Q&A board

Q & A Lists
Item Question & Answer
OPPO R7 R7s R7 plus A57 F1S R9plus A37 R9s R9s plus R11 A77 transparent translucent soft case cover
OPPO R7 R7s R7 plus A57 F1S R9plus A37 R9s R9s plus R11 A77 transparent translucent soft case cover
Item Q&A
  • Question : Inquiry for the item from chu****Mar 12, 2019

    Hi, may i know if the phone covers for oppo r7s can be used for oppo r7sf? Any difference?

    Answer : [Re] Inquiry for the item from chu****

    Hi,
    they are the same

    thanks and regards

    Question : [Re] Inquiry for the item from chu****

    Thank you. Oh yes, may i get the phone cover without the screen protector?

    Answer : [Re] Inquiry for the item from chu****

    yes. you can. which design?

  • Question : Inquiry for the item from cha****Oct 29, 2018

  • Question : Inquiry for the item from htc****Oct 26, 2018

    Hi, i wanted to order R7 black without protection screen but it states sold out. Is it a must to get the protection screen?

    Answer : [Re] Inquiry for the item from htc****

    Hi

    Sorry for the late reply, I updated with the option without screen protector

    regards

    thanks and regards

  • Question : Inquiry for the item from seo****Oct 18, 2018

    Hi , is my item sent out cart no: 122317717

    Answer : [Re] Inquiry for the item from seo****

    Hi
    it will be sent out today

    thank you

  • Question : Inquiry for the item from mic****May 15, 2018

    Hi, i ordered oppo R7S hp cover but I received the wrong item. The item I received is A53. Can i change?

    Answer : [Re] Inquiry for the item from mic****

    Wrong item received

    Question : [Re] Inquiry for the item from mic****

    hi. the model number is a53 is r7s. you can try out the case first and let me know if it fits.

    Answer : [Re] Inquiry for the item from mic****

    Tried and its loose. And the hole for the on/off button is incorrect.

    Question : [Re] Inquiry for the item from mic****

    Hi, anyway to change the item to the correct one.

    Answer : [Re] Inquiry for the item from mic****

    hi. i willl mail out another casing today. regards

    Question : [Re] Inquiry for the item from mic****

    Thank you Seller, I have received the correct casing some time ago and returned back the incorrect casing by post too. Hope you have receive.

    Answer : [Re] Inquiry for the item from mic****

    Thank you for your help

+View all Notice, FAQ, Q&A >>
OPPO R7S MDFI FLIP CASE COVER
OPPO R7S MDFI FLIP CASE COVER
Item Q&A
OPPO NEO7 NEO 7 TPU DORAEMON ROSE BEAR HEARTS TPU CASE COVER
OPPO NEO7 NEO 7 TPU DORAEMON ROSE BEAR HEARTS TPU CASE COVER
Item Q&A
OPPO R9 R9 PLUS R9+ NEO7 NEO 7 F1S A37  HARD MATTE CASE CASE COVER
OPPO R9 R9 PLUS R9+ NEO7 NEO 7 F1S A37 HARD MATTE CASE CASE COVER
Item Q&A
OPPO R7 R7S R7PLUS F1 R9 R9 PLUS NEO7 R11 A77 NEO7 A37 R9s F1S SCREEN PROTECTOR
OPPO R7 R7S R7PLUS F1 R9 R9 PLUS NEO7 R11 A77 NEO7 A37 R9s F1S SCREEN PROTECTOR
Item Q&A
  • Question : Inquiry for the item from sug****Sep 19, 2018

    Do you have tempered glass for a3s?

    Answer : [Re] Inquiry for the item from sug****

    Hi

    we do not have tempered glass for a3s

    thanks

  • Question : Oppo F1sMay 30, 2018

  • Question : Inquiry for the item from soh****Apr 30, 2018

    When will u have stock for the glossy type?

    Answer : [Re] Inquiry for the item from soh****

    For the oppo f1 s

  • Question : Choose NORMAL shipping but it auto change to SmartpacApr 14, 2018

  • Question : Inquiry for the item from iuh****Oct 31, 2017

+View all Notice, FAQ, Q&A >>
OPPO F1 TPU SOFT translucent TRANSPARENT CASE COVER
OPPO F1 TPU SOFT translucent TRANSPARENT CASE COVER
Item Q&A
  • Question : Inquiry for the item from lvn****Sep 14, 2018

  • Question : Inquiry for the item from alf****Sep 13, 2018

    Hi.. Do u have other links for oppo f1 as in hard cover or with rim protection type beside this soft cover? Thks

    Answer : [Re] Inquiry for the item from alf****



    hi

    These are the listing

    https://www.qoo10.sg/item/OPPO-R7S-F1-F1S-NEO7-R9-R9-PLUS-R7-PLUS-R9S-R11-A57-RIM-ROSE/477701665
    https://www.qoo10.sg/item/OPPO-F1-CUTE-BLACK-RIM-HARD-COVER-COVER/485936836
    https://www.qoo10.sg/item/OPPO-F1-F1F-RAINBOW-UNION-SOFT-TPU-CASE-COVER/453577588
    https://www.qoo10.sg/item/OPPO-F1-F1F-HARD-CASE-COVER/498561371
    https://www.qoo10.sg/item/OPPO-F1-THIN-CASE-COVER-TPU-KITTEN/464924017
    https://www.qoo10.sg/item/OPPO-F1-THIN-CASE-COVER-TPU-KITTEN/464924017
    https://www.qoo10.sg/item/OPPO-F1-THIN-CASE-COVER-TPU-KITTEN/464924017

    regards

  • Question : Inquiry for the item from sel****Jan 19, 2018

    you have for oppo F1? clear cover

    Answer : [Re] Inquiry for the item from sel****

    Hi,
    It is available. I have just updated.
    regards

  • Question : [About Item] Related InquiriesJan 25, 2017

    Hi i want to choose without screen protector but cannot. Pls help .

    Answer : [Re] [About Item] Related Inquiries

    Hi

    I will not be able to update at the moment due to system problem. You can choose another colour with screen protector and leave a note for the correct colour. Sorry for the inconvenience

    Happy new year

  • Question : Screen protectorJul 27, 2016

    Hi seller, I order case cover and screen protector but only received the case cover. Please send me the screen protector. Thank you. Order no. 182488393

    Answer : [Re] Screen protector

    Hi
    I am sorry for the error. Will mail out the screen protector today.

    Sorry for the inconvenience

SONY XPERIA AQUA M5 TRANSPARENT GRADIENT TPU CASE COVER
SONY XPERIA AQUA M5 TRANSPARENT GRADIENT TPU CASE COVER
Item Q&A
  • Question : inquiryAug 22, 2018

    I would like to confirm if the case cover is for model E5653. the phone dimension is 14.2 cm by 7 cm

    Answer : [Re] inquiry

    Hi,

    it is for sony m5 and model number e5653

    thanks and regards

    Question : [Re] inquiry

    Dear Sir, Mrs.
    I would like to inquire when will I receive the item (sony xperia aqua m5 transparent TPU case cover) shipping order no. 271414975

    Best Regards,
    Richard

    Answer : [Re] inquiry

    Hi,
    attached is an image of your parcel.
    are the details correct?

    It has been mailed out on 28 aug


    regards

  • Question : ScreenMay 26, 2016

    Why must i get the screen protector? This case already cover fully right?
    If i get the screen protector, then i don't know how to fix
    Please advice

    Answer : [Re] Screen

    hi. you can get without th3 screen protector. usuAlly is only with screen protector is available,means the colour is not in stock. you can use youtube to guide you on the procedures for attaching the screen protector. thanks and regards

    Question : [Re] Screen

    Thank you for your kind reply
    The case will cover the sidesband front

    Answer : [Re] Screen


    hi. not the front. just the back

OPPO R7S F1 FLIP CASE COVER HARD CASE WITH CARD HOLDERS
OPPO R7S F1 FLIP CASE COVER HARD CASE WITH CARD HOLDERS
Item Q&A
LG X SCREEN K8 TRANSLUCENT TPU CASE COVER
LG X SCREEN K8 TRANSLUCENT TPU CASE COVER
Item Q&A
  • Question : Check the case dimensionJun 14, 2018

    My phone is LG X Screen (LG-K500dsZ) and the dimension is:
    Length: 14cm
    Width: 7cm
    thickness: 0.8cm

    Please advise if this case is for this model.

    Andy Tan

    Answer : [Re] Check the case dimension

    Hi

    The lg x screen is out of stock at the moment.
    Will be restocking in 2 to 3 weeks.

    Currently we only have these available

    https://www.qoo10.sg/item/LG-X-SCREEN-TPU-CASE-COVER/470241915

    https://www.qoo10.sg/item/LG-X-POWER-SCREEN-DREAMCATCH-TPU-CASE-COVER/519912154

    regards

SAMSUNG J7 PRO J730 J7+ PLUS PHONE CASE COVER
SAMSUNG J7 PRO J730 J7+ PLUS PHONE CASE COVER
Item Q&A
  • Question : Shipping requested not updated?Jun 06, 2018

    Hi Seller, i hv done my purchase on 03jun till tdy 06jun..n it has been 3 days still no update from your side? its a birthday gift to my fren. I dnt wish to miss the date. Kindly advise. thanks.

    Answer : [Re] Shipping requested not updated?

    Hi, it will be mailed out today.
    sorry for any inconvenience caused

LG STYLUS 2 PLUS TPU CASE COVER
LG STYLUS 2 PLUS TPU CASE COVER
Item Q&A
  • Question : Can be use for 2017 LG K10 phone?May 30, 2018

    Dear Seller,

    Await your reply.

    Regards.
    Adeline

    Answer : [Re] Can be use for 2017 LG K10 phone?

    hi. it cannot be used for lg k10. regards

    Question : [Re] Can be use for 2017 LG K10 phone?

    Tks for your kind reply.

    Answer : [Re] Can be use for 2017 LG K10 phone?

    hi. it cant be used. we have a few lg k10 cases like 1 to 3 at our shelf at hako at nex, tampines one, cuaseaay point and box societe at jurong point. but not a lot.

HTC DESIRE EYE uk effiel design cute case m910x black rim
HTC DESIRE EYE uk effiel design cute case m910x black rim
Item Q&A
OPPO NEO7 NEO5 NEO 5 7 TRANSLUCENT TRANSPARENT CASE COVER
OPPO NEO7 NEO5 NEO 5 7 TRANSLUCENT TRANSPARENT CASE COVER
Item Q&A
  • Question : Inquiry for the item from whi****Feb 20, 2018

    Hi,

    Do u have stock for the case for Oppo Neo 7 in black (黑色)?

    Thank you

    Answer : [Re] Inquiry for the item from whi****

    Hi

    yes, we have it in stock.
    I have just updated the listing

    regards

    Question : [Re] Inquiry for the item from whi****

    Hi,

    Don't see the update, unable to order.

    Please advise.

    Thanks

    Answer : [Re] Inquiry for the item from whi****

    hI

    Please check the listing.
    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=458143047

    regards

    Question : [Re] Inquiry for the item from whi****

    Hi,

    Order placed.

    Please mail out soonest.

    Thank you and best regards

    Answer : [Re] Inquiry for the item from whi****

    Hi. Thanks. Will mail it soon

    Question : [Re] Inquiry for the item from whi****

    Thanks

OPPO N3 soft tpu case covers all corners ANTISHOCK hello kitty clouds captain america
OPPO N3 soft tpu case covers all corners ANTISHOCK hello kitty clouds captain america
Item Q&A
  • Question : Inquiry for the item from nie****Feb 16, 2018

    Hi.... do you still have stock for oppo n3 casing?

    Answer : [Re] Inquiry for the item from nie****

    Hi

    We have stock for n3 casing

    regards

  • Question : flap over or no?May 29, 2016

    hi i would like to know is the cover has a flap?

    Answer : [Re] flap over or no?

    hi. this is a non flip case. thanks

  • Question : Long waiting time & not the design I had choosen! Pls EXCHANGE.Jan 09, 2016

sony xperia z hard case cover tribal girl effiel
sony xperia z hard case cover tribal girl effiel
Item Q&A
  • Question : Inquiry for the item from liy****Jan 17, 2018

    Hi, may I ask is Design 11 in stock? Thank you.

    Answer : [Re] Inquiry for the item from liy****

    Hi

    yes, it is in stock

    regards

    Question : [Re] Inquiry for the item from liy****

    Hi, thank you for the reply. I have placed the order on 3rd Feb (cart no: 116690663), but there is no update on the shipping status. May I ask if it is out of stock? Kindly advice. Thank you.

    Answer : [Re] Inquiry for the item from liy****

    Sorry for the convenience. It has been cancelled

LAdies women winter Touchscreen gloves
LAdies women winter Touchscreen gloves
Item Q&A
  • Question : Inquiry for the item from hui****Jan 01, 2018

    Many items seem to be oos. When will they be restocked for ordering again?

    Answer : [Re] Inquiry for the item from hui****

    Hi. It will be restocked around 5 January.
    Regards

  • Question : Black with ribbonJun 15, 2015

    What material are they?
    Do you have the black one with ribbon?

    Answer : [Re] Black with ribbon

    hi

    the black in ribbon is not in stock.

    thanks and regards

  • Question : item orderedNov 23, 2014

    Hi.

    I would like to know if my item have been delivered?
    I have yet to receive my item.
    Do help me to check on it.
    Item code : 414997699

    Thank you.

    Answer : [Re] item ordered

    Hi. Can I have your order number? thanks and regards

    Hi. Can I have your order number? thanks and regards

    Question : [Re] item ordered

    hi the order no : 48187024
    please kindly check for me as it's stated on delivery for quite sometime.
    thank you. =)

    Answer : [Re] item ordered

    Dear customer.

    Your inquiry will soon be confirmed and answered by the seller.
    ※ Inquiries related to Payment.
    Cancellation and any Urgent issue can possibly be dealt from CS team.
    Thanks & Best regards.
    P.S. The information is also sent to the seller to meditate this case.


    Sorry for the late reply. Yes, the order was quite some time ago. I can't find photo of the parcel. I think I must have written the wrong address. I only have black left in stock. is it Ok with you. I will mail it using smartpac as it is faster. sorry for the error and inconvenience

    Question : [Re] item ordered

    Oh ok... err... black will do then..
    Do update me once u have post out.
    thank you

    Answer : [Re] item ordered

    Hi. Will mail it out tomorrow. Sorry.

  • Question : AvailabilityOct 24, 2014

    Will you restock the ones that has sold out??

    Answer : [Re] Availability

    Hi. Yes. Some of them will be restock next week and some will be restocked in two to three weeks

    Hi. I restocked some of the gloves :)

  • Question : WinterOct 06, 2014

    Is these gloves suitable for minus degree?

    Answer : [Re] Winter

    I don't think so but it is dependent on your body condition too.

+View all Notice, FAQ, Q&A >>
OPPO R7S F1 F1S NEO7 R9 R9 PLUS R7 PLUS R9S RIM GOLD ROSE GOLD BUMPER TRANSPARENT CASE COVER TPU
OPPO R7S F1 F1S NEO7 R9 R9 PLUS R7 PLUS R9S RIM GOLD ROSE GOLD BUMPER TRANSPARENT CASE COVER TPU
Item Q&A
  • Question : Re-stock of Oppo F1S Rose GoldDec 22, 2017

    Hi,

    Just to check if you would be re-stocking the F1S Rose Gold Rim Bumper Transparent Case Cover anytime soon?

    Thank you.

    Answer : [Re] Re-stock of Oppo F1S Rose Gold

    Hi.
    It will be restocked in around 2 weeks.

    Regards

  • Question : Inquiry for the item from koh****Dec 17, 2017

    Hi,

    May I know does your A37 casing suitable for A37f Oppo phone model?

    Please advise.

    Tks

    Answer : [Re] Inquiry for the item from koh****

    Hi

    Yes. It does.

    Thanks

    Question : [Re] Inquiry for the item from koh****

    I shall order. Tks

    Answer : [Re] Inquiry for the item from koh****

    thanks

  • Question : Wrong sizeAug 19, 2016

    Hello, the cover I received seems to be of the wrong phone type. I ordered a R7s, while I received an R7 Plus- which is too large. Would it be possible to get an exchange?

    Answer : [Re] Wrong size

    Hi

    I am sorry for the error, will mail out the correct case tomorrow and arrange for an exchange.

    thanks and regards

  • Question : Rose GoldAug 16, 2016

    Hi

    We are interested in the OPPO Neo7 casing in Rose Gold. When will there be stocks for it?

    Answer : [Re] Rose Gold

    Hi

    It has just been restocked

    thanks and regards

OPPO NEO7 NEO 7 THIN TPU DORAEMON RRINCESS
OPPO NEO7 NEO 7 THIN TPU DORAEMON RRINCESS
Item Q&A
htc desire 510 flip case cover
htc desire 510 flip case cover
Item Q&A
  • Question : Order No. 228678434Sep 13, 2017

    Hi, I received your email informing me that the black colour is not in stock and you asked if I want blue or cancel the order. I will cancel the order. Please refund my payment. Thank you

    Answer : [Re] Order No. 228678434

    Hi, order has been cancelled.

    regards

    Question : [Re] Order No. 228678434

    Hi I checked my last 2 credit card statements and the amount $13.90 is not yet refunded. Can you check and revert to me please?

    Answer : [Re] Order No. 228678434

    Hi

    I would have to check with qoo10 as they are in charge of the refund. Does the status of the order showed cancelled and refunded?

    Regards

  • Question : Stock availabilityNov 30, 2014

    Hi

    Anymore black coloured stock? I am interested to buy.

    Thanks.

    Answer : [Re] Stock availability

    Hi. It will be restocked in a few days. Will update you once it has been restocked

    Question : [Re] Stock availability

    Hi,

    Thanks. Hope to hear from u soon.

    Answer : [Re] Stock availability

    Hi. It has been restocked . Thanks and regards

OPPO R9S F1S A37  PRINTED CASE COVER WITH MATCHING IRING
OPPO R9S F1S A37 PRINTED CASE COVER WITH MATCHING IRING
Item Q&A
OPPO A57 F1S R9S R9S PLUS  SOFT PHONE CASE COVER
OPPO A57 F1S R9S R9S PLUS SOFT PHONE CASE COVER
Item Q&A
sony xperia e3 e4 xperia z zl l36h cc602 xperia z1 l39h
sony xperia e3 e4 xperia z zl l36h cc602 xperia z1 l39h
Item Q&A
  • Question : Inquiry for the item from Man****Oct 22, 2017

    Hi, do u have phone cover for ZTE blade L3, 4” ?

    Answer : [Re] Inquiry for the item from Man****

    Hi

    We did not have it
    regards

OPPO NEO7 R9 R7S neo 7 NILLKIN HARD CASE COVER FREE SCREEN PROTECTOR
OPPO NEO7 R9 R7S neo 7 NILLKIN HARD CASE COVER FREE SCREEN PROTECTOR
Item Q&A
  • Question : 关于商品yan****会员的咨询。Oct 17, 2017

    do you have nillkin oppo r9 gold colour?

    Answer : [Re] 关于商品yan****会员的咨询。

    Hi

    we are only left with red

    regards

    Question : [Re] 关于商品yan****会员的咨询。

    please refund money to me

  • Question : 关于商品yan****会员的咨询。Oct 14, 2017

ASUS ZENFONE 2 5 SELFIE LG V20 GLOSSY MATTE GLITTER SCREEN
ASUS ZENFONE 2 5 SELFIE LG V20 GLOSSY MATTE GLITTER SCREEN
Item Q&A
sony xperia c5 ultra translucent case cover
sony xperia c5 ultra translucent case cover
Item Q&A
OPPO r7 plus luffy spiderman checkered eye tpu soft case cover
OPPO r7 plus luffy spiderman checkered eye tpu soft case cover
Item Q&A
  • Question : Inquiry from jan****Sep 05, 2017