Q&A board

Q & A Lists
Item Question & Answer
[1+1+1 Promo] Simple Facial Cleansing Wipes 25s - 4 Types (Made IN UK)
[1+1+1 Promo] Simple Facial Cleansing Wipes 25s - 4 Types (Made IN UK)
Item Q&A
  • Question : Inquiry related delivery from eng****Jan 22, 2018

    Hello. I have ordered 2 sets of facial wipes that should come with two bottles of 200ml Dove shower wash. Unfortunately, the two bottles were not delivered to me. Can I know when it will be delivered or if it will be delivered at all?

    Answer : [Re] Inquiry related delivery from eng****

    Hi Customer, we apologise for the misunderstanding. Unfortunately, due to a techincal error the thumbnail was not updated on the date of your purchase but the free Dove bodywash promo has already ended. Thank you!

  • Question : Inquiry from tin****Jan 21, 2018

    Missing body wash.

    Answer : [Re] Inquiry from tin****


    2018-01-22 12:26:24

    Hi Customer, we apologise for the misunderstanding. Unfortunately, due to a techincal error the thumbnail was not updated on the date of your purchase but the free Dove bodywash promo has already ended. Thank you!

  • Question : MISSING BODY WASH IN MY PACKAGEJan 16, 2018

    Hi Seller, thank you for your reply on 11 January to resend the balance of 3 bottles of Dove Sensitive Body Wash 200ml (Order no. 241724908, 241724909 and 241724910). May I humbly ask when I can expect them? I also want to make sure someone is home to receive them. Thanks and appreciate it.

    Answer : [Re] MISSING BODY WASH IN MY PACKAGE

    Hi Customer, the items will be sent via normal mail to you. Thank you!

  • Question : Inquiry for the item from Ali****Jan 11, 2018

    Hello. Are you not going to reply me regarding my missing order?

    Answer : [Re] Inquiry for the item from Ali****

    Hi customer, Sorry for the inconvenience caused. Please refer to our previous reply. Thank you.

  • Question : DID NOT RECEIVE DOVE SENSITIVE BODY WASHJan 09, 2018

    Hi Seller, I have received my 3 orders (Order no. 241724908, 241724909 and 241724910) but I did not receive the 3 bottles of free Dove Sensitive Body Wash 200ml which were supposed to come with each order. I was rather disappointed as I was looking forward to trying the Body Wash. I believe there must be an overlook on your part or honestbee's. I would appreciate it if you could check with your delivery staff or honestbee and get back to me. Thanks.

    Answer : [Re] DID NOT RECEIVE DOVE SENSITIVE BODY WASH

    Hi Customer,

    My sincere apologies for the missing body wash in your package. We will resend you the balance. Thank you!

+View all Notice, FAQ, Q&A >>
[1+1+1 Promo] 3x200ml Simple Facial Care Set! Facial Wash + 2 X Cleansing Water/ Award Winner
[1+1+1 Promo] 3x200ml Simple Facial Care Set! Facial Wash + 2 X Cleansing Water/ Award Winner
Item Q&A
  • Question : Inquiry for the item from maz****Jan 22, 2018

    Hi, i hv face eczema n due to steroid cream my skin has become thinner,Is this product suitable for me?
    If yes, which one wud u recommend,refreshing or mosturizing facial wash. Tq

    Answer : [Re] Inquiry for the item from maz****

    Hi Customer, Simple facial wash is free of any harsh chemicals. However, we recommend that you consult your own physcian before applying any facial products. Thank you!

  • Question : Inquiry for the item from han****Jan 19, 2018

    I received 2 micellar water instead of 1 toner and 1 micellar water

    Answer : [Re] Inquiry for the item from han****

    Hi Customer, we apologise for the confusion. Due to overwhelming demands we have replaced all Toners with Micellar water. We have already placed up the notice on the item info. Thank you and sorry for the inconvenience caused.

  • Question : Inquiry for the item from kat****Jan 17, 2018

    Can change 3 bottles to face micellar?

    Answer : [Re] Inquiry for the item from kat****

    Hi Customer, unfortunately the bundle is fixed. We will take note of your suggestion and might implement it in our future bundles. Thank you!

  • Question : Inquiry for the item from jen****Jan 13, 2018

    Hi seller, wonder when will be the tonner in stock?

    Answer : [Re] Inquiry for the item from jen****

    Hi Customer, we do not have an exact date of the restock yet. But stay tuned as we are expecting stocks to come in really soon. Thank you!

  • Question : Inquiry related delivery from rud****Jan 12, 2018

    When u key in the tracking number, it still says preparing to ship.

    Answer : [Re] Inquiry related delivery from rud****

    Hi Customer, your parcel has been packed and has already left our warehouse. It is currently been sorted by honestbee and will be shipped to you ASAP. Thank you!

+View all Notice, FAQ, Q&A >>
[1+1 Promo] St Ives Bodywash 400ml x 2 bottles (FREE Dove Sensitive Bodywash 200ml)
[1+1 Promo] St Ives Bodywash 400ml x 2 bottles (FREE Dove Sensitive Bodywash 200ml)
Item Q&A
  • Question : Dove body wash not free?Jan 15, 2018

    hi, you mentioned free Dove body wash, but you charge us 50 cts when we choosing the free gift. Even no free gift selection need to charge 50cts. Please clarify.

    Answer : [Re] Dove body wash not free?

    Hi Customer, the additional $0.50 charge is not for the free Dove body wash but the St Ives apricot option. Kindly select another St Ives body wash type for the free option. Thank you.

  • Question : Inquiry for the item from asl****Sep 04, 2017

    Expiry date please?

    Answer : [Re] Inquiry for the item from asl****

    Hi, expiry date is from Aug 2018 onwards

  • Question : Inquiry for the item from sal****Sep 04, 2017

    1+1-both must be same item or can chose 2 diff flavours. Tq

    Answer : [Re] Inquiry for the item from sal****

    Replied

  • Question : Inquiry for the item from sal****Sep 04, 2017

    1+1-both must be same item or can chose 2 diff flavours. Tq

    Answer : [Re] Inquiry for the item from sal****

    Hi, it has to be the same

  • Question : Inquiry for the item from cqf****Sep 02, 2017

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Timotei Shampoo and Conditioner Intense repair / Shine recharge / Strength and shine 400ml
Timotei Shampoo and Conditioner Intense repair / Shine recharge / Strength and shine 400ml
Item Q&A
  • Question : Inquiry for the item from joy****Dec 19, 2017

    When will you re stock Strength and Shine shampoo?

    Answer : [Re] Inquiry for the item from joy****

    Hi! Unfortunately we do not have an exact date on when the new stocks will be coming in. Thank you.

  • Question : 2in1 intense shampooDec 18, 2017

    Do you carry the 2in1 intense shampoo with the coconut oil? I cannot find it in retail outlets, used to buy it in Guardian Pharmacy but they don't have this one recently. Where can I get it?

    Answer : [Re] 2in1 intense shampoo

    Hi! Unfortunately, we do not carry stocks for this product. Thank you!

  • Question : [Others] Related InquiriesFeb 08, 2017

    Hi Seller, are you still giving Shop Coupon for following your shop? Can give me if have. Thanks.

    Answer : [Re] [Others] Related Inquiries

    Hi,
    Sorry we are not giving anymore.
    Thanks!

  • Question : [About Item] Related InquiriesFeb 08, 2017

    Hi Seller, are you still giving Shop Coupon for following your shop? Can give me if have. Thanks.

    Answer : [Re] [About Item] Related Inquiries

    Hi,
    Sorry we are not giving anymore.
    Thanks!

  • Question : [Others] Related InquiriesFeb 08, 2017

    Hi Seller, are you still giving Shop Coupon for following your shop? Can give me if have. Thanks.

    Answer : [Re] [Others] Related Inquiries

    Hi,
    Sorry we are not giving anymore.
    Thanks!

+View all Notice, FAQ, Q&A >>
Toni and Guy 1+ 1 Bundle Shampoo / Conditioner / Styling / Dry Shampoo / Hairspray
Toni and Guy 1+ 1 Bundle Shampoo / Conditioner / Styling / Dry Shampoo / Hairspray
Item Q&A
  • Question : Inquiry for the item from cry****Dec 10, 2017

    Hi, can I enquire when is the expiry date of the 2 hit sprays? Preferable it be in 2019 or 2020, as I won't be able to use it so fast, please advise the exact date of expiry and also will need it really urgently, will u be able to deliver it the next day? Or is it possible to self collect at a lower pricing? Thanks, please advise :))

    Answer : [Re] Inquiry for the item from cry****

    Hi! Both the hairsprays are fresh stock. We restocked on June 2017 and they have 3 years of shelf life. Unfortunately we do not do next day delivery or self collection. Delivery is done by honestbee, so please do allow at least 3 working days for the item to be delivered. Thank you.

♥11.11 Event♥ (1+1+1) [Dove] Bath Care Set! Facial Wash + Body Wash + Shampoo (Made in UK)
♥11.11 Event♥ (1+1+1) [Dove] Bath Care Set! Facial Wash + Body Wash + Shampoo (Made in UK)
Item Q&A
  • Question : Shipping MethodNov 26, 2017

  • Question : Inquiry for the item from jke****Nov 11, 2017

    Hi, what are the expiry dates for the items in anti-ageing group old ? Thanks

    Answer : [Re] Inquiry for the item from jke****

    Hi, i do not have the expiry date for the products but thisis the batch number: B005 @ 10/18. Hope this helps!

(1+1+1 Qoo10 Exclusive) DOVE AHS MOISTURE OIL SHAMPOO 510ml+OIL CONDITIONER 510ML (Free Showerhead)
(1+1+1 Qoo10 Exclusive) DOVE AHS MOISTURE OIL SHAMPOO 510ml+OIL CONDITIONER 510ML (Free Showerhead)
Item Q&A
  • Question : Inquiry for the item from qwq****Nov 10, 2017

    Possible to ask for 2 shampoo instead?

    Answer : [Re] Inquiry for the item from qwq****

    Hi, sorry, this is the current fixed bundle

  • Question : Inquiry for the item from sam****Oct 30, 2017

    HI I DONT need shampoo can i opt for 2 conditioner instead?

    Answer : [Re] Inquiry for the item from sam****

    Replied

  • Question : Inquiry for the item from sam****Oct 30, 2017

    Hi can i opt for 2 conditioner instead? I don need shampoo.

    Answer : [Re] Inquiry for the item from sam****

    Hi, very sorry that this is the current bundle sale.

  • Question : Inquiry for the item from eng****Sep 30, 2017

    Why price differ not $14.90 but 17.70 ?

    Answer : [Re] Inquiry for the item from eng****

    Hi, sorry i dont understand

    Question : [Re] Inquiry for the item from eng****

    Yr advertising show $14.90 free shipping.

    Answer : [Re] Inquiry for the item from eng****

    Some times we have daily deal, promos so have diff prices

  • Question : Stone replacementSep 26, 2017

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▲Never Before Price▲1+1 Promo 【St. Ives 】Facial Scrub  170g
▲Never Before Price▲1+1 Promo 【St. Ives 】Facial Scrub 170g
Item Q&A
  • Question : Inquiry for the item from fon****Jul 24, 2017

    Hi Seller, what's the expiry date for the St Ives facial scrub?

    Answer : [Re] Inquiry for the item from fon****

    It is fresh stock

  • Question : Body scrub availableDec 13, 2016

    Hi. Do you carry body scrub?
    Thanks for the prompt reply.

    Answer : [Re] Body scrub available

    Hi,

    We do carry bodywash. You can check out our shop for more products.

    Thanks!

▲PONDS▲ WHITE BEAUTY PEARL CLEANSING GEL 50mlx3
▲PONDS▲ WHITE BEAUTY PEARL CLEANSING GEL 50mlx3
Item Q&A
  • Question : Expiry date?Nov 30, 2016

    When's the expiry date?

    Answer : [Re] Expiry date?

    Hi Customer,
    The expiration date is in 2018/9. Hope you enjoy our product!
    Thanks