Q&A board

Q & A Lists
Item Question & Answer
Electronic Pest Reject Repeller Ultrasonic Anti Mosquito Insect Killer Indoor
Electronic Pest Reject Repeller Ultrasonic Anti Mosquito Insect Killer Indoor
Item Q&A
  • Question : Inquiry related delivery from kel****Mar 03, 2019

    What is the delivery lead time upon order received.

    Answer : [Re] Inquiry related delivery from kel****

    Hello, we usually deliver the order in about 3 days.

  • Question : Inquiry for the item from ans****Apr 03, 2018

    Can this item used to scare off birds nesting?

    Answer : [Re] Inquiry for the item from ans****

    Dear,
    thank you for message.
    it can't be used to scare off birds nesting.
    thank you,
    best wish to you.

Cute Portable Wireless Mini 8 Multi Voice Changer Microphone Disguiser
Cute Portable Wireless Mini 8 Multi Voice Changer Microphone Disguiser
Item Q&A
  • Question : Inquiry for the item from S15****Jan 21, 2019

    Hi Seller

    Do u still have stock for this? if have, i will placed an order

    Answer : [Re] Inquiry for the item from S15****

    Dear
    thank you for your message.
    this item have big stock.
    thank you!
    best wish to you!

Bamboo Flute Dizi Musical Instrument 2 Sections C Key Chinese Shakuhachi Craft Multiple Colors
Bamboo Flute Dizi Musical Instrument 2 Sections C Key Chinese Shakuhachi Craft Multiple Colors
Item Q&A
  • Question : Inquiry for the item from ela****Sep 01, 2018

    Hi is this is c or f key? One review on a same flute by another seller said it was in f key

    Answer : [Re] Inquiry for the item from ela****

    hi,this item is C key.

14 LEDs Dimmable Clip-On USB Rechargeable Touch Sensor LED Reading Light Desk Table Lamp
14 LEDs Dimmable Clip-On USB Rechargeable Touch Sensor LED Reading Light Desk Table Lamp
Item Q&A
  • Question : I have not received the item. Please refund me!Aug 08, 2018

    I have not received the item. Please refund me!

    Answer : [Re] I have not received the item. Please refund me!

    Dear
    thank you for your long time waiting.
    we full refund to you now.
    if item finally delivery to your door then it will be a gift to you,but it may lost since item long time no status from shippign company.
    sorry about it again!
    thank you!
    best wish to you!

    Question : [Re] I have not received the item. Please refund me!

    Yes I received the refund from QOO already. Thks for kindness 😄

    Answer : [Re] I have not received the item. Please refund me!

    thank you for your kindly reply.
    best wish to you!

  • Question : Hi,QOO will do the refund or do I pass u my account information ?Aug 09, 2018

    Hi,QOO will do the refund or do I pass u my account information ?
    Thks.

    Answer : [Re] Hi,QOO will do the refund or do I pass u my account information ?

    thank you for your kindly reply.
    best wish to you!

  • Question : It is More than 7 days . I tried to click already delivered so that I can click refund, but unable to click refund button, pls adviceJul 12, 2018

    It is More than 7 days . I tried to click already delivered so that I can click refund, but unable to click refund button, pls advice how to refund
    me.

    Answer : [Re] It is More than 7 days . I tried to click already delivered so that I can click refund, but unable to click refund button, pls advice

    Dear
    thank you for you reply.
    sorry about it again!
    Any questions we will be responsible for it
    we had try and check.
    since item show deliveried so that buyer and seller can't refund.
    pls contact Qoo10 and tell them item no delivery to you door and sign by delivery company ,
    they will full refund to you.
    thank you!
    best wish to you!

  • Question : I did not receive the item. Pls refund me?? It is very wrongful and unethical!!Jul 11, 2018

    I did not receive the item. Pls refund me?? It is very wrongful and unethical!!

    Answer : [Re] I did not receive the item. Pls refund me?? It is very wrongful and unethical!!

    Dear
    thank you for your reply.
    we are really sorry about it.
    they still no reply us!
    It is very wrongful and unethical!!
    pls apply refund and choose the reasons about "delay".
    we will full refund to you.
    and we are going to complain them and claimed compensation.
    thank you!
    best wish to you!

  • Question : I did not receive the item. Pls refund me?? It is very wrongful and unethical!!Jul 11, 2018

    I did not receive the item. Pls refund me?? It is very wrongful and unethical!!

    Answer : [Re] I did not receive the item. Pls refund me?? It is very wrongful and unethical!!

    Dear
    thank you for your reply.
    we are really sorry about it.
    they still no reply us!
    It is very wrongful and unethical!!
    pls apply refund and choose the reasons about "delay".
    we will full refund to you.
    and we are going to complain them and claimed compensation.
    thank you!
    best wish to you!

+View all Notice, FAQ, Q&A >>
Carters Baby blankets super soft newborn baby blankets child blanket baby blanket green animal lion@
Carters Baby blankets super soft newborn baby blankets child blanket baby blanket green animal lion@
Item Q&A
Dual Nerf Blaster Function Gun Toy and Pellet Bullet Safety for Children xzh (Color: Blue)
Dual Nerf Blaster Function Gun Toy and Pellet Bullet Safety for Children xzh (Color: Blue)
Item Q&A
  • Question : ItemJun 26, 2018

    Dear Seller, my child birthday is coming soon in 2 weeks time. Will it reach before that if i order today?

    Answer : [Re] Item

    Dear
    thank you for your message.
    we are so sorry than the item is out of stock.
    thank you.
    best wish to you.

14 Inch Tempered Glass Privacy Screen Protector For Macbook Laptop
14 Inch Tempered Glass Privacy Screen Protector For Macbook Laptop
Item Q&A
  • Question : Inquiry for the item from hap****Jun 18, 2018

    Can stylus pen be usr after applying the screen protector? Any effect on the sensitivity of the Pen after applying the screen protector?

    Answer : [Re] Inquiry for the item from hap****

    Dear
    thank you for your message.
    stylus pen can be use after applying the screen protector.
    no effect on the sensitivity of the Pen after applying the screen protector.
    thank you!
    best wish to yoU!

1 Pair New Big Toe Bunion Splint Straightener Corrector Foot Pain Relief Hallux Valgus Comfort Pedic
1 Pair New Big Toe Bunion Splint Straightener Corrector Foot Pain Relief Hallux Valgus Comfort Pedic
Item Q&A
  • Question : InquiryJun 03, 2018

    Hi seller.. I just want to confirm with u before buying.. For this item, is there something like a metal piece at the side for supporting the big toe? I bought this product before from Qoo10, not sure yours have that metal piece?

    Answer : [Re] Inquiry

    Dear
    thank you for your messaege.
    yes,there has a metal piece at the side for supporting the big toe.
    thank you!

    Question : [Re] Inquiry

    I just ordered 2 pair.. Pls ensure its in good condition before send.. Thanks seller.. Cart no. 119279561

    Answer : [Re] Inquiry

    Dear,
    thank you for your order.
    ok,we check it,
    thank you.
    best wish to you.

    Question : [Re] Inquiry

    Thanks seller for the good stuff.. Will buy another 3..

    Answer : [Re] Inquiry

    Dear,
    thank you!
    best wish to you!

  • Question : Inquiry for the item from ger****Feb 22, 2018

    Hi, i just received my item yesterday. However it was not the black one i ordered that was pictured in the description. Instead it was a blue and white one. Please advise on exchange for the intended item ordered. Thank you!

    Answer : [Re] Inquiry for the item from ger****

    Dear,
    thank you for your message.
    can you give me your order number?
    I'll check it for you.
    thank you!

    Question : [Re] Inquiry for the item from ger****

    Thank you for your response.

    The Order details are as follows:
    Cart No. 117034764
    Order No. 248002584

    Thank you.

    Answer : [Re] Inquiry for the item from ger****

    Dear
    thank you for your order.
    your item had been shipped out On February 24 ,shipping number:SGP130309956
    and the checking shipping status web is :
    http://qxpress.asia/eng/html/customer_tracking.html

    thank you!
    best wish to you!

  • Question : Fast delivery. Item in good condition.Oct 16, 2017

    Fast delivery. Item in good condition.

    Answer : [Re] Fast delivery. Item in good condition.

    THANK YOU!

10 PCs E27 LED Light Male socket to EU Type Plug Adapter Converter for Bulb Lamp (Color: White)
10 PCs E27 LED Light Male socket to EU Type Plug Adapter Converter for Bulb Lamp (Color: White)
Item Q&A
  • Question : Enquiry on QuantityMay 07, 2018

Book-Like Paper Bottles Best Clear A5 Water Bottle & Portable Cup Made of Eco-friendly Material
Book-Like Paper Bottles Best Clear A5 Water Bottle & Portable Cup Made of Eco-friendly Material
Item Q&A
  • Question : Inquiry for the item from boo****May 17, 2018

    If we bulk purchase 100 how much will it be?

    Answer : [Re] Inquiry for the item from boo****

    Dear
    thank you for your message.
    if 100pcs, total S$600 by shipping by Qxpress shipping company.
    item price will be S$5 each pcs (total S$500)+ S$100 shipping fee.
    pls order 1 pcs first to check if the item meets your requirements.
    thank you!
    best wish to you!

NEW Harry Potter¡¯s Replica Magical Magic Wand IN Box
NEW Harry Potter¡¯s Replica Magical Magic Wand IN Box
Item Q&A
  • Question : Inquiry related delivery from inf****May 15, 2018

    Hi

    May I know when will the item be sent, as it has been 4 days but is no update on the item. As it is meant for a birthday gift I was hoping it will arrive in time, but as it was not sent yet, it will probably not be in time to arrive.

    Thank you.

    Answer : [Re] Inquiry related delivery from inf****

    Dear
    thank you for your order.
    we are really sorry abou it.
    your item had been sent out 14 May,but it still no shipping status upload.
    we had contact Qxpress shipping company,they will upload the shipping status ASAP.
    but item is on the way,just no upload the shipping status with Qoo10.
    thank you!
    best wish to you!

  • Question : Inquiry for the item from nag****May 02, 2018

  • Question : Fast delivery. Item in good condition.Oct 16, 2017

    Fast delivery. Item in good condition.

    Answer : [Re] Fast delivery. Item in good condition.

    THANK YOU!

12pcs LED Battery Operated Flameless Electric Candles Tea Light Wedding Bedroom Decor
12pcs LED Battery Operated Flameless Electric Candles Tea Light Wedding Bedroom Decor
Item Q&A
  • Question : Inquiry for the item from cou****May 09, 2018

    Hi how Long can the battery last?
    What battery does it uses?
    White candle?

    Answer : [Re] Inquiry for the item from cou****

    Dear
    thank you for your order.
    yes,it is white candle,and the warm white light.
    item use Ag10 button battery, it can last 1 week if never shut down.
    thank you!
    best wish to you!

  • Question : Receive by 9 Dec?Dec 01, 2017

    Hi.

    Would I be able to receive product by 9 Dec if I make the purchase today?

    Thanks!

    Answer : [Re] Receive by 9 Dec?

    Dear
    thank you for your message.
    item always delivery to buyer's door about 7~14days.
    thank you!
    best wish to you!

  • Question : Inquiry for the item from pte****Nov 10, 2017

    What type of batteries is use for the lights?

    Answer : [Re] Inquiry for the item from pte****

    Dear
    thank you for your message.
    this item use with button cell.
    thank you!
    best wish to you!

Druml Accessories Drumsticks Drum Sticks Nylon Material Lightweight Design for Drum Set 5 Colors for
Druml Accessories Drumsticks Drum Sticks Nylon Material Lightweight Design for Drum Set 5 Colors for
Item Q&A
  • Question : Is 5 business days for delivery confirmed?May 09, 2018

    Hi

    I am keen to order 20+ pairs of these drum sticks.
    I must have the good by 17 May 2018..
    If I order today 9 May, is ti confirmed I will receive my goods by 17 May 2018?

    Answer : [Re] Is 5 business days for delivery confirmed?

    Dear
    thank you for your message.
    Actually item always delivery to buyer's door about 5~9days.
    we will do our best to make the item delviery to your door before 17 May.
    we will keep contacting with Qxpress shipping company.
    if it is ok,pls order before 16pm today,then we can start to work for your order today.
    thank you!
    best wish to you!

Universal Tablet Tripod Mount Adapter for iPad Samsung Tab and Other Tablets Phablets or Smart Phone
Universal Tablet Tripod Mount Adapter for iPad Samsung Tab and Other Tablets Phablets or Smart Phone
Item Q&A
  • Question : BaseMay 07, 2018

    Hi, for this item, it does not come with a base? do you have a suitable base for 3M tape and how much will it cost?

    Answer : [Re] Base

    Dear,
    thank you for your message.
    the item is not come with a base.
    this item is suitable for any triangular bracket.
    we are so sorry that we have not a base.
    thank you .

Peephole Door Viewer High Resolution Camera 2.2 Monitor No Wired Easy(color:silver)
Peephole Door Viewer High Resolution Camera 2.2 Monitor No Wired Easy(color:silver)
Item Q&A
  • Question : Inquiry for the item from ero****Apr 30, 2018

    10cm width....as in the pix...able to place the screen?

    Answer : [Re] Inquiry for the item from ero****

    Dear
    thank you for your message again.
    yes,of course it can place the screen.
    pls check the pix, it will place as the pix show.
    thank you!
    best wish to you!

  • Question : Inquiry for the item from ero****Apr 28, 2018

    Hi there....
    Normally the screen will be paste on the door horizontally.
    Will it affect the positioning of the picture if the screen to place vertically on door.
    Example: if picture of man standing outside,on the vertical screen....will the man standing to ground or standing sideway?

    Answer : [Re] Inquiry for the item from ero****

    Dear
    thank you for your message.
    we are really sorry.
    We can't understand your question clearly.
    we had make a pic to show,pls kindly tell us,is that is your problem?
    thank you!
    best wish to you!

  • Question : Inquiry for the item from mic****Aug 30, 2017

    Is this battery operated or wall power point adapter? If battery, how many and what type of battery?

    Answer : [Re] Inquiry for the item from mic****

    Dear
    thank you for your message.
    this item use 2pcs AA battery.
    thank you!
    best with to you!

  • Question : camera recorderOct 29, 2016

    hi seller,
    just to check do u have door peephole camera recorder ?

    Answer : [Re] camera recorder

    Dear
    we are really sorry about that.
    this item is out of stock now.
    thank you!
    best wish to you!

  • Question : door peep hole?Jul 07, 2016

    hi seller,
    just to check do u have bronze colour for the door peep hole?

    Answer : [Re] door peep hole?

    Dear
    thank you for you message.
    We are now only silver, is that ok?

Universal AC/DC Adapter Switching Power Supply with Six Adaptor Plugs (Color: Black)
Universal AC/DC Adapter Switching Power Supply with Six Adaptor Plugs (Color: Black)
Item Q&A
  • Question : Output current at 9V DCApr 29, 2018

    hi, at 9V DC output, what is the current (mAh) output? Thanks.

    Answer : [Re] Output current at 9V DC

    Dear
    thank you for your message.
    all output will get 2.1A.
    thank you!
    best wish to you!

4 Button Electric Gate Garage Door Remote Control Key 433MHz Cloning Transmitter
4 Button Electric Gate Garage Door Remote Control Key 433MHz Cloning Transmitter
Item Q&A
Molle Spec Ops EDC Pouch Tactical Tool Organizer Outdoor Travel Hiking Camping Accessories Bag 1000D
Molle Spec Ops EDC Pouch Tactical Tool Organizer Outdoor Travel Hiking Camping Accessories Bag 1000D
Item Q&A
  • Question : Inquiry for the item from fra****Apr 15, 2018

    Do you have brown colour?

    Answer : [Re] Inquiry for the item from fra****

    Dear,
    thank you for your message.
    we are so sorry that the item is out of stock.
    thank you.
    best wish to you.

Fashion Cute  Damond Cosmetic Contacts lenses for Eye accessories (6 color)
Fashion Cute Damond Cosmetic Contacts lenses for Eye accessories (6 color)
Item Q&A
  • Question : Inquiry for the item from Che****Apr 08, 2018

    Does it come with degree?

    Answer : [Re] Inquiry for the item from Che****

    Dear
    thank you for your message.
    the item don't come wish degree.
    thank you.
    best wish to you.

Childrens Carnival Costumes Elephant Shape Kids Jumpsuit Stage Show Clothing Halloween Costume for B
Childrens Carnival Costumes Elephant Shape Kids Jumpsuit Stage Show Clothing Halloween Costume for B
Item Q&A
  • Question : sizeApr 04, 2018

    Hi my son is 6 yo
    Do you think he would be able to fit this?

    Mas

    Answer : [Re] size

    Dear,
    thank you for your message.
    can you tell me your son's height?
    We can give you more accurate advice.
    thank you.
    best wish to you.

Military Tactical Rucksack Backpack Camping Hiking daypack shoulder Bag
Military Tactical Rucksack Backpack Camping Hiking daypack shoulder Bag
Item Q&A
E27 RED and BLUE 80 LED 4.5W Hydroponic Plant Grow Growth LED Light Bulb 85-265V
E27 RED and BLUE 80 LED 4.5W Hydroponic Plant Grow Growth LED Light Bulb 85-265V
Item Q&A
  • Question : Color of lightMar 30, 2018

NECA Alien vs. Predator Chopper Scar Predator PVC Action Figure Collectible Model Toy 7" 18cm 3 Styl
NECA Alien vs. Predator Chopper Scar Predator PVC Action Figure Collectible Model Toy 7" 18cm 3 Styl
Item Q&A
  • Question : colourMar 26, 2018

    may i know which colour is for which figure?

    Answer : [Re] colour

    Dear,
    thank you for your message.
    we have modified the page.you can choose the products on the website.
    best wish to you.

Sky flower pots hanging flower pots upside down green dill spider plants potted plastic pots creativ
Sky flower pots hanging flower pots upside down green dill spider plants potted plastic pots creativ
Item Q&A
  • Question : Inquiry for the item from are****Mar 18, 2018

    I select green color pot.thank u

    Answer : [Re] Inquiry for the item from are****

    OK,we know it.
    best wish to you!

10 Partiality Shower Door Rollers Runner Wheels Pulley Diameter 19mm
10 Partiality Shower Door Rollers Runner Wheels Pulley Diameter 19mm
Item Q&A
  • Question : dimensionMar 14, 2018

    Hi,

    Can you provide me the dimensions of this part?

    Answer : [Re] dimension

    Dear,
    thank you for your message.
    you can look at the picture.this is detailed dimensions.
    best wish to you.

New Heating Slimming belt health care Massage belt body Massager massage Sauna belt for weight loss
New Heating Slimming belt health care Massage belt body Massager massage Sauna belt for weight loss
Item Q&A
  • Question : enquiryMar 13, 2018

    Hi Seller, can you confirm you got this item in stock

    Answer : [Re] enquiry

    Dear,
    thank you for your message.
    yes,we have stock.
    best wish to you.

    Question : [Re] enquiry

    Thank you, the order has been placed cart No.117481444 dated Mar 14, 2018

    Answer : [Re] enquiry

    Dear,
    thank you for your order.
    ok,we check it.
    best wish to you .

2PCS Final Fantasy VII Plush Figure Black Mage & Reading Book Chocobo 7-9 (Size: 9 inch Color: Multi
2PCS Final Fantasy VII Plush Figure Black Mage & Reading Book Chocobo 7-9 (Size: 9 inch Color: Multi
Item Q&A
  • Question : Shipping EnquiryFeb 28, 2018

Body Grow Taller Essential Oil Foot Promot Bone Growth Height Increasing Oil (Size: 30 ml)
Body Grow Taller Essential Oil Foot Promot Bone Growth Height Increasing Oil (Size: 30 ml)
Item Q&A
  • Question : hiFeb 14, 2018

    hi this grow taller need to apply on foot or body

    Answer : [Re] hi

    Dear,
    thank you for your message.
    this grow taller need to apply on foot.
    had you read our holiday notice on the page?
    we are on Chinese New Year Holiday from 5 Feb to 24 Feb.
    all order during holiday will send out on 24 Feb.
    and all item is free shipping as compensation.
    thank you for your understand!
    happy Chinese New Year!

    Question : [Re] hi

    Ya I know I just ask apply where did this got help to grow tall u all holiday so long

    Answer : [Re] hi

    for wormen wad height is normal

    Question : [Re] hi

    Dear
    thank you for your message.
    Plant herbal essence massage foot help grow taller.
    thank you!

    Answer : [Re] hi

    For women 161 is it tall already or not.tall

    Question : [Re] hi

    Dear
    for women 161 is Normal height range.
    thank you!

    Answer : [Re] hi

    Some people say over 18 won't grown I 22 year old 161 still can grown a not

    Question : [Re] hi

    Dear
    thank you for your reply.
    people always stop grown on 25 years old,it base on each people's physical condition.
    this item help to grown. suce as you will grown to 161cm,if you use this item you can grown to 163cm,it base on each people's physical condition too.
    thank you!
    best wish to you!

    Answer : [Re] hi

    If 163 still can grown

    Question : [Re] hi

    it no work then.

    Answer : [Re] hi

    If I grown to 163 already still will grown

    Question : [Re] hi

    then it no work for you.

    Answer : [Re] hi

    Why leh

    Question : [Re] hi

    .

  • Question : Fast delivery. Item in good condition.Oct 16, 2017

    Fast delivery. Item in good condition.

    Answer : [Re] Fast delivery. Item in good condition.

    THANK YOU!

8Legendary Groudon 9.5 kyogre Stuffed Animal Nintendo Plush Soft Toy_1 Set (Size: 20 cm Color: Blue)
8Legendary Groudon 9.5 kyogre Stuffed Animal Nintendo Plush Soft Toy_1 Set (Size: 20 cm Color: Blue)
Item Q&A
  • Question : How many piecesFeb 25, 2018

    Is it 2 pieces of toys?

    Answer : [Re] How many pieces

    Dear,
    thank you for your message.
    the item is 1piece of toy,
    thank you!