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Q & A Lists
Item Question & Answer
Superior 4Pcs Needle Drawing Pen Signing Sketching Markers Set For School Student Write Design
Superior 4Pcs Needle Drawing Pen Signing Sketching Markers Set For School Student Write Design
Item Q&A
Apron/Artist Painting Apron/Adult Oil Painting and Acrylic Painting Apron/Linen Painting Apron
Apron/Artist Painting Apron/Adult Oil Painting and Acrylic Painting Apron/Linen Painting Apron
Item Q&A
  • Question : FloetrolAug 05, 2018

    Dear Seller,

    Do you also sell Floetrol for Arcylic Paints mixture?

    Answer : [Re] Floetrol

    Hello~

    Apologies, we don't at the moment, but we will look into bringing this product in. Thank you for raising this to us.

    Best regards,
    Ryan Mario
    Umistrong Art Store and Studio

Expandable Telescopic Art Tube Storage Tube Poster Tube Scroll Holder Document Tube Drawing tube
Expandable Telescopic Art Tube Storage Tube Poster Tube Scroll Holder Document Tube Drawing tube
Item Q&A
  • Question : bulk purchase inquiry for CR-08 Stripe BigJul 31, 2018

    Hi, may i know if purchase in bulk for CR-08 Stripe Big (est around 100-200 pcs) is there any special rate ? and how long is the lead time. Thank you

    Answer : [Re] bulk purchase inquiry for CR-08 Stripe Big

    Hello~!



    Yes, there will be a 10% discount on your total purchase. May I know the exact quantity you require and when will you need them by?



    Best regards,

    Ryan Mario

    Umistrong Art Store and Studio

    .
    (Aug 05, 2018 12:02)

  • Question : Confirmation of Item SpecsJul 10, 2018

    Hi, can confirm that CR-09 refers to Matte Medium with diameter 10cm, length 78-125cm. This is because when selecting the dropdown for purchase, CR-09 is listed as Matte Small.

    Answer : [Re] Confirmation of Item Specs

    Greetings,

    Yes I can indeed confirm that the CR-09 is the same size as stated, diameter of 10cm with length of 78cm extendable up to 125cm. Attached is a picture illustrating its size.

    Regards

  • Question : asking about CR-09Jun 02, 2017

    Hello,

    I would like to enquire if you have the following model in stock. If yes, i would like to come and buy in person at Sunshine Plaza this weekend.

    CR-09 Matte Medium, Diameter 10cm, Length 78→125cm, Weight 0.8KG

    Thanks and regards,
    zaw

    Answer : [Re] asking about CR-09

    Hi Zaw,

    Thank you for visiting us. We can help to change if it's not the size.

    Regards,
    Umistrong

  • Question : Inquiry for the item from kel****Apr 26, 2017

    hi, can A0 poster fit in CR-06? thanks!

    Answer : [Re] Inquiry for the item from kel****

    Dear Customer,we would like to recommand you for CR-08 for better holding for the poster.Thanks

  • Question : Self collectionMar 10, 2017

    Hi I would like to self-collect. Is there an option to "self'collect" as there's only delivery charged at $4.20 now? Thanks!

    Answer : [Re] Self collection

    Dear customer, yes you can self collect at simei branch which is 3 simei street 6,#03-26 Eastpoint mall,S528833 or bugis branch which is 91 bencoolen street ,#01-72,Sunshine plaza,S189652.We would love to give our service to you.Thanks.

+View all Notice, FAQ, Q&A >>
Pebeo XL Studio Oil Color/200ML Pebeo Studio Oil Color/Artist Oil Color/Pebeo Oil Painting/Oil Print
Pebeo XL Studio Oil Color/200ML Pebeo Studio Oil Color/Artist Oil Color/Pebeo Oil Painting/Oil Print
Item Q&A
  • Question : Inquiry related delivery from blu****Jul 29, 2018

    Hi can I self collect?

    Answer : [Re] Inquiry related delivery from blu****

    Hello~

    Yes you may at any of our outlets~

  • Question : Enquiry on art materialsJun 19, 2016

    Hi

    I am interested in your easel and paints. Can I buy directly from your shop at Sunshine Plaza? What are your opening hours?

    Thanks.

    Catherine

    Answer : [Re] Enquiry on art materials

    Hi,
    you can come to our store and buy directly. The opening hour is 9am to 9pm. Thank you and have a nice day!

7CF Aerosol Spray Paint Made By Best Paint Raw Materials
7CF Aerosol Spray Paint Made By Best Paint Raw Materials
Item Q&A
  • Question : Inquiry for the item from yvo****Jul 27, 2018

    Can self collect today?

    Answer : [Re] Inquiry for the item from yvo****

    Hello~

    Yes you may.

    Best regards,
    Umistrong Art Store and Studio

  • Question : painting on Plastic surfaceMar 11, 2018

    Hi

    Can this spray paint stick onto a plastic surface, such as coroplast?

    Thanks

    Answer : [Re] painting on Plastic surface

    Yes. It can stick on plastic. Thanks.

  • Question : Inquiry from rac****Feb 20, 2018

  • Question : Inquiry from rac****Feb 20, 2018

KUELOX FIXATIVE 180ML/高尔乐定画液/素描/Sketch/木炭画/干性粉彩画
KUELOX FIXATIVE 180ML/高尔乐定画液/素描/Sketch/木炭画/干性粉彩画
Item Q&A
  • Question : Inquiry related delivery from che****Jul 19, 2018

    If I order today, can I receive product latest by Tuesday?
    Thanks !

    Answer : [Re] Inquiry related delivery from che****

    Dear Customer,

    We have delivered your items a day after your call to us, as per your instruction, your order should reach you soon, if it hasn't already, thank you.

    Regards

36/ 40 color Superior Twin Marker Pen Set 1/5mm Alcohol Based Ink Art Markers Student /Design
36/ 40 color Superior Twin Marker Pen Set 1/5mm Alcohol Based Ink Art Markers Student /Design
Item Q&A
  • Question : Inquiry for the item from nor****Jul 17, 2018

    Hi does this blend well? For fashion illustration purposes.

    Answer : [Re] Inquiry for the item from nor****

    Greetings,

    I'm afraid these don't blend well at all, they're supposed to be great for layering though.

    Warmest regards

Winsor Newton Fine Water Colour Set 18/24 Colours transparent watercolour 10mL/tube
Winsor Newton Fine Water Colour Set 18/24 Colours transparent watercolour 10mL/tube
Item Q&A
  • Question : 24 Colour SetJun 18, 2018

    Hi, is there a restock for 24 colour set?

    Answer : [Re] 24 Colour Set

    Hi there,
    Greetings to you,
    Yes we do have the stock for the 24 colours.
    We will update the system.
    Thanks with Best Regards,
    Umistrong Pte Ltd

    Question : [Re] 24 Colour Set

    Hi, your system is still not updated yet. The 24 colours are still struck off.

    Answer : [Re] 24 Colour Set

    Dear customer,

    Greetings to you.

    Would you able to go down to any of our branch to get the material?
    We do have much collections to choose from.Thanks

    Bugis Store:
    91 Bencoolen Street ,#01-72/79,Sunshine Plaza Singapore 189652.Tel: +65 63376468
    (Opening hours 9am - 9pm)

    Simei East Point
    3 Simei Street 6,#03-26 , EastpointMall,S528833. Tel :+65 65389916
    (Opening hours 10am -10pm)

    Seletar Store & Studio:
    33 Sengkang West Ave,#02-22/23,Seletar Mall,S797653.Tel +65 62883066
    (Opening hours 10am-10pm)

  • Question : Inquiry for the item from Dan****Jun 12, 2018

    is this set student grade or artist grade?

    Answer : [Re] Inquiry for the item from Dan****

    Hello dear customer,Yes it is .
    Best Regards,
    Umistrong Ptk Ltd

  • Question : restockFeb 09, 2018

    when will the 24 set be restocked?

    Answer : [Re] restock

    Dear customer,
    We would update the system once the products reach here.
    Thanks with best regards,
    Umistrong Pte Ltd

  • Question : Inquiry for the item from oot****Feb 04, 2018

    Winsor Newton makes two grades of watercolour paint: the professional grade, simply called Winsor Newton and the student line called WN Cotman. The size of the tube doesn’t correspond to either, nor do some of the paint names. But if it’s Cotman in these tubes, the colour name should be Viridian HUE, not just Viridian. That’s a better pigment and it’s made in France.

    So are the tubes in this set WN Cotman or Winsor Newton professional grade?

    Thanks.

    Answer : [Re] Inquiry for the item from oot****

    Dear customer,

    The set is not professional grade or Cotman. It's the student grade. Thanks.

    Regards,
    Umistrong

  • Question : Authentic?Nov 19, 2016

    Hi, are watercolours original Winser watercolours? The packaging seems different?

    Answer : [Re] Authentic?

    Hi,

    Yes, the picture maybe a little bit different as the real product.
    You can come to our store and check it, thanks.

    Umistrong

+View all Notice, FAQ, Q&A >>
6 7 8 10 16 Inch and A3 A4 Size  Photo Frame/ Interior Decoration Photo Frame/Photo frame photo wall
6 7 8 10 16 Inch and A3 A4 Size Photo Frame/ Interior Decoration Photo Frame/Photo frame photo wall
Item Q&A
  • Question : Inquiry for the item from jo_****Jun 20, 2018

    Hi. Does your photo frames come with standing support or just the support for hanging only? (noticed the option to buy extra stand) Tks.

    Answer : [Re] Inquiry for the item from jo_****

    Hi Dear customer,

    Greetings to you.

    The photoframe does comes with the standing support behind.

    You may proceed to order them.Thanks with best regards.

    Umistrong Pte Ltd

  • Question : Inquiry for the item from sam****Apr 26, 2018

  • Question : Inquiry for the item from Xia****Apr 19, 2018

    Hi, I need a 5R photo frame, can you recommend the size? Thanks.

    Answer : [Re] Inquiry for the item from Xia****

    Hi
    You can choose 127 × 178cm.
    Thanks.

  • Question : MaterialApr 03, 2018

    hi there, is the frame cover made with glass or polystrene?

    Answer : [Re] Material

    Hello dear customer,

    Greetings to you.

    The Frame Cover made of Acrylic Sheets.So its a light weight.

    Thanks with best Regards,
    Umistrong Art Store.

  • Question : Inquiry for the item from ima****Apr 03, 2018

    Hi Sir/Mdm, do you have 4R photo frame with stand? How do I select horizontal stand instead of vertical stand? Thanks!

    Answer : [Re] Inquiry for the item from ima****

    Hello dear Customer,

    Greetings to you.

    We dont have horizontal Stand frame.

    Thanks with best Regards,
    Umistrong

+View all Notice, FAQ, Q&A >>
Umistrong Acrylic Paint/ 250ml / 500ml/ 1000ml/ Artist Acrylic Color/ 创意涂鸦/ 丙烯画颜料
Umistrong Acrylic Paint/ 250ml / 500ml/ 1000ml/ Artist Acrylic Color/ 创意涂鸦/ 丙烯画颜料
Item Q&A
  • Question : WhiteMay 14, 2018

    Hi, There are no options for white. Do you have white?

    Answer : [Re] White

    Hi customer,

    Greetings to you.
    We don't have white colour in stock.

    Thanks for your time!

    Best regards,
    Umistrong.

  • Question : Acrylic WhiteMar 16, 2018

    Hi. I looking for white color but the selection no white. Do you have stocks. Thanks.

    Answer : [Re] Acrylic White

    yes, we have white color white size do you need?

    Question : [Re] Acrylic White

    500ml would be good.

    Answer : [Re] Acrylic White

    But i cannot find it in when selecting under option

    Question : [Re] Acrylic White

    hi you can orde anyother color and make a remark. andwe will send you a white color. Thanks.

    Regards,
    Umistrong

    Answer : [Re] Acrylic White

    I order orange yellow (remark change to white) but I still receive orange yellow. Please arrange exchange

    Question : [Re] Acrylic White

    Hi,

    Once we deliver to your area, we will change the color for you. If you are free, Please come down to any of our stores to change. Thank you very much.

    Regards,
    Umistrong

    Answer : [Re] Acrylic White

    I still cannot find time go to your store for exchange. Please arrange delivery. Previously already paid for qexpress charges.Please advise when you come for exchange.

    Question : [Re] Acrylic White

    HI,

    I have told the warehouse to deliver. But there is no order from your area. Please find a time to change at our branch. The delivery fee will refund. Thank you very much.

    Regards,
    Umistrong

    Answer : [Re] Acrylic White

    ok. I will try go seletar mall to do the exchange by next week.

    Question : [Re] Acrylic White

    Ok. Thank you very much for your understanding.

  • Question : Inquiry for the item from Joe****Dec 11, 2017

    May i know which of the acrylic white colour paint for kids is thicker? need to paint on coloured board and paper. also if I order now,
    can collect from your Simei outlet this Thurs?

    Answer : [Re] Inquiry for the item from Joe****

    Hi,

    Titanium white should be OK. Please come down to our Simei or Bugis Store to check. Thank you very much.

    Regards,
    Umistrong

Tombow Dual Brush Pen Art Markers Bright
Tombow Dual Brush Pen Art Markers Bright
Item Q&A
  • Question : 800 Baby PinkMay 09, 2018

    Dear supplier,

    may i know whether you carry this colour?

    Thank you

    Answer : [Re] 800 Baby Pink

    Dear customer,

    Greetings to you.

    We don't carry this colour.

    Thanks for your time!

    Best regards,
    Umistrong.

    Question : [Re] 800 Baby Pink

    is ok thank you

    Answer : [Re] 800 Baby Pink

    You're welcome!

Maries art wooden board A2/A3/A4/A5 艺术画板
Maries art wooden board A2/A3/A4/A5 艺术画板
Item Q&A
  • Question : Inquiry for the item from min****May 07, 2018

    Hi, is it possible to request cut half for A3? Tks!

    Answer : [Re] Inquiry for the item from min****

    Dear customer,
    Greetings to you.The half of A3 is A4,so that you can order the A4 size of it.
    Thanks for your time and consideration!

    Best regards,
    Umistrong.

  • Question : Inquiry for the item from tha****Apr 29, 2018

  • Question : Maries art wooden board A2Apr 24, 2017

  • Question : wooden boardJun 03, 2016

    Hi,may know size all the wooden board?

    Answer : [Re] wooden board

    Hi,
    we provide A2, A3, A4 and A5. You can select from pull down list. Thank you and have a nice day!

  • Question : what is the thickness of the A2 board?Oct 15, 2015

    what is the thickness of the A2 board?

    Answer : [Re] what is the thickness of the A2 board?

    It's about 4mm.

Painter Wooden Handle Nylon Bristle Oil Painting Brush all size wide area flat wall painting acrylic patinting 1 2 3 4 5 6 7 8 9 10 11 12
Painter Wooden Handle Nylon Bristle Oil Painting Brush all size wide area flat wall painting acrylic patinting 1 2 3 4 5 6 7 8 9 10 11 12
Item Q&A
  • Question : Inquiry for the item from hen****May 05, 2018

    Hi seller may I know the width of the brushes for size 1 and 2 pls? Thanks.

    Answer : [Re] Inquiry for the item from hen****

    Hi Dear Customers,

    Greetings to you.

    The brushes for size 1 is = 0.3cm
    The brushes for Size 2 is =0.5cm

    Thanks with best regards,
    Umistrong Pte Ltd

  • Question : Inquiry for the item from sht****Apr 30, 2018

    Why still don't have Shop Pick-up option? 😐

    Answer : [Re] Inquiry for the item from sht****

    Dear customer,You may go to our outlet to get the material.

    Thanks with best Regards,
    Umistrong Pte Ltd

  • Question : Inquiry for the item from lyu****Apr 24, 2017

    Are the brushes suitable for emulsion paint?

    Answer : [Re] Inquiry for the item from lyu****

    Dear customer,yes you can use it for emulsion paint.Thanks

  • Question : Inquiry for the item from lyu****Apr 24, 2017

    What is the measurements in CM for all the brush sizes?

    Answer : [Re] Inquiry for the item from lyu****

    Dear Customer,these are the following details. size 4 = 2.5cm , size 5 is =3.5cm , size 6 is 4cm, size 8 =5cm ,size 10cm = 7cm, size 11 = 7.5cm. thanks

    Dear Customer,Which size of brush that you are looking for ? Maybe we could help you to find the brush that you need.Thanks
    (Apr 26, 2017 15:48)

Umistrong Fine Art Canvas/Cotton Canvas/Linen Canvas/The professional grade pre-stretched canvas
Umistrong Fine Art Canvas/Cotton Canvas/Linen Canvas/The professional grade pre-stretched canvas
Item Q&A
  • Question : Inquiry related delivery from Lso****May 04, 2018

    Can pickup item from Seletar Mall?

    Answer : [Re] Inquiry related delivery from Lso****

    Hi dear Customer,

    Greetings to you,

    Yes you may pick it up from Seletar.

    Thanks with best regards,
    Umistrong Pte Ltd

  • Question : Inquiry for the item from aug****Mar 13, 2018

    Hi, can I pick up from the store in seletar mall?

    Answer : [Re] Inquiry for the item from aug****

    Hi, Seletar Branch will open next week after 20th Mar. Thanks.

  • Question : Black canvasSep 28, 2016

    Hi do you sell black canvas?

    Answer : [Re] Black canvas

    Hi,

    We have black canvas. It is made of linen. If you come to our store at Bugis, you can enjoy 20% discount for the black canvas.
    Thank you.

    Best Regards,
    Umistrong

  • Question : Wooden framesAug 24, 2016

    Hi! I already have two pieces to frame up.
    The artwork goes by the size 33cm x 23cm.
    Is it possible to just purchase the wooden frames?

    Thank you!

    Answer : [Re] Wooden frames

    Hi

    Yep, you can come to our shore buy the wooden frames.
    Thank you for attention

    Umistrong

  • Question : Framing svcJul 02, 2016

    Hi for canvas size 60x80 and 50x70 how much is the price for framing?

    Answer : [Re] Framing svc

    Hi, sorry we don't provide framing service. We only sell ready-made canvas.

    Thank you

    Best Regards,
    Umistrong

+View all Notice, FAQ, Q&A >>
Stainless Steel Ruler/Ruler/20cm 30cm 60cm Stainless Steel Ruler/钢尺/8 inch12 inch 24 inch
Stainless Steel Ruler/Ruler/20cm 30cm 60cm Stainless Steel Ruler/钢尺/8 inch12 inch 24 inch
Item Q&A
  • Question : Inquiry for the item from sht****Apr 26, 2018

    Dear Seller
    Do you have 1m or 1.5m length steel ruler?
    If so, can you include them as option for us to choose?
    Thank you!

    Answer : [Re] Inquiry for the item from sht****

    Dear Customer,

    Thanks for noticing that,We would update the system soom.

    Best Regards,
    Umistrong Art Store

    Question : [Re] Inquiry for the item from sht****

    Please inform me once updated. Thank you!

    Answer : [Re] Inquiry for the item from sht****

    Hi,

    We have updated. Thank.

    Regards,
    Umistrong

    Question : [Re] Inquiry for the item from sht****

    Sorry seller, I still cannot find the length 100cm (1m) option. Please check your options again.

    Answer : [Re] Inquiry for the item from sht****

    Dear customer,

    We will get back to you again/ or You may passby our outlet to get the materials.

    Thanks with best regards,
    Umistrong Pte Ltd.

    Question : [Re] Inquiry for the item from sht****

    I hope to use the QPoints I have on my purchases. That's why I prefer to buy using Qoo10.

    Answer : [Re] Inquiry for the item from sht****

    Dear Customer,

    Yes we would like to update our system as soon as possible so you can enjoy the QPoints.

    Thanks with best Regards,
    Umistrong Pte Ltd.

  • Question : Inquiry for the item from aah****Apr 26, 2018

    Hi seller
    Can you please include the 1m (100cm or 1米) ruler?
    I don't see the option but I saw it was available at the store...
    Awaiting your reply.
    Thanks.

    Answer : [Re] Inquiry for the item from aah****

    Dear Customer,

    Yes indeed.We would update it soon.

    Thanks for your time & consideration.

    Best Regards,
    Umistrong Art Store.

Umistrong Fine Art Canvas/Cotton Canvas/Linen Canvas/The professional grade pre-stretched canvas primed specifically for oil painting and acrylic
Umistrong Fine Art Canvas/Cotton Canvas/Linen Canvas/The professional grade pre-stretched canvas primed specifically for oil painting and acrylic
Item Q&A
  • Question : Inquiry related delivery from aug****Apr 29, 2018

    Hi, can I order this and self collect at seletar mall to save on delivery? But how to wavier the delivery charge if this is possible. Can refund the delivery charge when I collect from the store? Thanks

    Answer : [Re] Inquiry related delivery from aug****

    Hi dear customer,Yes you may collect from Seletar.Thanks.
    Best Reagrds,
    Umistrong Pte Ltd

    Question : [Re] Inquiry related delivery from aug****

    But I already paid for delivery charges. Is there any refund?

    Answer : [Re] Inquiry related delivery from aug****

    Hi Dear Customer,

    Sorry to inform that we cant refund you.Next time you may just passby the shop would do.

    Thanks with best regards,
    Umistrong Pte Ltd

Cutting mat/A5 A4 A3 A2 A1 Size Cutting Mat/Self-Healing Cutting Mat/切割板
Cutting mat/A5 A4 A3 A2 A1 Size Cutting Mat/Self-Healing Cutting Mat/切割板
Item Q&A
  • Question : self collect todayApr 30, 2018

  • Question : Inquiry for the item from sht****Apr 25, 2018

    Hi seller
    I wish to do self collection at the Eastpoint Store as I don't want to incur the shipping cost of $3.99.
    How do I do that?
    Will you refund me the shipping cost if I do self collection?
    Please advise.
    Thank you!

    Answer : [Re] Inquiry for the item from sht****

    Dear customer,

    You may passdown the branch already.You may not need to pay the shipping fee if you do self collection from our branch.
    Thanks with best regards,

    Umistrong Art Store.

  • Question : Inquiry for the item from jon****Mar 20, 2018

    Hi seller, do you know when your stock is coming for A1 size cutting mats?

    Regards

    Answer : [Re] Inquiry for the item from jon****

    Hi, Its available now. Thanks.

  • Question : Is this available in inchesNov 24, 2017

    Is this item available in inch marking?

    Answer : [Re] Is this available in inches

    Dear Customer,

    The cutting mat is available in cm only.thanks

  • Question : can we use rotary cutter on this mat?Aug 15, 2017

    will there be scratches if use rotary cutter?

    Answer : [Re] can we use rotary cutter on this mat?

    Hi,

    There won't be scratches because the surface is self-healing. Thanks.

    Regards,
    Umistrong

+View all Notice, FAQ, Q&A >>
Tripod Stand/ Portable easel/ 便携式/ 画架/ Oil Color/ Canvas/ Acrylics Color/ Paintings
Tripod Stand/ Portable easel/ 便携式/ 画架/ Oil Color/ Canvas/ Acrylics Color/ Paintings
Item Q&A
  • Question : voucher expired?Apr 14, 2018

    Hi i bought a tripod stand and opted for self collection. i totally forgot about my order and thus it stated that the voucher expired. can i still come and collect my item? i bought the stand in february.

    Answer : [Re] voucher expired?

    Hi,

    You can still come and buy. But I am not sure about the voucher. I need check the status whne you come. Thank you.

    Regards,
    Umistrong

  • Question : sizeDec 17, 2017

    hi can the black tripod fit a 50*60cm canvas ? thanks

    Answer : [Re] size

    On Qpost : Dear customer,Yes the canvas can fits the canvas size 50x60.Thanks

    Question : [Re] size

    Thanks! Ive just placed my order along with other items, i saw there is free gift for purchase above $30?

    Answer : [Re] size

    Hi,
    Yes, Above 30 there is a gift. We will end the promotion until the gift is giving out. Thank ou very much.

    Regards.
    Umistrong

    Question : [Re] size

    Hi thanks! May i know when will I receive the items? :)

    Answer : [Re] size

    Usually It will take 1-2 days to reach. Thank you very much.

    Question : [Re] size

    Okay, is qxpress delivering tomorrow or thu? So i know which day to stay home to wait for the parcel!

    Answer : [Re] size

    Sorry. We also don't know when they will deliver. The Qxpress has already collected the items. The delivery staff will call you before delivery. Thank you very much.

    Regards,
    Umistrong

    Question : [Re] size

    Hi i have received the items but didn’t see any free gift?

    Answer : [Re] size

    Hi
    Sorry about that. We have around 50 free gifts for the comming Christmas. The event ends when we give out all the gifts. In your next order, please leave a message so that we send you a gift. Thank you very much.

    Regards,
    Umistrong

    Question : [Re] size

    Hi im abit disappointed cos previously you mentioned there is free gift and i saw is the watercolor paper, which is one reason why i try to spend above $30

    Answer : [Re] size

    Hi im abit disappointed cos previously you mentioned there is free gift and i saw is the watercolor paper, which is one reason why i try to spend above $30

    Question : [Re] size

    Hi,

    As I mentioned before, the enent ends when all the gifts sent out. Don;t worry, we will give you a gift in your next order(any amount). Thank you very much for your understanding.

    Regards,
    Umistrong

  • Question : Inquiry for the item from ada****Nov 23, 2017

    Any difference between the black and the sliver?

    Answer : [Re] Inquiry for the item from ada****

    hi good morning,Black is made with metal, will be more heavy while the silver is made with aluminium which will be much more lighter.

  • Question : Whiteboard 60 x 90Oct 10, 2017

    Will this take in whiteboard of 60 x 90 ?
    What is the maximum weight it can sustain ?

    Answer : [Re] Whiteboard 60 x 90

    Hello dear customer,the tripod can holds the a2 size which is 40cm x 50cm at most.60cm x 90cm would be too big for it to sustain.thanks

  • Question : Inquiry for the item from bil****Aug 12, 2017

    hi can the black tripod stand can carry a A1 portrait size canvas?? also i saw you can meet up at simei mrt can i do it today?so that i would not need to pay for delivery charges

    Answer : [Re] Inquiry for the item from bil****

    Hello,dear customer,the tripod can hold A2 size.We would recommend to passby our store at 3 Simei Street 6,#03-26 Eastpoint Mall S528833.Its only 5 mins away from the Simei Mrt. Tel : +65 6538 9916

+View all Notice, FAQ, Q&A >>
Faber castell watercolor pencil 12 24 36 48 60 72 set professional drawing supplies
Faber castell watercolor pencil 12 24 36 48 60 72 set professional drawing supplies
Item Q&A
  • Question : Inquiry related delivery from qee****Apr 12, 2018

    Order#252832509

    Hi seller, may I know when will you process my order? Can the delivery arrive by next Wednesday? Urgent. Pls confirm.. tq.

    Answer : [Re] Inquiry related delivery from qee****

    Hi,

    We have alreay sent it. Thank you.

    Regards,
    Umistrong

    Question : [Re] Inquiry related delivery from qee****

    Hi seller,

    I saw the status still under "shipping requested"?

    Answer : [Re] Inquiry related delivery from qee****

    There's no email or msg to prompt the item has been shipped out and status remain no change. Are you sure that you hv already sent it?

    Question : [Re] Inquiry related delivery from qee****

    So sorry that I have checked the shipment. This pencil is out of stock. Please cancel the order. Thank you for your understanding.

    Regards,
    Umistrong

    Answer : [Re] Inquiry related delivery from qee****

    Oh dear~ How to cancel the order? Your side can do and refund the $ back to me?

    Question : [Re] Inquiry related delivery from qee****

    Dear Customer,

    We would refund the money back as soon as possible.Thanks for your time and consideration.

    Best Regards,
    Umistrong

  • Question : abt order number 251174088Apr 03, 2018

    Hi could I check when my order will be sent?

    Answer : [Re] abt order number 251174088

    Hello dear Customer,

    Greetings to you.Our sincere sorry for you.We are sending the item as soon as possible.Thanks for the patience.Much appreciated.

    Thanks with Best Regards,
    Umistrong Art Store

12 / 24 color Superior Twin Marker Pen Set 1/5mm Alcohol Based Ink Art Markers Student /Design
12 / 24 color Superior Twin Marker Pen Set 1/5mm Alcohol Based Ink Art Markers Student /Design
Item Q&A
FABER-CASTELL Faber-Castell pencil shavings (square type)/Pencil Sharpener/2 holes Pencil Sharpener/削笔刀/Double
FABER-CASTELL Faber-Castell pencil shavings (square type)/Pencil Sharpener/2 holes Pencil Sharpener/削笔刀/Double
Item Q&A
  • Question : Inquiry for the item from ade****Apr 08, 2018

    Hi, why is it S$3.50 at simei store?

    Answer : [Re] Inquiry for the item from ade****

    For some products, Qoo10 price and store price is a little different.

  • Question : Inquiry for the item from ade****Mar 27, 2018

    Hi, upon sharpening pencil, the pencil debris will contain in the case?

    How to go bedok north outlet for collection if taking bus?

    Answer : [Re] Inquiry for the item from ade****

    yes, the debris will contain in the case. The store is in Eastpoint Mall next to Simei MRT. Thank you very much.

    Regards,
    Umistrong

    Question : [Re] Inquiry for the item from ade****

    Which unit?

    Answer : [Re] Inquiry for the item from ade****

    HI,
    Simei Store: 3 Simei Street 6, #03-26 Eastpoint Mall S528833.

    Thanks

Umistrong Acrylic Paint/ 250ml / 500ml/ 1000ml/ Artist Acrylic Color/ 创意涂鸦/ 丙烯画颜料
Umistrong Acrylic Paint/ 250ml / 500ml/ 1000ml/ Artist Acrylic Color/ 创意涂鸦/ 丙烯画颜料
Item Q&A
  • Question : Inquiry for the item from bal****Apr 06, 2018

    So each bottle is 500ml ?

    Answer : [Re] Inquiry for the item from bal****

    We have different sizes. From 250 to 1000ml. You can come down to any of our branch to buy. Thank you.

Wooden Hand Model/木质手模
Wooden Hand Model/木质手模
Item Q&A
  • Question : Inquiry for the item from mid****Mar 22, 2018

    Hi, what are the measurement for all the sizes?

    Answer : [Re] Inquiry for the item from mid****

    Hi, you can go to any of our branches to buy. There are more options. from 5 inch to 12 inch. Thanks.

  • Question : Inquiry for the item from lyn****Oct 08, 2017

    alright, i will head over next week on 14 October.

    Answer : [Re] Inquiry for the item from lyn****

    dear customer , you can bring down to our shop .for change produce location at simei mrt , call 65389916 before you come

  • Question : Inquiry for the item from lyn****Oct 07, 2017

    hi seller, i have recently purchased this product and it just arrived but one of the fingers and one of the joints are extremely loose ( i could shake the hand and it would move ) is there a way to tighten it?
    I have also tried screwing the screws at the joint tighter but it doesn’t seem to work.

    Answer : [Re] Inquiry for the item from lyn****

    Hello dear customer,

    You may passby to our Bugis Outlet to exchange the product.

    We are located at 91 bencoolen Street ,#01-72 Sunshine Plaza S189652 .Tel : +65 6337 6468

    Our operations hours from 9am-9pm.

    Thnaks with best regards,
    Umistrong Pte Ltd

SketchBook/A3 A4 A5 Drawing Block/Drawing Pad/Sketch Paper/Artist Sketchbook/Potentate SketchBook
SketchBook/A3 A4 A5 Drawing Block/Drawing Pad/Sketch Paper/Artist Sketchbook/Potentate SketchBook
Item Q&A
  • Question : WatercolorMar 09, 2018

    Can be use for watercolor and modern calligraphy?

    Answer : [Re] Watercolor

    Hi,

    For watercolor, maybe it's too thin.You should use watercolor paper. Brush pen of calligraphy is ok. . Thanks

    Regards,
    Umistrong

  • Question : A5 Brown PaperOct 04, 2015

    Hi seller, would it be possible to select only brown papers instead of a mixture of white and brown for the A5 size?
    May i also check if the papers are individual pieces in the folder that i can detach?

    Thank you!

    Answer : [Re] A5 Brown Paper

    Hi, this book has two types which white paper only and mixture of white and brown color. If you want to select brown color paper only, you may choose these two types.

    http://list.qoo10.sg/item/POTENTATE-ARTIST-SKETCH-BOOKDESIGN/435704119?sellerview=on

    http://list.qoo10.sg/item/POTENTATE-BROWN-SKETCHBOOK-FOR/435704154?sellerview=on

    Thank you


Storage Box/Wooden Painting Box/Laptop Easel Box/Beech Material Box for storage oil painting materia
Storage Box/Wooden Painting Box/Laptop Easel Box/Beech Material Box for storage oil painting materia
Item Q&A
  • Question : Inquiry for the item from ho.****Mar 07, 2018

    What kind of wood is this ? Do u currently have stock ? Will I be able to order and collect from store on same day ?

    Answer : [Re] Inquiry for the item from ho.****

    Thanks for shopping with us.

48pcs Pencil Wrap Pencil Holder colored pencils case Roll Multi-purpose Pouch For School Office Art
48pcs Pencil Wrap Pencil Holder colored pencils case Roll Multi-purpose Pouch For School Office Art
Item Q&A
  • Question : RestockFeb 27, 2018

    Only A2 and C1 is left. Will the other types be restocked soon?

    Answer : [Re] Restock

    Sorry, the restock may need several weeks. Thank you very much.

  • Question : 关于商品soo****会员的咨询。Oct 17, 2017

Palette/ Oil Paint Palette/ Watercolor Palette/ Painting/ Palette Tray/ Artist
Palette/ Oil Paint Palette/ Watercolor Palette/ Painting/ Palette Tray/ Artist
Item Q&A