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Q & A Lists
Item Question & Answer
Surfers Paradise - Surfs Sport Sling Bag
Surfers Paradise - Surfs Sport Sling Bag
Item Q&A
  • Question : Inquiry for the item from Jql****Jul 31, 2019

  • Question : Inquiry for the item from Spi****Sep 04, 2019

    Any promo? Near date?

    Answer : [Re] Inquiry for the item from Spi****

    Hi customer, not at the moment.

  • Question : Inquiry for the item from peh****Aug 02, 2019

  • Question : Inquiry for the item from Spi****Jul 29, 2019

  • Question : Inquiry for the item from Spi****Jun 23, 2019

    Able to fix mi max 3?
    when will there be a promo?

    Answer : [Re] Inquiry for the item from Spi****

    No promotion at the moment.

    Question : [Re] Inquiry for the item from Spi****

    Any dates to share?

    Answer : [Re] Inquiry for the item from Spi****

    not at the moment.

+View all Notice, FAQ, Q&A >>
(NEW IN!)Sportswear 183 – Ultimate Performance Dri-Fit Short-Sleeved T-Shirt
(NEW IN!)Sportswear 183 – Ultimate Performance Dri-Fit Short-Sleeved T-Shirt
Item Q&A
  • Question : Inquiry for the item from chu****Sep 01, 2019

  • Question : Inquiry related delivery from chu****Aug 23, 2019

    Hi,
    I ordered on 19th Aug. Why until now still under
    Shipping requested

    Answer : [Re] Inquiry related delivery from chu****

    Hi customer, your product has been packed and mailing out by tomorrow morning.

    Question : [Re] Inquiry related delivery from chu****

    Okay thanks

    Answer : [Re] Inquiry related delivery from chu****

    Thank you for your kind patience. Have a great day ahead!

  • Question : Inquiry for the item from etc****Jul 18, 2019

  • Question : Inquiry for the item from jas****Jun 28, 2019

    Hi, my husband wear size L for the previous design. The review write that this design, the cutting is smaller? Do i need to get size XL? Thanks

    Answer : [Re] Inquiry for the item from jas****

    Hi Jas,

    Yes do select a bigger size for this piece as the size is 1 size smaller.

    Happy shopping!

  • Question : Inquiry related delivery from 234****Jun 24, 2019

    Pls help I select shipping signpost $1.00 but at the end I going to buy it show it show Q express $1.99. How to change to signpost $1.00.I reset and log on again same problem.

    Answer : [Re] Inquiry related delivery from 234****

    Hi customer,
    please try again. I believe it is an issue with Qoo10. Please try it on desktop version.

+View all Notice, FAQ, Q&A >>
Sportswear 160 – Ultimate Performance Quick Dry Short-Sleeved T-Shirt
Sportswear 160 – Ultimate Performance Quick Dry Short-Sleeved T-Shirt
Item Q&A
  • Question : Inquiry related cancel and refund from jer****Aug 29, 2019

    Hello it has been almost 3 weeks since I’ve placed my order. And since then I have received 2 times information from you saying that the order was out of stock and I’ve replied. However, I have not received any response to my replies. Please refer to the correspondes attached. Due to all these troubles and the delayed, I would like to cancel my order and request for a full refund. Appreciate your prompt reply. Thank you.

    Answer : [Re] Inquiry related cancel and refund from jer****

    Hi customer, we have provided you with an refund as requested.

    Question : [Re] Inquiry related cancel and refund from jer****

    Noted with thanks. May I know how will I received the refund?

    Answer : [Re] Inquiry related cancel and refund from jer****

    Hi how do u refund?

    Question : [Re] Inquiry related cancel and refund from jer****

    Hi customer, we will be refunding through Qoo10. The status on our end your order is cancelled, refunded as well. Please check and contact Qoo10 for more information.

  • Question : Inquiry related delivery from rme****Aug 22, 2019

    Hi,

    Cart no. : 128883550 ( Incomplete Items received)

    Package received (1 pack), however items incomplete.
    Please check this. I only received 4 items. Supposed to be 7 items

    Answer : [Re] Inquiry related delivery from rme****

    Hi customer,

    As of what i checked, your cart only have 5 orders. There is one missing which is order number 301915375. As I have checked the product is currently out of stock.
    Do share with me more details like the order number of other missing items if there is any.
    Also, Will it be okay if we change the white to another colour?

    Question : [Re] Inquiry related delivery from rme****

    Hi,

    Cart no. : 128883550 ( Incomplete Items received)

    Package received (1 pack), however items incomplete.
    Please check this. I only received 4 items. Supposed to be 7 items.

    Received Order Items:
    301915371
    301915372
    301915373
    301915374

    Missing Order Items:
    301915375 - - you can send any color if no available
    301915376
    301915377

    Answer : [Re] Inquiry related delivery from rme****

    Hi customer, thank you for informing us.

    We will be sending out the missing items today.

  • Question : Inquiry related delivery from rme****Aug 28, 2019

    Hi,

    Cart no. : 128883550 ( Incomplete Items received)

    Package received (1 pack), however items incomplete.
    Please check this. I only received 4 items. Supposed to be 7 items.

    Received Order Items:
    301915371
    301915372
    301915373
    301915374

    Missing Order Items:
    301915375 - - you can send any color if no available
    301915376
    301915377

    Answer : [Re] Inquiry related delivery from rme****

    Hi customer, thank you for informing us.

    We will be sending out the missing items today.

  • Question : Inquiry for the item from moo****Aug 07, 2019

    Will u restock soon for navy and blue for xl and large?

    Answer : [Re] Inquiry for the item from moo****

    Hi customer,

    There will not be any restock.

  • Question : Inquiry for the item from how****Aug 06, 2019

    Hi,
    Can I check this for men size or ladies size?

    Answer : [Re] Inquiry for the item from how****

    Hi customer,

    This is men sizing

+View all Notice, FAQ, Q&A >>
(NEW IN!) Surfers Paradise 009 - Unisex Sports Slides
(NEW IN!) Surfers Paradise 009 - Unisex Sports Slides
Item Q&A
  • Question : Inquiry related delivery from Sou****Aug 25, 2019

    Hi seller I've placed an order a few days back and was wondering when the item would be shipped out ?

    Answer : [Re] Inquiry related delivery from Sou****

    Hi customer, may i know what is your order number so that we can check better with you?

  • Question : Inquiry related delivery from rme****Aug 22, 2019

    Hi,

    Cart no. : 128883550 ( Incomplete Items received)

    Package received (1 pack), however items incomplete.
    Please check this. I only received 4 items. Supposed to be 7 items.

    Answer : [Re] Inquiry related delivery from rme****



    Hi customer,

    As of what i checked, your cart only have 5 orders. There is one missing which is order number 301915375. As I have checked the product is currently out of stock.
    Do share with me more details like the order number of other missing items if there is any.
    Also, Will it be okay if we change the white to another colour?

  • Question : Inquiry related delivery from lee****Aug 17, 2019

    Why do seller set restrict people from buying more pairs? I wanted to order 10pairs the delivery have to pay extra $5? Can remove the restrict. Please advice. Thanks

    Answer : [Re] Inquiry related delivery from lee****

    Hi customer,

    as the delivery would have higher charges due to the different weight.

Sportswear 157 – Ultimate Performance Quick Dry Short-Sleeved T-Shirt
Sportswear 157 – Ultimate Performance Quick Dry Short-Sleeved T-Shirt
Item Q&A
  • Question : Inquiry for the item from jun****Jul 28, 2019

    hi is this unisex or male tee

    Answer : [Re] Inquiry for the item from jun****

    Hi Customer, it is a Men's Sportwear Top.

Sportswear 81 – Ultimate Performance Quick Dry Short-Sleeved T-Shirt
Sportswear 81 – Ultimate Performance Quick Dry Short-Sleeved T-Shirt
Item Q&A
  • Question : Inquiry for the item from etc****Jul 18, 2019

  • Question : Inquiry for the item from son****Jul 17, 2019

    hi, i order 2 pcs of grey(L) and 1 pc of black(L), but u only send me 2pcs of grey....... i still short of 1 black(L).....and no body reply me when post to it

    Answer : [Re] Inquiry for the item from son****

    hi customer, we will provide you with the relevant exchange.

  • Question : Inquiry for the item from nra****Jul 13, 2019

    When will you get fresh stocks of grey and black size XL?

    Answer : [Re] Inquiry for the item from nra****

    Hi Customer, the products will not be restocked.

  • Question : Inquiry for the item from fre****Jan 18, 2019

    Hi seller, I am keen to buy all 4 color. May I know when will size L be replenished???

    Answer : [Re] Inquiry for the item from fre****

    Hi,

    Stock have been replenish. Feel free to place your order

    Thank you

    Question : [Re] Inquiry for the item from fre****

    Hi seller, I had placed my order. Cart No : 124710362

    Answer : [Re] Inquiry for the item from fre****

    Sure no problem. We will process it.

  • Question : Inquiry related return and exchange from jov****Jan 05, 2019

    Hi, there is a hole in one of my shirt received. How do I go about to exchange for a new one. I am a many time buyer but this is a first tine I received a damage good. The shirt is brand new but I have cut out the tag. I still have the tag and wrapper with me. I discover the hole when I wanted to take photo for the qoo10.

    Delivery was done via qexpress.

    Answer : [Re] Inquiry related return and exchange from jov****



    Hi,

    We have proceed with the exchange.
    We will mail you the apparel you request to change, in the parcel there will be a mailing bag for your return apparel.
    Please seal it and mail back to us.

    Thank you

    Question : [Re] Inquiry related return and exchange from jov****

    Thank you. Will do it

    Answer : [Re] Inquiry related return and exchange from jov****

    Most welcome

+View all Notice, FAQ, Q&A >>
Sportswear 76 – Ultimate Performance Quick Dry Short-Sleeved T-Shirt with Earpiece Wire Loop
Sportswear 76 – Ultimate Performance Quick Dry Short-Sleeved T-Shirt with Earpiece Wire Loop
Item Q&A
  • Question : Inquiry related delivery from 242****Jun 29, 2019

  • Question : Inquiry for the item from vir****Jun 22, 2019

    hi ordered abt 6 items, cant use the 20%, pls advice, thank you

    Answer : [Re] Inquiry for the item from vir****

    Please check with Qoo10 staff. It is an technical issue.

  • Question : Inquiry for the item from pat****Aug 14, 2018

    hi, would like ro know when size xl sexy red have stock ?

    Answer : [Re] Inquiry for the item from pat****

    Hi There!

    Thank You for your enquiry. However, we will not be replenishing the stock for this design anymore. :)

    Best Regards,
    Surfer's Paradise

  • Question : Inquiry for the item from fio****Apr 07, 2018

    Hi, when is all the XL size restock?

    Answer : [Re] Inquiry for the item from fio****

    Hi,

    We apologise but we are unable to say if we are going to be restocking the item.

    If we do restock an item, it will usually takes about two to three months later.

    Do keep a lookout. Thank You for your interest in our products.

  • Question : Inquiry for the item from hen****Apr 05, 2018

+View all Notice, FAQ, Q&A >>
Sportswear 115 – Ultimate Performance Quick Dry Short-Sleeved T-Shirt
Sportswear 115 – Ultimate Performance Quick Dry Short-Sleeved T-Shirt
Item Q&A
  • Question : Inquiry from chr****Jun 22, 2019

    Hi,
    Unable to use the 20% discount coupon provided by your store. Please help.

    Answer : [Re] Inquiry from chr****

    Please check with Qoo10 staff. It is an technical issue.

  • Question : Inquiry for the item from ng_****Feb 02, 2018

    Any restock for grey L size?

    Answer : [Re] Inquiry for the item from ng_****

    Good afternoon Dear,

    I'm so sorry, but the gray ones are sold out.
    You can also look at other styles as well as gray ones.

    Have a nice day:D

  • Question : Inquiry for the item from vin****Dec 24, 2017

    Is it tight fit?

    Answer : [Re] Inquiry for the item from vin****

    Morning Jack,

    It is not really tight fit but just normal fit. But if you buy 1 size smaller, it would look tight fit on you =)

    Cheers!

  • Question : SizesDec 12, 2017

    May I know the dimension for all sizes?

    Answer : [Re] Sizes

    Good morning Estee,

    The dimension has been uploaded as well as the attachment is the dimension for all sizes.

    Have a nice day!
    Thank you! :D

  • Question : Inquiry for the item from otr****Dec 10, 2017

    Is this for ladies or men?

    Answer : [Re] Inquiry for the item from otr****

    Hi =)

    This apparel is actually designed for men but ladies look good while wearing it too so I reckon you can have a try!

    Cheers!

(NEW IN!) Surfers Paradise 034 – Basic Cotton Logo Tee
(NEW IN!) Surfers Paradise 034 – Basic Cotton Logo Tee
Item Q&A
  • Question : Inquiry for the item from Mh5****May 31, 2019

    Hi is this tshirt pure 100% cotton?

    Answer : [Re] Inquiry for the item from Mh5****

    Hi Customer,

    Yes it is.

    Question : [Re] Inquiry for the item from Mh5****

    Ok thank you.

    Answer : [Re] Inquiry for the item from Mh5****

    .

Sportswear 83 – Ultimate Performance Quick Dry Short-Sleeved T-Shirt
Sportswear 83 – Ultimate Performance Quick Dry Short-Sleeved T-Shirt
Item Q&A
  • Question : Inquiry for the item from mar****Mar 02, 2019

  • Question : Inquiry for the item from fre****Feb 11, 2019

  • Question : Inquiry related delivery from guo****Apr 10, 2018

    I have purchased many of your T shirt. First time have not receive my shipment. 2 t shirts in cart number 117823599 (purchased on 30th Mar). Can you please help check? I have already received my subsequent order from you in cart number 117930078 (purchased on 4th Apr).

    Answer : [Re] Inquiry related delivery from guo****

    Hi Yeok Tee Quak,

    I have checked your orders for 30th April and 4th April. Both orders have been shipped out for delivery already.

    Please expect to wait between 5-21 days for your parcel to arrive as there might be delays along the delivery.

    Should you have any more inquires, please feel free to contact us again.

    Cheers!

  • Question : Inquiry from ter****Mar 30, 2018

    Hi seller,

    Able to come down to ur shop to try out before buying? Will price still be the same as $5.90? Thanks.

    Answer : [Re] Inquiry from ter****

    Dear Customer,

    Only by placing orders on Qoo10 can you enjoy our promo price. Thank You

  • Question : Inquiry for the item from ade****Jan 06, 2018

    Order No: 24107747
    Navy Blue T - Item missing!

    Order No: 24107748
    White T - Wrong size delivered! Order small came large!

    Pls check and get back to me ASAP!!!

    Answer : [Re] Inquiry for the item from ade****

    Hi Adeline,

    I'm so sorry if you feel unpleasant with our response. I totally feel you but the reason why we did not reply to your query is because we have to check with our warehouse crew during office hours.

    It's our fault anyway as we should have told you about that in 1st place. Pertaining your order, we have checked with our warehouse crew and it's confirmed that we have sent your items wrongly. We will arrange delivery man to collect the wrong sent item from you either by today or tomorrow. And then we'll send the replacement to you the soonest we can. How's that sound?

    Cheers!

    Question : [Re] Inquiry for the item from ade****

    No good. Pick up the wrongly sent item and replace with the correct items at the same time by tmr!

    Answer : [Re] Inquiry for the item from ade****

    Order nos are: 241017747 & 241017748
    Navy Size Large & White Size Small! Send me these items ASAP and take back the wrong one

    Question : [Re] Inquiry for the item from ade****

    Hi,

    I'm sorry but we can only collect the parcel 1st. After examine the condition of the product (unwashed and their tags are unaltered and intact) we will then send the replacement to you.

    The whole process will take around 2-4 working days. We will send 3rd party deliveryman to collect the item from you between 9 AM - 6 PM, is that fine with you?

    Cheers!

    Answer : [Re] Inquiry for the item from ade****

    I have already confirmed with you that the White T Large is still intact in the plastic sheet! Why can’t you send me the correct items that I have ordered at the same time? In the first place if you have sent me the correct items, I need not waste my time here discussing this issue with You! This is really frustrating and disappointing!

    Question : [Re] Inquiry for the item from ade****

    Morning Adeline,

    I'm so sorry that you feel this way and I completely understand how you feel but we have standard procedure to follow and the return policy is clearly stated on our product page.

    I had done my very best to help you as I had provided you 3 options to resolve this case. Should you have decided to choose either one, I will action in accordance with it right away for you.

    Cheers!

+View all Notice, FAQ, Q&A >>
Sportswear 116 – Ultimate Performance Quick Dry Short-Sleeved T-Shirt
Sportswear 116 – Ultimate Performance Quick Dry Short-Sleeved T-Shirt
Item Q&A
  • Question : Inquiry for the item from ss_****Feb 16, 2019

    Hi, is black M available?

    Answer : [Re] Inquiry for the item from ss_****

    Hi,

    Nope, it is not available at the moment.

    Thank you

  • Question : Inquiry related delivery from ss_****Jan 29, 2019

    Hi seller, I am gg to order the T shirt but I need to receive it within this week Friday. Is it possible to make sure it is delivered to me latest this Friday if I ordered on Wednesday morning?

    Answer : [Re] Inquiry related delivery from ss_****

    Item will be sent out on the day itself or latest the next day

  • Question : Inquiry for the item from mic****Nov 13, 2018

    When will orange, black and grey xl be in stock?

    Answer : [Re] Inquiry for the item from mic****

    Hi,

    Currently, we do not have the intention to restock for this design as we are coming out with newer design / items.

    Thank You.

  • Question : Corporate OrderFeb 25, 2018

  • Question : Inquiry from tce****Dec 13, 2017

    Can't tell much frm the size charts. May I know if its Asian sizes or western sizes?

    Answer : [Re] Inquiry from tce****

    Hello,

    It is Asian size. If you are still uncertain about it, we would suggest to take the measurements from the shirt that you wear usually.

    Have a nice day!
    Cheers :D

Surfers Paradise Men / Ladies Slides
Surfers Paradise Men / Ladies Slides
Item Q&A
  • Question : Inquiry related return and exchange from rac****Dec 09, 2018

    Hi seller. I just received the sandals but it seems smaller than the usual size42. Can I make a change to size43? Please send me ur address and timing for change too thanks

    Answer : [Re] Inquiry related return and exchange from rac****

    Hi,

    As attached is the address of our warehouse for exchange.

    Thank You

    Question : [Re] Inquiry related return and exchange from rac****

    Whats your operating hours?

    Answer : [Re] Inquiry related return and exchange from rac****

    Our operation hours will be from Mon – Fri, 9am to 6pm and Sat, 9am to 1pm.

  • Question : 关于商品tec****会员的咨询Nov 24, 2018

    order no: 123095467
    Hi seller,
    i need to exchange the size i bought , size 44 change to 45, how can i exchange with u? Can you provide address i can go for exchange?

    Thanks

    sweety 86669553

    Answer : [Re] 关于商品tec****会员的咨询

    Hi,

    As attached is the address for exchange.

    Thank You

  • Question : Inquiry for the item from Lia****Nov 22, 2018

    Hi, please advise on the length of size 43 and 44 for ladies. Thanks

    Answer : [Re] Inquiry for the item from Lia****

    Hi,

    It's unisex. So the size chart is the same

    Thank you

  • Question : Inquiry for the item from zul****Nov 17, 2018

    Hi. Can I have USA equivalent sizing guide

    Answer : [Re] Inquiry for the item from zul****

    Hi,

    Sorry but we do not have the US size chart for this.

    Thank You

Surfers Paradise - Surfs Sport Waist Pouch
Surfers Paradise - Surfs Sport Waist Pouch
Item Q&A
  • Question : Inquiry for the item from ede****Dec 14, 2018

    When is black 103 restocking

    Answer : [Re] Inquiry for the item from ede****

    Hi,

    I will check and get back to you

    Thank You

Sportswear 114 – Ultimate Performance Quick Dry Short-Sleeved T-Shirt
Sportswear 114 – Ultimate Performance Quick Dry Short-Sleeved T-Shirt
Item Q&A
  • Question : Inquiry for the item from ale****Nov 28, 2018

    Hi for shoulder from left point to right point how many cm for sizeM and L? Thanks.

    Answer : [Re] Inquiry for the item from ale****

    Hi,

    M - 46cm
    L - 48cm

    *Do allow 1-2cm difference*

    Thank you

    Question : [Re] Inquiry for the item from ale****

    Noted thx.

    Answer : [Re] Inquiry for the item from ale****

    Most Welcome

  • Question : Inquiry related delivery from aav****Nov 14, 2018

    Hi regards order no 281853649
    Item sportwesr 114 i yet to received. Please kindly let me know the outcome thanks

    Answer : [Re] Inquiry related delivery from aav****

    Hi,

    Your order has been mailed out on the 2nd Nov. We are unable to do the tracking as the shipping method is by non-registered mail. Based on some feedbacks, it could take up to 14 working days for the delivery.
    Perhaps next time you might like to try using Qxpress shipping method? Where it provides a tracking number and it approximately take about 1~2 working days to be delivered.

    Thank You

  • Question : Inquiry for the item from chu****Sep 13, 2018

    Hi
    Do you have bigger size?

    Answer : [Re] Inquiry for the item from chu****

    Hi There,

    Thanks for your enquiry. Our largest size is XL.

  • Question : Inquiry for the item from mjs****May 14, 2018

    I want black size S pls, can use as normal wear?

    Answer : [Re] Inquiry for the item from mjs****

    Hi,

    Black size S is currently out of stock. Yes, it can be normal wear.

    Question : [Re] Inquiry for the item from mjs****

    When got stock?

    Answer : [Re] Inquiry for the item from mjs****

    Hi,

    I'm sorry we are unsure when will our next batch of stock arriving.

    Question : [Re] Inquiry for the item from mjs****

    Can check

    Answer : [Re] Inquiry for the item from mjs****

    Hi,

    I'm sorry but we have no clue when will the stock be replenished. Could be in July or could be in September. You can frequent to our store more often to check the stock or you can leave you contact details and we'll inform you once the stock has arrived :)

    Cheers!

    Question : [Re] Inquiry for the item from mjs****

    Pass a contact number pls easy to whatpps.

    Answer : [Re] Inquiry for the item from mjs****

    Hi,

    You can contact us at 88622011.

Sportswear 112 – Ultimate Performance Quick Dry Short-Sleeved T-Shirt
Sportswear 112 – Ultimate Performance Quick Dry Short-Sleeved T-Shirt
Item Q&A
  • Question : Is the cutting suitable for lady?Oct 26, 2018

    hi, is the cutting suitable for lady?

    Answer : [Re] Is the cutting suitable for lady?

    Hi,

    This design is meant for the men.
    We do have some apparels that is meant for the ladies, maybe you would like to look in that ?

    Thank You

  • Question : how do I select normal Singpost shipping?Sep 07, 2018

    how do I select normal Singpost shipping?

    Answer : [Re] how do I select normal Singpost shipping?

    Hi There,

    Thank You for your enquiry. We do not provide postage via normal Singpost anymore as there has been too many cases of lost mail recently. Please make your purchase using Qxpress registered mail. A few more dollars to protect both yourself and our business. I hope this clarifies! :)

    Regards,
    Surfers Paradise

  • Question : Inquiry for the item from sur****Nov 28, 2017

    Is this slim fit or compression or normal shirt design?

    Answer : [Re] Inquiry for the item from sur****

    Hi =) This is a normal shirt design. It is not a slim fit design.

    Cheers!