Q&A board

Q & A Lists
Item Question & Answer
Automatic Arm Blood Pressure Monitor Portable LCD Screen Irregular Heartbeat Monitor
Automatic Arm Blood Pressure Monitor Portable LCD Screen Irregular Heartbeat Monitor
Item Q&A
  • Question : Inquiry for the item from uob****Oct 19, 2019

  • Question : Inquiry for the item from dar****Sep 16, 2019

    How to remove protective film?

    Answer : [Re] Inquiry for the item from dar****

    Hi there, can you advise which protective firm?Thanks.

  • Question : Inquiry for the item from rnk****Sep 12, 2019

    Is this machine chargeable using usb cable if we have it ? Cos using batteries is a hassle .

    Answer : [Re] Inquiry for the item from rnk****

    Hello, you can use USB cable to connect but it's not rechargeable, you have to connect to the plug while in use.Thanks.

  • Question : Inquiry from ada****Aug 15, 2019

    Hi, what matter with the order page?? Endless loop asking to choose country to deliver to, keep choosing Singapore and keep on asking to choose again. Endless looping.

    Answer : [Re] Inquiry from ada****

    Hello, can you please contact qoo10 customer service about this issue so they can help?Thanks.

    Qoo10
    Helpdesk: http://www.qoo10.com.sg/gmkt.inc/CS/NHelpContactUs.aspx
    Hotline : 65-6500-4440.
    Email : help@qoo10.sg

  • Question : Inquiry for the item from ice****Aug 15, 2019

    Hi can I know if the manual is it in Chinese, english or both? Cos my parents prefer in chinese. As for the voice, can set to english too?

    Answer : [Re] Inquiry for the item from ice****

    Hello, both voice and user manual is in English, if you required Chinese manual we can send you in PDF format.Please advise.Thanks.

+View all Notice, FAQ, Q&A >>
[PHOENIX] Portable Electronic Therapy Muscle Massage Gun Massage Body Relaxation Pain
[PHOENIX] Portable Electronic Therapy Muscle Massage Gun Massage Body Relaxation Pain
Item Q&A
  • Question : Inquiry for the item from jan****Oct 19, 2019

    What is the difference between A1 and A3 Pro?

    Answer : [Re] Inquiry for the item from jan****

    On Qpost : Hello, the speed is different, 1800-3400-A1, 1800-3600-A3pro.Thanks.

    Question : [Re] Inquiry for the item from jan****

    Does it come with English manual?
    What is the noise level?
    How heavy is it?

    Answer : [Re] Inquiry for the item from jan****

    Hello,

    1)Chinese Manual
    2)About 50-60dB
    3)About 0.8kg

    Thanks.

  • Question : Inquiry for the item from mun****Oct 13, 2019

  • Question : Inquiry for the item from des****Oct 09, 2019

  • Question : Inquiry for the item from foo****Oct 10, 2019

    Hi seller what is the difference between A and B models. I am using it for myself. What would you recommend?

    Answer : [Re] Inquiry for the item from foo****

    Hello, Model A is with Phoenix brand and model B is OEM item.If personal use, you can check A2 with less massage heads.Thanks.

  • Question : Inquiry related return and exchange from alo****Sep 29, 2019

    Hi, I bought the set for about 2 months and have only charged it once. However, the battery stopped working entirely. Any advice on this?

    Answer : [Re] Inquiry related return and exchange from alo****

    Hi there, can you record a video?Is there any light appear on both charger and device?Please advise.Thanks.

    Question : [Re] Inquiry related return and exchange from alo****

    When charging, the light is permanently green. I tried for 10 minutes, and turn off the charger. The battery is still not able to power up, even when connected to the massage gun.

    Answer : [Re] Inquiry related return and exchange from alo****

    I sincerely hope you can help me with this. 🙏🏼

    Question : [Re] Inquiry related return and exchange from alo****

    Hello, let us check and revert.Thanks.

    Answer : [Re] Inquiry related return and exchange from alo****

    Appreciate it!

    Question : [Re] Inquiry related return and exchange from alo****

    Here is the proof of purchase.

    Answer : [Re] Inquiry related return and exchange from alo****

    Hello, noted.Thanks.

    Question : [Re] Inquiry related return and exchange from alo****

    Hi are there any updates?

    Answer : [Re] Inquiry related return and exchange from alo****

    Hi there, sorry for late reply, our aftersales team will send to your inbox.Thanks.

+View all Notice, FAQ, Q&A >>
Sabbat E12 Ultra QCC3020 Updated /X12 pro Wireless Earphone Earbuds 5.0 Bluetooth Sport Headset
Sabbat E12 Ultra QCC3020 Updated /X12 pro Wireless Earphone Earbuds 5.0 Bluetooth Sport Headset
Item Q&A
  • Question : Inquiry for the item from xmp****Sep 30, 2019

  • Question : Inquiry related return and exchange from yvo****Oct 19, 2019

  • Question : Inquiry from ele****Oct 17, 2019

  • Question : Inquiry for the item from Sha****Oct 10, 2019

    Hi can I use the $10 coupon to purchase E12? Because over all price will be $60.90

    Answer : [Re] Inquiry for the item from Sha****

    Hello, should be not available since E12 currently having Time Sale.Thanks.

  • Question : Inquiry related return and exchange from mic****Aug 05, 2019

    Hi Seller,

    I just bought the Sabbat x12 Pro TWS from you last week and received it in good condition. Thank you.

    However, I realise that the earphones are too small for my ears and do not fit well. They keep dropping out of my ears.

    Is there any way I can exchange for the

    Answer : [Re] Inquiry related return and exchange from mic****

    Sorry I got cut off.

    Is there any way I can exchange them for the sabbat E12 TWS? I am willing to pay the extra to get them exchanged.

    Thanks,
    Michelle

    Question : [Re] Inquiry related return and exchange from mic****

    Hello, we are sorry to inform that we are not able to arrange exchange if the item already used.Thank you for understanding.Thanks.

    Answer : [Re] Inquiry related return and exchange from mic****

    Hi there, I've been using the Sabbat x12 PRO for 2 months now and just today, somehow they turned from English to Chinese by itself.

    What can I do to change the language back to English for my earphones?

    Thanks,
    Michelle

    Question : [Re] Inquiry related return and exchange from mic****

    Hello, you can press 5 times left earbud while the earbud is on to change language.Thanks

+View all Notice, FAQ, Q&A >>
Xiaomi VIOMI 4L/SCISHARE Smart Heating Water 3 Seconds Water 1.8L Smart Instant Hot Water Dispenser
Xiaomi VIOMI 4L/SCISHARE Smart Heating Water 3 Seconds Water 1.8L Smart Instant Hot Water Dispenser
Item Q&A
  • Question : Inquiry for the item from cho****Oct 20, 2019

    Do i need to boil water separately first?

    Answer : [Re] Inquiry for the item from cho****

    Hello, do you means boil tap water?We recommend to use purified water ya.Thanks.

  • Question : Inquiry for the item from eva****Oct 18, 2019

    Hi there, is the 鮮开水 option to boil the water? How do i know if the water is boiled after pressing this option?

    Answer : [Re] Inquiry for the item from eva****

    Hi there, yes correct, do you means that you want to know if it reach the required temperature?Thanks.

  • Question : Inquiry for the item from wyy****Oct 18, 2019

    hi keen to place order, other than the water tank volume, i m more keen to know which model is better quality?

    Answer : [Re] Inquiry for the item from wyy****

    Hello, actually the quality is same for both models.Different is on the feature.Thanks.

    Question : [Re] Inquiry for the item from wyy****

    thanks, i shall take the 2 litre one, 4 litre i worried is too bulky. how do i get the $10 coupon to make it $65?

    Answer : [Re] Inquiry for the item from wyy****

    Hello,sorry to inform that today is S$ 8 coupon, please check here:https://www.qoo10.sg/gmkt.inc/Special/Special.aspx?sid=196324&dak=&trg=m&__da_seqno=586351000

  • Question : Inquiry for the item from gre****Oct 17, 2019

  • Question : Inquiry for the item from gre****Oct 17, 2019

    Hi, I am facing the same issue as other customers. The light will keep blinking and not dispense the desired temperature hot water. Pls advise on how to make it work right?

    Answer : [Re] Inquiry for the item from gre****

    Hello, let us check your video on other coversation.Thanks.

+View all Notice, FAQ, Q&A >>
Fitbit Ionic Watch Heart Rate + Activity Tracker(Unsealed Package)
Fitbit Ionic Watch Heart Rate + Activity Tracker(Unsealed Package)
Item Q&A
  • Question : Inquiry for the item from Sun****Oct 19, 2019

    Hi seller can check can connect healthy 365 app

    Answer : [Re] Inquiry for the item from Sun****

    Hello, yes, available to connect, based on previous customer review.Thanks.

  • Question : Inquiry for the item from lim****Oct 08, 2019

  • Question : Inquiry for the item from bel****Oct 09, 2019

  • Question : Inquiry from sha****Oct 08, 2019

  • Question : Inquiry for the item from lim****Oct 08, 2019

+View all Notice, FAQ, Q&A >>
Wireless Earphone Bluetooth V5.0 F9 TWS Wireless Bluetooth Headphone LED Display With 2000mAh Power
Wireless Earphone Bluetooth V5.0 F9 TWS Wireless Bluetooth Headphone LED Display With 2000mAh Power
Item Q&A
  • Question : Inquiry for the item from Aud****Oct 18, 2019

    Hi, I just purchased the item but right bud is softer than left bud.

    Answer : [Re] Inquiry for the item from Aud****

    Hello, please try disconnect/forget>fully charged>reconnect.Thanks

  • Question : Inquiry for the item from nan****Oct 18, 2019

    for all that bluetooth earphone, there are 2 earbuds inside right? for left and right.

    Answer : [Re] Inquiry for the item from nan****

    Hello, yes correct, all models come with right & left earbud.Thanks.

  • Question : Inquiry for the item from 1ar****Oct 17, 2019

    Hi

    Is it easy to sync with iphone 8 or Samsung s8 ?

    Please let me know.

    Thanks.

    Anna

    Answer : [Re] Inquiry for the item from 1ar****

    Hello, yes, easy to sync with both android & IOS system.Thanks.

  • Question : Inquiry for the item from okr****Oct 16, 2019

  • Question : Inquiry for the item from Zul****Oct 16, 2019

    Hello, if order for 200 set, available? when can reach if order 200 set? :)

    Answer : [Re] Inquiry for the item from Zul****

    Hello, yes available, can you please send us an email?Email address: sywell.hk@outlook.com

    Thanks.

+View all Notice, FAQ, Q&A >>
Fitbit Versa/Versa Lite/Ionic Watch Heart Rate + Activity Tracker(No Retail Package)
Fitbit Versa/Versa Lite/Ionic Watch Heart Rate + Activity Tracker(No Retail Package)
Item Q&A
  • Question : Inquiry for the item from adi****Oct 18, 2019

    Hi it's a week and I still didnt receive my Fitbit

    Answer : [Re] Inquiry for the item from adi****

    Hello, upon check the parcel is pending shipment to SG, should be able to receive it within next week.Thanks.

  • Question : Inquiry for the item from lin****Oct 18, 2019

    Hi, will you restock the mulberry?

    Answer : [Re] Inquiry for the item from lin****

    On Qpost : Hello, sorry to inform that the restock date is not confirm yet.Thanks.

  • Question : Inquiry for the item from lim****Oct 16, 2019

    Hi, for the item option "black(no retail packaging)" may I know is this versa or versa lite?

    Answer : [Re] Inquiry for the item from lim****

    Hello, the option "Black" is versa but without fitbit pay ya.Thanks.

    Question : [Re] Inquiry for the item from lim****

    Thanks for the reply, May I know which one has the versa with Fitbit pay?

    Answer : [Re] Inquiry for the item from lim****

    Hello, please choose Black SE versa(+64) which come with versa pay.Thanks.

  • Question : Inquiry for the item from sha****Oct 14, 2019

    When versa will be in stock?

    Answer : [Re] Inquiry for the item from sha****

    On Qpost : Hello, sorry to inform that we are not sure yet.Thanks

  • Question : Inquiry related delivery from zih****Sep 30, 2019

+View all Notice, FAQ, Q&A >>
Xiaomi Mi Band 4 Smart Miband Color Screen Bracelet Heart Rate Fitness Music Bluetooth5.0 50M Waterp
Xiaomi Mi Band 4 Smart Miband Color Screen Bracelet Heart Rate Fitness Music Bluetooth5.0 50M Waterp
Item Q&A
  • Question : Inquiry for the item from Won****Oct 16, 2019

    So today I ordered can receive by when ? Cos plan for birthday gift for friend

    Answer : [Re] Inquiry for the item from Won****

    Hello, the lead time is about 5-7 days.Thanks.

  • Question : Inquiry for the item from Won****Oct 16, 2019

    Hi seller how Long it take to deliver ?

    Answer : [Re] Inquiry for the item from Won****

    Hello, about 5-7days ya.Thanks

Latest Version i11/i12/i18/V8/Inpods 12TWS Wireless Earphone Bluetooth 5.0 Earbuds for iOS Android
Latest Version i11/i12/i18/V8/Inpods 12TWS Wireless Earphone Bluetooth 5.0 Earbuds for iOS Android
Item Q&A
  • Question : Inquiry for the item from sar****Oct 16, 2019

    This is only for iso

    Answer : [Re] Inquiry for the item from sar****

    Hello, available for both IOS & Android ya.Thanks.

  • Question : Inquiry related delivery from s51****Oct 10, 2019

  • Question : Inquiry for the item from lee****Oct 06, 2019

    Hi, I have been trying to pair with my device but unable to do so. Is the set faulty?

    Answer : [Re] Inquiry for the item from lee****

    Hi there, can you advise your order number please.Thanks.

    Question : [Re] Inquiry for the item from lee****

    Hi, my order no.is 292499734. I tried a couple of times intermittently but to no avail. Thank you

    Answer : [Re] Inquiry for the item from lee****

    Hi there, do you means that you are not able to find the device while scanning bluetooth device?Thanks.

    Question : [Re] Inquiry for the item from lee****

    It shows that there is no connection. How do I on the device?

    Answer : [Re] Inquiry for the item from lee****

    HI there, please try
    (1) Turn off the bluetooth of your phone .
    (2) Five times touch the earphones one by one to turn off and put them back to the charging case .
    (3) Take out the earphones together and wait for 3-5s.

    Thanks.

    Question : [Re] Inquiry for the item from lee****

    Hi, managed to connect for less than 5 mins and power off again

    Answer : [Re] Inquiry for the item from lee****

    Hi there, please try to charge for w while and retry.Thanks.

    Question : [Re] Inquiry for the item from lee****

    Hi got it.. Sorry, may I know how to power off the device? The lights keep blinking.

    Answer : [Re] Inquiry for the item from lee****

    Hello, the device will automatically turn off while you place back to the charging box.Thanks.

  • Question : Inquiry for the item from leo****Oct 07, 2019

    hi ! which inpod version is best of all and closer to airpod . thank !

    Answer : [Re] Inquiry for the item from leo****

    Hi there, inpod only have 1 version which is inpods i12, v8 should be the best on the sound quality and competible with IOS system.Thanks.

  • Question : Inquiry for the item from Azu****Oct 05, 2019

    This earbuds can use for this tablet

    Answer : [Re] Inquiry for the item from Azu****

    Please advise

    Question : [Re] Inquiry for the item from Azu****

    Hello, both model is available for android tablet, no worry, if you required better sound quality we recommend "v8".Thanks.

    Answer : [Re] Inquiry for the item from Azu****

    Okay thanks

    Question : [Re] Inquiry for the item from Azu****

    On Qpost : Thanks.

+View all Notice, FAQ, Q&A >>
[1+1 Event] OEM Controller For Nintendo Switch Pro Controller Wireless Gamepad Game joystick
[1+1 Event] OEM Controller For Nintendo Switch Pro Controller Wireless Gamepad Game joystick
Item Q&A
  • Question : Inquiry for the item from den****Oct 12, 2019

    Hi, is the controller wireless when I select the normal option?

    Answer : [Re] Inquiry for the item from den****

    On Qpost : Hello, yes, this is wireless controller.Thanks.

  • Question : Inquiry for the item from sou****Oct 11, 2019

    Hi can I check if it’s the same size as original switch pro controller ? Because I want to know if it fit nicely in charging dock. Thanks

    Answer : [Re] Inquiry for the item from sou****

    Hello, yes the size is same.Thanks

  • Question : Inquiry for the item from gol****Sep 30, 2019

    Hi, may i know how to get the S$8 discount coupon?

    Answer : [Re] Inquiry for the item from gol****

    Hello, sorry to inform that today is S$ 6 cart coupon.Thanks.

  • Question : Inquiry for the item from vui****Sep 16, 2019

  • Question : Inquiry for the item from the****Sep 09, 2019

+View all Notice, FAQ, Q&A >>
Xiaomi Smartmi Car Air Purifier Air Cleaner Freshener Health Humidifier 70m3/H Purifying
Xiaomi Smartmi Car Air Purifier Air Cleaner Freshener Health Humidifier 70m3/H Purifying
Item Q&A
  • Question : Inquiry for the item from urb****Oct 12, 2019

    Can this be controlled using the xiaomi me home APP?

    Answer : [Re] Inquiry for the item from urb****

    Hello, not support ya.Thanks.

Wireless/Wired Car Vacuum Cleaner Handheld Clean Wet And Dry Clean Household Car Vacuum Cleaner
Wireless/Wired Car Vacuum Cleaner Handheld Clean Wet And Dry Clean Household Car Vacuum Cleaner
Item Q&A
  • Question : Inquiry related delivery from Par****Oct 05, 2019

    Hi can I check with you do you sell the power cable only?

    Answer : [Re] Inquiry related delivery from Par****

    Hello, no sorry, we only sell a set with device.Thanks.

    Question : [Re] Inquiry related delivery from Par****

    Ok thank

    Answer : [Re] Inquiry related delivery from Par****

    Thanks.

  • Question : Inquiry for the item from kc@****Aug 18, 2019

    Does it comes with safety label from Singapore?

    Answer : [Re] Inquiry for the item from kc@****

    Hello, sorry to inform that there is no lable.Thanks.

    Question : [Re] Inquiry for the item from kc@****

    Does it comes with separate charging base with wore cord since it's not USB wireless?

    Answer : [Re] Inquiry for the item from kc@****

    Wire cord

    Question : [Re] Inquiry for the item from kc@****

    Hello, the wired option come with car charger and the wireless option come with USB cable.Thanks.

  • Question : Inquiry for the item from car****May 07, 2019

    Hi

    Wireless type Must charge how long and can be use for how long

    Answer : [Re] Inquiry for the item from car****

    Hello, charging time is about 30 minute, operation time about 1 hour 30 Minute.Thanks.

    Question : [Re] Inquiry for the item from car****

    Is the charging time 3 -4 hours and usage time only 30mins ?

    Answer : [Re] Inquiry for the item from car****

    Hello, charging time is about 30 minute, operation time about 1 hour 30 Minute.Thanks.

  • Question : Inquiry for the item from Nas****Apr 19, 2019

    Hi seller! May I know how to charge this using USB as I dont see USB in the package? Please see the photo given.

    Answer : [Re] Inquiry for the item from Nas****

    Hello, please be inform that only wireless device come with USB ya..Thanks

HBQ Q32/Q67/T2C/A6 TWS Bluetooth 5.0 Earphones Wireless Earbuds Sports  Headset With Charging Box
HBQ Q32/Q67/T2C/A6 TWS Bluetooth 5.0 Earphones Wireless Earbuds Sports Headset With Charging Box
Item Q&A
  • Question : Inquiry for the item from inf****Oct 04, 2019

  • Question : Inquiry for the item from mas****Oct 04, 2019

    Excluding Q67, which model sounds better?

    Answer : [Re] Inquiry for the item from mas****

    Hello, we recommend Q32 which come with better sound quality.Thanks.

  • Question : Inquiry for the item from ser****Sep 07, 2019

  • Question : Inquiry for the item from kim****Jul 08, 2019

    Item is defective. How do I send back to ur address?

    Answer : [Re] Inquiry for the item from kim****

    HI there, what is the problem?Thanks.

    Question : [Re] Inquiry for the item from kim****

    The sound quality is husky and can’t hear properly . Feels like got water inside?

    Answer : [Re] Inquiry for the item from kim****

    Hello, please try disconnect/forget>fully charged>reconnect.Thanks.

    Question : [Re] Inquiry for the item from kim****

    Still the same. Pls advise if refund if possible

    Answer : [Re] Inquiry for the item from kim****

    Hi there, please apply for return.Thanks.

    Question : [Re] Inquiry for the item from kim****

    What is ur mailing address for return? I can’t find it to return.

    Answer : [Re] Inquiry for the item from kim****

    Hello, you can apply for return through my order so we will arrange qxpress pick up.Thanks.

    Question : [Re] Inquiry for the item from kim****

    Had submitted the return request. But I can’t find the label to print. Please advise. Is it you have to approve the return or something?

    Answer : [Re] Inquiry for the item from kim****

    Hello, we will proceed accordingly.Thanks.

    Question : [Re] Inquiry for the item from kim****

    Hi, I still unable to print the return label from my return request. Please advise? If not how the Qoo10 driver collect???

    Answer : [Re] Inquiry for the item from kim****

    Hello, please retry.Thanks.

    Question : [Re] Inquiry for the item from kim****

    Hi process my refund already?

    Answer : [Re] Inquiry for the item from kim****

    Hello, upon check the parcel is in transit, we will arrange once we received the item.Thanks.

    Question : [Re] Inquiry for the item from kim****

    Update pls?

    Answer : [Re] Inquiry for the item from kim****

    On Qpost : Hello, can you please provide us your order number since we are unable to track it from your account.Thanks.

    Question : [Re] Inquiry for the item from kim****

    298779993

    Please update when refund is process thx

    Answer : [Re] Inquiry for the item from kim****

    Hi there, let us check.Thanks.

    Question : [Re] Inquiry for the item from kim****

    My refund status how?

    Answer : [Re] Inquiry for the item from kim****

    Hello, sorry to inform that we are still checking with customer service about your case as the shipping company proceed return for your package, will revert soon.Thank you for understanding.Thanks.

  • Question : Inquiry for the item from chr****Aug 15, 2019

    Hi, is this suitable as handsfree earpiece when driving?

    Answer : [Re] Inquiry for the item from chr****

    Hello, yes, sure.Thanks.

+View all Notice, FAQ, Q&A >>
Jabra - Elite 65T l Elite Active 65T True Wireless Earphones Earbud Headphones
Jabra - Elite 65T l Elite Active 65T True Wireless Earphones Earbud Headphones
Item Q&A
  • Question : Inquiry for the item from jac****Oct 04, 2019

    How long is the warranty?

    Answer : [Re] Inquiry for the item from jac****

    Hello, we provide 1 month shop warranty.Jabra generally have 1 year warranty but the terms and requirements to take advantage of this warranty can differ somewhat from one country to another. So we recommand you contact with your local Jabra first if there is any issue, If it is not applicable in SG, you need send it back to us.Thanks.

  • Question : Inquiry for the item from Pet****Jul 01, 2019

    Hi i received the earbuds delivery is fast but i am having problem with the earbuds. I have tried for 2 days but still unable to get the function 'hearthrough' to work. Please advice.

    Answer : [Re] Inquiry for the item from Pet****

    Hello, did you connect with "Jabra Sound+" app?Usually double tap is able to activate hear through.Please advise.Thanks.

    Question : [Re] Inquiry for the item from Pet****

    Hi yes i did that set hearthrough to the max but still did not work.

    Answer : [Re] Inquiry for the item from Pet****

    Hello, please contact customer service so they can help you on this issue.If not, please get back to us.
    Here is the link:https://www.jabra.sg/support

    Thanks.

    Question : [Re] Inquiry for the item from Pet****

    Contacted but no response from them that why I contact you.

    Answer : [Re] Inquiry for the item from Pet****

    Hello, they usually reply within 2 days, can you please send us your email address through live chat or inbox message so we can cc you on the case.Thanks.

  • Question : Inquiry related return and exchange from Edw****Jun 30, 2019

    Hi..i would like to request for an exchange. I cant heard the other party that call me.the sound is really too soft.

    Answer : [Re] Inquiry related return and exchange from Edw****

    Hi there, please check your inbox.Thanks.

  • Question : Inquiry for the item from hao****Jun 28, 2019

    How do i change the voice assistant to speak in english instead of chinese?

    Answer : [Re] Inquiry for the item from hao****

    Hello, voice guidance can be turned on/off (available
    February 2018) and the language can be
    changed using the Jabra Sound+ app.Please connect with Jabra sound + and you will see the column.Thanks.

  • Question : Inquiry for the item from ywj****Jun 28, 2019

+View all Notice, FAQ, Q&A >>
SoundPEATS TrueFree Plus True Wireless Earbuds 5.0 Bluetooth Headphones Wireless Earphone
SoundPEATS TrueFree Plus True Wireless Earbuds 5.0 Bluetooth Headphones Wireless Earphone
Item Q&A
  • Question : Inquiry for the item from bob****Oct 02, 2019

    hi seller, is there warranty for this item?

    Answer : [Re] Inquiry for the item from bob****

    Hi there, we provide 7 days warranty.Thanks.

  • Question : Inquiry for the item from kel****Oct 01, 2019

    Hi seller
    Is this the authentic soundpeats?

    Answer : [Re] Inquiry for the item from kel****

    Hello, yes original soundpeats ya.Thanks.

  • Question : Inquiry for the item from Ser****Sep 16, 2019

New Xiaomi Soocare Soocas H3S Anion Hair Dryer 1800W Air Outlet Anti-Hot Innovative Design
New Xiaomi Soocare Soocas H3S Anion Hair Dryer 1800W Air Outlet Anti-Hot Innovative Design
Item Q&A
  • Question : Inquiry related delivery from mam****Oct 02, 2019

    Hi, do I have ready stock for store pick?

    Answer : [Re] Inquiry related delivery from mam****

    Hello, sorry to inform that we are oversea seller and not available for pick up.Thanks.

  • Question : Inquiry for the item from ire****Sep 30, 2019

    Any warranty ?

    Answer : [Re] Inquiry for the item from ire****

    On Qpost : Hi there, we provide 7 days warranty.Thanks.

  • Question : Inquiry for the item from aki****Sep 01, 2019

    Hi how to get cart coupon ?
    How Long it takes to arrive ? As I notice it’s a group buy purchase

    Answer : [Re] Inquiry for the item from aki****

    Hello, please check here for the coupon:https://www.qoo10.sg/gmkt.inc/Special/Special.aspx?sid=909
    We will ship out by tomorrow if you purchased it now and the lead time is about 5 days.Thanks.

  • Question : Inquiry related delivery from dre****Jul 21, 2019

    Both model of hair dryer available? How soon will the hair dryer delivery?

    Answer : [Re] Inquiry related delivery from dre****

    Hello, yes available, about 5 days.Thanks.

  • Question : Inquiry related delivery from kim****Jun 18, 2019

+View all Notice, FAQ, Q&A >>
Bluetooth Earphone Macaron inpods i12 5.0 HIFI Wireless Headphons Wireless Bluetooth Earphones
Bluetooth Earphone Macaron inpods i12 5.0 HIFI Wireless Headphons Wireless Bluetooth Earphones
Item Q&A
  • Question : Inquiry for the item from cha****Sep 24, 2019

    Hi seller
    My phone model is huawei nova 3i
    May I know is it suitable?

    Answer : [Re] Inquiry for the item from cha****

    Hello, yes suitable and available to connect ya.Thanks

  • Question : Inquiry for the item from apr****Apr 11, 2019

    Interested. Can I check ,Both types can be used for
    1) answering phone called
    2) listen music.
    Thanks for soonest reply.

    Answer : [Re] Inquiry for the item from apr****

    Hello, yes correct.Thanks.

    Question : [Re] Inquiry for the item from apr****

    One last question,
    1) can it use for both oppo and Hwawai ph ?
    2) one side ear bud only can use in case?

    Answer : [Re] Inquiry for the item from apr****

    Hello, available for any mobile phone with android and IOS.Not really understand your second question, please advise.Thanks.

    Question : [Re] Inquiry for the item from apr****

    Sorry to confuse regards my last question, I like to use one side of ear bud only in case , is it ok to use only one side and another side not using but keep it first? :)

    Answer : [Re] Inquiry for the item from apr****

    Hello, yes, but only for left earbud, because left earbud is main, you can keep the right earbud and use left earbud only.Thanks.

    Question : [Re] Inquiry for the item from apr****

    Thanks so much for advising. Will order today. Cheers.

    Answer : [Re] Inquiry for the item from apr****

    By the way, regarding last message, is it same for both type or mini ? I prefer to buy mini. Pls advice me which to choose. Tq

    Question : [Re] Inquiry for the item from apr****

    Hello, it's different on size/quality/magnetic charging,in overall, mini is better than i7s.Thanks.

    Answer : [Re] Inquiry for the item from apr****

    Noted and will place order today. Hope to get it sooner. Thanks.

    Question : [Re] Inquiry for the item from apr****

    Hope to get it sooner. With thanks alot

    Answer : [Re] Inquiry for the item from apr****

    Hello, thank you for support, we will ship out accordingly.Thanks.

    Question : [Re] Inquiry for the item from apr****

    Noted with thanks a lot.

    Answer : [Re] Inquiry for the item from apr****

    Thanks.

    Question : [Re] Inquiry for the item from apr****

    Hi just received my order today. I tried tested one side and both sides but not working for both side pairing . I tried the way in the instructions paper. Can pls advice how to use both earbuds in same time? Is it faulty ?

    Answer : [Re] Inquiry for the item from apr****

    Hello, yes correct, available to use.May i know what do you means one side earphone?Please advise.Thanks.

    Question : [Re] Inquiry for the item from apr****

    I tried using left main earbud only with my handphone, it was ok . But I tried paring both earbuds using with hp, it was not work and no sound come out at other side. Pls share me how to do that can use both earbuds when listen sound. ( I tried as per instructions paper but still not working and no sound come out at one earbud.)Thanks for giving advice.

    Answer : [Re] Inquiry for the item from apr****

    Hi there, please try:
    If you found that the 2 earphones cannot work together (Without pairing with your phone , and 2 blue led lights blink for long time )

    (1) Turn off the bluetooth of your phone .
    (2) Five times touch the earphones one by one to turn off and put them back to the charging case .
    (3) Take out the earphones together and wait for 3-5s , and the earphones will be paired automatically

    Question : [Re] Inquiry for the item from apr****

    Ok I will try later once I back home and let u know. Tq

    Answer : [Re] Inquiry for the item from apr****

    Hello, thanks.

  • Question : Inquiry for the item from lis****Apr 02, 2019

    How to tell is fully charge? And for first time use must charge how Long?

    Answer : [Re] Inquiry for the item from lis****

    Hello, the light will become blue/dissapear while fully charge and it's about 2 hours to fully charge.Thanks.

  • Question : Inquiry for the item from dar****Mar 12, 2019

    I cant seems to find TWS on my iphone after turning oj bluetooth. All I ca find is i7mini. Please advise

    Answer : [Re] Inquiry for the item from dar****

    Hello, the device name is I7 mini ya.Thanks.

Replacement Wristband Wrist Strap for Fitbit Versa Smart Watch Band Strap Soft Watchband
Replacement Wristband Wrist Strap for Fitbit Versa Smart Watch Band Strap Soft Watchband
Item Q&A
  • Question : Inquiry for the item from jia****Sep 18, 2019

    Hi can I check for model 2 Lavender color, the bucket color is rose gold or silver? Thanks

    Answer : [Re] Inquiry for the item from jia****

    Hello, the buckle is silver color.Thanks.

  • Question : Inquiry for the item from ang****Sep 05, 2019

    may i ask the small and large the different is length or?

    Answer : [Re] Inquiry for the item from ang****

    Hello, yes correct, different on the length.Thanks.

    Question : [Re] Inquiry for the item from ang****

    ok thanks dear

    Answer : [Re] Inquiry for the item from ang****

    Thanks.

  • Question : Inquiry for the item from wei****Aug 04, 2019

  • Question : Inquiry for the item from che****Jul 23, 2019

  • Question : Inquiry for the item from che****Jul 20, 2019

+View all Notice, FAQ, Q&A >>
XD Design Bobby Original/Compact/Bizz/Urban/Elle  Men/Women Backpack Anti-Theft Laptop Backpack
XD Design Bobby Original/Compact/Bizz/Urban/Elle Men/Women Backpack Anti-Theft Laptop Backpack
Item Q&A
  • Question : Inquiry for the item from ren****Sep 06, 2019

    Hi i would like to know what is the travel pack?

    Answer : [Re] Inquiry for the item from ren****

    Hello, you can check the info here:
    https://www.xd-design.com/us-us/bobby-compressible-travel-pack

    Thanks.

    Question : [Re] Inquiry for the item from ren****

    There is a 21L and 27L size? or this bag is extendable ?

    Answer : [Re] Inquiry for the item from ren****

    Hello, only one size, yes available to extend.Thanks.

  • Question : Inquiry for the item from jef****Jul 26, 2019

    Hi Seller, do you have video for Bobby Urban from your side (instead of the original video by XD Design) that what you are selling cut proof material.

    Answer : [Re] Inquiry for the item from jef****

    Hello, sorry to inform that we don’t have any video for that.Thanks.

    Question : [Re] Inquiry for the item from jef****

    Then may I confirm with you if the material is cut proof for Bobby Urban?

    Answer : [Re] Inquiry for the item from jef****

    Hello, there are 2 option for bobby urban,:
    1)bobby urban anti cut : come with anti cut material but please be inform that it’s not 100% anti cut.

    2)Bobby lite:Come with normal material without anti cut material.

    Thanks.

    Question : [Re] Inquiry for the item from jef****

    Ya, I am asking about Bobby Urban!
    That was what I had indicated & ask from the beginning!
    So are this real and authentic?

    Answer : [Re] Inquiry for the item from jef****

    Hi there, yes, come with verification code that you are able to verified it on xd design official website.Thanks.

  • Question : Inquiry for the item from ich****Jul 16, 2019

    Is the bobby bizz 100% authentic and brand new with verification number?

    Answer : [Re] Inquiry for the item from ich****

    Hello, yes correct original and come with verification code.Thanks.

    Question : [Re] Inquiry for the item from ich****

    Thank you for the fast reply😁👍

    Answer : [Re] Inquiry for the item from ich****

    Thanks.

  • Question : Inquiry related return and exchange from ult****Jul 06, 2019

  • Question : Inquiry for the item from Joy****Jul 02, 2019

    Hi Seller, Does the Bobby Urban (Anti-cut) comes with the verification code? And does it comes w the box? Thanks!

    Answer : [Re] Inquiry for the item from Joy****

    Hello, yes come with both verification code and packaging box.Thanks.

+View all Notice, FAQ, Q&A >>
Hot Sale/Ready Stock/XD Design Bobby Urban anti-theft Cut-proof Backpack
Hot Sale/Ready Stock/XD Design Bobby Urban anti-theft Cut-proof Backpack
Item Q&A
  • Question : Inquiry for the item from ste****Aug 31, 2019

    Is this authenthic product?

    Answer : [Re] Inquiry for the item from ste****

    Hello, yes, come with verification code that able to verify it on official website.Thanks.

  • Question : Inquiry for the item from mrf****Feb 13, 2019

    Is this the original from XD DESIGN and not a replica?

    Answer : [Re] Inquiry for the item from mrf****

    Hello, yes, original and come with verification code that able to verified it on xd official website.Thanks.

JBL T280 TWS True Wireless Bluetooth 5.0 Headphones with Charging Case In-ear Earbuds
JBL T280 TWS True Wireless Bluetooth 5.0 Headphones with Charging Case In-ear Earbuds
Item Q&A
  • Question : Inquiry related delivery from 239****Aug 24, 2019

    Hi Sywell,

    When can I receive the item I ordered? Thanks

    Answer : [Re] Inquiry related delivery from 239****

    Hello, lead time is about 5-7days.Thanks.

    Question : [Re] Inquiry related delivery from 239****

    Is this authentic JBL? I'm checking the reviews online but I couldn't find any.

    Answer : [Re] Inquiry related delivery from 239****

    Hello, yes 100% original, this is new model so don't have any reviews for this model yet, no worry.Thanks.

Zeblaze VIBE 3 Flagship/VIBE 4 HYBRID Rugged 33-month Standby Time 24h All-Weather Monitorin
Zeblaze VIBE 3 Flagship/VIBE 4 HYBRID Rugged 33-month Standby Time 24h All-Weather Monitorin
Item Q&A
  • Question : Inquiry for the item from sil****Aug 22, 2019

    Is this watch compatible with Health Promotion Board 's 365 Step application?

    Answer : [Re] Inquiry for the item from sil****

    Hello, not able to sync.Thanks.

  • Question : Inquiry for the item from gan****Mar 23, 2019

    will you stock in Zeblaze VIBE 3

    Answer : [Re] Inquiry for the item from gan****

    Hello, can you please inform which color of Vibe 3, we will check if there is any stock left.Thanks.

    Question : [Re] Inquiry for the item from gan****

    Black color

    Answer : [Re] Inquiry for the item from gan****

    Hello, let us check and get back to you soon.Thanks.

  • Question : Inquiry for the item from blu****Jan 09, 2019

    Hi! Does the time display all the time or we have to press the button to see the time? Thanks!

    Answer : [Re] Inquiry for the item from blu****

    Hello, yes you don't have to press button to wake up the screen, the time display is visible all the time like a watch.Thanks.

  • Question : Inquiry for the item from 239****Jan 09, 2019

    How many beeps the set alarm and the call alert sound.

    Answer : [Re] Inquiry for the item from 239****

    Hello, may I know what do you means?Thanks.

  • Question : Inquiry for the item from ame****Jan 08, 2019

    Any warranty and how long?

    Answer : [Re] Inquiry for the item from ame****

    Hello, we have 7 days warranty ya but you are welcome to contact us too if there is any problem after this period.Thanks.

+View all Notice, FAQ, Q&A >>
Bluedio Hi/T-elf mini TWS earbuds Bluetooth 5.0 Sports Headset Wireless Earphone with Charging Box
Bluedio Hi/T-elf mini TWS earbuds Bluetooth 5.0 Sports Headset Wireless Earphone with Charging Box
Item Q&A
  • Question : Inquiry for the item from xin****Aug 16, 2019

    Hi i am able to only play sound on one side of the earpod.
    Able to assist?

    Answer : [Re] Inquiry for the item from xin****

    Hello, let us check and revert.Thanks.

    Hi there,
    Please try: Disconnect/forget the device>open the charging case(do not take out the earbuds)>connect the earphones with your mobile device>once connected>take out the earbuds from the charging case


    Thanks.
    (Aug 17, 2019 11:51)

    Question : [Re] Inquiry for the item from xin****

    Hi. Thank you for the advice. It is working fine now

    Answer : [Re] Inquiry for the item from xin****

    Hello, noted.Thanks.

  • Question : Inquiry for the item from Lib****Jul 11, 2019

    When the charge indicator? Thanks

    Answer : [Re] Inquiry for the item from Lib****

    Hello, can you please advise what do you means?Thanks.

Mifo O5 Bluetooth 5.0 Earbuds Wireless Earphone headset IPX7 Waterproof Bluetooth Earbuds
Mifo O5 Bluetooth 5.0 Earbuds Wireless Earphone headset IPX7 Waterproof Bluetooth Earbuds
Item Q&A
  • Question : Inquiry for the item from 237****Jul 13, 2019

    can i use it for swimming ?

    Answer : [Re] Inquiry for the item from 237****

    Hello, Mifo O5 is IPX6, IPX6: Can resist high-pressure, heavy sprays of water, which means that not available for swimming.Thanks.

  • Question : Inquiry from dem****Jun 18, 2019

    HI there,

    Can i know it there is any warranty for the MIFO 05.

    Thanks
    Desmond

    Answer : [Re] Inquiry from dem****

    Hello, we provide 1 month warranty but if there is any problem after 1 month you can contact us so we can help.Thanks.

1 year Warranty-Fitbit Inspire/HR Fitness Tracker One Size (S + L bands included)/Charge 2 /Alta HR
1 year Warranty-Fitbit Inspire/HR Fitness Tracker One Size (S + L bands included)/Charge 2 /Alta HR
Item Q&A
  • Question : Inquiry for the item from zoe****Jul 02, 2019

    Hi Seller,
    My order : 298218196
    Fitbit Inspire HR

    I just received item. I had earlier requested for invoice to be included in case of warranty issues, and Seller has confirmed will insert.
    However, not included with item. Please provide. Thank you.

    Answer : [Re] Inquiry for the item from zoe****

    Hi there, let us check.Thanks.

    Question : [Re] Inquiry for the item from zoe****

    Hi Seller, Please reply / send invoice for warranty issue. Thank you.

    Answer : [Re] Inquiry for the item from zoe****

    Hi there, please be informed that we could only send out the invoice once needed to claim warranty and required by fitbit.Thanks.

  • Question : Inquiry for the item from sno****Jun 30, 2019

    Hi,

    Will you be restocking Fitbit Charge 2?
    Thanks

    Answer : [Re] Inquiry for the item from sno****

    Hello, can you please advise which color or size did you prefer?Thanks

  • Question : Inquiry for the item from den****Jun 23, 2019

    Hi is this item authentic? Does the warranty covers locally??

    Answer : [Re] Inquiry for the item from den****

    Hello, yes original, Fitbit generally have global warranty but the terms and requirements to take advantage of this warranty can differ somewhat from one country to another. So we recommand you contact with your local fitbit first, If it is not applicable in SG, you need send it back to us.Thanks.

  • Question : Inquiry for the item from zoe****Jun 21, 2019

  • Question : Inquiry for the item from su_****Jun 18, 2019

    Hello will you be restocking fitbit alta hr s size, any colour is okay? Thanks

    Answer : [Re] Inquiry for the item from su_****

    Hello, we have alta hr blue grey color small size instock, please advise if you interested.Thanks.

    Question : [Re] Inquiry for the item from su_****

    Yes I’m. Can you provide me the link to place an order? Thanks!

    Answer : [Re] Inquiry for the item from su_****

    Hello, please check here:https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=642268239

+View all Notice, FAQ, Q&A >>
Deerma Vacuum Cleaner Upright Wireless Vertical/HandHeld Vacuum Cleaners Aspirator 5500Pa
Deerma Vacuum Cleaner Upright Wireless Vertical/HandHeld Vacuum Cleaners Aspirator 5500Pa
Item Q&A
  • Question : Inquiry related delivery from ala****Jul 07, 2019

    When can I expect for delivery?

    Answer : [Re] Inquiry related delivery from ala****

    Hello, lead time is about 5 days ya.Thanks.

  • Question : Inquiry for the item from eri****Jul 06, 2019

    Can advise where is the charging part. On top or below?

    Answer : [Re] Inquiry for the item from eri****

    Hello, please see attached for the charging port.Thanks.