syl****

    Hi, may I have your order number?

  • Question : Inquiry for the item from nic****Aug 25, 2017

    Any restock for Happy Flight waterproof 3 pcs set?

    Answer : [Re] Inquiry for the item from nic****

    Hi, Yup, restocks are already on the way, should reach in about a week or 2, you may also check with us directly at 98552425 or 96442911

+View all Notice, FAQ, Q&A >>
[SG SELLER FREE SHIPPING] Anti theft Unisex USB Korea Japan design  backpack and school bags/backpac
[SG SELLER FREE SHIPPING] Anti theft Unisex USB Korea Japan design backpack and school bags/backpac
Item Q&A
  • Question : Need to exchange item, zipper is spoiltNov 16, 2017

    I received the bag with a defect on the zip, totally can't unzip and use the bag. How can I request for an exchange? I need to use the bag urgently. Thank you.

    Answer : [Re] Need to exchange item, zipper is spoilt

    Dear cutsomer, please send your order no and defect photo to our staff shirlyn at 98552425, she will arrange for you, thanks :)

    Question : [Re] Need to exchange item, zipper is spoilt

    Hi, I’ve text her through WhatsApp but no reply. Drop SMS too. Pls help because I need to use the bag ASAP. Thanks

    Answer : [Re] Need to exchange item, zipper is spoilt

    Hi, I have informed my colleague, she will follow up with you soon, sorry for the delay, as she was on leave these few days...

  • Question : 0219 & Polyester backpack with USB plug DX Stock?Nov 11, 2017

  • Question : Inquiry for the item from the****Nov 11, 2017

    Restock for bear design rucksack?

    Answer : [Re] Inquiry for the item from the****

    Hi, restocks for the bear design backpack should come in about 1 month, do contact us at 98552425 or 96442911 so we can follow up with you!

  • Question : CollectionNov 04, 2017

  • Question : Inquiry for the item from gar****Nov 02, 2017

    Hi seller
    Can the model descendants of the sun hold a 15 inch laptop? If not, which model would you recommend? Thanks

    Answer : [Re] Inquiry for the item from gar****

    Dear cutsomer, this DOT design is too small for a 15 inch laptop, you may consider 705 usb backpack. there are few designs can fit 15 inch, you can check out the size detail under our product inform :)

+View all Notice, FAQ, Q&A >>
[ SG Seller ] I AM NOT(HongKong) /CHANNELFUN (HongKong) ladies wallet/ handbag/bag/leather/ lindy
[ SG Seller ] I AM NOT(HongKong) /CHANNELFUN (HongKong) ladies wallet/ handbag/bag/leather/ lindy
Item Q&A
  • Question : Inquiry for the item from Kel****Nov 15, 2017

  • Question : Inquiry for the item from wle****Aug 19, 2017

    Hi,
    For this item Model: Girlfriend new design (Material: lamb skin with fabric)
    Have 25cm stock?

    Answer : [Re] Inquiry for the item from wle****

    Dear customer, is it the navy blue? this batch sold out, you can place order, next batch will reach in 7 - 10 days, feel free to contact our staff Shirlyn at 98552425, she will assist you :)

  • Question : Order number : 224171355Aug 11, 2017

    Hi, I placed the order on 6 Aug. But I have yet to receive updates on when is the delivery. Please kindly advise. Thanks!

    Answer : [Re] Order number : 224171355

    Dear Chloe, we will arrange ship out in 7-10 days, our staff will tie the scarves for you before we ship out the item :)

    Question : [Re] Order number : 224171355

    Thanks for the update!

    Answer : [Re] Order number : 224171355

    Wecome Chloe :)

  • Question : Inquiry for the item from str****Aug 06, 2017

  • Question : KE25 Yama Blue & KEMINI Ostrich Print BlackAug 04, 2017

    Hi,
    What is the interior colour for KE25 Yama Blue and what is the material for both exterior and interior? And how do I place order when there is no such selection option in the dropdown box?

    Answer : [Re] KE25 Yama Blue & KEMINI Ostrich Print Black

    Dear customer,both are yama blue for interior and exterior, both made of geuniue cowhide lather, coz these 2 color left not many stock so we never update stock on QOO10, you can place order under any color of BK25/KE25, just indicate the color you want via memo to seller, we will arrange for your the color you want, feel free to check out more detail with our staff Shirlyn at 98552425, thanks :)

+View all Notice, FAQ, Q&A >>
[SG Seller] Furniture shelves/cabinets/multi purpose desk/office/shoe racks organizers
[SG Seller] Furniture shelves/cabinets/multi purpose desk/office/shoe racks organizers
Item Q&A
  • Question : Inquiry for the item from tin****Nov 07, 2017

  • Question : desk side table with wheelsOct 26, 2017

    can request u assemble before delivery? I dont mind pay for assembly during delivery separate from the item purchase here via Qoo. I am concern whether for a lady can tigthen the screws and what tools are given to assembly

    Answer : [Re] desk side table with wheels

    Dear customer, you may order offline from our staff Shirlyn at 98552425, she will arrange for you, indcluding assemble fee and delivery charge total will be S$47.

  • Question : Essence Wedge Shoe rack but shorterOct 03, 2017

    Hi Seller,

    Do you have something similar to the Essence Wedge Shoe rack but shorter instead? perhaps 45cm instead of 60cm?

    Thanks.

    Answer : [Re] Essence Wedge Shoe rack but shorter

    Hi, you can consider the essence flat rack, 3 tier, around 51.5 cm in height. Currently out of stock, you can join our shop fellow to keep updated, or contact us directly at 96442911!

    Question : [Re] Essence Wedge Shoe rack but shorter

    i mean do you have something which is shorter in length.

    Answer : [Re] Essence Wedge Shoe rack but shorter

    Sorry nope, the essence wedge rack shortest is 45 cm.

    Question : [Re] Essence Wedge Shoe rack but shorter

    How do i select e rack which is 45cm in length. Its not in e options?

    Answer : [Re] Essence Wedge Shoe rack but shorter

    Dear customer, sorry the shortest is 60cm, not 45cm.we don’t have 45cm height shoes rack.

  • Question : Desk Side Table With Wheels -- White colourSep 10, 2017

    For this item "Desk Side Table With Wheels",
    will you replenish the white colour?

    Answer : [Re] Desk Side Table With Wheels -- White colour

    Dear customer, next batch leadtime is around 3-4 weeks, we have light brown in stock, this is the new color actually, you may leave your contact to our staff Shirlyn at 98552425 as well, she will contact you once stock ready :)

    Question : [Re] Desk Side Table With Wheels -- White colour

    Hi Thanks.

    Keep me updated. Email: kcetnoosmil@yahoo.com.sg

    Answer : [Re] Desk Side Table With Wheels -- White colour

    no problem :)

  • Question : Inquiry for the item from jul****Sep 10, 2017

    When will you have new stock for your 6-tier flat essence shoe rack?

    Answer : [Re] Inquiry for the item from jul****

    Dear customer, next batch leadtime is around 3-4 weeks, you may leave your contact to our staff Shirlyn at 98552425, she will inform you once stock ready :)

+View all Notice, FAQ, Q&A >>
[SG Seller] Home multi-purpose desk shelf/organizer units for stationery/cosmetics/decoration/rack
[SG Seller] Home multi-purpose desk shelf/organizer units for stationery/cosmetics/decoration/rack
Item Q&A
  • Question : Inquiry for the item from eve****Nov 05, 2017

    Dear Seller, kindly advise if you will be restocking white Colour for L Combo.

    Black And white are sold out in your system now.

    Thank you!

    Answer : [Re] Inquiry for the item from eve****

    hi, yup we will be restocking, you may also check with us directly at 98552425 or 96442911

  • Question : Inquiry for the item from eve****Oct 08, 2017

    Hi seller.

    Kindly advise if there will be restock for white L combo.

    Thank u.

    Answer : [Re] Inquiry for the item from eve****

    Dear customer, we have updated stock already, available for order now.

  • Question : Design 1501Sep 29, 2017

    hi, for this design,
    (1) what is the thickness of the wood ?
    (2) when will you re-stock the Light Brown color ?
    thanks....

    Answer : [Re] Design 1501

    Hi, the wood for 1501 is the same material as those used in our desk organisers like the 1034 etc, about 0.6cm thick. Restocks should arrive in about 3 to 4 weeks!

    Question : [Re] Design 1501

    ok tqvm for info.

    Answer : [Re] Design 1501

    Welcome!

  • Question : Inquiry for the item from Li.****Sep 09, 2017

    Hi, can we use a normal screw driver for installation or have to use an electric screw driver?

    Answer : [Re] Inquiry for the item from Li.****

    Dear customer, may i know which design you are looking for ?for most of the desk organizer actually don’t need to use any screw, can just use hand :)

    Question : [Re] Inquiry for the item from Li.****

    Item torri 2 level shelf desk

    Answer : [Re] Inquiry for the item from Li.****

    Hi torri shelf just need to use normal screw driver :)

  • Question : Inquiry for the item from squ****Sep 28, 2017

    Dear Seller, can I see real life pictures of 1609XL ORGANISER?
    Especially Want to see how the light brown and dark brown looks. Will you restock white soon?

    And what is the main difference between H and L shelf?

    Answer : [Re] Inquiry for the item from squ****

    Hi, do contact us at 96442911 so I can whatsapp over to you the photos! Restocks are on the way, lead time around 3 to 4 weeks. H shelf is both piece identical, L shelf the two pieces are slightly different, other than size difference they are about the same.

+View all Notice, FAQ, Q&A >>
[SG Seller] Felt leather laptop sleeves pencil cases and bags collection
[SG Seller] Felt leather laptop sleeves pencil cases and bags collection
Item Q&A
  • Question : Inquiry for the item from gar****Nov 02, 2017

    Dear seller
    When will the envelope series be restock?

    Answer : [Re] Inquiry for the item from gar****

    Dear cutsomer, sorry to inform you the restock leadtime for this design is not comfirm yet, you may consider other in stock design :)

  • Question : [About Item] Related InquiriesMar 13, 2017

    When will the felt leather barrel case restock?

    Answer : [Re] [About Item] Related Inquiries

    Dear cutsomer, already restock, availabel for order now:)

[SG Seller FREE SHIPPING] Ladies Korea Japan design cute and trendy fashion backpacks/bags
[SG Seller FREE SHIPPING] Ladies Korea Japan design cute and trendy fashion backpacks/bags
Item Q&A
  • Question : Inquiry for the item from pen****Oct 22, 2017

    Hi, do u have this colour pink and black for PU flap dual tone Backpack ?

    Answer : [Re] Inquiry for the item from pen****

    hi, sorry for late reply, nope this color is discontinued

    Question : [Re] Inquiry for the item from pen****

    How abt other color?

    Answer : [Re] Inquiry for the item from pen****

    Dear customer, now yellow stripes is the only one color avaiable for this design.only one piece left:)

[SG Seller FREE SHIPPING] Soft toys plushies figurines hello kitty/Rilakkuma/molang/Pokemon/minions
[SG Seller FREE SHIPPING] Soft toys plushies figurines hello kitty/Rilakkuma/molang/Pokemon/minions
Item Q&A
  • Question : Inquiry for the item from ver****Oct 14, 2017

    When will you restock rilakkuma eye cover?

    Answer : [Re] Inquiry for the item from ver****

    Hi, restocks are not coming so soon, around 1 to 1.5 months, you may wish to consider the existing designs for now! You may also check with us directly at 96442911 or 98552425! Thanks for your interest!

  • Question : Inquiry related delivery from my_****Jul 11, 2017

    What happened to my order??? Ordered last month and its been 2 weeks and I still did not receive the order, did u mixed up or miss out my order??! Not sure did u send out my order? Very disappointed..pls answer my enquiry asap

    Answer : [Re] Inquiry related delivery from my_****

    Hi, sorry we were on overseas company retreat from 4th july to 10th july, may I have your order number?

    Question : [Re] Inquiry related delivery from my_****

    Order No. 220161191

    Answer : [Re] Inquiry related delivery from my_****

    Hi mandy, as replied, thanks for your kind understanding!

[SG CHEAPEST] Exclusive design Inflatable pool party floats and children swimming floats and pumps!
[SG CHEAPEST] Exclusive design Inflatable pool party floats and children swimming floats and pumps!
Item Q&A
  • Question : Inquiry from pei****Sep 30, 2017

    Bought a float for self pick up. Can collect today??

    Answer : [Re] Inquiry from pei****

    Hi, I see your order for a rainbow unicorn and an electric pump, sorry to inform you the pump is out of stock, stocks should reach us around next week or 2 weeks, please contact us at 96442911 directly, thanks!

  • Question : DeliveryAug 07, 2017

    Hi, if i order by today 7 Aug, will i be able to receive by tomorrow (8 aug) ?
    Thank you!

    Answer : [Re] Delivery

    Dear customer, delivery takes around 1-3 days, you can choose stock pick if you need it urgent :)

  • Question : Inquiry for the item from d3s****Apr 06, 2017

    Hi,
    Can I know what is the weight and dimension of the electric pump and the weight and dimension of the hand pump.

    Can you also show me a picture of the hand pump because the picture doesn't not load on qoo10. I can't see how it is like. Thanks.

    Answer : [Re] Inquiry for the item from d3s****

    Dear customer, please contact our staff Shirlyn at 98552425, she will assist you :)

  • Question : Self collectNov 24, 2016

    Interestd in Flamigo design. Can I self collect from you during this weekend?

    Answer : [Re] Self collect

    Dear customer, yes, can pick up from our office this weekend, please conatct our staff Shirlyn at 98552425 , she will arrange for your :)

Animal Handphone Stand/Mobile Phone Holder/Handphone Support/Accessories/Samsung S7/iphone
Animal Handphone Stand/Mobile Phone Holder/Handphone Support/Accessories/Samsung S7/iphone
Item Q&A
  • Question : Delivery statusAug 30, 2017

  • Question : Inquiry for the item from fat****Jun 27, 2017

    What is the material?

    Answer : [Re] Inquiry for the item from fat****

    Hi, is WPC board ( wood & biofiber plastic composites).

  • Question : Inquiry for the item from dol****May 13, 2017

    My order no. 215083125
    It has been 2 weeks, I have not receive my item. Please advise thanks.

    Answer : [Re] Inquiry for the item from dol****

    Dear customer, your item is still on delivery, for non-register nomal mail may takes more than 2 weeks to reach you, thanks for your order :)

[SG Seller] Home decoration and mini DIY gardening collection
[SG Seller] Home decoration and mini DIY gardening collection
Item Q&A
  • Question : Inquiry for the item from gla****Aug 02, 2017

    Hi! For the art posters, will there be restock for the large size (33x45cm)?

    Answer : [Re] Inquiry for the item from gla****

    Dear customer, large size already discontinued, only size 24x33 is available :)

[SG Seller] MVMT(USA) Classic Men and Women minimal watch
[SG Seller] MVMT(USA) Classic Men and Women minimal watch
Item Q&A
  • Question : Inquiry for the item from Che****Aug 01, 2017

    When your products restock?

    Answer : [Re] Inquiry for the item from Che****

    Hi, yup we have restocked, you may check our collection at slglobal.com.sg or contact us at 98552425 or 96442911!

  • Question : [About Item] Related InquiriesFeb 18, 2017

    hi,

    it has been a while since ur mvmt watch is oos.

    are ypu planning any restock currently?

    thanks.

    Answer : [Re] [About Item] Related Inquiries

    Hi, yes I do plan to restock mvmt, will update stocks once item is here. Thanks for your patience!

  • Question : [Others] Related InquiriesDec 13, 2016

    Do you have the men'a chrono series?

    Answer : [Re] [Others] Related Inquiries

    Hi, sorry we don't carry the chrono series currently.

  • Question : [About Item] Related InquiriesDec 01, 2016

    Any stock for black dial, black rim and tan leather?

    Answer : [Re] [About Item] Related Inquiries

    Dear customer, soory to info you that this model already out of stock :)

  • Question : Black round/ rose gold rimNov 23, 2016

    Hello seller. Can I know when you'll restock the brown/black leather for this design? I need it before 9th Dec.

    Answer : [Re] Black round/ rose gold rim

    Dear customer, currenly we are not able to confirm next batch delivey date yet, sorry about.

+View all Notice, FAQ, Q&A >>
[SG Seller] TACS(JAPAN) Unique stylish mens and womens watches
[SG Seller] TACS(JAPAN) Unique stylish mens and womens watches
Item Q&A
  • Question : [相关商品]相关资讯Mar 10, 2017

    This style is suitable for ladies?
    Friday will send out the items?

    Answer : [Re] [相关商品]相关资讯

    Dear cutosmer, all watches are unisex, today is already friday, did you place any order ?

  • Question : [相关商品]相关资讯Mar 09, 2017

    Hi,
    About little drops TS1301A/B/C/D, I didn't saw any information the the photo, how to select? Anyway I want brow Color, which one I should choose ?

    Answer : [Re] [相关商品]相关资讯

    Hi, sorry it was unclear, we will work on that! The brown one is ts1301d!

  • Question : [About Item] Related InquiriesFeb 13, 2017

    Hi, maybe I know which watch models automatic movement? Thanks

    Answer : [Re] [About Item] Related Inquiries

    Hi, we have the tacs vintage lens automatic available! We will be uploading the model shortly, you can contact us at 96442911 or 98552425 to find out more!

  • Question : InstockJul 29, 2016

    Hi! When will u be restocking the watches?

    Answer : [Re] Instock

    Dear customer, may i know which design you are looking for ?

[SG SELLER] Triwa(Sweden) Unisex modern classic watches
[SG SELLER] Triwa(Sweden) Unisex modern classic watches
Item Q&A
  • Question : Material of glass? Scratch resistant?Jan 15, 2017

    Hi Seller, may I ask what quality is the glass used for the watch? Thank you.

    Answer : [Re] Material of glass? Scratch resistant?

    Dear customer, is mineral glass :)

  • Question : Triwa Dawn KlingaNov 12, 2016

    Hi,

    Do you have this model Triwa Mist Klinga? Also Y
    your watches are authentic right? Thks.

    Answer : [Re] Triwa Dawn Klinga

    Dear customer, yup, we have mist kinga design, all authentic, comes with triwa original packaging & 2 years local warranty :)

(SG SELLER) leather bear and crystal horse bag Charms and Key-chains
(SG SELLER) leather bear and crystal horse bag Charms and Key-chains
Item Q&A
  • Question : [About Item] Related InquiriesJan 04, 2017

    Hi, what is the material used for the bear? Is it leather? I am not seeing any handbag for sales. Please advice

    Answer : [Re] [About Item] Related Inquiries

    Dear customer, the material is leather, you can check out the handbag link from our Qoo10 store , feel free to contact our staff Shiryn at 98552425 if you have further question:)

  • Question : Sakura pink crystal horseJul 14, 2016

    Any stock for this?

    Answer : [Re] Sakura pink crystal horse

    hi, we will need to check stocks for sakura pink. how about hot pink? hot pink is Instock!

    hi, we will need to check stocks for sakura pink. how about hot pink? hot pink is Instock!
    There is no baby blue color, closest one will be purple!

  • Question : inquire about itemsApr 29, 2016

    HI Seller , What does it mean - Purchase with HOH Handbag / Color:ALL / Size:one size(+S$14.50)
    Please revert . Thanks

    Answer : [Re] inquire about items

    hi, the charms are going at a special price of $39 for customers who bought it with a house of hello handbag with us. For individual orders, the charms are selling at $49!

Korea planners diaries and schedulers(not year specific!)
Korea planners diaries and schedulers(not year specific!)
Item Q&A
  • Question : molangJun 10, 2016

    hi hi! will you restock your molang diary?

    Answer : [Re] molang

    hi! our restocks have reached! will update the listing tmr! stay tuned! :)