Q&A board

Q & A Lists
Item Question & Answer
[W.Lab]☑W.Lab Steadyseller☑PINK PORE PRIMER🎁for Smoother Complexion🎁Long-lasting Base Makeup
[W.Lab]☑W.Lab Steadyseller☑PINK PORE PRIMER🎁for Smoother Complexion🎁Long-lasting Base Makeup
Item Q&A
  • Question : Inquiry for the item from Enx****Sep 04, 2019

    What’s the expiry date?

    Answer : [Re] Inquiry for the item from Enx****

    Hi. Expiry date of PINK PORE PRIMER is 08-14-2022. Thank you.

[W.Lab]✔Restocked!✔SNOW CC CUSHION - Complexion Correcting Cushion
[W.Lab]✔Restocked!✔SNOW CC CUSHION - Complexion Correcting Cushion
Item Q&A
  • Question : Inquiry for the item from fan****Sep 02, 2019

    Hi Seller,

    When will the stock for #21 (refill) available?

    Answer : [Re] Inquiry for the item from fan****

    Hi. We have enough stock of SNOW CC CUSHION. Thank you.

  • Question : Inquiry for the item from mou****Aug 27, 2019

  • Question : Inquiry for the item from fan****Mar 01, 2019

    Hi Seller,

    When will the stock for #21 available?

    Answer : [Re] Inquiry for the item from fan****

    Dear Customer,
    Sorry for late reply.
    For #21, only refill is available now.
    I'm not make sure when product will be restocked.

  • Question : Inquiry for the item from fan****Nov 21, 2018

    Currently $27.89 means can get 2 pcs right? 1 with case plus refill?

    Answer : [Re] Inquiry for the item from fan****

    Dear customer,

    We are currently offering 1+1 event, i means one full product plus 1 refill. I hope this helps. Thank you.

  • Question : Inquiry for the item from lov****Oct 03, 2018

    Hi do you sell just the refill alone? I’ve got the casing for Blossom so will this refill be able to fit in? Thanks

    Answer : [Re] Inquiry for the item from lov****

    Dear customer,

    Yes, you can choose the refill alone now. Please check the product page again. Also, you can use Blossom case for the snow cc chshion refill. Thank you!

+View all Notice, FAQ, Q&A >>
[W.Lab] ✨NEW✨ SHINE LIPSTICK ✨ Gorgeous sheen and transparent glow ✨
[W.Lab] ✨NEW✨ SHINE LIPSTICK ✨ Gorgeous sheen and transparent glow ✨
Item Q&A
  • Question : Inquiry for the item from zen****Aug 20, 2019

    Hi, the lipstick cannot just buy 1 piece? The minimum quantity is 20 pieces?

    Answer : [Re] Inquiry for the item from zen****

    Hi. We changed purchase option. You can buy just 1. Thank you.

    Question : [Re] Inquiry for the item from zen****

    Alright. Thank you.

    Answer : [Re] Inquiry for the item from zen****

    Thank you :)

[W.Lab] WHITEHOLICⅡ DOUBLE WHITE☻Instant Whitening Cream☻Bare-faced Makeup☻NO Fake White
[W.Lab] WHITEHOLICⅡ DOUBLE WHITE☻Instant Whitening Cream☻Bare-faced Makeup☻NO Fake White
Item Q&A
  • Question : Inquiry for the item from syl****Aug 07, 2019

    Do I need to apply up sun screen after applying double white cream?

    Answer : [Re] Inquiry for the item from syl****

    This product doesn't have UV protection. I suggest applying sun screen. Thank you.

  • Question : Inquiry for the item from ser****Jun 21, 2019

    Is there any spf for this product?

    Answer : [Re] Inquiry for the item from ser****

    I mean any uv protection for this product?

    Question : [Re] Inquiry for the item from ser****

    This product does not have UV protection. It's a double-functional product with whitening and wrinkle improvement. Thank you.

  • Question : Inquiry for the item from mis****Nov 17, 2018

    Hi.. does the ingredients safe for long term use? Does it contain paraben, sulphate and other harsh chemical?

    Answer : [Re] Inquiry for the item from mis****

    Dear customer,

    Thank you for your inquiry. #5 Coating peach has more pinkish pigment than others, but I recommend check reviews of other customers on product page or some blog postings to make sure chosose the right color. Thank you!

[W.LAB] [1+1] Buy One Get One! Quick Mouth Wash - Clear Dental Gargle for Healthier Teeth♡
[W.LAB] [1+1] Buy One Get One! Quick Mouth Wash - Clear Dental Gargle for Healthier Teeth♡
Item Q&A
  • Question : Inquiry for the item from tan****Jul 31, 2019

    Hi, the promo now is Buy 1+ Free 1. So how many bottles should I put into my order?

    Answer : [Re] Inquiry for the item from tan****

    Hi, if you put one bottle into your order, you'll get 2 bottles :)

  • Question : Inquiry for the item from rai****Jun 15, 2019

  • Question : Inquiry for the item from Lim****Jan 04, 2019

  • Question : Inquiry for the item from ivy****Dec 05, 2018

    How many ml of the bottle?

    Answer : [Re] Inquiry for the item from ivy****

    250ml of the bottle.
    Thanks:)

  • Question : Inquiry for the item from mic****Nov 23, 2018

+View all Notice, FAQ, Q&A >>
[W.Lab] BLOSSOM CUSHION🎁Blossom White Complexion❤
[W.Lab] BLOSSOM CUSHION🎁Blossom White Complexion❤
Item Q&A
  • Question : Inquiry for the item from ger****Jun 25, 2019

    Do you just sell Refill? I only need the refill.

    Answer : [Re] Inquiry for the item from ger****

    We do not sell just refill. You need to buy cushion with a refill. Thank you.

  • Question : Inquiry for the item from nwh****May 18, 2019

    Will the #21 Blossom Light be restocked?

    Answer : [Re] Inquiry for the item from nwh****

    Yes, it is restocked last weekend. You could make an order from now on. Thank you.

  • Question : Expiry DateOct 26, 2018

    Would like to know what is the expiry date for #21 as another seller stated that #21 is discontinued by manufacturer.

    Answer : [Re] Expiry Date

    Dear customer,

    You can always check the expiry date on the bottom of the product. Hope this helps, Thank you.

  • Question : Inquiry for the item from zio****Jan 07, 2018

    I am looking for w-honey beam cushion and refill. Tone 23. Do you have it? :)

    Answer : [Re] Inquiry for the item from zio****

    Dear Customer,

    Thank you for your inquiry. The product you have inquired has discontinued:( If you need a cushion with moisture, please consider W.Lab Water Cushion:)

    Thank you!

  • Question : Inquiry for the item from Shi****Dec 26, 2017

    Can I buy only the refill as I already bought once got the casing .

    Answer : [Re] Inquiry for the item from Shi****

    Dear Customer,

    Thank you for your inquiry. We have added the new Refill Only option:) Please check out the product page again.
    Thank you for your suggestion!

    Thank you

[W.Lab] WHITE HOLIC - INSTANT RESULTS!/Whitening cream/🎁Korean celebrity must have❤
[W.Lab] WHITE HOLIC - INSTANT RESULTS!/Whitening cream/🎁Korean celebrity must have❤
Item Q&A
  • Question : Inquiry related delivery from zix****Jun 04, 2019

    how long it take to ship to singapore tampines

    Answer : [Re] Inquiry related delivery from zix****

    It depends on the situation. But I can say that we will ship from our warehouse within 4 days at the latest after receiving your order.

  • Question : Inquiry for the item from ohm****Apr 16, 2018

  • Question : Inquiry for the item from val****Dec 03, 2017

    Skin care: toner, moisture, and sunblock, then make-up: primer, foundation/B.B. cream/loose powder. How to use this in make-up routine? Before or after primer, or replace primer?

    Answer : [Re] Inquiry for the item from val****

    Dear Customer,

    Thank you for your inquiry.
    You may use White Holic in Makeup Base/Primer step, as for makeup.

    Thank you!

  • Question : Inquiry for the item from tes****Nov 11, 2017

  • Question : Inquiry related delivery from ger****Nov 05, 2017

+View all Notice, FAQ, Q&A >>
[W.Lab] Cover Tip Stick + Perfectly Covered Complexion❤ SPF 50+ PA+++
[W.Lab] Cover Tip Stick + Perfectly Covered Complexion❤ SPF 50+ PA+++
Item Q&A
  • Question : Inquiry from amy****May 13, 2019

    Can I check if you can sell w lab Perfection pro pact .. I don’t see this item in your shop list. Please advise.

    Thanks Amy

    Answer : [Re] Inquiry from amy****

    I'm sorry :( Perfection pro pact is out of stock now and there's no warehousing schedule yet.
    Thanks for your interest in our brand.

    Question : [Re] Inquiry from amy****

    Can you update me when the stock is back in the market? Especially shade 23? I wanna buy in bulk. This is the only powder I tried which is the best. Seriously no joke. Thanks saranghae

    Answer : [Re] Inquiry from amy****

    Actually, we don't have production plan yet. :( I'm not sure when they're going to be manufactured. Sorry I'm not of much help.

  • Question : Inquiry for the item from ohm****Feb 13, 2018

    Hi does this comes with the puff?

    Answer : [Re] Inquiry for the item from ohm****

    Dear Customer,

    Thank you for your inquiry.
    We do not send puff.
    Thank you!

  • Question : Inquiry related delivery from my_****Oct 07, 2017

    Hi how long will delivery take?

    Answer : [Re] Inquiry related delivery from my_****

    Dear customer,

    Thank you for your inquiry.
    All orders made between 30th Sep to 9th Oct will be dispatched
    10th Oct accordingly.

    Thank you!

[W.Lab]✔Restocked!✔✨JEWELRY BASE✨ Intensive Moisture✨Volume Glow✨Jewelry Capsule Primer✨Makeup boost
[W.Lab]✔Restocked!✔✨JEWELRY BASE✨ Intensive Moisture✨Volume Glow✨Jewelry Capsule Primer✨Makeup boost
Item Q&A
  • Question : Inquiry for the item from tif****Mar 13, 2019

    Him, I have combination skin where my t tone is oily. Which one will be a better choice.

    Answer : [Re] Inquiry for the item from tif****

    Dear. Customer

    I would like to recommend you to use 01 Sapphire.
    It is good when your skin is oily outside, dry inside.

    Thanks!

  • Question : Inquiry for the item from how****Dec 07, 2018

    Hi my skin type is normal combination. Which one should I get?

    Answer : [Re] Inquiry for the item from how****

    sapphire for dry skin, gold caviar for very dry skin, rubies for nutritional needs.
    Thank you :)

  • Question : Inquiry for the item from che****Nov 19, 2018

    (1) Can I use these after toning my face before my serum?

    (2) How long will the product (s) arrive if I am to make an order 20th November (Tue)? ** I am leaving for holiday on 28th November and no one will be at home to receive the product (s).


    Please advice.

    Thank you.

    Answer : [Re] Inquiry for the item from che****

    Dear customer,

    The item will be delivered in about 5 days, but it depends which area you live. The item can be used as primer/base. I would recommend use it after serum. I hope this helps. Thank you.

  • Question : Inquiry for the item from how****Oct 29, 2018

    Hi

    For combination normal skin, which one would u recommend?

    Answer : [Re] Inquiry for the item from how****

    Dear customer,

    If you have combination/normal skin, we recommend #Sapphire but any option has strong moisturizing effect. Thank you.

[RESTOCKED!] 3 NEW COLORS♥MAGNETIC COLOR LIP TINT♥SUPER PIGMENTED♥LIP STAIN♥LONG-LASTING EFFECT♥
[RESTOCKED!] 3 NEW COLORS♥MAGNETIC COLOR LIP TINT♥SUPER PIGMENTED♥LIP STAIN♥LONG-LASTING EFFECT♥
Item Q&A
  • Question : Inquiry for the item from Ire****Mar 09, 2019

  • Question : Inquiry for the item from puf****Nov 17, 2018

    Hi which one has more of a pink tone rather than orange? Coating coral, coating rose or coating peach?
    Thanks

    Answer : [Re] Inquiry for the item from puf****

    Dear customer,

    Thank you for your inquiry. #5 Coating peach has more pinkish pigment than others, but I recommend check reviews of other customers on product page or some blog postings to make sure chooose the right color. Thank you!

  • Question : Inquiry for the item from haz****Feb 28, 2018

  • Question : Inquiry for the item from ivy****Feb 19, 2018

    Do you have stock for peach colour?Thanks

    Answer : [Re] Inquiry for the item from ivy****

    Dear Customer,

    Thank you for your inquiry.
    Now we have no stocks.
    But restocking date will be end of this week.
    Thank you and have a good day:)

  • Question : Inquiry for the item from xxx****Jan 21, 2018

+View all Notice, FAQ, Q&A >>
[W.Lab]✨Silk Remedy 5% Hair Treatment✨→Silky hair✨
[W.Lab]✨Silk Remedy 5% Hair Treatment✨→Silky hair✨
Item Q&A
  • Question : Inquiry for the item from 246****Jan 22, 2019

    How long should I leave it on for?

    Answer : [Re] Inquiry for the item from 246****

    You can use it for 5 minutes. Please check the details page.

[W.Lab] 2018 HIT! POCKET SHADOW PALETTE BLOOMING✿Coral Eye Makeup✿Eyeshadow Palette✿Korean cosmetic
[W.Lab] 2018 HIT! POCKET SHADOW PALETTE BLOOMING✿Coral Eye Makeup✿Eyeshadow Palette✿Korean cosmetic
Item Q&A
  • Question : Inquiry for the item from mab****Dec 27, 2018

    No option for blooming. Only edge or daily plus. Which should I choose?

    Answer : [Re] Inquiry for the item from mab****

    I am sorry, but blooming is out of stock. thank you.

  • Question : Inquiry for the item from lui****Apr 08, 2018

    Hi. What is the expiry date for the blooming palette?

    Answer : [Re] Inquiry for the item from lui****

    Dear Customer,

    Thank you for your inquiry.
    Expiry date is 13th Feb, 2021.
    Thank you!:)

  • Question : Inquiry for the item from kon****Jan 28, 2018

  • Question : deliveryDec 27, 2017

    how long does the delivery takes?

    Answer : [Re] delivery

    Dear Customer,

    Thank you for your inquiry. The delivery takes appx. 4days to 1 week.

    Thank you

  • Question : Inquiry for the item from qiu****Sep 09, 2017

[W.Lab] Natural Greentea Sunblock SPF50+ PA+++
[W.Lab] Natural Greentea Sunblock SPF50+ PA+++
Item Q&A
  • Question : Inquiry for the item from nex****Nov 25, 2018

    Hi can I have full ingredients list for this item? Thanks

    Answer : [Re] Inquiry for the item from nex****

    Dear customer,

    Please check the bottom of the product page for the ingredient information. I hope this helps. Thank you.

[W.Lab] Pink Glow Cushion ❤for Pink Glow Complexion❤
[W.Lab] Pink Glow Cushion ❤for Pink Glow Complexion❤
Item Q&A
  • Question : Inquiry for the item from 233****Nov 23, 2018

    Hi,

    May i know what is the SPF and PA rate for this product?

    Answer : [Re] Inquiry for the item from 233****

    Dear customer,

    This item is SPF 50+/PA+++. Hope this helps.Thank you.

[W.Lab] 1DAY 1MASK Challenge ✨ 5 Varieties to Choose
[W.Lab] 1DAY 1MASK Challenge ✨ 5 Varieties to Choose
Item Q&A
  • Question : Inquiry for the item from ahx****Nov 04, 2018

    Hi seller, wish to check when could the egg mask be restocked and supplied?

    Answer : [Re] Inquiry for the item from ahx****

    Dear customer,

    The item you mentioned is already discontinued. We apologize for the inconvience caused. Thank you.

  • Question : Inquiry for the item from Vic****Sep 20, 2018

    hello!~seller,EGG MASK when restock?

    Answer : [Re] Inquiry for the item from Vic****

    Dear Customer,

    Unfortunately, this product is currently out of stock. We apologize for the inconvenience. Thank you.

  • Question : Inquiry for the item from ahx****Sep 05, 2018

    Hi seller, would like to check when would there be available stock for egg and honey masks? Thanks

    Answer : [Re] Inquiry for the item from ahx****

    Dear customer,

    Thank you for your inquiry. The egg masks will be in stock next week. Please check it again around 13th Sep. Unfortunately, the honey mask is not available in stock for a while. We apologize for the inconvenience caused. I hope this helps!

[W.Lab] Change Hand Care Mask
[W.Lab] Change Hand Care Mask
Item Q&A
  • Question : Inquiry for the item from emi****Oct 06, 2018

    Hi seller, can this item be used for people with eczema? I have serious eczema which caused my palm to be very dry, itchy and crackly. Will this help?

    Answer : [Re] Inquiry for the item from emi****

    Dear customer,

    The item is good for dry hand,but we can not clearly guarantee it cause any kind of potential problem if you have serious skin symptom. We recommend you to consult your dermatologist first before purchase it. Thank you!

[W.Lab] ✨EGG MODELING PACK✨Pore Clean♥Cooling Down✨
[W.Lab] ✨EGG MODELING PACK✨Pore Clean♥Cooling Down✨
Item Q&A
  • Question : Inquiry for the item from Vic****Sep 20, 2018

    Hello!~seller when restock?egg modeling pack?

    Answer : [Re] Inquiry for the item from Vic****

    Dear customer,

    Egg modeling pack is currently in stock. Please check it again in the product page. Thank you!!

    Question : [Re] Inquiry for the item from Vic****

    Just bought from you already😍

    Answer : [Re] Inquiry for the item from Vic****

    Thank you for your purchase with us:) Oh, I hope you already had checked the notice for delivery since we are having Korean thanks giving days soon, thou! I hope this helps. Have a good day!:)

    Question : [Re] Inquiry for the item from Vic****

    OK!~thanks😍

[W.Lab] 3D Volume Ampoule! Lifting+Voluming+Filling
[W.Lab] 3D Volume Ampoule! Lifting+Voluming+Filling
Item Q&A
  • Question : Inquiry for the item from ran****Sep 02, 2018

  • Question : Restock?Feb 10, 2018

[W.Lab] ♥COLOR UP TINT♥SUPER PIGMENTED♥🎁must have☆
[W.Lab] ♥COLOR UP TINT♥SUPER PIGMENTED♥🎁must have☆
Item Q&A
  • Question : Inquiry for the item from haz****Jul 07, 2018

[W.Lab] Deep Hydration for Sensitive Skin★ Reset Cream
[W.Lab] Deep Hydration for Sensitive Skin★ Reset Cream
Item Q&A
  • Question : Inquiry from ser****Jun 05, 2018

    Hi do you sell the W Lab centellaca a-clear Eraser?

    Answer : [Re] Inquiry from ser****

    Dear, Customer.

    Is it right?
    https://www.qoo10.sg/item/W-LAB-BREAKOUT-CARE-SPOT-TREATMENT/547755280
    Thank you!

[W.Lab] Real Berry Peel Off Mask✨Pore Clean✨ Blackhead Care
[W.Lab] Real Berry Peel Off Mask✨Pore Clean✨ Blackhead Care
Item Q&A
  • Question : Inquiry for the item from goh****May 24, 2018

  • Question : Inquiry for the item from che****Oct 18, 2017

    Hi seller, may I know how many ml per tube?
    Thks

    Answer : [Re] Inquiry for the item from che****

    Dear Customer,

    The volume of the product is 100ml.
    Thank you!

[W.Lab] WATER DROP CUSHION🎁Korean celebrity must have❤
[W.Lab] WATER DROP CUSHION🎁Korean celebrity must have❤
Item Q&A
  • Question : Inquiry for the item from wei****Apr 07, 2018

    Hi whats the manufacturing date ?

    Answer : [Re] Inquiry for the item from wei****

    Dear Customer,

    Thank you for your inquiry.
    The Product dates are 2nd june 2017 (color.21) / 3th june 2017. (color.23)
    And expiry dates are 1st Jan 2020(color.21) and 2nd Jan 2020(color.23).
    Thank you!:)

  • Question : Inquiry related delivery from sio****Oct 07, 2017

    Hi seller, can I have a update of mr Oder since a week ago

    Answer : [Re] Inquiry related delivery from sio****

    Dear customer,

    Thank you for your inquiry.
    All orders made between 30th Sep to 9th Oct will be dispatched
    10th Oct accordingly.

    Thank you!

[W.Lab]♥ONE DAY HENNA TINT♥→Long-lasting♥🎁must have☆
[W.Lab]♥ONE DAY HENNA TINT♥→Long-lasting♥🎁must have☆
Item Q&A
  • Question : Inquiry for the item from sie****Mar 29, 2018

  • Question : Paid for 2 but only 1 sentJul 10, 2017

    Hi Seller,

    I bought the lip tint in the 1 + 1 event and paid for 2 products (both 01 girl crush) worth $41, but only 1 lip tint was sent. Pls check. My Cart no. : 111612244.

    Thank you

    Answer : [Re] Paid for 2 but only 1 sent

    Thank you for your inquiry and Sorry for any inconvenience caused.
    Missed product will be dispatched today. We expect you to receive them in 5~7 working days. Thank you for your kind patience in advance!

    Question : [Re] Paid for 2 but only 1 sent

    Oh lovely, no problem thank you for sending the product.

    Answer : [Re] Paid for 2 but only 1 sent

    Thank you for your understanding.

    Please let me know if there is any other inquiries.

    Thank you

[W.Lab] AURA CUSHION🎁 Glam Glow Complexion❤
[W.Lab] AURA CUSHION🎁 Glam Glow Complexion❤
Item Q&A
  • Question : Inquiry for the item from wei****Apr 02, 2018

[W.Lab] ✨SEBUM OUT PEEL OFF MASK✨Pore Clean♥Cooling Down✨ Blackhead Care
[W.Lab] ✨SEBUM OUT PEEL OFF MASK✨Pore Clean♥Cooling Down✨ Blackhead Care
Item Q&A
  • Question : pure peeling gelFeb 11, 2018

    hi, do you still sell the product call 'pure peeling gel' ?

    Answer : [Re] pure peeling gel

    Dear Customer,

    We regret to inform you that the following item was out of stock.
    And we will contact you as soon as the item becomes available.
    Sorry for the inconvenience caused.
    Thank you!