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Item Question & Answer
[Yongle] Chives and Pork Dumpling (韭菜猪肉水饺) - 1kg Packs (approx 42 pcs) [FROZEN]
[Yongle] Chives and Pork Dumpling (韭菜猪肉水饺) - 1kg Packs (approx 42 pcs) [FROZEN]
Item Q&A
  • Question : Inquiry for the item from gan****Mar 19, 2019

    Hi, what is the expiry date for this current batch of Chives & Pork Dumplings that are on offer? Thank you.

    Answer : [Re] Inquiry for the item from gan****

    Dear customer,
    all our products are produced with a week of delivery. They last up to 3 months upon produciton. Yongle will not do sales to clear expiring stocks. However the expiring date on the packaging will show it expires at May but that's not accurate as the packaging was printed out last month.

  • Question : Inquiry for the item from ec2****Mar 18, 2019

    Hi! The display shown buy 3 free shipping, why when I purchase 3 still need to pay shipping fee of $6.90 ?

    Answer : [Re] Inquiry for the item from ec2****

    Dear customer,
    Sorry about the inconvenience but the posture used for the offer is an old picture , one bag back then was at least $10 so 3 packs will be more than $30 and there will be free delivery but now one pack only $7

  • Question : Inquiry related delivery from Hip****Mar 15, 2019

  • Question : Inquiry related delivery from kel****Feb 26, 2019

    Where to self-collect?

    Answer : [Re] Inquiry related delivery from kel****

    Dear Buyer, currently the self collection is not available.

  • Question : Inquiry for the item from buf****Feb 26, 2019

    How many calorie is each dumpling? Any nutritional fact

    Answer : [Re] Inquiry for the item from buf****

    Dear Buyer, Different flavour different calorie, Gernrally is 250 Kcal per 100g.

+View all Notice, FAQ, Q&A >>
Cabbage and Pork Dumplings - 1kg Bags (Frozen)
Cabbage and Pork Dumplings - 1kg Bags (Frozen)
Item Q&A
  • Question : Inquiry related delivery from yyu****Mar 19, 2019

  • Question : Inquiry related delivery from 238****Mar 14, 2019

    Hi seller. Yesterday I placed order with you (Cart no. 125669244) which qualifies for free delivery on March 27, 2-4 pm. For the above item (cabbage and pork dumpling @$6.90 and chive and pork dumpling @$6.90, can it be arranged for you to deliver to me on March 27 as well? I do not want to pay delivery charge for them if I order today.

    Answer : [Re] Inquiry related delivery from 238****

    Dear buyer,
    Unfortunately we cannot control any part of the delivery as it is done by the Qoo10 side. We can help you by refunding your order so you can order eveyrthing at once.
    Please messgae us on whatsapp via:
    https://wa.me/6566520900 for faster response

  • Question : Inquiry related delivery from qiu****Feb 02, 2019

    Order no. 124811903
    I am totally speechless by yongle's customer service attitude. I have placed my order on 27th Jan for 6 packets of cabbage dumplings to be delivered on 2th feb at 6pm. To my horror, i received a call from 9325 9322 at 2 feb today 6.02pm and was informed that yongle ran out of stock for the cabbage the earliest he could deliver cabbage dumplings would be on 8th feb. For now, he could only deliver mushroom or 香菜.

    My mother took over the call and said that our family only eat cabbage dumplings. He responded that he would do a refund of the payment. Due to this last minute cancellation of order and my mum has already promised my relatives that she would pass them some of the dumplings, my mum was very frustrated and asked for compensation ontop of the refund. The man responded her saying 不要就拉倒and hung her call. She called back again to express her unhappiness about his rude attitude and her call was hung again. I called back thrice but he rejected all calls.

    Answer : [Re] Inquiry related delivery from qiu****

    Please refer to the attached.

    I resorted to texting him that we would change our 6 packets of cabbage order to 2 mushrooms and 2 香菜 and get refund for the remaining 2 packages. He replied immediately (after rejecting 3 calls) that he would do a refund instead. Such a service attitude.

    I will never place my order with yongle again.

    Question : [Re] Inquiry related delivery from qiu****

    .

  • Question : Inquiry related delivery from sin****Jan 29, 2019

  • Question : Inquiry related delivery from kai****Jan 26, 2019

+View all Notice, FAQ, Q&A >>
[Yongle] Premium Cuttlefish Dumplings- 1kg Pack (approx 42 pcs/Pack)
[Yongle] Premium Cuttlefish Dumplings- 1kg Pack (approx 42 pcs/Pack)
Item Q&A
  • Question : 关于运送eri****会员的咨询。Mar 16, 2019

  • Question : Inquiry for the item from pua****Mar 15, 2019

  • Question : Inquiry for the item from ali****Feb 04, 2019

    Hi i don't understand the "promo" pricing? 1 for 1 at $52 but if i buy normally 1 pack is $30 for prawn. So really it is $8 off and not 1 for 1?

    Answer : [Re] Inquiry for the item from ali****

    Dear Buyer,
    Happy New Year!
    I think the promo is over.

  • Question : Inquiry for the item from 235****Jan 30, 2019

    Hi,
    based on qoo10 web page. store pick up is welcome. can I know the pickup location?

    Answer : [Re] Inquiry for the item from 235****

    Dear buyer, thanks for your enquiry, the store pick-up is not available since we moved to the food factory.

  • Question : Inquiry for the item from pho****Jan 29, 2019

    Hi

    May I know now I order prawn dumpling for $24. Is it 1 + 1 =2 kg?

    Answer : [Re] Inquiry for the item from pho****

    yes

+View all Notice, FAQ, Q&A >>
[Yongle] BUY ANY 3 PACKS GET 1 SEAFOOD PACK FOR FREE OR BUY 5 GET 2 SEAFOOD FOR FREE!!
[Yongle] BUY ANY 3 PACKS GET 1 SEAFOOD PACK FOR FREE OR BUY 5 GET 2 SEAFOOD FOR FREE!!
Item Q&A
  • Question : Inquiry for the item from 237****Mar 12, 2019

    Dear Seller, may I know when xiao long bao be back for sale?

    Thank you.

    Answer : [Re] Inquiry for the item from 237****

    Dear Seller, seems like all your offer is out of stock when I click to purchase.

    Question : [Re] Inquiry for the item from 237****

    Dear buyer,
    Sorry for the inconvience, we were experiencing some difficulites with the system. Everything should be up now.

  • Question : Inquiry from wen****Mar 12, 2019

  • Question : Inquiry for the item from pei****Jan 22, 2019

    Hi other than the listed "main ingredients", what other ingredients (eg stabiliser, preservatives, flavourings) are there in for example the cabbage pork wonton? Thanks!

    Answer : [Re] Inquiry for the item from pei****

    *dumplings

    Question : [Re] Inquiry for the item from pei****

    Hi there are no stabiliser, preservatives , flavourings etc.
    thank you !

    MSG only in soy sauce and other condiments used that already have them. we dont add any MSG.

  • Question : Inquiry for the item from sen****Jan 14, 2019

    Hi,

    When I chose 4 flavours for 42 dumplings and the total cost is almost $100 dollars, not $15.

    Is there a dropdown list with 42 dumplings or Assorted SKU.

    Please help.

    Answer : [Re] Inquiry for the item from sen****

    Hi ! i think there is a slight misunderstanding.
    each flavour comes in 1kg packaging. (it's not a mixed bag)

    1 flavour x 1kg = $15 (regular list price)
    buy 1 get 1 free = Pay listed price and get 2kg of the SAME flavour.

    many thanks!

  • Question : Inquiry for the item from eli****Jan 02, 2019

    Hi ,

    since the title said 42 [pcs dumpling in 10 different flavours, why do I still need to choose the option of which type of dumplings I wanted? I notice additional cost needed for other types of dumplings other than the cabbage n pork.

    Answer : [Re] Inquiry for the item from eli****

    hi, each of the 10 flavours are of 1kg packaging.
    there are 10 different types of individully packed flavours to choose from.

    Thank you.

+View all Notice, FAQ, Q&A >>
Seafood Special (海鲜水饺特价) - 1kg Pkt (approx 42 pcs) [FROZEN] Free 1 pkt of choice with every purchase
Seafood Special (海鲜水饺特价) - 1kg Pkt (approx 42 pcs) [FROZEN] Free 1 pkt of choice with every purchase
Item Q&A
  • Question : Inquiry related cancel and refund from swe****Feb 28, 2019

    Dear Seller

    My order number 125379589. I had ordered 1 packet of batam fish dumpling and free 1 packet of mushroom and pork dumpling. However, when I received my order on Wednesday 27 Feb 19 only 1 packing of batam fish dumpling was delivered. It was indicate that there was 1 for 1. Can you send me the packet of mushroom pork dumpling as indicated?

    Answer : [Re] Inquiry related cancel and refund from swe****

    .

  • Question : Inquiry for the item from the****Sep 16, 2018

    hi may i know when will the shop give 25% shop coupon again ?

    Answer : [Re] Inquiry for the item from the****

    dear buyer, we are planing our next promotion at the end of september. please look out for it. thanks!

  • Question : Inquiry related delivery from rac****Sep 13, 2018

  • Question : Inquiry for the item from tlc****Sep 12, 2018

    Hi Yongle,

    May i know if the free packet is also 1 kg/42 dumplings?

    Answer : [Re] Inquiry for the item from tlc****

    Hi Yes, for the buy 1 get 1 free promotion, it is 2 for the price of 1 same 1kg packs.
    Thanks!

[YONGLE] Batang Fish (Mackerel) 鲅鱼水饺 - 1kg Packs (approx 42 pcs) [FROZEN]
[YONGLE] Batang Fish (Mackerel) 鲅鱼水饺 - 1kg Packs (approx 42 pcs) [FROZEN]
Item Q&A
  • Question : Inquiry related delivery from kim****Feb 09, 2019

    Hi, when is the next delivery time in the event of failed delivery?

    There was no delivery or call even though we were at home.

    Answer : [Re] Inquiry related delivery from kim****

    .

  • Question : Inquiry for the item from Yel****Jan 17, 2019

    Possible to have 2 different flavour in the one for one deal? E.g 1 bag for fish & 1 for prawn?

    Answer : [Re] Inquiry for the item from Yel****

    Hi sorry ! unfortunately not possible. Its a special promotion for buy 1 get 1 free. thanks!

  • Question : Inquiry for the item from cha****Jan 16, 2019

  • Question : Inquiry for the item from sam****Jan 15, 2019

    May I know the xpiry date for the current batch?

    Answer : [Re] Inquiry for the item from sam****

    Hi it is printed on the heat sealed side of the package!
    thank you!

  • Question : Inquiry for the item from 243****Jan 14, 2019

    Hi Seller,

    Is the 1 FOR 1 Deal still applicable now for $24? Because the system never shows quantity x2 when selected.
    Please confirm.
    Thanks.

    Answer : [Re] Inquiry for the item from 243****

    Hi ! its applicable. if you select the advertisement, 1 item = $24.
    you will get 2 x 1kg bag of the selected flavour.

    Many thanks!

+View all Notice, FAQ, Q&A >>
Mushroom and Pork Dumplings (香菇猪肉水饺)- 1kg Packs (approx 42 pcs) [FROZEN]
Mushroom and Pork Dumplings (香菇猪肉水饺)- 1kg Packs (approx 42 pcs) [FROZEN]
Item Q&A
  • Question : Inquiry related delivery from 210****Feb 01, 2019

  • Question : Inquiry from edd****Jan 31, 2019

    Where to self pick up?

    Answer : [Re] Inquiry from edd****

    Dear Buyer, self pick-up is not available at this moment.

  • Question : Inquiry for the item from 235****Jan 30, 2019

    Hi,
    May I ask Seafood 1 FOR 1 Dumplings means 2 packages of seafood dumplings with weight of 1kg each? Thank you.

    Answer : [Re] Inquiry for the item from 235****

    buy 1 get 1 free, total 2 kg,

  • Question : Inquiry related delivery from jea****Jan 30, 2019

    Do u have any delivery before cny .my location is around kallang

    Answer : [Re] Inquiry related delivery from jea****

    Dear Buyer, sorry to inform you that the slots all fully booked before CNY.

  • Question : Inquiry for the item from jac****Jan 23, 2019

+View all Notice, FAQ, Q&A >>
[1 FOR 1 Deal] Prawn and Cucumber Dumpling- 1kg Pack (42 pcs/Pack)
[1 FOR 1 Deal] Prawn and Cucumber Dumpling- 1kg Pack (42 pcs/Pack)
Item Q&A
  • Question : Inquiry for the item from set****Jan 29, 2019

    1 for 1 does that means buy 1 get1 free?

    Answer : [Re] Inquiry for the item from set****

    yes

  • Question : Inquiry from yxy****Jan 23, 2019

  • Question : Inquiry for the item from kar****Jan 22, 2019

    gt free cooler bag?

    Answer : [Re] Inquiry for the item from kar****

    Hi subject to promotion terms. Thank you!

  • Question : Inquiry from poo****Jan 16, 2019

    请问买一送一吗

    Answer : [Re] Inquiry from poo****

    hi yes ! only for specific seafood flavour. please remember to select the correct advertisement! thank you.

  • Question : Inquiry related delivery from ame****Jan 14, 2019

    Hi there , may I check with u where is it store pickup at ?

    Answer : [Re] Inquiry related delivery from ame****

    hi ! we are operating out of a factory, so for safety and hygiene reasons, we do not have a store pick up option, as production area is maximised and there is no "store front" for a viable self collect option.

    thank you for the kind understanding !

+View all Notice, FAQ, Q&A >>
[Yongle] Fresh Pork Xiao Long Bao (鲜猪肉小籠包)- 1kg Packs (approx 40 pcs)
[Yongle] Fresh Pork Xiao Long Bao (鲜猪肉小籠包)- 1kg Packs (approx 40 pcs)
Item Q&A
  • Question : Inquiry for the item from ver****Dec 17, 2018

    Stocking up?

    Answer : [Re] Inquiry for the item from ver****

    Hi Yes ! we are rushing to restock all flavours as we are very low on stocks. Thanks!

  • Question : Inquiry for the item from 240****Dec 14, 2018

    Hi, may I know when Xiao Long Bao (鲜猪肉小籠包)- 1kg Packs will be restocked? Thanks

    Answer : [Re] Inquiry for the item from 240****

    Hi we are producing on 17 dec moday, ready for delivery on tuesday. Thank you!

  • Question : Inquiry from ben****Dec 10, 2018

    Hi is there no more 25% discount coupons?

    Answer : [Re] Inquiry from ben****

    Dear Buyer, the promotion is over at the moment. please look out for our next promo! thank you!

  • Question : Inquiry for the item from Jen****Dec 02, 2018

  • Question : Inquiry for the item from yin****Nov 24, 2018

    Hi, may I know when will the item be restocked? :)

    Answer : [Re] Inquiry for the item from yin****

    Hi for which item please? we cannot see any link / item in your enquiry. thank you.

    Question : [Re] Inquiry for the item from yin****

    Hi, I am referring to the Xiao Long Bao. Kindly advise me on the availability. Thank you!

    Answer : [Re] Inquiry for the item from yin****

    We are restocking on Monday ! thank you.

+View all Notice, FAQ, Q&A >>
[Yongle] Celery and Pork Dumplings (芹菜猪肉水饺) - 1kg Bags (Frozen)
[Yongle] Celery and Pork Dumplings (芹菜猪肉水饺) - 1kg Bags (Frozen)
Item Q&A
  • Question : Inquiry for the item from pua****Oct 04, 2018

  • Question : Inquiry for the item from cin****Aug 28, 2018

    不能换白菜吗?

    Answer : [Re] Inquiry for the item from cin****

    您好,应为活动中,没法换。谢谢!

  • Question : Inquiry related delivery from haz****Aug 28, 2018

    Time sale celery and pork dumpling. Your image says buy 3 for free shipping. How is it I’m still charged a shipping fee?

    Answer : [Re] Inquiry related delivery from haz****

    Dear Buyer, did you select the correct item ? as we have multple listing. thanks.

  • Question : Inquiry for the item from goh****Aug 08, 2018

    Hi
    Just missed the Mushroom-pork promo. Can request for it, in memo? Eg 1 Celery-pork And 2 Mushroom-pork?
    Bec promo seems to be for 1 type each time, so unable to get a variety to try.
    Thanks.

    Answer : [Re] Inquiry for the item from goh****

    Dear buyer, unfortunatly during promotion time, our volume is very high. therefore it is very difficult to entertain special requests. Please put in the memo, we will remind our packing staff to try to look out for it,.

    Question : [Re] Inquiry for the item from goh****

    Hi
    Your packing staff did sent me 3 different types as per my memo. Thumbs up.
    Thank you!

  • Question : Inquiry for the item from sas****Aug 10, 2018

    May I know the expiry date please? Will it be printed on the packages? What is this celery in Chinese words
    ?
    Tks.

    Answer : [Re] Inquiry for the item from sas****

    hi Buyer, expiry date is printed on the packaging.
    芹 is the marker for celery. we are in the process of improving our packaging and will be launching soon…. thanks for the kind patience and please look out for our new launches next month .

[Yongle] HoLiao 好料 Combo - 1kg Packs (approx 42 pcs)x4 [FROZEN]
[Yongle] HoLiao 好料 Combo - 1kg Packs (approx 42 pcs)x4 [FROZEN]
Item Q&A
  • Question : Inquiry for the item from peg****Jul 22, 2018

    Ok your can send on Monday 7-10pm

    Answer : [Re] Inquiry for the item from peg****

    Many Thanks. Confirmed Monday 7-10pm to Teck Whye

  • Question : Inquiry for the item from peg****Jul 21, 2018

    I just posted in live desk, but not know your will receive my feedback , I just received the item which I purchased, but disappointed only have 3 packets instead of 4 packets, missing 1 packet of mushroom pork dumping. Also did not see any free gift ( fork and spoon) inside the cooler bag.

    Answer : [Re] Inquiry for the item from peg****

    dear buyer, we apologise For the inconvenience caused. can we deliver the missing items on Monday between 7pm - 10pm at the same address? Thanks!

  • Question : unable to use cart couponApr 29, 2018

    as shown on your picture, buyers can use the special cart coupon of $12 to offset and pay only $48 but however I am unable to use it. By the time you receive this, the coupon would have expired already :(

    Answer : [Re] unable to use cart coupon

    Hi! Thank you for your feedback. Cart discounts are automatically issued by the qoo10 platform.
    We are really sorry that u were unable to use the shop coupon and will attempt to fix it.

[YONGLE] Onion  Beef Dumplings (洋葱牛肉水饺) - 1kg Packs (approx 42 pcs) [FROZEN]
[YONGLE] Onion Beef Dumplings (洋葱牛肉水饺) - 1kg Packs (approx 42 pcs) [FROZEN]
Item Q&A
  • Question : combine shippingSep 19, 2017

    can i check if confine shipping am i entitled to free shipping?

    Answer : [Re] combine shipping

    Dear buyer yes combined shipping will be entitled to free delivery.