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Item Question & Answer
Bundle of 3 PROMO!!![Nestle]NAN® OPTIPRO® Kid 4 Growing Up Milk 1.8kg x 3
Bundle of 3 PROMO!!![Nestle]NAN® OPTIPRO® Kid 4 Growing Up Milk 1.8kg x 3
Item Q&A
  • Question : Inquiry for the item from cel****Dec 11, 2017

  • Question : Inquiry for the item from Yiq****Dec 11, 2017

    When restocking?

    Answer : [Re] Inquiry for the item from Yiq****

    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.
    Nevertheless, do visit our site often to get the latest news on the products or promotions.

    Question : [Re] Inquiry for the item from Yiq****

    Possible to to make it available? I don’t mind receive at later date.

    Answer : [Re] Inquiry for the item from Yiq****

    Hi there
    will need to wait for the stock to come in thankyou

  • Question : Inquiry for the item from Lau****Dec 10, 2017

    Hi seller,the product is made in Singapore?

    Answer : [Re] Inquiry for the item from Lau****

    Hi there
    no

  • Question : Inquiry for the item from lip****Dec 10, 2017

    Local singapore Nan or overseas?

    Answer : [Re] Inquiry for the item from lip****

    HI there
    Do you mean the milk powder is export from Singapore ?

  • Question : Inquiry for the item from rac****Dec 09, 2017

    Hi, what is the expiry date for this batch?

    Answer : [Re] Inquiry for the item from rac****

    Hi there
    let us check thank you

+View all Notice, FAQ, Q&A >>
USE COUPONS!!★GOON★ Diapers from JAPAN!! [FREE 2packs of GOON Wipes from JAPAN]
USE COUPONS!!★GOON★ Diapers from JAPAN!! [FREE 2packs of GOON Wipes from JAPAN]
Item Q&A
  • Question : Inquiry for the item from fio****Dec 09, 2017

    order no: 237504299

    ordered on 22nd Nov until today haven't received diaper.

    today SF deliver a box, inside 2 packet of goon wet wipe and ask us to sign.

    where is the diaper? its taking too long !!

    Answer : [Re] Inquiry for the item from fio****

    HI there
    how many parcel being received/

    Question : [Re] Inquiry for the item from fio****

    i only received 2 packet of wet wipe

    there is no diaper at all

    Answer : [Re] Inquiry for the item from fio****

    Hi there
    please advise how many parcel being delivered thank you

    Question : [Re] Inquiry for the item from fio****

    i have not received any diapers !!!!!

    Answer : [Re] Inquiry for the item from fio****

    can u faster send the diapers !!!!!

    its been 3 weeks !!!!!!!!!

  • Question : 329****会员的咨询。Dec 10, 2017

    I buy the Nb and S size before , but my baby cannot finish the S size, still have 3. New packages. Can I TOP up money to change the M size? If can, how much I need to TOP. Thank u!

    Answer : [Re] 329****会员的咨询。

    HI there
    for this any exchange there will be adelivery fee of $6.00 thank you

    Question : [Re] 329****会员的咨询。

    OK,So the S size change to M size no need to top up?and can u give me the address than I can send back to u.

  • Question : Inquiry related delivery from fio****Dec 09, 2017

    order no: 237504299

    can u help me check, today i received wet wipes 2 packet

    my order is 6 packs of diapers XXL pants boys free 4 wet wipes

    my order is 22nd Nov, very urgent already

    pls deliver asap

    Answer : [Re] Inquiry related delivery from fio****

    Hi there
    we have include in the re-delviery thank you

    Question : [Re] Inquiry related delivery from fio****

    when is the re-delivery?

    22nd Nov till now its really taking too long !!

    Answer : [Re] Inquiry related delivery from fio****

    Hi there
    we have send you two cartons of XXL 28 boys
    including the wipes thank you

    Question : [Re] Inquiry related delivery from fio****

    when u deliver ?

    i haven't receive any diaper until today

  • Question : Inquiry for the item from elf****Dec 02, 2017

    Hi,

    Is your product authentic? The Goon I received from you differs from what I have on hand.

    1. Your Goon has no serial number on it. Left hand side on attached photo is yours.
    2. Material wise, it’s much softer.
    3. Why is it imported from China prior to delivery to me?

    I am requesting for full refund on this without additional collection fee.

    Appreciate if you can get back to me ASAP.

    Answer : [Re] Inquiry for the item from elf****

    Hi there
    all the goo.n diapers are made from Japan
    the container are directly coming from japan
    please advise if you would like to do a exchange thank you

    Question : [Re] Inquiry for the item from elf****

    Hi, the box I receive seems to be shipped from China instead, and no traces of it coming from Japan. And you have not answered my question as to why there is no serial number for your stock. Could you please clarify?

    I will accept shipment on the app and then ask for a full refund. Will not pay any fees for your collection.

    It is quite disappointing and if I had not have the chance to buy the original from another seller, I could be mistaken into thinking yours is authentic.

    Thanks.

    Answer : [Re] Inquiry for the item from elf****

    Please send your guys to collect thanks.

    Question : [Re] Inquiry for the item from elf****

    Hi there
    so far we have no problem with other buyer, if you are talking about the shipper company, the company is local company and is call SF express you can go to the website and check
    all our Goo.N Prodcut are from Japan
    expect Cheerful are made from thailand
    we will arrange our courier company to come and collect thank you

    Answer : [Re] Inquiry for the item from elf****

    Please let me know your courier guy is coming to collect. Please do so ASAP as well cos I need to arrange for people to be at home.

    Until now u still haven’t answered why yours have no serial number.

    Question : [Re] Inquiry for the item from elf****

    Hi there
    it will by this week
    we do not have serial number on the diapers we only have the barcode
    thank you

    Answer : [Re] Inquiry for the item from elf****

    Hi, we have refunded 3 packs to your courier guy. Can you please acknowledge receipt and refund us?

    Thanks for your prompt action.

    Question : [Re] Inquiry for the item from elf****

    Hi there
    we will inform our fiance thank you

  • Question : Inquiry from j_s****Nov 22, 2017

+View all Notice, FAQ, Q&A >>
1+1! FREE SHIPPING 1ST 100QTY!![Tsubaki]Oil Extra Intensive Care/Balance /Volume Touch/Extra Moist Shampoo/Conditional x 2bottles
1+1! FREE SHIPPING 1ST 100QTY!![Tsubaki]Oil Extra Intensive Care/Balance /Volume Touch/Extra Moist Shampoo/Conditional x 2bottles
Item Q&A
  • Question : difference between the 2 extra oil typeDec 11, 2017

    Hi seller,

    What is the difference between the Balance Care and Intensive Damage? Is Intensive Damager oilier?

    Thanks!

    Answer : [Re] difference between the 2 extra oil type

    Hi there
    please refer to the listing for full explaination

    Question : [Re] difference between the 2 extra oil type

    Hello,

    I had read the listing before submitting my question, but it didn't explain the difference between the 2. Nevertheless, if you don't know the difference, it's fine as well. I will still proceed with the order. Kindly mail out by tomorrow if possible. Thanks.

[NEUTROGENA] Hydro Boost - Mask 5s / Water Gel 50g / Renewal Treatment Lotion 150ml / Renewal Gel Cr
[NEUTROGENA] Hydro Boost - Mask 5s / Water Gel 50g / Renewal Treatment Lotion 150ml / Renewal Gel Cr
Item Q&A
  • Question : InquiryDec 11, 2017

  • Question : Inquiry for the item from leh****Oct 20, 2017

    What is the expiry date of hydro boost water gel?

    Answer : [Re] Inquiry for the item from leh****

    Hi! Thank you for shopping at Beautiful Me
    We have successfully received your feedback in our mailbox and will look into it as soon as we can.
    You will receive a reply to your query in 1 working day

  • Question : Inquiry for the item from lkw****Jul 23, 2017

    When is the expiry date?

    Answer : [Re] Inquiry for the item from lkw****

    Hi there, which item you refer to?

  • Question : 1+1Aug 18, 2016

  • Question : About itemAug 04, 2016

    Hi I would like to ask of the (1+1) means I will get 2 hydro water gel for $19.90? and for the mask it will be 10 pcs for $31.50? (excluding the shipping fee) thanks! (;

    Answer : [Re] About item

    Hi there! Yeap :) Thats right! Grab it fast, selling fast :)

+View all Notice, FAQ, Q&A >>
[TWININGS] Festive Wooden Tea Chest 4 compartments 40s x 2g
[TWININGS] Festive Wooden Tea Chest 4 compartments 40s x 2g
Item Q&A
  • Question : Inquiry for the item from pau****Dec 08, 2017

    what is the size of the box?

    Answer : [Re] Inquiry for the item from pau****

    Hi there
    is as per shown on the listing thankyou

    Question : [Re] Inquiry for the item from pau****

    I mean the length and height and breadth of the box..not the number of pieces of tea bag. There is no measurement in your listing or picture

    Answer : [Re] Inquiry for the item from pau****

    Hi there
    lenght is around 18cm
    breadth is 9cm

[Use Coupon for Discount] ★CARTON SALE★【DRYPERS】WEE WEE DRY ★ DRY PANTZ ★ tape/pants ★
[Use Coupon for Discount] ★CARTON SALE★【DRYPERS】WEE WEE DRY ★ DRY PANTZ ★ tape/pants ★
Item Q&A
  • Question : CountryDec 09, 2017

    Hi, may i know the diapers from which country? Because the picture is different from the official store

    Answer : [Re] Country

    Hi there
    let us check thank you

    Question : [Re] Country

    Thank you! May I know what delivery company will be? Thanks

    Answer : [Re] Country

    Hi there
    it will be by SF express
    thank you
    the mfg is from Malaysia

  • Question : Inquiry for the item from eri****Dec 11, 2017

    Saw someone asking about the origin of the product. I was about to order....can answer that asap?

    Answer : [Re] Inquiry for the item from eri****

    Hi there
    let us check thank you

  • Question : HUGGIES PANT BOY XXLDec 09, 2017

    I have not received my item.

    115212542
    (Dec 04, 2017 )

    Received SMS on 8 Dec your shipment( 080013693024) waybill 080013693024 has been delivered successfully.

    On 9 Dec another SMS waybill 080016969595 is planed for delivery on 09/12/2017, at 3+ I called 18003111111 was told today before 4 pm.

    Till now, I have not receive my order.
    Kindly check.
    Cindy 96883668
    cindyopc@hotmail.com

    Answer : [Re] HUGGIES PANT BOY XXL

    Hi there
    parcel has been well delivered to you on 9th Dec 20.44pm

  • Question : Inquiry related delivery from ahw****Dec 05, 2017

  • Question : Inquiry for the item from hid****Oct 29, 2017

+View all Notice, FAQ, Q&A >>
[Use Coupon For Discount] HUGGIES★CARTON SALE★  NEW Platinum!!! - Diapers Tape and Pants
[Use Coupon For Discount] HUGGIES★CARTON SALE★ NEW Platinum!!! - Diapers Tape and Pants
Item Q&A
  • Question : Inquiry related delivery from pot****Dec 10, 2017

    This is my 3rd message. The last 2 went unanswered. Ordered on 3 Dec. After 1 week, no delivery! What the hell is going on?!

    Answer : [Re] Inquiry related delivery from pot****

    Hi there
    let us check thank you

  • Question : Inquiry related delivery from ckb****Dec 09, 2017

    I'm still waiting for my order placed on 2 Dec. When can you deliver the items??? Appreciate if u can get back on this.

    Answer : [Re] Inquiry related delivery from ckb****

    It has taken more than 5 working days... still no update

    Question : [Re] Inquiry related delivery from ckb****

    Hi there
    let us check thank you

  • Question : Inquiry for the item from pur****Dec 08, 2017

    When will I have stock for.large size Huggies?

    Answer : [Re] Inquiry for the item from pur****

    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.
    Nevertheless, do visit our site often to get the latest news on the products or promotions.

  • Question : Inquiry related delivery from val****Dec 07, 2017

    Hi I ordered the diaper on 30th Nov and I sent a message yesterday but did not get a reply.

    Please let me know when can I receive

    Answer : [Re] Inquiry related delivery from val****

    Hi there
    parcel will be arrange to send today thanky ou

  • Question : Inquiry related delivery from mag****Dec 02, 2017

    Hi it has been a week. Pls check order no 237988645. Thank.

    Answer : [Re] Inquiry related delivery from mag****

    hi there
    parcel is out for delivery thank you

    Question : [Re] Inquiry related delivery from mag****

    Hi I still have yet to receive the items. It is more than a week since purchase.

    Answer : [Re] Inquiry related delivery from mag****

    Hi there
    let us check witht he courier company thank you

    Question : [Re] Inquiry related delivery from mag****

    Hi. may i know when can the diapers be delivered. It was ordered on 26 Nov. It is far too long.

    Answer : [Re] Inquiry related delivery from mag****

    Hi there we will need to check with the coutier company once courier company get back we will give you a sms back
    thank you

+View all Notice, FAQ, Q&A >>
FREE SHIPPING!!★Carton Sales★ Tena VALUE / Slip Super / Pants Adult Diapers
FREE SHIPPING!!★Carton Sales★ Tena VALUE / Slip Super / Pants Adult Diapers
Item Q&A
  • Question : Missing delivery 1 boxDec 08, 2017

    Hi Seller,
    I only received 1 box with 4 packs inside today 08/12/2017. The chart no is 115245607. It was delivery to Blk 36 Jalan Rumah Tinggi. Please double check with your courier, is it miss out 1 box. Phone no. XXXX4118. I have not click Confirm Delivery.

    Answer : [Re] Missing delivery 1 box

    Hi there
    as per check you have order one carton
    thank you

  • Question : Inquiry for the item from low****Nov 15, 2017

    Hello, is Pants Plus (size L) coming in anytime soon? Thanks 😊

    Answer : [Re] Inquiry for the item from low****

    hi there
    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.
    Nevertheless, do visit our site often to get the latest news on the products or promotions.

  • Question : Inquiry for the item from xy_****Nov 08, 2017

    Hi Seller, i am looking for tena value L size. However, have sold out. so are u able to inform once stocks available?

    Answer : [Re] Inquiry for the item from xy_****

    hi there
    please go to our website to check for any promotions
    thank you

  • Question : Inquiry for the item from elv****Nov 08, 2017

    When will you restock tena value size L?

    Answer : [Re] Inquiry for the item from elv****

    hi there
    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.
    Nevertheless, do visit our site often to get the latest news on the products or promotions.

  • Question : Inquiry for the item from emi****Nov 01, 2017

    Hi seller. May I when will you be repeat your stocks of Value Pack M size?

    Answer : [Re] Inquiry for the item from emi****

    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.
    Nevertheless, do visit our site often to get the latest news on the products or promotions.

+View all Notice, FAQ, Q&A >>
[ Bundle of 4] Organic Fresh Rice 1KG Mix n Match x 4packets
[ Bundle of 4] Organic Fresh Rice 1KG Mix n Match x 4packets
Item Q&A
  • Question : Inquiry related delivery from haz****Dec 08, 2017

    Cart no 114875299. Previous enquiry will you be re deliver the rice during this week end? It been drag for too long till now no news of my rice . When is the redelivery

    Answer : [Re] Inquiry related delivery from haz****

    Hi there
    let us check with the courier company
    thank you

  • Question : Inquiry for the item from J_l****Dec 05, 2017

    Hi no more free black rice ??

    Answer : [Re] Inquiry for the item from J_l****

    Hi there
    it will be a different promotion
    thank you

  • Question : Inquiry related delivery from haz****Nov 29, 2017

    Cart no 114875299 . Ordered quite some time when is the delivery coming?

    Answer : [Re] Inquiry related delivery from haz****

    hi there
    simply post try to deliver the parcel to you but fail
    we will ask them to call you and re-delivery
    thank you

    Question : [Re] Inquiry related delivery from haz****

    Hi can you ask them deliver on weekend or after 6pm if not simply put inside electric box . Till now I had not hear from them about redelivery

    Answer : [Re] Inquiry related delivery from haz****

    Please reply me on this asap

    Question : [Re] Inquiry related delivery from haz****

    Is there a no I can call for redelivery ? I will had to file non receipt claim if I still no receive my rice by next werk

    Answer : [Re] Inquiry related delivery from haz****

    hi there
    sorry for this we will re-send it from our side

  • Question : Brown riceNov 07, 2017

    Hi seller I have three questions:

    1. Your brown rice has been out of stock for quick a while, may I know when will it be replenish?

    2. I noted from my last order the courier sticker indicated that it was shipped from China, could you explain?

    3. I noted the label was different from the previous batch. If I did not remember wrongly the "Hom Mali Rice" and "Sunni" words disappeared from the new label. Is the source of rice different from previous? Could you explain?

    Thanks

    Answer : [Re] Brown rice

    hi there
    1.)the stocks will be replenished but not so soon
    2.) is not ship from china the courier ompany is local and is call SF Express
    3.) could you please shown us the image if you have

    thank you

    Question : [Re] Brown rice

    I do not have a photo of your previous label before you change them as I have thrown all away, I thought you should know better what you have amended from the previous label...

    Answer : [Re] Brown rice

    HI there
    as mention we have not change the supplier of the brown rice
    thank you

  • Question : Inquiry for the item from gra****Oct 25, 2017

    Why delivery from China? Supplier located in China now?

    Answer : [Re] Inquiry for the item from gra****

    HI there
    you mean the rice?

    Question : [Re] Inquiry for the item from gra****

    The courier sticker show shipped from China

    Answer : [Re] Inquiry for the item from gra****

    HI there
    the courier is a local company
    is call SF express
    thank you

+View all Notice, FAQ, Q&A >>
[Use Coupon for Discount] PETPET Diapers[Carton Sales Bundle of 4] [Happy Comfort for baby]
[Use Coupon for Discount] PETPET Diapers[Carton Sales Bundle of 4] [Happy Comfort for baby]
Item Q&A
  • Question : Inquiry for the item from nur****Dec 07, 2017

  • Question : Inquiry for the item from Ice****Nov 26, 2017

    Will you replenish size XL for day pants?

    Answer : [Re] Inquiry for the item from Ice****

    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.
    Nevertheless, do visit our site often to get the latest news on the products or promotions.

  • Question : Inquiry for the item from Wee****Nov 25, 2017

    When will xl restock?

    Answer : [Re] Inquiry for the item from Wee****

    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.
    Nevertheless, do visit our site often to get the latest news on the products or promotions.

  • Question : Inquiry related delivery from ste****Nov 21, 2017

    Hi I've ordered on 14th and yet to receive.

    Answer : [Re] Inquiry related delivery from ste****

    hi there
    parcel is out for delivery thank you

  • Question : Inquiry related delivery from max****Nov 21, 2017

    Hi, my order is 236097192/3. I would like to know when I will receive the diapers. Thanks.

    Answer : [Re] Inquiry related delivery from max****


    Hi there, we would like to apologise as there will be a delay in the deliveries as the courier company is loaded with a huge amount of orders to fulfil. You will receive by next week. We apologise for all the trouble caused. We would appreciate your support and understanding on this matter. Let me know if there’s anything we can assist you with. Thanks

+View all Notice, FAQ, Q&A >>
PNKids Supplements [Singapore No. 1 Kids Multvitamin Brand]
PNKids Supplements [Singapore No. 1 Kids Multvitamin Brand]
Item Q&A
  • Question : Inquiry for the item from joj****Dec 06, 2017

    When will you restock the multivits?

    Answer : [Re] Inquiry for the item from joj****

    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.
    Nevertheless, do visit our site often to get the latest news on the products or promotions.

  • Question : Order no: 183132882Aug 22, 2016

    Dear Seller,

    I haven't receive the items for above order. Kindly check and revert.

    Answer : [Re] Order no: 183132882

    Hi there, sorry for the delay. Let us check with the courier team and revert back to you once they reply us. Thanks.

    Hi there, sorry for the delay. Let us check with the courier team and revert back to you once they reply us. Thanks.
    Hi there, kindly double confirm with us which order id you have not receive? Thanks.

    Hi there, sorry for the delay. Let us check with the courier team and revert back to you once they reply us. Thanks.

    Hi there, sorry for the delay. Let us check with the courier team and revert back to you once they reply us. Thanks.
    Hi there, kindly double confirm with us which order id you have not receive? Thanks.
    Hi there. Have you receive?

  • Question : All products Made in Which Country?Aug 04, 2016

    All products Made in Which Country?

    Answer : [Re] All products Made in Which Country?

    Hi there! USA. ;)

  • Question : Expiry Date for Item : Bright Eyes?Aug 04, 2016

    Expiry Date for Item : Bright Eyes?

    Answer : [Re] Expiry Date for Item : Bright Eyes?

    Hi there! Jan/2019 :)

  • Question : Expiry Date for Prebiotics + Vitamins 60pcs?Aug 03, 2016

    Expiry Date for Prebiotics + Vitamins 60pcs?

    Answer : [Re] Expiry Date for Prebiotics + Vitamins 60pcs?

    Hi there! June/2018 Expiry

+View all Notice, FAQ, Q&A >>
SOFTLAN Combo Fabric Conditioner 5L x 3bottles
SOFTLAN Combo Fabric Conditioner 5L x 3bottles
Item Q&A
  • Question : Inquiry related delivery from jum****Dec 04, 2017

    Hi
    Can i check with you, i did see status of my items had been delivered but i still don't received my items?

    Answer : [Re] Inquiry related delivery from jum****

    Hi there
    please let us check with the courier company thankyou

  • Question : Item not receivedSep 23, 2017

    Hi,

    I want to check when can i receive my items? Shipment out on 15th September till now i still not receive.

    Answer : [Re] Item not received

    HI there
    let us check and get back to you
    thank you

    Question : [Re] Item not received

    Hi.... Any update? I still waiting for my items to arrive my doorstep.

    Answer : [Re] Item not received

    HI there
    there is some deleay in the shipment
    you will received by this week
    thank you

  • Question : Enquiry about deliveryAug 31, 2017

    Hi, I was told by my maid that my order of 6 bottles of softlan and some toothpaste arrived earlier this morning. However, there was spillage of the softlan and it was so bad that it was all over the box and everything in it so she rejected the shipment and requested for a replacement. Rightfully so if I might add; if there are spills we are getting less volume than ordered. Your delivery guys had the gall to request that we accept the good anyway and clean it up ourselves.

    Would like to check when we will be getting a replacement shipment? If you're not able to get it delivered by 10 Sep, I would like to request for a refund.

    Answer : [Re] Enquiry about delivery

    Hi there
    sorry for the bad attidue of the courier guy we will feeback this to the courier compamy n let them know
    kindly please advise which are the items that are affected so that we can do a replacement for you
    thank you
    Colgate Advanced Whitening Toothpaste Twinpack 16…3
    Softlan Charcoal Cupboard Fresh Fabric Conditione…2
    Softlan Lavender Fresh Fabric Conditioner 5L -4

    Question : [Re] Enquiry about delivery

    Hi, thanks for your reply.

    We've not received any of the items we ordered because we did not accept anything from the courier the last time. So we would need all the items on your list. Would i be able to get all listed items by 10 sep?

    Answer : [Re] Enquiry about delivery

    Hi there
    noted
    we will re-arrange for the whole parcel to be send to you asap
    thank you

    Question : [Re] Enquiry about delivery

    Hi, it's already 8 sep and I've yet to receive the items. Will I be getting them over the weekend?

    Answer : [Re] Enquiry about delivery

    HI there
    it will be arrange to be send to you by tomorrow
    thank you
    sorry for the deleay

    Question : [Re] Enquiry about delivery

    Hi, I've received the items. Thanks for helping me with this issue.

    Answer : [Re] Enquiry about delivery

    Hi there, you are welcome and have a great day!

  • Question : Missing ItemSep 09, 2017

    This is in regards to the Qoo10 order below:-

    Cart No.: 112944638
    Order No.: 227370180
    Delivery Info: simplypost / B0011172480226

    I have received the goods this morning and realized that there is missing item in the delivery.

    The content should be as follows:-

    BUY 1 : Fabuloso Apple Fresh / BUY 2 : Fabuloso Lavender Fresh / BUY 3 : Aroma Sensations Lavender and Magnolia / BUY 4 : Fabuloso Lavender Fresh

    What i received is only three (3) bottles with one (1) bottle of Fabuloso Lavender Fresh missing (see picture attached).

    Kindly provide me an update and assist to send over the missing item.

    Thank you.

    Answer : [Re] Missing Item

    HI there
    can we check if the order is missing one bottle of Fabulso Lavender

    thank you

    Question : [Re] Missing Item

    Hi,

    Yes, I am missing a bottle of Fabuloso Lavender Fresh.

    Thank you.

    Answer : [Re] Missing Item

    HI there
    tnoted
    we will arrange to send out this to you

  • Question : STILL NOT RECEIVE (ORDER 223304883)Aug 18, 2017

    I still have not receive my order since 27 July 2017.This is my second query and you had replied on 10 Aug 2017 that you will send again but till today (18 Aug) . Its taking too long, I want a refund.

    Answer : [Re] STILL NOT RECEIVE (ORDER 223304883)

    Hi there
    Sp has delivery to you on 1st Aug
    and attach is the POD
    as my collegues is on leave we are unable to check with her what happen
    we have attach the POD for you to see
    please let us know if there is anything we can helphttps://qsm.qoo10.sg/GMKT.INC.GSM.Web/QpostPro/MessageDetail.aspx?gubun=I&h_seq_no=247124188&q_seq_no=247120819&svc_nation_cd=SG&b_cust_no=210055486&help_func_view_yn=N&list_gubun=INQ&call3rd_id=00#none
    thank you and sorry for the deleay

    Question : [Re] STILL NOT RECEIVE (ORDER 223304883)

    I had ordered another item from your side as well which was the bundle of 3 Carefree panty liners and that was the one I had received on ! Aug and posted the reviews on. The panty liner was delivered by a man who drove a black private car. As for the Softlan, I still have not received, The email I received on 2 Aug from Qoo10 that the Softlan has been shipped but not delivered . When will I be getting the Softlan? if not , please refund me the money.

    Answer : [Re] STILL NOT RECEIVE (ORDER 223304883)

    Hi there
    your softlan will be release to the courier company today

    thank you
    sorry for the deleay

    Question : [Re] STILL NOT RECEIVE (ORDER 223304883)

    You said that the Softlan will be release to the courier company on 21 Aug. Todate on 25 Aug at 9.05 PM, I still have not receive the Softlan. Its taking too long almost ONE month already since I ordered on 27 July. There was never a definite date on when the Softlan will be deliver to me on your replies. Its not fair to me that you kept me waiting and I see others who ordered later than me already got theirs.Why dont you just refund me the money and close the case. I want my money back .

    Answer : [Re] STILL NOT RECEIVE (ORDER 223304883)

    Hi there
    as per my system your softlan has been deliverd to you on 17th aug

    can check

    Question : [Re] STILL NOT RECEIVE (ORDER 223304883)

    I still have not received it as of now 28 Aug 2017 at 12.10PM. You said the Softlan was send to courier company on 21 Aug 2017, so how can it be delivered on 17 Aug 2017?. Show me the signature of the person who sign for receiving that from my house as my maid and I have been waiting for it since the day I order more than ONE MONTH AGO.If I had receive it, I wouldnt waste my time sending you emails and calling Qoo10 Help Centre.

    Answer : [Re] STILL NOT RECEIVE (ORDER 223304883)

    For your information, on my tracking it still show Shipped out on 2 Aug 2017 and not deliver yet !

    Question : [Re] STILL NOT RECEIVE (ORDER 223304883)

    Hi there
    sorry for that
    can you please provide us your order number so that we can check thrroughly again what actually happen to your order

    Answer : [Re] STILL NOT RECEIVE (ORDER 223304883)

    My order No: 223304883 on 27 July 2017 for Softlan Combo Bundle Promotion FREE BUNDLE worth $17.50 Softlan Fabric Conditioner 5L x 3 bottles ( Choice : 2 Spring Fresh and 1 Charcoal). Simplypost.asia (Delivery company) Tracking No B0011172140506 on 02 Aug 2017 (16:37:00)

    Question : [Re] STILL NOT RECEIVE (ORDER 223304883)

    HI there
    sorry for this we have found out from the courier company that the parcel that we send to them the softlan was leaking hence they have to retutn to our company
    we will have to re-send the items to you, and we will made sure you receive your softlan by this week
    please advise if the only produt missing is Softlan

    thank you

+View all Notice, FAQ, Q&A >>
Blackmores Conceive Well Gold / Blackmores Pregnancy and Breastfeeding Advanced
Blackmores Conceive Well Gold / Blackmores Pregnancy and Breastfeeding Advanced
Item Q&A
  • Question : Inquiry from cha****Dec 04, 2017

    Hi when would the stock for conceive gold be back?

    Answer : [Re] Inquiry from cha****

    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.
    Nevertheless, do visit our site often to get the latest news on the products or promotions.

  • Question : Inquiry for the item from vio****Nov 24, 2017

  • Question : Inquiry for the item from qu3****Nov 16, 2017

    What is the expired date?

    Answer : [Re] Inquiry for the item from qu3****

    hi there
    conceive well gold - Mar 2019
    pregrancy 120 tabs - 30/3/2019
    pregrancy 60 tabs - 02/09/2018

    Question : [Re] Inquiry for the item from qu3****

    Do u have the breastfeeding gold?

    Answer : [Re] Inquiry for the item from qu3****

    hi there
    currently no
    thank you

  • Question : Inquiry for the item from qu3****Nov 16, 2017

    Hi seller, do U have the breastfeeding gold?

    Answer : [Re] Inquiry for the item from qu3****

    hi there
    all the items are in the listing thank you

  • Question : Inquiry for the item from wil****Oct 29, 2017

+View all Notice, FAQ, Q&A >>
Bundle of 2 PROMO!![Nestle]CERELAC® Rice and Mixed Fruits/Mixed Vegetables/Chicken/Wheat and Honey
Bundle of 2 PROMO!![Nestle]CERELAC® Rice and Mixed Fruits/Mixed Vegetables/Chicken/Wheat and Honey
Item Q&A
  • Question : Expiry dateNov 25, 2017

    Please advise.

    Answer : [Re] Expiry date

    hi there
    we have different product please advise which one you are looking at

    Question : [Re] Expiry date

    Rice with Mixed Fruits

    Answer : [Re] Expiry date

    hi there
    expiry date is 12/12/2018

USE COUPONS!!★GOON★ Diapers from JAPAN!! [FREE 2packs of GOON Wipes from JAPAN)
USE COUPONS!!★GOON★ Diapers from JAPAN!! [FREE 2packs of GOON Wipes from JAPAN)
Item Q&A
  • Question : Order no 237781378Nov 27, 2017

    Hi , when will my order be delivered? I need them by Wednesday.

    Thank you

    Answer : [Re] Order no 237781378

    Hi there! Our delivery normally takes 3-5 working days from your order date. Please let us know if you did not receive it on the 5th. Thanks =)

    Question : [Re] Order no 237781378

    Hi the items only send out yesterday and the tracking link can’t be opened..pls resend the tracking.

    Answer : [Re] Order no 237781378

    hi there
    parcel is out for delivery today thank you

  • Question : Inquiry for the item from klh****Nov 22, 2017

    Hi there, can I check order for 114740616? I placed the order on 15th nov.

    Answer : [Re] Inquiry for the item from klh****

    Hi there, we would like to apologise as there will be a delay in the deliveries as the courier company is loaded with a huge amount of orders to fulfil. You will receive by next week. We apologise for all the trouble caused. We would appreciate your support and understanding on this matter. Let me know if there’s anything we can assist you with. Thanks

  • Question : Inquiry related delivery from mel****Nov 17, 2017

    Pls check on my order number 236089006. Delivery status claims it has been delivered on 13nov but we did not received it at all. Pls advise urgently.

    Answer : [Re] Inquiry related delivery from mel****

    hi there
    parcel has been well deliverd to you on 17th Nov
    attach is the POD

  • Question : Inquiry related delivery from Lim****Nov 15, 2017

  • Question : Inquiry for the item from nuh****Nov 14, 2017

+View all Notice, FAQ, Q&A >>
Bundle of 2 PROMO!!! [Nestle] MOM ME® Nutritional Supplement 350g x 2
Bundle of 2 PROMO!!! [Nestle] MOM ME® Nutritional Supplement 350g x 2
Item Q&A
  • Question : Inquiry for the item from tul****Nov 18, 2017

    When is expiry date?

    Answer : [Re] Inquiry for the item from tul****

    hi there
    we do not have the stocks here with us yet hence unable to advise the expiry date

    Question : [Re] Inquiry for the item from tul****

    Oh you mean it is out of stock and I cannot place order?

    Answer : [Re] Inquiry for the item from tul****

    hi there
    the stocks will arrive in these few days
    thank you

    Question : [Re] Inquiry for the item from tul****

    Have the stocks arrive? If yes, can you advise the expiry date please?

    Answer : [Re] Inquiry for the item from tul****

    hi there
    sorry let us check with the warehouse
    thankyou

    Question : [Re] Inquiry for the item from tul****

    Please check and let me know as I have raised this enquirer since 18 nov. Thank you👍🏼

    Answer : [Re] Inquiry for the item from tul****

    hi there
    noted
    thank you

  • Question : When is the expiry?Nov 25, 2017

    Hi Has the stock arrived?

    If so, can I know when is the expiry?

    Answer : [Re] When is the expiry?

    hi there
    sorry not yet
    thank you

  • Question : Inquiry for the item from jin****Oct 20, 2017

    Hi, when is the expiry date? Thanks.

    Answer : [Re] Inquiry for the item from jin****

    Hi! Thank you for shopping at Beautiful Me
    We have successfully received your feedback in our mailbox and will look into it as soon as we can.
    You will receive a reply to your query in 1 working day

★BABYLOVE★ CARTON SALE!! Playpants/ DayPants / NightPants / Easy Tape
★BABYLOVE★ CARTON SALE!! Playpants/ DayPants / NightPants / Easy Tape
Item Q&A
  • Question : Inquiry from say****Nov 22, 2017

    Order number : 235638938

    Order received yesterday 21nov, 10 days after ordering. But item is wrong. I ordered playpants size L.
    But received day/night pants size XL. Please kindly exchange all 4 packets with the correct size as soon as possible. Thanks

    Answer : [Re] Inquiry from say****

    hi there
    sorry for this we will re-send to you the correct size do take note that the collection and the delivery guy is not the same
    thank you

    Question : [Re] Inquiry from say****

    Thank u. May i know when will the exchange take place?

    Answer : [Re] Inquiry from say****

    hi there
    the latest will be next tuesday thank you

    Question : [Re] Inquiry from say****

    Hi to date i hv not received the exchange. Tmr is tuesday, please make sure exchange will be done tmr. Thanks

    Answer : [Re] Inquiry from say****

    hi there
    the parcel is out for delivery today thank you
    for the collection it will be done by this week
    thank you]

  • Question : When is the expected date to receive my itemsNov 22, 2017

  • Question : Refund PLEASENov 21, 2017

    Since you sent message that item sold out. Have you done the refund???

    Answer : [Re] Refund PLEASE

    hi there
    we will procced with the refund
    thank you

  • Question : Inquiry for the item from cch****Nov 07, 2017

  • Question : Inquiry for the item from Est****Nov 05, 2017

    What is the diff between daypant and playpant?

    Answer : [Re] Inquiry for the item from Est****

    hi there
    Daypantsis designed with Baby's all-day comfort in mind. Features Easy Tapes that provides easy fastening and adjustment, while keeping your baby happy and dry all day long. while playpant
    double absorbent layers that provides quick absorbency, designed to help keep your baby healthy and happy. Comfortably fit for every movement.
    thank you

+View all Notice, FAQ, Q&A >>
[Use Coupon For Discount] ★Carton Sale★ Certainty Tape / DayPants / SuperPants Adult Diapers
[Use Coupon For Discount] ★Carton Sale★ Certainty Tape / DayPants / SuperPants Adult Diapers
Item Q&A
  • Question : Restocking of superpantsNov 27, 2017

  • Question : tapeNov 17, 2017

    Hi, any restock for tape L, by next week?

    Answer : [Re] tape

    Hi There


    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.
    Nevertheless, do visit our site often to get the latest news on the products or promotions.

  • Question : Inquiry related delivery from pat****Nov 14, 2017

    Hi, my order no.235230545.. May I know when my is the delivery date? Thanks!

    Answer : [Re] Inquiry related delivery from pat****

    hi there
    your parcel has been well deliverd to you on 14th Nov
    thank you

  • Question : Inquiry related delivery from pat****Nov 14, 2017

    Hi, my order no.235230545.. May I know when my is the delivery date? Thanks!

    Answer : [Re] Inquiry related delivery from pat****

    hi there
    parcel has been well delivered to you yesterday 14th Nov
    thank you

  • Question : Inquiry for the item from ang****Nov 12, 2017

+View all Notice, FAQ, Q&A >>
[Nestle]Nan OPTIPRO® H.A. 2 Follow-Up/H.A. 3 Growing Up/Kid 4 Growing Up Milk/Gro 3 Growing Up Milk
[Nestle]Nan OPTIPRO® H.A. 2 Follow-Up/H.A. 3 Growing Up/Kid 4 Growing Up Milk/Gro 3 Growing Up Milk
Item Q&A
  • Question : Inquiry related delivery from col****Nov 27, 2017

    My Inquiry
    REF: Order 235473594.
    I have yet to receive the items.
    Delivery company Simply Post sms me that they will deliver on Saturday. Whole day never come. Checked on their website on the status and they indicated my delivery returned back to hub.
    Can you pls check with them and update me?
    It's taking a good long time.

    Answer : [Re] Inquiry related delivery from col****

    hi there
    we have arrange with SImply Post to contact you for the re-delivery
    thank you]

  • Question : Inquiry related delivery from hyw****Nov 24, 2017

    Order 236415766
    Dear seller,
    my order on 15 Nov was not yet received
    It's been more than a week, Could you help to expedite?
    Thanks a lot

    Answer : [Re] Inquiry related delivery from hyw****

    hi there
    parcel has been well delivered to you on 25th Nov

  • Question : Inquiry related delivery from col****Nov 18, 2017

    REF: Order 235473594.
    I have yet to receive the items.
    Can you help me expedite as I need the milk urgent pls?
    Thanks.

    Answer : [Re] Inquiry related delivery from col****

    Hi there, we would like to apologise as there will be a delay in the deliveries as the courier company is loaded with a huge amount of orders to fulfil. You will receive by this week. We apologise for all the trouble caused. We would appreciate your support and understanding on this matter. Let me know if there’s anything we can assist you with. Thanks

  • Question : Inquiry for the item from ven****Nov 04, 2017

    Hi seller,

    I refer to my order 233090787.

    I saw from the postage mail there is a China address or no.
    May I understand if the how is the milk powder transported? Is this authentic from Switzerland?

    Thanks

    Answer : [Re] Inquiry for the item from ven****

    hi there
    the items is from switzerland this is the courier company china hotline
    thank you

  • Question : Inquiry for the item from joy****Oct 22, 2017

    May I know where is it manufactured ? How fast is the delivery as I need it pretty urgently

    Answer : [Re] Inquiry for the item from joy****

    Hi there
    is made in Switerzland
    delivery will be from three to five working days
    thank you

Bundle of 2 PROMO [Nestle]CERELAC® Brown Rice n Milk/Rice n Milk/Rice n Soya/ Oats/ Multi Grain Veg
Bundle of 2 PROMO [Nestle]CERELAC® Brown Rice n Milk/Rice n Milk/Rice n Soya/ Oats/ Multi Grain Veg
Item Q&A
  • Question : does oats cotain phyric acid?Nov 24, 2017

    does oats cotain phyric acid?

    Answer : [Re] does oats cotain phyric acid?

    hi there
    let us check and get back to you

FREE SHIPPING! [NEUTROGENA] Rainbath Refreshing/Ocean Mist/Green Tea Shower Gel 473ml+473ml
FREE SHIPPING! [NEUTROGENA] Rainbath Refreshing/Ocean Mist/Green Tea Shower Gel 473ml+473ml
Item Q&A
  • Question : Inquiry related delivery from She****Nov 21, 2017

    Re order: 236299948 delivery.. it's been a week n status Hv been shipping on delivery. Can check when will my items be delivered?

    Answer : [Re] Inquiry related delivery from She****


    Hi there, we would like to apologise as there will be a delay in the deliveries as the courier company is loaded with a huge amount of orders to fulfil. You will receive by next week. We apologise for all the trouble caused. We would appreciate your support and understanding on this matter. Let me know if there’s anything we can assist you with. Thanks

  • Question : Inquiry from chi****Nov 15, 2017

    I’m ordering about be $100, why am I unable to get the $20 discount?

    Answer : [Re] Inquiry from chi****

    This is my first time ordering

    Question : [Re] Inquiry from chi****

    HI there
    have you join our shop?

  • Question : Inquiry related delivery from ten****Nov 12, 2017

  • Question : Inquiry for the item from juz****Oct 20, 2017

    Could you kindly advise the expiry or manufacturing dates for all the 3 types of shower gel please?
    Many thanks! 😊

    Answer : [Re] Inquiry for the item from juz****

    HI there
    green tea is mfg 18/8.2017
    normal is 2016 Aug
    the other one is 2016 Sep
    thank you

  • Question : Inquiry related delivery from joh****Oct 20, 2017

    hi, may I know that the seller deliver is through SingPost? Because weekday there is nobody in the house. If big item can get into the mail box. Or can send to office address? Thanks

    Answer : [Re] Inquiry related delivery from joh****

    HI there
    we are using SF express
    please note that our delivery timing is normal working hours
    Sat there is delivery

+View all Notice, FAQ, Q&A >>
ZA Perfect Fit Two Way Foundation Refill + Casing / Brows Liner Twin Pack [Qoo10 EXCLUSIVE]
ZA Perfect Fit Two Way Foundation Refill + Casing / Brows Liner Twin Pack [Qoo10 EXCLUSIVE]
Item Q&A
  • Question : Inquiry related delivery from Fai****Nov 19, 2017

    Hi.

    If I buy today. When can I received?

    Answer : [Re] Inquiry related delivery from Fai****

    Hi there! Our delivery normally takes 3-5 working days from your order date. Please let us know if you did not receive it on the 5th. Thanks =)

  • Question : Inquiry related delivery from Fai****Nov 19, 2017

    Hi.

    If I buy today. When can I received?

    Answer : [Re] Inquiry related delivery from Fai****

    Hi there! Our delivery normally takes 3-5 working days from your order date. Please let us know if you did not receive it on the 5th. Thanks =)

  • Question : Inquiry for the item from yfu****Nov 19, 2017

    Hi Seller,

    For your promo, do we get 2 pieces of foundation or 1 piece?

    Answer : [Re] Inquiry for the item from yfu****

    hi there
    1 piece
    thank you

Colgate Total Pro/Advanced/Charcoal/Clean Mint/ Whitening / Clean Gel Toothpaste 150g
Colgate Total Pro/Advanced/Charcoal/Clean Mint/ Whitening / Clean Gel Toothpaste 150g
Item Q&A
  • Question : Why the long wait?Nov 17, 2017

    6 days since my multiple orders and the status show not picked-up yet by courier? Is there something wrong?

    Answer : [Re] Why the long wait?

    Hi there, we would like to apologise as there will be a delay in the deliveries as the courier company is loaded with a huge amount of orders to fulfil. You will receive by this week. We apologise for all the trouble caused. We would appreciate your support and understanding on this matter. Let me know if there’s anything we can assist you with. Thanks

[Use Coupon for Discount] Nestle Nan OPTIPRO® H.A. 2 Follow-Up 800g / H.A. 3 Growing Up 800g / OPTIP
[Use Coupon for Discount] Nestle Nan OPTIPRO® H.A. 2 Follow-Up 800g / H.A. 3 Growing Up 800g / OPTIP
Item Q&A
  • Question : Inquiry for the item from yii****Nov 16, 2017

    have not received my item. pls advise status

    Answer : [Re] Inquiry for the item from yii****

    Hi there, we would like to apologise as there will be a delay in the deliveries as the courier company is loaded with a huge amount of orders to fulfil. You will receive by next week. We apologise for all the trouble caused. We would appreciate your support and understanding on this matter. Let me know if there’s anything we can assist you with. Thanks

  • Question : Inquiry for the item from ang****Nov 10, 2017

  • Question : Inquiry for the item from chu****Oct 29, 2017

    Wrong order , pls contact me , can let me know how to exchange

    Answer : [Re] Inquiry for the item from chu****

    hi there
    please advise if the wrong items ahs been send to you
    thank you

  • Question : Inquiry for the item from Yiq****Oct 25, 2017

    Any stock for nan 3?

    Answer : [Re] Inquiry for the item from Yiq****

    HI there
    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.
    Nevertheless, do visit our site often to get the latest news on the products or promotions.

    Question : [Re] Inquiry for the item from Yiq****

    Why your time same price is much more expensive then normal price for nan 3?

    Answer : [Re] Inquiry for the item from Yiq****

    hi there
    would you be able to shown us the screenshot
    thank you

    Question : [Re] Inquiry for the item from Yiq****

    Now u sell nan 3 for 6 tin is $264.50 after time sale over, which is one tin is $44. Fair price only selling $38.60. U are selling much more expensive than outside.

    Answer : [Re] Inquiry for the item from Yiq****

    hi there
    noted on this we will feedback this to our marketing side
    thank you

  • Question : Inquiry for the item from leh****Oct 24, 2017

    Can I know the expiry date of nan kid 4

    Answer : [Re] Inquiry for the item from leh****

    HI there
    is 23/10/2018

+View all Notice, FAQ, Q&A >>
[McCormick] Garlic Powder 88g
[McCormick] Garlic Powder 88g
Item Q&A
  • Question : Inquiry for the item from won****Nov 14, 2017

    hi seller ur price rtoo expensive if u lower abit sure many people buy. if u can lower abit i get 2 bottle

    Answer : [Re] Inquiry for the item from won****

    hi there
    thanks for the suggestion we will feedback thank you

[Senka] Perfect Whip 120g/Perfect White Clay 120g/Perfect Double Wash 120g/Perfect Gel 160g
[Senka] Perfect Whip 120g/Perfect White Clay 120g/Perfect Double Wash 120g/Perfect Gel 160g
Item Q&A