Q&A board

Q & A Lists
Item Question & Answer
Butter Cake Promotion! (5 Flavours to choose! 110 Pcs Per Box) FREE DELIVERY
Butter Cake Promotion! (5 Flavours to choose! 110 Pcs Per Box) FREE DELIVERY
Item Q&A
  • Question : Inquiry related delivery from wen****Dec 16, 2018

    Hi seller

    I wanna get the brownie for a gathering on 23 Dec.. Noticed that the slots are filled for 22 Dec.. Any chance you can make an exception?

    Answer : [Re] Inquiry related delivery from wen****

    Dear Customer,

    Thanks you for your inquiry, give our office a call before 330 today 62657922.

    Thanks

    Already answered inquiry. If you have another any question, please contact to us.
    (Dec 18, 2018 06:35)

  • Question : Inquiry related delivery from sin****Dec 13, 2018

    Hi seller.

    I need the cake for 21 dec morning kids party. Able to make exception for delivery on 20 dec afternoon or evening? I saw the slots are greyed out. Have not purchased yet. Pls advise. Thanks.

    Answer : [Re] Inquiry related delivery from sin****

    Dear Customer,

    Give my office a call before 4pm I see what I can do 62657922.

    Thanks Ethan

    Already answered inquiry. If you have another any question, please contact to us.
    (Dec 15, 2018 06:21)

  • Question : Inquiry related delivery from ang****Dec 05, 2018

    Can we arrange to collect the cakes, as overlook the order date. Need it on 7 Dec evening for church function. Just check the delivery schedule full on the particular date. Please help 🙏

    Answer : [Re] Inquiry related delivery from ang****

    Dear Customer,

    Can you provide me your order number, I see what i can do.

    Thanks

    Give our office a call I see what we can do.62657922
    (Dec 07, 2018 08:44)

  • Question : Inquiry for the item from ang****Nov 23, 2018

    Can we put the cake outside without chilling in fridge?

    Answer : [Re] Inquiry for the item from ang****

    Dear Customer,

    Try not to place room tem. more than 3hours.

    Thank you.

  • Question : Inquiry for the item from pat****Nov 12, 2018

    How long can the cake last upon delivery? 3 days?

    Answer : [Re] Inquiry for the item from pat****

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,
    The cakes are best consumed within 5 days if kept in the chiller and 1 month if kept in the freezer. It is highly not recommended to refreeze the cakes after defrosted

    Thank you
    Your Very Treatz

+View all Notice, FAQ, Q&A >>
[Newly Launch] Classic Cube Cakes(48pcs/box)! 3 Different Flavours Available! FREE DELIVERY
[Newly Launch] Classic Cube Cakes(48pcs/box)! 3 Different Flavours Available! FREE DELIVERY
Item Q&A
  • Question : Inquiry for the item from daw****Dec 15, 2018

    Hi, for this and the cube cheesecake, understand that they Are halal. May I please check if there will be a halal sticker on the box? If no, can you please provide the sticker. Thanks.

    Answer : [Re] Inquiry for the item from daw****

    Dear Customer,

    Yes there's Halal logo on the box sticker label.

    Thanks

  • Question : Inquiry for the item from sha****Nov 19, 2018

    Refer to the Classic Strawberry, please help to check the cake contain any nuts and the chocolate layer come with any nuts spread/cream ? Thanks

    Answer : [Re] Inquiry for the item from sha****

    Hi there,

    The Classic Chocolate and Classic Strawberry does not contain any nuts by itself. However, please refer to the below.

    Disclaimer for Allergen: confectionery are prepared in an establishment that may contain traces of eggs, soy, nuts or diary products.

    We do not recommend anyone who has such allergies to consume the food items.

    We hope this clarify matters.

    Thank you.

    Warm Regards,
    YVT

  • Question : Inquiry related delivery from daw****Nov 08, 2018

    Hi.. I just placed an order last night for delivery 10am-12pm. Will it be in time? Can I get your confirmation? Thanks.

    Answer : [Re] Inquiry related delivery from daw****

    Hi there,
    Good morning.

    A check reveals that your order(s) has been processed.

    Thank you for your support.

    Warm Regards,
    YVT

  • Question : Inquiry for the item from dor****Sep 14, 2018

    Hi would u be restocking the chocolate?

    Answer : [Re] Inquiry for the item from dor****

    Good morning,

    Classic Cube Chocolate will be restock by coming Tue.

    Thank you for your support

    Question : [Re] Inquiry for the item from dor****

    Tq

    Answer : [Re] Inquiry for the item from dor****

    Already answered inquiry. If you have another any question, please contact to us.

  • Question : Inquiry for the item from car****Aug 28, 2018

    Just a suggestion.... To sell mixed flavors. All3 toes in a box of 48 pieces

    Answer : [Re] Inquiry for the item from car****

    Dear Customer,

    Noted your suggestion with Thanks !!

    .
    (Aug 29, 2018 08:43)

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Mini Assorted Swiss Roll FREE DELIVERY!!
Mini Assorted Swiss Roll FREE DELIVERY!!
Item Q&A
  • Question : Inquiry for the item from lit****Dec 13, 2018

  • Question : Inquiry for the item from sul****Sep 05, 2018

    How long period can the cake be kept in the fridge/freezer?

    Answer : [Re] Inquiry for the item from sul****

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,
    The cakes are best consumed within 5 days if kept in the chiller and 1 month if kept in the freezer. It is highly not recommended to refreeze the cakes after defrosted

    Thank you
    Your Very Treatz

  • Question : Inquiry related delivery from com****Sep 04, 2018

  • Question : Inquiry for the item from bin****Sep 04, 2018

    Is this halal?

    Answer : [Re] Inquiry for the item from bin****

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,

    Most of our cakes are Halal Certified.
    This treatz is one of it.

    Thank you
    Your Very Treatz

  • Question : Inquiry related delivery from bin****Sep 01, 2018

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[Back by Popular Demand] Pre Sliced Strawberry Sponge Cake! 85pcs per box! Free Delivery
[Back by Popular Demand] Pre Sliced Strawberry Sponge Cake! 85pcs per box! Free Delivery
Item Q&A
  • Question : Inquiry for the item from sin****Dec 13, 2018

    Hi seller.

    I was about to buy the cake and opt for the delivery on 20 dec for my kid party. But the date suddenly cannot select. Can you make exception to deliver on 20 dec ? If so, i can buy it straightaway. Pls advise. Thks

    Answer : [Re] Inquiry for the item from sin****

    Dear Customer,

    Give my office a call before 4pm I see what I can do 62657922.

    Thanks Ethan


    Already answered inquiry. If you have another any question, please contact to us.
    (Dec 14, 2018 14:12)

  • Question : Inquiry related delivery from kel****Dec 01, 2018

  • Question : Inquiry for the item from sue****Nov 21, 2018

    Hi, is this sponge cake halal?

    Answer : [Re] Inquiry for the item from sue****

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,

    This cakes are Halal Certified.
    This treatz is one of it.

    Thank you
    Your Very Treatz

YourVeryTreatz Original KUEH LAPIS(Pre Cut 96 Slices) Free Delivery!
YourVeryTreatz Original KUEH LAPIS(Pre Cut 96 Slices) Free Delivery!
Item Q&A
  • Question : Inquiry for the item from pfc****Dec 12, 2018

    Will there be any promotion b4 Xmas?

    Answer : [Re] Inquiry for the item from pfc****

    Dear Customer,

    Thank you for your inquiry, there will be promo before CNY.

    Thank you

  • Question : Inquiry related delivery from sal****Nov 20, 2018

    very terrible service, order at 12/11/18. delivery date 20/11/18 2-4pm, qexpress have call say will delay. I say is OK, we can understand that might have some issues. I say must send to my working place before 9pm. until I off duty don't have see or receive call from them.

    Answer : [Re] Inquiry related delivery from sal****

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,

    This inquiry will be closed as it has serve its purpose.
    Kindly send in another inquiry if you have any other inquires.

    Thank you
    YVT

  • Question : Inquiry for the item from run****Nov 16, 2018

    May I know what is the full measurement of the cake ? Length and width

    Answer : [Re] Inquiry for the item from run****

    Dear Your Very Treatz Supporter,

    The pack size of the Original Kueh Lapis Pre-sliced (Layer Cake) is approxiamtely 1kg x 96pcs.

    Dimension is 5cm in height and 3 cm in length per piece.

    Thank you,

    Warm Regards,
    YVT.

  • Question : Inquiry for the item from not****Nov 12, 2018

    Halal?

    Answer : [Re] Inquiry for the item from not****

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,

    Most of our cakes are Halal Certified.
    This treatz is one of it.

    Thank you
    Your Very Treatz

  • Question : Inquiry for the item from hui****Nov 12, 2018

    Dear seller
    What is the weight of the kueh lapis
    Thks

    Answer : [Re] Inquiry for the item from hui****

    Dear Your Very Treatz Supporter,

    The weight of the Original Layer Cake (Kueh Lapis) is approximately 1kg.

    Thank you.

    Warm Regards,
    YVT

+View all Notice, FAQ, Q&A >>
[Your Very Treatz ] Mix and Match Bundle 3 PROMO! (6 Flavours Available)
[Your Very Treatz ] Mix and Match Bundle 3 PROMO! (6 Flavours Available)
Item Q&A
  • Question : Inquiry for the item from 242****Dec 04, 2018

    Hi Seller,

    Item states 6 flavours but only can choose 4 flavours.
    Pls check and adv.
    Tq.

    Answer : [Re] Inquiry for the item from 242****

    Dear Your Very Treatz Supporter,

    Thank you for the feedback.

    We have adjusted the Q-Inventory.

    Please check back Qoo10 again.

    We apologise for the inconveniences caused.

    Warm Regards,
    YVT

  • Question : Inquiry for the item from sue****Nov 21, 2018

    Hi, is there promo coming up soon?

    Answer : [Re] Inquiry for the item from sue****

    Do keep a lookout from Qoo10 Website.

    Our marketing team should be rolling a promotion soon for Dec.

    Thank you for your support

    Warm Regards,
    YVT

  • Question : Inquiry related delivery from car****Oct 17, 2018

  • Question : Inquiry for the item from sam****Sep 07, 2018

    Hi what is the length of each roll?

    Answer : [Re] Inquiry for the item from sam****

    Dear Customer,

    Length of the swissroll +-16cm.

    Thank you

  • Question : Add customised messageAug 24, 2018

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[Back By Popular Demand] PRUNE KUEH LAPIS PROMO! Whole Cake(800g)! FREE DELIVERY
[Back By Popular Demand] PRUNE KUEH LAPIS PROMO! Whole Cake(800g)! FREE DELIVERY
Item Q&A
  • Question : Inquiry for the item from 212****Nov 22, 2018

    Hi Seller, May I know will there prune in-between the whole lapis or just on the surface.

    Answer : [Re] Inquiry for the item from 212****

    Hi there,
    The prunes are distributed on the surface.
    we hope this clarify matters.

    Thank you

  • Question : Inquiry for the item from hua****Oct 28, 2018

    Is it very buttery? Coz I don like butter

    Answer : [Re] Inquiry for the item from hua****

    Dear Customer,

    It consist of butter.

    Thanks

  • Question : Inquiry for the item from w_k****Oct 26, 2018

    hi selller,

    how long can we keep the prune lapis in the chiller after we received? is the prune only on the surface of lapis or in between layers?

    Answer : [Re] Inquiry for the item from w_k****

    Dear YourVeryTreatz Supporter,

    The cakes are best consumed within 5 days if kept in the chiller and 1 month if kept in the freezer. It is highly not recommended to refreeze the cakes after defrosted.

    The prunes are in bewteen layers.

    Thank you
    Your Very Treatz

  • Question : Inquiry for the item from lil****Jun 29, 2018

    Hi, can I order for tomorrow afternoon delivery?
    Thanks

    Answer : [Re] Inquiry for the item from lil****

    Dear Buyer,

    It will depend on Qexpress slot.

    Thanks

    Question : [Re] Inquiry for the item from lil****

    Can I come & collect today afternoon? Is there any halal stamp on the box/packaging, since it's for a gift. Thanks

    Answer : [Re] Inquiry for the item from lil****

    Dear Your Very Treatz Supporter,

    We apologise for the late reply.

    Could you provide us your contact number so that we may liaise with you directly?

    The halal logo is stamped onto the sticker label affixed on the box.

    Thank you.

    Warm Regards,
    YVT.

  • Question : Inquiry for the item from tec****Jun 29, 2018

    May I know what’s the weight of your Kueh Lapis?

    Answer : [Re] Inquiry for the item from tec****

    Hi there,
    If you're referring to the Prune Kueh Lapis (Layer Cake), the weight is approximately 800g.

    Thank you for your support.

    Cheers,
    YVT

    Question : [Re] Inquiry for the item from tec****

    Thank you for your reply, just placed order for one Prune Kueh Lapis.

    Answer : [Re] Inquiry for the item from tec****

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,

    This inquiry will be closed as it has serve its purpose.
    Kindly send in another inquiry if you have any other inquires.

    Thank you
    Your Very Treatz

+View all Notice, FAQ, Q&A >>
Cheesecake Special 48pcs Per Box (3cm x 3cm per pc) Limited Qty Grab Now!~!!!
Cheesecake Special 48pcs Per Box (3cm x 3cm per pc) Limited Qty Grab Now!~!!!
Item Q&A
  • Question : Inquiry for the item from koh****May 09, 2018

    hi when will oreo cheesecake be restocked?

    Answer : [Re] Inquiry for the item from koh****

    Dear Koh,

    Pls Contact me at HP: 8444 8484 Ethan

    Thanks


    .
    (Jun 05, 2018 09:50)

  • Question : Inquiry for the item from rac****Apr 15, 2018

    is it halal

    Answer : [Re] Inquiry for the item from rac****

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,

    Most of our cakes are Halal Certified.
    This treatz is one of it.

    Thank you
    Aaron Chang
    Your Very Treatz

  • Question : Inquiry for the item from jen****Feb 28, 2018

    hi hi marble cheese will u restock ?

    Answer : [Re] Inquiry for the item from jen****

    Dear YVT Supporter,

    Thank you for your inquiry the restock will be after this promotion.

    Thank you

    Question : [Re] Inquiry for the item from jen****

    ok thanks
    by the way i dun get the free gift ?

    Answer : [Re] Inquiry for the item from jen****

    Dear YVT Supporter,

    Our free gifts are currently out of stock.

    Thank you

  • Question : Inquiry related delivery from shi****Feb 27, 2018

    The free gift is out of stock. There will be a cooler bag to store the cheesecake during the delivery.

    Answer : [Re] Inquiry related delivery from shi****

    Dear YVT Supporter,

    Thank you for your inquiry,

    The free gift includes the cooler bag, hence there will be no cooler bag given too.

    Thank you

    Question : [Re] Inquiry related delivery from shi****

    But how it is store during the delivery? Room temperature or ice pack ?

    Answer : [Re] Inquiry related delivery from shi****

    Dear YVT Supporter,

    The qxquick riders who has collect from us before will have cooler box to transport our items.

    Thank you

  • Question : Inquiry from apc****Feb 27, 2018

    Free gift out of stock refer to coolee bag or cutlery set?
    Would u send free gift when it is available?

    Answer : [Re] Inquiry from apc****

    Dear YVT Supporter,

    We regret to inform you, that we will not send out the free gift when there is stock.

    Thank you

+View all Notice, FAQ, Q&A >>
HOKKAIDO CHEESE TART PROMO! Bundle of 2x 360g(Total 12 Pieces)! FREE Chocolate or Pandan Kueh Lapis!
HOKKAIDO CHEESE TART PROMO! Bundle of 2x 360g(Total 12 Pieces)! FREE Chocolate or Pandan Kueh Lapis!
Item Q&A
  • Question : Inquiry for the item from ang****Jan 28, 2018

    How long can we keep in the fridge or freezer after receiving item?

    Answer : [Re] Inquiry for the item from ang****

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,
    The cakes are best consumed within 5 days if kept in the chiller and 1 month if kept in the freezer. It is highly not recommended to refreeze the cakes after defrosted

    Thank you
    Aaron Chang
    Your Very Treatz

  • Question : Inquiry related delivery from loo****Dec 12, 2017

    Hi seller, can we choose the delivery date and time?

    Answer : [Re] Inquiry related delivery from loo****

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,
    Yes you may pick your desired date and timing by clicking on "pick a delivery timing" link just beside qxquick delivery option.

    Thank you

  • Question : Inquiry for the item from ham****Dec 09, 2017

    Is it halal?

    Answer : [Re] Inquiry for the item from ham****

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,
    This is Halal.

    Your Very Treatz

Signature Cookies Bundle of 4! 4 Different flavours in a Set!
Signature Cookies Bundle of 4! 4 Different flavours in a Set!
Item Q&A
  • Question : Inquiry for the item from my_****Dec 16, 2017

    Is there an expiry date for the cookies?

    Answer : [Re] Inquiry for the item from my_****

    Dear YVT Supporter,

    Thank you for your inquiry,

    The cookies best before date is 8 Nov 2018.

    Thank you

  • Question : Inquiry for the item from con****Dec 13, 2017

    Hi Seller, it’ll be great if you can bring back the Group Buy promotion for the X’mas season. Many thanks.

    Answer : [Re] Inquiry for the item from con****

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,
    Do look forward to this weekends for the cookies deal.

    Thank you
    Your Very Treatz

  • Question : What is the tracking number?Dec 13, 2017

    Hi, please call me to come down collect. Do not send to Logistics if not goods will be rejected. What is the tracking number?

    Answer : [Re] What is the tracking number?

    Dear Your Very Treatz Supporter,

    We will inform the rider to contact you

    Thank you
    Your Very Treatz

  • Question : Inquiry related delivery from con****Nov 29, 2017

  • Question : Inquiry for the item from hon****Sep 15, 2017

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