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Q & A Lists
Item Question & Answer
1roll /50m /0.5mm Elastic Nylon Cord Bracelet String for Jewelry DIY Handicrafts
1roll /50m /0.5mm Elastic Nylon Cord Bracelet String for Jewelry DIY Handicrafts
Item Q&A
[Cart Coupon Friendly] SOL HOME ® Waterproof bedsheet / Waterproof mattress protector.
[Cart Coupon Friendly] SOL HOME ® Waterproof bedsheet / Waterproof mattress protector.
Item Q&A
  • Question : Inquiry for the item from seo****Oct 21, 2019

    Hi, i need single size mattress waterproof protector, do you have?
    Kindly respond asap. Thanks!

    Answer : [Re] Inquiry for the item from seo****

    dear customer super single can fit single cause this is fitting sheet with one round of band so it can fit single

  • Question : Inquiry for the item from Tay****Aug 23, 2019

    For the Queen size mattress protector can fit up to what height?

    Answer : [Re] Inquiry for the item from Tay****

    40cm

  • Question : Inquiry for the item from 243****Jul 31, 2019

    Hi, can I check if it is warm for elderly to sleep on it?

    Answer : [Re] Inquiry for the item from 243****

    dear customer it is cooling

  • Question : Inquiry for the item from deb****Jul 18, 2019

    Hi, may I know the measurements for your super single?
    Ty

    Answer : [Re] Inquiry for the item from deb****

    100cm*200 cm

    Question : [Re] Inquiry for the item from deb****

    Thanks

    Answer : [Re] Inquiry for the item from deb****

    Already answered inquiry. If you have another any question, please contact to us.

  • Question : Inquiry for the item from chu****Jun 16, 2019

    Hi,

    Is the baby cot protector a flat or fitted sheet? Thank you!

    Answer : [Re] Inquiry for the item from chu****

    baby cot is fitted sheet

+View all Notice, FAQ, Q&A >>
Aquamarine bracelet and pendants. Genuine blue quartz gemstone
Aquamarine bracelet and pendants. Genuine blue quartz gemstone
Item Q&A
  • Question : Inquiry for the item from wrf****Oct 19, 2019

    Model 1 ...18cm...8mm....

    My wrist is 16cm. Is your gemstones 18cm? Is it double string?

    Answer : [Re] Inquiry for the item from wrf****

    It is stretchable string and durable. We also have included a 1m string for you to restring it if required.

Extra Matching Pillow Cases and Bolster Cases for SOL HOME® 4PCS Bedsheet Set
Extra Matching Pillow Cases and Bolster Cases for SOL HOME® 4PCS Bedsheet Set
Item Q&A
  • Question : Inquiry related cancel and refund from hsi****Oct 16, 2019

    I ordered pillowcase and bolster case in 2 separate order.

    One order did not arrive even though delivery company said delivered.

    The other order, one pillow case less!!!!

    All in all not good!

    Answer : [Re] Inquiry related cancel and refund from hsi****

    dear customer sorry can i check what design is the missing one and the type so we can do a refund on that one item to you

  • Question : Inquiry for the item from Can****Aug 14, 2019

    [SOL Home] Extra Matching Pillow Cases and Bolster Cases for SOL HOME® 4PCS Bedsheet Set
    Design : Pricilla (2 Tone) / Type : Bolster (S$0.40)
    Add On Bolster Case : Pricilla (2 Tone) (S$5.30) / Add On Pillow Case : None

    What does it come with?
    2 bolster cases only?

    Answer : [Re] Inquiry for the item from Can****

    dear customer it does not come with any bolster , bolster is add on

  • Question : Inquiry for the item from haz****Feb 27, 2019

    Can I ask add $0.40 is for bolster and pillow case?
    Or only bolster case?

    Answer : [Re] Inquiry for the item from haz****

    it is only for the bolster cause bolster use more cloth compare to pillow case

  • Question : Inquiry for the item from jac****Feb 22, 2019

  • Question : Inquiry for the item from lin****Nov 11, 2018

+View all Notice, FAQ, Q&A >>
[Cart Coupon Friendly!] ★ Blockout Curtains / Blackout Curtains / Day Curtains ★ 2 Pcs
[Cart Coupon Friendly!] ★ Blockout Curtains / Blackout Curtains / Day Curtains ★ 2 Pcs
Item Q&A
  • Question : Inquiry for the item from bor****Oct 13, 2019

    Hi, I'm looking to buy the medium size hook type day curtain and noticed that it is out of stock. Are you going to restock them?

    Answer : [Re] Inquiry for the item from bor****

    dear customer the restock coming in one week time :)

  • Question : Inquiry for the item from Mon****Oct 12, 2019

  • Question : Inquiry for the item from sha****Oct 07, 2019

    Hi if I order your curtain can u help me to shorten the length cos my length is 230 cm

    Answer : [Re] Inquiry for the item from sha****

    ????can alter shorter the length . N how do I indicate when I order it ?

    Question : [Re] Inquiry for the item from sha****

    dear customer sorry cannot , we don't do alteration , we suggest you buy and hang already then decide if want to alterate cause when you hang the rod will take up some space

  • Question : Inquiry for the item from siz****Oct 06, 2019

    Can we buy items at your office?

    Answer : [Re] Inquiry for the item from siz****

    On Qpost : ya

  • Question : Inquiry from lim****Oct 01, 2019

    May i have your office address and opening hours? Open today?

    Answer : [Re] Inquiry from lim****

    yes we are open
    Address: 3 Gambas Cres, Singapore 757088 #08-03
    operation hours 12-7 pm

+View all Notice, FAQ, Q&A >>
EZSTAX Clothes Organizer  - Buy in Bundles and Save!
EZSTAX Clothes Organizer - Buy in Bundles and Save!
Item Q&A
  • Question : Inquiry for the item from flo****Oct 04, 2019

    Hi Seller, do you still selling EZSTAK ? As website shown last purchased was i 2018.

    If stock is available, would like to place order of 3 sets x 10 = total 30 pcs, able to hv some discount ?

    Rgds

    Answer : [Re] Inquiry for the item from flo****

    dear customer you can order online and we get from the distrubtor

Always Fresh Seal Vacuum Food Storage - Rechargeable Batteries using USB + 6 BPA FREE BAGS
Always Fresh Seal Vacuum Food Storage - Rechargeable Batteries using USB + 6 BPA FREE BAGS
Item Q&A
  • Question : Inquiry for the item from kai****Sep 30, 2019

    Hi, do you sell the bag separately too?

    Answer : [Re] Inquiry for the item from kai****

    YEs. We have also updated the option of purchasing extra bags in the same listing. Thank you for highlighting this to us.

  • Question : Inquiry for the item from nin****Dec 31, 2018

    Dear Seller,
    Can the bags be put in freezer?
    Will it break or torn?

    Answer : [Re] Inquiry for the item from nin****

    dear customer yes it can put in freeze and will not break

    Question : [Re] Inquiry for the item from nin****

    Thank you for your clarification

    Answer : [Re] Inquiry for the item from nin****

    welcome

  • Question : Inquiry for the item from ect****Nov 18, 2018

    Hi, can we buy the re-usable bags from you? The 6 bags that come with the set are insufficient.

    Answer : [Re] Inquiry for the item from ect****

    yes we going to sell the bags soon

[Cart Coupon Friendly!] Kitchen Shelf / Under-sink Shelf / Dish Drainer / Racks
[Cart Coupon Friendly!] Kitchen Shelf / Under-sink Shelf / Dish Drainer / Racks
Item Q&A
  • Question : Inquiry for the item from ron****Sep 18, 2019

    When will slipper rack black be restocked? Thanks

    Answer : [Re] Inquiry for the item from ron****

    dear customer . we not going to restock that item

  • Question : Inquiry for the item from ne_****May 14, 2019

    When will 2tier dish Drainer restock?

    Answer : [Re] Inquiry for the item from ne_****

    dear customer noted we will restock the item

  • Question : Inquiry for the item from ber****Apr 03, 2019

    Can put microwave oven on top tier of the level 2 microwave rack?

    Answer : [Re] Inquiry for the item from ber****

    dear customer can

  • Question : Inquiry for the item from Tan****Jul 07, 2018

  • Question : Inquiry for the item from Tan****Jul 07, 2018

+View all Notice, FAQ, Q&A >>
★99% Sunlight Blockout Curtains / Blackout Curtains ★ 2 Pcs  ★ SIZE L Only★ 200cm x 250cm x 2pcs
★99% Sunlight Blockout Curtains / Blackout Curtains ★ 2 Pcs ★ SIZE L Only★ 200cm x 250cm x 2pcs
Item Q&A
  • Question : Inquiry for the item from 242****Sep 10, 2019

    Hi, for the L size - i am yearning for the buttermilk color black-out eyelet-type curtains.
    When is this coming in huh? My mobile 97912668 clairo

    Answer : [Re] Inquiry for the item from 242****

    dear customer in one month time , but no more buttermilk ,

  • Question : Inquiry for the item from 234****Jan 08, 2019

    1.Pls confirm curtain height from to bottom is 250cm.
    2.What is the height from top of the curtain to the bottom of the eyelet ring?
    3. What is the diameter of the eyelet?

    Answer : [Re] Inquiry for the item from 234****

    dear customer
    the eyelet ring is 4.5cm
    the top estimated 10 cm is used for the top to put in the ring
    can i check what is the height of your window

  • Question : can I see Items before buy in Singapore?Oct 05, 2018

    Can I see curtains before buy in Singapore? I can not make decision by looking a picture.
    Thank you.

    Answer : [Re] can I see Items before buy in Singapore?

    dear customer we have ready stock in our office you can drop by to have a look

  • Question : Difference between Hooks Black out and Hooks High Density?Oct 03, 2018

    Hi,

    1. For the curtain you sell, what is the difference between hooks blackout and hooks high density?

    2. My curtain size is WxH is 253 cm x 237cm hook type. For the black out curtain you sell, can you customise the height to be 240 cm instead? 250cm seems to be too long

    Answer : [Re] Difference between Hooks Black out and Hooks High Density?

    1. the high density has emboss pattern on the fabric and it woven tigher.

    2. You need hang up the curtains and then decide how much to cut. Unfortunately we do not do customization.

Audio-Sennheiser HD 206 Closed-Back Over Ear Headphones
Audio-Sennheiser HD 206 Closed-Back Over Ear Headphones
Item Q&A
Bracelet accessories. Beads spacers string cords for DIY handicraft and jewelry making
Bracelet accessories. Beads spacers string cords for DIY handicraft and jewelry making
Item Q&A
  • Question : Inquiry for the item from wan****Sep 04, 2019

    Hi, are these 925 sterling silver?

    Answer : [Re] Inquiry for the item from wan****

    dear customer nope they are not , they are tibet silver

Travel Pill Splitter -Travel Pill Cutter with Medicine Storage
Travel Pill Splitter -Travel Pill Cutter with Medicine Storage
Item Q&A
  • Question : Inquiry for the item from all****Sep 02, 2019

    Made payment 5 days ago, ok fine fine its weekend but till Mon no reply not shipping out item! Waste me time !

    Answer : [Re] Inquiry for the item from all****

    dear customer we are close on friday , saturday and sunday , yes refund already done

SOL HOME ® - Velvet Non slip hangers / Plastic Non slip hangers
SOL HOME ® - Velvet Non slip hangers / Plastic Non slip hangers
Item Q&A
  • Question : Inquiry for the item from sjk****Aug 11, 2019

    Hi does the clip work on the adult velvet hangers

    Answer : [Re] Inquiry for the item from sjk****

    dear customer nope cause it will spoilt the velvet hangers

  • Question : Inquiry for the item from esi****Jul 27, 2019

    Any stock of the clips used together with the dry/wet hanger?

    Answer : [Re] Inquiry for the item from esi****

    dear restock will be here in one month time

  • Question : Inquiry for the item from fer****Jun 13, 2019

    Hi, when will have stock for the sand colour velvet adult hangers?

    Answer : [Re] Inquiry for the item from fer****

    dear customer we have cookie and cream

  • Question : Inquiry related delivery from mum****Jun 10, 2019

  • Question : Inquiry for the item from ann****Jan 23, 2019

+View all Notice, FAQ, Q&A >>
Japanese tatami chair / Zaisu/ Floor chair / Wood chair / Backrest chair
Japanese tatami chair / Zaisu/ Floor chair / Wood chair / Backrest chair
Item Q&A
SOL HOME Cotton And Linen Bean Bag With FREE Bean Holder // BEANS INCLUDED//
SOL HOME Cotton And Linen Bean Bag With FREE Bean Holder // BEANS INCLUDED//
Item Q&A
[SPEEDY Q] SOL HOME ® Waterproof bedsheet / Waterproof mattress protector.
[SPEEDY Q] SOL HOME ® Waterproof bedsheet / Waterproof mattress protector.
Item Q&A
  • Question : Inquiry for the item from win****Jul 21, 2019

  • Question : Inquiry for the item from eag****May 07, 2019

    Do you sell waterproof bolster case?

    Answer : [Re] Inquiry for the item from eag****

    so sorry we do not have

  • Question : is this waterproof mattress protector bed-fittedSep 19, 2018

    Can i check if this waterproof mattress protector is bed-fitted or it is just a piece of protector on top of the matress ?

    Answer : [Re] is this waterproof mattress protector bed-fitted

    protector on top

  • Question : Shipping chargesJun 05, 2018

  • Question : Inquiry related delivery from cyh****Aug 03, 2017

+View all Notice, FAQ, Q&A >>
Black obsidian phantom pendant carving bracelet and necklace
Black obsidian phantom pendant carving bracelet and necklace
Item Q&A
  • Question : Inquiry for the item from jud****Jul 17, 2019

Invisible Stick On Bra // Nubra
Invisible Stick On Bra // Nubra
Item Q&A
  • Question : Inquiry related delivery from new****Jul 11, 2019

  • Question : Inquiry related delivery from tan****Dec 31, 2018

    Hi! If I order today when will I receive the bra?

    Answer : [Re] Inquiry related delivery from tan****

    if by courier is 4 working days if normal mail can take up to 12working days

Magic comb Hair Comb / TANGLE-FREE COMB /Bee tangler free Comb / Anti tangle comb / [SCMK]
Magic comb Hair Comb / TANGLE-FREE COMB /Bee tangler free Comb / Anti tangle comb / [SCMK]
Item Q&A
  • Question : Inquiry for the item from Ang****Jul 11, 2019

    I had order two combs one was 2 and 8of July said comfirm
    Since now I haven't. received yet
    On the 8 was extendbee comb
    Thank ypu

    Answer : [Re] Inquiry for the item from Ang****

    Dear customer,

    We have checked that the item is shipped via the selected preferred shipping method: Singpost normal mail. Unfortunately for this service there is no tracking number.

    There is nothing I can do except to advise you to check your mailbox every so often for the package.

    Kindly note singpost package can take anytime from 3 to 10 working days to receive.

    In the event we have received any returned package from Singpost due to wrongly given address or unclaimed packages, we will inform you and top up for resending. Otherwise the package will be considered lost by Singpost.

  • Question : Inquiry for the item from Ang****Jul 01, 2019

    Do you have big one green or yellow colour
    That day I bought one is so small
    My friend one is big thank you

    Answer : [Re] Inquiry for the item from Ang****

    Bee Extend Honey is the big one ,
    bee is the small one

  • Question : Order still not yet receiveApr 26, 2016

    Hi have u receive the return mail from singpost as due to the address unit no. error and have you mail it if you have receive the return mail?

    Answer : [Re] Order still not yet receive

    dear customer nope we have not

  • Question : Condition of received itemNov 14, 2015

    Hi, I have received my order of the 2 combs, Order# 156278795 & 156278796.
    However the comb of 156278795 is in bad condition.
    Pls advise, thanks.

    Rgds
    Mr Khoo

    Answer : [Re] Condition of received item

    dear customer please take a photo and sent to us for record

    Question : [Re] Condition of received item

    Hi, a part in the inner part of the comb was broken. The broken part in the comb moves about (noisy) whenever the comb moves. The broken part can hardly be seen on photo.

    Answer : [Re] Condition of received item

    dear customer please cut some of the teeth of the comb and sent us a photo

    Question : [Re] Condition of received item

    Hi, pls see the attached. Thanks.

    Answer : [Re] Condition of received item

    dear customer refund for that one comb

    Question : [Re] Condition of received item

    Hi, I do not want refund.
    Pls send me a new one, & pls let me know if need to send back the defective comb.

    Answer : [Re] Condition of received item

    dear customer already refund , you can repurchase cause as qoo10 policy.

  • Question : RestockNov 09, 2015

    Hi, when the 3D hair brush will restock?

    Answer : [Re] Restock

    dear customer yes in a week time

SOL HOME ® 4 PCS Bedsheet Set - Lilac - 1 Fitted Sheet + 2 Pillow Cases + 1 Quilt Cover-Height 45CM
SOL HOME ® 4 PCS Bedsheet Set - Lilac - 1 Fitted Sheet + 2 Pillow Cases + 1 Quilt Cover-Height 45CM
Item Q&A
  • Question : Inquiry for the item from hon****Jul 05, 2019

    Hi just to check when will your Queen size bedsheet be restock?

    Answer : [Re] Inquiry for the item from hon****

    And also do u have other designs that also can fit up to 45cm?

    Question : [Re] Inquiry for the item from hon****

    dear customer not going to restock .now clearance

    Answer : [Re] Inquiry for the item from hon****

    Than do u have other bedsheet that is height 45cm for queen size

    Question : [Re] Inquiry for the item from hon****

    sold out already

  • Question : Inquiry for the item from ade****May 31, 2019

    Hi. Do you sell quilt cover set that does not come with mattress cover?

    Answer : [Re] Inquiry for the item from ade****

    dear customer nope

  • Question : RestockJan 20, 2016

    Dear seller, will you be restocking King size?

    Answer : [Re] Restock

    Dear customer

    Stock will come in 2 weeks time.

  • Question : Bedsheet LilacJan 02, 2016

    Hi Seller
    For lilac bedsheet do you have super single bedsheet

    Answer : [Re] Bedsheet Lilac

    dear customer nope

4 Prong Curtain Hooks Short Neck.  ZINC PLATED RUST FREE Curtain Hooks. Hide your Curtain Rails.
4 Prong Curtain Hooks Short Neck. ZINC PLATED RUST FREE Curtain Hooks. Hide your Curtain Rails.
Item Q&A
  • Question : Inquiry for the item from koi****Jul 02, 2019

    Hi. I order the curtain hooks tdy. When can i collect frim Gambas cresent? Opening hrs and day pls

    Answer : [Re] Inquiry for the item from koi****

    dear customer daily ( exclude friday off ) 12-7 pm

  • Question : Inquiry for the item from lov****Dec 22, 2018

Premium Day Curtains x 2 pcs set
Premium Day Curtains x 2 pcs set
Item Q&A
  • Question : Inquiry for the item from ghx****Jul 02, 2019

  • Question : Inquiry for the item from ale****Mar 06, 2019

    Hi hook style day curtains any restock?

    Answer : [Re] Inquiry for the item from ale****

    dear customer nope

    Question : [Re] Inquiry for the item from ale****

    Noted.

    Answer : [Re] Inquiry for the item from ale****

    thanks

  • Question : Inquiry for the item from ham****Jan 03, 2019

  • Question : Inquiry for the item from Dar****Dec 24, 2018

    Hi,

    My window is 280cm in width (total width) and 130cm in height. So, I need 2 sets of curtains with at least 160cm to 200cm in width to cater for the folds. And preferably the height is 140 to 150 cm. Is it possible for you to shorten the height to 150cm ? Should I choose L for my window ?

    Currently, my curtain is using S style hooks. Hope that will fit with the Blackout curtain Hook design Thanks!.

    Answer : [Re] Inquiry for the item from Dar****

    dear customer sorry we do not do alteration
    we suggest you hang it up then you decide to shorten it a not cause curtain must be bigger than window then you can cover the light

  • Question : Inquiry for the item from dev****Aug 22, 2018

    Hi, I need day curtains with height of 265cm.

    Answer : [Re] Inquiry for the item from dev****

    sorry my max is 250

+View all Notice, FAQ, Q&A >>
Waterproof Baby Cot Protector Diaper Changing Pad
Waterproof Baby Cot Protector Diaper Changing Pad
Item Q&A
Metal Curtain Ring Hooks
Metal Curtain Ring Hooks
Item Q&A
  • Question : Inquiry for the item from ono****Jun 24, 2019

    hi when will there be stocks again?

    Answer : [Re] Inquiry for the item from ono****

    dear customer yes the restock coming in one month time

  • Question : Inquiry for the item from 261****Jun 07, 2019

    hi may i know when the stocks will be back?

    Answer : [Re] Inquiry for the item from 261****

    dear customer yes we will do the restock will be in one month time

  • Question : no of piecesOct 09, 2017

    Hi may i know for $5.9 how many pieces of ring hooks are there?

    Answer : [Re] no of pieces

    dear customer 10 pcs in a pack

  • Question : Remove clipJun 24, 2017

    Hi, can I remove the clips from the rings if I don't need to use them?

    Answer : [Re] Remove clip

    dear customer yes you can

  • Question : Inquiry for the item from Dan****Jun 19, 2017

    Hi.... wen will e white ring hook be in stock again?

    Answer : [Re] Inquiry for the item from Dan****

    dear customer in 3 week time, can i have your contact number so that we can call you when it is here or you can call us at 6100 6835 to check :)

Sakura Agate Bracelet and Pendant Collection. Natural gemstone jewellery quartz
Sakura Agate Bracelet and Pendant Collection. Natural gemstone jewellery quartz
Item Q&A
  • Question : Inquiry for the item from Bab****Jun 19, 2019

    Hi, can i request for lighter pink gemstone instead of the dark and black ones for the bracelet?

    Answer : [Re] Inquiry for the item from Bab****

    dear customer can no problem , i can take video and then you can chose the one you like :)

FLAT PRICE 100% Natural Quartz Crystal Gemstone Bracelet with Certificate of Authenticity
FLAT PRICE 100% Natural Quartz Crystal Gemstone Bracelet with Certificate of Authenticity
Item Q&A
  • Question : Inquiry for the item from 234****Jun 16, 2019

    Hi Seller,

    The selection does not define the bracelet size so how do i know it fit my wrist?

    Answer : [Re] Inquiry for the item from 234****

    dear customer which design you want and we can help you check

Polymailer In Various Sizes And Color // Fragile Sticker // Scotch Tape//
Polymailer In Various Sizes And Color // Fragile Sticker // Scotch Tape//
Item Q&A
  • Question : Inquiry for the item from joa****Jun 06, 2019

    Hi. Is this matt? Can use permanent marker and won't rub off?

    Answer : [Re] Inquiry for the item from joa****

    dear customer
    it is glossy but you can write and it stay on

    Question : [Re] Inquiry for the item from joa****

    Hi. I thought for glossy, it will be easily rub off?

    Answer : [Re] Inquiry for the item from joa****

    dear customer test and once it is dry , it is hard to clear off

  • Question : Inquiry for the item from lxi****Mar 22, 2019

    Hi, may I know what is the thickness (in microns) of the polymailer?
    Also, the inside of it is in Black or White? Thank you.

    Answer : [Re] Inquiry for the item from lxi****

    dear customer white
    and quite thick