Q&A board

Q & A Lists
Item Question & Answer
Men Comfortable Clogs - Instinct
Men Comfortable Clogs - Instinct
Item Q&A
  • Question : materialJun 28, 2018

    Hi,
    What is the shoe's material? Will u restock model 20001?

    Answer : [Re] material

    Hi,
    These clogs are made out of rubberized EVA/form. for 20001, we have size 42/43 and 44/45 in black. Thanks.

  • Question : Difference between Model 20001 & 20008Jun 05, 2018

    Hi...we have just ordered 1 pair of Mens Clog and would like to know what is the difference between Model No 20001 and 20008? We are considering ordering another pair but need your advice before placing order.

    Answer : [Re] Difference between Model 20001 & 20008

    Hi,

    They are both anti-slip clogs. There are no differences functionwise. The only differences are in the aesthetics. Hope this answers your question. Thank you.

★Rubber Flipflops★ 100% Comfortable★ Trendy★Many colours and sizes available!★ Unisex
★Rubber Flipflops★ 100% Comfortable★ Trendy★Many colours and sizes available!★ Unisex
Item Q&A
  • Question : Inquiry for the item from SKC****Jun 27, 2018

    Am i able to use Qpoints for this item? How to use?

    Answer : [Re] Inquiry for the item from SKC****

    Hi,
    Yes you may use your Qpoints. Select your item and proceed to payment page as per normal. Lookout for the option of Qpoints, and apply the Qpoints as needed. Thanks.

  • Question : Inquiry related delivery from ser****Oct 06, 2017

    Hi seller i ordered yesterday,when can i recieve my item?

    Answer : [Re] Inquiry related delivery from ser****

    We are currently processing the orders. Will be sending out the stock via Singpost or Qxpress. Usually, it will take 2-3 working days. Thanks.

★Hello Kitty Flip Flops - 79001★ 100% Comfortable★ Trendy★
★Hello Kitty Flip Flops - 79001★ 100% Comfortable★ Trendy★
Item Q&A
  • Question : Inquiry for the item from fan****Jun 23, 2018

  • Question : Inquiry for the item from fan****May 30, 2018

  • Question : Inquiry related delivery from xia****May 17, 2018

    Hi, I still did not receive my item.

    Answer : [Re] Inquiry related delivery from xia****

    Hi,
    Your order was sent out via SingPost on 10/05/2018. Kindly allow a few more days for Singpost to make the delivery. Thank you for your patience.

    Question : [Re] Inquiry related delivery from xia****

    Today already 22/5/18 I still did not receive my item

    Answer : [Re] Inquiry related delivery from xia****

    Noted. The item is likely now losti in transit. We will initiate a refund for you. Apologises for any inconvenience.

  • Question : Inquiry from Nag****May 11, 2018

    For size 6, which size should I order?

    Answer : [Re] Inquiry from Nag****

    Hi,
    We do not have a size 6 for adult for this model. These are kids sizes. Thank you.

  • Question : Inquiry for the item from eup****May 09, 2018

+View all Notice, FAQ, Q&A >>
★Rubber Flipflops★ 100% Comfortable★ Trendy★Many colours and sizes available!★ Unisex
★Rubber Flipflops★ 100% Comfortable★ Trendy★Many colours and sizes available!★ Unisex
Item Q&A
  • Question : Inquiry for the item from alb****Jun 05, 2018

    Hi

    Is it authentic?

    Answer : [Re] Inquiry for the item from alb****

    Hi,
    These are authentic Instinct slippers sold by The Flip Flop Shop. Thank you.

    Question : [Re] Inquiry for the item from alb****

    Thank you

    Answer : [Re] Inquiry for the item from alb****

    You are most welcome. Thank you,

Hello Kitty Girl Sandals
Hello Kitty Girl Sandals
Item Q&A
  • Question : Inquiry for the item from ela****May 28, 2018

    Do u have this in the retail shop?

    Answer : [Re] Inquiry for the item from ela****

    Hi,

    Yes, they are available at our outlets. Thank you.

    Question : [Re] Inquiry for the item from ela****

    Century square outlet still will be there after century square reopen?

    Answer : [Re] Inquiry for the item from ela****

    Hi,
    We currently do not have a confirmed outlet at Century Square. Please find our current outlets here:
    http://www.theflipflopshop.com.sg/our-shops

  • Question : Inquiry for the item from pam****May 20, 2018

    Hi

    Am still waiting for ur reply for an exchange for the shoes that I purchased

    Answer : [Re] Inquiry for the item from pam****

    Hi,
    May I know which size would you like to exchange to?

    Question : [Re] Inquiry for the item from pam****

    29

    Answer : [Re] Inquiry for the item from pam****

    OK. We recommend you to do an exchange at one of our outlets. The list of outlets are as follow:
    http://www.theflipflopshop.com.sg/our-shops
    Kindly confirm the outlet with us before heading down. We would like to make sure of the availability of stock before you go down. Thank you.

  • Question : Inquiry for the item from sen****May 10, 2018

    Hi,

    May i know if you have stock for model5748 pink for size 26?

    Answer : [Re] Inquiry for the item from sen****

    Correction. It's size 25. Thanks

    Question : [Re] Inquiry for the item from sen****

    Hi,

    Yes it is availabe.

Hello Kitty Ladies Comfort Slippers
Hello Kitty Ladies Comfort Slippers
Item Q&A
  • Question : Inquiry for the item from bui****May 17, 2018

    Hi I order on the 10may but i stil have not receive my slipper..

    Answer : [Re] Inquiry for the item from bui****

    Hi,
    Your order was sent out via SingPost on 12/05/2018. Kindly allow a few more days for Singpost to make the delivery. Thank you for your patience.

  • Question : Inquiry for the item from sup****May 09, 2018

    Do you have this for children?

    Answer : [Re] Inquiry for the item from sup****

    We have only limited stock for this model.

    Available sizes-
    Red: 30, 31, 32, 34, 35
    Grey: 30, 31
    (May 09, 2018 17:23)

  • Question : Model 72002Apr 18, 2018

    Hello

    Will u re- stock for model 72002 -Lavender size 37

    Answer : [Re] Model 72002

    Hi,
    We have check with the fadctory and they have phase out this model. You may want to consider other similar models. Thank you,

Men Comfort Slippers - Instinct 82886
Men Comfort Slippers - Instinct 82886
Item Q&A
  • Question : Inquiry for the item from dan****May 14, 2018

    Size 8 = how many cm?

    Answer : [Re] Inquiry for the item from dan****

    Hi,
    Size 8 should be equivalent to our size 42. Size 42 = 25 cm. For more information, please refer to our size chart. Thank you.

★Disney Shoes and Sandals★
★Disney Shoes and Sandals★
Item Q&A
Children Casual Shoes /Baby shoes /comfortable Shoes Justice League
Children Casual Shoes /Baby shoes /comfortable Shoes Justice League
Item Q&A
NEW DESIGNS ADDED! ★Children Casual Shoes★Baby shoes★Comfortable children footwear★
NEW DESIGNS ADDED! ★Children Casual Shoes★Baby shoes★Comfortable children footwear★
Item Q&A
  • Question : Inquiry related delivery from azi****Feb 15, 2018

    Hi I need item by Monday latest. Tomorrow if possible. How can I get the shoes asap?

    Answer : [Re] Inquiry related delivery from azi****

    Hi,

    Your order has been processed. Unfortunately there were no delivery during the CNY holidays. Please use this tracking no to track your order: SGP130152287
    Thank you.

    Question : [Re] Inquiry related delivery from azi****

    can i receive by today??

    Answer : [Re] Inquiry related delivery from azi****

    Hi,
    Per Qxpress Tracking, you should receive the package today. Thank you.

  • Question : Inquiry for the item from www****Dec 15, 2017

    Was double checking for my kids sizes but was few minutes late till the clock strike midnight and there's nomore $5.90 sale. Was actually looking forward to get few pairs. Too bad the sale ended already. Should have saw it earlier so i could straightaway order them. Hope you will have another sale coming right up. Because retail price is quite expensive.

    Answer : [Re] Inquiry for the item from www****

    Noted. We will definitely be running attractive promotion. Stay tuned!

    Question : [Re] Inquiry for the item from www****

    Thank you! Looking forward to it!

    Answer : [Re] Inquiry for the item from www****

    :)

  • Question : Inquiry related delivery from Swe****Dec 14, 2017

    Hi, kindly check order 238967202 and 238967203, ordered on 6 dec till to date not yet received.

    Thank you

    Answer : [Re] Inquiry related delivery from Swe****

    Hi,

    Please note that the items were sent out via Singpost. Kindly allow a few more days for the delivery. Thank you for your patience.

  • Question : Inquiry related delivery from jan****Dec 08, 2017

  • Question : Inquiry for the item from ser****Dec 07, 2017

    Dear Seller, can you tell me how to measure the size of the shoes? My boy wears size 24, what does that translate to?

    Answer : [Re] Inquiry for the item from ser****

    Hi,

    It would be different for deifferent models. We do provide a size chart for your reference with each model. Please refer to the size chart. Thank you.

+View all Notice, FAQ, Q&A >>
★81306 Instinct Unisex Rubber Flip Flops★ 100% Comfortable★ Trendy★
★81306 Instinct Unisex Rubber Flip Flops★ 100% Comfortable★ Trendy★
Item Q&A
  • Question : Inquiry for the item from Exc****Jan 28, 2018

    Hi! I'm currently wearing the same model but is have 9/10 below so what size should I buy?

    Answer : [Re] Inquiry for the item from Exc****

    Hi,

    Please note that you should choose size is 40/41. Thanks.

  • Question : Inquiry for the item from che****Dec 07, 2017

    Should the sizes I order are wrong, how can I exchange it?

    Answer : [Re] Inquiry for the item from che****

    Hi,
    We may exchange for you, subject to postage charges. Or you may exchange at our outlets. Thanks.



    ,
    (Dec 22, 2017 11:44)

  • Question : Sill not received my orderOct 15, 2017

    Hi Seller,

    My Cart no. : 113754606 was ordered on the Oct 06, 2017 have yet to reach me. Shipping date : Oct 09, 2017 but it's already more than a week since I ordered your product.

    Can you please check on your side what happen to the delivery and when can I received my item?

    Thanks.

    Answer : [Re] Sill not received my order

    Hi, We confirm that your order was sent out via SingPost mail on 9 Oct 2017. As the item is not trackable, Please allow a few more days. Please also check your mailbox as the item may be left in your mailbox. Thank you for your patience.

    Question : [Re] Sill not received my order

    Dear Seller,

    Thanks for your reply.. I In that case I'll wait another few more days, but my guts feeling is that I don't think the items will reach my doorstep as I don't think Singpost will take more than a week to send local items.

    Answer : [Re] Sill not received my order

    Hi,
    We understand your concerns. Lets hope it is not lost in the mail. Do come back to us if you don't get it by the end of the week. Thank you for your patience.


    Hi,
    Have you received the item?
    (Oct 21, 2017 23:19)

    Question : [Re] Sill not received my order

    Hi,
    Yup. received the items already.

    Thanks

    Answer : [Re] Sill not received my order

    Thank you for your update.

  • Question : Inquiry for the item from mnp****Oct 26, 2017

  • Question : Inquiry related delivery from flo****Oct 12, 2017

    Hi i ordered 2 pairs but only received size 42/43 . I never receive size 36/37.

    Answer : [Re] Inquiry related delivery from flo****

    Allow us some time to verify your orders. Can you please check whether the label on the package indicated 1 pr or 2 prs? Thanks.

    Question : [Re] Inquiry related delivery from flo****

    Indicated as 1 only. But i only received 1 parcel. So i have another yet to receive

    Answer : [Re] Inquiry related delivery from flo****

    Hi. Likely the items were sent out separately. We can confirm that both items were sent out via Singpost and are unfortunately untraceable. Please allow a couple more days adn do also check your letterbox. Thank you for your patience.

    Question : [Re] Inquiry related delivery from flo****

    Hi i have waited until PH is over but still have not received. It should be sent to my house directly as it cannot fit into my mailbox like the one i received

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★Adventure Time Flip Flops series Special!★ Free pair of socks with giveaway!
★Adventure Time Flip Flops series Special!★ Free pair of socks with giveaway!
Item Q&A
  • Question : Inquiry for the item from jea****Oct 16, 2017

    My kid foot length is 24cm. No selection available?

    Answer : [Re] Inquiry for the item from jea****

    Hi,
    For this range, the biggest size is only unfortunately only 20cm. Thank you.

★Rubber Flipflops★ 100% Comfortable★ Trendy★Many colours and sizes available!★ Unisex
★Rubber Flipflops★ 100% Comfortable★ Trendy★Many colours and sizes available!★ Unisex
Item Q&A
  • Question : Size and ColorSep 24, 2017