Q&A board

Q & A Lists
Item Question & Answer
[Official YI Store] XIAOYI YI DOME CAMERA 1 / 1080P DOME CAMERA (International Set) | Pan Tilt Zoom
[Official YI Store] XIAOYI YI DOME CAMERA 1 / 1080P DOME CAMERA (International Set) | Pan Tilt Zoom
Item Q&A
  • Question : Inquiry for the item from Ric****Oct 10, 2019

  • Question : Inquiry for the item from Aut****Mar 25, 2019

    Hi there, may I check if this is suitable for outdoor? I need to install outside my corridor and I need to get 3 units for 3 houses and I also need to check if you can help to install.

    Can you kindly advise? Thank you very much!

    Answer : [Re] Inquiry for the item from Aut****

    No this is not suitable for outdoor as ppl can remove the camera or the memory card. Camera is also not weatherproof.

[Official YI Store] XIAOYI YI HOME CAMERA 1 / 1080P HOME CAMERA 1 (International Set) | Night Vision
[Official YI Store] XIAOYI YI HOME CAMERA 1 / 1080P HOME CAMERA 1 (International Set) | Night Vision
Item Q&A
  • Question : Inquiry for the item from 242****Oct 03, 2019

  • Question : Inquiry for the item from hen****Oct 02, 2019

  • Question : Inquiry for the item from jcr****Jul 03, 2019

  • Question : Inquiry for the item from pei****May 08, 2019

    My camera is unable to reset. I pushed the reset button but there’s no confirmation that reset is successful. The yellow light is blinking though. I am not able to pair it with my hand phone since there is no reset.

    Answer : [Re] Inquiry for the item from pei****

    Hi, you can try to do a manual update of firmware on www.yitechnology.com or you can bring the camera and warranty card to the service center.

  • Question : Inquiry for the item from Ltm****Feb 08, 2019

    Hi,

    I have been using the camera for almost 6 months but today it suddenly could.not detect the SD card.

    There is no option to even see the storage card or to format it in the settings option.

    Please advise what can I do?

    Answer : [Re] Inquiry for the item from Ltm****

    Hi, please try to remove the card and format on your laptop.

    Question : [Re] Inquiry for the item from Ltm****

    Why all along can use now suddenly cannot detect the card. Format to which setting?

    Answer : [Re] Inquiry for the item from Ltm****

    Hi, memory card have a read and write life span. It could be the card.
    You can format in Ex Fat or Fat 32 format.



    Question : [Re] Inquiry for the item from Ltm****

    Hi, I changed a new sd card now after 3 months again can’t detect the card. I can’t even use the camera app to reformat the Sd card. The camera blink orange and blue repeatedly when the card is inside. Once I removed it then the camera worked but without the sd card option. What is happening?

    Answer : [Re] Inquiry for the item from Ltm****

    I used the laptop to reformat the SD card and it can’t even detect my card. Spoilt my sd card

    Question : [Re] Inquiry for the item from Ltm****

    Hi,
    you can bring the camera to the service center to check.
    The camera wont spoil the card like this. You can bring the card to your seller for warranty claim.

+View all Notice, FAQ, Q&A >>
[Official YI Store] XiaoYi YI SMART Dash Camera Car DVR
[Official YI Store] XiaoYi YI SMART Dash Camera Car DVR
Item Q&A
  • Question : Inquiry for the item from que****Aug 23, 2019

    Hi seller good day, is the grey colour cam is 165° angle? Cause I've been cheated by other seller.

    Answer : [Re] Inquiry for the item from que****

    Hi, the Smart dash camera in Grey is 165 degrees wide angle.

    Thanks

  • Question : Inquiry related delivery from don****Jan 23, 2019

    Hi, I need this by 29/1, can delivery make it? Otherwise can I pick up from your store? Do you open at weekend or after office hour?

    Answer : [Re] Inquiry related delivery from don****

    Hi,
    thanks for your interest. Delivery is done by Qxpress. Lead time is around 3 working days.

  • Question : Inquiry for the item from fai****Apr 12, 2018

    Hi, is this plug in and can use or need to charge? What is the size of the Memory?

    Answer : [Re] Inquiry for the item from fai****

    This dash camera need to have a power source. It will auto record when there is power source. Max Memory card 64GB

  • Question : Inquiry for the item from win****Apr 08, 2018

    Is this in Englisg Language? Thanks

    Answer : [Re] Inquiry for the item from win****

    Yes English

[Official YI Store] XIAOYI YI CLOUD DOME CAMERA 1 (International Set) | Pan Tilt Zoom
[Official YI Store] XIAOYI YI CLOUD DOME CAMERA 1 (International Set) | Pan Tilt Zoom
Item Q&A
  • Question : Inquiry for the item from yon****Jul 05, 2019

    Can i know the difference between Yi Home or Yi Dome?

    Answer : [Re] Inquiry for the item from yon****

    Hi,
    YI Dome can remotely rotate the camera on your app. YI Home is fixed angle

  • Question : Inquiry for the item from koh****Mar 13, 2019

  • Question : Inquiry for the item from Nis****Feb 02, 2019

    How long is the cable? Is there an option to buy extended cable if needed? Also, can wall mount?"

    Answer : [Re] Inquiry for the item from Nis****

    Cable is around 2m. Its a USB to Micro USB cable. We do not sell longer cables. Yes the camera comes with wall bracket.

  • Question : Inquiry for the item from chl****Dec 23, 2018

    Can I access the camera and view when I'm overseas?

    Answer : [Re] Inquiry for the item from chl****

    Yes you can

[Official YI Store] YI Floating Grip Stick For YI Action Camera | UnderWater Adventure Sport
[Official YI Store] YI Floating Grip Stick For YI Action Camera | UnderWater Adventure Sport
Item Q&A
  • Question : Inquiry for the item from 243****Jun 03, 2019

    Hello, will this floating grip stick fit onto a GoPro also? thanks!

    Answer : [Re] Inquiry for the item from 243****

    Yes it will

[Official YI Store] YI Outdoor Security Camera 1080P | Motion Sensor | Activity Alert | Alarm
[Official YI Store] YI Outdoor Security Camera 1080P | Motion Sensor | Activity Alert | Alarm
Item Q&A
  • Question : Inquiry for the item from luc****Apr 13, 2019

    I saw your first comment reply

    "Hi, there is no local YI Outdoor camera. Only the Chinese model cannot be used."

    What does this means ? I am a bit confused.

    Can this Yi Outdoor camera be used fully in Singapore ?

    Answer : [Re] Inquiry for the item from luc****

    Yes this outdoor camera can be fully used in Singapore

  • Question : Inquiry for the item from luc****Apr 13, 2019

    Do we need to pay for the Yi Cloud service if we buy your Yi cloud camera ?

    Answer : [Re] Inquiry for the item from luc****

    If you require cloud storage, Yi cloud subscription has fees

  • Question : international set & local setOct 09, 2018

    Can international set work in same app with local yi outdoor camera?

    Answer : [Re] international set & local set

    Hi, there is no local YI Outdoor camera. Only the Chinese model cannot be used.

  • Question : Inquiry for the item from saw****Aug 27, 2018

    The 32 G memory card

    How many hours is this memory ?

    Answer : [Re] Inquiry for the item from saw****

    It depends if you are recording 24/7 or on motion detection. But avg is for 32GB Card is around 3-4 days

    Question : [Re] Inquiry for the item from saw****

    Of course 24/7 recording
    It’s for outside the main door .

    If 24/7 recording how Long the card will be full ?

    Answer : [Re] Inquiry for the item from saw****

    Attached is the duration according to the resolution.

  • Question : Inquiry for the item from vin****Aug 24, 2018

    Hi, i just recieved the camera today, when i took it out of the box i realized it seems to have something loose in the camera. You can hear rattling noise when you shake the camera. My order number is 270830888. Please advice for an exchange.

    Answer : [Re] Inquiry for the item from vin****

    Hi,
    we will contact you to do an exchange.

+View all Notice, FAQ, Q&A >>
[Official YI Store] XIAOYI YI 1080P HOME CAMERA 1 (International Set) | Night Vision
[Official YI Store] XIAOYI YI 1080P HOME CAMERA 1 (International Set) | Night Vision
Item Q&A
  • Question : Inquiry for the item from x_m****Apr 08, 2019

    Hi. Refer to attached. May I what's the difference between the 2 items?

    Answer : [Re] Inquiry for the item from x_m****

    Hi, they are the same camera.

  • Question : Inquiry from tyk****Mar 27, 2019

    Hi seller,

    I wrote to you few weeks back in your net work issues and you have shared that it has been resolved.

    However, after your server issues have been resolved, I noticed I am having difficulty to play back video and to get it to view live as it saying “... your cameras seem to be offline, please check the network and power..” I am not sure if other buyers having same encounters as me recently.

    May I know how can I rectify this issue?

    Rdgs,
    Thomas

    Answer : [Re] Inquiry from tyk****

    Hi,
    the server is back to normal and we have no feedback of any issues. You can try to reset the camera. Try changing the cable and plug.

    If you still have problem, you can bring to our service center to test.

    Question : [Re] Inquiry from tyk****

    👌,Tks for the swift response.

    Answer : [Re] Inquiry from tyk****

    Already inquiries replied. Thank you.

  • Question : Inquiry for the item from 237****Mar 21, 2019

  • Question : Inquiry for the item from the****Mar 20, 2019

    Hello! Do u have the Gen 2 version that support 64g storage?

    Answer : [Re] Inquiry for the item from the****

    Hi Gen 2 version have discontinued.

  • Question : Inquiry from Jer****Jul 20, 2018

+View all Notice, FAQ, Q&A >>
[Official YI Store] YI Carrying Case for the YI Action Camera | YI Gimbal
[Official YI Store] YI Carrying Case for the YI Action Camera | YI Gimbal
Item Q&A
  • Question : Inquiry for the item from 261****Apr 01, 2019

[Official YI Store] XIAOYI YI 1080P DOME CAMERA (International Set) | Pan Tilt Zoom
[Official YI Store] XIAOYI YI 1080P DOME CAMERA (International Set) | Pan Tilt Zoom
Item Q&A
  • Question : Inquiry for the item from ade****Dec 17, 2018

  • Question : Inquiry from cha****Dec 09, 2018

    Can the camera used in sg and when it needs to update can it be used in sg again ?

    Answer : [Re] Inquiry from cha****

    Yes it can be used in Singapore. This is the official set

  • Question : Inquiry for the item from blu****Dec 09, 2018

    Hi I keep getting a WiFi password error when the password is correct. I have tried resetting and reloading the app and also the router but all failed. What else can I do?

    Answer : [Re] Inquiry for the item from blu****

    Hi, please check that you have selected 2.4G network instead. Check your password too.

  • Question : Inquiry for the item from cha****Dec 09, 2018

    Can this camera used in sg and do I have to always update the version ?

    Answer : [Re] Inquiry for the item from cha****

    Hi, this is the official set for use in Singapore. If there is new update, the app will prompt you to update it

  • Question : Inquiry for the item from jea****Nov 05, 2018

    Any idea can the camera be wall mount using 3m tapes?

    Answer : [Re] Inquiry for the item from jea****

    Hi, its not advisable to do that as the Dome camera is not light. It comes with a wall bracket.

+View all Notice, FAQ, Q&A >>
[Official YI Store] YI Bike Mount For YI Action Camera Green Handlebar For Sports Camera
[Official YI Store] YI Bike Mount For YI Action Camera Green Handlebar For Sports Camera
Item Q&A
  • Question : Inquiry for the item from blu****Dec 13, 2018

    Does Seller, does this comes with camera waterproof casing? Or the waterproof casing is sold separately?

    Answer : [Re] Inquiry for the item from blu****

    Waterproof casing is not included

[Official YI Store] XiaoYI YI Chest Mount For Action Camera
[Official YI Store] XiaoYI YI Chest Mount For Action Camera
Item Q&A