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Q & A Lists
Item Question & Answer
3 Packs / 4 Packs GOON Diapers from JAPAN!! Available in All Sizes
3 Packs / 4 Packs GOON Diapers from JAPAN!! Available in All Sizes
Item Q&A
  • Question : Inquiry related delivery from aiw****Aug 15, 2018

    Hi, it's the 2nd day already and status remained unchanged. When will the shipment be? I've sent in a inquiry on shipment but no response yet. Order number is 269699442

    Answer : [Re] Inquiry related delivery from aiw****

    Hi there! Our delivery normally takes 3-5 working days from your order date. We will try to expedite your order. Sorry for any inconvenience caused. Thank you and have a nice day.

    Question : [Re] Inquiry related delivery from aiw****

    Hi, kindly update shipping status with updates on shipment please. It should be out from your warehouse already by now. Thanks

  • Question : Inquiry for the item from suz****Aug 16, 2018

  • Question : Inquiry related delivery from qiu****Aug 12, 2018

    Hi seller, my order #120621862 was made with payment on 7th Aug 18. However the status still remains unchanged as 'Shipping Requested'. Can I check when will the diapers be delivered? Thanks!

    Answer : [Re] Inquiry related delivery from qiu****

    Hi there. Currently, your parcel has been picked and packed and is ready to be shipped out. You may check your delivery status 1-2 working days later through: http://qxpress.asia/eng/html/customer_tracking.html . Tracking number: SGP135950006. Thank you and have a great day.

  • Question : Inquiry for the item from yew****Aug 05, 2018

    My order number is 268214044. Only the free baby wipes was delivered to me. Missing 1 box of XXL Goon girl pant diapers. Either refund me or resend me another box asap. Please reply. Thanks

    Answer : [Re] Inquiry for the item from yew****

    Hi there, so sorry for the missing carton. We will arrange the redelivery for you within 3-5 working days. Kindly note that we usually reply within the next working day. Thank you and have a nice day.

  • Question : Inquiry related delivery from yew****Aug 04, 2018

    I ordered 1 box of XL and 2 boxes of XXL. But why do I only received 1 box of XL and 1 box of XXL? Missing 1 box of XXL!!! Delivery guy said no more.

    Answer : [Re] Inquiry related delivery from yew****

    I ordered 1 box of XL and 2 boxes of XXL. But why do I only received 1 box of XL and 1 box of XXL? Missing 1 box of XXL!!! Delivery guy said no more. My order status showed 3 boxes were delivered but missing one. Please advice.

    Question : [Re] Inquiry related delivery from yew****

    Hi there, so sorry for the missing carton. We will arrange the redelivery for you within 3-5 working days. Kindly note that we usually reply within the next working day. Thank you and have a nice day.

+View all Notice, FAQ, Q&A >>
HUGGIES★CARTON SALE★ Platinum!!! - Diapers Tape and Pants
HUGGIES★CARTON SALE★ Platinum!!! - Diapers Tape and Pants
Item Q&A
  • Question : Inquiry for the item from bop****Jul 06, 2018

  • Question : Inquiry from bop****Jul 06, 2018

  • Question : Inquiry for the item from sha****Jun 08, 2018

    Hi, i ordered on 27th May & till now its still not delivered..may i know why is it taking so long since its almost 2 weeks? Order no. is 258741499.

    Answer : [Re] Inquiry for the item from sha****

    Hi there, for your information your parcel has been well received on 11th June 2018. Thank you and have a nice day.

  • Question : Inquiry for the item from Jac****May 28, 2018

    Hi there I just ordered your buggies platinum NB but I need to change to size S ..Please help

    Answer : [Re] Inquiry for the item from Jac****

    Hi there, so sorry but we would not be able to change your order as it has already been processed. Sorry for any inconvenience caused. Thank you and have a nice day ahead.

  • Question : Inquiry related delivery from ave****May 16, 2018

    Hi. If i order now, can reach me by Sat? Thanks

    Answer : [Re] Inquiry related delivery from ave****

    Hi there! Our delivery normally takes 3-5 working days from your order date. Thank you and have a nice day.

+View all Notice, FAQ, Q&A >>
[We Bare Bears™] Travel Bag / Eco-Bag with Coin Pouch / Canvas Tote Bag-Available in different size
[We Bare Bears™] Travel Bag / Eco-Bag with Coin Pouch / Canvas Tote Bag-Available in different size
Item Q&A
  • Question : DeliveryAug 16, 2018

  • Question : Inquiry related delivery from kuh****Aug 13, 2018

    Hi!

    It has been quite long while since my order, wanted to check on the shipping as I have yet to receive.

    Thanks!

    Answer : [Re] Inquiry related delivery from kuh****

    Hi there, your parcel has been delivered via Singpost Poly M. Kindly check your mailbox for the item. Thank you and have a nice day ahead.

    Question : [Re] Inquiry related delivery from kuh****

    Unfortunately there is no polymailer seen in my mailbox though. When was it mailed out? Roughly how long will it take to reach me? Thanks!

    Answer : [Re] Inquiry related delivery from kuh****

    Hi there, so sorry that you have not received your items. We will arrange a redelivery for you via Singpost Poly M. It will take 3-5 working days. So sorry for the inconvenience caused. Kindly check your mailbox for the item. Thank you and have a nice day.

    Question : [Re] Inquiry related delivery from kuh****

    Thank you so much, really appreciate it! :))

    Answer : [Re] Inquiry related delivery from kuh****

    You're most welcome and have a nice day.

  • Question : Inquiry related delivery from Fun****Aug 02, 2018

    Hi.. order on 27jul.. still shipping requested??

    Answer : [Re] Inquiry related delivery from Fun****

    Hi there, your parcel has been shipped out via Singpost Poly M. It will take 3-5 working days. So sorry for the delay in delivery. You will receive it by next week. Kindly check your mailbox for the item. Thank you and have a nice day.

    Question : [Re] Inquiry related delivery from Fun****

    OK.. noted with thanks :)

    Answer : [Re] Inquiry related delivery from Fun****

    Hi there, thank you. :)

  • Question : Order detailsAug 01, 2018

  • Question : Inquiry for the item from koi****Aug 01, 2018

    268038286
    This is my order numbr. Paid up since 27 july. Why is the status still shipping requested? I thoght reviews by other buyers is fast delivery??

    Answer : [Re] Inquiry for the item from koi****

    Hi there! Our delivery normally takes 3-5 working days from your order date. We will try to expedite your order. Sorry for any inconvenience caused. Thank you and have a nice day.

+View all Notice, FAQ, Q&A >>
★GOON★ GOO.N Marshmallow Premium Soft Diapers NB66/ S60/ M48/ L40/ XL42
★GOON★ GOO.N Marshmallow Premium Soft Diapers NB66/ S60/ M48/ L40/ XL42
Item Q&A
[NESTLE] LACTOGEN® COMFORTIS® 1 1.8kg / LACTOGEN® COMFORTIS® 2 1.8kg
[NESTLE] LACTOGEN® COMFORTIS® 1 1.8kg / LACTOGEN® COMFORTIS® 2 1.8kg
Item Q&A
  • Question : Inquiry for the item from pay****Aug 15, 2018

    Hi, when is the expiry date for this item?

    Answer : [Re] Inquiry for the item from pay****

    Hi there, so sorry for the inconvenience caused. Please give us some time to check and we will get back to you ASAP. Thank you and have a nice day.

  • Question : Self CollectNov 01, 2016

    Hi,able to self collect?

    Answer : [Re] Self Collect

    Hi there, so sorry. We do not have this option. Thanks!

[Use Coupon For Discount] ★REMESCAR★ Spider Veins/Silicone Scar Stick/EyeBags Dark Circles/Crow Feet
[Use Coupon For Discount] ★REMESCAR★ Spider Veins/Silicone Scar Stick/EyeBags Dark Circles/Crow Feet
Item Q&A
  • Question : 关于运送ley****会员的咨询。Aug 15, 2018

  • Question : Please ship my item 245531622Feb 01, 2018

    hi, seller, i order my item 245531622 on 28th Jan, still not shipping out, please arrange to send as you can. thank you.

    Answer : [Re] Please ship my item 245531622

    HI there
    due to q10 server error down your order has just flown into our system
    we will quicly process the order and send to you asap
    thank you

  • Question : Inquiry for the item from wai****Jan 07, 2018

    Please advise expiry of the Remescar Spider Veins cream.Thanks

    Answer : [Re] Inquiry for the item from wai****

    HI there
    let us check
    thank you

  • Question : Inquiry for the item from leo****Sep 04, 2017

    Hi seller,

    Will you be restocking spider veins one soon? Thank you.

    Regards,
    CL

    Answer : [Re] Inquiry for the item from leo****

    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.
    Nevertheless, do visit our site often to get the latest news on the products or promotions.

  • Question : Inquiry for the item from yhp****Jul 27, 2017

    Applicable to varicose veins?

    Answer : [Re] Inquiry for the item from yhp****

    Hi there, it more to spider veins ya. Thanks

+View all Notice, FAQ, Q&A >>
Johnson Baby Bath Regular/ Peach/ Milk Rice / pH5.5 Refill Pack 600ml
Johnson Baby Bath Regular/ Peach/ Milk Rice / pH5.5 Refill Pack 600ml
Item Q&A
  • Question : Inquiry for the item from mee****Aug 08, 2018

    Hi, may i know the expiration date of the peach baby bath?

    Answer : [Re] Inquiry for the item from mee****

    Hi there, so sorry for the inconvenience caused. Please give us some time to check and we will get back to you ASAP. Thank you and have a nice day.

    Question : [Re] Inquiry for the item from mee****

    Hi, its been a few days, may i know if the expiration date?

    Answer : [Re] Inquiry for the item from mee****

    Hi there. The expiry date for:
    Johnson's Baby Peach Bath 1000ml 1-Jan-2020
    Do note that the expiry date depends on which shipment of stock is picked and packed. Thank you and have a nice day.

  • Question : Inquiry for the item from cat****Jul 24, 2018

    Hi are u selling the Johnson baby shampoo?
    I cannot find your listing on qoo10
    Can help me attach the link in this reply if you have stock as I would like to order
    Thanks

    Answer : [Re] Inquiry for the item from cat****

    Hi there, you may purchase from here: https://www.qoo10.sg/shop/Johnson_Johnson?keyword=shampoo&keyword_hist=&dispType=GALLERY4. Thank you.

    Question : [Re] Inquiry for the item from cat****

    Thanks
    But seller appears as Johnson and Johnson official
    Store which is different from your beautiful me store.
    U mean it's the same company and can get free shipping for above $50?

    Answer : [Re] Inquiry for the item from cat****

    Hi there, you will have to purchase from the same store to get free shipping for above $50. Thank you.

  • Question : Inquiry for the item from che****Jul 22, 2018

    Hi do u sell nourishing body wash with honey ?

    Answer : [Re] Inquiry for the item from che****

    Hi there, so sorry but Johnson's pH5.5 Nourishing Body Wash With Honey 750ml is a discontinued item. We will not be restocking it. Nevertheless, kindly visit our site often to get the latest news on the products or promotions. Thank you and have a nice day.

  • Question : Inquiry for the item from sab****Jul 21, 2018

  • Question : Body Wash Moisturizers Refill PackJun 27, 2018

    Hi seller,
    What type of body wash is the Body Wash Moisturizers Refill Pack 600ml? Can you send a picture of it?
    Thank you!

    Answer : [Re] Body Wash Moisturizers Refill Pack

    Hi there, kindly see attached. Thank you.

+View all Notice, FAQ, Q&A >>
FREE SHIPPING!!★Carton Sales★ Tena VALUE / Slip Super / Pants Adult Diapers
FREE SHIPPING!!★Carton Sales★ Tena VALUE / Slip Super / Pants Adult Diapers
Item Q&A
  • Question : Delivery scheduleAug 14, 2018

    Hi Seller,
    Could i have a estimated delivery schedule ? Can we target this Friday or following Monday ?

    Order no. 269823922
    Cart no. : 120774426
    Item: Type:PANTS PLUS - XL 4x12pcs(+S$9)
    Quantity : 2

    Regards
    Morgan 9798-3088

    Answer : [Re] Delivery schedule

    Hi there, the estimated delivery will be latest by Tuesday. Thank you and have a nice day.

  • Question : Inquiry related delivery from low****Jul 31, 2018

    Dear sir


    I understand from the delivery company that my goods which i order is with u.

    My waybill number is 080037408726

    When can you deliver ?

    Answer : [Re] Inquiry related delivery from low****

    Hi there, we will be redelivering a new parcel to you as the item was returned by our courier. So sorry for the inconvenience caused. We will arrange the redelivery for you by next week. Thank you and have a nice day.

    Question : [Re] Inquiry related delivery from low****

    Ok. Thank you

    Answer : [Re] Inquiry related delivery from low****

    Hi there, you are welcome. Thank you.

    Question : [Re] Inquiry related delivery from low****

    Reminder to re delivery in this week. Thanks

    Answer : [Re] Inquiry related delivery from low****

    Hi there. For your information your parcel is currently in transit. You may check your delivery status through: http://www.sf-express.com/sg/en/ . Tracking number: 080038286346,843004098673. Thank you and have a great day.

  • Question : Inquiry for the item from paz****Aug 05, 2018

    Dear Seller,

    May I know if you have stock for Value ‘L” size?

    Answer : [Re] Inquiry for the item from paz****

    Hi there, the stocks will be replenished but unfortunately, we do not have a specific date for its delivery. Nevertheless, do visit our site often to get the latest news on the products or promotions. Thank you and have a nice day.

  • Question : Inquiry for the item from sur****Aug 03, 2018

    Can I pls know when the XL sizes will be available! Thanks

    Answer : [Re] Inquiry for the item from sur****

    Hi there, the stocks will be replenished but unfortunately, we do not have a specific date for its delivery. Nevertheless, do visit our site often to get the latest news on the products or promotions. Thank you and have a nice day.

  • Question : Inquiry related delivery from sam****Aug 02, 2018

    Seller please take responsible and reply my order, i have waited for 3 weeks and nothing is deliver to me.

    Answer : [Re] Inquiry related delivery from sam****

    Hi there, so sorry that you have not received your items. Our courier have notified us that it it out for delivery today. Thank you and have a nice day ahead.

+View all Notice, FAQ, Q&A >>
★BABYLOVE★ CARTON SALE!! Playpants/ Day Night Pants / NightPants / Easy Tape
★BABYLOVE★ CARTON SALE!! Playpants/ Day Night Pants / NightPants / Easy Tape
Item Q&A
  • Question : delivery statusAug 13, 2018

    Hi, ordered on 6 Aug , still shipping requested. Please check. Order No: 120594216
    thanks

    Answer : [Re] delivery status

    Hi there. Currently, your parcel has been picked and packed and is ready to be shipped out. You may check your delivery status 1-2 working days later through: http://www.sf-express.com/sg/en/ . Tracking number: 080038948797. Thank you and have a nice day.

  • Question : Inquiry related delivery from sim****Aug 11, 2018

    Order No. 269283922 and 269283923 on 09.08.2018
    Please advise order and delivery status.

    Answer : [Re] Inquiry related delivery from sim****

    Hi there! Our delivery normally takes 3-5 working days from your order date. We will try to expedite your order. Sorry for any inconvenience caused. Thank you and have a nice day.

  • Question : Inquiry related delivery from md.****Aug 10, 2018

    Hi I have ordered dsynight pants M size on 7 aug but untill today it is not shipped. May i know when it will be shipped as i will go oversease next week end?

    Answer : [Re] Inquiry related delivery from md.****

    Hi there, our delivery normally takes 3-5 working days from your order date. Our courier company will contact you before they deliver your parcel. Kindly notify them of your arrangements. Thank you and have a nice day.

  • Question : Inquiry for the item from l.p****Aug 01, 2018

    When will be restock M size for easy tape? And when have prom?

    Answer : [Re] Inquiry for the item from l.p****

    Hi there, currently we do not have a promotion lining up for this listing. The stocks will be replenished but unfortunately, we do not have a specific date for its delivery. Nevertheless, kindly visit our site often to get the latest news on the products or promotions. Thank you and have a nice day.

  • Question : Inquiry for the item from Jas****Jul 31, 2018

    Hi have stock for night pants ?(;

    Answer : [Re] Inquiry for the item from Jas****

    Hi there, yes. There are still stocks for daynight pants. Thank you.

    Question : [Re] Inquiry for the item from Jas****

    I mean the one for sleeping the night pants (:

    Answer : [Re] Inquiry for the item from Jas****

    Hi there, the stocks will be replenished but unfortunately, we do not have a specific date for its delivery. Nevertheless, do visit our site often to get the latest news on the products or promotions. Thank you and have a nice day.

+View all Notice, FAQ, Q&A >>
[Carton Sales Bundle of 4] PETPET Diapers Happy Comfort for Baby
[Carton Sales Bundle of 4] PETPET Diapers Happy Comfort for Baby
Item Q&A
  • Question : Inquiry related delivery from sno****Aug 13, 2018

    Ordered on 28Jul but yet to receive anything as at today, 13Aug but Qoo status showed delivered. How can it be??? Pls advise where are my orders now! Have being waiting desperately over the past 2 weeks!! This is frustrating

    Answer : [Re] Inquiry related delivery from sno****

    Hi there, we will be redelivering a new parcel to you as the item was returned by our courier. So sorry for the inconvenience caused. We will arrange the redelivery for you within 3-5 working days. Kindly note that we are unable to change the shipping status from our side. It has been updated by Qoo10 system. Thank you and have a nice day.

    Question : [Re] Inquiry related delivery from sno****

    So disappointed with the courier service and limited communication. Anw pls. Expedite my order

    Answer : [Re] Inquiry related delivery from sno****

    Hi there, We will definitely expedite the process. Thank you for your feedback and have a nice day.

  • Question : Inquiry related delivery from ati****Aug 07, 2018

    Hi, i’ve placed the order last Sunday but have yet to see item has been shipped out and it’s day 2. My baby’s diapers are running Low.

    Answer : [Re] Inquiry related delivery from ati****

    Please advise when I can receive this order? If it is not going to be delivered between 3 working days as claimed I might have to request cancellation and just purchase in stores

    Question : [Re] Inquiry related delivery from ati****

    Please advise when I can receive this order? If it is not going to be delivered between 3 working days as claimed I might have to request cancellation and just purchase in stores

    Answer : [Re] Inquiry related delivery from ati****

    Hi there! Our delivery normally takes 3-5 working days from your order date. We will try to expedite your order. Sorry for any inconvenience caused. Thank you and have a nice day.

  • Question : Inquiry for the item from Joa****Jul 28, 2018

    Hi, can XL TAPE fit 17kg?

    Answer : [Re] Inquiry for the item from Joa****

    Hi there, so sorry for the inconvenience caused. Please give us some time to check and we will get back to you ASAP. Thank you and have a nice day.

    Hi there, so sorry but Pet Pet Tape XL will not be able to fit baby weighing 17kg. Thank you and have a nice day ahead.
    (Aug 01, 2018 22:18)

  • Question : Inquiry for the item from sue****Jul 23, 2018

    Hi. I didn’t receive this items since then.. what’s its going on? And become delivered on the items.

    Answer : [Re] Inquiry for the item from sue****

    Hi there, we will be redelivering a new parcel to you as the item was returned by our courier. So sorry for the inconvenience caused. We will arrange the redelivery for you within 3-5 working days. Kindly note that we are unable to change the status from our side. It has been auto updated by qoo10 system. Thank you and have a nice day.

  • Question : Inquiry related delivery from kmy****Jun 29, 2018

    Hi, may I know if my items will be delivered by this week?

    Answer : [Re] Inquiry related delivery from kmy****

    Hi there. For your information your parcel is currently out for delivery. Hence, you will receive your items by today or tomorrow. You may check your delivery status through: http://www.sf-express.com/sg/en/ . Tracking number:080034713414,843003845099. Thank you and have a great day.

    Question : [Re] Inquiry related delivery from kmy****

    Hi, I've yet to receive the diapers till now.

    Answer : [Re] Inquiry related delivery from kmy****

    Hi, I've not received the diapers till now. If I don't receive the items by tomorrow, I'll like to do a refund. Thanks.

    Question : [Re] Inquiry related delivery from kmy****

    Hi, I'll like to cancel the order as I've not received the items. I will like to do a refund.

    Answer : [Re] Inquiry related delivery from kmy****

    It's disappointing as I've ordered from you many times and it's the first time this had happened. I've been waiting for the items since 3 weeks ago.

    Question : [Re] Inquiry related delivery from kmy****

    Hi there, so sorry that you have not received your items.
    Your order has been split into 2 parcels SF Express: 080034713414,843003845099.
    We have tracked your parcels and 1 parcel was delivered on 1st June and your 2nd parcel is currently still in transit. Kindly advise if you have received 1 of the parcel. Thank you and have a nice day.

    Answer : [Re] Inquiry related delivery from kmy****

    Hi, I've received the parcel on 1 Jul evening and confirmed delivery on and left a feedback thereafter. Thank you for trying to rectify the situation.

    Question : [Re] Inquiry related delivery from kmy****

    Hi there, glad you have received your items. Thank you and have a nice day ahead.

+View all Notice, FAQ, Q&A >>
[CARTON SALE] DRYPERSWEE WEE DRY / DRY PANTZ / TAPE  / PANTS
[CARTON SALE] DRYPERSWEE WEE DRY / DRY PANTZ / TAPE / PANTS
Item Q&A
  • Question : Inquiry for the item from ksn****Aug 13, 2018

  • Question : Inquiry for the item from myr****Jul 03, 2018

    Hi I ordered on 26th June. N today 3rd july I still have not received my order. When will the delivery be done

    Answer : [Re] Inquiry for the item from myr****

    Hi there! Our delivery normally takes 3-5 working days from your order date. We would like to apologise as there will be a slight delay due to Qoo10 Supersale last weekend. Sorry for any inconvenience caused. Thank you and have a nice day ahead.

  • Question : Inquiry related delivery from nur****Jun 26, 2018

    Hi, when will my item be shipped. It's been more than a week

    Answer : [Re] Inquiry related delivery from nur****

    Hi there, for your information your parcel has been well received on 26th June 2018. Thank you and have a nice day.

  • Question : Inquiry for the item from nur****Jun 20, 2018

    Hi Seller I just bought wee wee drypers size xl and xxl. By any chance am I able to chg the size to all two cartons of xxl. Have yet to receive item. Status is still shipping requested.

    Answer : [Re] Inquiry for the item from nur****

    Hi there, as your order is still under request, you may cancel and reorder. Sorry for the inconvenience caused. Thank you and have a nice day ahead.

    You may cancel your order by following these steps:
    ①Click on My Qoo10
    ②Click shopping List > Cancel/Refund
    ③Click on Apply for Cancel/Refund
    ④Choose the cart number you want to cancel by checking the small box besides the cart number.
    ⑤Click the Cancel under Remark.
    ⑥Select the reason for the cancellation, click to continue.
    ⑦Checking refund details and submit the complete the cancel.

    https://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=cancel%20order

  • Question : Inquiry related delivery from Nor****May 27, 2018

    I ordered 2 cartons of dypers 7 days ago 20/5. Received an sms saying that delivery will be on 25/5, which is 2 days ago. Till today 27/5, I still have not receive anything from you guys. Please get back to me as soon as possible. As I will be out of Singapore on Tuesday onwards. Really need it urgently! My order number is 8430036326829 & 080003178222.

    Answer : [Re] Inquiry related delivery from Nor****

    Hi there, your order 257404068,257404069 has been split into 2 parcels (080031782227,843003626829). Kindly advise if you have received both as I have tracked your parcels and 1 has been delivered on 28th May. Sorry for any inconvenience caused. Thank you and have a nice day ahead.

    Question : [Re] Inquiry related delivery from Nor****

    I still have not receive 1 more parcel which I need it URGENTLY! The delivery company told me that the parcel is still with you guys. What is this??

    Answer : [Re] Inquiry related delivery from Nor****

    Hi there, kindly give us some time to check with our courier as we have tracked your parcel (080031782227) and it was picked up on 24th May. We have contacted our courier to contact you to deliver the 2nd parcel. Thank you.

+View all Notice, FAQ, Q&A >>
[Funtasy] NEW Super Suction Baby Diapers S/M/L/XL [USA Export Quality]
[Funtasy] NEW Super Suction Baby Diapers S/M/L/XL [USA Export Quality]
Item Q&A
  • Question : Inquiry for the item from Sat****Aug 13, 2018

  • Question : Inquiry for the item from yuk****Aug 01, 2018

    Is this 1 for 1? $11.90

    Answer : [Re] Inquiry for the item from yuk****

    Hi there, this is $11.90 for 1 pack. Thank you.

  • Question : Samples Give AwayJun 23, 2018

    Just like to confirm that the sample is for 1 pce & it costs $5?

    Answer : [Re] Samples Give Away

    Hi there, the giveaway have ended. Thank you and have a nice day ahead.

[Original Sprout] Natural Shampoo/Hair  Body Babywash/Deep Conditioner/Scrumptious Baby Cream/
[Original Sprout] Natural Shampoo/Hair Body Babywash/Deep Conditioner/Scrumptious Baby Cream/
Item Q&A
  • Question : Manufacture Date for stock on handJul 19, 2018

    Natural Shampoo $25.

    Kindly advise your Manufacture Date for stock on hand.

    Which letter and number code now?

    Previously bought from u letter G and old packing.

    Answer : [Re] Manufacture Date for stock on hand

    Hi there, so sorry for the inconvenience caused. Please give us some time to check and we will get back to you ASAP. Thank you and have a nice day.

    Hi there. The expiry date for:
    Original Sprout Natural Shampoo 354ml 1-Dec-2020
    Do note that the expiry date depends on which shipment of stock is picked and packed. Thank you and have a nice day.
    (Jul 25, 2018 17:01)

    Question : [Re] Manufacture Date for stock on hand

    Original Sprout Natural Shampoo, stock that you have now, earliest expiry is at least 1-Dec-2020. You don’t have any stock that expired earlier than 1-Dec-2020 right??

    Answer : [Re] Manufacture Date for stock on hand

    Hi there, as our items usually comes in a batch with the same expiry dates. The expiry dates are most likely the same for all. Do note that the expiry date depends on which shipment of stock is picked and packed. Thank you and have a nice day.

    Question : [Re] Manufacture Date for stock on hand

    So you cannot confirm how can i buy? Previously I bought 2 bottles. 1 expire 2020 i can accept. Another 1 the bottle already turn yellow and older stock.

    Answer : [Re] Manufacture Date for stock on hand

    Hi there, We already checked with our warehouse and the stock we have now is Feb 2020. Thank you and have a nice day.

  • Question : Inquiry for the item from lyk****Apr 04, 2018

    Expiry for Natural Shampoo ? the 1 which costs $25

    Answer : [Re] Inquiry for the item from lyk****

    Hi there
    the expiry date is 30/12/2020
    thankyou

BUNDLE OF 6 CLEARANCE SALE!! [COLGATE] Total Care Toothpaste  - Bundle of 6
BUNDLE OF 6 CLEARANCE SALE!! [COLGATE] Total Care Toothpaste - Bundle of 6
Item Q&A
  • Question : Inquiry for the item from Chr****Aug 08, 2018

    Expired date pro breadth health???

    Answer : [Re] Inquiry for the item from Chr****

    Hi there. The expiry date for:
    Colgate Total Pro Breath Health Toothpaste 110g 1-Jan-2019
    Do note that the expiry date depends on which shipment of stock is picked and packed. Thank you and have a nice day.

  • Question : Inquiry for the item from Chr****Aug 06, 2018

    Why same under your company I order colgate 6 × $10.9 ×2 and heart cologlate 2 SET already over $50 Why they charge me shipping fees $7.98?

    Answer : [Re] Inquiry for the item from Chr****

    Hi there, you will have to purchase from the same store. May I please have your order number for the heart colgate as I am only able to see the 2 orders of bundle of 6 under your account. Sorry for the inconvenience caused. Thank you.

    Question : [Re] Inquiry for the item from Chr****

    I wanted I order this again together with the heart colgate ..total above $50 but they still want me to pay $7.98 shipping fees when I made payment.
    I tot same under company..free shipping above $50?

    Answer : [Re] Inquiry for the item from Chr****

    Hi there, you will have to purchase from the same store to get the free shipping. Sorry for the incovenience caused. Thank you.

    Question : [Re] Inquiry for the item from Chr****

    U means same item?
    Same store ...heart colgate and bundle 6 same store??

    Answer : [Re] Inquiry for the item from Chr****

    Hi there, you will have to purchase a total of $50 from beautiful.me store to get the free shipping. I have checked your orders for this account and your total is $21.80. Hence, you were charged for the shipping fee. Sorry if there is any misunderstanding. Thank you and have a nice day ahead.

  • Question : cart 120503886Aug 06, 2018

    please revert when is the items to be delivered?

    Answer : [Re] cart 120503886

    Hi there. For your information your parcel is currently in transit. You may check your delivery status through: http://www.sf-express.com/sg/en/ . Tracking number: 080038322547. Thank you and have a great day.

  • Question : Inquiry for the item from Chr****Aug 05, 2018

    Why now min $50 free Shipping?
    Prev free Shipping no min.
    And u can only purchase 2 qty .

    Answer : [Re] Inquiry for the item from Chr****

    Hi there, so sorry but currently the free shipping applies only for orders above $50. Sorry for the inconvenience caused. Thank you.

  • Question : Inquiry related delivery from ace****Aug 05, 2018

+View all Notice, FAQ, Q&A >>
[Nestle]Nan OPTIPRO® H.A. 2 Follow-Up/H.A. 3 Growing Up/Kid 4 Growing Up Milk/Gro 3 Growing Up Milk
[Nestle]Nan OPTIPRO® H.A. 2 Follow-Up/H.A. 3 Growing Up/Kid 4 Growing Up Milk/Gro 3 Growing Up Milk
Item Q&A
  • Question : Inquiry for the item from Jia****Aug 07, 2018

    hi. can i check when the shipping out.

    Answer : [Re] Inquiry for the item from Jia****

    Hi there! Our delivery normally takes 3-5 working days from your order date. We will try to expedite your order. Sorry for any inconvenience caused. Thank you and have a nice day.

  • Question : Inquiry related delivery from ych****Feb 07, 2018

    Hi I have placed order on 28 Jan for three tins of NAN HA 3 under order 245544157. It was stated that item has been delivered on 1 Feb but till date I have not received the milk powder. Can you please help me to check when I will be receiving the items? I need the milk powder urgently and cny is coming.

    Answer : [Re] Inquiry related delivery from ych****

    HI there
    the fresh stocks just come in yesterday and we will arrange to send it to you asap
    thankyou

    Question : [Re] Inquiry related delivery from ych****

    Hi may I know if asap means that I will be able to receive the items before CNY eve (14 jan) as I will be going away after that? Just wondering why previously status was reflected as on delivery and delivered when it has in fact not been sent and there wasn’t stock.. thanks

    Answer : [Re] Inquiry related delivery from ych****

    Hi may I know if asap means that I will be able to receive the items before CNY eve (14 feb) as I will be going away after that? Just wondering why previously status was reflected as on delivery and delivered when it has in fact not been sent and there wasn’t stock.. thanks

    Question : [Re] Inquiry related delivery from ych****

    HI there
    we will try our best thank you

  • Question : Inquiry related delivery from kei****Jan 07, 2018

    Hi, pls kindly check on my order as i have yet to receive. Thanks

    Answer : [Re] Inquiry related delivery from kei****

    HI there
    due to our annual stock take last week
    there is a deleay in the delivery normal service resume this week
    thank you

  • Question : Inquiry related delivery from van****Dec 27, 2017

    I did not receive this item yet seller and airway bill claim received. Very strange way of cheating customer.. gonna post here everyday!!

    Answer : [Re] Inquiry related delivery from van****

    I really did not receive the goods. I am not so cheap skate to come here to ask for free milk. I did not receive it’s very unfair for me. I do not know where the courier has been delivered to. If there anyway to ask for evidence? I didn’t sign it.
    Can I call your directly? Pls provide a number

    Question : [Re] Inquiry related delivery from van****

    I really did not receive the goods. I am not so cheap skate to come here to ask for free milk. I did not receive it’s very unfair for me. I do not know where the courier has been delivered to. If there anyway to ask for evidence? I didn’t sign it.
    Can I call your directly? Pls provide a number

    Answer : [Re] Inquiry related delivery from van****

    Hi there
    please hold on while we get the pOD thank you

    Question : [Re] Inquiry related delivery from van****

    Hi did you managed to get the pod? I have been buying milk powder for past 2 years no issue.. this is the first time I get from you and encounter problems.. I don’t think they even dispatch to me. I only receive one sms from them

    Answer : [Re] Inquiry related delivery from van****

    I have been online shopping for at least past 8-9 years.. first time in my life I encounter such non delivery and claim delivered.. I didn’t follow up earlier because I assume it will sure deliver .. shouldn’t have assume all delivery will always reach me.. the amount is not small. If it’s jist $10-20 I can let the matter rest but it’s hundred . I never receive why should I suffer such loss? Can you give me a number for me to call?

    Question : [Re] Inquiry related delivery from van****

    HI there
    as mention we will get the pod from the courier company and get them to call you also thanky ou

    Answer : [Re] Inquiry related delivery from van****

    Hi can I check if there is any update? I haven not heard from the courier company..

    Question : [Re] Inquiry related delivery from van****

    HI there
    we have inform the courier company and have advise them to call you thankyou

    Answer : [Re] Inquiry related delivery from van****

    You ask the courier company to call me for what? Does it help? I didn’t receive means didn’t not like they attempted delivery and I am not at home. Are your able to obtain the proof of delivery or my signing? If not please arrange to refund me or resend the stock

    Question : [Re] Inquiry related delivery from van****

    HI there
    they need to call you and verify the product was send to you
    they are asking for the pod please hold on thank you

  • Question : Inquiry related delivery from col****Nov 27, 2017

    My Inquiry
    REF: Order 235473594.
    I have yet to receive the items.
    Delivery company Simply Post sms me that they will deliver on Saturday. Whole day never come. Checked on their website on the status and they indicated my delivery returned back to hub.
    Can you pls check with them and update me?
    It's taking a good long time.

    Answer : [Re] Inquiry related delivery from col****

    hi there
    we have arrange with SImply Post to contact you for the re-delivery
    thank you]

+View all Notice, FAQ, Q&A >>
[Bundle Of 6 PROMO] Nestle Nan OPTIPRO® x 6 cans [*FREE Cinnamon Graham Animal Crackers]
[Bundle Of 6 PROMO] Nestle Nan OPTIPRO® x 6 cans [*FREE Cinnamon Graham Animal Crackers]
Item Q&A
  • Question : Inquiry related cancel and refund from hso****Aug 06, 2018

    Please refund me ASAP. I have yet to receive my item despite waited for more than a week.

    Answer : [Re] Inquiry related cancel and refund from hso****

    Hi there, noted. We will arrange to cancel and refund your order. Sorry for the inconvenience caused. Thank you and have a nice day ahead.

  • Question : Inquiry for the item from fel****Jul 31, 2018

    I also receive dented tins. Badly dented not just slight dent. Seller just ask me wait for courier man to call. So i just everyday standby the phone n wait for a call?

    Answer : [Re] Inquiry for the item from fel****

    Hi there. For your information your parcel is currently in transit. You may check your delivery status through: http://www.sf-express.com/sg/en/ . Tracking number: 080037935290. As a third party courier, SF Express, will be doing the delivery. We are unable to advise you when they will deliver the parcel. They will contact you before delivering your parcel or you may track the parcel with the link above. Hope to seek your kind understanding. Sorry for the inconvenience caused. Thank you and have a great day.

  • Question : Inquiry for the item from win****Jul 23, 2018

    It has been 9 days since my order. Tracking number says it will be delivered today but I've not received anything. It's way too long for my wait. Can advise asap as I need the milk urgently?

    Answer : [Re] Inquiry for the item from win****

    Hi there, so sorry that you have not received your items. We have tracked your parcel and there was a fail delivery on the 20th. We have contacted the courier to contact you. You may also contact SF Express at 1800 311 1111 / (+65) 6603 0630. Your tracking number is 080036889671,843003996695. We will proceed to check into this matter too. Thank you and have a nice day.

    Question : [Re] Inquiry for the item from win****

    Hi I just saw on the tracking that the goods have been returned back to seller which is your company. Why is this so? The courier did not even call me to arrange a timing where I will be home to receive my milk powder. And after all the delay I've been told that the goods are returned to seller? Pls look into this urgently as I need the milk. The delay is just too disappointing.

    Answer : [Re] Inquiry for the item from win****

    Pls give me a satisfactory reply by today.

    Question : [Re] Inquiry for the item from win****

    SF express has called me back. They said they can deliver again upon your instructions. Can you arrange for them to send this Saturday morning before 12pm? I'm not home on weekdays as I'm out for work. Pls advise urgently.

    Answer : [Re] Inquiry for the item from win****

    Hi there, we will be redelivering a new parcel to you as the item was returned by our courier. So sorry for the inconvenience caused. We will arrange the redelivery for you within 3 working days. Our delivery man will contact you before delivering your parcel. You may notify him of your suitable timings. Thank you and have a nice day.

    Question : [Re] Inquiry for the item from win****

    There is still no news from your courier after 2 days. Pls advise when I can receive the goods. Else I will claim non receipt.

    Answer : [Re] Inquiry for the item from win****

    Hi there, so sorry that you have not received your items. We will try to expedite on your order. Sorry for the inconvenience caused. Thank you.

  • Question : Inquiry related delivery from sdj****Jun 27, 2018

    Still have not receive the item after 10 days. Where is it?

    Answer : [Re] Inquiry related delivery from sdj****

    Hi there, for your information your parcel has been well received on 25th and 27th June 2018. Kindly check with your family if they have received it in your stead.(Sf Express: 080034375993,843003814607). Thank you and have a nice day.

    Question : [Re] Inquiry related delivery from sdj****

    Seller I returned 6 dented cans. And you sent me only 4 cans. How come?

    Answer : [Re] Inquiry related delivery from sdj****

    Hi, can you respond? Where are the missing 2 cans?

    Question : [Re] Inquiry related delivery from sdj****

    Hi there, so sorry for the missing items. We will arrange the redelivery for you within 3-5 working days. Thank you and have a nice day.

  • Question : Inquiry for the item from alv****Jun 25, 2018

    Hi

    I ordered 6 tins of Nan 3 but 2 tins were dented. I received a call last Thur that you had arranged for collection and 1 to 1 exchange, but no one came at all. Now you just changed the status to delivered without honouring your words?!

    Answer : [Re] Inquiry for the item from alv****

    Hi there. For your information your parcel is currently in transit. You may check your delivery status through: http://www.sf-express.com/sg/en/ . Tracking number: 080034688500. Kindly note that we are unable to change the status from our side. It has been auto updated by Qoo10 system. Thank you and have a great day.

+View all Notice, FAQ, Q&A >>
[ Bundle of 5] Organic Fresh Rice 2KG (PWP: Organic Black Rice 500g at $0.90)
[ Bundle of 5] Organic Fresh Rice 2KG (PWP: Organic Black Rice 500g at $0.90)
Item Q&A
  • Question : Inquiry for the item from jer****Aug 05, 2018

    Hi. May i know when will the red brown rice 2kg be restocked? Thank you.

    Answer : [Re] Inquiry for the item from jer****

    Hi there, the stocks will be replenished but unfortunately, we do not have a specific date for its delivery. Nevertheless, do visit our site often to get the latest news on the products or promotions. Thank you and have a nice day.

  • Question : Inquiry for the item from wen****Jul 04, 2018

    Hi, when will the brown rice 2kg be available?

    Answer : [Re] Inquiry for the item from wen****

    Hi there, the stocks will be replenished but unfortunately, we do not have a specific date for its delivery. Nevertheless, do visit our site often to get the latest news on the products or promotions. Thank you and have a nice day.

  • Question : Inquiry for the item from wen****Jul 04, 2018

    Hi, when will the brown rice 2kg be available?

    Answer : [Re] Inquiry for the item from wen****

    Hi there, the stocks will be replenished but unfortunately, we do not have a specific date for its delivery. Nevertheless, do visit our site often to get the latest news on the products or promotions. Thank you and have a nice day.

  • Question : Inquiry for the item from hil****Jun 27, 2018

    Any restock?

    Answer : [Re] Inquiry for the item from hil****

    Hi there, the stocks will be replenished but unfortunately, we do not have a specific date for its delivery. Nevertheless, do visit our site often to get the latest news on the products or promotions. Thank you and have a nice day.

    Question : [Re] Inquiry for the item from hil****

    Err I just saw restock already?

    Answer : [Re] Inquiry for the item from hil****

    Hi there, only the mixed fragrant rice is in stock for now. Thank you and have a nice day ahead.

  • Question : Inquiry for the item from Awc****May 31, 2018

    order no 258199366
    hi i received only 1kg x5 pack.
    please resend 1kg x 5 pack.
    thanks

    Answer : [Re] Inquiry for the item from Awc****

    i order 2kg x5 pack and received 1kgx5 pack.can anybody reply

    Question : [Re] Inquiry for the item from Awc****

    Hi there, so sorry for the mistake. We will arrange the exchange for you by next week. We will be using SF Express as our third-party courier company. Please note that the delivery and collection guy may not be the same people. Kindly note that the delivery or collection will be done separately. Kindly collect a collection slip given by our courier when they collect the items. Thank you and have a nice day.

+View all Notice, FAQ, Q&A >>
1+1+1+1 REFILL PACK [Lifebuoy] Anti-Bacterial Body Wash 900ml Lifebuoy Body Wash Refill X4
1+1+1+1 REFILL PACK [Lifebuoy] Anti-Bacterial Body Wash 900ml Lifebuoy Body Wash Refill X4
Item Q&A
  • Question : Inquiry for the item from agg****Aug 04, 2018

    Hi, do u have Lifebuoy Clini care Complete refill pack and if I place order, do I get 4 packs?

    Answer : [Re] Inquiry for the item from agg****

    Hi there, so sorry but the variants we have are the only ones listed in the listing. Yes, you will receive 4 packs. Thank you.

  • Question : 262149924 (Jun 25, 2018 )Jul 03, 2018

    Please, available when will you be sending out the item. Thank you!

    Answer : [Re] 262149924 (Jun 25, 2018 )

    Hi there! We would like to apologise as there will be a delay due to Qoo10 Supersale last weekend. We will try to expedite your order. So sorry for any inconvenience caused. Thank you and have a nice day ahead.

  • Question : Inquiry related delivery from and****Jul 01, 2018

    Why my tracking number is invalid?

    Answer : [Re] Inquiry related delivery from and****

    Hi there. For your information your parcel is currently in transit. You may check your delivery status through: http://www.sf-express.com/sg/en/ . Tracking number: 080035276834. You were unable to track it as it was still in transit from our warehouse to SF Express Warehouse. Thank you and have a great day.

  • Question : Inquiry for the item from joy****Jun 24, 2018

    Expiry date for cool fresh and vita protect ? Thanks !!!

    Answer : [Re] Inquiry for the item from joy****

    Hi there, so sorry for the inconvenience caused. Please give us some time to check and we will get back to you ASAP. Thank you and have a nice day.

    Hi there. The expiry date for:
    Lifebuoy Cool Fresh Anti-Bacterial Body Wash 2 x 1L 23-Feb-2021
    Lifebuoy Vita Protect Anti-Bacterial Body Wash 2 x 1L 19-Jan-2021
    Do note that the expiry date depends on which shipment of stock is picked and packed. Thank you and have a nice day.
    (Jun 29, 2018 14:20)

    Question : [Re] Inquiry for the item from joy****

    Thank you !

    Answer : [Re] Inquiry for the item from joy****

    Hi there, you are welcome. Thank you.

  • Question : Inquiry related delivery from edw****Jun 29, 2018

    Hi my order on 24th June but till now you still havent start to deliver . My order no is 262091847 , please help to check asap thanks.

    Answer : [Re] Inquiry related delivery from edw****

    Hi there! We would like to apologise as there will be a slight delay due to Qoo10 Supersale last weekend. We will try to expedite your order. So sorry for any inconvenience caused. Thank you and have a nice day ahead.

+View all Notice, FAQ, Q&A >>
★GOON★ GOO.N Cheerful Baby Pants x 3packs (M / L / XL)
★GOON★ GOO.N Cheerful Baby Pants x 3packs (M / L / XL)
Item Q&A
  • Question : Inquiry related delivery from kua****Aug 04, 2018

  • Question : Inquiry related delivery from sng****Jun 23, 2018

    Hi
    It’s stated that my order was shipped out, but I have not receive it yet.
    Can you advice on when I will receive the goods?

    Answer : [Re] Inquiry related delivery from sng****

    Hi there, we will be redelivering a new parcel to you as the item was returned by our courier. So sorry for the inconvenience caused. We will arrange the redelivery for you within 3-5 working days. Thank you and have a nice day.

  • Question : Inquiry related delivery from jna****May 14, 2018

    Order 255699673
    Hi I ordered last week. Till now no updates. I thought you guys deliver quite fast?

    Answer : [Re] Inquiry related delivery from jna****

    Hi there, so sorry for the delay in delivery. Currently, your parcel has been picked and packed and is ready to be shipped out. You may check your delivery status 1 working day later through: http://www.sf-express.com/sg/en/ . Tracking number: 080031056890,843003563021,843003563030. Thank you and have a nice day.

  • Question : Inquiry for the item from elm****Apr 09, 2018

    Hi, may I know whether the cheerful XL pants cutting same as Japan XL tapes version or not? Thanks!

    Answer : [Re] Inquiry for the item from elm****

    Hi there
    cheerful XL is 12-17kg and is made in thailand just for your information
    thankyou

    Question : [Re] Inquiry for the item from elm****

    Thanks!

    Answer : [Re] Inquiry for the item from elm****

    HI there
    sure no problem
    thank you
    Goo.N Diaper is made in Japan

  • Question : Request to return the delivered 2 x boxes of GOON Cheerful Baby Pants (Order No:249441574)Mar 14, 2018

    Hi,
    I just received the ordered items today but the items are not what we need. Hope you can advise how we can request for refund and return the items to u.

    Sorry for any inconvenience caused.

    Hope to hear from you soon. Tks. Cheer

    Answer : [Re] Request to return the delivered 2 x boxes of GOON Cheerful Baby Pants (Order No:249441574)

    HI there
    we can do the exchange for you
    with a delivery fee of $6.00 and you need to top up the difference in the items
    please advsie

+View all Notice, FAQ, Q&A >>
[Use Coupon For Discount] ★Carton Sale★ Certainty Tape / DayPants / SuperPants Adult Diapers
[Use Coupon For Discount] ★Carton Sale★ Certainty Tape / DayPants / SuperPants Adult Diapers
Item Q&A
  • Question : ShippingAug 02, 2018

    Hello!

    May i know when will my diapers be sent out?

    My order is placed on 26 July 2018.

    Answer : [Re] Shipping

    Hi there, so sorry for the delay in delivery. Currently, your parcel has been picked and packed and is ready to be shipped out. You may check your delivery status 1-2 working days later through: http://www.sf-express.com/sg/en/ . Tracking number: 080038149235,843004091372. Thank you and have a nice day.

  • Question : Delivery DateJul 23, 2018

  • Question : Pricing for Certainty Tape Pampers jumps from $50+ to $110+?Jul 14, 2018

    Hi Seller, can u re-look at the pricing for certainty tape pampers as i've bought quite a few times at $50+/carton but now, it has increased to $110+? Hope u can adjust the pricing to a reasonable level. Thanks. :)

    Answer : [Re] Pricing for Certainty Tape Pampers jumps from $50+ to $110+?

    Hi there, I have updated the pricing. Kindly check again. Thank you.

    Question : [Re] Pricing for Certainty Tape Pampers jumps from $50+ to $110+?

    Thank you! Really grateful for the updated pricing. Will return to get my grandpa's supply here. :) Thank you

    Answer : [Re] Pricing for Certainty Tape Pampers jumps from $50+ to $110+?

    HI there, you are welcome. Thank you. :)

  • Question : Inquiry for the item from fu_****Jun 06, 2018

    Will there be stock coming in for XL size?

    Answer : [Re] Inquiry for the item from fu_****

    Hi there, the stocks will be replenished but unfortunately, we do not have a specific date for its delivery. Nevertheless, do visit our site often to get the latest news on the products or promotions. Thank you and have a nice day.

  • Question : Inquiry related delivery from mmr****Jun 05, 2018

    Hi, this is my third time ordering. My last order of daypants size M was on 30 May 2018. To date, I still have not received them. May i know when is the delivery? Need them urgently. Thanks.

    Answer : [Re] Inquiry related delivery from mmr****

    Hi there, so sorry for the delay in delivery. Currently, your parcel has been picked and packed and is ready to be shipped out. You may check your delivery status 1-2 working days later through: http://www.sf-express.com/sg/en/ . Tracking number: 080032733403,843003703382. Thank you and have a nice day.

+View all Notice, FAQ, Q&A >>
Bundle of 2 PROMO!![Nestle]CERELAC® Rice (without milk)
Bundle of 2 PROMO!![Nestle]CERELAC® Rice (without milk)
Item Q&A
  • Question : Inquiry for the item from bub****Aug 01, 2018

    Expiry date?

    Answer : [Re] Inquiry for the item from bub****

    Hi there. The expiry date for:
    Cerelac Rice (w/o Milk) 10-May-2019
    Do note that the expiry date depends on which shipment of stock is picked and packed. Thank you and have a nice day.

1+1 [Vaseline] Intensive Care Deep Restore/ Aloe Soothe/ Adv Strength/ Coco
1+1 [Vaseline] Intensive Care Deep Restore/ Aloe Soothe/ Adv Strength/ Coco
Item Q&A
  • Question : ShippingJul 11, 2018

  • Question : Inquiry related delivery from car****Jul 09, 2018

    Hi I purchased on 23the June, but I still haven't received yet. Can you please check about my stock and when should I received. Tks, you.

    Answer : [Re] Inquiry related delivery from car****

    Hi there, we will be redelivering a new parcel to you as the item was returned by our courier. So sorry for the inconvenience caused. We will arrange the redelivery for you within 3-5 working days. Thank you and have a nice day.

    Question : [Re] Inquiry related delivery from car****

    Noted. Tks you for ur reply.

    Answer : [Re] Inquiry related delivery from car****

    Hi there, thank you for your kind understanding. Have a nice day ahead.

    Question : [Re] Inquiry related delivery from car****

    Received today. And many tks for your good service. I did write a good review.

    Answer : [Re] Inquiry related delivery from car****

    Hi there, thank you. Have a nice day ahead.

  • Question : Inquiry for the item from apr****Jul 09, 2018

    Fragrance free?

    Answer : [Re] Inquiry for the item from apr****

    Hi there, Vaseline Intensive Care Advanced Strength Body Lotion 400ml is fragrance free. Thank you and have a nice day ahead.

  • Question : Inquiry for the item from smg****Jul 07, 2018

    Expiry date for the white bottle one

    Answer : [Re] Inquiry for the item from smg****

    Hi there. The expiry date for:
    Vaseline Intensive Care Advanced Strength Body Lotion 400ml 13-Apr-2020
    Do note that the expiry date depends on which shipment of stock is picked and packed. Thank you and have a nice day.

  • Question : Inquiry for the item from smg****Jul 07, 2018

    Expiry date?

    Answer : [Re] Inquiry for the item from smg****

    Hi there. The expiry date for:
    Vaseline Intensive Care Advanced Strength Body Lotion 400ml 13-Apr-2020
    Do note that the expiry date depends on which shipment of stock is picked and packed. Thank you and have a nice day.

+View all Notice, FAQ, Q&A >>
1+1+1 [LUX] Body Wash 950ml x 3bottles / Body Wash 600ml Refill x 3 packs
1+1+1 [LUX] Body Wash 950ml x 3bottles / Body Wash 600ml Refill x 3 packs
Item Q&A
  • Question : received wrong qtysJul 26, 2018

    i have ordered 3 sets of the bottle shower gel and refill packs. but how come i only received 8 bottles??

    Answer : [Re] received wrong qtys

    Hi there, your orders 267254669,267254670,267254671 has been split into 2 parcels 080037351597,843004031299. Kindly advise if you have received both. Sorry for the inconvenience caused. Thank you.

    Question : [Re] received wrong qtys

    Yes. I rcv both cartons. I have already send you the photos of the items I received. Only 8 bottles and 9 packs refill.

    Answer : [Re] received wrong qtys

    Can u reply me on the wrong qtys I have received. I have wrote to you for so many days but no reply from u. I wan to refund all if no reply from u

    Question : [Re] received wrong qtys

    Hi there, noted. Kindly advise exactly what is missing from your order. Kindly note that we usually reply within the next working day. Sorry for the inconvenience caused. Thank you.

    Answer : [Re] received wrong qtys

    please see attached on the actual item i received.

    Question : [Re] received wrong qtys

    Hi there, so sorry for the missing item. We will arrange the redelivery for you by next week. Thank you and have a nice day.

  • Question : Expiry dateJul 15, 2018

    Hi what are the expiry dates for all body wash?

    Answer : [Re] Expiry date

    Hi there, so sorry for the inconvenience caused. Please give us some time to check and we will get back to you ASAP. Thank you and have a nice day.

[We Bare Bears™] Canvas Tote Bag (Crossing the Road / Riding the Bicycle / Grizz / Panda / Ice Bear
[We Bare Bears™] Canvas Tote Bag (Crossing the Road / Riding the Bicycle / Grizz / Panda / Ice Bear
Item Q&A
  • Question : zipperJul 28, 2018

    is there any zipper or button

    Answer : [Re] zipper

    Hi there, no. There is no zipper or button. Thank you.

  • Question : Recycle BagJul 09, 2018

    Dear Seller, do you carry the recycle bag with free coin purse.
    Thank you.

    Best Regards
    Betty

    Answer : [Re] Recycle Bag

    Hi Seller, can contact me via my mobile, as I tried to call but not reachable. Thank you.

    Question : [Re] Recycle Bag

    Hi there, we will be launching the eco bag with coin pouch next month. Sorry for the inconvenience caused. Thank you and have a nice day ahead.

  • Question : DiscountJul 09, 2018

    Dear Sellers,

    I saw that there is a discount of 20% if buy 2 ,buy 3 get 30% discount. Please advise whether still apply ?

    Best Regards
    Betty

    Answer : [Re] Discount

    Hi there, currently the only promotion is $7.90 (20% off) for the canvas tote bag. Thank you and have a nice day ahead.

[Colgate] Limited Edition Dare To Love Heart Toothpaste [130g x 2 tubes]
[Colgate] Limited Edition Dare To Love Heart Toothpaste [130g x 2 tubes]
Item Q&A
  • Question : Inquiry for the item from nat****Jul 27, 2018

    Hi, what is the fluoride content for this product?

    Answer : [Re] Inquiry for the item from nat****

    Hi there, the sodium fluoride is 0.22%. Thank you and have a nice day ahead.

Hada Labo Air BB Cream 10-in-1 Function SPF 50+ / Air Aqua UV Day Emulsion
Hada Labo Air BB Cream 10-in-1 Function SPF 50+ / Air Aqua UV Day Emulsion
Item Q&A
  • Question : Air BB Cream Natural BeigeJul 26, 2018

  • Question : Hada Labo Air Aqua UV Day Emulsion FreshJan 11, 2018

    Hi,

    I am interested in buying the above item (for oily/combination skin). May i know its expiry date?

    Thank you.

    Answer : [Re] Hada Labo Air Aqua UV Day Emulsion Fresh

    HI there
    for Natural Beige - 08/2019
    for Ivory - 11/2019
    thank you

    Question : [Re] Hada Labo Air Aqua UV Day Emulsion Fresh

    Hi, I was referring to the day emulsion sunscreen, not the B.B. cream. Thanks.

    Answer : [Re] Hada Labo Air Aqua UV Day Emulsion Fresh

    Hi! Thank you for shopping at Beautiful Me
    We have successfully received your feedback in our mailbox and will look into it as soon as we can.
    You will receive a reply to your query in 1 working day

  • Question : Inquiry related delivery from aom****Aug 09, 2017

    I have not received the product you sent.
    How can I track where you are? Then prompt me.
    Thank You

    Answer : [Re] Inquiry related delivery from aom****

    HI there
    can i have your order id starting with 2>
    thank you

    HI there

    any update

    (Aug 15, 2017 16:04)

  • Question : DeliveryAug 02, 2017

    Shipping Requested for 4 days no action no update. Are you still selling this product?

    Answer : [Re] Delivery

    Hi there, sorry for the delay. For your information, your order item just arrive our warehouse. We will release your stock to Simply Post by today. Thanks

Bundle of 3 PROMO!!! [Nestle] NAN® OPTIPRO® Milk Powder x 3 cans [FREE Gerber Puffs]
Bundle of 3 PROMO!!! [Nestle] NAN® OPTIPRO® Milk Powder x 3 cans [FREE Gerber Puffs]
Item Q&A
  • Question : Inquiry for the item from Eun****Jul 18, 2018

    Received 3 tins but 1 was dented. Please send me a replacement tin. Also ordered a peach flavour gerber puff but was given blueberry. Please send me a replacement. Under cart number 120074231

    Answer : [Re] Inquiry for the item from Eun****

    Hi there, so sorry for the dented tin and the wrong flavour for gerber puff. We will arrange the exchange for you by next week. We will be using SF Express as our third-party courier company. Please note that the delivery and collection guy may not be the same people. Kindly note that the delivery or collection will be done separately. Kindly collect a collection slip given by our courier when they collect the items. Thank you and have a nice day.

    Question : [Re] Inquiry for the item from Eun****

    Hi i received your replacement nan powder but it is still dented.Please send me a replacentand ensure that there are no dents before arranging for shipping

    Answer : [Re] Inquiry for the item from Eun****

    Hi there, so sorry for the dented tin. We will arrange the exchange for you by next week. For your information, I have tracked your previous collection and it has not been done yet. Hence, we will arrange the collection for 2 tins together. Sorry for the inconvenience caused. Thank you and have a ncie day ahead.

    Question : [Re] Inquiry for the item from Eun****

    Ok thks

    Answer : [Re] Inquiry for the item from Eun****

    Hi there, than kyou.

  • Question : Inquiry from mak****Jul 22, 2018

    My order number is 267008630
    I ordered 3 x 1.8kg nan kid 4 but you have delivered 3 x 800g optipro 3 and it took almost a week to deliver and the order is wrong. Pls quickly arrange for a replacement to be done as my last tin of milk is finishing within the next 2 days.

    Answer : [Re] Inquiry from mak****

    Hi still waiting for your reply.

    Question : [Re] Inquiry from mak****

    Hi there, so sorry for the mistake. We will arrange the exchange for you within 3-5 working days. We will be using SF Express as our third-party courier company. Please note that the delivery and collection guy may not be the same people. Kindly note that the delivery or collection will be done separately. Kindly collect a collection slip given by our courier when they collect the items. Thank you and have a nice day.

  • Question : Inquiry for the item from Eun****Jul 19, 2018

    Received 3 tins but 1 is dented.from pls do a replacement. The gerber puff i ordered was peach flavour but blueberry flavour was delivered. Please send a replacement. Under cart 120074231

    Answer : [Re] Inquiry for the item from Eun****

    Hi there, so sorry for the dented tin and the wrong flavour for gerber puff. We will arrange the exchange for you by next week. We will be using SF Express as our third-party courier company. Please note that the delivery and collection guy may not be the same people. Kindly note that the delivery or collection will be done separately. Kindly collect a collection slip given by our courier when they collect the items. Thank you and have a nice day.

  • Question : Inquiry related cancel and refund from fhx****Jul 17, 2018

    Hi,
    I have just received the milk powder yesterday, however 1 tin is dented. May I request for an exchange?
    Order no. 266355912

    Answer : [Re] Inquiry related cancel and refund from fhx****

    Hi there, so sorry for the dented tin. We will arrange the exchange for you within 3-5 working days. We will be using SF Express as our third-party courier company. Please note that the delivery and collection guy may not be the same people. Kindly note that the delivery or collection will be done separately. Kindly collect a collection slip given by our courier when they collect the items. Thank you and have a nice day.

  • Question : Inquiry related delivery from mrs****Jul 17, 2018

    Hi may I know if I buy now am I still eligible for e free we bare bears tote bag ?

    Answer : [Re] Inquiry related delivery from mrs****

    Hi there, if you purchase more than $200 in a single cart you are eligiible for the free WBB tote bag. Currently, yes. It is still available. Thank you.

+View all Notice, FAQ, Q&A >>
Pregaine Frequent Use Shampoo 400ml/200ml and Clear Gel Shampoo 400ml/200ml
Pregaine Frequent Use Shampoo 400ml/200ml and Clear Gel Shampoo 400ml/200ml
Item Q&A
  • Question : Inquiry for the item from V_v****Jul 26, 2018

    Hi, may I know the manufacturer of the shampoo?

    Answer : [Re] Inquiry for the item from V_v****

    Hi there, the manufacturing country is Thailand. Thank you.

  • Question : Till haven;t receive the 2 bottle of Pregaine "Frequent Use Shampoo"?Aug 02, 2016

    Hi,

    To-date still have not receive the 2 bottle of Pregaine "Frequent Use Shampoo". Please advise?

    BR,
    Des

    Answer : [Re] Till haven;t receive the 2 bottle of Pregaine "Frequent Use Shampoo"?

    Hi there! Let us check with our logistic team and revert. Thanks!

    Hi there! Let us check with our logistic team and revert. Thanks!
    Hi there! Your order is already on route. You will receive soon! Thanks! :)

  • Question : Not all the product recievedJul 28, 2016

    Hi,

    I only received the a bottle of Pregaine "Clear Gel Shampoo" in today shipment. Please advise about when the 2 bottle of Pregaine "Frequent Use Shampoo"?

    Thanks and Regards,
    Des

    Answer : [Re] Not all the product recieved

    Hi there,

    So sorry for the delay... We are still waiting for the stocks from supplier... We will deliver by next week... We apologise for any inconvenience caused...

Sunplay Skin Aqua Sarafit UV Mist range / Skin Aqua Whitening Moisture Milk SPF50 PA+++ 40g / UV Sup
Sunplay Skin Aqua Sarafit UV Mist range / Skin Aqua Whitening Moisture Milk SPF50 PA+++ 40g / UV Sup
Item Q&A
  • Question : Inquiry for the item from gir****Jul 25, 2018

    Hi what's the expiry date for UV mist fragrance free?

    Answer : [Re] Inquiry for the item from gir****

    Hi there. The expiry date for:
    Sunplay Skin Aqua Sarafit UV Mist Fragrance Free 50G 31-May-2019
    Do note that the expiry date depends on which shipment of stock is picked and packed. Thank you and have a nice day.

  • Question : Inquiry for the item from tan****Apr 07, 2018

    Hi, is the sarafit uv milk 40 ml for face or body? Thanks.

    Answer : [Re] Inquiry for the item from tan****

    HI there
    we will check and advise u thankyou

  • Question : Inquiry for the item from nna****Feb 11, 2018

  • Question : UV Watery Gel Daily SunscreenSep 02, 2017

    Hi,

    When will the UV watery gel daily sunscreen be restocked?

    Answer : [Re] UV Watery Gel Daily Sunscreen

    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.
    Nevertheless, do visit our site often to get the latest news on the products or promotions.

  • Question : Which option?May 10, 2017

    I would like to buy the Sunplay Skin Aqua UV Whitening Moisture Milk SPF50+ PA+++ 40g. Which option should I choose? Please advise the manufacturing and expiry date for this product.

    Answer : [Re] Which option?

    Hi there, this product is out of stock currently ya. Thanks

+View all Notice, FAQ, Q&A >>
[NEUTROGENA] Rainbath Refreshing/Ocean Mist/Green Tea Shower Gel 473ml+473ml
[NEUTROGENA] Rainbath Refreshing/Ocean Mist/Green Tea Shower Gel 473ml+473ml
Item Q&A
  • Question : Items yet to arriveJul 18, 2018

    Dear Seller

    Just to check with you regarding my item.
    I placed the order on 27 May and til today, I have yet to receive my items.

    Thank you.

    Answer : [Re] Items yet to arrive

    Hi there, may I please have your order number? Sorry for the inconvenience caused. Thank you.

    Question : [Re] Items yet to arrive

    Order Summary (Date : May 27, 2018 / Cart no. : 119098311)

    Thanks.

    Answer : [Re] Items yet to arrive

    Hi there, so sorry that you have not received your items. We have tracked your parcel and it was delivered on the 2nd June. Kindly check if your family have received it in your stead. In the meanwhile, we have contacted the courier to contact you. You may also contact SF Express at 1800 311 1111 / (+65) 6603 0630. Your tracking number is 080032533412. We will proceed to check into this matter too. Thank you and have a nice day.

    Question : [Re] Items yet to arrive

    Hi thanks for the response.
    Actually i lived alone so I dont think anyone has received the goods on my behalf.
    I am just worried that they might leave it outside my door. At least they could have take a pic of the items and sent it to me.

    Thanks for the advice, I will try to call the courier company.

    Answer : [Re] Items yet to arrive

    Hi there, we will check on this matter with our courier too. Sorry for the inconvenience caused. Thank you.

  • Question : Inquiry for the item from mei****Jun 09, 2018

  • Question : DeliveryJun 04, 2018

  • Question : Inquiry for the item from gs0****May 30, 2018

    May I know the expiry dates for the 3 shower gels? Thank you.

    Answer : [Re] Inquiry for the item from gs0****

    Hi there, so sorry for the inconvenience caused. Please give us some time to check and we will get back to you ASAP. Thank you and have a nice day.

  • Question : Expiry DateMay 29, 2018