Q&A board

Q & A Lists
Item Question & Answer
Winter Wear/Kids Women Men Winter Snow Boots/ Girl Boy Children Non-slip Fur Waterproof Warm Shoes
Winter Wear/Kids Women Men Winter Snow Boots/ Girl Boy Children Non-slip Fur Waterproof Warm Shoes
Item Q&A
  • Question : Inquiry for the item from ahs****Oct 14, 2019

  • Question : Inquiry for the item from th3****Oct 09, 2019

    Hi seller, my boys’ feet are 18.5cm and 20.5cm. For XZQD-E colour 16, which size should I get? The feet is consider fat (8-9cm wide). Thanks.

    Answer : [Re] Inquiry for the item from th3****

    Thanks for the enquire.
    How about size 32 & 35?
    Thanks.

  • Question : Inquiry for the item from ahs****Sep 21, 2019

    Hi, please advise
    XZQD-E is it heavy (weight)? If bare feet size is 21cm, wide is 8cm which size would you recommend?

    For XZQD-B suitable for boy? If bare feet size is 16cm which size will you recommend?
    Thanks!

    Answer : [Re] Inquiry for the item from ahs****

    Good evening.
    Thanks for the enquire. May we know the color number?Are the feet fat? Thanks. So we can further check the items.

    Question : [Re] Inquiry for the item from ahs****

    Hi,
    XZQD-E- color number 17 (feet size 21cm) - feet consider fat about (8cm)

    Answer : [Re] Inquiry for the item from ahs****

    XZQD-B- color 15 or 16
    Suitable for boy?
    Bare feet is 16cm
    Which size suitable?

    Question : [Re] Inquiry for the item from ahs****

    For XZQD-E 17, if fat, pls order size 37.
    For XZQD-B 15 or 16, Ok for boys. Cafe may be better.
    If feet 16cm. If not fat, size 28. If fat or wide, size 29. Thanks.

  • Question : Inquiry for the item from sim****Aug 17, 2019

    What size to get for bare feet 17.5cm for XZQD-A4 (black-red)

    Thx

    Answer : [Re] Inquiry for the item from sim****

    Good afternoon.
    If feet is fat, pls order size 28, thanks.

  • Question : Inquiry for the item from sim****Aug 17, 2019

    Hi. Need recommendation for bare feet 17.5cm for XDQD-A4

    Thanks.

    Answer : [Re] Inquiry for the item from sim****

    Hi, size 28 Ok.

+View all Notice, FAQ, Q&A >>
2019 New Women Autumn Winter Sweater Cardigan/Korea Fashion Winter Wear Jackets/ Knitwear/ Knitted
2019 New Women Autumn Winter Sweater Cardigan/Korea Fashion Winter Wear Jackets/ Knitwear/ Knitted
Item Q&A
13 Aug New❤ Kids Shoes Girl Princess Sandles/Sneakers/Sandals/Baby Boy Leather  Summer Beach Shoes
13 Aug New❤ Kids Shoes Girl Princess Sandles/Sneakers/Sandals/Baby Boy Leather Summer Beach Shoes
Item Q&A
  • Question : Inquiry related delivery from Alm****Oct 15, 2019

    Hi my order ref. SGP150780010

    May I know if the item able to reach me by this Friday?

    Answer : [Re] Inquiry related delivery from Alm****

    Good morning.
    Generally speaking, you should receive by this Fri or Satur.
    Thanks.

    Question : [Re] Inquiry related delivery from Alm****

    Thank you

    Answer : [Re] Inquiry related delivery from Alm****

    You are welcome.

  • Question : Inquiry for the item from luc****Jan 31, 2019

    The full grain leather, what kind of leather is it? Pig or cow or...?

    Answer : [Re] Inquiry for the item from luc****

    Hi, it's the grade A cow leather. Thanks.
    Do you mean the series PXZ-A,B,C,D...
    All these are cow leather sandals. Very good quality, tks.

    Question : [Re] Inquiry for the item from luc****

    Yes PXZ series.. Okay.. Thank you!!

    Answer : [Re] Inquiry for the item from luc****

    You're welcome.

Winter Wear/Kids Women Men Winter Snow Boots/ Girl Boy Children Non-slip Fur Waterproof Warm Shoes
Winter Wear/Kids Women Men Winter Snow Boots/ Girl Boy Children Non-slip Fur Waterproof Warm Shoes
Item Q&A
  • Question : Inquiry for the item from the****Oct 13, 2019

    Hi. My kid’s feet is ard 18cm. What size of shoes i should get?

    Answer : [Re] Inquiry for the item from the****

    Good evening. Thanks for the enquire.
    May we know which item and color?
    And are kids feet slim or fat? Thanks.

  • Question : Inquiry for the item from gal****Sep 21, 2019

  • Question : Inquiry for the item from gal****Sep 21, 2019

  • Question : Inquiry for the item from sno****Aug 14, 2019

    Any restocks for kid boots lots are out of stock?

    Answer : [Re] Inquiry for the item from sno****

    Dear client,

    Good evening.
    Sorry, it's summer now. The factories will begin to make until Sep.
    May we know which item color size do you need? Thanks.
    We can consult with the factories.

    Best regards,
    Emily!

  • Question : Inquiry for the item from qiq****Aug 08, 2019

    For harbin in december, my feet is 25cm.. if I am to wear winter socks for XZQD-R, what size should I get?

    Answer : [Re] Inquiry for the item from qiq****

    Good evening.
    Which color number? Thanks.

    Question : [Re] Inquiry for the item from qiq****

    19 and 20

    Answer : [Re] Inquiry for the item from qiq****

    For XZQD-R, feet size 25cm , color code 19 and 20. What size?

    For XZQD-R, feet size 24cm, color code 18. What size?

    Question : [Re] Inquiry for the item from qiq****

    Dear client,

    Good afternoon.
    Thanks for the enquire. Pls see below, thanks.
    1. XZQD-R 19, feet 25cm, if fat, pls order size 42. If normal feet, pls order size 41. Thanks.

    2. XZQD-R 18, feet 24cm, if fat, pls order 40. If normal feet, pls order size 39, thanks.

    Best regards,
    Emily!

    Answer : [Re] Inquiry for the item from qiq****

    For XZQD-S, normal feet 25cm. What size?

    Question : [Re] Inquiry for the item from qiq****

    Hi, which color number? Thanks.

    Answer : [Re] Inquiry for the item from qiq****

    Color 20. Grey

    Question : [Re] Inquiry for the item from qiq****

    Hi, if fat, pls order size 41. If normal feet, size 40, thanks.

    Answer : [Re] Inquiry for the item from qiq****

    Hi.. want to check if XZQD-R (color code: 9, 18 and 19) and XZQD-S (Color code: 20) soles anti-slippery for snowy and icy weather for harbin in December?

    Question : [Re] Inquiry for the item from qiq****

    Good morning.
    All these boots are anti-slippery. Ok for winter, thanks for the notice.
    It's better you wear the thick socks inside.

+View all Notice, FAQ, Q&A >>
Kids Winter Leggings/ Girl Boy Baby Women Autumn Winter Wear Fur Pants/ Thermal Tights Trousers
Kids Winter Leggings/ Girl Boy Baby Women Autumn Winter Wear Fur Pants/ Thermal Tights Trousers
Item Q&A
  • Question : Inquiry for the item from 241****Oct 12, 2019

    Hi,

    Just want to ask the item ETQD-F Boy Pant, my son waist 44cm, length 60cm is it possible to fit in size120 which is measure bar show waist 23 for size120cm.

    Answer : [Re] Inquiry for the item from 241****

    Dear client,

    Good evening.
    Thanks for the enquire. Do you mean ETQD-F 9?
    If kid is fat, pls order size 130. If not slim, size 120 is Ok for kid about 115cm like this. Thanks.

    Best regards,
    Baby-tree House.

  • Question : Inquiry related delivery from cel****Dec 07, 2018

    Hi. I need some items urgently. Hw soon can items reach sg if order today?

    Answer : [Re] Inquiry related delivery from cel****

    Dear client,

    Good morning.
    Well noted. About 6-8 days to SG, is it Ok? Thanks.

    Best regards,
    Emily

  • Question : Inquiry related delivery from loo****Nov 25, 2018

    Hi Seller,

    If i order ETQD-F color 9, ETQD-D color 6 and ETQD-C color 17 on 25 Nov, can i receive these items before 8 Dec in Singapore?

    Thks and rgds

    Answer : [Re] Inquiry related delivery from loo****

    Hi, yes.

  • Question : Inquiry related delivery from iam****Nov 22, 2018

    Please advice if I order now, can I recieved before 29th November 2018?

    Answer : [Re] Inquiry related delivery from iam****

    Dear Crystal Ang,

    Good morning.
    At present, we can't 100% guarantee you could get by 29 Nov. Usually, about one week to SG. You should get by 30 Nov, sorry for this. Or may we know which items, sizes? We can check whether can ship out today or not. Thanks.

    Best regards,
    Emily

  • Question : SizingNov 08, 2018

    Dear all

    I'm back to order add'l items. May I check if ETQD - F is good for subzero?

    Thank you

    Answer : [Re] Sizing

    Dear client,

    Good afternoon.
    Thanks for your supports. Yes, ETQD-F 1-5, ETQD-F 8-10, tks.
    While better to wear one thermal pants inside, totally two long pants, tks.

    Best regards,
    Emily!

    Question : [Re] Sizing

    Dear Emily

    Previously i ordered ETQD-G 12 (Monkey design pants) Size 140 fits well.

    So if i want to order ETQD-F Design: 11 and 12 should I go for size 140 as well?

    Thank you for your advice.
    Jacelyn

    Answer : [Re] Sizing

    I meant ETQD-F Design 10 and 11.

    Question : [Re] Sizing

    Dear client,

    Good evening.
    If kid is slim, can order size 140 like normal. If a little fat, better to order one size larger. Thanks. For it's pensil jeans, not so elastic, tks.

    Best regards,
    Emily!

    Answer : [Re] Sizing

    Design 10 size 140 sold out?

    Question : [Re] Sizing

    Hi, thanks, we already changed the stock, pls check.
    At the beginning, I made a mistake.

    For this ETQD-F 10, it's more larger, so size 140 is Ok for kid 140cm. No need to order larger.
    For ETQD-F 11, it's pensil jeans, not very large. If fat, can order size 150. If normal figure, size 140 Ok, tks.

+View all Notice, FAQ, Q&A >>
2019 Kids Boy Girl Baby Sports Casual Shoes Sandles/Summer Sneakers/Sandals/ Canvas Shoes
2019 Kids Boy Girl Baby Sports Casual Shoes Sandles/Summer Sneakers/Sandals/ Canvas Shoes
Item Q&A
  • Question : Inquiry related delivery from tam****Oct 11, 2019

    Hi

    I wanted to buy 2 shoes but why it is not free shipping? It showing buy 2 free shipping. But when i click to order it is showing shipping cost AU$17 i am from australia

    Answer : [Re] Inquiry related delivery from tam****

    Dear client,

    Good afternoon.
    Thanks for the enquire. It's usually "Buy 2 Free Shipping" for Singapore. For Austrialia customers, it'll spend more. Pls forgive this. Thanks.

    Best regards,
    Emily!

2019 Latest Korea Fashion Jewellery Earrings/ Trend Popular Women Earrings/ Studs/ 300 Styles
2019 Latest Korea Fashion Jewellery Earrings/ Trend Popular Women Earrings/ Studs/ 300 Styles
Item Q&A
  • Question : Inquiry related delivery from cli****Oct 08, 2019

  • Question : Inquiry for the item from fra****Aug 16, 2019

    buy 3 pairs free shipping?

    Answer : [Re] Inquiry for the item from fra****

    Hi, sorry, it's over 19.9 free shipping now. Or you can wait for two days. we may do promotions. Keep you posted. Thanks.

    Good evening.
    We are promoting now.
    Pls check another listing, it's "BUY 3 FREE SHIPPING", tks.

    https://www.qoo10.sg/item/BUY-3-FREE-SHIPPING-2019-LATEST-KOREA-FASHION-JEWELLERY-EARRINGS/658336610
    (Aug 20, 2019 18:22)

Maternity Wear Pajamas/ Nursing Breastfeeding Confinement Dress/Pregnancy Women Clothes/ Sleepwear
Maternity Wear Pajamas/ Nursing Breastfeeding Confinement Dress/Pregnancy Women Clothes/ Sleepwear
Item Q&A
  • Question : Inquiry related delivery from koo****Oct 07, 2019

    I have ordered 2 items. But shipping fee applied..i will get refund rite??

    Answer : [Re] Inquiry related delivery from koo****

    Dear client,

    Sorry, for these pajamas, it's not "Buy 2 Free Shipping", we also paid the shipping fee to Qxpress. Pls kindly understand and forgive this. Many thanks.

    Best regards,
    Emily!

    Question : [Re] Inquiry related delivery from koo****

    Thanks. Np

    Answer : [Re] Inquiry related delivery from koo****

    You are welcome.

  • Question : Inquiry related delivery from mwt****Jun 15, 2019

  • Question : Inquiry for the item from ran****Oct 08, 2018

    Hi I am planning to 4 items from baby tree but my shipping price is still 5.00 dollars

    Answer : [Re] Inquiry for the item from ran****

    Dear client,

    Good morning.
    Pls kindly order and we'll refund to your qoo10 account after delivery. And pls tell us here, after placing, tks.

    Best regards,
    Emily!

  • Question : Refund as item out-of-stockMay 20, 2018

    Hi Emily,

    We received your Parcel and understand from your note that XWN-Q5 is out of stock. Please advise how we get our refund.

    Thank you.

    Answer : [Re] Refund as item out-of-stock

    Hi, weel noted. Pls check at your qoo10 account about 1-2 days later, tks. We did refund just now, tks. Sorry for this.

  • Question : Inquiry for the item from rou****May 15, 2018

+View all Notice, FAQ, Q&A >>
2019 Kids Winter Wear Duck Down Jackets/Light Baby Girl Boy Children Thermal Cotton Feather Wear Top
2019 Kids Winter Wear Duck Down Jackets/Light Baby Girl Boy Children Thermal Cotton Feather Wear Top
Item Q&A
  • Question : Inquiry related delivery from ysl****Oct 08, 2019

    Hi seller , isnt it buy 2 free shipping as shown ?

    Answer : [Re] Inquiry related delivery from ysl****

    Hi, it's Buy 2 Free shipping.
    If you paid shipping fee, pls tell us later, tks.

2019 Spring Office Lady Blazer Jacket/Air-Conditioner Cardigan/Women Korea Suit Vogue Jackets
2019 Spring Office Lady Blazer Jacket/Air-Conditioner Cardigan/Women Korea Suit Vogue Jackets
Item Q&A
  • Question : Inquiry for the item from ang****Oct 04, 2019

    For items NXZ-B and item NXZ-K is there pocket on the jacket? Thanks

    Answer : [Re] Inquiry for the item from ang****

    Good evening.
    Sorry for the late replies. Both don't have pockets. Thanks.

    Question : [Re] Inquiry for the item from ang****

    Which jacket has the pocket?

    Answer : [Re] Inquiry for the item from ang****

    Keep you posted, we'll reply you tomorrow, tks.
    Sorry.

    Question : [Re] Inquiry for the item from ang****

    Hi, so which item of the jacket has pocket? Need ur reppy so that i can order.

    Answer : [Re] Inquiry for the item from ang****

    Hi, sorry for the late replies. Pls check NXZ-F, this item has pockets, tks.

  • Question : Inquiry for the item from ang****Oct 04, 2019

    Hi, i would like to check, for item NXZ-B and NXZ-F what is the difference and also, both items is 3/4 sleeve or long sleeve? Appreciate your soonest reply. Thank you

    Answer : [Re] Inquiry for the item from ang****

    Sorry for the late replies.
    The buttons are different. Similar items. Thanks.

  • Question : Inquiry related return and exchange from jes****Apr 13, 2019

  • Question : Inquiry related delivery from ash****Apr 08, 2019

    Can I receive the product before 11th?
    Need urgently
    Pls reply asap
    Thanks

    Answer : [Re] Inquiry related delivery from ash****

    Dear client,

    Good afternoon.
    Sorry, about one week delivery since it's from China.
    Pls kindly understand and forgive, tks.

    Best regards,
    Emily!

  • Question : Inquiry for the item from ade****Mar 22, 2019

    Hi, just to check with you does NXZ-D comes with real pocket?

    Answer : [Re] Inquiry for the item from ade****

    Good morning.
    Sorry for the late replies. It's NOT the real pocket.
    Pls fell free to contact with us, if any questions.

    Question : [Re] Inquiry for the item from ade****

    Then can I know which code of the blazer comes with real pocket? Thanks

    Answer : [Re] Inquiry for the item from ade****

    Hi, the jacket NXZ-K is with pocket. Thanks.

    Question : [Re] Inquiry for the item from ade****

    Only 1 design with pocket?

    Answer : [Re] Inquiry for the item from ade****

    Can you wait for two days? We'll upload two 2019 new items with pockets. Ok? Many thanks.

    Question : [Re] Inquiry for the item from ade****

    OK. Thank you.

    Answer : [Re] Inquiry for the item from ade****

    You are welcome.
    Keep you posted.

    Good evening.
    Pls check two new items:
    NXZ-E blue
    NXZ-M pink

    https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=625227455

    Both items are with real pockets, thanks for the notice.
    (Mar 26, 2019 19:39)

+View all Notice, FAQ, Q&A >>
Maternity dress/ Nursing Wear Tops/ Breastfeeding Clothes/Summer Pregnancy Women Clothing Plus Size
Maternity dress/ Nursing Wear Tops/ Breastfeeding Clothes/Summer Pregnancy Women Clothing Plus Size
Item Q&A
  • Question : Inquiry related delivery from juz****Sep 29, 2019

  • Question : Inquiry related delivery from mwt****Jun 15, 2019

  • Question : Inquiry related delivery from hui****May 27, 2019

    Has my items being shipped?

    Answer : [Re] Inquiry related delivery from hui****

    Good morning.
    It's too strange. we shipped out for many days. Too strange, there's no shipping fee showed. keep you posted.
    We'll consult Qxpress for help.

    Question : [Re] Inquiry related delivery from hui****

    Hi i just receive a message during mid night telling me the tracking number.. from there then i saw they already in singapore.. waiting for delivery.

    Answer : [Re] Inquiry related delivery from hui****

    Good evening.
    Can you call them? If you still didn't get it, qxpress SG tell is 65-66619100. Thanks. Sorry again.

    Question : [Re] Inquiry related delivery from hui****

    I received the items already. Thanks.

    Answer : [Re] Inquiry related delivery from hui****

    You are welcome.

  • Question : Inquiry for the item from ltn****Mar 18, 2019

    Hi i m gg oversea on ist wk of apr. if i order now it will tak how long to reach me?

    Answer : [Re] Inquiry for the item from ltn****

    Hi, about 6-8 days for delivery from China.
    Thanks for the notice.

  • Question : Inquiry for the item from sop****Feb 25, 2019

    When will you have stock for BRR- Color 15?

    Answer : [Re] Inquiry for the item from sop****

    Dear client,

    Good afternoon.
    We did update the stocks now. You can order now, tks.

    Best regards,
    Emily!

+View all Notice, FAQ, Q&A >>
Winter Kids Girl Boy Down Cotton Jacket/New Korea Coat/Kids Winter Wear Children Baby Thermal Jacket
Winter Kids Girl Boy Down Cotton Jacket/New Korea Coat/Kids Winter Wear Children Baby Thermal Jacket
Item Q&A
  • Question : Inquiry for the item from jea****Sep 29, 2019

    Hi seller,

    MY24 have bigger size like 160 and when will the stock be coming in?

    Thank you

    Answer : [Re] Inquiry for the item from jea****

    Sorry for the late replies.
    There's no size 160, sorry.

  • Question : Inquiry for the item from sim****Sep 28, 2019

    Hi.. few questions here.

    1 Pls recommend size for MY02

    1. 1.5 yrs old girl HT 77cm WT 11kg
    2. 4.5 yrs old boy HT 112cm WT 19kg


    2. Is the fur removable from the hood??

    3. Is the zip pocket functional??

    Thanks.

    Answer : [Re] Inquiry for the item from sim****

    Dear customers, you can buy according to the size table, because individual differences can not give you the most accurate suggestions, please refer to, thank you.

  • Question : Inquiry for the item from lai****Sep 12, 2019

  • Question : Inquiry for the item from cin****Sep 10, 2019

    Hi, my boy is 11yrs old, height is 145cm, weight 28kg? For My36, should get size 160 or 170? Is the size running small?

    Answer : [Re] Inquiry for the item from cin****

    Good evening.
    According to the factory, size 160 is Ok. Thanks.

  • Question : Inquiry for the item from da.****Jul 12, 2019

    Hi seller, i would like to buy jacket MY06 for my 2.5 year old son (88cm) and 4.5 years old daughter (104cm) for temperature 5-18 degree. Can you recommend me the size to buy and whether is it warm enough? I was also thinking to buy the ultra thin down jacket but i see that the sizes are limited, please advise, thanks!

    Answer : [Re] Inquiry for the item from da.****

    Good evening.
    Thanks for the enquire. Can order size 100 and 110. If elder girl is fat, pls order size 120. If normal figure, size 110 is OK, tks.
    it's Ok for weather about 5-15 degrees.

    Question : [Re] Inquiry for the item from da.****

    Ok thank you. Do i need to let them wear a layer of down jacket also? Or just this jacket with sweater and inner wear is enough?

    Answer : [Re] Inquiry for the item from da.****

    Hi, for not cold weather, just wear one or two clothes inside are Ok.
    It's necessary for you to check the temperature there. Thanks.
    There's cotton layer inside this jacket.

+View all Notice, FAQ, Q&A >>
New Kids Girl High Heels/ Children Teenagers Gal Princess Sandles/ Sneakers/Summer Sandals Shoes
New Kids Girl High Heels/ Children Teenagers Gal Princess Sandles/ Sneakers/Summer Sandals Shoes
Item Q&A
  • Question : Inquiry for the item from 3si****Sep 27, 2019

    Hi..i need to check regarding size
    My child foot length is almost 24 cm..width is around 12 cm..which size is preferrable

    Thanks

    Answer : [Re] Inquiry for the item from 3si****

    Good evening.
    Sorry, it seems most of shoes are small. Just size 37.
    Not large enough, pls forgive, tks.

  • Question : Inquiry for the item from ira****Sep 10, 2018

2018 Kids Sweater Cardigan/ Girl Boy Autumn Winter Wear Clothings/Fur Tops/ Warm Knitwear/ Skirts
2018 Kids Sweater Cardigan/ Girl Boy Autumn Winter Wear Clothings/Fur Tops/ Warm Knitwear/ Skirts
Item Q&A
  • Question : Inquiry for the item from mai****Sep 17, 2019

  • Question : Inquiry for the item from yon****Jul 10, 2019

    I note EYMS-A is not in stock.

    And your reply to another enquirer says can WhatsApp you to get pictures of similar sweater ? Can you provide the WhatsApp number to get the pictures?

    Answer : [Re] Inquiry for the item from yon****

    Good morning.
    Ok, pls add mine (86) 15158981719.
    We will show you one similar item as EYMS-A,
    it's high collar sweaters for winter, tks.

  • Question : Inquiry for the item from yon****Jul 09, 2019

    Hi

    For item below, which is warmer? And the website didn’t state the measurements?

    EYMS - X
    EYMS - Y

    Answer : [Re] Inquiry for the item from yon****

    Good afternoon. Thanks foe enquire.
    Sorry for the boys EYMS-X, Y series are not in stock now.
    Only girl series in stock. Sorry for this.

  • Question : Inquiry for the item from Sun****Jul 03, 2019

    Hi, will you restock EYMS-A again? Thanks.

    Answer : [Re] Inquiry for the item from Sun****

    Thanks for the enquire.
    Sorry, it's not in stock now. While we have another similar item.
    We can send you pictures for reference.
    Pls add my Whats app (86) 15158981719, thanks.

  • Question : Inquiry for the item from ade****Dec 04, 2018

    Hi
    I need the below orders by 08dec for my overseas trip is it possible?
    Thanks to advise

    Answer : [Re] Inquiry for the item from ade****

    Dear Ader Chee,

    Good morning.
    Thanks for your supports again. While time is too limited, you can't receive in time. Pls kindly forgive this. Welcome to order by the next time.
    Enjoy the holidays.

    Sincerely,
    Emily!

    Question : [Re] Inquiry for the item from ade****

    Hi
    Ok thanks for your reply

    Answer : [Re] Inquiry for the item from ade****

    You're welcome.

+View all Notice, FAQ, Q&A >>
【BUY 3 FREE SHIPPING】2019 Latest Korea Fashion Jewellery Earrings/ Trend Popular Women earring
【BUY 3 FREE SHIPPING】2019 Latest Korea Fashion Jewellery Earrings/ Trend Popular Women earring
Item Q&A
  • Question : Inquiry related delivery from shu****Sep 21, 2019

    Hi, tried to add 3 but there’s no free shipping? Is it buy 3 free shipping as stated or must be above $19.90? Thanks

    Answer : [Re] Inquiry related delivery from shu****

    Hi, thanks for the enquire.
    It's S$19.9 free shipping now. Sorry. The promotion time passed.

  • Question : Inquiry for the item from Gra****Aug 17, 2019

    Hi Seller,
    The item was not that i order pls advice.Thanks
    The infor for item :
    Item:SPA / Color:18
    Item:SPS / Color:20
    Item:SPS / Color:19

    Answer : [Re] Inquiry for the item from Gra****

    Dear Zhi Jun,

    Good afternoon.
    Keep you posted. We'll further check with another customer, thanks.
    Sorry for this.

    Question : [Re] Inquiry for the item from Gra****

    hi seller,

    Noted

    Answer : [Re] Inquiry for the item from Gra****

    Hi,
    Just for additional infor ,before exchange please check thoroughly which has not been used.

    Thks

    Question : [Re] Inquiry for the item from Gra****

    Ok, keep you posted. We'll contact with you by Whats app, tks.

    Answer : [Re] Inquiry for the item from Gra****

    noted .thks

    Question : [Re] Inquiry for the item from Gra****

    Thanks.

  • Question : Inquiry for the item from sal****Aug 04, 2019

  • Question : Inquiry for the item from cch****Aug 02, 2019

  • Question : Inquiry for the item from jen****Jul 28, 2019

    Hi, if I buy 8 pairs, can I choose the free item? Thanks.

    Answer : [Re] Inquiry for the item from jen****

    Sorry, can't. It's sent by us.

+View all Notice, FAQ, Q&A >>
2019 Maternity Wear Shorts Pants/ Summer Leggings/Pregnancy Women Denim Bottom Skirts/Jeans Trousers
2019 Maternity Wear Shorts Pants/ Summer Leggings/Pregnancy Women Denim Bottom Skirts/Jeans Trousers
Item Q&A
  • Question : Inquiry for the item from lau****Sep 03, 2019

    Hi, I have previously ordered XKZ-A No. 3
    It is supposed to be a short white safety shorts but you sent me a long white legging. Can you please send the correct short safety shorts please?

    Answer : [Re] Inquiry for the item from lau****

    Good evening.
    Oh, my god. Can you send us one picture for reference?
    Many thanks. Sorry for this.

    Question : [Re] Inquiry for the item from lau****

    Please see the picture. Thanks!

    Answer : [Re] Inquiry for the item from lau****

    Dear Laura Goh,

    Good evening.
    Sorry for this mistake. Can you accept it? It's actually more expensive than that safefy shorts. Many thanks for the understanding.
    Sorry for all inconvenience caused.

    Best regards,
    Emily!

    Question : [Re] Inquiry for the item from lau****

    So sorry I need a short safety shorts not this. Are you able to send the short safety shorts please?

    Answer : [Re] Inquiry for the item from lau****

    Dear Client,

    Good evening.
    Do you need sth else? Can we send the white satefy shorts together with the new orders?
    As to that pants, you can keep it. No need to send back, Ok?
    Many thanks. Sorry again.

    Best regards,
    Emily!

    Question : [Re] Inquiry for the item from lau****

    There is nothing else I need. Could you please send the short safety shorts to me? Thank you very much.

    Answer : [Re] Inquiry for the item from lau****

    Sorry, the shipping fee from China to SG are too expensive.
    We would rather refund for this item, ok? Thanks.

  • Question : Inquiry for the item from cla****Aug 16, 2019

  • Question : Inquiry related return and exchange from tsy****Jul 16, 2019

    Hi, I bought the XKZ-D 16, in XL. But it is extremely small and tight. The rest of the 6 items were fine. Will I be able to request for exchange or return?

    Answer : [Re] Inquiry related return and exchange from tsy****

    Dear Tricia Tan,

    Good morning.
    It's ok to exchange. While the shipping fee is a little high, may be more expensive than the pants itself. We would rather you re-order, and we make you S$2 discount, Ok? Thanks.

    Best regards,
    Emily!

  • Question : Inquiry for the item from viv****Jun 05, 2019

  • Question : Inquiry related return and exchange from poo****May 27, 2019

    Hi, I have recently purchased size L for both my shorts and it’s way too big for me. Can I exchange to size M? Thanks.

    Answer : [Re] Inquiry related return and exchange from poo****

    Dear Jia Yi Poon,

    Good evening.
    It's Ok to exchange. While it's necessary for you to pay the shipping fee from Sg to us. Can you accept it? It may be a little high.
    Do you have any friends who can wear? Thanks.

    Best regards,
    Emily!

    Question : [Re] Inquiry related return and exchange from poo****

    Hi Emily, it’s really too big for me. How much would the shipping cost?

    Answer : [Re] Inquiry related return and exchange from poo****

    It depends on the weights, we guess at least S$15 to 20. You can check with qxpress (tel: 65-66619100), tks.

+View all Notice, FAQ, Q&A >>
New Kids Junior Girls Cami Bra/Young Gal Cotton Sports Bra/Students Wireless Vest Underwear Panties
New Kids Junior Girls Cami Bra/Young Gal Cotton Sports Bra/Students Wireless Vest Underwear Panties
Item Q&A
  • Question : Inquiry for the item from yeo****Sep 11, 2019

    I Wan to get a H-02 for my Daughter but why is the size 4XL?
    My Daughter is 140cm and 32kg. Is this item free size? Please advise, thanks.

    Answer : [Re] Inquiry for the item from yeo****

    Hi, for this items, it's mainly for young people. Not the little girl.
    You can check other items, many thanks.

  • Question : Inquiry for the item from bbf****Jun 28, 2019

  • Question : Inquiry for the item from 239****Jan 29, 2019

    Hi, I though free shipping after $19.9 but I still see shipping cost after I purchaser more then that?

    Answer : [Re] Inquiry for the item from 239****

    Hi, can you kindly order firstly?
    If really paid the shipping fee, pls remark " returning the shipping fee" when placing the orders. We'll refund to your qoo10 account, after delivery.

  • Question : Inquiry for the item from ava****Sep 13, 2018

    Possible to order the premium pads by itself? I bought some last month but forgot to get the premium pads.

    Answer : [Re] Inquiry for the item from ava****

    Dear client,

    Good morning.
    No problem. S$0.8/pc, how many pieces do you need? (You can order at this link, and reminds us it's pads, not bras. ) If you paid more, we'll refund later. Don't worry.

    While it's necessary for you to pay the shipping fee. Usually, we recommend you to order sth else. like autumn jackets, pants, shoes....
    So we can send the pads together, it's very light. Thanks.
    After done, pls tell us here again, tks.

    Best regards,
    Emily!

    Question : [Re] Inquiry for the item from ava****

    I am ordering more sets of bras. Then 2 with different colour for the pads. Thanks for the advice.

    Answer : [Re] Inquiry for the item from ava****

    Dear Daniel Chua,

    Good afternoon.
    All pads are same white, pls kindly understand, tks.

    Best regards,
    Emily!

    Question : [Re] Inquiry for the item from ava****

    Yes. Colour of pads is no issue. I just order the black bras to separate the order. Thanks.

    Answer : [Re] Inquiry for the item from ava****

    On Qpost : ok.

Qoo10 Lowest/ Women Thermal Winter Underwear Wear/Summer Autumn Dress/Modal Basic Tops Shirts Pants
Qoo10 Lowest/ Women Thermal Winter Underwear Wear/Summer Autumn Dress/Modal Basic Tops Shirts Pants
Item Q&A
2019 Maternity Wear Shorts Pants/ Low Waist Cotton Leggings/Summer Pregnancy Women Trousers Skirts
2019 Maternity Wear Shorts Pants/ Low Waist Cotton Leggings/Summer Pregnancy Women Trousers Skirts
Item Q&A
  • Question : Inquiry for the item from jos****Sep 06, 2019

    Sorry I cant find e colour code.... what is the code for
    Black
    Grey
    White?
    Cant find it

    Answer : [Re] Inquiry for the item from jos****

    Hello, can you tell us which picture? Thanks.
    Or you can add my whats app (86-15158981719), tks.

  • Question : Inquiry from jes****Jan 25, 2019

Winter Kids Girl Boy Down Cotton Jacket/New Korea Coat/Kids Winter Wear Children Baby Thermal Jacket
Winter Kids Girl Boy Down Cotton Jacket/New Korea Coat/Kids Winter Wear Children Baby Thermal Jacket
Item Q&A
  • Question : Inquiry for the item from tan****Aug 26, 2019

    Hi seller
    Will you be ready-stocking MY23 ??
    Thanks

    Answer : [Re] Inquiry for the item from tan****

    Good evening.
    They are in stock now. We already changed the quantities.
    Pls check, tks.

  • Question : Inquiry for the item from wky****Aug 16, 2019

  • Question : Inquiry from kel****Jun 24, 2019

    Do u accept walk in? We would like to purchase directly

    Answer : [Re] Inquiry from kel****

    Thanks for the enquire.
    Sorry, can you order at Qoo10? Thanks.

    Question : [Re] Inquiry from kel****

    We wan to try the size for my kids before purchase.

    Answer : [Re] Inquiry from kel****

    Ok, pls tell us which item and color? How about your kids age, height, weight? Are they fat or slim? Thanks.

  • Question : Inquiry for the item from tys****Jun 04, 2019

    Will there be new stock for MY24. Thanks.

    Answer : [Re] Inquiry for the item from tys****

    Sorry, it's winter items. The factory doesn't make now.
    Can you check other items?

  • Question : Inquiry related delivery from Len****May 19, 2019

+View all Notice, FAQ, Q&A >>
Girl Boy Kids Sports Shoes/Non-slip Sneakers/Casual Shoes/Summer Sandles/ Ventilate/ High Quality
Girl Boy Kids Sports Shoes/Non-slip Sneakers/Casual Shoes/Summer Sandles/ Ventilate/ High Quality
Item Q&A
  • Question : Inquiry for the item from sim****Aug 17, 2019

    Hi. Need advice for recommended sizing for following designs for 17.5cm bare feet.

    1. YDX-B4 (son 17.5 cm)
    2. YDX-B3 (daughter 12cm)
    2. YDX-C20
    3. YDX-E5

    Thanks.

    Answer : [Re] Inquiry for the item from sim****

    Hi, pls see below, tks.
    1. YDX-B 4 size 30.
    2. YDX-B 3 size 21, if feet fat, size 22. Better 22.
    3. YDX-C 20 size 30 should be large for feet 17.5cm.
    4. YDX-E 5 size 29. If feet fat, size 30.

    Best regards,
    Emily!

  • Question : Inquiry for the item from not****Jun 26, 2019

    For YDX-B 1 and 6, what size should I choose if the feet length is 18cm? They are currently wearing boots size 29 (made in China) which is about 1 thumb space left inside. I don’t know if I should take size 29 or 30. Thanks.

    Answer : [Re] Inquiry for the item from not****

    Dear client,

    Good morning.
    Thanks for the enquire. Pls order size 30. Thanks. For this kind of shoes, it's usually not so large. Size 30 is Ok.

    Best regards,
    Emily!

  • Question : Inquiry related delivery from alm****Nov 15, 2018

    Hi Seller,
    if I order today, will reach to me by next wednesday ?
    thanks

    Answer : [Re] Inquiry related delivery from alm****

    Dear client,

    Good afternoon.
    Sorry, we can't guarantee this. Recently, our inland courier is too slow. If you order today, you should get around by next Satur or later, tks.

    Best regards,
    Emily!

  • Question : Inquiry for the item from ks.****Nov 02, 2018

    My daughter feet length is 23cm, what size should I choose?

    Do u have models with bigger girls around 10yrs

    Answer : [Re] Inquiry for the item from ks.****

    Dear client,

    Good afternoon.
    You can consider YDX-A 12-17 size 37, TKS. It's large size.

    Best regards,
    Emily!

  • Question : Inquiry for the item from tms****Aug 03, 2018

    Re. YDK-C colour 15
    Can I confirm the only wording on the shoes is the word "sport" with a triangle design? Are there any other words on the shoes?

    Answer : [Re] Inquiry for the item from tms****

    Dear client,

    Thanks for the enquire. For this shoes, there's only "sport" words on the shoes. Thanks for the notice.

    Best regards,
    Emily!

+View all Notice, FAQ, Q&A >>
Women Men Girl Boy Kids Cotton Unisex Tops Polo Shirts/Summer Tee/Event Meeting T Shirt
Women Men Girl Boy Kids Cotton Unisex Tops Polo Shirts/Summer Tee/Event Meeting T Shirt
Item Q&A
  • Question : Inquiry for the item from soh****Aug 15, 2019

    Only sell plain? If say we give you picture you can help print on them at some extra charge? We tell which color print which picture. Picture we provide to you. Will accept such order?

    Answer : [Re] Inquiry for the item from soh****

    Hi, well noted. Thanks for the enquire.
    May we know how much pieces do you need? If large quantity, we can print your logos on. It's mainly because we must make a new plate, thanks for the understanding.
    Or you can add my Whats app (86-15158981719) or QQ (752538660), thanks.

  • Question : TX-B White Colour M sizeSep 15, 2018

    TX-B White Colour M size is out-of-stock, please re-stock, thank you.

    Answer : [Re] TX-B White Colour M size

    Dear client,

    Good afternoon.
    We did check this item TX-B white color-3 M size is in stock, can you recheck it? Thanks.
    You can see other colors, not number 3. Thanks.

    Best regards,
    Emily!

    Question : [Re] TX-B White Colour M size

    TX-B 2 ( White) is indicated as Sold Out...

    Answer : [Re] TX-B White Colour M size

    On Qpost : yes, color 2 is white, color 3 is sky blue, tks.

  • Question : Inquiry for the item from ann****Oct 02, 2018

    For kids polo , small is for what age?

    Answer : [Re] Inquiry for the item from ann****

    Dear client,

    Good morning.
    It's for kids about 4-6 years. Depends on the kids heights and weights, tks.

    Best regards,
    Emily

  • Question : Shipping rateNov 15, 2016

    Hi seller, if I make multiple order from same seller, do I still need to pay multiple shipping rate or just one shipping rate?

    Answer : [Re] Shipping rate

    Dear Madam or Sir,

    Good evening.
    There're some shipping fee groups. If you ordered from different groups, the system may take some shipping fee. If these items are in the same shipping fee group, only one fee in all.
    While pls kindly contact us after placing order, tks. We'll refund partial according to the exact weight and shipping fee. ( Different weights have different shipping fees.) Thanks.

    Best regards,
    Emily!

  • Question : Item not receiveApr 18, 2016

    Hi Seller,
    I have received attached two items however, I have ordered in total 3 items.
    One more is missing please help me check on this,Group:YF-E / item:10 / color:color-1(+S$3.90)

    Answer : [Re] Item not receive

    Dear Cindy choo,

    Good afternoon.
    Pls kindly check the last e-mail. YF-G 05 black isn't sent to you, not YF-E 10, tks.
    May we know do you need to change to other style?
    And we can send it free of shipping together, if you need sth else. Like nuring bra, maternity pants... If there's no need, it's better we do full refund for the shipping to SG is too high now. Thanks for the reply.
    http://www.qoo10.sg/GMKT.INC/MiniShop/Default.aspx?sell_cust_no=qz5yqO4%2fQ%2bArUt4CqWiU8Q%3d%3d

    Best regards,
    Emily!

+View all Notice, FAQ, Q&A >>
10 May New❤ Kids Shoes Girl Princess Sandles/Sneakers/Sandals/Baby Boy Leather  Summer Beach Shoes
10 May New❤ Kids Shoes Girl Princess Sandles/Sneakers/Sandals/Baby Boy Leather Summer Beach Shoes
Item Q&A
  • Question : Inquiry related delivery from daw****Aug 06, 2019

    Hi,

    If i order and pay today, will i be able to receive it before 18Th august? Its for bringing overseas.

    Thank you

    Answer : [Re] Inquiry related delivery from daw****

    Hi, surely, about one week for delivery, not so long, tks.

    Question : [Re] Inquiry related delivery from daw****

    Hi, thank you so much . I’ve placed and paid for 13 pairs of shoes . Pls check the shoes for me and I really need to leave the country on the 20th, so hopefully can receive it latest by the 19th August. Thank you so much

    Answer : [Re] Inquiry related delivery from daw****

    Dear Ho Kun Chai,

    Good evening.
    Many thanks for the orders. Sorry for two items are not in stock.
    1. LED-A 2 size 32, can change pink to gold size 32?
    2. YDX-D 1 size 31, also no stock now.
    Sorry. Many thanks.

    Best regards,
    Emily

  • Question : Inquiry related return and exchange from bab****Aug 04, 2019

    Hi...i've ordered dark brown sandal...But when i opened just now,it came in white instead...i will like to exchange to my original order...How do i go about?

    Answer : [Re] Inquiry related return and exchange from bab****

    Dear client,

    Good afternoon. We are regretful to hear this.
    Can you tell us the order number?
    We will further check it, thanks a lot.

    Best regards,
    Emily!

    Question : [Re] Inquiry related return and exchange from bab****

    Hi..pls refer to the attachment

    Answer : [Re] Inquiry related return and exchange from bab****

    Another attachmnt

    Question : [Re] Inquiry related return and exchange from bab****

    Good evening.
    We are sorry for this matter.
    While almost 2 and half months passed, it's hard to exchange now. We do apologize for this matter. Pls forgive this.
    Can you try to accept it? Thanks.

    Answer : [Re] Inquiry related return and exchange from bab****

    There's no way for exchange coz it is unacceptable..i purchase for the dark brown but u giv me white instead.
    I just opened the box today to find out it's different color.I trusted u as the seller and i didnt open the box till i want my son to wear today.I didn't expect this to happen.

    Question : [Re] Inquiry related return and exchange from bab****

    Good morning.
    We do apologize for this mistake. Can you let the boy try it? It's very nice, too. A lot of kids prefer white. Many thanks for the understanding.
    Can we compensate you S$2 as apology? Thanks.

  • Question : Inquiry for the item from izw****Jul 09, 2019

  • Question : Inquiry for the item from viv****Jun 28, 2019

  • Question : Inquiry related delivery from zak****May 18, 2019

    Hi . Isit possible to get the shoes by end of this month ?

    Answer : [Re] Inquiry related delivery from zak****

    Hi, generally speaking, no problem. About 6-8 days to SG, tks.

+View all Notice, FAQ, Q&A >>
Maternity Wear Pants/ Leggings/Pregnancy Women Denim Shorts/Bottom Long Working Pants/Jeans/Trousers
Maternity Wear Pants/ Leggings/Pregnancy Women Denim Shorts/Bottom Long Working Pants/Jeans/Trousers
Item Q&A
  • Question : Inquiry for the item from cho****Jul 30, 2019

  • Question : Inquiry for the item from per****Jan 19, 2019

  • Question : Inquiry for the item from lov****Dec 20, 2018

    Hello.. the wrist band on my pants also tore.. and its now loose i cant even wear it.

    Answer : [Re] Inquiry for the item from lov****

    So can we resend one waist band together, and you make it by yourself, OK? Not hard. Thanks for the replies.

    Question : [Re] Inquiry for the item from lov****

    How to do?

    Answer : [Re] Inquiry for the item from lov****

    Can u send me a new piece. Cos i bought 2 more. If cannot then i cancel my order

    Question : [Re] Inquiry for the item from lov****

    Dear client,

    Good morning.
    While we noted you already cancelled the order. Can you kindly order one new pants, and we send one new waist band together, Ok? Thanks for the replies.

    Answer : [Re] Inquiry for the item from lov****

    Nvm its ok.. i will send to tailor to get it fixed

    Question : [Re] Inquiry for the item from lov****

    Oh, Ok, so no need to resend one new band? Thanks.

  • Question : Inquiry from ais****Nov 02, 2018

  • Question : Inquiry for the item from xin****Oct 18, 2018

+View all Notice, FAQ, Q&A >>
2019 New Kids Girl Boy LED Shoes/ Baby Children Light Glowing Sneakers/ Bling Casual Sports Sandles
2019 New Kids Girl Boy LED Shoes/ Baby Children Light Glowing Sneakers/ Bling Casual Sports Sandles
Item Q&A
  • Question : Inquiry for the item from lil****Jul 25, 2019

    Hi, the LED lights can't be recharged or change battery?

    Answer : [Re] Inquiry for the item from lil****

    Hi, thanks for the enquire.
    Yes, can't recharge or change the battery, sorry.

  • Question : Inquiry for the item from nd_****Jul 03, 2019

  • Question : Inquiry related return and exchange from ngm****Jun 06, 2019

    Hi seller,
    The shoes are way too big for my kid. Can exchange for smaller size? How to go about with the exchange? Thanks.

    Answer : [Re] Inquiry related return and exchange from ngm****

    Dear Client,

    Good afternoon.
    it's necessary for you to send the shoes at your expense. Can you accept? From Singapore to China, it's a little expensive.
    Can you re-order? We'll make you discount, Ok?
    Your kids can wear in the next year. Many thanks.

    Best regards,
    Emily!

  • Question : Inquiry for the item from fin****Apr 04, 2019

  • Question : Inquiry for the item from yee****Jan 23, 2019

    order number 288760498 & 288760499

    hi regarding above order , can i change my order size to 29 instead of 28 ?

    Answer : [Re] Inquiry for the item from yee****

    Ok, well noted, tks.

    Question : [Re] Inquiry for the item from yee****

    white one will remain as size 27 black n red will take size 28

    Answer : [Re] Inquiry for the item from yee****

    Hi, may we reconfirm it? Are you sure changing one to 27, and one be 28? Not both 29? Many thanks for the confirming.

    Question : [Re] Inquiry for the item from yee****

    oh so sorry for the inconvenience caused. should be white one 28 , black one 29...
    yesterday i received my first batch order (size 26 ) and have tried the shoes just nice only,no space if wearing sock. do u think size 28 & 29 ok ?

    Answer : [Re] Inquiry for the item from yee****

    May we know the kids feet length?
    Fat or slim? Thanks.

    Question : [Re] Inquiry for the item from yee****

    by the way can you see my recent ordered that received yday . only 1 light is working. can we request replacement

    Answer : [Re] Inquiry for the item from yee****

    Sorry for this, we'll reply you tomorrow by phone, tks.

    Question : [Re] Inquiry for the item from yee****

    hi do u sell the led battery?

    Answer : [Re] Inquiry for the item from yee****

    Hi, sorry, no battery sold.

+View all Notice, FAQ, Q&A >>
2-11 years kids briefs/ panties/ girl boy gal cotton underwears/ 4-5 pcs per set/ comfy shorts
2-11 years kids briefs/ panties/ girl boy gal cotton underwears/ 4-5 pcs per set/ comfy shorts
Item Q&A
2019 New Kids Boy Girl Baby Sports Casual Shoes Sandles/ Sneakers/Sandals/ Canvas Shoes
2019 New Kids Boy Girl Baby Sports Casual Shoes Sandles/ Sneakers/Sandals/ Canvas Shoes
Item Q&A
  • Question : Inquiry for the item from 235****Jul 19, 2019

    Dear Sir,

    My son foot size is 21cm. What size of shoes should I order

    Answer : [Re] Inquiry for the item from 235****

    Dear client,

    Good morning.
    May we know which items and colors? Usually, pls consider the insole is about 13.5cm, if feet not fat. If fat, pls order insole 14cm, tks.

    Best regards,
    Emily!

  • Question : Inquiry for the item from pre****Jul 16, 2019

  • Question : Inquiry for the item from pre****Jun 21, 2019

  • Question : Inquiry for the item from mit****Feb 27, 2019

    Hi, my girls foot length is 15cm. What size would be good.

    Answer : [Re] Inquiry for the item from mit****

    Dear client,

    Good afternoon.
    May we know which item? Color number? Are feet slim or fat? Thanks.

    Best regards,
    Emily!

    Question : [Re] Inquiry for the item from mit****

    Feet are slim. Looking for etxz-a 15 and etxc-z 12.

    Answer : [Re] Inquiry for the item from mit****

    Hi, both size 24 are Ok.
    Thanks for the notice.

    Question : [Re] Inquiry for the item from mit****

    I received size 24 and its a bit big, can i exchange to 23

    Answer : [Re] Inquiry for the item from mit****

    Hi I received the item today. Can i exchange to size 23.

    Question : [Re] Inquiry for the item from mit****

    Dear client,

    Good morning.
    Usually, we'll recommend a little bigger size due to some customers ever said it's small. Larger is better than smaller.
    Are you sure to exchange? Should be 0.5cm longer. The kids feet will grow up. While the shipping fee is too high, from SG to us.
    Can you think it over? Many thanks.

    Best regards,
    Emily

  • Question : Inquiry related delivery from ang****Jan 23, 2019

    If i order today, when can i receive? Able to receive before 1st feb?

    Answer : [Re] Inquiry related delivery from ang****

    Hi, yes, while pls order today daytime, tks. We'll try to ship out a.s.a.p. Thanks.

    Question : [Re] Inquiry related delivery from ang****

    Hi, i just make the order. As i need to take my kids measurement in order to place the order. Am i still able to receive it before chinese new year?

    Answer : [Re] Inquiry related delivery from ang****

    Hi, well noted, tomorrow, we'll further check whether we can ship out on 27 Jan. If yes, you'll get before CNY, tks.

    Question : [Re] Inquiry related delivery from ang****

    How many days will it take to reach me?

    Answer : [Re] Inquiry related delivery from ang****

    Hi, we'll try to ship out tomorrow. And about one week 6-8 days to SG, tks.

+View all Notice, FAQ, Q&A >>
2019 cny Qipao Cheongsam Dress Clothes/Women Lady Kids Girl Traditional Ethnic Clothing Oriental 旗袍
2019 cny Qipao Cheongsam Dress Clothes/Women Lady Kids Girl Traditional Ethnic Clothing Oriental 旗袍
Item Q&A
  • Question : Inquiry for the item from kks****Jul 15, 2019

    Can self collect? Need it urgently for school.this week. My gal is 4.5 years old about 105cm tall. What size is suitable. Thank u!

    Answer : [Re] Inquiry for the item from kks****

    Dear client,

    Good morning. Thanks for the enquire.
    Sorry, can't. We are in China. about one week for delivery.
    So it's hard to get in time.

    Best regards,
    Emily!

  • Question : Inquiry for the item from Jjl****Sep 11, 2018

    Hi seller!
    May I know howcome I can't seem to choose the design and size of the dress? There's no options to choose from. Please advise. Thanks!

    Answer : [Re] Inquiry for the item from Jjl****

    Dear client,

    We delete it, May we know which style? Gold? Tks.
    We're not sure the factory has stocks or not now.

    Best regards,
    Emily!

    Question : [Re] Inquiry for the item from Jjl****

    Hi seller!
    Yes, I'm interested in the gold colour dress, size L.
    May I know the price and when will you have stock for it? Thanks!

    Answer : [Re] Inquiry for the item from Jjl****

    Dear client,

    Good morning.
    For this item, the original price is a little high, after all, it's premium quality and workmanship. Pls kindly understand it.
    The price is S$48 FREE SHIPPING.
    And have L size, tks.

    https://www.qoo10.sg/item/WOMEN-CHEONGSAM-QIPAO/473697210

    Best regards,
    Emily!

  • Question : adviceAug 17, 2018

    selling?

    Answer : [Re] advice

    Hi, yes, we have. While the original price from factory is a little high, so we will sell almost $49 free shipping. If you need, we can upload later, tks. The quality is much better than other cheap dresses.

    Question : [Re] advice

    Do You XL ?Please upload and let me order.Thanks

    Answer : [Re] advice

    Hi, well noted. The largest is L size. We already updated the listing.

    https://www.qoo10.sg/item/WOMEN-CHEONGSAM/473697210

    And there's no belt together, thanks for the notice.

    Question : [Re] advice

    For the black dress, what price can you offer me without shipping price?Thanks

    Answer : [Re] advice

    Hi, the cheapest price is S$25 including the shipping fee. Thanks for the notice.

    Question : [Re] advice

    How do you refund me the differnce?Are you going to adjust your website to $25 for a few days for me to order?Thanks

    Answer : [Re] advice

    Ok.
    We already updated now, tks.

  • Question : daily dealAug 12, 2018

    for the black one will you have timesale or daily deal?Thanks

    Answer : [Re] daily deal

    Hi, if you need both dresses, we'll refund you S$3 discount in all. Ok?

    Question : [Re] daily deal

    For the black dress, does it have lining and material stretchable?

    Answer : [Re] daily deal

    For the black dress id 626985700 is having a auction at a much lower price and I successful bid the black dress. How much can you offer me?Thanks

    Question : [Re] daily deal

    Dear client,

    Good morning.
    Well noted. While that seller isn't free shipping. The cheapest is S$26. There's no liner inside. Thanks for the notice.
    Have a nice day.

    Best regards,
    Emily!

    Answer : [Re] daily deal

    How does the refund of the difference in pricing comes about?refund through account or qmoney?This seller 627865683 shipping is also free at $23 .?

    Question : [Re] daily deal

    Hi, we will refund to your qoo10 account directly. Don't worry, it's a promise. And for that seller, we did check, it needs shipping fee $5.9.

    Answer : [Re] daily deal

    Arm circumfernce for XL and XXL?Any zip and lining for this dress.Thanks

    Question : [Re] daily deal

    Can you find this dress?thanks

    Answer : [Re] daily deal

    Hi,no lining. As for arm circumference, it should be Ok to wear for it's a little loose.
    As for the white dress, the largest size L: bust 92cm, waist 76cm.

    And we searched two different qualities. The cheaper item is no stock now, only the higher item price is about S$48 including shipping fee. If you need, we'll upload this, tks.

Kids Winter Leggings/ Girl Boy Baby Children Winter Wear Fur Pants/Thermal Tights Warm Trousers
Kids Winter Leggings/ Girl Boy Baby Children Winter Wear Fur Pants/Thermal Tights Warm Trousers
Item Q&A
  • Question : Inquiry for the item from ami****Jul 02, 2019

    Hi ,

    We are planning to buy winter wear DKZ-C and DKZ-D , size is already there , we can buy based on kid size then why age of kids is required in "winter wear " option .

    Kindly let me know , if we just provide

    - Item - dkz-c
    - Color - 4
    - Size - 120
    - Winter Wear = none

    that is ok, my daughter is 3 year old .

    Answer : [Re] Inquiry for the item from ami****

    Dear client,

    Good afternoon.
    Thanks for the enquire. Sorry, only DKZ-B, DKZ-C are in stock. No DKZ-D series now.
    If kid is 3 years, how about her height and weight?
    Actually,size 100 should be Ok for young babies, thanks.

    Best regards,
    Emily!

    Question : [Re] Inquiry for the item from ami****

    May i know which series are in stock , so that i choose another one .

    Answer : [Re] Inquiry for the item from ami****

    Hi, DKZ-B, DKZ-C are in stock. Thanks

  • Question : Inquiry related delivery from joa****Nov 26, 2018

    Can we self collect if need it urgent?

    Answer : [Re] Inquiry related delivery from joa****

    Dear Joan Tan,

    Good afternoon.
    Sorry for we're in China, can't self collect.
    May we know which items? Usually, about 6-8 days to SG, is it Ok?

    Best regards,
    Emily!

南极人Winter Wear Kids Girl Boy Women Men Thermal Warm Underwear Sets/ Premium Inner Wear Pajamas
南极人Winter Wear Kids Girl Boy Women Men Thermal Warm Underwear Sets/ Premium Inner Wear Pajamas
Item Q&A
  • Question : Inquiry for the item from 260****Jun 25, 2019

    im going to Harbin in Dec. May I know which one to buy?

    Female 1
    Height 168 cm
    Weight 50

    Female 2
    Height 168
    Weight 65

    Answer : [Re] Inquiry for the item from 260****

    Good evening.
    Thanks for the enquire.
    How about BNY-O series. Color 5.6.7.8
    1. 50kgs lady, pls order XL.
    2. 65kgs lady, pls order XXL.
    Thanks for the orders in advance.

    Question : [Re] Inquiry for the item from 260****

    Thanks for the information.

    BNY-O series is for -15 to 15 degree.

    I understand Harbin temperature in Dec will be -30 to -20. Can BNY-O series keep us warm?

    Answer : [Re] Inquiry for the item from 260****

    Dear client,

    Good morning.
    How about BNY-R series, women XL and XXL.
    While it's hard to keep warm in such cold weather. Just like -10 degrees. Sorry. Thanks for the notice.

    Best regards,
    Emily!

  • Question : Inquiry for the item from san****May 18, 2019

    i m going to place an order today.kindly deliver on the 23th may becos i will only be back on 23th may.thks

    Answer : [Re] Inquiry for the item from san****

    Dear client,

    Good morning.
    It's hard to guarantee you can get by 23 May. Perhaps reach on 24 May, OK? Sorry for this.

    Best regards,
    Emily!

    Question : [Re] Inquiry for the item from san****

    it is k .aft 23th may it is fine.thks

    Answer : [Re] Inquiry for the item from san****

    ok...

  • Question : Inquiry related delivery from lee****Mar 12, 2019

    Hi seller , can ask If I order today , when will I received it ? I need it before 20 march possible ?

    Answer : [Re] Inquiry related delivery from lee****

    Hi, it's not 100% guarantee, while we'll try the best.
    Generally speaking, it should be Ok to get by 20 Mar, tks.

  • Question : Inquiry for the item from zez****Dec 04, 2018

    Hi, I am buying a thermal wear for the first time. Can u advise me on what size to choose? i am a male, 69kg in weight and 170cm in height. My normal clothing size: Bust-102cm, shoulder-44cm, Length-70cm.
    Pls advise. Thank you.

    Answer : [Re] Inquiry for the item from zez****

    Dear client,

    Good morning.
    Thanks for the enquire. May we know which items? Like BNY-O, BNY-P, BNY-Q.... Thanks.

    Best regards,
    Emiliy!

  • Question : Inquiry for the item from 261****Nov 14, 2018

    To Person-In-Charge,

    What size should I buy for the following:

    1) BNY-C for kids :
    Shoulder: 31cm, Waist: 57cm, Hip: 71cm
    Height: 134cm, Weight: 28kg

    2) BNY-P for man :
    Shoulder: 47cm, Bust: 95cm, Waist: 97cm
    Height: 163cm, Weight: 74kg

    3) BNY-P for woman:
    Shoulder: 41cm, bust: 92cm, waist: 85cm
    Height: 151cm, Weight: 57kg

    Appreciate your soonest reply.
    Thanks & regards

    Answer : [Re] Inquiry for the item from 261****

    Dear client,

    Good evening.
    Sorry for the late replies. Pls see below,tks.
    1. Kids: Size 140
    2. Men: Size XL may be just little tight, while XXL may be looser and too long for the pants. Do you prefer tight or looser? Thanks.

    3. Women: Size L may be just little tight, while XL may be looser and too long for the pants. Do you prefer tight or looer?

    Thanks for the replies.

    Best regards,
    Emily!