Q&A board

Q & A Lists
Item Question & Answer
EINZ 32 인치 HD/FHD LED TV 삼성패널
EINZ 32 인치 HD/FHD LED TV 삼성패널
Item Q&A
  • Question : Inquiry for the item from lee****Oct 23, 2019

  • Question : Inquiry for the item from ng_****Oct 19, 2019

    Hi, does this support Netflix?

    Answer : [Re] Inquiry for the item from ng_****

    Dear Customer Netflix is not built in, so you need to use a separate digital box. Thank you.

  • Question : Inquiry for the item from Hen****Oct 16, 2019

    Dear seller, does it support DTV - T2 ?

    Answer : [Re] Inquiry for the item from Hen****

    Dear Customer. DTV-T2 is not supported. ATSC for Korea. Thank you.

  • Question : Inquiry for the item from swa****Oct 16, 2019

    1) Remote unit control buttons in English?
    2) TV Manual instructions in English?

    Answer : [Re] Inquiry for the item from swa****

    Dear customer, there is no English manual. The OSD can be set to English. Thank you.

    Question : [Re] Inquiry for the item from swa****

    Noted. Thank you.

    Answer : [Re] Inquiry for the item from swa****

    Dear Customer Have a nice day

  • Question : Inquiry for the item from tit****Oct 07, 2019

    Hey is there a HDMI port for the TV?

    Answer : [Re] Inquiry for the item from tit****

    Dear customer Thank you for your HDMI port.

+View all Notice, FAQ, Q&A >>
EINZ 40~49inch Ultra HD LED TV
EINZ 40~49inch Ultra HD LED TV
Item Q&A
  • Question : Inquiry for the item from kta****Oct 23, 2019

  • Question : Inquiry for the item from kta****Oct 22, 2019

    Hi, is this smart tv

    Answer : [Re] Inquiry for the item from kta****

    Dear customer not a smart TV, thank you.

  • Question : Inquiry for the item from mly****Oct 20, 2019

    can it connect to singtel mio tv set up box?

    Answer : [Re] Inquiry for the item from mly****

    hi will you help to install when deliver?

    Question : [Re] Inquiry for the item from mly****

    Dear customer You can connect any digital box using the HDMI port, thank you

  • Question : Inquiry for the item from mly****Oct 20, 2019

    one warranty as in sg?

    Answer : [Re] Inquiry for the item from mly****

    Dear Customer This is not a local warranty and if it is defective, we will ship it to you as a new product after collection, repair and ship.

  • Question : Inquiry for the item from yap****Oct 19, 2019

    Is this under local waranty ?

    Answer : [Re] Inquiry for the item from yap****

    Dear Customer This is not a local warranty and if it is defective, we will ship it to you as a new product after collection, repair and ship.

+View all Notice, FAQ, Q&A >>
MONEX 24~32인치 FHD/QHD 모니터 삼성패널
MONEX 24~32인치 FHD/QHD 모니터 삼성패널
Item Q&A
  • Question : Inquiry for the item from 238****Oct 20, 2019

    K24ME3 (24" FHD) Have FreeSync ?

    Answer : [Re] Inquiry for the item from 238****

    Dear customer, there is no FreeSync, thank you

  • Question : Inquiry for the item from sha****Aug 08, 2019

  • Question : Inquiry for the item from 234****Sep 02, 2019

    Hi, may I check whether M27QHM is VESA mount compatible? If so, is it 75x75mm, or 100x100mm. Thank you.

    Answer : [Re] Inquiry for the item from 234****

    Dear Customer. Vesa: 75x75mm. Thank you.

  • Question : Inquiry for the item from yam****Aug 18, 2019

    Hi, what is the SRGB value for 27” QHD?

    Answer : [Re] Inquiry for the item from yam****

    Dear customer sRGB Coverage-98% value, not range. thank you

  • Question : Inquiry for the item from Dyn****Jul 25, 2019

    is this TN or IPS panel???

    Answer : [Re] Inquiry for the item from Dyn****

    Dear customer is VA panel Thank you.

+View all Notice, FAQ, Q&A >>
삼성전자 C49RG90 49인치 QLED 게이밍 Daul QHD 모니터
삼성전자 C49RG90 49인치 QLED 게이밍 Daul QHD 모니터
Item Q&A
  • Question : Inquiry for the item from zen****Oct 20, 2019

    Hi, are you sure that we can get local warranty from Samsung Singapore?

    Answer : [Re] Inquiry for the item from zen****

    Dear customer can get local warranty from Singapore Samsung. Thank you

  • Question : Inquiry for the item from dre****Oct 07, 2019

    Hi any local warranty?

    Answer : [Re] Inquiry for the item from dre****

    Dear customer can get local warranty from Singapore Samsung. Thank you

  • Question : Inquiry for the item from nik****Jul 26, 2019

    Hi any local warranty?

    Answer : [Re] Inquiry for the item from nik****

    Dear Customer, Not allowed in Singapore. thank you.

CASTPRO 포터블 공기청정기 A812 HEPA H13
CASTPRO 포터블 공기청정기 A812 HEPA H13
Item Q&A
  • Question : Inquiry for the item from fre****Oct 19, 2019

    How do we order the filter in future?

    Answer : [Re] Inquiry for the item from fre****

    Dear Customer Filters are registered to be purchased separately. Thank you.

  • Question : Inquiry for the item from nsl****Oct 19, 2019

    How often do i need to change the hepa filter if i turn it on everyday?

    Answer : [Re] Inquiry for the item from nsl****

    Dear customer You can change every 6 months assuming you turn on every day. Thank you.

  • Question : Inquiry for the item from din****Oct 05, 2019

    Can I turn off ionizer, if I only want the hepa filter function?

    Answer : [Re] Inquiry for the item from din****

    Dear customer ionizer can not be turned off separately. Thank you.

  • Question : Inquiry for the item from cre****Sep 27, 2019

MONEX UHD 27~32인치 UltraHD 모니터 60Hz
MONEX UHD 27~32인치 UltraHD 모니터 60Hz
Item Q&A
  • Question : Inquiry for the item from sur****Oct 19, 2019

    Can monitor be mounted to a vesa mount?

    Answer : [Re] Inquiry for the item from sur****

    Dear customer, can be mounted on vesa mount, thank you.

  • Question : Inquiry for the item from and****Oct 11, 2019

    Hi, may I know is it come with English OSD?

    Answer : [Re] Inquiry for the item from and****

    Dear customer, you can change to English through OSD setting. Thank you

    Question : [Re] Inquiry for the item from and****

    Hi Seller, just place order , please made sure the condition is good before shipping, thanks

    Answer : [Re] Inquiry for the item from and****

    only available in white colour?

    Question : [Re] Inquiry for the item from and****

    Dear customer We only have white goods, thank you the products will be delivered after inspection before delivery.

    Answer : [Re] Inquiry for the item from and****

    Ok Thanks, may i know estimate how long time for the delivery? and i miss out 1 question, this monitor support free sync??

    Question : [Re] Inquiry for the item from and****

    Departure from Korea tomorrow and delivery takes 3-6 days FreeSync is not supported. Thank you.

  • Question : Inquiry for the item from 244****Sep 16, 2019

    it has been 2 weeks now, The monitor spoil please change

    Answer : [Re] Inquiry for the item from 244****

    Dear customer Is your current monitor not working? Please tell me how bad

  • Question : Inquiry for the item from pet****Sep 09, 2019

  • Question : Inquiry for the item from pet****Sep 09, 2019

+View all Notice, FAQ, Q&A >>
EINZ 50inch UHD LED TV
EINZ 50inch UHD LED TV
Item Q&A
  • Question : Inquiry for the item from luc****Oct 18, 2019

    Does it support HDMI 2.0, HDCP 2.2, and, HDR? I have a google home ultra so would want to know if I can fully utilise its 4k@60 capabilities.

    Answer : [Re] Inquiry for the item from luc****

    Dear customer, HDMI 2.0 will support HDCP 2.2 and HDR will not support 4K video 60Hz, thank you

  • Question : Inquiry for the item from b_e****Oct 06, 2019

    Which hdmi port is arc ? I see the picture it does not show it

    Answer : [Re] Inquiry for the item from b_e****

    Dear Customer. HDMI 1.4V or higher supports HDMI ARC. Thank you.

  • Question : Inquiry for the item from mem****Sep 20, 2019

    Hi! During sales at $389, do we need to pay for GST? Also after the 1 year warranty and the panel (2 years warranty) not working, how can I claim for the panel warranty?
    Any dead pixel or stuck bright pixel on the panel? Will your shop replace the TV for the above defect?

    Thank you very much

    Answer : [Re] Inquiry for the item from mem****

    Dear Customer. If there is an initial defect, it can be exchanged free of charge. After that, the problem of the panel itself defect can be A / S. GST will be borne. Thank you.

    Question : [Re] Inquiry for the item from mem****

    Dear Sir
    !)Initial defect is it including dead pixel or stuck at bright pixel?
    2)During warranty if defect occurred what do you mean by A/S?

    Please advise and Thank you

    Answer : [Re] Inquiry for the item from mem****

    Dear customer 1) Initial replacement is available for 6 or more defective pixels. 2) Defective products can be serviced for one year (A / S means repair). Thank you.

  • Question : Inquiry for the item from kie****Sep 08, 2019

    Hi, Does it include a wall mount?

    Answer : [Re] Inquiry for the item from kie****

    Dear Customer. Bracket not included. VESA HALL is 200x200mm. We can't sell them separately because of their weight. Thank you.

  • Question : Inquiry for the item from 233****Sep 08, 2019

    Hi, what is the weight of this TV?

    Answer : [Re] Inquiry for the item from 233****

    Dear Customer. The thread weight is 12kg.Thank you.

+View all Notice, FAQ, Q&A >>
EINZ  55inch Ultra UHD Curved  LED TV
EINZ 55inch Ultra UHD Curved LED TV
Item Q&A
  • Question : Inquiry for the item from tay****Oct 17, 2019

    Hi Support, after installing my TV about 2.5?hrs ago, I realized that the top portion of the screen flickering occasionally. About 4 inches. You can see the video below. Please advise. I have threw away the box since I saw your review was 100%.

    Answer : [Re] Inquiry for the item from tay****

    Dear customer Can you tell me which device is currently connected to the TV ?? If it is connected with an HDMI cable, check if it is the same symptom when connecting to another HDMI port.

  • Question : Inquiry related delivery from sin****Oct 14, 2019

    Hi Sir, please check my item when can deliver, my order detail below:
    Cart no.130040634
    Payment Date: Oct 12, 2019
    Customer Name: Thomas_ng
    From Thomas Ng

    Answer : [Re] Inquiry related delivery from sin****

    Dear Customer Thank you that it will take 3-6 business days after departing from Korea tomorrow.

  • Question : Inquiry from hol****Oct 13, 2019

    Hi,
    You mentioned that the GST is around $50. How is that do?

    Answer : [Re] Inquiry from hol****

    Dear customer. We will contact you about $ 50 when the goods arrive. Follow the instructions and pay. Thank you.

    Question : [Re] Inquiry from hol****

    GST is 7% why $50?

    Answer : [Re] Inquiry from hol****

    Dear customer, this is not what we set, please contact Q10 about GST. Thank you.

  • Question : Inquiry from tay****Oct 11, 2019

    Cart No:- 130030189
    Hi Support, I have already made a purchase on the above item. Kindly give me the translation for the set up and remote control in English. Will be very grateful to you. My WhatsApp is +65 96439819.

    Answer : [Re] Inquiry from tay****

    Dear Customer. I sent you an image attached. Thank you.

  • Question : Inquiry for the item from tay****Oct 11, 2019

    Hi Support, I am a Singaporean. Was told that your remote control & set are in Korean. I wanted to purchase the above TV but am worried on the usage. Any English instruction on the set up and the remote control. Please advise. Thank you.

    Answer : [Re] Inquiry for the item from tay****

    Dear customer, I have uploaded the OSD setting method. Thank you.

+View all Notice, FAQ, Q&A >>
MONEX 27~32인치 게이밍모니터 삼성패널 일반/커브드 144Hz/165Hz
MONEX 27~32인치 게이밍모니터 삼성패널 일반/커브드 144Hz/165Hz
Item Q&A
  • Question : Inquiry for the item from ira****Oct 15, 2019

    Optimal setting for colour accuracy please?

    I have just received the monitor (27 inch 144Hz QHD), and the screen is quite washed out straight out of the box. I have tried fiddling around with it, but cannot get it to produce natural colours, it has this whitish tinge no matter what. Would appreciate it if you could provide the configuration to make it colour accurate (i.e. brightness/contrast/gamma/RGB). Thanks!

    Answer : [Re] Inquiry for the item from ira****

    You can configure customer color scheme according to your preference. I think we need to check whether the current product is bad or not. Upload videos and photos with the monitor working. Thank you.

    Question : [Re] Inquiry for the item from ira****

    Hello, as you can tell, the Monex screen on the left is looks abit greenish, and does not have natural colours as compared to the screen on the right.

    Answer : [Re] Inquiry for the item from ira****

    More comparisons.

    Question : [Re] Inquiry for the item from ira****

    Dear customer can not provide (brightness / contrast / gamma / RGB) through current adjustment due to the nature of the product panel, you can return it if you want.

    Answer : [Re] Inquiry for the item from ira****

    Nope, don't intend to return it. Just hoping for the best settings to produce less washed out colours.

    Question : [Re] Inquiry for the item from ira****

    There are currently areas where gamma values ​​cannot be adjusted and it is difficult to set the desired color. We apologize for any inconvenience. You can return it if you wish.

  • Question : Inquiry for the item from din****Oct 01, 2019

    Is there a guide to remove the stand for the 27inch curve monitor to vesa mount it?

    Answer : [Re] Inquiry for the item from din****

    Dear customer, there is no manual for removal and mounting. Brackets are sold by many sellers.

    Question : [Re] Inquiry for the item from din****

    I saw in the QnA you did send them instructions on how to do it?

    Answer : [Re] Inquiry for the item from din****

    Dear customer I can't confirm the model without the order history. Please tell us your desired model and we will guide you how to remove it.

    Question : [Re] Inquiry for the item from din****

    M27CFHM

    Answer : [Re] Inquiry for the item from din****

    Dear customer, this is to remove the protruding part of the back side, thank you see the video.

    Question : [Re] Inquiry for the item from din****

    Thank you

    Answer : [Re] Inquiry for the item from din****

    Dear Customer. Thank you

  • Question : Inquiry from din****Oct 01, 2019

  • Question : Inquiry for the item from jas****Sep 26, 2019

  • Question : Inquiry for the item from clo****Sep 12, 2019

    For item (5)
    can you send me a guide on how to remove the stand, i want to use the VESA adapter. thanks

    Answer : [Re] Inquiry for the item from clo****

    Dear Customer. Video attached. Thank you.

+View all Notice, FAQ, Q&A >>
SAMSUNG Galaxy Watch Active 40mm Bluetooth Green/ Rose Gold / Black / Silver SM-R500
SAMSUNG Galaxy Watch Active 40mm Bluetooth Green/ Rose Gold / Black / Silver SM-R500
Item Q&A
  • Question : Inquiry for the item from krn****Oct 13, 2019

    Can I know if this watch support Samsung pay?

    Answer : [Re] Inquiry for the item from krn****

    Dear Customer. This product is not supported by Samsung Pay. Thank you. The supported item is the gear S3.

  • Question : Inquiry for the item from cat****Oct 09, 2019

    Any warranty for the watch?

    Answer : [Re] Inquiry for the item from cat****

    Dear Customer. World warranty. Guaranteed by local Samsung in Singapore. Thank you.

  • Question : Inquiry from roh****Sep 24, 2019

    How to apply both shop coupon and cart coupon? I can only find way to apply card coupon.

    Answer : [Re] Inquiry from roh****

    Dear Customer Q10 Please contact customer service. Thank you

  • Question : Inquiry for the item from tay****Sep 23, 2019

  • Question : Inquiry for the item from lea****Sep 19, 2019

+View all Notice, FAQ, Q&A >>
GOPRO HERO BLACK 7 ★NEW!★ 4K resolution | Stabilization | Exclusive Accessories
GOPRO HERO BLACK 7 ★NEW!★ 4K resolution | Stabilization | Exclusive Accessories
Item Q&A
  • Question : Inquiry for the item from wei****Sep 27, 2019

    What is the delivery lead time?
    How long is the warranty?
    Does it come with microSD memory card? If yes, what is the memory size?

    Answer : [Re] Inquiry for the item from wei****

    Dear customer, the shipping time is 5-6 days and the warranty period is 1 year. No memory card provided.

  • Question : Inquiry for the item from ots****Aug 14, 2019

    Does it comes with any accessories?

    Answer : [Re] Inquiry for the item from ots****

    Dear customer What accessories are you referring to?

    Question : [Re] Inquiry for the item from ots****

    Please refer to the photo attached.

    Answer : [Re] Inquiry for the item from ots****

    Your shipping is by air or by sea?

    Question : [Re] Inquiry for the item from ots****

    Hi any updates?

    Answer : [Re] Inquiry for the item from ots****

    Dear Customer. It is sent by air to Qxpress. Shipped with default settings and no free accessories. If you sell accessories as options, GST will be sent out and not sold. Thank you.

  • Question : Inquiry from nad****Jun 26, 2019

    Is there warranty for the product?

    Answer : [Re] Inquiry from nad****

    Is it international?

    Question : [Re] Inquiry from nad****

    Dear Customer. World Warranty. You can register your product at official website of KOFRO. Thank you.

  • Question : Inquiry for the item from 262****Jun 19, 2019

    HI. IS IT INCLUDES ANY MEMORY CARD OR ANY OTHER ACCESSORIES??

    Answer : [Re] Inquiry for the item from 262****

    Please refer to the picture image Thank you

  • Question : Inquiry related delivery from sag****Jun 08, 2019

+View all Notice, FAQ, Q&A >>
LG 29WK500 29-Inch Ultrawide IPS Monitor  21:9 (2560 x 1080 AMD Freesync)
LG 29WK500 29-Inch Ultrawide IPS Monitor 21:9 (2560 x 1080 AMD Freesync)
Item Q&A
  • Question : Inquiry for the item from har****Aug 06, 2019

    Hi,
    Since monitor is shipping from Korea, does this set has international warranty?

    Answer : [Re] Inquiry for the item from har****

    Dear Customer This is not an international guarantee. Thank you.

  • Question : Inquiry for the item from Joz****Jul 29, 2019

    Any warranty ?

    Answer : [Re] Inquiry for the item from Joz****

    Dear customer AS is free one year warranty. Thank you

    Question : [Re] Inquiry for the item from Joz****

    If the item arrive dead, even single dead pixel, function defect or damage in physicaly will it be a one to one exchange?

    Answer : [Re] Inquiry for the item from Joz****

    Dear customer, you can have more than 6 pixels. Thank you

    Question : [Re] Inquiry for the item from Joz****

    Will it be a one to one xchange?

    Answer : [Re] Inquiry for the item from Joz****

    Dear customer. If the product is defective, it will be shipped to the new product after the defect has been identified. thank you

    Question : [Re] Inquiry for the item from Joz****

    Mean it will be one to one exchange is it?

    Answer : [Re] Inquiry for the item from Joz****

    Dear customer If a defect is found after checking the defect, it will be shipped to the new product and can not be exchanged for 1: 1.

    Question : [Re] Inquiry for the item from Joz****

    Ok, what is the warranty policy within one year?

    Answer : [Re] Inquiry for the item from Joz****

    Dear customer. Except for defects and negligence, replacement and repair are possible. thank you

  • Question : Inquiry for the item from kia****Jun 23, 2019

    Wic one got speaker??

    Answer : [Re] Inquiry for the item from kia****

    Speaker is not a product. Thank you

  • Question : Inquiry for the item from ami****May 14, 2019

    Hi

    What is warranty? Any dead pixels?

    Answer : [Re] Inquiry for the item from ami****

    Dear Customer.
    World warranty . 1years .
    NO ded pixel. Thanks

[Mozzy] 360도 바디 센서 다용도 무드라이트 탈부착 USB 충전식
[Mozzy] 360도 바디 센서 다용도 무드라이트 탈부착 USB 충전식
Item Q&A
  • Question : Inquiry for the item from xut****Aug 06, 2019

    automatic sensor detection 3-5m , does it mean if nearer than 3m (eg within 2m) it will not detect ?

    Answer : [Re] Inquiry for the item from xut****

    Dear customer, the sensor will work even closer than 3m Thank you.

EINZ 49/55 인치 ART DECO UHD LED TV 삼성패널
EINZ 49/55 인치 ART DECO UHD LED TV 삼성패널
Item Q&A
  • Question : Inquiry for the item from 242****Jul 20, 2019

    Does this TV has a built-in DTV tuner?

    Answer : [Re] Inquiry for the item from 242****

    Dear Customer. DTV tuner is NTSC system for Korea only, so you have to use settop with HDMI. Thank you .

Netis 리얼 패스트 충전 케이블 5A 5pin/C-type
Netis 리얼 패스트 충전 케이블 5A 5pin/C-type
Item Q&A
  • Question : Inquiry for the item from hoo****Jul 19, 2019

    micro usb cable also support 5A charging?!

    Answer : [Re] Inquiry for the item from hoo****

    Dear customer, Charging support is available. Thank you

  • Question : Inquiry for the item from she****Jul 09, 2019