Q&A board

Q & A Lists
Item Question & Answer
SWEET MANGO] ICONIC Post Card Holder - Business Name Card Holder Case Card Pocket Card Sleeve
SWEET MANGO] ICONIC Post Card Holder - Business Name Card Holder Case Card Pocket Card Sleeve
Item Q&A
  • Question : Inquiry related delivery from onw****Feb 22, 2019

    Hello, i'm buying 2 pieces. Please help me to adjust the shipping and return me the extra. Thank u :)

    Answer : [Re] Inquiry related delivery from onw****

    Hi.
    Our items are sent from Korea.
    In case of the international shipping. The shipping rate depends on the total weight of items, even if they are packed together in the same package.
    In case of these 2 items, we can only upgrade the shiipping delivery as Qexpress registered mail without extra pay, because they are over 100g.
    If you order more than 3 items, we can make the discounted shipping rate and free upgrade shipping.
    We apologize for the incovenience. Thank you.

  • Question : Inquiry related delivery from And****Jun 17, 2018

  • Question : Inquiry related delivery from joc****May 06, 2018

  • Question : Cart 99939513Dec 31, 2015

    Hi seller I have purchased three items from u and the shipping costs added up to so much! So could you please send my items by q express with tracking number ? Thank u so much!

    Answer : [Re] Cart 99939513

    Hi.
    Thank you for the inquiry.
    After confirming your items, we will change the normal mail into the registered mail.
    If you want to buy severak items from our store, please leave us a message.
    We will help you.
    Thank you.

    Question : [Re] Cart 99939513

    Hi seller. Thanks for the prompt reply. But just to check with u, the shipping info stated qxpress normal mail. So is there any misunderstanding somewhere? Thank you!

    Answer : [Re] Cart 99939513

    Hi.
    If we change the shipping for free as the upgrade shipping, the delivery is much faster and safer. (When the delivery is failed, they keep contacting you and make an appointment for the delivery).
    And also you can track all the status of your items.
    In case of the customer who buys several items, we change the normal shipping into Qexpress.
    We wonder we understand what you mean.
    Thank you.

    Question : [Re] Cart 99939513

    Yes I just want to make sure that mine is qxpress with tracking. Thanks so much! Happy new year!

    Answer : [Re] Cart 99939513

    Hi.
    Don't worry about it.
    We will send them via Qexpress with the tracking number.
    Due to the holiday season now, the delivery will be delayed than usual.
    Thank you and Happy new Year :)

  • Question : deliveryDec 09, 2015

    If I buy the item today and I select Qexpress, will I able to receive the item by 17 Dec?

    Answer : [Re] delivery

    In case of this item, we can send it right away.
    So we guess it can be delivered to you by 17th Dec.
    Thank you.

SWEET MANGO] ICONIC TRIPPING CROSS BAG - Travel Bag Women Shoulder Bag Messenger Bag Handbag
SWEET MANGO] ICONIC TRIPPING CROSS BAG - Travel Bag Women Shoulder Bag Messenger Bag Handbag
Item Q&A
  • Question : Inquiry related delivery from Mei****Feb 18, 2019

  • Question : Inquiry related delivery from Mei****Feb 19, 2019

    Hi Seller,

    Am still waiting for your support on the freight rate, pls see attached.

    Regards
    Mei

    Answer : [Re] Inquiry related delivery from Mei****

    https://www.qoo10.sg/g/647845144

    Please use the link above for your order.
    Thank you.

  • Question : Inquiry related delivery from Mei****Feb 18, 2019

    Hi Seller,

    I intend to order 3 items but the shipping rate is too high.

    Regards
    Mei

    Answer : [Re] Inquiry related delivery from Mei****

    Hi.
    Our items are sent from Korea.
    In case of the international shipping, the shipping rate depends on the total weight of items, even if they are packed together in the same package.
    But, we can give you the discounted shipping rate, if you want to order 3 items.
    Please put them into your cart, capture, and send it to us.
    After confirming the stocks and total weight, we will let you know the shipping rate again.
    We apologize for the inconvenience.
    Thank you.

  • Question : Combine shipping.May 18, 2016

    I would like to order this and PONY BROWN Mini Cross Bag . Can you do combine shipping?

    Answer : [Re] Combine shipping.

    Do you mean 2 bags?
    We can give you 6.90 shipping fee with the tracking number (Qexpres registered mail)
    So, the price of 2 bags : 44.80
    The shipping fee : 6.90
    If you accept it, we will make a private list for you.
    Thank you.

  • Question : Combine shippingDec 26, 2015

    Hi, I would like to buy Iconic slim pocket v.3 burgundy and the Iconic tripping cross bag in black strip and could I pay for just one shipping of $5.9? Thank you

    Answer : [Re] Combine shipping

    Hi.
    We can give you 5.90 shipping fee.
    Please order them below the link.
    Thank you.

    http://list.qoo10.sg/g/442033241

+View all Notice, FAQ, Q&A >>
SWEET MANGO] PLEPLE Twin Case - business card holder case card wallet name card case card sleeve
SWEET MANGO] PLEPLE Twin Case - business card holder case card wallet name card case card sleeve
Item Q&A
SWEET MANGO] ICONIC Slit Wallet - Long Wallet Card Holder Wallet Passport Wallet Travel Wallet
SWEET MANGO] ICONIC Slit Wallet - Long Wallet Card Holder Wallet Passport Wallet Travel Wallet
Item Q&A
  • Question : Inquiry related delivery from Yan****Feb 12, 2019

    Hi seller, I would like to order this item black in colour and also key coin wallet ver 2 vermilion colour, can you please give me a discounted shipping rate? Thanks

    Answer : [Re] Inquiry related delivery from Yan****

    Hi.
    Thank you for the inquiry.
    In case of 2 items, we can only upgrade the shipping as Qexpress registered mail, when you purchase them by the normal mail.
    We can give you the discounted shipping rate from 3 items.
    We apologize for the inconvenience.
    Thank you.

  • Question : Shipping rateJun 29, 2018

    I plan to order 3 of the wallets, may I know the shipping rate is $5.90 or $5.90x3?

    Answer : [Re] Shipping rate

    Shipping

    Question : [Re] Shipping rate

    Hi.
    Thank you for the inquiry.
    All our items are sent from Korea.
    In case of the international shipping, the shipping depends on the total wieght of items, even if they are packed together.
    But we can give you the discounted combine shipping fee.
    Now, we can give you 6.90 shipping fee for 3 items with Qexpress registered mail.
    If you want, we will make a private list for your order.
    And please tell us the colors you want.
    Thank you.

    Answer : [Re] Shipping rate

    Hi.
    I'll like to order grey, beige and indi pink.
    Thanks.

    Question : [Re] Shipping rate

    https://www.qoo10.sg/g/506897484

    Please use the link above.
    Thanks.

  • Question : Inquiry related delivery from koh****Jan 17, 2018

  • Question : Shipping FeeNov 24, 2017

  • Question : Inquiry related delivery from jta****Nov 09, 2017

+View all Notice, FAQ, Q&A >>
SWEET MANGO] ICONIC 2 Way Retro Pen / A set of 5 ea - both side pen set marker pen stationery
SWEET MANGO] ICONIC 2 Way Retro Pen / A set of 5 ea - both side pen set marker pen stationery
Item Q&A
  • Question : Inquiry for the item from vio****Feb 09, 2019

    dear seller,
    the pics show 3 types of color set
    But the button to choose does not provide choice to choose the set.
    pls advise. thx

    Answer : [Re] Inquiry for the item from vio****

    Hi. If possible, Please let us know the number of the item.
    We can only see the retro pen set (5 pens of a set) and 2 types one (narrow and thick nibs). Thank you.

SWEET MANGO] LIVEWORK Pocket Tablet PC Pouch for Ipad - tablet case tablet casing tablet pouch
SWEET MANGO] LIVEWORK Pocket Tablet PC Pouch for Ipad - tablet case tablet casing tablet pouch
Item Q&A
  • Question : Inquiry for the item from meo****Jan 29, 2019

    hello are you by any chance restocking the colours? especially the red one? (:

    Answer : [Re] Inquiry for the item from meo****

    Hi. Do you mean the brick red color?
    If yes, we have and we will fix the listing today.
    Thank you.

    Question : [Re] Inquiry for the item from meo****

    yeap the brick red. and does it fit the ipad 2018 9.7inch? (:

    Answer : [Re] Inquiry for the item from meo****

    Hi.
    Tablet 10.5 is also fit with this pouch. So, your ipad is also suitable.
    Please note the item is sent from Korea.
    And now due to koren national holidays, Chinese new year in Korea. The shipping is stopped now. The item will be sent from 7 Feb.
    Thank you.

    Question : [Re] Inquiry for the item from meo****

    thank you very much! i’ll purchase my order now!! 😸

    Answer : [Re] Inquiry for the item from meo****

    After checking your order, we will send your item. Thank you.

    Question : [Re] Inquiry for the item from meo****

    hello is it possible to receive the item by 14 feb?

    Answer : [Re] Inquiry for the item from meo****

    Hi.
    We tried yo send your item yesterday.
    But, we suddenly heard from the manufacturer all was gone and will be restocked not soon.
    Really sorry for making you inconvenient.
    We have no choice but to cancel your order.
    We are really sorry for it again.
    Due to korean national holiday for a long tiem, we can not count the exact quantites for the goods.

    Question : [Re] Inquiry for the item from meo****

    it’s okay i’ll keep a look out soon

    Answer : [Re] Inquiry for the item from meo****

    Beige and mustard will be available and if you change the color, you can get it within next week.
    If you don't want, we will cancel it.

SWEET MANGO] ICONIC Basic Pouch A4 ver.2 for Mac Air 13 inch - Laptop Bag Sleeve Notebook Pouch
SWEET MANGO] ICONIC Basic Pouch A4 ver.2 for Mac Air 13 inch - Laptop Bag Sleeve Notebook Pouch
Item Q&A
  • Question : Inquiry for the item from ade****Feb 03, 2019

  • Question : Inquiry related delivery from app****Nov 17, 2018

  • Question : Shipping charges for 2 itemsJul 17, 2018

  • Question : Inquiry for the item from ori****Dec 17, 2017

    I would like to check does it fit a 14 inch laptop? Is it durable to hold a laptop that weighs 1.63kg? Thanks

    Answer : [Re] Inquiry for the item from ori****

    Hi.
    14 inch laptop can be put into the bag.
    I also use it for my 13 inch laptop for a few years.
    There is a little padding into the bag. But, not protect all from big im pact. Please use it only to carry. Thank you.

  • Question : Inquiry for the item from lim****Oct 05, 2017

    When will the restock for navy be coming in?

    Answer : [Re] Inquiry for the item from lim****

    Navy is back in stock now.
    Please order the navy one. Thank you.

+View all Notice, FAQ, Q&A >>
SWEET MANGO] FENICE Business Card Wallet - card holder case name card case card pocket sleeve
SWEET MANGO] FENICE Business Card Wallet - card holder case name card case card pocket sleeve
Item Q&A
  • Question : Inquiry for the item from esi****Jan 30, 2019

    Can I know when will the black stock arrived and be available ?

    Answer : [Re] Inquiry for the item from esi****

    Hi.
    Now, there is no expected date when it comes again.
    We apologize for the inconvenience.
    Thank you.

  • Question : Inquiry for the item from esi****Jan 30, 2019

    What is the color inside the black , navy and grey card wallet?

    Answer : [Re] Inquiry for the item from esi****

    Hi.
    Please refert to the picture.

  • Question : Inquiry for the item from val****Jul 12, 2018

  • Question : ItemNov 05, 2017

SWEET MANGO] LIVEWORK Agenda Docdo Bag S/L Size for Tablet PC / Ipad / Macbook - Laptop Bag
SWEET MANGO] LIVEWORK Agenda Docdo Bag S/L Size for Tablet PC / Ipad / Macbook - Laptop Bag
Item Q&A
  • Question : Inquiry for the item from jas****Jan 24, 2019

    Hello! When will L Navy be restocked?

    Answer : [Re] Inquiry for the item from jas****

    Hi.
    Navy color will be restocked within next week.
    Thank you.

  • Question : Inquiry for the item from kee****Jan 24, 2019

    Hi, do you gave stock for L Navy?

    Answer : [Re] Inquiry for the item from kee****

    Hi.
    Navy color will be restocked within next week.
    Thank you.

  • Question : Inquiry for the item from kar****Aug 17, 2018

    Hi when will you restock Navy L again?

    Answer : [Re] Inquiry for the item from kar****

    Hi.
    Navy is in stock now, plase order it. Thanks.

  • Question : Stock AvailabilityAug 09, 2018

    Will you re-stock the Navy L size soon? Please?

    Answer : [Re] Stock Availability

    Hi. All colors are available now. Please order it. Thanks.

  • Question : OthersMay 23, 2018

+View all Notice, FAQ, Q&A >>
SWEET MANGO] LIVEWORK Pocket Card Case v.4 - mini pouch card wallet coin pouch coin bank purse
SWEET MANGO] LIVEWORK Pocket Card Case v.4 - mini pouch card wallet coin pouch coin bank purse
Item Q&A
  • Question : Inquiry for the item from dyl****Jan 23, 2019

    Does the pouch has a key ring to hook my key?

    Answer : [Re] Inquiry for the item from dyl****

    Hi. There is no hook for keys. Thank you.

  • Question : Inquiry for the item from dyl****Jan 23, 2019

    Does the pouch has a key ring to hook my key?

    Answer : [Re] Inquiry for the item from dyl****

    Refer to the other message. Thank you.

SWEET MANGO] DAILY LIKE Bath Wall Clock / Waterproof - home interior wall decoration table watch
SWEET MANGO] DAILY LIKE Bath Wall Clock / Waterproof - home interior wall decoration table watch
Item Q&A
  • Question : Inquiry for the item from car****Jan 13, 2019

    When is the restock of alpaca? Thx

    Answer : [Re] Inquiry for the item from car****

    You can order the alpaca design now.
    Thank you.

    Question : [Re] Inquiry for the item from car****

    Thanks. May I know if u have combined shipping fees? It is very expensive to pay separate shipping for each item.

    Answer : [Re] Inquiry for the item from car****

    Please put them into your cart, capture and send it to us. We can help you. Thank you.

  • Question : QueriesJan 20, 2018

    Hi, can this clock stand on its own? I plan to let it sit on the shelf instead of sticking it on a wall. Thank you!

    Answer : [Re] Queries

    Hi.
    If you see the pictures below, it can stand for itself.
    But, it can stand slantingly. Thank you.

  • Question : Inquiry for the item from Lok****Jan 15, 2018

SWEET MANGO] MINIBUS Necklace Card Case Zipper - lanyard card holder case card wallet card pocket
SWEET MANGO] MINIBUS Necklace Card Case Zipper - lanyard card holder case card wallet card pocket
Item Q&A
  • Question : Inquiry for the item from lin****Jan 14, 2019

    Hi hi is this still in stock?

    Answer : [Re] Inquiry for the item from lin****

    Hi.
    We only have 1 pink left.
    Thank you.

SWEET MANGO] CNG Mini Alarm Clock - [ Small Size Table Watch Round Alarm Basic Design Decoration ]
SWEET MANGO] CNG Mini Alarm Clock - [ Small Size Table Watch Round Alarm Basic Design Decoration ]
Item Q&A
  • Question : Inquiry for the item from 250****Jan 14, 2019

    Hi what is the thickness of the item

    Answer : [Re] Inquiry for the item from 250****

    Hi.
    The thickness is around 2 cm.
    Thank you.

SWEET MANGO] FENICE Light Cigarette Case NORMAL - light cigarette holder cigarette cover
SWEET MANGO] FENICE Light Cigarette Case NORMAL - light cigarette holder cigarette cover
Item Q&A
  • Question : Inquiry for the item from vag****Jan 09, 2019

    Can it hold 20pack cigarette?

    Answer : [Re] Inquiry for the item from vag****

    Hi. The holder is for a pack of cigarrets for 20 sticks.
    Thank you.

    Question : [Re] Inquiry for the item from vag****

    Tks

    Answer : [Re] Inquiry for the item from vag****

    Thank you.

SWEET MANGO] ICONIC Sticky To Do List - check list sticky note pad memo pad office supplies
SWEET MANGO] ICONIC Sticky To Do List - check list sticky note pad memo pad office supplies
Item Q&A
[SWEET MANGO] UIT Unique Half Hanger Cover - closet organizer clothes hanger organiser dust cover
[SWEET MANGO] UIT Unique Half Hanger Cover - closet organizer clothes hanger organiser dust cover
Item Q&A
  • Question : Inquiry related delivery from ase****Dec 27, 2018

    I wanted to buy more than 1 piece but found that shipping is on per item even with Qoo10 shipping. Is this correct? Do you have other options to reduce cost of shipping?

    Answer : [Re] Inquiry related delivery from ase****

    Hi.
    Thank you for your inquiry.
    Our items are sent from Korea.
    In case of the international shipping, the shipping fee depends on the total weight of items, even if they are packed together in the same package.
    Could you please tell us the exact quantities and color you want?
    Sorry for making you inconvenience. Thank you.

    Question : [Re] Inquiry related delivery from ase****

    I am looking at 4pcs of the beige or blue.

    Answer : [Re] Inquiry related delivery from ase****

    We can give 6.00 dollars discounted rate.
    The price of items : 33.60
    The shipping fee : 9.60
    Total Price : 43.20 (Qexpress registered mail)
    If you want, we will make a listing for your order.
    Thank you.

  • Question : full hanger cover, in pink (:Dec 27, 2017

[SWEET MANGO] KAKAO FRIENDS Monthly Planner / UNDATED - diary monthly scheduler stationery organizer
[SWEET MANGO] KAKAO FRIENDS Monthly Planner / UNDATED - diary monthly scheduler stationery organizer
Item Q&A
  • Question : Inquiry for the item from Car****Dec 19, 2018

    Is this A4 size? And is this shipped from Singapore?

    Answer : [Re] Inquiry for the item from Car****

    This is a little smaller than a4 size and is sent from Korea.
    Thank you.

    Question : [Re] Inquiry for the item from Car****

    Will there be a tracking number when I order? If I order now when will I get it ?

    Answer : [Re] Inquiry for the item from Car****

    If you order with Qexpress, you can. It takes around 3-5 days after shipping in case of Qexpress. Thank you.