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Q & A Lists
Item Question & Answer
VERUS iPhone 8 / 8 Plus Case iPhone 7/ 7 Plus Casing by VRS Design Local Delivery 100% Authentic
VERUS iPhone 8 / 8 Plus Case iPhone 7/ 7 Plus Casing by VRS Design Local Delivery 100% Authentic
Item Q&A
  • Question : Inquiry for the item from ct_****Jan 19, 2018

    Do you have crystal bumper silver for iPhone 6 Plus? If not when avail and any other colour ?

    Answer : [Re] Inquiry for the item from ct_****

    Sorry,
    It's out of stock. And do not have a restock plan.
    Best Regards.

  • Question : Inquiry for the item from abd****Jan 15, 2018

    Hi, do you have this specific model, Duo Series Shine Gold for Iphone 8 Plus?

    Answer : [Re] Inquiry for the item from abd****

    sorry
    It is out of stock

    Question : [Re] Inquiry for the item from abd****

    When will the stock be replenished?

    Answer : [Re] Inquiry for the item from abd****

    Hi customer
    It does not have a restock plan

    Best Regards.

  • Question : Kickstand Not IncludedJan 06, 2018

  • Question : Crystal Mixx SeriesJan 02, 2018

    Hi Seller, I cannot find the Crystal Mixx Series in the dropdown. Is it available?

    Answer : [Re] Crystal Mixx Series

    Yes, it can be purchase, What's your cell phone ?

    Question : [Re] Crystal Mixx Series

    96668636. PLs WhatsApp instead of call. Thanks

    Answer : [Re] Crystal Mixx Series

    What is your cell phone model? Samsung ? APPLE ?

    Question : [Re] Crystal Mixx Series

    Apple 7 plus.

    Answer : [Re] Crystal Mixx Series

    Hi customers,
    You can be purchased only color of rose gold
    Best Regards.

  • Question : Crystal Mixx SeriesDec 30, 2017

    Hi, how come Crystal Mixx is not in the option list? I need one for iPhone 7 plus. Is this less bulky than crystal bumper (with stand)?

    Answer : [Re] Crystal Mixx Series

    Hi customers,
    Now, you can buy a "crystal mixx" and It's less bulky than "Crystal bumper"

    Question : [Re] Crystal Mixx Series

    Hi, you only have rose gold in stock. When is the clear one coming?

    Answer : [Re] Crystal Mixx Series

    It has no schedule to be restocked.

+View all Notice, FAQ, Q&A >>
VERUS Hybrid Grab Series By VRS Design CAR MOUNT/Phone Holder/Phone Accessory 100% Authentic Local
VERUS Hybrid Grab Series By VRS Design CAR MOUNT/Phone Holder/Phone Accessory 100% Authentic Local
Item Q&A
  • Question : Hybrid GrabJan 16, 2018

    Hi, wiil you be restock the blue one soon??

    Answer : [Re] Hybrid Grab

    Hi customer
    It does not have a restock plan

    Best Regards.

  • Question : Wrong colourNov 11, 2017

    Hi, I ordered Dark Silver but you sent Silver instead.

    Answer : [Re] Wrong colour

    Dear customer
    Please Show me product and box images
    Best Regtards

    Question : [Re] Wrong colour

    Hi please see the attached photos.

    Answer : [Re] Wrong colour

    Hi please see the attached photos

    Question : [Re] Wrong colour

    We have confirmed that the color of the product is wrong and will send out a new product soon.

    Answer : [Re] Wrong colour

    Hi, you have again sent a Silver item instead of Dark Silver.

    Question : [Re] Wrong colour

    Hi, if you do not have Dark Silver, please say so - instead of sending a Silver holder.

    Answer : [Re] Wrong colour

    Hi customer
    We have already sent you a new product (dark silver).

    tracking NO. : Qxpress / SG1047651
    Have a good day

    Question : [Re] Wrong colour

    Hi the replacement you sent is Silver in colour. not the Black Silver I had ordered.

    Answer : [Re] Wrong colour

    Not dark silver?
    Please take a picture and show me
    Best Regards.

    Question : [Re] Wrong colour

    please see attached photo.

    Answer : [Re] Wrong colour

    Hi customer
    It's right dark silver Color.
    dark silver = titanium
    Sorry for inconvinence

    Question : [Re] Wrong colour

    Hi, the item you sent was clearly Satin Sillver (the official term) or Silver (the term used by you) and not the Dark Silver (the term you used) or Titantium silver (the official term used at VRS official site).

    It is clear that the item does not match the box. In other words, it's a "Silver" holder placed in a box which shows a picture of a "Dark Silver" holder.

    Answer : [Re] Wrong colour

    Dear Customer
    We Can not confirmed which is Silver or Dark silver
    please send me a new photo and movie to my e-mail (majinim@verus.co.kr)
    I'm sorry for uncomfortable you

  • Question : Dark Silver?Nov 09, 2017

    Hi will you restock dark silver soon?

    Answer : [Re] Dark Silver?

    sure,
    It was restock today.

  • Question : Broken Product on second day of useOct 07, 2017

    Dear seller,

    I'd like to request for a refund or a replacement unit for order number 228939446 as it broke only on the second day of use, I have attached the relevant pictures of the broken product.

    Hope to seek your understanding on this matter, thank you.

    Warm regards,
    Mavis

    Answer : [Re] Broken Product on second day of use

    Hello customers
    We checked for defective products,
    and will send out a new product tomorrow.
    We are sorry to inconvenience you.

  • Question : 2 weeks and item not arrived yet. Ordered on 13 Sept.Sep 27, 2017

    Hi, I have ordered item 2 weeks ago on the 13th of Sept, but item has not arrived yet. The order no. is 228989086. Please help to check. Thanks.

    Answer : [Re] 2 weeks and item not arrived yet. Ordered on 13 Sept.

    Dear Customer
    "Singpost Normal mail" does not provide a tracking number.
    We will not be responsible for any lost and delayed parcels during delivery if you opted for free " Singpost Normal mail"

    Best Regards.

    Question : [Re] 2 weeks and item not arrived yet. Ordered on 13 Sept.

    Hi, can you provide proof or picture that you have shipped out the item? Thanks in advance.

    Answer : [Re] 2 weeks and item not arrived yet. Ordered on 13 Sept.

    Here is it

+View all Notice, FAQ, Q&A >>
VERUS Samsung Galaxy S8/S8 Plus Case Collection by VRS Design Casing Local Delivery100% Authentic
VERUS Samsung Galaxy S8/S8 Plus Case Collection by VRS Design Casing Local Delivery100% Authentic
Item Q&A
  • Question : Crystal Bumper QueryJan 11, 2018

    I understand the back of the case is made with hard PC material, is it rigid (totally cannot bend) or still slightly bendable?

    Answer : [Re] Crystal Bumper Query

    Hi customer
    It is cannot bended material.
    Best Regards.

  • Question : Inquiry for the item from liq****Nov 13, 2017

    I looking at S8 plus cases and screen protector, I saw the full 3D screen protector, if I purchase crystals bumper and the screen protector, can the screen protector fits nicely on the cases?
    Or please advise which case can fits well ? . Thanks

    Answer : [Re] Inquiry for the item from liq****


    Sure
    Our all cases and screen protector fit nicely
    please buy with relieved our product
    Best Regards.

  • Question : Inquiry for the item from liu****Oct 17, 2017

    Hi is the screen protector in this listing compatible with damda glide?

    Answer : [Re] Inquiry for the item from liu****

    Hi customer
    It is Complete fit with Damda Glide
    Best Regards.

  • Question : Inquiry for the item from Bee****Sep 27, 2017

    Hi, will there be any promo for the S8 soon? Cause. Note 8 casing is selling cheaper than S8 now even though it's a S8 is a older model

    Answer : [Re] Inquiry for the item from Bee****

    sorry
    It started again today.

    Question : [Re] Inquiry for the item from Bee****

    I phone 6 plus dhama glide got any promo soon ?

    Answer : [Re] Inquiry for the item from Bee****

    It is proceeding

  • Question : Damda Glide (Colar Blue) - for Samsung S8+Sep 06, 2017

    Hi,

    Will there be new stock coming? By when? Thanks.

    Answer : [Re] Damda Glide (Colar Blue) - for Samsung S8+


    The Products will be put in stock out in october
    If you want Coral Blue, please purchase here.
    http://list.qoo10.sg/item/VERUS-SAMSUNG-GALAXY-S8-S8-PLUS-CASE-BY-VRS-DESIGN-CASING-SCREEN-PROTECTOR/525116732?sid=150575

    Regards

+View all Notice, FAQ, Q&A >>
Damda Glide Series For Samsung Note8/S8/Plus/S7/Edge/ iPhone X/8/7/6/S Case by VRS Design
Damda Glide Series For Samsung Note8/S8/Plus/S7/Edge/ iPhone X/8/7/6/S Case by VRS Design
Item Q&A
  • Question : CompatibilityJan 05, 2018

    Samsung Galaxy phone have NFC function as well as credit card has paywave function. This is will interfere with each other.

    Answer : [Re] Compatibility

    Hi customer
    right
    When using Damda Glide, you must turn off NFC.

  • Question : Inquiry for the item from Kar****Apr 05, 2017

    Hi Seller, i wld like to return the iphone 7 carbon fit. Am I correct to send it to the address as per picture?

    Pls adv thanks, Karen.

    Answer : [Re] Inquiry for the item from Kar****

    Hi customer
    please discard the iPhone 7 carbon fit case
    Thanks.

  • Question : Inquiry for the item from joc****Apr 01, 2017

    Hi seller, you send the wrong carbon fit casing I order for iphone 7 plus and not iphone 7 casing how to make a exchange, please reply thanks

    Answer : [Re] Inquiry for the item from joc****

    I sent you a QTalk message.

VERUS Damda Glide  Series for iPhone 6s/ 6s Plus Case by VRS Design Casing 100% Authentic Genuine
VERUS Damda Glide Series for iPhone 6s/ 6s Plus Case by VRS Design Casing 100% Authentic Genuine
Item Q&A
  • Question : Inquiry for the item from tie****Jan 04, 2018

  • Question : Enquiry on casingNov 13, 2017

    Do you still have this model casing for iphone 6?

    Answer : [Re] Enquiry on casing

    No.it is sold out

  • Question : Inquiry for the item from wei****Sep 07, 2017

    The product I received does not seems authentic.. I did a check for authenticity and it says product had been registered before and it was not done by me..

    Answer : [Re] Inquiry for the item from wei****

    Hi customers, There is an error in the activation service beyond the current homepage. The product you purchase authenticates the genuine product. We are the headquarters of VERUS

    Question : [Re] Inquiry for the item from wei****

    So how do I check the authenticity of this product with the COA provided ?

    Answer : [Re] Inquiry for the item from wei****

    We are the headquarters of VERUS( VRS Design)
    We guarantee that the goods you buy are 100% genuine.
    One way is to contact the Qoo10 Customer Center.

  • Question : Inquiry for the item from pvm****Jun 26, 2017

    As per the image, price $8.90. But listed $26.90. Let me know actual selling price n correct the listing accordingly.

    Answer : [Re] Inquiry for the item from pvm****

    Hi customers,
    Unfortunately, the event was over.
    Best Regards.

  • Question : [About Item] Related InquiriesFeb 20, 2017

    Order ref: 205807528
    Hi the item sliding mechanism seems faulty, it doesn't close securedly. Pls adv

    Answer : [Re] [About Item] Related Inquiries

    Hi Customer, please show photos or videos
    Regards

    Question : [Re] [About Item] Related Inquiries

    I understand from friend who recommended, the card storage cover supposed to spring back? But the one I received doesn't. So card might fall out

    Answer : [Re] [About Item] Related Inquiries

    Dear Customer, We have a good understanding of the photos and descriptions you have sent,
    However, we did not find the cause of the defective product. It is regrettable.
    Regards

    Question : [Re] [About Item] Related Inquiries

    Is the cover supposed to spring back? Otherwise how to ensure the cover is secured & Credit cards will not drop out?

    Answer : [Re] [About Item] Related Inquiries

    Dear Customer
    I'm sorry, but I can not see any sign of the cover coming out again.
    Regards

Damda Glide  Series for iPhone 7 / 7 Plus Case By VRS Design 100% Authentic Direct From Korea
Damda Glide Series for iPhone 7 / 7 Plus Case By VRS Design 100% Authentic Direct From Korea
Item Q&A
  • Question : Inquiry for the item from pei****Dec 29, 2017

    Hello,
    I order iphone 7 plus crimson red but the item came is iphone 7 crimson red.. how do i do exchange??

    Answer : [Re] Inquiry for the item from pei****

    Dear customer
    First of all, I'm sorry to make you uncomfortable.
    We will ship a new product to you today.

    Best Regards
    Roman

  • Question : Inquiry for the item from fei****Nov 21, 2017

  • Question : Inquiry for the item from fei****Nov 20, 2017

    Just to confirm with the credit card / ezlink card place inside the phone case, can just tap and go without the need to take out the card physically to tap at MRT gantry .

    Answer : [Re] Inquiry for the item from fei****

    Hi customer
    Sorry
    I don't understand your question

High Pro Shield Series for iPhone 7/ 7Plus Case By VRS Design Casing Screen Protector 100% Authentic
High Pro Shield Series for iPhone 7/ 7Plus Case By VRS Design Casing Screen Protector 100% Authentic
Item Q&A
  • Question : Urgent pick upDec 28, 2017

    Hi,

    I need the case urgently, is it possible to buy and pick it up on 29 Dec 2017? Please advise.

    Answer : [Re] Urgent pick up

    Hi customer
    unfortunately,It is impossible

VERUS LG V30 Case Collection By VRS Design Casing 100% Authentic Fast Delivery
VERUS LG V30 Case Collection By VRS Design Casing 100% Authentic Fast Delivery
Item Q&A
  • Question : Order no. 238997943Dec 08, 2017

    Hi seller, I placed an order for Crystal Bumper but you sent me High Pro Shield. Please advice.
    Tks

    Answer : [Re] Order no. 238997943

    Dear customer,
    We are sorry for uncomfortable to you. today we are going to send a new product to you.
    Best regards
    Roman

    Question : [Re] Order no. 238997943

    Dear Roman,

    Sorry for the late reply. I have received the replacement casing but still the wrong item again. What I ordered is Crystal Bumper not High Pro Shield Hard Case.
    Please view the attached file.

    Thanks & Regards
    Valerie

    Answer : [Re] Order no. 238997943

    Oh my ...
    We will send it again
    I'm sorry for inconvinence

    Question : [Re] Order no. 238997943

    Thank you very much Roman :) Finally, I received the correct phone case. Tks for helping

    Answer : [Re] Order no. 238997943

    I feel nice that you are satisfied it
    Have a nice day customer

  • Question : LG V30+ caseDec 11, 2017

    This case is it can be fixed to LG V30+ phone?

    Answer : [Re] LG V30+ case

    Sure It can fit V30+
    both are same size

  • Question : Inquiry for the item from hen****Dec 09, 2017

    dear seller, is the case for lg v30 only? my phone is lg v30+, can it fit?

    Answer : [Re] Inquiry for the item from hen****

    Sure,
    both are same size

  • Question : couponNov 24, 2017

VERUS Samsung Note 8 Case Edition by VRS Design Screen Protector Local Delivery Authentic
VERUS Samsung Note 8 Case Edition by VRS Design Screen Protector Local Delivery Authentic
Item Q&A
  • Question : Inquiry for the item from Lad****Nov 28, 2017

  • Question : Inquiry for the item from ray****Nov 24, 2017

  • Question : Inquiry for the item from ann****Oct 22, 2017

    May i know when will there be stock for damda glide (deepblue sea) color? Thank you.

    Answer : [Re] Inquiry for the item from ann****

    Maybe tomorrow "Deepseablue Color" stock will be stocked.

  • Question : Single Fit for Samsung Note 8 - in stock ?Oct 10, 2017

    Hi, I'm interested in purchasing the Single Fit casing black color for note 8, if i place my order today, when is the earliest it can be delivered ?

    Answer : [Re] Single Fit for Samsung Note 8 - in stock ?

    If you choose "Qxpress"
    You can arrive one day after purchase. Of course, if delivery is fastest

  • Question : Screen ProectorSep 28, 2017

    Hi Love your Single Fit Case, however the My Order is 229965510 screen protector does not seem to stick on the screen properly especially over the edges, please advise

    Answer : [Re] Screen Proector

    Hi customers,
    I am sorry to inconvenience you first.
    However, if you send us a picture of the protector attached to your cell phone,
    I will send a new protector after confirmation.

+View all Notice, FAQ, Q&A >>
VERUS Samsung Galaxy Note8  3D Curvered Screen Protector 1 Pack / Flexible Film /Fast Delivery
VERUS Samsung Galaxy Note8 3D Curvered Screen Protector 1 Pack / Flexible Film /Fast Delivery
Item Q&A
  • Question : Urgent:50% shop couponNov 27, 2017

    Hi
    I have one 50% black friday shop coupon given by your shop and will expire on 27 Nov. Today when i want to use, it has disappeared. i remember seeing it yesterday and saw that it will only expire on 27 Nov (mon). Where has it gone too? Can you kindly issue that coupon for me again?
    Thanks.

    Answer : [Re] Urgent:50% shop coupon

    Hi customers,
    It was until 00:00 on the 27th
    Regards.

  • Question : Inquiry for the item from air****Oct 16, 2017

  • Question : Inquiry for the item from air****Oct 16, 2017

  • Question : Inquiry for the item from air****Oct 16, 2017

  • Question : Bulk purchasesOct 09, 2017

+View all Notice, FAQ, Q&A >>
VERUS iPhone X Case Edition Casing Cover Screen Protector by VRS Design 100%Authentic Local Delivery
VERUS iPhone X Case Edition Casing Cover Screen Protector by VRS Design 100%Authentic Local Delivery
Item Q&A
  • Question : Inquiry related delivery from Els****Nov 26, 2017

  • Question : Inquiry for the item from tri****Nov 24, 2017

    Do you still sell the attached for iPhone X?

    Answer : [Re] Inquiry for the item from tri****

    Dear customer
    what is mean?
    I don't understand your words.
    Are you asking me if I have an iPhone case?

    Question : [Re] Inquiry for the item from tri****

    Yes. Can you see the picture that i have attached?
    I want to buy this design. Do u have it?

    Answer : [Re] Inquiry for the item from tri****

    the model of vrs is called shine coat

    Question : [Re] Inquiry for the item from tri****

    Yes
    We have stock it but only shipped in Korea

  • Question : Inquiry for the item from shu****Nov 17, 2017

    Hi, for the screen protector, what is the thickness? Is it full coverage? How many pieces in a package?

    Answer : [Re] Inquiry for the item from shu****

    Dear Customer
    What products are you asking about?

    Question : [Re] Inquiry for the item from shu****

    Referring to the tempered glass screen protector for iPhone 8

    Answer : [Re] Inquiry for the item from shu****

    Yes,
    Our screen protector is thickness but it's not full coverage. It has 2 pieces in a package
    Best Regards.

  • Question : ShippingNov 12, 2017

  • Question : Inquiry for the item from Moc****Nov 11, 2017

    Dear seller, please confirm which designs are for iPhone X? Some design state for iPhone X(8), please confirm as iPhone x and iPhone 8 are different sizes. Thanks.

    Answer : [Re] Inquiry for the item from Moc****

    Hi customer
    both are same model but label is wrong
    I'm sorry to confuse you.

    Question : [Re] Inquiry for the item from Moc****

    So the listing all is for iPhone X, please make sure you send the correct case for my orders, I only want iPhone x

    Answer : [Re] Inquiry for the item from Moc****

    Sure.
    We will send you case for iPhone X.
    Best Regards.

+View all Notice, FAQ, Q&A >>
VERUS iPhone X /7/8/7Plus/8Plus/6/6 Plus/Samsung Note8/S8/S8 Plus/S7/S7 Edge Case Edition
VERUS iPhone X /7/8/7Plus/8Plus/6/6 Plus/Samsung Note8/S8/S8 Plus/S7/S7 Edge Case Edition
Item Q&A
  • Question : Inquiry for the item from Moc****Nov 11, 2017

  • Question : Inquiry for the item from ern****Nov 06, 2017

    Yes only one wrong label but thought you meant complimentary screen protectors for the three cases as part of service as bought three cases and the screen protector only had 2 pieces so short one.

    Answer : [Re] Inquiry for the item from ern****

    Dear customer
    We have never mentioned that we give three screen protector
    This is our favor.
    It is difficult to pay the screen protector anymore.
    Best Regards.

    Question : [Re] Inquiry for the item from ern****

    Hi there it’s ok then understand where you’re coming from. Thank you so much for the service which I appreciate it!

    Answer : [Re] Inquiry for the item from ern****

    Thanks for your precious purchase customer
    Have a good day
    Best Regards.

  • Question : WRONG ITEM DELIVERED - ORDER NO 233699237Nov 02, 2017

    Hi there,

    I just received my order today, ORDER 233699237, for the iphone case where the item was wrong which was VERUS iPhone X Case 100% Genuine Authentic Local Fast Delivery By VRS Design.

    The case is labelled for iphone 8 and not iphone X which i ordered for iPhone X.

    Kindly arrange for correct delivery immediately where i've paid extra for QX quick delivery and expect the same delivery time to me immediately from 10-12pm today.

    You may contact me at 96309082 or 84995066.

    Thank you!

    Regards,
    Ernest Teo

    Answer : [Re] WRONG ITEM DELIVERED - ORDER NO 233699237

    WRONG CASE PICTURE RELOAD

    Question : [Re] WRONG ITEM DELIVERED - ORDER NO 233699237

    ALL CASES AND PARCEL PICTURE

    Answer : [Re] WRONG ITEM DELIVERED - ORDER NO 233699237

    THE WRONG CASE WAS VERUS iPhone X Case 100% Genuine Authentic Local Fast Delivery By VRS Design Quick View
    Model:Layered Dandy / Color:Dark Brown(+S$8). AS YOU CAN SEE ITS LABELLED "IPHONE 8" BUT I ORDERED FOR "IPHONE X" WHICH THE BOTTOM TWO CASES WAS CORRECT AND TOP ONE WAS WRONG.

    Question : [Re] WRONG ITEM DELIVERED - ORDER NO 233699237

    It's a case for iPhone X, just prints wrong label
    We will send you a protective film for iPhone X in the sense of apology.
    I'm sorry to confuse you.

    Answer : [Re] WRONG ITEM DELIVERED - ORDER NO 233699237

    Oh really is it confirm? I'm just afraid that when i open it up it doesn't fit. Do you have a direct contact number or email i can contact just in case? I've seen the back korean label as well and it is written in korean iphone 8 as well so please confirm?

    Thanks for the free protective film for iphone x kindly advise when i can receive it and how will i be receiving it? Thank you!

    Question : [Re] WRONG ITEM DELIVERED - ORDER NO 233699237

    If thats the case I will open and see the design if its for iphone X. If its not i will update you. Thank you!

    Answer : [Re] WRONG ITEM DELIVERED - ORDER NO 233699237

    Hi there it is definitely wrong as i've opened up the case its for iphone 8 not iphone X. The size is utterly smaller so definitely cannot fit plus inside labels iphone 8! Please arrange for exchange immediately. Can you call me now at 96309082? Could i order now and you just refund me for this so that i can get the case faster? I need it by this weekend. Again i paid extra for immediate delivery!

    Question : [Re] WRONG ITEM DELIVERED - ORDER NO 233699237

    Of course.
    If it is not "iPhone X Case"
    I will proceed with another compensation you
    My e-mail : majinim@verus.co.kr
    Best Regards.

    Answer : [Re] WRONG ITEM DELIVERED - ORDER NO 233699237

    ok i just searched online and they said it was smaller in length then the iphone 7 plus. Ok will try it out this sunday when i collect the phone. If it doesn't fit will update you.

    Meanwhile do advise when and how will you deliver the free protective film? Thank you!

    Question : [Re] WRONG ITEM DELIVERED - ORDER NO 233699237

    It will send to you today ^^
    Thanks for believe me.
    Best Regards.

    Answer : [Re] WRONG ITEM DELIVERED - ORDER NO 233699237

    감사합니다!

    Question : [Re] WRONG ITEM DELIVERED - ORDER NO 233699237

    고맙습니다. ^^

    Answer : [Re] WRONG ITEM DELIVERED - ORDER NO 233699237

    Hi there I received your screen protector but it only has 2 pieces. As I ordered 3 cases kindly send one more please. Thank you!

    Question : [Re] WRONG ITEM DELIVERED - ORDER NO 233699237

    Is only one label wrong?

Damda Glide  Series for iPhone 7/ 7 Plus Case By VRS Design 100% Authentic Direct From Korea
Damda Glide Series for iPhone 7/ 7 Plus Case By VRS Design 100% Authentic Direct From Korea
Item Q&A
  • Question : Inquiry for the item from v_b****Oct 13, 2017

    Can scan condo gate excess card without taking out the card out from the case?

    Answer : [Re] Inquiry for the item from v_b****

    I'm not quite sure.

  • Question : [About Item] Related InquiriesJan 14, 2017

    the glide series is possible to be available for Redmi note 4 i simply love the design pls reply if have anything for redmi note 4!

    Answer : [Re] [About Item] Related Inquiries

    Unfortunately, there is no Glide series for Note 4. I'm sorry.

  • Question : [About Item] Related InquiriesJan 14, 2017

    the glide series is possible to be available for Redmi note 4 i simply love the design pls reply if have anything for redmi note 4!

    Answer : [Re] [About Item] Related Inquiries

    Unfortunately, there is no Glide series for Note 4. I'm sorry.

Samsung Galaxy S8 / S8 Plus Case By VRS Design Casing Screen Protector 100% Authentic Fast Delivery
Samsung Galaxy S8 / S8 Plus Case By VRS Design Casing Screen Protector 100% Authentic Fast Delivery
Item Q&A
  • Question : one week no action 113660131Oct 09, 2017

    hi pls refer to my order 113660131. ordered for one week but until now still u not sending... status still "shipping requested".

    Answer : [Re] one week no action 113660131

    Hi customers,
    The goods you ordered will be shipped today.
    Best Regards.

VERUS Samsung Galaxy S7 / S7 Edge Case Collection 100% Authentic Local Delivery
VERUS Samsung Galaxy S7 / S7 Edge Case Collection 100% Authentic Local Delivery
Item Q&A
  • Question : delivery dateSep 26, 2017

    we ordered on Sunday. May I know can delivery on today?

    Regards,
    Nay

    Answer : [Re] delivery date

    Dear Customer
    It arrives 2-3 days after departure.
    Best Regards.

  • Question : Inquiry related delivery from khi****Jul 05, 2017

    Hi seller, I placed order on 28 Jun and you updated the shipping on 29 Jun. It has been a week since then and I still have not received. Please check if you have missed sending out my order? I need the case asap as my new phone has arrived a few days ago and I'm not able to start using it yet without the case.
    Kindly check and revert.
    Thk you!

    Answer : [Re] Inquiry related delivery from khi****

    Hi seller, I placed order on 28 Jun and you updated the shipping on 29 Jun. It has been a week since then and I still have not received. Please check if you have missed sending out my order? I need the case asap as my new phone has arrived a few days ago and I'm not able to start using it yet without the case.

    To add on, I've tried the Singpost tracking number you provided PQ100000289SG, item status not found in the system.

    Kindly check and revert.
    Thk you!

    Question : [Re] Inquiry related delivery from khi****

    Hello customer, in case of "SingPost Normal Mail"
    Average 5 to 7 days. It can take up to 14 days.
    Please wait a little longer.
    Best Regards

  • Question : Inquiry for the item from tir****May 30, 2017

    Hi, i have just received my item. The material of the case is solid, but the quality check is not. As you can see from the picture, the case itself is full of scratches.. There is a sticker stating to remove protective firm before using, but I don't see any pasted on the cover itself. This might be a defective one. If possible, i would like to have an exchange for this product. Thanks.

    Answer : [Re] Inquiry for the item from tir****

    Hi customers,
    We checked the pocture you sent.
    It must remove the film attached to both sides.

    With the film fully adhered to, it is difficult to verify visually, but it is firmly attached to both sides.
    (May 30, 2017 16:03)

    Thanks. :)
    (May 30, 2017 16:03)

    Question : [Re] Inquiry for the item from tir****

    Okay I will try to remove later on. Thanks alot

    Answer : [Re] Inquiry for the item from tir****

    Have a nice day :)

  • Question : Inquiry for the item from ire****Apr 21, 2017

    Which design has front & back casing?

    Answer : [Re] Inquiry for the item from ire****

    Hi customer
    All of design are back casing
    Best Regards

VERUS Samsung Galaxy S8/S8 Plus  3D Curvered Screen Protector 1 Pack / Flexible Film /Fast Delivery
VERUS Samsung Galaxy S8/S8 Plus 3D Curvered Screen Protector 1 Pack / Flexible Film /Fast Delivery
Item Q&A
  • Question : Inquiry for the item from cbw****Sep 12, 2017

    Hi, can the screen protector fit spigen case. Will the screen protector pop out? Thks!

    Answer : [Re] Inquiry for the item from cbw****

    I don't know that it fit "spigen case" well
    We recommend that you buy the "verus case" because it fits perfectly well.

VERUS Damda Glide Series for Samsung Galaxy Note 8 Case By VRS Design 100% Authentic Fast Delivery
VERUS Damda Glide Series for Samsung Galaxy Note 8 Case By VRS Design 100% Authentic Fast Delivery
Item Q&A
  • Question : Wireless chargingSep 01, 2017

    Will wireless charging be affected by the case?

    Answer : [Re] Wireless charging

    Hi Customer
    No,
    It will Not Wireless charging be affected

(Official Store)VRS Design High Pro Shield Series For Galaxy A5 2017 Case/VERUS/Casing/100%Authentic
(Official Store)VRS Design High Pro Shield Series For Galaxy A5 2017 Case/VERUS/Casing/100%Authentic
Item Q&A
  • Question : Inquiry for the item from jos****Mar 25, 2017

    Hi Samsung a7 2017 have ?

    Answer : [Re] Inquiry for the item from jos****

    Hi customers,
    We don't have the Samsung Galaxy A7 (2017) case.

Verus Crystal Mixx Series For Galaxy S7/S7 edge
Verus Crystal Mixx Series For Galaxy S7/S7 edge
Item Q&A
  • Question : replace the orderFeb 26, 2017

    your image shown us is the wrong info.
    change the right one.

    Answer : [Re] replace the order

    Hi customers. I'll check
    Regards

  • Question : [About Item] Related InquiriesFeb 23, 2017

    Hi seller, may I know this model for S7edge, is it come with front & back clear cover?

    Answer : [Re] [About Item] Related Inquiries

    Hi
    Yes. Clear cover is right
    Regards

  • Question : Not i want the modelFeb 21, 2017

    Hi

    Can I exchange the model behind can put the visa card.
    Thank you

    Regards

    Yvonne Loi
    98289554

    Answer : [Re] Not i want the model

    Hello customers, exchange is not possible without any reason.
    Regards.

Verus Layered Dandy Series for iPhone 7/7Plus Case
Verus Layered Dandy Series for iPhone 7/7Plus Case
Item Q&A
  • Question : Wrong itemFeb 05, 2017

    hi seller, is it possible to exchange to 6plus case? Wrong order

    Answer : [Re] Wrong item

    Hi customers, exchange is possible. However, your purchase history is not confirmed.
    Thanks.

    Question : [Re] Wrong item

    How do I go about exchanging it

    Answer : [Re] Wrong item

    Hello customers, your order number is not confirmed. tell me your order number.

    Question : [Re] Wrong item

    204460361
    I don't know how send back to u

    Answer : [Re] Wrong item

    You do not have to give it back to me.
    Just throw it away.
    REGARDS And thanks.

    Question : [Re] Wrong item

    You send me iPhone 6plus black case?

    Answer : [Re] Wrong item

    I'm sorry. I was mistaken. Since the product you purchased is a product shipped directly from Korea, you must ship the product directly to the OFFICE in Korea. After applying for the exchange, please send the product to Korea

    Question : [Re] Wrong item

    What address

    Answer : [Re] Wrong item

    Address (KR): 4F, 665-14, Dong-gu, Ilsan, Goyang-si, Gyeonggi-do
    VERUS
    This is the office address
    Regards and thanks

    Question : [Re] Wrong item

    i cant click return/exchange on the order? what can i do

    Answer : [Re] Wrong item

    no. You can exchange / return
    Please call Customer Service Center.
    Regards.