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Item Question & Answer
(10/8~13)★~53% SALE+Free Gift★Korea★ [VANAV] Time Machine/RAY-Galvanic ion face/skin care massager
(10/8~13)★~53% SALE+Free Gift★Korea★ [VANAV] Time Machine/RAY-Galvanic ion face/skin care massager
Item Q&A
  • Question : Inquiry for the item from mis****Oct 12, 2019

    Hi, may I enquire if I purchase the time massager, will I receive the $24 free gift? Thanks!

    Answer : [Re] Inquiry for the item from mis****

    Dear Customer,

    Sorry for the belated reply.

    From October 8th to 13th,
    There was a discount + gift giving event.

    Thank you and best regards,

  • Question : Inquiry for the item from ivy****Oct 02, 2019

    When discount again?

    Answer : [Re] Inquiry for the item from ivy****

    Dear Customer,

    Sorry for the belated reply.

    Oct. 8-13.
    Discounts + gift giving events will be held.

    Thank you and best regards,

    Question : [Re] Inquiry for the item from ivy****

    I used my husband a/c already buy.tq so much

    Answer : [Re] Inquiry for the item from ivy****

    Received but no fee gift?

    Question : [Re] Inquiry for the item from ivy****

    Dear Customer,

    Unfortunately, only those who purchased it within the time period can receive it.

    Thank you and best regards,:)

  • Question : Inquiry for the item from son****Sep 23, 2019

    no. 304230106
    Hi Seller. The device cannot be power up.There is no red and blue blinking LEDS up. It's faulty. Please advise.

    Answer : [Re] Inquiry for the item from son****

    Hi Seller, please reply.

    Question : [Re] Inquiry for the item from son****

    Hi Seller, I had used new battery to test, still the device cannot be powered up. Can you going to send me a new one? Please advise

    Answer : [Re] Inquiry for the item from son****

    Dear Customer,

    Sorry for the delated reply. We’re really sorry for this inconvenience.

    If you're okay, we'd like to help you with the refund.
    Actually, the refund process is much easier and faster but if you want to make an exchange, we’ll collect the product from you(arranging for the courier man) as soon as possible.
    and will send you the new one once the defective device arrives at our office.

    However, we do recommend you to get a refund. Please advise.

    Thank you and best regards,

    Question : [Re] Inquiry for the item from son****

    Hi Seller, please assist to get a refund for me. Thank you.

    Answer : [Re] Inquiry for the item from son****

    Dear Customer,

    Thank you for your understanding!
    What time will be convenient for you to collect the product? :)

    Question : [Re] Inquiry for the item from son****

    Hi Seller. Please come at 4pm onwards daily. THANK YOU

    Answer : [Re] Inquiry for the item from son****

    Dear Customer,
    Yes! I will make a reservation for the collection!
    Thank you and best regards,:)

  • Question : Inquiry related delivery from zod****Sep 18, 2019

    If I order today when can i receive?

    Answer : [Re] Inquiry related delivery from zod****

    Dear Customer,

    Sorry for the belated reply.

    It may take about a week.
    Please note, however, that the exact delivery period may vary.


    Thank you and best regards,

  • Question : Inquiry for the item from lyn****Sep 14, 2019

    Hi,


    Is it have one year warranty?

    Answer : [Re] Inquiry for the item from lyn****

    Anybody here?

    Question : [Re] Inquiry for the item from lyn****

    Dear Customer,

    Sorry for the belated reply.

    That's right. The warranty period is one year.


    Thank you and best regards,

+View all Notice, FAQ, Q&A >>
★30% SALE★KOREA No.1 Beauty Device★ [VANAV] UP6 – 6-in-1 Galvanic ion face massager/skin care
★30% SALE★KOREA No.1 Beauty Device★ [VANAV] UP6 – 6-in-1 Galvanic ion face massager/skin care
Item Q&A
  • Question : Inquiry for the item from Ce_****Sep 16, 2019

  • Question : Inquiry related delivery from wzw****Aug 05, 2019

    how many days required for shipping to Singapore?

    Answer : [Re] Inquiry related delivery from wzw****

    Hello, sir:) it takes about an average of a week to order and receive! Thank you!

  • Question : Inquiry for the item from soe****Jul 11, 2019

    Hi

    I only saw the 8% cupon ? Where ti download 12% cupon ? Thanks

    Answer : [Re] Inquiry for the item from soe****

    Why the device is different with korea vanav instagram?

    Question : [Re] Inquiry for the item from soe****

    Hello customer,

    VANAV UP5 product is for the domestic market and has the same function.
    UP6 product has the additional ‘MASK’ mode which can be used when using the sheet mask pack.

    thanks.:)

    Answer : [Re] Inquiry for the item from soe****

    Hi i can’t download the 12% cupon ?thanks

    Question : [Re] Inquiry for the item from soe****

    Hello customer,

    If you have questions about downloading coupons,Please contact the Qoo10 Customer Center.

    thanks.:)

(6/14~23)★$30 Value FREE GIFT★ [VANAV] Time Machine White/S - Galvanic ion face/skin care massager
(6/14~23)★$30 Value FREE GIFT★ [VANAV] Time Machine White/S - Galvanic ion face/skin care massager
Item Q&A
  • Question : Inquiry related return and exchange from MYC****May 06, 2019

    Dear Seller,

    I have send you many mails about your defective item, I need to do exchange,
    when can u reply me??????????????????????

    Answer : [Re] Inquiry related return and exchange from MYC****

    Dear Customer, I'm sorry for the delay in answering.
    I have answered another inquiry, so please check.Thanks

    Question : [Re] Inquiry related return and exchange from MYC****

    the courier man collected on 1 June & already reach korea on 4 june, been sending you many mails but your don't bother to reply me & item still in korea hub you don't bother to collect back. please be a responsible seller & reply me & refund back to me

    Answer : [Re] Inquiry related return and exchange from MYC****

    the client.

    Sorry for the delay in my replying.

    Your product hasn't arrived at our office yet due to customs problems.

    The last processing is in progress, and I'll give you a refund as soon as I get to the office.

  • Question : Inquiry related cancel and refund from MYC****Jun 17, 2019

    seller does not reply after collect back faulty item & never refund to me

    Answer : [Re] Inquiry related cancel and refund from MYC****

    the client.

    Sorry for the delay in my replying.

    Your product hasn't arrived at our office yet due to customs problems.

    The last processing is in progress, and I'll give you a refund as soon as I get to the office.

★KOREA No.1 Beauty Device★ [VANAV] HOT n COOL SKIN FIT - Heating/Cooling Face skin care  massager
★KOREA No.1 Beauty Device★ [VANAV] HOT n COOL SKIN FIT - Heating/Cooling Face skin care massager
Item Q&A
  • Question : Inquiry for the item from cut****May 09, 2019

    Is the device come with 3 pin plug?

    Answer : [Re] Inquiry for the item from cut****

    Dear Customer,

    We provide EU plug as an adaptor for H&C skin fit.

    Thanks

    Question : [Re] Inquiry for the item from cut****

    What's the voltage of the device?

    Answer : [Re] Inquiry for the item from cut****

    Dear Customer, Available on 110v-220v Thanks:)

    Question : [Re] Inquiry for the item from cut****

    Is it compatible with Singapore voltage?

    Answer : [Re] Inquiry for the item from cut****

    The voltage of the product is 110v-240v and can be used.:))

    Question : [Re] Inquiry for the item from cut****

    How long it takes to go down to 5C?

    Answer : [Re] Inquiry for the item from cut****

    Dear Customer

    It takes up to 40 seconds.

    Thanks:)

  • Question : Inquiry from kar****Apr 11, 2019

    Hi Seller,shall I register the warranty by myself?Hope to hear from you soon.Thks

    Answer : [Re] Inquiry from kar****

    Dear Customer,

    There is a warranty card in the package of the device.

    Please let us know if you have any further question. Thanks.

    Question : [Re] Inquiry from kar****

    Hi Seller,that mean I do not need to do the Warranty by myself if there is a
    warranty card inside,Is it am I correct?

    If there is Device Defect,what shall
    I do?

    Answer : [Re] Inquiry from kar****

    The warranty period for the repair of the product is one year from the date of purchase. If you want to repair it, show the order details or send the warranty card to the head office with the product.

    vanav address: doctorstech on the sixth floor,Sangilro 6 Gil 55,Gangdong-gu, Seoul

  • Question : Inquiry for the item from jae****Mar 16, 2019

    Does this device using rechargeable built in battery or is it using normal batteries?

    Answer : [Re] Inquiry for the item from jae****

    Sorry for the late reply! HOT&COOL SKIN FIT is using rechargeable built in battery
    Please let us know if you have any further question. Thanks.

  • Question : Inquiry for the item from soe****Dec 11, 2018

    Hi seller ,

    U don’t sell up5 device ? Please see the attached photo

    Answer : [Re] Inquiry for the item from soe****

    For now, we are selling RAY, TIME MACHINE AND HOT&COOL SKIN FIT. Unfortunately, we don't distribute UP5 through this channel. Please let us know if you have any further question. Thanks.

    Question : [Re] Inquiry for the item from soe****

    Hi
    Thanks for reply .

    For the hot and cold skin fit machine , if i want to use it on clay mask also can ? What mode need to set ? Thanks

    Answer : [Re] Inquiry for the item from soe****

    Dear Customer,

    We sincerely apologize for this late reply.
    Please kindly understand that we need time to check & provide accurate information.

    Actually, we don’t recommend to use “clay mask” with Hot & Cool skin fit device.
    Because, this hard texture of clay mask could make scratch to titanium head.

    It is much better to use a sheet mask with our hot & cool device if you want to apply facial sheet mask.
    Moreover, we would like to give one more tip about care your product.
    After using this device, please wipe to clean it with dry cloth or wet wipes, etc.
    It can help you use your device longer.

    Have a warm and happy holidays!

    Thanks

    Question : [Re] Inquiry for the item from soe****

    Hi

    I mean before apply clay mask to message with 39•c den apply clay mask . I didn’t direct message on clay mask . My intention is to open the pores .

    Because i saw ur product usage page before apply nose pack message with 39•c mode.


    Hope u can clarify this .

    Thank you

    Answer : [Re] Inquiry for the item from soe****

    Dear Customer,

    Yes, your understanding is so right.
    In that case, you can use HOT & COOL device before apply clay mask on your face.
    Please proceed heating mode with 39 degree to open pore and deeply cleanse skin like stem towel.
    Please let me know if you have any further question. Thanks!

★KOREA No.1 Beauty Device★ [VANAV] Time Machine - Galvanic ion face /neck skin care massager
★KOREA No.1 Beauty Device★ [VANAV] Time Machine - Galvanic ion face /neck skin care massager
Item Q&A
  • Question : Inquiry for the item from ses****May 29, 2019

    Whats the diff between the red, pink & white time machine??

    Answer : [Re] Inquiry for the item from ses****

    Dear customer

    The color of the time machine is just the difference in color, so its performance and function are the same.

    Thanks:)

  • Question : Inquiry for the item from jar****May 06, 2019

    Hi!

    Is this suitable for use for pregnant women?
    Asking as not sure if there are electric charges or waves that could harm baby? Thank you!


    Best
    Jane

    Answer : [Re] Inquiry for the item from jar****

    Dear Customer,
    Hello, this device is a galvanic ion massage that generates microcurrent, and pregnant women are banned from using it. Thanks.:)

  • Question : Colour option - whiteOct 15, 2018

    Hi there,

    Do you have the white colour Time Machine? When will it be back in stock?

    Thanks
    JF

    Answer : [Re] Colour option - white

    Hi, Timemachine colors has white, silver, pink, and red.
    You can choose from the four colors of the link.
    https://www.qoo10.sg/g/550864689
    Thank you.

    Question : [Re] Colour option - white

    Hi, Please see attached picture. Do you ship to Australia?

    Answer : [Re] Colour option - white

    https://www.qoo10.sg/g/550864689
    You can check the color picture on the link.
    Unfortunately, you can only ship within Singapore.

  • Question : Inquiry for the item from ang****Jun 22, 2018

    How do I turn off the time machine? . I cannot seem to turn off it when I press on the power mode. I have to leave it to off automatically after 5 min.

    Answer : [Re] Inquiry for the item from ang****

    Press the power button for more than 1 second. ^^

[VANAV] Korea No.1 beauty device RAY- Ultramini Galvanic ion face /neck skin care massager
[VANAV] Korea No.1 beauty device RAY- Ultramini Galvanic ion face /neck skin care massager
Item Q&A
  • Question : Inquiry for the item from apr****Nov 15, 2017

    why the price from $49.90 has now increased to $57.90? i was about to purchase it amd saw the change in price. :(

    Answer : [Re] Inquiry for the item from apr****

    Thank you for the inquiry. It was a promotional price and now it's finished. Sorry for your inconvenience. Thank you.

  • Question : Inquiry for the item from Ali****Nov 14, 2017

    What is the difference between VanavRay and Vanav Time Machine? Appreciate yr advice for my ordering.

    Answer : [Re] Inquiry for the item from Ali****

    Thank you for the inquiry.
    The function of Time machine and Ray is almost same – Micro vibration, Galvanic Ion and LED(Yellow). But Time machine has 3 kinds of Galvanic ion modes - (+), (-), (±) – and you can select a mode as you want. Also, it has much bigger head so you can massage face, neck and body. Ray has only (+) Galvanic ion for skin absorption and no selection of mode. It has small head so good to massage small areas like around eye zones and mouth.

    If you want simple skin absorption of cosmetic products for small areas, Ray is suitable.
    If you want to massage skin more delicately with various cosmetic products like Anti-aging products, Vitamin C products etc, Time machine would be good. Thank you.

  • Question : Inquiry for the item from yea****Nov 10, 2017

  • Question : WarrantyNov 08, 2017

    Dear Seller, Please advise any warranty period for the product. Thanks

    Answer : [Re] Warranty

    Thank you for the inquiry, Warranty is 1 year. In case of defect by careless/wrong use, maintenance fee could be charged regardless of warranty. Thank you.