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Q & A Lists
Item Question & Answer
3 Packs /4 Packs GOON Diapers from JAPAN!! - available in different sizes
3 Packs /4 Packs GOON Diapers from JAPAN!! - available in different sizes
Item Q&A
  • Question : Inquiry for the item from khi****Feb 21, 2019

  • Question : Inquiry related delivery from 211****Feb 14, 2019

    hi, my order no. 289958058 and 289958059, when will ship out?

    Answer : [Re] Inquiry related delivery from 211****

    Dear Erica,

    We apologize for the unexpected delays. We will check with the logistics team and expedite the delivery for you. Your patience on this matter is highly appreciated. Thank you for your support.

    Regards,
    Ash

  • Question : Inquiry related delivery from tr_****Feb 11, 2019

  • Question : Inquiry related return and exchange from she****Feb 11, 2019

    I’ve paid the $8 fee for exchange since 5 Feb. I understand CNY you might be closed but it’s already 3 working days past, and I still have not heard from you. Please get back to me as soon as possible on the arrangement for the exchange. Thank you.

    Answer : [Re] Inquiry related return and exchange from she****

    Dear Shelley,

    Referring to order: 289055689

    Kindly allow us 1-2 working days we will re-delivery the 3 packs of Goo.n Diaper Pants For Girls 9-14kg L 44pcs for you using our personal driver. The courier service will contact you beforehand for you to make early preparation at home and to ensure smooth delivery process. Seeking your kind patience on this matter. Thank you.

    Regards,
    Ash

  • Question : Inquiry related delivery from Cry****Feb 07, 2019

    Hi, order number 289438796
    I received email that my item is shipped on 2 Feb, but I have not received it yet.

    Answer : [Re] Inquiry related delivery from Cry****

    Hi there. For your information your parcel is currently in transit. You may check your delivery status through: http://www.sf-express.com/sg/en/ . Tracking number: 080057466292. Thank you and have a great day.



    Regards,
    Endrew

+View all Notice, FAQ, Q&A >>
FREE SHIPPING!!★Carton Sales★ Tena VALUE / Slip Super / Pants Adult Diapers
FREE SHIPPING!!★Carton Sales★ Tena VALUE / Slip Super / Pants Adult Diapers
Item Q&A
  • Question : Inquiry for the item from 210****Feb 21, 2019

  • Question : Inquiry for the item from Cho****Feb 10, 2019

    Will you sell pants maxi?

    Answer : [Re] Inquiry for the item from Cho****

    Dear Choon,

    We apologize for the unexpected delays. We will check with the logistics team and expedite the delivery for you. Your patience on this matter is highly appreciated. Thank you for your support.

    Regards,
    Ash

  • Question : Inquiry for the item from wte****Jan 24, 2019

    Hi when restock pant plus M? I’m your regular customer. Tks

    Answer : [Re] Inquiry for the item from wte****

    Hi there,
    Thank you for your interest onto our product. We are planning to replenish the stocks soon for this item. But we are so sorry we do not have a definite date to provide you . Kindly check our page oftenly to get updated on availability details. Thank you for your support.


    Regards,
    Endrew

  • Question : Inquiry for the item from asl****Jan 22, 2019

    I need to order Pants Plus L (pull up pants) . When will you be restock ? I’m a returning customer.

    Answer : [Re] Inquiry for the item from asl****

    Hi there,
    Thank you for your interest onto our product. We are planning to replenish the stocks soon for this item. But we are so sorry we do not have a definite date to provide you . Kindly check our page oftenly to get updated on availability details. Thank you for your support.


    Regards,
    Endrew

  • Question : Inquiry for the item from jen****Jan 18, 2019

    when will you restock size L for pants plus?

    Answer : [Re] Inquiry for the item from jen****

    Hi there,
    Thank you for your interest onto our product. We are planning to replenish the stocks soon for this item. But we are so sorry we do not have a definite date to provide you . Kindly check our page oftenly to get updated on availability details. Thank you for your support.


    Regards,
    Endrew

+View all Notice, FAQ, Q&A >>
★BABYLOVE★ CARTON SALE!! Playpants/ Day Night Pants / NightPants / Easy Tape
★BABYLOVE★ CARTON SALE!! Playpants/ Day Night Pants / NightPants / Easy Tape
Item Q&A
  • Question : Inquiry for the item from sus****Feb 20, 2019

    Date printed states 2016, isn't that too old a batch to sell? Possible to exchange?

    Answer : [Re] Inquiry for the item from sus****

    Hi there,
    Thank you for reaching us. We usually practise sending out items with at least more than 6 months expiry date. Product lasts 3 years from MFG date. For your request, kindly allow us some time we ill check on warehouse if got any latest stock and we will get back to you.



    Regards,
    Endrew

  • Question : Inquiry for the item from mis****Feb 08, 2019

  • Question : Inquiry for the item from jas****Feb 11, 2019

  • Question : Inquiry for the item from jch****Feb 08, 2019

    Day/night pants size xL anymore stock?

    Answer : [Re] Inquiry for the item from jch****

    Hi there,
    Thank you for your interest onto our product. We are planning to replenish the stocks soon for this item. But we are so sorry we do not have a definite date to provide you . Kindly check our page oftenly to get updated on availability details. Thank you for your support.


    Regards,
    Endrew

  • Question : Inquiry for the item from shy****Jan 23, 2019

+View all Notice, FAQ, Q&A >>
[Kodomo] Baby Lotion Powder 200ml
[Kodomo] Baby Lotion Powder 200ml
Item Q&A
  • Question : Inquiry for the item from gin****Feb 20, 2019

    Hi, I would like to bulk purchase but need to know your product's expiry date. Please advise. Thanks

    Answer : [Re] Inquiry for the item from gin****

    Hi there,
    Thank you for your interest onto our product. We are so sorry we are unable to provivde exact expiry date of the product due to expiry dates may vary based on shipments stocks. But no worries, we do always ensure that product delivered with more than 6 months expiry. You can contact us and request for exchange if the expiry date is less than 6 months. Thank you for your support.



    Regards,
    Endrew

[Lifebuoy]AntiBacterial BodyWash 2x1L(Clini-Shield/Cool/Lemon/MIldCare/Moisture/Nature/Total10/Vita
[Lifebuoy]AntiBacterial BodyWash 2x1L(Clini-Shield/Cool/Lemon/MIldCare/Moisture/Nature/Total10/Vita
Item Q&A
  • Question : Inquiry for the item from 260****Feb 20, 2019

    Can I have expiry date for Lemon 2X1 litre $13.95 twin packaging?

    Answer : [Re] Inquiry for the item from 260****

    Hi there,
    Thank you for your interest onto our product. We are so sorry we are unable to provivde exact expiry date of the product due to expiry dates may vary based on shipments stocks. But no worries, we do always ensure that product delivered with more than 6 months expiry. You can contact us and request for exchange if the expiry date is less than 6 months. Thank you for your support.



    Regards,
    Endrew

  • Question : Inquiry from seb****Oct 17, 2018

[Zact] Toothpaste (Smokers / Whitening) 150g / Twinpack 150g
[Zact] Toothpaste (Smokers / Whitening) 150g / Twinpack 150g
Item Q&A
  • Question : Inquiry for the item from 260****Feb 20, 2019

    Hi ... expiry date for both variants please?

    Answer : [Re] Inquiry for the item from 260****

    Hi there,
    Thank you for your interest onto our product. We are so sorry we are unable to provivde exact expiry date of the product due to expiry dates may vary based on shipments stocks. But no worries, we do always ensure that product delivered with more than 6 months expiry. You can contact us and request for exchange if the expiry date is less than 6 months. Thank you for your support.



    Regards,
    Endrew

Bundle of 3 PROMO!!! [Nestle] NAN® OPTIPRO® Milk Powder x 3 cans [FREE Gerber Arrowroot Cookies]
Bundle of 3 PROMO!!! [Nestle] NAN® OPTIPRO® Milk Powder x 3 cans [FREE Gerber Arrowroot Cookies]
Item Q&A
  • Question : Inquiry for the item from mar****Feb 19, 2019

    Hi
    Are your Nan all halal certified?

    Answer : [Re] Inquiry for the item from mar****

    Hi there,
    Thank you for your interest. All NAN Optipro range is HALAL certified.


    Regards,
    Endrew

  • Question : Inquiry from sel****Feb 17, 2019

    Hi, can I check the expiry for nan pro 4.. thanks..

    Answer : [Re] Inquiry from sel****

    Hi there,
    Thank you for your interest onto our product. We are so sorry we are unable to provivde exact expiry date of the product due to expiry dates may vary based on shipments stocks. But no worries, we do always ensure that product delivered with more than 6 months expiry. You can contact us and request for exchange if the expiry date is less than 6 months. Thank you for your support.



    Regards,
    Endrew

  • Question : Inquiry for the item from yun****Dec 12, 2018

    Hi seller,

    No more $10 shop coupon?

    Thanks

    Answer : [Re] Inquiry for the item from yun****

    Hi there, are you referring to $10 OFF with min. $100 purchase ? For this you have to follow our beautiful.me store then click download then will get the coupon . Please be reminded we only issue 100 coupons a day. Means , if its fully redeemed today you may redeem tomorrow . Regards, Endrew

  • Question : Inquiry related cancel and refund from psd****Nov 05, 2018

    Hi... I have written to you numerous times and have not receive any response from you with regards to the wrong milk powder delivered. I have ordered and paid NAN 3 with H.A. but the 3 tins I received on 4th Nov do not have H.A. Please arrange gor exchange soonest or refund for the wrong items delivered. Get back to me ASAP!

    Answer : [Re] Inquiry related cancel and refund from psd****

    Hi there,Apologies on the late reply. Kindly allow us 2-3 days we will replace the milk for you. Our delivery men will contact you beforehand for you to make early preparation at home and to ensure smooth exchange process. Seeking your kind patience on this matter. Thank you.



    Regards,
    Endrew

    Question : [Re] Inquiry related cancel and refund from psd****

    Ot has been 3 days and I still have not receive any calls to arrange for exchange. Can you please expedite? I need the milk powder urgently!

    Answer : [Re] Inquiry related cancel and refund from psd****

    So sorry that the delivery delayed . We will expedite the delivery for you.



    Regards,
    Endrew

    Question : [Re] Inquiry related cancel and refund from psd****

    it has been 1 week since I requested for exchange and I still have not hear from you on when the delivery for exchange will be. Please let me know asap. I need to milk powder URGENTLY!

    Answer : [Re] Inquiry related cancel and refund from psd****

    Hi there,
    Sorry for keep you waiting. We will look into your order exchange and expedite for you. Seeking your kind patience on this. Thank you.



    Regards,
    Endrew

    Question : [Re] Inquiry related cancel and refund from psd****

    How long do you want me to wait? If you are unable to do an exchange ASAP. Please refund me.

    Answer : [Re] Inquiry related cancel and refund from psd****

    I still have not gotten any response from you and no deliverman contact me for any arrangement for exchange! It is already 14th nov and already 11 days since I first feedback on the wrong items delivery on 3rd Nov! This is very disappointing and totally unacceptable with the slow response and action to rectify this wrong delivery! Please get this resolved ASAP!!!

    Question : [Re] Inquiry related cancel and refund from psd****

    Apologies that item exchange is delayed . Kindly allow us 2-3 days we will look into this matter and expedite the delivery for you. We apologize for keep you waiting .



    Regards,
    Endrew

    Answer : [Re] Inquiry related cancel and refund from psd****

    I have never met such terrible seller on Qoo10 whose response is so slow and give empty promises. I need the milk powder urgently for my son and till now have not gotten any refund or exchange for the wrong items delivered. This is a very terrible experience which I have never experienced with Qoo10 before! Please refund ASAP for the wrong items delivered!

    Question : [Re] Inquiry related cancel and refund from psd****

    Hi there,
    We apologize on the exchange delays . We will look into your request and initiate the exchange at soonest. Seeking your kind patience on this please.




    Regards,
    Endrew

    Answer : [Re] Inquiry related cancel and refund from psd****

    Your delivery guy called me for exchange and he brought Kodomo detergent to exchange??!! What a mix up? I need to exchange my milk powder to NAN 3 H.A. Can you get this resolved ASAP?

    Question : [Re] Inquiry related cancel and refund from psd****

    Hi there,
    So sorry for the mistake made . Kindly advise if you have received the correct item now? Thank you .


    Regards,
    Endrew

    Answer : [Re] Inquiry related cancel and refund from psd****

    Yes... finally received the correct items.

    Question : [Re] Inquiry related cancel and refund from psd****

    Hi there,
    Glad to hear you received your parcel. Looking forward to business with you again in near future. Thank you and have a nice day.



    Regards,
    Endrew

  • Question : Inquiry related delivery from pig****Nov 19, 2018

    Hi

    I still havent received since ordering on 4th nov

    Answer : [Re] Inquiry related delivery from pig****

    SF express doesn’t show the tracking either.

    No reply from private PM too :(

    Question : [Re] Inquiry related delivery from pig****

    Hi there,
    So sorry for the late reply. We tracked your parcel under SF Express ans it showed 1st delivery attempt was failed . Please contact SF Express at 1800 311 1111 to arrange 2nd delivery . thank you .



    Regards,
    Endrew

+View all Notice, FAQ, Q&A >>
[Carton Sales Bundle of 4] PETPET Diapers Happy Comfort for Baby
[Carton Sales Bundle of 4] PETPET Diapers Happy Comfort for Baby
Item Q&A
  • Question : Inquiry for the item from loa****Feb 19, 2019

    Hi. Do u still have stock for xl pants? I want to buy 2.

    Answer : [Re] Inquiry for the item from loa****

    Hi there,
    Thank you for your interest onto our product. We are planning to replenish the stocks soon for this item. But we are so sorry we do not have a definite date to provide you . Kindly check our page oftenly to get updated on availability details. Thank you for your support.


    Regards,
    Endrew

  • Question : Inquiry for the item from xiu****Feb 19, 2019

    Hi seller, when is the next shipment for the day/night pants XL coming?

    Thanks
    Buyer

    Answer : [Re] Inquiry for the item from xiu****

    Hi there,
    Thank you for your interest onto our product. We are planning to replenish the stocks soon for this item. But we are so sorry we do not have a definite date to provide you . Kindly check our page oftenly to get updated on availability details. Thank you for your support.


    Regards,
    Endrew

  • Question : Inquiry for the item from pri****Feb 18, 2019

  • Question : Inquiry for the item from 236****Jan 24, 2019

    Can I buy 2 medium and 2 Large? I can indicate in my not to seller. thks.

    Answer : [Re] Inquiry for the item from 236****

    Hi there,

    We regret to inform you that the items are unable to mix and match as the item comes in bundle pack. We hope to seek your kind understanding on this matter. Thank you for showing interest on our products.

    Regards,
    Ash

  • Question : Inquiry for the item from pei****Dec 29, 2018

    Hi, do u have stock for newborn?

    Answer : [Re] Inquiry for the item from pei****

    Hi there, so sorry we do not sell newborn size for the item . Regards, Endrew

+View all Notice, FAQ, Q&A >>
Carton Deals [KIRA KIRA] Baby Diapers Pants and Tape - available in all sizes
Carton Deals [KIRA KIRA] Baby Diapers Pants and Tape - available in all sizes
Item Q&A
  • Question : Inquiry for the item from bab****Feb 17, 2019

    Hi Seller,
    Regarding of the pamper that you miss out, when are you going to send it to me. Still have 1 pack of pamper I need very recieve, please get back to me as soon as possible. Thank you.

    Answer : [Re] Inquiry for the item from bab****

    Hi there,
    Kindly refer to previous message to aovid duplicate message. The re-delivery was arranged yesterday. Thank you.



    Regards,
    Endrew

    Question : [Re] Inquiry for the item from bab****

    OK can no problem thank you

    Answer : [Re] Inquiry for the item from bab****

    You are most welcomed. Have a nice day :)

  • Question : Inquiry for the item from ire****Aug 27, 2018

    Like to check whether there is another indicator to show that the diaper is wet?

    Answer : [Re] Inquiry for the item from ire****

    Hi there, there is no indicator to show the diaper is wet but you can read the diaper's description if you scroll down. Thank you and have a nice day.

  • Question : Inquiry related delivery from sha****Jun 27, 2018

    May I know when are you going to ship out the diapers that I ordered?

    Answer : [Re] Inquiry related delivery from sha****

    Hi there! We would like to apologise as there might be a slight delay due to Qoo10 Supersale last weekend. Sorry for any inconvenience caused. Thank you and have a nice day ahead.

  • Question : Inquiry for the item from mui****Jun 04, 2018

    Hi may i ask is 2 for $25.90 or 4 for $25.90 ?

    Answer : [Re] Inquiry for the item from mui****

    Hi there, 2 for $27.90. Thank you and have a nice day ahead.

  • Question : Pants XLJun 03, 2018

    Hi may I confirm for pants XL is 4 packs (160 pcs) at $27.90?

    Answer : [Re] Pants XL

    Hi there, it is 2 packs for $27.90. Thank you and have a nice day ahead.

+View all Notice, FAQ, Q&A >>
[Fresh Rice] Organic Trio Nutritious Brown Rice 1kg/ 2kg
[Fresh Rice] Organic Trio Nutritious Brown Rice 1kg/ 2kg
Item Q&A
  • Question : Inquiry related delivery from fre****Feb 18, 2019

    Hi, this was not delivered to me cart #125062440. I only received the diapers.

    Answer : [Re] Inquiry related delivery from fre****

    Hi there.Thank you for purchasing from us. Kindly send us a picture of the items you received. That will help us to verify and resend the missing item. Appreciate your kind cooperation. Thank you.

    Regards,
    Endrew

  • Question : Inquiry related delivery from ngg****Oct 01, 2018

    May I know if I order today, when can I expect to the items to be deliver ?

    Answer : [Re] Inquiry related delivery from ngg****

    Hi there ! At BEAUTIFUL.ME, we aim to deliver your order to you within 3 to 5 working days, from the date of order.

  • Question : Inquiry for the item from che****Jul 06, 2018

  • Question : Inquiry for the item from len****Dec 24, 2017

    Can add in stock for 2kg trio rice. Tks.

    Answer : [Re] Inquiry for the item from len****

    HI there
    u mean to add in the stock?

GOON Diapers from JAPAN!! - Available in different sizes
GOON Diapers from JAPAN!! - Available in different sizes
Item Q&A
  • Question : Inquiry related delivery from jos****Jan 20, 2019

    Hi there, order shipped on 15th Jan, order number:, 288039216. Till date, 20th Jan, parcel not yet received. Checking of Tracking number provided on SF express shows that the parcel info is not in in their system. What's going on?

    Answer : [Re] Inquiry related delivery from jos****

    Hi there, order status changed to "shipped" on 15th Jan, order number:, 288039216. Till date, 20th Jan, parcel not yet received. Checking of Tracking number provided on SF express shows that the parcel info is not in in their system. What's going on? Have you not shipped the order? Or merely providing a tracking number and changed the status to "SHIPPED" to fulfil Qoo10 requirement? If u cannot fulfil in time at least communicate with buyer.

    Question : [Re] Inquiry related delivery from jos****

    Hi there,
    We are so sorry for the delays in delivery . As from our end we have shipped the item to SF Express. For now, kindly allow us 2-3 days please, we will have to check with SF Express on this matter and expedite the delivery for you. Seeking your kind patience on this matter. Thank you.



    Regards,
    Endrew

    Answer : [Re] Inquiry related delivery from jos****

    How much longer do you expect me to wait? Could you just send me another shipment while you settle your business with SF as I need it urgently? Order placed on 12th Jan and till date tracking still not available in SF system despite your claim that the parcel was shipped on 15th Jan. Attaching a print screen from SF website this morning for your easy reference.

    Question : [Re] Inquiry related delivery from jos****

    How much longer do you expect me to wait? Could you just send me another shipment while you settle your business with SF as I need it urgently? Order placed on 12th Jan and till date tracking still not available in SF system despite your claim that the parcel was shipped on 15th Jan. Attaching a print screen from SF website this morning for your easy reference.

    Answer : [Re] Inquiry related delivery from jos****

    Hi there,
    Sorry for any inconvenience caused. We are on the midst of checking on this matter with SF EXpress and expected to complete delivery by this week . We hope to seek your kind patience on this matter . Thank you .



    Regards,
    Endrew

    Question : [Re] Inquiry related delivery from jos****

    As I have mentioned in my previous inquiry, you can take as long as u like settling the logistic issue with SF Express. If you have ready stock now, you should be able to despatch a replacement order for me while you settle your problem with SF Express. You are effectively penalising me for your logistic hiccups. Paid for my purchase on the 12th, and till date received nothing. Not even a phone call from your side explaining the situation.

    Answer : [Re] Inquiry related delivery from jos****

    Hi there,
    We apologize that we need to wait for the outcome from the courier. We are unable to sent out new parcel . Sorry for any inconvenience caused . Hope to seek your kind understanding.


    Regards,
    Endrew

    Question : [Re] Inquiry related delivery from jos****

    25th Jan, and I still have not received an update on my parcel. I ordered on 12th, almost coming to 2 weeks. So you want me to believe all your stories? Not even a call? And pushing all blames to SF? Do you actually have the stock?
    Keep saying it is SF problem? Cannot send a replacement because your investigation not completed? Does that sound right? You promised me 2-3days on Sunday. How many more days u expect me to wait? This is how you treat your customer? This is the worst experience I have so far buying on QOO10! Seriously the worst!

    Answer : [Re] Inquiry related delivery from jos****

    Shipping status for easy reference

    Question : [Re] Inquiry related delivery from jos****

    Shipping reference for your reference

    Answer : [Re] Inquiry related delivery from jos****

    Just an update, I still don't see my diapers delivered. Order placed on 12th, today is 26th. Exactly 2 weeks since I placed and paid for my order. You mentioned on your response on 23rd Jan that the delivery is expected to be done by this week. I don't think that's gonna happen. In any case, the situation has reached an unbearable point. The diapers are essentials for toddlers, I repeat, essentials for toddlers, and we planned our order based on your 3-5days shipping timeline.and to say that you cannot send another order to me while you settle your issues with the courier company, makes me wonder if you actual have ready stock in hand for what i have ordered. it was really lucky that we were able to get the same product delivered within 2days via another seller. What a "wonderful" experience dealing with you.

    Question : [Re] Inquiry related delivery from jos****

    Hello seller, still no communication, still no delivery. 16th day since I paid. Do u intend to fulfil this order?

    Answer : [Re] Inquiry related delivery from jos****

    Hi there,
    We are sorry for keep you waiting. Apologies that we are unable to locate your parcel . In order to avoid further delays we will send out a new parcel to you in 3-5 working days using courier SF Express. Kindly be prepared . Do revert if you need any assistance .



    Regards,
    Endrew

    Question : [Re] Inquiry related delivery from jos****

    Hello, do you mean to say, you will take another 3-5 working days to ship it out? Or I will receive it in 3-5 working days starting from 29th Jan? Exactly 3 weeks from the day I ordered from you on the 12 Jan. I still have not received anything. Please provide SF tracking number if you have actually shipped it. A tracking number that will show a parcel that has enter SF system.

    Answer : [Re] Inquiry related delivery from jos****

    Hi there,
    Kindly allow us to check on this matter the logistic team on the parcel status and we will get back to at soonest. Sorry for any inconvenience caused.

    Regards,
    Endrew

    Question : [Re] Inquiry related delivery from jos****

    I am still waiting. Don't just say sorry, you have said multiple times. Don't tell me SF "lost" the second shipment lol. Longest wait I had since I started buying online on Qoo10. Paid on 12th. And till not nothing received.

    Answer : [Re] Inquiry related delivery from jos****

    Hi there,
    Understand your concern. We will check with the logistic team and get back to you soon. Hope to seek your kind patience on this matter.


    Regards,
    Endrew

    Hi Joshua,
    Referring to your order #288039216.
    Thank you for waiting. Please be informed that courier have picked up your parcel. You may receive the parcel in 1-2 working days time. Do revert if you need any further assistance, we are here to assist you.


    Regards,
    Endrew
    (Feb 07, 2019 11:43)

    Question : [Re] Inquiry related delivery from jos****

    Please provide a trackable tracking number to support your claim that the package was collected by your courier. Tomorrow will be exactly 4 weeks since I placed and paid for the order

    Answer : [Re] Inquiry related delivery from jos****

    Dear Joshua,

    For your kind information, the parcel has been well delivered on 9th February 2019. You may check the status of parcel through http://www.sf-express.com/sg/en/dynamic_function/waybill/. Your tracking number, 080055539945. Thank you for your support.

    Regards,
    Ash

    Question : [Re] Inquiry related delivery from jos****

    Hi seller,

    I realised Qoo10 Customer Service actually granted me a refund on 8th Feb about 3pm as I have contacted them previously regarding this matter. As I wasn't around at home, my family member accepted the parcel from SF on 9th Feb. I was waiting for your side to contact me on how u would like to collect back the already refunded item.

    Answer : [Re] Inquiry related delivery from jos****

    Hi there,
    Would be available for the next 3-6 days? We can arrange collection using courier SF Express. Kindly revert for us to arrange the collection. Thank you.


    Regards,
    Endrew

  • Question : Inquiry for the item from end****Feb 03, 2019

  • Question : 返品/交換についてeri****さんのお問い合わせです。Jan 08, 2019

    Hello,
    I received my purchase,but I ordered wrong size dipers...How could I change them?

    Answer : [Re] 返品/交換についてeri****さんのお問い合わせです。

    Hi there,
    You may opt to return and re-order . For return arangement from our end there would be $8 for shipping and kindly note only unopen packs can be returned .


    Regards,
    Endrew

  • Question : Inquiry related return and exchange from des****Jan 03, 2019

    Hi my order is 286475101. Ordered goon but received drypers! Sent you messages thru enquiry for so many days but no reply. I need the diapers asap!

    Answer : [Re] Inquiry related return and exchange from des****

    Hi Ms Candy,

    We have arranged the exchange for you . You may expect the correct item in 1-2 days time .


    Regards,
    Endrew

  • Question : Inquiry related delivery from pur****Dec 31, 2018

    Hi, if I place a qoo10 order for Goon tape diapers XL today, can I receive it after 7 Jan, preferably on 8 Jan? As I will be on holiday from 4-7 Jan. thanks.

    Sent from my iPhone

    Answer : [Re] Inquiry related delivery from pur****

    Hi there! Our delivery normally takes 3-5 working days from your order date. So sorry but we would not be able to arrange your order to be delivered later due to policy with Qoo10. Hope to seek your kind understanding. Thank you and have a nice day. Regards, Endrew

+View all Notice, FAQ, Q&A >>
[PN Kids] Supplements [Singapore No. 1 Kids Multvitamin Brand]
[PN Kids] Supplements [Singapore No. 1 Kids Multvitamin Brand]
Item Q&A
  • Question : Inquiry for the item from Son****Feb 18, 2019

    Hi

    When youllhave stock for brain power?

    Answer : [Re] Inquiry for the item from Son****

    Hi there,
    Thank you for your interest onto our product. We are planning to replenish the stocks soon for this item. But we are so sorry we do not have a definite date to provide you . Kindly check our page oftenly to get updated on availability details. Thank you for your support.


    Regards,
    Endrew

  • Question : Inquiry for the item from dan****Jan 02, 2019

    Hi, do you sell PNKids Strong & Tall (Calcium + Vitamin D)? I see it in your advertisement, but unable to choose from the options, thanks!

    Answer : [Re] Inquiry for the item from dan****

    Hi there,
    Thank you for your interest . All item sold is as per in the item breakdown list . Regards, Endrew

  • Question : Inquiry for the item from joj****Dec 06, 2017

    When will you restock the multivits?

    Answer : [Re] Inquiry for the item from joj****

    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.
    Nevertheless, do visit our site often to get the latest news on the products or promotions.

  • Question : Order no: 183132882Aug 22, 2016

    Dear Seller,

    I haven't receive the items for above order. Kindly check and revert.

    Answer : [Re] Order no: 183132882

    Hi there, sorry for the delay. Let us check with the courier team and revert back to you once they reply us. Thanks.

    Hi there, sorry for the delay. Let us check with the courier team and revert back to you once they reply us. Thanks.
    Hi there, kindly double confirm with us which order id you have not receive? Thanks.

    Hi there, sorry for the delay. Let us check with the courier team and revert back to you once they reply us. Thanks.

    Hi there, sorry for the delay. Let us check with the courier team and revert back to you once they reply us. Thanks.
    Hi there, kindly double confirm with us which order id you have not receive? Thanks.
    Hi there. Have you receive?

  • Question : All products Made in Which Country?Aug 04, 2016

    All products Made in Which Country?

    Answer : [Re] All products Made in Which Country?

    Hi there! USA. ;)

+View all Notice, FAQ, Q&A >>
[APPLY Q10 Cart Coupon] [CARTON SALE] DRYPERSWEE WEE DRY / DRY PANTZ / TAPE  / PANTS
[APPLY Q10 Cart Coupon] [CARTON SALE] DRYPERSWEE WEE DRY / DRY PANTZ / TAPE / PANTS
Item Q&A
  • Question : Inquiry related delivery from Joj****Feb 15, 2019

    Seller.. I think yr SF courier is giving you alot of problem to alot of buyer.. Base on the reviews. Kindly pls do somethings to it if not you will lost alot of customers. I am 1 of them tht having a very very big issue with your couriers SF. I can tell you honesty that i can just tell you i did not receive my items as i nver signed to acknowledge it.. As yr SF left it in my neighbour place without my consent and evr dare to lied to my neighbour tht i agreed to it and after leaving it to my neighbour.. They hurry dash off. Wat a irresponsible actions is tht!!!!

    Answer : [Re] Inquiry related delivery from Joj****

    Hi there,
    We are sorry for the unpleasant experience you faced due this matter. We will definitely take look on this matter and give feedback to the courier service to avoid such incident to occur again.


    Regards,
    Endrew

    Question : [Re] Inquiry related delivery from Joj****

    Wat u have cause to buyer.. Just a few words of sorry to u.. Disappointed wth the service n delivery issue. Buy at yr own risk to other buyer.

    Answer : [Re] Inquiry related delivery from Joj****

    Hi there,
    Your feedback on the experience is of utmost concern to us and we thank you for sharing. We would definitely look into this to avoid similar incident.


    Regards,
    Endrew

  • Question : Inquiry related delivery from Joj****Feb 15, 2019

    Seller.. Been so long and never received your reply regarding my delivery status and you not ever give me a response on it. Fyi.. I had received my diaper and unexpected it was wth my neighbour which you should not be doing it and yr delivery courier was inresponsible by leavingy item wth them w/o me agreed to it. They call me and i told them to redeliver to me since nobody is home to receive it and they just ignore and leave it to my neighbour. They evr lied to my neighbour that i agreed to leave it to them. Pls kindly be mre responsible in the actions and my neighbour is not yr delivery courier. Wat a really bad service you have giving to buyer. You have lost a customer in this way. Pls give me a response regarding this matter and i tke this very serious as i i am the BUYER and i nvr evr acknowledged receving the items....

    Answer : [Re] Inquiry related delivery from Joj****

    Hi there,
    We are sorry for the unpleasant experience you faced due this matter. We will definitely take look on this matter and give feedback to the courier service to avoid such incident to occur again.


    Regards,
    Endrew

    Question : [Re] Inquiry related delivery from Joj****

    Pls look into this seriously as u reply me tht i agreed to leave at my neighbour place.. Whereby i DID NOT AGREE AND GET THEM REDELIVER TO ME AND BEFORE I COMPLETE MY WORDS SHE HANG UP MY PHONE!!!

    Answer : [Re] Inquiry related delivery from Joj****

    Hi there,
    Your feedback on the experience is of utmost concern to us and we thank you for sharing. We would definitely look into this to avoid similar incident.


    Regards,
    Endrew

  • Question : Inquiry for the item from 239****Feb 16, 2019

    I have paid S$58.90 via DBS Paylah for Tena Plus, money deducted but no order confirmation. Can you please check did you receive my order?

    Answer : [Re] Inquiry for the item from 239****

    Just got back the refund. Has placed a new order.

    Question : [Re] Inquiry for the item from 239****

    Hi sorry for the late reply. We are glad your request was solved. Thank you for shopping with us.


    Regards,
    Endrew

  • Question : Inquiry for the item from qia****Feb 16, 2019

  • Question : Inquiry from yam****Feb 14, 2019

    Hi seller

    I would like to ask about my order 125061908. I ordered 3 cartons. But today I receive only one box of xxL diapers.

    The other two cartons of xL diapers have not come yet. Please check for me and revert to me.

    Thank you.

    Answer : [Re] Inquiry from yam****



    Dear Yuen,

    We apologize for the unexpected delays. We will check with the logistics team and expedite the delivery for you. Your patience on this matter is highly appreciated. Thank you for your support.

    Regards,
    Ash

    Question : [Re] Inquiry from yam****

    thank you very much.

    Answer : [Re] Inquiry from yam****

    Dear Yuen,

    You're most welcome. Have a nice day!

    Regards,
    Ash

+View all Notice, FAQ, Q&A >>
Bundle of 2 PROMO!!! [Nestle] MOM ME® Nutritional Supplement 350g x 2
Bundle of 2 PROMO!!! [Nestle] MOM ME® Nutritional Supplement 350g x 2
Item Q&A
  • Question : Inquiry for the item from sem****Feb 18, 2019

  • Question : Inquiry related cancel and refund from hui****Jan 03, 2018

    Dear Seller,

    Please proceed with the refund today.

    The courier company have already said there is no name indicated on the signing potion.

    Answer : [Re] Inquiry related cancel and refund from hui****

    HI there
    sorry you have two order kindly advise the order number

    Question : [Re] Inquiry related cancel and refund from hui****

    The order number is 239064009

    Answer : [Re] Inquiry related cancel and refund from hui****

    Hi there
    attach POD

    Question : [Re] Inquiry related cancel and refund from hui****

    Dear Seller,

    Is there any name of the signature?

    My colleagues say they did not sign

    Answer : [Re] Inquiry related cancel and refund from hui****

    Hi there
    no. we getting the courier company to call and verify with it
    sorry for that

    Question : [Re] Inquiry related cancel and refund from hui****

    Dear Seller,

    I don't know who sign on my behalf as my colleagues say they did not see it.

    I need the name of the person who sign this

    Answer : [Re] Inquiry related cancel and refund from hui****

    Dear Seller,

    Can u proceed for my refund today as the goods is missing?

    Question : [Re] Inquiry related cancel and refund from hui****

    HI there
    we need to check first with the courier company before we can procced with the refund?
    thankyou

    Answer : [Re] Inquiry related cancel and refund from hui****

    Dear Seller,

    Can u help me to check ASAP as it has been 2 weeks. I have called the courier company and they have told me that there is no name.

    I am very sad as I didn't not receive the goods at all

    Question : [Re] Inquiry related cancel and refund from hui****

    HI there
    noted on that and we will get the coureri company to call and update you because as per check the system there is a singature on it

    Answer : [Re] Inquiry related cancel and refund from hui****

    Dear Seller,

    Can the refund be done tomorrow as it has been 2 weeks and the goods are missing?

    Question : [Re] Inquiry related cancel and refund from hui****

    Dear Seller,

    Simply Post courier company called me. But the consignment note that u send me states the courier company is SF express.

    Can u double check as it is the wrong courier company?

    Answer : [Re] Inquiry related cancel and refund from hui****

    HI there
    as per check our system the courier company is SF but due to our warehouse mistake the courier company have change to SP
    but did the courier company mention thay pass the parcel to who?

    Question : [Re] Inquiry related cancel and refund from hui****

    Dear Seller,

    The courier company is Simply Post and they say they have no delivery on 15 Dec 17.

    Answer : [Re] Inquiry related cancel and refund from hui****

    HI there
    for this case can we re-send to you

    Question : [Re] Inquiry related cancel and refund from hui****

    Dear Seller,

    Can u resend to my house? When will the delivery be schedule?

    Answer : [Re] Inquiry related cancel and refund from hui****

    HI there
    noted for that we will re-send to you by this week to your house
    thank you

    Question : [Re] Inquiry related cancel and refund from hui****

    Dear Seller,

    The delivery man has just deliver the 4 packet of milk powder to my house.

    Thanks for your help

    Answer : [Re] Inquiry related cancel and refund from hui****

    HI there
    sure
    thank you for the update

  • Question : Inquiry related cancel and refund from hui****Jan 02, 2018

    Dear Seller,

    Please refund my cash. I have already waited for 1 week and all the reply that I receive is still checking

    Why didn't u call me before delivery?

    Why did u send my goods to unknown person and now u can't find the name of the person ?

    Answer : [Re] Inquiry related cancel and refund from hui****

    hi there
    sorry for the deleay let us check with the courier company thank you

  • Question : Inquiry related cancel and refund from hui****Dec 26, 2017

    Dear Seller,

    Please send me the 4 packet of milk as I did not receive it at all

    Answer : [Re] Inquiry related cancel and refund from hui****

    Hi there
    we are still checking who have received the milk on behalf of you thankyou

  • Question : Inquiry related delivery from hui****Dec 23, 2017

    Dear Seller,

    I have waited 2 weeks for the item. I did not receive the item at all but u mention it is deliver. Can u re send me the items next tue as I did not receive it.

    Answer : [Re] Inquiry related delivery from hui****

    Dear Seller,

    I have press wrongly. I did not receive it but the button stated I receive it. Can u deliver it to me as I really did not receive it ?

    Question : [Re] Inquiry related delivery from hui****

    HI there
    which order number you are talking about as you have two order
    239064009 - 080017818806 under this order the parclel has been well delivered to you on 15th December thank you

    Answer : [Re] Inquiry related delivery from hui****

    Dear Seller,

    The order contain 4 milk packet. But I did not receive it at all. I didn't know it was deliver. Who receive on my behalf?

    Question : [Re] Inquiry related delivery from hui****

    Hi there
    please hold on while we get the pOD from the courier company thank you

+View all Notice, FAQ, Q&A >>
[Persil] Low Suds Concentrated Liquid Detergent 2.7L/3L (Anti-Bacterial/Sensitive/Fibre Intelligent)
[Persil] Low Suds Concentrated Liquid Detergent 2.7L/3L (Anti-Bacterial/Sensitive/Fibre Intelligent)
Item Q&A
  • Question : Inquiry related return and exchange from shu****Feb 16, 2019

    Hi, this is regarding order number 290047329.
    The detergent bottles were broken and bad leakage. Can you send me another bottles and collect these 2 bottles ASAP? They have created a big mess in my home.

    Answer : [Re] Inquiry related return and exchange from shu****

    Hi there,
    Sorry that the bottle is leaking upon delivery. Kindly allow us 3-5 working days we will replace the item for you. We will be using courier SF Express to process the exchange. Do note that delivery guy and collection guy may not be the same person and the exchange process may take place in two separate occasion. Seeking your kind patience on this matter. Thank you.



    Regards,
    Endrew

  • Question : Inquiry related return and exchange from wen****Feb 09, 2019

    Hello I just received the detergent, it’s broken and leaking all over. Can you send me another bottle? And how do I settle the broken bottle? Return to you or dispose it? It’s v messy.

    Answer : [Re] Inquiry related return and exchange from wen****

    Leak all over

    Question : [Re] Inquiry related return and exchange from wen****

    Dear Lim,

    We are sorry that item you received is damaged. Kindly allow us 3-5 working days we will replace the Persil Anti-Bacterial Low Suds Liquid Detergent 2.7L for you using SF Express courier. Do note that delivery guy and collection guy may not be the same person. The courier service will contact you beforehand for you to make early preparation at home and to ensure smooth exchange process. Please keep away from children's reach. Thank you.

    Regards,
    Ash

    Answer : [Re] Inquiry related return and exchange from wen****

    Hi please advise when the replacement will be sent? I need the detergent.

    Question : [Re] Inquiry related return and exchange from wen****

    Dear Lim,

    Please be informed that we are in the midst of processing your order. We will check with the logistics team and expedite the delivery for you. Your patience on this matter is highly appreciated. Thank you for your support.

    Regards,
    Ash

[Seven Seas] Cod Liver Oil Gold 100 / 500 capsules
[Seven Seas] Cod Liver Oil Gold 100 / 500 capsules
Item Q&A
  • Question : Inquiry for the item from 245****Feb 16, 2019

    hi whats the expiry date for 500 and 100 capsules?

    Answer : [Re] Inquiry for the item from 245****

    Hi there,

    Thank you for your interest onto our product. We are so sorry we are unable to provide exact expiry date of the product due to expiry dates may vary based on shipments stocks. But no worries, we do always ensure that product delivered with more than 6 months expiry. You can contact us and request for exchange if the expiry date is less than 6 months. Thank you for your support.

    Regards,
    Ash

  • Question : Inquiry for the item from sal****Oct 20, 2018

    Hi, would like to check when's the exipry date for both 100s and 500s?

    Answer : [Re] Inquiry for the item from sal****

    Hi there ! Thank you for your interest onto our product. We apologize we unable to provide exact expiration date due product expiry dates may differ based on shipment dates. Nevertheless, kindly note that we guaranteed our products have reasonable expiry dates. Therefore, you may wish to return & request for exchange if item received with short expiry date. Thank you and have a nice day!

  • Question : Inquiry related delivery from sur****Aug 24, 2018

    Hi,
    I ordered on 18 August but it already 1 week, why my item stll on "Shipping Requested"?
    May know when will i get my item?
    Cart no. 120-867-742
    Order no. 270-491-912

    Answer : [Re] Inquiry related delivery from sur****

    Hi there. Currently, your parcel has been picked and packed and is ready to be shipped out. You may check your delivery status 1-2 working days later through: http://www.sf-express.com/sg/en/ . Tracking number: 080039844900.Thank you and have a nice day.

  • Question : Inquiry for the item from lin****Aug 19, 2018

    Hi what is the expiry date for 500 n 100 capsule?

    Answer : [Re] Inquiry for the item from lin****

    Hi there, so sorry for the inconvenience caused. Please give us some time to check and we will get back to you ASAP. Thank you and have a nice day.

    Question : [Re] Inquiry for the item from lin****

    Hi can I know when is the expiry date? Is it so hard to get the answer? Quite a few ppl have been asking....

    Answer : [Re] Inquiry for the item from lin****

    Hi can I know when is the expiry date? Is it so hard to get the answer? Quite a few ppl have been asking....

    Question : [Re] Inquiry for the item from lin****

    Hi there, sorry for the late reply as we were waiting for the information from our warehouse. For the 500 capsules the expiry date is July 2019 and for the 100 capsules is Jan 2020. Thank you and have a nice day.

  • Question : Inquiry for the item from kil****Aug 21, 2018

    When is expiry on both?

    Answer : [Re] Inquiry for the item from kil****

    Hi there, so sorry for the inconvenience caused. Please give us some time to check and we will get back to you ASAP. Thank you and have a nice day.

+View all Notice, FAQ, Q&A >>
[Top] Concentrated Liquid Detergent (Super Low Suds) Refill 1.6kg x 6
[Top] Concentrated Liquid Detergent (Super Low Suds) Refill 1.6kg x 6
Item Q&A
[Ma Cherie] Night Gloss/Aqua/Gloss Mask/Hair Oil/Gelee/Gloss Souffle Wax/Platina Veil
[Ma Cherie] Night Gloss/Aqua/Gloss Mask/Hair Oil/Gelee/Gloss Souffle Wax/Platina Veil
Item Q&A
  • Question : Inquiry for the item from yph****Feb 15, 2019

    Would like to know the next stock available for Ma Cherie Airy wave glee. Thanks.

    Answer : [Re] Inquiry for the item from yph****

    HI there,

    The stocks will be replenished but unfortunately, we do not have a specific date for its arrival. Nevertheless, do visit our site often to get the latest news on the products or promotions. Thank you and have a nice day.

    Regards,
    Ash

  • Question : Inquiry for the item from cha****Feb 05, 2018

1+1+1+1 REFILL PACK [Lifebuoy] Anti-Bacterial Body Wash 900ml Lifebuoy Body Wash Refill X4
1+1+1+1 REFILL PACK [Lifebuoy] Anti-Bacterial Body Wash 900ml Lifebuoy Body Wash Refill X4
Item Q&A
  • Question : Inquiry for the item from mar****Feb 15, 2019

    hi,
    2 x 1L pack. The total is 4 bottles of 1L bottle?

    Answer : [Re] Inquiry for the item from mar****

    Hi there, thank you for your interest. We have two types of available option which is Body Wash 2 x 1L Pack and Refill Pack 4 x 900ml. You may want to refer item type option as it would state the price for the option you chose. Hope this helps. Thank you.


    Regards,
    Endrew

  • Question : Inquiry for the item from car****Jan 03, 2019

    Hi, if i buy Body wash 2 x 1L + Anti-bacterial body wash 2 ×1 L, I will received total 4 x 1 L right?

    What flavour will you give for Body wash 2 x 1L?

    Answer : [Re] Inquiry for the item from car****

    Hi there,
    Kindly refer to the item type breakdown . You would be able to check and what variant you can choose and how many quantities .



    Regards,
    Endrew

  • Question : Inquiry for the item from jus****Sep 01, 2018

  • Question : Inquiry for the item from jus****Sep 01, 2018

  • Question : Inquiry for the item from agg****Aug 04, 2018

    Hi, do u have Lifebuoy Clini care Complete refill pack and if I place order, do I get 4 packs?

    Answer : [Re] Inquiry for the item from agg****

    Hi there, so sorry but the variants we have are the only ones listed in the listing. Yes, you will receive 4 packs. Thank you.

+View all Notice, FAQ, Q&A >>
[Bundle of 2] [RYO] Hair Loss Care/ Damage Care/ Deep Cleansing (Shampoo/Conditioner/Treatment
[Bundle of 2] [RYO] Hair Loss Care/ Damage Care/ Deep Cleansing (Shampoo/Conditioner/Treatment
Item Q&A
  • Question : Inquiry from 235****Feb 15, 2019

    I missed the home delivery twice and the deliverer said that he would leave it with the supplier and your customer service would call me but I have not received a call yet.

    Is there a place where I can collect it personally?

    Thank you!

    Answer : [Re] Inquiry from 235****

    Dear Benjamin,

    We are sorry that you have not received your items. We have contacted the courier to contact you. Kindly take note that you parcel has been rescheduled to be delivered on 16th February 10AM - 4PM. You may also contact SF Express at 1800 311 1111 / (+65) 6603 0630. Your tracking number is 080057517902. We will proceed to check into this matter too. Thank you and have a nice day.

    Regards,
    Ash

  • Question : Inquiry for the item from muf****Jan 23, 2019

    Hi Seller
    Why your prices increase so much? Even though it is same promotion for bundle of 2, the prices shoot up so so so much!!!

    Answer : [Re] Inquiry for the item from muf****

    Hi there,
    Thank you for your interest . The prices is as per listed in our page . Do revert if you have any other inquiries . Thank you .



    Regards,
    Endrew

    Question : [Re] Inquiry for the item from muf****

    Hi Seller,

    FYI - it is cheaper to buy at retail shop eg Watsons given your so “marked up” promo price!

    Answer : [Re] Inquiry for the item from muf****

    Hi there,
    Kindly advise which shampoo type you referring to purchase ?


    Regards,
    Endrew

  • Question : Inquiry for the item from Que****Jan 08, 2019

    hi seller, which shampoo is used for oily scalp and hair loss problem?

    Answer : [Re] Inquiry for the item from Que****

    Hi there,
    Thank you for your interest. Kindly refer to the product description section to check and choose your preferred type of shampoo .


    Regards,
    Endrew

  • Question : Inquiry for the item from Tay****Jan 07, 2019

  • Question : Inquiry related delivery from she****Jan 04, 2019

    Hi there,
    I ordered in end Dec. When are you shipping my items out? It's been under Shipping Requested for the longest time.

    Answer : [Re] Inquiry related delivery from she****

    Hi there,
    We are sorry for the unexpected delays . We will check with logistic team on this matter and expedite the delivery for you . Sorry for any inconvenience caused .


    Regards,
    Endrew

+View all Notice, FAQ, Q&A >>
[ Bundle of 4] Organic Fresh Rice 1KG Mix n Match x 4packets
[ Bundle of 4] Organic Fresh Rice 1KG Mix n Match x 4packets
Item Q&A
  • Question : Inquiry for the item from owk****Feb 15, 2019

    Hi, what's the expiry date for
    1) thai fragrance red rice
    2) thai mixed fragrance brown rice

    Thank you

    Answer : [Re] Inquiry for the item from owk****

    Dear Customer,

    Thank you for your interest onto our product. We are so sorry we are unable to provide exact expiry date of the product due to expiry dates may vary based on shipments stocks. But no worries, we do always ensure that product delivered with more than 6 months expiry. You can contact us and request for exchange if the expiry date is less than 6 months. Thank you for your support.

    Regards,
    Ash

  • Question : Inquiry for the item from qre****Jan 11, 2019

    Hi will you be bringing in 2kg for mix rice pack?

    Answer : [Re] Inquiry for the item from qre****

    Hi there,
    Can we get your order number please ? That would help us to check the parcel status and advise accordingly .


    Regards,
    Endrew

    Question : [Re] Inquiry for the item from qre****

    Hi I have not placed order as I wanted 2kg instead of 1kg. Do you still have 2kg packs?

    Answer : [Re] Inquiry for the item from qre****

    Hi there,
    Thank you for your interest . So sorry that we only sell 1kg in our store .



    Regards,
    Endrew

  • Question : Inquiry related delivery from hil****Jul 04, 2018

    When would I receive my items? It has been more than a week... order no 262970807

    Answer : [Re] Inquiry related delivery from hil****

    Hi there! We would like to apologise as there will be a delay due to Qoo10 Supersale last weekend. We will try to expedite your order. So sorry for any inconvenience caused. Thank you and have a nice day ahead.

  • Question : Inquiry for the item from jez****Jun 27, 2018

    hi, for cooking porridge which should i choose between brown & red rice?

    Answer : [Re] Inquiry for the item from jez****

    Hi there, it would depend on your preference. The flavor of cooked red rice is generally more sweet and nutty, and the rice is more chewy compared to white rice. Thank you and have a nice day ahead.

  • Question : Inquiry related delivery from yee****Jun 26, 2018

    Hi, I have ordered 4 x 1 kg of red brown rice on the 17th June and so far, I only received an email saying S.F Express has picked up the item on the 20th June. May I know how long does it take for the delivery? It is beyond the 3-5 working days that you stated. And the tracking system is lousy because there is no update at all unlike Qexpress. I have bought something from another seller and Qexpress delivered my items within 2 working days, updating me the exact date when the items will arrive. The date that is provided by SF Express is totally off

    Answer : [Re] Inquiry related delivery from yee****

    Hi there, so sorry that you have not received your items. We have contacted the courier to contact you. You may also contact SF Express at 1800 311 1111 / (+65) 6603 0630. Your tracking number is 080034409251 . We will proceed to check into this matter too. Thank you and have a nice day.

+View all Notice, FAQ, Q&A >>
[Bundle Of 6 PROMO] Nestle Nan OPTIPRO® x 6 cans [*FREE Cinnamon Graham Animal Crackers]
[Bundle Of 6 PROMO] Nestle Nan OPTIPRO® x 6 cans [*FREE Cinnamon Graham Animal Crackers]
Item Q&A
  • Question : Inquiry for the item from Eun****Jan 07, 2019

    Cart no 123725608
    Hi seller, despite my repeated instructions to you not to send dented tins, you still sent. I received 6 tins and 5 were dented. Please arrange to redeliver 5 new tins without any dent. As mentioned previously, i will not accept dented tins but you still sent. Pls do a delivery asap. Thank you

    Answer : [Re] Inquiry for the item from Eun****

    Hi there,
    Kindly allow us 3-5 days we will replace the item for you. We will be using courier SF Express to process the exchange. Do note that delivery guy and collection guy may not be the same person. The courier service will contact you beforehand for you to make early preparation at home and to ensure smooth exchange process. Seeking your kind patience on this matter. Thank you.



    Regards,
    Endrew

    Question : [Re] Inquiry for the item from Eun****

    Hi i just received 5 tins from you to replace the earlier sent. However, 4 of the 5 tins are dented. Please do a replacement urgently and do not send any more dented tins. It is wasting both your and my time.

    When you first sent the 6 tins, i already reminded you not to send dented tins. Now, you sent the repalcemnt tins, they are also dented.

    Please

    Answer : [Re] Inquiry for the item from Eun****

    Hi there,
    We are sorry that the tins you received is dented . We will replace the 4 tins in 3-5 working days time using courier SF EXpress .


    Regards,
    Endrew

    Question : [Re] Inquiry for the item from Eun****

    Hi
    It has been more than 5 days. Please send me 4 undented tins urgentlt. Please check before you come as i dont wish to have another round of getting back to you to replave the tins. At tge same time, please collect back your numerous tins of dented milk powder.

    Answer : [Re] Inquiry for the item from Eun****

    Hi there,
    Your replacement order is shipped to SF Express under tracking number 080056565014 . You may receive in 1-2 days time. Kindly be prepared .


    Regards,
    Endrew

    Question : [Re] Inquiry for the item from Eun****

    I received the tins. Please get your people to collect the dented tins asap. Thks

    Answer : [Re] Inquiry for the item from Eun****

    Hi there,
    Kindly advise if anyone from the courier SF Express have contacted you for the collection of dented tins ?


    Regards,
    Endrew

    Question : [Re] Inquiry for the item from Eun****

    No. Pls arrange for them to come soon

    Answer : [Re] Inquiry for the item from Eun****

    Hi there,
    We have informed the courier to initiate the collection by this week. Do update us once collection is done . Thank you .



    Regards,
    Endrew

    Question : [Re] Inquiry for the item from Eun****

    Pls let the courier to come by tomorrow Friday 1.2.19.

    Answer : [Re] Inquiry for the item from Eun****

    Hi there,
    The courier claimed that they are unable to reach you . Kindly reconfirm your contact number please ?


    Thank you.

    Regards,
    Endrew

    Question : [Re] Inquiry for the item from Eun****

    No missed call. Its the same number that the courier got me when he send the tins

    Answer : [Re] Inquiry for the item from Eun****

    Hi Eunice,
    As we checked with courier, the informed they called on 29th Jan and the number is 66030210. They said number was not reachable. Kindly revert to us if you had received any calls from that number please? That would help us to further check with the courier. Sorry for any inconvenience caused.


    Regards,
    Endrew

    Question : [Re] Inquiry for the item from Eun****

    Where did they get this tel number from? Of course its not reachable as it is not my number. Pls contact me at my usual number as mentioned in all my qoo purchases and where all your previous courier had no problems in reaching me.

    Answer : [Re] Inquiry for the item from Eun****

    Hi there,
    We will inform the courier on this matter and expedite the collection. Sorry for any inconvenience caused. Contact Number : 8132-2321


    Regards,
    Endrew

    Question : [Re] Inquiry for the item from Eun****

    Seller, are you not concerned that at least 8 tins of dented milk powder are still with me?

    Answer : [Re] Inquiry for the item from Eun****

    Dear Eunice,

    May we check if the courier service has contact you via phone call or message regarding the collection? Thank you for bringing that to our attention.

    Regards,
    Ash

    Question : [Re] Inquiry for the item from Eun****

    Courier finally came today after more than 2 weeks

    Answer : [Re] Inquiry for the item from Eun****

    Dear Eunice,

    We are glad to know that the tins has been collected. Thank you for shopping with us. Have a nice day ahead.

    Regards,
    Ash

  • Question : Inquiry for the item from won****Jan 07, 2019

    NAN 2 OPTIPRO is new look or old look?

    Answer : [Re] Inquiry for the item from won****

    Hi there,
    Thank you for your interest . For your information all item we sell is as per listed in our product description .


    Regards,
    Endrew

  • Question : Inquiry for the item from won****Jan 05, 2019

    May i know NAN 2 OptiPro is new look or old look?

    Answer : [Re] Inquiry for the item from won****

    Hi there,
    Thank you for your interest . Kindly refer to the product description , we have listed with image of the item together with nutrition informations .



    Regards,
    Endrew

  • Question : Inquiry related delivery from Eun****Jan 04, 2019

    Cart No : 123725608
    Hi Seller, further to my note to you on 2 Jan, please look into it.

    Answer : [Re] Inquiry related delivery from Eun****

    Hi there,For your kind information we had shipped out your parcel to SF Express under Tracking number - 080054235542 . As checked , the 1st attempt for delivery was failed . You may contact SF Express at 1800 311 1111 to arrange the 2nd delivery schedules . Regards, Endrew

  • Question : Inquiry related delivery from Eun****Jan 02, 2019

    Cart No : 123725608
    Hi Seller , i had ordered 6 tins of nan 3 on 12 dec and informed you to only deliver after 22 dec as we were overseas. But you delivered ob 14 dec. I returned and informed you on 23 dec to arrange for delivery. You promised to send within 5 days but we have yet to receive. Please arrange asap.

    Please do not send me any dented tins and pack into laundry or other boxes other than boxes meant for human food. From my previous purchase from you, you will know that i will reject dented tins. So please ensure that i do not have to contact you again to do any redelivery due to dented tins or tins packed in laundry box. Thks

    Answer : [Re] Inquiry related delivery from Eun****

    Hi there,
    For your kind information we had shipped out your parcel to SF Express under Tracking number - 080054235542 . As checked , the 1st attempt for delivery was failed . You may contact SF Express at 1800 311 1111 to arrange the 2nd delivery schedules . Regards, Endrew

+View all Notice, FAQ, Q&A >>
[Ma Cherie] Moisture EX Shampoo/ Conditioner/ Treatment / Refill Pack
[Ma Cherie] Moisture EX Shampoo/ Conditioner/ Treatment / Refill Pack
Item Q&A
  • Question : Inquiry related delivery from bur****Feb 13, 2019

    Hi may I check when will this be shipped? Thanks

    Answer : [Re] Inquiry related delivery from bur****

    Dear Chee,

    We apologize for the shipping delay you are experiencing as we are in the midst of restocking out of stock items. Kindly allow 7-10 working days for our shipment to arrive and we will ship your item out immediately upon its arrival. Your patience on this matter is highly appreciated. Thank you for your support.

    Regards,
    Ash

[Kodomo] Baby Laundry Detergent Nature Care 2L x 2bottles
[Kodomo] Baby Laundry Detergent Nature Care 2L x 2bottles
Item Q&A
  • Question : Inquiry from xla****Feb 12, 2019

  • Question : Inquiry for the item from sit****Jan 04, 2019

  • Question : Inquiry related delivery from sks****Nov 09, 2018

    If will to purchase this with other items (no shipping fee) in your shop, do I still need pay for this delivery charge of 3.99 ?

    Answer : [Re] Inquiry related delivery from sks****

    Hi there,
    Our Free shipping is for orders over $50.00 in our store .


    Regards,
    Endrew

Nestlé® NAN® OPTIPRO® 1 Starter Formula 2 FL 800g
Nestlé® NAN® OPTIPRO® 1 Starter Formula 2 FL 800g
Item Q&A
  • Question : Inquiry for the item from hel****Feb 09, 2019

    When will this be restocked?

    Answer : [Re] Inquiry for the item from hel****

    Hi there,

    The stocks will be replenished but unfortunately, we do not have a specific date for its arrival. Nevertheless, do visit our site often to get the latest news on the products or promotions. Thank you and have a nice day.

    Regards,
    Ash

  • Question : Inquiry for the item from ken****Feb 07, 2019

    The expiry date?

    Answer : [Re] Inquiry for the item from ken****

    Hi there,
    Thank you for your interest onto our product. We are so sorry we are unable to provivde exact expiry date of the product due to expiry dates may vary based on shipments stocks. But no worries, we do always ensure that product delivered with more than 6 months expiry. You can contact us and request for exchange if the expiry date is less than 6 months. Thank you for your support.



    Regards,
    Endrew

  • Question : Inquiry related delivery from peg****Feb 04, 2019

    How fast is the delivery if I place order today?

    Answer : [Re] Inquiry related delivery from peg****

    Hi there, this is Endrew. Our normal delivery timeframe is 3-5 business days. However, due to festive season our shipping may face slight delays. Hope to seek your kind undertsanding on this matter. Thank you.

  • Question : Inquiry from apr****Dec 30, 2018

    Hi may i know the expiry date and how fast is the delivery

    Answer : [Re] Inquiry from apr****

    Hi there,
    Thank you for your interest onto our product. We are so sorry we are unable to provivde exact expiry date of the product due to expiry dates may vary based on shipments stocks. But no worries, we do always ensure that product delivered with more than 6 months expiry. You can contact us and request for exchange if the expiry date is less than 6 months. Thank you for your support.



    Regards,
    Endrew

★GOON★ Diapers from JAPAN!! Swim Pants Boy / Girl - available in M L and XL size
★GOON★ Diapers from JAPAN!! Swim Pants Boy / Girl - available in M L and XL size
Item Q&A
  • Question : Inquiry related delivery from gck****Feb 09, 2019

    Hi, I just ordered the swim diaper M size. Is it possible for me to received by this coming Tuesday?

    Answer : [Re] Inquiry related delivery from gck****

    Dear Kelly,

    For your kind information, our delivery normally takes 3-5 working days from your order date excluding Saturday and Sunday. Please be informed that we are in the midst of processing your order. Thank you for shopping with us.

    Regards,
    Ash

[We Bare Bears™] Cushion and Blanket - Grizz
[We Bare Bears™] Cushion and Blanket - Grizz
Item Q&A
  • Question : Inquiry for the item from fla****Feb 09, 2019

    Hi Seller,
    I want to buy the panda. There is no option for me to select.
    Kindly advise.

    Answer : [Re] Inquiry for the item from fla****

    Hi there,

    Kindly refer to the link attached below:

    Product Link: https://www.qoo10.sg/g/643036334

    Thank you for your interest in our products.

    Regards,
    Ash

[Kodomo] Baby Laundry Softener 1L x 2 / Refill 800ml x 2packs
[Kodomo] Baby Laundry Softener 1L x 2 / Refill 800ml x 2packs
Item Q&A
  • Question : Inquiry for the item from hel****Feb 09, 2019

    Any restock on 1L bundle?

    Answer : [Re] Inquiry for the item from hel****

    Hi there,

    The stocks will be replenished but unfortunately, we do not have a specific date for its arrival. Nevertheless, do visit our site often to get the latest news on the products or promotions. Thank you and have a nice day.

    Regards,
    Ash

★GOON★ GOO.N Diapers Small New Born 36pcs (1.8-3.0kg) x 4packs (From JAPAN!!)
★GOON★ GOO.N Diapers Small New Born 36pcs (1.8-3.0kg) x 4packs (From JAPAN!!)
Item Q&A
  • Question : Inquiry for the item from Cor****Feb 08, 2019

    Hi may i know the dimension?

    Answer : [Re] Inquiry for the item from Cor****

    Hi there,

    Thank you for your interest in our products. May we check if you are referring to the size of the item? We will be waiting for your response. Thank you.

    Regards,
    Ash