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Item Question & Answer
42 Pcs Dumplings in 10 Different Flavours!
42 Pcs Dumplings in 10 Different Flavours!
Item Q&A
  • Question : Order 122125416Oct 18, 2018

  • Question : Inquiry for the item from ste****Oct 13, 2018

    Your item stated 42 pcs but we counted only 40 pcs. Can you pls clarify the issue. I had been repeated order from your shop. Previously never counted so not sure was there any error. This round counted and discovered the error, this is so dishonest. I had ordered more than 10 packets from past till now, so you had short given me about more than half packet?

    Answer : [Re] Inquiry for the item from ste****

    We are selling by WEIGHT. 1kg per pack,
    APPROXIMATELY 42 pieces.
    Thank you !

    Question : [Re] Inquiry for the item from ste****

    Misleading Title. You should indicate in kg & stated estimate in 42 pcs. Other seller stated in kg with estimate pcs in range.

  • Question : Inquiry related delivery from eli****Oct 12, 2018

  • Question : Inquiry for the item from sam****Oct 05, 2018

    Hi! Like to check if put the dumpings in freezer, how long will it last? Or any expiry date?

    Answer : [Re] Inquiry for the item from sam****

    Dear Buyer, expiry date is printed on the packaging.
    We make the dumplings fresh daily, expiry date is 3 months from the date of receiving or as per the printed packaging.

    Thanks.

    Question : [Re] Inquiry for the item from sam****

    okie.thanks :)

    Answer : [Re] Inquiry for the item from sam****

    .

  • Question : Inquiry for the item from swe****Oct 07, 2018

    When is the expiry of the dumplings? Could not find it in the packet

    Answer : [Re] Inquiry for the item from swe****

    3 months from date of receiving. thanks

+View all Notice, FAQ, Q&A >>
[YONGLE] Batang Fish (Mackerel) 鲅鱼水饺 - 1kg Packs (approx 42 pcs) [FROZEN]
[YONGLE] Batang Fish (Mackerel) 鲅鱼水饺 - 1kg Packs (approx 42 pcs) [FROZEN]
Item Q&A
  • Question : Inquiry from jhe****Oct 12, 2018

  • Question : How many pieces?Oct 06, 2017

    Hi Seller,

    Can I know how many pieces in one packet? Thanks

    Answer : [Re] How many pieces?

    Dear Buyer we go by weight. Each pack 1kg. Approx 42 pcs.
    Thanks!

[Yongle] Celery and Pork Dumplings (芹菜猪肉水饺) - 1kg Bags (Frozen)
[Yongle] Celery and Pork Dumplings (芹菜猪肉水饺) - 1kg Bags (Frozen)
Item Q&A
  • Question : Inquiry for the item from pua****Oct 04, 2018

  • Question : Inquiry for the item from cin****Aug 28, 2018

    不能换白菜吗?

    Answer : [Re] Inquiry for the item from cin****

    您好,应为活动中,没法换。谢谢!

  • Question : Inquiry related delivery from haz****Aug 28, 2018

    Time sale celery and pork dumpling. Your image says buy 3 for free shipping. How is it I’m still charged a shipping fee?

    Answer : [Re] Inquiry related delivery from haz****

    Dear Buyer, did you select the correct item ? as we have multple listing. thanks.

  • Question : Inquiry for the item from goh****Aug 08, 2018

    Hi
    Just missed the Mushroom-pork promo. Can request for it, in memo? Eg 1 Celery-pork And 2 Mushroom-pork?
    Bec promo seems to be for 1 type each time, so unable to get a variety to try.
    Thanks.

    Answer : [Re] Inquiry for the item from goh****

    Dear buyer, unfortunatly during promotion time, our volume is very high. therefore it is very difficult to entertain special requests. Please put in the memo, we will remind our packing staff to try to look out for it,.

    Question : [Re] Inquiry for the item from goh****

    Hi
    Your packing staff did sent me 3 different types as per my memo. Thumbs up.
    Thank you!

  • Question : Inquiry for the item from sas****Aug 10, 2018

    May I know the expiry date please? Will it be printed on the packages? What is this celery in Chinese words
    ?
    Tks.

    Answer : [Re] Inquiry for the item from sas****

    hi Buyer, expiry date is printed on the packaging.
    芹 is the marker for celery. we are in the process of improving our packaging and will be launching soon…. thanks for the kind patience and please look out for our new launches next month .

[Yongle] Sea Cucumber Dumpling (海参水饺)- 1kg Packs (approx 42 pcs)
[Yongle] Sea Cucumber Dumpling (海参水饺)- 1kg Packs (approx 42 pcs)
Item Q&A
  • Question : Inquiry for the item from tin****Oct 03, 2018

    so is 2kg (84 pieces) for $31?

    Answer : [Re] Inquiry for the item from tin****

    Dear Buyer, 2kg is approximately 84 pieces.
    we go by weight as each dumpling size maybe slightly different. thanks.

[Yongle] Fresh Pork Xiao Long Bao (鲜猪肉小籠包)- 1kg Packs (approx 40 pcs)
[Yongle] Fresh Pork Xiao Long Bao (鲜猪肉小籠包)- 1kg Packs (approx 40 pcs)
Item Q&A
  • Question : Inquiry for the item from sno****Sep 25, 2018

  • Question : Cart no. 120981030Sep 11, 2018

    Hello for my order, I only received 2 prawn, 2 mackerel and 1 squid. Total I received 5 packets. What happen to the rest?
    I should have
    2 prawn
    2 mackerel
    2 black ink squid
    1 xiao long bao
    1 wonton
    1 cabbage with pork dumplings

    Answer : [Re] Cart no. 120981030

    Dear Buyer, we had packed the order accordingly. We are not sure why you did not receive the items. as your order is large, we remember clearly the order.

    in anycase, we are willing to offer a refund on the missing items, if you are able to accept.

    Appreciate if you can request for the partial refund for the missing packs through the Q10 app.

    Sorry for the inconvenience and thanks for the support.

    Question : [Re] Cart no. 120981030

    Hi, as I wasn't home my helper received the package. When I check there were only 5 packs of dumplings. Could it be the delivery man left the other bag in his van? I wish to have my other 4 packets redelivered. My missing dumplings are
    1 black ink squid
    1 xiao long bao
    1 wonton
    1 cabbage with pork dumplings

    Answer : [Re] Cart no. 120981030

    Dear Buyer, noted please advise your preferred re-delivery time, we will arrange for you as soon as possible, we have 3 time slots a day (10am-1pm / 2-5pm / 7-10pm) daily

    Question : [Re] Cart no. 120981030

    Can you delivery on Monday 17 Sept at 10am - 1pm time slot.?

    Answer : [Re] Cart no. 120981030

    Can you delivery on Monday 17 Sept at 10am - 1pm time slot.?

    Question : [Re] Cart no. 120981030

    Dear Ivy, as you had requested for a return via Q10, the refund is being processed and accepted according to the records that we have. Can you please cancel the refund request?

  • Question : Inquiry for the item from net****Sep 07, 2018

    Hi, I ordered a pack of Xiao Long Bao - can you advise how to cook it? Do I need to defrost before steaming them?
    Thanks!

    Answer : [Re] Inquiry for the item from net****

    Dear Buyer, no need to defrost! put into a steamer, and gentle steam for 15mins.

  • Question : MSG & PreservativeSep 07, 2018

    Dear Seller,

    Does your dumpling contain MSG & Preservative?

    Answer : [Re] MSG & Preservative

    Dear Buyer, NO ADDED MSG and NO ADDED preservatives.
    Many thanks!

  • Question : New StockAug 11, 2018

    Hi may I know when new stock will be available. Thanks.

    Answer : [Re] New Stock

    Dear buyer, we produce dumplings fresh daily ! However, due to high demand, we are currently out of stock for most items. We should be fully replenished by the 19th August.

+View all Notice, FAQ, Q&A >>
[Yongle] Chives and Pork Dumpling (韭菜猪肉水饺) - 1kg Packs (approx 42 pcs) [FROZEN]
[Yongle] Chives and Pork Dumpling (韭菜猪肉水饺) - 1kg Packs (approx 42 pcs) [FROZEN]
Item Q&A
  • Question : Inquiry related delivery from omz****Sep 15, 2018

  • Question : Inquiry related delivery from tsu****Sep 05, 2018

    Pic shows buy 3 free delivery however delivery fees still apply after i choose 3 items. Kindly assist, thanks.

    Answer : [Re] Inquiry related delivery from tsu****

    Dear Buyer, please check our group buy link thanks!

  • Question : Inquiry for the item from Jef****Jul 27, 2018

    1) Please confirm buy 3 get free cooler bag applicable for sale items.
    2) Is there a minimum order, $30?
    3) Can self collect? or later delivery date (say 2 weeks) My freezer full now. Order now collect later works for me.

    Answer : [Re] Inquiry for the item from Jef****

    dear buyer free cooler bag is foil type not zip type.
    self collect is okay. delivery set to a later date is also okay ! U can select a much later date when choosing the QX Quick slot

    Question : [Re] Inquiry for the item from Jef****

    How to get the Yongle bag?

    Self collect option not available.

    Ar, yes can select date, Thank you. Will order soon. Need to plan.

    Answer : [Re] Inquiry for the item from Jef****

    Dear Buyer, at this moment, the Zip type cooler bag is only offered for the “hao liao” package.

    All other promotions come with Foil type cooler bags.

    If you would like to self collect, our store is usually open 10am to 7pm daily. You can just drop us a whatsapp message on +65 66520900 prior to coming to check, our staff will be glad to provide you with Q10 promotional prices and free zip type cooler bag.

    many thanks.
    Yongle Customer service.

    Question : [Re] Inquiry for the item from Jef****

    Thank you for details. I'll make time to visit.

    Answer : [Re] Inquiry for the item from Jef****

    thanks

  • Question : Inquiry from wsp****Jul 27, 2018

  • Question : Inquiry for the item from jes****Apr 21, 2018

    Hi seller,
    How come I received all 3 packets without expiring date? Product in Singapore supposed to indicated expiring date especially promotion item for consumption!!

    Answer : [Re] Inquiry for the item from jes****

    Dear buyer expiry date is 3 months from date of receiving. Thanks.

+View all Notice, FAQ, Q&A >>
Seafood Special (海鲜水饺特价) - 1kg Pkt (approx 42 pcs) [FROZEN] Free 1 pkt of choice with every purchase
Seafood Special (海鲜水饺特价) - 1kg Pkt (approx 42 pcs) [FROZEN] Free 1 pkt of choice with every purchase
Item Q&A
  • Question : Inquiry for the item from the****Sep 16, 2018

    hi may i know when will the shop give 25% shop coupon again ?

    Answer : [Re] Inquiry for the item from the****

    dear buyer, we are planing our next promotion at the end of september. please look out for it. thanks!

  • Question : Inquiry related delivery from rac****Sep 13, 2018

  • Question : Inquiry for the item from tlc****Sep 12, 2018

    Hi Yongle,

    May i know if the free packet is also 1 kg/42 dumplings?

    Answer : [Re] Inquiry for the item from tlc****

    Hi Yes, for the buy 1 get 1 free promotion, it is 2 for the price of 1 same 1kg packs.
    Thanks!

[YONGLE] Cuttlefish and Pork Dumpling (墨鱼猪肉水饺) - 1kg Packs (approx 42 pcs) [FROZEN]
[YONGLE] Cuttlefish and Pork Dumpling (墨鱼猪肉水饺) - 1kg Packs (approx 42 pcs) [FROZEN]
Item Q&A
  • Question : Inquiry from kis****Aug 24, 2018

    May I know why is it black Color. When I see review the dumpling is normal Color. Is it the black fungus? Thanks

    Answer : [Re] Inquiry from kis****

    Hi buyer, Black colour is the cuttlefish dumplings.
    The skin is dyed black using the cuttlefish ink that comes with our fresh cuttlefish, its all natural, no artificial flavouring or colouring on ALL our dumplings.

  • Question : Inquiry for the item from tlc****Aug 24, 2018

    I've been buying so many dumplings from YongLe numerous times during the past 12 months+. Just me alone, I've probably consumed more than 500 YongLe dumplings.

    I'm really pissed this time. Don't advertise 25% storewide promo discount when i can't even apply it on this Daily Deal (It's NOT Timesale Deal, for goodness sake!)!!!

    Answer : [Re] Inquiry for the item from tlc****

    Dear buyer, we do not really understand your message.
    There is a 25% storewide discount, and it’s only not applicable to our buy one get one free seafood flavour promotion.

    We can’t offer a discount on top of discount!
    only 1 discount to apply at once.

    Thanks for the kind understanding !

[YONGLE] Prawn and Cucumber Dumplings(三鲜虾仁水饺)- 1kg Packs (approx 42 pcs) [FROZEN]
[YONGLE] Prawn and Cucumber Dumplings(三鲜虾仁水饺)- 1kg Packs (approx 42 pcs) [FROZEN]
Item Q&A
  • Question : Inquiry for the item from lyn****Aug 21, 2018

    Is your 1 for 1 both prawn n cucumber?

    Answer : [Re] Inquiry for the item from lyn****

    Hi Buyer, Prawn & cucumber is 1 flavour!
    its not 1x prawn and 1x cucumber.

    its PRAWN + CUCUMBER.

    Thanks!

  • Question : Inquiry for the item from ong****Apr 03, 2018

    hi seller, just wish to confirm this prawn dumpling does not contain pork or lard? Thanks.

    Answer : [Re] Inquiry for the item from ong****

    Dear Buyer, our cucumber and prawn dumpling has lard.

    Ingredient List:
    Prawn, cucumber, egg, ginger, green onion, squid, pork fat, salt, white pepper powder, sugar, wheat flour, water, spice. – NO ADDED MSG

    Question : [Re] Inquiry for the item from ong****

    i see, thanks for the clarification.. hope there will be more pdts with no pork no lard.. fyi i hv recently ordered the salted egg prawn dumplings no pork no lard 😸, pending delivery this week, thanks seller..

    Answer : [Re] Inquiry for the item from ong****

    Many thanks for the kind support! We will look into improving our receipe to substitute the pork fats with other safe natural ingredients that provide the same taste.

    Question : [Re] Inquiry for the item from ong****

    great, will be looking forward to the new pdts, thanks 😸

    Answer : [Re] Inquiry for the item from ong****

    .

Mushroom and Pork Dumplings (香菇猪肉水饺)- 1kg Packs (approx 42 pcs) [FROZEN]
Mushroom and Pork Dumplings (香菇猪肉水饺)- 1kg Packs (approx 42 pcs) [FROZEN]
Item Q&A
  • Question : Inquiry related delivery from cha****Aug 07, 2018

  • Question : DeliveryOct 01, 2017

    Hello, i have just purchased the items at Qoo 10 but it seems like i need to pickup the items myself.
    May i request for the delivery instead of self-pickup?
    Looking forward to your reply. Thank you.

    Answer : [Re] Delivery

    Dear buyer we wil contact you shortly. Thanks !

  • Question : Inquiry for the item from min****Jun 27, 2017

    Hi may I know how long can be store inside the freezer?...thank you

    Answer : [Re] Inquiry for the item from min****

    Dear Customer, the "best before date" of the dumplings are written on the packaging. Usually 3 months from the date of production, or 10-12 weeks from the time the customers receive the dumplings. Dumplings must be kept frozen at all times.

    After 3 months, the dumplings are still safe to consume, however the intended tast of the dumplings may deteriorate over time. If at any time you find that the taste has changed / deteriorated, please do not consume anymore.

[Yongle] HoLiao 好料 Combo - 1kg Packs (approx 42 pcs)x4 [FROZEN]
[Yongle] HoLiao 好料 Combo - 1kg Packs (approx 42 pcs)x4 [FROZEN]
Item Q&A
  • Question : Inquiry for the item from peg****Jul 22, 2018

    Ok your can send on Monday 7-10pm

    Answer : [Re] Inquiry for the item from peg****

    Many Thanks. Confirmed Monday 7-10pm to Teck Whye

  • Question : Inquiry for the item from peg****Jul 21, 2018

    I just posted in live desk, but not know your will receive my feedback , I just received the item which I purchased, but disappointed only have 3 packets instead of 4 packets, missing 1 packet of mushroom pork dumping. Also did not see any free gift ( fork and spoon) inside the cooler bag.

    Answer : [Re] Inquiry for the item from peg****

    dear buyer, we apologise For the inconvenience caused. can we deliver the missing items on Monday between 7pm - 10pm at the same address? Thanks!

  • Question : unable to use cart couponApr 29, 2018

    as shown on your picture, buyers can use the special cart coupon of $12 to offset and pay only $48 but however I am unable to use it. By the time you receive this, the coupon would have expired already :(

    Answer : [Re] unable to use cart coupon

    Hi! Thank you for your feedback. Cart discounts are automatically issued by the qoo10 platform.
    We are really sorry that u were unable to use the shop coupon and will attempt to fix it.

[YONGLE] Onion  Beef Dumplings (洋葱牛肉水饺) - 1kg Packs (approx 42 pcs) [FROZEN]
[YONGLE] Onion Beef Dumplings (洋葱牛肉水饺) - 1kg Packs (approx 42 pcs) [FROZEN]
Item Q&A
  • Question : combine shippingSep 19, 2017

    can i check if confine shipping am i entitled to free shipping?

    Answer : [Re] combine shipping

    Dear buyer yes combined shipping will be entitled to free delivery.

Cabbage and Pork Dumplings (白菜猪肉水饺) - 1kg Bags (Frozen)
Cabbage and Pork Dumplings (白菜猪肉水饺) - 1kg Bags (Frozen)
Item Q&A
  • Question : Inquiry for the item from bet****Sep 14, 2017

    Do u put msg inside dumplings?

    Answer : [Re] Inquiry for the item from bet****

    Desr Buyer, we have no added msg. However msg may be present in some of the condiments that we use such as the soy sauce. Thanks!

  • Question : 关于商品han****会员的咨询。Jul 16, 2017

    请问,12元一袋有几只水饺呢?送货是几点到几点呢?网上只有送货日期,却没有具体的当天的时间。想知道清楚再购买。请答复。谢谢!

    Answer : [Re] 关于商品han****会员的咨询。

    您好,$12有1kg.大概42个水饺。
    我们有几个送货方式。可选Qx quick当天送货。
    时间是Qxquick快递公司定的。2-5pm/5-8pm
    也可以本店送货。我们送货时间10am-1pm/2-5pm/7-10pm
    谢谢!

  • Question : 关于商品han****会员的咨询。Jul 16, 2017

    请问,12元一袋有几只水饺呢?送货是几点到几点呢?网上只有送货日期,却没有具体的当天的时间。想知道清楚再购买。请答复。谢谢!

    Answer : [Re] 关于商品han****会员的咨询。

    Hi, you can choose the delivery time slots if using QX quick delivery. If not seller delivery you would have to place in memo the time and date you would like your delivery to be.

  • Question : Inquiry for the item from ag.****May 10, 2017

  • Question : no pork and chive?May 04, 2017