Q&A board

Q & A Lists
Item Question & Answer
I-running Mini motorized exercise treadmill foldable slide even below your bed!
I-running Mini motorized exercise treadmill foldable slide even below your bed!
Item Q&A
  • Question : DefectJul 17, 2018

    Cart no,120088388,purchase date 14 July . Hi, I received the item today, everything is fine,but there a defect on the running belt, seller
    Please advise. Thanks!

    Answer : [Re] Defect

    Dear Customer,

    Our technical team has reviewed the photo that you sent us in your other message to us. Kindly take note that this is the seams of the ends of the running belt being attached. This is normal in most treadmills.

    Thank you

    Question : [Re] Defect

    OIC, thanks for reply. By the way the user manual I received not in English version that I can’t understand, can you send me an English version? Thanks!

    Answer : [Re] Defect

    Dear Customer,

    We will send you the user's manual via normal mail.

    Thank you

  • Question : Inquiry for the item from jes****Jul 17, 2018

    Cart no, 120088838, purchase date 14 July . Attached photos. Thanks

    Answer : [Re] Inquiry for the item from jes****

    Dear Customer,

    This is the seams of the ends of the running belt being attached. This is normal in most treadmills.

    Thank you

  • Question : Inquiry for the item from fra****Jul 04, 2018

  • Question : Inquiry for the item from san****Jun 22, 2018

    Why can't I use d 5% discount for the item?

    Answer : [Re] Inquiry for the item from san****

    Dear Customer,

    Kindly check with Qoo10 Customer Care with regards to this matter.

    Thank you

    Question : [Re] Inquiry for the item from san****

    Ok. Will do. Tks

    Answer : [Re] Inquiry for the item from san****

    Dear Customer,

    We hope you are able to resolve this matter with them.

    Thank you

  • Question : Inquiry for the item from san****Jun 20, 2018

    Hi im intertested in buying the equipment. However will you be able to dispose my old Otto threadmill for me as a favour when you deliver the new item? I havent placed order yet

    Answer : [Re] Inquiry for the item from san****

    Dear Customer,

    Unfortunately, we do not provide disposal services.

    Thank you

+View all Notice, FAQ, Q&A >>
Foldable Stationary Exercise Bike / Home Gym Bicycle / Cycle Indoor With Heartrate
Foldable Stationary Exercise Bike / Home Gym Bicycle / Cycle Indoor With Heartrate
Item Q&A
  • Question : Inquiry for the item from joa****Jul 15, 2018

  • Question : Inquiry related delivery from lim****Jul 11, 2018

    Hi, if I am to choose weekday 12 to 6 shipping, will you let me know few days in advance of the delivery date so that I can arrange someone to receive the item?

    Answer : [Re] Inquiry related delivery from lim****

    Dear Customer,

    Please allow 3-5 working days for delivery. Our staff will contact you at least one day in advance to confirm the delivery time and date with you.

    Thank you

  • Question : Inquiry for the item from sha****Jul 06, 2018

    Hi X3with backrest can be folded? Can v see the item at showroom n purchase there? Or need to buy online first . Thanks

    Answer : [Re] Inquiry for the item from sha****

    Dear Customer,

    Yes, the whole exercise bike can be folded and the folding mechanism is the same as the X2E exercise bike.

    Please kindly take note that we do not have the X3 exercise bike on display in our showroom, thank you

  • Question : Inquiry related delivery from Cha****Jul 02, 2018

    May I ask, what should i bring along when i self collect at the store and what should i do before i come down to the store to collect the item?

    Answer : [Re] Inquiry related delivery from Cha****

    Dear Customer,

    If you have selected self-collection during your purchase, you simply need to call us to inform us when you will be coming down so that we can prepare the item for you. Please bring along your order number for us to verify when you do the pick up.

    May we have your order number so that we can check you order?

    Thank you

    Question : [Re] Inquiry related delivery from Cha****

    Hi, my order no. is 264257469. Thanks for your information! I just want to double confirm, if someone collect on my behalf, are there any additional things to provide?

    Answer : [Re] Inquiry related delivery from Cha****

    Dear Customer,

    We have taken note of your order. Kindly take note that you may come to collect your order from tomorrow onwards. Please inform us when you will be collecting your item (date & before 1pm, or after 2pm) so that we can get out storeman to prepare the item for you.

    You may get someone else to collect for you. Just make sure that they have your order number.

    Thank you

    Question : [Re] Inquiry related delivery from Cha****

    may i know what is your contact no? could you help me prepare my order for collection tomorrow,

    Answer : [Re] Inquiry related delivery from Cha****

    May i Collect my stuff today, 6 July 2018, before 1pm?

    Question : [Re] Inquiry related delivery from Cha****

    Dear Customer,

    Aplogies for the late reply. Yes, you may collect the item from us today from 9am to 1pm and 2pm to 5pm.

    Thank you

  • Question : Inquiry for the item from ell****Jul 02, 2018

    Where can I view the item?

    Answer : [Re] Inquiry for the item from ell****

    Dear Customer,

    We only have the X2e and the X6 on display in our showroom. Our showroom is located at 27 Mandai Estate, Innovation Place Tower 2, #06-07 Singapore 729931.

    Kidly give us a call at 63622480 as walk in is strictly by appintment only.

    Thank you

+View all Notice, FAQ, Q&A >>
SPIN Exercise Bike Fitness Cardio Workout Home Cycling Racing Machine
SPIN Exercise Bike Fitness Cardio Workout Home Cycling Racing Machine
Item Q&A
  • Question : Inquiry for the item from tan****Jul 16, 2018

    Hi m looking for an exercise bike for my elderly parents. Is the puma blue bike suitable or is it only a speed bike style ?

    Tks
    Mrs tay

    Answer : [Re] Inquiry for the item from tan****

    Dear Customer,

    For elderly parents, you may consider our Mini Pedal, the X2E exercise bike or our X5 exercise bikes. These bikes are more comfortable to ride on. The spin bike would require the user to bend down like a racer bike and might not be too comfortable for elderly users.

    Thank you

  • Question : Inquiry for the item from Far****Jul 05, 2018

    Hello. Just to check, do you have a showroom available for viewing of the bikes?

    Answer : [Re] Inquiry for the item from Far****

    Dear Customer,

    Yes, we have a showroom and all our spin bikes are on display. We are located at 27 Mandai Estate, Innovation Place Tower 2, #06-07 S729931 and our opening hours are Monday - Saturday 9am to 1pm and 2pm to 5.30pm.

    Thank you

  • Question : Intermediate BikeMay 31, 2018

  • Question : Inquiry related delivery from els****Jun 29, 2018

  • Question : Inquiry for the item from soo****Jun 14, 2018

    What is the difference between the three bikes? Thanks
    And are u open on this sat 16/6/18?

    Answer : [Re] Inquiry for the item from soo****

    Dear Customer,

    The difference would be with regards to the weight of the flywheel, the LCD screen, the seat, and the design. The mechanism of our spin bikes are all quite similar, except for the Rhino which provides a swaying motion when cycling.

    Thank you

+View all Notice, FAQ, Q&A >>
Massage Chairs | Neck Body Back Massage | Ease Fatigue and Tiredness
Massage Chairs | Neck Body Back Massage | Ease Fatigue and Tiredness
Item Q&A
  • Question : Inquiry for the item from sus****Jul 14, 2018

  • Question : Return/RefundJun 18, 2018

    Hi,

    If I would like to return/refund the product, how much would I be charged? Thanks!

    Answer : [Re] Return/Refund

    Dear Customer,

    Can we haveyour order number so that we can check when the purchase was made and what item was being purchased?

    Thank you

  • Question : Inquiry for the item from ras****May 12, 2018

    Hello, can I find out the Mc1000 advance can recline?

    Answer : [Re] Inquiry for the item from ras****

    Dear Customer,

    Our MC1000 Advance does not recline, but has an extendable legrest.

    You may consider our MC2000 or MC3000 which has the recline feature.

    Thank you

  • Question : Inquiry for the item from edh****Apr 29, 2018

    How long is the warranty? Is it on-site?

    Answer : [Re] Inquiry for the item from edh****

    In addition, does the roller able to adjust on the width area? Or just up and down only? Thank you

    Question : [Re] Inquiry for the item from edh****

    Dear Customer,

    The default warranty is 6 months and it is an onsite warranty - we will need an photo or video to be sent to us in the event the product has any problem before we send our technician down to rectify the issue.

    The rollers can only go up and down.

    Thank you,

    Answer : [Re] Inquiry for the item from edh****

    Do you have the model/ massage chair that can adjust the width of the rollers? Thank u

    Question : [Re] Inquiry for the item from edh****

    Dear Customer,

    The rollers in our massage chairs only go up and down - currently, there is no setting to adjust the width of the rollers.

    Thank you

  • Question : MC3000Apr 28, 2018

    hi seller, id like buy model MC3000, I have concern about warranty services. may I know this warranty for onsite? where u service ctr in Singapore and contact?
    thanks

    Answer : [Re] MC3000

    my Order No.254992614
    please kindly arrange appointment upon delivery. thanks

    Question : [Re] MC3000

    Dear Customer,

    Our staff will drop you an SMS at least one day before hand to confirm with you the actual delivery date.

    As for the warranty, we will be using your order number to verify through the Qoo10 system. It will be an onsite warranty.

    Should there be any problem with the product, we will need you to take a photo/video of the problem and send it to sales@takeaseat.sg with your order number.

    Thank you.

+View all Notice, FAQ, Q&A >>
Kids Children Ergonomic Study Chair
Kids Children Ergonomic Study Chair
Item Q&A
  • Question : pink chairJul 14, 2018

  • Question : Inquiry for the item from lim****Jun 24, 2018

    Hi,if buy the Chair ,have buy the chair cover?

    Answer : [Re] Inquiry for the item from lim****

    Dear Customer,

    Generally our kids chair do not come with an additional chair cover.

    Thank you

  • Question : deliveryJun 06, 2018

    Hi.. I had ordered an ergonomic chair on Sunday and it shows shipment out for delivery since Monday and I am yet to receive it.

    Could you please tell me when will it be delivered.

    Thank you.

    Answer : [Re] delivery

    Dear Customer,

    Please allow 3-5 working days for delivery. Our staff will contact you at least one day in advance to confirmt the time and date of the delivery.

    Thank you

  • Question : Inquiry from ng.****Mar 23, 2018

  • Question : Inquiry for the item from hai****Mar 13, 2018

    I want to purchase the pink vivo kids chair. Can you confirm the height of the seat? There are two spec given : one is 34 to 44cm, the other one is 38 to 48. Pls confirm before I can make the order

    Answer : [Re] Inquiry for the item from hai****

    Dear Customer,

    We have just measured that one in our showroom and that the height is about 37cm to 46cm (Measurements may be off by 1 to 2cm).

    We will update the listing shortly.

    Thank you.

    Question : [Re] Inquiry for the item from hai****

    Which model’s sear height can be higher? I need a sear that can go up to 49 to 50 cm

    Answer : [Re] Inquiry for the item from hai****

    Dear Customer,

    The models which the seat can go to that height is the Twin Padded Basic Kids Ergonomic Chair (Up to 50cm) and the Ergo Plus Kids Ergonomic Chair (Up to 55cm).

    Thank you.

+View all Notice, FAQ, Q&A >>
Chair Office Chair at Good price (Singapore seller) Choose self setup and save more!
Chair Office Chair at Good price (Singapore seller) Choose self setup and save more!
Item Q&A
  • Question : Inquiry for the item from nel****Jul 11, 2018

    S01 office chair - may I know the diameter across the wheels? I need to know whether the chair can be pushed in at the desk as my space is very narrow. Thanks

    Answer : [Re] Inquiry for the item from nel****

    Dear Customer,

    Apologies for the late reply. Kindly take note that the diameter is approximately 60cm. As the measurement is done manually, kindly allow for a 1-2cm difference in measurement.

    Thank you

  • Question : request deliveryJul 05, 2018

    My order no 264133977,
    your ads a bit misleading for seller delivery , causing me to wrongly opts for self collecting, which I prefer for seller delivery, hence, anyway to amend the option to delivery, or I top up $5 in cash upon your arrival. If still cannot, then I would like to cancel order, and reorder again, Thanks

    Answer : [Re] request delivery

    Dear Customer,

    Apologies for the confusion, this is because we do have different combinations such as we will do seller delivery if customer prefers us to assemble the chair while Qxpress if customer chooses self setup.

    Since you have choosen self setup option, we will be using qxpress for the delivery. However, as qxpress is an external delivery company, we would need you to transfer the $5 to our company's bank account.

    Alternatively, you may request for a cancellation of the order and then replace an order again.

    Please kindly let us know, thank you.

    Question : [Re] request delivery

    Good Day,
    I had already do the transfer, please check , and advise, when is the delivery. please refer to attachment ,Thanks

    Answer : [Re] request delivery

    Dear Customer,

    Thank you for the transfer. Please allow 3-5 working ways for delivery. Your tracking id is SGP134681123. You may track your parcel here: http://www.qxpress.asia/tracking/search.php

    Thank you

  • Question : Enquiry about S01 Office chair modelJul 05, 2018

    For S01 Office chair, May I know what is the maximum height to which the seat can be adjusted

    Answer : [Re] Enquiry about S01 Office chair model

    Dear Customer,

    The maximum height for the S01 office chair seat is about 50cm.

    Thank you

  • Question : C55Jun 22, 2018

    Hi, do you have C55 in other colours than pink?

    Answer : [Re] C55

    Dear Customer,

    Currently we only have C55 in pink & white.

    Thank you

  • Question : above 60cm seat height?Jun 22, 2018

    do you have any mesh chairs that can reach above 60cm seat height?

    Answer : [Re] above 60cm seat height?

    Dear Customer,

    For mesh chairs that reach above 60cm height, you will have to take comsider our chairs with the headrest attached.

    Thank you

    Question : [Re] above 60cm seat height?

    I just need a higher seat height. my current chair too low for my table. So can u tell me any mesh chair models with 60cm SEAT height?

    Answer : [Re] above 60cm seat height?

    Dear Customer,

    Most of our chairs come to about 52-55cm in height. We are able to modify the chair for you to reach 60cm. However, only the Sail chair can be modified as such. Kindly take note that the modification will incur additional charges.

    Do let us know if you are still interested in doing the modification.

    Thank you

+View all Notice, FAQ, Q&A >>
Vertical Climber | Climbing Machine | High Intensity Exercise | Workout | FItnesss
Vertical Climber | Climbing Machine | High Intensity Exercise | Workout | FItnesss
Item Q&A
  • Question : Inquiry related delivery from cic****Jul 10, 2018

  • Question : Inquiry related delivery from You****Jun 30, 2018

    Hello is this item in Singapore? How long will it take to receive after I place my order? Thank you.

    Answer : [Re] Inquiry related delivery from You****

    Dear Customer,

    Yes, this item will be shipped from Singapore. Please allow 3-5 working days for delivery.

    Thank you

  • Question : Inquiry for the item from You****Jun 22, 2018

    Hello what is the total shipping weight of this item? Thank you.

    Answer : [Re] Inquiry for the item from You****

    Dear Customer,

    The weight of the item is between 10-15 kg.

    Thank you

  • Question : Inquiry for the item from kai****May 30, 2018

    Can pre-assemble before delivering?

    Answer : [Re] Inquiry for the item from kai****

    Dear Customer,

    Apologies as we do not provide assembling services for this item. Do not worry as a manual will be provided to help you set it up.

    Thank you

  • Question : StockMay 29, 2018

    Hi Seller, can I view the item at your showroom before purchasing?

    Answer : [Re] Stock

    Dear Customer,

    We have this item on display in our showroom. You may visit our showroom to take a look at the item.

    Do let us know when you are planning to come down. You may call us at 63622480.

    Our address is :
    27 Mandai Estate, Innovation Place Tower 2, #06-07 Singapore 729931

    Thank you

    Question : [Re] Stock

    Dear Sir,

    Thank-you, I will drop by about 4pm today.

    Best Rgds,
    Ong

    Answer : [Re] Stock

    Dear Customer,

    Sure. We will see you at 4pm. Do take note that there will be no cash & carry and our storeman is unavailable after lunch today.

    Thank you

Executive Office Chairs | Best Bargain Chairs | Mesh Cushion Chairs | PU Leather Chairs | Legrests
Executive Office Chairs | Best Bargain Chairs | Mesh Cushion Chairs | PU Leather Chairs | Legrests
Item Q&A
  • Question : Delivery time frameJul 09, 2018

  • Question : Item is not consistent with the seller's description:Jun 26, 2018

  • Question : Inquiry for the item from flu****Jun 22, 2018

  • Question : Difference M16 and M18Jun 08, 2018

    What's the difference between M16 and M18?

    Answer : [Re] Difference M16 and M18

    Dear Customer,

    Our M16 chair has a fabric cushion seat which is non-ventilated, while our M18 is seat, backrest & headrest is all ventilated.

    The base of our M16 is made of Chrome, while the M18 is made of Aluminium.

    These are the biggest difference. Other than these, the features of these 2 chairs are similar.

    Thank you

  • Question : Inquiry for the item from gla****Jun 08, 2018

    Hi seller, when will your M16 ventilated seat chair be in stock?

    Answer : [Re] Inquiry for the item from gla****

    Dear Customer,

    Our M16 is the non-ventilated chair. If you are interested in the ventilated chair, that will be our M18. We currently have both these items in stock.

    Thank you

+View all Notice, FAQ, Q&A >>
New PU leather recline Office chair J86 with legrest |best bargain|table|mesh cushion
New PU leather recline Office chair J86 with legrest |best bargain|table|mesh cushion
Item Q&A
  • Question : Weight limitJul 08, 2018

  • Question : Inquiry for the item from kha****Apr 14, 2017

    Hi the price of the item is cheap,but there is hidden cost, the colour is another cost, the delivery is another cost , , n setup is also chargeble it toral up to $174.00 !!!?????

    Answer : [Re] Inquiry for the item from kha****

    Dear Customer,

    The base price is for the office chair without legrest, which we do not have stock. The one with legrest, regardless of which colour, has an addition of $20. We do provide office hour delivery without additional cost. For night delivery, there is extra charges as we have to liase with our external courier and make special arrangement. As for the setup cost, the chair is setup by our own staff which is their hardwork.

    Having said that, you may opt for Weekday before 6pm delivery with ready setup at a cost of $159. Alternatively, you may opt for self collection and self setup at a cost of only $139.

    Thank you and have a great weekend :)

  • Question : Stock of BLACK J86 with legrestApr 03, 2017

    Dear Seller,

    Can i know if you currently have stock for J86 with legrest (BLACK)? And how long will the delivery take if i order today?

    Thank you

    Answer : [Re] Stock of BLACK J86 with legrest

    Dear Customer,

    Our stock for the J86 office chair has arrived yesterday and the delivery will likely be this week.

    Thank you.

  • Question : URGENT (Request for Shipping Date)Mar 12, 2017

    Hi Seller,

    Referring to Order No. 204503939 which ordered on Jan 31, 2017, I've been liaising with WenHau for twice (if I didn't spell wrongly), I was told the shipment will be arriving end Feb / early Mar at first. When the date gets closer to end of Feb, WenHau informed me that the shipment delayed till mid of Mar. On Mar 10, 2017 before 10am in the morning, I called again to confirm the exact delivery date, and a gentlement (Shaw / Shawn) told me to leave my number and he will check and get back to me in a short while, however I haven't receive any calls from him until today.

    Please return my call by Mar 13, 2017 otherwise I would consider to cancel the order.
    Thanks for your attention.

    Answer : [Re] URGENT (Request for Shipping Date)

    Dear Customer,

    Sorry for the delay, we will check and get back to you by today.

    Thank you and apologies for the inconvenience caused.

    Dear Customer,

    Due to some problems, the stock for the J86 office chairs have not been loaded on to the ship and we do not have an exact arriving date,

    We are sorry for the delay and have processed the refund for your order. You may visit http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqContents.aspx?viewno=5748 for refund processes.

    Thank you and sorry for the inconvenience caused.

  • Question : warrantyAug 22, 2016

    What is the warranty period?

    Answer : [Re] warranty

    Dear customer

    6 months warranty

+View all Notice, FAQ, Q&A >>
Ergonomic Standing Desk / Height Adjustable / Easy Lifting / PC Monitor / Sit or Stand At Work
Ergonomic Standing Desk / Height Adjustable / Easy Lifting / PC Monitor / Sit or Stand At Work
Item Q&A
  • Question : Office useJul 06, 2018

    Hi,
    Am checking on behalf of a few colleague from the office. Wondering if you have sales that could come by to our office to take a look and discuss further.
    Please advise. Thanks

    Answer : [Re] Office use

    Dear Customer,

    May we kindly have your email address or contact number so that our staff can contact you? Alternatively, you may drop an email to shor@takeaseat.sg and our staff will follow up with you on this if you are uncomfortable in providing the information here.

    Thank you and have a good day ahead

  • Question : Standing Desk Plus differenceApr 15, 2018

    What is the main difference between the Standing Desk Plus and the Standing Desk Large?

    Answer : [Re] Standing Desk Plus difference

    Dear Customer,

    The main different is the base structure at the bottom of the standing desk itself. The standing desk plus uses a hydraulic gas lift in the middle and when you lift up the standing desk, you can place your stuff around the hydraulic gas lift.

    The standing desk large has a 'x' cross structure and you will not be able to place anything below the standing desk even when the standing desk is lifted up.

    Thank you.

  • Question : WarrantyApr 01, 2018

    Hi, do the desks come with a warranty? how long is the warranty and what does it cover?

    Answer : [Re] Warranty

    Dear Customer

    Yes, the standing desk comes with a 1 year warranty and it covers the table mechanism.

    Thank you.

  • Question : Large size desk availabilityDec 30, 2017

    Hi, Will the large size desk be restocked and when would it be?
    Thank you.

    Answer : [Re] Large size desk availability

    Dear Customer,

    The large size will be not be restocked. You may want to consider the medium one instead.

    Thank you.

  • Question : Movable keyboardDec 22, 2017

    Hi Seller,
    Do you sell movable keyboard ?

    Answer : [Re] Movable keyboard

    Dear Customer,

    We do not sell them.

+View all Notice, FAQ, Q&A >>
Office Chair Accessories Spare part for sale. Nylon/Aluminum leg frame *Roller wheels* gas spring
Office Chair Accessories Spare part for sale. Nylon/Aluminum leg frame *Roller wheels* gas spring
Item Q&A
  • Question : Inquiry for the item from bom****Jul 06, 2018

  • Question : Inquiry for the item from yic****May 25, 2018

    Hi,is the normal roller compatible with the aluminum/chrome frame?

    Answer : [Re] Inquiry for the item from yic****

    Dear Customer,

    Yes our rollers are compatible with aluminium/chrome frame. Please make sure that stem size of your current caster wheel is exactly 11mm in diameter.

    Thank you

  • Question : Inquiry for the item from car****May 12, 2018

    Hi may I know when the nylon frame would be in stock

    Answer : [Re] Inquiry for the item from car****

    Dear Customer,

    We are currently in the midst of shipping this item in. We are expecting the item to be in stock within 1-2 months.

    Thank you

  • Question : Inquiry for the item from Sor****Mar 31, 2018

  • Question : Inquiry for the item from tup****Mar 19, 2018

    Hi! Would like to check the Chair roller is it the standard sizing? Thanks!

    Answer : [Re] Inquiry for the item from tup****

    Dear Customer,

    We would say there isn't a standard size for the roller wheels. We do have customers who bought it and say it couldn't fit onto their chair.

    Please kindly take note that the stem of the roller wheels which we have is 11mm.

+View all Notice, FAQ, Q&A >>
Adult Walker rollator roller with wheel option + medical supply + elder care
Adult Walker rollator roller with wheel option + medical supply + elder care
Item Q&A
  • Question : 2 in 1 commodeJul 02, 2018

    Regarding 2 In 1 Commode, can you put an ellipse bucket in it.
    If can, do you sell it?
    Do you have stock for it, or need to indent.

    Answer : [Re] 2 in 1 commode

    Dear Customer,

    There is a metal frame that is holding the bucket in place hence we believes that an ellipse bucket may not be able to fit in the metal frame.

    Thank you.

    Question : [Re] 2 in 1 commode

    Can I drop by to take a look on Saturday?

    Answer : [Re] 2 in 1 commode

    Dear Customer,

    Please kindly be informed that we do not have any showpiece for the commode and that once we opened it up we would have to sell it away. Our warehouse will also be closed during the weekends so collection is not available.

    Thank you!

  • Question : rollator walkerJun 04, 2018

    Hi, I would like to know if you have stock for the Rollator walker? Also if I can pick up from your store on same day that I purchase. Can you
    assemble the item as well? Thanks

    Answer : [Re] rollator walker

    Dear Customer,

    Yes, we do have this item in stock. This item does not require mucb assembly. You may come and do a cash & carry. However, do let us know when you will be coming down so that our storeman can prepare the item for you.

    Do take note that our warehouse is closed on Saturdays. If you wish to do a cash and carry on Saturday, do let us know by Friday.

    Thank you

    Question : [Re] rollator walker

    Ok great. Cash and carry is good but do I still have to order from Qoo10 first ? Or when I collect?

    Answer : [Re] rollator walker

    Dear Customer,

    If you do a cash & carry, you do not have to purchase on Qoo10. Do take note that we only accpet cash & nets as payment.

    Do let us know which date you will be coming down and also the tentative timing (before/after lunch) so that we can prepare the item for you beforehand.

    Thank you

  • Question : Inquiry for the item from bur****Mar 02, 2018

  • Question : Inquiry related delivery from viv****Feb 19, 2018

  • Question : Adult WalkerJan 20, 2018

    Hi,
    1. What is the width?
    2. Grips - made from vinyl or foam?
    Pls revert ASAP.
    Thx and regds

    Answer : [Re] Adult Walker

    Dear Customer,

    The width is about 51cm. The hand grip is made of vinyl.

+View all Notice, FAQ, Q&A >>
Economical traveller Wheelchair (lightweight or heavy duty) self push or assisted model available
Economical traveller Wheelchair (lightweight or heavy duty) self push or assisted model available
Item Q&A
  • Question : Inquiry for the item from nor****Jul 01, 2018

    Whatvsis the weight limit for WC1000plus?

    Answer : [Re] Inquiry for the item from nor****

    Dear Customer,

    The maximum weight limit for the WC1000 Plus wheelchair is 90kg.

    Thank you

  • Question : Inquiry for the item from Cut****Jun 25, 2018

  • Question : Inquiry for the item from ong****Jun 10, 2018

    WC1000plus.....can i push it when it is folded?

    Answer : [Re] Inquiry for the item from ong****

    Dear Customer,

    Yes you may push the chair when it is folded.

    Thank you

  • Question : Inquiry related delivery from Ru8****Jun 09, 2018

    Hi seller if I order. When will u receive the item?

    Answer : [Re] Inquiry related delivery from Ru8****

    Dear Customer,

    Please allow 3-5 working days for the delivery.

    Thank you

  • Question : Inquiry for the item from pin****May 31, 2018

    Will I be able to do an exchange if the wheelchair isn't suitable for mom?We want to go down personally to test out the wheelchair before buying but your store is too far away as we live in Bedok and she has walking difficulties.Thanks.

    Answer : [Re] Inquiry for the item from pin****

    Dear Customer,

    Apologies as we do not allow an exchange for our wheelchairs. Once we have sold and delivered the item, we are unable to take it back to re-sell it.

    Do take note that we only have the New WC2000 Wheelchair and the WC1500 Wheelchair in our showroom for display.

    Rest assured that our wheelchairs have been licensed by Health Science Authority Singapore. Do let us know if the wheelchair is for daily use or only for travelling? We could help you out with your selection of the wheelchair.

    Thank you

    Question : [Re] Inquiry for the item from pin****

    Thank you for your kind reply.We are looking for a lightweight sturdy wheelchair to transport her to and from the clinics and hospitals and NOT for daily use.She is about 60kg.Looking for one with brakes and wheellocks.Thanks for helping! :)

    Answer : [Re] Inquiry for the item from pin****

    She is 150cm tall.

    Question : [Re] Inquiry for the item from pin****

    Dear Customer,

    You may consider our WC1000Plus, WC1500, New WC2000 wheelchair models.

    Thank you

+View all Notice, FAQ, Q&A >>
Up To 36 Inch Monitor | Hydraulic |Single and Dual Monitor Arm | Clamp Grommet Mount | VESA Mount
Up To 36 Inch Monitor | Hydraulic |Single and Dual Monitor Arm | Clamp Grommet Mount | VESA Mount
Item Q&A
  • Question : Inquiry for the item from Dam****Jul 01, 2018

    Do u provide installations services

    Answer : [Re] Inquiry for the item from Dam****

    Dear Customer,

    We do not provide installation services for this item. The item will come with instruction manual to guide you with the set up. You may contact us if you are having problems with the setup.

    Thank you

  • Question : Inquiry for the item from Sli****May 18, 2018

    Hi,

    I have a table with a glass top. Is there a clamp to attach the double arm to the table without boring thru the table and glass.

    Answer : [Re] Inquiry for the item from Sli****

    Dear Customer,

    You may use the clamp mechanism on our monitor arm. However, we do not advice you to use it for a glass table as we do not know the fragility of your glass table we will not be liable for damages to your class table.

    Thank you

  • Question : Length of fully extended armMay 13, 2018

    Hi,

    can i check what is the length of the arm when fully extended?

    Answer : [Re] Length of fully extended arm

    Dear Customer,

    The length of the arm when fully extended is approximately 50cm.

    Thank you

  • Question : Inquiry for the item from arc****May 08, 2018

    Hi, I got an Acer Predator X34 monitor and would like to enquire if this monitor arm is able to be used for my monitor.

    Answer : [Re] Inquiry for the item from arc****

    Dear Customer,

    Our monitor arm is suitable for the following:

    • Suitable for 17 Inch to 30 Inch Monitor
    • VESA Mount 75mm x 75mm or 100mm x 100mm

    Thank you

  • Question : Can the laptop tray accomodate 17" laptop?Apr 17, 2018

+View all Notice, FAQ, Q&A >>
Recliner Chair /  Reclining Chair / Relax Chair / Foldable Chair / Folding Chair
Recliner Chair / Reclining Chair / Relax Chair / Foldable Chair / Folding Chair
Item Q&A
  • Question : Inquiry for the item from ccn****Jul 01, 2018

    Hi seller, do you deliver on weekend evenings? Thks!

    Answer : [Re] Inquiry for the item from ccn****

    Dear Customer,

    Kindly take note that delivery of this item is arranged by the Qxpress delivery team. You may indicate a delivery memo when you purchase the item and their delivery team will arrange accordingly.

    Alternatively, you may contact them directly to inform them of your delivery request.

    Thank you

  • Question : Inquiry for the item from yin****Jun 22, 2018

    This chair can carry up to what maximum weight?

    Answer : [Re] Inquiry for the item from yin****

    Dear Customer,

    Our recliner chair can support up to a weight of 100kg maximum.

    Thank you

  • Question : goods delivered not according advertised.Jun 02, 2018

  • Question : Inquiry related delivery from she****Dec 26, 2017

    Ho,

    How soon can I receive the item if order is placed today ?

    Answer : [Re] Inquiry related delivery from she****

    Dear customer, as this item will be deliver by the Qxpress. This is normally their procedure. Once payment done, the following day they will pick up from our warehouse. Then they bring it to their Center and sort out for distribution. One or two business days (+- ) should reach customers. Hope it helps. Thank you.

  • Question : Inquiry for the item from she****Dec 26, 2017

    Hi

    Is this self assemble or comes fitted from factory ?

    Regards,
    Shekhar

    Answer : [Re] Inquiry for the item from she****

    Dear Customer,
    it is assembled in box from the factory. So no need any assembling. Thank you!

Ergonomic Notebook And Laptop Stand / Adjustable Android And Ipad Tablet Holder / Ventilation
Ergonomic Notebook And Laptop Stand / Adjustable Android And Ipad Tablet Holder / Ventilation
Item Q&A
  • Question : QueryJun 28, 2018

    Hi! May I know if you will be restocking C1?

    Answer : [Re] Query

    Dear Customer,

    There are currently no plans to restock this laptop stand model. So sorry about that. You may consider our other models that we have available.

    Thank you

  • Question : Inquiry from pei****Jun 26, 2018

    What dimension of b,1 stand

    Answer : [Re] Inquiry from pei****

    Dear Customer,

    Please find the dimensions of the B1 Laptop Stand in the image provided.

    Thank you

  • Question : Inquiry for the item from li_****Jun 03, 2018

  • Question : Inquiry for the item from tif****May 03, 2018

    Hi, may I know if laptop stand D1 will be restocked?

    Answer : [Re] Inquiry for the item from tif****

    Dear Customer,

    Thank you for your interest. Currently, there are no plans to restock the Laptop Stand D1.

    Thank you

Fun Trampoline spring quiet rebounder *fitness sports exercise
Fun Trampoline spring quiet rebounder *fitness sports exercise
Item Q&A
  • Question : Inquiry for the item from wij****Jun 28, 2018

    Does the 40inch have arm handles?

    Answer : [Re] Inquiry for the item from wij****

    Dear Customer,

    The 40 inch trampoline does not come with handles.

    Thank you

  • Question : Inquiry for the item from sre****Jun 01, 2018

    Hi seller..when will you restock 54 inch one? Can an adult jump on both 40 ajd 54 inch? A 75kgs adult. Or only the 54inch one?

    Answer : [Re] Inquiry for the item from sre****

    Dear Customer,

    Thank you for your interest in our product. Currently, there are no plans to restock the 54" trampoline. We will bring in a new model with a handle soon which is 50' and can hold a maximum weight of 90kg.

    You may consider to look out for the new trampoline model.

    Thank you

  • Question : 40 inchesJan 29, 2018

    Dear seller,
    are u restocking 40 inches?

    Best regards,
    ST.

    Answer : [Re] 40 inches

    Dear Customer,

    We do not have any plans to restock it at the moment.

    Sorry for the inconvenience caused.

  • Question : DeliveryJan 25, 2018

    Hi Seller
    Would like to make a purchase, What if no one is at home during office hour delivery time ?
    For the 54 inch, is the orange cover still available ?

    Thanks !

    Answer : [Re] Delivery

    Dear Customer,

    Please be informed that the delivery for the trampoline is made by Qxpress and we will not be able to know the delivery timing.

    If there is no one at home, they will usually leave it at your door with your permission or re-schedule the delivery to another day.

    Thank you.

    Question : [Re] Delivery

    Thanks Seller,
    Please advise if the orange cover still available for 54 inches , thanks

    Answer : [Re] Delivery

    Dear Customer,

    Yes, we have it available.

  • Question : Inquiry related delivery from bee****Dec 29, 2017

    Can self collect at mandai estate?

    Answer : [Re] Inquiry related delivery from bee****

    Dear Customer,

    Self collection is only available on weekdays (Excluding Public Holidays).

+View all Notice, FAQ, Q&A >>
BEST ERGO Office Chair [SAIL SERIES] US PATENT DESIGN  Free setup  Delivery
BEST ERGO Office Chair [SAIL SERIES] US PATENT DESIGN Free setup Delivery
Item Q&A
  • Question : Inquiry for the item from zen****Jun 27, 2018

  • Question : Inquiry for the item from ver****May 26, 2018

    What is the measurement for the base

    Answer : [Re] Inquiry for the item from ver****

    Dear Customer,

    Attached are the dimensions for the Sail Chair.

    Thank you

    Question : [Re] Inquiry for the item from ver****

    If I only able to have the wheel base in 600, which model can I see

    Answer : [Re] Inquiry for the item from ver****

    Dear Customer,

    Please be informed that we have measured the the base (dimension of the wheel) of the chair and it is abour 70cm.

    I would suggest that you make your way down to our showroom to have a look at the chair to see if the chair meets your criteria.

    SDo let me know if you would like to make your way down.

    Thank you

    Question : [Re] Inquiry for the item from ver****

    Able to change the base as not able to go in my room

    Answer : [Re] Inquiry for the item from ver****

    Dear Customer,

    Please take note that the base of our chairs are all of a standard size. We do not have a smaller base.

    Thank you.

    Question : [Re] Inquiry for the item from ver****

    Ok thanks

    Answer : [Re] Inquiry for the item from ver****

    Dear Customer,

    We could suggest that you consider fixing the base of the chair inside the room

    Thank you.

  • Question : Inquiry for the item from b_e****May 27, 2018

    When the red sail with leg rest restock?

    Answer : [Re] Inquiry for the item from b_e****

    Dear Customer,

    Please be informed that there are no current plans to restock the red sail with legrest.

    You may consider the Sail (red) without legrest, or the Sail (black) with legrest.

    Thank you

  • Question : Inquiry for the item from tay****May 13, 2018

    Does Sail Series have legrest too? Whats the different between these chairs, like dimensions, functions etc? Does the different body frames gives different seating comfort?

    Answer : [Re] Inquiry for the item from tay****

    Dear Customer,

    The main difference between the Sail Basic and Sail Serial ergonomic chair is that the back frame of the Sail Basic is made of steel material while the back frame of the Sail Serial is made of aluminium but coated in black paint. The adjustments for the Sail Basic is by using the levers while the ones on the Sail Serial is by buttons.

    The main difference between the Sail Luxury and Sail Serial is that the back frame of the Sail Luxury is made of aluminium material and is in aluminium colour while the Sail Serial is made of aluminium material but coated in black paint. The Sail Luxury also has the adjustment buttons for adjusting the seat height and seat depth.

    Our Sail Basic has the leg-rest option.

    Do also take note that the dimensions of our Sail chairs are all the same

    Thank you

  • Question : Inquiry for the item from pha****Mar 22, 2018

+View all Notice, FAQ, Q&A >>
Office Pedestal Drawer ★ 3-Tier Movable Drawer ★ Storage Filing ★ Study Table ★ Desk ★ Furniture
Office Pedestal Drawer ★ 3-Tier Movable Drawer ★ Storage Filing ★ Study Table ★ Desk ★ Furniture
Item Q&A
  • Question : Inquiry related delivery from mag****Jun 26, 2018

    Hi, can request weekday after 8pm delivery or weekend delivery?

    Answer : [Re] Inquiry related delivery from mag****

    Dear Customer,

    Our delivery arrangements are usually done on weekdays between 12-6pm.

    Our staff will contact you at least one day in advance to arrange the delivery time and date with you.

    Thank you

    Thank you

  • Question : Inquiry for the item from f3n****May 18, 2018

    Can the metal pedestal hang suspension file folder?

    Answer : [Re] Inquiry for the item from f3n****

    Dear Customer,

    Yes, our metal pedestal can hang suspension file folder.

    Thank you

  • Question : Lock SystemMar 06, 2016

    Hi seller. Is this central locking system or only middle drawer can lock?

    Answer : [Re] Lock System

    Dear customer

    the lock is only lock for the below 2 drawers, Thank you

  • Question : drawer with lockJan 12, 2016

    Is the lock for 3 drawers or one drawer only? Can you deliver at weekday after 7pm or weekend?

    Answer : [Re] drawer with lock

    Dear customer
    the lock is only lock for the below 2 drawers
    we only deliver on weekdays office hours
    thank you

    Question : [Re] drawer with lock

    I intend to order the 3tier drawer. But i will be away from 2-10 feb. Will it be possible to deliver before or after the period?

    Answer : [Re] drawer with lock

    Dear customer

    Yes,you just left your memo when you place order,my driver will avoid the period.
    Thank you

  • Question : Colour optionsSep 28, 2015

    Regarding the item, Pedestal roller 3 tier drawer, please advise if a darker shade of brown is available? Pls see pic found on D28 study table listing.

    Answer : [Re] Colour options

    Dear customer

    No,we have only 1 color.

    Thank you.

+View all Notice, FAQ, Q&A >>
Crutches Walking Stick / medical supply
Crutches Walking Stick / medical supply
Item Q&A
  • Question : when can you deliver?Jun 25, 2018

    HI When can you deliver if I were to buy today? thanks

    Answer : [Re] when can you deliver?

    Dear Customer,

    Please allow 3-5 working days for delivery.

    Thank you

    Question : [Re] when can you deliver?

    HI I've just placed the order 119689870. Hope you can try to expedite the order. Thank you

    Answer : [Re] when can you deliver?

    Dear Customer,

    We have noted your order. We will process it and ship it out as soon as we can.

    Thank you

    Question : [Re] when can you deliver?

    thank you!

    Answer : [Re] when can you deliver?

    Dear Customer,

    Thank you

TM-588 Foldable Electric Treadmill / Running Exercise Cardio Fitness / Home Gym
TM-588 Foldable Electric Treadmill / Running Exercise Cardio Fitness / Home Gym
Item Q&A
Ultra 150 Foldable Abdominal Trainer power plank (INSTOCK)
Ultra 150 Foldable Abdominal Trainer power plank (INSTOCK)
Item Q&A
  • Question : Inquiry for the item from can****Jun 18, 2018

  • Question : Inquiry related delivery from che****Jun 07, 2018

    Hi, I bought 2 items, 1 was delivered but in the system, it was indicated 2 were delivered. I called the delivery, it was mentioned that she indeed made 1 item delivery and I have to call the seller on the unshipped item, pls assist in the remaining undelivered item and revert the status to undelivered.

    Answer : [Re] Inquiry related delivery from che****

    Dear Customer,

    Thank you for highlighting this issue with us. We are looking into this case with the Qxpress delivery team. We will follow up and deliver the item to you at the soonest.

    Thank you

  • Question : Inquiry for the item from jus****Apr 03, 2018

    Seller delivered a defected item (with tiny ball bearings dispersed in packaging) and replaced with another piece of he same problem and has now refused to refund nor reimburse returned item courier fee and claim their replacement product is not faulty. I have already requested for refund when the product was faulty but they offer a replacement instead. Delivery guy confirmed he will collect the item back if it’s faulty again and I can claim for refund. Now they are twisting their words!

    Answer : [Re] Inquiry for the item from jus****

    Dear Customer,

    You may want to email Qoo10 with regards to this.

    Thank you.

  • Question : Inquiry for the item from shn****Feb 06, 2018

    Hi
    There is a missing nut (See the attached photo). Without it, the rubber stopper is loose & can drop out. The rubber stopper needs to be tightened so that it can effectively cushion the impact of the moving leg support. Can you send a replacement nut, please? My order number is 246430017.

    Thank you.

    Answer : [Re] Inquiry for the item from shn****

    Dear Customer,

    May we kindly have an overall photo of the item with the highlighted side without the nut so that we can better inform our technical department about it?

    Thank you and sorry for the inconvenience caused.

    Question : [Re] Inquiry for the item from shn****

    Dear Seller,
    As requested, please see the attached overall photo. Would appreciate your help to get a replacement nut please.

    Answer : [Re] Inquiry for the item from shn****

    Dear Customer,

    Thank you for the photo, we will inform our technical department on this and will send out the nut via mailing.

    You should receive the item by next week.

    Thank you and sorry for the inconvenience caused.

    Question : [Re] Inquiry for the item from shn****

    Thank you. I will wait for the missing nut to be mailed to me.

    Answer : [Re] Inquiry for the item from shn****

    Dear Customer,

    Thank you and have a great weekend.

    Question : [Re] Inquiry for the item from shn****

    Dear Seller,
    I received the replacement nut yesterday evening. Can tightened the rubber stopper now. Thank you very much for the great service ! Wishing you Happy & Prosperous Lunar New Year!!! : )

    Answer : [Re] Inquiry for the item from shn****

    Dear Customer,

    Thank you for your kind words. We wish you a happy lunar new year too and good health always! :)

  • Question : [About Item] Related InquiriesDec 11, 2016

    Can the high be adjusted if for beginners ?

    Answer : [Re] [About Item] Related Inquiries

    Dear Customer,

    You can lower the front bar and the incline would not be as steep.

    Thank you

+View all Notice, FAQ, Q&A >>
E1200 Ergonomic Children kids study table with shelf upgrade chair
E1200 Ergonomic Children kids study table with shelf upgrade chair
Item Q&A
  • Question : Inquiry for the item from chi****Jun 10, 2018

  • Question : Inquiry for the item from sal****Jun 04, 2018

    When will u have the blue table?

    Answer : [Re] Inquiry for the item from sal****

    Dear Customer,

    Our blue E1200 table will tentatively be available by end of June.

    Thank you

  • Question : hiMay 30, 2018

    u got grey color table ?

    Answer : [Re] hi

    Dear Customer,

    We do not have grey colour table top for our Kids table.

    Thank you

  • Question : Inquiry for the item from kel****Apr 14, 2018

    Hi,

    Can I just get the book shelf ?

    Thanks !

    Answer : [Re] Inquiry for the item from kel****

    Dear Customer,

    We do not sell the book shelf separately.

    Sorry for the inconvenience caused.

  • Question : Inquiry for the item from sus****Apr 09, 2018

+View all Notice, FAQ, Q&A >>
Blow Torch / Butane Gas Canister Bottles For Steamboat Gas Cooker Stove
Blow Torch / Butane Gas Canister Bottles For Steamboat Gas Cooker Stove
Item Q&A
  • Question : Inquiry for the item from ang****Jun 08, 2018

    Hi. When you will guys restock set a ?

    Answer : [Re] Inquiry for the item from ang****

    Dear Customer,

    Apologies for the delay in response.We have restocked Set A. You may proceed with your order.

    Thank you

  • Question : Inquiry related delivery from fam****May 11, 2018

  • Question : Inquiry related delivery from Ren****Apr 29, 2018

    Hi in your description you mentioned there is free QxpreAs if I take Set A. Is it still valid?

    Answer : [Re] Inquiry related delivery from Ren****

    Dear Customer,

    The free Qxpress is invalid. Thank you for highlighting this to us and we will amend it shortly.

    Sorry for the inconvenience caused.

  • Question : Inquiry for the item from mys****Apr 17, 2018

  • Question : Inquiry related cancel and refund from Chi****Jan 25, 2018

+View all Notice, FAQ, Q&A >>
Pressure Relief Mattress | Anti Bedsore Air Mattress Bed | 3 Inch Thick |  Electric Air Pump
Pressure Relief Mattress | Anti Bedsore Air Mattress Bed | 3 Inch Thick | Electric Air Pump
Item Q&A
  • Question : Self collectionJun 06, 2018

    hello, may I go down to the show room to do self collection? Because I need the mattress urgently. Thank you very much.

    Answer : [Re] Self collection

    Dear Customer,

    Could we get your order number for us to check please?

    Thank you

    Question : [Re] Self collection

    Sorry I not yet order the item, if I can self collect then I will place the order, thank you for your prompt reply.

    Answer : [Re] Self collection

    Or maybe can I just go there to pay and collect?

    Question : [Re] Self collection

    Dear Customer,

    You can do a cash & carry.Do let us know which date you are coming over and what time (eg before or after lunch) so that we can get our storeman to prepare the item for you.

    Thank you

    Answer : [Re] Self collection

    Thanks you very much again for the fast reply, the price will the same as you advertise on Q10 ? Is so I will cash and carry tomorrow after lunch is it ok for you end?

    Question : [Re] Self collection

    Dear Customer,

    We will prepare the item for you after lunch. Kindly take note that our lunch time is from 1-2pm.Please come after 2pm.

    We accept Cash & Nets as payment. We will charge you $145 for doing the self-collection.

    Thank you

    Answer : [Re] Self collection

    Ok thank you very much, I will go after 2pm

    Question : [Re] Self collection

    Dear Customer,

    Thank you

Tm-1088 powerful motorized exercise treadmill foldable running at home
Tm-1088 powerful motorized exercise treadmill foldable running at home
Item Q&A
  • Question : Inquiry for the item from Ela****Jun 03, 2018

  • Question : Inquiry for the item from fsa****Aug 28, 2017

  • Question : Inquiry for the item from chr****May 04, 2017

    Does the treadmill has any rubber smell when it is used. As some.cheap treadmill give off a rubber smell when it is used.

    Answer : [Re] Inquiry for the item from chr****

    Dear Customer,

    We have sold a number of sets and have not received any feedback/complain about this issue.

    Thank you.

  • Question : Inquiry for the item from teh****Apr 23, 2017

    hi can i know how much power watt for this treadmill?

    Answer : [Re] Inquiry for the item from teh****

    Dear Customer,

    The TM-1088 treadmill has a 3.0 horsepower motor.

    Thank you.

    Question : [Re] Inquiry for the item from teh****

    hi ,can i know the energy power comsume per watt hr when use the treadmill,thanks.

    Answer : [Re] Inquiry for the item from teh****

    Dear customer, you may want to check on this site to gauge https://services.spservices.sg/elect_audit_frameset.asp
    Thank you

    Question : [Re] Inquiry for the item from teh****

    hi seller,eg iron power watt there different type but for threadmill power watt?

    Answer : [Re] Inquiry for the item from teh****

    all model sholud have their comsume power watt spec right?

    Question : [Re] Inquiry for the item from teh****

    Dear Customer,

    The TM-1088 treadmill has a 180VDC, 10A power.

    Thank you.

    Answer : [Re] Inquiry for the item from teh****

    hi seller thanks for reply even thought i didnt get what i want from you.

    Question : [Re] Inquiry for the item from teh****

    hi 180 or 18 vdc is the motor voltage?thanks

    Answer : [Re] Inquiry for the item from teh****

    Dear Customer,

    Apologies as we do not have the full motor spec details for the treadmill. The operating voltage is 220v. The 180 vdc is the internal power.

    Thank you.

  • Question : Inquiry for the item from kon****Mar 25, 2017

    Hi,

    Possible to know the RPM of the motor, and the roller size?

    Thanks :)

    Answer : [Re] Inquiry for the item from kon****

    Dear Customer,

    The roller size is about 5.5cm in diameter. As for the RMP, We do not have information for that at the moment.

    Thank you.

+View all Notice, FAQ, Q&A >>
Tm-988 powerful motorized exercise treadmill foldable running at home
Tm-988 powerful motorized exercise treadmill foldable running at home
Item Q&A
  • Question : Inquiry for the item from Ela****May 31, 2018

  • Question : Inquiry for the item from yvo****Apr 27, 2018

    Hi. I’m interested in getting a threadmill but is Super confused by all the different model and functions. Can you please advise which is more suitable for my needs? Basically I need one that can I can walk and run, with music, shock absorber, comfortable belt width, able to incline, self lubricating function of motor, heartbeat / calories tracker. And of course, not too huge. Thank you.

    Answer : [Re] Inquiry for the item from yvo****

    Dear Customer,

    From your description we will recommend you the TM-988 Electric Treadmill instead. It has the speed from 1km/h to 18km/h with electric incline, speakers that can play music out when your mobile phone is connected, pulse sensor, shock absorber and a wide enough belt that you can run comfortably on.

    Do kindly take note that our treadmills does not have self-lubricating function of motor.

    Thank you.

  • Question : TM-988 Electric TreadmillDec 18, 2017

    Hi,

    I would like to purchase TM-988 Electric Treadmill.
    When will it restock?

    Thanks.

    Answer : [Re] TM-988 Electric Treadmill

    Hi,
    currently the TM-988 run of of stocks. We do have the TM-988E though. We will restock approximate 4-5 weeks time. Thank you

  • Question : Tm-988 powerful motorized exercise treadmill foldableDec 11, 2017

    Hi,
    Very interested in your machine. As I am staying in a HDB apartment will the machine has any impact of noise and/or vibration to the house below me? Do I have to place a carpet below the machine to minimise any issues?
    Do you have a maintenance problem during or after the warranty period?
    Appreciate a reply soonest
    Thanks

    Answer : [Re] Tm-988 powerful motorized exercise treadmill foldable

    Dear Customer,

    Thank you for your interest in our treadmill. We have sold a lot of sets to our customers who too stay in HDB and have not received any negative feedback on this. We do provide a free treadmill mat for the TM-988 for you to place it below the treadmill.

    We provide simple tools such as allen key (for the belt alignment adjustment) and a bottle of silicon oil (For lubricating the belt) for our customers to maintain the treadmill.

    Thank you.

  • Question : Inquiry related delivery from joy****Nov 28, 2017

    Hi, if I place order tomorrow (Wednesday), when is the earliest delivery date? Staying in North.

    Answer : [Re] Inquiry related delivery from joy****

    Dear Customer,

    The earliest delivery will likely be this coming Friday. However our staff will need to confirm with you again on the delivery schedule.

    Thank you.

+View all Notice, FAQ, Q&A >>