Q&A board

Q & A Lists
Item Question & Answer
CYBER CLEAN★Swiss Formula 99.9% BACTERICIDAL Effect. Environmental Friendly. Trap Bacteria / Multiple Times Re-usability. Clean Mobile Phones, Keyboard, Toys, Difficult Reach Gaps n Crevices!
CYBER CLEAN★Swiss Formula 99.9% BACTERICIDAL Effect. Environmental Friendly. Trap Bacteria / Multiple Times Re-usability. Clean Mobile Phones, Keyboard, Toys, Difficult Reach Gaps n Crevices!
Item Q&A
  • Question : Inquiry for the item from han****Oct 03, 2019

    What is the different betweenthe home n office slime

    Answer : [Re] Inquiry for the item from han****

    hi, you mean the diff between the home & office(yellow) and the Car(blue)? not big a different, can be used vice versa, is just their texture of each works better for their individual environment

  • Question : Inquiry for the item from ysq****May 26, 2018

    Do U have it in Blue ? Possible for self collection ? Product comes in plastic bag or container ?

    Answer : [Re] Inquiry for the item from ysq****

    yes we have it in blue, labelled as "car" 80g are in sealed packaging and 160g are in cup containers

  • Question : Inquiry related cancel and refund from cla****Jul 08, 2017

    Hi, can you please reply my earlier enquiry for my order 215709829? No update from you at all. Please send me the car cyber clean in replacement of the home one if possible.

    Answer : [Re] Inquiry related cancel and refund from cla****

    hi, you can send back the item to 11 changi north way loading bay 1. once we received the items we will proceed to do a full refund for you

    Question : [Re] Inquiry related cancel and refund from cla****

    Hi, i just need you to replace the out of stock ones with the in stock ones. The price are the same isn't that possible?

    Answer : [Re] Inquiry related cancel and refund from cla****

    Hi can you replace the out of stock one with the in stock one? It took so long for you to reply me.

    Question : [Re] Inquiry related cancel and refund from cla****

    Hi can you replace the out of stock one with the in stock one? It took so long for you to reply me.

    Answer : [Re] Inquiry related cancel and refund from cla****

    Hi, can you reply me to my request? The order is incomplete but you do not reply if you can send me the alternative cyber clean home. Please reply and update.

    Question : [Re] Inquiry related cancel and refund from cla****

    Hi Seller, can you please reply?

  • Question : Inquiry related cancel and refund from cla****Jul 02, 2017

  • Question : Re: have stock? 80gm home use, cyber cleanJun 05, 2017

    Dear seller , I ordered on 03/06/17 and order was cancelled on 05/06/17 reason as being out of stock . Today time sale have listing, May I
    Know the 80gm home have Stock?

    Thanks

    Answer : [Re] Re: have stock? 80gm home use, cyber clean

    hi, we may not be able to have a restock for 80g home anytime soon . but at the mean time you may want to try 80g for car. it works similarly on home product despite stating is for car. or you can also purchase our 160g home.

    Question : [Re] Re: have stock? 80gm home use, cyber clean

    Hi seller, I saw on time sale again so placed order and today order is cancelled again...maybe you like to update your listing

    Thanks

    Answer : [Re] Re: have stock? 80gm home use, cyber clean

    hi sorry about it, but actually car and home is the same material , just different colour

+View all Notice, FAQ, Q&A >>
BEST SELLER Selfie Stick! Benro Mefoto MK-10 (3 in 1) Selfie Stick Mini Tripod w Bluetooth Remote Control Included (Red/Blue). Extend Up To 850mm. Full Compatibility w Android/IOS.
BEST SELLER Selfie Stick! Benro Mefoto MK-10 (3 in 1) Selfie Stick Mini Tripod w Bluetooth Remote Control Included (Red/Blue). Extend Up To 850mm. Full Compatibility w Android/IOS.
Item Q&A
  • Question : Inquiry related delivery from wen****Sep 11, 2019

    If order now, can i receive it on 14 Sep?

    Answer : [Re] Inquiry related delivery from wen****

    best is to expect 2-3day at least for delivery. as orders recieved will be scheduled for pick up next working day and delivery if by qxpress will take at least 1-2 days.

  • Question : Inquiry for the item from mar****Aug 23, 2019

    how many cm is it after closing everything?

    Answer : [Re] Inquiry for the item from mar****

    20cm, without attaching the mobile phone holder attachedment

  • Question : Inquiry related delivery from ree****Aug 04, 2019

  • Question : Inquiry for the item from loi****Aug 02, 2019

    Hi seller,

    Can you help me mail out my item soon as im using it for holiday next week. Thanks

    Answer : [Re] Inquiry for the item from loi****

    On Qpost : the parcel will be collected by qxpress tml

  • Question : Inquiry for the item from 235****Jun 05, 2019

    May I know is it ex-stock for red colour? Please advice. As I would like to order. tq

    Answer : [Re] Inquiry for the item from 235****

    red color currently out of stock. next shipment will be to wait end of june

    Question : [Re] Inquiry for the item from 235****

    I had ordered a red colour. Then shall I wait for the new shipment?

    Answer : [Re] Inquiry for the item from 235****

    My order no. 127406971 which I had ordered a red colour. Hence, to wait for next shipment? Please advice.

    Question : [Re] Inquiry for the item from 235****

    Just to check the item red colour no stock. Right? And I had received ready to ship notification. Please advice.

    Answer : [Re] Inquiry for the item from 235****

    we replace it we blue color for you so won't delay your shipping

    Question : [Re] Inquiry for the item from 235****

    As above I had mentioned to wait for the next shippment (RED COLOUR) why such instruction which you can't get it? DISAPPOINTED!!!

    Answer : [Re] Inquiry for the item from 235****

    so sorry about the miscomm, as we see it as a question asking advise on how we will proceed with the order. which we answered that not to delay customer shipment for exsisting orders we will change to blue color to send out.

    Question : [Re] Inquiry for the item from 235****

    In the first place, I did not advice any shipment. Since I had ordered RED COLOUR and RED colour had out of stock. Then, isn't need to advice the customer before you replace the blue colour? Such of disappointed and MESS service.

    Answer : [Re] Inquiry for the item from 235****

    .

+View all Notice, FAQ, Q&A >>
ASTONE PREMIUM QUALITY ASSURANCE. Ultra High Speed 17.8Gbps LED HDMI CABLE. TYPE A TO A. 2M / 3M / 5M. Ultimate High-Speed Digital Video / Audio Cable for Sharpest Image
ASTONE PREMIUM QUALITY ASSURANCE. Ultra High Speed 17.8Gbps LED HDMI CABLE. TYPE A TO A. 2M / 3M / 5M. Ultimate High-Speed Digital Video / Audio Cable for Sharpest Image
Item Q&A
  • Question : Inquiry related delivery from ted****Aug 18, 2019

    301577626 order

    hi Seller, order a week ago on 12 Aug. items not received yet.
    status show "shipping requested" only
    please check for me and expedite delivery. thanks

    Answer : [Re] Inquiry related delivery from ted****

    hi, so sorry for the delay. will sent out all pending orders asap this week

  • Question : Inquiry related delivery from hui****Jan 19, 2018

    Hi, if I place an order of 2 x 3m hdmi cable today, can I received it by 15/1/2018 ?

    Or can I do a self collection ?

    Answer : [Re] Inquiry related delivery from hui****

    items will be delivered in about 3 working days

  • Question : Inquiry for the item from Omi****Jul 06, 2017

  • Question : Inquiry for the item from ted****Mar 22, 2017

    hi is stock available for 1m hdmi red colour? (with led light)
    Regards

    Answer : [Re] Inquiry for the item from ted****

    sorry we only have 2m, 3m & 5m HDMI

    Question : [Re] Inquiry for the item from ted****

    hi,
    i am unable to place order as out of stock
    can assist?
    Regards

    Answer : [Re] Inquiry for the item from ted****

    we will update the listing when we have the stock again. sorry to say that the listing for our HDMI have been removed from out listing for now not available for sale at the moment. can't confirm when we will have it for sale again.

    Question : [Re] Inquiry for the item from ted****

    hi,
    it is sad to hear tat.
    when stock is ready, pls text me via q10
    your return customer

  • Question : 30 AWG cables?Apr 16, 2016

    Hi, the HDMI cables are rated 30 AWG?

    Answer : [Re] 30 AWG cables?

    Yes , our cable are of the highest quality

ADIDAS GROUP- RUNTASTIC ORBIT Trackers - Step Tracking, Distance n Active Minutes / Sleep n Sleep Cycle Tracking / Goal Tracking w Progress Indicator / WaterProof / Versatile Usability. Local
ADIDAS GROUP- RUNTASTIC ORBIT Trackers - Step Tracking, Distance n Active Minutes / Sleep n Sleep Cycle Tracking / Goal Tracking w Progress Indicator / WaterProof / Versatile Usability. Local
Item Q&A
  • Question : Inquiry related return and exchange from pat****Apr 18, 2019

  • Question : Inquiry from kos****Feb 13, 2019

    Is this item under warranty?
    There is no mention about this.
    And what is the country of origin?
    There is an indicative price of S$ 79 in the brochure.
    What price is this ?
    Tks.,
    Wong Koseda

    Answer : [Re] Inquiry from kos****

    under 1 year seller warrenty. it's an austria brand

  • Question : Inquiry related return and exchange from cec****Feb 07, 2019

    The watch is not able to on even I have tried to charge.. appreciate if you could arrange for an exchange

    Answer : [Re] Inquiry related return and exchange from cec****

    hi, you can go to our warehouse at 11 changi north way s498796
    to do an one to one exchange

    Question : [Re] Inquiry related return and exchange from cec****

    Please advise your working hour

    Answer : [Re] Inquiry related return and exchange from cec****

    Can you depatcg me the watch and will send the spoilt one to you.. i stay in Woodlands and it’s really inconvenient for me to travel to Changi .

    Question : [Re] Inquiry related return and exchange from cec****

    10am-4pm will be available to handle exchange

    Answer : [Re] Inquiry related return and exchange from cec****

    Sunday ? Please be more specific !!!

    Question : [Re] Inquiry related return and exchange from cec****

    Sunday ? Please be more specific !!!

    Answer : [Re] Inquiry related return and exchange from cec****

    On Qpost : monday to friday

  • Question : Inquiry for the item from jam****Nov 25, 2018

    Can synchronize with healthy 365 app?

    Answer : [Re] Inquiry for the item from jam****

    yes it can, from our customers' feedback

  • Question : Can I view an actual piece?Oct 29, 2018

    Hi Seller,
    we would like to ask if there is any possibility to view an actual piece? I'd to see and feel the product as i like to propose to buy the item for my department of 16 staff. Can you assist? Thank you!

    Answer : [Re] Can I view an actual piece?

    hi, you can contact our sales person tommy at 96999151. he will be able to arrange to view the actual product.

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MeFOTO BackPacker/ Globetrotter Air Tripod and Selfie Stick 2 in 1 Travel Kit Local Stocks! Most Lightweight and Compact Tripod.Ideal for Smartphones, Compact Cam, Action Cam, Small Mirrorless Cam.
MeFOTO BackPacker/ Globetrotter Air Tripod and Selfie Stick 2 in 1 Travel Kit Local Stocks! Most Lightweight and Compact Tripod.Ideal for Smartphones, Compact Cam, Action Cam, Small Mirrorless Cam.
Item Q&A
  • Question : Inquiry for the item from 250****Apr 10, 2019

  • Question : Inquiry from bab****Nov 24, 2018

    Hi, do you have mefoto globe trotter air tripod? I wish to order

    Answer : [Re] Inquiry from bab****

    we do have, just tat in small quantity currently thats way not listed on the plateform

    Question : [Re] Inquiry from bab****

    Wat is the link to order in qoo10? If i order today will i be able to get by 29Nov?

    Answer : [Re] Inquiry from bab****

    it's not listed, due to current stock only about 5pc per color. you can esalate to our sales to direct purchase with us. and also self collect

  • Question : Inquiry related delivery from bab****Nov 13, 2018

    Hi, when will Order No. 283261117 be posted out? Will i be able to receive by 16Nov? Thanks

    Answer : [Re] Inquiry related delivery from bab****

    delivery by qxpress will take at most 2-3 working days so shouldn't be a problem.

  • Question : Inquiry related delivery from bab****Nov 12, 2018

    Hi, when will Order No. 283261117 be posted out? Will i be able to receive by 16Nov? Thanks

    Answer : [Re] Inquiry related delivery from bab****

    delivery by qxpress will take at most 2-3 working days so shouldn't be a problem.

  • Question : Inquiry related delivery from chi****Oct 02, 2018

+View all Notice, FAQ, Q&A >>
ADATA OTG Micro Reader. Compact Design. Download of Android Apps. Organise/Edit/Back up Photos/Files
ADATA OTG Micro Reader. Compact Design. Download of Android Apps. Organise/Edit/Back up Photos/Files
Item Q&A
  • Question : Inquiry related delivery from jc8****Mar 09, 2019

    Hello, why items still not delivered. Sent few queries but no reply. What is happening? Can answer?

    Answer : [Re] Inquiry related delivery from jc8****

    possible parcel lost via singpost

    Question : [Re] Inquiry related delivery from jc8****

    Then what can be done?

    Answer : [Re] Inquiry related delivery from jc8****

    .

  • Question : Inquiry related delivery from jc8****Feb 28, 2019

    Hi, waiting your shipping of ordered items for more than 2 weeks.

    Answer : [Re] Inquiry related delivery from jc8****

    we will take note on our side to see if your parcel are being bounce back by singpost

    Question : [Re] Inquiry related delivery from jc8****

    Noted.

    Answer : [Re] Inquiry related delivery from jc8****

    .

  • Question : Inquiry related delivery from jc8****Feb 26, 2019

    Hi, it is more than 2 weeks and I still did not receive the items ordered. Please check and advise. Thanks.

    Answer : [Re] Inquiry related delivery from jc8****

    is there any collection slip by singpost sent you you?

    Question : [Re] Inquiry related delivery from jc8****

    No.

    Answer : [Re] Inquiry related delivery from jc8****

    .

  • Question : Inquiry related delivery from jc8****Feb 20, 2019

    Hi, appreciate if you can check with delivery company as items did not arrive until now.

    Answer : [Re] Inquiry related delivery from jc8****

    parcel will be delivered via singpost. usually will take about 3-5 working days

  • Question : Bulk purchaseSep 17, 2018

Dirt Devil DSV-360 REACH BAGLESS STICK VACUUM. Power Versatility In The Palm Of Your Hand!
Dirt Devil DSV-360 REACH BAGLESS STICK VACUUM. Power Versatility In The Palm Of Your Hand!
Item Q&A
  • Question : Inquiry for the item from ble****Jan 02, 2019

  • Question : Inquiry from get****Dec 28, 2018

  • Question : Inquiry for the item from get****Dec 15, 2018

    I can see in the product desciription section an accessories bag with accessories. are those included?

    Answer : [Re] Inquiry for the item from get****

    you mean the model 360? yes, all the accessories stated are included in the carry bag

  • Question : Inquiry for the item from gro****Oct 21, 2018

  • Question : Seller deliver freeJul 18, 2016

    How come seller deliver free and still charge $3.90 at payment ?

    Answer : [Re] Seller deliver free

    hihi will update the listing status. sorry about this

+View all Notice, FAQ, Q&A >>
Power Deal! ADATA A10050 Ultra-light, Stylish 10050 mAh Power. Dual USB Ports Totaling 3.1A Fast Simultaneous Top-up of Mobile Devices. Synced Charge / Discharge / Impact Tested.
Power Deal! ADATA A10050 Ultra-light, Stylish 10050 mAh Power. Dual USB Ports Totaling 3.1A Fast Simultaneous Top-up of Mobile Devices. Synced Charge / Discharge / Impact Tested.
Item Q&A
  • Question : Inquiry related cancel and refund from pea****Dec 20, 2018

    Hi I’ve not received my item for more than a month. Pls advice or cancel the order. Thanks.

    Answer : [Re] Inquiry related cancel and refund from pea****

    may i know whats your order number?

  • Question : Inquiry for the item from Joc****Nov 28, 2018

    Hi....what's the weight for AP120 and can it be used for samsung note 9 pls? Thanks.

    Answer : [Re] Inquiry for the item from Joc****

    106 X 70 X 14.5 mm 120g yes it can be use for note 9.

  • Question : Inquiry related delivery from Dar****Nov 22, 2018

    Does 'Singpost normal mail' shipping option means it'll be delivered by Postman to my letter-box downstairs without the need for me to be at home?

    Answer : [Re] Inquiry related delivery from Dar****

    will go to letter box

  • Question : Inquiry for the item from aze****Nov 15, 2018

    Can use for iphone X??

    Answer : [Re] Inquiry for the item from aze****

    yes it can

    Question : [Re] Inquiry for the item from aze****

    Thxs for the reply

    Answer : [Re] Inquiry for the item from aze****

    you're welcome

  • Question : Inquiry related delivery from xay****Nov 17, 2018

    Hi if I order today. Can i received by this coming friday 23rd november?

    Answer : [Re] Inquiry related delivery from xay****

    Yes if you choose the Qxpress delivery option for fast & save delivery. singpost delivery got chance to bill delayed

+View all Notice, FAQ, Q&A >>
Cheapest in Qoo10! ADATA Micro SD Card 16GB / 32GB Class 10.Ultra Fast Speed Micro SD. Local Stocks with Life Time Warranty!! Compatible to Xiaomi / Iphone / Samsung n Other SD Card Devices!
Cheapest in Qoo10! ADATA Micro SD Card 16GB / 32GB Class 10.Ultra Fast Speed Micro SD. Local Stocks with Life Time Warranty!! Compatible to Xiaomi / Iphone / Samsung n Other SD Card Devices!
Item Q&A
  • Question : Inquiry for the item from dav****Nov 21, 2018

    Hi,
    Can this sd card use for car camera?

    Answer : [Re] Inquiry for the item from dav****

    yes, it can

  • Question : Inquiry from fku****Aug 16, 2018

    Mention free gift yet charge $6.
    Also cannot dont select.
    CHEATING BUYERS.

    Answer : [Re] Inquiry from fku****

    so sorry for showing in a way that is unclear. the adaptor free gift are limited to 16gb

  • Question : Inquiry for the item from de.****Apr 19, 2018

    Hi, any 64G ??

    Answer : [Re] Inquiry for the item from de.****

    sorry 64GB currently no stock

  • Question : Inquiry for the item from hoi****Apr 19, 2018

    Option for free gift : Only one selection with adaptor which need to pay additional S$6. Why no option for none?

    Answer : [Re] Inquiry for the item from hoi****

    the model without adaptor no stock

  • Question : Inquiry for the item from sib****Aug 17, 2017

    Dear seller,
    I bought an 32 GB SD card in Mar 17 for my IP Camera. Prompted to format the card but after formating, the camera was not able to recognise the card.
    When inserted in mobile phone, t says blank SD card. When cinnected to PC, it says write protected, the adaptor switch was slided to unlock position.
    Please advise.

    Answer : [Re] Inquiry for the item from sib****

    Dear sir, please advise

    Question : [Re] Inquiry for the item from sib****

    Sir, still pending your advise please

    Answer : [Re] Inquiry for the item from sib****

    Dear seller, please respond .

    Question : [Re] Inquiry for the item from sib****

    I HAVE YET TO RECEIVE ANY RESPONSE FROM YOU.... WHAT A SERVICE IS THIS?

    Answer : [Re] Inquiry for the item from sib****

    you can do an exchange at our supplier warehouse at 11 changi north way

+View all Notice, FAQ, Q&A >>
October Recommendation! Import From Japan - KENKO Dach Prism Binocular 10 x 25 DH SG Compact Type. Free Case Strap! Brand New. Local Stocks. 70 Set at $29.90!
October Recommendation! Import From Japan - KENKO Dach Prism Binocular 10 x 25 DH SG Compact Type. Free Case Strap! Brand New. Local Stocks. 70 Set at $29.90!
Item Q&A
  • Question : Inquiry for the item from chn****Oct 21, 2018

    Hi, is this binoculars made in Japan?

    Answer : [Re] Inquiry for the item from chn****

    yes the kenko bino is made in japan

  • Question : ShippingAug 28, 2018

    Hi seller, please advise how fast you can deliver the item to me if I place the order today.
    Can it be delivered to me before 3 Sept ? Thanks.

    Answer : [Re] Shipping

    hi, the qxpress delivery will only take 2-3 day to deliver so should be abel to make it before 3 sept

    Question : [Re] Shipping

    Ok thanks so much cos I'll be going overseas on 4 Sept & need to bring it along :D

    Answer : [Re] Shipping

    Actually I've alrdy placed the order yesterday:)

    Question : [Re] Shipping

    For info, my order no. is 271852981.
    Appreciate if u can expedite the delivery
    before 3 Sept. Tks :)

    Answer : [Re] Shipping

    no prob^^

    Question : [Re] Shipping

    Thanks so much:) for info, delivery address is my office & it's closed on Sat & Sun.

    Answer : [Re] Shipping

    the memo on the item delivery was reflected on the qxpress waybill. they will take note of the timing and the date for delivery

    Question : [Re] Shipping

    Ok & thanks so much:)
    Btw this item is brand new right?

    Answer : [Re] Shipping

    you're welcome. yes it's new

    Question : [Re] Shipping

    ok thanks :D

    Answer : [Re] Shipping

    you're welcome^^

  • Question : Inquiry related delivery from ngh****Jun 03, 2018

    Hi, when will I receive the binoculars if i order by Monday (4th June)?

    Answer : [Re] Inquiry related delivery from ngh****

    deliverys will take 2-3 working days

  • Question : how fast can I receive? Or is it possible to self collect? Thanks!May 21, 2018

    how fast can I receive? Or is it possible to self collect? Thanks!

    Answer : [Re] how fast can I receive? Or is it possible to self collect? Thanks!

    around 2-3 working days

  • Question : when will i receive my order??Dec 28, 2016

+View all Notice, FAQ, Q&A >>
[G.W.S] CYBER CLEAN Stylus Pro Screen Cleaning Solutions-SWISS FORMULA. Screen Cleaner Devices like Ipad Smartphone and More! This products receives prestigious Red Dot Design Award!
[G.W.S] CYBER CLEAN Stylus Pro Screen Cleaning Solutions-SWISS FORMULA. Screen Cleaner Devices like Ipad Smartphone and More! This products receives prestigious Red Dot Design Award!
Item Q&A
  • Question : Inquiry for the item from jud****Mar 20, 2018

    Can I order extra cleaning refills?

    Answer : [Re] Inquiry for the item from jud****

    sorry we don't sell the refills

    Question : [Re] Inquiry for the item from jud****

    Thank you for swift reply

    Answer : [Re] Inquiry for the item from jud****

    you're welcome

  • Question : DeliveryDec 17, 2017

    Hi, when is the earliest i can receive the item if i order by 18 Dec?
    https://www.qoo10.sg/g/454930417

    Answer : [Re] Delivery

    hi, we are having our annual stock count for all our product. all operation will resume after 22nd dec

  • Question : What does home screen pro consist ?Apr 22, 2016

    What does home screen pro consist ?

    Answer : [Re] What does home screen pro consist ?

    hihi , home screen pro is a bigger version of desktop pro.

  • Question : Wrong order sent to meApr 17, 2016

    Hi, I have purchased from you deskpro option but I have received a stylus pro. While stylus pro is quite compact and cool, I still prefer the desktop version so that i can clean my tv screens and monitor. Could I request that I top up a small amount for you to send me the desktop pro?

    Answer : [Re] Wrong order sent to me

    hihi so sorry for the wrong order sent

    i would recommemd the home screen pro if u want to clean ur tv screen

    u can top up 12 dollar for the home screen pro or 7 dollar for the deskpro

    u can send ur back

    then no need to top up anything.

    once we recieve, we will send u ur deskpro

    a bigger version of deskpro

    hahah

    hmmm give me a sec


    here cannot attach file, anyway they going to do a promotion for me. qoo10. cause this one selling very well. i will upload the photo on the website

    http://www.serialdistribution.com/brand/cyberclean/cyber-clean-home-screen-pro.html

    i understand ur concern. I can do it at a lower cost for u. can u submit ur claim to qoo10 for an exchange so that I can recieve the payment and offer u the lower price?

  • Question : TVApr 09, 2016

    Hi, can this be used for TV and computer monitors as well?

    Answer : [Re] TV

    Yes it can be use to clean any screen

+View all Notice, FAQ, Q&A >>