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Item Question & Answer
🌀Summer Cool Fan🌀Neck Fan Wireless Portable Rechargeable Hand-Free Wearable Mini Air Cooler
🌀Summer Cool Fan🌀Neck Fan Wireless Portable Rechargeable Hand-Free Wearable Mini Air Cooler
Item Q&A
  • Question : Inquiry for the item from lec****Sep 15, 2019

  • Question : Inquiry for the item from viv****Aug 23, 2019

  • Question : Inquiry for the item from mel****Aug 11, 2019

  • Question : Inquiry for the item from mfs****Jul 08, 2019

  • Question : Inquiry related return and exchange from tan****Jun 08, 2019

    My item isnt working how can i do a exchange?

    Answer : [Re] Inquiry related return and exchange from tan****

    Hi Dear,

    Could U inform your order number, once got it, will check and feedback to U soonest, thanks

    Question : [Re] Inquiry related return and exchange from tan****

    127223988

    Answer : [Re] Inquiry related return and exchange from tan****

    HI Dear,

    After checked, there are 2pcs were ordered, could U inform which color was not working? can take the video or pictures to us for reference, thanks.

    Question : [Re] Inquiry related return and exchange from tan****

    Hi both are not working. Will send in the white 1 later on

    Answer : [Re] Inquiry related return and exchange from tan****

    Hi Dear,

    Pls try to long press the button few seconds to open the machine.
    we will send the video to you for reference, pls wait a minute.
    And the fan in charge, the light is red color, if blue color, it is not charging, pls note.

    Pls follow the video to try again, thanks

    Just sent the video, pls check
    (Jun 17, 2019 16:22)

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TOA Electric Eyes Massager Rechargeable Wireless Massage with Heating Air Pressure Reduce Fatigue
TOA Electric Eyes Massager Rechargeable Wireless Massage with Heating Air Pressure Reduce Fatigue
Item Q&A
  • Question : Inquiry related delivery from lec****Sep 08, 2019

Portable Food Vacuum Package Machine with 5 Food Vacuum Bag Food Preservation Kits Storage Bags
Portable Food Vacuum Package Machine with 5 Food Vacuum Bag Food Preservation Kits Storage Bags
Item Q&A
  • Question : Inquiry for the item from ong****Oct 13, 2019

    do u sell only the bag?? big bag for cloths for travelling

    Answer : [Re] Inquiry for the item from ong****

    Hi Dear,

    This is for the food vacuum, one machine with 5 pcs food package.

    Do you want the vacumm machine? for Home and travel?

    Question : [Re] Inquiry for the item from ong****

    i have the machine...jz need the extra travelling bag

    Answer : [Re] Inquiry for the item from ong****

    Hi Dear,

    Welcome to check our new item, you can search the code 670225021 in Qoo10 directly, thank you.

⚡STOCK⚡Fitness Facial Fat Burner Machine Weight Loss Facial Care Skin Care EMS Sliming Massager
⚡STOCK⚡Fitness Facial Fat Burner Machine Weight Loss Facial Care Skin Care EMS Sliming Massager
Item Q&A
  • Question : Inquiry related delivery from lin****Oct 08, 2019

    My order no. 306283754, can I know when I can receive my item, Thank you.

    Answer : [Re] Inquiry related delivery from lin****

    Hi Dear,

    The product will be shipped to you from SG local warehouse, around one or two day, pls kindly note, thanks.

  • Question : Inquiry for the item from 211****Jul 01, 2019

    Hi Seller
    can you advise how to use for 3in1, press which button for
    1) firming face (which button)
    2) slimming (which button)
    3) EMS button is for what purpose?

    Hope to receive early reply from you.

    Answer : [Re] Inquiry for the item from 211****

    Hi Dear,

    Our mistake to lsot some product informtion in Q10
    Just update the infromation in the product page, pls check again, thanks.

    For your question, pls check the attached picture to know the machine function keys.
    because there are two mold, tomorrow we will list the different in product page for your reference to know more

Smart Neck Massager with Heating Function Wireless 3D Neck Shoulder Massage  Four Impulse Heads
Smart Neck Massager with Heating Function Wireless 3D Neck Shoulder Massage Four Impulse Heads
Item Q&A
  • Question : 来自ama****会员的商品咨询。Oct 02, 2019

    为什么我已经充电3小时了,还是没用,按了各种功能都无法启动
    充满电会变颜色吗?

    Answer : [Re] 来自ama****会员的商品咨询。

    你好,
    抱歉回复晚了,麻烦根据以下的操作再进行操作
    1.先将按摩器的开关按钮滑到“开”
    2. 然后将遥控器上塑料的隔电子的塑料去掉,按遥控的开关按钮,就会看到机器和遥控匹配,灯是红色的。
    3 按下遥控上的“A”这是自动循环按钮,这个时候只需要将四只手指放在机器上就可以感受到微弱电流,这就是脉冲按摩
    4.如果你觉得不够刺激和放松,直接遥控遥控器上的“+",增加力度
    注意:机器在充电的时候不能使用,遥控的任何按钮对于机器来说是没有任何的作用,请知悉。

    如果你还是觉得有疑问,麻烦你告知邮箱,我们将操作的视频发送给你,我们也将会明日在产品界面上添加使用操作

    备注:因为空运的限制,我们无法将芦荟凝胶发出,请你在使用之前使用润肤乳或者按摩精油或者水涂在皮肤表面或者在按摩器的金属上,更让皮肤和机器接触,得到更好的贴合,让你更感受到脉冲的力度。

    Question : [Re] 来自ama****会员的商品咨询。

    试了还是无法起动
    不管按哪个j键都没反应

    Answer : [Re] 来自ama****会员的商品咨询。

    你好,可以麻烦你发一下视频给我吗?如果产品无法正常操作,我们将会退款或者更换给你。

    另:如果你有邮箱的,麻烦你告知,我们有操作视频可以给你参照,谢谢

  • Question : Inquiry for the item from ckj****Sep 16, 2019

  • Question : Inquiry for the item from 935****Sep 25, 2019

    Hi dear

    Do you have the traditional massager?
    I want two pcs for my friends

    Answer : [Re] Inquiry for the item from 935****

    Hi Dear,

    We have update the new one, pls check below link, thanks.
    https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=668184127

  • Question : Inquiry for the item from joh****Sep 23, 2019

    Hi,

    Please refrain from using our product picture in your listing. You are infringing copyright, please remove before we report. Thank you.

    Answer : [Re] Inquiry for the item from joh****

    https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=667156968

    Question : [Re] Inquiry for the item from joh****

    Hi

    The pictures from our supplier, we will report our supplier, and we also have PSD file, if we have copy your pictures, we will cancel

  • Question : Inquiry related delivery from 242****Sep 09, 2019

+View all Notice, FAQ, Q&A >>
Electric Smart Masks HEPA Air Purifying Mask Anti Pollution Remove PM2.5 with Electric Respirator
Electric Smart Masks HEPA Air Purifying Mask Anti Pollution Remove PM2.5 with Electric Respirator
Item Q&A
⚡Super Sale⚡VAV Automatic Curling Wand Ceramic Hair Curler Professional Hair Curling Iron Iron
⚡Super Sale⚡VAV Automatic Curling Wand Ceramic Hair Curler Professional Hair Curling Iron Iron
Item Q&A
  • Question : Inquiry for the item from lec****Sep 19, 2019

    Hi seller, what is the diameter of the heating rod/stem in “cm”?

    Answer : [Re] Inquiry for the item from lec****

    2.8cm
    More details, pls kindly check the product description picture, thank you.

  • Question : Total packets-Taiwan Kugi Foods Blue Mountain Roasted Coffee 15packs *2boxesMar 11, 2017

    Hi, Taiwan Kugi Foods Blue Mountain Roasted Coffee 15packs *2boxes meaning = 30 packets?

    Answer : [Re] Total packets-Taiwan Kugi Foods Blue Mountain Roasted Coffee 15packs *2boxes

    Dear Customer, Yes, you are right. Totally there will be 30 small packs.

2 in 1 USB Charging Station Mushroom Desk Lamp 5 Port USB Charger + Night Light 3.0 Fast Charger
2 in 1 USB Charging Station Mushroom Desk Lamp 5 Port USB Charger + Night Light 3.0 Fast Charger
Item Q&A
  • Question : Inquiry for the item from Jes****Sep 08, 2019

    Hi! It have safety mark on the plug?

    Answer : [Re] Inquiry for the item from Jes****

    Hi Dear,

    Attached the plug picture for your reference.

Protable Fan + Air Purifier USB Desk Fan HEPA Filter Air Circulator Fresher for Car Office Home
Protable Fan + Air Purifier USB Desk Fan HEPA Filter Air Circulator Fresher for Car Office Home
Item Q&A
  • Question : Inquiry for the item from tem****Sep 02, 2019

    Hi,
    May I know if filter needs to be changed when dirty? If so, where to get filter?

    Answer : [Re] Inquiry for the item from tem****

    Hi Dear,

    Generally speaking, there are 3 months need to change the filter.
    You can order the machine with rechange filter together, but now only order the machine, then can order the filter, not limit to purchase the filter quantity

    Question : [Re] Inquiry for the item from tem****

    In the options, there is an option to get just 1 filter. If we want to buy more?

    Answer : [Re] Inquiry for the item from tem****

    Hi Dear,

    One fan with one original filter.
    just update the option, pls check, thanks.

Air Purifier + HEPA Filter Odor Eliminator Air Freshner for Car Room Remove Smoke Bacteria Killer
Air Purifier + HEPA Filter Odor Eliminator Air Freshner for Car Room Remove Smoke Bacteria Killer
Item Q&A
  • Question : Inquiry for the item from sha****Aug 19, 2019

    Hi I just got the item thank you. However, may I know how come the on off touch button wasnt that sensitive? I kept pressing whether gently or using a bit of strength also cant seems to on off the machine. The light doesn't change from blue to green to off. Please advise me. Thanks.

    Answer : [Re] Inquiry for the item from sha****

    Hi Dear,
    Please charge the item before use.
    And could you please take a video for our reference.
    Thanks

  • Question : Inquiry for the item from s13****Aug 15, 2019

    May I have the measurement for the item? Thanks

    Answer : [Re] Inquiry for the item from s13****

    Hi Dear,

    The product size is 155*42mm
    The weight is 0.55kg

Adjustable Airtight Container Push Down Bottle Kitchen Storage Jars Save Space Keep Food Fresh
Adjustable Airtight Container Push Down Bottle Kitchen Storage Jars Save Space Keep Food Fresh
Item Q&A
  • Question : Inquiry for the item from kum****Jul 27, 2019

    What is the diameter and height of the container before adjustment? Thank you.

    Answer : [Re] Inquiry for the item from kum****

    Hi Dear,

    The top diameter is 11cm, the bottom is 9cm
    The Height is :20.5cm(extended), the Height is :12.5cm(compressed)

    Question : [Re] Inquiry for the item from kum****

    Thank you for the information. I am looking for a container to keep opened canned food fresh for a few days in the refrigerator. Since your container is easy to make airtight, I think it should be able to keep the food fresh for a few days in the refrigerator.

    Answer : [Re] Inquiry for the item from kum****

    World's first adjustable container perfect for a wide variety of food and other objects. Takes the airtight, air-removing pantry container to the next level by shrinking the whole container as you remove the air, preserving your food and saving space in your cupboards at the same time. FRESH-KEEPING: Air goes out and doesn’t come back in. It keeps food fresher for longer.

    "Swoosh" sound guaranteed. No electricity needed. SPACE-EFFICIENT: It only takes up exactly as much space as it needs to hold its contents. Quick Questions How many ounces can the container hold? You can adjust the capacity between 16 oz. and 32 oz. Is it food safe? Yes. It is constructed of FDA-grade, food-safe, BPA-, and phthalate-free materials. Is it dishwasher, freezer, and microwave safe? No, the container is not dishwasher, Sub-Zero refrigerators, or microwave safe. Hand washing is recommended and it is not recommended to store the container in the Sub-Zero refrigerators. Extreme temperature changes may weaken the one-way air valve. Can I store liquid in the container? The container is recommended for dry goods. It's not recommend to store liquid in it as liquid may come out from the one-way valve when you press it down.
    (Jul 31, 2019 15:45)

    Question : [Re] Inquiry for the item from kum****

    Does that mean it's no good for keeping pet's canned food in it as it has some gravy in it?

    Answer : [Re] Inquiry for the item from kum****

    A small amount is fine. What I'm saying is a lot of liquid。
    Thanks

    Question : [Re] Inquiry for the item from kum****

    I see. In that case, I will try it as it looks convenient and can keep food fresh. Thank you.

    Answer : [Re] Inquiry for the item from kum****

    Just ordered. Hope it works for my needs. 🙏

    Question : [Re] Inquiry for the item from kum****

    Thank you😊

Men / Womens Flip Flops Thong Foot Pain Relief Arch Support Sandals Recovery Ultra Soft Slippers
Men / Womens Flip Flops Thong Foot Pain Relief Arch Support Sandals Recovery Ultra Soft Slippers
Item Q&A
  • Question : Inquiry for the item from 242****Jul 18, 2019

    Hi, I read from Amazon that this sandal will shrink to a smaller size under high temperature and direct sunlight. Taking this and the fact that Singapore is hot into consideration, what size would you recommend I buy for a 26cm feet? Thanks.

    Answer : [Re] Inquiry for the item from 242****

    Hi Dear,

    Yes, Due to the materials used, this product will shrink to a smalller size under high temperature and direct sunlight. Please keep it in normal temperature, avoid high temperature and direct sunlight when you go to the beach or ship.

    Generally speaking, we will suggest customers to buy one size bigger, but for this item, the mold will be little bigger than the standard shoes because the material.
    You can check the attached picture to know 42 shoes, the shoes size is 48.2cm

  • Question : Inquiry for the item from wen****Jul 18, 2019

  • Question : Inquiry for the item from sha****Jul 15, 2019

    Hi may I know how come your size 41 and 42 have the same length and sizes. Can you please check i there any error?

    Answer : [Re] Inquiry for the item from sha****

    Hi Dear,

    Yes, becase the material is EVA for this item, and its' hot melting property, it might not be the most stable, so for the mold we will made a little bigger.
    If you feet fit for 41, you also can order 41/42, but we think one more size is better, because that will be more comfortable.

    We will update the red and Navy Color later, if you interested in it, welcome to check, thanks.

    Question : [Re] Inquiry for the item from sha****

    Most important for me is the slippers must have arch support. Is it really made for the ache support? How high is the ache support? 41 and 42 for how many cm feet?

    Answer : [Re] Inquiry for the item from sha****

    Size 41 is for 25.5-26.5cm length feet?

    Question : [Re] Inquiry for the item from sha****

    Hi Dear,

    Attached the size 42 for your reference.
    the shoes length is 28cm, fit for 25.5cm to 26cm feet, it is US-7.5-US8 shoes size.

    Sorry, because this reply only attached one picture, we will update the pictures to show more details to you for reference in product details description.
    The shoes made for the ache support

Wireless Charger + USB Charger 2 in 1 for Phone LED Light MP3 MP4 Fan Power Bank Charging.
Wireless Charger + USB Charger 2 in 1 for Phone LED Light MP3 MP4 Fan Power Bank Charging.
Item Q&A
  • Question : Inquiry for the item from mik****Apr 26, 2019

    Hi, may I know what is the current for the 8 port? 2.1?

    Answer : [Re] Inquiry for the item from mik****

    sorry to miss your on-line question
    2 IN 1: the product can be USB Charger and wireless charger(if your phone have wireless receiver)
    We will update the wireless receiver on-line sell soonest( if your phone without it, can buy it to use the wireless receiver to use this product)

    There are 10 ports, 8 ports for 2 ports for Type-C

Office Lady Canvas Should Bag/Fashion Handbag Elegant | Classic
Office Lady Canvas Should Bag/Fashion Handbag Elegant | Classic
Item Q&A
  • Question : Inquiry related delivery from jse****Nov 20, 2017