Q&A board

Available
Daily: 12pm to 7pm
Q & A Lists
Item Question & Answer
2019 Latest HP Brand New Upgrade Version Of HP14s CF1020TX and HP 15 da-1028TX | i5-8256U Processor | 8GB Ram 512 SSD . 1 Year On-Site Warranty!
2019 Latest HP Brand New Upgrade Version Of HP14s CF1020TX and HP 15 da-1028TX | i5-8256U Processor | 8GB Ram 512 SSD . 1 Year On-Site Warranty!
Item Q&A
  • Question : Inquiry for the item from 211****Jul 19, 2019

    Hi, do you issue official shop purchase invoice? Will upgrading of SSD by your shop void the HP warranty?

    Answer : [Re] Inquiry for the item from 211****

    Dear customer, the only invoice will be in Qoo10. However, if you wish to request for a copy of an official invoice, we can provide you with it. Any upgrading will not void the warranty. Thank you!

  • Question : Inquiry for the item from cpt****Apr 21, 2019

    Can upgrade to 16g mb ram? Any other changes other than the 512ssd change by ur shop? Which brand ssd u using?

    Answer : [Re] Inquiry for the item from cpt****

    Dear Customer,

    The ram can be upgraded to 16GB Ram. Only SSD and ram can be change. SSD brand we are using is WD, Samsung or Intel and it depends on our stock availability.

    Thanks,
    Venture IT Solutions

    Question : [Re] Inquiry for the item from cpt****

    But theres no option to upgrade to 16gb ram

    Answer : [Re] Inquiry for the item from cpt****

    Dear Customer,
    Will update soon.
    Thanks!
    Venture it Solutions

  • Question : Inquiry related delivery from hap****Apr 16, 2019

    Hi, can u ship out my order asap? I need it urgently. Thanks.

    Answer : [Re] Inquiry related delivery from hap****

    Dear customer ,
    already send out thanks .

    thanks
    ventute it

  • Question : Inquiry for the item from ere****Apr 03, 2019

  • Question : Inquiry for the item from yix****Mar 22, 2019

    Is the 512gb SSD originally installed by HP or is it replaced by ur shop?

    Answer : [Re] Inquiry for the item from yix****

    Dear Customer,
    It replaced by our shop.
    Thanks!
    Venture it Solutions

Microsoft Office Home And Student 2019 - WINDOWS [Original]
Microsoft Office Home And Student 2019 - WINDOWS [Original]
Item Q&A
  • Question : Inquiry for the item from jon****Jul 17, 2019

  • Question : Inquiry for the item from Apn****Jul 16, 2019

    Hello,
    Does it include Microsoft Outlook?

    Answer : [Re] Inquiry for the item from Apn****

    Dear customer, for home & student 2019, it does not include outlook. Thank you!

  • Question : Inquiry for the item from cli****Jul 04, 2019

    Does this require yearly subscription fee for renewal to use?

    Answer : [Re] Inquiry for the item from cli****

    Dear customer, there is no yearly subscription fee. Thank you!

  • Question : Inquiry for the item from qiu****Jun 18, 2019

  • Question : Inquiry for the item from Den****Jun 04, 2019

    Can use for Mac?

    Answer : [Re] Inquiry for the item from Den****

    Dear Customer,
    Yes.
    Thanks!

+View all Notice, FAQ, Q&A >>
HP Notebook 15-da1028tx / Intel® Core™ i5-8265U / Windows 10 Home 64 / 15.6 Inch / 8 GB RAM / 1TB HDD / NVIDIA® GeForce® MX110. Local Stocks and Warranty!
HP Notebook 15-da1028tx / Intel® Core™ i5-8265U / Windows 10 Home 64 / 15.6 Inch / 8 GB RAM / 1TB HDD / NVIDIA® GeForce® MX110. Local Stocks and Warranty!
Item Q&A
  • Question : Inquiry for the item from 239****Jul 12, 2019

    Hi New & Sealed?
    Is RAM upgradeable?

    Answer : [Re] Inquiry for the item from 239****

    Dear customer,it is brand new and RAM can be update. Thank you!

LENOVO THINKPAD E490 / i5 / 8GB / 1TB HDD
LENOVO THINKPAD E490 / i5 / 8GB / 1TB HDD
Item Q&A
  • Question : Inquiry for the item from arj****Jul 10, 2019

    Hi Seller, the item's color is silver or black?

    Answer : [Re] Inquiry for the item from arj****

    Dear customer, this laptop is in silver. Thank you!

HP 14 / 15 Inch Laptop | Latest i5 8TH Gen 8265U Processor | 8GB Ram Free Upgrade to 1TB HDD + 128 SSD - 1 Year Onsite Warranty
HP 14 / 15 Inch Laptop | Latest i5 8TH Gen 8265U Processor | 8GB Ram Free Upgrade to 1TB HDD + 128 SSD - 1 Year Onsite Warranty
Item Q&A
  • Question : Inquiry for the item from ken****Jun 29, 2019

    So for the 15" total spec is 16GB RAM and 128GB SSD and 1TB HDD?

    Answer : [Re] Inquiry for the item from ken****

    Dear Customer,

    It's 8GB Ram, We will give free upgrade / add on 128GB SSD on this promo. So it will be 8GB RAM / 128GB SSD + 1TB HDD

    Thanks,
    Venture IT Solutions

  • Question : Inquiry for the item from chu****Jun 28, 2019

    Hi,

    For upgrade to ssd will the os be installed on SSD for me?

    Answer : [Re] Inquiry for the item from chu****

    Dear Customer,

    For all the SSD upgrade, we will clone over your original operating system from your HDD to SSD and we will clean and repartition the HDD so that once you receive your laptop, everything will be done and you can start using it.

    Thanks,
    Venture IT Solutions

  • Question : Inquiry for the item from 260****Jun 24, 2019

    Hi Sir,

    If i buy the 15", do you install the Window OS on the free SSD or the 1 TD?

    Answer : [Re] Inquiry for the item from 260****

    Dear customer, we will help to clone the Window OS over to the SSD. Thank you!

    Question : [Re] Inquiry for the item from 260****

    So may i ask default is SSD install Window OS

    Answer : [Re] Inquiry for the item from 260****

    Dear customer, we will install the Window OS on the SSD. Thank you!

  • Question : Inquiry for the item from lux****Jun 23, 2019

  • Question : Inquiry for the item from jwp****Jun 21, 2019

+View all Notice, FAQ, Q&A >>
NEW! [SLIM LIGHT] Lenovo 710S-131IKB| INTEL i5-7200 | 4GB RAM | 256SSD | 13.3 FHD IPS SCREEN W/ WINDOWS 10 | 1.2kg Lightweight. 1 Year Warranty
NEW! [SLIM LIGHT] Lenovo 710S-131IKB| INTEL i5-7200 | 4GB RAM | 256SSD | 13.3 FHD IPS SCREEN W/ WINDOWS 10 | 1.2kg Lightweight. 1 Year Warranty
Item Q&A
  • Question : Inquiry for the item from swe****May 31, 2019

  • Question : Inquiry for the item from tom****Mar 24, 2019

    Hi! Does the product come with warranty?

    Answer : [Re] Inquiry for the item from tom****

    Dear Customer,
    Yes,it come with warranty.
    Thanks!
    Venture it Solutions

  • Question : Inquiry for the item from Sna****Dec 12, 2018

    comes with MS Office/office 365?

    Answer : [Re] Inquiry for the item from Sna****

    Dear Customer,
    Microsoft Office is additional charge.
    Thanks!
    Venture it Solutions

    Question : [Re] Inquiry for the item from Sna****

    how much?

    Answer : [Re] Inquiry for the item from Sna****

    Dear customer ,
    below option have a price list .

    thanks

    Question : [Re] Inquiry for the item from Sna****

    How long warranty for item?

    Answer : [Re] Inquiry for the item from Sna****

    Dear Customer,
    Microsoft Office is without warranty.
    Thanks!
    Venture it Solutions

    Question : [Re] Inquiry for the item from Sna****

    No I mean the laptop! Haha

    Answer : [Re] Inquiry for the item from Sna****

    Dear Customer,
    2 Year warranty.
    Thanks!
    Venture it Solutions

  • Question : Inquiry related delivery from mda****Dec 12, 2018

    Hi can you please ship this to NZ. How much will the additional cost to ship to NZ? Please advise. Thanks. Would appreciate quick reply

    Answer : [Re] Inquiry related delivery from mda****

    Dear Customer,
    May i know what is NZ?
    Thanks!
    Venture it Solutions

    Question : [Re] Inquiry related delivery from mda****

    NZ is New Zealand.

    Answer : [Re] Inquiry related delivery from mda****

    Dear customer ,
    sorry ,so far qoo10 cant do the shipping to nz.

    thanks

  • Question : Inquiry related delivery from spa****Dec 08, 2018

    Have this order been picked up?

    Answer : [Re] Inquiry related delivery from spa****

    Dear Customer,
    You order haven't picked up.
    Thanks!
    Venture it Solutions

+View all Notice, FAQ, Q&A >>
HP Notebook - 14-cm0109au / 4GB / 128 SSD / AMD Ryzen™ 3 2200U / AMD Radeon™ Vega 3 Graphics / WIN10 (UP TO 14 HOUR BATTERY LIFE )
HP Notebook - 14-cm0109au / 4GB / 128 SSD / AMD Ryzen™ 3 2200U / AMD Radeon™ Vega 3 Graphics / WIN10 (UP TO 14 HOUR BATTERY LIFE )
Item Q&A
  • Question : Inquiry related delivery from sum****May 27, 2019

  • Question : Inquiry for the item from mlt****May 23, 2019

    May I know what is the weight of this laptop? Thank you very much.

    Answer : [Re] Inquiry for the item from mlt****

    Dear Customer,

    It's around 1.5KG.

    Thanks,
    Venture IT

  • Question : Inquiry for the item from Spl****Apr 06, 2019

    Is Microsoft office installed?

    Answer : [Re] Inquiry for the item from Spl****

    Dear Customer,
    It is no istall with Microsoft Office.
    Thanks!
    Venture it Solutions

  • Question : Inquiry for the item from pla****Apr 03, 2019

    What is the maximum ram it supports and is the ram soldered? What is the max ssd it supports and is it soldered?

    Answer : [Re] Inquiry for the item from pla****

    Dear Customer,

    Max Ram support is 32GB. Total have 2 ram slot, not soldered. The highest space of SSD we have tried is 2TB. The SSD is using M.2, not soldered.

    Thanks,
    Venture IT Solutions

  • Question : Inquiry from Hyb****Mar 31, 2019

+View all Notice, FAQ, Q&A >>
Kaspersky 2 years Anti Virus License Card
Kaspersky 2 years Anti Virus License Card
Item Q&A
  • Question : Inquiry for the item from zac****Apr 23, 2019

    Hi, may I know which software is this for? Internet Security or Anti Virus?

    Answer : [Re] Inquiry for the item from zac****

    Dear Customer,
    This is Anti Virus.
    Thanks!

HP ENVY 13-ah1032TX and ah-1031TX Notebook|13.3 Inch Touchscreen Lightweight Laptop| years Onsite Wa
HP ENVY 13-ah1032TX and ah-1031TX Notebook|13.3 Inch Touchscreen Lightweight Laptop| years Onsite Wa
Item Q&A
  • Question : Inquiry for the item from aft****Mar 23, 2019

    May I know why is there only 1 year warranty instead of 2 years?

    Answer : [Re] Inquiry for the item from aft****

    Dear Customer,
    This model is 2 years warranty.
    Thanks!
    Venture it Solutions

    Question : [Re] Inquiry for the item from aft****

    Thanks for the quick reply! If I order today, when would I receive the item?

    Answer : [Re] Inquiry for the item from aft****

    Dear Customer,
    Can i know which model you want to order?
    Thanks!
    Venture it Solutions

    Question : [Re] Inquiry for the item from aft****

    HP ENVY 13-ah1031TX

    Answer : [Re] Inquiry for the item from aft****

    Dear Customer,
    Around Wednesday will receive you item.
    Thanks!
    Venture it Solutions

  • Question : Inquiry for the item from aft****Mar 23, 2019

    This is not touch screen, right?

    Answer : [Re] Inquiry for the item from aft****

    Dear Customer,
    Sorry, it not come with touch screen . Thanks for remind.
    Venture it Solutions

  • Question : Inquiry for the item from bri****Dec 27, 2018

    Does the 360 gb model support USB C charging?

    Answer : [Re] Inquiry for the item from bri****

    Dear Customer,
    Hp envy-0029TU have USB Type C Port.
    Thanks!
    Venture It Solutions

  • Question : Inquiry related delivery from 245****Nov 12, 2018

  • Question : Inquiry for the item from lee****Nov 03, 2018

+View all Notice, FAQ, Q&A >>
2019 HP Brand New Model! HP Pavilion 13-an0018TU| i5 8th Gen 256 m.2 SSD // 512GB | Use Qoo10 Coupon For More Discount|2 Years Onsite Warranty|
2019 HP Brand New Model! HP Pavilion 13-an0018TU| i5 8th Gen 256 m.2 SSD // 512GB | Use Qoo10 Coupon For More Discount|2 Years Onsite Warranty|
Item Q&A
Genuine OFFICE HOME BUSINESS 2016 | Local | Buy with Confidence
Genuine OFFICE HOME BUSINESS 2016 | Local | Buy with Confidence
Item Q&A
  • Question : Inquiry from 261****Jan 24, 2019

    hi friend:
    please plus my whatsapp +8615388033770

    Answer : [Re] Inquiry from 261****

    Dear Customer,
    What inquiry for you?
    Thanks!
    Venture it Solutions

    Question : [Re] Inquiry from 261****

    I am a software wholesaler, I can give you the best price.
    please plus my whatsapp +8615388033770 or my WeChat SpringTigei

    Answer : [Re] Inquiry from 261****

    noted

  • Question : Inquiry for the item from Mer****Nov 19, 2018

    Is this version transferable?

    Answer : [Re] Inquiry for the item from Mer****

    Dear customer,
    no ,only for 1 pc 1 user .

    thanks

Brand New HP Laptop|i5 8th Generation 256 SSD| 2 Years Onsite Warranty| Free Mouse For Every Purchase of the Laptop|
Brand New HP Laptop|i5 8th Generation 256 SSD| 2 Years Onsite Warranty| Free Mouse For Every Purchase of the Laptop|
Item Q&A
  • Question : Inquiry for the item from koh****Dec 12, 2018

    Does it comes with external dvd drive and hdmi-to-vga converter/adapter?

    Answer : [Re] Inquiry for the item from koh****

    Dear Customer,
    This no come with external dvd drive and hdmi-to-vga converter/adapter.
    Thanks!
    Venture it Solutions

  • Question : Inquiry for the item from koh****Dec 12, 2018

    Does it comes with external dvd drive and hdmi-to-vga converter/adapter?

    Answer : [Re] Inquiry for the item from koh****

    Dear Customer,
    This no come with external dvd drive and hdmi-to-vga converter/adapter.
    Thanks!
    Venture it Solutions

  • Question : Inquiry for the item from shy****Dec 12, 2018

    Hi,

    Does it come pre-installed with Windows 10? Or If I want to add on, how much would it be?

    Answer : [Re] Inquiry for the item from shy****

    Dear Customer,
    This come with window10.
    Thanks!
    Venture it Solutions

  • Question : Inquiry for the item from eth****Nov 23, 2018

    Hi can i know how heavy is the laptop?

    Answer : [Re] Inquiry for the item from eth****

    Dear customer ,
    the weight About 1.45kg

    thanks

  • Question : Laptop specsNov 09, 2018

    Hi,

    May I know if the specs are the same as stated on the HP online store? It states that the screen is 14" diagonal FHD IPS BrightView micro-edge WLED-backlit (1920 x 1080), which is different from what is stated on your listing. Please kindly advise. Thank you.

    Answer : [Re] Laptop specs

    Dear customer ,
    yes, u are right this model
    come with FHD 1920X1080

    THANKS

|LG Gram 13Z970-E.AA5BA3 13 inch [Dark Silver] (Intel i5 8GB RAM 256GB SSD)
|LG Gram 13Z970-E.AA5BA3 13 inch [Dark Silver] (Intel i5 8GB RAM 256GB SSD)
Item Q&A
  • Question : Inquiry for the item from sha****Nov 23, 2018

    Hi, could I check if there is a touch screen function?

    Answer : [Re] Inquiry for the item from sha****

    Dear customer ,
    this model dun have touch screen funtion .
    weight 840gram and 8 hour battery life .

    thanks

  • Question : About the ProjectorApr 18, 2018

    HI This Laptop still comes with the Projector for free.

    Answer : [Re] About the Projector

    Dear customer,

    Sorry that no more free projector for this model. Will edit the details asap.

    Thanks.
    Venture IT Solutions

  • Question : Inquiry for the item from adi****May 28, 2017

    Does it have windows installed? If I buy todah, can i collect it from shop today?

    Answer : [Re] Inquiry for the item from adi****

    Hi Customer

    Yes, it preloaded window 10. Once you receive voucher code , you can come pick up your goods immediately.


    Thanks!
    Venture IT Solutions Pte Ltd

  • Question : WarrantyMay 18, 2017

    Dear seller,

    Does it come with local/international warranty?

    Thanks.

    Answer : [Re] Warranty

    Dear customer
    yes ,with 1 year local warranty .

    thanks
    venture it

  • Question : Lowest price for ssdMay 14, 2017

    Hi,

    The option for 512 ssd is too expensive. What is the best price you can give? If reasonable, i'll buy immediately. Otherwise, the new gram 2017 seems more appealing

    Answer : [Re] Lowest price for ssd

    Dear customer ,
    for this lg gram the ssd is using m.2 ssd .

    thanks
    from venture

Brand New LG Gram 15(15Z975)|Latest 8th Generation Model|Make Your Purchase Now To Enjoy Free Gifts|2 Years Warranty|
Brand New LG Gram 15(15Z975)|Latest 8th Generation Model|Make Your Purchase Now To Enjoy Free Gifts|2 Years Warranty|
Item Q&A
  • Question : Inquiry for the item from yow****Oct 13, 2018

    Do you have an option to upgrade to 16gb Ram?

    Answer : [Re] Inquiry for the item from yow****

    Dear Customer

    For this model only have 1 ram slot, so we can only slot in 16gb ram x1 . it cost $229
    If you are interested you can purchase this laptop and choose store pickup, you can purchase the ram at our store , and there is techniqian to help you upgrade the ram.

    Thanks!
    Venture IT Solutions Pte Ltd

  • Question : Inquiry for the item from ngb****Mar 15, 2018

    May I know is there any 1+1 year pick-up warranty?
    Based on LG singapore website, all LG gram laptops come with 1+1 year pick-up warranty.

    Thank you!

    Answer : [Re] Inquiry for the item from ngb****

    Dear customer,

    Yes, u are right, LG Gram come with 1+1 warranty, total 2 years covered by LG service centre Singapore.

    Thanks.
    Ryan
    Venture IT Solutions

    Question : [Re] Inquiry for the item from ngb****

    Sorry for a few questions:
    1. Can I use your receipt for LG Red Fair gift redemption?
    2. Is warranty registration online?
    3. Do I need to scan & upload receipt?
    Most of the time, if the products are ok, we don't need to activate warranty.

    Answer : [Re] Inquiry for the item from ngb****

    Dear customer,

    For free bundle items as stated as the product title & options, warranty base on purchase date which the purchase details from Qoo10 sent by email. Feel free to call our hotline 8876 8761 if need further information.

    Thanks.
    Ryan
    Venture IT Solutions