Q&A board

Q & A Lists
Item Question & Answer
2 WHOLE CHEESECAKE (Original Cheese and Chocolate Cheese Bundle) 2 x 250g
2 WHOLE CHEESECAKE (Original Cheese and Chocolate Cheese Bundle) 2 x 250g
Item Q&A
  • Question : Inquiry for the item from hew****Nov 18, 2017

  • Question : Inquiry for the item from zb.****Nov 18, 2017

  • Question : Inquiry for the item from kel****Nov 17, 2017

    Since it is for limited sets and all have been fully redeemed then why are you still advertising it at $9.90 today?. This is misleading.

    Answer : [Re] Inquiry for the item from kel****

    The promotion for $9.90 ended over night, QOO10 was unable to update the new listing till this morning...

    Do check on the latest given price before purchasing if you felt misleaded.

    Thank you

  • Question : Inquiry for the item from chi****Nov 16, 2017

    Cheating buyer is it advt big big 1+1=990 but clip order kept showing 15.47 why???

    Answer : [Re] Inquiry for the item from chi****

    Dear Buyer,

    The $9.90 order is only for limited sets...

    Thank you
    Your Very Treatz

  • Question : Inquiry for the item from aqu****Nov 16, 2017

    Why it is not $9.90 as shown in the advertisement?

    Answer : [Re] Inquiry for the item from aqu****

    Dear Buyer,

    The $9.90 order is only for limited sets...

    Thank you
    Your Very Treatz

+View all Notice, FAQ, Q&A >>
[Singtel Dash] 2 WHOLE CHEESECAKE (Original Cheese and Chocolate Cheese Bundle) 2 x 250g
[Singtel Dash] 2 WHOLE CHEESECAKE (Original Cheese and Chocolate Cheese Bundle) 2 x 250g
Item Q&A
  • Question : Inquiry for the item from lil****Nov 18, 2017

  • Question : Enquiry on choc cheesecakeNov 17, 2017

    Hi seller, i checked you have chocolate cheesecake listing individually. but why for this bundle cannot choose choc though title is both?

    Answer : [Re] Enquiry on choc cheesecake

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,

    We regret to inform you that the promotion for the chocolate version is out of stock at the moment.

    Thank you
    Your Very Treatz

Hokkaido Cream Cakes 2 Flavours  x (40G x 10 Cups) FREE DELIVERY!!
Hokkaido Cream Cakes 2 Flavours x (40G x 10 Cups) FREE DELIVERY!!
Item Q&A
  • Question : Delivery timeNov 18, 2017

  • Question : Inquiry for the item from cec****Nov 16, 2017

    Can we mixed 5 cream & 5 chocolate in a box?

    Answer : [Re] Inquiry for the item from cec****

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,
    We regret to inform you that we are unable to mix the flavours.

    Thank you
    Your Very Treatz

  • Question : Inquiry for the item from lin****Oct 24, 2017

    When is the nxt promo?

    Answer : [Re] Inquiry for the item from lin****

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,

    It wil most likely be next week.

    Thank you
    Your Very Treatz

    Question : [Re] Inquiry for the item from lin****

    Ty

    Answer : [Re] Inquiry for the item from lin****

    Already answered inquiry. If you have another any question, please contact to us.

  • Question : Can delivery after 2pm?Oct 17, 2017

    Hi, can arrange the delivery after 2.pm? kindly advise

    Thanks
    Esther

    Answer : [Re] Can delivery after 2pm?

    Dear Esther,

    Thank you for your inquiry,
    May I have your order no?

    Thank you
    Aaron Chang
    Your Very Treatz

    Question : [Re] Can delivery after 2pm?

    231671902

    Answer : [Re] Can delivery after 2pm?

    Dear Esther,

    We regret to inform you that we are unable to amend your order as qxquick has already assigened a rider to your booking.

    Thank you
    Aaron Chang
    Your Very Treatz

    Question : [Re] Can delivery after 2pm?

    ok, thanks

    Answer : [Re] Can delivery after 2pm?

    Already answered inquiry. If you have another any question, please contact to us.

  • Question : Inquiry for the item from gwe****Oct 08, 2017

    Dear seller,

    Is it possible to change delivery after purchase?

    Answer : [Re] Inquiry for the item from gwe****

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,
    Please be inform that we are only able to change the date with in 5 days from today and changes are subjected to availbility on the requested date, hence we strongly advise to select the dates that is suitable for you.

    Thank you
    Aaron Chang
    Your Very Treatz

+View all Notice, FAQ, Q&A >>
[Your Very Treatz ] Mix and Match Bundle 3 PROMO! (6 Flavours of Swiss Roll Plus Free Strawberry Swi
[Your Very Treatz ] Mix and Match Bundle 3 PROMO! (6 Flavours of Swiss Roll Plus Free Strawberry Swi
Item Q&A
  • Question : Inquiry related delivery from qih****Nov 17, 2017

    Hi seller, my item was delivered but not the full order. There should be a strawberry roll but was not delivered. Delivery man say this was what he received to send and if there is missing item to contact seller. So now please tell me when will the missing roll be sent and I will not want to pay for an order that was not properly delivered in full.

    Answer : [Re] Inquiry related delivery from qih****

    Dear Qi Hui,

    Your inquiry has been answered in the firs thread.

    Thank you

  • Question : Inquiry related delivery from Kei****Nov 10, 2017

    235153642

    Seller I left a remark to you abt putting the items in a plastic bag and asked the delivery man to hang them on my metal gate hinges if he comes when I happen to go out to pick up my kid. The indian delivery man claimed that u did not instruct him to hang the item on my metal gate hinges. So now what?! I will not pay for redelivery.

    Answer : [Re] Inquiry related delivery from Kei****

    Dear Risse,

    Thank you for your inquiry,

    According to the system your items has already been delivered.
    May I know what is this all about?

    Your Very Treatz

    Question : [Re] Inquiry related delivery from Kei****

    I scolded the delivery guy for leaving w/o hanging the item on my metal gate hinges. He detour back n redelivery. Case close.

    But he lay the blame on you for not giving him a plastic bag n instructions to hang items on my metal gate if im not home.

    The 1st post was made b4 he said he wld do the redelivery.

    Answer : [Re] Inquiry related delivery from Kei****

    The items were properly packed in a plastic bag n he could actually did as instructed but he did not. It is the delivery guy's mistake. My last order from you, I left the same instructions n all was well.

    Question : [Re] Inquiry related delivery from Kei****

    Fyi

    Answer : [Re] Inquiry related delivery from Kei****

    Dear Risse,

    Noted with thanks, we will relay your feedback to qxquick team.

    Thank you
    Your Very Treatz

  • Question : Inquiry for the item from eth****Nov 09, 2017

    Are the cakes Halal? Thanks

    Answer : [Re] Inquiry for the item from eth****

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,

    Our cakes are Halal Certified

    Thank you
    Aaron Chang
    Your Very Treatz

  • Question : Inquiry for the item from Ask****Nov 09, 2017

  • Question : Inquiry for the item from hui****Oct 25, 2017

+View all Notice, FAQ, Q&A >>
Cheesecake Special 48pcs Per Box (3cm x 3cm per pc) Limited Qty Grab Now!~!!!
Cheesecake Special 48pcs Per Box (3cm x 3cm per pc) Limited Qty Grab Now!~!!!
Item Q&A
  • Question : Inquiry for the item from tig****Nov 16, 2017

    Can I know the weight of the cake?

    Answer : [Re] Inquiry for the item from tig****

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,

    The cake weigh 1 kg

    Thank you
    Your Very Treatz

  • Question : Inquiry for the item from laz****Nov 16, 2017

    Hi can I check if the item is halal certified?

    Answer : [Re] Inquiry for the item from laz****

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,

    Our cakes are halal certified.

    Thank you

New Prune KUEH LAPIS 800G!! 1 Whole Cake with FREE DELIVERY
New Prune KUEH LAPIS 800G!! 1 Whole Cake with FREE DELIVERY
Item Q&A
  • Question : Inquiry from ang****Nov 16, 2017

    Hi Qoo10 & seller,
    I can't select and buy this item. I think there is some error on your system.
    Please verify

    Answer : [Re] Inquiry from ang****

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,
    You may try again the error has been rectified

    Thank you
    Your Very Treatz

  • Question : Inquiry for the item from mag****Nov 16, 2017

    system error - nothingto select
    cannot add to cart

    Answer : [Re] Inquiry for the item from mag****

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,
    You may try again the error has been rectified

    Thank you
    Your Very Treatz

  • Question : Inquiry for the item from gin****Nov 13, 2017

    Just to check is made of margarine or butter?
    The lapis cake

    Answer : [Re] Inquiry for the item from gin****

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,

    Our cakes uses both magerine and butter.

    Thank you
    Your Very Treatz

  • Question : Inquiry related delivery from mei****Nov 11, 2017

  • Question : Inquiry related delivery from mei****Nov 11, 2017

    On 13 Nov pls deliver cake to 254 Outram Road YWCA between 9am to 1pm
    Contact Jasmine to receive the delivery when arrived
    Thank you.

    Answer : [Re] Inquiry related delivery from mei****

    Dear Jamine,

    We will have to cancel your order as we are unable to deliver to your requested and palce nor the timings that you have given for the original address.

    Thank you
    Your VeryTreatz

+View all Notice, FAQ, Q&A >>
Muffin Promotion!! 2 Different Flavours Available!! Free Qx Delivery!!
Muffin Promotion!! 2 Different Flavours Available!! Free Qx Delivery!!
Item Q&A
  • Question : RestockNov 11, 2017

    Hi, restock on chocolate?

    Answer : [Re] Restock

    Dear Your Very Treat Supporter,

    Thank you for your inquiry,
    We regret to inform you that we have discontinued this item.
    Your may try our Hokkaido Cup cakes or Brownie cakes, If you prefer a chocolate based cakes.

    Thank you
    Your Very Treatz

  • Question : ChocolateOct 08, 2017

    Hi, will there be restock for chocolate flavor?

    Answer : [Re] Chocolate

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,

    The stock will only be available next month , alternatively you may want to try our Brownie cake or Hokkaido Chocolate Cupcakes.

    Thank you
    Aaron Chang
    Your Very Treatz

  • Question : Inquiry for the item from bbr****Aug 25, 2017

    Hi can I know how big are the muffins? Thank you.

    Answer : [Re] Inquiry for the item from bbr****

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,

    The Muffins measurement is as below:

    Height is est 4cm and Width is est 6cm weight is est 90g/ Cup

    Thank you
    Aaron Chang
    Your Very Treatz

  • Question : Inquiry for the item from Joa****Aug 16, 2017

    Hi may I know if the muffins can be consumed right away? Will there be expiry date written.on.the box?

    Answer : [Re] Inquiry for the item from Joa****

    Dear Your Very Treatz,

    Thank you for your inquiry,
    The muffins are able to be consumed immediately after defrosting.
    For better taste you may warm it with mircowave or ovan.
    The expiration date will be indicated on the box

    Thank you
    Aaron Chang
    Your Very Treatz

  • Question : Inquiry from jas****Aug 03, 2017

    Will the box hv halal logo ?

    Answer : [Re] Inquiry from jas****

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,

    Our cakes are Halal Certified, and the label will be on the packaging.

    Thank you
    Aaron Chang
    Your Very Treatz

+View all Notice, FAQ, Q&A >>
Signature Charcoal Milk Swiss Roll
Signature Charcoal Milk Swiss Roll
Item Q&A
  • Question : Inquiry for the item from haz****Nov 11, 2017

    Hi why is ur Swiss roll so much more expensive on Qoo10? It’s only $4.50 at Giant Tampines

    Answer : [Re] Inquiry for the item from haz****

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,

    The price indicated is before promotion.

    Thank you
    Your Very Treatz

    Question : [Re] Inquiry for the item from haz****

    What do u mean? $4.50 is the usual price at giant

    Answer : [Re] Inquiry for the item from haz****

    Dear Buyer,

    They are 2 different platforms,
    The cakes here are sold here at your convenience, where you are able to purchase it anywhere within a click or 2 and payment are made hassele free, you are even able to select the timings and dates for the items to be delivered to your door step.

    Where else in gaint you will have to make a trip down and also queue for your the items that you have taken and carry it home.

    It is your choice to purchase the item here at your own convience or at a super market.

    Thank you
    Your Very Treatz

Durian Lovers Special ( Kueh Lapis Plus Swiss Roll)
Durian Lovers Special ( Kueh Lapis Plus Swiss Roll)
Item Q&A
  • Question : Inquiry for the item from dia****Nov 09, 2017

    Hi may I know is it suitable for vegetarian who eats egg & dairies?

    Answer : [Re] Inquiry for the item from dia****

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,
    We regret to inform you that our items are halal certified however we do not have certification for vegetarien.

    Thank you
    Your Very Treatz

  • Question : Inquiry related delivery from yeo****Nov 08, 2017

  • Question : Durian Kueh LapisNov 01, 2017

    Dear,

    Can just order Durian Kush Lapis x 2?

    Answer : [Re] Durian Kueh Lapis

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,

    The promotion comes in a set.

    Thank you
    Your Very Treatz

  • Question : Request deliver timeNov 01, 2017

    Hi Seller,

    If order Durian Kueh Lapis today, can deliver tomorrow? This cake can take Aeroplan because need bring back hometown.

    Thanks

    Answer : [Re] Request deliver time

    Dear Your Very Treatz,

    Thank you for your inquiry,

    Your will have to see is there any slot avaliable for the date that you want. The cake is able be on flight.

    Thank you
    Your Very Treatz

  • Question : Inquiry related delivery from koa****Oct 29, 2017

    Hi
    Can I make 2 order to be deliver to 2 different addresses?
    Thank you

    Answer : [Re] Inquiry related delivery from koa****

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,

    You will need to make serperate order for each address as qxquick only picked up the order according to the address regiestered to the order hence you will not be able to recieved the item at 2 seperate location with 1 order.

    Hope this clarify your inquiry,

    Thank you
    Your Very Treatz

+View all Notice, FAQ, Q&A >>
Mini Assorted Swiss Roll FREE DELIVERY!!
Mini Assorted Swiss Roll FREE DELIVERY!!
Item Q&A
  • Question : Inquiry for the item from car****Nov 06, 2017

    Hi, are swiss rolls delivered frozen? Possible to request for them to be delivered frozen? As we won’t be able to finish all 6 rolls within 5 days. Kindly advise. Thanks!

    Answer : [Re] Inquiry for the item from car****

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,

    The item will be frozen when collected and depends on the rider routing the item may reach to you by frozen or semi frozen


    Thank you
    Your Very Treatz

  • Question : promotion advertisedOct 05, 2017

    hi i would like to purchase your cakes advertised $15.90 . But when i click in .. there is no deal ? is it sold out?

    Answer : [Re] promotion advertised

    Dear Buyer,

    Yes, unfortunately the item is sold out

    You might want to consider trying other items?

    Thanks for your kind support

  • Question : Inquiry for the item from sev****Sep 28, 2017

    Can I only select 2 fav instead of having 6fav each ?

    Answer : [Re] Inquiry for the item from sev****

    Dear Your very treatz support,

    I am sorry to inform you that the fav for the mini swiss rolls bundle set unable to be select.

    Thank you
    Your very treatz

  • Question : Inquiry for the item from ell****Sep 19, 2017

    Hi, how big is the mini swiss roll, do u hv the dimension for the swiss roll?

    Answer : [Re] Inquiry for the item from ell****

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,

    Our Mini Swiss Roll (assorted) pack size is ~280g x 6rolls:

    Length : ~36 cm
    Diameter: 4-5 cm

    Thank you
    Warm Regards,
    Your Very Treatz

  • Question : Inquiry related delivery from sha****Sep 19, 2017

    Hi seller is possible to sent on 25 oct 2 to 5 pm if I order please reply thank

    Answer : [Re] Inquiry related delivery from sha****

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry, you may only choose the dates given by Qoo10 online platform.
    Our promotions do change every week, you may look up for better promotions every week for your event.
    Thank you.
    Cheers,
    Your Very Treatz.

+View all Notice, FAQ, Q&A >>
Original Or Cranberry Flavor KUEH LAPIS!! 1 Whole Cake Plus Free Cheesecake
Original Or Cranberry Flavor KUEH LAPIS!! 1 Whole Cake Plus Free Cheesecake
Item Q&A
  • Question : Inquiry related delivery from lil****Nov 02, 2017

  • Question : Inquiry for the item from cwn****Oct 31, 2017

  • Question : Inquiry for the item from sit****Oct 30, 2017

    Hi is halal.?

    Answer : [Re] Inquiry for the item from sit****

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,

    Our cakes are Halal Certified

    Thank you
    Aaron Chang
    Your Very Treatz

  • Question : Inquiry for the item from ssc****Oct 29, 2017

    The cake can keep for how many days?

    Answer : [Re] Inquiry for the item from ssc****

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,
    The cakes are best consumed within 5 days if kept in the chiller and 1 month if kept in the freezer. It is highly not recommended to refreeze the cakes after defrosted

    Thank you
    Aaron Chang
    Your Very Treatz

  • Question : EnquiryOct 26, 2017

    Hi seller,

    Is is possible to separate the cake into smaller boxes (like of your chocolate and pandan box)?

    Thanks.

    Answer : [Re] Enquiry

    Dear Your Very Treatz Suppoter,

    Thank you for your inquiry,
    We regret to inform you that we are unable to repack the cake here.

    Thank you
    Your Very Treatz

+View all Notice, FAQ, Q&A >>
CHEEZY DEAL
CHEEZY DEAL
Item Q&A
  • Question : hiOct 31, 2017

    today i got 1 set of my item my order should be 2 set

    Answer : [Re] hi

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,

    May I have your order number.

    Thank you
    Your Very Treatz

    Question : [Re] hi

    Can send to back assp

    Answer : [Re] hi

    Dear Serene,

    As spoken we have arrange for the delivery tomorrow.

    Sorry for any inconvienced caused

  • Question : pls send me 1 more to meOct 31, 2017

    seller i think u have wrong , i order 2 set but it come only 1 set

    Answer : [Re] pls send me 1 more to me

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,

    May I have your order number.

    Thank you
    Your Very Treatz

  • Question : Inquiry for the item from cws****Oct 31, 2017

    Hi, i have received the item in good condition. However, there is no baking instruction for the tarts. Can let me know what is the instruction, what temperature and timing? Thank you!

    Answer : [Re] Inquiry for the item from cws****

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,

    The baking instructions should be on the sticker:

    Pre Heat oven at 140 degrees
    Brush a thin layer of egg yolk over the top the tart
    Bake the tart for 10 min
    Let cool 3 min before serving

    Thank you
    Your Very Treatz

  • Question : Baking instructionsOct 31, 2017

    Hi
    The label was missing on the cheese tart box that was delivered to me. Please advise baking instructions. Thanks

    Answer : [Re] Baking instructions

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,

    The baking instructions is as follow:

    Pre Heat oven at 140 degrees
    Brush a thin layer of egg yolk over the top the tart
    Bake the tart for 10 min
    Let cool 3 min before serving

    Thank you
    Your Very Treatz

  • Question : Inquiry for the item from Nor****Oct 28, 2017

    Hi, I can see packaging states cheeese tart is halal certified.
    How about the Original Cheese cake?

    Answer : [Re] Inquiry for the item from Nor****

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,

    Our cakes are Halal Certified

    Thank you
    Aaron Chang
    Your Very Treatz

+View all Notice, FAQ, Q&A >>
Butter Cake Promotion! (5 Flavours to choose! 110 Pcs Per Box) FREE DELIVERY
Butter Cake Promotion! (5 Flavours to choose! 110 Pcs Per Box) FREE DELIVERY
Item Q&A
  • Question : Nett weight of 110 pcs?Oct 29, 2017

    Dear Sir / Ma'am,

    Good day.

    What is the Nett weight
    of the 110 pcs?

    Thank you.

    Answer : [Re] Nett weight of 110 pcs?

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,

    The cake is estimated 2.5 kg.

    Thank you
    Your Very Treatz

  • Question : Inquiry for the item from cel****Oct 13, 2017

  • Question : Inquiry for the item from bel****Oct 14, 2017

  • Question : Inquiry related delivery from cha****Oct 08, 2017

  • Question : Inquiry for the item from sno****Sep 21, 2017

    Will there be restock for other flavours ?

    Answer : [Re] Inquiry for the item from sno****

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry, our promotion(s) changes every week.
    Do check back again for the latest promotions and we appreciate the interest that you have expressed for our products.

    Cheers,
    Your Very Treatz.

+View all Notice, FAQ, Q&A >>
[New Flavour] Chocolate and Pandan KUEH LAPIS BUNDLE!! 2x 350g Cake with FREE DELIVERY!
[New Flavour] Chocolate and Pandan KUEH LAPIS BUNDLE!! 2x 350g Cake with FREE DELIVERY!
Item Q&A
  • Question : Inquiry for the item from pkm****Oct 24, 2017

    Hi, may i know if the kueh lapis is delivered in frozen state? I saw your reply to another person said can keep in freezer for up to 1 month...

    Answer : [Re] Inquiry for the item from pkm****

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,

    The cakes are given to the rider in frozen state.

    Thank you
    Your Very Treatz

  • Question : Inquiry for the item from ell****Oct 23, 2017

    Hi, the kueh lapis can keep how many days?

    Answer : [Re] Inquiry for the item from ell****

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,
    The cakes are best consumed within 5 days if kept in the chiller and 1 month if kept in the freezer. It is highly not recommended to refreeze the cakes after defrosted

    Thank you
    Aaron Chang
    Your Very Treatz

  • Question : PackagingSep 25, 2017

    Hi, can i request to be cut into bite size? Thanks!

    Answer : [Re] Packaging

    Hi, good morning!

    Our pack size is non-customisable.

    Thank you for your enquiry.

    Warm Regards,
    Your Very Treatz

[New Flavour] DURIAN Kueh Lapis! 1 Whole Cake with FREE CHEESECAKE and FREE DELIVERY
[New Flavour] DURIAN Kueh Lapis! 1 Whole Cake with FREE CHEESECAKE and FREE DELIVERY
Item Q&A
  • Question : Inquiry related delivery from Tan****Oct 17, 2017

    Hi seller, order 231897414 is not delivered today. Please advise when it will be delivered.

    Answer : [Re] Inquiry related delivery from Tan****

    Dear Wei Lee,

    Thank you for your iqnuiry,
    According to your selected date the order is suppose to be sent on 30/10/2017

    Thank you
    Aaron Chang
    Your Very Treatz

    Question : [Re] Inquiry related delivery from Tan****

    I have chosen today as the delivery date

    Answer : [Re] Inquiry related delivery from Tan****

    Dear Wei Lee,

    Please see the attached file generated from QOO10 system reflecting 30/10/2017, would you either like to amend to an earlier date or to cancel the order?

    Thank you
    Your Very Treatz

  • Question : Inquiry related delivery from Mic****Sep 29, 2017

    Hivseller can I change the shipping to 5 oct ( Thursday ) 10am to 12 pm thank

    Answer : [Re] Inquiry related delivery from Mic****

    Dear Josephine,

    We have successfully changed your stipulated time slot from 2-5pm to your requested time slot of 10am-12pm.

    Thank you.

    Warm Regards,
    Your Very Treatz.

    Question : [Re] Inquiry related delivery from Mic****

    Ok thank

    Answer : [Re] Inquiry related delivery from Mic****

    Already answered inquiry. If you have another any question, please contact to us.

  • Question : Inquiry for the item from tru****Sep 24, 2017

    Is the cheese used in cheese cake suitable for vegetarians?

    Answer : [Re] Inquiry for the item from tru****

    Dear Your Very Treatz Supporter,

    For Vegetarian will have to depends on how strict the diet is.

    To provide a clearer answer to your enquiries:
    1) No animal gelatin as products are all using plant-based gelatin
    2) No animal fats but using milk fats instead
    3) no alcohol as our manufacturer is halal-certified
    4) eggs are one of the ingredients

    We hope this clarifies.

    Cheers,
    Your Very Treatz.

  • Question : DURIAN KUEH LAPISSep 22, 2017

    Hi Seller,

    I accidently click 2 qty. How to delete 1 qty in the cart?

    Thank You.

    B. Regards,
    Julie

    Answer : [Re] DURIAN KUEH LAPIS

    Hi YourVeryTreatz Supporter,

    We would suggest that you cancel order and re click again.

    We hope this clarifies.

    Thank you.
    Cheers,
    Your Very Treatz.

+View all Notice, FAQ, Q&A >>
Signature Cookies Raisin Chocolate Chip (130g - 180g)
Signature Cookies Raisin Chocolate Chip (130g - 180g)
Item Q&A
  • Question : Inquiry related delivery from Tan****Oct 08, 2017

    Hi seller, is there a minimum moq to get free shipping? I wld like to get this for my colleagues for christmas. What is the expiry date for each batch of cookies?

    Answer : [Re] Inquiry related delivery from Tan****

    Dear Tan,

    We are still working out on the MOQ, alternatievly you may purchase the bundle of 4 cookies with free delivery from this listing:

    http://list.qoo10.sg/g/546041385

    Thank you
    Aaron Chang
    Your Very Treatz

[New Product] Cafe Tri-Sliced Cake Promo! 12 Slicesx 90g with 6 Different Flavours! FREE DELIVERY
[New Product] Cafe Tri-Sliced Cake Promo! 12 Slicesx 90g with 6 Different Flavours! FREE DELIVERY
Item Q&A
  • Question : Inquiry for the item from cat****Oct 07, 2017

    Hi may i know if your cakes are halal certified?

    Answer : [Re] Inquiry for the item from cat****

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,

    Our cakes are Halal Certified

    Thank you
    Aaron Chang
    Your Very Treatz

    Question : [Re] Inquiry for the item from cat****

    Will it be printed on the box?

    Answer : [Re] Inquiry for the item from cat****

    Hi,

    The logo will be printed on the box.

    Thank you
    Aaron Chang
    Your Very Treatz

  • Question : Inquiry for the item from car****Oct 04, 2017

    It supposed to be a birthday cake & I want to arrange in a round shape. Do you have any round board for me to deplay ?

    Answer : [Re] Inquiry for the item from car****

    Dear YourVeryTreatz Supporter,
    We regret to inform that we do not have any round board with regards to your request.
    Thank you.

    Warm Regards,
    Your Very Treatz.

  • Question : Inquiry for the item from sea****Sep 18, 2017

    When will be e delivery if i placed order?

    Answer : [Re] Inquiry for the item from sea****

    Dear Your Very Treatz Supporter,

    From our understanding, Qoo10 online platform has opened up at least a 5 days time slot for placement of orders. You may refer to the delivery time slots available prior to placing order(s).

    We hope this clarifys.

    Cheers,
    Your Very Treatz.

  • Question : Inquiry related delivery from rai****Sep 18, 2017

    Hello may I know if it would be possible to deliver during end of October? Thank you

    Answer : [Re] Inquiry related delivery from rai****

    Dear Your Very Treatz Supporter,

    You may check the date/time slots available from Qoo10 online platform prior to placing orders.

    From our understanding, Qoo10 has a at least 5 days open time slots for you to choose from. Taking in consideration of today, you may wish to check back from time to time for deliveries to be made during end of Oct. Also, the promotions are valid on while stock last basis so we are working hard to come up with more promotions and surprises.

    Stay tuned and check back to Qoo10 till then.

    Cheers,
    Your Very Treatz.

  • Question : Inquiry from lil****Sep 18, 2017

    Is the cheese cakes halal?

    Answer : [Re] Inquiry from lil****

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,

    Our cakes are Halal Certified

    Thank you
    Aaron Chang
    Your Very Treatz

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,

    This inquiry will be closed as it has serve its purpose.
    Kindly send in another inquiry if you have any other inquires.

    Thank you
    Aaron Chang
    Your Very Treatz
    (Sep 19, 2017 10:10)

+View all Notice, FAQ, Q&A >>
Muffin Valina Raisin (80g x 28 Cups)
Muffin Valina Raisin (80g x 28 Cups)
Item Q&A
  • Question : Inquiry for the item from jul****Sep 23, 2017

    Is this item halal?

    Answer : [Re] Inquiry for the item from jul****

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,

    Our cakes are Halal Certified

    Thank you
    Aaron Chang
    Your Very Treatz

Chocolate Butter Cake 110 PCS
Chocolate Butter Cake 110 PCS
Item Q&A
  • Question : Inquiry for the item from jan****Sep 17, 2017

    What is the expiry date?

    Answer : [Re] Inquiry for the item from jan****

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,
    The cakes are best consumed within 5 days if kept in the chiller and 1 month if kept in the freezer. It is highly not recommended to refreeze the cakes after defrosted

    Thank you
    Aaron Chang
    Your Very Treatz

    Question : [Re] Inquiry for the item from jan****

    Thank you. Will this be out of stock again? I'm thinking to order for mid nov delivery..

    Answer : [Re] Inquiry for the item from jan****

    Hi,

    Which item you refering to? I need to check on the mid nov promotion than I able to advise you.

    Ethan
    Your very Treatz

  • Question : Cakes DeliverySep 13, 2017

    hi,
    any chance for Friday morning delivery of 2 boxes if order placed today?

    Answer : [Re] Cakes Delivery

    i meant 15th Sept delivery

    Question : [Re] Cakes Delivery

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,

    We see that the friday slot is still open. you may select the date upon your purchase thank you.

    Thank you
    Aaron Chang
    Your Very Treatz

Signature Cookies Bundle of 4! 4 Different flavours in a Set!
Signature Cookies Bundle of 4! 4 Different flavours in a Set!
Item Q&A
  • Question : Inquiry for the item from hon****Sep 15, 2017

  • Question : Inquiry for the item from rid****Aug 02, 2017

    Are all treatz products halal certified or only some.
    I already bought the halal cakes
    I see some with halal label n some don't confused.

    Answer : [Re] Inquiry for the item from rid****

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,
    Our items are halal certified, the label are on the items itself.

    Thank you
    Aaron Chang
    Zuzen Food Pte Ltd

  • Question : Inquiry for the item from iv_****Aug 02, 2017

    Hi any restock?

    Answer : [Re] Inquiry for the item from iv_****

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,

    The item has just been sold out we will restock if the reviews are good.

    Thank you
    Aaron Chang
    Zuzen Food Pte Ltd

  • Question : Inquiry for the item from wsp****Aug 02, 2017

    What's the bottle size?

    Answer : [Re] Inquiry for the item from wsp****

    Dear Your Very Treatz Supporter,

    Thank you for your inqury,

    Our cookies weigh estimated 130 g - 180g per bottle.

    Thank you
    Aaron Chang
    Zuzen Food Pte Ltd

  • Question : Inquiry for the item from mst****Aug 02, 2017

    Can we choose 2 flavours we want instead of 4 different flavors? When expire? How many grams each bottle?

    Answer : [Re] Inquiry for the item from mst****

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry and interest in our product,

    We regret to inform you that the cookies comes in a set and we are unable to change flavours each bottles weigh est 130g - 180g and the cookies expire in 21/07/2018

    Thank you
    Aaron Chang
    Zuzen Food Pte Ltd

+View all Notice, FAQ, Q&A >>
New PRUNE KUEH LAPIS!! 1 Whole Cake with Free Cheesecake FREE DELIVERY!!
New PRUNE KUEH LAPIS!! 1 Whole Cake with Free Cheesecake FREE DELIVERY!!
Item Q&A
  • Question : Expiry dateAug 25, 2017

    Please advise the expiry date PRINTED on the box. PLEASE refrain to reply the following
    ***the cakes are best consumed within 5 days if kept in the chiller and 1 month if kept in the freezer. It is highly not recommended to refreeze the cakes after defrosted. The cakes expiry date is based on the your order delivery date.****

    Answer : [Re] Expiry date

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,
    The cakes expiry depends on the date of your delivery.

    Thank you
    Aaron Chang
    Your Very Treatz

    Question : [Re] Expiry date

    you are not answering qns again. there is a EXPiRY PRINTED ON THE BOX.

    Answer : [Re] Expiry date

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,
    The cakes are best consumed within 5 days if kept in the chiller and 1 month if kept in the freezer. It is highly not recommended to refreeze the cakes after defrosted. The expiry date printed on the box is for us as we have to proper storing confition. Once the item is delivered to you. You will have to follow the expiry date given by us which the above information mentioned.

    Thank you
    Aaron Chang
    Your Very Treatz

  • Question : Inquiry for the item from cru****Aug 25, 2017

    Hi. Are your cakes halal certified by Muis? Thank you.

    Answer : [Re] Inquiry for the item from cru****

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,

    Our cakes are Halal Certified

    Thank you
    Aaron Chang
    Your Very Treatz

  • Question : Inquiry for the item from pau****Aug 25, 2017

    Why I order yesterday but no free cheesecake? Price are more cheaper today too

    Answer : [Re] Inquiry for the item from pau****

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,

    We will be having promotions and special sales now and then.

    Thank you
    Aaron Chang
    Your Very Treatz

  • Question : Free cheesecakeAug 25, 2017

    Hi, How big is the free cheesecake? Thanks

    Answer : [Re] Free cheesecake

    Dear Eve,

    Thank you for your inquiry, the cheese cake is 250g

    Thank you
    Aaron Chang
    Your Very Treatz

  • Question : Inquiry for the item from won****Aug 25, 2017

    Hi, is it possible to have a plain Kueh lapis cake WITHOUT the prunes ?
    Please advise & thank you.

    Answer : [Re] Inquiry for the item from won****

    Dear Your Very Treat Supporter,

    Thank you for your inquiry,
    Our original kueh lapis promotion will be out next month.

    Thank you
    Aaron Chang
    Your Very Treatz

+View all Notice, FAQ, Q&A >>