Q&A board

Q & A Lists
Item Question & Answer
★ PETKIT Gen 2 Pet Fountain Filter + Free Matched Tray ★ 100% ORIGINAL ★ SINGAPORE SMARTPAW STORE ★
★ PETKIT Gen 2 Pet Fountain Filter + Free Matched Tray ★ 100% ORIGINAL ★ SINGAPORE SMARTPAW STORE ★
Item Q&A
  • Question : Inquiry for the item from raz****Jul 10, 2019

  • Question : Inquiry for the item from Ivy****Feb 11, 2019

    Hi, I'm using Gen1 fountain. Noted that this comes with filter tray but does it also include the top tray (seems to be different for Gen 1 & 2)? Thanks.

    Answer : [Re] Inquiry for the item from Ivy****

    Hi,

    Yes it comes with a free tray, to make Gen 1 Fountain compatible with Gen 2 Filters. :) Hope that helps.

  • Question : Inquiry for the item from emm****Feb 03, 2019

    hi seller. i already have the gen 2 tray so i don't need it. will it still going to cost me $50 to buy just for the gen 2 filter? is there any other option just to buy the gen 2 tray wihout the free tray included?

    Answer : [Re] Inquiry for the item from emm****

    Do you have a contact no. so i can call you :)

    Question : [Re] Inquiry for the item from emm****

    i have but its very inconvenient for u to call coz i am very busy with work and can't talk on the phone during work. why not u sms me only and we take it from there. this is better and more convenient for me to reply you back at my convenience. heres my number 91218496. thanks

    Answer : [Re] Inquiry for the item from emm****

    Already contacted. Thanks!

  • Question : Inquiry for the item from Ang****Nov 11, 2018

    Just to clarify, if this item including tray for Gen2 because I am using the gen1 water fountain.

    Answer : [Re] Inquiry for the item from Ang****

    Dear Customer,

    Yes our Gen filter comes with a free tray can be used for gen1 water fountain :)

  • Question : Inquiry for the item from Ang****Oct 26, 2018

    How can I get gen2 tray if I order and how much is it?
    I am currently using gfn1 water fountain.

    Answer : [Re] Inquiry for the item from Ang****

    hi just below item qty. you can add the match tray for additional $8 only. cheers.

★Premium Smart Pet Feeder★ Dog Feeder★Cat Feeder★Automatic Pet Feeder★Smartpaw★
★Premium Smart Pet Feeder★ Dog Feeder★Cat Feeder★Automatic Pet Feeder★Smartpaw★
Item Q&A
  • Question : Inquiry for the item from 212****Jul 04, 2019

    Hi is the 1 portion est 10g standard ? can it be set lesser ?

    Answer : [Re] Inquiry for the item from 212****

    Hello the portion size is about 10g, it can set lesser. If you want to set lesser you can choose our ultimate feeder, 1 portion is about 5g .https://www.qoo10.sg/item/ULTIMATE-SMART-PET-FEEDER-DOG-FEEDER-CAT-FEEDER-AUTOMATIC-PET/657147446

  • Question : Inquiry for the item from mil****May 25, 2019

  • Question : Inquiry for the item from mil****May 23, 2019

  • Question : Inquiry from mil****May 23, 2019

  • Question : Inquiry for the item from mil****May 23, 2019

+View all Notice, FAQ, Q&A >>
★Ultimate Smart Pet Feeder★ Dog Feeder★Cat Feeder★Automatic Pet Feeder★Pet Camera + Audio★Smartpaw★
★Ultimate Smart Pet Feeder★ Dog Feeder★Cat Feeder★Automatic Pet Feeder★Pet Camera + Audio★Smartpaw★
Item Q&A
  • Question : Inquiry for the item from cat****Jun 26, 2019

    Hi you have two different models of the Smartpaw pet feeders. What the main differences? Which one is better?

    Answer : [Re] Inquiry for the item from cat****

    Hello!

    We actually have 3 different models. It really depends on your need :) If you think there is no need to monitor your pet if you already have a camera at home, you can go for the basic feeder. You can need a camera and feed at the same time, you can go for the premium and ultimate feeder. The main difference for the premium and ultimate feeder will be the hardware upgrade on the ultimate feeder and also some of the new features on the ultimate feeder which premium doesnt have for example the night vision, the increase of number of meals you can schedule ( premium up to 4 meals while ultimate up to 12 meals ), number of porttions you can feed per meal ( premium up to 10 portions while ultimate up to 99 portions ), portion size ( premium per portion = about 10g and ultimate about 5g) ,higher resolution ( 1080p instead of 720p ), wider lens angle,can use Alexa for voice control. I have uploaded the comparision image for you to compare too. Feel free to ask if you have other qns :)

★ PETKIT Pet Water Bottle For Dogs and Cats ★ 100% ORIGINAL ★ SINGAPORE SMARTPAW STORE
★ PETKIT Pet Water Bottle For Dogs and Cats ★ 100% ORIGINAL ★ SINGAPORE SMARTPAW STORE
Item Q&A
★ PETKIT Gen 2 Pet Fountain ★ 1YRWARRANTY ★ 100% ORIGINAL ★ SINGAPORE SMARTPAW STORE ★
★ PETKIT Gen 2 Pet Fountain ★ 1YRWARRANTY ★ 100% ORIGINAL ★ SINGAPORE SMARTPAW STORE ★
Item Q&A
  • Question : Inquiry related return and exchange from kje****Dec 02, 2018

    Hi I just bought the perkit water fountain from you. I have just been using it for a few days but now it stopped working. It is on normal mode but it is not dispensing water at all. I tried to change the water but still not working. What should I do?

    Answer : [Re] Inquiry related return and exchange from kje****

    Hello! As mentioned on the phone, we solved the problem already. thanks!

PETFUN - Basic Pet Feeder
PETFUN - Basic Pet Feeder
Item Q&A
  • Question : Inquiry for the item from min****Oct 12, 2018

    hi. i just received this item.
    1) it says costway instead of petfun.
    2) are you sure it can fit up to 4.5l of food? my food bag is 4kg, and i cannot even pour half of it into the feeder.
    3) the instruction does not say how to set the 4 meals.

    Answer : [Re] Inquiry for the item from min****

    Hi, let me contact you via whatsapp so you can show me the picture. Thanks!

SmartPaw - Smart Pet Camera
SmartPaw - Smart Pet Camera
Item Q&A
  • Question : brandJul 16, 2018

    hi seller, just received the pet camera.
    can i check, the branding is different? on your listed picture it shows the word smartpaw but when i check the physical item it's a logo.

    Answer : [Re] brand

    Hi Buyer,

    The product is the same, just that the logo is different as we printed a few different ones.