Min. S$100.00 Purchase~2019.07.28
Min. S$30.00 Purchase30 days from issued date
You can leave inquiries about item, delivery, cancel/refund or other questions.
Hi, I'm using Gen1 fountain. Noted that this comes with filter tray but does it also include the top tray (seems to be different for Gen 1 & 2)? Thanks.
Hi,Yes it comes with a free tray, to make Gen 1 Fountain compatible with Gen 2 Filters. :) Hope that helps.
hi seller. i already have the gen 2 tray so i don't need it. will it still going to cost me $50 to buy just for the gen 2 filter? is there any other option just to buy the gen 2 tray wihout the free tray included?
Do you have a contact no. so i can call you :)
i have but its very inconvenient for u to call coz i am very busy with work and can't talk on the phone during work. why not u sms me only and we take it from there. this is better and more convenient for me to reply you back at my convenience. heres my number 91218496. thanks
Already contacted. Thanks!
Just to clarify, if this item including tray for Gen2 because I am using the gen1 water fountain.
Dear Customer,Yes our Gen filter comes with a free tray can be used for gen1 water fountain :)
How can I get gen2 tray if I order and how much is it?I am currently using gfn1 water fountain.
hi just below item qty. you can add the match tray for additional $8 only. cheers.
Hi is the 1 portion est 10g standard ? can it be set lesser ?
Hello the portion size is about 10g, it can set lesser. If you want to set lesser you can choose our ultimate feeder, 1 portion is about 5g .https://www.qoo10.sg/item/ULTIMATE-SMART-PET-FEEDER-DOG-FEEDER-CAT-FEEDER-AUTOMATIC-PET/657147446
Hi, may I know will u retock the advance petfeeder? Cause I only see basic n premium petfeeder. Thanks
Hi no sorry, we are removing adance pet feeder from our listings
But do u still carry it? For the basic one we need to manually adjust the feeding guide ourself right?
Nope. We are no longer carrying that brand and model anymore. For the basic model, you will have to set the feeding schedule by pressing the buttons physically on the feeder itself. You can set 4 meals per day and up to 10 portions per meals . 1 portion is roughly about 10 to 12g. It is quite easy to set the feeding time but of cause with the app is much more convenient and you can control it anytime,anywhere.
Even I m not home oso can set the feeding time? As for camera wise can it be rotate left to right or just mainly front?
For the premium feeder, yes you can set the timer when you are outside of your house as long as there is wifi connection. Camera unable to pan left right up or down but it comes with wide angle so you can see most of the stuff.
Thank-you so much for ur kind patience with my enquiry :) I will get it once payday hehe..
Haha ya sure sure. Anything let me know again.
Do u carry metal bowl for the petfun metal bowl?
Not at the moment
Hi can I check if it would be possible if I only let this item run on solely batteries instead of just only using batteries when electricity supply is cut off in the house? Thanks!
Hello! Sorry I dont quite understand you question. I guess you are trying to ask whether the pet feeder can be run solely on batteries. The answer is yes, the pet feeder is able to run solely on batteries but you won't be able to use the APP features and the CAMERA features. The batteries are just external backup supply incase there is a blackout at your house,the feeder will still be able to dispense food according to the pre-scheduled feeding. I would still recommend you to use AC power instead. Hopefully this answers your question, if you have any other questions feel free to ask :)
Can I purchase and collect within a day? Need it urgently..
Contact me @83392910 and I can make arrangement
Hi, do I have to preset the timing everyday or will it automatically dispense at the set timing everyday?
hello, simply set the timing and it will auto dispense automatically depends on your feeding schedule.
Hi, please let me know if the Power Plug or Adapter has a Safety Mark. Thanks
Hi, yes it is a UK/SG power plug with a Safety Mark. Thanks
Hi, please can let me know the dimension of the 3 models or are they the same? what is the smallest qty output as I am looking one for bunny feeding. thanks.
hi , 9.6” x 12” x 15” dimension(with food tray) for all 3 models. qty output is the same. Scheduled up to 4 meals per day and each portion can be set from 1 to 10. 1 = 10g. for rabbit i think basic pet feeder will do the job already !
Hi you have two different models of the Smartpaw pet feeders. What the main differences? Which one is better?
Hello! We actually have 3 different models. It really depends on your need :) If you think there is no need to monitor your pet if you already have a camera at home, you can go for the basic feeder. You can need a camera and feed at the same time, you can go for the premium and ultimate feeder. The main difference for the premium and ultimate feeder will be the hardware upgrade on the ultimate feeder and also some of the new features on the ultimate feeder which premium doesnt have for example the night vision, the increase of number of meals you can schedule ( premium up to 4 meals while ultimate up to 12 meals ), number of porttions you can feed per meal ( premium up to 10 portions while ultimate up to 99 portions ), portion size ( premium per portion = about 10g and ultimate about 5g) ,higher resolution ( 1080p instead of 720p ), wider lens angle,can use Alexa for voice control. I have uploaded the comparision image for you to compare too. Feel free to ask if you have other qns :)
Hi I just bought the perkit water fountain from you. I have just been using it for a few days but now it stopped working. It is on normal mode but it is not dispensing water at all. I tried to change the water but still not working. What should I do?
Hello! As mentioned on the phone, we solved the problem already. thanks!
hi. i just received this item.1) it says costway instead of petfun. 2) are you sure it can fit up to 4.5l of food? my food bag is 4kg, and i cannot even pour half of it into the feeder. 3) the instruction does not say how to set the 4 meals.
Hi, let me contact you via whatsapp so you can show me the picture. Thanks!
hi seller, just received the pet camera. can i check, the branding is different? on your listed picture it shows the word smartpaw but when i check the physical item it's a logo.
Hi Buyer,The product is the same, just that the logo is different as we printed a few different ones.