Q&A board

Q & A Lists
Item Question & Answer
Uma hana Medium Backpack | Waterproof Bag | Travel Bag | UMA186
Uma hana Medium Backpack | Waterproof Bag | Travel Bag | UMA186
Item Q&A
  • Question : Inquiry for the item from lin****Oct 11, 2019

    Hi

    May I know if you will bring in the corgi design? Thanks

    Answer : [Re] Inquiry for the item from lin****

    Hello, sorry no restocks for this bag at them moment.

Uma hana Woven Pleated Handbag | Waterproof Bag | Totebag | UMA068
Uma hana Woven Pleated Handbag | Waterproof Bag | Totebag | UMA068
Item Q&A
  • Question : Inquiry for the item from Mun****Oct 02, 2019

    Can you bring in checkered print?

    Answer : [Re] Inquiry for the item from Mun****

    Hello 👋 we can update you again if there is stocks for this. Currently you can see the other checkered model here
    https://umahana.com.sg/collections/checkered

    Question : [Re] Inquiry for the item from Mun****

    hi, any new stock coming in?

    Answer : [Re] Inquiry for the item from Mun****

    Hello new shipment coming in nov :)

**NEW PRINTS** Uma hana Waterproof MuFe Crossbody bag | UMA180 | Light weight
**NEW PRINTS** Uma hana Waterproof MuFe Crossbody bag | UMA180 | Light weight
Item Q&A
  • Question : Inquiry for the item from qin****Sep 28, 2019

  • Question : Inquiry for the item from tja****May 16, 2019

    Hi Seller, may I know when this checkered bag available ?

    Answer : [Re] Inquiry for the item from tja****

    Hi we have this checkered print. This print is not listed in q10. Can I have ur mobile no?

    Question : [Re] Inquiry for the item from tja****

    Hi Seller, may I know what is the selling price ?

    Answer : [Re] Inquiry for the item from tja****

    the checkered print is $45

  • Question : Inquiry for the item from chi****Mar 05, 2019

*BEST SELLER* | Uma hana Lanyard ID card holder with window | 2 TYPES | Uma042 | UMA080
*BEST SELLER* | Uma hana Lanyard ID card holder with window | 2 TYPES | Uma042 | UMA080
Item Q&A
  • Question : Inquiry related cancel and refund from 245****Sep 25, 2019

    MISSING ITEM, DEAR SELLER YOU DID NOT SEND THIS PURSE THERE ARE ONLY 2 ITEMS IN THE PARCEL

    Answer : [Re] Inquiry related cancel and refund from 245****

    Hi did you received our msg?

    Question : [Re] Inquiry related cancel and refund from 245****

    noted will send u all u asked for at 12 midnite that's the time i will reach home

    Answer : [Re] Inquiry related cancel and refund from 245****

    so you failed to ship properly and waste my v precious time u feel v happy?

    Question : [Re] Inquiry related cancel and refund from 245****

    i must be damn stupid to buy from irresponsible seller like you!!!

    Answer : [Re] Inquiry related cancel and refund from 245****

    Hi can we check with you if this was your purchase

  • Question : Inquiry related cancel and refund from 245****Sep 25, 2019

    MISSING ITEM, DEAR SELLER YOU DID NOT SEND THIS PURSE THERE ARE ONLY 2 ITEMS IN THE PARCEL

    Answer : [Re] Inquiry related cancel and refund from 245****

    Hi Pls allow us check and get back to you by today.

  • Question : Inquiry related cancel and refund from 245****Sep 25, 2019

    MISSING ITEM, DEAR SELLER YOU DID NOT SEND THIS PURSE THERE ARE ONLY 2 ITEMS IN THE PARCEL

    Answer : [Re] Inquiry related cancel and refund from 245****

    And also can your screenshot us the items that you had received?

  • Question : Inquiry related cancel and refund from 245****Sep 25, 2019

    MISSING ITEM, DEAR SELLER YOU DID NOT SEND THIS PURSE THERE ARE ONLY 2 ITEMS IN THE PARCEL

    Answer : [Re] Inquiry related cancel and refund from 245****

    And also can you take a picture of the items that you received

  • Question : Inquiry related cancel and refund from 245****Sep 25, 2019

    MISSING ITEM, DEAR SELLER YOU DID NOT SEND THIS PURSE THERE ARE ONLY 2 ITEMS IN THE PARCEL

    Answer : [Re] Inquiry related cancel and refund from 245****

    Hi we had checked. you purchase 1 item from us on and 13 sept and we had sent you a what’s app prove on the 14 sept before we mail out your item.

+View all Notice, FAQ, Q&A >>
*NEW PRODUCT* | Uma hana Three Zippers Large Coin Pouch | Waterproof Purse| Multi Wallet | UMA181
*NEW PRODUCT* | Uma hana Three Zippers Large Coin Pouch | Waterproof Purse| Multi Wallet | UMA181
Item Q&A
  • Question : Inquiry for the item from Jan****Sep 18, 2019

Uma hana Waterproof HP Pouch with Wristlet | 5.5 inch HP | UMA109
Uma hana Waterproof HP Pouch with Wristlet | 5.5 inch HP | UMA109
Item Q&A
  • Question : Inquiry for the item from con****Sep 21, 2019

    Hi, it seems that I’m not able to apply the 10% shop coupon, please see pictures attached. Thanks.

    Answer : [Re] Inquiry for the item from con****

    Hi the shop coupon cannot be used due to the bundle discount. Shop coupon is only valid for regular price items.

  • Question : Inquiry for the item from bja****Aug 04, 2019

    Hi, can this fit galaxy S10 plus?

    Answer : [Re] Inquiry for the item from bja****

    https://m.qoo10.sg/gmkt.inc/Mobile/Goods/Goods.aspx?goodscode=548824259&banner_no=1305330

  • Question : Inquiry for the item from nad****Jun 08, 2019

    Can fit samsung note 9?

    Answer : [Re] Inquiry for the item from nad****

    Hi this can’t fit in note 9

  • Question : Inquiry for the item from chr****Nov 18, 2018

    Any restock for Star White?

    Answer : [Re] Inquiry for the item from chr****

    Hello 👋
    The office is close today, I check and get back to you by tmr

    Question : [Re] Inquiry for the item from chr****

    Hi, any updates on this?

    Answer : [Re] Inquiry for the item from chr****

    Hello the star white is out of stocks. We replied on the 19nov

Uma hana Waterproof Tote Bag (S) with Strap | UMA156
Uma hana Waterproof Tote Bag (S) with Strap | UMA156
Item Q&A
  • Question : Inquiry for the item from Jan****Sep 04, 2019

  • Question : Inquiry for the item from ade****Apr 16, 2019

    How big is the tote bag? Size dimension please

    Answer : [Re] Inquiry for the item from ade****

    Hi, the dimension is 28 × 13.5 × 18 (cm)
    you can refer to our listing for more information.

Uma hana Strolling Sling Bag | Uma hana Waterproof Hp Pouch | UMA168
Uma hana Strolling Sling Bag | Uma hana Waterproof Hp Pouch | UMA168
Item Q&A
  • Question : Inquiry for the item from lin****Aug 25, 2019

    Hi, what is the size of the transparent compartment for the hand phone?

    Answer : [Re] Inquiry for the item from lin****

    And will the stock for the red riding hood one come in again?

    Question : [Re] Inquiry for the item from lin****

    Hi morning, this bag can fit up to 6 inch mobile phone. Sorry no more restock for little red riding hood

Uma hana Boston Shoulder Bag | Wristlet Sling Bag | 小波頓包 | UMA172
Uma hana Boston Shoulder Bag | Wristlet Sling Bag | 小波頓包 | UMA172
Item Q&A
  • Question : Inquiry for the item from bja****Aug 19, 2019

    Hi, will you be restocking the sold out items?

    Answer : [Re] Inquiry for the item from bja****

    Hi morning, currently no restock for this model. We gave another similar sling bag. https://m.qoo10.sg/gmkt.inc/Mobile/Goods/Goods.aspx?goodscode=649136783

  • Question : Inquiry for the item from li_****Jun 13, 2019

*NEW PRINTS* | Uma hana Handphone Pouch w Strap | Water-proof | UMA151
*NEW PRINTS* | Uma hana Handphone Pouch w Strap | Water-proof | UMA151
Item Q&A
  • Question : Inquiry for the item from ela****Jul 09, 2019

    Hi can it fit Samsung Note 9?

    Answer : [Re] Inquiry for the item from ela****

    Hi the dimension of the pouch is 18.3 X 0.5 X 11.3 (cm)

    Question : [Re] Inquiry for the item from ela****

    Is it only can fit 5.8 inch smart phone?

    Answer : [Re] Inquiry for the item from ela****

    Hi the office is close. let me check for you and get back to you tmr.

    Question : [Re] Inquiry for the item from ela****

    Ok thanks

    Answer : [Re] Inquiry for the item from ela****

    Hi it can fit up to 6.8 inch Hp

    Question : [Re] Inquiry for the item from ela****

    Thanks

  • Question : Inquiry for the item from our****Jun 09, 2019

  • Question : Inquiry for the item from zup****Jun 10, 2018

**HOT SELLER** Uma hana Waterproof Small Bag | Can fit in umbrella and water bottle | UMA190
**HOT SELLER** Uma hana Waterproof Small Bag | Can fit in umbrella and water bottle | UMA190
Item Q&A
  • Question : Inquiry for the item from 211****Jul 09, 2019

    Hi, can i check if you have surfing corgi pink for this bag?

    Answer : [Re] Inquiry for the item from 211****

    Yes. I have pls contact me at 94560937

*NEW PRINTS* | Uma hana Tissue Pouch and Coin Purse Bag | Coin Wallet | UMA009
*NEW PRINTS* | Uma hana Tissue Pouch and Coin Purse Bag | Coin Wallet | UMA009
Item Q&A
  • Question : Inquiry for the item from Nie****Jul 06, 2019

  • Question : Inquiry for the item from hoj****Jun 18, 2019

    Dear Seller,
    may I know when will you restock for halo dog green,
    as I would like to buy this print,
    please let me know, thank u

    Answer : [Re] Inquiry for the item from hoj****

    Okay will update you if we have restock for the tissue pouch in this print.

  • Question : Inquiry for the item from lui****May 11, 2019

    Waterproof?

    Answer : [Re] Inquiry for the item from lui****

    Hi yes is waterproof fabric

  • Question : Inquiry for the item from yei****Mar 29, 2019

  • Question : Inquiry for the item from cut****Jan 12, 2019

    Hi Seller, do you have any stock for wind and Shiba beige?

    Answer : [Re] Inquiry for the item from cut****

    Hi, items available are all listed on the website. Thank you.

    Question : [Re] Inquiry for the item from cut****

    Will you restock them?

    Answer : [Re] Inquiry for the item from cut****

    Hi, restock will be around end Feb/ Mar. Thank you.

+View all Notice, FAQ, Q&A >>
*Super Sale! *Uma hana Crossbody Sling Bag | Waterproof Pouch | 大硬碟包 | UMA139
*Super Sale! *Uma hana Crossbody Sling Bag | Waterproof Pouch | 大硬碟包 | UMA139
Item Q&A
  • Question : Inquiry for the item from vir****Jul 04, 2019

    Hi, will you be restocking polar bear/penguin pink or the check designs?

    Answer : [Re] Inquiry for the item from vir****

    Hi good morning. No more restock for this model.

Uma hana Travel Tote Bag (XL) | Waterproof bag | UMA173
Uma hana Travel Tote Bag (XL) | Waterproof bag | UMA173
Item Q&A
  • Question : Inquiry for the item from lin****Jun 30, 2019

    Hi Seller,

    Do you have this in 'Corgi' or 'Shiba' dogs design please? Thanks!

    Answer : [Re] Inquiry for the item from lin****

    Hi it does not comes in corgi and shiba. We are running a $34 discount for the xl travel bag. Those are the last 3 design we have.

    Question : [Re] Inquiry for the item from lin****

    ok thank you

[Best Selling in TW|New Launch]Neck Rope ID Case| Card Wallet | Card Holder | Lanyard | 拉拉卡套| UMA179
[Best Selling in TW|New Launch]Neck Rope ID Case| Card Wallet | Card Holder | Lanyard | 拉拉卡套| UMA179
Item Q&A
  • Question : Inquiry for the item from kia****Jun 19, 2019

    Hi will u be having new stock for halo green dog or halo black dog ?

    Answer : [Re] Inquiry for the item from kia****

    Hi I will update you again if there is a restock for this print

Uma hana frame three use bag | Uma hana haversack | 三用包 | Waterproof backpack | UMA044
Uma hana frame three use bag | Uma hana haversack | 三用包 | Waterproof backpack | UMA044
Item Q&A
  • Question : Inquiry from hoj****Jun 18, 2019

    I would like to get a Paris dark blue (Uma Hana three use haversack),
    may I know when is when is the stock coming or
    can I order from you Paris dark blue (Uma Hana three use haversack) please

    Answer : [Re] Inquiry from hoj****

    And the 3 way bag 💼

  • Question : Inquiry for the item from ade****May 21, 2019

    I have bought the bag since Apr 2019. When used the bag first time found the outer zip spoil already unable to zip back. Also the back of the bag Colour faded. See photo. Why is it so?
    Is the bag authentic?

    Answer : [Re] Inquiry for the item from ade****

    Hi the bags are authentic from umahana Taiwan. We check through the products before sending to the customers. So far we had no feedbacks on the colours faded on the bags. However you can sent back the bags for our team to check. if the product is defective, we will proceed with the exchange for you.

    Question : [Re] Inquiry for the item from ade****

    How to send back the bag?

    Answer : [Re] Inquiry for the item from ade****

    You can sent it to our office. is located at aposh bizhub 1 Yishun industrial street 1 #07-05.

  • Question : Inquiry for the item from koh****Apr 23, 2019

*LIMITED PIECES* | Uma hana Medium Shoulder Bag | 中側背包 | UMA045
*LIMITED PIECES* | Uma hana Medium Shoulder Bag | 中側背包 | UMA045
Item Q&A
  • Question : Inquiry for the item from koh****Apr 24, 2019

    Hi, do you have Nordic geometry for this size?

    Answer : [Re] Inquiry for the item from koh****

    Hi we do not have Nordic geometry prints for this 2 bags.

  • Question : Inquiry for the item from miy****Feb 18, 2019

    Hi,

    are you able to find the Corgi Print for this style of bag?
    My cousin bought one from Taiwan but I can't seem to find it in your shop yet.

    Please see attached photo.

    Answer : [Re] Inquiry for the item from miy****

    Hi, this is a new design. I will check in office and get back to you on wednesday. Thank you.

Uma hana Lunch Bag (M) | Waterproof Hand Carry Bag | UMA028
Uma hana Lunch Bag (M) | Waterproof Hand Carry Bag | UMA028
Item Q&A
  • Question : Inquiry for the item from joc****Apr 16, 2019

    Hello. Are corgi pink bag stock still coming in? :)

    Answer : [Re] Inquiry for the item from joc****

    Hi Jocelyn, this shipment we dont have this design. The next shipment will be in at early May. Thank you. :)

    Question : [Re] Inquiry for the item from joc****

    I see. Okay thank you! I look forward to it as it looks absolutely adorable! :)

    Answer : [Re] Inquiry for the item from joc****

    Hi the cori pink for this bag is up at q10. You can take a look

  • Question : Inquiry for the item from eli****Jul 18, 2018

    Will blue star be restocked?

    Answer : [Re] Inquiry for the item from eli****

    Hello are u referring to this?

  • Question : Inquiry from yu_****May 16, 2018

    Hi seller, received wrong item, ordered summer special tone, but received hug me hurry pink. Pls advise how to exchange. Order no 256084213. Thanks.

    Answer : [Re] Inquiry from yu_****

    Hi let me check and revert to u shortly

    Question : [Re] Inquiry from yu_****

    Ok

    Answer : [Re] Inquiry from yu_****

    Hi let me know if you had received the items :)

    Question : [Re] Inquiry from yu_****

    Yes, received. Will post out the return item tmr.

    Answer : [Re] Inquiry from yu_****

    thank you :)

    Question : [Re] Inquiry from yu_****

    I’ve mail the return item ytd evening. Pls let mi know when u receive it.

    Answer : [Re] Inquiry from yu_****

    ok tk u :)

    Thanks.
    (May 24, 2018 12:11)

    Question : [Re] Inquiry from yu_****

    Hi, have you receive the return item?

    Answer : [Re] Inquiry from yu_****

    Hello, not yet. will check the letter box tmr :)

    Question : [Re] Inquiry from yu_****

    Ok, let mi know once u receive.

    Answer : [Re] Inquiry from yu_****

    Hi item received tk u

    Question : [Re] Inquiry from yu_****

    Great. :)

    Answer : [Re] Inquiry from yu_****

    You have received stickers.To use stickers, please update Qtalk to the latest version.(Stickers are only available on Qtalk.)

  • Question : Inquiry related delivery from kat****Dec 09, 2017

    If i order now...can i.received by tuesday?

    Answer : [Re] Inquiry related delivery from kat****

    Cause the gift exchange event is on wednesday

  • Question : Request for designNov 13, 2017

+View all Notice, FAQ, Q&A >>
*NEW PRINTS* | Uma hana tote bag (M) | Umahana tote bag | Waterproof bag | 中拉包 | UMA001
*NEW PRINTS* | Uma hana tote bag (M) | Umahana tote bag | Waterproof bag | 中拉包 | UMA001
Item Q&A
  • Question : Inquiry for the item from ade****Apr 16, 2019

    Collector lake blue when stock will come?

    Answer : [Re] Inquiry for the item from ade****

    Hi, currently all the design are listed on our qoo1o site. Thanks

  • Question : Inquiry for the item from 238****Apr 07, 2019

    When will u have new designs?
    A lot of the selections are sold out.

    Answer : [Re] Inquiry for the item from 238****

    New design for this bag will be in around end May.Will keep u posted.

  • Question : Inquiry for the item from ade****Jan 27, 2019

  • Question : Inquiry for the item from Jus****Mar 17, 2018

    Hi

    Just to check do u have these two patterns as attached.

    Please advise.

    Thanx
    June

    Answer : [Re] Inquiry for the item from Jus****

    Hi June,
    The available designs are all posted on our qoo10 site. Thank you.

  • Question : Inquiry for the item from jas****Aug 31, 2017

    Hi seller may check if u have this design and pattern ? Attached is the pic

    Answer : [Re] Inquiry for the item from jas****

    Hi, Sorry for the late reply. We are a new seller to qoo10 and is unfamiliar with the system. The design is currently sold out. For brand umahana, each design only come in one to two piece per shipment and everything we have new designs coming in. We will check if we have that design in our new shipment for you. Next shipment will be in by end sept. Thank you

*NEW PRINTS* | Uma hana Coin Purse | Water-proof coin pouch | 鑰匙零錢包 | UMA012
*NEW PRINTS* | Uma hana Coin Purse | Water-proof coin pouch | 鑰匙零錢包 | UMA012
Item Q&A
  • Question : Inquiry for the item from ade****Apr 16, 2019

    Just to check when Paris grey will be available?

    Answer : [Re] Inquiry for the item from ade****

    Hi, the available designs are all listed on our qoo10 site. Thank you

  • Question : Inquiry for the item from Mun****Feb 15, 2019

  • Question : Inquiry for the item from Joc****Jan 07, 2019

    Hullo....will you be restocking please? Thanks.

    Answer : [Re] Inquiry for the item from Joc****

    Only”

  • Question : Inquiry for the item from jcr****Jan 01, 2019

    what type is suitable for primary school children pocket?

    Answer : [Re] Inquiry for the item from jcr****

    This is a good for pocket size. The other design is much bigger

    Question : [Re] Inquiry for the item from jcr****

    uma012?

    Answer : [Re] Inquiry for the item from jcr****

    Yes for model Uma 012 is a pocket size coin purse

  • Question : Inquiry from jas****Jan 02, 2019

+View all Notice, FAQ, Q&A >>
Uma hana Waterproof Water Bottle Bag (S) | UMA089
Uma hana Waterproof Water Bottle Bag (S) | UMA089
Item Q&A
Uma hana Water Bottle Bag (S) | Waterproof water bottle bag| 方水壺袋 | UMA027
Uma hana Water Bottle Bag (S) | Waterproof water bottle bag| 方水壺袋 | UMA027
Item Q&A
  • Question : Inquiry for the item from 238****Apr 05, 2019

    Hi seller, what is the exact material? Cloth, canvas or polyester? can wash? thanks

    Answer : [Re] Inquiry for the item from 238****

    hi sorry for the late reply. the material is waterproof fabric and it can be hand washed.

[New Prints!] Uma hana A4 Document Bag | Waterproof Hand Carry Bag |  新A4包 | UMA004
[New Prints!] Uma hana A4 Document Bag | Waterproof Hand Carry Bag | 新A4包 | UMA004
Item Q&A
Uma hana Tripper Zipper Backpack | Uma hana haversack | 拉鍊後背包 | UMA082
Uma hana Tripper Zipper Backpack | Uma hana haversack | 拉鍊後背包 | UMA082
Item Q&A
  • Question : Inquiry related delivery from blu****Feb 24, 2019

    Hi, I have not received my items.

    Answer : [Re] Inquiry related delivery from blu****

    Hi Tracia,
    the items were picked up from our store on last thursday by QExpress. Usually after they picked up, it will be reflected as sent at our backend. However we notice that the system is not updated after the items were picked up from our store. Thus I write to check with you.
    I will check with Qexpress on this and get back to you asap.
    Thank you.

  • Question : Inquiry for the item from hmy****Feb 19, 2019

  • Question : Inquiry for the item from hmy****Jan 02, 2019

    Hi, when will dream park lake blue have stock?
    Thanks

    Answer : [Re] Inquiry for the item from hmy****

    Hello 👋 currently this print is oos for this bag. Our next shipment will come around Feb or March. Will update you if I have that prints again

    Question : [Re] Inquiry for the item from hmy****

    Sure, thanks

    Answer : [Re] Inquiry for the item from hmy****

    :)

  • Question : Inquiry for the item from lam****Mar 27, 2018

    Hi,

    Where can I find this design ? Photo attached.

    Answer : [Re] Inquiry for the item from lam****

    Hi the model of this design is fancy horse London dark blue. This print is only available at Qoo10 Uma Hana Sg

    Question : [Re] Inquiry for the item from lam****

    How do I order this design ?

    Answer : [Re] Inquiry for the item from lam****

    Hello this model is listed on our Uma Hana Sg Qoo10 site for purchase.


    There will be a 1 day sale for Uma Hana bags on 30 March 2018 Friday. You may want to purchase your item on that day but subject to availability.
    (Mar 28, 2018 13:35)

    Question : [Re] Inquiry for the item from lam****

    Hi,

    Thanks for the head up. Would like to clarify again. The photo I sent are in stripes design not the London dark blue. Attached photo again

    Answer : [Re] Inquiry for the item from lam****

    Hi the stripes design are not available.

    Question : [Re] Inquiry for the item from lam****

    Ok thanks

    Answer : [Re] Inquiry for the item from lam****

    Welcome

*RESTOCKED* | Uma hana Tote Bag (L) | Umahana tote bag | Waterproof bag | 經典水餃包 | UMA039
*RESTOCKED* | Uma hana Tote Bag (L) | Umahana tote bag | Waterproof bag | 經典水餃包 | UMA039
Item Q&A
*NEW ARRIVAL* | Uma hana Coin and Card Purse | Water-proof | 薄小零錢包 | UMA177
*NEW ARRIVAL* | Uma hana Coin and Card Purse | Water-proof | 薄小零錢包 | UMA177
Item Q&A
Uma hana Double Pocket Bag | Waterproof Hand Carry Bag | 雙口袋 | UMA005
Uma hana Double Pocket Bag | Waterproof Hand Carry Bag | 雙口袋 | UMA005
Item Q&A
  • Question : Inquiry for the item from 233****Jan 08, 2019

    Please advise if you have this item in Taiwan print ?
    Thanks.

    Answer : [Re] Inquiry for the item from 233****

    Will love to order if have in this print. Please advise. Thanks.

    Question : [Re] Inquiry for the item from 233****

    Hello we do not have this in Taiwan print. Will update you again if there is any in future.

Uma hana Waterproof Rectangle Cosmetic Pouch |  長方化妝包 | UMA167
Uma hana Waterproof Rectangle Cosmetic Pouch | 長方化妝包 | UMA167
Item Q&A
  • Question : Inquiry related delivery from jes****Dec 23, 2018