Q&A board

Q & A Lists
Item Question & Answer
Butter Cake Promotion! (5 Flavours to choose! 110 Pcs Per Box) FREE DELIVERY
Butter Cake Promotion! (5 Flavours to choose! 110 Pcs Per Box) FREE DELIVERY
Item Q&A
  • Question : Inquiry related delivery from sur****Aug 14, 2018

    Hi, i would like to order but can deliver on 08 sep 2018. Thank u. Kak sue

    Answer : [Re] Inquiry related delivery from sur****

    Hi Your Very Treatz Supporter,
    Good Morning!
    Maybe you can try to order from the 30th of Aug again as from what we know, the system only opens the time slots up to 10 days prior.
    Do let us know if you encounter any difficulties and we will try our best to assist.

    Thank you.

    Warm Regards,
    YVT

  • Question : Same Order for 2 Cakes with Different Delivery DatesAug 14, 2018

    Hi, I would like to place an order for 2 cakes with different delivery dates but the system does not allow me to do so. Please advise how I should proceed. Thanks.

    Answer : [Re] Same Order for 2 Cakes with Different Delivery Dates

    Dear Your Very Treatz Supporter,
    How about you try placing an order for 1 box of mini cakes (110 pieces) at your desired delivery date and time and another order for the other 1 box of mini cakes (110 pieces) at the other desired delivery date and time?

    We hope this clarify matters.

    Thank you.

    Cheers,
    YVT

  • Question : Inquiry for the item from lim****Aug 03, 2018

    Hi, I want to order for my girl childcare National day celebration on 8 Aug morning. If I choose to be delivered to my home one day before, the cakes need to be refrigerated? Thanks. What favour do u recommended? Can't decide between Marble or Brownies. Thanks.

    Answer : [Re] Inquiry for the item from lim****

    Dear Customer,

    Thank you for your msg! You can keep in the refrigerated 0-4c for 7 days upon receive your goods, do book your delivery early cos due to PH there's limited slots for delivery.

    This is a very difficult question, both also very nice =)........ if you like chocolate, brownies. If you love butter flavour, Marble. For Kids chocolate won't went wrong. Hope will help you in your decision.

    Thank you !

    Question : [Re] Inquiry for the item from lim****

    Dear Seller, thanks for your reply. Will order now.

    Answer : [Re] Inquiry for the item from lim****

    Already answered inquiry. If you have another any question, please contact to us.

  • Question : Inquiry for the item from Hea****Jul 25, 2018

    Do you have sugee almond cake?

    Answer : [Re] Inquiry for the item from Hea****

    Dear Customer,

    We don't do almond cake.

    Thanks

  • Question : Brownie cakeJul 18, 2018

    Hi Seller
    Can you update your brownie cakes. Thank you

    Answer : [Re] Brownie cake

    Hi Your Very Treatz Supporter,

    Do stay tune as we should be having a promotion on the mini butter cakes series next week.

    Thank you.

    Warm Regards,
    YVT

+View all Notice, FAQ, Q&A >>
[Newly Launch] Classic Cube Cakes(48pcs/box)! 3 Different Flavours Available! FREE DELIVERY
[Newly Launch] Classic Cube Cakes(48pcs/box)! 3 Different Flavours Available! FREE DELIVERY
Item Q&A
  • Question : Inquiry for the item from cin****Aug 13, 2018

  • Question : Inquiry for the item from mag****Aug 08, 2018

    Do u have strawberry flavour?

    Answer : [Re] Inquiry for the item from mag****

    Hi,
    Yes we do have Strawberry Flavor for the Classic Cube Cakes.
    Thank you for your support.

    Warm Regards,
    YVT

  • Question : Inquiry related delivery from hay****Jul 31, 2018

  • Question : Inquiry related delivery from kel****Jul 12, 2018

  • Question : IngredientsJul 12, 2018

    Hi seller,

    Would like to find out your ingredients contains gelatin and wine?
    Suitable for vegetarians if they consume egg?

    Answer : [Re] Ingredients

    Hi there,

    Yes, it does contains gelatin; however it's plant-based not using any animal fats or sort.

    No, it does not contain any alcohol as it's halal.

    Yes, suitable for vegetarians that consume eggs.

    Thank you for your support.

    Warm Regards,
    YVT

    Question : [Re] Ingredients

    thank you seller for your fast reply. So you are using pant base gelatin eg, pectin, carrageen, guar gum right?
    sorry for my detail question.

    Is there any eggless cake that you can provide?

    Answer : [Re] Ingredients

    Hi,
    The specific details for the gelatin are not known to us.

    We regret to inform that Manufacturer do not have any eggless cakes currently.

    Thank you.

    Warm Regards,
    YVT

+View all Notice, FAQ, Q&A >>
[Your Very Treatz ] Mix and Match Bundle 3 PROMO! (6 Flavours Available)
[Your Very Treatz ] Mix and Match Bundle 3 PROMO! (6 Flavours Available)
Item Q&A
  • Question : Inquiry for the item from Joy****Aug 12, 2018

    Can you give me the estimated length and diameter of the Swiss rolls... need to estimate the plastic bag size to individually repack these

    Answer : [Re] Inquiry for the item from Joy****

    Hi there,

    The Signature Swiss Rolls' dimensions are approximately 15.5cm (L) x 7.5cm (Dia)

    We hope this clarify matter.

    Thank you.

    Warm Rgds,
    YVT

    Question : [Re] Inquiry for the item from Joy****

    Thanks for the info

    Answer : [Re] Inquiry for the item from Joy****

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,

    This inquiry will be closed as it has serve its purpose.
    Kindly send in another inquiry if you have any other inquires.

    Thank you
    Your Very Treatz

  • Question : Inquiry for the item from Mat****Aug 11, 2018

    Your cakes are all made in Malaysia?

    Answer : [Re] Inquiry for the item from Mat****

    Hi there,
    Yes, the cakes are manufactured in Malaysia.

    Thank you for your support.

    Warm Regards,
    YVT

  • Question : Inquiry for the item from amy****Aug 10, 2018

    Hello, your mix and match it’s only between coffee roll and charcoal milk? Choice 1, 2, and 3 are the same.

    Answer : [Re] Inquiry for the item from amy****

    Hi there,

    We have updated the inventory.

    Apologies for any inconveniences caused.

    Thank you for your support.

    Warm Regards,
    YVT

  • Question : Inquiry for the item from Vik****Jul 15, 2018

    Is this eggless???

    Answer : [Re] Inquiry for the item from Vik****

    Dear Customer,

    So sorry most of our your very treatz products consist of egg.

    Thank you

    .
    (Jul 16, 2018 09:17)

  • Question : Inquiry for the item from jae****Apr 20, 2018

+View all Notice, FAQ, Q&A >>
Chocolate Butter Cake 110 PCS
Chocolate Butter Cake 110 PCS
Item Q&A
  • Question : Inquiry for the item from moo****Jul 31, 2018

    Hi Seller, are you able to separate the 110pcs into 2 boxes instead?

    Answer : [Re] Inquiry for the item from moo****

    Dear Customer's,

    So sorry we are unable to do so.

    Thank you

    .
    (Aug 01, 2018 09:08)

  • Question : Inquiry for the item from jan****Sep 17, 2017

    What is the expiry date?

    Answer : [Re] Inquiry for the item from jan****

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,
    The cakes are best consumed within 5 days if kept in the chiller and 1 month if kept in the freezer. It is highly not recommended to refreeze the cakes after defrosted

    Thank you
    Aaron Chang
    Your Very Treatz

    Question : [Re] Inquiry for the item from jan****

    Thank you. Will this be out of stock again? I'm thinking to order for mid nov delivery..

    Answer : [Re] Inquiry for the item from jan****

    Hi,

    Which item you refering to? I need to check on the mid nov promotion than I able to advise you.

    Ethan
    Your very Treatz

  • Question : Cakes DeliverySep 13, 2017

    hi,
    any chance for Friday morning delivery of 2 boxes if order placed today?

    Answer : [Re] Cakes Delivery

    i meant 15th Sept delivery

    Question : [Re] Cakes Delivery

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,

    We see that the friday slot is still open. you may select the date upon your purchase thank you.

    Thank you
    Aaron Chang
    Your Very Treatz

Signature Strawberry Swiss Roll
Signature Strawberry Swiss Roll
Item Q&A
  • Question : Inquiry for the item from joa****Jul 23, 2018

    Hi may I know how many can it be sliced into & how long it can be kept? Would you be able to arrange delivery on the day of my event if I were to order through Qoo10?

    Answer : [Re] Inquiry for the item from joa****

    Hi,
    we would assume that you are referring to the Signature Swiss Roll.

    The Signature Swiss Roll is approximately 14cm in length.

    If you were to sliced into 1cm thickness each piece, you will get about 14 slices per roll.

    The cakes are best consumed within 5 days if kept in the chiller and 1 month if kept in the freezer. It is highly not recommended to refreeze the cakes after thawing.

    As for delivery slots, you can kindly check the through the system if there are any available slots on your preferred date and timing.

    We hope this clarify matters.

    Thank you.

    Warm Regards,
    YVT


Mini Assorted Swiss Roll FREE DELIVERY!!
Mini Assorted Swiss Roll FREE DELIVERY!!
Item Q&A
  • Question : Inquiry for the item from drp****Jul 17, 2018

  • Question : Inquiry for the item from rid****Jun 08, 2018

    Good day seller. Any chance of promo or sales offer for hard raya. Pls respond as I need to buy different varieties... Awaiting your reply. Thanks

    Answer : [Re] Inquiry for the item from rid****

    Hi Your Very Treatz Supporter,

    Apologies for the late reply.

    Currently the ongoing promotion for Hari Raya is the Kueh Lapis Orginal (Layer Cake).

    Thank you for expressing interests in our products.

    Warm Regards,
    YVT

  • Question : abt new order and deliveryMar 17, 2018

    If order today (17 Mar 2018), can the cakes come tomorrow (18 Mar 2018, Sunday), before 10.30am cos I am
    having a party for my young ones?

    Answer : [Re] abt new order and delivery

    hello!

    I am new to this product and would like to try it out. Would appreciate if I could hear from you asap. Otherwise, I would proceed with other alternatives.

    Question : [Re] abt new order and delivery

    Dear YVT Supporter,

    Thank you for your inquiry,

    We do not have delivery on Sundays.

    Thank you

  • Question : Inquiry for the item from gra****Mar 14, 2018

    How many pieces can be cut for one Swiss roll?
    Can you slice into pieces for us before delivery?

    Answer : [Re] Inquiry for the item from gra****

    Dear Grace,

    Thank you for your inquiry,
    Each Roll is able to cut up 15 to 20 pcs depending on how thick you cut. We regret to inform you that we are unable to provide cuting services.

    Thank you

  • Question : Inquiry for the item from che****Feb 02, 2018

    Hi. Halal?

    Answer : [Re] Inquiry for the item from che****

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,

    Most of our cakes are Halal Certified.
    This treatz is one of it.

    Thank you
    Aaron Chang
    Your Very Treatz

+View all Notice, FAQ, Q&A >>
New CRANBERRY KUEH LAPIS!! 1 Whole Cake with FREE DELIVERY!!
New CRANBERRY KUEH LAPIS!! 1 Whole Cake with FREE DELIVERY!!
Item Q&A
  • Question : Inquiry for the item from tum****May 25, 2018

    Hi I have problem making this order. I clicked buy and they asked me to select all options which i tried but cldnt

    Answer : [Re] Inquiry for the item from tum****

    Dear Buyer,

    I have highlight to Qoo10, will keep you posted.

    Thank you

    .
    (Jun 05, 2018 09:50)

  • Question : Inquiry for the item from alr****Apr 20, 2018

    Hope there will be time-sale again. Many are waiting for your discount & promo. We missing it leh.

    Answer : [Re] Inquiry for the item from alr****

    Dear YVT Supporter,

    Thank you for your continous support, we hear you !.
    Do look out for the promotion next week !
    Hint: somethign that everyone is missing :)

    Your Very Treatz

  • Question : Inquiry for the item from fio****Mar 22, 2018

    Can i order? How to contact you? Any kind of lapis is ok

    Answer : [Re] Inquiry for the item from fio****

    Hi Your Very Treatz Supporter,

    Our heartfelt appreciation for your love in our lapis.

    Unfortunately, we regret to inform you that the lapis selection is out of stock for the time being.

    Stay tune for the latest updates and promotions.

    Thank you once again.

  • Question : Inquiry for the item from tan****Mar 19, 2018

  • Question : Item not reflected in select itemMar 11, 2018

    Hi seller, I saw the promo you had for cranberry lapis. I was going to purchase, but the select item before group buy reflect only durian lapis and not cranberry. Should I proceed? Please advise. Thanks

    Answer : [Re] Item not reflected in select item

    Dear YVT Supporter,

    Thank you for your inquiry, the cranberry lapis has been sold out already. We are left with durian Lapis.

    Thank you

+View all Notice, FAQ, Q&A >>
Cheesecake Special 48pcs Per Box (3cm x 3cm per pc) Limited Qty Grab Now!~!!!
Cheesecake Special 48pcs Per Box (3cm x 3cm per pc) Limited Qty Grab Now!~!!!
Item Q&A
  • Question : Inquiry for the item from koh****May 09, 2018

    hi when will oreo cheesecake be restocked?

    Answer : [Re] Inquiry for the item from koh****

    Dear Koh,

    Pls Contact me at HP: 8444 8484 Ethan

    Thanks


    .
    (Jun 05, 2018 09:50)

  • Question : Inquiry for the item from rac****Apr 15, 2018

    is it halal

    Answer : [Re] Inquiry for the item from rac****

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,

    Most of our cakes are Halal Certified.
    This treatz is one of it.

    Thank you
    Aaron Chang
    Your Very Treatz

  • Question : Inquiry for the item from jen****Feb 28, 2018

    hi hi marble cheese will u restock ?

    Answer : [Re] Inquiry for the item from jen****

    Dear YVT Supporter,

    Thank you for your inquiry the restock will be after this promotion.

    Thank you

    Question : [Re] Inquiry for the item from jen****

    ok thanks
    by the way i dun get the free gift ?

    Answer : [Re] Inquiry for the item from jen****

    Dear YVT Supporter,

    Our free gifts are currently out of stock.

    Thank you

  • Question : Inquiry related delivery from shi****Feb 27, 2018

    The free gift is out of stock. There will be a cooler bag to store the cheesecake during the delivery.

    Answer : [Re] Inquiry related delivery from shi****

    Dear YVT Supporter,

    Thank you for your inquiry,

    The free gift includes the cooler bag, hence there will be no cooler bag given too.

    Thank you

    Question : [Re] Inquiry related delivery from shi****

    But how it is store during the delivery? Room temperature or ice pack ?

    Answer : [Re] Inquiry related delivery from shi****

    Dear YVT Supporter,

    The qxquick riders who has collect from us before will have cooler box to transport our items.

    Thank you

  • Question : Inquiry from apc****Feb 27, 2018

    Free gift out of stock refer to coolee bag or cutlery set?
    Would u send free gift when it is available?

    Answer : [Re] Inquiry from apc****

    Dear YVT Supporter,

    We regret to inform you, that we will not send out the free gift when there is stock.

    Thank you

+View all Notice, FAQ, Q&A >>
Mini Matcha Red Bean Swiss Roll (280g x 6 Rolls)
Mini Matcha Red Bean Swiss Roll (280g x 6 Rolls)
Item Q&A
  • Question : Inquiry for the item from ora****Mar 12, 2018

    Hi seller, what do u mean by 280g x 6 rolls? Mean there are 6 rolls for $30? If 6 rolls then can serve how many people? Order now can I receive on wed 14 Mar?

    Answer : [Re] Inquiry for the item from ora****

    Dear YVT Supporter,

    Thank you for your inquiry,
    Yes there is 6 rolls of 280g each per box and the item is able to serve minimum of 100 pcs, depending on how you cut it.

    Thank you

    Question : [Re] Inquiry for the item from ora****

    So what are the Flavour u have? So is 6 roll of 280g each and is $36 (include delivery)?

    Answer : [Re] Inquiry for the item from ora****

    Hi,

    Yes that is right. We hav 6 flavours to choose from. If you are looking for assorted flavours you may purchase from the following listing:

    https://www.qoo10.sg/g/548690976

    Thank you

HOKKAIDO CHEESE TART PROMO! Bundle of 2x 360g(Total 12 Pieces)! FREE Chocolate or Pandan Kueh Lapis!
HOKKAIDO CHEESE TART PROMO! Bundle of 2x 360g(Total 12 Pieces)! FREE Chocolate or Pandan Kueh Lapis!
Item Q&A
  • Question : Inquiry for the item from ang****Jan 28, 2018

    How long can we keep in the fridge or freezer after receiving item?

    Answer : [Re] Inquiry for the item from ang****

    Dear YourVeryTreatz Supporter,

    Thank you for your inquiry,
    The cakes are best consumed within 5 days if kept in the chiller and 1 month if kept in the freezer. It is highly not recommended to refreeze the cakes after defrosted

    Thank you
    Aaron Chang
    Your Very Treatz

  • Question : Inquiry related delivery from loo****Dec 12, 2017

    Hi seller, can we choose the delivery date and time?

    Answer : [Re] Inquiry related delivery from loo****

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,
    Yes you may pick your desired date and timing by clicking on "pick a delivery timing" link just beside qxquick delivery option.

    Thank you

  • Question : Inquiry for the item from ham****Dec 09, 2017

    Is it halal?

    Answer : [Re] Inquiry for the item from ham****

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,
    This is Halal.

    Your Very Treatz

Signature Cookies Bundle of 4! 4 Different flavours in a Set!
Signature Cookies Bundle of 4! 4 Different flavours in a Set!
Item Q&A
  • Question : Inquiry for the item from my_****Dec 16, 2017

    Is there an expiry date for the cookies?

    Answer : [Re] Inquiry for the item from my_****

    Dear YVT Supporter,

    Thank you for your inquiry,

    The cookies best before date is 8 Nov 2018.

    Thank you

  • Question : Inquiry for the item from con****Dec 13, 2017

    Hi Seller, it’ll be great if you can bring back the Group Buy promotion for the X’mas season. Many thanks.

    Answer : [Re] Inquiry for the item from con****

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,
    Do look forward to this weekends for the cookies deal.

    Thank you
    Your Very Treatz

  • Question : What is the tracking number?Dec 13, 2017

    Hi, please call me to come down collect. Do not send to Logistics if not goods will be rejected. What is the tracking number?

    Answer : [Re] What is the tracking number?

    Dear Your Very Treatz Supporter,

    We will inform the rider to contact you

    Thank you
    Your Very Treatz

  • Question : Inquiry related delivery from con****Nov 29, 2017

  • Question : Inquiry for the item from hon****Sep 15, 2017

+View all Notice, FAQ, Q&A >>
Signature Charcoal Milk Swiss Roll
Signature Charcoal Milk Swiss Roll
Item Q&A
  • Question : Inquiry for the item from haz****Nov 11, 2017

    Hi why is ur Swiss roll so much more expensive on Qoo10? It’s only $4.50 at Giant Tampines

    Answer : [Re] Inquiry for the item from haz****

    Dear Your Very Treatz Supporter,

    Thank you for your inquiry,

    The price indicated is before promotion.

    Thank you
    Your Very Treatz

    Question : [Re] Inquiry for the item from haz****

    What do u mean? $4.50 is the usual price at giant

    Answer : [Re] Inquiry for the item from haz****

    Dear Buyer,

    They are 2 different platforms,
    The cakes here are sold here at your convenience, where you are able to purchase it anywhere within a click or 2 and payment are made hassele free, you are even able to select the timings and dates for the items to be delivered to your door step.

    Where else in gaint you will have to make a trip down and also queue for your the items that you have taken and carry it home.

    It is your choice to purchase the item here at your own convience or at a super market.

    Thank you
    Your Very Treatz