Q&A board

Q & A Lists
Item Question & Answer
[Newly Launch] Pre Sliced Strawberry Sponge Cake! 85 PCS/Box! FREE DELIVERY
[Newly Launch] Pre Sliced Strawberry Sponge Cake! 85 PCS/Box! FREE DELIVERY
Item Q&A
  • Question : Order no. 278827560Oct 20, 2018

    Hi Seller,

    I have order on 13 Oct under order no. 278827560 for 29 Oct 2-4pm delivery.
    Can help to change delivery to 22 Oct 2-4pm delivery instead?
    Awaiting for your urgent reply.
    Had emailed earlier but no reply from you yet.

    Answer : [Re] Order no. 278827560

    If 22 Oct 2-4pm cannot, how about 23 Oct 10-12pm?
    Awaiting for your urgent reply.

    Question : [Re] Order no. 278827560

    Dear Customer,

    23/10 are fully booked, any other date u want to change

    Thanks

    Answer : [Re] Order no. 278827560

    Any way you can help to deliver today or tomorrow? As 24/10 bring parents and brother go hospital whole day to do some testing, thought to share with them the cake?

    Question : [Re] Order no. 278827560

    Emailed you last week but no reply until today....possible to make arrangement?

    Answer : [Re] Order no. 278827560

    My original date 29/10 will not be possible now as I will be whole day in hospital.

    Question : [Re] Order no. 278827560

    if today or tomorrow 10-1pm or 2-3pm really cannot, then no choice possible to be 25/10 10-12pm?
    really hope you can help to check whether today or tomorrow can or not, so I can share the cake with my parents and brother as we do not stay together and I only meet them on 24/10.

    Answer : [Re] Order no. 278827560

    Hi Soon Li Fung,
    We regret to inform you that the slots for today and tomorrow are fully booked and taken up.
    However, we have managed to reschedule to be 25th Oct 2018 (Thursday) for you instead.

    We hope that this arrangement is fine with you.

    We sincerely apologise for any inconveniences caused.

    Thank you for your support.

    Warm Regards,
    YVT

    Question : [Re] Order no. 278827560

    thank you, so the timing for 25 Oct is 10-12pm?

    Answer : [Re] Order no. 278827560

    Good morning!

    Yes, the delivery timing is between 10am - 12pm.

    Thank you.

    Warm Regards,
    YVT

    Question : [Re] Order no. 278827560

    thank you!

    Answer : [Re] Order no. 278827560

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,

    This inquiry will be closed as it has serve its purpose.
    Kindly send in another inquiry if you have any other inquires.

    Thank you
    Your Very Treatz

    Question : [Re] Order no. 278827560

    Sure! thank you!

    Answer : [Re] Order no. 278827560


    Thank you for your kind support!

  • Question : Inquiry for the item from yay****Oct 23, 2018

    Hi there
    Want to check, is it halal?
    Your other cakes such as butter cake is halal.
    Thank you for reading/replying

    Answer : [Re] Inquiry for the item from yay****

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,

    This inquiry will be closed as it has serve its purpose.
    Kindly send in another inquiry if you have any other inquires.

    Thank you
    Your Very Treatz

  • Question : Inquiry for the item from yay****Oct 23, 2018

    Hi there
    Want to check, is it halal?
    Your other cakes such as butter cake is halal.
    Thank you for reading/replying

    Answer : [Re] Inquiry for the item from yay****

    Hi there,

    Good morning.

    This item is in the midst of obtaining Halal Certification as it's a new product.

    But it came from the same maunufacturing factory as the other cakes. As such, no pork and no lard.

    We hope this clarify matters.

    Thank you.

    Warm Regards,
    YVT

  • Question : Inquiry for the item from mgk****Oct 16, 2018

    What is the weight of the cake? Thanks.

    Answer : [Re] Inquiry for the item from mgk****

    Hi, Good morning.

    The Strawberry Sponge Cake is approximately 900g.

    Thank you for the support.

    Warm Rgds,
    YVT

  • Question : 关于商品con****会员的咨询。Oct 15, 2018

    85Pcs?

    Answer : [Re] 关于商品con****会员的咨询。

    Dear Customer,

    Yes ~~85pcs

    Thank you

    Question : [Re] 关于商品con****会员的咨询。

    Have pic ?

    Answer : [Re] 关于商品con****会员的咨询。

    Only strawberry favourites?

    Question : [Re] 关于商品con****会员的咨询。

    Hi there,

    Yes. Currently only launching the Strawberry Flavor to test Market response.

    Thank you for the support.

    Warm Regards,
    YVT

+View all Notice, FAQ, Q&A >>
Butter Cake Promotion! (5 Flavours to choose! 110 Pcs Per Box) FREE DELIVERY
Butter Cake Promotion! (5 Flavours to choose! 110 Pcs Per Box) FREE DELIVERY
Item Q&A
  • Question : 关于商品con****会员的咨询。Sep 24, 2018

    Hi no more kuih lapis?

    Answer : [Re] 关于商品con****会员的咨询。

    Hi Your Very Treatz Supporter,

    do you mind giving us your contact numbers so that we may liaise with you?

    Thank you for expressing interest in our products.

    Warm Regards,
    YVT

    Question : [Re] 关于商品con****会员的咨询。

    I saw at ntuc have sell cheese cake and roll cake ,kuih lapis no only ?when have offer again?

    Answer : [Re] 关于商品con****会员的咨询。

    Hi there,
    We will be lauching the Prune Kueh Lapis (Layer Cake) this coming weekends.
    Stay tune and check out Your Very Treatz at Qoo10.

    Thank you for your support.
    Cheers!

  • Question : Inquiry for the item from ang****Oct 21, 2018

    Hi any new stock coming for brownies? Wants to order for church function early Dec.

    Answer : [Re] Inquiry for the item from ang****

    Hi there,
    We have managed to replenish stock over the weekends.

    Do check back Your Very Treatz at Qoo10 and place your orders.

    Thank you for your support.

    Greatly appreciate.

    Warm Regards,
    YVT

  • Question : Inquiry for the item from wen****Oct 21, 2018

    Hi seller

    Will you be re stocking the brownie cake anytime soon???

    Answer : [Re] Inquiry for the item from wen****

    Hi there,
    We have managed to replenish stock over the weekends.

    Do check back Your Very Treatz at Qoo10 and place your orders.

    Thank you for your support.

    Greatly appreciate.

    Warm Regards,
    YVT

  • Question : HELPOct 10, 2018

    Hi Seller MUSTdeilvery my order on 12/10/2018 B4 2pm Thanks

    Answer : [Re] HELP

    Desar Customer,

    Item will be delivery before 2pm

    Thank you

  • Question : Inquiry for the item from jas****Oct 05, 2018

    Any restock for Marble ? Thanks

    Answer : [Re] Inquiry for the item from jas****

    Hi, good Morning.

    We have just updated and replenish the stock count.

    Thank you for your kind reminder and support.

    Warm Regards,
    YVT

+View all Notice, FAQ, Q&A >>
[Your Very Treatz ] Mix and Match Bundle 3 PROMO! (6 Flavours Available)
[Your Very Treatz ] Mix and Match Bundle 3 PROMO! (6 Flavours Available)
Item Q&A
  • Question : Inquiry related delivery from car****Oct 17, 2018

  • Question : Inquiry for the item from sam****Sep 07, 2018

    Hi what is the length of each roll?

    Answer : [Re] Inquiry for the item from sam****

    Dear Customer,

    Length of the swissroll +-16cm.

    Thank you

  • Question : Add customised messageAug 24, 2018

  • Question : Inquiry for the item from Mat****Aug 11, 2018

    Your cakes are all made in Malaysia?

    Answer : [Re] Inquiry for the item from Mat****

    Hi there,
    Yes, the cakes are manufactured in Malaysia.

    Thank you for your support.

    Warm Regards,
    YVT

  • Question : Inquiry for the item from amy****Aug 10, 2018

    Hello, your mix and match it’s only between coffee roll and charcoal milk? Choice 1, 2, and 3 are the same.

    Answer : [Re] Inquiry for the item from amy****

    Hi there,

    We have updated the inventory.

    Apologies for any inconveniences caused.

    Thank you for your support.

    Warm Regards,
    YVT

+View all Notice, FAQ, Q&A >>
[Newly Launch] Classic Cube Cakes(48pcs/box)! 3 Different Flavours Available! FREE DELIVERY
[Newly Launch] Classic Cube Cakes(48pcs/box)! 3 Different Flavours Available! FREE DELIVERY
Item Q&A
  • Question : Inquiry for the item from dor****Sep 14, 2018

    Hi would u be restocking the chocolate?

    Answer : [Re] Inquiry for the item from dor****

    Good morning,

    Classic Cube Chocolate will be restock by coming Tue.

    Thank you for your support

    Question : [Re] Inquiry for the item from dor****

    Tq

    Answer : [Re] Inquiry for the item from dor****

    Already answered inquiry. If you have another any question, please contact to us.

  • Question : Inquiry for the item from car****Aug 28, 2018

    Just a suggestion.... To sell mixed flavors. All3 toes in a box of 48 pieces

    Answer : [Re] Inquiry for the item from car****

    Dear Customer,

    Noted your suggestion with Thanks !!

    .
    (Aug 29, 2018 08:43)

  • Question : Can pack in 2 boxesAug 27, 2018

    Dear seller,
    If I order the 48 pcs/box, is it possible for you to repack it into 2 boxes for me. Thank you

    Answer : [Re] Can pack in 2 boxes

    Dear Customers,

    We are unable to do repacking on our side.

    Thank you

    .
    (Aug 27, 2018 10:32)

  • Question : Inquiry for the item from 018****Aug 26, 2018

  • Question : Inquiry for the item from Mrs****Aug 24, 2018

    Hello, are the cakes Halal certified?

    Answer : [Re] Inquiry for the item from Mrs****

    Dear Customer's,

    Our classic cake is Halal Certified.

    Thank you

    .
    (Aug 24, 2018 09:52)

+View all Notice, FAQ, Q&A >>
Mini Assorted Swiss Roll FREE DELIVERY!!
Mini Assorted Swiss Roll FREE DELIVERY!!
Item Q&A
  • Question : Inquiry for the item from sul****Sep 05, 2018

    How long period can the cake be kept in the fridge/freezer?

    Answer : [Re] Inquiry for the item from sul****

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,
    The cakes are best consumed within 5 days if kept in the chiller and 1 month if kept in the freezer. It is highly not recommended to refreeze the cakes after defrosted

    Thank you
    Your Very Treatz

  • Question : Inquiry related delivery from com****Sep 04, 2018

  • Question : Inquiry for the item from bin****Sep 04, 2018

    Is this halal?

    Answer : [Re] Inquiry for the item from bin****

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,

    Most of our cakes are Halal Certified.
    This treatz is one of it.

    Thank you
    Your Very Treatz

  • Question : Inquiry related delivery from bin****Sep 01, 2018

  • Question : Inquiry for the item from drp****Jul 17, 2018

+View all Notice, FAQ, Q&A >>
2 WHOLE CHEESECAKE (2x Original Cheese Bundle) 250g/Each! FREE DELIVERY!
2 WHOLE CHEESECAKE (2x Original Cheese Bundle) 250g/Each! FREE DELIVERY!
Item Q&A
  • Question : Inquiry for the item from est****Aug 05, 2018

    When will item stock and promotion be available?

    Answer : [Re] Inquiry for the item from est****

    Hi there,
    We have just recently launch a promotion which was the duo set of Original Light Cheesecake and Chocolate Light Cheesecake.

    Thus, there will not be any promotion in the near future.

    We are planning to phase out the Chocolate Light Cheesecake, however; you are able to purchase our Original Light Cheesecake from Leading NTUC Fairprice outlets.

    Thank you for expressing interest and your warm support.

    Warm Regards,
    YVT

  • Question : Inquiry for the item from zoo****Jul 18, 2018

    Hi please advise if the cheesecake is the light and fluffy or dense type ?thank you.

    Answer : [Re] Inquiry for the item from zoo****

    Hi,
    Good morning.

    The cheesecake is the light in taste and texture.

    Thank you for your support.

    Warm Regards,
    YVT.

  • Question : Inquiry for the item from sul****Jul 18, 2018

    Is ur cheesecake halal?

    Answer : [Re] Inquiry for the item from sul****

    Good Morning.
    Yes, the cheesecakes are halal.

    Thank you for your support.

    Warm Regards,
    YVT

  • Question : Inquiry for the item from ell****Jul 18, 2018

    Hi, how many dys can i keep?

    Answer : [Re] Inquiry for the item from ell****

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,
    The cakes are best consumed within 5 days if kept in the chiller and 1 month if kept in the freezer. It is highly not recommended to refreeze the cakes after defrosted.

    Thank you
    Your Very Treatz

  • Question : Inquiry for the item from yam****Jul 18, 2018

    Hi

    Can I request delivery to another address?

    Answer : [Re] Inquiry for the item from yam****

    Hi,

    We are unable to amend the address.

    We would suggest that you cancel the order and make another purchase order with the desired address.

    Thank you for your support.

    Warm Regards,
    YVT

+View all Notice, FAQ, Q&A >>
BACK BY POPULAR DEMAND! YourVeryTreatz Original KUEH LAPIS(Pre Cut 96 Slices) Promo!! Free Delivery!
BACK BY POPULAR DEMAND! YourVeryTreatz Original KUEH LAPIS(Pre Cut 96 Slices) Promo!! Free Delivery!
Item Q&A
  • Question : Inquiry for the item from val****Jun 22, 2018

    No longer selling Cranberry and prune flavour?

    Answer : [Re] Inquiry for the item from val****

    Dear Your Very Treatz Supporter,

    The Cranberry and Prune Kueh Lapis (Layer Cake) are seasonal items.

    We regret to inform that the Cranberry Lapis is out of stock. However, a check from the system reveals we do still have stock for the Prune Lapis.

    Thank you for your support.

    Warm Regards,
    YVT

  • Question : Inquiry for the item from cha****Jun 17, 2018

  • Question : Inquiry for the item from hua****Jun 13, 2018

  • Question : Inquiry for the item from wai****Jun 13, 2018

    Hi, is it made locally?

    Answer : [Re] Inquiry for the item from wai****

    Dear Buyer,

    It made in Malaysia.

    Thanks

  • Question : Inquiry for the item from rac****Jun 12, 2018

    Hi. How many grams is this?

    Answer : [Re] Inquiry for the item from rac****

    Hi Your Very Treatz Supporter,

    The kueh lapis original (Layer cake) per piece is approximately 10g each.

    We hope this clarify matters.

    Thank you.

    Warm Regards,
    YVT

+View all Notice, FAQ, Q&A >>
Cheesecake Special 48pcs Per Box (3cm x 3cm per pc) Limited Qty Grab Now!~!!!
Cheesecake Special 48pcs Per Box (3cm x 3cm per pc) Limited Qty Grab Now!~!!!
Item Q&A
  • Question : Inquiry for the item from koh****May 09, 2018

    hi when will oreo cheesecake be restocked?

    Answer : [Re] Inquiry for the item from koh****

    Dear Koh,

    Pls Contact me at HP: 8444 8484 Ethan

    Thanks


    .
    (Jun 05, 2018 09:50)

  • Question : Inquiry for the item from rac****Apr 15, 2018

    is it halal

    Answer : [Re] Inquiry for the item from rac****

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,

    Most of our cakes are Halal Certified.
    This treatz is one of it.

    Thank you
    Aaron Chang
    Your Very Treatz

  • Question : Inquiry for the item from jen****Feb 28, 2018

    hi hi marble cheese will u restock ?

    Answer : [Re] Inquiry for the item from jen****

    Dear YVT Supporter,

    Thank you for your inquiry the restock will be after this promotion.

    Thank you

    Question : [Re] Inquiry for the item from jen****

    ok thanks
    by the way i dun get the free gift ?

    Answer : [Re] Inquiry for the item from jen****

    Dear YVT Supporter,

    Our free gifts are currently out of stock.

    Thank you

  • Question : Inquiry related delivery from shi****Feb 27, 2018

    The free gift is out of stock. There will be a cooler bag to store the cheesecake during the delivery.

    Answer : [Re] Inquiry related delivery from shi****

    Dear YVT Supporter,

    Thank you for your inquiry,

    The free gift includes the cooler bag, hence there will be no cooler bag given too.

    Thank you

    Question : [Re] Inquiry related delivery from shi****

    But how it is store during the delivery? Room temperature or ice pack ?

    Answer : [Re] Inquiry related delivery from shi****

    Dear YVT Supporter,

    The qxquick riders who has collect from us before will have cooler box to transport our items.

    Thank you

  • Question : Inquiry from apc****Feb 27, 2018

    Free gift out of stock refer to coolee bag or cutlery set?
    Would u send free gift when it is available?

    Answer : [Re] Inquiry from apc****

    Dear YVT Supporter,

    We regret to inform you, that we will not send out the free gift when there is stock.

    Thank you

+View all Notice, FAQ, Q&A >>
HOKKAIDO CHEESE TART PROMO! Bundle of 2x 360g(Total 12 Pieces)! FREE Chocolate or Pandan Kueh Lapis!
HOKKAIDO CHEESE TART PROMO! Bundle of 2x 360g(Total 12 Pieces)! FREE Chocolate or Pandan Kueh Lapis!
Item Q&A
  • Question : Inquiry for the item from ang****Jan 28, 2018

    How long can we keep in the fridge or freezer after receiving item?

    Answer : [Re] Inquiry for the item from ang****

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,
    The cakes are best consumed within 5 days if kept in the chiller and 1 month if kept in the freezer. It is highly not recommended to refreeze the cakes after defrosted

    Thank you
    Aaron Chang
    Your Very Treatz

  • Question : Inquiry related delivery from loo****Dec 12, 2017

    Hi seller, can we choose the delivery date and time?

    Answer : [Re] Inquiry related delivery from loo****

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,
    Yes you may pick your desired date and timing by clicking on "pick a delivery timing" link just beside qxquick delivery option.

    Thank you

  • Question : Inquiry for the item from ham****Dec 09, 2017

    Is it halal?

    Answer : [Re] Inquiry for the item from ham****

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,
    This is Halal.

    Your Very Treatz

Signature Cookies Bundle of 4! 4 Different flavours in a Set!
Signature Cookies Bundle of 4! 4 Different flavours in a Set!
Item Q&A
  • Question : Inquiry for the item from my_****Dec 16, 2017

    Is there an expiry date for the cookies?

    Answer : [Re] Inquiry for the item from my_****

    Dear YVT Supporter,

    Thank you for your inquiry,

    The cookies best before date is 8 Nov 2018.

    Thank you

  • Question : Inquiry for the item from con****Dec 13, 2017

    Hi Seller, it’ll be great if you can bring back the Group Buy promotion for the X’mas season. Many thanks.

    Answer : [Re] Inquiry for the item from con****

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,
    Do look forward to this weekends for the cookies deal.

    Thank you
    Your Very Treatz

  • Question : What is the tracking number?Dec 13, 2017

    Hi, please call me to come down collect. Do not send to Logistics if not goods will be rejected. What is the tracking number?

    Answer : [Re] What is the tracking number?

    Dear Your Very Treatz Supporter,

    We will inform the rider to contact you

    Thank you
    Your Very Treatz

  • Question : Inquiry related delivery from con****Nov 29, 2017

  • Question : Inquiry for the item from hon****Sep 15, 2017

+View all Notice, FAQ, Q&A >>