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Q & A Lists
Item Question & Answer
Acrylic Transparent Gloss Medium
Acrylic Transparent Gloss Medium
Item Q&A
  • Question : Acrylic Transparent Gloss Medium and Plaster of ParisOct 14, 2018

    Can this be used as adhesive to fix cloth or paper material to the mixed media paper?
    Can be used for plaster of Paris? The plaster of Paris is pasted on a mixed media. Do you sell plaster of Paris or altternatives?

    Answer : [Re] Acrylic Transparent Gloss Medium and Plaster of Paris

    Hi customer, this is the acrylic medium which is used for making the acrylic paint become glossy so cannot be used as adhesive.
    We don't sell plaster of Paris. Thank you.

Palette/ Oil Paint Palette/ Watercolor Palette/ Painting/ Palette Tray/ Artist
Palette/ Oil Paint Palette/ Watercolor Palette/ Painting/ Palette Tray/ Artist
Item Q&A
  • Question : Stock queryOct 09, 2018

    Hi there when will your series 1 & 4 be back in stock?

    Answer : [Re] Stock query

    Dear customers, the two models are still out of stock, the stores have similar styles, you can consider to see, thank you

    Question : [Re] Stock query

    any idea when it will be back in stock? I've already ordered your bucket though

    Answer : [Re] Stock query

    hello????

    Question : [Re] Stock query

    Dear customer, you order our bucket, there is a palette inside

    Answer : [Re] Stock query

    so you are saying no need to buy any more even if i want it? ok, fine!

    Question : [Re] Stock query

    Dear customers, you can receive the goods to see, there is a need to buy from us, thank you

  • Question : Inquiry for the item from moo****Feb 25, 2018

    Do you have series 1 in stock?

    Answer : [Re] Inquiry for the item from moo****

    Sorry dont have stock.

Photo Frame / Interior Design Photo Frame / Wall-Mounted Photo Frame
Photo Frame / Interior Design Photo Frame / Wall-Mounted Photo Frame
Item Q&A
  • Question : A3 size wood color photo frameOct 01, 2018

    Hi
    have your stock for A3 size 'WOOD COLOR' photo frame arrived? Can I put up purchase now? Thank you.

    Answer : [Re] A3 size wood color photo frame

    Dear customer, we will check the warehouse today and reply to you, thank you.

    Question : [Re] A3 size wood color photo frame

    Still no answer?

    Answer : [Re] A3 size wood color photo frame

    Dear customer, we have no A3 size 'WOOD COLOR' photo frame in our warehouse. Do you need to consider other colors?

  • Question : Inquiry for the item from jo_****Jun 20, 2018

    Hi. Does your photo frames come with standing support or just the support for hanging only? (noticed the option to buy extra stand) Tks.

    Answer : [Re] Inquiry for the item from jo_****

    Hi Dear customer,

    Greetings to you.

    The photoframe does comes with the standing support behind.

    You may proceed to order them.Thanks with best regards.

    Umistrong Pte Ltd

  • Question : Inquiry for the item from sam****Apr 26, 2018

  • Question : Inquiry for the item from Xia****Apr 19, 2018

    Hi, I need a 5R photo frame, can you recommend the size? Thanks.

    Answer : [Re] Inquiry for the item from Xia****

    Hi
    You can choose 127 × 178cm.
    Thanks.

  • Question : MaterialApr 03, 2018

    hi there, is the frame cover made with glass or polystrene?

    Answer : [Re] Material

    Hello dear customer,

    Greetings to you.

    The Frame Cover made of Acrylic Sheets.So its a light weight.

    Thanks with best Regards,
    Umistrong Art Store.

+View all Notice, FAQ, Q&A >>
Umistrong Acrylic Paints Acrylic Colours
Umistrong Acrylic Paints Acrylic Colours
Item Q&A
  • Question : Inquiry for the item from too****Sep 21, 2018

    Hi, is this suitable for kids for rock painting? Acrylic color and acrylic paint is the same thing right? Sorry if it sounds silly 🙃
    Thanks

    Answer : [Re] Inquiry for the item from too****

    Dear customer, Acrylic color and acrylic paint is a little different, we have special children's acrylic paint(Item code : 553938451), you can refer to it, thank you

  • Question : Inquiry for the item from Amy****Feb 08, 2018

    Is this non toxics

    Answer : [Re] Inquiry for the item from Amy****

    Dear Customer,
    Yes it is not toxic & kids Friendly.Thanks

Pebeo Acrylcolor Paint/ 贝碧欧/ 儿童丙烯画/ Kids Paints/ 儿童绘画/ 创意光亮颜料/ 250ml
Pebeo Acrylcolor Paint/ 贝碧欧/ 儿童丙烯画/ Kids Paints/ 儿童绘画/ 创意光亮颜料/ 250ml
Item Q&A
  • Question : Inquiry related delivery from cre****Sep 15, 2018

    Hi, may i know where is my products ? I order since 3 Sep 2018.

    Answer : [Re] Inquiry related delivery from cre****

    Dear customers, I am very sorry for our long reply, we have handled it for you in the background, thank you for your understanding, thank you

  • Question : Inquiry related delivery from cre****Sep 08, 2018

    Hi, may i know when my products will ship out ?

    Answer : [Re] Inquiry related delivery from cre****

    Dear customer, I am sorry to reply to you for so long, today we will implement the warehouse delivery situation. We apologize for any inconvenience caused.

Maries Wooden Art Board A2/A3/A4/A5
Maries Wooden Art Board A2/A3/A4/A5
Item Q&A
  • Question : pick upSep 12, 2018

  • Question : Inquiry for the item from min****May 07, 2018

    Hi, is it possible to request cut half for A3? Tks!

    Answer : [Re] Inquiry for the item from min****

    Dear customer,
    Greetings to you.The half of A3 is A4,so that you can order the A4 size of it.
    Thanks for your time and consideration!

    Best regards,
    Umistrong.

  • Question : Inquiry for the item from tha****Apr 29, 2018

  • Question : Maries art wooden board A2Apr 24, 2017

  • Question : wooden boardJun 03, 2016

    Hi,may know size all the wooden board?

    Answer : [Re] wooden board

    Hi,
    we provide A2, A3, A4 and A5. You can select from pull down list. Thank you and have a nice day!

+View all Notice, FAQ, Q&A >>
Umistrong Acrylic Paint/ 250ml / 500ml/ 1000ml/ Artist Acrylic Color/ 创意涂鸦/ 丙烯画颜料
Umistrong Acrylic Paint/ 250ml / 500ml/ 1000ml/ Artist Acrylic Color/ 创意涂鸦/ 丙烯画颜料
Item Q&A
Pebeo Setacolor 3D Fabric Paint 20ml
Pebeo Setacolor 3D Fabric Paint 20ml
Item Q&A
  • Question : Inquiry for the item from sal****Sep 04, 2018

    When dry, Does the paint pop up a little bit? This is the effect I want.

    Answer : [Re] Inquiry for the item from sal****

    Hello~

    Not entirely. What I can suggest it to use acrylic paints if you want that effect.

    Best regards,
    Ryan Mario

  • Question : Inquiry for the item from All****Dec 19, 2017

    Hi i would like to self collect but there isnt an option to remove the shipping charges.

    Answer : [Re] Inquiry for the item from All****

    Hi,
    You can cancel the order and purchase from the store. The price is the same. Thank you very much.

    Regards,
    Umistrong

  • Question : Goods not receivedJan 28, 2016

    Hi Seller. Its been 10 days since you sent the item for shipping and i havent even received it! Could you resend or give me a refund? Please reply. Thanks...

    Answer : [Re] Goods not received

    Hi, we send to you already, since it is the singpost normal mailing and can't be tracing, if you didn't receive it, maybe it lost. Next week, we arrange to send you a new one. Thank you and have a nice day!

    Question : [Re] Goods not received

    Oh, okay! Thanks Selller!

    Answer : [Re] Goods not received

    Welcome!

  • Question : 8 piecesAug 13, 2015

    Wanted to buy 8 tubes but shipping added up to $15 as it works up to 1.20 per pc. No concession if buy more than 2 tubes?

    Answer : [Re] 8 pieces

    hi, thank you for the information you provided.we have trouble shooted the errors. the surcharge will be $1.20 according to singapost rate. Thank you and good night.

POTENTATE A4 A5 SKETCH BOOK/SKETCH PAPER 120 SHEETS 100G
POTENTATE A4 A5 SKETCH BOOK/SKETCH PAPER 120 SHEETS 100G
Item Q&A
  • Question : Inquiry for the item from gra****Sep 03, 2018

  • Question : Water colour?Jan 31, 2017

    Hi, can this be used for watercolour paint?

    Answer : [Re] Water colour?

    Hello dear customer,The sketchbook is not suitaible for watercolour painting becouse its only contains of 100gsm.It is the thinniest.Most preferably you can try from 150 gsm till 300gsm.Thanks for your time.Have a Good Day ;)

Brush Washer/Small Media Large Size brush washer/密闭型笔洗器/metal brush washers
Brush Washer/Small Media Large Size brush washer/密闭型笔洗器/metal brush washers
Item Q&A
  • Question : Leakage proofAug 28, 2018

    May I know the following please?
    1. do you still have ready stock of this item?
    2. is this item leakage proof please?

    Answer : [Re] Leakage proof

    Hello,

    The answer to both your questions is "yes". How many are you looking to order from us?

    Best regards,
    Ryan Mario

7CF Aerosol Spray Paint Made By Best Paint Raw Materials
7CF Aerosol Spray Paint Made By Best Paint Raw Materials
Item Q&A
  • Question : Inquiry for the item from ber****Aug 25, 2018

    Hi seller, do you have clear spray paint in stock? What is the item #?

    Answer : [Re] Inquiry for the item from ber****

    Hello~

    Yes we do, It's basically spray-on lacquer.

    https://www.qoo10.sg/item/7CF-AEROSOL-SPRAY-PAINT-MADE-BY-BEST-PAINT-RAW-MATERIALS/568784289

    Hope this helps.

    Best regards,
    Ryan Mario

  • Question : Inquiry for the item from yvo****Jul 27, 2018

    Can self collect today?

    Answer : [Re] Inquiry for the item from yvo****

    Hello~

    Yes you may.

    Best regards,
    Umistrong Art Store and Studio

  • Question : painting on Plastic surfaceMar 11, 2018

    Hi

    Can this spray paint stick onto a plastic surface, such as coroplast?

    Thanks

    Answer : [Re] painting on Plastic surface

    Yes. It can stick on plastic. Thanks.

  • Question : Inquiry from rac****Feb 20, 2018

  • Question : Inquiry from rac****Feb 20, 2018

Maries Painting Color/ Chinese Painting Color/ 12//18/24 Color 中国画颜料
Maries Painting Color/ Chinese Painting Color/ 12//18/24 Color 中国画颜料
Item Q&A
  • Question : Inquiry related delivery from oxy****Aug 17, 2018

    I refer to order no. 269622248, although there is an email stating shipping date is 13 Aug 2018, but as of yesterday, I have yet to receive the product.

    Answer : [Re] Inquiry related delivery from oxy****

    Hello Philip/Cynthia,

    Apologies for the issue. Has the product arrived yet? If not, allow it a bit more time through till the coming week. If not, please do not hesitate to contact me here and I will do the necessary arrangements on my end.

    Best regards,
    Ryan Mario
    Umistrong Art Store and Studio

  • Question : Inquiry for the item from cas****Sep 09, 2017

  • Question : self collectionApr 14, 2015

simbalion cutter knife
simbalion cutter knife
Item Q&A
  • Question : Inquiry from mea****Aug 17, 2018

Superior 4Pcs Needle Drawing Pen Signing Sketching Markers Set For School Student Write Design
Superior 4Pcs Needle Drawing Pen Signing Sketching Markers Set For School Student Write Design
Item Q&A
Expandable Telescopic Art Tube Storage Tube Poster Tube Scroll Holder Document Tube Drawing tube
Expandable Telescopic Art Tube Storage Tube Poster Tube Scroll Holder Document Tube Drawing tube
Item Q&A
  • Question : bulk purchase inquiry for CR-08 Stripe BigJul 31, 2018

    Hi, may i know if purchase in bulk for CR-08 Stripe Big (est around 100-200 pcs) is there any special rate ? and how long is the lead time. Thank you

    Answer : [Re] bulk purchase inquiry for CR-08 Stripe Big

    Hello~!



    Yes, there will be a 10% discount on your total purchase. May I know the exact quantity you require and when will you need them by?



    Best regards,

    Ryan Mario

    Umistrong Art Store and Studio

    .
    (Aug 05, 2018 12:02)

  • Question : Confirmation of Item SpecsJul 10, 2018

    Hi, can confirm that CR-09 refers to Matte Medium with diameter 10cm, length 78-125cm. This is because when selecting the dropdown for purchase, CR-09 is listed as Matte Small.

    Answer : [Re] Confirmation of Item Specs

    Greetings,

    Yes I can indeed confirm that the CR-09 is the same size as stated, diameter of 10cm with length of 78cm extendable up to 125cm. Attached is a picture illustrating its size.

    Regards

  • Question : asking about CR-09Jun 02, 2017

    Hello,

    I would like to enquire if you have the following model in stock. If yes, i would like to come and buy in person at Sunshine Plaza this weekend.

    CR-09 Matte Medium, Diameter 10cm, Length 78→125cm, Weight 0.8KG

    Thanks and regards,
    zaw

    Answer : [Re] asking about CR-09

    Hi Zaw,

    Thank you for visiting us. We can help to change if it's not the size.

    Regards,
    Umistrong

  • Question : Inquiry for the item from kel****Apr 26, 2017

    hi, can A0 poster fit in CR-06? thanks!

    Answer : [Re] Inquiry for the item from kel****

    Dear Customer,we would like to recommand you for CR-08 for better holding for the poster.Thanks

  • Question : Self collectionMar 10, 2017

    Hi I would like to self-collect. Is there an option to "self'collect" as there's only delivery charged at $4.20 now? Thanks!

    Answer : [Re] Self collection

    Dear customer, yes you can self collect at simei branch which is 3 simei street 6,#03-26 Eastpoint mall,S528833 or bugis branch which is 91 bencoolen street ,#01-72,Sunshine plaza,S189652.We would love to give our service to you.Thanks.

+View all Notice, FAQ, Q&A >>
Pebeo XL Studio Oil Color/200ML Pebeo Studio Oil Color/Artist Oil Color/Pebeo Oil Painting/Oil Print
Pebeo XL Studio Oil Color/200ML Pebeo Studio Oil Color/Artist Oil Color/Pebeo Oil Painting/Oil Print
Item Q&A
  • Question : Inquiry related delivery from blu****Jul 29, 2018

    Hi can I self collect?

    Answer : [Re] Inquiry related delivery from blu****

    Hello~

    Yes you may at any of our outlets~

  • Question : Enquiry on art materialsJun 19, 2016

    Hi

    I am interested in your easel and paints. Can I buy directly from your shop at Sunshine Plaza? What are your opening hours?

    Thanks.

    Catherine

    Answer : [Re] Enquiry on art materials

    Hi,
    you can come to our store and buy directly. The opening hour is 9am to 9pm. Thank you and have a nice day!

36/ 40 color Superior Twin Marker Pen Set 1/5mm Alcohol Based Ink Art Markers Student /Design
36/ 40 color Superior Twin Marker Pen Set 1/5mm Alcohol Based Ink Art Markers Student /Design
Item Q&A
  • Question : Inquiry for the item from nor****Jul 17, 2018

    Hi does this blend well? For fashion illustration purposes.

    Answer : [Re] Inquiry for the item from nor****

    Greetings,

    I'm afraid these don't blend well at all, they're supposed to be great for layering though.

    Warmest regards

Winsor Newton Fine Water Colour Set 18/24 Colours transparent watercolour 10mL/tube
Winsor Newton Fine Water Colour Set 18/24 Colours transparent watercolour 10mL/tube
Item Q&A
  • Question : 24 Colour SetJun 18, 2018

    Hi, is there a restock for 24 colour set?

    Answer : [Re] 24 Colour Set

    Hi there,
    Greetings to you,
    Yes we do have the stock for the 24 colours.
    We will update the system.
    Thanks with Best Regards,
    Umistrong Pte Ltd

    Question : [Re] 24 Colour Set

    Hi, your system is still not updated yet. The 24 colours are still struck off.

    Answer : [Re] 24 Colour Set

    Dear customer,

    Greetings to you.

    Would you able to go down to any of our branch to get the material?
    We do have much collections to choose from.Thanks

    Bugis Store:
    91 Bencoolen Street ,#01-72/79,Sunshine Plaza Singapore 189652.Tel: +65 63376468
    (Opening hours 9am - 9pm)

    Simei East Point
    3 Simei Street 6,#03-26 , EastpointMall,S528833. Tel :+65 65389916
    (Opening hours 10am -10pm)

    Seletar Store & Studio:
    33 Sengkang West Ave,#02-22/23,Seletar Mall,S797653.Tel +65 62883066
    (Opening hours 10am-10pm)

  • Question : Inquiry for the item from Dan****Jun 12, 2018

    is this set student grade or artist grade?

    Answer : [Re] Inquiry for the item from Dan****

    Hello dear customer,Yes it is .
    Best Regards,
    Umistrong Ptk Ltd

  • Question : restockFeb 09, 2018

    when will the 24 set be restocked?

    Answer : [Re] restock

    Dear customer,
    We would update the system once the products reach here.
    Thanks with best regards,
    Umistrong Pte Ltd

  • Question : Inquiry for the item from oot****Feb 04, 2018

    Winsor Newton makes two grades of watercolour paint: the professional grade, simply called Winsor Newton and the student line called WN Cotman. The size of the tube doesn’t correspond to either, nor do some of the paint names. But if it’s Cotman in these tubes, the colour name should be Viridian HUE, not just Viridian. That’s a better pigment and it’s made in France.

    So are the tubes in this set WN Cotman or Winsor Newton professional grade?

    Thanks.

    Answer : [Re] Inquiry for the item from oot****

    Dear customer,

    The set is not professional grade or Cotman. It's the student grade. Thanks.

    Regards,
    Umistrong

  • Question : Authentic?Nov 19, 2016

    Hi, are watercolours original Winser watercolours? The packaging seems different?

    Answer : [Re] Authentic?

    Hi,

    Yes, the picture maybe a little bit different as the real product.
    You can come to our store and check it, thanks.

    Umistrong

+View all Notice, FAQ, Q&A >>
Umistrong Acrylic Paint/ 250ml / 500ml/ 1000ml/ Artist Acrylic Color/ 创意涂鸦/ 丙烯画颜料
Umistrong Acrylic Paint/ 250ml / 500ml/ 1000ml/ Artist Acrylic Color/ 创意涂鸦/ 丙烯画颜料
Item Q&A
  • Question : WhiteMay 14, 2018

    Hi, There are no options for white. Do you have white?

    Answer : [Re] White

    Hi customer,

    Greetings to you.
    We don't have white colour in stock.

    Thanks for your time!

    Best regards,
    Umistrong.

  • Question : Acrylic WhiteMar 16, 2018

    Hi. I looking for white color but the selection no white. Do you have stocks. Thanks.

    Answer : [Re] Acrylic White

    yes, we have white color white size do you need?

    Question : [Re] Acrylic White

    500ml would be good.

    Answer : [Re] Acrylic White

    But i cannot find it in when selecting under option

    Question : [Re] Acrylic White

    hi you can orde anyother color and make a remark. andwe will send you a white color. Thanks.

    Regards,
    Umistrong

    Answer : [Re] Acrylic White

    I order orange yellow (remark change to white) but I still receive orange yellow. Please arrange exchange

    Question : [Re] Acrylic White

    Hi,

    Once we deliver to your area, we will change the color for you. If you are free, Please come down to any of our stores to change. Thank you very much.

    Regards,
    Umistrong

    Answer : [Re] Acrylic White

    I still cannot find time go to your store for exchange. Please arrange delivery. Previously already paid for qexpress charges.Please advise when you come for exchange.

    Question : [Re] Acrylic White

    HI,

    I have told the warehouse to deliver. But there is no order from your area. Please find a time to change at our branch. The delivery fee will refund. Thank you very much.

    Regards,
    Umistrong

    Answer : [Re] Acrylic White

    ok. I will try go seletar mall to do the exchange by next week.

    Question : [Re] Acrylic White

    Ok. Thank you very much for your understanding.

  • Question : Inquiry for the item from Joe****Dec 11, 2017

    May i know which of the acrylic white colour paint for kids is thicker? need to paint on coloured board and paper. also if I order now,
    can collect from your Simei outlet this Thurs?

    Answer : [Re] Inquiry for the item from Joe****

    Hi,

    Titanium white should be OK. Please come down to our Simei or Bugis Store to check. Thank you very much.

    Regards,
    Umistrong

Tombow Dual Brush Pen Art Markers Bright
Tombow Dual Brush Pen Art Markers Bright
Item Q&A
  • Question : 800 Baby PinkMay 09, 2018

    Dear supplier,

    may i know whether you carry this colour?

    Thank you

    Answer : [Re] 800 Baby Pink

    Dear customer,

    Greetings to you.

    We don't carry this colour.

    Thanks for your time!

    Best regards,
    Umistrong.

    Question : [Re] 800 Baby Pink

    is ok thank you

    Answer : [Re] 800 Baby Pink

    You're welcome!

Painter Wooden Handle Nylon Bristle Oil Painting Brush all size wide area flat wall painting acrylic patinting 1 2 3 4 5 6 7 8 9 10 11 12
Painter Wooden Handle Nylon Bristle Oil Painting Brush all size wide area flat wall painting acrylic patinting 1 2 3 4 5 6 7 8 9 10 11 12
Item Q&A
  • Question : Inquiry for the item from hen****May 05, 2018

    Hi seller may I know the width of the brushes for size 1 and 2 pls? Thanks.

    Answer : [Re] Inquiry for the item from hen****

    Hi Dear Customers,

    Greetings to you.

    The brushes for size 1 is = 0.3cm
    The brushes for Size 2 is =0.5cm

    Thanks with best regards,
    Umistrong Pte Ltd

  • Question : Inquiry for the item from sht****Apr 30, 2018

    Why still don't have Shop Pick-up option? 😐

    Answer : [Re] Inquiry for the item from sht****

    Dear customer,You may go to our outlet to get the material.

    Thanks with best Regards,
    Umistrong Pte Ltd

  • Question : Inquiry for the item from lyu****Apr 24, 2017

    Are the brushes suitable for emulsion paint?

    Answer : [Re] Inquiry for the item from lyu****

    Dear customer,yes you can use it for emulsion paint.Thanks

  • Question : Inquiry for the item from lyu****Apr 24, 2017

    What is the measurements in CM for all the brush sizes?

    Answer : [Re] Inquiry for the item from lyu****

    Dear Customer,these are the following details. size 4 = 2.5cm , size 5 is =3.5cm , size 6 is 4cm, size 8 =5cm ,size 10cm = 7cm, size 11 = 7.5cm. thanks

    Dear Customer,Which size of brush that you are looking for ? Maybe we could help you to find the brush that you need.Thanks
    (Apr 26, 2017 15:48)

Umistrong Fine Art Canvas/Cotton Canvas/Linen Canvas/The professional grade pre-stretched canvas
Umistrong Fine Art Canvas/Cotton Canvas/Linen Canvas/The professional grade pre-stretched canvas
Item Q&A
  • Question : Inquiry related delivery from Lso****May 04, 2018

    Can pickup item from Seletar Mall?

    Answer : [Re] Inquiry related delivery from Lso****

    Hi dear Customer,

    Greetings to you,

    Yes you may pick it up from Seletar.

    Thanks with best regards,
    Umistrong Pte Ltd

  • Question : Inquiry for the item from aug****Mar 13, 2018

    Hi, can I pick up from the store in seletar mall?

    Answer : [Re] Inquiry for the item from aug****

    Hi, Seletar Branch will open next week after 20th Mar. Thanks.

  • Question : Black canvasSep 28, 2016

    Hi do you sell black canvas?

    Answer : [Re] Black canvas

    Hi,

    We have black canvas. It is made of linen. If you come to our store at Bugis, you can enjoy 20% discount for the black canvas.
    Thank you.

    Best Regards,
    Umistrong

  • Question : Wooden framesAug 24, 2016

    Hi! I already have two pieces to frame up.
    The artwork goes by the size 33cm x 23cm.
    Is it possible to just purchase the wooden frames?

    Thank you!

    Answer : [Re] Wooden frames

    Hi

    Yep, you can come to our shore buy the wooden frames.
    Thank you for attention

    Umistrong

  • Question : Framing svcJul 02, 2016

    Hi for canvas size 60x80 and 50x70 how much is the price for framing?

    Answer : [Re] Framing svc

    Hi, sorry we don't provide framing service. We only sell ready-made canvas.

    Thank you

    Best Regards,
    Umistrong

+View all Notice, FAQ, Q&A >>
Stainless Steel Ruler/Ruler/20cm 30cm 60cm Stainless Steel Ruler/钢尺/8 inch12 inch 24 inch
Stainless Steel Ruler/Ruler/20cm 30cm 60cm Stainless Steel Ruler/钢尺/8 inch12 inch 24 inch
Item Q&A
  • Question : Inquiry for the item from sht****Apr 26, 2018

    Dear Seller
    Do you have 1m or 1.5m length steel ruler?
    If so, can you include them as option for us to choose?
    Thank you!

    Answer : [Re] Inquiry for the item from sht****

    Dear Customer,

    Thanks for noticing that,We would update the system soom.

    Best Regards,
    Umistrong Art Store

    Question : [Re] Inquiry for the item from sht****

    Please inform me once updated. Thank you!

    Answer : [Re] Inquiry for the item from sht****

    Hi,

    We have updated. Thank.

    Regards,
    Umistrong

    Question : [Re] Inquiry for the item from sht****

    Sorry seller, I still cannot find the length 100cm (1m) option. Please check your options again.

    Answer : [Re] Inquiry for the item from sht****

    Dear customer,

    We will get back to you again/ or You may passby our outlet to get the materials.

    Thanks with best regards,
    Umistrong Pte Ltd.

    Question : [Re] Inquiry for the item from sht****

    I hope to use the QPoints I have on my purchases. That's why I prefer to buy using Qoo10.

    Answer : [Re] Inquiry for the item from sht****

    Dear Customer,

    Yes we would like to update our system as soon as possible so you can enjoy the QPoints.

    Thanks with best Regards,
    Umistrong Pte Ltd.

  • Question : Inquiry for the item from aah****Apr 26, 2018

    Hi seller
    Can you please include the 1m (100cm or 1米) ruler?
    I don't see the option but I saw it was available at the store...
    Awaiting your reply.
    Thanks.

    Answer : [Re] Inquiry for the item from aah****

    Dear Customer,

    Yes indeed.We would update it soon.

    Thanks for your time & consideration.

    Best Regards,
    Umistrong Art Store.

Umistrong Fine Art Canvas/Cotton Canvas/Linen Canvas/The professional grade pre-stretched canvas primed specifically for oil painting and acrylic
Umistrong Fine Art Canvas/Cotton Canvas/Linen Canvas/The professional grade pre-stretched canvas primed specifically for oil painting and acrylic
Item Q&A
  • Question : Inquiry related delivery from aug****Apr 29, 2018

    Hi, can I order this and self collect at seletar mall to save on delivery? But how to wavier the delivery charge if this is possible. Can refund the delivery charge when I collect from the store? Thanks

    Answer : [Re] Inquiry related delivery from aug****

    Hi dear customer,Yes you may collect from Seletar.Thanks.
    Best Reagrds,
    Umistrong Pte Ltd

    Question : [Re] Inquiry related delivery from aug****

    But I already paid for delivery charges. Is there any refund?

    Answer : [Re] Inquiry related delivery from aug****

    Hi Dear Customer,

    Sorry to inform that we cant refund you.Next time you may just passby the shop would do.

    Thanks with best regards,
    Umistrong Pte Ltd

Cutting mat/A5 A4 A3 A2 A1 Size Cutting Mat/Self-Healing Cutting Mat/切割板
Cutting mat/A5 A4 A3 A2 A1 Size Cutting Mat/Self-Healing Cutting Mat/切割板
Item Q&A
  • Question : self collect todayApr 30, 2018

  • Question : Inquiry for the item from sht****Apr 25, 2018

    Hi seller
    I wish to do self collection at the Eastpoint Store as I don't want to incur the shipping cost of $3.99.
    How do I do that?
    Will you refund me the shipping cost if I do self collection?
    Please advise.
    Thank you!

    Answer : [Re] Inquiry for the item from sht****

    Dear customer,

    You may passdown the branch already.You may not need to pay the shipping fee if you do self collection from our branch.
    Thanks with best regards,

    Umistrong Art Store.

  • Question : Inquiry for the item from jon****Mar 20, 2018

    Hi seller, do you know when your stock is coming for A1 size cutting mats?

    Regards

    Answer : [Re] Inquiry for the item from jon****

    Hi, Its available now. Thanks.

  • Question : Is this available in inchesNov 24, 2017

    Is this item available in inch marking?

    Answer : [Re] Is this available in inches

    Dear Customer,

    The cutting mat is available in cm only.thanks

  • Question : can we use rotary cutter on this mat?Aug 15, 2017

    will there be scratches if use rotary cutter?

    Answer : [Re] can we use rotary cutter on this mat?

    Hi,

    There won't be scratches because the surface is self-healing. Thanks.

    Regards,
    Umistrong

+View all Notice, FAQ, Q&A >>
Tripod Stand/ Portable easel/ 便携式/ 画架/ Oil Color/ Canvas/ Acrylics Color/ Paintings
Tripod Stand/ Portable easel/ 便携式/ 画架/ Oil Color/ Canvas/ Acrylics Color/ Paintings
Item Q&A
  • Question : voucher expired?Apr 14, 2018

    Hi i bought a tripod stand and opted for self collection. i totally forgot about my order and thus it stated that the voucher expired. can i still come and collect my item? i bought the stand in february.

    Answer : [Re] voucher expired?

    Hi,

    You can still come and buy. But I am not sure about the voucher. I need check the status whne you come. Thank you.

    Regards,
    Umistrong

  • Question : sizeDec 17, 2017

    hi can the black tripod fit a 50*60cm canvas ? thanks

    Answer : [Re] size

    On Qpost : Dear customer,Yes the canvas can fits the canvas size 50x60.Thanks

    Question : [Re] size

    Thanks! Ive just placed my order along with other items, i saw there is free gift for purchase above $30?

    Answer : [Re] size

    Hi,
    Yes, Above 30 there is a gift. We will end the promotion until the gift is giving out. Thank ou very much.

    Regards.
    Umistrong

    Question : [Re] size

    Hi thanks! May i know when will I receive the items? :)

    Answer : [Re] size

    Usually It will take 1-2 days to reach. Thank you very much.

    Question : [Re] size

    Okay, is qxpress delivering tomorrow or thu? So i know which day to stay home to wait for the parcel!

    Answer : [Re] size

    Sorry. We also don't know when they will deliver. The Qxpress has already collected the items. The delivery staff will call you before delivery. Thank you very much.

    Regards,
    Umistrong

    Question : [Re] size

    Hi i have received the items but didn’t see any free gift?

    Answer : [Re] size

    Hi
    Sorry about that. We have around 50 free gifts for the comming Christmas. The event ends when we give out all the gifts. In your next order, please leave a message so that we send you a gift. Thank you very much.

    Regards,
    Umistrong

    Question : [Re] size

    Hi im abit disappointed cos previously you mentioned there is free gift and i saw is the watercolor paper, which is one reason why i try to spend above $30

    Answer : [Re] size

    Hi im abit disappointed cos previously you mentioned there is free gift and i saw is the watercolor paper, which is one reason why i try to spend above $30

    Question : [Re] size

    Hi,

    As I mentioned before, the enent ends when all the gifts sent out. Don;t worry, we will give you a gift in your next order(any amount). Thank you very much for your understanding.

    Regards,
    Umistrong

  • Question : Inquiry for the item from ada****Nov 23, 2017

    Any difference between the black and the sliver?

    Answer : [Re] Inquiry for the item from ada****

    hi good morning,Black is made with metal, will be more heavy while the silver is made with aluminium which will be much more lighter.

  • Question : Whiteboard 60 x 90Oct 10, 2017

    Will this take in whiteboard of 60 x 90 ?
    What is the maximum weight it can sustain ?

    Answer : [Re] Whiteboard 60 x 90

    Hello dear customer,the tripod can holds the a2 size which is 40cm x 50cm at most.60cm x 90cm would be too big for it to sustain.thanks

  • Question : Inquiry for the item from bil****Aug 12, 2017

    hi can the black tripod stand can carry a A1 portrait size canvas?? also i saw you can meet up at simei mrt can i do it today?so that i would not need to pay for delivery charges

    Answer : [Re] Inquiry for the item from bil****

    Hello,dear customer,the tripod can hold A2 size.We would recommend to passby our store at 3 Simei Street 6,#03-26 Eastpoint Mall S528833.Its only 5 mins away from the Simei Mrt. Tel : +65 6538 9916

+View all Notice, FAQ, Q&A >>
Faber castell watercolor pencil 12 24 36 48 60 72 set professional drawing supplies
Faber castell watercolor pencil 12 24 36 48 60 72 set professional drawing supplies
Item Q&A
  • Question : Inquiry related delivery from qee****Apr 12, 2018

    Order#252832509

    Hi seller, may I know when will you process my order? Can the delivery arrive by next Wednesday? Urgent. Pls confirm.. tq.

    Answer : [Re] Inquiry related delivery from qee****

    Hi,

    We have alreay sent it. Thank you.

    Regards,
    Umistrong

    Question : [Re] Inquiry related delivery from qee****

    Hi seller,

    I saw the status still under "shipping requested"?

    Answer : [Re] Inquiry related delivery from qee****

    There's no email or msg to prompt the item has been shipped out and status remain no change. Are you sure that you hv already sent it?

    Question : [Re] Inquiry related delivery from qee****

    So sorry that I have checked the shipment. This pencil is out of stock. Please cancel the order. Thank you for your understanding.

    Regards,
    Umistrong

    Answer : [Re] Inquiry related delivery from qee****

    Oh dear~ How to cancel the order? Your side can do and refund the $ back to me?

    Question : [Re] Inquiry related delivery from qee****

    Dear Customer,

    We would refund the money back as soon as possible.Thanks for your time and consideration.

    Best Regards,
    Umistrong

  • Question : abt order number 251174088Apr 03, 2018

    Hi could I check when my order will be sent?

    Answer : [Re] abt order number 251174088

    Hello dear Customer,

    Greetings to you.Our sincere sorry for you.We are sending the item as soon as possible.Thanks for the patience.Much appreciated.

    Thanks with Best Regards,
    Umistrong Art Store