Q&A board

Q & A Lists
Item Question & Answer
☆ UMF 15+ MANUKA HONEY 500G $79 ☆ Award Winning Sweet Nature Authentic UMF 15+ Manuka Honey 500g 1KG
☆ UMF 15+ MANUKA HONEY 500G $79 ☆ Award Winning Sweet Nature Authentic UMF 15+ Manuka Honey 500g 1KG
Item Q&A
  • Question : Inquiry for the item from gla****Jun 12, 2019

    Hi, is manuka honey umf 15+ suitable for 18months toddler? fall sicks easily like fever, cough, runny nose phelgm

    Answer : [Re] Inquiry for the item from gla****

    Hi,

    Yes manuka honey is suitable for children above 1 year of age.
    This can help boost the toddler's immunity system.

    Question : [Re] Inquiry for the item from gla****

    Hi, thank you for your reply and advise!! Already placed order. Appreciate you could help to expedite my order as my baby is coughing badly thank you in advance!!

    Answer : [Re] Inquiry for the item from gla****

    Hi,

    I can get Qxpress to pick up your order today.
    You will likely receive it tomorrow.
    Hope it helps your baby!
    Thank you for your support.

    Question : [Re] Inquiry for the item from gla****

    Many thanks 🙋‍♀️

    Answer : [Re] Inquiry for the item from gla****

    you're most welcome

    Question : [Re] Inquiry for the item from gla****

    Hi Seller, thank you very much for expediting my order! I have received it. 🙋‍♀️
    Can i just check, is it ok to give honey to my toddler now? as he has got phelgm? Will it cause the phelgm to be more stubborb ?
    Thanks

    Answer : [Re] Inquiry for the item from gla****

    Hi,

    Good to hear that you have received it.
    Dont worry, manuka honey does not aggravate the phelgm.
    In fact its antibacterial and anti-inflammatory effect should provide some relief towards the cough.

    Question : [Re] Inquiry for the item from gla****

    Well Noted with millon thanks! 🙇‍♀️

    Answer : [Re] Inquiry for the item from gla****

    most welcome

    Question : [Re] Inquiry for the item from gla****

    Hello Seller, i just want to say a very big THANK YOU TO YOU!!!🙋‍♀️ my baby has recovered from cough n phelgm has almost cleared within 2 days. Thank you so much for your kind advise ! 😊 he is playing happliy now!! Thanks a millon!

    Answer : [Re] Inquiry for the item from gla****

    Hello Seller, i just want to say a very big THANK YOU TO YOU!!!🙋‍♀️ my baby has recovered from cough n phelgm has almost cleared within 2 days. Thank you so much for your kind advise ! 😊 he is playing happliy now!! Thanks a millon!

    Question : [Re] Inquiry for the item from gla****

    Hi there,

    I am so glad that our product has helped your baby! That is really good to hear, wish you and your baby continue to have good health and thank you for your support!

  • Question : Inquiry for the item from gla****Jun 12, 2019

    Honey Need to keep in fridge? My kitchen area is quite hot.

    Answer : [Re] Inquiry for the item from gla****

    Hi,

    There is no need to keep honey refridgerated, as honey has antibacterial properties and will not spoil. Keeping it in fridge will give it a more rigid texture, if that is what you are looking for.

  • Question : Inquiry for the item from sal****Jun 11, 2017

    Is $93 for 2x500g UMF15?

    Answer : [Re] Inquiry for the item from sal****

    Hi there,

    Thanks for your interest.
    This listing is for single bottle only.

★Superior Grade Honey★ UMF 15+ 18+ 20+
★Superior Grade Honey★ UMF 15+ 18+ 20+
Item Q&A
  • Question : Inquiry related delivery from pra****Jun 14, 2019

  • Question : Inquiry for the item from ndu****Apr 13, 2019

    what is the manufactured year for Umf15 batch? and wheb expire?

    Answer : [Re] Inquiry for the item from ndu****

    for 500g

    Question : [Re] Inquiry for the item from ndu****

    Hi there,

    Thank you for your interest.

    For the 15+ 500g, current batch was bottled in 2018 with expiry date at july 2023.

    Hope this helps.

  • Question : Inquiry for the item from ndu****Apr 12, 2019

    whats the batch year for 1kg umf15 in stock?

    Answer : [Re] Inquiry for the item from ndu****

    Hi there,

    Our current batch expiry for the umf15+ 1kg is 10/10/2023

    Hope this helps.

  • Question : Inquiry for the item from csk****Nov 10, 2018

    Why is price for 1kg umg15 more than 2 500gm?

    Answer : [Re] Inquiry for the item from csk****

    Hi there,

    Thank you for your interest.

    That is because there is a promotion price for 500g now.

    Hope this helps.

  • Question : Inquiry for the item from and****Mar 24, 2018

    Hi may I know the expiry date for UMF 10 (1kg) and UMF 15 (500g) ?

    Answer : [Re] Inquiry for the item from and****

    HI there,

    For our current batch of these honey,

    Expiry date for umf 10 1kg is 31/07/2021

    Expiry for umf 15 500g is 14/02/2021

    Hope this helps.

+View all Notice, FAQ, Q&A >>
[Organic White Quinoa 2KG] USDA Organic Certified Red/Tricolour Quinoa Available!
[Organic White Quinoa 2KG] USDA Organic Certified Red/Tricolour Quinoa Available!
Item Q&A
  • Question : Inquiry for the item from Mei****Jun 13, 2019

    Will there be any promo coming up?

    Answer : [Re] Inquiry for the item from Mei****

    Hi there,

    This listing is already on promo, I can assure you this is a very good deal for top quality organic quinoa.

    Hope this helps.

  • Question : Inquiry related delivery from hal****Jun 11, 2019

  • Question : Inquiry for the item from mrs****Jun 05, 2019

  • Question : Inquiry related delivery from lia****Jun 06, 2019

    Hi! I just purchased and just want to check when can i expect the Quinoa?

    Thanks :)

    Answer : [Re] Inquiry related delivery from lia****

    Hi there,

    Thank you for your support.
    Your order will be picked up tomorrow.
    Its possible you will receive it during the weekend if not monday latest.

    Hope this helps.

  • Question : Inquiry related delivery from sam****May 18, 2019

+View all Notice, FAQ, Q&A >>
★ NEW! Organic SuperFood Powders ★ Moringa♦Cacao♦Maca♦Cinnamon♦Lucuma♦Turmeric♦Ginger
★ NEW! Organic SuperFood Powders ★ Moringa♦Cacao♦Maca♦Cinnamon♦Lucuma♦Turmeric♦Ginger
Item Q&A
  • Question : Inquiry for the item from yen****Jun 07, 2019

    Hi,
    Where is the turmeric powder from?

    Hear from you soon.


    Thanks

    Answer : [Re] Inquiry for the item from yen****

    Hi there,

    Our turmeric is from sri lanka.
    Hope this helps

  • Question : Inquiry for the item from yan****May 16, 2019

    Hi, Can check is the cinnamon powder from where? Is it really ceylon cinnamon?

    thanks!

    Answer : [Re] Inquiry for the item from yan****

    Hi,

    Thank you for interest.

    Yes it is ceylon cinnamon from sri lanka.

    Hope this helps.

  • Question : Inquiry for the item from yin****May 02, 2019

  • Question : Inquiry for the item from gha****Apr 20, 2019

    Hi
    Moringa leaf powder was it vegan

    Answer : [Re] Inquiry for the item from gha****

    Hi,

    Yes, our moringa leaf powder is 100% vegan.

    Hope this helps

  • Question : Inquiry for the item from bea****Apr 11, 2019

    Hi the product origin/manufacturer is Singapore?

    Answer : [Re] Inquiry for the item from bea****

    Hi,

    Thank you for your interest.

    they are packaged in Singapore but these organic crops are not grown locally.

    Question : [Re] Inquiry for the item from bea****

    Where does the origin located?

    Answer : [Re] Inquiry for the item from bea****

    Hi,

    Which one are you referring to?

    Question : [Re] Inquiry for the item from bea****

    Moringa

    Answer : [Re] Inquiry for the item from bea****

    All our moringa products originate from Sri lanka, including the moringa powder in this listing.

    Hope this helps.

+View all Notice, FAQ, Q&A >>
[FRESH STOCKS] ★GUARANTEED HIGHEST QUALITY IN QOO10★ USDA Certified Organic Chia Seeds
[FRESH STOCKS] ★GUARANTEED HIGHEST QUALITY IN QOO10★ USDA Certified Organic Chia Seeds
Item Q&A
  • Question : Inquiry for the item from bib****May 30, 2019

    Hi

    May I know if new stocks are coming in soon?

    Thanks.

    Answer : [Re] Inquiry for the item from bib****

    Hi there,

    Thank you for your interest.

    Yes the new batch of chia seeds will be arriving these few days and will be ready for order again soon.
    Do check back shortly.

    Question : [Re] Inquiry for the item from bib****

    That's great.. Thanks..

    Answer : [Re] Inquiry for the item from bib****

    most welcome

  • Question : Inquiry for the item from ko_****May 23, 2019

    Hi Seller,

    Good Day!

    When you will sell this?

    As I can see now it is not available!

    Thanks!

    Regards,
    Kang Ning

    Answer : [Re] Inquiry for the item from ko_****

    Hi,

    Thank you for your interest.

    My apologies, we are out of stock for superchia at the moment.

    Stocks will most likely come at month end or early june.

    So sorry for any inconvenience.

    Question : [Re] Inquiry for the item from ko_****

    Thanks seller!!!
    I will wait for it!!!

    Answer : [Re] Inquiry for the item from ko_****

    Thank you for supporting!

  • Question : Inquiry for the item from 244****May 15, 2019

    Hi, is there anymore stocks for triple or twin packs? Thanks

    Answer : [Re] Inquiry for the item from 244****

    Hi,

    Thank you for your interest.
    I have replenished quantity for them in the system.
    There are ready stock available for them.

    Hope this helps.

    Question : [Re] Inquiry for the item from 244****

    Thanks, had placed my orders.

  • Question : Inquiry for the item from kin****May 15, 2019

    May I know the expiry date of your current batch of chia seeds?

    Answer : [Re] Inquiry for the item from kin****

    Hi there,

    Our current batch of superchia expiry is 15/03/2021

    Hope this helps

  • Question : Inquiry for the item from too****May 13, 2019

    Hello!
    May i please enquire when is the expiry date?
    Thank you.

    Answer : [Re] Inquiry for the item from too****

    Hello,

    Thank you for your interest.

    current batch expiry is 15 march 2021

    Hope this helps.

    Question : [Re] Inquiry for the item from too****

    Thank u! Will place my order soon :)

    Answer : [Re] Inquiry for the item from too****

    thank you for your support then.

+View all Notice, FAQ, Q&A >>
★CHIA SEED OIL★ CERTIFIED ORGANIC ★ VITAMIN E / OMEGA 3/ ANTI-OXIDANTS
★CHIA SEED OIL★ CERTIFIED ORGANIC ★ VITAMIN E / OMEGA 3/ ANTI-OXIDANTS
Item Q&A
  • Question : Inquiry for the item from Mia****May 12, 2019

    Hi seller can I know what is the expiration date of the chia seeds oil

    Answer : [Re] Inquiry for the item from Mia****

    Hello,

    Thank you for your interest.

    Our current batch of chia oil expiry is in dec 2019.

    Hope this helped.

  • Question : Inquiry for the item from Mia****May 12, 2019

    Can I know what is the expiration date of chia seeds oil

    Answer : [Re] Inquiry for the item from Mia****

    Hello,

    Thank you for your interest.

    Our current batch of chia oil expiry is in dec 2019.

    Hope this helped.

  • Question : Inquiry for the item from rai****Jul 12, 2017

☆High Quality Manuka☆Award Winning Authentic Manuka Honey☆ UMF 5+ 10+ 15+ HONEY
☆High Quality Manuka☆Award Winning Authentic Manuka Honey☆ UMF 5+ 10+ 15+ HONEY
Item Q&A
  • Question : Inquiry related delivery from law****May 11, 2019

    Why there is a delivery charge of ~$1.9 when its indicated as free delivery.

    Answer : [Re] Inquiry related delivery from law****

    Hello,

    All Qprime shipping is free above $50, $1.99 for anything below. The qoo10 system wrongly indicated it as free shipping in this listing.
    My apologies for any inconvenience caused.

  • Question : Inquiry for the item from dai****Mar 07, 2019

    Hi is unf 5+ 1kg instock?

    Answer : [Re] Inquiry for the item from dai****

    Hello,

    So sorry, we are out of stock for UMF 5+ right now.

  • Question : Inquiry for the item from lim****Jan 29, 2018

    Is this 1 kg or 500g ?

    Answer : [Re] Inquiry for the item from lim****

    Hi there,

    There are options for both 500g and 1kg on this listing.

    Hope this helps

  • Question : Inquiry for the item from lim****Dec 14, 2017

  • Question : Inquiry related delivery from tri****Nov 26, 2017

    How it states free shipping, but $3.99 is charged when I put raw manuka in cart?

    Answer : [Re] Inquiry related delivery from tri****

    Hi,

    Free shipping is set at $60 and above.
    Which all items in the listing are except for raw manuka.
    Please note it is not seller's intention to conceal the "$60 and above" part , it is standard across most of my store, the qoo10 system just did not show it in this listing.
    My apologies for any miscommunication.

+View all Notice, FAQ, Q&A >>
Raw Honey 400g/900g Premium Honey from Bulgaria
Raw Honey 400g/900g Premium Honey from Bulgaria
Item Q&A
  • Question : Inquiry for the item from ext****May 08, 2019

    May I know The 1 for 1 promotion were come back again?

    Answer : [Re] Inquiry for the item from ext****

    Hi there,

    Thank you for your interest. We always run promotions for time to time so it is possible the 1 for 1 promo will be back, so do check back to see what good deals we are running.

  • Question : Inquiry for the item from goh****Apr 23, 2019

  • Question : Inquiry for the item from kel****Apr 21, 2019

    Hi, can you advise the best time & how to consume for better result?

    Answer : [Re] Inquiry for the item from kel****

    Hi, It is best to consume in the morning for optimal absorption and with any beverage of your choice, however dont take with water that is too hot as it will kill the beneficial enzymes and probiotics. Lukewarm temperature is fine.

    Hope this helps.

  • Question : Inquiry related delivery from kc_****Feb 16, 2019

    His. For self collect. Where is the place??

    Answer : [Re] Inquiry related delivery from kc_****

    Hi there,

    We are located at ubiplex 1 3023 ubi road 3 #06-07 opposite ubi mrt.
    Operating hours mondays to fri 9-6 sat 9-12

    Hope this helps.

  • Question : Inquiry related delivery from str****Feb 13, 2019

    Hi,
    like to order 4 bottles & need it urgently.
    Possible to receive it on Fri. or Sat?

    Thank you so much.

    Answer : [Re] Inquiry related delivery from str****

    Hi,

    My apologies.
    I cannot guarantee that you will receive it on fri or sat unless you collect from our office in ubi. Do let me know if you are interested to do self collection.

+View all Notice, FAQ, Q&A >>
★★100 YEAR BRAND★★ *Jarrah Honey TA30+ 500g* ★★No.1 Australia Bestseller!★★
★★100 YEAR BRAND★★ *Jarrah Honey TA30+ 500g* ★★No.1 Australia Bestseller!★★
Item Q&A
  • Question : Inquiry for the item from aw1****Apr 24, 2019

    Hi, when will you restock TA 20+?

    Answer : [Re] Inquiry for the item from aw1****

    Hi there,

    Thank you for your interest, the TA20+ and 30+ are back in stock and ready for order again.

    Hope this helped!

    Question : [Re] Inquiry for the item from aw1****

    Hi, I received my order but this time there’s no spoon.

    Answer : [Re] Inquiry for the item from aw1****

    Hello,

    Spoons are not stated in the listing but we give them out whenever we have stocks for them. We currently out of stocks for spoons, sorry for any inconvenience caused.

  • Question : Inquiry for the item from che****Apr 01, 2019

  • Question : Inquiry for the item from nin****Apr 04, 2019

    Dear seller,
    I have ordewr :2 sets [ 1 FOR 1 PROMO!] Raw Honey 400g/900g Premium Honey from Bulgaria
    But I only received 2 big bottle 900G.
    Please let me know where is wrong?


    Order no. : 293230656
    Cart no. : 126092956
    Recipient : Han Jing

    Thanks & Regards

    Han Jing

    Answer : [Re] Inquiry for the item from nin****

    Hello,

    From according to the order information, you ordered one set.
    One set is 1+1 = 2 bottles.
    Hope this clarifies.

  • Question : Inquiry for the item from wwl****Mar 09, 2019

    Where is the Jarrah honey from?

    Answer : [Re] Inquiry for the item from wwl****

    hi,

    its from western australia

  • Question : Inquiry related delivery from sno****Feb 25, 2019

+View all Notice, FAQ, Q&A >>
[1-FOR-1 PROMO] Raw Forest Honey 400g/900g Premium Honey from Bulgaria
[1-FOR-1 PROMO] Raw Forest Honey 400g/900g Premium Honey from Bulgaria
Item Q&A
  • Question : Inquiry for the item from xin****Apr 26, 2019

    Dear seller

    Please advise what means for 1 for 1 promo?

    Please revert asap
    Thanks

    Answer : [Re] Inquiry for the item from xin****

    Hi,

    Sorry the title is a typo as the one for one promo is over already.

    My apologies for any miscommunication.

  • Question : 1 for 1Nov 09, 2018

    Hi, so meaning $25 for 2 bottles of 400g now?

    Answer : [Re] 1 for 1

    Hi there,

    Thank you for your interest.

    That is correct.

    900g is also 1 for 1 at $50

    Hope this helps

[SUPER SALE!] Royal Jelly 10HDA 30MG [Highest Concentration on Qoo10] 120 Veggie Caps
[SUPER SALE!] Royal Jelly 10HDA 30MG [Highest Concentration on Qoo10] 120 Veggie Caps
Item Q&A
  • Question : Inquiry for the item from jes****Apr 18, 2019

    Hi seller, may I check when will item be restocked?

    Answer : [Re] Inquiry for the item from jes****

    Hi there,

    Thank you for your interest.
    Ctomi Royal Jelly is back in stock again and ready for order.

  • Question : Inquiry for the item from jes****Mar 30, 2019

    Hi seller, may I know if 2 capsules should be taken before 2 separate meals or consume together for maximum effectiveness?

    Answer : [Re] Inquiry for the item from jes****

    Nano Japan royal jelly also claims to be the highest in 10HDA on qoo10, how does this compare?

    Question : [Re] Inquiry for the item from jes****

    Hi,

    Generally it is better to consume them over separate meal for them to be absorbed more thoroughly.

    According to them, Nano Japan has 18mg of 10HDA per capsule whereas ours has 30mg. They might say 36mg per serving but their per serving is 2 capsules. So I can safely say our royal jelly is way more concentrated. Also they have 70 per bottle only, while we have 120, so if you work out the math you will find better $ value in terms of 10HDA.

    Hope this helped and thank you for your support!

    Answer : [Re] Inquiry for the item from jes****

    Thank you for the clarification, I’ve just placed my 3rd order.

    Question : [Re] Inquiry for the item from jes****

    Appreciate your continue your continuous support!

  • Question : Inquiry for the item from dew****Feb 20, 2019

    Hi, can i know how many mg of royal jelly is there per capsule?

    Answer : [Re] Inquiry for the item from dew****

    Hi there,

    It contains 500mg freeze dried royal jelly concentrate, which is equivalent to 1500mg of royal jelly. However what should be really important when choosing royal jelly is the amount of active ingredient, 10HDA. Which is 30mg per capsule here.

  • Question : Inquiry for the item from jes****Jan 17, 2019

  • Question : Inquiry for the item from sar****Jun 08, 2018

    Hi Seller,
    1) What is the manufacture and expiry date of this royal
    jelly?
    As this is the only brand that is lyophilized royal jelly in veggie cap with high hda per capsule compared to nano japan and vital health, please consider giving out more promotions for this item as it is less well known compared to other brands.
    Thanks.

    Answer : [Re] Inquiry for the item from sar****

    Hello,

    Thank you for your interest.

    The current batch expiry date is 15/02/2021, we always have fresh stocks.

    Also thanks for your kind compliment, this is a new range of supplements our company just started selling so its fairly unknown for now, I will definitely take into consideration having more promotions for this.

    Hope this helps.

★VITA ORGANIC KIDS CHEWABLE DHA★  ESSENTIAL FOR IQ DEVELOPMENT ☆☆ ORANGE FLAVOURED BURSTLETS
★VITA ORGANIC KIDS CHEWABLE DHA★ ESSENTIAL FOR IQ DEVELOPMENT ☆☆ ORANGE FLAVOURED BURSTLETS
Item Q&A
  • Question : Inquiry for the item from sul****Mar 04, 2019

    Seller can girl above 12 yrs take this vitamin?

    Answer : [Re] Inquiry for the item from sul****

    Hi there,

    Yes, it is suitable for children and youth still going through puberty who are still undergoing rapid development of the brain.
    Hope this helps.

[11/11 1-FOR-1 PROMO] Raw Herbal Honey 400g/900g Premium Honey from Bulgaria
[11/11 1-FOR-1 PROMO] Raw Herbal Honey 400g/900g Premium Honey from Bulgaria
Item Q&A
  • Question : Inquiry for the item from hcl****Feb 23, 2019

    May I know if this is in glass or plastic bottle? Thanks!

    Answer : [Re] Inquiry for the item from hcl****

    Hi there,

    They are all in glass bottles.

    Thank you for your interest.

  • Question : Inquiry for the item from mun****Jan 23, 2019

    Hi, do you mean that for the price of $29.90 I'll get 2 bottles of Honey? Thanks

    Answer : [Re] Inquiry for the item from mun****

    Hi,

    Yes that is correct.

    I see that you have ordered from us already.

    thank you for your support and happy cny!

    do let me know if I can be of further assistance.

★ QOO10 SPECIAL ★Unrefined Virgin Organic Coconut Oil 500ML USDA Certified★
★ QOO10 SPECIAL ★Unrefined Virgin Organic Coconut Oil 500ML USDA Certified★
Item Q&A
  • Question : Inquiry for the item from CHU****Feb 12, 2019

    hi, can I apply this oil on my dog fur or add on to her kibbles?

    Answer : [Re] Inquiry for the item from CHU****

    Hi there,
    As this is the highest grade coconut oil, it is suitable for apply on dog fur and food as well. Many of our customers use it for their pets too. However for exact usage method and quantity I would suggest consulting a veterinarian first.

    Hope this helps

  • Question : Inquiry for the item from jac****Feb 12, 2019

    Hi, any idea when you may be running promotion for your coconut oil?

    Answer : [Re] Inquiry for the item from jac****

    Hi there,

    My apologies, no plans to run promo for coconut oil at the moment.

  • Question : Inquiry for the item from dar****Feb 10, 2019

    I bought superfarm coconut oil several months ago, I was surprised that though the expiry date is Feb 2020,the unopened coconut oil shows it is moldy in the bottom of bottle, in the few bottles I have left. Plse advise. Thanks.

    Answer : [Re] Inquiry for the item from dar****

    Also see this picture.

    Question : [Re] Inquiry for the item from dar****

    Hello,

    Not to worry, that is not mold but coconut oil in its solid form. You can check pictures of coconut oil in solid form from the internet. Pure Coconut oil such as ours has a melting point of 24 degrees celsius. It is around sg aircon room temperature or cold weather temperature. Below which it slowly turn into a whitish buttery state as seen in this picture. This process is reversible, just place it somewhere with higher temperature.

    Hope this helps.

  • Question : Inquiry for the item from pla****Sep 01, 2018

    There are reports of coconut oil adulteration in Sri Lanka. How can we tell if this product is not affected?

    Answer : [Re] Inquiry for the item from pla****

    Hi,
    We have absolutely confidence in our products and their authenticity.
    If the USDA certification is not enough proof of its quality, feel free to send it for a professional lab test, that is the only way you can tell for sure.
    If it is adulterated we will pay for the costs and the refund.

  • Question : How to consume?Aug 20, 2018

    Hi, if i were to mix it with tea or coffee, what is the direction? Like how many tea spoons should I put? Thanks!

    Answer : [Re] How to consume?

    Hi,

    Thank you for your interest.
    Generally, one teaspoon a day is recommended.

+View all Notice, FAQ, Q&A >>
✪SPECIAL DEAL✪ CREAM CLOVER HONEY ✪ Premium New Zealand Honey Sweet Nature
✪SPECIAL DEAL✪ CREAM CLOVER HONEY ✪ Premium New Zealand Honey Sweet Nature
Item Q&A
  • Question : Inquiry for the item from Riv****Feb 08, 2019

    Wheb do you stock your cream clover?

    Answer : [Re] Inquiry for the item from Riv****

    Hi,

    So sorry as this honey is seasonal thus supplier is unable to confirm lead time for new stocks for now. There is no incoming shipment at the moment.

  • Question : Inquiry for the item from jan****Sep 14, 2018

    Hi I made a payment via PayLah a minute ago via PayLah for $38.99 and received an acknowledgement from bank that it's successful payment made to qoo but funny I didn't see the order in history did u receive my order

    Answer : [Re] Inquiry for the item from jan****

    Please ignore I received refund from q10 and resubmitted my
    Order

    Question : [Re] Inquiry for the item from jan****

    hmm, noted on that.
    I have received your cancellation and your new order as well.
    Thank you for your continuous support!

  • Question : Inquiry for the item from jim****Jun 21, 2018

    Hi Seller,

    Just curious about the package of 500g x 2 is more cheaper then 1kg packing? Especially the cream clover... any idea 💡??? Or system error...

    Answer : [Re] Inquiry for the item from jim****

    Hi there,

    Thank you for your interest!

    Its is actually quite intentional as there is currently a promotion going on for the creamed clover 500g.

  • Question : Inquiry for the item from a.a****Dec 19, 2017

    Hi Seller

    What is the size of each bottle?

    Answer : [Re] Inquiry for the item from a.a****

    Hi there,
    Thank you for your interest!
    There are 500g and 1kg options available for order within this listing.
    Hope this helps.

  • Question : Inquiry for the item from gua****Oct 29, 2017

    1 kg cream clover left 2 qty. Can increase quantity ? If there is no current stock, when is the new stock arriving ?

    Answer : [Re] Inquiry for the item from gua****

    Hi there,

    Thank you for your interest.
    I have increased quantity for it in the system and we have plenty of stocks in the system.

+View all Notice, FAQ, Q&A >>
☆TWIN PACK SPECIAL ☆ Manuka Blend 500g ☆ Award Winning Sweet Nature Manuka Honey
☆TWIN PACK SPECIAL ☆ Manuka Blend 500g ☆ Award Winning Sweet Nature Manuka Honey
Item Q&A
  • Question : Inquiry for the item from Wsf****Feb 06, 2019

    Hi, I’d like to know when you’d have new stock of raw manuka honey 1kg. Would appreciate your quick reply. Thank you.

    Answer : [Re] Inquiry for the item from Wsf****

    Hello,


    My apologies, raw manuka is not in stock at the moment. Lead time is not known as supplier cannot confirm stock availability for raw manuka for now.

    So sorry about this,

  • Question : Inquiry for the item from elv****Nov 26, 2018

    Hi seller,

    When is the expiry date?

    Answer : [Re] Inquiry for the item from elv****

    Hi there,

    Thank you for your interest.

    Current batch expiry for manuka blend is April 2022

  • Question : Inquiry for the item from hea****Nov 24, 2018

    Would like to check the difference between manuka blend and manuka with 5+ umf?

    Answer : [Re] Inquiry for the item from hea****

    hi there manuka blend is rated below umf 5+ in antibacterial strength but otherwise similar.

    Question : [Re] Inquiry for the item from hea****

    What u mean otherwise similar?

    Answer : [Re] Inquiry for the item from hea****

    Hi,
    I mean other properties besides antibacterial strength are similar, taste, health benefits etc

  • Question : Inquiry related delivery from pei****Nov 09, 2018

    Hi I would like to order the twin pack $37 which entitle me the free delivery but when I add in one more item on $9.90 raw honey, it showed I need to pay for shipping. Please help

    Answer : [Re] Inquiry related delivery from pei****

    Hi there,

    My apologies for that, there was glitch with shipping settings.

    I have made some adjustments and tested it, it should be ok now.

    Please do let me know if this issue persists.

    Thank you so much for your support.

  • Question : Shipping fee $3.99Aug 31, 2018

    Hi,

    I am getting the manuka blend twin pack plus one bottle of 500g UMF10+, both SN. The total amount exceeds $100, why do I need to pay the shipping fee of $3.99?

    Answer : [Re] Shipping fee $3.99

    Hi,

    My apologies for this, I only noticed this shipping issue when you brought it to my attention.
    The reason for this is that one of the listing uses free Qprime and the other uses Qxpress, so they are considered different shipping methods and charged independently. Rest Assured this was not our intention and I have changed both the listings to Qprime shipping, if you remove the items from cart and add them back again the shipping should be free now.
    Hope this has helped.

    Question : [Re] Shipping fee $3.99

    Hi,

    Thank you very much for your prompt response. I will proceed with my order. Cheers.

    Answer : [Re] Shipping fee $3.99

    Hi,

    Your order has been well received and will be sent out today.
    Thank you so much for your continuous support!

+View all Notice, FAQ, Q&A >>
★CNY $9.90 SPECIAL ★Free Shipping! ★ Sweet Nature/ SuperFarm 9 Types Honey 500G PROMO!
★CNY $9.90 SPECIAL ★Free Shipping! ★ Sweet Nature/ SuperFarm 9 Types Honey 500G PROMO!
Item Q&A
  • Question : Inquiry for the item from chi****Feb 02, 2019

    Hi,

    When will the creamed clover honey stock be available?

    Answer : [Re] Inquiry for the item from chi****

    Hi,

    So sorry as this honey is seasonal thus supplier is unable to confirm lead time for new stocks for now. There is no incoming shipment at the moment.

  • Question : Inquiry for the item from 99i****Nov 19, 2018

    However the raw honey I bgt do not pass the pure honey test. For one they do not crystallized n second when I drop a tiny drop on to my finger it doesn't stay put but drip down😒

    Answer : [Re] Inquiry for the item from 99i****

    Hi there,

    Understand you have concerns about authenticity of our honey.

    Feel free to contact any beekeeper and they will tell you those pure honey tests you find online are not only inaccurate, but completely untrue. Mainly because there are hundreds of different kinds of honey with varying properties.

    There is only one accurate method to determine purity, and that is to send it to a specialised lab for analysis and if you would send any of our honey for one they always be tested pure.

    We are an established importer and distributor of honey for many years and our suppliers are well-accredited, especially of the superfarm honey you ordered, who is a third generation beekeeper from western australia with a century long history. Therefore we stand by the purity and quality of our honey and unequivocally guarantee you of it.

  • Question : Inquiry for the item from 99i****Oct 30, 2018

    Are the honey processed with added sugar stuff, etc..?

    Answer : [Re] Inquiry for the item from 99i****

    Hi there,

    Absolutely not, all of our honey are raw and unadulterated.

    We have a long history of importing honey from beekeepers we have well-established relationships with and supplying to all major retailers in singapore.

    Hope this helps.

  • Question : Inquiry for the item from jxj****Aug 30, 2018

    Hi,
    May i know whether superfarm raw honey is raw honey or creamed honey? Thks.

    Answer : [Re] Inquiry for the item from jxj****

    Hello there,

    Thank you for your interest.
    The Superfarm honey is raw, not creamed.

  • Question : Inquiry for the item from my1****Aug 29, 2018

    Dear seller
    It's indicated "Buy 2 Free Shipping". I've added 2 jars of honey into my cart, but it still shows $3.99 shipping fee. Must purchase be more than $60 to enjoy free shipping?

    Answer : [Re] Inquiry for the item from my1****

    Hi there,
    My apologies
    It must have been a glitch in the system, I will correct this setting.
    Thank you for your interest.

+View all Notice, FAQ, Q&A >>
☆ UMF 10+ MANUKA HONEY PROMO 1KG $98☆ Award Winning Sweet Nature Authentic UMF 10+ Manuka Honey 500g
☆ UMF 10+ MANUKA HONEY PROMO 1KG $98☆ Award Winning Sweet Nature Authentic UMF 10+ Manuka Honey 500g
Item Q&A
  • Question : Inquiry related delivery from 237****Dec 24, 2018

    Hi,

    I would like to order the UMF10+ manuka honey plus manuka blend twin pack, total value ~$137. Why do I have to pay for shipping fee $3.99?

    Also, may I know the difference between manuka blend and Blue borage, which one is more beneficial?

    Thanks.

    Answer : [Re] Inquiry related delivery from 237****

    Hello,

    Its because the manuka blend twin pack is in a different shipping group, due to qoo10's system setting there is nothing I can about it. I can refund u the shipping cost after delivery has been confirmed though.
    Manuka blend is more beneficial than blue borage due to high antibacterial effects.
    Hope this helps.

    Question : [Re] Inquiry related delivery from 237****

    Hi,

    Thanks! I have ordered the UMF10+. Can you add the manuka blend twin pack to the delivery pls? Pls let me know how we can settle the payment. Thanks.

    Answer : [Re] Inquiry related delivery from 237****

    Hello,

    You would have to place an order for the manuka blend twin pack, I can refund you for the shipping amount once you have received it.

  • Question : Inquiry for the item from Goh****Oct 23, 2018

    When is the expiry date for this item?

    Answer : [Re] Inquiry for the item from Goh****

    Hi there,

    Thank you for your interest.

    Current batch expiry for Sweet Nature UMF 10+ are 500g : April 2022, 1KG : July 2021

    Hope this helps

  • Question : Inquiry for the item from Goh****Oct 23, 2018

  • Question : Inquiry for the item from tkt****Jun 12, 2018

    Hi,

    When will manuka honey umf 5+ be available for sale?

    Thanks

    Answer : [Re] Inquiry for the item from tkt****

    Hi there,

    Thank you for your interest, we would be having Sweet Nature UMF 5+ in stock as soon as next week.

    Hope it helps.

    Question : [Re] Inquiry for the item from tkt****

    Thanks!

    Answer : [Re] Inquiry for the item from tkt****

    most welcome

  • Question : expiry dateJan 14, 2018

+View all Notice, FAQ, Q&A >>
[ 1+ 1! ] Organic Instant Quinoa Bowl 120G Serves 2-3 Pax 4 Delicious Flavors!
[ 1+ 1! ] Organic Instant Quinoa Bowl 120G Serves 2-3 Pax 4 Delicious Flavors!
Item Q&A
  • Question : Inquiry from ade****Nov 24, 2018

    Greetings
    Can I place the remaining portion in the fridge for next day usage?
    Thank you

    Answer : [Re] Inquiry from ade****

    Greetings
    Can I put the remaining cooked portion in the fridge for next day usage?
    Thank you

    Question : [Re] Inquiry from ade****

    hi there, for cooked portion, you can let it cool down and keep in fridge for next day consumption the same way as keeping overnight rice.
    hope this helped

    Answer : [Re] Inquiry from ade****

    Thank you!!!

    Question : [Re] Inquiry from ade****

    most welcome

  • Question : Inquiry from ade****Nov 18, 2018

    Greetings!
    Are the items suitable for vegetarian?
    Herbs and Vegetables & Tomato Briyani

    Thank you

    Answer : [Re] Inquiry from ade****

    Hi there,

    Thank you for your interest.
    Yes they are suitable for vegetarian.

    Question : [Re] Inquiry from ade****

    Thank you!!!

    Answer : [Re] Inquiry from ade****

    most welcome

  • Question : Inquiry for the item from lyn****Oct 29, 2018

    Hi, can make into quinoa porridge?

    Answer : [Re] Inquiry for the item from lyn****

    Hi,

    Yes, definitely. You can quinoa porridge with this by adding more water.

    Thank you for your interest!

  • Question : Inquiry for the item from Lin****Sep 26, 2018

    Hi seller I didn't received my complete order. I've ordered 2 set of 1+1 Organic Quinoa Bowl. But I only received 1 Set ( Herbs & Vegetable/ Tomato Biryani). I didn't received my Tom Yum and Mediterranean Flavor. Pls reply.

    Answer : [Re] Inquiry for the item from Lin****

    Hi,

    My apologies, it seems that my colleague had made a mistake with your order and missed out on some items.
    I will process and send out the missing items to the mail today.
    So sorry once again.

  • Question : Inquiry for the item from pea****Jul 16, 2018

    Hi seller I do not wan to purchase the super food . Is there option only for Quinon ?

    Answer : [Re] Inquiry for the item from pea****

    Hi,

    Yes there is a listing for quinoa bowl within the store as well.

+View all Notice, FAQ, Q&A >>
★MGO 30+ 50+ 500g★ 500G/1KG High Quality Manuka
★MGO 30+ 50+ 500g★ 500G/1KG High Quality Manuka
Item Q&A
  • Question : Inquiry for the item from sq.****Oct 19, 2018

    Hi! Will you still sell the superfarm raw honey in future?

    Answer : [Re] Inquiry for the item from sq.****

    Hi,

    Yes the quantity has been restocked for superfarm raw honey.
    thank you for your support.

  • Question : expiry dateDec 23, 2017

    hi seller
    may i know the expiry date for 1kg pack manuka honey?

    thanks

    Answer : [Re] expiry date

    Hi there,
    The current batch for them is 2021 september.
    Merry Xmas.

★SEPT SPECIAL! ★USDA Organic Certified High Quality Red Quinoa 500G
★SEPT SPECIAL! ★USDA Organic Certified High Quality Red Quinoa 500G
Item Q&A
  • Question : Inquiry for the item from jul****Oct 01, 2018

    It the quinoa prewash already, or I still have to soak it for an hour or more before cooking

    Answer : [Re] Inquiry for the item from jul****

    Hi,

    The quinoa is saponin-free already, no need to soak.

  • Question : Inquiry for the item from wen****Sep 19, 2018

    Hi Seller,
    Please advise when is the expiry date for current batch of red quinoa. Thanks.

    Answer : [Re] Inquiry for the item from wen****

    Hi there,

    Thank you for your interest.
    Current batch expiry for the red quinoa is june 2020.
    Hope this helps.

  • Question : Inquiry for the item from joy****Nov 12, 2017

    May i know the expiry date?

    Answer : [Re] Inquiry for the item from joy****

    Hi there,

    Thank you for your support!

    Our current batch for quinoa only expires in sept 2019.

    Rest Assured they are most fresh.

    Hope this helps.

  • Question : Inquiry for the item from tat****Oct 05, 2017

Lycopene with Zinc 120 Capsules
Lycopene with Zinc 120 Capsules
Item Q&A
  • Question : Inquiry for the item from meg****Sep 12, 2018

    Pls state the potency and the expiry date of this lycopene, asap. Thanx

    Answer : [Re] Inquiry for the item from meg****

    Hi there,
    Current batch expiry for this supplement is 27/3/2020.
    Each capsule contains 18mg lycopene oil, 6mg zinc oxide and 436mg olive oil.
    Hope this helps.

CREAMED HONEY FOR KIDS 500G ORIGINAL NZ RAW HONEY
CREAMED HONEY FOR KIDS 500G ORIGINAL NZ RAW HONEY
Item Q&A
  • Question : expiry dateAug 23, 2018

    Hi Seller, when is item expiry date?

    Answer : [Re] expiry date

    Hello,

    Thank you for your interest!
    Expiry for the current batch kids honey is 2021 january.
    Hope this helps.

  • Question : Inquiry for the item from jia****Jul 18, 2018

Natures Nutrition Bee Pollen - 250g
Natures Nutrition Bee Pollen - 250g
Item Q&A
  • Question : bee pollenJun 04, 2018

    do u still selling e bee pollen that u used to hv?

    Answer : [Re] bee pollen

    Hi,

    Actually, we have new stock of bee pollen from europe.

    I haven't listed it on qoo10 yet, if you're interested I can make a simple listing for you to place an order.

    I have reinstated the listing for the bee pollen, item code : 447047318.

    Feel free to take a look and place an order for it there if you wish.

    Hope this helped.
    (Jun 04, 2018 18:09)