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Item Question & Answer
[VALUE PACK]Nestlé® NAN® OPTIPRO® 2 Follow-up Formula 800g+400g / H.A. 2 Follow-up Formula 800g+400g
[VALUE PACK]Nestlé® NAN® OPTIPRO® 2 Follow-up Formula 800g+400g / H.A. 2 Follow-up Formula 800g+400g
Item Q&A
  • Question : Inquiry for the item from moh****May 22, 2018

    Expire date for HA 2 & pro 2 plz

    Answer : [Re] Inquiry for the item from moh****

    Hi there, so sorry for the inconvenience caused. Please give us some time to check and we will get back to you ASAP. Thank you and have a nice day.

  • Question : Inquiry for the item from aid****May 18, 2018

    Hi can I check what's the expiry date?

    Answer : [Re] Inquiry for the item from aid****

    Hi there, so sorry for the inconvenience caused. Please give us some time to check and we will get back to you ASAP. Thank you and have a nice day.

[NEUTROGENA] Hydro Boost - Cleanser/Pre Essence/Essence/Lotion/Gel SPF/Water Gel/3D Sleeping/Mask5s
[NEUTROGENA] Hydro Boost - Cleanser/Pre Essence/Essence/Lotion/Gel SPF/Water Gel/3D Sleeping/Mask5s
Item Q&A
  • Question : DeliveryMay 22, 2018

    Haven't receive, can you please check?

    Answer : [Re] Delivery

    Hi there, for your information your parcel has been well received on 22nd May 2018. Thank you and have a nice day.

  • Question : InquiryDec 11, 2017

  • Question : Inquiry for the item from leh****Oct 20, 2017

    What is the expiry date of hydro boost water gel?

    Answer : [Re] Inquiry for the item from leh****

    Hi! Thank you for shopping at Beautiful Me
    We have successfully received your feedback in our mailbox and will look into it as soon as we can.
    You will receive a reply to your query in 1 working day

  • Question : Inquiry for the item from lkw****Jul 23, 2017

    When is the expiry date?

    Answer : [Re] Inquiry for the item from lkw****

    Hi there, which item you refer to?

  • Question : 1+1Aug 18, 2016

+View all Notice, FAQ, Q&A >>
[FREE!!! PN Kids Hello Kitty Vitamin C] GOON Diapers from JAPAN!! Available in different sizes
[FREE!!! PN Kids Hello Kitty Vitamin C] GOON Diapers from JAPAN!! Available in different sizes
Item Q&A
  • Question : Wrong items delivered, please collect and redeliver the correct itemMay 22, 2018

    Ordered 2x goon XL pants boys diapers but received 1 box of goon and another box of Kira NB tape diapers. Please arrange for collection of the Kira diapers and delivery of the correct items.

    Sent an enquiry last Sunday but have received no reply from your team. Customer service and response needs improvement.

    Appreciate your response by today. Tks.

    Answer : [Re] Wrong items delivered, please collect and redeliver the correct item

    Hi there, so sorry for the mistake. Sorry for the typo in the previous chat. We will arrange the exchange for you by next week. We will be using SF Express as our third-party courier company. Please note that the delivery and collection guy may not be the same people. Kindly note that the delivery or collection will be done separately. Thank you and have a nice day.

  • Question : Inquiry for the item from wee****May 10, 2018

    Can i purchase 3pkt of sz S and 1 pkt of sz M ?

    Answer : [Re] Inquiry for the item from wee****

    Hi there, so sorry but we are selling by cartons. Sorry for the inconvenience caused. Thank you and have nice day ahead.

  • Question : Inquiry for the item from eli****May 10, 2018

    Hihi, the diaper is manufacture from Japan or Thailand? Thanks.

    Answer : [Re] Inquiry for the item from eli****

    Hi there, the manfacturing country is Japan. Thank you and have a nice day ahead.

  • Question : Inquiry related cancel and refund from hui****Apr 22, 2018

  • Question : Inquiry for the item from ind****Apr 26, 2018

    Hi would like to clarify why does the pants xl girls seem to have 2 different packaging? Seems that the 'newer' packaging indicates pants while the one advertised indicates soft pants. Please advise.

    Answer : [Re] Inquiry for the item from ind****

    HI there
    the supplier have change the packaing
    thankyou

    Question : [Re] Inquiry for the item from ind****

    Noted thank you

    Answer : [Re] Inquiry for the item from ind****

    HI there
    no problem
    thankou

+View all Notice, FAQ, Q&A >>
[Use Coupon for Discount] ★CARTON SALE★【DRYPERS】WEE WEE DRY ★ DRY PANTZ ★ tape/pants ★
[Use Coupon for Discount] ★CARTON SALE★【DRYPERS】WEE WEE DRY ★ DRY PANTZ ★ tape/pants ★
Item Q&A
  • Question : Inquiry for the item from car****May 19, 2018

    Do u still have XL?

    Answer : [Re] Inquiry for the item from car****

    Hi do u have XL?

    Question : [Re] Inquiry for the item from car****

    Do u have XL?

    Answer : [Re] Inquiry for the item from car****

    Hi there, the stocks will be replenished but unfortunately, we do not have a specific date for its delivery. Nevertheless, do visit our site often to get the latest news on the products or promotions. Thank you and have a nice day.

  • Question : Inquiry for the item from jia****May 21, 2018

    Hi, may I know when will the stock for L and XL tape diapers be available?

    Answer : [Re] Inquiry for the item from jia****

    Hi there, the stocks will be replenished but unfortunately, we do not have a specific date for its delivery. Nevertheless, do visit our site often to get the latest news on the products or promotions. Thank you and have a nice day.

  • Question : Inquiry related delivery from mab****May 05, 2018

    Hi.. Seller
    My order no. is 255056962. Dryper XXL diapers 1 cartoon box.
    The order items are not delivered to us. The delivery man called about 5pm and told me he will leave at the doorstep because nobody at home. We arrived home 6:20pm. But nothing at my doorstep. Contacted the delivery man, no reply. Please check for me whether he left at my doorstep or not? Did he place correct floor or not?
    There is no thief at my place. We never get lost anything before if we leave something outside. Hope we can get back our items, dryper diapers 1 cartoon box (3 packs of XXL diapers).
    Earlier I pressed wrongly the delivery confirmation. Hope u are kind and still willing to assist me on this matter to get back my order items. Thank you so much.

    Answer : [Re] Inquiry related delivery from mab****

    Hi there
    as per check sf has pick up the shipment on 4th May and have not send to you
    thank you

  • Question : Inquiry related delivery from dre****May 02, 2018

    This is my order number : 118386420
    I order on 26/4 , but since now I haven receive my item . Delivery msg is show item is ship out and qoo10 ask my confirm delivery. But I never receive my item .

    Answer : [Re] Inquiry related delivery from dre****

    HI there
    SF has pick up the shipment and will arrange to be send to you within these few days thankyou

  • Question : Inquiry for the item from gee****Apr 27, 2018

    Any stock for nb?

    Answer : [Re] Inquiry for the item from gee****

    Hi There
    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.
    Nevertheless, do visit our site often to get the latest news on the products or promotions.

+View all Notice, FAQ, Q&A >>
FREE SHIPPING!!★Carton Sales★ Tena VALUE / Slip Super / Pants Adult Diapers
FREE SHIPPING!!★Carton Sales★ Tena VALUE / Slip Super / Pants Adult Diapers
Item Q&A
  • Question : Shortage??May 18, 2018

    Short of 4 packs (12pcs x 4). What happen???
    Why use the smaller Kotex box to pack???? Why???
    The other TENA box is ok.
    Please train u packer or ..........
    *Please replace 4 packs ASAP. :(

    Answer : [Re] Shortage??

    Hi there, so sorry for the missing item. We will arrange the redelivery for you by next week. Thank you and have a nice day.

    Question : [Re] Shortage??

    Please let me know the redelivery date of the missing item ASAP.

    Answer : [Re] Shortage??

    Hi there, noted. Thank you and have a nice day ahead.

  • Question : Inquiry related delivery from yon****May 21, 2018

    Dear Sir/ Madam, I have waited 23 days for the delivery of my Order No. 254983261 made on 28 April. I notified you on 10 May about this matter. You have not given me a response since then. Please let me know when you will make the delivery as soon as possible. Thank you

    Answer : [Re] Inquiry related delivery from yon****

    Hi there, we are very sorry for the delay in you receiving your items. Kindly give us 1 more day. As we are still pending a reply from our courier. We will get back to you asap. Apologies for all the trouble caused. Thank you and have a nice day ahead.

  • Question : Inquiry related delivery from yon****May 11, 2018

    Hi Seller, My order no. is 254983261. Today is Day 13. It will be two weeks tomorrow. My order is still undelivered. I would like to know when I will get my diaper pants. Thank you.

    Answer : [Re] Inquiry related delivery from yon****

    Hi there, so sorry that you have not received your parcel. We have contacted the courier to contact you. You may also contact SF Express at 1800 311 1111 / (+65) 6603 0630. Your tracking number is 080030042098. We will proceed to check into this matter too. Thank you and have a nice day.

    Question : [Re] Inquiry related delivery from yon****

    Dear Sir/Madam, Please don't give me a template response. Today is Day 17. Just let me know when I will get my diaper pants. I have placed orders with you many times and have not encountered such unacceptable service. Thank you.

    Answer : [Re] Inquiry related delivery from yon****

    hi there, we are currently still checking with our courier. Kindly give us some time to check and we will get back to you asap. Thank you and have a nice day ahead.

    Question : [Re] Inquiry related delivery from yon****

    Dear Mr. Seller, Today is Day 21, I have yet to receive delivery of the diaper pants. Am I being punished? If so, please let me know how many more days it will continue. Thank you.

    Answer : [Re] Inquiry related delivery from yon****

    Hi there, we are very sorry for the delay in you receiving your items. Kindly give us 1 more day. As we are still pending a reply from our courier. We will get back to you asap. Apologies for all the trouble caused. Thank you and have a nice day ahead.

  • Question : Inquiry related delivery from chi****May 15, 2018

    Hi I am going to order 2 cartons of Rena Value M size.
    I need it urgently. Will you be able to deliver in 2 to 3 days time? I tried calling but no reply. Please reply ASAP so that I can proceed with the order. Thank you

    Answer : [Re] Inquiry related delivery from chi****

    Hi there! Our delivery normally takes 3-5 working days from your order date. Thank you and have a nice day.

  • Question : Delay in deliveryApr 14, 2018

    I placed an order for 1 Tena pants plus and 1 Tena value (both L) order number 252522017 on 8/4/18 but they have not arrived yet.

    Answer : [Re] Delay in delivery

    HI there
    we will check with the coruier company and advsie you thank you

    Question : [Re] Delay in delivery

    I placed an order for 1 each of Tena value and pants plus ( both L ) order no. 255855624 & 255855625 on 8/5/18 bout I haven’t received them.

    Answer : [Re] Delay in delivery

    Just arrived !

    Question : [Re] Delay in delivery

    Hi there! Thanks for the updates

+View all Notice, FAQ, Q&A >>
[Use Coupon For Discount] ★Carton Sale★ Certainty Tape / DayPants / SuperPants Adult Diapers
[Use Coupon For Discount] ★Carton Sale★ Certainty Tape / DayPants / SuperPants Adult Diapers
Item Q&A
  • Question : Inquiry for the item from emi****May 22, 2018

    May i know d difference between day pants & comfort pants?

    Answer : [Re] Inquiry for the item from emi****

    Hi there, day pants have better absorbancy. Thank you and have a nice day ahead.

  • Question : Inquiry for the item from pat****May 20, 2018

    Hi, may I know when is your stock coming in for daypants large size? Thanks!

    Answer : [Re] Inquiry for the item from pat****

    Hi there, kindly check our listing again as new stocks have arrived. Thank you and have a nice day ahead.

  • Question : Inquiry for the item from nan****Apr 11, 2018

    Hi. May I know when will stock be replenished for Daypants large size?

    Answer : [Re] Inquiry for the item from nan****

    Hi There
    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.
    Nevertheless, do visit our site often to get the latest news on the products or promotions.

  • Question : Inquiry related delivery from bab****Apr 09, 2018

    When is the delivery date schedule for my order no. 251870235⁇
    Order placed on 3-apr.

    Answer : [Re] Inquiry related delivery from bab****

    Hi there
    we will check with warehouse side and advise you thank you

  • Question : Inquiry for the item from pat****Mar 21, 2018

    May I know when stock coming for certainty day pants Large size? Need it quite urgently. Thanks.

    Answer : [Re] Inquiry for the item from pat****

    Hi There
    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.
    Nevertheless, do visit our site often to get the latest news on the products or promotions.

+View all Notice, FAQ, Q&A >>
1+1+1 [GINVERA] Shower Body Shower Cream/Shower Scrub/Natural Bath(Mix and Match)x3 Bottles
1+1+1 [GINVERA] Shower Body Shower Cream/Shower Scrub/Natural Bath(Mix and Match)x3 Bottles
Item Q&A
  • Question : Inquiry for the item from vle****May 22, 2018

    Hi, i would like to order the ginvera shower cream, but all will be pearl. Is it possible? As I couldn’t select from the list.

    Thanks to advise

    Answer : [Re] Inquiry for the item from vle****

    Hi there, so sorry for the inconvenience caused. Pearl is currently out of stocks. Thank you and have a nice day ahead.

  • Question : Shipping dateAug 15, 2017

    Hi, may I know when will my items be shipped? I ordered on 10/8/17 cart no 112488692.

    Also, when is the expiry dates of the soap?

    Thank you.

    Answer : [Re] Shipping date

    Hi there, we would like to apologise as there will be a delay in the deliveries as the courier company is loaded with a huge amount of orders to fulfil. You will receive by this week. We apologise for all the trouble caused. We would appreciate your support and understanding on this matter. Let me know if there’s anything we can assist you with. Thanks

    Question : [Re] Shipping date

    Hi, I have not received the item to date. However, the tracking showed that item has been delivered on 19/8/17. This is totally not true as I really did not receive it and the signature is not mine. Kindly check what is going on and if there's any fraud involved. I hope that the item can be shipped asap within these few days as I have waited nearly 2 weeks for it (since 10/8/17). Thank you.

    Answer : [Re] Shipping date

    Hi there

    we will ask the courier company about this meanwhile we will re-send you the parcel by this week

    thank you and sorry for the deleay

  • Question : Inquiry for the item from Che****May 08, 2017

    Hi I tried to buy the alphine rose and glacier salt scrub but was prompted insufficient qty when adding to confirm purchase. But i was able to add to cart during selection. So is it no more stock?

    Answer : [Re] Inquiry for the item from Che****

    Hi there, that means no sufficient stock in cart ya. We will update the cart once the stock come in. Thanks

  • Question : Ginvera Natural Bath 1000gFeb 27, 2017

    Hi,
    I noticed that the packaging hv been change so will the delivery be new or still as same as ur picture describe?

    Answer : [Re] Ginvera Natural Bath 1000g

    Hi there, we still have some old packaging. We will deliver the new one once the old one sold out.

  • Question : [About Item] Related InquiriesFeb 11, 2017

    U dont have pomelo green tea shower gel?

    Answer : [Re] [About Item] Related Inquiries

    HI there, we regret to inform you that we do not have pomelo green tea shower gel.

+View all Notice, FAQ, Q&A >>
[Bundle Of 6 PROMO] Nestle Nan OPTIPRO® x 6 cans [*FREE Cinnamon Graham Animal Crackers]
[Bundle Of 6 PROMO] Nestle Nan OPTIPRO® x 6 cans [*FREE Cinnamon Graham Animal Crackers]
Item Q&A
  • Question : NAN HA 3 Expiry dateMay 20, 2018

    Hi, Would like to check the expiry date and manufacturer for current batch . Thanks

    Answer : [Re] NAN HA 3 Expiry date

    Hi there, so sorry for the inconvenience caused. Please give us some time to check and we will get back to you ASAP. Thank you and have a nice day.

    Hi there, the expiry date for Nestlé® NAN® OPTIPRO® H.A. 3 Growing Up Milk 800g is 31/3/21019. Manufacturing country is switzerland. Do note that the expiry date depends on which shipment of stock is picked and packed. Thank you and have a nice day.
    (May 22, 2018 23:52)

  • Question : Inquiry related delivery from ayu****May 05, 2018

    Hi i check the status it says delivered. But i did not receive the milk but only the biscuit. Pls check.

    Answer : [Re] Inquiry related delivery from ayu****

    Hi there
    we have send you two parcel but you have received only one parcel?
    pleae confirm thany you

    Question : [Re] Inquiry related delivery from ayu****

    Hi i only received the biscuit in a small box last week thats all. No milk.

    Answer : [Re] Inquiry related delivery from ayu****

    HI there
    you have two order number?

    Question : [Re] Inquiry related delivery from ayu****

    Yes. One (Nan3) to Jurong, one (Nan2) to Woodlands. Nan3 just delivered last night at 11.40pm. The courier guy left me a msg with photo said he left the parcel at shoe rack. For my Nan2 order i only received the biscuit last week. Pls check. Thanks.

    Answer : [Re] Inquiry related delivery from ayu****

    HI there
    please provde the other order number for us to check
    thankyou

    Question : [Re] Inquiry related delivery from ayu****

    254857784. Could u please expedite the delivery? I need those milk. Thank you.

    Answer : [Re] Inquiry related delivery from ayu****

    HI there
    parcel out for delivery today thank you

  • Question : Inquiry related delivery from ame****Apr 24, 2018

  • Question : Inquiry for the item from ser****Apr 25, 2018

    Hi, may I know the expiry for Nan Optipro 2?

    Answer : [Re] Inquiry for the item from ser****

    Hi there
    please allow us some time to check on the expiry date
    thankyou

  • Question : Inquiry for the item from ten****Apr 25, 2018

+View all Notice, FAQ, Q&A >>
[Carton Sales Bundle of 4] PETPET Diapers Happy Comfort for Baby
[Carton Sales Bundle of 4] PETPET Diapers Happy Comfort for Baby
Item Q&A
  • Question : Inquiry for the item from jet****May 19, 2018

  • Question : Inquiry related delivery from suh****May 17, 2018

  • Question : Inquiry related delivery from viv****May 18, 2018

    Hi Seller, my order number is 256899331. 2 cartons of diapers tape M size. May I know when is the delivery? Abit urgent to receive it as we are running out of diapers.

    Answer : [Re] Inquiry related delivery from viv****

    Hi there, our delivery normally takes 3-5 working days. Currently, your parcel has been picked and packed and is ready to be shipped out. You may check your delivery status 1-2 working days later through: http://www.sf-express.com/sg/en/ . Tracking number: 080031356430,843003591984. Thank you and have a nice day.

  • Question : Inquiry for the item from joe****May 15, 2018

  • Question : Inquiry for the item from gee****May 14, 2018

    Hi do u sell newborn size?

    Answer : [Re] Inquiry for the item from gee****

    Hi there, so sorry but we do not sell Newborn size for Petpet. However, we do for Huggies. https://www.qoo10.sg/item/HUGGIES-CARTON-SALE-PLATINUM-DIAPERS-TAPE-AND-PANTS/491720344. Thank you and have a nice day ahead.

+View all Notice, FAQ, Q&A >>
SAVE 50% Aveeno Skin Relief Hand Cream 100g / Skin Relief Wash 354ml / 24Hr Moisturizing Lotion
SAVE 50% Aveeno Skin Relief Hand Cream 100g / Skin Relief Wash 354ml / 24Hr Moisturizing Lotion
Item Q&A
  • Question : Inquiry related delivery from ade****May 11, 2018

    Hi there, I hv ordered my item on 18/4 & till todate i hv not recd anything even thought u hv explained that my item was damaged n require another shipping. But today is 11/5. Can u check n give me another explanation. Others rec'd their item so fast but not mind. Why? Is this the way u do business?

    Answer : [Re] Inquiry related delivery from ade****

    Hi there, we will be redelivering a new parcel to you as the item was returned by our courier. We will arrange the redelivery for you by this week via our own delivery man. He will contact you before delivering your parcel. We are very sorry for the inconvenience caused. Thank you and have a nice day.

    Question : [Re] Inquiry related delivery from ade****

    Hi there, u said u will be delivering my item to me by this week. Today is already Sat (19/5/18) . Already one mtg passed, I hv not rec'd anything.

    Answer : [Re] Inquiry related delivery from ade****

    Hi there, glad you have received your items. Sorry for the delays. Thank you and have a nice day ahead.

  • Question : Inquiry for the item from ade****Apr 30, 2018

    Hi, I've ordered my item on 18/4/18. The system showed that my item is on delivery. But till todate, i rec'd nothing. I also send enquiries thrice but no one reply back. Pls check at yr end.

    Answer : [Re] Inquiry for the item from ade****

    HI there
    we have reply to your previous message due to parcel damage the item has return to us we will re-send it again
    thankyou

  • Question : Tracking number invalid and my order is not here yetApr 17, 2018

    Dear Seller,
    you indicated that both my items are shipped out today (17/4) and the system says that it's "on delivery".

    I tried tracing the order via SF Express website but the order number is invalid.
    Why???

    I have waited the whole afternoon and it's 9.25pm and the items are not here yet.

    I hope that you don't expect me to wait for the whole day tomorrow again.

    Answer : [Re] Tracking number invalid and my order is not here yet

    Hi there, we would like to apologise as there will be a delay in the deliveries as the courier company is loaded with a huge amount of orders to fulfil. You will receive by this week. We apologise for all the trouble caused. We would appreciate your support and understanding on this matter. Let me know if there’s anything we can assist you with. Thanks

    Question : [Re] Tracking number invalid and my order is not here yet

    I placed an order on 14/4 and you updated the delivery date as 17/4.
    I tried tracking the order via SF Express website but the details were unavailable.
    Wrote to you and you said delivery to be delayed and parcel will be delivered by this week.

    The courier suddenly sent a message on 19/4 (in the morning) to say that the parcel is in the riser outside my unit!
    There was no knock or call and the courier just left the parcel in the riser... it is infuriating.

    I went back to track my parcel since I didn't sign on the delivery note and the details says "collection of parcel-18/4. delivery of parcel; signed- 19/4".
    I did not sign for my parcel... this is definitely not a good shopping experience.

    Answer : [Re] Tracking number invalid and my order is not here yet

    HI there
    sorry for that has the items been delivered to you ?

    Question : [Re] Tracking number invalid and my order is not here yet

    Yes, as mentioned, the parcel was left in the riser outside of my unit.
    There wasn't a knock on the door, the courier just left the parcel in the riser.
    It is very irresponsible!
    If I wasn't at home at that time, the parcel may have been stolen or misplaced.

    Answer : [Re] Tracking number invalid and my order is not here yet

    Hi there
    sorry for that we will feedback this to the couier comapny
    thankyou

  • Question : Inquiry related delivery from koh****Apr 23, 2018

    Please arrange delivery after 4.30pm. Thanks.

    Answer : [Re] Inquiry related delivery from koh****

    HI tthere
    we will try to inform the courier company thankyou

  • Question : Inquiry related delivery from koh****Apr 23, 2018

    Please advise delivery date for my order #252986978, ordered on 14/4/18.

    Answer : [Re] Inquiry related delivery from koh****

    HI there
    SF has try to deliveyr the parcel to you but fai
    we will get the courier company and arrange the re-delivery with you
    thankyou

+View all Notice, FAQ, Q&A >>
1+1+1 [Dove] Body Wash 1 Litre x 3 bottles
1+1+1 [Dove] Body Wash 1 Litre x 3 bottles
Item Q&A
  • Question : Inquiry for the item from ala****May 19, 2018

    May I check the country of manufacture for Dove body wash?

    Answer : [Re] Inquiry for the item from ala****

    Hi there, manufacturing country is China. Thank you and have a nice day ahead.

[ Bundle of 4] Organic Fresh Rice 1KG Mix n Match x 4packets
[ Bundle of 4] Organic Fresh Rice 1KG Mix n Match x 4packets
Item Q&A
  • Question : Inquiry related delivery from sim****May 19, 2018

  • Question : Inquiry for the item from Eri****Apr 03, 2018

    Order no.: 251367999
    Cart no.: 117803067
    Order date: 28 March 18

    Hi Seller, my order info as above. I received it today, 3 April. However, I found only 3 packets of brown rice inside the box, a packet of red rice is missing from my order although the sticker on the box indicated a “1 & 3”. This is the second time I received an incomplete order from you. Previously was six packets of missing red rice, now a packet of missing red rice… sign… appreciate if you could chk & pack in accordance to the order before ship to minimize inconvenience to all parties

    Kindly reply thks

    Answer : [Re] Inquiry for the item from Eri****

    Hi there
    truly sorry for that we advise our packer to be careful on the packing
    we will send you the missing one red rice
    thank you

    Question : [Re] Inquiry for the item from Eri****

    Noted with thanks

    Answer : [Re] Inquiry for the item from Eri****

    HI there
    apolgise for the missing items
    have a nice day to you

    Question : [Re] Inquiry for the item from Eri****

    Hi I alr received the packet of red rice today. Thanks for your prompt action.

    Answer : [Re] Inquiry for the item from Eri****

    Hi there
    sure no problem
    have a nice day to you

  • Question : Pls reply me on the missing 6 pkts of red rice of my orderDec 26, 2017

    Order no: 239467411, 239467412, 239467413

    Hi, I contacted you on 22 & 23 Dec but no reply

    I received my order on 22 Dec.

    However, I received only half of the quantity I ordered. Supposed to receive 12 pkts (7 red, 5 brown), but I only received 6 pkts (1 red, 5 brown).Another 6 pkts of red rice are missing

    Refer to my earlier enquiry for photos and my contact no.

    The box looks like it is able to fit 12 pkts of rice but it’s only half filled when I received them

    Fyi, i called the Malay delivery woman by the name of Shaxxxxx immediately after I opened the box and noted the missing 6 pkts of rice. I told her i am expecting to receive another box of the same quantity but she said that’s all she has for me… maybe it’s still in a the warehouse...

    This is the first time I received an incomplete order / missing item buying from Qoo10

    Please reply to my query about the missing 6 pkts of red rice soonest possible

    Answer : [Re] Pls reply me on the missing 6 pkts of red rice of my order

    Hi there
    sorry for that we will arrange to send you the missing 6 packets of rice thank you

    Question : [Re] Pls reply me on the missing 6 pkts of red rice of my order

    Hi, thanks for your reply. Would appreciate if you could notify me when you ship them out.Thank you

    Answer : [Re] Pls reply me on the missing 6 pkts of red rice of my order

    Hi there
    noted thank you

    Question : [Re] Pls reply me on the missing 6 pkts of red rice of my order

    Hi, I had just received the missing 6 pkts of red rice. Thank you.

    Answer : [Re] Pls reply me on the missing 6 pkts of red rice of my order

    HI there
    noted

  • Question : Inquiry related cancel and refund from haz****Dec 14, 2017

    Your shipper did not call me at all I waited at home the whole day . The last update shipping status was on 28 nov after that there was no update at all. I believe the item would had send back to the seller already now is already 14 Dec. You going to refund me or what or you can arrange other shipper or u drop it at pop station or what . Give me a solution dun keep ur customer hanging

    Answer : [Re] Inquiry related cancel and refund from haz****

    HI there
    we will check witht the courier company and get them to call you thank you

  • Question : Inquiry related cancel and refund from haz****Dec 12, 2017

    I don't want to wait anymore . Please refund my money . It the 2nd time i order from you actually .1st time was great so I repeat my order. I do not understand why you change courier . The rice come from china is it as some buyer guessing that why had to use simply post . I had try contacting simply post myself to try to got them to resend by calling and emailing then guess what the line can't even get through after the automatically voice mail it just hang up on me . Email no reply .

    Answer : [Re] Inquiry related cancel and refund from haz****

    HI there
    the courier is local company not china
    thank you

+View all Notice, FAQ, Q&A >>
[ Bundle of 5] Organic Fresh Rice 2KG (PWP: Organic Black Rice 500g at $0.90)
[ Bundle of 5] Organic Fresh Rice 2KG (PWP: Organic Black Rice 500g at $0.90)
Item Q&A
  • Question : Inquiry for the item from haz****May 18, 2018

    When is the restock for 2kg brown rice

    Answer : [Re] Inquiry for the item from haz****

    Hi there, the stocks will be replenished but unfortunately, we do not have a specific date for its delivery. Nevertheless, do visit our site often to get the latest news on the products or promotions. Thank you and have a nice day.

  • Question : Inquiry for the item from Jwa****Mar 26, 2018

    Hi, what is the expiry date for the 2kg mixed rice?

    Answer : [Re] Inquiry for the item from Jwa****

    HI there
    let us check thank you

    Question : [Re] Inquiry for the item from Jwa****

    Hi, after checking, what is the expiry for the mixed brown rice?

    Answer : [Re] Inquiry for the item from Jwa****

    HI there
    exp date is 28/12/2019
    thank you

    Question : [Re] Inquiry for the item from Jwa****

    Thanks

    Answer : [Re] Inquiry for the item from Jwa****

    Hi there
    sure no problem
    thank you

  • Question : Inquiry for the item from Jwa****Mar 26, 2018

    Hi, mixed fragrant rice is mixed brown rice?

    Answer : [Re] Inquiry for the item from Jwa****

    HI there
    yes
    thank you

  • Question : Inquiry for the item from ire****Oct 26, 2017

    I ordered the bundle of five with a pack of riceberry brown rice and a bottle of Heinz ketchup. Ionly the ketchup n the riceberry brown rice is delivered today. I didn receive the bundle of five packs of organic brown rice. Kindly chk if the delivery has missed out the five packs of rice. Thks

    Answer : [Re] Inquiry for the item from ire****

    hi there
    sorry for the shortage we will arrange to send out the missing 5 pcaket of rice

  • Question : Inquiry for the item from fel****Oct 19, 2017

    Dear seller, can I choose 2 brown, 1 red and 2 mixed packs instead of 5 bags same? Tia

    Answer : [Re] Inquiry for the item from fel****

    HI there
    sorry not possbile thank you

HUGGIES★CARTON SALE★ Platinum!!! - Diapers Tape and Pants
HUGGIES★CARTON SALE★ Platinum!!! - Diapers Tape and Pants
Item Q&A
  • Question : Inquiry related delivery from ave****May 16, 2018

    Hi. If i order now, can reach me by Sat? Thanks

    Answer : [Re] Inquiry related delivery from ave****

    Hi there! Our delivery normally takes 3-5 working days from your order date. Thank you and have a nice day.

  • Question : Inquiry for the item from gor****Apr 30, 2018

  • Question : Inquiry for the item from mai****Apr 28, 2018

    Hi when will u have stock for XL tape huggies platinum? I order L size. Wait for XL stock is it OK? Thank you

    Answer : [Re] Inquiry for the item from mai****

    Hi There
    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.
    Nevertheless, do visit our site often to get the latest news on the products or promotions.

  • Question : Inquiry related delivery from zhi****Apr 20, 2018

    Hi seller
    It 5 days and you have just send out my order? I track with your number and it not even available.
    Please let me know the status, if that your delivery standard more than 7 days for express service is not acceptable, i don't think i will come b to you for buying again.
    Thanks hear from you.

    Answer : [Re] Inquiry related delivery from zhi****

    Hi there, we would like to apologise as there will be a delay in the deliveries as the courier company is loaded with a huge amount of orders to fulfil. You will receive by next week. We apologise for all the trouble caused. We would appreciate your support and understanding on this matter. Let me know if there’s anything we can assist you with. Thanks

  • Question : Inquiry related delivery from hao****Apr 19, 2018

    Order no: 253312210

    Placed order few days ago but till now still have not shipped out. Pls advise as my baby diaper is rinning out soon

    Answer : [Re] Inquiry related delivery from hao****

    Hi there, we would like to apologise as there will be a delay in the deliveries as the courier company is loaded with a huge amount of orders to fulfil. You will receive by next week. We apologise for all the trouble caused. We would appreciate your support and understanding on this matter. Let me know if there’s anything we can assist you with. Thanks

+View all Notice, FAQ, Q&A >>
★CARTON SALE★ Bundle of 4【PAMPERS】Premium Care Silk Pants and Tapes ★Stocks from Japan!★ Diapers ava
★CARTON SALE★ Bundle of 4【PAMPERS】Premium Care Silk Pants and Tapes ★Stocks from Japan!★ Diapers ava
Item Q&A
  • Question : Inquiry for the item from Sea****May 15, 2018

    Stocks in whole carton in original sealed packaging or loose packs? Old or new packaging?

    Answer : [Re] Inquiry for the item from Sea****

    Hi there, yes it will be in a carton with packs of 4. The packaging will be the same as shown in our listing. Thank you and have a nice day ahead.

  • Question : [About Item] Related InquiriesDec 29, 2016

    Hi, I want to order Pampers Pants XL. May I know when will stock come in?

    Answer : [Re] [About Item] Related Inquiries

    Hi there, it will only come in next month. Thanks for your support!

  • Question : missing order 197602825 huggies 197602826 pampersDec 06, 2016

    Hi
    I had order both huggies and pampers inside 1 order. But now I only received 1 carton of huggies and no sight of pampers please kindly rectify asap as I afraid your delivery man send to wrong house

    Answer : [Re] missing order 197602825 huggies 197602826 pampers

    Hi there! The other order is not shipped out. Do track your order id at www.simplypost.asia. Thanks!

  • Question : Stock for xlAug 26, 2016

    Anytime coming soon for xl pants?

    Answer : [Re] Stock for xl

    Hi there in 4 weeks time. Thanks!

  • Question : Free giftAug 20, 2016

    Hi seller is the free softener promotion still available?

    Answer : [Re] Free gift

    Hi there! Yeap! :)

+View all Notice, FAQ, Q&A >>
FREE SHIPPING!!![Freshlight] Waterlily / Magnolia / Cherry Blossom Shampoo N Conditioner
FREE SHIPPING!!![Freshlight] Waterlily / Magnolia / Cherry Blossom Shampoo N Conditioner
Item Q&A
  • Question : DeliveryMay 15, 2018

    Can I get the item before this weekend cause going oversea.

    Answer : [Re] Delivery

    Hi there! Our delivery normally takes 3-5 working days from your order date. Thank you and have a nice day.

  • Question : Inquiry for the item from my7****May 07, 2018

    Expiry date

    Answer : [Re] Inquiry for the item from my7****

    HI there
    expiry date for which?

  • Question : Inquiry for the item from th.****May 05, 2018

    Need to bleach to achieve any of the below colours? Like ash?

    Answer : [Re] Inquiry for the item from th.****

    Hi there
    do you mean mix the flavour to made ash colour?

Bundle of 3 PROMO!!! [Nestle] NAN® OPTIPRO® Milk Powder x 3 cans
Bundle of 3 PROMO!!! [Nestle] NAN® OPTIPRO® Milk Powder x 3 cans
Item Q&A
  • Question : Inquiry related cancel and refund from sha****May 09, 2018

    Hi.. 2 tins dented. Please arrange for exchange soonest..

    Answer : [Re] Inquiry related cancel and refund from sha****

    Hi there, so sorry for the 2 dented tins. We will arrange the exchange for you by next week. We will be using SF Express as our third-party courier company. Please note that the delivery and collection guy may not be the same people. Thank you and have a nice day.

    Question : [Re] Inquiry related cancel and refund from sha****

    I have not yet received the replacement

    Answer : [Re] Inquiry related cancel and refund from sha****

    Could u please advise when it will be?

    Question : [Re] Inquiry related cancel and refund from sha****

    Hi there. For your information your parcel is currently out for delivery. Hence, you will receive your items by today. You may check your delivery status through: http://www.sf-express.com/sg/en/ . Tracking number:080031048172. Thank you and have a great day.

  • Question : Inquiry for the item from two****May 05, 2018

    Two tins dented, please arrange for exchange

    Answer : [Re] Inquiry for the item from two****

    Hi there
    apolgise for that we will do the one to one exchange for you
    kindly note that the collection and the delivery guys is not the same
    thank you

    Question : [Re] Inquiry for the item from two****

    Hi thanks. Its two tins dented. When is the collection and delivery?

    Answer : [Re] Inquiry for the item from two****

    hi there
    thankyou

    Question : [Re] Inquiry for the item from two****

    Hi, collected a few days ago, when is delivery?

    Answer : [Re] Inquiry for the item from two****

    Hello? When is delivery?

    Question : [Re] Inquiry for the item from two****

    Hi there, so sorry for the inconvenience caused. Please give us some time to check and we will get back to you ASAP. Thank you and have a nice day.

  • Question : Inquiry for the item from pas****May 10, 2018

    Hi when is the expiry date for nan3? N place of manufactured?

    Answer : [Re] Inquiry for the item from pas****

    Hi there, the manufacturing country is Switzerland. The expiry date for Nestl NAN OPTIPRO H.A. 3 Growing Up Milk 800g is 31st March 2019 . Do note that the expiry date depends on which shipment of stock is picked and packed. Thank you and have a nice day.

    Question : [Re] Inquiry for the item from pas****

    How about nan3 non HA? Expiry date?

    Answer : [Re] Inquiry for the item from pas****

    Hi there, the expiry date for Nestl NAN OPTIPRO Gro 3 Growing Up Milk 800g is 28 February 2019. Do note that the expiry date depends on which shipment of stock is picked and packed. Thank you and have a nice day.

  • Question : Inquiry for the item from cel****May 08, 2018

    May I check where is place of manufacture for Nan 3&4?

    Answer : [Re] Inquiry for the item from cel****

    Hi there, the manaufacturing country to HA3 is Switzerland and Kid 4 is Philippines. Thank you and have a nice day ahead.

  • Question : Inquiry for the item from sun****Apr 30, 2018

    May I know the expiration for kid nan 4?

    Answer : [Re] Inquiry for the item from sun****

    HI there
    please allow us to check on the expiry date
    thankyou

    Question : [Re] Inquiry for the item from sun****

    Hi, is there any reply?

    Answer : [Re] Inquiry for the item from sun****

    Hi there
    we will check with the warehouse team again
    apolgise to keep you waiting
    thankyou

+View all Notice, FAQ, Q&A >>
1 + 1 U.P$13.90!! [Aveeno] Baby Wash and Lotion / Active Natural Lotion
1 + 1 U.P$13.90!! [Aveeno] Baby Wash and Lotion / Active Natural Lotion
Item Q&A
  • Question : Inquiry for the item from FUD****May 15, 2018

    Hi
    May i know the expiry date of the current shipment for th3 daily lotion 227g?

    Answer : [Re] Inquiry for the item from FUD****

    Hi there, the expiry date for daily lotion 227g is 08/2018 . Do note that the expiry date depends on which shipment of stock is picked and packed. Thank you and have a nice day.

  • Question : Inquiry for the item from Lin****May 09, 2018

    May i ask what is the expire date for the daily moisture lotion?(227g)

    Answer : [Re] Inquiry for the item from Lin****

    Hi there, the expiry date for Daily Moisture 227g is 08/2018 . Do note that the expiry date depends on which shipment of stock is picked and packed. Thank you and have a nice day.

  • Question : Inquiry for the item from loi****Apr 11, 2018

    hi

    May I know the expiry date for aveeno baby wash&shampoo?

    Thanks

    Answer : [Re] Inquiry for the item from loi****

    Hi there
    we will check and advise you thankyou

    Question : [Re] Inquiry for the item from loi****

    hi

    I am waiting for your response on expiry date for said product. thanks

    Answer : [Re] Inquiry for the item from loi****

    HI there
    expiry date is 09/2019
    thankyou

  • Question : Inquiry for the item from can****Apr 10, 2018

    May i know when is the expiry date for baby wash shampoo and lotion?

    Answer : [Re] Inquiry for the item from can****

    HI there
    we will check and advise you on the expiry date
    thankyou

  • Question : Expiry DateMar 12, 2018

    Baby Wash and Shampoo 354ml ($12.90)
    Baby Daily Moisture Lotion 227g ($9.90)
    Baby Soothing Relief creamy Wash 236ml ($10.90)



    Hi, what is the expiry date for the above products? (Time Sale price w Free SF express delivery)
    Thanks.

    Answer : [Re] Expiry Date

    HI there
    unable to advise you currently as the stocks have not arrive yet

    thank you

+View all Notice, FAQ, Q&A >>
(BUNDLE OF 3) GOON Diapers from JAPAN!! *FREE!! PN Kids Hello Kitty Vitamin C*
(BUNDLE OF 3) GOON Diapers from JAPAN!! *FREE!! PN Kids Hello Kitty Vitamin C*
Item Q&A
  • Question : 255829682 Slow deliveryMay 13, 2018

    Hi.

    I'm still waiting for item to be delivered. It passed 5 days. When will it be delivered? I've contacted delivery company said that it probably just pick up has arranged. They were not able to track item.
    I will be away from Singapore 16-20th.May. You will need to rearrange delivery after 20th if I missed.

    Answer : [Re] 255829682 Slow delivery

    Hello?

    Question : [Re] 255829682 Slow delivery

    Hi there, for your information your parcel has been well received on 15th May 2018. Thank you and have a nice day.

  • Question : Mix tape and pants diapers in a single bundleMay 08, 2018

    Hi, I would like to mix 3 packs of L tape diapers with a single pack of L pants diapers for girls. Is it possible? Thank you.

    Or would it be possible to mix 2 packs of XL pants boys with 1 pack of L pants girls?

    Thank you.
    Jasmine

    Answer : [Re] Mix tape and pants diapers in a single bundle

    Hi there
    sorry unable to mix order
    thank you

  • Question : Shipping detailsMay 04, 2018

  • Question : Shipping in transit issuesMay 07, 2018

    Hi,
    Pls note that I am tracking the shipping and it said invalid address and cant contact buyer.
    The address is correct and do ask sender to contact me asap as I will be traveling end of day.

    There will be someone home during my travel

    Rgds,
    SC

    Answer : [Re] Shipping in transit issues

    HI there
    the courier company has try to deliver to you but fail
    we will arrange with the courier company to send to you again
    thankyoiu

  • Question : Delivery sStatusApr 23, 2018

    Dear Seller,

    I have not received my items after a week. Order on 11 Apr. Shipped on 13 Apr.

    Status updated is on delivery but when I wanted to track the items, it is stated that the waybill number is not found.

    Please advise.

    Answer : [Re] Delivery sStatus

    Hi there
    due to parcel damage the item has been return to us we wil re-send again to you thankyou

    Question : [Re] Delivery sStatus

    Hi, thank you for the update.
    Can you expedite the delivery please?

    Answer : [Re] Delivery sStatus

    Hi, thank you for the update.
    Can you expedite the delivery please?

    Question : [Re] Delivery sStatus

    HI there
    we wil try thankyou

    Answer : [Re] Delivery sStatus

    Hi,

    Appreciate it!

    Question : [Re] Delivery sStatus

    HI there
    have a nice day to you

    Answer : [Re] Delivery sStatus

    Hi,
    Can I check why the tracking number provided is still indicated as "information not found" when I want to track my delivery?

    Question : [Re] Delivery sStatus

    HI there
    please allow us some time to check
    thankyou

+View all Notice, FAQ, Q&A >>
★GOON★ GOO.N Cheerful Baby Pants x 3packs (M / L / XL)
★GOON★ GOO.N Cheerful Baby Pants x 3packs (M / L / XL)
Item Q&A
  • Question : Inquiry related delivery from jna****May 14, 2018

    Order 255699673
    Hi I ordered last week. Till now no updates. I thought you guys deliver quite fast?

    Answer : [Re] Inquiry related delivery from jna****

    Hi there, so sorry for the delay in delivery. Currently, your parcel has been picked and packed and is ready to be shipped out. You may check your delivery status 1 working day later through: http://www.sf-express.com/sg/en/ . Tracking number: 080031056890,843003563021,843003563030. Thank you and have a nice day.

  • Question : Inquiry for the item from elm****Apr 09, 2018

    Hi, may I know whether the cheerful XL pants cutting same as Japan XL tapes version or not? Thanks!

    Answer : [Re] Inquiry for the item from elm****

    Hi there
    cheerful XL is 12-17kg and is made in thailand just for your information
    thankyou

    Question : [Re] Inquiry for the item from elm****

    Thanks!

    Answer : [Re] Inquiry for the item from elm****

    HI there
    sure no problem
    thank you
    Goo.N Diaper is made in Japan

  • Question : Request to return the delivered 2 x boxes of GOON Cheerful Baby Pants (Order No:249441574)Mar 14, 2018

    Hi,
    I just received the ordered items today but the items are not what we need. Hope you can advise how we can request for refund and return the items to u.

    Sorry for any inconvenience caused.

    Hope to hear from you soon. Tks. Cheer

    Answer : [Re] Request to return the delivered 2 x boxes of GOON Cheerful Baby Pants (Order No:249441574)

    HI there
    we can do the exchange for you
    with a delivery fee of $6.00 and you need to top up the difference in the items
    please advsie

  • Question : ORDER NUMBER 246560721Feb 09, 2018

    Hi, this is the 3rd time I order but delivery time I had indicated 10-1pm but still the delivery man came at 4.30pm. Nobody at home!! Please help me to arrange the time between 10-1pm weekday or weekend also ok.

    Answer : [Re] ORDER NUMBER 246560721

    Hi there
    we are unable to arrange the delievery guy to come at the specify timing sorry for that we have send an email to the courier company and arrange the timing with you directly thank you

    Question : [Re] ORDER NUMBER 246560721

    Hi....ok noted. Please arrange before CNY

    Answer : [Re] ORDER NUMBER 246560721

    Hi there
    noted on that thank you

  • Question : Order took about 7 working days yet to receiveFeb 06, 2018

    Hi,
    My order no.245488922 Ordered on 28 Jan.
    Till now yet to receive the item, pls advise ASAP.

    LIting

    Answer : [Re] Order took about 7 working days yet to receive

    HI there
    parcel has been well delivered to you on 7th Feb
    thankyou

+View all Notice, FAQ, Q&A >>
FREE SHIPPING 1st 100sets!! 1 + 1 [Clear] Men Anti-Dandruff Shampoo x 2 bottles
FREE SHIPPING 1st 100sets!! 1 + 1 [Clear] Men Anti-Dandruff Shampoo x 2 bottles
Item Q&A
  • Question : Order 255749465May 10, 2018

    Hi, I placed the order 4 days ago. Why is it not shipped yet?

    Answer : [Re] Order 255749465

    Hi there, our delivery normally takes 3-5 working days. Currently, your parcel has been picked and packed and is ready to be shipped out. You may check your delivery status 1 working day later through: http://www.sf-express.com/sg/en/ . Tracking number: 080030726684. Thank you and have a nice day.

[Kleenex] Facial Tissue Floral Cube 4×45pcs
[Kleenex] Facial Tissue Floral Cube 4×45pcs
Item Q&A
  • Question : Inquiry for the item from Ire****Mar 04, 2018

    Hi
    What is the tension for this tissue? Txs

    Answer : [Re] Inquiry for the item from Ire****

    Hi there
    sorry we will need to check on it thank you

    Question : [Re] Inquiry for the item from Ire****

    Any reply

    Answer : [Re] Inquiry for the item from Ire****

    HI there
    no
    thank you

ZA LIP COLORS with FREE Gifts and FREE SHIPPING - Lip Crayon/Vibrante Moist Lip Stick/Punchy Kiss
ZA LIP COLORS with FREE Gifts and FREE SHIPPING - Lip Crayon/Vibrante Moist Lip Stick/Punchy Kiss
Item Q&A
  • Question : Inquiry from ray****May 05, 2018

    So buy one, get one free gift? So if buy three, get three gifts? PLEASE REPLY ASAP!

    Answer : [Re] Inquiry from ray****

    HI
    there

    yes
    thank you

  • Question : Inquiry for the item from zoe****Oct 31, 2017

  • Question : Inquiry for the item from Jli****Oct 20, 2017

    Dear seller, l have received all the products in good condition but short of one 213 crayon lipstick. Please kindly check and send me the missing item. Thank you.

    Answer : [Re] Inquiry for the item from Jli****

    HI there
    as mention in the previous chat we will send the missing items to you
    thank you

    Question : [Re] Inquiry for the item from Jli****

    Dear seller,when will you be sending me the missing lipstick,number 213crayon lipstick?Please kindly check and let me know. Thank you.

    Answer : [Re] Inquiry for the item from Jli****

    HI there
    the missing items will be send to you by this week
    thank you

  • Question : Inquiry for the item from tan****Oct 16, 2017

    Hi, what is the difference between BE222 and OR222? They look similar. Thanks.

    Answer : [Re] Inquiry for the item from tan****

    Hi there
    please refer to the link for futher explaintation
    thank you

(BUNDLE DEALS) PurSoft Facial Tissue /Facial Travel Pack/Bathroom Tissue 3PLY
(BUNDLE DEALS) PurSoft Facial Tissue /Facial Travel Pack/Bathroom Tissue 3PLY
Item Q&A
  • Question : Inquiry for the item from gay****Apr 28, 2018

    Hi, I have receive the tissue box and bathroom rolls but missing 7pack of soft travel tissues. Can you look into this and resend the missing items soonest?

    Answer : [Re] Inquiry for the item from gay****

    Hi there
    please advise how many package you recevied/

    Question : [Re] Inquiry for the item from gay****

    Hi there, I have received 2x bathroom tissues and 2x tissues boxes.

    Answer : [Re] Inquiry for the item from gay****

    HI there
    apolgise for that we will send you the missing item
    thankyou

    Question : [Re] Inquiry for the item from gay****

    Hi have you resend? I didn't receive anything yet

    Answer : [Re] Inquiry for the item from gay****

    HI there
    we will arrange to send by next week
    thankyou

  • Question : Inquiry for the item from glo****Apr 16, 2018

    Cart No : 117989147

    I purchased 2 sets of this bundle deal.
    But I only received 4 pkt of facial tissue boxes. Where are the rest of the bundle?
    I am still missing the bathroom tissues & soft pack tissues as per the listing description.
    You replied me on that both had been delivered as "I ordered 2 sets of facial tissue"? For $50? Seriously?
    Please do not cheat me.
    It is clearly stated thie is bundle deal, NOT 2pkts of facial tissue.
    Please respond promptly as this has been dragging for too many days.
    Your once a day reply is taking too long

    Answer : [Re] Inquiry for the item from glo****

    HI there
    sorry just to confirm that you did not recevied the bathroom tissue and the 7pack of soft pack?

    Question : [Re] Inquiry for the item from glo****

    Yes, I did not receive the bathroom tissues & soft pack

    Answer : [Re] Inquiry for the item from glo****

    HI there
    apologise for that and we will short send to you the missing item
    thankyou

    Question : [Re] Inquiry for the item from glo****

    When will the remaining items be delivered?

    Answer : [Re] Inquiry for the item from glo****

    Hi, I ordered 2 sets. I only received 1 set as per the photo below. Please deliver the remaining items.

    Question : [Re] Inquiry for the item from glo****

    Hi there
    do you mean there is still shortage of one more set
    thankyou

    Answer : [Re] Inquiry for the item from glo****

    Yes, shortage of 1 more set

    Question : [Re] Inquiry for the item from glo****

    HI there
    noted on that and we will send you the missing one set
    thankyou

  • Question : Inquiry for the item from zij****Feb 17, 2018

  • Question : Inquiry for the item from cal****Oct 22, 2017

    Bundle deals include how many tissue box/ travel pack/ bathroom tissue (how many roll) ?

    Answer : [Re] Inquiry for the item from cal****

    HI there
    Pursoft 3ply Double Joy Value Pack consists of
    2packs 3ply Bathroom tissue
    +
    7packs of soft packs
    +
    2packs Pursoft 3ply Chocolate Rain Outdoor Facial Box

  • Question : Inquiry for the item from jed****Jun 12, 2017

    Hi when are you re-stocking the facial tissues? Thanks!

    Answer : [Re] Inquiry for the item from jed****

    Hi! Thank you for shopping at Beautiful.me!
    We have successfully received your feedback in our mailbox and will look into it as soon as we can.
    You will receive a reply to your query in 1 working day.


    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.

    Nevertheless, do visit our site often to get the latest news on the products or promotions.

    (Jun 13, 2017 15:42)

+View all Notice, FAQ, Q&A >>
[1+1]Scotts Kitchen Towels [BUNDLE OF 2]● Thick and High absorbency ●
[1+1]Scotts Kitchen Towels [BUNDLE OF 2]● Thick and High absorbency ●
Item Q&A
  • Question : Order no : 255062665May 04, 2018

    Hi
    My order no : 255062665 since 29th April. May I know when it will be shipped, thanks.

    Answer : [Re] Order no : 255062665

    Hi there
    we have just pick and pack the parcel
    we will arrange to be delivered to you soon
    thank you

  • Question : Wrong item delivered - please arrange redelivery / Order 251638677Apr 11, 2018

    Hi seller

    I just received my order 251638677. I should have received 22 8 roll packs (5 bundles of 4 x 8 roll packs and 2 loose 8 roll packs).

    Instead i got 4 bundles x 8 roll packs, 2 loose 8 packs n 1 bundle of 4 x 6 roll packs. I tried to get the deliveryperson to take back the latter bundle as it is not what I ordered. But their policy is to take back all items, else the person would forfeit her fee. This delivery is already late - today is the 7th business day. I need the items urgently so I had to opt to accept all items including the wrong one.

    Not only is my order late, its also partially wrong. I see many complaints about late delivery. If you didnt have enough stock, you should have contacted the buyers to explain instead of keeping quiet.

    Please arrange to redeliver the correct item - 1 bundle of 4 x 8 roll packs asap. I will return the wrong item upon redelivery. Kindly reply asap

    Answer : [Re] Wrong item delivered - please arrange redelivery / Order 251638677

    Hi there
    noted on that as mention in the previous message , we will arrange to send to you again
    thankyou

  • Question : Inquiry related delivery from jxj****Apr 06, 2018

    Hi,
    May I know when is the expected shipping date for Order No. 251627799? Ordered on 31/3/18. Thanks.

    Answer : [Re] Inquiry related delivery from jxj****

    HI there
    Due to some deleay in the warehouse, we have alrelady pick and pack your items
    and will be ready to ship out soon
    thank you

    Question : [Re] Inquiry related delivery from jxj****

    The tracking no. seems invalid. Please advise.

    Answer : [Re] Inquiry related delivery from jxj****

    HI there
    we will check and advise you thankyou

  • Question : Order 246482076Feb 07, 2018

    Hi,

    Can you advise on the delivery date for order 246482076?
    It's still at Shipping Requested.

    Answer : [Re] Order 246482076

    Hi there! Our delivery normally takes 3-5 working days from your order date. Please let us know if you did not receive it on the 5th. Thanks =)

  • Question : NEVER RECEIVED Order 241237591Jan 18, 2018

    hi,

    I have been using qoo10 for my online purchase for more than 5 years now and this is really the FIRST TIME i experience such a BAD CUSTOMER SERVICE!
    I placed my order on 30 December 2017, and on 11 January your side already promised to re-send the 2 bundles of tissue (4 x 6 rolls) but UNTIL NOW i have not received at all!
    and the reply i received for your customer service is just 'let us check' and never get back to me with the tracking number!

    Today, i managed to speak with your customer service Nini - 18 January 2018, 1250pm. She said, she already asked the warehouse to resend the goods by today and I can get my tracking number by tomorrow (19 January 2018)

    Please update me soonest!!!!!!

    Answer : [Re] NEVER RECEIVED Order 241237591

    Hi there, our delivery normally takes 3-5 working days. Currently, your parcel has been picked and packed and is ready to be shipped out. You may track your delivery status a day later as it need to be processed through: http://www.sf-express.com/sg/en/ . Tracking number: 080021057696. Thank you and have a nice day.

+View all Notice, FAQ, Q&A >>
★BABYLOVE★ CARTON SALE!! Playpants/ Day Night Pants / NightPants / Easy Tape
★BABYLOVE★ CARTON SALE!! Playpants/ Day Night Pants / NightPants / Easy Tape
Item Q&A
  • Question : Ordered 9 cartons (delivered 3 only)May 02, 2018

    Hi!

    These are my order numbers:

    118434168 Ordered 5 cartons, delivered only 2 cartons. (So out of 5x4 packs, i only received 2x4 packs, missing 3 x 4 packs).

    118434261 Ordered 4 cartons, delivered only 1 carton. (So out of 4x4 packs, I only received 1x4 packs, missing 3x4 packs)

    Total ordered was 9 cartons, total delivered was 3 cartons so am missing 6 cartons of diapers, really not sure how this mistake could even be made. I've taken pictures as well, please get in touch - thank you!

    Answer : [Re] Ordered 9 cartons (delivered 3 only)

    "4 cartons"

    Question : [Re] Ordered 9 cartons (delivered 3 only)

    Only 1 carton of 4 packs

    Answer : [Re] Ordered 9 cartons (delivered 3 only)

    The box which was supppsed to be 5 cartons but only 8 packs or rather 2 cartons inside.

    Question : [Re] Ordered 9 cartons (delivered 3 only)

    Only 8 packs

    Answer : [Re] Ordered 9 cartons (delivered 3 only)

    HI there
    to confirm you have missing of 8pack ?

    Question : [Re] Ordered 9 cartons (delivered 3 only)

    Hi, it's 6 cartons so 6x4 =24 packs that are missing. I ordered 36 packs, only 12 cane. Can you please check with the warehouse or delivery person.

    Answer : [Re] Ordered 9 cartons (delivered 3 only)

    Hi! The delivery person just delivered the remainder 24 packs! Thank you!

    Question : [Re] Ordered 9 cartons (delivered 3 only)

    Hi there, glad you have received all your items. Thank you and have a nice day ahead.

  • Question : Inquiry for the item from blu****Apr 02, 2018

    hi,
    can the day night pants last through the whole night? I've previously bought day pants from you, and the packaging looks almost the same as the day night pants. Based on experience from using, the day pants can only last for a few hours, so want to confirm that the day night pants is different.

    Answer : [Re] Inquiry for the item from blu****

    HI there
    the nightpants can last through the whole night
    kindly refer to the listing on the different usage for the diapers

  • Question : Inquiry for the item from joe****Mar 29, 2018

  • Question : Inquiry related cancel and refund from san****Feb 26, 2018

    hi, I ordered at 3 months ago , and u promise me to resend me the stock , until now, I still haven’t received, pls check and give me explain, thanks

    Answer : [Re] Inquiry related cancel and refund from san****

    HI there
    please let us check with warehouse thank you

  • Question : Inquiry for the item from cyn****Feb 14, 2018

    Hi, when will stock be available for Daypants XXL?

    Answer : [Re] Inquiry for the item from cyn****

    Hi There

    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.
    Nevertheless, do visit our site often to get the latest news on the products or promotions.