Q&A board

Q & A Lists
Item Question & Answer
[Pyunkang Yul] Essence Toner - 200ml
[Pyunkang Yul] Essence Toner - 200ml
Item Q&A
  • Question : Inquiry for the item from mic****Oct 13, 2019

    May I know when is the expiry date for this product?

    Answer : [Re] Inquiry for the item from mic****

    Dear Customer,
    Thanks for your inquiry.
    The expiration date is 2021 July. thanks!

    Question : [Re] Inquiry for the item from mic****

    Thks. Ordered

    Answer : [Re] Inquiry for the item from mic****

    thanks: )

  • Question : Inquiry for the item from hel****Sep 01, 2019

🎁 [3CE] Velvet Lip Tint / Soft Lip Lacquer / Maison Kitsune Velvet Lip Tint 🎁
🎁 [3CE] Velvet Lip Tint / Soft Lip Lacquer / Maison Kitsune Velvet Lip Tint 🎁
Item Q&A
  • Question : Inquiry for the item from dow****Oct 13, 2019

  • Question : Inquiry for the item from Mee****Aug 26, 2019

    Hi, Maison kitsune velvet lip tint twin rose when have stock??? I want to buy

    Answer : [Re] Inquiry for the item from Mee****

    Dear Customer,
    Thanks for your inquiry.
    We're sorry to inform you that this color 'twin rose' is not available for re-stock. There is no plan to continue. Thanks for your understanding and please review and see other 3ce's colors: ) Thanks!

  • Question : Inquiry for the item from 233****Apr 13, 2019

    Hi, may i know if you will be restocking this in Twin Rose please?

    Answer : [Re] Inquiry for the item from 233****

    Dear Customer,

    Thanks for your inquiry. We're sorry Twin rose is discontinued from manufactures. Thanks for your understanding.

  • Question : Inquiry for the item from fio****Oct 27, 2018

    May I know what is the difference between soft lip lacquer and velvet lip tint pls? Which one is more moisturising and which one is more Long lasting? Thank you.

    Answer : [Re] Inquiry for the item from fio****

    lip lacquer is more long lasting and new item form 3ce.
    We recommend purchasing a lip lacquer that is more color-coded and long lasting.
    Thank you : )

  • Question : are your products authenticOct 12, 2018

    Hello, are your lip lacquer authentic?

    Answer : [Re] are your products authentic

    Dear Customer,

    Thanks for your inquiry.
    We only sell 100% authentic products from 3ce main suppliers in Korea.
    You can also check our authentic hologram mark on 3ce's pacakge box. Thanks!

+View all Notice, FAQ, Q&A >>
[moonshot] Micro Setting Fit Cushion (SPF50+ PA+++) - 12g
[moonshot] Micro Setting Fit Cushion (SPF50+ PA+++) - 12g
Item Q&A
  • Question : Inquiry for the item from zhi****Oct 12, 2019

    Hi,when there is stock for #201?Thank you.

    Answer : [Re] Inquiry for the item from zhi****

    Dear Customer,
    Thanks for your inquiry.
    #201 is delayed from manufactures. Only refil is available for #201.
    #201 will takes 10-12 days. We apologize once again for any inconvenience and thank you for understanding.

  • Question : Inquiry for the item from agt****Aug 14, 2019

    Any stock for #201?

    Answer : [Re] Inquiry for the item from agt****

    Dear Customer,
    Thanks for your inquiry.
    We now can stock #201 and your can procss an order. : ) Thanks!

    Question : [Re] Inquiry for the item from agt****

    But there is no #201 to choose.

    Answer : [Re] Inquiry for the item from agt****

    Dear Customer,
    We've double check stock and there was no case stock. We only have refil for #201.
    We aplogize inconvenience.

[THE FACE SHOP] Coloring Stick Eyeshadow - 1.3g
[THE FACE SHOP] Coloring Stick Eyeshadow - 1.3g
Item Q&A
  • Question : Inquiry for the item from eka****Oct 06, 2019

    Hi,

    What is item #1 to #5 color?

    Answer : [Re] Inquiry for the item from eka****

    Dear Customer,

    Thanks for your question.
    Please check this color information. Thanks : )

    Question : [Re] Inquiry for the item from eka****

    May i know the expirt date of color 2, 5, 7?

    Answer : [Re] Inquiry for the item from eka****

    Dear Customer,
    We're sorry for the incovenience. Only #02 is available and other options are discontinued.
    Expiration date is June 2022. Thanks.

    Question : [Re] Inquiry for the item from eka****

    Thank you.

    Answer : [Re] Inquiry for the item from eka****

    Thanks!

[Pretty Skin] 24K Gold Hydro Gel Mask - 30g
[Pretty Skin] 24K Gold Hydro Gel Mask - 30g
Item Q&A
[MISSHA] The Original Tension Pact Perfect Cover (Refill) - 14g (SPF37/PA++)
[MISSHA] The Original Tension Pact Perfect Cover (Refill) - 14g (SPF37/PA++)
Item Q&A
[THE FACE SHOP] The Therapy Toning Moisture Blending Formula Cream - 50ml
[THE FACE SHOP] The Therapy Toning Moisture Blending Formula Cream - 50ml
Item Q&A
  • Question : Inquiry for the item from the****Sep 27, 2019

    Hello, May I know is the item available? I heard from local face shop stores this item is out of stock. Please advise. I need the “toning moisture blending formula cream” Thanks.

    Answer : [Re] Inquiry for the item from the****


    Dear Our Valued Customer,

    We are sorry to inform you that this item has been discontinued(or currently stopped) by the manufacturer. thank you for understanding. Hope to see you again.

  • Question : Inquiry for the item from cyc****Mar 02, 2019

  • Question : Inquiry for the item from cyc****Mar 02, 2019

[heimish] All Clean Balm - 120g
[heimish] All Clean Balm - 120g
Item Q&A
  • Question : Inquiry from 261****Sep 26, 2019

    Are we able to select which day to deliver and usually takes how many days to arrive in Singapore?
    If I were to order today, are you able to deliver this coming Sat?

    Please advise, thanks!


    Regards,
    Jess

    Answer : [Re] Inquiry from 261****

    Dear Customer,

    Thanks for your inquiry.
    This item is on our hands. but if we ship out today, it would be delivered by Monday. We cannot guarantee the Saturday.
    delivery period is 4-5 days. Thanks for your understanding.

    Question : [Re] Inquiry from 261****

    I am not in a hurry to get the stock so if which day should I order if I need you guys to deliver next Sat - 5th of Oct?


    Regards,
    Jess

    Answer : [Re] Inquiry from 261****

    Good morning?
    Delivery times are not always accurate, so please order 4-6 days in advance except on weekends.
    Thank you.

  • Question : Inquiry for the item from lee****Jan 31, 2019

    HI seller is this authentic? Thanks!

    Answer : [Re] Inquiry for the item from lee****

    Dear Customer,
    We sell only products from Heimish headquaters and we sell only authentic products because we operate our offline stores in Korea too.
    If you have any other questions, please feel free to contact us. Thanks!

♣ Smooth  Younger Hairline ♣  [Mamonde] Pang Pang Hair Shadow - 3.5g / Hair Shadow Stick 1g*2
♣ Smooth Younger Hairline ♣ [Mamonde] Pang Pang Hair Shadow - 3.5g / Hair Shadow Stick 1g*2
Item Q&A
  • Question : Inquiry for the item from pep****Sep 26, 2019

    Can it be wash off easily when shower?

    Answer : [Re] Inquiry for the item from pep****

    Dear Customer,
    Thanks for your inquiry.
    Yes. You can remove with foam cleansesr or shampoo. Thanks : )

[secret Key] 24K Gold Premium First Cream - 50g
[secret Key] 24K Gold Premium First Cream - 50g
Item Q&A
  • Question : Inquiry for the item from lml****Sep 23, 2019

    Hi,

    May I know when is the expiry date?

    Answer : [Re] Inquiry for the item from lml****

    Dear Customer,
    Thanks for your inquiry.
    Expiration date is March 2022. THanks!

[UNIX] Take Out USB Flat Iron UCI
[UNIX] Take Out USB Flat Iron UCI
Item Q&A
  • Question : Inquiry for the item from cry****Sep 19, 2019

  • Question : Inquiry related delivery from Jas****Jul 29, 2019

    Order no. 299307140
    Hi seller, there isn't any shipping update about my package since July 23. Could you please check my order & let me know as soon as possible? Thanks.

    Answer : [Re] Inquiry related delivery from Jas****

    We apologize for any inconvenience.
    We requested the current investigation as a Q express transit center.
    Lost in the middle of the move is expected. I will send a message immediately tomorrow morning.
    Thank you for your patience.

    Hello.

    Tracking number has not been tracked, so we have checked and expect a loss in the transfer center.
    I'm so sorry.

    We'll get the goods ready and send to you as soon as possible.

    I'm really sorry for the inconvenience.
    I'll inform you the tracking number again when it ships out.
    (Jul 30, 2019 18:03)

  • Question : Inquiry for the item from she****Jul 24, 2019

  • Question : Inquiry for the item from nur****Oct 11, 2018

[MISSHA] Twin Brow Kit - 4.4g
[MISSHA] Twin Brow Kit - 4.4g
Item Q&A
  • Question : Inquiry for the item from pea****Sep 16, 2019

    Which is darker color?

    Answer : [Re] Inquiry for the item from pea****

    Dear Customer,

    Thanks for your inquiry.
    Grey brown is darker color: ) thanks: )

[ARITAUM] Ice Calming Cooler / Face Massage / Shaping Facial Lift
[ARITAUM] Ice Calming Cooler / Face Massage / Shaping Facial Lift
Item Q&A
  • Question : Inquiry for the item from wut****Sep 15, 2019

  • Question : Inquiry for the item from jul****Jul 18, 2019

  • Question : Inquiry for the item from kel****Sep 23, 2018

  • Question : Inquiry for the item from Bum****Sep 19, 2018

    Dear seller
    This is to be used before toner? So after we cleanse our face we use this then followed by the rest of our skin care? I understand from some queries that this can be used alone as well.
    Thanks

    Answer : [Re] Inquiry for the item from Bum****

    Dear Customer,

    Thanks for your inquiry.
    You can use this calming cooler after your basic skin care.
    Because it can feel a little dry when used on face before skin care, please use after basic care
    We recommend using emulsion or cream after use.

  • Question : how to used gelSep 07, 2018

    will the direction for the gel be given in english? will like to know more on how to used the gel.

    Answer : [Re] how to used gel

    Dear Customer,

    This is "How to use for Gel"

    Store the soothing gel in a refrigerator.
    Apply the cool gel to the desired area and massage with the Ice Calming Cooler.
    At this time, it is recommended to store ice calming cooler in refrigerator before use.

+View all Notice, FAQ, Q&A >>
[SKIN n LAB] Dr. Vita Clinic 5 Types Vitamin Cream 30ml / A/B/C/E/K Cream
[SKIN n LAB] Dr. Vita Clinic 5 Types Vitamin Cream 30ml / A/B/C/E/K Cream
Item Q&A
  • Question : Inquiry for the item from col****Sep 13, 2019

  • Question : Inquiry for the item from Nee****Sep 06, 2019

    How done it work I cant find ingredients? make if wat?.. but btw thank for freebies...
    So that if u try giid will buy.

    Answer : [Re] Inquiry for the item from Nee****

    Dear Customer,

    Thanks for your question!: )
    This sample is MISSHA eye crem.
    Please check this English website for Missha's information.

    https://www.misshaus.com/default/misa-geum-sul-vitalizing-eye-cream-r.html

[ZYMOGEN] Houttuynia Cordata Ferment Serum - 105ml
[ZYMOGEN] Houttuynia Cordata Ferment Serum - 105ml
Item Q&A
  • Question : Inquiry for the item from sno****Sep 06, 2019

    Hi, when is the expiry date?Thank u

    Answer : [Re] Inquiry for the item from sno****

    Dear Customer,

    Thanks for your inquiry.
    This item's expiration date is June 2022. We ship out latest manufactred items: ) Thanks!

    Question : [Re] Inquiry for the item from sno****

    Thank you

[TIAM] My Little Pore No Sebum Cream - 50ml
[TIAM] My Little Pore No Sebum Cream - 50ml
Item Q&A
[Isntree] Aloe Soothing Gel Moisture Type - 150ml
[Isntree] Aloe Soothing Gel Moisture Type - 150ml
Item Q&A
  • Question : Inquiry for the item from see****Aug 09, 2019

    Hi, may I know when is the expiry date? Thanks!

    Answer : [Re] Inquiry for the item from see****

    Thanks for your inquiry: )
    Expiration date is Dec 2021. Thanks!

[THE FACE SHOP] Concealer Dual Veil - 8.1g
[THE FACE SHOP] Concealer Dual Veil - 8.1g
Item Q&A
  • Question : Inquiry for the item from car****Jul 27, 2019

  • Question : Inquiry for the item from jac****Jan 24, 2018

    Hi,
    Can I check when is the expiry date? As I like to purchase more than 6pcs. Hope to hear from u soonest. Thank you.

    Best regards,
    Jacqueline Liew

    Answer : [Re] Inquiry for the item from jac****

    Dear Customer,

    Thank you for your inquiry.
    It's 02 September, 2019

    But expiration date may vary from ordered date and ware house's condition. We always ship out the newest batch!

  • Question : Inquiry for the item from jac****Jan 24, 2018

    Hi,
    Can I check when is the expiry date?

    Best regards,
    Jacqueline Liew

    Answer : [Re] Inquiry for the item from jac****

    Dear Customer,

    Thank you for your inquiry.
    It's 02 September, 2019

    But expiration date may vary from ordered date and ware house's condition. We always ship out the newest batch!

  • Question : Inquiry for the item from jac****Jan 07, 2018

    Can I check is it 2 types? Stick and liquid?

    Answer : [Re] Inquiry for the item from jac****

    Thank you for your inquiry!
    Yes. This item is 2in1 product. one side is stick Concealer and the other side is liquid concealer. You can use 2 types by one product, Thanks!

[Isntree] Hyaluronic Acid Water Sleeping Mask - 100ml
[Isntree] Hyaluronic Acid Water Sleeping Mask - 100ml
Item Q&A
  • Question : Inquiry from sar****Jul 27, 2019

    Hi Seller,
    If possible pease bring in isntree other products for sale in the future:
    1) isntree sensitive balancing bubble foam
    2) isntree real mugwort clay mask
    3) isntree spotsaver mugwort powder wash
    4) isntree micellar melting cleansing oil
    Manyo factory skincare is also very popular in singapore but the distributor only sells limited items and always out of stock. Do consider bringing in for sale.
    Thanks!

    Answer : [Re] Inquiry from sar****

    Dear Cusotomer,

    Thanks for your inquiry.
    We've alreay sold this item "isntree real mugwort clay mask"

    https://qoo.tn/Be0TWT

    And other items, we will check and availablity :) Thanks for your iqniuiry . We will check and let you know soon!


    Thank you for waiting.

    Other products can not be sold because it is difficult to supply.

    We apologize for any inconvenience.
    (Aug 02, 2019 09:49)

[THE FACE SHOP] Anti Darkening Cushion (Refill) - 15g (SPF50+/PA+++)
[THE FACE SHOP] Anti Darkening Cushion (Refill) - 15g (SPF50+/PA+++)
Item Q&A
  • Question : Inquiry for the item from bin****Jul 24, 2019

    Hi Seller, what is the difference between N203 and V203?

    Answer : [Re] Inquiry for the item from bin****

    Hi, Thanks for your inquiry.
    N203 is Natural beige color(skin with yellow and beige base).
    V203 is also Natural beige (Sking with red and pink beige).Thanks.

    Question : [Re] Inquiry for the item from bin****

    When is the stock arriving for V203 and V201?

    Answer : [Re] Inquiry for the item from bin****

    Dear Customer,

    Thanks for your inquiry. We've updated our options. You can now make an order for V203 and V201.
    And this cushion has been renewed starting this month so packaging and some degisn has been changed. Please be noted. Thanks : )

  • Question : Inquiry for the item from rac****May 28, 2019

    Hi when will you restock for V201?

    Answer : [Re] Inquiry for the item from rac****

    Dear Cusotomer,

    Sorry for the inconvenience.
    This item is currently out of stock from all warehouse.
    We apologize once again for any inconvenience and thank you for your patience and understanding.

  • Question : Inquiry for the item from qoo****Jan 16, 2018

    Product expiry date ?

    Answer : [Re] Inquiry for the item from qoo****

    Dear Customer,


    Expiration date is * Nov 2, 2020.
    Date would be chaged by ordered date. Thanks !

[moonshot] Multi Protection UV Bouncer (SPF50+ PA+++) - 40ml
[moonshot] Multi Protection UV Bouncer (SPF50+ PA+++) - 40ml
Item Q&A
  • Question : Inquiry for the item from jor****Jul 20, 2019

    Hi Seller
    May I know the expiry date please?

    Thanks.

    Answer : [Re] Inquiry for the item from jor****

    Dear Customer,
    Thanks for your inquiry.
    The expiration date is November 1, 2021 . This is on our hands : ) Please make an order soon, Thanks!

[MISSHA] Pro Touch Face Powder - 14g (SPF15)
[MISSHA] Pro Touch Face Powder - 14g (SPF15)
Item Q&A