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Q & A Lists
Item Question & Answer
★BABYLOVE★ PREMIUM GOLD Tape and Pants Diapers - available in ALL sizes [Carton Deal]
★BABYLOVE★ PREMIUM GOLD Tape and Pants Diapers - available in ALL sizes [Carton Deal]
Item Q&A
  • Question : Inquiry for the item from sil****Mar 18, 2019

    Hi, when will XL pants be restocked? Thks

    Answer : [Re] Inquiry for the item from sil****

    Hi there,
    Thank you for your interest onto our product. We are planning to replenish the stocks soon for this item. But we are so sorry we do not have a definite date to provide you . Kindly check our page oftenly to get updated on availability details. Thank you for your support.


    Regards,
    Endrew

  • Question : Inquiry for the item from lec****Mar 06, 2019

    Hi there, waiting for Jan till now still unable to order the XXL pants for my kids, may I know when is your stock available?

    Answer : [Re] Inquiry for the item from lec****

    Dear customer,

    Thank you for your interest onto our product. We are planning to replenish the stocks soon for this item. But we are so sorry we do not have a definite date to provide you. Kindly check our page often to get updated on availability details. Thank you for your support.

    Regadrs,
    Ash

  • Question : Inquiry for the item from mar****Mar 03, 2019

  • Question : Inquiry for the item from lec****Jan 18, 2019

    Hi, may I know when you will restocking for the XXL pants ? Thanks

    Answer : [Re] Inquiry for the item from lec****

    Hi there,
    Thank you for your interest onto our product. We are planning to replenish the stocks soon for this item. But we are so sorry we do not have a definite date to provide you . Kindly check our page oftenly to get updated on availability details. Thank you for your support.


    Regards,
    Endrew

  • Question : Inquiry for the item from 234****Nov 18, 2018

    Hi! When are you restocking the normal babylove pants? The green pack one?

    Answer : [Re] Inquiry for the item from 234****

    Hi there! We apologize for the unexpected delay. Currently, your parcel has been picked and packed and is ready to be shipped out. You may check your delivery status 1-2 working days from now through: http://www.sf-express.com/sg/en/ . Tracking number: 080048484702,843005019429. Thank you and have a nice day.




    Regards,
    Endrew

    Question : [Re] Inquiry for the item from 234****

    Hi’ I’m asking about when this will restock :)

    Answer : [Re] Inquiry for the item from 234****

    Hi there,
    Thank you for your interest onto our product. We are planning to replenish the stocks soon for this item. Do check our page oftenly to get updated on availability details. Thank you for your support.


    Regards,
    Endrew

+View all Notice, FAQ, Q&A >>
FREE SHIPPING!!★Carton Sales★ Tena VALUE / Slip Super / Pants Adult Diapers
FREE SHIPPING!!★Carton Sales★ Tena VALUE / Slip Super / Pants Adult Diapers
Item Q&A
  • Question : Inquiry from jen****Mar 17, 2019

  • Question : Inquiry from cer****Mar 11, 2019

  • Question : Inquiry for the item from lfl****Mar 06, 2019

  • Question : Inquiry for the item from 210****Feb 21, 2019

  • Question : Inquiry for the item from 234****Feb 26, 2019

    Hi Andrew,

    When will you restock for value L?

    Regards
    SCLee

    Answer : [Re] Inquiry for the item from 234****

    Dear Customer,

    Thank you for your interest onto our product. We are planning to replenish the stocks soon for this item. But we are so sorry we do not have a definite date to provide you. Kindly check our page often to get updated on availability details. Thank you for your support.

    Regards,
    Ash

+View all Notice, FAQ, Q&A >>
[Top] Detergent (Anti-Bacterial / Blooming Freshness / Super Colour / Super White) 3.6kg / 4kg
[Top] Detergent (Anti-Bacterial / Blooming Freshness / Super Colour / Super White) 3.6kg / 4kg
Item Q&A
  • Question : Inquiry for the item from ong****Mar 16, 2019

    Please advice is this product is in powder or liquid form?

    Answer : [Re] Inquiry for the item from ong****

    Hi there,
    Kindly advise which variant you referring to please?


    Regards,
    Endrew

  • Question : Inquiry for the item from Cha****Mar 01, 2019

    Hi, does this come with a scoop? Otherwise how should I measure the soap powder required for wash?

    Answer : [Re] Inquiry for the item from Cha****

    Hi there,
    Thank you for showing interest. Sorry the pack does not come with scoop inside.



    Regards,
    Endrew

[Carton Sales Bundle of 4] PETPET Diapers Happy Comfort for Baby
[Carton Sales Bundle of 4] PETPET Diapers Happy Comfort for Baby
Item Q&A
  • Question : Inquiry for the item from wee****Mar 16, 2019

    Do u still hv nite pants XXL size?

    Answer : [Re] Inquiry for the item from wee****

    Hi there,
    Thank you for your interest onto our product. We are planning to replenish the stocks soon for this item. But we are so sorry we do not have a definite date to provide you . Kindly check our page oftenly to get updated on availability details. Thank you for your support.


    Regards,
    Endrew

  • Question : Inquiry for the item from jcq****Feb 22, 2019

  • Question : Inquiry for the item from buf****Feb 22, 2019

    When will you restock for xl pant? Thanks

    Answer : [Re] Inquiry for the item from buf****

    Hi there,
    Thank you for your interest onto our product. We are planning to replenish the stocks soon for this item. But we are so sorry we do not have a definite date to provide you . Kindly check our page oftenly to get updated on availability details. Thank you for your support.


    Regards,
    Endrew

  • Question : Inquiry for the item from loa****Feb 19, 2019

    Hi. Do u still have stock for xl pants? I want to buy 2.

    Answer : [Re] Inquiry for the item from loa****

    Hi there,
    Thank you for your interest onto our product. We are planning to replenish the stocks soon for this item. But we are so sorry we do not have a definite date to provide you . Kindly check our page oftenly to get updated on availability details. Thank you for your support.


    Regards,
    Endrew

  • Question : Inquiry for the item from xiu****Feb 19, 2019

    Hi seller, when is the next shipment for the day/night pants XL coming?

    Thanks
    Buyer

    Answer : [Re] Inquiry for the item from xiu****

    Hi there,
    Thank you for your interest onto our product. We are planning to replenish the stocks soon for this item. But we are so sorry we do not have a definite date to provide you . Kindly check our page oftenly to get updated on availability details. Thank you for your support.


    Regards,
    Endrew

+View all Notice, FAQ, Q&A >>
[Fancy Feast]Cat Can Food-Chicken Feast/Ocean Whitefish N Tuna/Tender Liver N Chicken x 24cans
[Fancy Feast]Cat Can Food-Chicken Feast/Ocean Whitefish N Tuna/Tender Liver N Chicken x 24cans
Item Q&A
  • Question : Inquiry related delivery from eik****Mar 15, 2019

    Hi thank you for your prompt delivery but regret to inform you that one of the four cartons I ordered was not manufactured in USA. Please may I know why the carton manufactured in Thailand was sent? Would you be kind enough to exchange with one that is manufactured in USA? I ordered four cartons after you replied that your cat canned food is manufactured in the States. Would greatly appreciate a response from you.

    Answer : [Re] Inquiry related delivery from eik****

    Dear customer, kindly allow us to check on the manufacturer and we will get back to you shortly.


    Regards,
    Endrew

  • Question : Inquiry from jay****Mar 01, 2019

  • Question : Inquiry for the item from eik****Mar 01, 2019

    May I know if the cat canned food manufactured in Thailand?

    Answer : [Re] Inquiry for the item from eik****

    Hi there,Thank you for reaching out to us. For your kind information,This item is made in USA. Hope this clarifies you. Regards,Arvin.

[APPLY Q10 Cart Coupon] [CARTON SALE] DRYPERSWEE WEE DRY / DRY PANTZ / TAPE  / PANTS
[APPLY Q10 Cart Coupon] [CARTON SALE] DRYPERSWEE WEE DRY / DRY PANTZ / TAPE / PANTS
Item Q&A
  • Question : Inquiry related delivery from hud****Mar 02, 2019

    Hi any updates?

    Answer : [Re] Inquiry related delivery from hud****



    Hi there,We are very sorry for the inconvenience cause. Kindly give us some time to check on this matter with our logistic partners as we already expedite your order for shipment delivery. Hope this clarifies you. Regards,Arvin.


    Dear Nor,

    Good morning. We apologize for the unexpected delay in delivery. In order to avoid further delay, we can proceed to resend the items for you instead of refund. Do let us know if you prefer re-delivery or refund. Will be waiting for your reply. Thank you for bringing that to our attention.

    Regards,
    Ash
    (Mar 06, 2019 10:12)

    Question : [Re] Inquiry related delivery from hud****

    Hi, i would like a resend. Please advise on the earliest date for delivery. Thank you

    Answer : [Re] Inquiry related delivery from hud****

    I would like a Re-delivery* Please advise on the earliest date for delivery. Thank you

    Question : [Re] Inquiry related delivery from hud****

    Hi there,
    Do allow us 3-5 working days we will resend the ordered item to you using courier SF Express. Kindly be prepared as they would contact beforehand to ensure smooth delivery process. Appreciate your kind patience on this matter. Thank you.



    Regards,
    Endrew

    Answer : [Re] Inquiry related delivery from hud****

    Hi, I have received the diapers today. Thank you

    Question : [Re] Inquiry related delivery from hud****

    Hi there,
    Glad to hear you received your parcel. Looking forward to business with you again in near future. Thank you and have a nice day.


    Regards,
    Endrew

  • Question : Inquiry related cancel and refund from hud****Mar 04, 2019

    Hi, you have NOT answered to my queries and I have YET to receive the diapers that i ordered on the 13th Feb. I would like to proceed to request for refund since you FAIL to deliver the goods till now.

    Answer : [Re] Inquiry related cancel and refund from hud****



    Hi there,We are very sorry for the inconvenience cause. Kindly give us some time to check on this matter with our logistic partners as we already expedite your order for shipment delivery. Hope this clarifies you. Regards,Arvin.


    Dear Nor,

    Good morning. We apologize for the unexpected delay in delivery. In order to avoid further delay, we can proceed to resend the items for you instead of refund. Do let us know if you prefer re-delivery or refund. Will be waiting for your reply. Thank you for bringing that to our attention.

    Regards,
    Ash
    (Mar 06, 2019 10:12)

  • Question : Inquiry from hoc****Mar 02, 2019

  • Question : Inquiry for the item from qua****Mar 02, 2019

  • Question : Inquiry related delivery from daf****Mar 02, 2019

+View all Notice, FAQ, Q&A >>
Buy 2 at $6.80 [Shokubutsu] Radiance Facial Foam (Brightening / Moisturizing / Vitalizing)
Buy 2 at $6.80 [Shokubutsu] Radiance Facial Foam (Brightening / Moisturizing / Vitalizing)
Item Q&A
  • Question : Inquiry for the item from low****Mar 15, 2019

    What is the expiry date for all 3 types?
    Thanks.

    Answer : [Re] Inquiry for the item from low****

    Hi there,
    Thank you for your interest onto our product. We are so sorry we are unable to provide exact expiry date of the product due to expiry dates may vary based on shipments stocks. But no worries, we do always ensure that product delivered with more than 6 months expiry. You can contact us and request for exchange if the expiry date is less than 6 months. Thank you for your support.



    Regards,
    Endrew

Bundle of 3 PROMO!!! [Nestle] NAN® OPTIPRO® Milk Powder x 3 cans
Bundle of 3 PROMO!!! [Nestle] NAN® OPTIPRO® Milk Powder x 3 cans
Item Q&A
  • Question : Inquiry for the item from pat****Mar 15, 2019

    Expiry of nan optipro 2. Thanks

    Answer : [Re] Inquiry for the item from pat****

    Hi there,
    Thank you for your interest onto our product. We are so sorry we are unable to provide exact expiry date of the product due to expiry dates may vary based on shipments stocks. But no worries, we do always ensure that product delivered with more than 6 months expiry. You can contact us and request for exchange if the expiry date is less than 6 months. Thank you for your support.



    Regards,
    Endrew

  • Question : Inquiry for the item from ran****Mar 09, 2019

  • Question : Inquiry for the item from joa****Mar 10, 2019

    Hi can't add to cart as there's no selection for the voucher. Pls rectify, Thanks!

    Answer : [Re] Inquiry for the item from joa****

    Hi there,
    Kindly assist to provide us the screenshot of the error you faced please. That would help us to check and advise further. Thank you.


    Regards,
    Endrew

  • Answer : [Re] Inquiry related return and exchange from 233****

    Hi there,
    Thank you for reaching us. How can we assist you please?



    Regards,
    Endrew

  • Question : Inquiry from Hui****Mar 01, 2019

    Cannot add to cart cos must select all option but no dropdown to choose from at the 2nd option.

    Answer : [Re] Inquiry from Hui****

    Dear customer,

    We are sorry that there is a technical issue in the page. We have added the free gift voucher. If you have any further inquiries, we would be glad to assist you. Thank you for reaching out us.

    Regards,
    Ash

+View all Notice, FAQ, Q&A >>
★BABYLOVE★ CARTON SALE!! Playpants/ Day Night Pants / NightPants / Easy Tape
★BABYLOVE★ CARTON SALE!! Playpants/ Day Night Pants / NightPants / Easy Tape
Item Q&A
  • Question : Inquiry for the item from Mab****Mar 13, 2019

    Hi, when is the restock for jumbo playpants XL? TIA!

    Answer : [Re] Inquiry for the item from Mab****


    Hi there,
    Thank you for showing interest onto our product. We are planning to replenish the stocks soon for this item. But we are so sorry we do not have a definite date to provide you . Kindly check our page oftenly to get updated on availability details. Thank you for your support.


    Regards,
    Endrew

  • Question : Inquiry for the item from dor****Mar 12, 2019

    Hi any restock for night pants xxl?

    Answer : [Re] Inquiry for the item from dor****

    Hi there,
    Thank you for showing interest onto our product. We are planning to replenish the stocks soon for this item. But we are so sorry we do not have a definite date to provide you . Kindly check our page oftenly to get updated on availability details. Thank you for your support.


    Regards,
    Endrew

  • Question : Inquiry for the item from lyn****Mar 12, 2019

  • Question : Inquiry for the item from sus****Feb 20, 2019

    Date printed states 2016, isn't that too old a batch to sell? Possible to exchange?

    Answer : [Re] Inquiry for the item from sus****

    Hi there,
    Thank you for reaching us. We usually practise sending out items with at least more than 6 months expiry date. Product lasts 3 years from MFG date. For your request, kindly allow us some time we ill check on warehouse if got any latest stock and we will get back to you.



    Regards,
    Endrew

    Hi there,
    Thank you for waiting. We have checked and very sorry to inform the current stock we have is as same expiry date as you received. Very sorry for any inconvenience caused.



    Regards,
    Endrew
    (Feb 26, 2019 12:09)

    Question : [Re] Inquiry for the item from sus****

    In that case possible to return and refund since I can't even exchange? All 3 packs unopened still.

    Answer : [Re] Inquiry for the item from sus****

    Hi there,Thank you for reaching out to us.For your kind information,Yes is it still possible to return and refund but there will be charge of $8 fee for the shipment collection. Kindly let us know if you're fine for the refund claim. Thank you,Arvin.

    Question : [Re] Inquiry for the item from sus****

    Can I bring to your shop myself? Not worth the $8 just for collection. Let me know address and opening time.

    Answer : [Re] Inquiry for the item from sus****

    Dear Joyce,

    As much as we would like to help you on this matter, but we are sorry that self exchange/return is not available at the moment. We seek your kind understanding on this matter. Our apologies for the inconvenience caused. Thank you.

    Regards,
    Ash

    Question : [Re] Inquiry for the item from sus****

    I'm sure you are able to help. So when will the self exchange be made available since it doesn't require much of your effort to engage manpower to collect from me. And I can let you know which day I'm dropping by.

    Answer : [Re] Inquiry for the item from sus****

    Hi Joyce,
    For your kind understanding, we only practise courier service collection due to tracking purposes. We appreciate your willingness to drive to our place to return the item but as mentioned we do not practise self return method. You may make the payment of $8 for the shipping fee via link below. And do notify us here for us to make arrangements.

    Link : https://synagie.com/return_exchange/?amount=800&?order=290222559


    Regards,
    Endrew

  • Question : Inquiry for the item from liy****Mar 06, 2019

    Hi seller

    When is yr restock for Day night pant big sizes?

    Answer : [Re] Inquiry for the item from liy****

    Dear Customer,

    Thank you for your interest onto our product. We are planning to replenish the stocks soon for this item. But we are so sorry we do not have a definite date to provide you. Kindly check our page often to get updated on availability details. Thank you for your support.

    Regards,
    Ash

+View all Notice, FAQ, Q&A >>
[Bundle Of 6 PROMO] Nestle Nan OPTIPRO® x 6 cans [*FREE Happy Boat Gift Voucher!]
[Bundle Of 6 PROMO] Nestle Nan OPTIPRO® x 6 cans [*FREE Happy Boat Gift Voucher!]
Item Q&A
  • Question : Inquiry for the item from dtk****Mar 13, 2019

    Hi, your free gift option is blank, and I cannot add item to cart. I do not need the free gift. Could you remove that option?

    Answer : [Re] Inquiry for the item from dtk****

    Hi there, the list is updated. Kindly try again. Thank you.


    Regards,
    Endrew

  • Question : Inquiry related delivery from bio****Mar 10, 2019

    why cannot add in cart?

    Answer : [Re] Inquiry related delivery from bio****

    Hi there,
    Kindly assist to provide us the screenshot of the error you faced please. That would help us to check and advise further. Thank you.


    Regards,
    Endrew

  • Question : Inquiry for the item from Eun****Jan 07, 2019

    Cart no 123725608
    Hi seller, despite my repeated instructions to you not to send dented tins, you still sent. I received 6 tins and 5 were dented. Please arrange to redeliver 5 new tins without any dent. As mentioned previously, i will not accept dented tins but you still sent. Pls do a delivery asap. Thank you

    Answer : [Re] Inquiry for the item from Eun****

    Hi there,
    Kindly allow us 3-5 days we will replace the item for you. We will be using courier SF Express to process the exchange. Do note that delivery guy and collection guy may not be the same person. The courier service will contact you beforehand for you to make early preparation at home and to ensure smooth exchange process. Seeking your kind patience on this matter. Thank you.



    Regards,
    Endrew

    Question : [Re] Inquiry for the item from Eun****

    Hi i just received 5 tins from you to replace the earlier sent. However, 4 of the 5 tins are dented. Please do a replacement urgently and do not send any more dented tins. It is wasting both your and my time.

    When you first sent the 6 tins, i already reminded you not to send dented tins. Now, you sent the repalcemnt tins, they are also dented.

    Please

    Answer : [Re] Inquiry for the item from Eun****

    Hi there,
    We are sorry that the tins you received is dented . We will replace the 4 tins in 3-5 working days time using courier SF EXpress .


    Regards,
    Endrew

    Question : [Re] Inquiry for the item from Eun****

    Hi
    It has been more than 5 days. Please send me 4 undented tins urgentlt. Please check before you come as i dont wish to have another round of getting back to you to replave the tins. At tge same time, please collect back your numerous tins of dented milk powder.

    Answer : [Re] Inquiry for the item from Eun****

    Hi there,
    Your replacement order is shipped to SF Express under tracking number 080056565014 . You may receive in 1-2 days time. Kindly be prepared .


    Regards,
    Endrew

    Question : [Re] Inquiry for the item from Eun****

    I received the tins. Please get your people to collect the dented tins asap. Thks

    Answer : [Re] Inquiry for the item from Eun****

    Hi there,
    Kindly advise if anyone from the courier SF Express have contacted you for the collection of dented tins ?


    Regards,
    Endrew

    Question : [Re] Inquiry for the item from Eun****

    No. Pls arrange for them to come soon

    Answer : [Re] Inquiry for the item from Eun****

    Hi there,
    We have informed the courier to initiate the collection by this week. Do update us once collection is done . Thank you .



    Regards,
    Endrew

    Question : [Re] Inquiry for the item from Eun****

    Pls let the courier to come by tomorrow Friday 1.2.19.

    Answer : [Re] Inquiry for the item from Eun****

    Hi there,
    The courier claimed that they are unable to reach you . Kindly reconfirm your contact number please ?


    Thank you.

    Regards,
    Endrew

    Question : [Re] Inquiry for the item from Eun****

    No missed call. Its the same number that the courier got me when he send the tins

    Answer : [Re] Inquiry for the item from Eun****

    Hi Eunice,
    As we checked with courier, the informed they called on 29th Jan and the number is 66030210. They said number was not reachable. Kindly revert to us if you had received any calls from that number please? That would help us to further check with the courier. Sorry for any inconvenience caused.


    Regards,
    Endrew

    Question : [Re] Inquiry for the item from Eun****

    Where did they get this tel number from? Of course its not reachable as it is not my number. Pls contact me at my usual number as mentioned in all my qoo purchases and where all your previous courier had no problems in reaching me.

    Answer : [Re] Inquiry for the item from Eun****

    Hi there,
    We will inform the courier on this matter and expedite the collection. Sorry for any inconvenience caused. Contact Number : 8132-2321


    Regards,
    Endrew

    Question : [Re] Inquiry for the item from Eun****

    Seller, are you not concerned that at least 8 tins of dented milk powder are still with me?

    Answer : [Re] Inquiry for the item from Eun****

    Dear Eunice,

    May we check if the courier service has contact you via phone call or message regarding the collection? Thank you for bringing that to our attention.

    Regards,
    Ash

    Question : [Re] Inquiry for the item from Eun****

    Courier finally came today after more than 2 weeks

    Answer : [Re] Inquiry for the item from Eun****

    Dear Eunice,

    We are glad to know that the tins has been collected. Thank you for shopping with us. Have a nice day ahead.

    Regards,
    Ash

  • Question : Inquiry for the item from won****Jan 07, 2019

    NAN 2 OPTIPRO is new look or old look?

    Answer : [Re] Inquiry for the item from won****

    Hi there,
    Thank you for your interest . For your information all item we sell is as per listed in our product description .


    Regards,
    Endrew

  • Question : Inquiry for the item from won****Jan 05, 2019

    May i know NAN 2 OptiPro is new look or old look?

    Answer : [Re] Inquiry for the item from won****

    Hi there,
    Thank you for your interest . Kindly refer to the product description , we have listed with image of the item together with nutrition informations .



    Regards,
    Endrew

+View all Notice, FAQ, Q&A >>
[Use Coupon For Discount] ★Carton Sale★ Certainty Tape / DayPants / SuperPants Adult Diapers
[Use Coupon For Discount] ★Carton Sale★ Certainty Tape / DayPants / SuperPants Adult Diapers
Item Q&A
  • Question : Inquiry for the item from alv****Mar 11, 2019

    Hi may I know when will u restock the tape diapers.

    Answer : [Re] Inquiry for the item from alv****

    Hi there,
    Thank you for showing interest onto our product. We are planning to replenish the stocks soon for this item. But we are so sorry we do not have a definite date to provide you . Kindly check our page oftenly to get updated on availability details. Thank you for your support.


    Regards,
    Endrew

    Question : [Re] Inquiry for the item from alv****

    But roughly when? In a weeks time?

    Answer : [Re] Inquiry for the item from alv****

    But roughly when? In a weeks time?

    Question : [Re] Inquiry for the item from alv****

    But roughly when? In a weeks time?

    Answer : [Re] Inquiry for the item from alv****

    But roughly when? In a weeks time?

    Question : [Re] Inquiry for the item from alv****

    But roughly when? In a weeks time?

    Answer : [Re] Inquiry for the item from alv****

    But roughly when? In a weeks time?

    Question : [Re] Inquiry for the item from alv****

    But roughly when? In a weeks time?

    Answer : [Re] Inquiry for the item from alv****

    Hi there,
    Appreciate your interest. But very sorry we do not have a definite date to provide you .


    Regards,
    Endrew

  • Question : Inquiry related return and exchange from Pjo****Mar 06, 2019

  • Question : Inquiry related return and exchange from Pjo****Mar 06, 2019

  • Question : Inquiry related return and exchange from Pjo****Mar 06, 2019

  • Question : Inquiry related return and exchange from Pjo****Mar 01, 2019

+View all Notice, FAQ, Q&A >>
FREE SHIPPING 1ST 100 QTY!! Fresh Rice Organic Thai Mixed Fragrant Brown Rice 1kg
FREE SHIPPING 1ST 100 QTY!! Fresh Rice Organic Thai Mixed Fragrant Brown Rice 1kg
Item Q&A
  • Question : Inquiry related delivery from vin****Mar 10, 2019

    pls help to arrange delivery for 2 diff places as stated in my message. Million of tks.

    Answer : [Re] Inquiry related delivery from vin****

    Hi Kris Tan,
    Thank you for purchasing from us. Please be informed that all ordered items will be sent to the initial address you input in the system during purchase. We are very sorry being unable to split into 2 different deliveries as you requested.


    Regards,
    Endrew

    Question : [Re] Inquiry related delivery from vin****

    Ok

    Answer : [Re] Inquiry related delivery from vin****

    Thank you for your kind understanding on this matter

    Question : [Re] Inquiry related delivery from vin****

    When sending??? Im moving this fri!!

    Answer : [Re] Inquiry related delivery from vin****

    ???

    Question : [Re] Inquiry related delivery from vin****

    Hi there, we are still working out on the packaging your ordered items. We will provide you with the tracking number once we have shipped your parcel to our courier partner. Appreciate your kind patience and support towards us . Thank you.


    Regards,
    Endrew

    Answer : [Re] Inquiry related delivery from vin****

    I cant wait!! Im moving this week!!! Pls send out by tmr ok tks

    Question : [Re] Inquiry related delivery from vin****

    I cant wait!! Im moving this week!!! Pls send out by tmr ok tks

    Answer : [Re] Inquiry related delivery from vin****

    I think u still cannot send by tmr, don need to send liao.. ty

    Question : [Re] Inquiry related delivery from vin****

    Hi there,
    Please be informed that our delivery may take up to 3-6 business days. Kindly insert cancellations request before parcel shipped if you would like to opt for refunds.


    Regards,
    Endrew

  • Question : Inquiry for the item from pay****Dec 12, 2017

Blackmores Conceive Well Gold / Blackmores Pregnancy and Breastfeeding Advanced (60/120caps)
Blackmores Conceive Well Gold / Blackmores Pregnancy and Breastfeeding Advanced (60/120caps)
Item Q&A
  • Question : Inquiry for the item from lis****Mar 12, 2019

    hi may i noe the exp for the conceive well gold? as i jus placed order for 4 boxes now im worried about the expiry..

    Answer : [Re] Inquiry for the item from lis****

    Hi there,
    Thank you for your interest onto our product. We are so sorry we are unable to provide exact expiry date of the product due to expiry dates may vary based on shipments stocks. But no worries, we do always ensure that product delivered with more than 6 months expiry. You can contact us and request for exchange if the expiry date is less than 6 months. Thank you for your support.



    Regards,
    Endrew

  • Question : productSep 04, 2018

    Hi Seller,

    I told the pills for 2 weeks and my period is delay for days.

    Should I continue take the pills or stop.
    I got the period symptoms but no flow.

    Please advise

    Answer : [Re] product

    Hi there, kindly write in to Blackmores 's Healthy Advisory Team at healthadvisory@blackmores.com.sg as they will be able to further advise you on this. Thank you and have a nice day ahead.

  • Question : Inquiry for the item from yih****Aug 26, 2018

  • Question : Inquiry for the item from mei****Jun 02, 2018

    Hi, can I know the expiry date for the blackmore pregnancy 120 tablet one?
    If I order today, can I received it by Tuesday?

    Answer : [Re] Inquiry for the item from mei****

    Hi there. The expiry date for:
    Blackmores Pregnancy & Breastfeeding Advanced 120caps 1-Mar-19
    Do note that the expiry date depends on which shipment of stock is picked and packed.
    Our delivery normally takes 3-5 working days.
    Thank you and have a nice day.

  • Question : Inquiry for the item from laz****May 02, 2018

    When will there be restock?

    Answer : [Re] Inquiry for the item from laz****

    Hi There
    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.
    Nevertheless, do visit our site often to get the latest news on the products or promotions.

+View all Notice, FAQ, Q&A >>
[Kodomo] Children Toothpaste (Strawberry/Orange/Grape/Apple) 80g  + Free 20g
[Kodomo] Children Toothpaste (Strawberry/Orange/Grape/Apple) 80g + Free 20g
Item Q&A
  • Question : Inquiry for the item from sum****Mar 11, 2019

    Hi may i know what is the expiry date for the toothpaste for both the 80g n 20g?

    Answer : [Re] Inquiry for the item from sum****

    Hi there,
    Thank you for your interest onto our product. We are so sorry we are unable to provide exact expiry date of the product due to expiry dates may vary based on shipments stocks. But no worries, we do always ensure that product delivered with more than 6 months expiry. You can contact us and request for exchange if the expiry date is less than 6 months. Thank you for your support.



    Regards,
    Endrew

  • Question : Inquiry for the item from ker****Feb 28, 2019

    Hi,

    My Order No. 289793744, received. Date indicated on the box is "250318". Is this the expiry date?

    Answer : [Re] Inquiry for the item from ker****

    Dear Lynn,

    May we check if you are referring to Kodomo Children Toothpaste Grape 80g or Free 20g for us to assist you in an efficient manner. Thank you for reaching us.

    Regards,
    Ash

    Question : [Re] Inquiry for the item from ker****

    Im referring to Kodomo Children Toothpaste Grape 80g

    Answer : [Re] Inquiry for the item from ker****

    Dear Lynn,

    For your kind information, the date stated on the pack is the manufactured date. You may refer to the side of the box for the instruction. Thank you for reaching us.

    Regards,
    Ash

[NESTLE] LACTOGEN® COMFORTIS® 1 1.8kg / LACTOGEN® COMFORTIS® 2 1.8kg
[NESTLE] LACTOGEN® COMFORTIS® 1 1.8kg / LACTOGEN® COMFORTIS® 2 1.8kg
Item Q&A
  • Question : Inquiry for the item from xsg****Mar 10, 2019

    May I know when will there be stock for Lactogen 1?

    Answer : [Re] Inquiry for the item from xsg****

    Hi there,
    Thank you for showing interest onto our product. We are planning to replenish the stocks soon for this item. But we are so sorry we do not have a definite date to provide you . Kindly check our page oftenly to get updated on availability details. Thank you for your support.


    Regards,
    Endrew

  • Question : Inquiry for the item from bao****Jan 03, 2019

    When is the expiry date?

    Answer : [Re] Inquiry for the item from bao****

    Hi there,
    Thank you for your interest onto our product. We are so sorry we are unable to provivde exact expiry date of the product due to expiry dates may vary based on shipments stocks. But no worries, we do always ensure that product delivered with more than 6 months expiry. You can contact us and request for exchange if the expiry date is less than 6 months. Thank you for your support.



    Regards,
    Endrew

    Question : [Re] Inquiry for the item from bao****

    OK. Thank actually I already placed an order on 3 Jan 2019 but no action on delivery yet.

    Answer : [Re] Inquiry for the item from bao****

    Hi there,
    Kindly provide your order number please ? We will try to check and expedite the delivery for you .


    Regards,
    Endrew

    Question : [Re] Inquiry for the item from bao****

    My order no.
    287396834
    287396835
    287396836

    Answer : [Re] Inquiry for the item from bao****

    Hi there. Currently, your parcel has been picked and packed and is ready to be shipped out. You may check your delivery status 1-2 working days later through: http://www.sf-express.com/sg/en/ . Tracking number: 080054809807. Thank you and have a nice day. Regards, Endrew

  • Question : Self CollectNov 01, 2016

    Hi,able to self collect?

    Answer : [Re] Self Collect

    Hi there, so sorry. We do not have this option. Thanks!

[Kodomo] Baby Laundry Detergent Nature Care 2L x 2bottles
[Kodomo] Baby Laundry Detergent Nature Care 2L x 2bottles
Item Q&A
  • Question : Inquiry for the item from tom****Mar 10, 2019

    Hi. May I know which country is this made in?

    Answer : [Re] Inquiry for the item from tom****

    Hi there,
    Thank you for reaching us. The country of origin is Thailand.


    Regards,
    Endrew

  • Question : Inquiry from xla****Feb 12, 2019

  • Question : Inquiry for the item from sit****Jan 04, 2019

  • Question : Inquiry related delivery from sks****Nov 09, 2018

    If will to purchase this with other items (no shipping fee) in your shop, do I still need pay for this delivery charge of 3.99 ?

    Answer : [Re] Inquiry related delivery from sks****

    Hi there,
    Our Free shipping is for orders over $50.00 in our store .


    Regards,
    Endrew

【Listerine】Anti-Bacterial Mouth Wash 1000ml x 1 -  FULL RANGE!!!!
【Listerine】Anti-Bacterial Mouth Wash 1000ml x 1 - FULL RANGE!!!!
Item Q&A
  • Question : Inquiry for the item from sio****Mar 10, 2019

    Is the price for 1 or 2 bottles ?

    Answer : [Re] Inquiry for the item from sio****

    Hi there,
    Thank you for showing interest onto our product. The sale is for 1 bottle.


    Regards,
    Endrew

  • Question : Inquiry from cin****Jan 29, 2019

    hi. please advise expiry date for the original flavour .
    thanks

    Answer : [Re] Inquiry from cin****

    Hi there,
    Thank you for your interest onto our product. We are so sorry we are unable to provivde exact expiry date of the product due to expiry dates may vary based on shipments stocks. But no worries, we do always ensure that product delivered with more than 6 months expiry. You can contact us and request for exchange if the expiry date is less than 6 months. Thank you for your support.

    Regards,
    Endrew

  • Question : Inquiry for the item from poh****Oct 03, 2018

    hi, what is the expiry date for total care? thanks.

    Answer : [Re] Inquiry for the item from poh****

    Hi there ! Thank you for your interest onto our product. We apologize we unable to provide exact expiration date due product expiry dates may differ based on shipment dates. Nevertheless, kindly note that we guaranteed our products have expiry dates more than 6 months. Therefore, you may return & get refund if you have issue with the products. Hope this helps. Thank you and have a nice day!

  • Question : Cool CitrusOct 01, 2018

    Any stock for cool citrus? Re-stock date? Thank you.

    Answer : [Re] Cool Citrus

    Hi there, thank you for your interest onto our product. Unfortunately, we do not have a definite date when the product will re-stock. Kindly visit our page oftenly to check availability . Thank you and have a nice day !

  • Question : Inquiry for the item from shi****May 26, 2018

    Cool mint no more ??

    Answer : [Re] Inquiry for the item from shi****

    Hi there, the stocks will be replenished but unfortunately, we do not have a specific date for its delivery. Nevertheless, do visit our site often to get the latest news on the products or promotions. Thank you and have a nice day.

+View all Notice, FAQ, Q&A >>
GOON Diapers from JAPAN!! - Available in different sizes
GOON Diapers from JAPAN!! - Available in different sizes
Item Q&A
  • Question : Inquiry for the item from shi****Mar 09, 2019

    Is this $60.90 for 3 packs or 4 packs of diapers?? The picture says 4 for 1 price but when ordering it seems to be 3 packs.

    Answer : [Re] Inquiry for the item from shi****

    Hi there,
    Thank you for showing interest onto our product. Kindly refer to the "Item type option" whereby we had listed Pants-3packs and Tape-4packs. Hope this helps.


    Regards,
    Endrew

  • Question : Inquiry related cancel and refund from joa****Mar 01, 2019

    Hi I would like to request for refund for my item which I bought since 9 feb 2019 since you have failed to send it to me after almost a month.

    Communicated with you a couple of times and also called your courier as per your instructions then after that radio silence from you and your courier. In view of this, please refund the item as I cannot wait any longer.

    Thank you

    Answer : [Re] Inquiry related cancel and refund from joa****

    In this case when will they call me? I’ve called them twice and got the same answer.they will be checking and nothing thereafter. I’m not even sure why I have to do the checking.
    Please ask them to show prove that I have received if it has been well received and the standard answer that you are tell me is that you are trying to wash your hands off this matter.

    Question : [Re] Inquiry related cancel and refund from joa****

    Hi there,We are very sorry for the inconvenience cause. As per our checking your parcel has been lost in transit and we will proceed to refund your order accordingly. Kindly give us 7-10 working days to complete your refund process. Seek your kind understanding on this matter. Thank you,Arvin.

  • Question : Inquiry from joy****Feb 24, 2019

    Why did u send me thai goon diapers instead of the Japan ones???

    Answer : [Re] Inquiry from joy****

    Dear Joyce,

    We apologize for the inconvenience caused. Kindly send us a picture of the items you received. That will help us to verify and resend the missing item. Appreciate your kind cooperation. Thank you.

    Regards,
    Ash

  • Question : Inquiry related delivery from jos****Jan 20, 2019

    Hi there, order shipped on 15th Jan, order number:, 288039216. Till date, 20th Jan, parcel not yet received. Checking of Tracking number provided on SF express shows that the parcel info is not in in their system. What's going on?

    Answer : [Re] Inquiry related delivery from jos****

    Hi there, order status changed to "shipped" on 15th Jan, order number:, 288039216. Till date, 20th Jan, parcel not yet received. Checking of Tracking number provided on SF express shows that the parcel info is not in in their system. What's going on? Have you not shipped the order? Or merely providing a tracking number and changed the status to "SHIPPED" to fulfil Qoo10 requirement? If u cannot fulfil in time at least communicate with buyer.

    Question : [Re] Inquiry related delivery from jos****

    Hi there,
    We are so sorry for the delays in delivery . As from our end we have shipped the item to SF Express. For now, kindly allow us 2-3 days please, we will have to check with SF Express on this matter and expedite the delivery for you. Seeking your kind patience on this matter. Thank you.



    Regards,
    Endrew

    Answer : [Re] Inquiry related delivery from jos****

    How much longer do you expect me to wait? Could you just send me another shipment while you settle your business with SF as I need it urgently? Order placed on 12th Jan and till date tracking still not available in SF system despite your claim that the parcel was shipped on 15th Jan. Attaching a print screen from SF website this morning for your easy reference.

    Question : [Re] Inquiry related delivery from jos****

    How much longer do you expect me to wait? Could you just send me another shipment while you settle your business with SF as I need it urgently? Order placed on 12th Jan and till date tracking still not available in SF system despite your claim that the parcel was shipped on 15th Jan. Attaching a print screen from SF website this morning for your easy reference.

    Answer : [Re] Inquiry related delivery from jos****

    Hi there,
    Sorry for any inconvenience caused. We are on the midst of checking on this matter with SF EXpress and expected to complete delivery by this week . We hope to seek your kind patience on this matter . Thank you .



    Regards,
    Endrew

    Question : [Re] Inquiry related delivery from jos****

    As I have mentioned in my previous inquiry, you can take as long as u like settling the logistic issue with SF Express. If you have ready stock now, you should be able to despatch a replacement order for me while you settle your problem with SF Express. You are effectively penalising me for your logistic hiccups. Paid for my purchase on the 12th, and till date received nothing. Not even a phone call from your side explaining the situation.

    Answer : [Re] Inquiry related delivery from jos****

    Hi there,
    We apologize that we need to wait for the outcome from the courier. We are unable to sent out new parcel . Sorry for any inconvenience caused . Hope to seek your kind understanding.


    Regards,
    Endrew

    Question : [Re] Inquiry related delivery from jos****

    25th Jan, and I still have not received an update on my parcel. I ordered on 12th, almost coming to 2 weeks. So you want me to believe all your stories? Not even a call? And pushing all blames to SF? Do you actually have the stock?
    Keep saying it is SF problem? Cannot send a replacement because your investigation not completed? Does that sound right? You promised me 2-3days on Sunday. How many more days u expect me to wait? This is how you treat your customer? This is the worst experience I have so far buying on QOO10! Seriously the worst!

    Answer : [Re] Inquiry related delivery from jos****

    Shipping status for easy reference

    Question : [Re] Inquiry related delivery from jos****

    Shipping reference for your reference

    Answer : [Re] Inquiry related delivery from jos****

    Just an update, I still don't see my diapers delivered. Order placed on 12th, today is 26th. Exactly 2 weeks since I placed and paid for my order. You mentioned on your response on 23rd Jan that the delivery is expected to be done by this week. I don't think that's gonna happen. In any case, the situation has reached an unbearable point. The diapers are essentials for toddlers, I repeat, essentials for toddlers, and we planned our order based on your 3-5days shipping timeline.and to say that you cannot send another order to me while you settle your issues with the courier company, makes me wonder if you actual have ready stock in hand for what i have ordered. it was really lucky that we were able to get the same product delivered within 2days via another seller. What a "wonderful" experience dealing with you.

    Question : [Re] Inquiry related delivery from jos****

    Hello seller, still no communication, still no delivery. 16th day since I paid. Do u intend to fulfil this order?

    Answer : [Re] Inquiry related delivery from jos****

    Hi there,
    We are sorry for keep you waiting. Apologies that we are unable to locate your parcel . In order to avoid further delays we will send out a new parcel to you in 3-5 working days using courier SF Express. Kindly be prepared . Do revert if you need any assistance .



    Regards,
    Endrew

    Question : [Re] Inquiry related delivery from jos****

    Hello, do you mean to say, you will take another 3-5 working days to ship it out? Or I will receive it in 3-5 working days starting from 29th Jan? Exactly 3 weeks from the day I ordered from you on the 12 Jan. I still have not received anything. Please provide SF tracking number if you have actually shipped it. A tracking number that will show a parcel that has enter SF system.

    Answer : [Re] Inquiry related delivery from jos****

    Hi there,
    Kindly allow us to check on this matter the logistic team on the parcel status and we will get back to at soonest. Sorry for any inconvenience caused.

    Regards,
    Endrew

    Question : [Re] Inquiry related delivery from jos****

    I am still waiting. Don't just say sorry, you have said multiple times. Don't tell me SF "lost" the second shipment lol. Longest wait I had since I started buying online on Qoo10. Paid on 12th. And till not nothing received.

    Answer : [Re] Inquiry related delivery from jos****

    Hi there,
    Understand your concern. We will check with the logistic team and get back to you soon. Hope to seek your kind patience on this matter.


    Regards,
    Endrew

    Hi Joshua,
    Referring to your order #288039216.
    Thank you for waiting. Please be informed that courier have picked up your parcel. You may receive the parcel in 1-2 working days time. Do revert if you need any further assistance, we are here to assist you.


    Regards,
    Endrew
    (Feb 07, 2019 11:43)

    Question : [Re] Inquiry related delivery from jos****

    Please provide a trackable tracking number to support your claim that the package was collected by your courier. Tomorrow will be exactly 4 weeks since I placed and paid for the order

    Answer : [Re] Inquiry related delivery from jos****

    Dear Joshua,

    For your kind information, the parcel has been well delivered on 9th February 2019. You may check the status of parcel through http://www.sf-express.com/sg/en/dynamic_function/waybill/. Your tracking number, 080055539945. Thank you for your support.

    Regards,
    Ash

    Question : [Re] Inquiry related delivery from jos****

    Hi seller,

    I realised Qoo10 Customer Service actually granted me a refund on 8th Feb about 3pm as I have contacted them previously regarding this matter. As I wasn't around at home, my family member accepted the parcel from SF on 9th Feb. I was waiting for your side to contact me on how u would like to collect back the already refunded item.

    Answer : [Re] Inquiry related delivery from jos****

    Hi there,
    Would be available for the next 3-6 days? We can arrange collection using courier SF Express. Kindly revert for us to arrange the collection. Thank you.


    Regards,
    Endrew

    Question : [Re] Inquiry related delivery from jos****

    Hi, sorry for late reply, was away from Singapore, this week will be fine. Weekdays.

    Answer : [Re] Inquiry related delivery from jos****

    Dear Joshua,

    We have contacted the courier to contact you. You may also contact SF Express at 1800 311 1111 / (+65) 6603 0630. We will proceed to check into this matter too. Thank you and have a nice day.

    Regards,
    Ash

  • Question : Inquiry for the item from end****Feb 03, 2019

+View all Notice, FAQ, Q&A >>
[We Bare Bears™] Canvas Tote Bag/ Coin Pouch/ Travel Bag/ Notebook w Bookmark/ Pencil Pouch
[We Bare Bears™] Canvas Tote Bag/ Coin Pouch/ Travel Bag/ Notebook w Bookmark/ Pencil Pouch
Item Q&A
  • Question : Inquiry for the item from yli****Mar 08, 2019

    Hi! Will you restock the tote bag?

    Answer : [Re] Inquiry for the item from yli****

    Dear customer,

    Thank you for your interest onto our product. We are planning to replenish the stocks soon for this item. But we are so sorry we do not have a definite date to provide you. Kindly check our page often to get updated on availability details. Thank you for your support.

    Regards,
    Ash

  • Question : 关于商品Ptt****会员的咨询。Mar 08, 2019

  • Question : Inquiry for the item from aii****Jan 31, 2019

    Do you have the tote bag with crossing the road design?

    Answer : [Re] Inquiry for the item from aii****

    Hi there,
    Thank you for your interest. We are sorry that crossing the road design is discontinued in our store. Sorry for any inconvenience caused .



    Regards,
    Endrew

  • Question : Inquiry for the item from eza****Jan 23, 2019

  • Question : Inquiry for the item from yee****Jan 15, 2019

    Hi, does the travel bag come with zip?

    Answer : [Re] Inquiry for the item from yee****

    Hi there,
    Thank you for your interest. Our We Bare Bear Travel bag do comes with Zipper in it .



    Regards,
    Endrew

+View all Notice, FAQ, Q&A >>
[Top] Concentrated Liquid Detergent (Anti-Bacterial / Super Colour / Super White) 1.8kgx6
[Top] Concentrated Liquid Detergent (Anti-Bacterial / Super Colour / Super White) 1.8kgx6
Item Q&A
  • Question : Inquiry related delivery from cal****Mar 05, 2019

  • Question : Inquiry for the item from jen****Feb 24, 2019

    when have stock for super white?

    Answer : [Re] Inquiry for the item from jen****

    Hi there,

    Thank you for your interest onto our product. We are planning to replenish the stocks soon for this item. But we are so sorry we do not have a definite date to provide you. Kindly check our page often to get updated on availability details. Thank you for your support.

    Regards,
    Ash

Bundles[Friskies]Wet Cat Food-Whitefish/Mixed Grill/Turkey Gilbets/Salmon/Tuna/Chicken/TurkeyCheese
Bundles[Friskies]Wet Cat Food-Whitefish/Mixed Grill/Turkey Gilbets/Salmon/Tuna/Chicken/TurkeyCheese
Item Q&A
  • Question : Inquiry related delivery from whm****Mar 02, 2019

[Kirei Kirei] Anti-Bacterial Foaming Body Wash900ml + FREE REFILL 600ml OR FREE Travel Bag
[Kirei Kirei] Anti-Bacterial Foaming Body Wash900ml + FREE REFILL 600ml OR FREE Travel Bag
Item Q&A
  • Question : Inquiry for the item from joe****Feb 23, 2019

    Hi i received my orders that short previosly... but now i recived extra 1 set.. how can i go about yo return u.

    Answer : [Re] Inquiry for the item from joe****

    Dear Joelin,

    We apologize for the inconvenience caused. Kindly send us a picture of the items you received. That will help us to verify and resend the missing item. Appreciate your kind cooperation. Thank you.

    Regards,
    Ash

    Question : [Re] Inquiry for the item from joe****

    Missing items already send, just that i received extra items... do u guys wana collect back?

    Answer : [Re] Inquiry for the item from joe****

    Missing items already send, just that i received extra items... do u guys wana collect back?

    Question : [Re] Inquiry for the item from joe****

    Dear Joelin,

    We are glad to know that you have received the missing items. We kindly request you to provide us the photo of the addtional items for us to arrange collection on our end. Our apologies for the inconvenience caused. Thank you.

    Regards,
    Ash

    Answer : [Re] Inquiry for the item from joe****

    Pic taken

    Question : [Re] Inquiry for the item from joe****

    Dear Joelin,

    Do allow us 3-5 working days we will assign courier SF Express to initiate the collection of the items. We seek for kind understanding on this. Appreciate your support with us and look forward to serving you in the future. Thank you and have a great day!

    Regards,
    Ash

    Answer : [Re] Inquiry for the item from joe****

    Ok

    Question : [Re] Inquiry for the item from joe****

    Thank you for acknowledging. Have a nice day ahead!

  • Question : Inquiry for the item from kik****Nov 11, 2018

    Included 1 refill?

    Answer : [Re] Inquiry for the item from kik****

    Hi there,
    Thank you for your interest onto our product. In order includes Anti-Bacterial Foaming Body Wash900ml + FREE REFILL 600ml + FREE Travel Bag .



    Regards,
    Endrew

    Question : [Re] Inquiry for the item from kik****

    When I proceed the order, how come have the delivery charge? Before I add to cart, there no deliver charge. :(

    Answer : [Re] Inquiry for the item from kik****

    Hi there,
    Delivery charge is the shipping fee . Regards, Endrew

    Question : [Re] Inquiry for the item from kik****

    Ya, I knew. I mean actually before that is no this charge. Its ok. Thanks

    Answer : [Re] Inquiry for the item from kik****

    On Qpost : Hi there,
    Sorry for the confusions. Free is shipping is entitled for purchases above $50 in a single cart . Regards, Endrew

  • Question : Inquiry related delivery from Lio****Nov 19, 2018

    Hi seller,

    I have purchased the body wash on 11 Nov night (order no 283226512) but till now the status is still "shipping requested". It's been more than a week, may I know i when is the shipping date asap.

    Answer : [Re] Inquiry related delivery from Lio****

    Hi there! We apologize for the unexpected delay. Currently, your parcel has been picked and packed and is ready to be shipped out. You may check your delivery status 1-2 working days from now through: http://www.sf-express.com/sg/en/ . Tracking number: 080048885383. Thank you and have a nice day.



    Regards,
    Endrew

  • Question : Inquiry related delivery from tem****Nov 19, 2018

    Hello seller,

    Would like to check on the status of my orders. Order No. 283020169 and 283020170. No news on the both. I ordered on 11.11.

    Answer : [Re] Inquiry related delivery from tem****

    Hi there! We apologize for the unexpected delay. Currently, your parcel has been picked and packed and is ready to be shipped out. You may check your delivery status 1-2 working days from now through: http://www.sf-express.com/sg/en/ . Tracking number: 080048885804. Thank you and have a nice day.




    Regards,
    Endrew

  • Question : Inquiry for the item from neo****Nov 11, 2018

    Your item description & selection quite confusing. Do u give BOTH 600ml refill AND travel bag or can only choose either 600ml refill or travel bag? This is body wash, NOT hand wash right? Your product description wrote hand wash but your heading wrote body wash.

    Answer : [Re] Inquiry for the item from neo****

    Hi there,
    Thank you for your interest onto our product. Not every item is entitled for free travel bag + free refill . Kindly check the breakdown in the Item Type to discover additional item will be received .



    Regards,
    Endrew

    Question : [Re] Inquiry for the item from neo****

    So your product title "Foaming Body Wash900ml + FREE REFILL 600ml + FREE Travel Bag" is actually not true? It gives buyers the impression that there are 3 items. Please confirm that u don't have any options that come with 3 items, just be honest, don't mislead buyers.

    Answer : [Re] Inquiry for the item from neo****

    Hi there,
    You will receive either of Free Refill or Free Travel Bag . Kindly refer on the Item Types Breakdown . Thank you.



    Regards,
    Endrew

+View all Notice, FAQ, Q&A >>
Bundle of 2 PROMO!![Nestle]CERELAC® Rice and Mixed Fruits/Mixed Vegetables/Chicken/Wheat and Honey
Bundle of 2 PROMO!![Nestle]CERELAC® Rice and Mixed Fruits/Mixed Vegetables/Chicken/Wheat and Honey
Item Q&A
  • Question : Inquiry for the item from lin****Mar 05, 2019

    What is the expiry of the rice & chicken and wheat & honey?

    Answer : [Re] Inquiry for the item from lin****

    Dear Customer,

    Thank you for your interest onto our product. We are so sorry we are unable to provide exact expiry date of the product due to expiry dates may vary based on shipments stocks. But no worries, we do always ensure that product delivered with more than 6 months expiry. You can contact us and request for exchange if the expiry date is less than 6 months. Thank you for your support.

    Regards,
    Ash

  • Question : Inquiry for the item from ann****Dec 11, 2017

    Hi,

    May I know the expiry date for mixed fruit & mixed veg?

    Thank you

    Answer : [Re] Inquiry for the item from ann****

    Hi there
    let us check thankyou

  • Question : Expiry dateNov 25, 2017

    Please advise.

    Answer : [Re] Expiry date

    hi there
    we have different product please advise which one you are looking at

    Question : [Re] Expiry date

    Rice with Mixed Fruits

    Answer : [Re] Expiry date

    hi there
    expiry date is 12/12/2018

(BUNDLE DEALS) PurSoft Facial Tissue /Facial Travel Pack/Bathroom Tissue 3PLY
(BUNDLE DEALS) PurSoft Facial Tissue /Facial Travel Pack/Bathroom Tissue 3PLY
Item Q&A
  • Question : Inquiry from dol****Mar 05, 2019

    Incomplete order.

    I should be getting 6x Pursoft Choc Rain Outdoor 3ply facial box and 3x Pursoft 3 Ply facial travel pack as I have ordered 3 sets. However i only received 1 pkt of box tissues. Please get back to me asap. Thanks.

    Answer : [Re] Inquiry from dol****

    Incomplete order received. I should be getting 3 sets of Bundle 2 which consist of 2x Pursoft Choc Rain facial box and 1x pursoft facial travel pack. In total, I should receive 6x Pursoft Choc Rain facial box and 3x Pursoft facial travel pack as I ordered 3 sets. However, I only received one pkt of choc rain facial box tissues. Please get back to me asap. Thanks.

    Question : [Re] Inquiry from dol****

    Hi there, thank you for reaching us, Kindly be informed that your 4 orders are split into separate parcels and may delivered on separate occasions. You may want to check on the Qoo10 manage order on the respective tracking number for your parcel. From our end we will try to urge the courier to expedite the delivery for you.

    Regards,
    Endrew

  • Question : Inquiry for the item from 260****Jan 02, 2019

    hi may i know how many sheets are there in 10 rolls

    of the 3 ply unscented bathroom tissue?

    Answer : [Re] Inquiry for the item from 260****

    Hi there, thank you for your interest . To be precise , kindly advise if you are referring to PurSoft Chocolate Rain 3-Ply Bathroom Tissue ? If yes, it is 10x220 sheets . Regards. Endrew

  • Question : Inquiry for the item from pri****Dec 23, 2018

    Hi
    Can l know what is including in t package
    3 types of tissues?
    Thanks

    Answer : [Re] Inquiry for the item from pri****

    Hi there. Thank you for your interest onto our products. The 3 type of tissue are PurSoft Facial Tissue,Facial Travel Pack and Bathroom Tissue. Hope this help you. Thank you and have a nice day.

    Best Regards
    Kumar

  • Question : Inquiry for the item from wee****Sep 09, 2018

    How many pieces are there in one travel pack (the one with 7pks in bundle)? Pic looks like 130 but in the description, it says 4 x 50pcs??

    Answer : [Re] Inquiry for the item from wee****

    Hi there, so sorry for the inconvenience caused. Please give us some time to check and we will get back to you ASAP. Thank you and have a nice day.

    Hi there. We are sorry for the late reply. For the 3-Ply Facial Travel Pack contains 4x50 sheets. Thank you and have a nice day.
    (Sep 14, 2018 10:25)

    Question : [Re] Inquiry for the item from wee****

    Ok thanks.

    Answer : [Re] Inquiry for the item from wee****

    You're most welcome and have a nice day.

  • Question : Inquiry for the item from gay****Apr 28, 2018

    Hi, I have receive the tissue box and bathroom rolls but missing 7pack of soft travel tissues. Can you look into this and resend the missing items soonest?

    Answer : [Re] Inquiry for the item from gay****

    Hi there
    please advise how many package you recevied/

    Question : [Re] Inquiry for the item from gay****

    Hi there, I have received 2x bathroom tissues and 2x tissues boxes.

    Answer : [Re] Inquiry for the item from gay****

    HI there
    apolgise for that we will send you the missing item
    thankyou

    Question : [Re] Inquiry for the item from gay****

    Hi have you resend? I didn't receive anything yet

    Answer : [Re] Inquiry for the item from gay****

    HI there
    we will arrange to send by next week
    thankyou

+View all Notice, FAQ, Q&A >>
EBENE Bio-Ray Knee Guard / Metal Support Knee Guard / Sports Knee Guard
EBENE Bio-Ray Knee Guard / Metal Support Knee Guard / Sports Knee Guard
Item Q&A
  • Question : Inquiry related cancel and refund from lcy****Mar 05, 2019

    Hi seller, i already paid for the collection fee $8, you had promised to send someone come for collection. it has been pending more than 2 weeks, and numerous time I message you , but there is no response from your side. if refund is not possible, please do not agreed on the refund at the first place. it is so disappointed and not ethical at all.

    Answer : [Re] Inquiry related cancel and refund from lcy****

    Hi there, the courier seems to be not able to reach you. Can we get your contact number please? We will check further on this and request the courier to initiate another delivery. Please be informed any inconvenience you faced is totally unintentional. We are trying our best to assist you.


    Regards,
    Endrew

  • Question : Inquiry for the item from 211****Dec 24, 2018

    it is listed $35.10 for a pair of metal support knee guard so understand as 2 pcs but after i select it the price comes to $60 .
    it is confusing..if it is $35.10 for 1 pc please change it or state the price of 1 pair

    Answer : [Re] Inquiry for the item from 211****

    Hi there, so sorry for the inconvenience caused. Please give us some time to check and we will get back to you ASAP. Thank you and have a nice day.

    Best Regards
    Kumar

    Hi there, to be more precise can we get a screenshot of the pricing image please ? That would help us to check and assist you better . Regards, Endrew
    (Jan 03, 2019 19:58)

  • Question : Inquiry for the item from sno****Dec 24, 2018

    Can i exchange if i bought the wrong size?

    Answer : [Re] Inquiry for the item from sno****

    Hi there. Yes you may exchange if you bought the wrong size but there will $8 exchange fee applied. Thank you and have a nice day.

    Best Regards
    Kumar

  • Question : Inquiry related delivery from gti****Dec 17, 2018

    Hi

    My purchase my item on the 12 Dec under order number 285720957.

    However, I have not receive my item. Please advise.

    Answer : [Re] Inquiry related delivery from gti****

    Hi there. Currently, your parcel has been picked and packed and is ready to be shipped out. You may check your delivery status 1-2 working days later through: http://www.sf-express.com/sg/en/ . Tracking number: 080052272181. Thank you and have a nice day. Regards, Endrew

  • Question : Inquiry for the item from jas****Oct 26, 2018

    Hi I bought the wrong item. Can exchange? Wanna buy for daily use but bought the sport one instead. Can advise how to exchange?

    Answer : [Re] Inquiry for the item from jas****

    Hi Jasmin , thank you for purchasing from us. So sorry that once order is placed no modification can be made from our end. We apologize for any inconvenience caused.


    Regards,
    Endrew

+View all Notice, FAQ, Q&A >>
[Fresh Rice] Organic Trio Nutritious Brown Rice 1kg/ 2kg
[Fresh Rice] Organic Trio Nutritious Brown Rice 1kg/ 2kg
Item Q&A
  • Question : Inquiry from viv****Feb 23, 2019

  • Question : Inquiry related delivery from fre****Feb 18, 2019

    Hi, this was not delivered to me cart #125062440. I only received the diapers.

    Answer : [Re] Inquiry related delivery from fre****

    Hi there.Thank you for purchasing from us. Kindly send us a picture of the items you received. That will help us to verify and resend the missing item. Appreciate your kind cooperation. Thank you.

    Regards,
    Endrew

  • Question : Inquiry related delivery from ngg****Oct 01, 2018

    May I know if I order today, when can I expect to the items to be deliver ?

    Answer : [Re] Inquiry related delivery from ngg****

    Hi there ! At BEAUTIFUL.ME, we aim to deliver your order to you within 3 to 5 working days, from the date of order.

  • Question : Inquiry for the item from che****Jul 06, 2018

  • Question : Inquiry for the item from len****Dec 24, 2017

    Can add in stock for 2kg trio rice. Tks.

    Answer : [Re] Inquiry for the item from len****

    HI there
    u mean to add in the stock?

1 + 1 U.P$13.90!! [Aveeno] Baby Wash and Lotion / Active Natural Lotion
1 + 1 U.P$13.90!! [Aveeno] Baby Wash and Lotion / Active Natural Lotion
Item Q&A
  • Question : Inquiry for the item from ver****Feb 25, 2019

  • Question : 关于商品650****会员的咨询。Dec 29, 2018

    hi,这个是已经过期的产品吗?你expiry是到 Aug 2018

    Answer : [Re] 关于商品650****会员的咨询。

    Hi there, so sorry . We will update the description shortly . For you information, all our product sold have more than 6 months expiry date . Regards, Endrew

  • Question : Inquiry for the item from moa****Dec 11, 2018

    Hi,can check the expiry date for the daily moisturizer lotion 227g?

    Answer : [Re] Inquiry for the item from moa****

    On Qpost : Hi there, thank you for contacting us. We consistently ensuring that our products sold on Lazada are at least 6 months before product expiration date. Best regards, CS Ash.

  • Question : Inquiry for the item from srp****Dec 11, 2018

    Hi. In the drop down option, the expiry date for the soothing cream is Aug/18, which is way past. May I know if there is a newer batch for this. Thanks.

    Answer : [Re] Inquiry for the item from srp****

    Hi there,
    Thank you for your interest onto our product. We are so sorry we are unable to provivde exact expiry date of the product due to expiry dates may vary based on shipments stocks. But no worries, we do always ensure that product delivered with more than 6 months expiry. You can contact us and request for exchange if the expiry date is less than 6 months. Thank you for your support.



    Regards,
    Endrew

  • Question : Inquiry for the item from ker****Nov 18, 2018

    hi want to know the lotion and wash and shampop expriy date?

    Answer : [Re] Inquiry for the item from ker****

    Hi there,
    Thank you for your interest onto our product. We are so sorry we are unable to provivde exact expiry date of the product due to expiry dates may vary based on shipments stocks. But no worries, we do always ensure that product delivered with reasonable expiry dates. You can contact us and request for exchange if the expiry date is not satisfying. Thank you for your support.



    Regards,
    Endrew

+View all Notice, FAQ, Q&A >>
★GOON★ GOO.N Cheerful Baby Pants x 3packs (M / L / XL)
★GOON★ GOO.N Cheerful Baby Pants x 3packs (M / L / XL)
Item Q&A
  • Question : Inquiry related return and exchange from wed****Feb 22, 2019

    Hi Seller, just to add, I ordered two cartons, I noe open one cannot exchange. Just wondering if u could exchange for me the unopen carton, i. E. bigger size or different brand. Willing to top up the difference. Thank u.

    Answer : [Re] Inquiry related return and exchange from wed****

    Dear Sarah,

    For exchanging the parcel there would be $8 shipping fee to be charged. We kindly request to you to provide us the with the photo of the items you received. Do let us know if you prefer re-delivery. Will be waiting for your reply. Thank you for reaching us.

    Regards,
    Ash

  • Question : Inquiry for the item from smi****Nov 29, 2018

  • Question : Inquiry for the item from flo****Nov 12, 2018

    Hi, what is the difference between this green packaging and the blue one? This green one seems to be cheaper.

    Answer : [Re] Inquiry for the item from flo****

    Hi there,
    Thank you for reaching us. Kindly check the product description for informations on the product. Thank you.



    Regards,
    Endrew

  • Question : Inquiry related delivery from kua****Aug 04, 2018

  • Question : Inquiry related delivery from sng****Jun 23, 2018

    Hi
    It’s stated that my order was shipped out, but I have not receive it yet.
    Can you advice on when I will receive the goods?

    Answer : [Re] Inquiry related delivery from sng****

    Hi there, we will be redelivering a new parcel to you as the item was returned by our courier. So sorry for the inconvenience caused. We will arrange the redelivery for you within 3-5 working days. Thank you and have a nice day.

+View all Notice, FAQ, Q&A >>
3 Packs /4 Packs GOON Diapers from JAPAN!! - available in different sizes
3 Packs /4 Packs GOON Diapers from JAPAN!! - available in different sizes
Item Q&A
  • Question : Inquiry for the item from khi****Feb 21, 2019

    Hi,

    I haven't received my order till date. I ordered on 9 Feb, it's already 3 weeks now.

    Please advise ASAP.

    Thanks

    Answer : [Re] Inquiry for the item from khi****

    Hi there,
    Your parcel delivery was failed. You may need to contact courier SF Express 1800 311 1111 for you to arrange the delivery schedules.


    Regards,
    Endrew

  • Question : Inquiry related delivery from 211****Feb 14, 2019

    hi, my order no. 289958058 and 289958059, when will ship out?

    Answer : [Re] Inquiry related delivery from 211****

    Dear Erica,

    We apologize for the unexpected delays. We will check with the logistics team and expedite the delivery for you. Your patience on this matter is highly appreciated. Thank you for your support.

    Regards,
    Ash

  • Question : Inquiry related delivery from tr_****Feb 11, 2019

  • Question : Inquiry related return and exchange from she****Feb 11, 2019

    I’ve paid the $8 fee for exchange since 5 Feb. I understand CNY you might be closed but it’s already 3 working days past, and I still have not heard from you. Please get back to me as soon as possible on the arrangement for the exchange. Thank you.

    Answer : [Re] Inquiry related return and exchange from she****

    Dear Shelley,

    Referring to order: 289055689

    Kindly allow us 1-2 working days we will re-delivery the 3 packs of Goo.n Diaper Pants For Girls 9-14kg L 44pcs for you using our personal driver. The courier service will contact you beforehand for you to make early preparation at home and to ensure smooth delivery process. Seeking your kind patience on this matter. Thank you.

    Regards,
    Ash

  • Question : Inquiry related delivery from Cry****Feb 07, 2019

    Hi, order number 289438796
    I received email that my item is shipped on 2 Feb, but I have not received it yet.

    Answer : [Re] Inquiry related delivery from Cry****

    Hi there. For your information your parcel is currently in transit. You may check your delivery status through: http://www.sf-express.com/sg/en/ . Tracking number: 080057466292. Thank you and have a great day.



    Regards,
    Endrew