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Q & A Lists
Item Question & Answer
Free SOAP [KLAIRS] Skin Care Products: toner serum cream moisturizer sunblock/
Free SOAP [KLAIRS] Skin Care Products: toner serum cream moisturizer sunblock/
Item Q&A
  • Question : Inquiry for the item from fok****Jan 20, 2018

  • Question : skin careJan 19, 2018

  • Question : Inquiry for the item from ari****Jan 14, 2018

    Hi can I know the range for combination skin?

    Answer : [Re] Inquiry for the item from ari****

    Hi there,

    May we ask what you mean when you say range?
    Klairs products are generally suitable for all skin types. :)

    Best,

  • Question : Inquiry from gel****Jan 10, 2018

    Hi seller, why can't i check out with 2 klairs toner / 1 blue night cream & deep cleaning oil at one purchase?

    Answer : [Re] Inquiry from gel****

    Hi there,

    Thank you for reaching out to us. May we kindly advise you to reach out to qoo10 with this inquiry, as they may be able to better assist you. Thank you!

  • Question : Inquiry for the item from scy****Jan 06, 2018

    Hi will the calming cream and blue anti ageing serum be restocked soon?

    Answer : [Re] Inquiry for the item from scy****

    Hi there,

    Thank you for reaching out to us and for your interest in our products. As of now, we are still working on restocking.

    We aren't able to guarantee a set date yet, but we hope it's soon. Thank you for understanding. It means a lot to us.


    Best,

    Question : [Re] Inquiry for the item from scy****

    Oh no. Okie, I hope it will be available soon!

    Answer : [Re] Inquiry for the item from scy****

    We hope so too :)

+View all Notice, FAQ, Q&A >>
[KLAIRS] KLAIRS BLUE LINE : Blue calming cream blue sun lotion blue drop soothing cream serum
[KLAIRS] KLAIRS BLUE LINE : Blue calming cream blue sun lotion blue drop soothing cream serum
Item Q&A
  • Question : Inquiry for the item from Lew****Jan 18, 2018

  • Question : Inquiry for the item from pau****Jan 02, 2018

  • Question : Skincare stepsOct 23, 2017

    Hi, I have purchased the midnight youth activating drops and SKINMISO pore zero night cream recently after watching a video by Eunice and Friya.
    I bought the supple preparation toner, freshly juiced vitamin c serum and vitamin 75 maximising cream previously.


    May I know how do use the products?

    I understand that there are few way of using this products is
    Toner > Vitamin c serum > Vitamin 75 maximising cream
    Toner > midnight youth activating drops > Vitamin c serum
    Toner > Vitamin c serum > pore zero night cream.

    May I do the following?
    Toner > midnight youth activating drops > vitamin c serum > vitamin 75 maximising cream OR pore zero night cream?

    Do you have any advice on how i can maximise the effects of these products? Can you list down the steps on how should I use them and how frequently I should use them as well?
    On a side note, I have sensitive skin and more towards a combination skin.

    Looking forward to your reply!

    Answer : [Re] Skincare steps

    Hi there,

    The step you've mentioned below is good for night care.
    Toner(use with cotton pad) > midnight youth activating drops > vitamin c serum > vitamin 75 maximising cream OR pore zero night cream?
    For day care (not recommend vitamin c or blue drop to be used in the morning)
    Klair toner- kliars soothing serum-kliars soothing cream or vitamin 75 maximizing cream.

    *For the vitmain c, we recommend you to use it 2~3 times a week and for other products, you can use them everyday.

    Thank you
    BEST REGARDS,
    WISHTREND

    Question : [Re] Skincare steps

    Can the blue drops and vitamin 75 maximising cream be used every night?

    Answer : [Re] Skincare steps

    Hi there,

    Yes. It is suitable for everyday use. However, if you have sensitive skin we'd recommend trying it out a few times a week before incorporating it to your everyday routine, in order to ensure that you will not receive a negative reaction from the products.

    We hope this helps!

    Best,

    Question : [Re] Skincare steps

    Okay! Thank you :) can the vitmain c drops be used every night? I have been using the combination 3 times a week for the past 2- 3 weeks and have seen improvement in my skin. I'm wondering if there is any side effects for using them every night.

    Answer : [Re] Skincare steps

    Hi there,

    It's our pleasure to help! If you feel as if increasing the frequency will improve your skin, you can try it out and see how it works for you. May we suggest increasing the use little by little to ensure it won't cause a negative reaction. It should be fine for everyday use, but everyone's skin is different and reacts differently to products so we cannot guarantee anything. Perhaps you can try 4-5 times a week before moving on to everyday use.

    We hope this helps!
    Best,

  • Question : Inquiry for the item from Yum****Oct 17, 2017

  • Question : Inquiry for the item from gra****Sep 01, 2017

    What is the step for applying the sun lotion? On bare face or after moisturiser?

    Answer : [Re] Inquiry for the item from gra****

    Hi there,

    sun lotion has to be applied at the last step of your skin care.
    After you finish your skin care, apply sun lotion :)

    Thank you
    BEST REGARDS,
    WISHTREND

+View all Notice, FAQ, Q&A >>
[KLAIRS] Freshly Juiced Vitamin E Mask brightening sleeping mask 90ml
[KLAIRS] Freshly Juiced Vitamin E Mask brightening sleeping mask 90ml
Item Q&A
  • Question : Inquiry for the item from lan****Jan 16, 2018

    Dear wishtrend, I have combination and sensitive skin, please recommend a range of day and night skincare for me. I'm easy prone to pimple and I'm near to 28 years old soon. Please advise! Thanks

    Answer : [Re] Inquiry for the item from lan****

    Hi there,

    Thank you for reaching out and for your interest in our products. It'll be helpful to know more details on your skin concern. Do you want to control your acne, soothe your pimples, etc.?

    This will help us better assist you :)

    Question : [Re] Inquiry for the item from lan****

    Yes control less breakouts and reduce acne marks. Please advice.

    Answer : [Re] Inquiry for the item from lan****

    Hi there,

    Thank you for the confirmation. To control breakouts, we'd recommend double cleansing to ensure you are cleansing your face properly. We'd recommend the Klairs Oil Cleanser, and then follow up with a Low PH level cleanser such as COSRX Low PH level Good morning cleanser or the Klairs Rich Moist Foam Cleanser.

    After cleansing, it's important to use a hydrating toner. Lack of moisture in your skin can cause breakouts. We'd recommend Klairs Supple Preparation Facial toner.

    Next, we'd recommend to exfoliate 1-2x a week. We'd recommend trying out the I'M FROM Volcanic to remove impurities without irritating your skin.

    To help combat your acne scars, it's important to incorporate Vitamin C into your skincare routine. Since your skin is more on the senstive side, we'd recommend using the Klairs Vitamin Juiced Drop. This vitamin C drop is suitable for sensitive skin and well help lighten acne scars, hyperpigmentation and brighten your overall complexion.

  • Question : Inquiry for the item from sah****Nov 27, 2017

    Hi there,

    May I know what set A consist of? Thank you.

    Answer : [Re] Inquiry for the item from sah****

    Hi there,

    Set A is just the Vitamin E Mask.

    Question : [Re] Inquiry for the item from sah****

    Ok thank you.

    Answer : [Re] Inquiry for the item from sah****

    Sorry I meant to ask abt set B coz I want both items.

    Question : [Re] Inquiry for the item from sah****

    B would include both the Vitamin E mask AND the Vitamin C drop.
    We hope this helps!

  • Question : How much vitC to mix into the vitE mask?Nov 20, 2017

    Hi,
    I have bought blue youth drop, the vitE mask and the vitC drop.
    Can u advise me how I should use them? Is it daily on day and night? I have other brand essence and moisturer too if they can be used together.
    For mixing of vitC into the vitE mask, how much ratio is needed?
    Thank u for your advise.

    Answer : [Re] How much vitC to mix into the vitE mask?

    Hi there,

    Thank you for reaching out to us. You should apply the Blue Youth drop first, wait until it's fully absorbed, and then apply the vitamin C serum. You can mix the Vitamin C and E together, or you can apply the vitamin E on top of the Vitamin C.

    The mixing ratio can be adjusted freely depending on the skin type and desired texture of the product.

    We hope this helps!

    Best,

    Question : [Re] How much vitC to mix into the vitE mask?

    thank u for the advise.

    Answer : [Re] How much vitC to mix into the vitE mask?

    It is our pleasure to help :)

  • Question : Inquiry for the item from apr****Sep 22, 2017

  • Question : Inquiry for the item from mul****Nov 14, 2017

    May i know the expiry date for Klairs FRESHLY JUICED VITAMIN E MASK?

    Can use as moisturiser beside being a mask?

    Thanks

    Answer : [Re] Inquiry for the item from mul****

    Hi there,

    Thank you for reaching out to us. Yes, the vitamin E mask is a multifunctional product and it can be used as a moisturizer. The expiry date depends on each product's manufactuered date, but it is good to use for one year after opening.

    We hope this helps!

+View all Notice, FAQ, Q&A >>
[KLAIRS] Angry Skin Calming Package/ klairs toner vitamin drop serum cream blue cream blue sample 5
[KLAIRS] Angry Skin Calming Package/ klairs toner vitamin drop serum cream blue cream blue sample 5
Item Q&A
  • Question : Inquiry for the item from sah****Jan 14, 2018

  • Question : Inquiry for the item from sah****Nov 26, 2017

  • Question : Inquiry for the item from cha****Nov 27, 2017

  • Question : ConfusionNov 02, 2017

  • Question : Inquiry related delivery from wee****Oct 29, 2017

    Can arrange ninja Van self collection at pick-up point??

    Answer : [Re] Inquiry related delivery from wee****

    Hi there,

    Thank you for reaching out to us. May we kindly ask for your to reiterate your question, as we are confused as to what you are attempting to ask us. We greatly appreciate your patience and cooperation at this time.

    Best,

+View all Notice, FAQ, Q&A >>
[BY WISHTREND] BULK SALE Pure Vitamin C21.5 Advanced Serum (-3%) 5EA
[BY WISHTREND] BULK SALE Pure Vitamin C21.5 Advanced Serum (-3%) 5EA
Item Q&A
  • Question : Inquiry for the item from lim****Jan 16, 2018

    Hi i have tried c20 vitamin c thrice before and the acne marks has reduced over 3 months obviously on my right cheek.
    I wonder if c21.5 would be helpful in lessening my acne marks on my left cheeks. My left cheek seem abit slow in recovering.

    Answer : [Re] Inquiry for the item from lim****

    Hi there,

    Thank you for reaching out! We can't give you a definite answer on that, because everyone's skin is different and reacts diferently to products. The c21.5 just has more vitamin C content in it, so it could be more helpful but we aren't able to give you any guarantees :) We hope tihs helps.

[KLAIRS] Deep Cleansing Package/ Deeply Cleansing whole face with out any skin damage. /
[KLAIRS] Deep Cleansing Package/ Deeply Cleansing whole face with out any skin damage. /
Item Q&A
  • Question : Inquiry for the item from ong****Jan 14, 2018

    Hi, do I still mix the sugar polish together with cleansing oil if I have makeup on? Or do I use cleansing oil first, rinse off then apply sugar polish?

    Answer : [Re] Inquiry for the item from ong****

    Hi there,

    You can use the product with or without the cleansing oil, but we advise customers to mix the scrub with a few drops of water or the cleansing oil if you have sensitive skin.

    Alternatively, you can remove your makeup first with the cleansing oil, wash your face with a foaming cleanser, and then use the scrub after toning.

    It's personal preference :)
    You may find this blog pos helpful: http://www.wishtrade.net/simple-way-boost-black-sugar-scrub-effects/

    We hope this helps!

    Best,

    Question : [Re] Inquiry for the item from ong****

    Thanks for the fast reply but I am rather confused.

    Could you please provide the usage sequence of this Deep Cleansing package if I have makeup on? Or the sequence/usage of products is the same regardless of whether there is makeup or not?

    Thank you.

    Answer : [Re] Inquiry for the item from ong****

    Hi there,

    For regular days, we'd advise you to massage your face with the cleansing oil, then use a foaming cleanser . After double cleansing, you should tone your skin and proceed with serums or creams.

    On days you want to do a deep cleansing, we'd recommend following the steps shown on the description. We wouldn't recommend this method daily, but maybe only 1-3x a week, as over exfoliating your skin can cause it to get irritated. To clarify, deep cleansing would be to mix the wipe your makeup off with the cleansing oil and once that's washed off, you can mix the oil with the scrub to massage your face, and then wash your face with the black charcoal soap. After you dry your skin, you can apply the toner on your skin and then proceed with serums or creams.

    We hope this helps!

    Question : [Re] Inquiry for the item from ong****

    Thanks a million for the explanation! Very helpful indeed!

    Answer : [Re] Inquiry for the item from ong****

    No worries, we're happy to help! :)

  • Question : Inquiry for the item from mei****Sep 24, 2017

    Hi, I don't seem to be able to find only the charcoal soap. Do you sell it individually?

    Answer : [Re] Inquiry for the item from mei****

    Hi there,

    Yes, you can purchase only charcoal soap from here:
    http://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=419433293

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry for the item from gil****Aug 22, 2017

  • Question : [About Item] Related InquiriesFeb 15, 2017

    Hi my face is fine except t zone is easily oily with blackheads and large pores.. may I know what would be ur recommendation ?

    Answer : [Re] [About Item] Related Inquiries

    Hi there,

    You want me to recommend you cleansing or overall skin care products?
    If it is the cleansing, I recommend you to use klairs deep cleansing package. It is good for cleansing so it will help you remove blackhead and also cleanses pores.

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Sample Trial KitDec 13, 2016

    Hi I would like to find out if I could get the Klairs best trial kit if I order the Klairs Deep Cleansing Package please? Thank you!

    Answer : [Re] Sample Trial Kit

    Hi there,

    If you purchase product, we will send out 3 samples for you to try. If you want, you can purchase for Klairs' best trial kit. And it includes 3 samples and one mask sheet, so there is not much difference.
    If you still want to purchase the trial kit, send me message again.

    Thank you
    BEST REGARDS,
    WISH TREND

+View all Notice, FAQ, Q&A >>
[KLAIRS] Moist Glow Kit/ KLAIRS/ IMFROM/Acne scar care/ moisturizer
[KLAIRS] Moist Glow Kit/ KLAIRS/ IMFROM/Acne scar care/ moisturizer
Item Q&A
  • Question : Products enquiryJan 14, 2018

    Hi, can i check what products would be suitable for my skin which has dark pigmentation (freckles since young) on both sides of my cheeks and nose? Also, realised the pores on my cheeks beside my nose are increasingly enlarged with little bumps. Appreciate your advice as I am very interested to try out your products but not sure where to start from! Thanks!

    Answer : [Re] Products enquiry

    Hi there,

    Thank you for reaching out to us! If your skin is more on the sensitive side, we'd recommend the Moist Glow Kit. The Klairs vitamin C drop will help with lightening dark pigmentation and brightening your overall complexion. The vitamin tree water gel contains vitamin E and mixing vitamin E and C together will increase the effectiveness of the Vitamin C. If your skin isn't too sensitive, we'd recommend the Vitamin C 21.5 serum, it is a vitamin C serum as well but contains a higher percentage of vitamin C, which is a key ingredient if you wish to lighten hyperpigmentation.

    For your small bumps, may we ask if is pimples? You may need to exfoliate your skin to unclog your pores and effectively get cleanse your skin from debris. We'd recommend exfoliating 1-2 x a week with either a chemical exfoliant (AHA or BHA) or a clay mask, such as the I'm From Volcanic Mask.

    Please let us know if you have any other questions or concerns and we'll be happy to help.

    Best,

    Question : [Re] Products enquiry

    Thanks a lot for your reply! It was very informative. My small bumps are not pimples but look more of oil bumps. Guess I will try exfoliating more. And I've placed my order on the Klairs toner! Excited to try it! Meanwhile I will explore the items you mentioned as well. Thanks! =)

    Answer : [Re] Products enquiry

    Hi there,

    We're more than happy to help! We hope the products work out well for you :)

  • Question : StorageAug 31, 2017

    Hi,

    I would like to know if do I have to keep Klairs Freshly Juiced Vitamin Drop in the fridge since is a vitamin c product like C21.5 Serum?
    Also, if there is any thing I have to take note when storing Klairs' products?

    Answer : [Re] Storage

    & also does the Vitamin Tree Water Gel comes with a spatula?

    Question : [Re] Storage

    Hi there,

    Yes, you can keep vitamin drop in the fridge.
    Also, you can store in the room for other klairs products.
    For vitamin water gel, spatula is included:)

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : DifferencesAug 19, 2017

    I have acne prone skin. I am currently using the toner, C21.5 advanced vitamin serum, vitamin 75 maximising cream, midnight blue cream. I would like to try other products as well, but there are simply too many with similar effect to choose from.
    1) What's the difference between the Kalirs vitamin C serum and the current C21.5, are they different and is it necessary to use both types?
    2) What's the difference between vitamin 75 and vitamin tree gel? Do I use both of them? Do I need Moist Rich series?
    3) Do you use the different ranges alternately or just one range will do?

    Answer : [Re] Differences

    Hi there,

    If you are acne prone skin, then I think your skin type is oily.
    Then I recommend you to use I'M FROM Vitamin tree water gel in the morning and maximizing cream at night.
    Since maxizmizing cream contain higer percentage of vitamin water and cream, I recommend you to use it at night. Also, watergel is gel texture, so it is good for oily skin type morning moisturizer :)
    For klairs vitamin drop and C21.5, if you are satisfied with using C21.5, then I think you can continue with it. Vitamin drop is more for sensitive skin :)
    One more product that I really like to recommend is our [by wishtrend] mandelic acid.
    This is aha exfolitor and if you are acne prone skin, it is really effective. check this out
    http://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=545971202

    Thank you
    BEST REGARDS,
    WISHTREND

    Question : [Re] Differences

    Hi, thanks for the advise and the recommendation. I have combination skin, dry outside, oily within. A little sensitive too. Will Rich Moist Series like the soothing serum and cream and Mask be suitable for me too, or I do not need anything else? If so, how do I alternate the different range of products? Thanks.

    Answer : [Re] Differences

    Hi there,

    All skin type, espcially dry and oily skin, need moisturizing. If you not have moisturizer then I highly recommend you to try klairs rich moist soothing line. Rich moist soothing line products are very mild, so it is good for sensitive skin type :)
    Recommeded step will be:
    day
    klairs toner-klairs soothing serum-klairs soothing cream+ maximizing cream

    night
    klaris toner- vitamin c serum- klairs soothing serum- maximizing cream+ klairs blue cream( on red spots and irritated spots)
    >If you are using klairs soothing mask, you use it before toner and continue step from toner.

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry for the item from qui****Aug 14, 2017

    Hi WishTrend, may I ask if I'm From products are also like Klairs?

    Answer : [Re] Inquiry for the item from qui****

    Hi there,

    May I ask what do you mean by I'm from products are like KLAIRS?

    Thank you
    BEST REGARDS,
    WISHTREND

    Question : [Re] Inquiry for the item from qui****

    Oops, I meant to ask if I'm from is also animal cruelty-free like KLAIRS? :)

    Answer : [Re] Inquiry for the item from qui****

    Hi there,

    Yes. I'm from is also cruelty free brand :)

    Thank you
    BEST REGARDS,
    WISHTREND

[SKINMISO] SKINMISO Products: pore corset serum/ pore zero night cream/ nose pack/ perfect pore care
[SKINMISO] SKINMISO Products: pore corset serum/ pore zero night cream/ nose pack/ perfect pore care
Item Q&A
  • Question : Inquiry for the item from agn****Jan 13, 2018

    The product had leak and spill in the box. Had informed seller and also by sending the photos of the good and manufacturing date as requested but does not take any action and look into this problem. Kinda disappointed.

    Answer : [Re] Inquiry for the item from agn****

    Hi there,

    Thank you for sending this over. We apologize for the delayed response, as our business hours do not include the weekends. We are so sorry that you received the product in that condition. We have put in a request to reship the pore corset serum to you. May we kindly ask for your patience and cooperation at this time, as this may take 3-5 business days to process. Thank you for being do understanding, it means a lot to us. And again, we apologize for the inconveneince.

    Best Wishes,

  • Question : Can be used on Sensitive Skin as well ?Dec 16, 2017

    Hi. I have large pores and dry and sensitive skin . Can i used this in my night time skin care routine before I go to
    sleep ?

    Answer : [Re] Can be used on Sensitive Skin as well ?

    Hi there,

    Yes it should be suitable for sensitive skin.
    We would advise you to try slowly easing these products into your skincare routin, and try doing patch tests on your skin to ensure your skin will not have a reaction to it.

    We hope this helps!

  • Question : Inquiry for the item from Jac****Nov 29, 2017

  • Question : ShippingOct 16, 2017

  • Question : Cart no 113648199Oct 09, 2017

    Hi wishtrend

    Can i check when will my order ship out?

    Thank you

    Answer : [Re] Cart no 113648199

    Hi there,

    I am sorry for the late response.
    Due to korean holiday, there is delay in shipping.
    We've started the delivery, so please wait some more.
    I am sorry and hope your kind understanding.

    Thank you
    BEST REGARDS,
    WISHTREND

+View all Notice, FAQ, Q&A >>
Apply 20% Coupon!Vitamin C Bulk Set: Original Pure Vitamin TIAM Serum 5EA/ C21.5 5EA/ Klairs Vitamin drop 5ea
Apply 20% Coupon!Vitamin C Bulk Set: Original Pure Vitamin TIAM Serum 5EA/ C21.5 5EA/ Klairs Vitamin drop 5ea
Item Q&A
  • Question : Inquiry for the item from mis****Jan 10, 2018

  • Question : Inquiry for the item from hjl****Dec 30, 2017

    I got query regarding.the item,

    1. Do i need to store it in the fridge before open?
    2. What kind of toner / moisturizer will be suitable for serum?

    Answer : [Re] Inquiry for the item from hjl****

    3. The expiry date of the product

    Question : [Re] Inquiry for the item from hjl****

    Hi there,

    Thank you for reaching out to us. It is important to store the product before and after opening in a cool, dry place such as the fridge. This will help the product stay fresh longer. Toners without any AHA, BHA, retinol is best to use with the vitamin C. The expiry date depends on the batch but the product is best if used within 3 months after opening.

    We hope this helps!

    Best,

  • Question : Inquiry for the item from mar****Sep 30, 2017

  • Question : Inquiry for the item from Gra****Jun 10, 2017

    Please restock the c20 serum soon with discount so I can buy in bulk hehe thank you :)

    Answer : [Re] Inquiry for the item from Gra****

    Hi there,

    The stocks are available now :)
    Hope you enjoy your shopping!

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Expiration dateFeb 24, 2017

    Hi. When is the expiration date?

    Answer : [Re] Expiration date

    Hi there,

    If you do not open the bottle and keep well, it might last upto a year, and when opened, we recommend you to use it before 6 months.
    Because this is vitamin c product, we recommend you to use it in short period of time for best effect :)

    Thank you
    BEST REGARDS,
    WISHTREND

[KLAIRS] Supple Preparation Facial Toner/ moisturizing toner
[KLAIRS] Supple Preparation Facial Toner/ moisturizing toner
Item Q&A
  • Question : Inquiry for the item from ahd****Jan 11, 2018

    Hi, option D is 2 toners and 2 cotton pads? Or issit 2 toners and just 1 cotton pad?

    Answer : [Re] Inquiry for the item from ahd****

    Hi there,

    thank you for your interest in our products! it is 2 toners and one cotton pad. :)

  • Question : Inquiry for the item from foo****Jan 01, 2018

    Hi seller,may I know if the toner suits oily & combination skin?

    Answer : [Re] Inquiry for the item from foo****

    Hi there,

    Thank you for reaching out and for your interest in our products! This toner is suitable for all skin types :)

    Best,

  • Question : Inquiry for the item from qua****Dec 23, 2017

    Hi, why can’t I apply the 10% cart discount?

    Answer : [Re] Inquiry for the item from qua****

    Hi there,

    Please reach out to qoo10, as they wil lbe able to assist you better with this inquiry. Thank you!

  • Question : Inquiry for the item from joa****Nov 13, 2017

    Is the toner safe to use around eye area? I am concerned whether will it be too rich and cause mila seed around the eye area.

    Answer : [Re] Inquiry for the item from joa****

    Hi there,
    Thank you for reaching out to us. You should generally avoid getting too close to the eye area when applying any product.

    We hope this helps!

    Best,

  • Question : Inquiry for the item from Rac****Nov 12, 2017

+View all Notice, FAQ, Q&A >>
[klairs] Rich Moist Foaming Cleanser / Low pH cleanser
[klairs] Rich Moist Foaming Cleanser / Low pH cleanser
Item Q&A
  • Question : Inquiry for the item from mei****Jan 10, 2018

    How much do we use to wash our face? Palm size?

    Answer : [Re] Inquiry for the item from mei****

    Hi there,

    1-2 pumps is fine. We hope this helps!

  • Question : Inquiry for the item from epc****Jan 10, 2018

    No more 1 for 1?

    Answer : [Re] Inquiry for the item from epc****

    Hi there,

    Thank you for reaching out to us. It seems like that sale has ended. Please stay on the lookout for more promos, as well have them quite often :)

    Thank you!

  • Question : Inquiry for the item from maq****Nov 10, 2017

    What is the expiry date?

    Answer : [Re] Inquiry for the item from maq****

    Hi there,

    Thank you for reaching out to us. This product expires in 2020.
    We hope this helps :)

    Best,

  • Question : 20% shop couponNov 07, 2017

  • Question : Inquiry for the item from pau****Oct 17, 2017

    Paid for my item on 29 Sep and received only 1 piece instead of 2 pieces on 16 Oct even though the promotion stated as "buy 1 get 1 free". Appreciate your response to my earlier enquiry and send me the difference.

    Answer : [Re] Inquiry for the item from pau****

    Hi there,

    I am sorry for the inconvenience.
    I think there were some error in the logistcs team.
    We will send you one more foaming cleanser as soon as possible.
    I am sorry and hope your kind understanding.

    Thank you
    BEST REGARDS,
    WISHTREND

+View all Notice, FAQ, Q&A >>
[TIAM] My signature C-Source /30ml/ vitamin c serum
[TIAM] My signature C-Source /30ml/ vitamin c serum
Item Q&A
  • Question : Inquiry for the item from ann****Jan 10, 2018

    What is set C? VIT c serum and 75 Cream?
    Is the 75 Cream a moisturizer?

    Answer : [Re] Inquiry for the item from ann****

    Hello there,

    Yes to both questions :)

  • Question : Inquiry for the item from ail****Nov 25, 2017

    if I received the product but never open can keep it for years right?:)

    Answer : [Re] Inquiry for the item from ail****

    Hello.
    Thanks for your message.

    It's available for 1 year after manufactured date.
    However, vitamin drop can be oxidized easily. So we kindly recommend you to keep it in a fridge, but not be frozen.
    Then, you can keep freshness of this serum well.
    Even though, we recommend you to use this prouct fast.

    Hope this is helpful for your inquiry.

    BEST Regards
    WISH TREND Team

  • Question : Inquiry for the item from apr****Nov 12, 2017

  • Question : day or night?Nov 12, 2017

    hi seller, how to apply this serum? apply day or night or BOTH?

    Answer : [Re] day or night?

    Hi there,

    Thank you for reaching out to us. You can apply it after cleansing and toning your skin. It can be used day and night but if you apply it during the day, we'd recommend to remember to apply sunscreen after the serum.

    We hope this helps!

    Best,

    Question : [Re] day or night?

    hi sorry to bother again, but do I have to put in fridge ? and do I have to shake the bottle before using?

    Answer : [Re] day or night?

    Hi there,

    No worries. It will help the product stay more fresh if you store it in the fridge. You should store it in a cool, dark space away from sunlight. Also, please do not shake the bottle before using.

    We hope this helps!

    Best,

  • Question : Inquiry for the item from jas****Oct 20, 2017

    Hi seller,

    This product had alachol? I thought is bad for skin?

    Answer : [Re] Inquiry for the item from jas****

    Hi there,

    Alcohol itself is not actually bad for skin. But depending on skin type, we recommend you not to use product with alcohol.
    If you are worried about products that have alcohol, please check [BY WISHTREND] C21.5 serum which excluded ingredients that can actually irritate skin.
    This is also a vitamin c product containing 21.5% vitamin c and is a improved version of Tiam serum :)

    http://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=430921686

    Thank you
    BEST REGARDS,
    WISHTREND

    Question : [Re] Inquiry for the item from jas****

    Hi seller, can you advice the ph level for c20?

    Answer : [Re] Inquiry for the item from jas****

    Hi there,

    Thank you for reaching out to us. The ph 3.40 ± 0.50.
    We hope this helps!

    Best,

    Question : [Re] Inquiry for the item from jas****

    Thanks seller. I have some questions for you. My sister had pass this vitamin c to try. But i realised when i apply the serum to the skin, it produces some white residues. However, the vitamin c absorbs immediately with matt finish. Is this normal? I am using son&park beauty water before vitamin c.

    I alsi bought the corsx bha and aha. It leaves a sticky residues after vitamin c. Do i have to wait for the stickiness to completely dry in order to apply the next skincare products? Or it will still have this sticky residues even the though the product has fully absorb?

    Answer : [Re] Inquiry for the item from jas****

    Hi there,

    Thank you for reaching out. We generally recommend to wait to apply the next product after the one you applied prior is completely absorbed. However, may we advise you we do not recommend to use vitamin C serum with products with high levels of AHA, BHA, or retinol.

    We hope this helps!

    Best,

+View all Notice, FAQ, Q&A >>
[KLAIRS] TONER MATE 2 IN 1 COTTON PAD / 120ea 2EA
[KLAIRS] TONER MATE 2 IN 1 COTTON PAD / 120ea 2EA
Item Q&A
  • Question : Inquiry for the item from ohm****Jan 10, 2018

    Hi 2 pcs means 2 boxes ?

    Answer : [Re] Inquiry for the item from ohm****

    Hi there,

    Yes that is correct~ We hope this helps :)

  • Question : Items:B. 2 in 1 cotton pad 3PCS) (-3%)(+S$7.70)Feb 11, 2017

    Hi Wishtrend,

    Kindly clarify what would I receive if I order the above.
    Thanks

    Regards

    Answer : [Re] Items:B. 2 in 1 cotton pad 3PCS) (-3%)(+S$7.70)

    Hi there,

    If you order item A, You will get 2 pcs of cotton pad.
    and if you order B, You will get 3 pcs of cotton pad.

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : [About Item] Related InquiriesJan 10, 2017

    Hi seller,

    If I select 2pcs, means I ll get 2 boxes of cotton and if I select 3pcs, I ll get 3 boxes right?

    Thx

    Answer : [Re] [About Item] Related Inquiries

    Hi there,

    Yes, you are right.
    If you select 2pcs, you will receive two boxes, and 3pcs for 3 boxes.
    Hope you enjoy our product and if you have more questions, do not hesitate contact us.

    Thank you
    BEST REGARDS,
    WISHTREND

[BY WISHTREND] BY WISHTREND best products: C21.5 Serum/ Mandelic acid/ vitamin cream
[BY WISHTREND] BY WISHTREND best products: C21.5 Serum/ Mandelic acid/ vitamin cream
Item Q&A
  • Question : Validity of vitamin c serumJan 09, 2018

    Hi,
    I have already made a purchase & got my order. My stock was from Nov 2017 (manufactured date). I have not opened my vitamin C serum yet. Is it okay if I open it on February and start using then? Is it safe? Will it get oxidize by any chance? Within how long should I use it?
    Thank you.

    Answer : [Re] Validity of vitamin c serum


    Yes it is fine. It is best to use the vitamin c serum within 2-3 months because that is when it is the most fresh. :)

    We hope this helps!

  • Question : Validity of vitamin c serumJan 09, 2018

    Hi, I have already made a purchase & got my order long time back. I just want to check how long can the vitamin c last? I have not opened it yet. I plan to bring it overseas and use it from there. It shows the manufactured date as Nov 2017 (stock). So within how long can I use this product? Is it okay if I open it on February and start using then? Is it safe? And within how long should I finish it?
    Thanks.

    Answer : [Re] Validity of vitamin c serum

    Hi there,

    Yes it is fine. It is best to use the vitamin c serum within 2-3 months because that is when it is the most fresh. :)

    We hope this helps!

  • Question : Inquiry for the item from xua****Dec 13, 2017

    Hello, do I use the serum before or after moisturizer?

    Answer : [Re] Inquiry for the item from xua****

    Hi there,

    Thank you for reaching out to us. You should use it before the moisturizer.

    We hope this helps!

  • Question : Inquiry for the item from mae****Dec 10, 2017

    Hi,
    May I know what’s the difference between the C21.5 serum and the my signature C Source that you are selling?

    Answer : [Re] Inquiry for the item from mae****

    Hi there,

    Thanks for reaching out to us. They are both vitamin C serums. The main difference is that the C21.5 contacts 21.5% vitamin C, where the Signature C source containts 20%. We hope this helps :)

    Question : [Re] Inquiry for the item from mae****

    Noted with thanks!

    Answer : [Re] Inquiry for the item from mae****

    No problem, it's our pleasure to help!

  • Question : Inquiry for the item from my_****Nov 01, 2017

    What kind of facial wash can I use together with C21.5 serum?

    Answer : [Re] Inquiry for the item from my_****

    Hi there,

    Thank you for reaching out to us. You can generally use any face wash of your choice. We would only recommend you to avoid using any products that contains high level of AHA, BHA (include Betain Salicylate), Retinal, Vitamin C (Ascorbic Acid). The COSRX Good Morning Low PH Face Wash is a good option :)

    We hope this helps!

    Best,

+View all Notice, FAQ, Q&A >>
[BY WISHTREND] GREEN TEA  ENZYME POWDER WASH powder cleanser cleanser 70g +FREE GIFT
[BY WISHTREND] GREEN TEA ENZYME POWDER WASH powder cleanser cleanser 70g +FREE GIFT
Item Q&A
  • Question : Inquiry for the item from bay****Jan 08, 2018

    Does it suits dry and sensitive skin? And will it be good for daily use once a day? Will it affect the moisture after the thouroughly cleaning on face? Like feeling dry kind? What's the expiry date for the newest batch of products?

    Answer : [Re] Inquiry for the item from bay****

    Hi there,

    Thank you for reaching out to us. Yes, the product is suitable for sensitive skin and can be used on the daily. However, if your skin is extremely dry and sensitive, we'd recommend the Klairs Rich Moist Foaming Cleanser over the green tea wash, and apply the Klairs Supple Preparation Facial toner afterwards.
    This may be more suitable for your skin.

    We hope this helps!

  • Question : Inquiry for the item from apr****Dec 25, 2017

  • Question : Inquiry for the item from Wei****Dec 25, 2017

    Hi as I'm currently using the wishtrend c21.5 vitamin serum, is that I can't use with this cleanser ?

    Answer : [Re] Inquiry for the item from Wei****

    We'd advise you to alternate the days if you wish to use both products

[IM FROM] Real Honey Mask/ ginseng serum/ginseng mask/volcanic mask/vitamin tree water gelmask
[IM FROM] Real Honey Mask/ ginseng serum/ginseng mask/volcanic mask/vitamin tree water gelmask
Item Q&A
  • Question : Inquiry for the item from kaw****Jan 07, 2018

    when is the restock for the honey mask ?

    Answer : [Re] Inquiry for the item from kaw****

    Hi there,

    Thank you for reaching out to us and for your interest in our products. As of now, the decision to restock has not been decided yet.
    We hope this changes soon! Thank you for understanding. It means a lot to us.


    Best,

  • Question : Inquiry for the item from len****Jan 02, 2018

    When is honey mask going to be restock?

    Answer : [Re] Inquiry for the item from len****

    Hi there,

    Thank you for reaching out to us and for your interest in our products. As of now, the decision to restock has not been decided yet.
    We hope this changes soon! Thank you for understanding. It means a lot to us.


    Best,

  • Question : Inquiry for the item from tam****Dec 28, 2017

    Hi seller, I order the Vitamin Tree mask but it’s the water gel inside the box instead :( any advice? Please help!

    Answer : [Re] Inquiry for the item from tam****

    Hi there,

    Thank you for reaching out to us. We apologize for the inconvenience. We have put in a request to reship the Vitamin Tree Mask. May we kindly ask for your patience as the reshipment request may take up to five business days to process. We're so sorry for the inconvenience and hope you can understand.

    Thank you!

    Question : [Re] Inquiry for the item from tam****

    Hello thank you so so much for the response! T_T I am going to order more from Wishtrend <3 <3

    Answer : [Re] Inquiry for the item from tam****

    Hello.
    Thank you very much.

    And we much appreciate for your understanding.
    We will do our best to send correct item at once next time.

    Have a nice day!

    BEST Regards
    WISH TREND Team

  • Question : Inquiry for the item from nur****Sep 28, 2017

    Hi! May I know if the vitamin tree gel is the renewed version? Thank you.

    Answer : [Re] Inquiry for the item from nur****

    Hi there,

    We are selling the most renewed version of I'M FROM products :)

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry for the item from mar****Sep 20, 2017

    May I check when will the stock be in for vitamin tree mask? Thanks

    Answer : [Re] Inquiry for the item from mar****

    Hi there,

    I am sorry for the inconvenience.
    The stocks are available now :)

    Thank you
    BEST REGARDS,
    WISHTREND

+View all Notice, FAQ, Q&A >>
[KLAIRS] Illuminating Supple Blemish Cream/ buy 1 get free concealer/ perfect cover/ no grey cast
[KLAIRS] Illuminating Supple Blemish Cream/ buy 1 get free concealer/ perfect cover/ no grey cast
Item Q&A
  • Question : BB CreamJan 05, 2018

    Hi

    Can I use the BB cream like a moisturizer?
    So after toner I use the BB cream only?

    Answer : [Re] BB Cream

    Hi there,

    It is a hydration cream but we'd recommend still applying a primer or moisturizer before applying the BB cream to ensure proper hydration and moisture.
    We hope this helps :)

    Best,

    Question : [Re] BB Cream

    so I use the rich moist soothing cream, then this BB cream?

    Answer : [Re] BB Cream

    Sure, that works. But you could also apply a primer before the bb cream in order to extend the longevity. :)

  • Question : Inquiry for the item from ong****Jul 27, 2017

  • Question : Inquiry for the item from job****Jun 17, 2017

    Bb cream n Mochi bb cushion any different ?

    Answer : [Re] Inquiry for the item from job****

    Hi there,

    Klairs BB cream is more natural than mochi cushion and shade is MAC NC20-NC25. Also, it has a glowy finish, so you can look more natural.
    Klairs mochi BB cushion is more of a matt finish and has shade of MAC NW20.
    Also, since it is a cushion type, it is more handy and easier to touch up!

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry for the item from tan****Mar 26, 2017

    Confused. Your How to Use instruction for the concealer on the page says to put on concealer first and go over BB cream for better coverage. But, your answers to enquiries says to put BB cream first then concealer. Which is the right method?

    Answer : [Re] Inquiry for the item from tan****

    Hi there,

    Sorry for the confusion. It is okay both ways. It can be used before or after the bb cream. The coverage will be same but when applied after you need to be more careful in blending the concealer to be well blended with the bb cream that you've applied.

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Illuminating Supple Blemish CreamFeb 12, 2017

    Hi,

    When will this item be in stock again?

    Answer : [Re] Illuminating Supple Blemish Cream

    Hi there,

    I am really sorry to tell you that we are not sure of the exact date of restock. Yet, we will make the product available as soon as we have available stocks.

    Thank you
    BEST REGARDS,
    WISHTREND

+View all Notice, FAQ, Q&A >>
[KLAIRS] Freshly Juiced Vitamin Drop / 5% of Pure Vitamin / Non-irritating / Transforming /
[KLAIRS] Freshly Juiced Vitamin Drop / 5% of Pure Vitamin / Non-irritating / Transforming /
Item Q&A
  • Question : Manufacture DateJan 05, 2018

    Hi may i know what is the manufacture date for this freshly juiced vit drop? Thanks.

    Answer : [Re] Manufacture Date

    Hi there,

    Thank you for reaching out and for your interest in our products. The manufacture date depends on the batch and product, so we are currently unable to give you a definite answer for this.
    We hope you can understand

    Best,

  • Question : Inquiry for the item from hui****Nov 28, 2017

  • Question : Inquiry for the item from nin****Nov 27, 2017

  • Question : Inquiry about itemNov 24, 2017

    Dear Admin,

    Currently, I'm using the cleansing foam with scrubbing effect everyday.
    Can I use the vitamin serum after that because it's stated that the vitamin drop and exfoliators on different days.
    Please let me know.
    Thank you.

    Answer : [Re] Inquiry about item

    Hi there,

    Thank you for reaching out to us. It should be okay as long as it does not contain high levels of AHA, BHA, or retinol.
    We hope this helps.

    Best,

    Question : [Re] Inquiry about item

    Dear Admin,

    Thank you for your reply.

    Answer : [Re] Inquiry about item

    No problem, we're happy to help!

  • Question : Which product for lifting?Nov 18, 2017

    hi, i have oily tzone and cheek, but dry on uzone. and also sensitive to products. i need following product, could you recommend?
    1) lifting
    2) frown and smile line

    Answer : [Re] Which product for lifting?

    Hi there,

    Thank you for reaching out to us. To target your skin concerns, we'd recommend incorporating the Klairs Midnight Youth Blue Drop into your routine. It is an anti-aging product that will help with lifting. In addition, we'd recommend the Klairs Freshly Juiced Bitamin E Mask, as this mask has a firming effect that is effective for wrinkle imporvement and skin regeneration.

    We hope this helps.


    Best,

+View all Notice, FAQ, Q&A >>
[OST] Vitamin C Sleep 9 to 5 Crema / No.1 Vitamin C cream / Best selling  Korean Department store
[OST] Vitamin C Sleep 9 to 5 Crema / No.1 Vitamin C cream / Best selling Korean Department store
Item Q&A
  • Question : Inquiry for the item from ohm****Jan 03, 2018

    Hi the 9 to 5 cream change name, but is the effect the same ?

    Answer : [Re] Inquiry for the item from ohm****

    Is it still a sleeping mask ?

    Question : [Re] Inquiry for the item from ohm****

    Hi there,

    Thank you for reaching out to us. The brand name and product name changed, but the ingredeints are the same. The effect is the same. You can find more info here: http://www.wishtrend.com/skin-care/585-my-signature-a-cream-tiam.html

    We hope this helps!

    Best,

  • Question : RestockFeb 11, 2014

    Hello, I have place this cream in my cart but hesitate to pay. Can I check when will you guys be restocking?

    Answer : [Re] Restock

    Hi.
    This is Wishtrend.

    The serum will be re-stocked today.
    But, it can be delayed a little more.

    BEST Regards
    WISH TREND Team

    Question : [Re] Restock

    Hello,

    Sorry I did not specify. I am enquiring about the Vitamin C cream.

    Thank you! :)

    Answer : [Re] Restock

    Hi.
    This is Wishtrend.
    Sorry for late response.

    All Ost Products are available now.
    Please check it.

    BEST Regards
    WISH TREND Team

  • Question : Price clarificationJan 11, 2014

    Saw that Set I and J have no additional price. Are the products full size? This is a very good and i been loving ost products..so planning to buy more quickly. Thanks

    Answer : [Re] Price clarification

    Hi.
    This is Wishtrend.
    Sorry for late response.

    We've checked the options, there was a problem.
    We've modified the price, and the options mean full size product.


    BEST Regards
    WISH TREND Team

  • Question : O.S.T ProductJan 09, 2014

    can i continue using your product 9-5 cream and vitamin C20 serum when pregant?

    Answer : [Re] O.S.T Product

    Hi,

    Thank you for the question.

    Yes, there is no problem. Please check the ingredients. If you have any question, please contact us.

    Best regards,
    WISH Trend team

  • Question : O.S.T ProductJan 05, 2014

    would like to check, can i continue using your product 9-5 cream and victamin C20 serum when pregant?

    Answer : [Re] O.S.T Product

    Hi.
    This is Wishtrend.

    Your tracking number is "RM023454490KR"


    BEST Regards
    WISH TREND Team

+View all Notice, FAQ, Q&A >>
[COSRX SET] One Step Original clear Pad+One step Moisture Up Pad 70 Sheets Each
[COSRX SET] One Step Original clear Pad+One step Moisture Up Pad 70 Sheets Each
Item Q&A
  • Question : Inquiry for the item from len****Jan 02, 2018

    For both types, after using, do I still need to use serum or lotion and moisturiser? Or is it fine juz to use the pad ? Do I need to use toner before the pad ?

    Answer : [Re] Inquiry for the item from len****

    Hi there,

    You should still use serum or lotion/moisturize after using the pads because hydration is essential for healthy skin. You can use the pads as your toner, or pat your toner onto your skin after wiping your face down with the pads. Essentially, it is up to you!
    We hope this helps!


    Best,

  • Question : Inquiry for the item from chl****Jul 09, 2017

    Hi there,

    Can i get both moisture pad instead?

    Answer : [Re] Inquiry for the item from chl****

    Hi there,

    Yes. there is option for that.
    you can check the option :)

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : [About Item] Related InquiriesFeb 16, 2017

    May I know sequence of use with both.

    Answer : [Re] [About Item] Related Inquiries

    Hi there,

    You can use one step moisture up pad in the morning and one step pimple pad at night.
    During day time, you need to fully moisturize your skin so that your skin can look glowy. Also, at night, with pimple pad, you can clean excess oil and prevent and care pimples.

    Thank you
    BEST REGARDS,
    WISHTREND

FREE SHIPPING / 48% OFF KLAIRS/ BY WISHTREND Holiday Pouch Gift Set (Limited Edition)+FREE SHIPPING
FREE SHIPPING / 48% OFF KLAIRS/ BY WISHTREND Holiday Pouch Gift Set (Limited Edition)+FREE SHIPPING
Item Q&A
  • Question : Inquiry for the item from kce****Dec 25, 2017

    Hi, is the mochi cushion shade suitable for People with skintone shade 13-21?

    Answer : [Re] Inquiry for the item from kce****

    Hi there,

    May we kindly ask you what you are referring to when you say 13-21?
    The mochui cushion is very light, and is suitable for fair skin.

    We hope tihs helps!

[BY WISHTREND] Mandelic Acid 5% Skin Prep Water AHA Toner exfoliator 120ml +FREE GIFT
[BY WISHTREND] Mandelic Acid 5% Skin Prep Water AHA Toner exfoliator 120ml +FREE GIFT
Item Q&A
  • Question : When it will be available?Dec 18, 2017

    Hi Wishtrend,


    I have bought a bottle before and it is running out soon and I would like to repurchase it. May I know when the new stock is coming in? Thank you.

    Answer : [Re] When it will be available?

    Hi there,

    Thank you for reaching out to us and for your interest in our products. As of now, the decision to restock has not been decided yet.
    We hope this changes soon! Thank you for understanding. It means a lot to us.


    Best,

  • Question : Inquiry for the item from lui****Nov 07, 2017

    Hi. May i know why it sticky after i apply the mandelic acid with cotton pad ? Even with the klairs toner.

    Answer : [Re] Inquiry for the item from lui****

    Hi there,

    Thank you for reaching out to us. It could be because the cotton pad is spongey, it collects the liquid and puts it back onto your skin. Thus, it could make you feel like the product is "sticky" because the cotton pad is not soaking up the product like other cotton pads. May we kindly refer you to this link for a more detailed description: https://theklog.co/review-klairs-toner-mate-cotton-pad/

    We hope this helps!

    Best,

  • Question : Inquiry for the item from lui****Nov 04, 2017

    Hi seller,
    May i know how many times i can use this product a day ? On the day time how many times ? A week how many times? I have oily skin . Thank you.

    Answer : [Re] Inquiry for the item from lui****

    Hi there,

    Thank you for reaching out to us. This product is generally okay to use on an everyday basis. However, we'd recommend trying test patches on your skin before everyday use to make sure you will not receive a bad reaction to it. This should be done with any new product. We hope this helps!


    Best,

  • Question : Inquiry from cha****Oct 19, 2017

    Hi Wishtrend. My order arrived today and it DID NOT include the free gift (cotton pads) as mentioned on your page. I'm unhappy about this. Please rectify.

    Answer : [Re] Inquiry from cha****

    Hi there,

    I am sorry for the inconvenience.
    Is it correct that you did not check free gift?
    Our logistic team see the order slip and do packaging and if you did not check the free gift part, they will not pack the free gift together.
    I am sorry for this inconveniecne and hope your kind understanding.

    Thank you
    BEST REGARDS,
    WISHTREND

    Question : [Re] Inquiry from cha****

    Hi Wishtrend, your free gift at that point of time was 'Vitamin Sheet Mask' which was why I checked 'None' & assumed that the cotton pads would be included (as per what you listed in pictures and your product description.) There was no second option about a cotton pads.

    Answer : [Re] Inquiry from cha****

    Hi there,

    I think your order was processed when the change is being made.
    Do you have plan to order something near future?
    If do, we will send you two multi-fuction pad with the new order.
    I am really sorry for the confusion and hope your kind understanding.

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry for the item from Tyl****Sep 30, 2017

+View all Notice, FAQ, Q&A >>
[KLAIRS] KLAIRS products FREE Samples  9 sachet miniature toner. 2 mask sheets shipping fee only
[KLAIRS] KLAIRS products FREE Samples 9 sachet miniature toner. 2 mask sheets shipping fee only
Item Q&A
  • Question : ItemsDec 10, 2017

  • Question : Inquiry for the item from yew****Oct 20, 2017

  • Question : Inquiry for the item from ann****Aug 23, 2017

  • Question : Inquiry for the item from bkv****Aug 23, 2017

    Is the travel kit includes the 30ml toner

    Answer : [Re] Inquiry for the item from bkv****

    Hi there,

    Yes. Also, if you $5 more, you can get another mini toner :)

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry for the item from apr****Aug 17, 2017

+View all Notice, FAQ, Q&A >>
[KLAIRS] Midnight Blue Calming cream calming cream soothe irritation and redness
[KLAIRS] Midnight Blue Calming cream calming cream soothe irritation and redness
Item Q&A
  • Question : Inquiry for the item from eli****Dec 01, 2017

    Do I still have to use a moisturizer after I use the midnight blue calming cream?

    Answer : [Re] Inquiry for the item from eli****

    Hi there,

    Thank you for reaching out. You can apply moisturizer before the calming cream, as the calming cream should be the last step of your routine. We hope this helps!

  • Question : Any products that cannot mix with this drop?Nov 20, 2017

    Hi, the description says that this drop is to use after the face cleanser. May I know is there any products that I cannot mix with this drop? Example like AHA/BHA, vitamins C etc produce etc?

    Answer : [Re] Any products that cannot mix with this drop?

    Hi there,

    Thank you for reaching out to us. There aren't any specific ingredients that we wouldn't advise using with this product.

    We hope this helps.

    Best,

    Question : [Re] Any products that cannot mix with this drop?

    thank u for the advice. sorry for another qns. can the blue drop be used on eye area to help in line?

    Answer : [Re] Any products that cannot mix with this drop?

    Hi there,

    We would advise you to get too close to the eye area.
    We hope this helps.

    Best,

    Question : [Re] Any products that cannot mix with this drop?

    is it not to apply too close the eye?

    Answer : [Re] Any products that cannot mix with this drop?

    Hi there,

    You can apply it near your eye but we would adivse you to avoid getting too close to the eye in case the product gets in your eye as it may cause irritation.
    We hope this makes sense.

    Best,

    Question : [Re] Any products that cannot mix with this drop?

    sure thank u

    Answer : [Re] Any products that cannot mix with this drop?

    It's our pleasure to help!

  • Question : Inquiry for the item from von****Nov 16, 2017

    Hi, may i clarify the usage sequence of this blue drop please? At night after cleansing face, should i use toner, blue drop, c21.5 serum and then moisturizer? Or should the blue drop be used right after cleansing face and then toner?

    Answer : [Re] Inquiry for the item from von****

    Hi there,

    Thank you for reaching out to us. If you use toner with a cotton pad to wipe the skin, you should tone before applying the blue drop. If you apply toner with your hands as you would a serum, apply the blue drop beforehand.

    We hope this helps!

    Best,

  • Question : anti-aging/combination skin type/pigmentationNov 09, 2017

    can this be used together with the c.21.5 vitamin serum? steps to use this product: - toner with cotton pad-Blue
    youth drop-c21.5 vitamin-moisturiser?

    Answer : [Re] anti-aging/combination skin type/pigmentation

    Hi there,

    Thank you so much for reaching out to us. Yes, the blue drop can be used with the Vitamin serum. We'd recommend toning, and then applying the blue drop. After applying, please make sure it is fully absorbed before applying the vitamin C drop. Then, you should wait a while for the Vitamin C to absorb before applying your moisturizer.

    We hope this helps!

    Best,

    Question : [Re] anti-aging/combination skin type/pigmentation

    hi,

    i am a little confused in the steps of using. i inquire another mail regards to c21.5 site and wishtrend there advised, "Yes, you should properly cleanse, tone and moisturize prior to applying the Vitamin C serum.

    We hope this helps :)". accordingly to this reply i should use the vitamin c serum as the last step??

    Answer : [Re] anti-aging/combination skin type/pigmentation

    Hi there,

    It can be personal preference, some people even mix the droplets of vitamin c serum into their moisturizer. Genereally, it may be most effective to seal all your products you applied with a moisturizer or oil as your last step.

    We hope this helps!

  • Question : EnquirySep 19, 2017

    Hi Seller,

    May i check with you, can Midnight Blue Drop & Blue calming cream to be use everyday at night?
    Do i use the toner 1st or Midnight blue drop?
    Please kindly advise?
    Thank you.

    Answer : [Re] Enquiry

    Hi there,

    Yes. you can use them everyday.
    Also, you should use blue drop first and then toner-serum-moisturizer :)

    Thank you
    BEST REGARDS,
    WISHTREND

    Question : [Re] Enquiry

    Hi Seller,
    Thanks for your prompt reply,I got another enquiry i want to purchase the Skinmiso Pore corset serum but can it be use together?
    Will you be able to help me ?

    Answer : [Re] Enquiry

    Hi there,

    Yes. If you are concern about pores, then skinmiso pore corset serum will definitely help you.

    Thank you
    BEST REGARDS,
    WISHTREND

    Question : [Re] Enquiry

    Hi seller,
    So I can use at night for the midnight blue drop, toner, skinmiso pore corset serum& blue calming cream?
    How about day routine ? Will you able to tell me what should I buy ?

    Answer : [Re] Enquiry

    Hi there,

    For day, I recommend you to use klairs toner-klairs soothing serum and soothing cream :)
    In the morning it is very important to hydrate your skin. By just giving enough moisture to your skin will make your skin glow and make your make up perfectly done :)

    Thank you
    BEST REGARDS,
    WISHTREND

    Question : [Re] Enquiry

    Hi seller,
    So I can use at night for the midnight blue drop, toner, skinmiso pore corset serum& blue calming cream?

    Answer : [Re] Enquiry

    Hi there,

    Yes, you are right. Just to remember, for toner and pore corset seurm, you can use them in the morning too. However, blue drop and calming cream should be used at night only.

    Thank you
    BEST REGARDS,
    WISHTREND

    Question : [Re] Enquiry

    Hi Seller,
    Thank you so much... Really appreaciated.. :)

    Answer : [Re] Enquiry

    Hi there,

    No problem :)
    If you have more questions, do not hesitate to contact us.

    Thank you
    BEST REGARDS,
    WISHTREND

    Question : [Re] Enquiry

    Hi seller,
    Is me again!!Sorry to disturb you again,I have bought all the item which you mentioned earlier on but I got 1 more enquiry ,
    Can I use for my night routine ; toner , pure vitamin c 21.5 advance serum and calming cream?

    Answer : [Re] Enquiry

    Hi there,

    Yes. you can use it :)
    One more tip is, if you feel dryness, I recommend you to add moisturizer after C21.5 serum :) and that would be perfect!

    Thank you
    BEST REGARDS,
    WISHTREND

+View all Notice, FAQ, Q&A >>
Apply 20% Coupon!(SET) [KLAIRS] Freshly Juiced Vitamin Drop +[SKINMISO] Pore corset serum/ pore and brightening care
Apply 20% Coupon!(SET) [KLAIRS] Freshly Juiced Vitamin Drop +[SKINMISO] Pore corset serum/ pore and brightening care
Item Q&A
  • Question : Inquiry for the item from che****Nov 24, 2017

    Where should I keep the products? I have not open the products yet

    Answer : [Re] Inquiry for the item from che****

    Hello.
    Thanks for your message.

    Generally, we kindly recommend to keep it in a dry and cool place.
    It's hard to say a certain place. But, it's important to avoid hot and humid place.

    BEST Regards
    WISH TREND Team

    Question : [Re] Inquiry for the item from che****

    Okay thank you

    Answer : [Re] Inquiry for the item from che****

    No problem! We're happy to help.

  • Question : 关于运送jol****会员的咨询。Oct 07, 2017

  • Question : StepsAug 30, 2017

    Please advice how to add the pore corset serum and the vitamin C drop to the skincare routine. I have combination skin but dehydrated outer layer with enlarged pores.

    Answer : [Re] Steps

    Hi there,

    You can use them separately or toghether.
    Separate usage
    For day time, after cleansing and preparing the skin with toner, apply about two drops of the Pore Corset Serum onto areas where prominent pores are of concern (nose, forehead, cheeks, etc.) and allow to fully absorb.
    For night, after cleansing and preparing the skin with toner, apply about 3-4 drops of the Klairs Vitamin Drop to the whole face and massage into the skin to help it absorb.

    To use them togehter: (night only due to vtimain drop)
    Step 1. After cleansing, apply toner to even out the texture of the skin
    Step 2. Apply about 1-2 drops of the Pore Corset Serum onto areas where prominent pores are of concern (nose, forehead, cheeks, etc.) and massage to help absorption
    Step 3. Apply 3-4 drops of the Klairs Vitamin Drop serum to the whole face and massage into the skin
    Step 4. Finish with the Soothing Cream.

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry for the item from her****Jul 27, 2017

    The price $52 is for the pore corset + vitamin drop?

    Answer : [Re] Inquiry for the item from her****

    Hi there,

    Yes. you can purchase them at $52 :)
    Great discount, so do not miss it!

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : The differenceJul 16, 2017