Veronica Holic
Veronica Holic
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Q & A Lists
Item Question & Answer
★Today Limited 200P Crazy Sale!★1+1 [Missha] Triple Shadow★Missha Bestselling Eyeshadows★
★Today Limited 200P Crazy Sale!★1+1 [Missha] Triple Shadow★Missha Bestselling Eyeshadows★
Item Q&A
  • Question : Inquiry for the item from Sho****May 23, 2018

  • Question : Inquiry for the item from gra****Apr 27, 2018

  • Question : WORST SELLER IN QOO10 HISTORYApr 21, 2018

  • Question : Inquiry for the item from cas****Apr 12, 2018

    I haven't receive my order and it has been 2 weeks pass. Could you pls check and reply. My order number 251448222

    Answer : [Re] Inquiry for the item from cas****

    Dear C,

    We are so sorry...No.1 arrived finally today.
    So, we shipped out your items today.
    Love.

    Question : [Re] Inquiry for the item from cas****

    Ok noted. I shall wait for few more days

  • Question : Inquiry related delivery from Sel****Apr 13, 2018

+View all Notice, FAQ, Q&A >>
[Age 20s] ★Essence Cover Pact SPECIAL SET★ Season 10= 2 Cases + 4 Refills + 4 Puffs + Gifts
[Age 20s] ★Essence Cover Pact SPECIAL SET★ Season 10= 2 Cases + 4 Refills + 4 Puffs + Gifts
Item Q&A
  • Question : New StockMay 09, 2018

    Do you have stock for "Season 10"?

    Answer : [Re] New Stock

    Dear C,

    Yes, we have.
    Love.

    Question : [Re] New Stock

    Can you update the drop down list, any promotion?

    Answer : [Re] New Stock

    Dear C,

    Well...not right now...
    If you buy over the weekend, you can use Qoo10 coupons..that the best tip...
    Love.

    Question : [Re] New Stock

    But I cannot select season10...

    Answer : [Re] New Stock

    How to buy season 10, please advise.

    Question : [Re] New Stock

    Where are you, no reply from you.

  • Question : Inquiry for the item from sce****May 22, 2018

  • Question : Inquiry for the item from ire****May 20, 2018

  • Question : Season 10 itemMay 14, 2018

  • Question : WORST SELLER IN QOO10 HISTORYApr 21, 2018

    THIS IS WHAT YOU WROTE TO YOUR CUSTOMER IN PRIVATE!

    “You are so ignorant...that is manufactured date!!!!! PLEASE BE CAREFULL!!! We will remember your name and address. NEver order from us again!!!! We will cancel!!!!”


    Can’t believe Qoo10 has such a seller like you!! And you are UNAPOLOGETIC about it!! IS THIS THE WAY YOU TREAT YOUR CUSTOMER?! THATS THE WAY YOU RUN YOUR BUSINESS?? IN A FILTHY WAY??

    As a customer I REGRETTED BUYING FROM someone like YOU! WORST DECISION MADE TO BUY FROM YOU!! I have never met such a BARBARIC AND UNETHICAL SELLER LIKE YOU!!

    Answer : [Re] WORST SELLER IN QOO10 HISTORY

    Dear L,

    If you leave this message again.
    We will report it.
    Stop Here!

    Question : [Re] WORST SELLER IN QOO10 HISTORY

    Just saying the truth, evidence on photo attached. I should be the one reporting. Tsk tsk.

    Answer : [Re] WORST SELLER IN QOO10 HISTORY

    Yes, report us.
    We will report you to Qoo10!

+View all Notice, FAQ, Q&A >>
[Innisfree]★1+1 Auto Eyebrow★Wide Flat Pencile is easy to draw eyebrows★A variety of Black Brown C
[Innisfree]★1+1 Auto Eyebrow★Wide Flat Pencile is easy to draw eyebrows★A variety of Black Brown C
Item Q&A
  • Question : Inquiry related delivery from emm****May 18, 2018

    I placed my order 255007667 on 28 apr. May i know when i can receive my order as it has been more than 2 wks.
    Pls advise urgently

    Answer : [Re] Inquiry related delivery from emm****

    To date i still have not received the pencils. It has been more than 3 wks. Please check n advise urgently.

  • Question : Inquiry for the item from doo****May 22, 2018

  • Question : SHIPPING 11 Jun 2018May 22, 2018

  • Question : Inquiry related delivery from doo****May 14, 2018

    Cart number 118442802
    Order number 254941920
    From 28 April till now no delivery updates. When can u send out? If not pls cancel and refund

    Answer : [Re] Inquiry related delivery from doo****

    Dear H,

    We are so sorry...we do not have urban..
    So please, change your colors to honey brwon or rose brown...
    Love.

    Question : [Re] Inquiry related delivery from doo****

    If no more urban, pls cancel and refund. Thanks

    Answer : [Re] Inquiry related delivery from doo****

    Hi. Are u going to process the refund?

  • Question : Order haven't receivedMay 10, 2018

+View all Notice, FAQ, Q&A >>
[1+1] ★★2018 March New Greentea Cleansing Foam★★Qoo10 Lowest Price Sale★★
[1+1] ★★2018 March New Greentea Cleansing Foam★★Qoo10 Lowest Price Sale★★
Item Q&A
  • Question : Inquiry for the item from xiu****May 22, 2018

  • Question : Inquiry for the item from cha****May 18, 2018

  • Question : Inquiry related delivery from iiq****Mar 01, 2018

  • Question : Inquiry related cancel and refund from pbk****Dec 12, 2017

    When are you proceeding my refund please? You sent the wrong item to me and I have sent you pictures, emailed you info as requested and not heard anything. It has been a month. This is really disappointing.

    Answer : [Re] Inquiry related cancel and refund from pbk****

    It has been 2 months and I am appalled by the lack of response. You sent me a wrong item of a lower value and have not acted on this.

  • Question : Inquiry related cancel and refund from pei****Nov 25, 2017

    My item still yet to received,please refund

    Answer : [Re] Inquiry related cancel and refund from pei****

    236945257 & 236945258
    Please reply as it is pending since 12 nov

    Question : [Re] Inquiry related cancel and refund from pei****

    Dear t,

    We are so sorry...for this delay.
    Finally Volcanic Foams arrived to us.
    We will ship out all shipment which includes most fresh Volcanic Cleansing Foams.
    We guess you will get your items on Thursday.
    Love.

    Answer : [Re] Inquiry related cancel and refund from pei****

    So can i get the tracking number?

    Question : [Re] Inquiry related cancel and refund from pei****

    Yes, you already got it.
    We guess you can get your items tomorrow.
    Love.

+View all Notice, FAQ, Q&A >>
★100 Set Limited Sale!★2018 New Innisfree Mask★My Real Squeeze Mask★Skin Clinic★Second Mask★
★100 Set Limited Sale!★2018 New Innisfree Mask★My Real Squeeze Mask★Skin Clinic★Second Mask★
Item Q&A
  • Question : Inquiry for the item from Yiw****May 16, 2018

  • Question : Inquiry related delivery from eli****Jan 30, 2018

    Plse cancel order and refund.

    Answer : [Re] Inquiry related delivery from eli****

    OK...no problem
    Sorry for mess.

  • Question : Refund or I will report you for fraudJan 28, 2018

    Dear seller,

    Kindly process the refund for cart number 116187550(order numbers 243142128-243142132) immediately or I will take action to report you for fraud.
    I have sent you numerous private messages which you have not addressed at all.

    Answer : [Re] Refund or I will report you for fraud

    Dear J,

    We are so sorry..
    We will proces refund..
    So sorry..
    v.

  • Question : Inquiry related delivery from eli****Jan 28, 2018

    Hi I’ve not yet received my orders since order on 13th jan!
    There is no status update on Qexpress too!

    Plse advise.

    Cart no.:116172787

    Answer : [Re] Inquiry related delivery from eli****

    Dear e,

    We are so osrry for your inconvenience.
    We already refunded.
    Best.

  • Question : Inquiry for the item from Liz****Jan 25, 2018

+View all Notice, FAQ, Q&A >>
★JAY JUN★Mask-Real water brightening/Skin fit/Vita snow biocellulose/Baby Pure Shining Mask
★JAY JUN★Mask-Real water brightening/Skin fit/Vita snow biocellulose/Baby Pure Shining Mask
Item Q&A
  • Question : Inquiry for the item from cic****May 15, 2018

    I would like to order 1 skinfit mask . 1 real brightening . 2 anti dust therphy and 2 anti dust brightening. Is it all ready stock?
    Last time you send me wrong item, instead of skin fit mask you send me rose mask

    Answer : [Re] Inquiry for the item from cic****

    Dear c,

    Yes, of course.
    Only Rose Blossom expires in this may.
    Love.

  • Question : WORST SELLER IN QOO10 HISTORYApr 21, 2018

  • Question : Inquiry related delivery from c_l****Apr 16, 2018

  • Question : Inquiry related delivery from c_l****Apr 16, 2018

    Hi seller
    I just place order
    Can I order two more items but in the same shipping order so I can save on the shipping?
    Hope to hear from you soon

    Answer : [Re] Inquiry related delivery from c_l****

    Dear s,

    Yes, in Veroncia Holic, shipping fee is counted only once (the largest one).
    Thank you.

  • Question : Inquiry for the item from typ****Apr 12, 2018

+View all Notice, FAQ, Q&A >>
★[TONYMOLY] Im Real Mask Sheet 11Kinds/11Pcs All Typea★Pure 100 Mask Sheet★Timeless Snail
★[TONYMOLY] Im Real Mask Sheet 11Kinds/11Pcs All Typea★Pure 100 Mask Sheet★Timeless Snail
Item Q&A
  • Question : Snail Hydro Gel MaskMay 11, 2018

  • Question : Expiry dateFeb 03, 2018

  • Question : Inquiry for the item from yin****Nov 05, 2017

  • Question : Inquiry related delivery from diy****Nov 02, 2017

  • Question : Delivery of ItemsOct 09, 2017

+View all Notice, FAQ, Q&A >>
[innisfree] Green Tea Balancing Skin/Lotion/Cream/Green Seed Cream/Serum/Eye Cream/Oil
[innisfree] Green Tea Balancing Skin/Lotion/Cream/Green Seed Cream/Serum/Eye Cream/Oil
Item Q&A
  • Question : Inquiry related delivery from lib****May 11, 2018

    Dear seller

    I bought the green tea fresh skin on 23/4/2018, and received message said that the item has been sent out on 25/04/2018, but until today I haven't receive the item yet, please advise.

    Answer : [Re] Inquiry related delivery from lib****

    Please find the attachment for the shipping status

  • Question : Inquiry related cancel and refund from luv****May 02, 2018

    i've been waiting for the seller to approve my cancel request since 25April. Until now, no reply or whatsoever despite me messaging the seller. worst seller ever.

    Answer : [Re] Inquiry related cancel and refund from luv****

    Dear S,

    We already cancelled your order.
    V.

  • Question : Inquiry for the item from Bab****Aug 04, 2017

    Hi do you still have green tea seed oil? Have purchased many from you before and wanted to buy more but realised it's not in option any more. Thanks

    Answer : [Re] Inquiry for the item from Bab****

    Dear B,

    Sorry...because of Qoo10 system,,,we have to make another page.
    We will make it soon.
    Sorry for your inconveience,
    Love.

    Question : [Re] Inquiry for the item from Bab****

    Do you have the New listing already?

    Answer : [Re] Inquiry for the item from Bab****

    Dear B,

    We will do that soon.
    Love.

  • Question : Inquiry for the item from yil****Jul 20, 2017

    Hi, I have sent you a private enquiry to change the item order Balancing Lotion to Balancing Skin. Can you check it asap?

    Answer : [Re] Inquiry for the item from yil****

    Dear Y,

    We are so sorry...for late response.
    Did we make a mistake??

    Question : [Re] Inquiry for the item from yil****

    No. I chose the order but asked to change it on the same day and you took too long to respond to it.

  • Question : Item choiceJul 18, 2017

+View all Notice, FAQ, Q&A >>
★2018  NEW★3rd G. Treatment Essence★LOWEST PRICE ★MISSHA Time Revolution Bestseller Set★
★2018 NEW★3rd G. Treatment Essence★LOWEST PRICE ★MISSHA Time Revolution Bestseller Set★
Item Q&A
  • Question : Inquiry for the item from ere****May 10, 2018

    Which one is suitable for oily skin ? Moisturizer I select the set and tone but need one for my day time

    Answer : [Re] Inquiry for the item from ere****

    Dear G,

    Yes, of course. This is for all skin types.
    It just regulates skin turn around terms for better skin...it is for long term skin care...not just mothns...
    My suggestion is that...if your skin is oily, you wash your face clean every morning and night...do not skip it...
    If you skip your face wash,,,you can have break outs.
    If you use this at least for months...you can feel your skin becomes healthy and very improved...and it slows down aging.
    That's why almost all women use this type of skin care products...so long....
    I hope our explanation would help your choice.
    If you have further questions, let us know.
    Love.

    Question : [Re] Inquiry for the item from ere****

    Hi ive purchased the set, toner and Innis free green tea. I wash twice a day and do mask frequently. Am using sk2. Hopefully this will helps. Remember to give freebie ya. thanks:)

  • Question : Inquiry for the item from jes****Apr 29, 2018

  • Question : Inquiry for the item from dol****Mar 09, 2018

  • Question : Inquiry related cancel and refund from llu****Feb 13, 2018

  • Question : Missing Item!Jan 29, 2018

    Hi Seller, I have made an order for 4 items, but only received 3 of it. My cart no. is 116439442. Please check and revert asap. If item is out of stock, please make a refund.

    Answer : [Re] Missing Item!

    Dear L,

    Do you mwam Spot Erase??
    We immedieatly refund that item.
    Spot Erase is finisehd..
    Missha may produce replacements.
    Thanks.

    Question : [Re] Missing Item!

    Yes, appreciate and update once the refund has been made, Thank you for the reply.

    Answer : [Re] Missing Item!

    Thank you for your kind notice.
    Love.

    Question : [Re] Missing Item!

    Hi Seller, I have not receive the refund as of now. Please proceed to make the refund.

    Answer : [Re] Missing Item!

    I have yet to receive my refund nor response after so many weeks! Please make the refund back to me by tomorrow!!

+View all Notice, FAQ, Q&A >>
[MISSHA] ITALPRIZM Eyeshadow and Lipstick★2017 S/S Season Added★Trend Colors★Channel★
[MISSHA] ITALPRIZM Eyeshadow and Lipstick★2017 S/S Season Added★Trend Colors★Channel★
Item Q&A
  • Question : Sale?May 08, 2018

    Hi when will you have sale again @ $9.90 each? I want to buy all eyeshadow colors.

    Answer : [Re] Sale?

    Dear C,

    We are so sorry...but...Italprism is really hot items...so...it will never go back to that price...
    Love.

    Question : [Re] Sale?

    Ah ok, no worries I will wait to see if u have sale :) my friend wanna buy too

  • Question : 상품 관련 zue****님의 문의입니다.Aug 27, 2017

    안녕하세요 ~~~eyeshadow 2개를 샀는데 1반 받았어요~확인해주세요!

    Answer : [Re] 상품 관련 zue****님의 문의입니다.

    1만 받았어요 ***

    Question : [Re] 상품 관련 zue****님의 문의입니다.

    Dear L,

    We are so sorry...No.12 is temporarily sold out.
    They are being made in Italy now ^^
    So, can we refund it and please, order later..
    Is it OK with you?
    Love.

    Answer : [Re] 상품 관련 zue****님의 문의입니다.

    pls refund for me

    Question : [Re] 상품 관련 zue****님의 문의입니다.

    Thank you for your understanding.
    Love.

    Answer : [Re] 상품 관련 zue****님의 문의입니다.

    Hi,I haven’t received any refund until now ???Can u either refund for me or resend the item for me???????😾😾😾😾😾😡😡😡😡

    Question : [Re] 상품 관련 zue****님의 문의입니다.

    ???

    Answer : [Re] 상품 관련 zue****님의 문의입니다.

    ㅋㅋㅋ너무 바쁜가봐네요~아직까지 답장도 안 하고🙃🙃🙃🙃🙃🙃🙃

  • Question : Inquiry for the item from Cye****Sep 13, 2017

    What is the status now? I still can't trace my parcel, I have been waiting for two weeks!

    Answer : [Re] Inquiry for the item from Cye****

    Dear C,

    We are so sorry for your inconvenience.
    Your items already shipped out.
    Love.

  • Question : Inquiry for the item from fan****Sep 07, 2017

  • Question : OOS - Peach SmoodyAug 31, 2017

    Dear Seller,

    I want to buy all 20 eye shadow colors, is there any special price for this and shipping fee? Peach smoody is OOS as well, will you be restocking?

    Answer : [Re] OOS - Peach Smoody

    Dear C,

    Thank you for your inquiry.
    We keeping asking when it comes,,,but Missha Does not answer.
    We suggest you buy all but 16, and later you buy 16.
    Sorry..
    Love.

+View all Notice, FAQ, Q&A >>
[The Face Shop] ★Seed Series Best Collection★Chia seed hydrating Cream★Mango Seed Facial Cream★
[The Face Shop] ★Seed Series Best Collection★Chia seed hydrating Cream★Mango Seed Facial Cream★
Item Q&A
  • Question : Have yet to receive order number 248347443May 05, 2018

    Hi I order for chia seed toner but you say you do not have that and you are going to send me the other instead but i have yet to receive anything from you. My order number is 248347443 please kindly process it.

    Answer : [Re] Have yet to receive order number 248347443

    Dear G,

    We are so sorry..we will ship it on this Friday.
    Definately.
    Love.

  • Question : Order 248347443 has yet to arriveApr 26, 2018

  • Question : Inquiry related delivery from alo****Dec 04, 2017

  • Question : Inquiry for the item from alo****Nov 24, 2017

[Mediheal] Face Mask/Korea Mask Sheet 10pcs
[Mediheal] Face Mask/Korea Mask Sheet 10pcs
Item Q&A
  • Question : Inquiry for the item from amy****May 03, 2018

  • Question : WORST SELLER IN QOO10 HISTORYApr 21, 2018

    THIS IS WHAT YOU WROTE TO YOUR CUSTOMER IN PRIVATE!

    “You are so ignorant...that is manufactured date!!!!! PLEASE BE CAREFULL!!! We will remember your name and address. NEver order from us again!!!! We will cancel!!!!”


    Can’t believe Qoo10 has such a seller like you!! And you are UNAPOLOGETIC about it!! IS THIS THE WAY YOU TREAT YOUR CUSTOMER?! THATS THE WAY YOU RUN YOUR BUSINESS?? IN A FILTHY WAY??

    As a customer I REGRETTED BUYING FROM someone like YOU! WORST DECISION MADE TO BUY FROM YOU!! I have never met such a BARBARIC AND UNETHICAL SELLER LIKE YOU!!

    Answer : [Re] WORST SELLER IN QOO10 HISTORY

    Dear L,

    If you leave this message again.
    We will report it.
    Stop Here!

    Question : [Re] WORST SELLER IN QOO10 HISTORY

    Just saying the truth, evidence on photo attached. I should be the one reporting. Tsk tsk.

    Answer : [Re] WORST SELLER IN QOO10 HISTORY

    Yes, report us.
    We will report you to Qoo10!

  • Question : Inquiry related delivery from ver****Apr 19, 2018

  • Question : Inquiry for the item from reg****Apr 17, 2018

  • Question : Missing itemApr 10, 2018

    Hi,
    Please check your msges. this is my 2nd msg. Cart no. : 117921493

    I ordered 4 boxes of masks. And when I received the parcel. And open the box, there is only 2 boxes inside. The delivery slip from qexpress was clearly indicated as 4 items inside. Was it not packed inside? The box is definitely too small to fit 4 boxes. 2 box is missing. Can you sent the other 2 boxes or can you pls refund ?

    Answer : [Re] Missing item

    attached image

    Question : [Re] Missing item

    image attached

+View all Notice, FAQ, Q&A >>
MEDUHEAL/LINE FRIENDS/PROATIN/LEADERS/SNP/ANIMAL MASK/JAYJUN★a variety types of masks★
MEDUHEAL/LINE FRIENDS/PROATIN/LEADERS/SNP/ANIMAL MASK/JAYJUN★a variety types of masks★
Item Q&A
  • Question : WORST SELLER IN QOO10 HISTORYApr 21, 2018

    THIS IS WHAT YOU WROTE TO YOUR CUSTOMER IN PRIVATE!

    “You are so ignorant...that is manufactured date!!!!! PLEASE BE CAREFULL!!! We will remember your name and address. NEver order from us again!!!! We will cancel!!!!”


    Can’t believe Qoo10 has such a seller like you!! And you are UNAPOLOGETIC about it!! IS THIS THE WAY YOU TREAT YOUR CUSTOMER?! THATS THE WAY YOU RUN YOUR BUSINESS?? IN A FILTHY WAY??

    As a customer I REGRETTED BUYING FROM someone like YOU! WORST DECISION MADE TO BUY FROM YOU!! I have never met such a BARBARIC AND UNETHICAL SELLER LIKE YOU!!

    Answer : [Re] WORST SELLER IN QOO10 HISTORY

    Dear L,

    If you leave this message again.
    We will report it.
    Stop Here!

    Question : [Re] WORST SELLER IN QOO10 HISTORY

    Just saying the truth, evidence on photo attached. I should be the one reporting. Tsk tsk.

    Answer : [Re] WORST SELLER IN QOO10 HISTORY

    Yes, report us.
    We will report you to Qoo10!

  • Question : deliveryApr 16, 2018

  • Question : maskDec 01, 2017

  • Question : Inquiry for the item from ann****Jul 19, 2017

    hi seller that means its 4pc of mask per order of animal mask am. i right? or 4pcs of each of 4 types =16pcs per order? Hopento hear from you asap. thank you!

    Answer : [Re] Inquiry for the item from ann****

    Dear A,

    Yes, here 4pcs means individual 1ea x 4.
    Thank you,
    Love.

  • Question : Inquiry for the item from yan****Jun 09, 2017

+View all Notice, FAQ, Q&A >>
[Bara Boni] ★$14.99/30 sheets★Water On Your Skin★Crazy Price★Super Big Sale High Quality Mask★
[Bara Boni] ★$14.99/30 sheets★Water On Your Skin★Crazy Price★Super Big Sale High Quality Mask★
Item Q&A
  • Question : WORST SELLER IN QOO10 HISTORYApr 21, 2018

    THIS IS WHAT YOU WROTE TO YOUR CUSTOMER IN PRIVATE!

    “You are so ignorant...that is manufactured date!!!!! PLEASE BE CAREFULL!!! We will remember your name and address. NEver order from us again!!!! We will cancel!!!!”


    Can’t believe Qoo10 has such a seller like you!! And you are UNAPOLOGETIC about it!! IS THIS THE WAY YOU TREAT YOUR CUSTOMER?! THATS THE WAY YOU RUN YOUR BUSINESS?? IN A FILTHY WAY??

    As a customer I REGRETTED BUYING FROM someone like YOU! WORST DECISION MADE TO BUY FROM YOU!! I have never met such a BARBARIC AND UNETHICAL SELLER LIKE YOU!!

    Answer : [Re] WORST SELLER IN QOO10 HISTORY

    Dear L,

    If you leave this message again.
    We will report it.
    Stop Here!

    Question : [Re] WORST SELLER IN QOO10 HISTORY

    Just saying the truth, evidence on photo attached. I should be the one reporting. Tsk tsk.

    Answer : [Re] WORST SELLER IN QOO10 HISTORY

    Yes, report us.
    We will report you to Qoo10!

  • Question : Inquiry for the item from Jjl****Apr 17, 2018

  • Question : Inquiry for the item from Zjl****Apr 08, 2018

[Etude House Tint] ★Tint Collection★Dear Darling Water Jel Tint★Oil Tint★Lipstick
[Etude House Tint] ★Tint Collection★Dear Darling Water Jel Tint★Oil Tint★Lipstick
Item Q&A
+View all Notice, FAQ, Q&A >>
[Missha]★Standing Magetic Frame and Brush Set★Cosmetic Tool Keeping Frame and save value brush set★
[Missha]★Standing Magetic Frame and Brush Set★Cosmetic Tool Keeping Frame and save value brush set★
Item Q&A
+View all Notice, FAQ, Q&A >>
★1+1★Bestselling Item★Scented Roll On★Easy to Cassy★10 Colors / 10 Scents★Perfumed Body Mist★
★1+1★Bestselling Item★Scented Roll On★Easy to Cassy★10 Colors / 10 Scents★Perfumed Body Mist★
Item Q&A
  • Question : Inquiry for the item from amy****May 02, 2018

  • Question : Inquiry for the item from elr****Jan 24, 2018

[TONYMOLY] OUTLET★Petite Bunny Gloss Bar ★Cats Wink Pact★Shiny Foort peeling★Expires in 2019★
[TONYMOLY] OUTLET★Petite Bunny Gloss Bar ★Cats Wink Pact★Shiny Foort peeling★Expires in 2019★
Item Q&A
  • Question : Inquiry related cancel and refund from anj****Apr 29, 2018

  • Question : Inquiry related cancel and refund from ema****Jan 16, 2018

  • Question : Inquiry for the item from twe****Jan 14, 2018

  • Question : Inquiry for the item from twe****Dec 12, 2017

  • Question : Expiry DateNov 30, 2017

+View all Notice, FAQ, Q&A >>
[ETUDE HOUSE]★1+1 Cleansing Foam★Baking Powder/AC Clinic/Moistfull Collagen/Happy Cleansing Foam
[ETUDE HOUSE]★1+1 Cleansing Foam★Baking Powder/AC Clinic/Moistfull Collagen/Happy Cleansing Foam
Item Q&A
  • Question : Inquiry related delivery from cas****Apr 26, 2018

    Hi. Do at least reply. Notice that the tendency of missing items are quite frequent. At least don't leave your buyers hanging there. It does not feedback very well on the seller. I"m still waiting for my missing items. Do refund them or resend. Thanks🙄

    Answer : [Re] Inquiry related delivery from cas****

    Dear O,

    We are so sorry for delay in reply.
    The new Etude House branch...really often misses our orders..
    Your order also has missed...and we just sent the stocks we had at that time...because we cannot wait more.
    And then we ship the left 3 again...
    but..you already requested refund...so we accepted Qoo10 customer center's request.
    So, the money for 3 will return to you.
    Sorry for this...anyway..
    We have cared you more...
    We will care your order more next time, I promise.
    Love.

    Question : [Re] Inquiry related delivery from cas****

    It should be missing 4. Thanks. Do let me know if the refund is completed.

    Answer : [Re] Inquiry related delivery from cas****

    Hi. Have receive the refund. Thanks very much.do take note in the future and alert ur customers in the event if there's shortage of stocks.

  • Question : Inquiry related delivery from cas****Apr 25, 2018

    Any updates on the missing items. Do reply. Thanks.

    Answer : [Re] Inquiry related delivery from cas****

    Dear O,

    We are so sorry...we already refunded for the 3 items.
    Love.

  • Question : Inquiry related delivery from cas****Apr 24, 2018

    Hi. The quantity of the items are not correct for my purchase.. there's 4 missing facial wash. Do advise if you can resend those items.

    Answer : [Re] Inquiry related delivery from cas****

    Dear O,

    We are so sorry...we already refunded for the 3 items.
    Love.

  • Question : Items not here after 3 weeks, seller not responding, false promisesApr 20, 2018

  • Question : Inquiry for the item from jac****Jan 25, 2018

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[MISSHA] ARTISTOOL BRUSH★Make-up Brush★Faoundation Brush/Powder Brush/Concealer Brush/Shadow Brush★K
[MISSHA] ARTISTOOL BRUSH★Make-up Brush★Faoundation Brush/Powder Brush/Concealer Brush/Shadow Brush★K
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  • Question : Inquiry related cancel and refund from jnq****Mar 25, 2018

  • Question : WORST SELLER IN QOO10 HISTORYApr 21, 2018

  • Question : Inquiry for the item from bja****Apr 03, 2018

  • Question : Inquiry related cancel and refund from bja****Mar 27, 2018

    Where's my refund???? Can you be more responsible!!!!

    Answer : [Re] Inquiry related cancel and refund from bja****

    Dear J,
    Yes, we refunded...because we cannot have you data...
    For theconfirmation, please, give us your order number again.
    Sorry for bothering you..
    Yes, we are responsible...we back up you..
    Don't worry...
    Please, give usyour order number...
    Love.

    Question : [Re] Inquiry related cancel and refund from bja****

    The Order number: 247491114.

  • Question : Inquiry related cancel and refund from bja****Mar 20, 2018

[Missha] ★All Over Body Mist 120ml★6 Kinds★
[Missha] ★All Over Body Mist 120ml★6 Kinds★
Item Q&A
  • Question : WORST SELLER IN QOO10 HISTORYApr 21, 2018

  • Question : Inquiry for the item from ang****Mar 28, 2018

  • Question : Inquiry for the item from swe****Dec 20, 2017

★[Dr.Jart+] ★[Dermask Soothing Hydra Solution/Vital Hydra Solution/Firming Solution/Wrinkless Soluti
★[Dr.Jart+] ★[Dermask Soothing Hydra Solution/Vital Hydra Solution/Firming Solution/Wrinkless Soluti
Item Q&A
  • Question : WORST SELLER IN QOO10 HISTORYApr 21, 2018

  • Question : Inquiry for the item from swe****Apr 10, 2018

  • Question : Inquiry for the item from Fer****Feb 01, 2018

★★SUNDAY ONLY $0.99/piece★★Leaders Mask Sheets★Insolution Skin Clinic★Mediu Amino Acid★Step Solutio
★★SUNDAY ONLY $0.99/piece★★Leaders Mask Sheets★Insolution Skin Clinic★Mediu Amino Acid★Step Solutio
Item Q&A
  • Question : WORST SELLER IN QOO10 HISTORYApr 21, 2018

  • Question : Inquiry related cancel and refund from que****Apr 07, 2018

    I only received 2 boxes out of the 4 I've ordered and it's uncool you just tick off that all have been delivered. Ive checked with the delivery ppl that only 1 invoice was signed. Not two. This is UNCOOL. Also No response till now. Please refund & don't take so much orders if you can't deliver!!

    Answer : [Re] Inquiry related cancel and refund from que****

    Please refund

  • Question : Inquiry for the item from kar****Sep 17, 2017

  • Question : Inquiry for the item from lih****Aug 21, 2017

    Hi. I have ordered the mask 3 weeks ago and have yet to received it! May I know the status of it?

    Answer : [Re] Inquiry for the item from lih****

    Dear L,

    Leaders AC Dressing's expiry date is coming...soon..
    Can you replace another one??

    Question : [Re] Inquiry for the item from lih****

    Hi. What do u mean? Can i request for a refund.

  • Question : Inquiry related delivery from joa****Aug 09, 2017

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[LEADERS MASK SHEETS]★Mediu Amino★Insolution Skin Clinic★Step Solution Black Mask★100% Authentic★Kor
[LEADERS MASK SHEETS]★Mediu Amino★Insolution Skin Clinic★Step Solution Black Mask★100% Authentic★Kor
Item Q&A
  • Question : Insult and threat from seller.Apr 20, 2018

  • Question : Inquiry for the item from gro****Apr 10, 2018

  • Question : Inquiry for the item from Sha****Mar 19, 2018

    Hello. What are the expiry dates of the Amino Moisture and Aqualinger Masks? Thanks

    Answer : [Re] Inquiry for the item from Sha****

    Dear S,

    Amino Moisture: Manufactured in 2017 11 09 and usable after 3 years.
    Leaders Aqualinger 2019 10 10 expires.
    Thank you.

    Question : [Re] Inquiry for the item from Sha****

    Thanks for your reply. I just ordered 1 x Amino Moisture, 1 x Leaders Aquaringer, 2 x NMF Aquaringer. Look forward to receiving my orders soon!

  • Question : Inquiry related cancel and refund from luk****Mar 17, 2018

    Expired mask given to customer. Bought 4 boxes of mask 2 box expired. Seller does not reply to customer. Horrible service

    Answer : [Re] Inquiry related cancel and refund from luk****

    Dear t,

    The Collagen Therapy Masks expires in 2019 05 18.
    It says "3 years after 2016 0518"
    V.

    Question : [Re] Inquiry related cancel and refund from luk****

    If you say it is manufacture date how can u explain this picture...manufactured in 10/10/2019 so are you saying it is manufactured in the future????

  • Question : Expired mask given to your customerMar 17, 2018

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[Etude House]★Play Color Eye Cherry Blossom★10 color eyeshadow★
[Etude House]★Play Color Eye Cherry Blossom★10 color eyeshadow★
Item Q&A
  • Question : Inquiry for the item from joa****Apr 18, 2018

  • Question : Broken Eyeshadow paletteDec 30, 2017

★innisfree Cleansing Oil and Water★Green Tea Fresh/Balancing/Moisture Oil/Water★Apple Seed Oil
★innisfree Cleansing Oil and Water★Green Tea Fresh/Balancing/Moisture Oil/Water★Apple Seed Oil
Item Q&A
  • Question : Inquiry for the item from sho****Apr 14, 2018

    Hello, i bought a makeup remover, the package came with other items but no makeup remover.
    Can you advise if you will ship or cancel this order?

    Answer : [Re] Inquiry for the item from sho****

    Dear V,

    Sea salt water is finished...Innisfree does not make that item any more.
    So we refund you..
    Sorry for that..

    Question : [Re] Inquiry for the item from sho****

    Okay noted, thanks.

★New AC Clean UP★Toner/Lotion/Pink Powder Mask/BB Cushion/Mild Concealer★FREE SHIPPING★
★New AC Clean UP★Toner/Lotion/Pink Powder Mask/BB Cushion/Mild Concealer★FREE SHIPPING★
Item Q&A
  • Question : Inquiry for the item from gla****Apr 15, 2018

    Hi,

    I have placed my order on 4th April and the shipping scheduled is still on 5th April. Please advise if the items are still available. Otherwise, please cancel and refund the money.

    Answer : [Re] Inquiry for the item from gla****

    Sorry...
    AC cushion is finished...no more...published.
    Sorry for that..

  • Question : Inquiry for the item from sjl****Mar 02, 2018

    Hi seller,

    I’ve contacted you several times but you do not reply. You sent incorrect order for one item and you promised to send the AC cushion but still did not get any update from you.

    Answer : [Re] Inquiry for the item from sjl****

    Dear S,

    We sent them again...
    Please, wait we will give you the tracking no.

    Question : [Re] Inquiry for the item from sjl****

    Ok thank you

    Answer : [Re] Inquiry for the item from sjl****

    Hi seller did not hear anything from you. Was it shipped already?

  • Question : Ordered the AC beige cushion but you sent the AC concealer insteadJan 15, 2018

    Hi, I ordered the AC beige cushion but you sent the AC concealer instead. Please let me know how you can fix this. Either by refund of the balance amount or resend the correct item. Thank you very much.

    Answer : [Re] Ordered the AC beige cushion but you sent the AC concealer instead

    Dear r,

    We are so sorry for our mistake.
    We got your items..
    We will fix it (resend the right items).
    Please, wait..
    Love.

    Question : [Re] Ordered the AC beige cushion but you sent the AC concealer instead

    Thank you!

    Answer : [Re] Ordered the AC beige cushion but you sent the AC concealer instead

    Hi, have you sent out the correct item?

    Question : [Re] Ordered the AC beige cushion but you sent the AC concealer instead

    Hello! I have received the item. Thank you!

  • Question : Inquiry related cancel and refund from sjl****Dec 19, 2017

  • Question : Inquiry for the item from sjl****Dec 18, 2017

    Hi I received the package but the natural beige cushion are not included. IInstead you sent 2 concealer.

    Answer : [Re] Inquiry for the item from sjl****

    Order number 239391211

    Question : [Re] Inquiry for the item from sjl****

    Hi seller, please let me know how to get correct order. I did not receive the AC cushion.

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[Etude House] ★Look At My Eyes Cafe★New 2018 Eyeshadow★23 Colors★
[Etude House] ★Look At My Eyes Cafe★New 2018 Eyeshadow★23 Colors★
Item Q&A
[Elizavecca]★Mask Pack★Green Piggy Collagen Pack 100g/Milky Piggy Carbonated Bubble Clay Mask 100g
[Elizavecca]★Mask Pack★Green Piggy Collagen Pack 100g/Milky Piggy Carbonated Bubble Clay Mask 100g
Item Q&A
  • Question : Inquiry for the item from mic****Apr 05, 2018

  • Question : Inquiry for the item from jas****Mar 15, 2018

  • Question : Inquiry for the item from dia****Feb 02, 2018

  • Question : Inquiry for the item from xiu****Oct 12, 2017

  • Question : $3.90 or free shipping?May 17, 2017

    Why does your picture state Free Shipping but you still charge $3.90 for Qexpress shipping?

    Answer : [Re] $3.90 or free shipping?

    Dear J,

    No..not free shipping. Sorry for your confusion. we will correct it.
    Thank you,
    V.

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[VDL] ★Best Base Makeup Collections★Lumilayer Primer/Satin Veil★Long Lasting Foundation★
[VDL] ★Best Base Makeup Collections★Lumilayer Primer/Satin Veil★Long Lasting Foundation★
Item Q&A