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Q & A Lists
Item Question & Answer
USE COUPONS!!★GOON★ Diapers from JAPAN!! available in different sizes [FREE Blackmores Milk Powder]
USE COUPONS!!★GOON★ Diapers from JAPAN!! available in different sizes [FREE Blackmores Milk Powder]
Item Q&A
  • Question : Inquiry for the item from Ccc****Feb 20, 2018

    Order 116951020 n 116951034 is order on the same day but 116951020 is out for delivery and 116951034 is still under request. Can help me check.

    Answer : [Re] Inquiry for the item from Ccc****

    Hi there! Our delivery normally takes 3-5 working days from your order date. Please let us know if you did not receive it on the 5th. Thanks =)

  • Question : Made in which countryFeb 20, 2018

    Hi, I am inquiring for Goo.n tape version XXL size, I know the brand is from Japan but is the Diaper made in Japan? Pls advise

    Answer : [Re] Made in which country

    HI there
    is made in japan also
    only the cheeful baby diapers is fro thailand
    thank you

  • Question : Inquiry for the item from agn****Feb 20, 2018

    Free gift still sanitary pad? Thot should be toddler milk powder. Please advise, seller.

    Answer : [Re] Inquiry for the item from agn****

    HI there
    currently the offer is sanitary pads
    thank you

    Question : [Re] Inquiry for the item from agn****

    Ok. The promotion in Qoo10 mislead a lot people. Please see attached photo.

    Answer : [Re] Inquiry for the item from agn****

    HI there
    if you click on the free gift there, is the blackmore milk powder
    thank you

    Question : [Re] Inquiry for the item from agn****

    Thanks. May I know when is the expiry of the milk powder?

    Answer : [Re] Inquiry for the item from agn****

    HI there
    as just check , the offer is Toddler Milk Powder thankyou
    if you click on the listing the free gift is milk powder
    thank you

  • Question : Inquiry for the item from jjm****Feb 16, 2018

    Hi, can u sell XXXL pants for boys pls?

    Answer : [Re] Inquiry for the item from jjm****

    HI there
    we have XXl Pants only thank you

  • Question : Inquiry for the item from joa****Jan 26, 2018

    HI, can I order 2 different sizes? 3 packets of M size & 1 packet of L size? How do I do that?

    Answer : [Re] Inquiry for the item from joa****

    HI there
    sorry for that unable to mix size
    thank you

+View all Notice, FAQ, Q&A >>
(BUNDLE OF 3) GOON Diapers from JAPAN!! Available in different sizes
(BUNDLE OF 3) GOON Diapers from JAPAN!! Available in different sizes
Item Q&A
  • Question : Request for exchangeFeb 20, 2018

  • Question : Item not received Order Number 247295167Feb 20, 2018

    Hi there,

    I had not received my item for the item I bought on the 12th. Delivery was only made for the free gift. My order number is 247295167.

    Thanks.


    Regards,
    Wen Liang

    Answer : [Re] Item not received Order Number 247295167

    HI there
    let us check with the courier company on this
    thank you

    Question : [Re] Item not received Order Number 247295167

    Hi there,

    Just received the package. Thanks!

    Answer : [Re] Item not received Order Number 247295167

    Hi there
    sure no problem
    thank you

  • Question : Expected DeliveryFeb 05, 2018

    Hi!

    Can I check the status of the diapers, please? When will the diapers be expected to be delivered? The order was placed on 27 Jan 2018.

    Just wondering cos I have received the free gifts in a box today but not the diapers. Worried that the diapers may have gone missing. Also, diapers are running low so need replenishment soon!

    Thank you and hear from you soon!

    Best regards,
    Kee Leng

    Answer : [Re] Expected Delivery

    HI there
    sorry for that do allow us some time to check with the courier company thankyou

    Question : [Re] Expected Delivery

    Hi! Did you manage to check with your courier? What is the status of the diapers? When can I expect to receive them?

    Answer : [Re] Expected Delivery

    HI there
    sorry for that we will get the courier company to deliver to you asap
    sorry for the deleay

    Question : [Re] Expected Delivery

    Thank you, much appreciated. Look forward to receive the diapers soon!

    Answer : [Re] Expected Delivery

    Hi there
    as per check the parcel has been delivered to you
    can kindly confirm

    thanky ou

    Question : [Re] Expected Delivery

    Hi!I've received the diapers. Thank you very much!

    Answer : [Re] Expected Delivery

    Wishing you a happy and prosperous year of the dog!

    Question : [Re] Expected Delivery

    HI there
    sorry for the late reply
    happy and prosperous year of the dog year
    thank you

  • Question : Inquiry related delivery from Sho****Feb 12, 2018

    If I order today, can it reach me by Friday?

    Answer : [Re] Inquiry related delivery from Sho****

    Hi there! Our delivery normally takes 3-5 working days from your order date. Please let us know if you did not receive it on the 5th. Thanks =)

    Question : [Re] Inquiry related delivery from Sho****

    Receive it on the 5th? I thought yoy say 3 - 5 working days?

    Answer : [Re] Inquiry related delivery from Sho****

    Hi there
    is three to five working days did not say to you is on the 5th
    thank you

  • Question : Inquiry for the item from tri****Feb 12, 2018

    My order 247224013 also cancel ? Not enough stock that dun put online and sell. Make problem for buyer. I need the diaper urgently and now cancel. I have to buy other brand at NTUC. I am a regular customer , very disappointed.

    Answer : [Re] Inquiry for the item from tri****

    Hi there
    we did not cancel your order as mention we are not allow to cancel your order, please check with q10 customer service side
    thankyou

+View all Notice, FAQ, Q&A >>
FREE SHIPPING!!★Carton Sales★ Tena VALUE / Slip Super / Pants Adult Diapers
FREE SHIPPING!!★Carton Sales★ Tena VALUE / Slip Super / Pants Adult Diapers
Item Q&A
  • Question : Inquiry for the item from gin****Feb 20, 2018

    Hi for the Pants Plus L size, How many pierces are in this carton sales? Thanks.

    Answer : [Re] Inquiry for the item from gin****

    HI there
    8pcs
    thank you

  • Question : Inquiry for the item from suk****Feb 16, 2018

    i want to order pants plus size medium.. when restock??

    Answer : [Re] Inquiry for the item from suk****

    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.
    Nevertheless, do visit our site often to get the latest news on the products or promotions.

  • Question : Inquiry for the item from nor****Feb 09, 2018

    Hi,
    Can i know when u will restock the Tena Adult diapers XL size?
    Looking forward for your update.

    thx

    Answer : [Re] Inquiry for the item from nor****

    Hi there
    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.
    Nevertheless, do visit our site often to get the latest news on the products or promotions.

    Question : [Re] Inquiry for the item from nor****

    Noted. i will check ur website once a wk then

    Answer : [Re] Inquiry for the item from nor****

    Hi there
    sure
    thank you
    have a nice day to you

  • Question : Inquiry for the item from Ken****Jan 28, 2018

  • Question : Inquiry related delivery from ala****Jan 26, 2018

    I placed my order on 21/12/18 and have not yet received the items.
    Your website says a delivery time of 4-5 days.

    Answer : [Re] Inquiry related delivery from ala****

    Hi there
    sorry for that let us check with the warehouse side
    as what we know the stock

+View all Notice, FAQ, Q&A >>
Sunplay Skin Aqua Sarafit UV Mist range / Skin Aqua Whitening Moisture Milk SPF50 PA+++ 40g / UV Sup
Sunplay Skin Aqua Sarafit UV Mist range / Skin Aqua Whitening Moisture Milk SPF50 PA+++ 40g / UV Sup
Item Q&A
  • Question : Inquiry for the item from nna****Feb 11, 2018

    Hi, I bought 2 bottles of sunblock during the qoo10 suntec sale on 27 Jan 2018 and when I tried to pay by visa, I was told by the sales lady that it could not go through. So I paid cash, but to my horror I was charged twice. I did not keep the receipt as I thot my credit card was not charged. Please advise. Very disappointed with the qoo10 suntec sales. Everything was very messy.

    Answer : [Re] Inquiry for the item from nna****

    Sorry to add on I had bought 2 x hada labo facial wash as well. Total was $33 which I had paid in cash. But now I am penalised with additional $66 dollars on my credit card.

    Question : [Re] Inquiry for the item from nna****

    Hi there
    we will charge with our collegues thank you

    Answer : [Re] Inquiry for the item from nna****

    Hi is there any update?

    Question : [Re] Inquiry for the item from nna****

    HI there
    was trying to contact you but unable to contact you due to no order number given
    can you please provide us your full name and hp number so that we can advise our collegues to give you a call
    thankyou

    Answer : [Re] Inquiry for the item from nna****

    Name: Cari Ann Seet
    Hp number: 92239413

    Question : [Re] Inquiry for the item from nna****

    HI there
    noted we will pass the message to the following person in charge
    thank you

  • Question : UV Watery Gel Daily SunscreenSep 02, 2017

    Hi,

    When will the UV watery gel daily sunscreen be restocked?

    Answer : [Re] UV Watery Gel Daily Sunscreen

    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.
    Nevertheless, do visit our site often to get the latest news on the products or promotions.

  • Question : Which option?May 10, 2017

    I would like to buy the Sunplay Skin Aqua UV Whitening Moisture Milk SPF50+ PA+++ 40g. Which option should I choose? Please advise the manufacturing and expiry date for this product.

    Answer : [Re] Which option?

    Hi there, this product is out of stock currently ya. Thanks

  • Question : expiry or manufacturing dateApr 26, 2017

    Hi, may i know the expiry or manufacturing date for:
    Sunplay Skin Aqua UV Watery Gel Daily Sunscreen SPF50+ PA++++ 80g

    Tks

    Answer : [Re] expiry or manufacturing date

    Hi there, the expirt date is 07/2019. We can't find any manufacturing date.

  • Question : [About Item] Related InquiriesDec 12, 2016

    Hi when u hv stock of fragrant mist

    Answer : [Re] [About Item] Related Inquiries

    Hi there, you can order now. Thanks for your support!

+View all Notice, FAQ, Q&A >>
[Use Coupon for Discount] ★CARTON SALE★【DRYPERS】WEE WEE DRY ★ DRY PANTZ ★ tape/pants ★
[Use Coupon for Discount] ★CARTON SALE★【DRYPERS】WEE WEE DRY ★ DRY PANTZ ★ tape/pants ★
Item Q&A
  • Question : Delivery/Shipping EnquiryFeb 20, 2018

    Hello,
    May I know when will my item be delivered? Made an order on 14 February.

    Thank you.

    Answer : [Re] Delivery/Shipping Enquiry

    HI there
    kindly note that due to CNy Holiday there will be a short deleay in the delivery thank you

  • Question : when can receive?Jan 29, 2018

    i make my order on 25 Jan 2017 ( order no: 245231271) but till now still show as shipping on request, please advise when can i receive?

    Answer : [Re] when can receive?

    HI there
    let us check with the warehouse side thankyoú

  • Question : Inquiry for the item from gai****Jan 27, 2018

    Stock for xl available?

    Answer : [Re] Inquiry for the item from gai****

    Hi there
    currently the items is out of stock
    thankyou

  • Question : Inquiry for the item from joa****Jan 25, 2018

  • Question : Inquiry related delivery from mus****Jan 19, 2018

    When will it be arrived?

    Answer : [Re] Inquiry related delivery from mus****

    HI there
    as per check parcel has been delivered to you on 19th January 2018

+View all Notice, FAQ, Q&A >>
★BABYLOVE★ [1 + 1] PREMIUM GOLD Tape and Pants Diapers - available in ALL sizes
★BABYLOVE★ [1 + 1] PREMIUM GOLD Tape and Pants Diapers - available in ALL sizes
Item Q&A
[Use Coupon For Discount] ★Carton Sale★ Certainty Tape / DayPants / SuperPants Adult Diapers
[Use Coupon For Discount] ★Carton Sale★ Certainty Tape / DayPants / SuperPants Adult Diapers
Item Q&A
  • Question : Tape large size availabilityFeb 19, 2018

    When will the above be available?

    Answer : [Re] Tape large size availability

    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.
    Nevertheless, do visit our site often to get the latest news on the products or promotions.

  • Question : Inquiry for the item from nga****Feb 06, 2018

    May I know when is the restock for tape diaper?

    Answer : [Re] Inquiry for the item from nga****

    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.
    Nevertheless, do visit our site often to get the latest news on the products or promotions.

  • Question : Delivery Date for Order: 115938061 (3 Jan)Jan 12, 2018

    Hi, can I check the delivery date for the above order? The order was placed on 3 January 2018.

    Answer : [Re] Delivery Date for Order: 115938061 (3 Jan)

    HI there
    let us check thank you

    Question : [Re] Delivery Date for Order: 115938061 (3 Jan)

    Hi, any updates?

    Answer : [Re] Delivery Date for Order: 115938061 (3 Jan)

    H there
    the couruer company has pick up the shipment and will send to you by next week thank you

    Question : [Re] Delivery Date for Order: 115938061 (3 Jan)

    Hi, I can see from the status that it had been picked up on the 9th, but that status is not helpful. Will you be able to check the date of the delivery please?

    Answer : [Re] Delivery Date for Order: 115938061 (3 Jan)

    HI there
    sorry the parel is damage hence the items was return to us kinldy advise if you would like us to re-send thank you

    Question : [Re] Delivery Date for Order: 115938061 (3 Jan)

    Hi, yes. Pls resend asap. its been nearly 2 weeks since i placed order. Kindly advise the delivery date.

    Answer : [Re] Delivery Date for Order: 115938061 (3 Jan)

    HI there
    noted on that
    thank you

    Question : [Re] Delivery Date for Order: 115938061 (3 Jan)

    hi, any update?

    Answer : [Re] Delivery Date for Order: 115938061 (3 Jan)

    Hi there, so sorry for the inconvenience caused. Please give us some time to check and we will get back to you ASAP. Thank you and have a nice day.

  • Question : Inquiry for the item from ah-****Jan 16, 2018

    Is this the same as SG version? Just that the language is in Thai?

    Answer : [Re] Inquiry for the item from ah-****

    For the day pants M size, thanks

    Question : [Re] Inquiry for the item from ah-****

    Hi there, yes it is. Thank you and have a nice day.

    Answer : [Re] Inquiry for the item from ah-****

    Please arrange for my order to be delivered Tmr or Friday, thanks xx

    Question : [Re] Inquiry for the item from ah-****

    Hi there! Our delivery normally takes 3-5 working days from your order date. Thank you and have a nice day.

  • Question : Inquiry for the item from bee****Dec 27, 2017

    Hi. Kindly advise when will stock for tape size L be available. Thanks!

    Answer : [Re] Inquiry for the item from bee****

    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.
    Nevertheless, do visit our site often to get the latest news on the products or promotions.

+View all Notice, FAQ, Q&A >>
Sunplay After Sun Gel Natural Aloe Vera 200g / Water Kids Lotion / Clear Water Lotion / Watery Cool
Sunplay After Sun Gel Natural Aloe Vera 200g / Water Kids Lotion / Clear Water Lotion / Watery Cool
Item Q&A
  • Question : RestockFeb 17, 2018

    Hi.. When will you be restocking Body Mist 80?
    Thanks

    Answer : [Re] Restock

    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.
    Nevertheless, do visit our site often to get the latest news on the products or promotions.

  • Question : SPF 130 expiry dateOct 22, 2017

    Hi! Can I check with you the expiry date for SPF 130, 35g? Would like to buy a few bottles to get free delivery.

    Answer : [Re] SPF 130 expiry date

    HI there
    expiry date is 02/2021

  • Question : Inquiry for the item from jia****May 23, 2017

    Hi can I check the expiry of sunplay UV body mist SPF 80

    Answer : [Re] Inquiry for the item from jia****

    Hi there, our warehouse is in the midst of moving warehouse and office. Thus we unable to check the expiry date for you. Please check again with us by next week. Sorry for the inconvenient caused. Thanks and have a nice day.

  • Question : Item ExpiryMay 20, 2017

    Hi can I check what is the expiry date for

    UV Body Mist Sunblock SPF 80 150ml

    Answer : [Re] Item Expiry

    Hi there, our warehouse is in the midst of moving warehouse and office. Thus we unable to check the expiry date for you. Please check again with us by next week. Sorry for the inconvenient caused. Thanks and have a nice day.

  • Question : Inquiry for the item from hyw****Apr 25, 2017

    Hi,
    For UV mist sunblock spf80, can it be used on face?
    Is it safe for 10 month old baby?
    What's the expiry date for current batch?
    Thanks.

    Answer : [Re] Inquiry for the item from hyw****

    Hi, The product is suitable for face. It is not recommended for baby.
    You can consider Sunplay Water Kids SPF60 lotion as it is pH5.5, hypoallergenic and infused with Chamomile Extract to soothe skin irritation.

+View all Notice, FAQ, Q&A >>
(BUNDLE DEALS) PurSoft Facial Tissue /Facial Travel Pack/Bathroom Tissue 3PLY
(BUNDLE DEALS) PurSoft Facial Tissue /Facial Travel Pack/Bathroom Tissue 3PLY
Item Q&A
  • Question : Inquiry for the item from zij****Feb 17, 2018

  • Question : Inquiry for the item from cal****Oct 22, 2017

    Bundle deals include how many tissue box/ travel pack/ bathroom tissue (how many roll) ?

    Answer : [Re] Inquiry for the item from cal****

    HI there
    Pursoft 3ply Double Joy Value Pack consists of
    2packs 3ply Bathroom tissue
    +
    7packs of soft packs
    +
    2packs Pursoft 3ply Chocolate Rain Outdoor Facial Box

  • Question : Inquiry for the item from jed****Jun 12, 2017

    Hi when are you re-stocking the facial tissues? Thanks!

    Answer : [Re] Inquiry for the item from jed****

    Hi! Thank you for shopping at Beautiful.me!
    We have successfully received your feedback in our mailbox and will look into it as soon as we can.
    You will receive a reply to your query in 1 working day.


    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.

    Nevertheless, do visit our site often to get the latest news on the products or promotions.

    (Jun 13, 2017 15:42)

  • Question : Inquiry for the item from Lin****Apr 02, 2017

    hi seller how many rolls in total one packet 10roller is i5 total 60 rolls

    Answer : [Re] Inquiry for the item from Lin****

    Hi there, 10 rolls per packet. But we are selling 2x10 rolls.

  • Question : Inquiry related delivery from wen****Mar 25, 2017

    Dear Seller,
    Cart#: 109344842
    Order#: 209852688
    Please advise when I can receive my purchase as above cart & order#. I need them urgently. Pls arrange to deliver latest by
    27-Mar, Monday. The SimplyPost Courier stated out for delivery since 23-Mar but till now I still have not receive my purchase???
    Please follow up urgently. Thanks.

    Answer : [Re] Inquiry related delivery from wen****

    Hi there, we have Delivered On : Saturday, March 25, 2017 15:32
    Signed By : Wendy. Thanks!

+View all Notice, FAQ, Q&A >>
Blackmores Conceive Well Gold / Blackmores Pregnancy and Breastfeeding Advanced
Blackmores Conceive Well Gold / Blackmores Pregnancy and Breastfeeding Advanced
Item Q&A
  • Question : Inquiry for the item from yen****Feb 17, 2018

    When is the expiry date for Conceive Well and Pregnancy & Breastfeeding 120caps? Thank you!

    Answer : [Re] Inquiry for the item from yen****

    Hi there
    let us check thank you

  • Question : Inquiry for the item from jul****Jan 24, 2018

    When is the exp date for conceive well gold?

    Answer : [Re] Inquiry for the item from jul****

    HI there
    the expiry date for conceive well gold is Aug 2019
    thank you

    Question : [Re] Inquiry for the item from jul****

    When will restock?

    Answer : [Re] Inquiry for the item from jul****

    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.
    Nevertheless, do visit our site often to get the latest news on the products or promotions.

  • Question : Inquiry for the item from jol****Feb 01, 2018

    hi when will you restock?

    Answer : [Re] Inquiry for the item from jol****

    he stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.
    Nevertheless, do visit our site often to get the latest news on the products or promotions.

  • Question : Inquiry for the item from wil****Jan 02, 2018

    What is your expired date for new batch?

    Answer : [Re] Inquiry for the item from wil****

    Hi there
    the expiry date is 08/2019

  • Question : Inquiry for the item from wil****Jan 02, 2018

    What is your expired date for new batch?

    Answer : [Re] Inquiry for the item from wil****

    2018-01-04 12:59:59

    Hi there
    the expiry date is 08/2019

+View all Notice, FAQ, Q&A >>
(1+1) Marzlabs Sleep Spray 30ml x 2bottles
(1+1) Marzlabs Sleep Spray 30ml x 2bottles
Item Q&A
  • Question : Inquiry for the item from lee****Feb 15, 2018

    Hi, can I know when is the expiry date.

    Answer : [Re] Inquiry for the item from lee****

    2018-02-19 11:29:00

    Hi there
    let us check thank you

  • Question : Inquiry for the item from joy****Oct 20, 2017

    When is your next promotion?

    Answer : [Re] Inquiry for the item from joy****

    Hi there


    do visit our site often to get the latest news on the products or promotions.

  • Question : Inquiry for the item from don****Jul 10, 2017

    Expiry date?

    Answer : [Re] Inquiry for the item from don****

    Hi there, the expiry date is 11/2017. Do note that the expiry date depending on which shipment of stock is picked and packed. Thank you.

  • Question : Inquiry for the item from don****Jul 03, 2017

    Hi, expiry date for this sleeping spray?

    Answer : [Re] Inquiry for the item from don****

    Hi there, our warehouse is in the midst of stock take. Thus we unable to check the expiry date for you. Please check again with us by next week. Sorry for the inconvenient caused. Thanks and have a nice day.

  • Question : Hello any new batch? Expiry.May 08, 2017

    Hi, any new batch for the products? What is the latest expiry?

    Answer : [Re] Hello any new batch? Expiry.

    Hi there, the expiry date is 11/17. We only have one batch ya. Thanks

+View all Notice, FAQ, Q&A >>
Blackmores Odourless Fish Oil 1000 400caps
Blackmores Odourless Fish Oil 1000 400caps
Item Q&A
  • Question : Inquiry related cancel and refund from iha****Feb 15, 2018

  • Question : Inquiry for the item from mar****Jun 01, 2017

    Hi seller, does this fish oil supplements come with a seal under cap? Any fishy smell? Tq

    Answer : [Re] Inquiry for the item from mar****

    Dear Valued Customers,

    As we are in the midst of warehouse transition to provide an even better service with more products, please be expected that orders placed last week will be slightly delayed. We will expedite on the deliveries and orders placed before 28/05/17 will send out latest this Friday.
    Orders from 29/05/17 onwards, will be cleared by next Wednesday.

    Thank you for your support and sorry for inconveniences caused.

    Warmest Regards,
    Beautiful.Me

  • Question : Inquiry for the item from ker****Mar 27, 2017

  • Question : [About Item] Related InquiriesDec 22, 2016

    Hi,

    Kindly advise EXP date if ordered by today 22 Dec 2016 ??

    Answer : [Re] [About Item] Related Inquiries

    Hi there, it takes 3-5 working days for your order to reach you. Thanks!

  • Question : fish oilNov 10, 2016

    Dear seller
    If i order today, it is possible to get the items on next monday or tuesday? since I need it urgent.
    may I know the expiry date.
    thank you.

    Answer : [Re] fish oil

    HI there,

    The expiry date is Dec 2017. Our delivery takes 3-5 working days from your order date. Thanks!

+View all Notice, FAQ, Q&A >>
★BABYLOVE★ CARTON SALE!! Playpants/ DayPants / NightPants / Easy Tape
★BABYLOVE★ CARTON SALE!! Playpants/ DayPants / NightPants / Easy Tape
Item Q&A
  • Question : Inquiry for the item from cyn****Feb 14, 2018

    Hi, when will stock be available for Daypants XXL?

    Answer : [Re] Inquiry for the item from cyn****

    Hi There

    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.
    Nevertheless, do visit our site often to get the latest news on the products or promotions.

  • Question : Inquiry for the item from jas****Jan 29, 2018

    Anymore stocks coming in for XXL playpants?

    Answer : [Re] Inquiry for the item from jas****


    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.
    Nevertheless, do visit our site often to get the latest news on the products or promotions.

  • Question : Inquiry for the item from tan****Jan 24, 2018

    When is the next shipment for xxl?

    Answer : [Re] Inquiry for the item from tan****

    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.
    Nevertheless, do visit our site often to get the latest news on the products or promotions.

  • Question : Inquiry from say****Nov 22, 2017

    Order number : 235638938

    Order received yesterday 21nov, 10 days after ordering. But item is wrong. I ordered playpants size L.
    But received day/night pants size XL. Please kindly exchange all 4 packets with the correct size as soon as possible. Thanks

    Answer : [Re] Inquiry from say****

    hi there
    sorry for this we will re-send to you the correct size do take note that the collection and the delivery guy is not the same
    thank you

    Question : [Re] Inquiry from say****

    Thank u. May i know when will the exchange take place?

    Answer : [Re] Inquiry from say****

    hi there
    the latest will be next tuesday thank you

    Question : [Re] Inquiry from say****

    Hi to date i hv not received the exchange. Tmr is tuesday, please make sure exchange will be done tmr. Thanks

    Answer : [Re] Inquiry from say****

    hi there
    the parcel is out for delivery today thank you
    for the collection it will be done by this week
    thank you]

  • Question : When is the expected date to receive my itemsNov 22, 2017

+View all Notice, FAQ, Q&A >>
Bundle of 3 PROMO!!![Nestle]NAN® OPTIPRO® Kid 4 Growing Up Milk 1.8kg x 3
Bundle of 3 PROMO!!![Nestle]NAN® OPTIPRO® Kid 4 Growing Up Milk 1.8kg x 3
Item Q&A
  • Question : I am still awaiting for deliveryFeb 14, 2018

  • Question : Inquiry for the item from mag****Feb 14, 2018

    Hi.. will restock soon?

    Answer : [Re] Inquiry for the item from mag****

    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.
    Nevertheless, do visit our site often to get the latest news on the products or promotions.

  • Question : re-stockFeb 12, 2018

  • Question : Inquiry for the item from bah****Feb 09, 2018

    Expiry date?? Thank you

    Answer : [Re] Inquiry for the item from bah****

    Hi there
    the expiry date is 30/04/2019
    thank you

  • Question : Inquiry related delivery from coc****Feb 05, 2018

    Order number 116432068 placed on 25th jan has not been delivered as of today (5th Feb). Delivery tracking number is NOT valid as per courier’s website. Please advise order status ASAP.

    Answer : [Re] Inquiry related delivery from coc****

    Hi there
    parcel is out for delivery today thankyou

    Question : [Re] Inquiry related delivery from coc****

    Still not delivered as of 7th Feb. Please expedite ASAP!!!

    Answer : [Re] Inquiry related delivery from coc****

    HI there
    sorry latest update parcel will be out for delivery today thankyou

+View all Notice, FAQ, Q&A >>
[TWININGS] Festive Wooden Tea Chest 4 compartments 40s x 2g
[TWININGS] Festive Wooden Tea Chest 4 compartments 40s x 2g
Item Q&A
  • Question : Inquiry for the item from suk****Feb 14, 2018

    Hi,
    is there a choice of colours for the chest or does it only come in 1 colour ?
    Thanks

    Answer : [Re] Inquiry for the item from suk****

    HI there
    there is only one colour
    thankyou

  • Question : Inquiry for the item from pau****Dec 08, 2017

    what is the size of the box?

    Answer : [Re] Inquiry for the item from pau****

    Hi there
    is as per shown on the listing thankyou

    Question : [Re] Inquiry for the item from pau****

    I mean the length and height and breadth of the box..not the number of pieces of tea bag. There is no measurement in your listing or picture

    Answer : [Re] Inquiry for the item from pau****

    Hi there
    lenght is around 18cm
    breadth is 9cm

【1+1】Johnsons Baby Bath Toiletries
【1+1】Johnsons Baby Bath Toiletries
Item Q&A
  • Question : Inquiry for the item from swe****Feb 13, 2018

    Hi, is the $19.20 (pls see pic) for total of 2 or 4 bottles of 500ml Top-to-toe baby wash?

    Answer : [Re] Inquiry for the item from swe****

    Hi there
    is 1 plus 1
    thank you

    Question : [Re] Inquiry for the item from swe****

    So the price $19.20 is for two bottles?

    Answer : [Re] Inquiry for the item from swe****

    Hi there
    yes
    thank you

  • Question : Price of 1+1 for Baby milk+rice 1000ml botNov 10, 2016

    Hi Seller, like to enquire your price of 2 bot of 1000ml Baby milk+rice bath foam is it at 8.30S$ Thanks

    Answer : [Re] Price of 1+1 for Baby milk+rice 1000ml bot

    Hi there,

    No the price is not $8.30 for two bottles of baby milk + rice bath. Thanks!

  • Question : Tear free?Oct 03, 2016

    hi, are the the baby bath regular and baby peach bath tear free?

    Answer : [Re] Tear free?

    Hi there, regular and peach are not tear free. Only milk bath and Bedtime are.
    Thank you.

  • Question : 1 order shortAug 25, 2016

    Hi seller

    I was reading the previous inquiry posted. In my case, it is the same cart and the order numbersare running, i.e. 185311573, 4. So if you were processing by order number, why is my second order not delivered at the same time as the first? I only received items for 185311573.
    185311574 not yet delivered to me.

    Thanks in advance for looking into this.

    Answer : [Re] 1 order short

    Hi there, we deliver by order ID not cart, thefore you might receive either one first, they will not reach you together. Our delivery takes 3-5 working days from your order date. Let us know if you did not receive after the 5th working days! Thanks!  .

    Question : [Re] 1 order short

    Hi... Yes I was also referring to order ID, not cart. The order ID numbers are one after another, sane address. It is extra work and cost for you as seller and inconvenience to buyers as have to make sure we are home twice. What do you think?

    Answer : [Re] 1 order short

    Hi there, due to our system constraint. We are upgrading our system. We would appreciate your support and understanding on this matter.

  • Question : Short of 1 setAug 24, 2016

    Hi Seller
    I have ordered 2 sets of body wash from you under no. 185263658,59 but received 1 set only?
    Please send the set under no. 185263659 asap

    Answer : [Re] Short of 1 set

    Hi there! We delivery order by order id instead of cart id due to our system. Our delivery takes 3-5 working days, kindly let us know if you have not receive item after 5th working days. Thanks.

+View all Notice, FAQ, Q&A >>
★GOON★ GOO.N Cheerful Baby Pants x 3packs
★GOON★ GOO.N Cheerful Baby Pants x 3packs
Item Q&A
  • Question : ORDER NUMBER 246560721Feb 09, 2018

    Hi, this is the 3rd time I order but delivery time I had indicated 10-1pm but still the delivery man came at 4.30pm. Nobody at home!! Please help me to arrange the time between 10-1pm weekday or weekend also ok.

    Answer : [Re] ORDER NUMBER 246560721

    Hi there
    we are unable to arrange the delievery guy to come at the specify timing sorry for that we have send an email to the courier company and arrange the timing with you directly thank you

    Question : [Re] ORDER NUMBER 246560721

    Hi....ok noted. Please arrange before CNY

    Answer : [Re] ORDER NUMBER 246560721

    Hi there
    noted on that thank you

  • Question : Order took about 7 working days yet to receiveFeb 06, 2018

    Hi,
    My order no.245488922 Ordered on 28 Jan.
    Till now yet to receive the item, pls advise ASAP.

    LIting

    Answer : [Re] Order took about 7 working days yet to receive

    HI there
    parcel has been well delivered to you on 7th Feb
    thankyou

  • Question : Cart number 115784957 / Order number 241042370Jan 08, 2018

    Hi Your man came last week on weekday to deliver to my place but I was not home. I had indicated delivery time after 7pm on weekday but your man came around 2 plus which nobody is at home. Kindly arrange the item again please as my baby diapers running out of stock soon.
    I had bought 2 times from you and your man came after 7pm also.

    Answer : [Re] Cart number 115784957 / Order number 241042370

    HI there
    our courier company does not have delivery after 7pm sorry for that
    do you have any other alternate timing?for example weekends 10-5pm

    Question : [Re] Cart number 115784957 / Order number 241042370

    Hi, How about 10am in the morning? When can you deliver, I arrange someone to be there.

    Answer : [Re] Cart number 115784957 / Order number 241042370

    HI there
    sorry for that,
    as for 10am is too ealry for the courier company
    can we arrange weekends

    Question : [Re] Cart number 115784957 / Order number 241042370

    ok weekends what time?

    Answer : [Re] Cart number 115784957 / Order number 241042370

    HI there
    the delivery is from 10-5pm
    thank you
    kindly confirm

    Question : [Re] Cart number 115784957 / Order number 241042370

    ok

    Answer : [Re] Cart number 115784957 / Order number 241042370

    please give me a call before you come over

    Question : [Re] Cart number 115784957 / Order number 241042370

    HI there
    will arrange for that thankyou

    Answer : [Re] Cart number 115784957 / Order number 241042370

    Hi, I have waited on sat and sun for your guy to deliver the diaper but no one turn up? I thought you say this weekend right? Please arrange tomorrow about 10am. My diaper had used up and I need it urgently.

    Question : [Re] Cart number 115784957 / Order number 241042370

    HI there
    sorry for that let us check with the courier company on that

  • Question : Inquiry related delivery from ato****Dec 14, 2017

  • Question : Inquiry for the item from cel****Jun 30, 2017

    Hi Seller, I've been checking almost everyday for the stocks of XL pants. May I know roughly when the stock might be coming in? Thank you!

    Answer : [Re] Inquiry for the item from cel****

    Hi! Thank you for shopping at Beautiful.me.
    We have successfully received your feedback in our mailbox and will look into it as soon as we can.
    You will receive a reply to your query in 1 working day.



    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.

    Nevertheless, do visit our site often to get the latest news on the products or promotions.

    (Jul 03, 2017 13:00)

+View all Notice, FAQ, Q&A >>
[Bundle Of 6 PROMO] Nestle Nan OPTIPRO® H.A. 2 Follow-Up 800g / H.A. 3 Growing Up 800g / OPTIP
[Bundle Of 6 PROMO] Nestle Nan OPTIPRO® H.A. 2 Follow-Up 800g / H.A. 3 Growing Up 800g / OPTIP
Item Q&A
  • Question : Inquiry for the item from flo****Feb 10, 2018

    Hi

    May I know the expiry date for current batch of Nan HA 3?

    Thanks

    Answer : [Re] Inquiry for the item from flo****

    HI there
    let us check thank you

  • Question : Inquiry for the item from Yiq****Jan 27, 2018

    When nan Optipro 3 restock?

    Answer : [Re] Inquiry for the item from Yiq****

    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.
    Nevertheless, do visit our site often to get the latest news on the products or promotions.

  • Question : Inquiry for the item from min****Jan 14, 2018

    Hi, may i know the expiry date for Nan H.A 3? Thanks.

    Answer : [Re] Inquiry for the item from min****

    Hi! Thank you for shopping at Beautiful Me
    We have successfully received your feedback in our mailbox and will look into it as soon as we can.
    You will receive a reply to your query in 1 working day

  • Question : Inquiry for the item from yii****Nov 16, 2017

    have not received my item. pls advise status

    Answer : [Re] Inquiry for the item from yii****

    Hi there, we would like to apologise as there will be a delay in the deliveries as the courier company is loaded with a huge amount of orders to fulfil. You will receive by next week. We apologise for all the trouble caused. We would appreciate your support and understanding on this matter. Let me know if there’s anything we can assist you with. Thanks

  • Question : Inquiry for the item from ang****Nov 10, 2017

+View all Notice, FAQ, Q&A >>
[McCormick] Garlic Herb Spread 135ml
[McCormick] Garlic Herb Spread 135ml
Item Q&A
  • Question : Inquiry for the item from mak****Feb 10, 2018

    Hi, when is the expiry date? Thanks.

    Answer : [Re] Inquiry for the item from mak****

    HI there
    the exp date is 09/11/2018

[Nestle]Nan OPTIPRO® H.A. 2 Follow-Up/H.A. 3 Growing Up/Kid 4 Growing Up Milk/Gro 3 Growing Up Milk
[Nestle]Nan OPTIPRO® H.A. 2 Follow-Up/H.A. 3 Growing Up/Kid 4 Growing Up Milk/Gro 3 Growing Up Milk
Item Q&A
  • Question : Inquiry related delivery from ych****Feb 07, 2018

    Hi I have placed order on 28 Jan for three tins of NAN HA 3 under order 245544157. It was stated that item has been delivered on 1 Feb but till date I have not received the milk powder. Can you please help me to check when I will be receiving the items? I need the milk powder urgently and cny is coming.

    Answer : [Re] Inquiry related delivery from ych****

    HI there
    the fresh stocks just come in yesterday and we will arrange to send it to you asap
    thankyou

    Question : [Re] Inquiry related delivery from ych****

    Hi may I know if asap means that I will be able to receive the items before CNY eve (14 jan) as I will be going away after that? Just wondering why previously status was reflected as on delivery and delivered when it has in fact not been sent and there wasn’t stock.. thanks

    Answer : [Re] Inquiry related delivery from ych****

    Hi may I know if asap means that I will be able to receive the items before CNY eve (14 feb) as I will be going away after that? Just wondering why previously status was reflected as on delivery and delivered when it has in fact not been sent and there wasn’t stock.. thanks

    Question : [Re] Inquiry related delivery from ych****

    HI there
    we will try our best thank you

  • Question : Inquiry related delivery from kei****Jan 07, 2018

    Hi, pls kindly check on my order as i have yet to receive. Thanks

    Answer : [Re] Inquiry related delivery from kei****

    HI there
    due to our annual stock take last week
    there is a deleay in the delivery normal service resume this week
    thank you

  • Question : Inquiry related delivery from van****Dec 27, 2017

    I did not receive this item yet seller and airway bill claim received. Very strange way of cheating customer.. gonna post here everyday!!

    Answer : [Re] Inquiry related delivery from van****

    I really did not receive the goods. I am not so cheap skate to come here to ask for free milk. I did not receive it’s very unfair for me. I do not know where the courier has been delivered to. If there anyway to ask for evidence? I didn’t sign it.
    Can I call your directly? Pls provide a number

    Question : [Re] Inquiry related delivery from van****

    I really did not receive the goods. I am not so cheap skate to come here to ask for free milk. I did not receive it’s very unfair for me. I do not know where the courier has been delivered to. If there anyway to ask for evidence? I didn’t sign it.
    Can I call your directly? Pls provide a number

    Answer : [Re] Inquiry related delivery from van****

    Hi there
    please hold on while we get the pOD thank you

    Question : [Re] Inquiry related delivery from van****

    Hi did you managed to get the pod? I have been buying milk powder for past 2 years no issue.. this is the first time I get from you and encounter problems.. I don’t think they even dispatch to me. I only receive one sms from them

    Answer : [Re] Inquiry related delivery from van****

    I have been online shopping for at least past 8-9 years.. first time in my life I encounter such non delivery and claim delivered.. I didn’t follow up earlier because I assume it will sure deliver .. shouldn’t have assume all delivery will always reach me.. the amount is not small. If it’s jist $10-20 I can let the matter rest but it’s hundred . I never receive why should I suffer such loss? Can you give me a number for me to call?

    Question : [Re] Inquiry related delivery from van****

    HI there
    as mention we will get the pod from the courier company and get them to call you also thanky ou

    Answer : [Re] Inquiry related delivery from van****

    Hi can I check if there is any update? I haven not heard from the courier company..

    Question : [Re] Inquiry related delivery from van****

    HI there
    we have inform the courier company and have advise them to call you thankyou

    Answer : [Re] Inquiry related delivery from van****

    You ask the courier company to call me for what? Does it help? I didn’t receive means didn’t not like they attempted delivery and I am not at home. Are your able to obtain the proof of delivery or my signing? If not please arrange to refund me or resend the stock

    Question : [Re] Inquiry related delivery from van****

    HI there
    they need to call you and verify the product was send to you
    they are asking for the pod please hold on thank you

  • Question : Inquiry related delivery from col****Nov 27, 2017

    My Inquiry
    REF: Order 235473594.
    I have yet to receive the items.
    Delivery company Simply Post sms me that they will deliver on Saturday. Whole day never come. Checked on their website on the status and they indicated my delivery returned back to hub.
    Can you pls check with them and update me?
    It's taking a good long time.

    Answer : [Re] Inquiry related delivery from col****

    hi there
    we have arrange with SImply Post to contact you for the re-delivery
    thank you]

  • Question : Inquiry related delivery from hyw****Nov 24, 2017

    Order 236415766
    Dear seller,
    my order on 15 Nov was not yet received
    It's been more than a week, Could you help to expedite?
    Thanks a lot

    Answer : [Re] Inquiry related delivery from hyw****

    hi there
    parcel has been well delivered to you on 25th Nov

+View all Notice, FAQ, Q&A >>
Blackmores Pregnancy and Breastfeeding Advanced 120caps
Blackmores Pregnancy and Breastfeeding Advanced 120caps
Item Q&A
  • Question : DeliveryFeb 07, 2018

    Hi,
    Normally how many days to deliver after purchase?

    Answer : [Re] Delivery

    or i can pick from store?

    Question : [Re] Delivery

    Hi there! Our delivery normally takes 3-5 working days from your order date. Please let us know if you did not receive it on the 5th. Thanks =)

  • Question : Inquiry for the item from sni****Jun 24, 2017

    What's the expiry of this product ?

    Answer : [Re] Inquiry for the item from sni****

    Hi there, our warehouse is in the midst of moving warehouse and office. Thus we unable to check the expiry date for you. Please check again with us by next week. Sorry for the inconvenient caused. Thanks and have a nice day.

  • Question : broken bottleJan 17, 2017

    Hi, I ordered the blackmores pregnancy caps from you in august and i was about to open the 2nd bottle before realizing that the bottle is actually broken. There are glass pieces in the 2nd bottle. All bottles are place in a safe and cooling place. The other 2 bottles are ok.

    Appreciate your advise.

    Order number: 184912496

    Answer : [Re] broken bottle

    Hi there, we regret to infrom you we unable to do exchange as return of exchange of items will be applicable within 7 days upon receiving of the item. We have stated it clearly on every product page and also our page. Thanks!

  • Question : Expiry dateAug 25, 2016

    What is the expiry date?

    Answer : [Re] Expiry date

    Hi there 11/8/18

  • Question : Expiry dateJun 27, 2016

    Hi,
    May I know what's the expiry date of the product? Thanks

    Answer : [Re] Expiry date

    Hi there,

    This product is currently out of stock due to overwhelming response for this promotion.

[1+1]Scotts Kitchen Towels [BUNDLE OF 2]● Thick and High absorbency ●
[1+1]Scotts Kitchen Towels [BUNDLE OF 2]● Thick and High absorbency ●
Item Q&A
  • Question : Order 246482076Feb 07, 2018

    Hi,

    Can you advise on the delivery date for order 246482076?
    It's still at Shipping Requested.

    Answer : [Re] Order 246482076

    Hi there! Our delivery normally takes 3-5 working days from your order date. Please let us know if you did not receive it on the 5th. Thanks =)

  • Question : NEVER RECEIVED Order 241237591Jan 18, 2018

    hi,

    I have been using qoo10 for my online purchase for more than 5 years now and this is really the FIRST TIME i experience such a BAD CUSTOMER SERVICE!
    I placed my order on 30 December 2017, and on 11 January your side already promised to re-send the 2 bundles of tissue (4 x 6 rolls) but UNTIL NOW i have not received at all!
    and the reply i received for your customer service is just 'let us check' and never get back to me with the tracking number!

    Today, i managed to speak with your customer service Nini - 18 January 2018, 1250pm. She said, she already asked the warehouse to resend the goods by today and I can get my tracking number by tomorrow (19 January 2018)

    Please update me soonest!!!!!!

    Answer : [Re] NEVER RECEIVED Order 241237591

    Hi there, our delivery normally takes 3-5 working days. Currently, your parcel has been picked and packed and is ready to be shipped out. You may track your delivery status a day later as it need to be processed through: http://www.sf-express.com/sg/en/ . Tracking number: 080021057696. Thank you and have a nice day.

  • Question : Inquiry for the item from jed****Jan 03, 2018

    Hi when will pick a size be back in stock?

    Answer : [Re] Inquiry for the item from jed****

    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.
    Nevertheless, do visit our site often to get the latest news on the products or promotions.

  • Question : 8 roll packJan 01, 2018

    HI there,

    When will the 8 roll pack be restocked and available for purchase?

    Answer : [Re] 8 roll pack

    Also, is it delivered in bundles of 4x 8 roll pack?

    What about the 6 roll pack - how many are packed in 1 bundle?

    Question : [Re] 8 roll pack

    HI there
    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.
    Nevertheless, do visit our site often to get the latest news on the products or promotions.

  • Question : Inquiry related delivery from san****Apr 03, 2017

    Order date Mar 25, 2017
    Order no. 210825040
    Item [1+1]Scotts Kitchen Towels [BUNDLE OF 2]● Thick an

    Answer : [Re] Inquiry related delivery from san****

    Hi there! Your order is already out for delivery. Let us know if you did not receive by today.

    You may also track your order through the following steps:
    Step 1: Visit http://www.simplypost.asia/
    Step 2: Key in your tracking in the box. (Tracking number can be found from your order details)
    Step 3: Click Track & Trace

    Thank you and have a nice day! :)

+View all Notice, FAQ, Q&A >>
HUGGIES★CARTON SALE★  NEW Platinum!!! - Diapers Tape and Pants
HUGGIES★CARTON SALE★ NEW Platinum!!! - Diapers Tape and Pants
Item Q&A
  • Question : Inquiry related delivery from kel****Feb 03, 2018

  • Question : Inquiry related delivery from pra****Jan 28, 2018

    Hi,

    The order 243730968 was placed on jan 17 and is still not delivered after 10 days. May I know when you will be arranging delivery? I'm running out of stock. Appreciate early delivery .


    Regards

    Answer : [Re] Inquiry related delivery from pra****

    Hi there
    sf has try to deliver the parcel to you but fail kindly advise when you would like us to re-arrange again?

    Question : [Re] Inquiry related delivery from pra****

    Please deliver today

    Answer : [Re] Inquiry related delivery from pra****

    HI there
    today not possible as the courier company has scheudle other delivery
    we will try to arrange tomorrow thank you

    Question : [Re] Inquiry related delivery from pra****

    Hi, please arrange delivery only after 7 pm.
    Actually i had mentioned in the note while placing the order that delivery can be anytime on weekends and after and after 7 pm on weekdays. Two weekends passed by and it still wasn't delivered

    Answer : [Re] Inquiry related delivery from pra****

    HI there
    as mention to you we do not have delivery after 7pm
    we have mention to the courier to call and deliver the item to you
    thank you

    Question : [Re] Inquiry related delivery from pra****

    Ok. I was not aware that you cannot deliver after 7 pm, not sure when you mentioned this?

    I had also given to option to deliver on weekends at anytime and still the delivery company did not try to deliver on two weekends since I placed the order.

    I'm waiting for the call from delivery guy.

    Answer : [Re] Inquiry related delivery from pra****

    HI there
    noted on that and we will check with the courier company on the status update
    thankyou

  • Question : Inquiry related cancel and refund from vic****Jan 14, 2018

  • Question : Inquiry related delivery from sya****Dec 26, 2017

  • Question : Inquiry related delivery from ana****Dec 18, 2017

    Hi,

    I ordered 2 cartons and awaiting delivery.. its been 3 fays since the status was updated. Please check order no. 239788533. Thanks

    Answer : [Re] Inquiry related delivery from ana****

    Hi there, we always prioritize giving complete satisfaction to all our customers and make sure that the orders reach them within the specified time. For this time, we regret to inform you that your item will be delayed than originally estimated at the time of your order due to overwhelming response for the promotion.

    We are extremely apologetic for what you have experienced, and we are making an effort to ensure that such delays in shipping products will not occur in future. To ensure that this crisis does not take place again, we have taken all precautionary steps.

    Once again we apologise for all the trouble caused. We would appreciate your support and understanding on this matter.

    Let me know if there’s anything we can assist you with.

    Thank you and we look forward to your continued support at Beautiful.me.

    Question : [Re] Inquiry related delivery from ana****

    I need the items urgently which is why i placed the order with you. Why was status updated to shipping on delivery when yoy do not have stock. Anyways, when do you plan to deliver the diapers and is it possible to send at least one carton right away as i need urgently!

    Answer : [Re] Inquiry related delivery from ana****

    Reading other QnA it seems like you had a backlog of orders since 2dec at least and you still went ahead with another promotion without updating anything regarding a delayed delivery on your page. This is misleading to the customer. You should have informed the orders that shipping will be delayed! The least you can do is to please give a confirmed estimate on when the items will be delivered. I had needed it urgently and if i have to buy the diapers here before your delivery I assume you will be happy to amend the sizes.

    Question : [Re] Inquiry related delivery from ana****

    Hi there
    as per check system all items has been delivered to you thank you
    sorry for the deleay

+View all Notice, FAQ, Q&A >>
[Ma Cherie] Night Gloss/Aqua/Gloss Mask/Hair Oil/Gelee/Curl Lotion/Gloss Souffle Wax/Platina Veil
[Ma Cherie] Night Gloss/Aqua/Gloss Mask/Hair Oil/Gelee/Curl Lotion/Gloss Souffle Wax/Platina Veil
Item Q&A
[Use Coupon for Discount] PETPET Diapers[Carton Sales Bundle of 4] [Happy Comfort for baby]
[Use Coupon for Discount] PETPET Diapers[Carton Sales Bundle of 4] [Happy Comfort for baby]
Item Q&A
  • Question : Restock for XLFeb 04, 2018

    Hi, when will the restock for XL day pants come? I have been signing in everday just to check. Can you restock more XL day pants? The stock seems to go very fast.

    Answer : [Re] Restock for XL

    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.
    Nevertheless, do visit our site often to get the latest news on the products or promotions

  • Question : Inquiry for the item from ms.****Jan 22, 2018

    Hi, when are you restocking size XL?

    Answer : [Re] Inquiry for the item from ms.****

    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.
    Nevertheless, do visit our site often to get the latest news on the products or promotions.

  • Question : Inquiry from nur****Jan 18, 2018

  • Question : Inquiry for the item from sre****Jan 17, 2018

    Hi when will you restock day pants xl size?

    Answer : [Re] Inquiry for the item from sre****

    Hi there, the stocks will be replenished but unfortunately, we do not have a specified date for its delivery. Nevertheless, do visit our site often to get the latest news on the products or promotions. Thank you and have a nice day.

  • Question : Inquiry related delivery from ste****Jan 13, 2018

    Purchase on 3 Jan. Item shipped out on 9 Jan. Till to date still haven receive.

    Answer : [Re] Inquiry related delivery from ste****

    HI there
    let us check on that
    thank you

+View all Notice, FAQ, Q&A >>
[Use Coupon For Discount] ★REMESCAR★ Spider Veins/Silicone Scar Stick/Eye Bags and Dark Circles
[Use Coupon For Discount] ★REMESCAR★ Spider Veins/Silicone Scar Stick/Eye Bags and Dark Circles
Item Q&A
  • Question : Please ship my item 245531622Feb 01, 2018

    hi, seller, i order my item 245531622 on 28th Jan, still not shipping out, please arrange to send as you can. thank you.

    Answer : [Re] Please ship my item 245531622

    HI there
    due to q10 server error down your order has just flown into our system
    we will quicly process the order and send to you asap
    thank you

  • Question : Inquiry for the item from wai****Jan 07, 2018

    Please advise expiry of the Remescar Spider Veins cream.Thanks

    Answer : [Re] Inquiry for the item from wai****

    HI there
    let us check
    thank you

  • Question : Inquiry for the item from leo****Sep 04, 2017

    Hi seller,

    Will you be restocking spider veins one soon? Thank you.

    Regards,
    CL

    Answer : [Re] Inquiry for the item from leo****

    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.
    Nevertheless, do visit our site often to get the latest news on the products or promotions.

  • Question : Inquiry for the item from yhp****Jul 27, 2017

    Applicable to varicose veins?

    Answer : [Re] Inquiry for the item from yhp****

    Hi there, it more to spider veins ya. Thanks

  • Question : Inquiry for the item from chr****Jul 07, 2017

    Hi when will you restock the eyebag cream?

    Answer : [Re] Inquiry for the item from chr****

    Hi! Thank you for shopping at Beautiful.me.
    We have successfully received your feedback in our mailbox and will look into it as soon as we can.
    You will receive a reply to your query in 1 working day.



    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.

    Nevertheless, do visit our site often to get the latest news on the products or promotions.

    (Jul 07, 2017 16:02)

+View all Notice, FAQ, Q&A >>
SOFTLAN Combo Fabric Conditioner 5L x 3bottles
SOFTLAN Combo Fabric Conditioner 5L x 3bottles
Item Q&A
  • Question : Inquiry related cancel and refund from muh****Jan 29, 2018

    Where is my item??? Its already been 3 weeks since i ordered. How long does it takes to delivery from Singapore to Singapore??? Send you a private msg to cancel my order but no reply!!! I personally called the delivery service and they say item is sent back to seller, that was 1 week ago!

    Answer : [Re] Inquiry related cancel and refund from muh****

    SF (delivery service) mention that item was DAMAGE thus item was return to seller. And not undelivered as you mention in my private msg. Be honest. Why must lie.

    Question : [Re] Inquiry related cancel and refund from muh****

    HI there
    when we check they system is still undelivered and we have mention to the couier company to send to your side asap
    who do you speak to and who advise you the shipment was damaged
    kindly advise
    thank you

    Answer : [Re] Inquiry related cancel and refund from muh****

    I called this number 1800 311 1111. Give them the ref. no.. im sorry but i did not engage them to deliver the goods i bought from u. I could just also check SF tracker and its out for deliver since 12Jan2018. Very poor seller follow up and delivery service provided!

    Question : [Re] Inquiry related cancel and refund from muh****

    HI there
    we are truly sorry for that as per last conservation with you the items has not been return to us and the items is still at the delivery company side
    we will re-send to you again
    thank you

    Answer : [Re] Inquiry related cancel and refund from muh****

    I have just check, 30Jan 1220hrs, (cos you are not doing your part) with SF customer service rep., Ms Jennifer, and she confirm that the item is damage as per inform by the delivery driver. Thus, what is your next action? Wait and wait and sit around on it? Do me a favour and just refund me!

    Question : [Re] Inquiry related cancel and refund from muh****

    HI there
    please confirm whehter you want a refund or re-send
    if you want to re-send we will get our own courier to deliver to you
    thank you

    Answer : [Re] Inquiry related cancel and refund from muh****

    May i know how long will the delivery take by your own courier? 1 week, 2 week or even longer? 1-2 days more i will wait. Any longer, please refund cos its not fun waiting.

    Question : [Re] Inquiry related cancel and refund from muh****

    HI there
    we will get it to send to you latest by friday thankyou

  • Question : Inquiry for the item from lms****Dec 27, 2017

    Item not delivered till date. Incorrect shipping information. No update by seller. Whats going on?

    Answer : [Re] Inquiry for the item from lms****

    HI there
    due to shipment damage the parcel has been return to us
    sorry for that we will re-send again
    once again sorry to keep you waiting
    thank you

  • Question : Item not receivedSep 23, 2017

    Hi,

    I want to check when can i receive my items? Shipment out on 15th September till now i still not receive.

    Answer : [Re] Item not received

    HI there
    let us check and get back to you
    thank you

    Question : [Re] Item not received

    Hi.... Any update? I still waiting for my items to arrive my doorstep.

    Answer : [Re] Item not received

    HI there
    there is some deleay in the shipment
    you will received by this week
    thank you

  • Question : Enquiry about deliveryAug 31, 2017

    Hi, I was told by my maid that my order of 6 bottles of softlan and some toothpaste arrived earlier this morning. However, there was spillage of the softlan and it was so bad that it was all over the box and everything in it so she rejected the shipment and requested for a replacement. Rightfully so if I might add; if there are spills we are getting less volume than ordered. Your delivery guys had the gall to request that we accept the good anyway and clean it up ourselves.

    Would like to check when we will be getting a replacement shipment? If you're not able to get it delivered by 10 Sep, I would like to request for a refund.

    Answer : [Re] Enquiry about delivery

    Hi there
    sorry for the bad attidue of the courier guy we will feeback this to the courier compamy n let them know
    kindly please advise which are the items that are affected so that we can do a replacement for you
    thank you
    Colgate Advanced Whitening Toothpaste Twinpack 16…3
    Softlan Charcoal Cupboard Fresh Fabric Conditione…2
    Softlan Lavender Fresh Fabric Conditioner 5L -4

    Question : [Re] Enquiry about delivery

    Hi, thanks for your reply.

    We've not received any of the items we ordered because we did not accept anything from the courier the last time. So we would need all the items on your list. Would i be able to get all listed items by 10 sep?

    Answer : [Re] Enquiry about delivery

    Hi there
    noted
    we will re-arrange for the whole parcel to be send to you asap
    thank you

    Question : [Re] Enquiry about delivery

    Hi, it's already 8 sep and I've yet to receive the items. Will I be getting them over the weekend?

    Answer : [Re] Enquiry about delivery

    HI there
    it will be arrange to be send to you by tomorrow
    thank you
    sorry for the deleay

    Question : [Re] Enquiry about delivery

    Hi, I've received the items. Thanks for helping me with this issue.

    Answer : [Re] Enquiry about delivery

    Hi there, you are welcome and have a great day!

  • Question : Missing ItemSep 09, 2017

    This is in regards to the Qoo10 order below:-

    Cart No.: 112944638
    Order No.: 227370180
    Delivery Info: simplypost / B0011172480226

    I have received the goods this morning and realized that there is missing item in the delivery.

    The content should be as follows:-

    BUY 1 : Fabuloso Apple Fresh / BUY 2 : Fabuloso Lavender Fresh / BUY 3 : Aroma Sensations Lavender and Magnolia / BUY 4 : Fabuloso Lavender Fresh

    What i received is only three (3) bottles with one (1) bottle of Fabuloso Lavender Fresh missing (see picture attached).

    Kindly provide me an update and assist to send over the missing item.

    Thank you.

    Answer : [Re] Missing Item

    HI there
    can we check if the order is missing one bottle of Fabulso Lavender

    thank you

    Question : [Re] Missing Item

    Hi,

    Yes, I am missing a bottle of Fabuloso Lavender Fresh.

    Thank you.

    Answer : [Re] Missing Item

    HI there
    tnoted
    we will arrange to send out this to you

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FREE SHIPPING!! [NEUTROGENA] Rainbath Refreshing/Ocean Mist/Green Tea Shower Gel 473ml+473ml+473ml
FREE SHIPPING!! [NEUTROGENA] Rainbath Refreshing/Ocean Mist/Green Tea Shower Gel 473ml+473ml+473ml
Item Q&A
  • Question : Inquiry for the item from dan****Jan 23, 2018

    Hi there

    Can I know what's the expired date?

    Answer : [Re] Inquiry for the item from dan****

    HI there
    expiry date for all three flavour?

    Question : [Re] Inquiry for the item from dan****

    Yup

    Answer : [Re] Inquiry for the item from dan****

    HI there
    let us check on that and get back to you

    Question : [Re] Inquiry for the item from dan****

    Any update on all 3 expired date??

    Answer : [Re] Inquiry for the item from dan****

    HI there
    ocean mist - mfg 22/10/2016
    pain and green tea- mfg 22/10/2016
    refreshing shower gel = exp:13/11/2020

  • Question : Inquiry for the item from alk****Dec 12, 2017

  • Question : Inquiry related delivery from She****Nov 21, 2017

    Re order: 236299948 delivery.. it's been a week n status Hv been shipping on delivery. Can check when will my items be delivered?

    Answer : [Re] Inquiry related delivery from She****


    Hi there, we would like to apologise as there will be a delay in the deliveries as the courier company is loaded with a huge amount of orders to fulfil. You will receive by next week. We apologise for all the trouble caused. We would appreciate your support and understanding on this matter. Let me know if there’s anything we can assist you with. Thanks

  • Question : Inquiry from chi****Nov 15, 2017

    I’m ordering about be $100, why am I unable to get the $20 discount?

    Answer : [Re] Inquiry from chi****

    This is my first time ordering

    Question : [Re] Inquiry from chi****

    HI there
    have you join our shop?

  • Question : Inquiry related delivery from ten****Nov 12, 2017

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[Heinz] Simply Banana Custard Pouch 120g
[Heinz] Simply Banana Custard Pouch 120g
Item Q&A
  • Question : Inquiry for the item from sya****Jan 26, 2018

    Hi, is this Halal?

    Answer : [Re] Inquiry for the item from sya****

    Hi there
    let us check with the warehouse side
    thank you

[ Bundle of 5] Organic Fresh Rice 2KG (PWP: Organic Black Rice 500g at $0.90)
[ Bundle of 5] Organic Fresh Rice 2KG (PWP: Organic Black Rice 500g at $0.90)
Item Q&A
  • Question : Inquiry for the item from nik****Jan 26, 2018

    Dear seller, i would like to check when will u hv new stock for the 2kg mixed fragrant brown rice. Thank you.

    Answer : [Re] Inquiry for the item from nik****

    The stocks will be replenished but unfortunately, we do not have an a specified date for its delivery.
    Nevertheless, do visit our site often to get the latest news on the products or promotions.

  • Question : Inquiry for the item from ire****Oct 26, 2017

    I ordered the bundle of five with a pack of riceberry brown rice and a bottle of Heinz ketchup. Ionly the ketchup n the riceberry brown rice is delivered today. I didn receive the bundle of five packs of organic brown rice. Kindly chk if the delivery has missed out the five packs of rice. Thks

    Answer : [Re] Inquiry for the item from ire****

    hi there
    sorry for the shortage we will arrange to send out the missing 5 pcaket of rice

  • Question : Inquiry for the item from fel****Oct 19, 2017

    Dear seller, can I choose 2 brown, 1 red and 2 mixed packs instead of 5 bags same? Tia

    Answer : [Re] Inquiry for the item from fel****

    HI there
    sorry not possbile thank you