Yongle Kitchen (永乐生活+)
Yongle Kitchen (永乐生活+)
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Q & A Lists
Item Question & Answer
[Yongle] Fresh Pork Xiao Long Bao (鲜猪肉小籠包)- 1kg Packs (approx 40 pcs)
[Yongle] Fresh Pork Xiao Long Bao (鲜猪肉小籠包)- 1kg Packs (approx 40 pcs)
Item Q&A
  • Question : Inquiry from ben****Dec 10, 2018

    Hi is there no more 25% discount coupons?

    Answer : [Re] Inquiry from ben****

    Dear Buyer, the promotion is over at the moment. please look out for our next promo! thank you!

  • Question : Inquiry for the item from Jen****Dec 02, 2018

  • Question : Inquiry for the item from yin****Nov 24, 2018

    Hi, may I know when will the item be restocked? :)

    Answer : [Re] Inquiry for the item from yin****

    Hi for which item please? we cannot see any link / item in your enquiry. thank you.

    Question : [Re] Inquiry for the item from yin****

    Hi, I am referring to the Xiao Long Bao. Kindly advise me on the availability. Thank you!

    Answer : [Re] Inquiry for the item from yin****

    We are restocking on Monday ! thank you.

  • Question : Inquiry for the item from sno****Sep 25, 2018

  • Question : Cart no. 120981030Sep 11, 2018

    Hello for my order, I only received 2 prawn, 2 mackerel and 1 squid. Total I received 5 packets. What happen to the rest?
    I should have
    2 prawn
    2 mackerel
    2 black ink squid
    1 xiao long bao
    1 wonton
    1 cabbage with pork dumplings

    Answer : [Re] Cart no. 120981030

    Dear Buyer, we had packed the order accordingly. We are not sure why you did not receive the items. as your order is large, we remember clearly the order.

    in anycase, we are willing to offer a refund on the missing items, if you are able to accept.

    Appreciate if you can request for the partial refund for the missing packs through the Q10 app.

    Sorry for the inconvenience and thanks for the support.

    Question : [Re] Cart no. 120981030

    Hi, as I wasn't home my helper received the package. When I check there were only 5 packs of dumplings. Could it be the delivery man left the other bag in his van? I wish to have my other 4 packets redelivered. My missing dumplings are
    1 black ink squid
    1 xiao long bao
    1 wonton
    1 cabbage with pork dumplings

    Answer : [Re] Cart no. 120981030

    Dear Buyer, noted please advise your preferred re-delivery time, we will arrange for you as soon as possible, we have 3 time slots a day (10am-1pm / 2-5pm / 7-10pm) daily

    Question : [Re] Cart no. 120981030

    Can you delivery on Monday 17 Sept at 10am - 1pm time slot.?

    Answer : [Re] Cart no. 120981030

    Can you delivery on Monday 17 Sept at 10am - 1pm time slot.?

    Question : [Re] Cart no. 120981030

    Dear Ivy, as you had requested for a return via Q10, the refund is being processed and accepted according to the records that we have. Can you please cancel the refund request?

+View all Notice, FAQ, Q&A >>
[Yongle] Chives and Pork Dumpling (韭菜猪肉水饺) - 1kg Packs (approx 42 pcs) [FROZEN]
[Yongle] Chives and Pork Dumpling (韭菜猪肉水饺) - 1kg Packs (approx 42 pcs) [FROZEN]
Item Q&A
  • Question : Inquiry for the item from tlc****Dec 06, 2018

    It says "Buy 3 Free QX Delivery", and then i can't buy 3 coz you set limit max 2 per person!?!

    Answer : [Re] Inquiry for the item from tlc****

    Dear buyer, you can mix and match with other items from the store. Thank you.

    Question : [Re] Inquiry for the item from tlc****

    Dear Yongle,

    Ok.. I've just placed 4 orders (Order #s: 285099840/41/42/43).

    I'm yr very long-term & faithful customer, having already consumed more than 640 Yongle dumplings just myself. If u could include an additional packet as yr token of appreciation, I'll appreciate it my end too...

    Regards,
    TLC

    Answer : [Re] Inquiry for the item from tlc****

    Thank you for the kind support !

  • Question : Inquiry for the item from kar****Dec 04, 2018

    When is the expiry for the current batch?

    Answer : [Re] Inquiry for the item from kar****

    as printed on the package thank you!

  • Question : Inquiry related cancel and refund from phi****Dec 01, 2018

  • Question : Inquiry related delivery from kat****Dec 01, 2018

  • Question : Inquiry related return and exchange from Wei****Nov 13, 2018

+View all Notice, FAQ, Q&A >>
[YONGLE] Seafood Dumpling- 1kg Pack / 5 Different Flavours (approx 42 pcs/Pack)
[YONGLE] Seafood Dumpling- 1kg Pack / 5 Different Flavours (approx 42 pcs/Pack)
Item Q&A
  • Question : Inquiry for the item from jaj****Dec 06, 2018

    Is a small prawn inside for every prawn and cucumber dumpling?

    Answer : [Re] Inquiry for the item from jaj****

    Dear Buyer, there is a very high percentage of prawns in the mixture. But due to the wrapping process, it is not guaranteed that there will be 1 whole prawn inside each dumpling.

  • Question : Inquiry for the item from ben****Dec 05, 2018

  • Question : Inquiry for the item from fan****Dec 01, 2018

  • Question : Inquiry related return and exchange from eil****Nov 23, 2018

    283729826
    delivered wrong item. ordered prawn + cucumber (1 for 1)
    Received prawn+cucumber and Onion beef.
    please exchange. i dont eat beef

    thank you

    Answer : [Re] Inquiry related return and exchange from eil****

    dear buyer, would appreciate if you can drop a whatsapp message to our customer service at +65 66520900 so we can arrange for a redelivery. Thank you !

  • Question : Inquiry related return and exchange from eil****Nov 23, 2018

    i ordered prawn and cucumber dumplings. suppose to be 2 packs
    i received 1 pack of prawn and cucumber and 1 pack of beef with onion. i dont eat beef.
    pls exchange ASAP .


    thank you

    Answer : [Re] Inquiry related return and exchange from eil****

    dear buyer, would appreciate if you can drop a whatsapp message to our customer service at +65 66520900 so we can arrange for a redelivery. Thank you !

+View all Notice, FAQ, Q&A >>
Mushroom and Pork Dumplings (香菇猪肉水饺)- 1kg Packs (approx 42 pcs) [FROZEN]
Mushroom and Pork Dumplings (香菇猪肉水饺)- 1kg Packs (approx 42 pcs) [FROZEN]
Item Q&A
  • Question : Inquiry for the item from chi****Dec 02, 2018

    How long can I store this product ?

    Answer : [Re] Inquiry for the item from chi****

    Hi, the expiry date is printed on the packaging. thank you.
    But generally if kept frozen at all times, up to 3 months from date of receiving.

    Question : [Re] Inquiry for the item from chi****

    Thank you for the reply :)

    Answer : [Re] Inquiry for the item from chi****

    =)

  • Question : Inquiry for the item from mei****Dec 03, 2018

    Hi. I knew the order is limited to 2 packers per person.
    Can I buy at this price again in next order?
    Thank you!

    Answer : [Re] Inquiry for the item from mei****

    Hi Mei, yes. Please check for our promotions. Thank you.

  • Question : Inquiry for the item from sam****Nov 24, 2018

    Any restock at $7.90?

    Answer : [Re] Inquiry for the item from sam****

    hi promotion is for limited stock. thank you!

  • Question : Inquiry for the item from tee****Nov 24, 2018

    When will it be re stocked?

    Answer : [Re] Inquiry for the item from tee****

    dear buyer which item ? thank you!

  • Question : Inquiry related delivery from csi****Nov 23, 2018

    Dear seller, can u increase the purchase quantity in order to enjoy free shipping?

    Answer : [Re] Inquiry related delivery from csi****

    dear buyer, as printed on the packaging or 3 months from the date of delivery thank you.

    Question : [Re] Inquiry related delivery from csi****

    Dear seller, I'm referring to the purchase quantity, it only limits to 2 packs. Can increase the quantities in order to have free shipping?

    Answer : [Re] Inquiry related delivery from csi****

    Dear buyer, you can mix and match with other non-promotional items to enjoy free shipping. thank you.

+View all Notice, FAQ, Q&A >>
42 Pcs Dumplings in 10 Different Flavours!
42 Pcs Dumplings in 10 Different Flavours!
Item Q&A
  • Question : Inquiry for the item from fyc****Nov 25, 2018

    Hi,

    I chose your Chives & Egg dumplings based on your advertisement (attached) describing the ingredient having black fungus. However, when I ate it, there isn't any black fungus?

    Answer : [Re] Inquiry for the item from fyc****

    Hi, I would appreciate a reply please, thank you.

    Question : [Re] Inquiry for the item from fyc****

    Hi, it's been 3 days and no reply? Please then arrange to pick up your item and refund me the price paid for this product immediately. Thank you.

    Answer : [Re] Inquiry for the item from fyc****

    Dear buyer, no refunds for food item thank you.

    Question : [Re] Inquiry for the item from fyc****

    So I finally get a reply after reporting to Qoo10! If you refuse to refund, then please deliver me a packet of egg chives dumpling with black fungus as what you advertised and that is what I bought and paid for, thank you.

    Answer : [Re] Inquiry for the item from fyc****

    Dear buyer, black fungus is inside.
    There is sugar in the dumplings, and in the ingredients list.
    You can't see sugar can you?

    Question : [Re] Inquiry for the item from fyc****

    I'm only talking of black fungus - for your info, black fungus is NOT sugar. Please see your own reply to another buyer on the ingredient list - there is no black fungus listed as well.

    Answer : [Re] Inquiry for the item from fyc****

    FYI - this is black fungus

    Question : [Re] Inquiry for the item from fyc****

    Different Batch Thank you.

    Answer : [Re] Inquiry for the item from fyc****

    Am I right you finally admitted there's no black fungus in the dumpling you sent me? You advertised with black fungus, I bought and paid for black fungus. No such thing as sending me a "different" batch. Then you still have to pick up this "wrong" batch and send me the "correct" batch. Otherwise you must refund me. In my opinion, it's better to quickly admit to any mistake and correct it right at the beginning, rather than keep up the lie. I hope you do the right thing finally. Thank you.

    Question : [Re] Inquiry for the item from fyc****

    You are referencing an earlier batch,
    thank you.

    Answer : [Re] Inquiry for the item from fyc****

    There's really no point to continue in the deception. First, you insisted there's black fungus, then you claimed no black fungus. Your advertisement says with black fungus, when I bought the product. I have reported this to the authorities for their investigation and resolution. Thanks

    Question : [Re] Inquiry for the item from fyc****

    Thank you

  • Question : Inquiry for the item from err****Nov 26, 2018

    hi any upcoming 25% storewide discount ?

    Answer : [Re] Inquiry for the item from err****

    Dear buyer, please look out in the 1st week december. thank you.

  • Question : Inquiry related delivery from fai****Nov 26, 2018

    I have ordered 7 packets to be delivered to Isabelle at Jurong West St 52. There are 4 packets received. 1 cabbage w pork, 2 chives w pork and 1 celery with pork. Kindly advise when is the remaining 3 packets will be sent. Thanks 90960006 Jo

    Answer : [Re] Inquiry related delivery from fai****

    Dear Jo, we have contacted you via whatsapp. Thank you.

  • Question : Inquiry for the item from lw1****Nov 26, 2018

    Instead of selling at $9.90 and only alow a max of 3 pkt, making it a total of $29.70, thus not entitled to free shipping. We got to pay for shipping. Why dont u sell at $10 so that ppl can buy 3pkt and get free shipping. UNLESS that is what you guys are targeting. To earn from shipping as well? I hope not.

    Answer : [Re] Inquiry for the item from lw1****

    Daer Buyer, we dont earn from shipping. QxQuick charges our shop a very high fee which can be publicly found. Thank you.

  • Question : Inquiry related delivery from 261****Nov 26, 2018

    HI. Can you please check my order cart no 123244448.

    It was supposed to be delivered on Saturday between 6 and 8 but did not arrive.

    Answer : [Re] Inquiry related delivery from 261****

    Hi Arranged as per our whatsapp conversation. many thanks!

+View all Notice, FAQ, Q&A >>
Cabbage and Pork Dumplings (白菜猪肉水饺) - 1kg Bags (Frozen)
Cabbage and Pork Dumplings (白菜猪肉水饺) - 1kg Bags (Frozen)
Item Q&A
  • Question : Inquiry for the item from lin****Nov 30, 2018

    Hi I wish to buy this and the 1for1 seafood. If I buy these together today will I be able to get free delivery? Because the cabbage and pork is not in the same order as the 1for1 seafood and I'm ordering 1quantity for each only.

    Answer : [Re] Inquiry for the item from lin****

    Hi as long as its in the same cart, then the delivery will be calculated together (check out together)
    Otherewise, we recommend to cancel the order and re-order as Q10 system automatically calculates the delivery fee at checkout. Vendor cannot modify your order. Thank you!

  • Question : Inquiry for the item from bet****Sep 14, 2017

    Do u put msg inside dumplings?

    Answer : [Re] Inquiry for the item from bet****

    Desr Buyer, we have no added msg. However msg may be present in some of the condiments that we use such as the soy sauce. Thanks!

  • Question : 关于商品han****会员的咨询。Jul 16, 2017

    请问,12元一袋有几只水饺呢?送货是几点到几点呢?网上只有送货日期,却没有具体的当天的时间。想知道清楚再购买。请答复。谢谢!

    Answer : [Re] 关于商品han****会员的咨询。

    您好,$12有1kg.大概42个水饺。
    我们有几个送货方式。可选Qx quick当天送货。
    时间是Qxquick快递公司定的。2-5pm/5-8pm
    也可以本店送货。我们送货时间10am-1pm/2-5pm/7-10pm
    谢谢!

  • Question : 关于商品han****会员的咨询。Jul 16, 2017

    请问,12元一袋有几只水饺呢?送货是几点到几点呢?网上只有送货日期,却没有具体的当天的时间。想知道清楚再购买。请答复。谢谢!

    Answer : [Re] 关于商品han****会员的咨询。

    Hi, you can choose the delivery time slots if using QX quick delivery. If not seller delivery you would have to place in memo the time and date you would like your delivery to be.

  • Question : Inquiry for the item from ag.****May 10, 2017

+View all Notice, FAQ, Q&A >>
[1 FOR 1 / 11.11 PROMOTION] [YONGLE] Batang Fish (Mackerel) 鲅鱼水饺 - 1kg Packs (approx 42 pcs) [FROZEN
[1 FOR 1 / 11.11 PROMOTION] [YONGLE] Batang Fish (Mackerel) 鲅鱼水饺 - 1kg Packs (approx 42 pcs) [FROZEN
Item Q&A
  • Question : Inquiry for the item from tee****Nov 23, 2018

    Hi, can I confirm if the promo price now is two packs of batang dumpling for $24?

    Answer : [Re] Inquiry for the item from tee****

    yes confirmed ! 2 x 1kg pack for the price of 1 ($24)
    Many thanks.

  • Question : Inquiry for the item from dt0****Nov 22, 2018

    Hi, offer for 1 for 1 , is it now offer for 2 packets (2kg) for $24. Please advise

    Answer : [Re] Inquiry for the item from dt0****

    yes confirmed 2 packs for the price of 1 whilst stocks lasts. thank you.

  • Question : Inquiry from jhe****Oct 12, 2018

  • Question : How many pieces?Oct 06, 2017

    Hi Seller,

    Can I know how many pieces in one packet? Thanks

    Answer : [Re] How many pieces?

    Dear Buyer we go by weight. Each pack 1kg. Approx 42 pcs.
    Thanks!

[1 FOR 1 / 11.11 PROMOTION] [Yongle] Scallop Dumpling  (扇贝水饺)- 1kg Packs (approx 42 pcs)
[1 FOR 1 / 11.11 PROMOTION] [Yongle] Scallop Dumpling (扇贝水饺)- 1kg Packs (approx 42 pcs)
Item Q&A
  • Question : Inquiry for the item from neo****Nov 23, 2018

    For the 1 for 1 promotion how does it work? I order 1 and will get 2 pack?

    Answer : [Re] Inquiry for the item from neo****

    dear buyer, yes. the item is buy 1 get 1 free. please click on the correct item to enjoy the promotion. thank you

[1 FOR 1 / 11.11 PROMOTION] [YONGLE] Cuttlefish and Pork Dumpling (墨鱼猪肉水饺) - 1kg Packs (approx 42 pc)
[1 FOR 1 / 11.11 PROMOTION] [YONGLE] Cuttlefish and Pork Dumpling (墨鱼猪肉水饺) - 1kg Packs (approx 42 pc)
Item Q&A
  • Question : Inquiry for the item from goh****Nov 15, 2018

    Hi Seller, is the 1 for 1 promotion still on?

    Answer : [Re] Inquiry for the item from goh****

    yes promotion still on thanks!

  • Question : Inquiry for the item from yue****Nov 11, 2018

    Hi, is this offer $28 for 2 packets (1kg each)?

    Answer : [Re] Inquiry for the item from yue****

    Yes Buy 1 get 1 free Thank you !

  • Question : order number 282725906 and 282725907Nov 10, 2018

    Can help to check my delivery date and time? I though Q0010 will change all my order item to same date.

    Answer : [Re] order number 282725906 and 282725907

    Dear Buyer, all the orders have been delivered. Please confirm? There was a system bug with Q10 system.

  • Question : Inquiry from kis****Aug 24, 2018

    May I know why is it black Color. When I see review the dumpling is normal Color. Is it the black fungus? Thanks

    Answer : [Re] Inquiry from kis****

    Hi buyer, Black colour is the cuttlefish dumplings.
    The skin is dyed black using the cuttlefish ink that comes with our fresh cuttlefish, its all natural, no artificial flavouring or colouring on ALL our dumplings.

  • Question : Inquiry for the item from tlc****Aug 24, 2018

    I've been buying so many dumplings from YongLe numerous times during the past 12 months+. Just me alone, I've probably consumed more than 500 YongLe dumplings.

    I'm really pissed this time. Don't advertise 25% storewide promo discount when i can't even apply it on this Daily Deal (It's NOT Timesale Deal, for goodness sake!)!!!

    Answer : [Re] Inquiry for the item from tlc****

    Dear buyer, we do not really understand your message.
    There is a 25% storewide discount, and it’s only not applicable to our buy one get one free seafood flavour promotion.

    We can’t offer a discount on top of discount!
    only 1 discount to apply at once.

    Thanks for the kind understanding !

[1 FOR 1 / 11.11 PROMOTION] [Yongle] Sea Cucumber Dumpling (海参水饺)- 1kg Packs (approx 42 pcs)
[1 FOR 1 / 11.11 PROMOTION] [Yongle] Sea Cucumber Dumpling (海参水饺)- 1kg Packs (approx 42 pcs)
Item Q&A
  • Question : 1 for 1Nov 08, 2018

  • Question : Inquiry for the item from tin****Oct 03, 2018

    so is 2kg (84 pieces) for $31?

    Answer : [Re] Inquiry for the item from tin****

    Dear Buyer, 2kg is approximately 84 pieces.
    we go by weight as each dumpling size maybe slightly different. thanks.

[Yongle] Celery and Pork Dumplings (芹菜猪肉水饺) - 1kg Bags (Frozen)
[Yongle] Celery and Pork Dumplings (芹菜猪肉水饺) - 1kg Bags (Frozen)
Item Q&A
  • Question : Inquiry for the item from pua****Oct 04, 2018

  • Question : Inquiry for the item from cin****Aug 28, 2018

    不能换白菜吗?

    Answer : [Re] Inquiry for the item from cin****

    您好,应为活动中,没法换。谢谢!

  • Question : Inquiry related delivery from haz****Aug 28, 2018

    Time sale celery and pork dumpling. Your image says buy 3 for free shipping. How is it I’m still charged a shipping fee?

    Answer : [Re] Inquiry related delivery from haz****

    Dear Buyer, did you select the correct item ? as we have multple listing. thanks.

  • Question : Inquiry for the item from goh****Aug 08, 2018

    Hi
    Just missed the Mushroom-pork promo. Can request for it, in memo? Eg 1 Celery-pork And 2 Mushroom-pork?
    Bec promo seems to be for 1 type each time, so unable to get a variety to try.
    Thanks.

    Answer : [Re] Inquiry for the item from goh****

    Dear buyer, unfortunatly during promotion time, our volume is very high. therefore it is very difficult to entertain special requests. Please put in the memo, we will remind our packing staff to try to look out for it,.

    Question : [Re] Inquiry for the item from goh****

    Hi
    Your packing staff did sent me 3 different types as per my memo. Thumbs up.
    Thank you!

  • Question : Inquiry for the item from sas****Aug 10, 2018

    May I know the expiry date please? Will it be printed on the packages? What is this celery in Chinese words
    ?
    Tks.

    Answer : [Re] Inquiry for the item from sas****

    hi Buyer, expiry date is printed on the packaging.
    芹 is the marker for celery. we are in the process of improving our packaging and will be launching soon…. thanks for the kind patience and please look out for our new launches next month .

Seafood Special (海鲜水饺特价) - 1kg Pkt (approx 42 pcs) [FROZEN] Free 1 pkt of choice with every purchase
Seafood Special (海鲜水饺特价) - 1kg Pkt (approx 42 pcs) [FROZEN] Free 1 pkt of choice with every purchase
Item Q&A
  • Question : Inquiry for the item from the****Sep 16, 2018

    hi may i know when will the shop give 25% shop coupon again ?

    Answer : [Re] Inquiry for the item from the****

    dear buyer, we are planing our next promotion at the end of september. please look out for it. thanks!

  • Question : Inquiry related delivery from rac****Sep 13, 2018

  • Question : Inquiry for the item from tlc****Sep 12, 2018

    Hi Yongle,

    May i know if the free packet is also 1 kg/42 dumplings?

    Answer : [Re] Inquiry for the item from tlc****

    Hi Yes, for the buy 1 get 1 free promotion, it is 2 for the price of 1 same 1kg packs.
    Thanks!

[Yongle] HoLiao 好料 Combo - 1kg Packs (approx 42 pcs)x4 [FROZEN]
[Yongle] HoLiao 好料 Combo - 1kg Packs (approx 42 pcs)x4 [FROZEN]
Item Q&A
  • Question : Inquiry for the item from peg****Jul 22, 2018

    Ok your can send on Monday 7-10pm

    Answer : [Re] Inquiry for the item from peg****

    Many Thanks. Confirmed Monday 7-10pm to Teck Whye

  • Question : Inquiry for the item from peg****Jul 21, 2018

    I just posted in live desk, but not know your will receive my feedback , I just received the item which I purchased, but disappointed only have 3 packets instead of 4 packets, missing 1 packet of mushroom pork dumping. Also did not see any free gift ( fork and spoon) inside the cooler bag.

    Answer : [Re] Inquiry for the item from peg****

    dear buyer, we apologise For the inconvenience caused. can we deliver the missing items on Monday between 7pm - 10pm at the same address? Thanks!

  • Question : unable to use cart couponApr 29, 2018

    as shown on your picture, buyers can use the special cart coupon of $12 to offset and pay only $48 but however I am unable to use it. By the time you receive this, the coupon would have expired already :(

    Answer : [Re] unable to use cart coupon

    Hi! Thank you for your feedback. Cart discounts are automatically issued by the qoo10 platform.
    We are really sorry that u were unable to use the shop coupon and will attempt to fix it.

[YONGLE] Onion  Beef Dumplings (洋葱牛肉水饺) - 1kg Packs (approx 42 pcs) [FROZEN]
[YONGLE] Onion Beef Dumplings (洋葱牛肉水饺) - 1kg Packs (approx 42 pcs) [FROZEN]
Item Q&A
  • Question : combine shippingSep 19, 2017

    can i check if confine shipping am i entitled to free shipping?

    Answer : [Re] combine shipping

    Dear buyer yes combined shipping will be entitled to free delivery.