Q&A board

Q & A Lists
Item Question & Answer
Bestseller Ranking #1 !! Online Exclusive Model !! New Launch !! X-mini™ LIBERTY XOUNDPODS
Bestseller Ranking #1 !! Online Exclusive Model !! New Launch !! X-mini™ LIBERTY XOUNDPODS
Item Q&A
  • Question : Inquiry for the item from lin****Apr 20, 2019

  • Question : Inquiry for the item from met****Apr 19, 2019

  • Question : Inquiry for the item from kay****Apr 18, 2019

  • Question : Inquiry related return and exchange from 251****Apr 16, 2019

  • Question : Inquiry for the item from 240****Apr 17, 2019

    Hi, why i cant apply the 10% discount?

    Answer : [Re] Inquiry for the item from 240****

    Hi,
    the coupon is applicable for non-promotional items. Thanks

    Regards,
    XMI

+View all Notice, FAQ, Q&A >>
X-mini™ Waterproof Series Speakers / KAI X1 W / XOUNDBAR W / Outdoor speakers
X-mini™ Waterproof Series Speakers / KAI X1 W / XOUNDBAR W / Outdoor speakers
Item Q&A
  • Question : Inquiry related return and exchange from lyi****Apr 19, 2019

X-mini™ wired / wireless XOUNDPODS™ Series / NOVA / NOVA+ /XYRIUS / XTLAS / XTLAS+ / RAY / RAY+
X-mini™ wired / wireless XOUNDPODS™ Series / NOVA / NOVA+ /XYRIUS / XTLAS / XTLAS+ / RAY / RAY+
Item Q&A
  • Question : Inquiry for the item from hoy****Apr 14, 2019

    Suitable for andriod phone? Samsung?

    Answer : [Re] Inquiry for the item from hoy****

    Hi,
    Yes. It will be suitable for both ios and android. Thanks

    Regards,
    XMI

  • Question : Inquiry for the item from Zoe****Apr 10, 2019

    Dear seller,
    Can I ask wireless Ray need bluetooth to operate?
    Thanks.

    Answer : [Re] Inquiry for the item from Zoe****

    Hi,

    Yes, Wireless ray need bluetooth.

    Regards
    Xmi

  • Question : Inquiry for the item from mer****Mar 20, 2019

    The advertisement shown the price as $9.90 and when I click on it, the price has changed to $21.51. Why is this so? Was it a gimmick?

    Answer : [Re] Inquiry for the item from mer****

    Hi,

    Please try again.

    Regards
    Xmi

  • Question : Inquiry related delivery from 235****Mar 14, 2019

    Can I do a store pickup instead of Qxpress shipment?

    Answer : [Re] Inquiry related delivery from 235****

    Hi,

    No,currently we do not have store pickup as a delivery method.

    Regards
    Xmi

  • Question : Inquiry for the item from mic****Mar 12, 2019

+View all Notice, FAQ, Q&A >>
3 Days Special !! X-mini™ CLICK 2 Portable speaker
3 Days Special !! X-mini™ CLICK 2 Portable speaker
Item Q&A
  • Question : Inquiry for the item from 10g****Mar 28, 2019

    1 set is a pair of 2 speakers?

    Answer : [Re] Inquiry for the item from 10g****

    Hi,
    1 set refers to 1 unit. Thanks

    Regards,
    XMI

  • Question : Inquiry for the item from Mat****Mar 16, 2019

  • Question : Inquiry for the item from 250****Jan 27, 2019

    i have ordered for two grey and two red but 3 red and 1 grey were sent instead.

    Order number 288844338

    Answer : [Re] Inquiry for the item from 250****

    Hi,
    May I know both the order numbers? We will appreciate if you could provide us with images of the wrongly sent speakers and the colours.

    Regards,
    XMI

  • Question : Inquiry related delivery from 260****Dec 17, 2018

    Can you deliver asap? I would be needing the item on Wednesday (20thDec.) If not, can I just collect the item instead?

    Answer : [Re] Inquiry related delivery from 260****

    Hi,
    May I know your order number?

    Regards,
    XMI

  • Question : Inquiry related cancel and refund from sbw****Dec 14, 2018

+View all Notice, FAQ, Q&A >>
Online Exclusive Model X-mini™ Evolve 2 Hybrid Wireless Headphone+Speaker
Online Exclusive Model X-mini™ Evolve 2 Hybrid Wireless Headphone+Speaker
Item Q&A
  • Question : Inquiry for the item from reg****Mar 26, 2019

    Hi
    My cart number is 125898456
    Item arrived today
    Cable is faulty as it sounded weird. Works fine with Bluetooth and speaker mode

    Answer : [Re] Inquiry for the item from reg****

    Hi,
    We are sorry to hear that. We would like to invite you to our office for our technical team to check for you. Our office is located at 11 Toa Payoh Lorong 3, Blk B Jackson Square #01-16/17, Singapore 319579. Our operating hour is from Mon to Fri (10am to 6pm). Do bring along your proof of purchase and the box with accessories. Do let us know when to book an appointment for you to come over. Thanks

    Regards,
    XMI

    Question : [Re] Inquiry for the item from reg****

    I can only come down on weekends. Weekday can't
    Any other way to reach out to you

    Answer : [Re] Inquiry for the item from reg****

    Hi how can I reach u on weekends. Can't do weekdays cos need to work. Don't want to purposely travel down by cab just because of a faulty cable which is due production fault. Can I mail the cable to u Instead

    Question : [Re] Inquiry for the item from reg****

    Hi,
    we seek your understanding that we are closed on weekends. We may be able to arrange for an extension of our operating hour during weekday if you could kindly inform us of your appointment date. Thanks

    Regards,
    XMI

  • Question : she****会员的咨询Mar 15, 2019

  • Question : Inquiry for the item from nan****Feb 05, 2019

  • Question : Inquiry related delivery from bil****Dec 08, 2018

    Hi,

    Can I request for delivery of item to be by 11 Dec as I need it for my trip? Hope to hear from you soon.

    Thanks!

    Answer : [Re] Inquiry related delivery from bil****

    Hi,
    Can I have your order no. ?

    Regards,
    XMI

  • Question : Inquiry from jer****Nov 28, 2018

    Hi where do I send my earphones for warranty claim?

    Answer : [Re] Inquiry from jer****

    Hi,
    Our office is located at 11 Toa Payoh Lorong 3, Blk B Jackson Square #01-16/17, Singapore 319579. Our operating hour is from Mon to Fri (10am to 6pm). Do bring along your proof of purchase and the box with accessories. Do let us know when to book an appointment for you to come over. Thanks

    Regards,
    XMI

+View all Notice, FAQ, Q&A >>
[NEW YEAR Buddy Deal Special] -ONLY 200 sets Online Exclusive Model !! X-mini™ LIBERTY XOUNDPODS
[NEW YEAR Buddy Deal Special] -ONLY 200 sets Online Exclusive Model !! X-mini™ LIBERTY XOUNDPODS
Item Q&A
  • Question : Inquiry related cancel and refund from nhl****Mar 02, 2019

    Hi, I bought 2 pairs. 1 of it cannot be synced. Only able to hear 1 side of it. Please see to a refund or a 1 to 1 exchange as I am unable to head down to TPY on weekdays. Thanks

    Answer : [Re] Inquiry related cancel and refund from nhl****

    Hi,

    Have you try to restart the both side ear piece?

    Regards
    Xmi

    Question : [Re] Inquiry related cancel and refund from nhl****

    Hi. Yes we did. Please see to deliver a new set to exchange as we do not have time to head down to tpy on weekdays.

    Answer : [Re] Inquiry related cancel and refund from nhl****

    Hi,
    If your earpods unable to pair to TRUE WIRELESS, please do the following step:
    Forget all Liberty paired device from your phone before you start the steps.
    Step 1: manual Power off both earpods, press and hold the button on earpods for few seconds. You will hear the “Power OFF” voice prompt
    Step 2: insert the earpods into its respestive LEFT/RIGHT nests, closed the cradle
    Step 3: pull silicon tab to slide out the cradle
    Step 4: remove and put on the earpods
    You will hear the “Power on” voice prompt. The earpods will enter into auto True Wireless pairing stage. You will hear the “Connected, left channel/right channel” voice prompts

    Regards,
    XMI

    Question : [Re] Inquiry related cancel and refund from nhl****

    Hi.
    Followed the steps stated but still unable to hear both together. Earpiece is still synced separately, it’s either left or right. Please see to an exchange to my stated address.

    Answer : [Re] Inquiry related cancel and refund from nhl****

    Hi,
    We are sorry to hear that. We would like to invite you to our office for our technical team to check for you. Our office is located at 11 Toa Payoh Lorong 3, Blk B Jackson Square #01-16/17, Singapore 319579. Our operating hour is from Mon to Fri (10am to 6pm). Do bring along your proof of purchase and the box with accessories. Do let us know when to book an appointment for you to come over. Thanks

    Regards,
    XMI

    Question : [Re] Inquiry related cancel and refund from nhl****

    Hi, this is a newly purchased item. Item is already faulty before use and I have to head down to TPY for technical assistance? Please see to an exchange or collect back this item and see to a refund (to my address). As mentioned earlier, I am unable to head down to TPY during your stated timing.

    Answer : [Re] Inquiry related cancel and refund from nhl****

    Hi,

    Apologise for the inconvenience caused understand that you are frustrated, but it would be advisable for you to bring the item down for our technical team to have a detail evaluation. If the product has techinal fault, we will do the 1 to 1 exchange on the spot.
    Do let us know the date and time, for us to book the appointment for you.

    Regards
    Xmi

    Question : [Re] Inquiry related cancel and refund from nhl****

    You're clearly missing the point. Your item is obviously faulty when delivered. Operating hours is Mon-Fri 10am-6pm only. I am unable to head down due to my work schedule so please enlighten me as to how I am able to head down?? Therefore, pls collect back both ear piece and see to a full refund. Appreciate if you could get this sorted out immediately.

    Answer : [Re] Inquiry related cancel and refund from nhl****

    Hi,

    Understand that you are unable to come down during the office timing.May i know which date and time is the most convenient , as we can arrange a special appointment for you after 6pm.

    Regards
    X-mi

    Question : [Re] Inquiry related cancel and refund from nhl****

    My husband will drop by tomorrow between 3-5pm. Definitely the last time purchasing for you guys. Inferior quality received and follow up service is terrible and so inconvenient. If items still have the same issues even after making this trip down, I want a full refund.

    Answer : [Re] Inquiry related cancel and refund from nhl****

    Hi,

    Noted with thanks.

    Regards
    Xmi

  • Question : Inquiry related return and exchange from Shu****Feb 26, 2019

    Hi I’d like to go down on Friday afternoon at 2pm to do an exchange. Only one side is able to sync to the Bluetooth. I bought 2 pairs.

    Answer : [Re] Inquiry related return and exchange from Shu****

    Hi,
    Sure

    Regards,
    XMI

  • Question : Inquiry related return and exchange from lim****Feb 19, 2019

    Hi I recently bought a pair of the wireless earpiece. The left and the right side earpieces are not able to to sync to each other. How should I go about with this?

    Thank you.

    Yours Sincerely,
    Kaiyang

    Answer : [Re] Inquiry related return and exchange from lim****

    Hi,
    We are sorry to hear that. We would like to invite you to our office for our technical team to check for you. Our office is located at 11 Toa Payoh Lorong 3, Blk B Jackson Square #01-16/17, Singapore 319579. Our operating hour is from Mon to Fri (10am to 6pm). Do bring along your proof of purchase and the box with accessories. Do let us know when to book an appointment for you to come over. Thanks

    Regards,
    XMI

    Question : [Re] Inquiry related return and exchange from lim****

    Hi I will be coming over on Wednesday (27th Feb 2019) around 5pm to 6pm for the exchange. Is this timing ok?

    Answer : [Re] Inquiry related return and exchange from lim****

    Hi,
    noted with thanks

    Regards,
    XMI

  • Question : Inquiry related return and exchange from 236****Jan 08, 2019

    cart no.124211806
    Hi i have problem with the right side. It gets cut off for a split second and back on while playing music thru out. please advise how do I get a exchange. Thank you.

    Answer : [Re] Inquiry related return and exchange from 236****

    Hi,
    We are sorry to hear that. We would like to invite you to our office for our technical team to check for you. Our office is located at 11 Toa Payoh Lorong 3, Blk B Jackson Square #01-16/17, Singapore 319579. Our operating hour is from Mon to Fri (10am to 6pm). Do bring along your proof of purchase and the box with accessories. Do let us know when to book an appointment for you to come over. Thanks

    Regards,
    XMI

  • Question : Inquiry for the item from chu****Jan 04, 2019

+View all Notice, FAQ, Q&A >>
X-mini™ KAI Series Speaker / KAI X1 / KAI X2 / KAI X3 True Wireless
X-mini™ KAI Series Speaker / KAI X1 / KAI X2 / KAI X3 True Wireless
Item Q&A
  • Question : Inquiry for the item from lyc****Feb 11, 2019

  • Question : KAI X3Sep 08, 2018

    Any promotion offer for KAI X3 ?

    Answer : [Re] KAI X3

    Hi,
    Currently we do not have stocks for KAI X3. Thanks

    Regards,
    XMI

  • Question : Inquiry from con****Jun 24, 2018

    Where is your outlet in singapore?

    Answer : [Re] Inquiry from con****

    Hi,
    We have several outlets like Best Denki, Harvey Norman, Courts, Popular Bookstores that displays our stocks.

    Regards,
    XMI

  • Question : Inquiry for the item from mar****Mar 24, 2018

    No stock for X3?

    Answer : [Re] Inquiry for the item from mar****

    Hi,
    Currently our X3 is out of stocks. We will update the system once we have news on the replenishment.
    Thanks

    Regards,
    XMI

  • Question : Inquiry for the item from tom****Sep 30, 2017

    Xmini kai X2 and x3 does it come in 2'sets?

    Answer : [Re] Inquiry for the item from tom****

    Hi, thank you for your interest. All our speakers comes in only 1 set. You may alternatively purchase 2 sets for better sound experience.

    Thanks

    Regards,
    XMI

X-mini™ RAY+ wireless xoundbuds™
X-mini™ RAY+ wireless xoundbuds™
Item Q&A
Black Friday Special ONLINE EXCLUSIVE MODEL ! X-mini™ INFINITI 360° Speaker
Black Friday Special ONLINE EXCLUSIVE MODEL ! X-mini™ INFINITI 360° Speaker
Item Q&A
  • Question : Inquiry for the item from p_k****Dec 21, 2018

    Hi when is the next promotion ?

    Answer : [Re] Inquiry for the item from p_k****

    Hi,
    we are currently running promotion for INFINITI. Do take a look. Thanks

    Regards,
    XMI

    Question : [Re] Inquiry for the item from p_k****

    Hi what’s the promotion mechanics? I just logged in and see and can’t see if there’s any promotion.

    Answer : [Re] Inquiry for the item from p_k****

    Hi,
    INFINITI is running at $399 currently.

    Regards,
    XMI

    Question : [Re] Inquiry for the item from p_k****

    Previously is was on $299, may i know when will this promo repeat?

    Answer : [Re] Inquiry for the item from p_k****

    Hi,
    Do stay tuned for more promotion. Thanks

    Regards,
    XMI

  • Question : Inquiry for the item from p_k****Dec 15, 2018

    Hi can i test hear the speaker, how am i able to do that?

    Answer : [Re] Inquiry for the item from p_k****

    Hi,
    you may call 6224-2595 to make an appointment. Our staff will assist you. Do take note that this is a good will basis as we do not do walk in demo at our office. Thanks

    Regards,
    XMI

    Question : [Re] Inquiry for the item from p_k****

    Thanks.. will call and fix appointment.

    Answer : [Re] Inquiry for the item from p_k****

    Hi,
    noted.

    Regards,
    XMI

  • Question : Inquiry for the item from ron****Dec 05, 2018

    Hi
    I bought one from u already. Intend to buy another if u can advise
    1. How to use 2 as stereo
    2. How to keep spesker going into sleep mode, i want speaker sings when my phone player plays on next morning
    3. Give me further discount.

    Answer : [Re] Inquiry for the item from ron****

    Hi,
    1. You just have to power on both speakers and it will auto paired.
    2. Unless you keep the charging cable on and stay connected to your phone via Bluetooth which will be around 8-10 hours?
    3. The current promotion is available for your purchase.

    Regards,
    XMI

  • Question : Inquiry for the item from alf****Dec 05, 2018

  • Question : Inquiry for the item from wan****Nov 14, 2018

    Can make 2 sets connected together to get stereo effect?

    Answer : [Re] Inquiry for the item from wan****

    Hi,
    yes.

    Regards,
    XMI

+View all Notice, FAQ, Q&A >>
X-mini™ CLICK - Ultra Portable Wireless Speaker
X-mini™ CLICK - Ultra Portable Wireless Speaker
Item Q&A
  • Question : Inquiry for the item from ktv****Dec 19, 2018

    Hi! If I order now, can I receive by this Saturday 22nd?

    Answer : [Re] Inquiry for the item from ktv****

    Hi,
    due to festive season do expect delay in shipping. Thanks

    Regards,
    XMI

  • Question : Inquiry for the item from chc****Aug 11, 2018

    still hv buy one get one free promotion?

    Answer : [Re] Inquiry for the item from chc****

    Hi,
    Not at the moment. Thanks

    Regards,
    XMI

  • Question : Inquiry for the item from pau****Jun 01, 2018

    is WE and this same size? which is better in quality and sound

    Answer : [Re] Inquiry for the item from pau****

    Hi,
    Both WE and CLICK is around the same size. Both are considerable in terms of quality and sound. Thanks

    Regards,
    XMI

  • Question : DifferenceNov 23, 2017

    HI
    May I know the difference between x mini WE vs Click vs Click 2 vs Kai X1 ? In term of sound quality, which is the best? Thanks

    Answer : [Re] Difference

    Hi,
    For WE and CLICK, the selling point is their size. For CLICK 2, the selling point is the loudness. For KAI X1, the bass is stronger.
    Hope that clarifies.
    Thanks

    Regards,
    XMI

  • Question : Use audio cableOct 13, 2017

    Hi can i use an audio cable for this speaker?
    I want to use with my PC.
    IS THE AUDIO CABLE INCLUDED?
    tks

    Answer : [Re] Use audio cable

    Hi, it is not compatible with audio cable. We do not provide any audio cable.

    Thanks

    Regards,
    XMI

12.12 Special *New Launch* X-mini™ SUPA Vintage Speakers
12.12 Special *New Launch* X-mini™ SUPA Vintage Speakers
Item Q&A
  • Question : Inquiry from 240****Dec 17, 2018

    Hi seller can i check if i am able to pair up 2 supa units to make a mini stereo system?

    Answer : [Re] Inquiry from 240****

    Hi,
    for SUPA, we are unable to pair 2 sets as they do not support TWS pairing. Thanks

    Regards,
    XMI

  • Question : Inquiry for the item from shu****Apr 29, 2018

    May i know the x mini supa is how big? Is it bigger than a iphone 8 plus?

    Answer : [Re] Inquiry for the item from shu****

    Hi,
    our SUPA dimension is 21cm (l) x 10cm (w) x 6cm (h).

    Regards,
    XMI

  • Question : USB to microUSB converterDec 30, 2017

    If I had my thumbdrive full of songs and I use a USB to microUSB converter and put in the speaker, can you play song in the thumbdrive one by one? Thanks

    Answer : [Re] USB to microUSB converter

    Hi,
    For our SUPA speaker, you may transfer the songs to a MicroSD card as it supports MicroSD card. The microUSB slot on the speaker is only for charging. Thanks

    Regards,
    XMI

Black Friday Special Buy 1 Get 1 Free X-mini™ XOUNDBAR Speakers / Bluetooth / True Wireless Stereo
Black Friday Special Buy 1 Get 1 Free X-mini™ XOUNDBAR Speakers / Bluetooth / True Wireless Stereo
Item Q&A
  • Question : Inquiry related delivery from qia****Nov 27, 2018

    Hi when will you ship?

    Answer : [Re] Inquiry related delivery from qia****

    Hi,
    order number please?

    Regards,
    XMI

  • Question : Inquiry related delivery from agn****Nov 26, 2018

    My cart no 123249119. Pls deliver my order ASAP. Thank you.

    Answer : [Re] Inquiry related delivery from agn****

    Hi,
    noted

    Regards,
    XMI

  • Question : Inquiry for the item from m.m****Nov 24, 2018

    Hi Seller,
    Not able to add 10% coupon for this item.

    Answer : [Re] Inquiry for the item from m.m****

    Already answered inquiry. If you have another any question, please contact to us.

  • Question : Inquiry for the item from jap****Nov 23, 2018

    Can it be paired to phone and uses it to pick up calls and speak with it as i understanf it has microphone capability? Thanks

    Answer : [Re] Inquiry for the item from jap****

    Hi,
    yes

    Regards,
    XMI

  • Question : Inquiry related delivery from joh****Nov 23, 2018

    Is it possible to self collect as I need it on Monday?

    Answer : [Re] Inquiry related delivery from joh****

    Hi,
    we do not offer self collection.

    Regards,
    XMI

+View all Notice, FAQ, Q&A >>