Q&A board

Q & A Lists
Item Question & Answer
YourVeryTreatz Cafe Whole Cake (650g) 5 Flavours Available!
YourVeryTreatz Cafe Whole Cake (650g) 5 Flavours Available!
Item Q&A
  • Question : Inquiry for the item from wen****Apr 25, 2018

    Hi.

    I read one of the reviews, there is rum in the tiramisu flavour. Please confirm if it’s same for kids to consume.

    Thanks.

    Answer : [Re] Inquiry for the item from wen****

    Dear YVT Supporter,

    Thank you for your inquiry, our Tiramisu is halal certified so it does not contain alcohol. Hence it is safe for muslims and children.

    Thank you

  • Question : Choc mint cakeApr 21, 2018

    Can I know whether the cake can be put in freezer and kept for a couple of weeks? Thanks

    Answer : [Re] Choc mint cake

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,
    The cakes are best consumed within 5 days if kept in the chiller and 1 month if kept in the freezer. It is highly not recommended to refreeze the cakes after defrosted

    Thank you
    Aaron Chang
    Your Very Treatz

  • Question : Inquiry related delivery from Dra****Apr 18, 2018

[Your Very Treatz ] Mix and Match Bundle 3 PROMO! (6 Flavours Available)
[Your Very Treatz ] Mix and Match Bundle 3 PROMO! (6 Flavours Available)
Item Q&A
  • Question : Inquiry for the item from jae****Apr 20, 2018

  • Question : Inquiry related delivery from reh****Apr 18, 2018

    Hi cake suppose to arrive frm 12.00pm to 2.00pm.....still not here yet

    Answer : [Re] Inquiry related delivery from reh****

    Dear Rehena,

    Thank yoou for your inquiry,
    We would like to inform you that you have selected 19/04/2018 12-2pm for your desired shipping. Hence there is no delivery today.
    Kindly double check your order.

    Thank you

  • Question : Inquiry for the item from jwa****Apr 18, 2018

  • Question : Inquiry for the item from van****Mar 27, 2018

    May I know the cakes are halal certified?

    Answer : [Re] Inquiry for the item from van****

    Hi,

    Yes the cakes are halal-certified.

    We hope this clarifies matters.

    Thank you for your support.

    Question : [Re] Inquiry for the item from van****

    thank you for the reply. i would like to order for my girl's school birthday party. The school only allows halal certified cake. can i have the certified cert after i order?

    Answer : [Re] Inquiry for the item from van****

    Hi,

    Yes please send us another inquiry via your order to request for the halal certificate.

    Thank you

    Question : [Re] Inquiry for the item from van****

    i already ordered. My order number is 251267297. Can you please send me the cert. Thank you.

    Answer : [Re] Inquiry for the item from van****

    Dear Vanessa,

    Please see attached Halal certificate as required.

    Thank you

  • Question : Inquiry related delivery from ora****Mar 11, 2018

    Hi if I order now can I receive on wed afternoon to my office?

    Answer : [Re] Inquiry related delivery from ora****

    Dear YVT Supporter,

    Thank you for your inquiry,
    If you are able to select the the desired delivery time slot and date upon your order. Then we will fufill the order accordingly.

    Thank you

+View all Notice, FAQ, Q&A >>
New CRANBERRY KUEH LAPIS!! 1 Whole Cake with FREE DELIVERY!!
New CRANBERRY KUEH LAPIS!! 1 Whole Cake with FREE DELIVERY!!
Item Q&A
  • Question : Inquiry for the item from alr****Apr 20, 2018

    Hope there will be time-sale again. Many are waiting for your discount & promo. We missing it leh.

    Answer : [Re] Inquiry for the item from alr****

    Dear YVT Supporter,

    Thank you for your continous support, we hear you !.
    Do look out for the promotion next week !
    Hint: somethign that everyone is missing :)

    Your Very Treatz

  • Question : Inquiry for the item from fio****Mar 22, 2018

    Can i order? How to contact you? Any kind of lapis is ok

    Answer : [Re] Inquiry for the item from fio****

    Hi Your Very Treatz Supporter,

    Our heartfelt appreciation for your love in our lapis.

    Unfortunately, we regret to inform you that the lapis selection is out of stock for the time being.

    Stay tune for the latest updates and promotions.

    Thank you once again.

  • Question : Inquiry for the item from tan****Mar 19, 2018

  • Question : Item not reflected in select itemMar 11, 2018

    Hi seller, I saw the promo you had for cranberry lapis. I was going to purchase, but the select item before group buy reflect only durian lapis and not cranberry. Should I proceed? Please advise. Thanks

    Answer : [Re] Item not reflected in select item

    Dear YVT Supporter,

    Thank you for your inquiry, the cranberry lapis has been sold out already. We are left with durian Lapis.

    Thank you

  • Question : Inquiry for the item from foo****Mar 10, 2018

    Hi, plan to restock the original flavour? Tq

    Answer : [Re] Inquiry for the item from foo****

    Dear YVT Supporter,

    Thank you for your inquiry,
    The Original Flavour will not be restocked for awhile.

    Thank you

+View all Notice, FAQ, Q&A >>
[New Product] Cafe Tri-Sliced Cake Promo! 12 Slicesx 90g with 6 Different Flavours! FREE DELIVERY
[New Product] Cafe Tri-Sliced Cake Promo! 12 Slicesx 90g with 6 Different Flavours! FREE DELIVERY
Item Q&A
  • Question : Change of Delivery DateApr 18, 2018

    Hi

    May I change the delivery date to Wed 25 April. No change in time.

    Please confirm

    Thank you.

    Answer : [Re] Change of Delivery Date

    Dear YVT Supporter,

    Thank you for your inquiry,

    May I have your order number please.

    Thank you

    Question : [Re] Change of Delivery Date

    253612623

    Answer : [Re] Change of Delivery Date

    Dear Rebbeca,


    Your order has been amended as requested.

    Thank you

  • Question : Inquiry for the item from bee****Mar 13, 2018

    The cake hv been manufactured more then 3 months ago, is it safe to consume ?

    Answer : [Re] Inquiry for the item from bee****

    Dear YVT Supporter,

    Our cakes are fresh forzen and we have a special freezer to keep the cakes. However when it is delivered the caked will have to be consumed within 5 days after chilled and you may keep up to a month in the freezer.

    Please be assured that we are sound minded buiness entity, we do not sell unconsumable items to our supporters.

    Thank you

  • Question : QueriesMar 10, 2018

    Fresh or frozen. If frozen, when is the manufacturing date and expiry date for this batch on Time Sale?

    Answer : [Re] Queries

    Dear YVT Supporter,

    Thank you for your inquiry,

    This if frozen and manufactured on Nov 2017.

    Thank you

  • Question : Order£ 242687627 - Change Date to 26 Jan 18Jan 22, 2018

    Regarding my request to change my order date from 25th to 26th Jan. Please do reply asap.
    Thanks

    Answer : [Re] Order£ 242687627 - Change Date to 26 Jan 18

    Dear Loh,

    Thank you for your inquiry,

    Your order has been ameneded as requested.

    Thank you

    Question : [Re] Order£ 242687627 - Change Date to 26 Jan 18

    Thanks for the help.

    Answer : [Re] Order£ 242687627 - Change Date to 26 Jan 18

    Already answered inquiry. If you have another any question, please contact to us.

  • Question : Order 242687627 - Change is delivery date to 26 Jan 18Jan 22, 2018

+View all Notice, FAQ, Q&A >>
Hokkaido Cream Cakes 2 Flavours  x (40G x 10 Cups) FREE DELIVERY!!
Hokkaido Cream Cakes 2 Flavours x (40G x 10 Cups) FREE DELIVERY!!
Item Q&A
  • Question : Inquiry for the item from sin****Apr 18, 2018

    Cam Clarify. The promo price is for how many cupcakes?the add on of $5.90 is for how many cupcakes?

    Answer : [Re] Inquiry for the item from sin****

    Dear YVT Supporter,

    Thank you for your inquiry,

    The promo now is for 10 cupcakes and the add on is for 10 cupcakes also.

    Thank you

  • Question : Inquiry for the item from lea****Mar 22, 2018

    Can i mix ?

    Answer : [Re] Inquiry for the item from lea****

    Dear Andy,

    your order no 250606065, your order is 1 Hokkaido chocolate cake and 1 Hokkaida Cream cake so I presume it consider mix.

    Hope my answer find you well. Thank you

    Question : [Re] Inquiry for the item from lea****

    I mean if i order 1 only . Can i request for mix.

    Answer : [Re] Inquiry for the item from lea****

    Hi Andy,

    We regret to inform you that you can't request for mix in a packet as it's already being pre-packed per flavor by manufacturer.

    We hope this clarifies matters.

    Thank you for your support.

  • Question : Inquiry for the item from tio****Mar 20, 2018

    Is the add on referring to 10 cup cakes?

    Answer : [Re] Inquiry for the item from tio****

    Hi,

    Yes. The add-on is referring to 10 cup cakes.
    10 + 10 = 20 cup cakes if you were to do the add-on.

    We hope this clarifies matters.

    Thank you for your support.

  • Question : Inquiry for the item from clb****Mar 03, 2018

    Is the product "halal"

    Answer : [Re] Inquiry for the item from clb****

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,

    Most of our cakes are Halal Certified.
    This treatz is one of it.

    Thank you
    Aaron Chang
    Your Very Treatz

  • Question : Inquiry related delivery from rid****Feb 24, 2018

+View all Notice, FAQ, Q&A >>
2 WHOLE CHEESECAKE (Original Cheese and Chocolate Cheese Bundle) 2 x 250g
2 WHOLE CHEESECAKE (Original Cheese and Chocolate Cheese Bundle) 2 x 250g
Item Q&A
  • Question : Inquiry for the item from tor****Apr 17, 2018

    Hi how long can we keep the cakes?and need to put in fridge?

    Answer : [Re] Inquiry for the item from tor****

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,
    The cakes are best consumed within 5 days if kept in the chiller and 1 month if kept in the freezer. It is highly not recommended to refreeze the cakes after defrosted

    Thank you
    Aaron Chang
    Your Very Treatz

    Question : [Re] Inquiry for the item from tor****

    Hi thks for reply..is it supposed to be kept in chiller?

    Answer : [Re] Inquiry for the item from tor****

    Hi,

    The cakes are best kept in the chiller.

    Thank you

  • Question : Inquiry for the item from lil****Nov 18, 2017

    Hi
    I have tried placing orders for the cheese cakes but a message keeps popping up showing there is only 1 item although I have chosen both original cheesecakes. It order does not in the cart although I added it.

    Answer : [Re] Inquiry for the item from lil****

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,

    The item is out of stock at the moment.

    Thank You

  • Question : Enquiry on choc cheesecakeNov 17, 2017

    Hi seller, i checked you have chocolate cheesecake listing individually. but why for this bundle cannot choose choc though title is both?

    Answer : [Re] Enquiry on choc cheesecake

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,

    We regret to inform you that the promotion for the chocolate version is out of stock at the moment.

    Thank you
    Your Very Treatz

Cheesecake Special 48pcs Per Box (3cm x 3cm per pc) Limited Qty Grab Now!~!!!
Cheesecake Special 48pcs Per Box (3cm x 3cm per pc) Limited Qty Grab Now!~!!!
Item Q&A
  • Question : Inquiry for the item from rac****Apr 15, 2018

    is it halal

    Answer : [Re] Inquiry for the item from rac****

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,

    Most of our cakes are Halal Certified.
    This treatz is one of it.

    Thank you
    Aaron Chang
    Your Very Treatz

  • Question : Inquiry for the item from jen****Feb 28, 2018

    hi hi marble cheese will u restock ?

    Answer : [Re] Inquiry for the item from jen****

    Dear YVT Supporter,

    Thank you for your inquiry the restock will be after this promotion.

    Thank you

    Question : [Re] Inquiry for the item from jen****

    ok thanks
    by the way i dun get the free gift ?

    Answer : [Re] Inquiry for the item from jen****

    Dear YVT Supporter,

    Our free gifts are currently out of stock.

    Thank you

  • Question : Inquiry related delivery from shi****Feb 27, 2018

    The free gift is out of stock. There will be a cooler bag to store the cheesecake during the delivery.

    Answer : [Re] Inquiry related delivery from shi****

    Dear YVT Supporter,

    Thank you for your inquiry,

    The free gift includes the cooler bag, hence there will be no cooler bag given too.

    Thank you

    Question : [Re] Inquiry related delivery from shi****

    But how it is store during the delivery? Room temperature or ice pack ?

    Answer : [Re] Inquiry related delivery from shi****

    Dear YVT Supporter,

    The qxquick riders who has collect from us before will have cooler box to transport our items.

    Thank you

  • Question : Inquiry from apc****Feb 27, 2018

    Free gift out of stock refer to coolee bag or cutlery set?
    Would u send free gift when it is available?

    Answer : [Re] Inquiry from apc****

    Dear YVT Supporter,

    We regret to inform you, that we will not send out the free gift when there is stock.

    Thank you

  • Question : Inquiry from kkj****Feb 27, 2018

    Can keep for how long?

    Answer : [Re] Inquiry from kkj****

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,
    The cakes are best consumed within 5 days if kept in the chiller and 1 month if kept in the freezer. It is highly not recommended to refreeze the cakes after defrosted

    Thank you
    Aaron Chang
    Your Very Treatz

+View all Notice, FAQ, Q&A >>
Butter Cake Promotion! (5 Flavours to choose! 110 Pcs Per Box) FREE DELIVERY
Butter Cake Promotion! (5 Flavours to choose! 110 Pcs Per Box) FREE DELIVERY
Item Q&A
  • Question : Inquiry related delivery from win****Apr 04, 2018

    Hi seller, if I were to make payment for an order today for Friday after delivery. Is it possible?

    Regards,
    Michelle

    Answer : [Re] Inquiry related delivery from win****

    Dear Michelle,

    Thank you for your inquiry,
    We will deliver according to the selected desired shipping date via the qxquick selection, hence if you are able to select the date that you wanted then we will be able to deliver to you accordingly.

    Thank you

    Question : [Re] Inquiry related delivery from win****

    I am still about to select the delivery date that I wanted. As the cake is for company mini tea break, therefore I would like to ensure delivery is possible before placing order. Thanks for your respond.

    Answer : [Re] Inquiry related delivery from win****

    Dear Michelle,

    We regret to inform you that we are unable to confirm the delivery unless the order has gone through via the selected timimng . as long as you are able to select the date and time slot that you wanted and the order went through, we will deliver accordingly.

    Thank you for your kind understanding.

  • Question : Inquiry for the item from noo****Mar 27, 2018

  • Question : Inquiry for the item from dar****Mar 05, 2018

    Hi. Is the cake halal certified ?

    Answer : [Re] Inquiry for the item from dar****

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,

    Most of our cakes are Halal Certified.
    This treatz is one of it.

    Thank you
    Aaron Chang
    Your Very Treatz

  • Question : Delivery question!Jan 18, 2018

    how long would it take to delivery to US? and another question is: Can I ship it to my friend as a gift, it would
    takes 2-4 days shipping with usps and would the cake still ok? .

    Answer : [Re] Delivery question!

    Dear YVT Supporter,

    Thank you for your inquiry,
    We do not shipped to over seas, we only have local delivery.
    It really depends on how the handler handle de cakes. We will not advice you to shipped to overseas via courier service.

    Thank you

  • Question : Inquiry related delivery from the****Jan 08, 2018

+View all Notice, FAQ, Q&A >>
CHEEZY DEAL
CHEEZY DEAL
Item Q&A
  • Question : Inquiry for the item from Whj****Mar 27, 2018

    Hi when I try to order, I can get into option 1 for cheese tarts but not option 2 for original light cheese cake?

    Answer : [Re] Inquiry for the item from Whj****

    Dear YVT Supporter,

    Thank you for your inquiry,

    The item quantity has been updated

  • Question : hiOct 31, 2017

    today i got 1 set of my item my order should be 2 set

    Answer : [Re] hi

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,

    May I have your order number.

    Thank you
    Your Very Treatz

    Question : [Re] hi

    Can send to back assp

    Answer : [Re] hi

    Dear Serene,

    As spoken we have arrange for the delivery tomorrow.

    Sorry for any inconvienced caused

  • Question : pls send me 1 more to meOct 31, 2017

    seller i think u have wrong , i order 2 set but it come only 1 set

    Answer : [Re] pls send me 1 more to me

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,

    May I have your order number.

    Thank you
    Your Very Treatz

  • Question : Inquiry for the item from cws****Oct 31, 2017

    Hi, i have received the item in good condition. However, there is no baking instruction for the tarts. Can let me know what is the instruction, what temperature and timing? Thank you!

    Answer : [Re] Inquiry for the item from cws****

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,

    The baking instructions should be on the sticker:

    Pre Heat oven at 140 degrees
    Brush a thin layer of egg yolk over the top the tart
    Bake the tart for 10 min
    Let cool 3 min before serving

    Thank you
    Your Very Treatz

  • Question : Baking instructionsOct 31, 2017

    Hi
    The label was missing on the cheese tart box that was delivered to me. Please advise baking instructions. Thanks

    Answer : [Re] Baking instructions

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,

    The baking instructions is as follow:

    Pre Heat oven at 140 degrees
    Brush a thin layer of egg yolk over the top the tart
    Bake the tart for 10 min
    Let cool 3 min before serving

    Thank you
    Your Very Treatz

+View all Notice, FAQ, Q&A >>
2 WHOLE CHEESECAKE (Original Cheese and Chocolate Cheese Bundle) 2 x 250g
2 WHOLE CHEESECAKE (Original Cheese and Chocolate Cheese Bundle) 2 x 250g
Item Q&A
  • Question : Original cheeseMar 25, 2018

    Hi, will you be offering the Original cheese cake anytime soon? Only option is Chocolate cheese now.

    Answer : [Re] Original cheese

    Dear YVT Supporter,

    Thank you for your inquiry,

    The cheese cake is out of stock at the moment.

    Thank you

  • Question : Inquiry for the item from qas****Mar 25, 2018

    Hi, I tried to order original cheese cake but cannot because both the system option no.1 and option no.2 keep showing chocolate cheese only and there no option to choose original cheesecake at all. Is there an error in your system?

    Answer : [Re] Inquiry for the item from qas****

    Dear YVT Supporter,

    There is no error in the system. The light cheese cake did not show up because it is already out of stock.

    Thank you

  • Question : Inquiry related delivery from hom****Jan 18, 2018

  • Question : Unable to place orderDec 13, 2017

    Hi,

    I tried to order but it keep prompting me only 1 item in stock even though i have selected both as original cheesecake. Pls advise.

    Also, when will the chocolate favor be available?

    Answer : [Re] Unable to place order

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,

    After checking there was no problem found and we tried ordering ourselves there was no issue faced too.

    Would you mind to try again?

    Thank you

  • Question : Inquiry for the item from ak1****Nov 22, 2017

    $33 is way too Ex for small light cheese cake

    Answer : [Re] Inquiry for the item from ak1****

    Hi,

    There seems to be a price error indicated.

    We shall amend.

    Please check back and thank you for the support.

    Warm Regards,
    Your Very Treatz.

    Question : [Re] Inquiry for the item from ak1****

    Price still not update .

    Answer : [Re] Inquiry for the item from ak1****

    Hi.

    Please check again.

    Thank you

+View all Notice, FAQ, Q&A >>
Mini Assorted Swiss Roll FREE DELIVERY!!
Mini Assorted Swiss Roll FREE DELIVERY!!
Item Q&A
  • Question : abt new order and deliveryMar 17, 2018

    If order today (17 Mar 2018), can the cakes come tomorrow (18 Mar 2018, Sunday), before 10.30am cos I am
    having a party for my young ones?

    Answer : [Re] abt new order and delivery

    hello!

    I am new to this product and would like to try it out. Would appreciate if I could hear from you asap. Otherwise, I would proceed with other alternatives.

    Question : [Re] abt new order and delivery

    Dear YVT Supporter,

    Thank you for your inquiry,

    We do not have delivery on Sundays.

    Thank you

  • Question : Inquiry for the item from gra****Mar 14, 2018

    How many pieces can be cut for one Swiss roll?
    Can you slice into pieces for us before delivery?

    Answer : [Re] Inquiry for the item from gra****

    Dear Grace,

    Thank you for your inquiry,
    Each Roll is able to cut up 15 to 20 pcs depending on how thick you cut. We regret to inform you that we are unable to provide cuting services.

    Thank you

  • Question : Inquiry for the item from che****Feb 02, 2018

    Hi. Halal?

    Answer : [Re] Inquiry for the item from che****

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,

    Most of our cakes are Halal Certified.
    This treatz is one of it.

    Thank you
    Aaron Chang
    Your Very Treatz

  • Question : WANT TO KNOW STILL HAVE DELIVERY ON 16 FEBJan 15, 2018

    HI
    SELLER

    MAY I KNOW IT STILL OPERATION ON THE 16 FEB 2018
    IF NOT, CAN I BUY BEFORE A DAY WILL THAT STILL FRESHLY WELL.
    ONCE PUT INSIDE THE CHILLED
    LET ME KNOW
    AS SOON AS POSSIBLE.

    THANK YOU
    CANDY CHAN

    Answer : [Re] WANT TO KNOW STILL HAVE DELIVERY ON 16 FEB

    Dear Candy,

    Thank you for your inquiry,
    We do not operate on 15 AND 16 Feb, Kindly selected the timimng available through the qxquick time slot selection area.

    Thank you

  • Question : Inquiry for the item from jam****Jan 10, 2018

+View all Notice, FAQ, Q&A >>
Mini Matcha Red Bean Swiss Roll (280g x 6 Rolls)
Mini Matcha Red Bean Swiss Roll (280g x 6 Rolls)
Item Q&A
  • Question : Inquiry for the item from ora****Mar 12, 2018

    Hi seller, what do u mean by 280g x 6 rolls? Mean there are 6 rolls for $30? If 6 rolls then can serve how many people? Order now can I receive on wed 14 Mar?

    Answer : [Re] Inquiry for the item from ora****

    Dear YVT Supporter,

    Thank you for your inquiry,
    Yes there is 6 rolls of 280g each per box and the item is able to serve minimum of 100 pcs, depending on how you cut it.

    Thank you

    Question : [Re] Inquiry for the item from ora****

    So what are the Flavour u have? So is 6 roll of 280g each and is $36 (include delivery)?

    Answer : [Re] Inquiry for the item from ora****

    Hi,

    Yes that is right. We hav 6 flavours to choose from. If you are looking for assorted flavours you may purchase from the following listing:

    https://www.qoo10.sg/g/548690976

    Thank you

Passion Collection A or Passion Collection B x 1tube PROMO!! Total 6 Pcs! Macaron Option Available!
Passion Collection A or Passion Collection B x 1tube PROMO!! Total 6 Pcs! Macaron Option Available!
Item Q&A
  • Question : Inquiry for the item from Chr****Mar 06, 2018

    free cutlery set ?

    Answer : [Re] Inquiry for the item from Chr****

    Dear YVT Supporter,

    Thank you for your inquiry,
    Our free cutlery promotion is over already.

    Thank you

  • Question : Inquiry for the item from jen****Dec 27, 2017

    Hi seller, $30 for 6pcs (1 tube), is it correct?

    Answer : [Re] Inquiry for the item from jen****

    Dear YVT Supporter,

    Thank you for your inquiry,
    This listing will be on promotion tomorrow.
    Please keep a look out on it.

    Thank you !

    Question : [Re] Inquiry for the item from jen****

    Thank you so much for your information. Looking forward to your good deal as I will need quite big quantity.

    Answer : [Re] Inquiry for the item from jen****

    You are most welcome !

Marble Butter Cake 110 PCS
Marble Butter Cake 110 PCS
Item Q&A
  • Question : Inquiry for the item from lov****Mar 01, 2018

    halal right?? can we contact u for corporate orders?yr email pls

    Answer : [Re] Inquiry for the item from lov****

    Dear YVT Supporter,

    Yes it is halal, you may contact us at order@zuzenpl.com.sg

    Thank you

Signature Strawberry Swiss Roll
Signature Strawberry Swiss Roll
Item Q&A
  • Question : Inquiry for the item from lov****Mar 01, 2018

    can we. go your shop and buy as retaip?wat are your opening hours

    Answer : [Re] Inquiry for the item from lov****

    Dear YVT Supporter,

    Thank you for your inquiry,
    We do not have a retail shop, as we are the distrubutors.

    Thank you

YVT LUNAR NEW YEAR HANDMADE COOKIES! Add on a bottle for $4.90!
YVT LUNAR NEW YEAR HANDMADE COOKIES! Add on a bottle for $4.90!
Item Q&A
  • Question : Inquiry for the item from fai****Feb 22, 2018

  • Question : Inquiry related delivery from yul****Feb 12, 2018

    Hi,
    can we self collect?

    Answer : [Re] Inquiry related delivery from yul****

    Hi,

    Yes you may but our self collect slot only left with tomorrow
    10 - 12pm and 1 - 3pm.

    Thank you

  • Question : Inquiry related delivery from mam****Feb 12, 2018

  • Question : Inquiry related delivery from hui****Feb 08, 2018

  • Question : Delivery dateFeb 08, 2018

    hi any more slots for delivery before cny? thank you

    Answer : [Re] Delivery date

    Dear YVT Supporter,

    Thank you fo ryour inquiry,

    We regret to inform you that currently the slot are fully booked up till 20th Feb,

    Thank you

+View all Notice, FAQ, Q&A >>
Prune Kueh Lapis Whole Cake
Prune Kueh Lapis Whole Cake
Item Q&A
  • Question : Inquiry for the item from spu****Feb 07, 2018

    I already bought a prune lapis. Can I ask if stock will be replenished before CNY?

    Answer : [Re] Inquiry for the item from spu****

    Dear YVT Supporter,

    The stock will only replenish after CNY.

    Thank you

  • Question : Inquiry for the item from pac****Feb 06, 2018

    Dear seller
    Any original lapis on promo? 😕

    Answer : [Re] Inquiry for the item from pac****

    Dear YVT Supporter,

    Thank you for your inquiry,

    Currently all our Lapis is sold out.

    Thank you

  • Question : kueh lapisFeb 06, 2018

    What is avaliable Original or Prune or both for 12th/2 delivery at timing 10am to 12pm(noon). Thank you. Want to order.Thanks R.

    Answer : [Re] kueh lapis

    Dear YVT Supporter,

    We are currently out of stock.

    Thank you

  • Question : Order no. 116756217Feb 06, 2018

    Hi Seller,

    I have wrote earlier this early morning that I have ordered 2 of the Prune Kueh Lapis Whole Cake but one of the order I only input the delivery address on the memo slip (Bendemeer address).
    You replied that you cannot change the delivery address.
    Pls confirm this order no. 116756217 will be shipped to Choa Chu Kang or Bendemeer.

    Also, you mentioned the cake is currently out of stock, but it is still available for purchase with many qty left to purchase.

    Appreciate your reply urgently. Thank you.

    Answer : [Re] Order no. 116756217

    Dear Li Fung,

    As reminded previously qxquick will deliver to the register adddress that you have selected on the order. For this instance it will be CCK and we meant to say that Original Lapis is currently out of stock. We only have prune lapis on hand.

    Hope this clarify your inquiries

    Thank you

  • Question : Inquiry for the item from goh****Feb 06, 2018

    Hi, what is the weight of the prune kueh lapis? Thanks

    Answer : [Re] Inquiry for the item from goh****

    Dear YVT Supporter,

    Thank you for your inquiry
    The picture stated that the Lapis is 800g.

    Thank you

+View all Notice, FAQ, Q&A >>
HOKKAIDO CHEESE TART PROMO! Bundle of 2x 360g(Total 12 Pieces)! FREE Chocolate or Pandan Kueh Lapis!
HOKKAIDO CHEESE TART PROMO! Bundle of 2x 360g(Total 12 Pieces)! FREE Chocolate or Pandan Kueh Lapis!
Item Q&A
  • Question : Inquiry for the item from ang****Jan 28, 2018

    How long can we keep in the fridge or freezer after receiving item?

    Answer : [Re] Inquiry for the item from ang****

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,
    The cakes are best consumed within 5 days if kept in the chiller and 1 month if kept in the freezer. It is highly not recommended to refreeze the cakes after defrosted

    Thank you
    Aaron Chang
    Your Very Treatz

  • Question : Inquiry related delivery from loo****Dec 12, 2017

    Hi seller, can we choose the delivery date and time?

    Answer : [Re] Inquiry related delivery from loo****

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,
    Yes you may pick your desired date and timing by clicking on "pick a delivery timing" link just beside qxquick delivery option.

    Thank you

  • Question : Inquiry for the item from ham****Dec 09, 2017

    Is it halal?

    Answer : [Re] Inquiry for the item from ham****

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,
    This is Halal.

    Your Very Treatz

[Newly Launch] Assorted Handcrafted Macaron Bundle of 2 Promo(Total 18 Pieces)! 9 DIFFERENT FLAVOURS
[Newly Launch] Assorted Handcrafted Macaron Bundle of 2 Promo(Total 18 Pieces)! 9 DIFFERENT FLAVOURS
Item Q&A
  • Question : Inquiry for the item from Isw****Dec 22, 2017

  • Question : Inquiry for the item from Isw****Dec 22, 2017

    Do u offer wholesale price for bulk purchase ? If yes pls provide min order qty n wholesale price

    Answer : [Re] Inquiry for the item from Isw****

    Dear YVT Suppporter,

    Thank you for your inquiry,

    Please provid us your contact number or email and we will contact you from there.

    Thank you

  • Question : Inquiry related delivery from bri****Dec 18, 2017

    Hi. Is it possible to do self collect? Need it by thus week.

    Answer : [Re] Inquiry related delivery from bri****

    Dear YVT Supporter,

    We regret to inform you that we do not have self pick up service at the moment.

    Thank you

  • Question : Inquiry for the item from sen****Dec 17, 2017

    Hi I need to purchase only 2 flavour but many pcs. How do I do that

    Answer : [Re] Inquiry for the item from sen****

    Hi YVT Supporter,

    Thank you for your inquiry,

    We regret to inform you that our macaroons in a set. We do not sell individual flavours for now.

    Thank you

Signature Cookies Bundle of 4! 4 Different flavours in a Set!
Signature Cookies Bundle of 4! 4 Different flavours in a Set!
Item Q&A
  • Question : Inquiry for the item from my_****Dec 16, 2017

    Is there an expiry date for the cookies?

    Answer : [Re] Inquiry for the item from my_****

    Dear YVT Supporter,

    Thank you for your inquiry,

    The cookies best before date is 8 Nov 2018.

    Thank you

  • Question : Inquiry for the item from con****Dec 13, 2017

    Hi Seller, it’ll be great if you can bring back the Group Buy promotion for the X’mas season. Many thanks.

    Answer : [Re] Inquiry for the item from con****

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,
    Do look forward to this weekends for the cookies deal.

    Thank you
    Your Very Treatz

  • Question : What is the tracking number?Dec 13, 2017

    Hi, please call me to come down collect. Do not send to Logistics if not goods will be rejected. What is the tracking number?

    Answer : [Re] What is the tracking number?

    Dear Your Very Treatz Supporter,

    We will inform the rider to contact you

    Thank you
    Your Very Treatz

  • Question : Inquiry related delivery from con****Nov 29, 2017

  • Question : Inquiry for the item from hon****Sep 15, 2017

+View all Notice, FAQ, Q&A >>
Hokkaido Cream Cake Original (40g x 10 Cups)
Hokkaido Cream Cake Original (40g x 10 Cups)
Item Q&A
  • Question : life time of cup cakeDec 08, 2017

    If the cup cake received today , but cannot finish.
    Can I keep it for tomorrow morning

    Answer : [Re] life time of cup cake

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,
    The cakes are best consumed within 5 days if kept in the chiller and 1 month if kept in the freezer. It is highly not recommended to refreeze the cakes after defrosted

    Thank you
    Aaron Chang
    Your Very Treatz

Signature Charcoal Milk Swiss Roll
Signature Charcoal Milk Swiss Roll
Item Q&A
  • Question : Inquiry for the item from haz****Nov 11, 2017

    Hi why is ur Swiss roll so much more expensive on Qoo10? It’s only $4.50 at Giant Tampines

    Answer : [Re] Inquiry for the item from haz****

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,

    The price indicated is before promotion.

    Thank you
    Your Very Treatz

    Question : [Re] Inquiry for the item from haz****

    What do u mean? $4.50 is the usual price at giant

    Answer : [Re] Inquiry for the item from haz****

    Dear Buyer,

    They are 2 different platforms,
    The cakes here are sold here at your convenience, where you are able to purchase it anywhere within a click or 2 and payment are made hassele free, you are even able to select the timings and dates for the items to be delivered to your door step.

    Where else in gaint you will have to make a trip down and also queue for your the items that you have taken and carry it home.

    It is your choice to purchase the item here at your own convience or at a super market.

    Thank you
    Your Very Treatz