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Q & A Lists
Item Question & Answer
Bundle of 4/6/8 Toothpaste Great Regular Flavor 180g
Bundle of 4/6/8 Toothpaste Great Regular Flavor 180g
Item Q&A
Coffee Capsule Toraja Arabica - Nespresso Compatible Coffee Capsule - 30 Capsule
Coffee Capsule Toraja Arabica - Nespresso Compatible Coffee Capsule - 30 Capsule
Item Q&A
  • Question : 취소/환불 관련 wizasura님의 문의입니다.Sep 25, 2024

    배송완료라고 표시되나 물건도 안오고 배송추적도 불가합니다. 빠른 환불 바랍니다.

    Answer : [Re] 취소/환불 관련 wizasura님의 문의입니다.

    Please cancel, Qoo10 is bankrupt

  • Question : 취소/환불 관련 wizasura님의 문의입니다.Sep 25, 2024

    배송완료라고 표시되나 물건도 안오고 배송추적도 불가합니다. 빠른 환불 바랍니다.

    Answer : [Re] 취소/환불 관련 wizasura님의 문의입니다.

    Please cancel, Qoo10 is bankrupt

Get 6/12 pcs UFO Japanese fried noodles collection
Get 6/12 pcs UFO Japanese fried noodles collection
Item Q&A
Hair Vitamin Hair Treatment 50 capsules 8 types
Hair Vitamin Hair Treatment 50 capsules 8 types
Item Q&A
SENSODYNE Toothpaste Sensitive Cool Gel 100g/160g x6
SENSODYNE Toothpaste Sensitive Cool Gel 100g/160g x6
Item Q&A
  • Question : 취소/환불 관련 dbsthal님의 문의입니다.Aug 30, 2024

    You said you sent it, so why can't I track the delivery? You're saying that the tracking number starting with "spg" can't be found? If you sent it, why can't you find it?

    Answer : [Re] 취소/환불 관련 dbsthal님의 문의입니다.

    I contacted Qoo10 and they said they would cancel after checking with the seller. I hope they cancel it quickly.

    Question : [Re] 취소/환불 관련 dbsthal님의 문의입니다.

    I need to buy something else, please cancel quickly.

  • Question : 취소/환불 관련 dbsthal님의 문의입니다.Aug 30, 2024

    You said you would cancel it, but why is the status still in delivery? The package that was supposed to be delivered on the 21st hasn't been tracked yet. Why don't you cancel it?

    Answer : [Re] 취소/환불 관련 dbsthal님의 문의입니다.

    Seller cannot cancel after process the order. Only Qoo10 can cancel it. I already sent request to Qoo10 to cancel your order.

  • Question : 취소/환불 관련 dbsthal님의 문의입니다.Aug 30, 2024

  • Question : 배송 관련 dbsthal님의 문의입니다.Aug 26, 2024

    It's been 5 days since delivery started, but there's no movement at all. What's going on? Are you sure you sent it? Check the delivery number again.

    Answer : [Re] 배송 관련 dbsthal님의 문의입니다.

    Your package has arrived at Qxpress dispatch center. But there is a change system problem with Qxpress. Are you sure you want to cancel the package?

    Question : [Re] 배송 관련 dbsthal님의 문의입니다.

    If there is a problem with the change system, then I can't receive it, right? The tracking number is still in error status. If I can't receive it, then of course you should cancel it.

    Answer : [Re] 배송 관련 dbsthal님의 문의입니다.

    Ok confirm to cancel your order. I will contact Qoo10 CS to cancel. You can contact Qoo10 CS to cancel.

    Question : [Re] 배송 관련 dbsthal님의 문의입니다.

    I can only request a return. The seller needs to cancel it. It hasn't been cancelled yet.

  • Question : 취소/환불 관련 dbsthal님의 문의입니다.Aug 25, 2024

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SENSODYNE Toothpaste Sensitive Multi Action 100g/160g x6
SENSODYNE Toothpaste Sensitive Multi Action 100g/160g x6
Item Q&A
Instant Coffee Gold 100g - Bundle 2/3
Instant Coffee Gold 100g - Bundle 2/3
Item Q&A
Bundle of 4/6/8 Toothpaste Optic White Purple 100gr
Bundle of 4/6/8 Toothpaste Optic White Purple 100gr
Item Q&A
  • Question : Inquiry from nenroselopezJul 26, 2024

    I have ordered this colgate optic white purple last July 10, until now I haven't received, I can't track my order as I accidentally deleted the qoo10 account I was using before,. I have attached the bill record I have in atome and email confirmation below, pls follow up.

    Answer : [Re] Inquiry from nenroselopez

    Sorry, late delivery by QXpress courier. I checked that the order has delivered.